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Location: United States Description MEMX is searching for a Market Operations Analyst to join our US Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team identifies and mitigates operational risks and attends to members' requests. Clear and consistent communication across many different internal and external departments will be necessary. The shift time for this role will be 9 PM to 6 AM ET. You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays. MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah. *If you live outside of the above states, please list in your application and our team will evaluate. Requirements 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations Experience supporting FIX and SBE Protocols Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python Must be confident working with real-time monitoring to identify issues and help solve problems Knowledge of U.S. equity markets, market structure, and clearing Willingness to obtain necessary licenses as directed by Compliance Desire to learn new things and be flexible in a quickly changing environment Ability to perform multiple tasks simultaneously in a complex operational setting Self-starter who can work independently What You’ll Do Answering phone calls from clients Responding to emails and Jira tickets Verifying and monitoring trading and clearing systems Investigating issues using internal and external tools Liaising with other Market Operations team members and other internal/external groups to resolve issues Ad-hoc project work as required Benefits At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. Work From Home Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Unlimited Paid Time Off Generous Paid Family Leave Short Term & Long-Term Disability Training & Development Wellness Resources Pay Range: $95,000 to $120,000 *Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Sentry is looking for an Engineering Manager to lead our Growth team (internally called "Value Discovery") and help expand our product-led business by helping customers discover and get the most out of our platform. At Sentry, we do growth with an explicit bias for customer value. Our experiments are rooted in strong product sense and empathy for developers, not conversion pressure. We never surprise developers with new charges or push features they don't need. In a binary tradeoff between doing good by the customer or good by the business, the customer always wins. You'll collaborate closely with several areas of the business including Product, BizOps, Data, Design, and GTM to identify the moments in a developer's workflow where Sentry can deliver more value, make that value easier to find, and support that your approach works with data. IN THIS ROLE YOU WILL You'll lead a team of engineers, set its priorities, and be accountable for the metrics it moves. This is a new role, and the roadmap is yours to define and execute in partnership with design and data teams. - Lead work across Sentry's self-serve funnel — signup and onboarding, first-run activation moments in-product, trial and upgrade paths, and pricing and billing surfaces in partnership with the Billing team — largely in our Python/Django and TypeScript/React codebase - Evolve our experimentation foundations, in close partnership with our Data team — flagging, instrumentation, and readouts are real but far from finished - Run a fast, disciplined experimentation loop where hypotheses are argued before they're built - Hold conversion and activation alongside churn, support volume, and 90-day retention, and report all of them — including the experiments that come back flat - Grow the engineers on your team, including the underrated skill of doing excellent work on something that might be deleted next week YOU’LL LOVE THIS JOB IF YOU - Believe Growth done well is a form of customer service, not a conversion engine - Would rather ship one well-argued hypothesis than five cheap tests, and can tell the difference before the results come in - Love digging into data to find insights but form your best hypotheses from empathizing with customers - Enjoy the challenge of understanding developer workflows deeply enough to know where and when a change creates value - Want to build the measurement foundation rather than inherit one, and have opinions about what a team should/shouldn't bother instrumenting - Are comfortable being the person who says the result doesn't hold up QUALIFICATIONS - 3+ years managing engineers, including time owning a metric-driven team, on top of a strong engineering background - Technically credible with senior engineers — our EMs engage substantively in architecture and technical decisions, and every EM passes a technical assessment at a senior IC bar - Strong product sense — you identify where a change will create the most value, not just where a metric can be moved - Experience helping users get the most out of a complex product - Working fluency with experimentation frameworks, feature flags, A/B testing, and analytics instrumentation - Able to talk to users credibly about their workflows, tooling, and pain points, with genuine opinions about the developer tools you've used - Bonus: you've worked on growth at a developer tools company, built experimentation infrastructure from a low starting point, or run experiments at volumes where significance wasn't guaranteed The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $220,000 to $450,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is building its UK partnerships ecosystem, and we're looking for a Channel Partner Manager who can turn relationships across a myriad of industries into meaningful customer opportunities. This is a generalist role for someone who can see where a partnership makes sense, move quickly, and build momentum across a varied partner portfolio. You'll identify how and where Ramp can create value for a prospective partner's customer base, then carry the relationship through to qualified introductions and customer adoption. You'll learn what uniquely motivates each partner and turn early success into a repeatable flywheel of referrals. Some relationships will need to be built from the ground up; others will need sharper activation and follow-through. The mix will evolve, so you should be comfortable moving between different partner models while staying focused on commercial outcomes. You'll work closely with Ramp's UK Sales team and colleagues in Partnerships, Marketing, Events, Product, and Engineering to connect the right partners and customers and make each introduction count. WHAT YOU'LL DO - Build and manage a varied portfolio of UK partners, adapting your approach to each relationship and industry. - Identify how Ramp can create value for a prospective partner's customer base, then prioritize relationships with the clearest path to fast execution. - Understand what matters to