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Location: Montpellier, France Workplace: Hybrid We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. The team To sustain the company's growth, Ledger is looking for an Engineering Manager to lead the Cloud Wallet team. This team is responsible for the backend services that power blockchain account management, transaction processing, and on-chain data aggregation across all Ledger wallet surfaces, from Ledger Live to the Ledger Enterprise platform. We believe in the power of functional programming to build robust and scalable platforms. We take time to share, challenge, and grow together through bi-weekly knowledge-sharing sessions, meetups, conferences, and open source contributions. What you’ll be doing - Lead and grow your team. Own hiring, onboarding, performance management, and the professional development of your engineers. Run regular 1:1s, support career growth, and build a high-performing, engaged team. - Drive technical delivery. Own the team's roadmap and PI planning commitments. Ensure on-time, high-quality delivery across the team's service portfolio and ongoing architectural initiatives while coordinating across dependencies with Coin Integration, Ledger Enterprise, Ledger Live, and Infrastructure teams. - Maintain operational excellence. Own SLIs/SLOs for team services. Lead incident response posture and observability standards for production-critical systems. - Architect for scale and reliability. Partner with tech leads and staff engineers to drive sound technical decisions on a polyglot stack (TypeScript, Scala) handling high throughput, multi-chain complexity, and strict reliability requirements. Review ADRs and ensure architectural coherence. - Champion engineering practices. Drive strong standards on CI/CD, testing (including end-to-end on testnets), code review quality, technical debt management, and AI-assisted engineering workflows. - Contribute to org-level initiatives. Participate in cross-BU architectural working groups, PI planning, and engineering efficiency programs. You will collaborate cross-functionally with: - The Blockchain platform team for data model alignment, indexing and event streaming - The Coin Integration team for coin module ownership and new blockchain integrations - The Ledger Enterprise team for enterprise wallet features and operational alignment - The Ledger Live / Wallet XP teams as consumers of the team's backend APIs - The Infrastructure and SRE teams for platform reliability and scalability - The Product team for roadmap prioritization and customer-driven requirements - The Security team for vulnerability analysis and compliance What we’re looking for - Proven experience (3+ years) managing backend engineering teams in a product-driven, distributed environment - Strong technical background in backend systems. You can credibly challenge architectural decisions, review design documents, and unblock engineers on hard technical problems - Experience operating services at scale and familiarity with high-availability architectures, event-driven systems, and observability tooling (RabbitMQ, PostgreSQL, Flink, NATS, Datadog or equivalent) - Comfortable with polyglot stacks. The team works across TypeScript and Scala; you don't need to be an expert in both but need enough depth to lead effectively - Track record of navigating complex multi-team dependencies and influencing across organizational boundaries without direct authority - Excellent written and verbal communication skills in English - Bonus points: exposure to blockchain or crypto infrastructure (account indexing, transaction lifecycle, UTXO vs account-based models), and a genuine interest in the Web3 space

Location: Berlin Workplace: Hybrid OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. THE OPPORTUNITY:   As our People Intelligence/Apps Technical Product Manager within the People Strategy & Insights team, you'll be a critical part of developing our agentic enablement platform and responsible for building and shipping the People applications that power how we hire, develop, and grow our team — from workforce planning tools to AI-augmented performance and org design solutions. Reporting to our Director of People Strategy & Insights and collaborating closely with People Partners, Leaders, FP&A, IT, and AI and Platform Engineering, you'll translate complex People domain challenges into elegant, scalable products that make a real difference in how we operate. At Taxfix, we're building an AI-native company — and this role sits right at the heart of that mission. YOUR RESPONSIBILITIES - Develop a deep understanding of the employee as “Builder” concept, and map the requirements different parts of the organisation have to unlock the capability of Engineers and non-Engineers to ship agentic workflows. - Design and implement AI-augmented tools and human-AI collaboration patterns, experimenting with emerging techniques to push the boundaries of what's possible in People operations. - Build, iterate, and continuously improve People applications using no-code and low-code platforms such as Claude Code, Notion, n8n, Google Cloud Apps, and other AI tools — owning the full product lifecycle from concept through delivery and optimisation. - Lead the continued adaption of Product mindset and ways of working across the People function, including the development and on going refinement of the People Products Roadmap. - Translate stakeholder needs into a prioritised People applications roadmap, balancing day-to-day operational demands with longer-term strategic initiatives and a clear build-vs-buy framework. - Build and maintain integrations across the People tech stack — including HiBob, Ashby, Peakon, and Postgres — ensuring seamless data flows, strong data integrity, and reliable automation via n8n. - Lead change management for new applications and features, creating documentation, training materials, and enablement sessions, then gathering feedback to iterate rapidly. - Partner with PSI leadership, People Partners, Workforce Planners, and FP&A, while collaborating with IT and Engineering to ensure all solutions meet IT security and privacy standards. YOUR PROFILE - You bring 5+ years of experience in technical product management or a closely related role, with a proven track record of building