Вакансии

Location: Prague, Czechia; Lisbon, Portugal; Madrid, Spain CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful. Check out our website for more information: cloudlinux.com We are currently hiring Staff Engineers for various projects within the Imunify360 product. Imunify360 is CloudLinux's multi-layer security suite for Linux web servers: antivirus and malware cleanup, WAF, IDS/IPS, Proactive Defense, patch management (KernelCare/Patchman), and IP/domain reputation. It runs on hundreds of thousands of shared, VPS and dedicated hosting servers, under cPanel, Plesk, DirectAdmin and standalone. The engineering org is 60+ engineers in squads covering backend, core, server agent, malware research, WAF/WebShield, and Patchman. Core services are Python; agents and performance-critical paths are Go and Rust. We run on Hetzner and our own bare metal. Check out our website for more information: https://imunify360.com/ Role Mission & Scope Most complex technical challenges in Imunify360 go beyond individual squads. A single detection change can impact the scanner, agent, UI, reputation backend, and release process. While squad leads own delivery within their teams, the Staff Engineer ensures technical alignment across the product. As a Staff Engineer, you'll be a hands-on technical leader working across the entire product , focusing on the most critical and high-impact challenges as priorities evolve. You'll drive technical decisions, improve architecture, establish engineering standards, and help teams build sustainable solutions. This is an individual contributor role , without direct people management responsibilities. You'll remain actively involved in development, spending approximately 30–50% of your time writing production code , rather than focusing solely on architectural design. While deep expertise in a particular area is valued, this role requires the flexibility to work across different components, collaborate with multiple squads, and tackle challenges wherever your expertise can make the greatest impact. What you will own Architecture and technical direction Own the end-to-end architecture of Imunify360 as a product: agent ↔ server ↔ cloud backends, data flows, and the contracts between them. Write and drive ADRs and RFCs for cross-squad changes. Run the Wed/Fri architecture sync together with the Technical Director. Keep a living tech-debt and risk register (security / compliance / uptime) with owners and dates, and get the top items funded on the roadmap. Hard cross-cutting problems (examples of what lands on your desk) Agent resource footprint on dense shared hosts: CPU, memory and I/O budgets for scanning, file monitoring (inotify/fanotify) and WAF, measured on real kernels, not benchmarks from elsewhere. Detection pipeline quality: false positive / false negative rates, signature and ML model rollout with staged gates and rollback. Upgrade and release safety across a large, heterogeneous fleet (CentOS/AlmaLinux/CloudLinux/Ubuntu, multiple control panels, old kernels). Backend scale and cost of reputation, ThreatIntel and telemetry services. Migrating hot paths from Python to Go/Rust where the data shows it pays off, and saying no where it doesn't. Engineering standards Set the bar for design reviews, code review, testing strategy, observability (Prometheus/Grafana/Sentry) and secure SDLC (OWASP ASVS, CIS Benchmarks as relevant). Lead or co-lead SEV1/SEV2 incidents when the cause is unclear or cross-squad; make sure the blameless post-mortem ships within 24 h and its actions get closed. Drive the AI-augmented SDLC in practice: show what good agentic coding looks like (prompt specificity, context provision, review quality, tool boundaries) on real changes, not slides. People multiplier (no direct reports) Mentor senior engineers and squad leads toward staff-level scope. Act as the technical bar-raiser in hiring loops for senior and lead roles. Be the engineering voice in product and sales discussions: estimates, feasibility, and no dated customer commitment without a written squad-lead estimate. Key Milestones 30 days: Shipped at least one non-trivial change to production. Can explain the full request path from agent to backend. Has a personal list of top 10 technical risks. 90 days: Owns one cross-squad initiative with an approved ADR, a measured baseline, and a staged rollout plan. Published risk register reviewed in arch sync. 6 months: That initiative is in production with before/after metrics. At least one engineering standard (e.g. release gating, agent perf budget, design review template) is adopted by 3+ squads. 12 months: Recognized by squad leads as the default escalation point for cross-cutting technical decisions. At least one senior engineer grown into broader scope with your mentorship. Requirements Must have 10+ years building and operating production software, with 3+ years in a Staff/Principal/Tech Lead scope spanning several teams. Strong production experience in Python and at least one of Go or Rust . Deep Linux internals : processes, filesystems, networking, kernel interfaces (inotify/fanotify, eBPF or similar), packaging (RPM/DEB), systemd. Track record of designing and running distributed systems at scale: async backends, queues, databases, caching, failure modes. You have owned systems that run on customer machines (agents, daemons, on-prem software) and know what upgrade safety, backward compatibility and resource budgets mean there. Security mindset: threat modeling, secure coding, handling of untrusted input (files, HTTP traffic, user content). Writes clear, short technical documents and drives decisions in async, remote teams across time zones. Uses AI coding tools (Cursor, Claude, MCP-based tooling) daily and can judge their output critically. Nice to have Experience in server security: AV/malware detection, WAF (ModSecurity/Coraza), IDS/IPS, rootkit detection, CVE/patch management. Experience with WordPress and Node.JS web application hosting at scale ML in production for classification/detection, including evaluation and safe model rollout. Observability at scale: Prometheus, Grafana, Sentry, ClickHouse or similar. CI/CD ownership: GitLab CI, Jenkins, build systems for multi-distro packaging. Open-source contributions in security or systems tooling. Benefits What's in it for you? Stay hands-on technically while owning complex, high-impact engineering work. Work on challenging Linux, automation, and cybersecurity problems across mature and newer products. Influence technical direction and make meaningful architectural decisions. Work independently with a high level of ownership and autonomy. Fully remote work with flexible working hours. 24 paid vacation days, 10 national holidays, and unlimited sick leave. Private medical insurance compensation. Co-working and gym/sports reimbursement. Education budget. Opportunity to receive a reward for innovative ideas that the company can patent. By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy ( https://cloudlinux.com/candidate-privacy-notice ), which provides detailed information on how we maintain and handle your data.

