Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale.
We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry.
More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale.
ABOUT THE ROLE
We’re looking for a Head of GTM Enablement to build and scale the programs, systems, and habits that help our GTM teams perform. As product delivery accelerates and our portfolio and sales motions grow more complex, you’ll ensure the field keeps pace—turning new capabilities into effective execution without adding unnecessary overhead.
You’ll lead a distributed enablement team and partner with leaders across Sales, Marketing, Product, Customer Engineering, Deployed Engineering, and Revenue Operations. You’ll balance global standards with role and regional needs so priorities translate across regions and roles. Success means faster ramp, stronger field execution, and measurable contributions to pipeline and revenue—not simply more training.
You’ll own the strategy and orchestration behind AI in the field: one consistent, continuously current body of GTM knowledge that the tools other teams build can rely on, so delivery, effectiveness, measurement, and scaling all improve as the field grows. You’ll be equally deliberate about where humans remain essential: the conversations and strategic direction that enabling GTM at large requires.
WHAT YOU’LL DO
SET THE GLOBAL ENABLEMENT STRATEGY
- Define and execute a GTM enablement strategy aligned with revenue growth, customer expansion, and market priorities.
- Partner with executive and regional leaders to identify capability gaps and execution bottlenecks, directing investment toward the highest-impact opportunities.
- Own enablement planning, budget, governance, and operating cadence, with clear priorities, ownership, and success measures across onboarding, technical and product enablement, and outbound enablement.
- Decide where AI changes the enablement model and where human-led work stays, and set the standard the rest of GTM builds against.
BUILD PROGRAMS THAT IMPROVE FIELD PERFORMANCE
- Develop role-based enablement for Account Executives, Account Managers, Sales and Business Development Representatives, Partner/Channel Managers, Customer Engineering, and Deployed Engineering.
- Tailor programs by segment, industry, and geography where it improves execution, preparing teams to support multiple use cases, buyer types, and platform opportunities.
- Design and scale role-based 30/60/90-day onboarding that accelerates time to productivity and, for sellers, time to first deal.
- Establish continuous learning, coaching, and certification programs that reinforce skills beyond onboarding.
- Embed enterprise sales methodologies into day-to-day workflows, deal reviews, and pipeline inspections.
- Equip frontline managers to reinforce skills, inspect execution, and coach consistently—making enablement part of how teams operate, not a separate training activity.
- Structure programs so the knowledge behind them can be reused by AI-assisted practice, reinforcement, and certification, extending reach without proportional headcount.
- Keep human coaching where it changes behavior, so scalable programs extend reach without replacing the conversations that build skill.
TURN PRODUCT KNOWLEDGE INTO CUSTOMER VALUE
- Partner with Product Management and Product Marketing to deliver timely, role-specific training and certification as new capabilities launch.
- Own the internal training, practice, and reinforcement behind customer-facing messaging and assets, so GTM teams apply them effectively.
- Turn product and market expertise into practical playbooks, competitive guidance, demo guides, and value-selling resources that are current, easy to find, and useful in customer conversations.
- Own which assets are canonical, so every team and tool works from the same version as products and markets change.
- Turn patterns from customer conversations, deal outcomes, and field feedback into updates to that knowledge, so what the field and its tools know keeps improving.
LEAD AND SCALE A GLOBAL TEAM
- Build, coach, and develop a high-performing team of enablement professionals supporting team members across the Americas, EMEA and APAC.
- Establish clear decision rights and collaboration practices across global and regional teams, balancing consistency with local market needs and competitive dynamics.
- Hire and develop for knowledge architecture and program strategy, not just content production, so the function can run without depending on you.
SET THE SYSTEMS VISION AND OWN MEASUREMENT
- Set the enablement technology vision across learning, content management, and conversation intelligence, and work with GTM Systems and GTM Engineering to execute it, including embedding enablement into workflows.
- Define what canonical GTM content exists, who maintains it, and how it stays current, so the tools GTM Systems and GTM Engineering build operate from one source instead of diverging copies.
- Lead the orchestration across GTM Systems, GTM Engineering, Product Marketing, and Revenue Operations, setting requirements for how their tools consume, refresh, and contribute back to that knowledge so quality compounds rather than drifts.
- Build measurement frameworks and executive reporting that connect enablement investments to skill application, behavior change, pipeline, and revenue outcomes across roles and regions.
- Use performance data, manager input, and field feedback to continuously improve programs and prioritize resources.
WHAT YOU’LL BRING
- 10+ years of relevant experience in GTM enablement within high-growth B2B SaaS organizations, including significant leadership experience.
- A demonstrated track record of building and scaling global enablement teams and programs across multiple regions.
- Experience supporting complex enterprise sales motions for technical products, enabling multiple GTM roles across use cases, buyer types, and the full buyer and customer lifecycle.
- Practical AI fluency, with the judgment to lead strategy and orchestration rather than build tools yourself: what AI can carry, what the knowledge behind it must look like, and where human judgment stays in the loop.
- Experience standing up or governing a shared knowledge or content system that multiple teams and tools depend on.
- Deep expertise in enterprise sales methodologies such as MEDDPICC, Command of the Message, Challenger, or Value Selling—and a practical approach to embedding them into field execution.
- Proven success designing onboarding, ongoing learning, product enablement, and manager coaching programs.
- Experience partnering with systems and engineering teams to deliver enablement technology, with enough fluency to set requirements without owning the platforms yourself.
- Strong analytical skills, with the ability to evaluate program effectiveness and communicate business impact to executive stakeholders.
- Exceptional communication, storytelling, and cross-functional influence skills.
- Credibility with field leaders and sellers, and the judgment to know when a conversation or coaching moment will move behavior more than a scalable program.
- A builder’s mindset: the ability to define strategy, systems, and standards while staying close to execution in a fast-moving environment.
- Bonus: experience leading or enabling customer-facing technical teams, such as Customer Engineering, Deployed Engineering, or Solutions Engineering, alongside a revenue organization.
HOW WE’LL MEASURE SUCCESS
- Shorter time to full productivity across GTM roles and faster time to first deal for sellers.
- Measurable contributions to improved win rates, average contract value, and pipeline velocity.
- Consistent application of core sales methodologies, reinforced through frontline manager coaching and deal execution.
- Demonstrated skill development and sustained behavior change—not just participation in training or adoption of tools.
- Field readiness that keeps pace with product delivery and growing business complexity, with teams prepared to execute on new capabilities, use cases, and sales motions as they launch.
- AI tools across GTM operating from one current knowledge base, with less rework, drift, and duplicated content, and less administrative work in delivery.
- Broader enablement coverage at a lower cost per program, showing the field reached more often without proportional headcount.
- Coaching quality as rated by managers and sellers, not just coaching activity.
- Improved field and manager satisfaction with enablement, alongside positive trends in GTM team retention.
Salary: $225,000-$255,000
COMPENSATION PHILOSOPHY:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: United States, Aliso Viejo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Agentic & AI Engineering
Design, build, and operate production-quality agentic applications using agentic SDKs/harnesses — including multi-agent orchestration, subagent delegation, tool integration, and lifecycle hooks.
Design Model Context Protocol (MCP) tool and resource interfaces that give coding agents/harnesses safe, reliable access to backend systems and enterprise data.
Engineer prompts for reliable structured output (JSON schemas, few-shot examples, validation/retry loops) and build evaluation frameworks to measure and improve output quality.
Manage context effectively across long documents, multi-turn conversations, and multi-agent handoffs; design escalation and human-in-the-loop patterns for production reliability.
Developer Productivity
Configure and extend Codex/Claude Code for team-wide use:
AGENTS.md/CLAUDE.md
hierarchies, custom slash commands, Agent Skills, path-specific rules, and plan mode.
Integrate agentic development into CI/CD pipelines for automated code review, test generation, and PR feedback, tuned to minimize false positives and duplicate findings.
Build and maintain MCP server integrations (project- and user-scoped) that extend agent-native development capabilities across engineering workflows.
Identify high-value opportunities for AI-assisted development and design reusable capabilities that multiple teams can adopt, not just one-off solutions.
Discovery, Prototyping & Production Delivery
Partner directly with engineering teams to understand workflows, pain points, and opportunities through hands-on discovery.
Rapidly prototype and validate new AI capabilities with real users, then take successful prototypes into secure, observable, maintainable production systems.
Own the full lifecycle: implementation, testing, deployment, monitoring, and iteration.
Technical Leadership
Provide hands-on technical leadership through architecture discussions, code reviews, and troubleshooting of agentic systems.
Mentor engineers on agentic design patterns, prompt engineering, and agent-native development practices.
Communicate tradeoffs, risks, and results clearly to both technical and non-technical stakeholders.
Contribute to engineering standards, reusable patterns, and documentation that help other teams build effectively with agentic development tools.
Requirements
6+ years of professional software engineering experience, including significant hands-on work building and operating AI/LLM-powered or agentic applications.
Strong programming skills (Java, Python, Go, Rust, or C++) and solid engineering fundamentals — API design, testing, debugging, code review, maintainable code.
Practical, production-grade experience with agentic SDKs/harnesses, MCP, and LLMs — tool use, orchestration, RAG, context management, structured output, and evaluation.
Experience designing MCP tool/resource interfaces and reasoning about tool selection, error handling, and reliability in multi-agent systems.
Demonstrated experience integrating AI into CI/CD and developer workflows.
Ability to work in ambiguous problem spaces, evaluate tradeoffs, and make pragmatic engineering decisions.
Strong written and verbal communication skills, with experience mentoring and leading through influence.
Build and maintain an engineering knowledge base for agentic workflows, including content ingestion, organization, updates, and retrieval. Connect it to agents through RAG and MCP so they can use trusted, current information with source citations.
Preferred Qualifications
Demonstrated expertise across agentic architecture, MCP integration, Codex/Claude Code configuration, prompt engineering, and context management.
Experience building multi-agent research or customer support systems, or structured data extraction pipelines.
Experience with AWS, Docker, Kubernetes, Terraform, and GitOps in support of AI/agentic infrastructure.
Familiarity with vector databases, embeddings, and AI evaluation frameworks.
Contributions to open-source projects involving AI, agentic systems, or developer tooling.
Strong systems thinking — understands how models, agents, tools, context, APIs, data, and infrastructure fit together as production systems, and can reason about dependencies and tradeoffs across the stack.
A track record of adapting quickly to new AI tools, models, and frameworks as the space evolves.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL
Workplace: Remote
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.
You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.
WHAT YOU’LL DO
- Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
- Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.
- Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.
- Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.
- Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
- Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.
WHAT YOU NEED
- You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
- You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.
- You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
- You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
- You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
- You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
- You're comfortable on the phone. Many interactions start there.
- You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.
NICE TO HAVES
- Experience building workflows or automations using AI tools, not just prompting
- Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
- Background in payments infrastructure (ACH, wire transfers, card networks)
- Track record of working somewhere that shipped product fast and expected CX to keep up
WHY BE A CX ASSOCIATE AT RAMP
- Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
- AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
- Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.
- Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.
READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX:
- How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20
- Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20
- AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai
WHAT TO KNOW BEFORE YOU APPLY
- Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.
- The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is.
- This role is a launchpad for your career at one of the fastest-growing companies in fintech.
For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.
You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.
WHAT YOU’LL DO
- Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
- Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.
- Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.
- Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.
- Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
- Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.
WHAT YOU NEED
- You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
- You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.
- You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
- You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
- You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
- You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
- You're comfortable on the phone. Many interactions start there.
- You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.
NICE TO HAVES
- Experience building workflows or automations using AI tools, not just prompting
- Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
- Background in payments infrastructure (ACH, wire transfers, card networks)
- Track record of working somewhere that shipped product fast and expected CX to keep up
WHY BE A CX ASSOCIATE AT RAMP
- Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
- AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
- Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.
- Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.
READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX:
- How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20
- Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20
- AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai
WHAT TO KNOW BEFORE YOU APPLY
- Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.
- The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is.
- This role is a launchpad for your career at one of the fastest-growing companies in fintech.
For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: New York, NY (HQ); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.
You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.
WHAT YOU’LL DO
- Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
- Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.
- Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.
- Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.
- Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
- Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.
WHAT YOU NEED
- You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
- You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.
- You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
- You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
- You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
- You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
- You're comfortable on the phone. Many interactions start there.
- You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.
NICE TO HAVES
- Experience building workflows or automations using AI tools, not just prompting
- Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
- Background in payments infrastructure (ACH, wire transfers, card networks)
- Track record of working somewhere that shipped product fast and expected CX to keep up
WHY BE A CX ASSOCIATE AT RAMP
- Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
- AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
- Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.
- Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.
READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX:
- How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20
- Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20
- AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai
WHAT TO KNOW BEFORE YOU APPLY
- Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.
- The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is.
- This role is a launchpad for your career at one of the fastest-growing companies in fintech.
For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Novi Sad
Workplace: OnSite
Head of People
Location: Novi Sad, Serbia (on-site, 4-5 days per week)
Reports to: CEO (US-based)
Company size: ~35 employees (Serbia and US)
The Opportunity
Our client is looking for its first Head of People: a senior, hands-on partner to the US-based CEO and the leadership team. You will build and protect the culture of the Novi Sad office, support managers, and make sure the Serbian engineering team and the US team work as one. You’ll be the only person in HR at first, so you need to be comfortable covering a lot of ground.
The Role
You’ll be in the Novi Sad office every day, working directly with the team. The core of the job is people and culture: helping teams when problems come up, coaching managers, keeping expectations clear, and building an environment of trust, transparency and ownership. You’ll work closely with our Chief of Office in Serbia and the VP of Engineering, and report to a CEO who moves fast.
Key Responsibilities
1. Culture and Team Health
- Build and maintain a strong, unified culture in the Novi Sad office and keep it aligned with the US team.
- Step in when issues arise (policy compliance, team conflicts, underperformance) and handle them directly and fairly.
- Run regular pulse checks and give the CEO a clear picture of how the Serbian team is doing.
2. Management and Performance
- Coach engineering leads and managers to lead their teams effectively.
- Introduce clear, objective performance expectations and review cycles.
- Help identify top performers and address underperformance.
3. Hiring and Onboarding
- Own the hiring process end to end: define roles, run interviews, make sure candidates have a fast, quality experience.
- Manage and work with freelance recruiters for sourcing. You don’t need to source candidates yourself.
- Own onboarding and offboarding.
4. HR Operations and Compliance
- Keep contracts, policies and benefits compliant with Serbian labor law and aligned with market practice.
- Work with the Chief of Office (who handles payroll) and external legal support where needed.
- Support onboarding of future US and EU employees.
About You
- 7+ years in HR / People Ops, including time in a senior or leadership role with real responsibility for people and culture, not only HR operations or recruiting.
- Hands-on experience dealing with personnel issues: working with managers, teams and individuals, coaching, difficult conversations.
- Experience in a software or tech company and with international teams. Experience with US-based companies is a plus.
- University degree (law, HR, psychology, business or similar is a plus).
- Working knowledge of Serbian labor law and employment contracts.
- Fluent English and Serbian. Comfortable presenting to the CEO and sitting down 1-on-1 with a junior developer.
- Based in Novi Sad (or ready to relocate before the start date) and committed to working from the office 4-5 days a week.
- Available for an occasional evening call with the US (1-2 per week, typically 30 minutes).
Nice to have
- Experience in technical recruiting or in automotive / embedded software.
- Experience managing an HR team or freelance recruiters.
- Law degree.
What we offer
Full-time contract, private health insurance, 20 days of paid vacation plus sick leave and Serbian public holidays, a direct line to the CEO and real influence on how the company grows.
Location: Amsterdam
Workplace: Hybrid
Creative Director
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We’re one of Europe’s fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you’re solving problems, building market-leading products or exploring how AI can make work smarter, you’ll have the freedom to create and the trust to deliver.
If you’re ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your impact
As Creative Director, you lead and evolve Mollie's Brand Design function. You help define and drive our global brand design vision, keeping it consistent and excellent across every channel and market. You support the creative vision and execution of our brand across every touchpoint, from campaigns and product experiences to storytelling and motion. The job is to balance craft excellence with speed and scale.
Brand Design is a core enabler of our GTM and growth. You'll build a consistent, world-class brand experience across our platforms and markets, so the businesses we serve understand and choose Mollie. Your creative will power GTM and growth across Europe. We're a European business today, and going global is on our roadmap. You'll own the evolution of our visual identity, design systems and creative principles, and act as the quality bar for all brand output, with executive backing to shape how Mollie shows up everywhere, including as we expand.
You'll lead an in-house studio of around 5 to 8 designers across brand, motion, digital and campaign, and build a culture of craft, feedback and continuous improvement. You'll partner directly with marketing leadership, product, growth and our founder to turn strategy into insight-driven creative. You'll work with Marketing Operations on workflows and tooling, and bring in AI tools to speed up ideation, production and iteration without lowering the bar. You'll also collaborate with teams like Employee Experience and Internal Events, and manage external agencies, freelancers and production partners when needed.
What you'll ship
- A clear, evolved brand design vision, plus a refreshed visual identity and design system that markets adopt consistently.
- A high-performing, well-structured in-house studio, with the workflows, tooling and modular systems to deliver high-quality output at scale.
- Impactful end to end creative for flagship campaigns, product launches and brand moments that is on-brand, insight-driven and effective.
- AI-enabled creative workflows that measurably increase speed and output while holding the quality bar.
- Strong creative partnership with Marketing, Product, Growth and leadership, including a meaningful uplift to performance marketing creative.
- In your first 90 days: an assessment of the team, output and brand system, a defined vision and quick wins delivered.
- Within 6 to 12 months: a scaled studio operating model, the evolved identity live in market and AI workflows embedded.
What you'll bring
- Proven experience leading and scaling in-house design teams or creative studios, including people leadership of a multidisciplinary team. You inspire, challenge and develop designers at all levels.
- A strong portfolio that shows high-quality brand, campaign and digital work, backed by proven brand craft.
- Exceptional creative judgement and taste, and a clear point of view on what "great" looks like.
- Experience building and maintaining design systems and brand frameworks that scale for consistency and self-serve.
- Operational strength in planning, prioritization, resourcing and workflow design, so quality holds at scale.
- Hands-on experience applying AI in creative workflows, including concepting, production and scaling assets.
- Strong communication and storytelling, with the ability to explain creative decisions to senior stakeholders, and fluent English.
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
In this role, you’ll have the unique opportunity to build a meaningful distribution channel from the ground up. As we expand across Europe, you will grow alongside the product area you own. You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping https://jobs.mollie.com/always-be-shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us https://jobs.mollie.com/ai-manifesto.
Location: United Kingdom; Ireland; Cyprus; Portugal; Poland
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Join our growing Product Legal team of 10, embedded with Kraken’s Product, Design, and Engineering teams to ship novel products and experiences that accelerate the global adoption of crypto. We’re a tight, experienced group of product lawyers from a diverse range of tradfi, fintech, and crypto backgrounds who move fast, stay curious, and take pride in the commercial accountability of our advice - partnering directly with product teams to chart clear, defensible paths to launch.
This is a fully remote role for a qualified solicitor in the UK or admitted in an EU jurisdiction.
THE OPPORTUNITY
The Senior Counsel (Consumer Legal) role is based in the UK or EU within our Consumer Legal team, partnering on cutting edge consumer products including crypto trading, earn, payments, on-chain integrations, equities, and tokenised equities. Reporting to the Head of Consumer Legal, you’ll work shoulder-to-shoulder with Product, Design, and Engineering teams to shape and ship novel consumer products and experiences. We’re looking for a hands-on lawyer with strong product development instincts, regulatory fluency, and negotiation skills (ideally honed in the regulated financial sector) combined with a crypto-forward mindset. Curiosity, flexibility, and a bias for action at the intersection of crypto and traditional global markets are essential.
WHAT YOU BRING
- Qualified lawyer (Solicitor of England & Wales, Irish Solicitor, or equivalent admitted in an EU Member State).
- 5+ years’ PQE in financial services law gained at a regulated financial services firm, crypto services provider, or in private practice (ideally with direct product counselling experience).
- Preference for experience with advising on regulated MiFID investment services and familiarity with relevant crypto-asset regimes, including MiCA, AMLD5, UK financial promotions, and/or e-money regulations.
- Outstanding analytical, drafting, and organisational skills with crisp, plain-English writing.
- Ability to efficiently and confidently distill complex legal and regulatory issues into clear, actionable guidance for non-lawyers and product stakeholders.
- Pragmatic, commercially accountable approach to legal and regulatory risk that prioritises providing stakeholders with a useful range of options and delivers clear recommendations to decision-makers.
- Demonstrates an authentic passion for crypto and familiarity with the features of both Kraken and its competitors’ apps and products.
NICE TO HAVES
- Expertise in MiCA framework applicable to CASPs including brokerage, custody and the operation of trading platforms.
- Expertise in UK crypto-asset financial promotions regime and proposals for incoming authorisation regime for regulating crypto asset service providers.
- Expertise in MiFID frameworks applicable to investment services including derivatives, equities, funds and emerging tokenised financial instruments.
- Familiarity with using AI tools such as Enterprise GPTs to increase efficient provision of legal services, create custom GPTs allowing stakeholders to self-serve on commoditised legal and regulatory queries.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on X https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: European Union
About CAST AI
CAST AI is an automation platform that optimises cloud and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, CAST AI continuously improves performance, reliability and efficiency in production.
More than 2,100 companies already rely on CAST AI, including Akamai, BMW, Cisco, FICO, Hugging Face, NielsenIQ, Swisscom and TGS.
CAST AI operates across 34 countries and has a remote-first culture built around small, highly technical teams. In January 2026, the company achieved unicorn status following a strategic investment from Pacific Alliance Ventures, bringing its valuation above $1 billion.
About the role
Databases are still managed manually. Engineers monitor slow queries, decide which indexes to add, tune connection limits and introduce caching, often without being able to prove whether those changes will improve performance in production.
CAST AI is building an autonomous database administrator that can identify problems, recommend improvements and validate that those improvements work before customers rely on them.
As a Senior Software Engineer on the Database Optimisation team, you will work across two core components:
Database Gateway: A high-performance Rust proxy that sits in front of customer databases and provides capabilities such as rate limiting and caching without requiring application changes.
Database Agent: A Go-based service that analyses database workloads and produces recommendations such as index suggestions and query improvements.
The focus is not simply producing recommendations. Every recommendation needs to be reliable and validated. A stale read, incorrect cache decision or poor index suggestion can affect a customer’s production system, so correctness is central to the role.
You will help shape the architecture, technical direction and roadmap of the autonomous DBA product.
What you will do
- Design, build and operate the Database Gateway.
- Develop high-performance services in Go and Rust.
- Work on database caching, rate limiting and other gateway capabilities.
- Build the Database Agent’s recommendation engine.
- Develop systems for index suggestions, query analysis and query improvements.
- Work on cache invalidation and data consistency, where correctness is critical.
- Create methods for safely validating database recommendations before they are applied.
- Debug complex production issues across the gateway, agent and underlying database systems.
- Analyse database performance, query behaviour and workload patterns.
- Collaborate with product and engineering teams on problems without established solutions.
- Contribute to product direction, technical decisions and the engineering roadmap.
- Help shape the next generation of automated database administration.
What we are looking for
- Strong software engineering fundamentals, including clean abstractions and maintainable code.
- Professional experience building production services in Go.
- In-depth knowledge of PostgreSQL or MySQL.
- Understanding of how database clients, drivers and wire protocols work.
- Strong debugging, optimisation and performance-tuning skills.
- Experience with query profiling, index design and database tuning beyond ORM usage.
- Experience taking a complex technical project from design through to production.
- Strong written and spoken English.
- A proactive and adaptable approach to working in a fast-moving environment.
- Comfort working with ambiguity and contributing to technical direction.
Nice to have
- Rust experience, particularly with high-performance network services or proxies.
- Experience building or extending database proxies, gateways or poolers.
- Experience designing cache invalidation strategies at scale.
- Experience with index recommendation, query-plan analysis or query optimisation tooling.
- Experience validating technical changes through workload replay, shadow traffic or benchmarking.
- Production experience with Prometheus, Grafana or OpenTelemetry.
- Experience working with Kubernetes and cloud infrastructure.
Technology
- Go and Rust
- PostgreSQL and MySQL
- Kubernetes
- AWS, GCP and Azure
- Terraform
- gRPC and REST
- Prometheus, Grafana, Loki, Tempo and VictoriaMetrics
- GitLab CI and Argo CD
What we offer
- €6,500 to €9,000 gross per month, depending on experience and level
- Remote-first work environment
- Equity options
- Global team of cloud and infrastructure specialists
- Fast feedback and short delivery cycles, with many feature projects completed within one to four weeks
- 10% of working time for personal projects or professional development
- Annual learning budget, including conferences and courses
- Annual hackathon
- Team-building budget and company events
- Equipment budget
- Additional days off
Hiring process
- Recruiter screening call
- Hiring Manager interview
- Technical system design interview
- Live coding interview
- Executive culture interview
A background check may be conducted at the final stage through our third-party provider, Checkr.
CAST AI does not provide visa sponsorship or work permits for this position.
This opportunity is currently open to candidates residing in:
Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia and Ukraine.
Задачи:
— Проводить security review AI/LLM-решений: LLM-приложений, AI-агентов, RAG, векторных БД, интеграций с внешними API и облачными LLM;
— Участвовать в threat modeling AI-решений: prompt injection, jailbreak, утечки данных, небезопасные tool calls, избыточные привилегии AI-агента, RAG/data poisoning;
— Проверять наличие и корректность защитных механизмов: guardrails, фильтры персональных данных, ограничения длины prompt/response, rate limiting, валидация ответов, контроль вызовов tools;
— Оценивать безопасность работы с данными: персональные данные, конфиденциальная информация, источники данных для RAG, embeddings, индексы векторных БД;
— Проверять, что AI-агенты работают по принципу минимально необходимых привилегий и не выполняют чувствительные операции без ручного подтверждения;
— Проверять изоляцию пользовательских сессий, контекстов и памяти AI-решений;
— Участвовать в проверке безопасности локального запуска LLM в Kubernetes: контейнеры, RBAC, secrets, network policies, ingress, resource limits;
— Формировать требования к логированию, аудиту и трассировке AI-решений: trace ID, логи prompt/response, вызовы модели, вызовы tools, действия AI-агента;
— Разрабатывать тестовые сценарии для проверки AI-решений на prompt injection, утечки данных, обход ограничений и небезопасное поведение агента;
— Помогать командам разработки и эксплуатации безопасно использовать локальные и облачные LLM.
Требования:
— Опыт в кибербезопасности от 2–3 лет в одной или нескольких областях: Application Security, DevSecOps, Cloud Security, Kubernetes Security, API Security, Product Security;
— Понимание принципов security review, threat modeling и безопасной разработки;
— Понимание web/API-безопасности: аутентификация, авторизация, OAuth2/OIDC, SAML, JWT, RBAC, service-to-service-взаимодействие;
— Базовое понимание AI/LLM-стека: LLM, prompt, system prompt, context window, embeddings, RAG, vector database, AI-agent, agent memory, tools/function calling;
— Понимание основных рисков LLM-приложений: prompt injection, indirect prompt injection, jailbreak, утечка чувствительных данных, раскрытие system prompt, небезопасная обработка ответа модели, excessive agency;
— Понимание особенностей безопасности RAG и векторных БД: например, Milvus, Qdrant, Weaviate, pgvector, Chroma, Elasticsearch/OpenSearch vector search;
— Понимание рисков работы с персональными и конфиденциальными данными при использовании локальных и облачных LLM;
— Базовое понимание Kubernetes и контейнерной безопасности: secrets, service account, RBAC, network policy, resource limits;
— Умение формулировать понятные и проверяемые требования безопасности для продуктовых команд.
Что мы ищем в кандидатах:
— Опыт security review AI/LLM, RAG, чат-ботов, AI-ассистентов или агентских решений;
— Знакомство с OWASP Top 10 for LLM Applications, OWASP Agentic AI Threats, MITRE ATLAS, NIST AI RMF;
— Понимание безопасности agent tools/function calling: allowlist tools, схемы входных параметров, контроль прав, human-in-the-loop;
— Опыт работы с SIEM/security logging: проектирование событий безопасности, аудит действий, расследование инцидентов;
— Понимание подходов к безопасному исполнению кода, сгенерированного моделью: sandbox, изоляция контейнеров, запрет доступа к secrets, ограничения сети и ресурсов;
— Базовые навыки Python, работы с JSON/YAML, API-тестирования или автоматизации security checks.
Будет плюсом:
— Опыт с OpenAI/Azure OpenAI, AWS Bedrock, Google Vertex AI, Anthropic или другими LLM-провайдерами;
— Опыт с локальными open-source LLM и inference-сервисами;
— Опыт настройки или проверки guardrails, фильтров персональных данных, DLP-подходов, content moderation;
— Опыт участия в AI red teaming или разработке тестов на prompt injection и data leakage.
Условия:
— Формат: Гибридный (от 2-х дней в неделю, м. Технопарк);
— Бесплатный доступ к телемедицине и очным приемам в частных клиниках (включая стоматологию и сессии с психологами);
— Условия ипотечного кредитования от Сбербанка;
— Индивидуальный план развития;
— Английский язык с корпоративным преподавателем и скидки на курсы в Skyeng, компенсация обучения от ведущих платформ;
— Официальное оформление, стабильные выплаты, оплата больничного и отпуска, современная техника;
— Частичная компенсация спортивного абонемента, бесплатные занятия сквошем и футболом.
Location: Москва
В Центре Робототехники Сбера мы интегрируем передовые робототехнические системы собственной разработки, включая манипуляторы, мобильные колесные роботы, мобильные манипуляторы, роботов собак и другие cutting-edge решения, в реальные промышленные проекты, чтобы обеспечить эффективность и автоматизацию процессов.
Мы ищем единомышленников, которые разделяют нашу страсть к робототехнике и обладают навыками разработки встраиваемого программного обеспечения.
Первый этап отбора на эту вакансию — общение с AI-рекрутером. После отклика ждите сообщение от него, диалог займёт примерно 10 минут. Задача AI-рекрутера — уточнить недостающие детали и ускорить рассмотрение вашей кандидатуры.
Обязанности
* проектировать архитектуру программного обеспечения робота и отдельных его подсистем
* принимать ключевые технические решения по взаимодействию компонентов системы
* разрабатывать критически важные компоненты робототехнического ПО на C++ и Python
* разрабатывать и развивать ROS2-инфраструктуру робота
* проектировать интерфейсы взаимодействия между сенсорами, исполнительными механизмами, алгоритмами управления, навигацией, бизнес-логикой, облачными и backend-сервисами
* разрабатывать системы внутренней и внешней калибровки камер, LiDAR, IMU и других сенсоров
* Разрабатывать высокоуровневую логику поведения роботов на базе Behavior Trees / State Machines
* формировать стандарты разработки и инженерные практики внутри команды, проводить архитектурные и code review, наставничество Middle/Junior инженеров и взаимодействие со смежными командами.
Требования
* высшее техническое образование в области робототехники или смежное направление
* опыт коммерческой разработки ПО, существенная часть которого связана с робототехникой, embedded-системами, промышленной автоматизацией или другими системами, тесно взаимодействующими с реальным оборудованием от 5-ти лет
* отличное знание C++ и Python
* уверенное понимание архитектуры современных робототехнических систем
* глубокий практический опыт работы с ROS2
* уверенное понимание DDS, QoS, executors, lifecycle nodes, composition, actions/services/topics, rosbag, TF2
* умение диагностировать проблемы производительности, задержек, race conditions, deadlock'ов, утечек памяти и нестабильного поведения системы
* уверенные знания Linux: процессы, потоки, сеть, устройства, systemd, логирование, профилирование и диагностика
* практический опыт работы с gRPC, WebSocket, REST API
* опыт разработки контейнеризированных приложений и работы с Docker
* опыт лидирования командой , проведение code review, наставничества от 3-х лет.
**Будет плюсом:**
* опыт разработки собственных ROS2-фреймворков, библиотек и инфраструктурных компонентов
* участие в open-source проектах
* опыт работы с NVIDIA Jetson, CUDA, TensorRT
* опыт работы с симуляторами NVIDIA Isaac Sim, MuJoCo, Gazebo, PyBullet
* общее понимание современных ИИ-инструментов и их возможностей.
Условия
* комфортный современный офис г. Москва, МЦК ЗИЛ, Автозаводская 23а к2
* **формат работы - офисный**
* ежегодный пересмотр зарплаты, годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте (для вакансий уровня Junior)
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера.
We are looking for a Shield Program Lead to take end-to-end ownership of the operations and ongoing performance of Guesty Shield globally. You will lead the internal claims team, manage commercial relationships with insurers and program partners, and ensure customers receive a reliable experience from enrollment through claims resolution and payment.
УдалённоleadAbility to work across markets and time zones and take ownership in a fast-moving environment
Location: Kansas City, Missouri, United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the role
Duration:
3 months
Start date:
January 2027
Compensation:
Paid
Eligibility:
Current University student (Computer Science or related field), Recent Graduate or Early Career specialist
Work authorization:
Permitted to work in the job's location
Program Overview
The Nebius IT Data Center Technician Early Talent program is a structured 3-month work experience designed to introduce early-career candidates to hands-on enterprise data center operations. Early talent participants are embedded on the data center floor as
active team members alongside experienced DC Technicians and senior operations staff. Over the program, participants develop
foundational technical skills, learn Nebius operational standards and safety procedures, and progress from fully supervised tasks
toward working with increasing independence as their competency is demonstrated and validated.
What You Will Do
As an IT Data Center Technician Early Talent participant, you will work on the data center floor under the direct guidance of an experienced DC Technician. All hands-on work begins under close supervision. As you demonstrate proficiency and adherence to Nebius safety and operational standards, you will progressively take on tasks with greater independence — working toward completing assigned activities with minimal supervision by end of program.
Hardware & Infrastructure
Learn to identify, handle, and document server components, rack hardware, and data center equipment under direct technician supervision.
Observe and assist with physical installation, cabling, and labeling of server hardware in rack enclosures under guidance.
Assist with hardware inventory counts, asset tagging, and equipment tracking tasks as directed.
Shadow and support technicians during component replacements, hardware decommissions, and equipment staging activities.
Begin performing basic rack and stack tasks independently once foundational procedures have been trained and validated.
Cabling & Connectivity
Learn copper and fiber cabling standards, patch cord management, and labeling practices used at Nebius data center sites.
Assist with cable organization, dressing, and documentation under direct technician guidance.
Support connectivity checks and basic cable tracing tasks as assigned.
Documentation & Ticketing
Learn to use Nebius ticketing and asset management systems for logging work, updating hardware records, and tracking assigned tasks.
Assist with documentation of equipment configurations, cable layouts, and maintenance activities under technician review.
Begin entering and updating tickets independently for assigned work items once system proficiency is demonstrated.
Safety & Operational Standards
Complete all required Nebius data center safety training, site access procedures, and equipment handling certifications at program start.
Follow all safety protocols, access controls, and site procedures at all times while on the data center floor.
Never work unsupervised on live infrastructure or perform any task outside your validated scope without direct technician authorization.
Observe and learn Nebius operational standards including shift handoff procedures, escalation practices, and incident
documentation.
Learning & Development
Participate in structured weekly check-ins with your assigned DC Technician mentor to review skill progression and address questions.
Complete assigned Nebius training modules covering hardware fundamentals, data center operations, and safety throughout the program.
Shadow senior technicians during escalated incidents, complex deployments, and hardware troubleshooting activities to build technical awareness.
Actively engage during shadowing activities and take initiative in building your technical knowledge base throughout the 3 months.
Supervision & Progression
Early talent participants begin under close, continuous supervision for all data center floor activities. This is not a desk-based or observation-only role — you are an active participant on the floor from day one. Progression follows a structured competency model:
Weeks 1–3: Orientation and shadowing. All tasks under direct supervision with step-by-step guidance. Focus on safety, site familiarity, system access, and equipment identification.
Weeks 4–7: Assisted execution. You perform assigned tasks with your mentor present and reviewing all completed work before sign-off.
Weeks 8–10: Supervised independence. You complete defined tasks independently within your validated scope, checking in at key milestones. Technician remains nearby and available.
Weeks 11–12: Demonstrated competency. Qualified participants work with minimal supervision on fully validated tasks; technician oversight maintained for any task outside established scope.
Progression is based on demonstrated proficiency and adherence to Nebius standards — not time served. Participants who complete the program with strong evaluations will be considered for the Nebius early talent pipeline.
Core Physical Requirements
Ability to stand and remain on your feet for extended periods during active floor operations.
Ability to safely lift and position equipment up to 50 pounds unassisted; heavier loads with team-lift support.
Comfortable working at heights including ladders, raised platforms, and elevated data center infrastructure.
Ability to work in confined spaces such as under raised floors, within rack enclosures, and in cable management pathways.
Comfortable in environments with variable temperatures including cold aisle containment zones.
Manual dexterity to handle small form-factor components, precision cabling, and fine connector installations.
Ability to push or pull equipment carts and server sleds up to 500 pounds on level surfaces.
Compensation
We offer competitive salaries, ranging from $48k- $72k OTE (On Target Earnings) based on your experience
Key employee benefits in the US:
Health insurance:
100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan:
Up to 4% company match with immediate vesting.
Parental leave:
20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Disability & life insurance
: Company-paid short-term, long-term and life insurance coverage.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$48,000
—
$72,000 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Minnesota, United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the role
Duration:
3 months
Start date:
January 2027
Compensation:
Paid
Eligibility:
Current University student (Computer Science or related field), Recent Graduate or Early Career specialist
Work authorization:
Permitted to work in the job's location
Program Overview
The Nebius IT Data Center Technician Early Talent program is a structured 3-month work experience designed to introduce early-career candidates to hands-on enterprise data center operations. Early talent participants are embedded on the data center floor as
active team members alongside experienced DC Technicians and senior operations staff. Over the program, participants develop
foundational technical skills, learn Nebius operational standards and safety procedures, and progress from fully supervised tasks
toward working with increasing independence as their competency is demonstrated and validated.
What You Will Do
As an IT Data Center Technician Early Talent participant, you will work on the data center floor under the direct guidance of an experienced DC Technician. All hands-on work begins under close supervision. As you demonstrate proficiency and adherence to Nebius safety and operational standards, you will progressively take on tasks with greater independence — working toward completing assigned activities with minimal supervision by end of program.
Hardware & Infrastructure
Learn to identify, handle, and document server components, rack hardware, and data center equipment under direct technician supervision.
Observe and assist with physical installation, cabling, and labeling of server hardware in rack enclosures under guidance.
Assist with hardware inventory counts, asset tagging, and equipment tracking tasks as directed.
Shadow and support technicians during component replacements, hardware decommissions, and equipment staging activities.
Begin performing basic rack and stack tasks independently once foundational procedures have been trained and validated.
Cabling & Connectivity
Learn copper and fiber cabling standards, patch cord management, and labeling practices used at Nebius data center sites.
Assist with cable organization, dressing, and documentation under direct technician guidance.
Support connectivity checks and basic cable tracing tasks as assigned.
Documentation & Ticketing
Learn to use Nebius ticketing and asset management systems for logging work, updating hardware records, and tracking assigned tasks.
Assist with documentation of equipment configurations, cable layouts, and maintenance activities under technician review.
Begin entering and updating tickets independently for assigned work items once system proficiency is demonstrated.
Safety & Operational Standards
Complete all required Nebius data center safety training, site access procedures, and equipment handling certifications at program start.
Follow all safety protocols, access controls, and site procedures at all times while on the data center floor.
Never work unsupervised on live infrastructure or perform any task outside your validated scope without direct technician authorization.
Observe and learn Nebius operational standards including shift handoff procedures, escalation practices, and incident
documentation.
Learning & Development
Participate in structured weekly check-ins with your assigned DC Technician mentor to review skill progression and address questions.
Complete assigned Nebius training modules covering hardware fundamentals, data center operations, and safety throughout the program.
Shadow senior technicians during escalated incidents, complex deployments, and hardware troubleshooting activities to build technical awareness.
Actively engage during shadowing activities and take initiative in building your technical knowledge base throughout the 3 months.
Supervision & Progression
Early talent participants begin under close, continuous supervision for all data center floor activities. This is not a desk-based or observation-only role — you are an active participant on the floor from day one. Progression follows a structured competency model:
Weeks 1–3: Orientation and shadowing. All tasks under direct supervision with step-by-step guidance. Focus on safety, site familiarity, system access, and equipment identification.
Weeks 4–7: Assisted execution. You perform assigned tasks with your mentor present and reviewing all completed work before sign-off.
Weeks 8–10: Supervised independence. You complete defined tasks independently within your validated scope, checking in at key milestones. Technician remains nearby and available.
Weeks 11–12: Demonstrated competency. Qualified participants work with minimal supervision on fully validated tasks; technician oversight maintained for any task outside established scope.
Progression is based on demonstrated proficiency and adherence to Nebius standards — not time served. Participants who complete the program with strong evaluations will be considered for the Nebius early talent pipeline.
Core Physical Requirements
Ability to stand and remain on your feet for extended periods during active floor operations.
Ability to safely lift and position equipment up to 50 pounds unassisted; heavier loads with team-lift support.
Comfortable working at heights including ladders, raised platforms, and elevated data center infrastructure.
Ability to work in confined spaces such as under raised floors, within rack enclosures, and in cable management pathways.
Comfortable in environments with variable temperatures including cold aisle containment zones.
Manual dexterity to handle small form-factor components, precision cabling, and fine connector installations.
Ability to push or pull equipment carts and server sleds up to 500 pounds on level surfaces.
Compensation
We offer competitive salaries, ranging from $48k- $72k OTE (On Target Earnings) based on your experience
Key employee benefits in the US:
Health insurance:
100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan:
Up to 4% company match with immediate vesting.
Parental leave:
20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Disability & life insurance
: Company-paid short-term, long-term and life insurance coverage.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$48,000
—
$72,000 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
This role focuses on equipping accounting and finance professionals to harness generative AI tools—such as Claude and ChatGPT—to enhance productivity, accuracy, and insight in daily operations.
Location: San Francisco, CA, USA
About the Role
Brand Strategy & Activations is the brand steward at Chime. We own the integrated campaigns that carry the brand, from brief through production to the readout on how the work performed. Outside of campaigns, we run the social-led work, partnerships, and talent that put Chime into culture. Teams across the company rely on Brand every day, and we’re accountable for being the glue that gets great work out the door.
The Head of Brand generates a large volume of ideas and direction. This role is the person who catches it and turns it into work the company can actually execute: a goal, an owner, a brief, a schedule, and a result. If you’ve ever sat in a room and known exactly how a loose idea becomes a shipped campaign, this is that job.
You’ll work across Creative, Media, Social, Partnerships, Insights, Product Marketing, Legal, and Compliance, plus our external agency partners. You’ll be trusted with getting the brand’s biggest moments through a complicated system.
In this role, you can expect to
Turning vision into workstreams.
Take direction from the Head of Brand and define it as goals with scope, owners, success measures, and a timeline. Bring structure to ideas that arrive without it.
Cross-functional alignment.
Secure what each workstream needs from the functions that touch it, and keep every partner team clear on what they owe and when.
Briefing.
Write and own the briefs for your workstreams, following the team’s briefing process so the quality bar is consistent across everything we produce.
Work-back schedules.
Build the work-back for your workstreams, hold the dates, and flag slippage before it becomes a problem.
Talent and partnerships.
Help choose the talent and brand partners who fit Chime, and own how those relationships are set up and run.
Social.
Own how your workstreams come together on social, where most of this work is seen.
Calendar alignment.
Keep the brand calendar coherent against the team’s goals so moments land in the right order and don’t collide.
Results.
Close every workstream with a readout on what it achieved, and carry the learnings into the next brief.
To thrive in this role, you have
8+ years experience on both the agency side and the brand side, roughly two to three years in each. You know what it’s like to receive a bad brief and what it’s like to write one.
A track record of taking an idea that existed only in someone’s head and turning it into a campaign that shipped.
Strong writing. Briefs, goals, and recaps are the output of this job, and vague writing produces vague work.
Comfort running several workstreams at once without losing the detail on any of them.
Experience working with talent, creators, or brand partners, and judgment about which ones are right for a brand.
Fluency in social, including what performs and why.
#LI-Onsite #LI-AM1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$133,000
—
$185,000 USD
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact:
accommodations@chime.com
.
To learn more about how Chime collects and uses your personal information during the application process, please see the
Chime Applicant Privacy Notice
.
seniorUnited States, Aliso Viejo, CA
УдалённоNew York, NY (HQ); Remote (US); Denver, CO; Miami, FL; Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat); Relocation expense coverage to NYC or SF (if needed)
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридNew York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL; Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat); Relocation expense coverage to NYC or SF (if needed)
ГибридNew York, NY (HQ); San Francisco, CA; Remote (US); Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat); Relocation expense coverage to NYC or SF (if needed)
ОфисheadNovi Sad
ГибридAmsterdam
УдалённоseniorUnited Kingdom; Ireland; Cyprus; Portugal; Poland; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
seniorГеография найма не уточнена
ГибридmiddleМосква
seniorМосква
Kansas City, Missouri, United States
Minnesota, United States
seniorSan Francisco, CA, USA; A track record of taking an idea that existed only in someone’s head and turning it into a campaign that shipped