and shipping internal tools end-to-end. - You have hands-on experience building with AI tools such as Claude, GPT, or Google AI Studio, and you think naturally about how to design effective human-AI collaboration patterns. - You are a curious PM that is not afraid to challenge the status quo in a pragmatic and constructive way. - You are thinking in systems, understanding the economical aspect of internal processes and products and how those can create value. - You are technically fluent, comfortable working with APIs, webhooks, SQL, and cross-system data flows, and you know when to bring in Engineering versus when to build it yourself. - You have a product mindset: you manage roadmaps, prioritise ruthlessly, and deliver incremental value in fast-paced environments, all while keeping the end user's experience front and centre. - You are highly proficient with no-code and low-code platforms, Notion, n8n, AppSheet, Google Cloud Apps, or similar, and you're comfortable designing data models that support complex business logic and reporting. - Experience in People or HR tech, workforce planning, or org design is a strong plus, as is a background in high-growth startup or scale-up environments where ambiguity is the norm, not the exception. WHY TAXFIX?  - A chance to do meaningful, people-centric work with an international team of passionate professionals. - Holistic well-being with free mental health coaching sessions. - A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. - Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. - 30 annual vacation days and flexible working hours. - A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. - Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. - Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. - Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. - Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix https://medium.com/taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

Location: Remote, KSA; Remote, UAE GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Strategic Account Executive, you'll help expand GitLab's presence across MENA by building trusted relationships with senior leaders at large organisations and guiding them through complex platform decisions. This role is focusing on new logos and some existing business. You'll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you'll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the French market. You'll work across pre-sales, post-sales, partner, marketing, and support teams, and we'll rely on you to bring strong account leadership, customer outcomes, and clear communication. Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you'll do Lead strategic account activity for large prospects and customers, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within enterprise accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab's public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you'll bring Experience selling into large organizations and navigating complex enterprise sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Arabic required Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab's values, with openness to transferable experience from adjacent technical or enterprise software environments. About the team The team focuses on growing GitLab's enterprise business by helping large organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team's work sits at the intersection of strategic growth and customer transformation, with a focus on helping enterprises evaluate, adopt, and expand their use of GitLab across complex environments. #LI-CA2 Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Worldwide Workplace: hybrid Watch Specialist Reports to: Shop Manager   Job Description: ·       Promotes a variety of watches and timepieces to guests. ·       Provides advice to guests relating to the onboard watch product range. ·       Meets and exceeds sales target objectives consistently through expert and proven consultative selling skills. ·       Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales. ·       Informs guests of special offers, new products and promotions. ·       Assist guests to find the goods and products they are looking for.  ·       Handles guests’ complaints and queries. ·       Processes payments. ·       Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines. ·       Conduct cycle counts, SKU checks and inventory preparation. ·       Monitors stock levels and properly replenishes in a timely manner. ·       Be accountable for ensuring that there is an optimal supply of products and recommend additional inventory when necessary; especially of products that have been identified as “best sellers”. ·       Assists with stock control and inventory management,  including receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection. ·       Reports discrepancies and problems to the supervisor.  ·       Keeps the store tidy and clean, this includes hovering and mopping. ·       Keeps up to date with special promotions and putting up displays. ·       Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization. ·       Prepares to multitask and take on additional duties as needed (including vessel safety duties).    Profile: ·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required. ·       High School graduation certificate. ·       At least 2 years’ experience in the Watch Specialist position in a fast pace retail environment. ·       Previous shipboard retail experience highly preferred. ·       Strong customer service, communication and negotiation skills. ·       Knowledge of products and inventory techniques. ·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs.    Length of contract: 6 Months on/ 2 Months off

Location: Worldwide Workplace: hybrid Sales Associate Reports to: Shop Manager   Job Description: ·       Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products. ·       Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales. ·       Informs guests of special offers, new products and promotions. ·       Assist guests to find the goods and products they are looking for.  ·       Handles guests’ complaints and queries. ·       Processes payments. ·       Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines. ·       Conduct cycle counts, SKU checks and inventory preparation. ·       Monitors stock levels and properly replenishes in a timely manner. ·       Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods). ·       Assists with stock control and inventory management,  including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection. ·       Reports discrepancies and problems to the supervisor.  ·       Keeps the store tidy and clean, this includes hovering and mopping. ·       Keeps up to date with special promotions and putting up displays. ·       Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization. ·       Prepares to multitask and take on additional duties as needed (including vessel safety duties).    Profile: ·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required. ·       High School graduation certificate. ·       At least 2 years’ experience in a fast pace retail environment. ·       Previous shipboard retail experience highly preferred. ·       Strong customer service, communication and negotiation skills. ·       Knowledge of products and inventory techniques. ·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs.    Length of Contract: 6 Months on / 2 Months off

Location: Worldwide Workplace: hybrid Shop Manager Reports to : Shipboard Operations Manager   Job description: ·       Leads, coaches, and mentors shop staff with the support of Shop Assistant Manager, while ensuring regular presence on the shop floor. ·       Analyzes and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales and recommends execution of strategy for improvement to corporate office. ·       Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards. ·       Ensures the shops are hitting sales targets and meeting performance expectations. ·       Prepares promotional planner and event schedule to drive product sales and guest traffic, in partnership with corporate marketing team and Cruise Director to identify cross promotional opportunities and to promote scheduled shop promotions. ·       Develops strong relationships with ship’s leadership team, other shipboard vendors and cruise partner staff to execute events and drive guest traffic to store. ·       Provides guidance and coaching to shop staff about their performance, on a regular basis, including evaluating performance and taking disciplinary action in accordance with Heinemann standards by partnering closely with corporate HR. ·       Trains shop staff on Heinemann’s standards, product knowledge, selling techniques, asset protection and guest service. ·       Responsibility for oversight of the receiving process in compliance with Heinemann process, and managing inventory emphasis on asset protection, counts and stock control through the Assistant Manager ·       and Inventory Specialist. ·       Maintains inventory oversight, tracking of the inventory balances, and leading discrepancy investigation process. ·       Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue. ·       Handles guests’ complaints and queries. ·       Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).    Profile: ·       At least 2 years’ shipboard retail experience in the Shop Manager position, or 4 years’ experience as a shipboard Assistant Shop Manager, required. ·       Excellent ability to identify guest needs and preferences, while possessing excellent customer service skills. ·       Excellent ability to identify staff performance issues and decline in morale. Ability to coach and mentor staff. ·       Ability to analyze sales figures and trends and recommend strategy based on analysis. ·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required. ·       High School graduation certificate. ·       Strong customer service, communication and negotiation skills. ·       Knowledge of products ·       Knowledge of inventory techniques. ·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs.    Length of contract: 4 Months on / 2 Months off

Location: Baku Workplace: remote ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Qualifications & Skills: 4 to 7 years of experience as a DevOps/SRE/Platform engineer Extensive experience with Linux Extensive experience with container orchestration using Kubernetes Experience with Self-hosted Kubernetes clusters administration GCP or AWS cloud experience Experience with Infrastructure-as-Code tooling Experience with Python / Bash scripting Experience with observability tools Experience with CI/CD Excellent interpersonal communication skills Strong communication skills Strong analytical and problem-solving skills Responsibilities Manage Kubernetes clusters (self-hosted or cloud-based) Implement and maintenance infrastructure in the cloud Managing Linux servers, web servers and application servers Configuration management (puppet, ansible) Manage Infrastructure as a code (terraform/terragrunt) Troubleshooting Nice to Have: IT professional certifications are not required, but it will be a plus Kubernetes (CKA, CKS) Google Cloud Platform or AWS HashiCorp (Terraform Associate, Vault Associate) Linux (LFCS, LFCE, RHCSA, RHCE) Puppet or Ansible certifications Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.    Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Location: Baku Workplace: remote ABOUT YOU The ideal candidate will be responsible for designing, implementing, and managing cutting-edge network and infrastructure solutions, as well as providing support to development teams. ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. Responsibilities Ensure the smooth operation of the company's geo-distributed infrastructure Maintenance and configuration of network equipment, bare metal servers, NAS Maintenance and configuration of virtualization system (VMWare) Administer multiple Linux servers Monitor the status of services and prompt resolution of emerging problems Automate administrative tasks Participate in the development and improvement of infrastructure Interact with developers, database administrators, DevOps engineers, architects Qualifications & Skills 5+ years of experience in a similar position Excellent knowledge of configuring and operating active network equipment: switches, routers, firewalls Strong knowledge of network technologies: VLAN, STP, static routing, PBR, OSPF, BGP, ACL, IPSEC, OpenVPN, DNS, DHCP, etc. Experience with VMWare: vCenter, vSAN, Distributed Switch, HA Working knowledge of HP/Dell servers and storage systems Experience in the administration of Debian/Ubuntu family Linux Experience in the administration of monitoring systems, logging, and collection of metrics Intermediate or higher level of spoken and technical English Excellent interpersonal and communication skills Strong analytical and problem-solving abilities Ability to collaborate with cross-functional teams Nice to Have Knowledge/experience with DevOps practices Experience with IaC, Ansible/Puppet/Terraform configuration management systems Experience with Google Cloud Platform or Amazon Web Services Understanding of information security principles, experience with SOC2/PCI DSS infrastructure Familiarity with Kanban methodology A big plus will be the experience of working on large projects with a significant personal contribution

Location: Athens, Greece About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Role background At Wolt, we create technology that brings joy, simplicity, and earnings to neighborhoods around the world. Since 2014, we’ve grown from delivering restaurant food to delivering (almost) everything, now operating in over 500 cities across 34 countries. In 2022 we joined forces with DoorDash, continuing to dream big and expand globally. The role you’re looking at is part of Wolt Market, our fast-growing grocery delivery service. Wolt Market stores are “dark stores”- designed purely for delivery rather than walk-in shopping. Customers across Greece can order groceries online and have them delivered to their doorstep at lightning speed. Our focus is on customer-first product selection, ultra-fast delivery, and shaping the future of grocery shopping. This role is key to our growth in Greece. We are looking for a full-time Store Manager to lead one of our Athens region dark stores. You’ll oversee operations, manage 2–4 Shift Leads, and ensure smooth daily processes including stock management, freshness, and order accuracy. You’ll hire, train, give daily feedback, and hold 1:1s twice a year to develop your team. You’ll play a central role in shaping how Wolt Market operates locally and drives growth. What you’ll be doing Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year. Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with. Continuous participating in internal and external meeting The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection & right products on sale. Monitoring shrink levels and control the amount of food that goes to waste. Managing shift scheduling. Handling incoming goods and order of the store. Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges. What we’re hoping you’ll bring Leadership experience and demonstrate the ability to motivate others. Experience from working in a grocery store is a plus. A fast learner with the ability to multitask. Proactive and service-minded are words that describe you. You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment. You are tech savvy. You are able to work both during the day, evenings and weekends. Data-driven and analytical, you understand data to help improve and develop. A fluent level of Greece and knowledge of English is required. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity This is a frontline client service role that works closely with the Relationship Manager (RM) team to provide professional and consistent support to key clients. The role is responsible for handling client inquiries effectively, ensuring timely issue resolution, and delivering a seamless and consistent service experience. Please note that you may be employed in a jurisdiction where OKX operates a global service hub, and does not carry on business operating as a virtual asset trading platform in your jurisdiction. What You’ll Be Doing Deliver Exceptional Client Support: Provide timely, attentive support to key clients while building and maintaining strong client relationships through day-to-day service interactions. Coordinate Client Services: Work closely with the Relationship Manager (RM) team to deliver seamless client care by responding to inquiries, coordinating service requests, maintaining accurate records, and ensuring timely follow-up. Ensure Service Excellence: Deliver responsive support through instant messaging and other communication channels, understand client needs, resolve issues efficiently, and handle complaints or service escalations with professionalism. Manage Client Operations: Support the RM team with clients' day-to-day operational matters, including information processing, research, and feedback consolidation. Ensure all outstanding tasks are properly documented and handed over at the end of each shift. Identify and Escalate Issues: Recognize sensitive, high-risk, or urgent situations and escalate them promptly in accordance with established internal procedures. Maintain Compliance & Data Security: Adhere to all applicable compliance, regulatory, and data privacy requirements, ensuring sensitive information is handled securely and in line with company policies. What We Look For In You Education & Language: Bachelor's degree or above, preferably in Business, Finance, Communications, or a related field. Fluent Mandarin is required, as this role supports native Mandarin-speaking clients and works closely with Mandarin-speaking business stakeholders. Relevant Experience: At least 3 years of experience in client service, client relations, or customer support. Experience in financial services or supporting high-value clients/key accounts is highly preferred. Client-Centric Mindset: Strong service orientation with the ability to remain composed when supporting demanding clients. Excellent verbal and written communication skills, strong sense of ownership, and exceptional attention to detail. Problem Solving & Judgment: Able to manage multiple priorities effectively, exercise sound judgment in sensitive situations, and demonstrate strong awareness of information security and confidentiality. Flexibility: Willing to work on a rotating shift schedule, including morning, afternoon, and evening shifts, and able to adapt to flexible rostering requirements. Perks & Benefits Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus) Meal allowance Transportation allowance (T&C apply) Monthly team building Fitness & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations #LI-Onsite #LI-JC3 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Moscow, Russia; Tallinn, Estonia; Bucharest, Romania; Dubai, United Arab Emirates; Riga, Latvia We are seeking a Dell Deployment Consultant (Russian Speaker) to support the deployment, implementation, and integration of Dell Technologies solutions for enterprise customers. The ideal candidate will work closely with customers, project managers, and technical teams to plan, install, configure, and deploy Dell infrastructure solutions while ensuring successful project delivery and high customer satisfaction. The role requires fluency in Russian and English , strong technical deployment experience, and the ability to manage customer engagements throughout the deployment lifecycle. Key Responsibilities Lead the deployment and implementation of Dell Technologies solutions for enterprise customers. Install, configure, and deploy Dell infrastructure products, including servers, storage, virtualization, and related solutions. Gather customer requirements and translate them into deployment plans. Perform solution installation, configuration, testing, validation, and go-live activities. Execute system upgrades, migrations, and deployment activities with minimal business disruption. Collaborate with project managers, architects, engineers, and support teams throughout the project lifecycle. Conduct system health checks and deployment verification. Support hardware and software integration activities. Perform troubleshooting during deployment and coordinate issue resolution with Dell technical support when required. Develop implementation documentation, deployment guides, and technical reports. Deliver knowledge transfer and end-user or administrator training. Ensure deployments follow Dell best practices and customer requirements. Provide post-deployment support and transition projects to the support team. Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Fluent Russian and English (spoken and written) is mandatory. 3+ years of experience in deployment, implementation, or professional services. Hands-on experience with Dell Technologies infrastructure solutions. Experience deploying Dell PowerEdge Servers, Dell PowerStore, PowerMax, PowerScale, Unity XT, or other Dell storage solutions. Experience with VMware vSphere or Microsoft Hyper-V virtualization platforms. Knowledge of Windows Server and Linux operating systems. Understanding of networking concepts including TCP/IP, VLANs, DNS, DHCP, and SAN technologies. Experience with data migration and infrastructure deployment projects. Strong troubleshooting and analytical skills. Excellent customer-facing communication skills. Preferred Qualifications Dell Technologies certifications (DCA, DCS, DCE, or equivalent). Experience with VMware, Microsoft, or Red Hat technologies. Knowledge of backup and disaster recovery solutions. Experience with cloud platforms such as Microsoft Azure or AWS. Familiarity with automation and scripting tools such as PowerShell, Bash, or Python. ITIL Foundation certification is an advantage. Soft Skills Strong customer service orientation. Excellent communication and presentation skills. Ability to manage multiple deployment projects simultaneously. Strong organizational and documentation skills. Ability to work independently and within international teams. Willingness to travel if required. Preferred Experience Enterprise infrastructure deployment. Data center implementation and migration projects. Dell Technologies Professional Services experience. Multi-country or multinational customer deployments. Experience working in a consulting or system integrator environment.

Location: Cairo, Egypt; Amman, Jordan; India; Istanbul, Turkey; Lebanon; Casablanca, Morocco Job Summary We are seeking a Boomi Technical Consultant to design, develop, implement, and support integration solutions using the Boomi Integration Platform (iPaaS) . The ideal candidate will have hands-on experience building scalable integrations between cloud and on-premises applications, APIs, databases, and enterprise systems. The consultant will work closely with business stakeholders, solution architects, and development teams to deliver high-quality integration solutions. Key Responsibilities Design, develop, and implement integration solutions using Boomi AtomSphere . Build and maintain integrations between ERP, CRM, HR, finance, and third-party applications. Develop APIs and web services using REST and SOAP. Configure connectors, processes, mappings, profiles, and business rules. Perform data transformation, validation, and error handling. Deploy, monitor, and troubleshoot Boomi integrations. Configure and manage Boomi Atoms, Molecules, and Atom Clouds. Collaborate with functional consultants and business users to gather requirements. Support API management and integration best practices. Optimize integration performance and ensure system reliability. Prepare technical documentation and deployment guides. Provide production support and resolve integration issues. Participate in testing, UAT, and go-live activities. Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of hands-on experience with Boomi AtomSphere . Experience developing enterprise integration solutions. Strong knowledge of REST, SOAP, XML, JSON, XSD, and APIs. Experience with SQL and relational databases. Experience integrating cloud and on-premises applications. Knowledge of data mapping and transformation techniques. Strong troubleshooting and debugging skills. Excellent communication and problem-solving skills. Preferred Qualifications Boomi Professional Developer or Professional Architect Certification. Experience integrating SAP, Oracle, Salesforce, Microsoft Dynamics, Workday, ServiceNow, or other enterprise applications. Knowledge of API Management and EDI integrations. Experience with CI/CD pipelines and Git. Familiarity with AWS, Azure, or GCP. Knowledge of scripting languages such as JavaScript or Groovy. Experience working in Agile environments. Soft Skills Soft Skills Strong analytical and problem-solving abilities. Excellent communication and stakeholder management. Ability to manage multiple projects simultaneously. Customer-focused mindset. Strong documentation and organizational skills. Ability to work independently and as part of a team.