each partner and shape a referral motion that gives them a compelling reason to keep bringing relevant customers to Ramp. - Create repeatable sources of qualified introductions through partner enablement, account mapping, joint campaigns, events, and warm networks. - Use business communities, hospitality, and executive events when they can create relevant introductions and measurable commercial value. - Coordinate partner introductions and follow-up with Ramp's Sales team so opportunities have a clear owner and a strong customer experience. - Track partner activity from introduction through qualified opportunity and customer adoption; use the data to refine each motion and focus time on what works. - Run regular partner reviews, keep commitments moving across teams, and represent Ramp credibly with partner executives and prospective customers. WHAT YOU NEED - 5+ years of experience, including 3+ years in partnerships, business development, partner sales, account management, or commercial strategy. - A record of building trusted senior relationships and delivering measurable commercial results through partners. - The ability to learn different partner business models quickly, understand their customers, and spot where Ramp can create value. - Strong commercial judgement in prioritizing prospects, shaping warm introductions, and managing opportunities with sales teams. - Experience executing partner go-to-market activity, such as enablement, account mapping, campaigns, events, or co-sell programs. - Comfort using performance data to assess partner activity, report results, and adjust course. - Excellent written, verbal, and listening skills, with the ability to work across partner organizations and internal teams. - A hands-on, organized working style that keeps multiple relationships and commitments moving at once. - UK-based, with flexibility to travel across the UK and attend occasional evening or weekend partner events. NICE TO HAVES - A background in strategy consulting or investment banking. - Experience creating B2B pipeline through partner networks, executive events, hospitality, or account-based campaigns. - Familiarity with UK small and medium-sized businesses and the finance leaders who buy and use Ramp's products. - Experience building a new partner motion in a growing market or adapting a successful approach to a new partner category. WHAT SUCCESS LOOKS LIKE - Ramp has a prioritized UK partner portfolio with a clear customer opportunity and path to activation for each active relationship. - Partners and Ramp teams know who owns each introduction, opportunity, and next step. - Partner activity produces a consistent flow of relevant introductions, qualified opportunities, and customers. - Partners continue to bring relevant referrals because the relationship creates value for their customers and for their own business. - The strongest partner motions are repeatable, and the team has evidence to decide where to invest next. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is building it's UK business from the ground up. We are looking for a Director of Partnerships to be the senior commercial owner of Ramp’s partner ecosystem in the UK: creating the relationships, market presence, and repeatable routes to revenue that help make Ramp a category-defining company in the region. Reporting to the VP of Channel Sales, you will operate as a founder for Partnerships in London. You will build a focused partner strategy, develop executive-level relationships, and turn the right relationships into durable commercial outcomes. You will work closely with the UK go-to-market team and cross-functional leaders across Sales, Product, Marketing, and Customer Success to make partnerships a meaningful driver of market entry and long-term growth. This is not a role for someone looking to inherit a mature playbook. The right person is entrepreneurial, commercially sharp, and comfortable creating clarity where there is none. They can move from a first meeting with a senior executive to a clear point of view, an internal plan, and disciplined follow-through. What You'll Do - Own and execute Ramp’s UK partnerships strategy, identifying the partner categories and individual relationships that can accelerate awareness, pipeline, customer value, and long-term market position - Build and maintain senior relationships across the UK ecosystem, including accounting, private equity and venture capital firms, professional-services and consulting firms, financial institutions, technology partners, and other high-leverage channels - Work alongside the UK Channel Partner Managers, aligning the broader ecosystem strategy with Ramp’s dedicated motions and creating leverage across shared relationships - Develop a focused partnership plan for priority relationships: articulate the joint value proposition, define the commercial path, and create mutual accountability for progress - Generate measurable commercial impact by sourcing and influencing pipeline, creating warm paths to target customers, and supporting strategic deals through partner relationships - Represent Ramp with credibility at executive meetings, industry events, and partner forums, building the company’s reputation as a serious, long-term UK partner - Serve as the internal voice of the UK partner market, translating relationship intelligence, customer needs, and market dynamics into actionable input for Sales, Product, Marketing, and leadership - Build the operating cadence for the function, including account plans, partnership scorecards, executive briefs, pipeline visibility, and clear follow-through across internal and external stakeholders - Help shape Ramp’s broader UK and European go-to-market strategy as the market, team, and partnership portfolio grow What You Need - 10+ years of experience in sales, partnerships, business development, alliances, or go-to-market leadership, with a demonstrated record of building senior relationships and driving commercial outcomes - A proven track record of owning revenue, quota, influenced pipeline, or similarly concrete commercial goals in a complex B2B environment - Executive presence and sound judgment: you can earn credibility with senior partner leaders and represent Ramp confidently in consequential conversations - A builder mindset. You have launched a territory, vertical, business line, or partner motion, and know how to create a plan and operating rhythm from a blank page - The ability to turn broad relationships into specific opportunities, navigate multiple stakeholders, and maintain momentum through long sales and partnership cycles - Strong strategic and analytical thinking, with the ability to decide where Ramp should invest and make a clear, data-informed case to senior leadership - Excellent written and verbal communication skills, including the ability to build a compelling partnership narrative and align cross-functional teams around it - AI fluency as a daily habit. Ramp is a builder culture: if you do not instinctively reach for AI before doing things manually, this role will be a hard adjustment - Ability to work five days per week from Ramp’s London office, with willingness to travel across the UK and continental Europe as needed Nice to Haves - Experience selling or partnering into private equity, financial services, consulting, enterprise technology, or high-growth software companies - Experience in fintech, financial software, payments, spend management, or the office of the CFO technology ecosystem - An established UK network of senior commercial, investment, operating, or technology leaders - Experience building a new market or international go-to-market motion - Fluency in an additional European language Why Ramp - Own one of Ramp’s most important external-facing growth mandates as we build the UK business - Work directly with senior leaders across Channel, Sales, Product, and Marketing, with the autonomy to shape the market strategy and the accountability to deliver commercial outcomes - Build at the intersection of fintech, AI, and enterprise software at a company redefining how businesses manage spend BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp's Accounting Channel is a key growth driver for the company, and we're looking for a founding Channel Partner Manager to help build our UK accounting-partner motion from the ground up. As an early member of the team in London, you'll have the opportunity to shape how Ramp partners with accounting and advisory firms across the region; building the relationships, go-to-market strategy, and repeatable motions that fuel long-term growth. This role is for someone who thrives in ambiguity, moves quickly, and takes ownership without being handed a playbook. You'll acquire and grow relationships with accounting and advisory partners, enable their teams, and generate revenue through client referrals. You'll also help us adapt Ramp's partner strategy to the commercial and cultural nuances of the UK markets. WHAT YOU'LL DO - Source, qualify, and conduct deep discovery with net-new accounting and advisory partners across the UK - Sign partners and build comprehensive go-to-market plans that create a scalable referral motion - Drive revenue for Ramp by generating and converting client referrals from accounting firms - Build relationships with multiple stakeholders within partner firms, from firm leadership to client-facing teams - Educate partners on Ramp's offering and clearly articulate the value we deliver to both their firms and their clients - Enable and onboard partner team members so they can confidently identify, position, and refer Ramp - Hold monthly and quarterly business reviews with key partners; use performance data and feedback to identify new growth opportunities - Adapt your approach to the cultural, commercial, and regulatory nuances of the UK accounting landscape - Work cross-functionally with marketing, growth, direct sales, and product and engineering to develop co-marketing opportunities, onboard referred clients, and inform the product roadmap - Become an expert in Ramp's product, features, and workflows - Build new (and improve existing) workflows, sales motions, and partner programs that contribute to the team's continued success - Own partner activity, pipeline, forecasts, and revenue targets with disciplined follow-through and CRM hygiene WHAT YOU NEED - AI fluency as a daily habit. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment - 4+ years of experience in partner sales, business development, partnership management, full-cycle sales, or channel partnerships - Strong discovery skills and a consultative approach to uncovering partner pain points and growth opportunities - A track record of consistently meeting or exceeding revenue targets and quotas - An entrepreneurial mindset and the ability to operate with high autonomy in a fast-paced, evolving environment - A strong bias for action, with a dedication to tracking performance and improving efficiency every day - Excellent written and verbal communication skills, including strong listening and stakeholder-management skills - Proven ability to build relationships with senior and day-to-day stakeholders, both externally and across the company - Ability to work five days per week from our London office, with willingness to travel across the UK NICE TO HAVES - Experience partnering with accounting firms in a consulting, sales, or partnerships capacity - Knowledge of the UK accounting and advisory ecosystem - Background or proficiency in accounting - Experience launching a new territory, vertical, or partner program - Experience in a direct sales closing role - Fluency in additional European languages - Prior CRM experience, preferably Salesforce - Fintech or financial-services sales experience BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Ireland About the Job: As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task. Responsibilities: Order & Opportunity Review Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields. Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle. Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors. Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle. Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors. Provisioning & Deal Documentation Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement. Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing. Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders. Systems & CPQ Administration Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date. Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing. Contribute to continuous improvement of order-to-cash tools, workflows, and controls. Revenue Recognition & Compliance Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations. Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready. Help maintain internal controls around deal review, approval, and order processing. Cross-Functional Partnership Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently. Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements. Report on order accuracy, cycle times, and recurring issues, and recommend process improvements. Qualifications: Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience. 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment. Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts. Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close. Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams. Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus. Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment. Nice to Have Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows. Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM). Prior experience contributing to systems testing, UAT, or process documentation for order management tools. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Bucharest, Romania Workplace: hybrid Driving Revenue Growth & Strategic Client Expansion As a Client Partner, you will play a key role in driving commercial growth and expanding Aleph’s footprint in Romania, directly contributing to revenue generation, portfolio expansion, and long-term strategic client partnerships. This is a revenue-driven, commercially focused role responsible for owning a book of business, identifying new growth opportunities, and positioning Aleph as a strategic partner within the digital advertising ecosystem. About Aleph Aleph is a global leader in digital advertising and fintech, operating across 130+ high-growth markets. We provide the bridge between 55+ of the world’s leading digital platforms and local businesses, combining global scale with deep local execution. With 90+ offices worldwide, we empower our sales teams to drive growth through exclusive partnerships and localized expertise. ✨ Why Build Your Career at Aleph At Aleph, your work has real impact. You’ll join a fast-growing, innovative, and collaborative team that encourages initiative, creativity, and ownership. Here’s what makes Aleph unique: 🌍 Global exposure – collaborate with colleagues and clients across multiple countries. 💡 Creative culture – bring bold ideas, test new approaches, and shape strategies. 📈 Career growth – move across teams, take on new responsibilities, and expand your expertise. 🏢 Flexible work culture – we offer flexibility to balance focus and collaboration. 🎁 Well-being & growth – enjoy a benefits package designed to support your personal development and overall quality of life 🎯 What You’ll Do: Revenue Growth & Portfolio Expansion Sell digital Advertising solutions to both new and existing advertisers Proactively generate new leads, build a robust sales pipeline, and maintain accurate CRM records of all sales activities Consistently achieve sales targets while delivering a high-quality customer sales experience. Accurately forecast weekly, monthly, and annual revenue performance. Strategic Client Leadership Build and maintain a strong network of contacts across key verticals through industry events, outreach, and market engagement. Engage regularly with new and existing clients to understand campaign objectives, KPIs, and future marketing plans. Recommend tailored solutions from the product portfolio to help clients achieve their business and marketing goals. Lead onboarding processes for new clients, including guiding them through legal and compliance requirements. Market & Cross-Functional Impact Stay up to date with market trends and competitor activity to identify new business opportunities Introduce Aleph to new prospects and expand presence across target industries Collaborate closely with Client Solutions Managers (Account Managers) to ensure smooth campaign launches and execution Provide timely, actionable feedback to clients to optimize performance and strengthen relationships 🛠 What You Bring : 3+ years of Digital advertising experience, either in Business development, Account management or Ad Sales experience Comprehension of the local advertising ecosystem, including a comprehensive understanding of key players and stakeholders within the industry Strong commercial skills (responsible for direct revenue) Direct experience in paid search advertising, performance advertising and e-commerce You can work independently and set your own workflows to achieve sales targets You're fluent in Romanian and English. 🎯 How Success Looks As a Client Partner at Aleph, success means driving real business results for clients while making a measurable impact on the team and the company. You’ll know you’re thriving when: Clients trust you as a strategic partner, seeing tangible growth and measurable improvements in their campaigns and overall performance. You consistently hit or exceed your individual revenue and performance targets while contributing to the team’s collective goals. You identify opportunities for expansion, optimizing strategies and processes to deliver smarter, more efficient campaigns. You actively bring in new clients and business opportunities, closing deals that fuel both client growth and Aleph’s market expansion You actively collaborate, share knowledge, and bring innovative ideas that improve outcomes for clients and the team alike. 🚀 Ready to Make an Impact? If you’re excited to grow client relationships, drive business results, and shape the future of digital advertising, Aleph is the place to make it happen. Apply today and become part of a team that’s transforming client success locally and globally.  In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is RON 114,240. In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.   #ALEPH

Location: Vienna, Austria Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Ever wondered what it's actually like to build a career at a company millions of developers rely on? Software Engineers at Sentry write real code on real projects that ship to production. No busywork, no "prove yourself first" purgatory. Just you, a team that actually trusts you, and a codebase used by millions of developers every day, including the ones building the AI tools everyone's talking about. You'll land on either an SDK https://docs.sentry.io/?original_referrer=https%3A%2F%2Fsentry.io%2Fcareers%2F%3Fteam%3DEngineering%2B team or Ingest — and either way, you're in the critical path, not on the sidelines. SDKs are where past interns have shipped async support for our Python SDK https://blog.sentry.io/meet-sentrys-2025-summer-interns/#simon-1-16 and a faster AWS Lambda extension https://blog.sentry.io/meet-sentrys-2025-summer-interns/#martin-1-17 — real code running inside frameworks developers use every day. Ingest is the backbone: you'll get hands-on with the pipelines (including our open-source Relay https://github.com/getsentry/relay and Symbolicator https://github.com/getsentry/symbolicator) that process millions of events every minute. New grad hires are rad hires. Our onboarding is built to set you up for long-term success from day one — comprehensive training, dedicated mentorship, social events, and a built-in community of peers who started right alongside you. (There are also snacks. The good kind.) Many of our new grads started out as interns here first — read the stories https://blog.sentry.io/life-at-sentry/ from Sentaurs who liked it enough to come back full-time. IN THIS ROLE YOU WILL - Be matched with one of our SDKs https://sentry.io/platforms/, Product or Ingest teams, based on your interests and experience - Design, develop, and ship features and systems that drive real value to customers - Own projects end-to-end, from design through production - Receive ongoing feedback, coaching, and mentorship from your manager and teammates YOU'LL LOVE THIS JOB IF YOU - Want to be treated like an engineer from day one - Care about how software actually works - Are excited about where AI is taking software development and want to build in the middle of it - Want mentorship that's real, not scheduled - Like shipping things and seeing them used at scale QUALIFICATIONS - Recently completed or completing an undergraduate or graduate program in Computer Science or a related field - At least one previous internship or equivalent hands-on experience - Solid grasp of algorithms and data structures fundamentals - Comfortable using GitHub: branching, pull requests, code review, the works - Proficient in Python, JavaScript, or a similar dynamic language, picked up through internships, personal projects, or coursework - Can pick up a new language or framework quickly and run with it - Experience collaborating on an engineering project with a team (class, open source, work, it counts) - Available to start in 2027 and able to relocate to Vienna, Austria (we'll help get you there and cover housing) - Please note the following: - Visa sponsorship is considered on a case-by-case basis - This is a full-time position We are obliged by law to quote the minimum wage of EUR 43.456,-- gross per year for this position, in accordance with the respective collective agreement (IT-KV). The base salary (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is EUR €80,000.00. A successful candidate will be eligible to participate in Sentry’s employee benefit and perks programs applicable to the candidate’s position (including medical, dental and vision insurance coverage as well as temporary relocation support). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: Vienna, Austria Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Ever wondered what it's actually like to intern at a company millions of developers rely on? Software Engineering Interns at Sentry write real code on real projects that ship to production. No fetch-the-coffee. Just you, a team that actually trusts you, and a codebase used by millions of developers every day, including the ones building the AI tools everyone's talking about. You'll land on either an SDK https://docs.sentry.io/?original_referrer=https%3A%2F%2Fsentry.io%2Fcareers%2F%3Fteam%3DEngineering%2B team or Ingest — and either way, you're in the critical path, not on the sidelines. SDKs are where past interns have shipped async support for our Python SDK https://blog.sentry.io/meet-sentrys-2025-summer-interns/#simon-1-16 and a faster AWS Lambda extension https://blog.sentry.io/meet-sentrys-2025-summer-interns/#martin-1-17 — real code running inside frameworks developers use every day. Ingest is the backbone: you'll get hands-on with the pipelines (including our open-source Relay https://github.com/getsentry/relay and Symbolicator https://github.com/getsentry/symbolicator) that process millions of events every minute. This is a 12+ week hybrid technical internship https://sentry.io/careers/internships-and-early-careers/ that treats you like a full-time Sentry engineer — not just "an intern." You'll be paired with a manager and a dedicated team mentor, get access to social events, and wrap up the program with a final presentation to the Sentry team. Don't just take our word for it — hear it from the people who lived it. Our intern blog https://blog.sentry.io/life-at-sentry/ is full of stories from past Sentaurs about the features they shipped and the teams they joined, and more than a few of them liked it enough to come back as full-time new grads.   IN THIS ROLE YOU WILL - Be matched with one of our SDKs https://sentry.io/platforms/, Product or Ingest teams, based on your interests and experience - Design, develop, and ship a programming solution that drives real values to customers - Receive meaningful feedback, coaching, and mentorship from your manager and teammates   YOU’LL LOVE THIS JOB IF YOU - Want to be treated like an engineer, not "an intern" - Care about how software actually works - Are excited about where AI is taking software development and want to build in the middle of it - Want mentorship that's real, not scheduled - Like shipping things and seeing them used   QUALIFICATIONS - Currently enrolled in an undergraduate or graduate program in Computer Science or a related field - At least one previous internship or equivalent hands-on experience - Experience collaborating on an engineering project with a team (class, open source, work, it counts) - Solid grasp of algorithms and data structures fundamentals - Proficient in Python, JavaScript, or a similar dynamic language, picked up through internships, personal projects, or coursework - Can pick up a new language or framework quickly and run with it - Comfortable using GitHub: branching, pull requests, code review, the works - Available to start summer 2027 and able to relocate to Vienna (Austria) for the duration of the internship (we'll help get you there and cover housing)   We are obliged by law to quote the minimum wage of EUR 43.456,-- gross per year for this position, in accordance with the respective collective agreement (IT-KV). The base salary (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is EUR €3,285.00 per month. A successful candidate will be eligible to participate in Sentry’s employee benefit and perks programs applicable to the candidate’s position (including medical, dental and vision insurance coverage as well as temporary relocation support). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are - Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives - Action-oriented, analytical, and collaborative in approach to customer success and issue resolution - Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle - Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations - Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions - Proven track record of driving product adoption and supporting long-term customer growth What you will do - Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning - Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion - Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives - Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption - Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights - Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers - Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves - 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles - Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level - Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively - Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience - Proficiency with CRM and case management tools such as Salesforce and Jira - Technical proficiency related to internet technologies, networking, and email security products - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