Location: Dubai, United Arab Emirates We are seeking a highly accomplished Planning Manager to take strategic ownership of planning, scheduling, and project controls for major, high-value construction and real estate developments in Dubai. This is a key leadership role for a seasoned planning professional with a proven track record in major residential and luxury real estate projects . As Planning Manager, you will oversee project planning strategy across all project phases, lead planning teams, drive schedule performance, and act as a trusted advisor to Project Directors and Senior Leadership. Working closely with Project Directors, senior executives, and key stakeholders, you will ensure complex, large-scale projects are delivered against ambitious timelines while establishing robust planning standards, proactively managing risks, and steering governance. Key Responsibilities Strategic Planning Leadership: Define, implement, and govern overall project planning, scheduling strategies, and project control frameworks across major construction developments. Team Management & Development: Lead, mentor, and manage planning engineers and project controls professionals, fostering high standards of performance and operational excellence. Master Schedule Ownership: Direct the development, integration, and management of baseline programmes, integrated master schedules, and resource/cost-loaded schedules aligned with contractual obligations and business objectives. Risk & Delay Management: Drive critical path analysis, scenario planning, schedule risk assessments, and delay impact analysis (including Extension of Time - EOT claims strategy) to safeguard project targets. Governance & Performance Monitoring: Challenge progress assumptions, monitor performance against approved baselines, and hold internal teams, consultants, and contractors accountable for schedule commitments. Executive Reporting & Stakeholder Alignment: Lead the preparation and presentation of high-level executive dashboards, progress reports, and strategic insights for senior leadership and Project Directors. Contractor & Subcontractor Oversight: Review, evaluate, and approve contractor/subcontractor programmes to ensure full compliance with project and contractual requirements. Continuous Improvement: Establish best practices, refine reporting standards, and modernize project controls and planning methodologies across the organization. Requirements Education: Bachelor’s degree in Civil Engineering, Construction Management, or a related field. Experience: 10+ years of progressive experience in project planning and controls, with proven experience in a leadership or managerial capacity on major, large-scale construction/real estate projects in the UAE/GCC region. Expertise: Deep expertise in planning software (Primavera P6, MS Project), critical path analysis, forensic delay analysis, and EOT claims management. Leadership & Stakeholder Management: Exceptional leadership skills with a track record of managing planning teams and interacting directly with C-suite executives, clients, and main contractors. Language: Professional working proficiency in English. Benefits Competitive salary package Official UAE employment status Comprehensive medical insurance coverage Opportunity to lead planning strategy on iconic developments in Dubai Direct collaboration with executive leadership and key industry players Working schedule: 6 days per week - Monday to Saturday, (Sunday is a day off).

Location: Tbilisi, Georgia We are seeking a proactive and independent HR Manager to lead recruitment and HR operations in Tbilisi. The ideal candidate will have a strong background in sales recruitment, experience hiring for leadership positions, and the ability to establish and manage HR processes independently. Experience opening a new office or branch, building a team from scratch, and managing HR in an environment without an established HR department will be a significant advantage. Key Responsibilities Manage the end-to-end recruitment process, including candidate sourcing, screening, interviews, offers, and onboarding. Recruit sales professionals across real estate, banking, automotive dealerships, premium retail, and hospitality. Lead recruitment for managerial and senior leadership positions. Proactively source candidates through LinkedIn, personal networks, referrals, and direct outreach. Independently manage HR operations, including onboarding, employee documentation, personnel records, and employee relations. Support new office or branch launches by building teams and implementing HR procedures. Ensure compliance with Georgian labour laws and employment regulations. Maintain accurate HR documentation and oversee employment administration. Collaborate with management to identify staffing requirements and support business growth. Requirements Minimum 3 years of overall HR experience , including at least 2 years in recruitment . Proven experience hiring sales professionals in real estate, banking, automotive dealerships, premium retail, or hospitality. Experience recruiting managerial and leadership-level candidates. Ability to manage recruitment and HR operations independently without an established HR department. Experience launching a new office or branch is highly preferred. Strong candidate-sourcing skills through LinkedIn, professional networks, referrals, and direct outreach. Good knowledge of Georgian labour laws, HR administration, and employment documentation. Languages: Fluent in Russian and Georgian, with working proficiency in English. Must be currently based in Tbilisi. The ideal candidate is a self-sufficient HR professional who can independently build teams, attract high-quality sales talent, recruit leadership-level candidates, and establish effective HR processes while working closely with management. If you are comfortable taking full ownership of recruitment and HR operations in a growing business, we would like to hear from you. Benefits Competitive salary package. Career growth opportunities within a rapidly expanding organization. Professional and collaborative work environment. Opportunity to work on high-profile real estate and construction projects.

Location: Tashkent, Uzbekistan We are looking for a hands-on and independent HR Manager to oversee recruitment and HR operations in Tashkent. The ideal candidate will have strong experience in sales recruitment, leadership hiring, and setting up HR processes independently in a growing business. Candidates with experience launching a new office or branch, building teams from scratch, and managing HR without an established HR department will be highly preferred. Key Responsibilities Manage the complete recruitment lifecycle, from candidate sourcing and screening to interviews, offers, and onboarding. Recruit sales professionals across real estate, banking, automotive dealerships, premium retail, and hospitality. Handle recruitment for managerial and senior leadership positions. Personally source candidates through LinkedIn, professional networks, referrals, and direct outreach. Establish and manage HR operations, including employee documentation, onboarding, personnel records, and employee relations. Support new office or branch launches, including team building and the implementation of HR processes. Ensure compliance with Uzbekistan's labour laws and employment regulations. Manage relevant government electronic systems for employment, HR administration, and employee documentation. Work closely with management to understand workforce requirements and deliver recruitment objectives. Requirements Minimum 3 years of overall HR experience , including at least 2 years in recruitment . Proven experience recruiting sales professionals in real estate, banking, automotive dealerships, premium retail, or hospitality. Experience hiring managerial and leadership-level candidates. Ability to manage recruitment and HR operations independently, without relying on an established HR department. Previous experience launching a new office or branch is highly preferred. Strong hands-on sourcing skills, including LinkedIn, referrals, personal networks, and direct candidate outreach. Good knowledge of Uzbekistan's labour laws, HR administration, and employment documentation. Practical experience using relevant government electronic systems for HR and employment administration. Languages: Fluent in Russian and Uzbek, with working proficiency in English. Must be currently based in Tashkent and available to join immediately. Benefits Competitive salary package. Career growth opportunities within a rapidly expanding organization. Professional and collaborative work environment. Opportunity to work on high-profile real estate and construction projects.