Location: Paris, France About the Company Freedom24 is a brokerage and investment company headquartered in Cyprus, with representative offices in France, Germany, Italy, Lithuania, Bulgaria, the Netherlands, Portugal, Spaiт and Poland. The company provides clients with access to global stock exchanges, investment products, and brokerage services across the European market. We are currently launching a new strategic project — a digital bank in France. About the Project This is a greenfield project: there is no product, team, license, or infrastructure yet — all of it needs to be built from the ground up. We are looking for a director who will take full end-to-end ownership of the project: from strategy, licensing and team building to the first customer and scaling. Key Responsibilities Leading the turnkey launch of a digital bank: from concept to operational go-live: Product and operating strategy : retail products, SME, payment services, cards, online channels. Fintech architecture : designing the architecture and managing development of the bank's digital platform. Licensing : managing the banking license application process — liaising with the regulator, consultants, and auditors. Operating model : building risk management, compliance, KYC/AML, and customer service processes. Team : building and leading the team, hiring key executives and experts. Finance and planning : financial and strategic planning, budget formation and execution control. Representation : representing the company to regulators, partners, and investors. Negotiations and partnerships : negotiating with vendors, fintech providers, and payment systems. Requirements Proven experience launching a bank/neobank/fintech product from scratch, preferably in Europe. Understanding of French or European banking regulation (ACPR, ECB, PSD2, AML5/6, GDPR); experience obtaining a banking or EMI license is a strong plus. Experience building a team from the ground up (hiring key executives, organizational structure). Background in digital banking/fintech in a senior management role (COO, startup CEO, Head of Digital Banking, Country Manager, etc.). Understanding of technology: core banking systems, BaaS providers, payment infrastructure, mobile development (deep understanding of product and architecture, not necessarily hands-on technical expertise). Fluent in French and English (French is critical for working with the regulator and hiring the local team). Entrepreneurial mindset: ready to work in startup mode — from strategy to operational details. Nice to Have Personal network of contacts at ACPR/Banque de France or among licensing consultants. Experience working with BaaS platforms or partner banks in France. Experience raising investment/capital for a fintech project. Benefits Competitive salary and bonus scheme — the exact figure to be finalized at the final stages. Operational and business support from our operating hub in achieving the project's goals. A key leadership role in a strategically important project for the group — with real influence over architecture, product, and launch outcomes. Backing and resources of an established international investment group: the holding's legal, financial, HR, and IT infrastructure. The chance to build a bank and a team from a blank slate — a rare full-cycle launch experience for a professional at this level.

Location: Indonesia; Malaysia; Thailand; China Who are we? Avomind is a global recruitment company specializing in commercial, strategy, analytics, operations, and technology talent. We help fast-growing companies scale internationally by connecting them with driven, high-potential professionals who can make real impact. Speed and quality are at the core of how we operate. We work with companies entering new markets, scaling rapidly, or searching for highly specialized talent with unique requirements. Our team is global and fully remote, operating across Berlin, Barcelona, Toronto, and Jakarta. We support clients worldwide across key growth regions: Europe: Go-to-market, strategy, and commercial roles across Germany, France, Spain, the Nordics, and the Netherlands. USA: Professional services, investment, eCommerce, and life sciences roles across major US markets. Asia: Supporting companies across Singapore, Hong Kong, China, Indonesia, Malaysia, and India — particularly those expanding into new markets. Our proprietary network includes partnerships with over 200 leading academic institutions worldwide, including top-tier MBA programs, enabling us to access exceptional global talent. What are we looking for? We are growing our Talent Acquisition team in APAC and are looking for ambitious individuals who want to build a strong career in recruitment and become experts at identifying and engaging top talent globally. This role sits at the heart of Avomind’s success. You will work closely with Project Managers, Business Development, and Marketing teams, and global stakeholders to deliver high-quality candidates and drive impactful hiring outcomes. If you thrive in a fast-paced, international environment and enjoy working with people, strategy, and data-driven decision-making — we would love to meet you. Working Setup Work Days: Monday–Friday Work Hours: 11:00 – 20:00 (Jakarta time, with some flexibility) to ensure effective collaboration across global teams. What will you be doing on a daily basis? As a Talent Acquisition Associate, you will play a key role in executing our global recruitment strategy: Actively contribute to outbound and inbound recruitment initiatives by identifying and engaging strong candidate pipelines. Conduct direct sourcing through LinkedIn Recruiter, Sales Navigator, Google X-Ray, and other creative sourcing channels. Perform screening interviews to assess candidates’ experience, motivation, and cultural fit. Own candidate coordination and ensure a smooth, professional recruitment experience throughout the process. Collaborate closely with Project Managers, Business Development, and Marketing teams to understand hiring needs and market trends. Provide insights on candidate landscape, compensation trends, and market availability. Take ownership of candidate experience and build strong relationships with talent globally. Work in a performance-driven environment focused on delivering consistent quality hires. You will work alongside an experienced, international team and gain exposure to global recruitment projects across multiple industries and markets. Requirements We would love to hear from you if you: Are fluent in Mandarin and English (minimum C1 level). Additional languages are a strong advantage. Hold at least a Bachelor’s degree in a relevant field (e.g., Psychology, Business, Communication, Economics, English, Chinese or similar) with strong academic performance. Fresh graduates are highly encouraged to apply. Graduated from top universities or have participated in international exchange programs (highly preferred). Have a minimum GPA of 3.50/4.00. Demonstrate noteworthy extracurricular achievements during university; leadership experience or active involvement in student organizations is a strong advantage. Have up to 3 years of total full-time experience (maximum) . Internship exposure in recruitment, talent acquisition, sales, business development, or human resources is considered a strong plus. Are motivated to build a career in recruitment and thrive in goal-oriented environments. Possess strong communication skills and enjoy working in an international, fast-paced setting. Are collaborative, proactive, and demonstrate a growth mindset. Have experience using LinkedIn Recruiter, Sales Navigator, ATS platforms, or similar tools (preferred but not mandatory). What’s in it for you? Let's split it into a few key areas: Career Booster Coaching & Development Program. Weekly global trainings and continuous learning opportunities. Fast-track career progression (70% of our team were promoted in the last 12 months). Exposure to international markets and global clients. Learn directly from experienced team members in a flat hierarchy environment where ideas and initiative are valued. Modern Work & Culture Full remote set-up with flexible working style. Work alongside a highly international and diverse team across Europe, APAC, and the Americas. A culture built on transparency, proactivity, collaboration, and resourcefulness — we support each other, share knowledge openly, and step in to help when needed. Ownership and autonomy: you are trusted to manage your work and contribute ideas that make an impact. Compensation & Benefits Competitive monthly base salary. Monthly commission structure for each successfully hired candidate — uncapped earning potential aligned with your performance. 20 vacation days per year + local public holidays.

Location: Yerevan, Armenia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. About the Role Our client is seeking a highly organized and detail-oriented Customer Success Specialist to support the operational backbone of its Customer Success function. This role is primarily focused on Workforce Management (WFM) and Knowledge Management (Help Centre ownership) , ensuring customer-facing teams are well-resourced, operationally efficient, and equipped with accurate, scalable content. The successful candidate will play a key role in optimizing team performance, maintaining high-quality customer-facing resources, and driving operational excellence across the department. The role will also provide occasional support to Sales Enablement initiatives as needed. Key Responsibilities 1. Workforce Management (Primary Focus) Own and manage Workforce Management (WFM) processes for Customer Services teams, including: Forecasting customer demand based on volume, seasonality, and trends. Capacity planning and resource allocation. Scheduling and workload distribution. Monitor real-time performance against SLAs, KPIs, and productivity targets. Identify operational gaps and recommend process improvements to optimize efficiency and service quality. Partner with Customer Services leadership on headcount planning and team scaling strategies. Maintain reporting dashboards and provide regular insights on team performance and resource utilization. 2. Knowledge Management & Help Centre Ownership (Primary Focus) Own the end-to-end lifecycle of Help Centre content, including: Content creation, editing, and publishing. Ensuring all content remains accurate, up to date, and aligned with product updates and customer needs. Monitor content performance (e.g. deflection rate, article usefulness, search success) and drive continuous optimization initiatives. Establish and maintain content standards, taxonomy, and governance to ensure consistency and quality. 3. Sales Enablement Support (Secondary Responsibility) Provide ad hoc support to Sales Enablement initiatives, including: Creatio support. Assignment logic administration and optimization. Skills & Qualifications 3 to 5 years of experience in Customer Success Operations, Support Operations, Workforce Management, or a similar operational role. Strong hands-on experience with Workforce Management (WFM), forecasting, capacity planning, or operations planning. Strong analytical mindset with experience using data to drive operational decisions (e.g. Excel, BI tools, dashboards). Excellent written communication skills with the ability to simplify complex topics into clear, user-friendly content. Highly organized with exceptional attention to detail and the ability to manage multiple priorities effectively. What We're Looking For An operations-focused professional who thrives on structure, data, and process optimization. Someone with a strong sense of ownership and exceptional attention to detail. A collaborative team player who can work effectively across multiple functions and stakeholders. A continuous improvement mindset with a focus on scalability, operational excellence, and efficiency.

Location: Dubai, United Arab Emirates We are looking for a dedicated and experienced Site Nurse to join our team and provide primary healthcare services at our construction site. The ideal candidate will be responsible for ensuring the health and safety of employees by providing first aid, managing medical emergencies, maintaining medical records, and promoting workplace wellness in compliance with UAE regulations. This role is ideal for a proactive healthcare professional who is comfortable working in a fast-paced construction environment and can respond effectively to workplace incidents. Key Responsibilities Provide immediate first aid and emergency medical treatment to employees and visitors on site. Assess injuries and illnesses and determine whether further medical attention or hospitalization is required. Monitor the health and wellbeing of employees and maintain accurate medical records. Administer prescribed medications and basic treatments within the scope of practice. Coordinate emergency response procedures and arrange ambulance services when necessary. Conduct regular inspections of first aid kits and ensure medical supplies are fully stocked. Assist in implementing occupational health and safety programs. Promote health awareness and educate employees on workplace safety and preventive healthcare. Support pre-employment and periodic medical examinations where required. Maintain confidential medical documentation in accordance with company policies and UAE regulations. Work closely with the HSE team to investigate workplace incidents and recommend preventive measures. Ensure compliance with DHA/MOH/DOH regulations and company health and safety policies. Requirements Bachelor's Degree or Diploma in Nursing. Valid DHA, MOH, or DOH Nursing License (or eligibility to obtain one). Minimum 2-3 years of nursing experience, preferably in a construction, industrial, or occupational health environment. Certification in Basic Life Support (BLS) is mandatory. ACLS is an advantage . Strong knowledge of workplace health and safety procedures. Excellent emergency response and first aid skills. Good communication and interpersonal skills. Ability to work independently and remain calm under pressure. Strong documentation and record-keeping skills. Proficient in Microsoft Office applications. Benefits Competitive salary package Employment visa Medical insurance Food, Transport and Accommodation Annual paid leave Career growth opportunities within a leading real estate development and construction company Professional and supportive work environment

Location: Uzbekistan; Georgia; Armenia; Kazakhstan; Poland; Serbia We help aspiring and experienced brokers develop practical expertise and build careers in Dubai’s real estate market. We offer in-person and online learning formats. We are looking for a Sales Manager to consult prospective students, manage warm leads, and guide clients through the full sales process Responsibilities: Consult warm leads provided by the marketing team and sell educational programs Communicate with clients primarily in English via WhatsApp, e-mail, phone calls Identify clients’ needs, present relevant training options, handle objections, and close deals Maintain accurate lead records and sales pipeline in AmoCRM Follow up with prospective clients and achieve individual sales targets Collaborate with the sales lead and the wider team to improve sales processes and communication scripts Requirements At least 1 year of sales experience, preferably in B2C sales English proficiency at B2 level or above, both spoen and written Russian proficiency will be an advantage, as part of the team is Russian-speaking Experience with CRM systems; AmoCRM experience is a plus Strong communication, negotiation, and client-consulting skills Ability to work independently in a remote environment Experience in real estate, education, courses, or premium services will be an advantage, but is not required Benefits Fully remote cooperation from any location Flexible compensation structure: fixed salary plus commission per sale (discussed individually). If this opportunity sounds like a good fit for you, we look forward to receiving your application! Thank you !

Location: United States, Los Angeles, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Support Coordinator (Contract Role) Los Angeles, CA *12-month contract The IT Support Coordinator is capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role. RESPONSIBILITIES Coordination with IT Support to balance workload. Monitor queues of staff for issues needing responses. Monitor unassigned queue to ensure prompt responses within SLA. Communicate with customers as required: gathering additional information, informing them of changes. Improve customer service, perception, and satisfaction with fast turnaround of customer requests. Escalate service requests to appropriate teams as necessary. Assists in day-to-day IT queue support operations with some supervision Provide first-level basic support for end user issues A point of contact to the customer for all types of service requests. Maintains documentation with updates and changes Triage service requests to address urgency and scope of impact. Update KPI Dashboards weekly. Develops and reports on JIRA dashboard analytics to drive support performance improvements Work across other studios to bring ticket handling improvements and optimization across PSS REQUIRED SKILLS Basic computer and operating system skills Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment Excellent written and oral communication skills are required Experience in a role involving direct customer contact (internal and external customers) Ability to work in a team and communicate effectively. Experience with Jira Service Management or other IT Service Management (Ticketing) tools NICE-TO-HAVE SKILLS CompTIA A+ Certification Self-starter and ability to work with limited supervision Degree in an IT associated field of study At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $36 — $50 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.