Location: London ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: As our People Operations Generalist for the UK, you’ll own day-to-day People Operations for our growing UK team. Reporting to our People Lead, Europe, you’ll be the go-to person for UK employees and managers, with ownership across the employee lifecycle, from onboarding and payroll coordination to employee changes and offboarding. You’ll bring strong UK People Operations expertise, help build scalable processes, and partner with the broader People team on global programs. You’ll also help run the day-to-day London office and work closely with Recruiting on the final stages of the UK candidate experience, including onsite interview coordination and candidate support. Things move fast at Modal, and priorities change as we grow. We’re looking for someone flexible and hands-on who’s happy to jump in, figure things out, and take on whatever needs doing across your area. WHAT YOU’LL WORK ON: - Own day-to-day People Operations for our UK employees, including onboarding, employee changes, leave, documentation, and offboarding - Act as the first point of contact for UK employees and managers, escalating more complex matters as needed - Partner with payroll, benefits, pension, and other external providers to ensure smooth UK administration - Keep employee data, documentation, and People processes accurate, compliant, and up to date - Build and improve UK People processes, policies, and self-service resources as we scale - Execute global People programs locally, ensuring they work effectively for our UK team - Own day-to-day office operations in London, collaborating with internal partners (like the Workplace team!) and third-party vendors - Coordinate onsite interviews and the final stages of the candidate experience for UK hires - Plan and support local employee events and initiatives YOU MAY BE A FIT IF: - You have 5+ years of People Operations or HR experience, ideally at multiple fast-growing companies at a similar stage of growth - You have strong knowledge of UK People Operations and employment practices, including payroll, benefits, pensions, and employee lifecycle processes - You’re comfortable working independently and taking ownership, with the judgment to know when to escalate or bring in additional expertise - You’re highly organized and detail-oriented, comfortably managing multiple priorities in a fast-moving environment - You have strong written and verbal communication skills and a high level of discretion when handling sensitive employee matters - You take a hands-on, flexible approach: you’re comfortable figuring things out, building processes from scratch, and jumping into whatever needs doing - You’re based in London and comfortable working from the office five days a week (life happens, of course!) NICE-TO-HAVE: - Experience with office operations, workplace, or recruiting coordination

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of Account Executives (AEs) who will be hunting, pitching, and closing new business for Ramp. You will be responsible for 1:1 coaching, mentoring, and strategy development, working closely with leaders across Sales, Marketing, Product, and the executive team to drive positive outcomes for this segment. As a key member of the sales leadership team, you will have the opportunity to help build and refine Ramp’s sales development motion. WHAT YOU'LL DO - Manage, develop and execute career development and leadership plan for a group of Account Executives and provide daily 1:1 mentoring and coaching - Set and maintain a high-performing culture and morale by overseeing the daily activities and quota performance management of individual AEs to ensure key performance metrics are met - Hire and train new AEs on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays) - Strategize with sales and marketing counterparts on pipeline and prospecting initiatives to meet company objectives - Build dashboards and report on customer and team performance and forecast to senior leadership - Improve team output and efficiency over time by optimizing systems and processes - Build and execute on pipeline with new clients and partners to run the end-to-end sales process - Establish a library of playbook resources for the AE team - Partner with Ops to create and polish existing metrics that evaluate the individual and team’s performance - Represent the AE team cross-functionally with leaders of other departments WHAT YOU’LL NEED - Minimum 5 years of quota carrying sales experience as an individual contributor - Minimum 3 years of experience building and leading successful, high-performing sales teams - Demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies, and history of consistently performing above quota in an outbound sales environment - Passion and excitement for hiring, with a thoughtful approach to team planning and development - Experience working cross-functionally to build successful top of the funnel activities to drive more pipeline; Strong collaboration and influencing skills demonstrated through excellent communication and presentation skills - Ability to articulate contractual, technical, and financial value points to customers, including executive leaders - Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) and familiarity with email and call automation platforms - Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency NICE TO HAVES - Experience with financial services sales in a full-cycle sales role - Financial services or Fintech experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Home based - EMEA; Office Based - London, UK We are hiring a Global Payroll Manager , ideally a candidate who thrives on building scalable systems, automating manual processes, and creating operational excellence in a high growth technology environment. We are looking for a leader who combines deep payroll expertise with a systems oriented mindset. You should be passionate about process improvement, automation, and leveraging technology to increase accuracy, efficiency, transparency, and employee satisfaction. Experience supporting a remote, international workforce is highly valued, as is a genuine interest in the software and technology industry. This is a management position which requires confidence in setting direction, driving excellence, managing priorities, developing team members, and communicating effectively with stakeholders across the business. As we continue to grow globally, you will play a key role in scaling our payroll infrastructure and raising the standard for operational excellence. This role will report to the Global Financial Controller. Location: This role is home-based in EMEA time zones, with the option to be based in our London office. The role entails Collaborate with HR, Accounting, Accounts Payable, Treasury, Financial Planning & Analysis, and external payroll providers to support payroll operations and compliance Manage end-to-end payroll operations across different countries, ensuring accurate and timely payroll processing Review, validate, and approve payrolls prior to final processing Establish and maintain strong payroll controls to ensure data accuracy, compliance, and operational efficiency Perform payroll and salary cost analyses, investigating and explaining variances Ensure compliance with all applicable payroll tax, statutory, reporting, and employment-related requirements across jurisdictions Serve as the primary point of contact for payroll-related audits, coordinating responses to internal and external audit requests Monitor legislative and regulatory changes that may impact payroll processes, controls, or compliance obligations Drive continuous improvement initiatives to enhance payroll accuracy, scalability, and the employee experience Continue to develop, document, and maintain payroll policies, procedures, and internal controls Maintain strong relationships with payroll vendors and service providers, ensuring service levels and deliverables are met Incorporate industry best practices, emerging technology, including AI, to improve reporting quality, efficiency, and accuracy Lead, mentor and coach a team of global payroll professionals Ensure compliance with internal policies and regulatory requirements while identifying and managing compliance risks. What we are looking for in you An exceptional academic track record from both high school and university An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path Significant payroll experience supporting multi-country and/or global payroll operations Strong knowledge of payroll compliance, taxation, and internal controls Experience managing payroll audits and regulatory requirements Proficiency with payroll systems, HRIS platforms, and spreadsheet-based analysis Strong analytical, problem-solving, and reconciliation skills Leadership and commitment to skills development and mentorship The work ethic and confidence to shine alongside motivated colleagues A track record of going above-and-beyond expectations Professional written and spoken English with excellent presentation skills Excellent interpersonal skills, curiosity, flexibility, and accountability Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization Thoughtfulness and self-motivation Result-oriented, with a personal drive to meet commitments Ability to travel internationally twice a year for company events up to two weeks long In addition we expect that you will match our values, by being: Precise, taking care to deliver correctness and clarity Reliable, delivering high quality work that builds trust and confidence Accessible, collaborating to build products and systems that are usable Adroit, blending enthusiasm, knowledge, adaptability, style and character Nice-to-have skills Experience implementing or optimizing payroll platforms and HRIS systems Payroll management experience in publicly traded or pre-IPO companies A passion for technology and a desire to work with motivated colleagues Experience supporting rapid expansion, including new country payroll launches A passion for technology and a desire to work with motivated colleagues MBA or other relevant business degree What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Bi-annual compensation review Company recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing. Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Location: Remote About us OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research. Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap. We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle. Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information. The IT & Security Team The Information Security function operates independently under our Legal team and owns everything that keeps the OpenZeppelin organization secure. That means managing our Security, Privacy & IT Program end-to-end: our SOC 2 and ISO 27001 posture, vendor and privacy risk, incident response, our bug bounty programs, and the identity, endpoint, and access systems the whole company depends on. It is also the team our customers meet during security diligence. As our enterprise relationships deepen, increasingly with banks and other regulated institutions, our own program must be as credible as the security we deliver to customers. Today that program is established and audit-ready. The next chapter is turning it into an enterprise-grade security function that stands up to the scrutiny of the most demanding enterprise customers, partners, and regulators, while safely accelerating our adoption of AI across the company. What you'll be doing You will own the strategy, design, and continuous maturation of OpenZeppelin's Information Security Program, and be accountable for managing the team executing it. You can issue-spot security and privacy risks before they materialize, explain the principles behind security and compliance controls to auditors and enterprise security teams, and calibrate our security program proportionate to risk. IT and infrastructure: Oversee identity and access management, provisioning and onboarding/offboarding, end-user security (MDM, endpoint protection, security training), physical security, disaster recovery, business continuity, and data backup, using automation and AI-powered workflows to make IT and security operations scale faster than headcount. Strategy, governance and budget: Set the strategic direction, multi-year roadmap, and risk posture of the Information Security Program; deliver on department OKRs; and own the IT and technology budget, with ultimate responsibility for technology procurement. AI security and governance: Own the secure adoption of AI across the company: evolve our AI governance framework, review and approve AI tools and agentic workflows, and secure our agentic infrastructure (identity, least-privilege tool and data access, secrets handling, monitoring, auditability). Manage frontier model providers as critical vendors, covering security and data-handling diligence, retention and training-use commitments, DPAs and subprocessor flow-downs. Meet emerging obligations such as the EU AI Act, so we can make transparent, defensible commitments to enterprise customers about how our products and internal AI usage handle their data. Compliance, audit and enterprise trust: Own our audit, certification, and attestation strategy and execution (penetration testing, SOC 2 Type 2, ISO/IEC 27001, successor frameworks) alongside internal security audits; run a third-party and vendor risk management program; and serve as the external face of our security program with customer security teams, regulated financial institutions, and auditors. Privacy and data governance: Maintain a comprehensive data map of how data flows into, through, and out of the organization, including flows to model providers and through agentic workflows, with data classification, records of processing, and a vendor/subprocessor inventory. Own privacy compliance in partnership with Legal: GDPR, CCPA/CPRA, DPAs and contractual security commitments, and privacy-by-design reviews of new products and features. Security operations