Location: Tbilisi, Georgia We are looking for a proactive, independent, and hands-on HR Manager to establish and manage HR operations, with a primary focus on recruitment, employee administration, and talent acquisition. The ideal candidate will have strong experience hiring sales professionals across multiple industries, recruiting for leadership positions, and independently managing HR functions. Experience launching a new office or branch and building HR processes from scratch will be a significant advantage. Key Responsibilities Manage the full recruitment cycle, from candidate sourcing and screening to interviews, offer negotiations, and onboarding. Recruit sales professionals across industries such as real estate, banking, automotive dealerships, premium retail, and hospitality. Lead recruitment for managerial and senior leadership positions. Proactively source candidates through personal networks, LinkedIn, referrals, and other relevant recruitment channels. Independently manage HR operations without relying on an established HR department. Establish and implement HR policies, procedures, and administrative processes. Support new office or branch launches, including recruitment and initial HR setup. Manage employee documentation, personnel records, onboarding, and other HR administrative activities. Ensure compliance with Georgian labor legislation and local employment regulations. Requirements Minimum 3 years of HR experience, including at least 2 years in recruitment. Proven experience recruiting sales professionals, preferably in real estate, banking, automotive dealerships, premium retail, or hospitality. Experience hiring managers and senior-level professionals. Ability to work independently and manage the full HR function without an established HR team. Experience setting up HR processes or launching a new office or branch is highly desirable. Strong candidate-sourcing skills, including personal networks, LinkedIn, and referrals. Good knowledge of Georgian labor legislation and HR administration. Experience using relevant government electronic systems in Georgia. Benefits Competitive Salary Supportive Work Environment Career Growth

Ручное тестирование frontend-backend архитектуры; Создание и поддержание документации по тестированию, тест-кейсов и чек-листов;

Location: Москва Наша команда работает над флагманским продуктом компании - программой долгосрочных сбережений, которая является основным продуктом Негосударственного Пенсионного Фонда. Мы ищем возможность усилить команду за счет опытного Java-разработчика уровня Senior. Первый этап отбора на эту вакансию – общение с AI-рекрутером. После отклика вам на почту и в чат на платформе HeadHunter придет приглашение пройти первичное интервью с ГигаРекрутером в Telegram. Диалог займёт примерно 10 минут. Его задача — уточнить недостающие детали и ускорить рассмотрение вашей кандидатуры. ГигаРекрутер только начинает свой путь, поэтому просим относиться с пониманием. Ваш опыт и участие помогут сделать его удобным и полезным! Обязанности * Управление командой разработки ИС: планирование ресурсов, распределение задач, контроль сроков, качества и бюджета; проведение 1:1, оценка эффективности, наставничество; * Участие в развитии архитектуры: проектирование и контроль реализации API, микросервисов, интеграций и CI/CD; обеспечение доступности, масштабируемости и отказоустойчивости; * Организация процессов разработки: ведение бэклога, планирование спринтов, контроль code review, тестирования (unit/integration), баг-трекинга и управления релизами; * Обеспечение качества кода и архитектуры: организация аудитов, выявление уязвимостей и несоответствий требованиям безопасности, координация исправлений; * Внедрение SDD и AI SDLC: адаптация генеративных инструментов для кода, тестов и документации, автоматизация рутинных задач, повышение производительности команды; * Координация взаимодействия с frontend-разработкой, тестированием, аналитиками, DevOps, отделом безопасности и инфраструктурными подразделениями; управление ожиданиями стейкхолдеров; * Контроль DevOps-решений и observability: централизованное логирование, метрики, трассировка, алертинг; * Участие в согласовании технических решений, оценке трудозатрат, рисков и сроков; проведение техсобеседований и участие в найме; * Обеспечение исполнения заявок и соблюдения стандартов работы с ИТ-ресурсами, принятых в Фонде; * Взаимодействие с отделом безопасности по вопросам соответствия ПО текущим стандартам; * Управление инцидентами: организация диагностики, устранение узких мест, оптимизация производительности, проведение ретроспектив и внедрение улучшений. Требования * Опыт управления: Руководство командой разработки от 3 лет, общий опыт Java-разработки от 5 лет; * Управление проектами: Опыт планирования, оценки сроков, управления рисками и бюджетами в проектах по разработке высоконагруженных Spring Boot приложений; * Опыт работы с архитектурой: Проектирование модульных, масштабируемых систем с использованием DDD, Clean Architecture, Event Sourcing. * Опыт построения CI/CD, опыт с Docker, Kubernetes (Helm, service mesh), GitOps; * Опыт работы с базами данных: Глубокое владение SQL и NoSQL (PostgreSQL, MongoDB), опыт оптимизации, проектирования схем, шардирования и партиционирования. * Практический опыт с Kafka, настройка потоков данных, гарантии доставки. * Опыт настройки мониторинга (Prometheus/Grafana, Jaeger/OpenTelemetry) и управления секретами (Vault/K8s Secrets), понимание OAuth2/OIDC. Условия * Гибридный формат работы (современный офис в Москве, м. Шаболовская); * Льготные ипотечные условия кредитования; * Подписка Прайм с возможностью совместного использования на трёх близких; * ДМС с первого дня и скидки на страхование для близких; * Корпоративная пенсионная программа; * Детский отдых и подарки за счет Компании; * Обучение за счет Компании: онлайн курсы, неограниченный доступ к библиотеке и обучение на базе Корпоративного университета, тренинги, митапы и возможность получить новую квалификацию.

• Поддерживать контакт с моделями: знать их планы, график и понимать, довольны ли они сотрудничеством; • Организовывать созвоны и рабочие чаты между клиентами и командами;

You will work with multiple teams, track progress across product development activities, and help ensure that everything moves forward according to established processes and timelines.

We're looking for an experienced Project Manager to join our team!

Это вакансия для опытных продуктовых аналитиков, которым интересно поработать в технически сложном продукте с большой аудиторией.

Location: Dubai, United Arab Emirates; London, United Kingdom; Paris, France; Rome, Italy; Russia AHS, is seeking a highly professional, discreet, and experienced Close Protection Officer / Travelling Security to provide personal security and protection for a high-profile principal during daily activities, private engagements, and international travel. The successful candidate will be responsible for maintaining a secure environment, conducting proactive risk assessments, coordinating travel security arrangements, and ensuring the principal's safety, privacy, and comfort at all times. This role requires exceptional situational awareness, sound judgement, flexibility, and the ability to operate discreetly within a private, high-net-worth environment. Responsibilities Provide close protection and personal security for the principal during daily activities, private engagements, and international travel. Conduct advance security assessments of destinations, venues, residences, hotels, and travel routes. Plan and coordinate secure movements, transportation, and travel logistics. Identify potential security threats and implement appropriate preventive measures. Maintain continuous situational awareness and respond effectively to security incidents or emergencies. Coordinate with local security teams, venue personnel, drivers, and relevant authorities when required. Protect the principal's privacy and maintain strict confidentiality regarding personal, professional, and travel-related information. Monitor changing security conditions and adapt protection arrangements accordingly. Maintain professional conduct, readiness, and flexibility in line with the principal's schedule and operational requirements. Prepare security briefings, incident reports, and relevant risk assessments as required. Requirements Proven experience in close protection, executive protection, travelling security, or a comparable personal security role. Experience protecting high-net-worth individuals, senior executives, VIPs, or private principals is highly desirable. Relevant close protection or security training and certifications. Strong knowledge of threat assessment, advance planning, secure movement, and emergency response procedures. Experience accompanying principals on international travel and operating in different security environments. Excellent situational awareness, discretion, communication, and decision-making skills. Physically fit, professionally presented, and capable of maintaining a high level of readiness. Flexible and available to accommodate international travel and changing operational schedules. High level of integrity, confidentiality, emotional control, and professionalism. Valid driving licence and strong driving skills are an advantage. First aid and emergency medical response training are preferred. This position requires the highest standards of discretion and confidentiality when handling all matters relating to the principal, their family, residences, movements, and private affairs. Personal Attributes Discreet, trustworthy, and security-conscious. Calm and composed under pressure. Proactive, observant, and detail-oriented. Adaptable to demanding schedules and international environments. Able to work independently while coordinating effectively with the principal's wider support team. Benefits Why Join AHS? Innovative Environment : Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market. Career Advancement : Enjoy opportunities for professional growth and development, with a clear path for career progression. Exclusive Properties : Work with a portfolio of some of the most prestigious and exclusive properties in the market. Collaborative Culture : Join a team-oriented environment where collaboration and mutual support are highly valued. Client-Centric Approach : Be part of a company that prioritizes exceptional customer service and client satisfaction. Competitive Compensation : Receive a competitive salary and benefits package that rewards your hard work and dedication. Global Network : Leverage a robust network of industry contacts and high-net-worth clients. Cutting-Edge Technology : Utilize the latest sales management software and CRM systems to enhance your efficiency and effectiveness. Recognition and Rewards : Benefit from a culture that recognizes and rewards outstanding performance and achievements. Work-Life Balance : Enjoy a supportive work environment that values work-life balance and employee well-being. Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.

Location: Dhahran, Saudi Arabia We are seeking an experienced Enterprise Architect to define, develop, and govern the enterprise architecture strategy, frameworks, standards, and roadmaps, ensuring alignment between business objectives, technology capabilities, and organizational priorities. The role will drive enterprise-wide architecture across computing and cloud platforms, communications and network infrastructure, data and artificial intelligence, cybersecurity, and business architecture. The successful candidate will provide architectural leadership, establish target-state architectures and reference designs, and ensure that enterprise solutions are scalable, secure, resilient, compliant, and aligned with the organization’s strategic goals. Key Responsibilities Define and maintain enterprise architecture frameworks, principles, standards, reference architectures, and technology roadmaps aligned with business strategy. Lead the design and evolution of enterprise technology architectures covering on-premises infrastructure, private and public cloud, high-performance computing (HPC), AI infrastructure, and enterprise platforms. Develop communications architecture across data networks, transmission networks, and satellite communications. Establish enterprise data architecture and governance frameworks, enabling trusted analytics, artificial intelligence, machine learning, and MLOps capabilities. Define and govern cybersecurity architecture to ensure the protection of enterprise systems, infrastructure, applications, and data in accordance with applicable security controls and standards. Translate business strategy, operating models, and business processes into architecture artifacts that support enterprise transformation and technology alignment. Provide architectural assurance and governance for major programs, projects, and technology solutions, ensuring compliance with approved standards and design principles. Identify technology opportunities, assess emerging technologies, and recommend solutions that enhance operational efficiency, scalability, resilience, security, and business value. Collaborate with business stakeholders, technology teams, cybersecurity specialists, and program leaders to ensure cohesive, integrated enterprise solutions. Maintain architecture documentation, identify capability gaps, and develop transition roadmaps to support the organization’s target-state architecture. Qualifications and Experience Bachelor’s degree in Computer Engineering, Computer Science, Business Management, or a related discipline; a Master’s degree is preferred. 10 to 15+ years of relevant professional experience in enterprise architecture, technology architecture, infrastructure, communications, data and AI, cybersecurity, or business architecture. Demonstrated experience developing enterprise architecture strategies, target-state designs, standards, governance frameworks, and implementation roadmaps. Strong understanding of enterprise technology environments, business capabilities, architecture governance, and technology-to-business alignment. Proven ability to lead cross-functional architecture initiatives and engage effectively with senior stakeholders. Excellent analytical, strategic planning, communication, and stakeholder management skills.

💰 до $2,500 net.

Who We Are: At Yuno, we build payment infrastructure enabling companies to participate in the global market. Founded by experts from payments and tech industries, our technology provides access to leading payment capabilities, allowing companies to engage customers confidently and maintain global operations through seamless integrations. We empower teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. Using advanced AI and latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role: We seek a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This leadership role requires deep technical expertise, team inspiration, customer trust-building, and driving impactful outcomes. You will be the senior technical voice for strategic accounts in the region and set standards for technical partnership at Yuno. Daily, you will lead a team of TAMs while addressing complex customer challenges. LATAM is a fast-growing payment ecosystem with unique local nuances and high-stakes integrations, rewarding precision and resilience under pressure. This role is central to Yuno's cross-functional engine, collaborating closely with Product, Development, Sales, and Partnerships teams to translate customer insights into improvements and ensure internal teams have necessary context. You will define best practices, scale the TAM function, and ensure quality and reliability in integrations. Your contribution will be: — Serve as senior technical contact for strategic accounts, managing escalations and resolving complex integration challenges — Lead high-level discussions with customer leadership on technical strategy, product trade-offs, incident management, and risk mitigation — Define and implement best practices for technical onboarding, integration delivery, and account health monitoring — Build deep knowledge of customers' business models, technical stacks, and operational needs to unlock value proactively — Partner with developers and senior engineers to provide strategic technical guidance and support solution design — Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap — Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth — Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery — Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations Skills You Need: Minimum Qualifications: — Fluency in English and Portuguese is a plus; Spanish is a plus — 5+ years experience in technical account management or integration engineering, preferably in fintech or payments — Proven track record of leading or mentoring technical teams — Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger — Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks — Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent — Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar — Strong analytical, problem-solving, and project management skills — Excellent organizational skills managing multiple accounts, team priorities, and concurrent projects — Clear and compelling communication with technical and non-technical stakeholders at all seniority levels — Experience with ticketing systems is a plus What We Offer at Yuno: — Competitive Compensation — Remote Work – work from anywhere — Home Office Bonus – one-time allowance for home office setup — Work Equipment — Stock Options — Health Plan wherever you are — Flexible Days Off

You will take an agent surface from operational research through specification, prototype, evaluation, and enterprise deployment, working hands-on throughout. Agent definition.

- Review the platform and provide prioritised recommendations. - Design key screens in Figma.

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Manager, Customer Success , you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Reporting to the Director of Customer Success, , you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works. This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation. What you'll do Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy. Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution. Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction. Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs. Develop senior-level relationships with customers and support the team in building trusted advisor partnerships. Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience. Support customers during escalations by working with other leaders to coordinate clear, effective responses. Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results. What you'll bring Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments. Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals. Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working. Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities. Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders. Willingness to travel occasionally for customer meetings and team events, as needed. Strength in communication, coaching, feedback, delegation, planning, and process improvement. Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level. Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions. About the team On the Customer Success team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab. We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners. In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .