Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We’re seeking an experienced Director, Technical Revenue to join our Revenue Accounting team. In this role, you’ll lead complex ASC 606 assessments, develop clear and comprehensive technical revenue memos, and collaborate with cross-functional partners to determine the appropriate revenue treatment for new products, pricing models, and commercial arrangements.
You’ll play a meaningful role in shaping our revenue recognition policies and scaling our quote-to-cash systems as the business continues to grow.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Own and evolve ASC 606 revenue policies for SaaS and consumption-based models, including credits, usage-based pricing, variable consideration, and contract modifications
Lead technical accounting research and author clear, decision-ready memos, policies, and playbooks (e.g., SSP frameworks, non-standard deal guidance)
Review complex enterprise and strategic contracts, advising Sales, Deal Desk, and Legal on structure, risk, and revenue implications
Define revenue recognition approaches for new products and offerings, including performance obligations, SSP, principal vs. agent considerations, and contract changes
Translate complex accounting guidance into practical recommendations and scalable processes for cross-functional partners
Partner with auditors to support revenue positions, including leading position papers, walkthroughs, and evidence strategies, while ensuring SOX-compliant controls
Build and develop a high-performing technical revenue team, coaching managers, and raising the bar on judgment, communication, and technical rigor
We'd love to hear from you if you have:
CPA certification with 12+ years of progressive accounting background, including deep expertise in technical revenue accounting under ASC 606
Strong command of US GAAP and SaaS revenue models, including multi-element arrangements, SSP, variable consideration, contract modifications, and usage-based pricing
Proven ability to evaluate complex contracts and determine appropriate revenue treatment across a range of scenarios
Track record of influencing and defending accounting positions with external auditors and senior stakeholders
Skilled at translating complex accounting concepts into clear, actionable guidance for non-accounting audiences
While not required, it’s an added plus if you also have:
Background in public accounting (e.g., Big 4) combined with in-house experience at a high-growth SaaS or technology company
Familiarity with consumption-based or usage-based revenue models at scale
Comfort operating in fast-paced environments with evolving products and business models
Experience leading managers and developing technical accounting talent
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$235,000
—
$317,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: South Africa; Bulgaria; Czechia; Poland; Georgia
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
If you're passionate about paid search marketing, data-driven campaign optimization, and scaling digital growth, this remote Google Ads Specialist role offers the opportunity to work with innovative companies and deliver measurable marketing results.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a Senior Google Ads Specialist with 5+ years of hands-on experience managing high-budget PPC campaigns. This is a high-impact remote marketing role where you will take ownership of Google Ads strategy, execution, and optimization across multiple client accounts.
You will be responsible for driving measurable growth through paid search, improving conversion performance, and scaling campaigns profitably.
Key Responsibilities
Plan, build, and manage Google Ads campaigns (Search, Display, YouTube, Performance Max)
Conduct in-depth keyword research, competitor analysis, and audience targeting
Optimize campaigns for performance metrics including CTR, CPC, CPA, ROAS, and conversion rates
Implement and manage conversion tracking (Google Tag Manager, GA4, tracking pixels)
Continuously test ad creatives, landing pages, and bidding strategies (A/B testing)
Analyze campaign performance and deliver actionable insights and reports
Manage and allocate advertising budgets effectively across campaigns
Collaborate with creative, content, and CRO teams to improve funnel performance
Stay updated on Google Ads updates, algorithm changes, and industry best practices
Requirements
5+ years of experience in Google Ads / PPC campaign management
Proven track record of managing high-performing campaigns with significant ad spend
Strong understanding of paid search strategies, bidding models, and funnel optimization
Hands-on experience with Google Analytics (GA4), Google Tag Manager, and conversion tracking setup
Experience working with eCommerce, SaaS, or lead generation campaigns
Strong analytical mindset with the ability to interpret data and make strategic decisions
Google Ads certifications are highly preferred
Excellent communication skills and ability to present performance insights clearly
Experience working remotely with international teams is a plus
Benefits
💻 Fully Remote: Work from anywhere with international teams
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Competitive Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: Poland; Mexico; Colombia; Romania; Brazil; United Kingdom
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We’re hiring a
VP of Automation Engineering
for a senior, hands-on leadership role at the intersection of
automation architecture, product engineering, and AI systems
.
This is not a traditional management-only role. You’ll be expected to operate as a technical leader who still ships code, designs systems, manages engineers, and partners directly with the founder on strategy. You’ll own and scale the automation infrastructure that powers delivery across multiple clients while also building internal and external products that turn operational know-how into software.
This role is ideal for someone with deep
n8n
,
JavaScript/TypeScript
,
Node.js
, and
Claude Code / LLM systems
experience who has previously built automation infrastructure in a fast-scaling startup, agency, or services environment.
Key Responsibilities
Automation Architecture & Infrastructure
Own the company’s end-to-end automation ecosystem, including workflow design, orchestration, monitoring, versioning, and scaling.
Build reliable, queue-based and event-driven automation systems that can support increasing client complexity without breaking under load.
Architect multi-client automation infrastructure that supports different workflows, channels, cadences, and configurations across shared systems.
Design and maintain integrations across tools such as
n8n, Clay, Airtable, Slack, HubSpot, EmailBison, HeyReach
, and other operational platforms.
Implement robust error handling, alerting, and self-healing workflows to improve reliability and reduce downtime.
Establish scalable standards for workflow documentation, deployment, credential management, and system governance.
Product Development
Build internal products that transform operating processes into repeatable software, including dashboards, reporting tools, signal engines, and AI-powered workflow systems.
Lead the full product engineering lifecycle from architecture and implementation through testing and deployment.
Develop client-facing tools and automation products that extend the company’s value beyond services.
Set best practices for code quality, documentation, CI/CD, review processes, and release management.
AI Systems & Intelligence Layer
Design and deploy production-grade AI systems using
Claude, OpenAI
, and other LLM infrastructure.
Build intelligent workflows for classification, generation, summarization, decision support, and operational automation.
Determine where AI adds leverage versus where deterministic systems are the better architectural choice.
Improve the quality and reliability of AI systems through prompt design, evaluation, validation layers, fallback logic, and cost-aware implementation.
Team Leadership & Technical Direction
Build, mentor, and manage a growing automation engineering team.
Set engineering priorities, run sprint planning and retrospectives, and establish a high-performance delivery culture.
Partner directly with the CEO/Founder as a senior technical counterpart on roadmap, systems design, and build-vs-buy decisions.
Help shape the long-term technical organization, with clear progression toward a CTO-level leadership path.
Requirements
Non-Negotiable
Deep production-level experience with
n8n
, including complex workflows, webhook architectures, credentials, execution logic, error handling, and workflow scalability.
Strong full-stack development skills in
JavaScript/TypeScript
, including
Node.js
backend systems and modern frontend development such as
React
or equivalent.
Experience managing engineering teams of
3+ people
while remaining actively hands-on in production code.
Proven experience building and maintaining
AI/LLM systems in production
, including model integration, prompt workflows, output validation, token/cost awareness, and fallback design.
Strong systems architecture capability with a track record of designing for scale, maintainability, observability, and resilience.
Strategic technical leadership experience with the ability to translate business priorities into technical systems and product decisions.
Strongly Preferred
Experience in an
agency, services, or multi-client delivery environment
with shared infrastructure and varied customer requirements.
Experience building products with real users, feedback loops, and iteration cycles—not just internal admin tools.
Daily working experience with
Claude or Claude Code
as part of the development workflow.
Familiarity with tools such as
Clay, Airtable, HubSpot, Slack APIs
, and email infrastructure.
Experience with cloud infrastructure such as
AWS, GCP
, or similar platforms, including deployment, monitoring, and cost management.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: Home Based - Americas
We are hiring a
regional sales manager
in North America to lead the direct sales team in the region. Apply here if you believe you possess outstanding revenue generating experience from the Technology industry.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
As we continue to grow we are looking to hire both Enterprise Sales and Alliances Sales representatives to drive revenue growth and meet our goals.
Our
Alliances Sales Directors
own a book of business helping to enable Canonical to work with its go to market partners, hardware vendors, software vendors, solutions integrators and distributors and channels. With a fast growing channel business, GSI/SI and Hardware partners, we need to enable, manage and grow business opportunities and drive market expansion alongside revenue growth.
Reporting to the Alliances leadership, you will be working with direct sales, marketing, product, customer success, finance, legal and support as you demonstrate thought leadership, practical skills, and apply your knowledge and experience to help us grow in this critical area.
Our
Enterprise Sales Executives
own the relationships with our direct customers and are responsible for maintaining and growing relationships that result in mutually beneficial engagements. They help craft solutions that enable our customers to be more efficient, solve more complex problems and walk the path with the customer to get the best possible results.
Reporting to Sales leadership, you will work across either a region or a vertical and you can bring your knowledge of previous customers with you. We are committed to giving customers the most knowledgeable and most competent partners in sales so that we can succeed together.
Location:
We have remote opportunities available globally.
These roles entail
Advancing a deep understanding of Linux and cloud software ecosystem, and open source selling models
Experience with negotiating contracts and commercial business terms
Building and expanding strategic relationships
Building and owning the strategy and the development of the sales engagements
Growing customers awareness of open source capabilities on Canonical Ubuntu
Delivering on targets, objectives and providing a voice of the partner and/or customer
Travelling both domestically and internationally to drive partnerships in person
Aligning and supporting internal Field teams to identify, support, grow and transact
Working closely with Marketing, Sales Engineering and Product Management to deliver on targets, objectives and provide a voice of the partner and/or customer
Leading executive interlocks between partners/customers and our own leadership team
What we are looking for in you
Track record of going above-and-beyond expectations to achieve revenue outstanding results in our technological field
Experience with Linux and opensource
Exceptional academic track record from both high school and university, regardless of seniority of current position
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Leadership and commitment to skills development and mentorship
Passion for technology evidenced by personal projects and initiatives
The work ethic and confidence to shine alongside motivated colleagues
Professional written and spoken English with excellent presentation skills
Excellent interpersonal skills, curiosity, flexibility, and accountability
Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
Thoughtfulness and self-motivation with results orientated mind set and a high level of personal drive to meet commitments
Ability to travel internationally twice a year for company events up to two weeks long and more regularly to meet clients and partners as required
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Program including Health and Wellness platform
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Hong Kong, Hong Kong SAR
Who we are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
The AI Engineering team is responsible for integrating different AI models with different business lines. You'll need to understand how these models function in diverse domains and develop efficient integration solutions. This team is building the company's crawler platform, supporting multiple areas such as Compliance, Trading, Financial Products, and Business Intelligence.
What You’ll Be Doing
Understand different AI models’ feature
Understand different business domains’ feature
Provide integration solutions for AI models into the business domain
Maintain systems’ high availability and high throughput
Improve technology best practices and code reviews for peers
Build and maintain various AI infrastructure / platform
What We Look For In You
Bachelors in Science / Technology / Engineering / Mathematics
Experience in AI Agent / RAG engineering solutions
Experience in Microservices / API development with Java/SpringBoot/SpringCloud/Python/Langchain
Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka etc. Knowledge of different databases including vector DB
Nice To Have
Experience with AI models
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: New York, NY
Workplace: OnSite
ABOUT THE COMPANY
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
ABOUT THE ROLE
As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base.
WHAT YOU’LL DO
- Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues
- Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions
- Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality
- Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
- Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered
- Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights
WHO YOU ARE
- 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity
- Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you
- An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence
- Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa
- Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams
- Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs
- You lead with empathy and understand that great customer engineering is a competitive advantage
NICE TO HAVE
- Experience at a card issuing platform or payments infrastructure company
- Familiarity with card network operations, BIN management, and transaction processing
- Experience building customer engineering teams and functions
THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: Sydney
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE
Join our Enterprise Platform team and build the infrastructure foundations that enable the world's largest organizations to run Replit within their security and compliance boundaries. As a Software Engineer on this team, you'll design and implement the deployment flexibility, networking capabilities, authorization systems, and data controls that enterprises require, from single-tenant architectures and private connectivity to custom policy enforcement and customer-managed encryption.
You'll work at the intersection of cloud infrastructure and enterprise requirements, partnering with Platform Engineering, Security, and Sales to ship capabilities that unlock adoption at demanding organizations.
WHAT YOU'LL DO
- Build enterprise deployment infrastructure: Design and implement single-tenant and dedicated deployment options, enabling customers to run Replit with the isolation guarantees their security posture requires.
- Implement private networking capabilities: Build VPC peering, private connectivity, and static IP configurations that allow enterprises to integrate Replit into their existing network architectures.
- Design authorization services: Build the authorization infrastructure that enforces custom enterprise policies; enabling fine-grained access controls, custom permission models, and policy enforcement that integrates with customers' existing identity and governance systems.
- Ship data protection features: Implement bring-your-own-key (BYOK) encryption, customer-managed keys, and data residency controls that give enterprises ownership over their most sensitive data.
- Develop infrastructure automation: Write Terraform modules and automation that enable reliable, repeatable enterprise deployments across regions and configurations.
- Debug and harden systems: Dive deep into complex infrastructure problems spanning networking, authorization, Kubernetes, and cloud services to make our enterprise platform more robust and diagnosable.
- Partner with go-to-market teams: Collaborate with Sales and Customer Success to understand enterprise infrastructure requirements, scope technical solutions, and unblock deployments.
- Contribute to technical strategy: Help define SLAs/SLOs for enterprise infrastructure reliability; participate in build-vs-buy decisions for complex infrastructure capabilities.
REQUIRED SKILLS AND EXPERIENCE
- 7+ years of experience in Infrastructure Engineering, Platform Engineering, or similar roles.
- Strong programming skills in Go, Typescript or Python; you write high-quality, well-tested code.
- Experience with Kubernetes and cloud-native technologies in production environments.
- Solid understanding of cloud networking: VPCs, peering, private connectivity, load balancers, DNS.
- Experience with infrastructure as code (Terraform) and configuration management.
- Familiarity with authentication and authorization systems: OAuth/OIDC, RBAC/ABAC models, policy enforcement.
- Familiarity with security and encryption fundamentals: TLS, encryption at rest, key management concepts.
- Strong debugging skills with an ability to trace issues across distributed systems.
- Excellent written communication; you can explain technical tradeoffs clearly to both engineers and non-technical stakeholders.
NICE TO HAVE
- Experience with Google Cloud Platform (GCP) services, networking, and IAM.
- Experience building multi-tenant or single-tenant SaaS infrastructure.
- Familiarity with enterprise compliance frameworks (SOC 2, FedRAMP, HIPAA) and how they translate to infrastructure requirements.
- Experience with customer-managed encryption keys (CMEK/BYOK) implementations.
- Background in developer platforms, cloud IDEs, or developer productivity products.
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Zurich
Workplace: OnSite
Blockstream was founded in 2014 by Dr. Adam Back and a group of cryptographers and engineers passionate about Bitcoin and its potential to transform financial infrastructure. Today, Blockstream builds secure Bitcoin and Layer-2 technologies used by banks, financial institutions, and enterprises worldwide.
We are seeking a Director, Platform & Integration Lead, a senior leadership role responsible for defining how client platforms are technically realized across systems, data environments, and Blockstream infrastructure.
This role operates in close partnership with the Director, Industry Lead, Financial Services, translating industry-specific solution strategies and reference architectures into scalable, production-ready platform implementations. While the Industry Lead defines what should be built and why based on market and client needs, the Platform & Integration Lead defines how those solutions are architected, integrated, and delivered at scale.
Acting as the bridge between the Head of Solutions and the Head of Delivery, this role ensures that architectural designs are executable, interoperable, and aligned with enterprise-grade integration standards.
WHAT YOU’LL BE DOING (RESPONSIBILITIES)
- Lead the architecture and integration of multi-system client platforms, connecting banking systems, enterprise infrastructure, and Blockstream technologies
- Partner closely with:
- Director, Industry Lead, Financial Services to translate industry solution strategy and reference architectures into platform designs
- Head of Solutions to refine platform architecture and technical direction
- Head of Delivery to ensure systems are buildable, testable, and scalable in production
- Define and own the platform integration strategy, including:
- API architecture and system connectivity
- Data flows, data models, and platform orchestration
- Event-driven architectures and messaging systems
- Cross-platform interoperability standards
- Design how APIs, data pipelines, platform services, and AI-enabled capabilities interact to form unified institutional platforms
- Establish and govern integration frameworks and reusable patterns aligned with industry reference architectures defined by the Industry Lead
- Guide engineering teams across:
- DevOps, CI/CD, and deployment environments
- System integration, testing, and validation
- Platform scalability, reliability, and performance
- Act as the senior authority for cross-platform dependencies, integration decisions, and system-level trade-offs
- Ensure alignment between solution architecture (what is designed) and technical delivery (what is built and operated)
WHAT WE LOOK FOR IN YOU (REQUIRED QUALIFICATIONS)
- 10+ years of experience in platform architecture, enterprise integration, or large-scale system implementation
- Proven experience designing and delivering complex, multi-system platforms in banking, fintech, or enterprise environments
- Strong expertise in:
- API-first architecture
- Microservices and event-driven systems
- Enterprise data platforms and data integration
- Cloud infrastructure (AWS preferred)
- Demonstrated ability to translate high-level solution architectures into executable platform designs, working across architecture and engineering teams
- Experience collaborating with industry/domain leaders and client-facing architects to operationalize solution strategies
- Strong understanding of system interoperability, integration patterns, and distributed system design
- Languages: German or Swiss German and English required; French and/or Italian a plus
- Location: Switzerland (Zurich/Zug preferred)
Nice To Haves (Preferred Qualifications)
- Strong knowledge of Bitcoin and blockchain technologies
- Experience integrating digital asset infrastructure into traditional banking systems
- Background in treasury management, corporate finance, or digital asset custody
- Experience with FIX, OMS, PMS, fund administration, accounting, or market data systems
- Experience working with or advising banks, asset managers, and institutional clients
- Exposure to traditional payment systems and cross-border payment flows
- Experience supporting or scaling go-to-market teams in fintech or digital assets
Location: Barcelona, Spain
Workplace: hybrid
About seQura
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there.
About the role
🤓
Finance at SeQura has evolved to building the infrastructure that powers forward-looking, insight-driven decisions. We are looking for builders, not classic FP&A profiles: people who have worked hands-on with AI tools, structured real databases, understand the business deeply, and get energy from turning messy manual processes into clean, automated ones. If you are excited by the idea of building an AI-first finance data platform for forecasting, planning, reporting, and decision-making, this role is for you.
What challenges you'll be solving
🚀
Build the financial data backbone of SeQura.
Help design, build, and maintain the single source of financial truth across P&L, cash flow, balance sheet, and unit economics; the data layer that everything else relies on.
Build tools, not reports.
Use AI (Claude), automation, and our data stack to create the models, pipelines, and tools that replace manual work and make insight available in real time.
Proactively find and kill inefficiency.
Proactively hunt down slow, manual, or fragile processes and re-engineer them. Own the problem end to end from spotting it to shipping the fix that sticks.
Partner with the business.
Work as a true finance partner through budgeting, forecasting, variance analysis, scenario planning, but with the goal of building the systems that make this faster and sharper every cycle.
Move to continuous, driver-based planning.
Help shift to rolling, driver-based forecasts and dynamic scenario analysis, powered by the infrastructure you build.
Turn data into decisions.
Prepare Board-, leadership-, and investor-ready materials that turn complex data into clear recommendations and build the tooling that makes producing them near-automatic.
Raise the bar on the stack.
Drive adoption of our finance and analytics tools (AI, Abacum, BI, automation, anomaly detection) to improve scalability, reduce manual work, and increase trust in analytics. Proactively identifying opportunities to automate before being asked to do so.
Help build a real-time decision engine.
Contribute to a Strategic Finance function that runs on ownership, automation, and analytical rigor, not manual reporting.
What we offer
😎
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.
Professional development workshops or seminars.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and Adeslas.
Urban mobility by using your own bike with Kleta.
Free access to healthy, organic, and sustainable fruits.
Moreover, we offer a
Wellness Program
that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include various activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
What you’ll need 🤝
Genuinely curious and relentless; someone who actively questions existing processes, experiments with new tools (including AI), and has a track record of finding better ways to do things without being asked. We're not looking for someone who waits for permission to improve.
Bachelor’s degree in Finance, Accounting, Economics, Engineering, or a related field.
3+ years of experience in FP&A, Strategic Finance, or a similarly analytical role in a high-growth fintech, SaaS, lending, or other complex environment.
Proven ability to build and run driver-based financial models across P&L, cash flow, balance sheet, and unit economics.
Strong bias for action, with the ability to turn ambiguity into clear structure, decisions, and adopted solutions.
Systems thinker with strong analytical rigor and attention to detail.
Excellent communication and stakeholder-management skills, with the ability to translate complexity into clear business insight.
Active use of AI tools in day-to-day work, not just awareness, but genuine integration into how you work. Someone who has already replaced manual tasks with automation and who keeps looking for the next one.
Strong Excel and financial systems skills; experience with NetSuite, Abacum, and Embat is a plus.
Fluent in English; Spanish is a strong plus.
We kindly ask that you submit your
CV in English,
as it is the official language of our community.
We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!
👇
Location: Sydney
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity.
- Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations.
- Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, address objections, and close deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders.
- Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers' needs. Collaborate with our marketing team to implement effective sales campaigns and presentations.
- Help define our sales motion: We’re an early team, and your work will directly impact how our GTM function operates and succeeds.
- Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical, and operations orgs to deliver our industry-leading product.
WHAT YOU'LL BRING
- 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts.
- Enterprise experience: Experience managing a $1M+ quota and running end-to-end complex deals.
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
- Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early-stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
We are looking for an engineer with strong experience in machine learning and solid foundations in math and computer science to join our growing Post-Training team at Baseten.
THE ROLE
Custom models are instrumental to the success of Baseten customers. By inference volume, the overwhelming majority of traffic at Baseten is to and from models that have been post-trained in some way, whether that be through reinforcement learning, supervised finetuning, a recent technique from the literature, or an in-house research technique from Baseten. The Post-Training team is responsible for the success of our customers’ post-trained models, and we employ a wide array of techniques to produce models that are more efficient and higher quality than even the biggest closed source models for the customer’s specific needs.
Your role as a research engineer is to build the in-house tooling to support all of this. We care about training a wide spectrum of different model architectures with a variety of techniques efficiently and at scale. At times this involves zooming deep into a particular technical topic, but more often it involves working across the stack as a whole - systems-level concepts like Kubernetes, cgroups, storage systems, and networking topologies, as well as PyTorch distributed tensor computation, and GPU kernels.
The Manifesto: https://labs.baseten.co/manifesto
RECENT RESEARCH
- Dense, on-policy or both? https://www.baseten.co/research/dense-on-policy-or-both/
- Repeated kv cache for long-running agents https://www.baseten.co/research/repeated-kv-cache-for-long-running-agents/
- Distillation without the dark – replicating black-box on-policy distillation on Baseten https://www.baseten.co/research/distillation-without-the-dark/
We don’t have a rigid set of skills, but here’s some of what we’re looking for:
- A deep understanding of modern ML techniques and tools for training transformers
- Advanced experience in a tensor/array computation library like PyTorch, TensorFlow, Jax, or similar
- A detailed understanding of transformer training parallelism strategies like data parallelism, sharded data parallelism, tensor parallelism, pipeline parallelism, context parallelism
- The experience and knowledge to profile and improve the performance of a distributed GPU program in PyTorch or a similar library
- The ability to perform roofline analysis on a transformer training setup
- A willingness to dive into messy problems, work with researchers, derive specifications by asking important questions, and execute
- Familiarity with HPC and distributed computing platforms like Slurm, Ray, Kubernetes, and Dask
- Familiarity with cluster networking technology like Infiniband, RoCE, GPUDirect
- Solid fundamentals in operating systems concepts like processes, files, kernel drivers, containerization, and networking protocols
- A sense of creativity and willingness to ask difficult questions about our approach, assumptions, and tooling choices
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: New York City, NY | Seattle, WA; San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Growth team's job is to keep Anthropic on the exponential by getting more people and companies using and paying for Claude. Growth Data Scientists partner closely with growth product managers, engineers and marketers on experimentation, opportunity sizing, strategic analysis, metrics and personalization.
We're hiring for two focus areas within this posting. Tell us in your application which one fits you best, or if you're excited about both:
Growth generalist:
a strong generalist across marketing and product who drives experimentation, opportunity sizing, marketing measurement and strategic analysis.
Personalization:
building and evaluating the models and experiments that pick the right message, offer or product experience for each user, across lifecycle marketing, onboarding and in-product experiences.
We work in an AI-native way. Much of our analysis, reporting and experiment work is done with Claude as a collaborator, and we expect you to push that further.
Responsibilities
Across both focus areas, you will:
Design and analyze A/B tests and quasi-experiments across activation, retention and monetization, and turn the results into a clear call on what to ship
Define systems of metrics and guardrails that tie short-term wins to long-term value
Present analyses and recommendations to technical and non-technical audiences, leading with the decision and keeping the numbers in support
In the Growth generalist focus, you will also:
Size opportunities and make the case for what Growth should work on next
Measure the incrementality of paid and lifecycle marketing with holdouts, geo experiments and other causal methods, and turn the results into budget and channel recommendations
Tie acquisition and lifecycle programs to long-term value (LTV, CAC and payback)
In the Personalization focus, you will also:
Build and ship targeting and personalization models that decide which users get which message, offer or experience, working closely with growth product managers and engineers
Design the tests that evaluate and iterate on our personalization strategy, including holdouts, bandits and off-policy estimates where A/B tests aren't practical
You may be a good fit if you have
7+ years of experience in data science, with significant time on growth, marketing, lifecycle or personalization problems
Deep expertise in experimental design and causal inference, including A/B testing at scale, holdouts and quasi-experimental methods when randomization isn't available
Experience analyzing growth funnels: acquisition, activation, retention and monetization
Proficiency with Python and SQL
Clear written communication, and a track record of recommendations that changed priorities or what a team built
A bias for action and comfort in ambiguous, fast-moving environments
An interest in Anthropic's mission of building safe and beneficial AI
For the Growth generalist focus, we're also looking for:
Experience measuring marketing: incrementality testing, holdouts or geo experiments, and LTV/CAC for paid or lifecycle programs
For the Personalization focus, we're also looking for:
Hands-on experience building and shipping machine learning models that drive user-facing decisions (targeting, ranking, recommendation or personalization)
Strong candidates may also have
Experience defining activation metrics and lifecycle measurement for a product-led business
Experience with experimentation platforms and meta-analysis across experiment portfolios
Background at consumption-based, multi-product companies serving both consumers and enterprises
Experience using LLMs or coding agents in your own analytical workflow
Experience with marketing mix modeling, geo experiments or synthetic controls
Experience running contextual bandits, uplift models or similar decision systems in production
Experience with lifecycle or CRM personalization (email, push, in-product messaging) and its measurement problems, such as global holdouts and interference between campaigns
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$285,000
—
$380,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: London; New York; Edinburgh; Paris; Toronto; Montreal
Workplace: Hybrid
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Overview:
As a Member of Technical Staff in the Safety for Agents team, you will make a meaningful impact on the development of better, fairer, more trustworthy, and more secure Large Language Models (LLMs). Your primary focus will be on data generation, post-training algorithms, and evaluation methods to ensure Safety in the next generation of models that can access external resources and take actions in the world. You will work closely with other cross-functional machine learning teams and data annotation teams, and will also collaborate with product and policy teams.
This role combines expertise in machine learning, ethical and responsible AI, experimental design, and data generation and management.
It will require curiosity to tackle totally new scientific problems, engineering skills to implement the pieces we need to test solutions to these, and a desire to dive into messy data and results. You will be on a small team with a lot of autonomy and decision-making power, responsible for making the next generation of LLMs better for society as a whole.
Please Note: The existing team work in offices in London, Edinburgh, Paris, Toronto, and New York, but we also embrace being remote-friendly! For this role you need to have ~50% working day overlap with UK/EU timezone (e.g. US East is fine) but there are otherwise no restrictions on where you can be located for this role.
Key responsibilities:
- Strong statistical skills and experience evaluating scientific experiments related to data collection and model performance.
- Extremely strong software engineering skills.
- Strong expertise in designing and conducting data collection tasks, including working with human annotators.
- Experience analyzing datasets with respect to their quality, biases, and suitability for training ML models.
- Hands-on experience training large language models (LLMs) on distributed training infrastructures.
- Familiarity with evaluating and improving the generalizability and robustness of ML systems.
- Proficiency in programming languages such as Python and ML frameworks (e.g., PyTorch, TensorFlow, JAX).
- Excellent communication skills to collaborate effectively with cross-functional teams and present findings.
- One or more papers at top-tier venues (such as NeurIPS, ICML, ICLR, AIStats, MLSys, JMLR, AAAI, Nature, COLING, ACL, EMNLP).
Working Location:
This role can be based remotely or from one of our office locations listed on the job description - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Hong Kong, Hong Kong SAR; Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
We sit on the front lines of OKX's security and compliance mission. Our charter is to build the flexible, scalable, and intelligent AI systems that detect and prevent identity fraud, account takeover, and large-scale organized abuse — in real time and at the scale of a global financial platform. We own the core identity-risk capabilities that decide, millions of times a day, whether an account can be trusted: identity trust signals, behavioral risk modeling, relationship and cluster intelligence, and face, liveness and document verification. We work shoulder-to-shoulder with Product, Risk, Compliance, and Engineering to turn the hardest adversarial problems in crypto into production-grade defenses that protect good users and the open financial system.
About the Role
We are looking for a Senior AI Engineer to design, build, and own key identity-risk and trust models at OKX. You will build models that combine identity verification results, device and geo data, and user behavior into trust and risk signals, and use graph and clustering methods to uncover organized, industrialized fraud. This is an end-to-end, research-to-production role: you will own algorithms in your domain and ship models into real-money, high-risk, large-scale production environments.
You will be a hands-on technical contributor who works closely with Product, Risk, and Compliance, and who helps raise the technical bar of the team. Your domains span:
Identity trust & risk modeling
— fusing verification scores, device, geo, and behavioral data into identity-quality and trust signals.
Cluster & relationship intelligence
— graph and clustering methods to identify account farms, mass registration, and coordinated attacks.
Behavioral risk modeling
— behavioral features and sequence models for account takeover and abnormal-session detection.
Biometric & multimodal signals
— face embeddings, liveness/anti-spoofing, DeepFake and injection defense, document forgery and AIGC detection, used as inputs to identity trust and the risk layer.
AI agents
— applying agentic AI to scale investigation, detection, and operational defense.
What You'll Be Doing
Build identity trust & risk models:
Design and ship coarse-to-fine risk models that fuse face/liveness/document verification scores, device, IP and geo signals, and behavioral data, for high-concurrency real-time decisioning.
Uncover organized
fraud
with graph & clustering:
Build entity graphs across accounts, devices, faces, documents and templates, and apply community detection, clustering, and GNN methods to detect fraud rings and large-scale abuse.
Develop behavioral features & sequence models:
Engineer real-time and offline behavioral features, and build sequence models to detect account takeover, bot/script behavior, and abnormal sessions.
Leverage biometric & multimodal signals:
Turn biometric features (face embeddings, face quality, liveness and anti-spoofing results) and document-forgery and DeepFake signals into reliable identity-trust inputs for risk decisions, including biometric similarity for cross-account linkage and duplicate-identity detection. Work with the face, liveness, and document teams, or build models yourself.
Drive execution & collaboration:
Deliver measurable results while managing ambiguity; partner with backend, product, infrastructure, risk, and compliance teams to integrate models into the production decision chain. Own metric definitions, the balance between false positives and missed fraud, pass rate, monitoring, and drift handling.
Advance applied R&D:
Experiment with graph learning, multimodal fusion, and AI agents; stay current with academic and industry advances and translate them into practical defenses.
Raise the technical bar:
Contribute to design reviews, share applied-AI best practices, and mentor junior engineers.
What We Look For
5+ years
of hands-on experience building risk-control, fraud-detection, or identity-trust models, including significant experience deploying ML systems into production.
Graph & clustering expertise:
Experience applying graph mining, community detection, clustering, or GNN methods to fraud or abuse detection.
Behavioral modeling:
Solid experience with behavioral feature engineering and sequence modeling, including real-time feature pipelines.
Deep AI/ML expertise:
Strong proficiency with PyTorch and/or TensorFlow, and solid experience with production ML systems.
Strong technical & coding skills:
Strong coding ability (e.g., Python, SQL) and the system-level thinking to design end-to-end solutions with high availability and low latency.
Adversarial mindset:
Understanding of how fraudsters adapt, and how to evaluate and iterate defenses against evolving attacks.
Collaboration:
Strong communication skills, with experience working across engineering, product, and risk teams.
Education:
Bachelor's degree or higher in Computer Science, Electrical Engineering, or a related field.
Preferred Qualifications
Experience in identity verification, KYC/KYB, AML, face-payment or payment risk control, or biometric security.
Hands-on experience with face recognition, liveness/anti-spoofing, OCR, document parsing, fake-ID detection, or media forensics.
Experience with graph databases or graph computing (e.g., Neo4j, GraphX) and real-time graph features.
Knowledge of data and AI/ML infrastructure (e.g., Spark, Flink, Kafka, Airflow, Snowflake).
Familiarity with MLOps best practices: monitoring, retraining, and continuous improvement of production models.
Experience with LLMs and AI agents.
Experience working in fast-paced technology companies or security-critical environments.
Research publications, patents, or open-source contributions in relevant AI fields.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Software Engineer II to join the Business Systems team. In this role, you will design and implement the backend systems that power WHOOP’s internal operations, enabling scale and efficiency across the organization. You’ll architect and maintain critical services and integrations that support Finance, Operations, Member Services, and other business functions. By building reliable, secure, and performant systems, you’ll directly shape how WHOOP delivers value to its members and scales globally.
RESPONSIBILITIES:
- Design, implement, and maintain scalable backend services and APIs that power business-critical systems and integrations.
- Contribute in design and implementation of scalable data pipelines, automation, and workflows that improve operational efficiency.
- Collaborate with product managers, data engineers, and internal business teams to gather requirements and build effective technical solutions.
- Contribute to the team’s codebase with high-quality, testable, and well-documented code.
- Identify system bottlenecks and improve the performance, reliability, and maintainability of backend systems.
- Contribute to long-term technical strategy for Business Systems and identify opportunities for automation and process improvement.
- Participate in code reviews and mentor junior engineers to foster a culture of engineering excellence.
QUALIFICATIONS:
- BS in Computer Science, Engineering, or equivalent experience.
- 2+ years of experience in backend software development with a strong foundation in computer science principles
- Strong proficiency in at least one modern backend programming language (e.g., Java, Python, Go, or similar).
- Experience building and maintaining APIs, integrations, and distributed systems.
- Comfortable working with relational databases, data modeling, and query optimization.
- Experience with cloud-based infrastructure (e.g., AWS, GCP, or Azure) and distributed systems.
- Excellent communication skills and ability to work cross-functionally with technical and non-technical teams
- Strong sense of ownership and ability to deliver quality solutions in a fast-paced environment
- A growth mindset and eagerness to learn from feedback and new challenges.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Learn more about our Software Org and how to be successful in your engineering career at WHOOP via our Career Framework https://engineering.prod.whoop.com/careerframework.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $125,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: British Columbia
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications & Skills:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Experience in the gaming industry is required. Payments or fintech industry experience is a plus.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
The listed range is specific to British Columbia and varies based on factors such as location and experience.