and incident response: Own the incident response program end-to-end, including playbooks, tabletop exercises, post-incident reviews, and breach-notification obligations in partnership with Legal. Manage our bug bounty programs, and partner with development teams to embed security best practices in the SDLC and our software offerings. You have 10+ years of Security and IT experience, including 3+ years leading a IT Security and GRC function (not solely IT operations) in a high-growth tech company, with demonstrated ownership of strategy, not just execution. A demonstrated trajectory toward CISO: you have owned a security program end-to-end, presented to executives or boards, and can articulate the "why" behind every control you have implemented. Experience securing or governing AI/LLM-enabled products or enterprise AI adoption including agentic systems and third-party model-provider risk, with an ability to apply privacy and data-protection laws and practices (e.g., GDPR, CCPA/CPRA) in the AI context. Nice to have 5+ years working in blockchain or a FinTech with an enterprise client base (e.g., financial services), including navigating rigorous third-party security diligence. Logistics: Our interview process takes place on Google Meet or Zoom and tends to consist of the following stages: Recruiter Call (30 minutes) Hiring Manager Call (30 minutes) Team Interview (30 minutes) Leadership Interview (30 minutes) Paid work test (up to 20 hours of paid work) Reference checks Benefits Meet your teammates at company gatherings around the world 😎 Enjoy the flexibility of fully remote work 🌎 Take the time you need with flexible time off 🏝 Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙 Build your ideal home office with up to $500 in equipment support 🪑 Stay covered with medical insurance 🏥 Keep growing with learning and development opportunities 🧠 Get a monthly stipend for your preferred co-working space 💻 At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us! Use of AI as part of the recruiting process As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice . If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

Location: United States; Canada Workplace: Remote As a Senior Software Engineer at Coder, you’ll build and evolve the systems behind our agentic development experience. You’ll work across the agent harness, integrations, and workflows that connect agents with real development environments. You’ll stay hands-on, solve complex technical problems, and work closely with Product, Design, and other engineers to ship reliable agentic experiences.   What you’ll do here - Design and build production systems in Go, with work across React and TypeScript where needed. - Improve agent execution, tool use, context management, streaming, and long-running workflows. - Extend our provider-agnostic architecture as models and capabilities change. - Build reliable integrations between agents, workspaces, tools, and developer infrastructure. - Own projects from implementation through rollout and iteration. - Contribute to design reviews, code reviews, and technical discussions. - Partner with Product and Design to turn agent capabilities into useful developer experiences. - Improve the reliability, performance, and operability of agentic systems.   What we’re looking for - Strong experience building and operating production software systems. - Hands-on experience with Go. - Experience with React and TypeScript. - Experience building systems around LLMs or agentic workflows. - Familiarity with model APIs, tool calling, context management, or agent loops. - Good understanding of distributed systems and production reliability. - Working knowledge of AWS. - Strong problem-solving skills and comfort working through technical ambiguity. - Someone who contributes beyond their own code through reviews, collaboration, and knowledge sharing.   Bonus tacos if you have - Experience building coding agents, developer tools, or cloud development environments. - Experience with MCP, agent tools, or multi-agent systems. - Experience with remote execution, sandboxing, or isolated compute. - Experience building integrations across multiple model providers. - Experience with AWS, Kubernetes, Docker, or Linux. - Open-source contributions or experience working directly with customers.   Our tech stack - Backend: Go, Postgres - Frontend: TypeScript, React - Infrastructure: AWS, Kubernetes - Observability: Prometheus, Grafana - CI/CD: GitHub Actions   Coder’s agentic architecture is provider-agnostic. The foundation is built; this role helps extend it, improve it, and ship the next set of agentic capabilities. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Koast.ai is seeking a Head of Product to own the product end to end, starting as a 20 hours/week contract role with potential to grow into full-time. The product is an AI operating layer for teams managing Meta ads at volume, helping agencies and media buying teams launch ads faster, automate optimizations, and manage multiple accounts from one hub. The role involves discovery to identify real problems, writing clear specs for engineering, managing the product queue, using data to prioritize features, and overseeing delivery from specification to release. The candidate will make technical product decisions respecting the non-deterministic nature of AI-driven ad management. Responsibilities include running discovery sessions, surfacing technical risks, writing and grooming detailed tickets, partnering with engineering on feasibility and scope, owning success metrics, being the customer contact during onboarding, and communicating updates to CEO, customers, and engineers. Requirements: — 4+ years in product management on B2B SaaS with full lifecycle ownership — Hands-on familiarity with Meta Ads Manager and Marketing API; agency or performance marketing background preferred — Strong technical fluency including reading API responses and understanding data models and rate limits — Experience with attribution or analytics data (Hyros, Cometly, Triple Whale, Northbeam, or similar) is a plus — Experience writing specs for AI coding agents is a plus; willingness to learn required — Comfortable with Shortcut, PostHog, Intercom, Slack, and Notion or able to learn quickly — Availability 20 hours/week during US business hours with intent to go full-time Work style values mastery, pushing boundaries, embracing challenges, responsibility, dedication, and collaboration. The role offers early-stage impact as the first product seat, working on AI and ads at scale, growth potential with equity, and remote flexible work during US hours. To apply, candidates must record a Loom video covering specific points about their experience and email the link with their LinkedIn or resume to jobs@koast.ai with the subject "Scale with Koast". Applications without the video are not reviewed.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice