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The role of Product Manager II for YouTube Shopping Consumer Growth involves driving the expansion and engagement of YouTube Shopping, a feature that transforms video content into an interactive shopping experience. The position is based on-site in Zürich, Switzerland. Responsibilities include developing strategies to increase consumer interaction and growth within the YouTube Shopping platform. Candidates should have experience in product management, particularly in consumer growth, and be familiar with e-commerce and digital video platforms. The role requires collaboration across teams to enhance the shopping experience integrated into YouTube videos.

Location: Paris, France Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Editions, our network of delivery-only kitchens, is a key differentiator in France commercial ambition. The Account Management Lead – Editions France role is created as part of a wider reorganisation of the Editions business as part of our regional strategy. The role reports to Paris regional leadership and is designed to combine strategic partner leadership, P&L ownership and organisation building across the Editions network. The Role As Account Management Lead – Editions France , you will lead the Editions commercial team for France constituted of Senior Account Managers, Account Managers and Sales Managers. You will be the guardian of the Editions strategy for France, accountable for its coordination and its execution on the ground, growing the performance and profitability of our sites while driving occupancy and the differentiation Editions brings to the French market. You will own a portion of the Editions P&L. That means holding the commercial scorecard for new kitchens, making financial decisions with a clear view of both partner and Deliveroo profitability, and steering your team's portfolio towards sustainable growth rather than volume alone. You will be accountable for the development plan for your team, their success and learning curve at Deliveroo; setting the right KPIs and OKRs to monitor the business. Your role will be commercially focused, however Editions is as much a project management discipline as a commercial one: you will work hand in hand with Food Safety, Compliance, Site Construction, Kitchen Layout, Site Operations, Marketing and the International Editions team to bring kitchens live and keep them performing. What You’ll Be Doing Editions Strategy & Growth Act as the guardian of the Editions strategy for France, ensuring its coordination across teams and its disciplined execution site by site Lead your team's portfolio strategy, growing the performance and profitability of each Editions site in line with agreed targets Develop the business so that it fits within, and contributes to, the wider regional strategy, bringing the specificity of the French network to regional and international forums Build and deliver joint business plans with restaurant partners, identifying growth and profitability opportunities, defining mutual goals and finding compelling ways to solve them (menu optimisation, virtual brands, pricing, packaging, catchment expansion) Coordinate with the Media team to identify and negotiate revenue opportunities to generate additional value from Editions sites Occupancy & Commercial Performance Own the occupancy trajectory of the French network, partnering closely with Local teams to positively drive occupancy and secure signed contracts within agreed timelines Own and enforce the Editions commercial scorecard for new kitchens, profitability checks against P&L guidelines, launch package, site specificities, ensuring the process is applied consistently across the team Steer the lead generation and pipeline process, mapping high-potential restaurants and cuisine gaps by site, and mobilising other commercial stakeholders to qualify interest Lead commercial negotiations with business owners and C-suite operators, supporting proposals with a robust P&L rationale P&L Ownership & Governance Own a portion of the Editions P&L, accountable for revenue, profitability and the financial health of your perimeter Set, own and deliver performance targets across occupancy, partner health, site profitability and Deliveroo output metrics Run a clear operating rhythm on reporting, velocity, sign-to-live, occupancy and sales reviews, and use it to make decisions, not just to describe results Kitchen Launches & Cross-functional Execution Work with Site Managers, Food Safety, Compliance, Site Construction and Kitchen Layout teams to secure the successful build and launch of new kitchens Coordinate with Global team on kitchen implementation, and with Marketing and Operations on launch packages, so that every opening lands on time and performs from week one Manage and oversee project execution end to end, including B2B communication and cross-business-unit workshops Propose process optimisation and automation: Deliveroo moves fast, and you will improve the processes that let Editions scale Senior Stakeholder Management Act as the senior point of contact and face of Deliveroo Editions for top restaurant partners, building trusted, long-term relationships and representing Deliveroo at partner events Establish a strong operating rhythm with partners, including quarterly business reviews and monthly performance check-ins Serve as a trusted advisor to senior stakeholders, providing strategic insights on Deliveroo, competitors and broader industry trends Team Leadership: Support and coach your Account Managers and Sales Managers to build and execute strong commercial and operational plans, and to raise the standard of account management across the Editions network What You’ll Need to Thrive 7+ years working in commercially focused roles Experience managing medium-sized commercial or account management teams Highly analytical, with proven P&L ownership or strong financial decision-making experience Solid project management skills, with a track record of delivering complex, cross-functional projects on time Mix of both strategy and execution experience Comfortable handling negotiations with business owners or C-suite operators Effective collaborator, able to influence internal stakeholders across functions and geographies, including global teams Relationship-building and communication skills whether face-to-face, through phone or email Adaptable and comfortable working in a rapidly changing environment; proactive and creative problem solver Entrepreneurial mindset with a passion for food and operations You will be in the field often, which will require travel (depending on the needs) Previous general management experience, or experience running your own business would be desirable Fluent in French and English is required Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Remote - Australia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Customer Success. About the job At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale. The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion. As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ. This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges. Responsibilities In this role, you’ll: Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region. Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels. Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations. Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities. Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes. Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: People Leadership: 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams. Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments. Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations. Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs). Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives. Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities. Desired: Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies. Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems. Location This role will be remote, and based in Australia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

О компании: Мы — динамично развивающаяся платежная система, предоставляющая современные решения для обработки платежей и финансовых операций. Ищем амбициозного специалиста, готового развиваться в сфере финансовых технологий. Задачи: ▫️Вести портфель B2B-клиентов: онбординг, сопровождение, развитие. ▫️Проводить QBR/EBR-сессии, выявлять новые возможности роста. ▫️Следить за NPS, CSAT, churn rate, вовремя устранять риски оттока. ▫️Управлять upsell’ами вместе с sales-командой. ▫️Координировать поддержку инцидентов. ▫️Собирать обратную связь и передавать инсайты по улучшению работы. ▫️Корректно заполнять карточки клиентов, управлять отчетностью в ERP, предоставлять прогнозы и аналитические отчёты. Требования: ▫️от 4-6 лет опыта в Account / Customer Success в B2B-SaaS или IT-сфере. ▫️Понимание метрик retention, expansion, ARR/MRR, CAC, LTV. ▫️Навыки управления несколькими аккаунтами и приоритизации задач. ▫️Грамотный русский и английский не ниже B2 (устно/письменно). ▫️Умение проводить переговоры на уровне C-suite. ▫️Умение работать с CRM/ERP. ▫️Опыт в продажах будет плюсом. ▫️Локация не в РФ. Условия: ▫️Удаленный формат работы. ▫️График 5/2 с 10.00 до 19.00 по московскому времени. ▫️Отпуск: 28 календарных дней. ▫️Командировки.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As Senior Director, Corporate Counsel, you’ll oversee 1Password’s Corporate Legal function and provide strategic legal guidance across a broad range of matters. Reporting to the VP, Legal & General Counsel, you’ll play a key role in supporting 1Password’s growth, M&A activity, international expansion, financing activities and corporate and subsidiary governance. This role also oversees compliance, equity, litigation, intellectual property and marketing matters. You’ll partner closely with leaders across Finance, Marketing, People, Corporate Development and other business functions. This role requires a pragmatic, business-minded lawyer who can operate effectively in a fast-paced environment, manage complex projects, and provide clear advice on matters involving multiple stakeholders and jurisdictions. This is a remote opportunity within the United States and Canada. How we’re using AI today On the Legal team, AI helps us move faster without sacrificing quality. We use it to draft and review commercial agreements, implement negotiation playbooks, and prepare the groundwork for legal review. AI also helps us stay on top of regulatory developments, synthesize research across jurisdictions, and identify risks in novel situations like new product launches or partnership structures. The result is a team that can operate at higher volume with greater consistency, while creating more time for the judgment calls, collaboration, and meaningful decisions that matter most.   What we're looking for: - Juris Doctor with active bar membership in Canada or the United States and at least 10 years of relevant experience, including time at a nationally recognized law firm and ideally a mix of late-stage private and public company work. Experience in technology or SaaS is preferred. - Experience leading or supporting mergers and acquisitions, including due diligence, negotiations, transaction documentation, and post-closing integration. - Strong knowledge of corporate governance, securities laws, entity management and experience preparing for or managing public company compliance. - Experience advising on international expansion, including subsidiary formation and regulatory requirements across multiple jurisdictions. - Experience supporting financing transactions and related securities law compliance. - Ability to identify legal and business risks, develop practical mitigation strategies, and communicate recommendations clearly to senior stakeholders. - Experience managing external counsel and coordinating cross-functional teams on complex legal matters. - Excellent judgment, written and verbal communication skills, and attention to detail. - A practical, collaborative, and solutions-oriented approach to legal work. - Ability to manage competing priorities independently while maintaining a high standard of execution. What you can expect: - Lead the legal workstreams for mergers and acquisitions, including due diligence, negotiations, drafting and reviewing transaction documents, and coordinating with external advisors and internal stakeholders. - Advise on legal considerations and regulatory requirements related to international operations and expansion. - Oversee corporate entities, corporate records, and related governance processes, including the incorporation and ongoing management of global subsidiaries - Provide guidance on corporate governance matters, including developing and implementing corporate policies and procedures. - Support Finance on a variety of matters, including insurance renewals, tax planning, financial statements, employee equity, commission plans, and other strategic projects. - Review marketing materials and advise on applicable compliance requirements. - Develop and deliver compliance training programs for employees on relevant legal and regulatory topics. - Identify legal risks across the organization and develop strategies to mitigate those risks. - Manage litigation and dispute resolution matters, including overseeing external counsel, developing case strategies, and supporting negotiations. - Manage 1Password’s intellectual property portfolio, including trademarks, copyrights, and patents. - Serve as a trusted legal partner to leaders across the business, balancing thoughtful risk management with the needs of a fast-moving company. USA-based roles only: The annual base salary for this role is between $269,000 USD and $404,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $234,000 CAD and $351,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Melbourne, Victoria, Australia Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Driving Capital.com ’s regulated expansion in Australia, you will support our Chinese-speaking clients, you'll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels. You'll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment. Responsibilities: • Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone. • Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey. • Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence. • Build lasting client trust and satisfaction through professional, well-informed support and platform training. • Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance. • Gather and analyze client feedback to identify opportunities that enhance the overall client experience. • Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently. Requirements: • Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language. • Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike. • A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively. • Excellent verbal and written communication skills. • Flexibility to work rotating shifts on a weekly schedule. What will you get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: New York City Workplace: OnSite ABOUT PEEC AI Peec AI is the analytics platform for AI search. People increasingly discover products and make buying decisions through ChatGPT, Claude, Gemini, and Google's AI Overviews instead of traditional search, and most brands have no idea where they show up in those answers. Peec gives marketing, SEO, and growth teams the data to see exactly that: how visible their brand is across AI platforms, how they compare to competitors, and where to win.   We are defining this category, and the market is moving with us. Peec is a Series A company backed by 20VC and Singular, that went from $0 to $15M ARR in 18 months, with a 100+ person team across our Berlin HQ and our New York office. ABOUT THE ROLE We’re looking for a Customer Success Manager to help our customers succeed in the new era of AI-driven search. In this role, you’ll work closely with leading brands and agencies, onboarding new clients and advising them on how to improve their visibility across search engines, AI assistants, and emerging generative surfaces. You’ll combine deep SEO expertise with a deep consultative approach, analyzing websites and search performance, running strategic advisory sessions, and translating business goals into actionable organic growth strategies. Working closely with Sales, Growth, and Product, you’ll also help shape how we enable customers and define best practices for succeeding in AI-powered search.   WHAT YOU’LL DO - Onboard and activate new key clients, and educate them on how to best leverage Peec AI to become top-ranked in AI search - Review websites, content, and search performance of key clients to identify AI-search-related opportunities across platforms (search, AI assistants, and emerging generative surfaces) - Run advisory sessions with leading brands and agencies, turning their growth and brand goals into actionable GEO strategies and roadmaps - Collaborate closely with Sales, Growth, and Product to refine activation journeys, case studies, and customer enablement programs - Consult our mid-sized and enterprise clients on GEO-related topics, from overall strategy to hands-on operational execution - Own the growth and retention of your client portfolio, proactively identifying expansion opportunities and partnering with Sales to convert them into upsells - Monitor account health and usage signals to spot churn risk early, and drive retention through timely, value-focused interventions   WHAT WE’RE LOOKING FOR - 3–5 years of hands-on SEO or organic growth experience, ideally at a top-tier SEO agency - Deep understanding of technical SEO, content strategy, search intent, and how organic performance translates into business outcomes - Strong consulting skills: you’re used to advising clients, presenting strategic recommendations, and constructively challenging their thinking - Ability to explain SEO concepts in simple, actionable language for marketing and brand teams - Excitement about the shift from “10 blue links” to generative search, and motivation to be at the frontier of that change - Confident verbal and written communication skills in English for high-quality client calls, workshops, and written recommendations   BONUS POINTS - Experience building frameworks: SEO playbooks, content strategies, or measurement models for clients - Initial experience with AI search - Background working with enterprise and other high-touch clients - Experience in a high-growth, venture-backed SaaS or marketing tech environment WHAT WE OFFER - Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside - Comprehensive benefits package - Collaborative, high-energy in-office work environment - Opportunity to make a significant impact and define a new market category EEOC STATEMENT Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. COMPENSATION The base salary range for this position is $100,000 to $150,000. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.

Location: Amsterdam Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Dakar, Senegal Workplace: OnSite ⭐ LA SANTÉ N’ATTEND PAS ⭐ Que les symptômes s’aggravent. Qu’il faille six mois avant d’obtenir un rendez-vous. Qu’on dépende d’un système de santé englué dans le papier et les processus manuels. Et pourtant, c’est ainsi que fonctionne aujourd’hui la santé en Afrique de l’Ouest. Vous attendez, jusqu’à ne plus pouvoir attendre. Nous existons pour mettre fin à cette attente. Née en 2022 au Sénégal, Tanel est la première assurance santé numérique d’Afrique de l’Ouest francophone. Elle opère au Sénégal et en Côte d’Ivoire. Nous transformons un marché dominé par les processus papier et des acteurs historiques fragmentés. Avec plus de 30 000 membres, un réseau de plus de 1 200 établissements de santé et de plus de 400 pharmacies, ainsi qu’un chiffre d’affaires multiplié par sept en 2025, nous avons démontré une véritable adéquation entre notre produit et les besoins du marché, dans des pays qui avaient besoin d’une révolution. En 2026, Alan, le leader européen de l’assurance santé axée sur la prévention, avec plus de 950 M€ de chiffre d’affaires et plus d’un million de membres en France, en Belgique, en Espagne et au Canada, a acquis Tanel afin d’accélérer son expansion sur le continent africain. Ensemble, nous construisons l’assurance santé de référence en Afrique de l’Ouest francophone, avec l’ambition d’atteindre 200 M$ de chiffre d’affaires d’ici 2030. Nous réunissons le meilleur des deux mondes : l’expertise de terrain de Tanel, ses relations locales et la confiance qu’elle a su bâtir, ainsi que la plateforme technologique de pointe d’Alan, son expertise actuarielle et son expérience du déploiement dans plusieurs pays. Les personnes qui rejoignent Alan sont souvent surprises et ravies par notre méthode de travail innovante. Nous avons défini un ensemble de valeurs culturelles https://alan.com/about/company-culture qui guident notre façon de travailler. 💡 LA MISSION Alan se développe rapidement en Afrique et nous recherchons une personne pour prendre en charge l’expérience Workplace au Sénégal et en Côte d’Ivoire. Vous contribuerez à faire des bureaux des environnements agréables, efficaces et bien organisés, tout en créant des moments qui renforcent le lien entre les Alaners. - Gérer les opérations quotidiennes des bureaux de Dakar et d’Abidjan : espaces, fournitures, équipements, accès, courrier et services. - Coordonner les fournisseurs, les achats, les factures et les sujets de maintenance. - Organiser les événements locaux, les moments d’équipe, les offsites et les rituels de communauté. - Accompagner les Alaners en déplacement entre les différents hubs, notamment sur les sujets de transport et de logistique. - Coordonner les besoins Workplace liés à l’onboarding et à l’offboarding : postes de travail, badges, équipements et accès. - Contribuer à des projets globaux Workplace et adapter les processus au contexte local. - Structurer la documentation, améliorer les processus et identifier les tâches pouvant être simplifiées ou automatisées. - Travailler avec les équipes locales et globales, notamment IT, People, Finance et Workplace. LE PROFIL RECHERCHÉ - Vous êtes autorisé(e) à travailler au Sénégal et êtes basé(e) à Dakar, ou prêt(e) à vous y installer. - Vous avez entre 2 et 4 ans d’expérience en Office Management, Workplace, Facilities ou dans un rôle opérationnel similaire. - Vous êtes autonome, pragmatique et à l’aise dans un environnement en construction. - Vous savez gérer plusieurs sujets en parallèle, des prestataires et des interlocuteurs variés. - Vous combinez sens du service, attention aux détails et capacité à prendre des initiatives. - Vous appréciez autant l’organisation concrète du quotidien que la création d’expériences et de moments collectifs. - Vous êtes à l’aise en français et en anglais. - Vous êtes prêt(e) à vous déplacer ponctuellement entre Dakar et Abidjan. 🎁 AVANTAGES - Type de contrat : CDI, avec une période d’essai de trois mois renouvelable une fois. - Poste sur site, dans nos bureaux de Dakar, en collaboration étroite avec une équipe locale passionnée. - Tous les outils nécessaires pour vous permettre de donner le meilleur de vous-même. - Une assurance santé complète via Alan pour vous et votre famille. - Des déjeuners pris en charge au bureau. - Des opportunités d’apprentissage et de formation, ainsi qu’une politique RH flexible et des budgets dédiés aux livres et aux conférences. 🎯 NOTE IMPORTANTE : NOUS RECRUTONS DES PERSONNES, PAS DES RÔLES Si cette opportunité vous intéresse mais que vous ne cochez pas toutes les cases, nous serions ravis d’échanger avec vous. Tout le monde devrait se sentir libre de postuler ! Rappelez-vous qu’il s’agit d’un guide, et non d’une liste exhaustive. Nous serons ravis de recevoir votre candidature.

EBANX is building a Talent Pool for a future Business Development Specialist role based in the UK to support global expansion by acquiring new business and forming strategic partnerships in key regions. The role focuses on engaging with enterprise merchants, driving growth through centralized management and scalable solutions, onboarding new customers, strengthening relationships, and reinforcing presence among digital clients. Responsibilities include identifying, developing, and closing new business opportunities; building and executing strategic plans to penetrate new verticals, regions, and customer segments; generating leads, conducting market research, and establishing relationships with key stakeholders; driving adoption of payment solutions; collaborating with GTM, product, marketing, merchant success, risk, legal, and finance teams; negotiating contracts, pricing, and service agreements; tracking pipeline progression and performance metrics within Salesforce.com; providing market insights and feedback to leadership; staying ahead of industry trends and competitor movements; and representing the company professionally. Requirements include proven experience in business development/strategic sales with global enterprise accounts in the Payments Industry; a proven track record of meeting and exceeding business goals; deep knowledge of the merchant payment ecosystem, market trends, and customer pain points; exceptional verbal and written communication skills; English language proficiency; ability to generate pipeline and accelerate deals; analytical mindset; experience using Salesforce CRM and HubSpot; hands-on experience with modern lead generation tools including AI-powered prospecting platforms (Apollo, Cognism, Clay, LinkedIn Sales Navigator with AI plug-ins); ability to translate CRM and data insights into actionable strategies; hunter mentality; track record of exceeding new logo acquisition targets; self-starter with proactive mindset; excellent communication, presentation, persuasion, planning, organization, prioritization, and time management skills; valid passport and willingness to travel up to 50% of the time. EBANX offers a challenging environment with growth opportunities; language classes (Spanish, English, Portuguese); WAVES bonus program; budgets for education and skills development; flexible birthday day off; health and dental insurance with subsidies; and psychological, financial, and legal orientation.

Location: Australia Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ABOUT THE ROLE ClickUp is hiring a Strategic Solutions Engineer to accelerate partner-sourced and partner-influenced revenue across the APAC region. This role sits at the intersection of enterprise pre-sales, partner enablement, and solution architecture. You will serve as the technical force multiplier that enables upmarket partners (Solution Partners, GSIs, and enterprise resellers) to independently acquire, implement, and expand ClickUp within their customer base, driving ARR growth and net retention.   Your primary mandate is to increase the volume and quality of revenue that flows through partners, working alongside Partner Managers and Account Executives. You are a builder-scaler: standing up enablement programs from a proven playbook, iterating on them, and scaling them to drive repeatable partner-led revenue.   KEY RESPONSIBILITIES - Partner Enablement & Technical Development: Design and deliver structured enablement programs (workflow mapping, narrative decks, AI Agents, AI workflows, business process mapping, competitive positioning), coach partners on discovery, demos, solution design, and pricing, and drive partner certification and self-sufficiency across APAC. - Co-Selling & Revenue: Serve as technical lead on partner-sourced deals from discovery through POC to post-sales handoff, coach partners to run standard deals independently, and tie all activities to measurable revenue outcomes (partner-sourced and partner-influenced iARR, win rate, deal velocity). - Direct Customer Engagement: Support Account Executives on strategic direct opportunities, leading discovery, solution design, demos, and technical evaluations alongside the partner motion. - Partner Acquisition & Development: Lead technical demonstrations and deep-dives for prospective partners, support recruitment as the technical closer, and elevate existing partners by showcasing new platform capabilities that expand their practice opportunity. - AI & Certified Agents: Enable partners to identify, scope, and sell Certified Agent opportunities, deliver AI transformation workshops, and serve as the regional bridge between the internal AI/Agent team and the partner ecosystem. - Events & Marketing: Lead or support partner-driven events (workshops, in-market tours, executive dinners), develop enablement content, and contribute to partner case studies and proof points. - Reseller-Model Support: Support partner-owned billing, procurement, and renewal workflows, enable partners on expansion motions, and coordinate with Professional Services on co-delivery oversight and escalation paths. - Internal Collaboration: Work cross-functionally with Professional Services, Customer Success, Product, Engineering, and global Solutions Engineering teams to resolve technical questions, assist with RFPs, and feed partner insights back into product and process improvements.   QUALIFICATIONS - 8+ years of experience in enterprise pre-sales, solutions engineering, sales engineering, solutions consulting, or a comparable customer-facing technical role. - 2+ years supporting or enabling channel partners, VARs, system integrators, or working in a partner-led go-to-market motion. - Demonstrated ability to build programs from scratch (not just execute existing ones). - Strong presentation, storytelling, and workshop facilitation skills, with the ability to connect product capabilities and technical details to business outcomes for different audiences. - Experience designing or explaining solutions involving APIs, web services, automation, integrations, workflow configuration, or lightweight technical validation. - Strong background in business process mapping, including the ability to analyse, document, and improve complex business processes across diverse environments. - Ability to create credibility with partners, AEs, and customers, handle objections thoughtfully, and act as a trusted advisor. - Hands-on experience with AI & LLMs, integration platforms (Unito, Workato, Zapier, Integromat), web services, and APIs. - Strong commercial judgment, structured problem-solving, and comfort managing multiple concurrent priorities with urgency and limited supervision. - Up to 50% of travel is required for this role. LOCATION - This role is open to candidates across Australia, with Sydney, Melbourne or Brisbane preferred. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Ho Chi Minh City, Vietnam; Vietnam Top Reasons To Join Us Working for the Insurtech Market Leader. 100% Remote Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP). About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C. We’re the winner of the Insurtech of the Year in all of Asia and other awards globally. We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more. We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world. We are fully funded and backed by reputable VC funds and strategic institutional investors. We have a global presence in Asia, EMEA and the Americas. We’ve grown our annualized revenue by over 30x since January 2021. We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world. About the Role We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences. You’ll be part of the frontline technical team —working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential . About Support Team Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. We not only resolve technical issues but also focus on advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams to elevate the overall experience. The team works closely with product and project engineering teams to deliver the best possible experience to our customers at scale , ensuring that solutions are not only reactive but also continuously improved for long-term impact. What You Will Do Triage and troubleshoot support issues, when required escalate to project or product engineering teams. Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems. Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions. Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary. Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java). Configure enterprise monitoring solutions. Conduct thorough post-incident reviews to identify root causes and implement preventive measures. Automate support needs, develop runbooks, improve and maintain support tools. Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning. Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling. Participate in R&D / explorations / automation with AI. Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution. Participate in strategic discussions around customer lifecycle, retention, and satisfaction. What We Need At least 6 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies. Strong hands-on experience in software development with modern technologies such as .NET, Node.js and React or Vue.js. Proven experience leading a squad/team , coordinating team members, driving delivery, and providing technical guidance and mentorship. Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems. Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures. Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution. Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams. Fluent in English. A customer-first mindset—empathetic, responsive, and solutions-driven. A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize. You might thrive in this role if You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues. You have previous experience in the insurance or InsurTech space. You are proficient with customer support platforms (e.g., Jira, Zendesk). You have proven track record of leading and scaling customer service operations in a fast-paced environment. Why You'll Love Working Here International Environment Competitive remuneration package Fully Remote Annual Leave Annual Performance Bonus Stock Options after 6 months Health Insurance Remote Work Allowance Company activities and events Learning and development plan CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

Location: Tokyo, Japan About the Company Our client is a Hong Kong-headquartered hospitality technology and services company with operations across Asia Pacific. Since 2003, the company has partnered with leading 4–5 star hotels to design and manage loyalty, rewards, membership, and local guest engagement programs. Its portfolio currently includes approximately 20 hotel membership programs, with continued expansion across markets including Tokyo, Manila, and Saipan. The company combines technology and hospitality expertise to help hotels strengthen relationships with their most valuable local guests and deliver a more engaging membership experience. About the Role We are looking for a Membership Ambassador to drive membership enrolment, engagement, and guest satisfaction at one of our partner hotels in Tokyo. This is a highly customer-facing and sales-oriented role, working closely with the hotel's F&B team while reporting directly to the company's Senior Management Team. You will be responsible for increasing awareness and adoption of the hotel's membership program, onboarding new members, and ensuring existing members receive a consistently positive experience. Key Responsibilities Drive new member enrolment through proactive engagement with hotel guests and F&B customers. Promote the membership program and maximise its visibility across the hotel. Welcome and onboard new members, explaining membership benefits and services. Build strong relationships with members and encourage ongoing engagement and participation. Support members and their guests throughout their hotel experience, ensuring a positive and memorable experience. Work closely with the hotel's F&B team to support smooth service delivery for members. Build strong relationships with hotel department heads and coordinate timely member communications. Support the planning, execution, and hosting of member events, promotions, and engagement activities. Gather member feedback and identify opportunities to improve the membership and guest experience. Prepare regular activity and performance reports covering membership growth, member feedback, events, and platform improvements. Attend regular hotel F&B and management meetings as required. Work closely with the company's Senior Management Team and hotel management to achieve agreed KPIs. Key KPIs New membership enrolments Member engagement and participation Member satisfaction and feedback Membership visibility and conversion Event and promotional participation Quality and consistency of member support Requirements 2–5 years of experience in hospitality, hotel operations, F&B, retail, sales, customer service, or another highly customer-facing environment. Strong verbal communication skills in Japanese and English. Comfortable engaging with customers proactively and building rapport with different types of guests. Service-oriented with a strong focus on creating a positive customer experience. Sales-minded and comfortable promoting products, services, or membership programs. Strong interpersonal and relationship-building skills. Able to work independently while collaborating closely with hotel teams and management. Strong organisational skills and attention to detail. Comfortable working in a fast-paced, on-site hospitality environment. Previous experience in a hotel, hospitality, membership, loyalty, F&B, or premium customer-service environment is preferred. Working Arrangement On-site at a partner 4–5 star hotel in Tokyo Tuesday–Saturday 12:00 PM–9:00 PM

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. What You Will Own: — Price and packaging architecture across the portfolio: tiering, licensing metrics, add-on structure, bundling. — Proposal quality into the monthly Price Committee: analysis, financial model, recommendation, and action register through to closure. — Discount governance, including band policy and guardrails. — Monetization for new categories: NHI governance, AI agent identity, StrongDM, consumption-based licensing. — Commercial readiness at launch, ensuring packaging and pricing ship with the product. — The single source of truth for pricing, packaging and quoting guidance, partnering with Product Marketing on seller enablement. — Price realization, attach rate and competitive position, informed by competitor pricing, market benchmarks and win/loss data. What We Are Looking For: — 12+ years across pricing strategy, monetization, product management or product marketing, including 5+ years owning pricing as a named function. — Experience building a monetization function where none existed: cadence, governance, documentation, analytical bench. — Experience preparing and defending recommendations to a formal pricing committee or equivalent decision body. — Demonstrated design of tiered packaging for enterprise software, strong financial modeling (pricing impact, ARR and expansion, discount optimization). — Credibility with executive peers, holding a position on pricing under pressure without direct authority over sales or finance. Strongly preferred: — Cybersecurity or identity security (PAM, IAM, SIEM, endpoint); exposure to NHI, machine identity or secrets management. — Consumption-, usage-, or outcome-based pricing models alongside seat-based subscription. — Working knowledge of CPQ (Salesforce CPQ, Apttus); pricing through M&A integration or a major commercial model transition. MBA a plus. Why Now: Pricing at Delinea has been carried by people doing it well alongside a full portfolio, and the surface area keeps growing. The opportunity is to make monetization a professional discipline, with a decision forum that already works. This role is built for owning monetization end-to-end rather than managing an approval queue. Why work at Delinea? — Meaningful work, a culture of innovation and great career progression. — Core values: Spirited, Trust, Respect, Ownership, Nimble, Global. — Competitive salaries, meaningful bonus program, excellent benefits including healthcare insurance, pension/retirement matching, life insurance, employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer prohibiting discrimination and harassment of any type. Candidates are required to complete comprehensive criminal background check, verification of education, and employment, and social media sites may be reviewed upon conditional offer of employment.

Location: Atlanta, GA (Hybrid) The Position CallRail is a lead engagement platform: we show businesses which marketing drives their calls, forms, and chats, and we help them answer, qualify, and route those leads around the clock. Home services is one of our largest and fastest-moving markets, and we're looking for a Vertical Marketing Manager to own it. Think of the role as general manager for home services: you set the strategy, you own the number, and you're the company's go-to on this market. You'll build the home services personas, positioning, and messaging, verticalizing our go-to-market narrative for this audience. From there you'll partner with demand generation, customer marketing, and content on how it comes to life, and work closely with sales, product, and leadership on what we build and say. Expect roughly equal parts strategy and execution. Home services is not one market, though. A roofer, an HVAC contractor, a remodeler, and a landscaper run different businesses with different seasons, job values, and buying triggers. Building a real strategy for each priority subvertical, rather than one generic story, is where this role makes its biggest impact. What You'll Do You act like an owner. Home services is your line of business. You know its performance, its risks, and its opportunities inside and out, and you carry the accountability that comes with it. You bring an informed point of view. You represent home services in cross-functional and leadership conversations, and your perspective carries weight because it's grounded in real expertise — what customers are telling you, what the data shows, what competitors are doing. You advocate for what your market needs. You don't wait for a door to open; you open it. When you see something we need in order to win in home services, you build the case for it, bring the rationale and the numbers, and champion it until it gets a real decision. You go deep. You're genuinely curious about this industry, its buyers, and the forces shaping it. You want to keep learning, testing, and refining what works. What You'll Own Home services strategy and business performance Own the go-to-market strategy for CallRail's home services business, including which subverticals we prioritize, how we position and message to them, and the plan to hit our acquisition and revenue goals Live in the numbers that define the health of the business: customers, new MRR, churn, ARPU, conversion rate, and product adoption. You'll spot emerging trends and issues early, work cross-functionally to understand what's driving them, and bring a plan when one is needed. Report on performance to leadership with the insight and executive presence to explain what's changing, what it means, and what you're doing about it Market and competitive expertise Be CallRail's subject matter expert on the home services market: the buyers, the workflows, the seasonal and operational realities, the vendor landscape, and the economics of how these businesses grow Own the home services buyer personas and the value propositions, positioning, and messaging built on them — the work that differentiates CallRail in an increasingly crowded lead engagement and AI voice market Track the competitive set continuously: who's winning, who's new, where they beat us, where we beat them, and what we should do about it. Feed that intelligence to product, sales, and leadership Regularly surface the headwinds and tailwinds shaping the vertical and translate them into implications for our strategy Validate market requirements through customer interviews, surveys, win/loss analysis, sales insight, and usage data Be the face of CallRail in the home services market: trade shows, industry speaking engagements, webinars, panels, podcasts, etc. Subvertical strategy and expansion Decide which subverticals we invest in and in what order, with a clear view of market size, our current traction, and where we're positioned to win Build distinct strategies, positioning, and messaging for each priority subvertical. Know the operational differences that shape how each subvertical buys Build the subvertical-specific proof that makes the case credible — customer stories, benchmarks, and ROI framing that speak to that trade rather than to "home services" in general Cross-functional leadership Serve as the hub between sales, product marketing, customer marketing, demand generation, and product development, feeding market insight into each function and making sure everyone is marching in the same direction Serve as the messaging authority for home services: consulting across marketing for campaign and content development Pressure-test the work happening across teams against a simple bar: does it solve a real home services customer pain point, strengthen our competitive position, resonate with the segment we're targeting, and drive measurable results? Partner with product development teams as the voice of the home services customer, bringing market insight that shapes the roadmap Enable sales and support: train them on the problems we solve for home services buyers, and work with sales enablement to build the internal tools and external collateral they need What You'll Need BS/BA and 4–6 years of experience in a strategic marketing role, with direct experience in home services tech, the trades, field service software A track record of owning a strategy end to end and being accountable for the results, not just executing someone else's plan Strong analytical instincts and genuine comfort with data — you can get to the story behind the metric and build a case around it Excellent written and verbal communication, and the confidence and presence to represent your point of view to senior leaders and to external audiences Demonstrated ability to influence and align cross-functional partners without formal authority Comfort operating in a fast-moving environment where you'll prioritize, make tradeoffs, and shift between strategic thinking and hands-on execution in the same day If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: https://www.callrail.com/about/ You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. *** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.

Location: Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Customer Success Manager on Anthropic's Public Sector team, you will be the post-sales trusted advisor helping national security customers realize the value of Claude and turn their investment into mission impact. You'll combine your customer success expertise with technical fluency to drive adoption of Claude Code, the Claude API, and Claude for Government (C4G) on classified infrastructure delivered through a cleared cloud provider, while maintaining our high standards for safety, security, and discretion. Working closely with our Sales, Applied AI, Product, Engineering, and Policy teams, you'll guide customers from deployment through enablement, model migration, renewal, and expansion. You'll develop genuine partnerships with customers' AI leadership, platform and compute teams, security and accreditation officials, and mission operators—and with the cleared cloud providers and system integrators that deliver alongside us. Your understanding of their mission, how they accredit and govern capabilities on classified fabrics, and how they evidence value to oversight will help them deliver decision advantage. Drawing on both your national security expertise and technical knowledge, you'll serve as a strategic advisor throughout their journey with us—helping them navigate constraints that don't exist in commercial or federal civilian deployments: classified-fabric accreditation, fixed compute capacity, compartmentation, limited telemetry, and need-to-know discipline. Much of this work happens onsite, in the customer's spaces, on their systems. Your role focuses on driving consumption and adoption of Claude across mission workloads, standing up enablement and change management suited to a cleared, mission-driven workforce, identifying and hardening the workloads that matter most to the mission, and demonstrating value in unclassified terms that can leave the building and support renewal and expansion. The insights you gather will directly inform our research priorities, product roadmap, and national security strategy—making you a key voice in shaping how Anthropic builds and delivers AI systems for the most demanding missions. Key responsibilities: Partner with the account executive and Applied AI architect to deeply understand the customer's mission requirements and translate them into an account and success plan, ensuring alignment between mission objectives, the customer's investment, and technical implementation Serve as the primary post-sales advisor to the customer throughout their Claude adoption journey, from deployment through enablement, model migration, renewal, and expansion. You will need to build trusted relationships across the customer's senior stakeholders—AI leadership, platform and compute teams, security and accreditation officials, contracting, and mission operators—and coordinate internally across multiple teams and with cleared cloud providers to drive customer success Support customers building with Claude Code, the Claude API, and Claude for Government on classified infrastructure—managed configuration, capacity and throughput planning, and workload onboarding—with a working understanding of accreditation requirements (FedRAMP High, IL5/IL6, classified-fabric accreditation) Create and deliver compelling enablement and executive content tailored to different audiences. You will need to spread the gamut from hands-on Claude Code enablement for engineering teams (Train the Trainer, managed configuration as the "paved road," Center of Excellence development) up to mission-value conversations with senior agency leadership, in unclassified language that can leave the building Help the customer develop evaluation frameworks and measure adoption and value without direct telemetry—provider capacity reports, customer-run dashboards, workload registries, and agreed leading indicators—and guide model migration and release readiness: eval gates built from their workloads, staged cutovers off end-of-support models, and realistic expectations about what lands on their fabric and when Drive consumption and adoption: separate under-pacing from burst saturation of a fixed compute pool, smooth and onboard workloads before asking for capacity, discover new mission workloads across compartmented organizations, and document value realized in mission-outcome terms (decisions accelerated, coverage, timeliness, findings produced) Own Executive Business Reviews that function as discovery and alignment—leaving executives with sponsor commitments, mutual next steps, and a mission-outcome narrative that supports the renewal decision—and serve as the primary conduit between the customer, cleared cloud providers, and Anthropic Identify common adoption and integration patterns and hero workflows that demonstrate mission transformation, and contribute insights back to our Product, Engineering, Research, and Policy teams—while maintaining strict separation of classified and unclassified channels and escalating correctly (e.g., 'Claude cut a high-volume analytic triage queue from days to hours') Work onsite frequently at customer facilities for enablement, workshops, and relationship building, on the customer’s systems and within their security and need-to-know rules Maintain strong knowledge of the latest developments in LLM capabilities, agentic and Claude Code implementation patterns, and national security AI policy You may be a good fit if you have: Due to U.S. Government contract requirements, this position requires U.S. citizenship and an active TS/SCI security clearance with a current full-scope polygraph (a TS/SCI with CI polygraph may be considered where crossover is supportable) Must have prior experience working with US national security (defense and/or intelligence) agencies —ideally at the level of AI leadership, platform, and compute teams rather than a single program office—and a working knowledge of how national security agencies accredit, budget, govern compute, and measure mission (including the difference between FedRAMP High, IL5/IL6, and classified-fabric accreditation, and the role of cleared cloud providers and system integrators) 5+ years of experience in customer-facing roles such as Customer Success Manager, Technical Account Manager, Solutions Architect, or Consultant, with experience navigating complex stakeholder environments; able to work onsite at customer facilities in the National Capital Region 3-4 days per week Experience driving success with consumption-based products (tokens, throughput, capacity) as well as seat-based products, including measuring adoption and value when you cannot see usage directly Technical fluency with AI/ML concepts, API integration patterns, and agentic tooling such as Claude Code; familiarity with common LLM frameworks, tools, and evaluation approaches, and hands-on experience building something with an LLM API or coding agent, is a strong plus Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders, from engineering and platform teams to security and accreditation officials to senior national security leadership Judgment and discretion: never over-promises on dates, capabilities, or documentation; practices need-to-know as a reflex; keeps composure under political and competitive pressure; strategic mindset to identify mission transformation opportunities and translate them into actionable expansion plans Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities—advocating for customer needs across internal (Applied AI, Policy, Research, Security) and external (cleared cloud provider, system integrator, program office) stakeholders Passion for thinking creatively about how to use AI in a way that is safe and beneficial for the national security mission, and ultimately furthers the goal of advancing safe AI systems A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality—you're a true team player The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $265,000 — $350,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco; New York Workplace: Hybrid Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. Patreon is looking for an Engineering Leader to lead our Payments team. This is one of the most consequential parts of Patreon's business: the systems that let creators earn a living and get paid reliably, and that let fans support them with a seamless, trustworthy checkout experience. About the Team The Payments team owns the 1) Payments Infrastructure which includes bill processing, compliance, vendor integrations, pay-in and payout methods, 2) Payments Experience which includes fan-facing checkout, and creator-facing payout experience, 3) Support & Internal tooling used across Patreon to run the business and support creators and fans. The team consists of 10-12 engineers that partner closely with dedicated Product, Design, and Product Marketing leads. About the Role As an Engineering Leader of the Payments teams, you will be partnering with product, operations, design, and data to craft a vision and roadmap to deliver a high quality payments product for our creators and their fans. You will be overseeing a team of software engineers to realize that vision. - Set technical direction and roadmap priorities in tight partnership with Product, Design, and PMM leads - Drive execution on major infrastructure initiatives (legacy billing deprecation, payments reliability, local payment methods expansion). - Set the org structure and operating model for Payments — determine team boundaries, staffing plan, and where to invest across infrastructure, experience, and support tooling - Champion a culture of operational excellence; Improve reliability and efficiency of payments infrastructure, and hold the line on guardrail metrics like Brand Trust and Total Payment Volume. - Collaborate with other teams so payments experiences feel cohesive across other surfaces product areas - Make the call on build-vs-buy and vendor partnership decisions for payment processing, compliance, and payout infrastructure - Represent Payments in cross-functional planning with Finance, Risk, Support, and GTM stakeholders About You - 12+ years of software engineering experience and 7+ years of experience managing engineering managers and teams - Direct experience with payments, billing, or financial infrastructure at scale — you understand PCI compliance, payment processing/orchestration, chargebacks, and reconciliation, or adjacent regulated-fintech domains - Comfort owning both the "keep the lights on" reliability work and new product bets in the same portfolio - Experience navigating vendor relationships and build-vs-buy decisions for critical infrastructure - Proven record of shipping high-impact, end-to-end product work in complex domains (ideally payments, fintech, or other mission-critical systems) at the org level - Operates comfortably at the executive level — regularly partners with and influences VP/C-level stakeholders across Finance, Risk, Support, and GTM - Strong cross-functional partnership skills — you'll work daily with Product, Design, Finance, and Support leads - Deep commitment to building high craft user experiences for both creators and fans - Experience working with experimentation driven approaches to optimize product surfaces and use of data to inform roadmap decisions - Skilled at building healthy, trusting relationships across Product, Design, business partners, and other engineering teams. - Nice to Have - Experience with international payments expansion (local payment methods, currency conversion, cross-border compliance) - Background in marketplace or creator-economy businesses About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You'll be the Staff Program Manager, CCO Programs, running the cross-functional initiatives on the Chief Customer Officer's (CCO) priority list. These programs include go-to-market transformation, retention and renewal motions tied to major annual recurring revenue (ARR) goals, the field-to-product feedback loop, and executive engagement with our highest-value accounts. You'll turn executive intent into workstreams, coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, and make the tactical calls that keep the portfolio honest. This is a founding seat reporting to the CCO while the broader Programs function is built, and the reporting line may evolve as the team scales. In your first year, every CCO-level program will have a clear owner other than the CCO, leadership will trust your data-grounded view of program health, and the portfolio will deliver measurable business outcomes. What you'll do Own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts. Turn CCO direction into workstreams with clear owners, dependencies, and timelines. Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority. Surface stalled work, unowned risks, and slipping timelines so the CCO has a reliable, real-time view of the portfolio. Recommend scope changes, re-sequencing, or ending a program when it is not delivering value. Drive follow-through from executive meetings by tracking decisions and action items to completion. Track program health using data, connect execution to retention, expansion, adoption, and ARR outcomes, and communicate executive-ready narratives. Build shared standards for tracking, reporting, and handoffs, and iterate plans with functional leaders based on field feedback. What you'll bring Experience leading complex, cross-functional strategic programs at the executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief. Experience in Customer Experience, go-to-market, or revenue-facing functions such as Customer Success, Renewals, Sales, or Revenue Operations, with fluency in retention, expansion, and adoption motions and how they contribute to ARR. The ability to influence senior stakeholders, including executives, and hold them accountable to commitments without formal authority. Judgment to make high-stakes tactical recommendations under ambiguity, including when data supports changing direction or ending a program. Data fluency to assess program health, diagnose where work is breaking down, and recommend a data-informed next step. Strong written and verbal communication, with the ability to move between an executive-ready narrative and execution-level detail. Comfort operating without established infrastructure and helping build the function's operating model. Reliable follow-through and the ability to navigate conflict and competing priorities across a broad stakeholder group. About the team You'll be the first Program Manager supporting CX Executive initiatives and the founding hire in a Programs function that will grow as the CCO's highest-priority cross-functional initiatives outgrow ad hoc ownership. The team works across the customer lifecycle, from go-to-market strategy and product feedback through renewal, expansion, and executive relationships with large accounts. We partner with Sales, Customer Experience, Product, Marketing, Data, and Enablement leaders in a globally distributed, largely asynchronous environment to turn CCO commitments into shipped outcomes. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .