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About LawnStarter: LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $150M in annual bookings. The company is expanding beyond lawn care to become a one-stop shop for all home services, operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform. About Analytics at LawnStarter: The analytics team is small and senior, supporting the entire company including product, marketing, operations, and finance. The data platform is built on a centralized Redshift data warehouse, modeled in dbt and orchestrated by Airflow, with Segment feeding event data. The team is mid-migration to Lightdash as the single BI platform, replacing Tableau and Metabase. Currently, governance tasks are side work done by analysts, and this role is dedicated to data governance. The Role: You will be the first dedicated person at LawnStarter responsible for data governance, owning the trustworthiness of data and the roadmap to improve it quarterly. Responsibilities include ensuring quality and freshness of source data, pipelines, reports, metric definitions, Segment event tracking standards, Lightdash workspace health, data feeding machine learning models, and data security. You will collaborate with product, marketing, operations, and finance to understand business data needs and prioritize platform work. This is a hands-on managerial role starting solo, building automation, fixing issues, and establishing scalable processes. Eventually, you will hire and lead a Lead Analytics Engineer. Key Differentiators: - First dedicated governance role, reshaping existing governance standards. - Own the data roadmap, discovering and prioritizing business needs. - Full ownership from source data to ML models. - Lead the migration to Lightdash, setting up permissions and structure. Responsibilities: - Develop and manage the data roadmap balancing stakeholder needs and platform health. - Implement automated monitoring for data quality and freshness. - Maintain data lineage and impact analysis to assess downstream effects of changes. - Administer Lightdash workspace, permissions, and rollout. - Extend and guard the semantic layer ensuring one governed definition per metric. - Govern Segment event tracking catalog, standards, and drift detection. - Ensure AI data readiness for internal AI tools querying the warehouse. - Manage data security and privacy including access controls and compliance with US state privacy laws. - Maintain governance documentation, ownership models, and review processes. Challenges to Solve: - Convert business requests into a prioritized data roadmap. - Ensure Lightdash migration improves platform usability and governance. - Complete and maintain the semantic layer. - Prevent entropy in event tracking and maintain standards. - Proactively detect and resolve data pipeline breakages. Success Metrics (Year 1): - Zero pipeline incidents from unannounced source data changes. - Zero freshness incidents with stakeholders always seeing up-to-date dashboards. - All business areas self-serve on official, well-maintained metrics and dashboards. - Retire Tableau and Metabase. - Every Segment event has an owner and meets standards. - Governance operates as a documented, sustainable system. Requirements: - Passion for data governance and making data systems trustworthy. - Daily use of AI tools (Claude Code, Copilot, ChatGPT) for automation and anomaly triage. - Hands-on manager accountable for others' output and still actively building. - Product-minded, able to translate vague requests into prioritized plans. - Automation-first approach to quality checks. - Ability to enforce standards with clear rules and good tooling. Role is not: - Large team leadership initially; starts solo with potential to grow. - Policy or committee role; hands-on fixing with code, config, or conversation. - BI analyst role focused on dashboard building. - Babysitting a finished system; role involves building and maturing the platform. Tech Stack: - Warehouse & pipelines: Redshift, dbt, Airflow - Ingestion: Fivetran, custom Airflow pipelines - Event tracking: Segment - BI: Lightdash (primary), Tableau and Metabase (sunsetting) - AI tooling: Claude Code, Codex, Brain (internal AI toolkit) - Observability: AI-powered Analytics Engineer agent for freshness monitoring, anomaly detection, dbt lineage Benefits: - Base salary $75k-$120k/year - Fully remote work with deep focus environment - Async collaboration - Flexible PTO - Equal employment opportunity and compliance with nondiscrimination laws

Location: West Palm Beach, Florida, United States Graham Capital Management, L.P. (collectively with its affiliates, "Graham") is an alternative investment manager founded in 1994 by Kenneth G. Tropin. Specializing in discretionary and quantitative macro strategies, Graham is dedicated to delivering strong, uncorrelated returns across a wide range of market environments. As one of the industry’s longest-standing global macro and trend-following managers, Graham remains committed to innovation, evolving its strategies through a robust investment, technology, and operational infrastructure. Graham harnesses the synergies between its discretionary and quantitative trading businesses to offer a broad suite of complementary alpha strategies, each built on the principles of thoughtful portfolio construction, active risk management, and diversification by design. Graham invests significant proprietary capital alongside its clients – including global institutions, endowments, foundations, family offices, sovereign wealth funds, investment management advisors, and qualified individual investors – reinforcing alignment of interests across all strategies. The foundation of Graham’s sustainability and success is the experience and contributions of its people. The firm seeks to cultivate talent, encourage the diversity of ideas, and respect the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them. Description Graham is seeking a Quantitative Research Developer to join our Quantitative Strategies team. The individual will research and develop ways to improve Graham’s current trading code base and create new systematic trading signals to complement and diversify the firm’s main strategies. The individual will maximize performance and competitiveness by utilizing advanced methods in quantitative analysis and software development. Responsibilities Create production code for new trading signals Ensure the efficiency and accuracy of existing production code Research and develop methods to make existing trading signals more efficient, profitable and robust Research and develop new signals that trade futures and FX markets that complement and diversify production strategies in terms of style, source of alpha and markets traded Follow robust research and development procedures to reduce differences between simulated and actual performance Work collaboratively in a research team environment, using common development tools to facilitate robust implementation of research as well as production versions of trading systems Interact with other departments – technology, operations, trading, marketing, and accounting - to ensure current and proposed ideas are implemented, monitored and executed efficiently and accurately Regularly present findings and ideas to management and investment committee Complete other projects as requested by senior management Requirements PhD or MS in a quantitative field 2+ years related experience in systematic futures and/or FX trading on the buy side Exposure to securities and derivatives markets and investment processes with knowledge in mid-to-low frequency systematic strategies Advanced programming experience in languages suited for quantitative research and strategy implementation – python and/or MATLAB preferred Ability to synthesize complex topics into easily digestible written commentary Strong communication skills – both written and verbal This role requires commuting into our West Palm Beach, FL office Mondays through Fridays. Please note that our central Quantitative Research team sits out of Rowayton, CT but the manager for this new hire will be based out of West Palm Beach, FL. Base Salary Range The anticipated base salary range for this position is $200,000 to $275,000. The anticipated range is based on information as of the time this post was generated and does not include any discretionary bonus or benefits (see eligibility below). The applicable annual salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications.  This wage range may be modified in the future. In addition, the employee who fills this role will be eligible for a discretionary annual bonus, as well as a wide array of benefit programs, such as medical and life insurance, 401(K) plans, and access to other healthcare programs. Notes: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation that a particular employee may be eligible for remains in the Company's sole discretion unless and until paid and may be modified at Graham’s sole discretion, consistent with the law. Other Graham is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race, color, religious creed, gender, age, national origin, ancestry, alienage, citizenship status, handicap, disability, marital status, sexual orientation, gender identity, pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation. Graham offers health benefits to eligible full-time U.S. employees, including medical, dental, vision, life and disability insurance, as well as other voluntary benefits such as spending accounts (HSA and FSA), and a profit contribution retirement plan.  All employees also receive paid vacation and sick leave.  Benefits eligibility is dependent upon a variety of factors, including employee classification and applicable waiting periods.  Benefits are subject to change and may differ for non-U.S. roles.

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Derivatives and Trading products sit in one of the most heavily regulated and fastest-moving parts of Payward's regulatory perimeter, and the estate is still expanding across a US venue and clearing stack, a UK venue, EEA distribution and a Bermuda entity. Today that work is owned in fragments. This is a net-new, function-owning role created to put global derivatives structuring strategy to a single senior owner. This DGC will be responsible for the global suite of derivatives products as well as Payward’s trading products. Products. Futures and options across the group, and margin in the US, and a set of trading products, including but not limited to leveraged and liquidity products, prediction markets, indices and market data, evaluation-based trading services and structured yield. The DGC will help define the delineation of these products between the new function and the existing Product Legal team. Entities and regulators. A US venue and clearing stack (FCM/NFA, DCM, DCO), a UK FCA-authorised derivatives venue, EEA derivatives distribution under CySEC permissions, and a Bermuda DABA entity serving the rest of world and others. The general counsel of our acquired US futures brokerage (NinjaTrader) reports into this function. Team. Senior derivatives and trading counsel across the US, UK and EEA, with the function set to grow, and the general counsel of the acquired US futures brokerage. THE OPPORTUNITY - Own global derivatives structuring strategy — product structure, venue and entity architecture, clearing models, and how a single coherent derivatives offering is delivered to clients across several separately licensed entities. - Together with Payward’s Regulatory Legal team, solve the cross-entity problems that sit in no single product — hub-and-spoke architecture, unified balances, cross-margining, and where risk and client relationships actually sit across the group. These are the hardest questions we answer. - Be the named senior legal owner for the derivatives and trading product lines, wired into the product launch process from the start rather than consulted at the end, and the single senior route into Legal for derivatives and trading. - Lead and build the team — hire, level and develop senior derivatives counsel across jurisdictions, and build depth and succession into a function that is currently thin at the top. - Partner with Global Policy and Government Relations as the senior legal counterpart for derivatives regulatory engagement with the CFTC, NFA, FCA, BMA, CySEC and others, pre-socialising positions with regulators and internal leadership before they land, not after. - Support the supervised estates that carry derivatives permissions, working with Regulatory Legal on continuous supervisory relationships and on new permissions and variations tied to product launches. - Bring structuring judgement in-house, and direct external counsel where genuinely specialist input is required. - Additional duties and responsibilities as assigned   WHAT YOU BRING - Attorney admitted to practice in the US, or qualified lawyer (Solicitor/Barrister of England & Wales, Irish Solicitor/Barrister, or equivalent admitted in an EU Member State). - 18+ years’ post-qualification experience (PQE) in financial services regulatory law gained at a regulated financial services institution, major liquidity provider or in a law firm/private practice supporting such clients, with demonstrated ability to independently own BAU regulatory workstreams. - Experience supporting regulator engagement (e.g., with the CFTC, NFA, FCA, Cysec, or an equivalent EU competent authority), including notifications, information requests, and supervisory correspondence. - Substantial senior in-house or equivalent experience in derivatives legal, with demonstrated ownership of structuring strategy rather than transactional execution alone. - Deep, expert-level command of at least one of the following derivatives regulatory regimes — US (CFTC, NFA; FCM, DCM and DCO structures), UK (FCA), EEA, or an offshore regime (e.g., Bermuda) — together with a high degree of fluency in at least one other. No single regime is treated as the required one; what matters is genuine mastery of one and strong working command of a second. - Direct experience with virtual asset markets. This combination is scarce and it is the core of the role. - Experience structuring a product offering across multiple licensed entities in different jurisdictions, and holding a view on where activity, risk and the client relationship should sit. - A track record of building or materially scaling a legal function or team, including hiring, levelling and succession. - The range to operate at function level, setting strategy for the function as a whole, organising it to stay ahead of the regulatory perimeter, and holding senior lawyers to account for results and behaviour, not only for output. - Credibility with regulators and the judgement to take positions in front of them. - Comfort operating as the senior legal voice in a fast-moving, product-led business where the regulatory perimeter changes underneath you, and comfort staying close to the work rather than managing at a distance.   NICE TO HAVES - Exposure to prediction markets, margin lending, or tokenized and structured products. - Experience integrating acquired regulated entities, and their legal teams, into a group legal function.       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Boston, MA Workplace: OnSite At WHOOP, we’re on a mission to unlock human performance. As a member of the Mechanical Engineering NPI team, you’ll help shape the future of wearable technology by developing innovative, high-performance products that integrate seamlessly into users’ lives. WHOOP operates with urgency because our mission demands it. We build products for people who push their limits—and we hold ourselves to the same standard. We expect engineers to go deep technically, collaborate relentlessly, and take pride in execution. The pace is fast, expectations are high, and the work is deeply meaningful. This isn’t a role where you follow a blueprint. If you’re energized by complex challenges, cross-functional collaboration, and the opportunity to ship hardware at scale, this role will push you—and reward you. WHOOP is looking for a Staff Mechanical Engineer to lead critical design, validation, and development execution for next generation biometric wearable products. You are a proactive, highly organized engineer with strong problem-solving skills and a sharp eye for detail. You thrive in a fast-paced, execution-driven setting and can drive creative mechanical design solutions with independence and sound technical judgement. You will mentor junior mechanical engineers and collaborate with cross-functional stakeholders (Electrical Engineering, Embedded Engineering, Manufacturing, Product, and Program Management). You will work closely with our suppliers and contract manufacturers around the world to execute engineering validation builds with a focus on high quality deliverables, sharp engineering risk management, clear technical communication upwards and externally, and commitment to product excellence. WHOOP operates with urgency because our mission demands it. We build products for people who push their limits—and we hold ourselves to the same standard. If you’re energized by complex challenges, cross-functional collaboration, and the opportunity to ship hardware at scale, this role will push you—and reward you. RESPONSIBILITIES: - Complete technical ownership (at system level) of a next generation product from design concept to manufacturing release, ensuring performance, reliability, cost, and schedule targets are met. - Lead mechanical design, analysis and development of mechanical components around micro-electronics, exact industrial design specifications, product requirements, and manufacturing constraints. - Create parametric multi-body SolidWorks CAD models to bring up design concepts that enable simulation exercises, prototyping, and mass production qualification - Generate technical documentation such as 3D files, 2D drawings, bills of material (BOM’s), and Engineering Change Orders (ECO’s) following product development cycle timeline - Communicate and collaborate effectively across functional teams and external suppliers to align requirements, drive decisions, and resolve issues quickly - Drive organized, end-to-end DFM coordination across multiple vendors and manufacturing methods, aligning requirements, timelines, and technical decisions to deliver scalable, high-yield production. - Design testing protocols and validation plans, manage testing processes to ensure comprehensive verification and validation (V&V) of mechanical designs. - Perform thorough engineering root cause analyses to identify and resolve issues - Mentor younger engineers by example through excellence in engineering best practices - Willingness to travel internationally up to 20% of the time QUALIFICATIONS: - BS or MS in Mechanical Engineering or a related field - 10+ years of experience in the design, documentation and validation of complex mechanical parts for medium to high volume consumer electronics - 5+ years SolidWorks (or equivalent) CAD experience with best practices for part design/ feature architecture, surface modeling, advanced assemblies, complex configuration management and integrating DFx feedback efficiently - 5+ years working with Tier 1 and 2 contract manufacturers in Asia and North America - Extensive experience in mechanical design concepts and the manufacture of products utilizing high volume, automated manufacturing processes as well as manual assembly - Played a key role in the launch of 3+ products, thorough understanding of full product development process, experience guiding suppliers, product lifecycle management - Well-versed in design, prototyping, and evaluation of advanced injection molded plastic components, die castings, metal injection molding, packaging, and material selection - Knowledge of Six Sigma statistical methods and how to apply them effectively to make design decisions. Ability to utilize statistical methods such as RSS tolerance stack up analysis and CPK process capability. - Strong organization and communication skills and the ability to work well within teams in a fast-paced environment - Ability to effectively communicate technical concepts and proposals to leadership upwards (internally), and externally to suppliers and contract manufacturers. - Highly organized and methodical; able to create structure, plans, and risk mitigation for open-ended problems and drive them to closure. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $175,000-$215,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: Washington D.C. Workplace: Remote Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.   Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.   We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.   We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us! The role You will be our first policy and government relations hire. You'll build Tempo's presence in Washington from the ground up. You'll represent us on Capitol Hill, with regulators, and across industry coalitions, and you'll help the company understand and shape the rules that govern stablecoins, digital payments and agentic commerce. We're looking for a seasoned senior leader who is not afraid to roll up their sleeves. As our first policy and government relations hire, you’ll set the strategy and run it yourself. You will be our voice to Congress and regulators. You will also be a strategic partner to Legal, Product, Comms/Marketing, and GTM, shaping how policy factors into product decisions from the earliest stage. Context shifting will be critical to success; the best candidate will understand how to move between strategy and execution hour to hour and day to day. Responsibilities - Build and run Tempo's federal government relations strategy, with a focus on stablecoin, payments, digital assets and agentic commerce legislation and rule making - Develop and maintain relationships with Members, committee staff and relevant regulators - Engage on emerging AI and agentic commerce policy as it intersects with payments - Track and analyze federal and key state policy developments, then turn them into clear guidance for leadership and product teams - Draft comment letters, testimony, white papers, one-pagers, and briefing materials - Build and manage Tempo's presence in trade associations and industry coalitions, and build alliances across the payments, fintech, and AI ecosystems - Support company leadership in DC engagement - Manage outside lobbying and policy consultants as needed - Own the policy function end to end as a hands-on individual contributor Required qualifications - 8+ years of policy or government relations experience - In-house government relations experience at a payments, fintech, financial services, or technology company - Experience with payments policy, including stablecoins, money transmission, BSA/AML, card networks, real-time payments, or fintech regulation - Strong relationships and credibility on both sides of the aisle - Direct experience with digital asset policy, such as stablecoin legislation and implementation, market structure, or tax - Excellent written and oral communication skills: you can turn complex technical and regulatory issues into crisp, persuasive material - A self-starter comfortable working in a fast-moving startup, and quickly toggling between strategy and execution Preferred qualifications - Prior Capitol Hill experience, preferably on financial services, banking, or agriculture issues - Experience with AI or agentic commerce policy - Multi-client experience at a lobbying firm, consultancy, or trade association - Familiarity with federal agency rulemaking and regulatory engagement Attributes - High motor; speed is a cherished attribute at Tempo - Concise, evidence-based communicator - Intense curiosity and open-mindedness - Scrappiness; willingness to roll up sleeves

Мы развиваем международную продуктовую платформу в сфере CS2 и ищем руководителя клиентского сервиса, который возьмёт на себя управление командой поддержки и построит масштабируемую систему работы с пользователями. Сейчас клиентский сервис — одна из ключевых точек роста продукта. Нам нужен не администратор текущих процессов, а сильный операционный руководитель, способный выстроить функцию практически с нуля: внедрить SLA, стандарты качества, аналитику, автоматизацию, обучение команды и понятную систему взаимодействия с другими подразделениями. Главная цель роли: Превратить службу поддержки из реактивной команды, обрабатывающей обращения, в системную функцию клиентского сервиса, которая: — быстро и качественно решает проблемы пользователей; — повышает доверие к платформе; — снижает отток клиентов; — помогает возвращать пользователей в продукт; — выявляет системные проблемы и передаёт их продуктовой команде; — автоматизирует большую часть типовых обращений; — работает на основании прозрачных метрик и SLA. Основные задачи: — Управлять командой клиентского сервиса численностью около 11 человек. — Провести аудит процессов, нагрузки, структуры обращений и эффективности сотрудников. — Разработать и внедрить SLA по типам и приоритетам обращений. — Выстроить многоуровневую модель поддержки: база знаний и автоматизация → L1 → L2 → профильный отдел. — Определить правила эскалации сложных, финансовых и конфликтных кейсов. — Создать регламенты, инструкции, шаблоны ответов и единую базу знаний. — Сформировать Tone of Voice и стандарты коммуникации с пользователями. — Внедрить систему контроля качества диалогов и регулярного QA. — Настроить обучение, аттестацию и развитие сотрудников. — Создать прозрачную систему метрик и отчётности по работе поддержки. — Внедрять AI-инструменты, чат-ботов и сценарии самообслуживания. — Автоматизировать типовые обращения по платежам, промокодам, трейдам, статусам предметов и другим повторяющимся вопросам. — Выстроить систему Voice of Customer: собирать причины обращений, жалобы и предложения пользователей, превращая их в задачи для продукта. — Обеспечить взаимодействие поддержки с Product, Development, Payments, CRM, Marketing и другими подразделениями. — Управлять инцидентами и массовыми обращениями пользователей. — Планировать необходимую численность команды, смены и нагрузку. — Сформировать систему мотивации сотрудников, связанную не только со скоростью, но и с качеством решения проблем. Цели на первые 30 дней: — Провести полный аудит клиентского сервиса. — Зафиксировать текущие показатели и определить базовую точку по SLA, FRT, FCR, CSAT, QA, повторным обращениям и нагрузке. — Классифицировать основные причины обращений пользователей. — Выявить критические разрывы в клиентском пути. — Описать зоны ответственности и правила эскалации. — Подготовить план трансформации клиентского сервиса на 90–180 дней. Цели на первые 60 дней: — Внедрить базовые SLA и приоритеты обращений. — Запустить регламенты обработки ключевых типов запросов. — Сформировать и внедрить Tone of Voice. — Запустить базу знаний и единые шаблоны ответов. — Внедрить QA-карту и регулярную оценку качества диалогов. — Настроить управленческий дашборд по ключевым метрикам. — Организовать регулярное обучение и обратную связь для команды. — Запустить понятный процесс взаимодействия поддержки с другими отделами. Цели на первые 90 дней: — Обеспечить выполнение SLA не менее чем по 85% обращений. — Довести FCR — долю вопросов, решённых за одно обращение, — минимум до 70%. — Снизить долю повторно открытых обращений до 10% и ниже. — Довести внутреннюю оценку качества диалогов до 85–90%. — Запустить автоматизацию наиболее частых типов обращений. — Сформировать регулярный Voice of Customer-отчёт для руководства и продуктовой команды. — Снизить количество зависших и незакрытых обращений. — Создать прозрачную систему оценки эффективности каждого сотрудника. Цели на 6–12 месяцев: — Целевые значения должны быть подтверждены после фиксации текущей базы, но ожидаемые ориентиры следующие: выполнение SLA — 90% и выше; — CSAT — 85% и выше; — FCR — 70–80%; — QA Score — 90% и выше; — доля повторных обращений — не более 10%; — автоматизация 50–70% типовых обращений; — снижение ручной нагрузки на команду на 40–60%; — снижение стоимости обработки одного обращения минимум на 30%; — сокращение критических жалоб и эскалаций; — измеримое снижение оттока пользователей после обращений в поддержку; — формирование стабильного потока продуктовых улучшений на основании обращений клиентов. Ключевые показатели роли: — First Response Time. — Average Resolution Time. — SLA Compliance. — First Contact Resolution. — CSAT. — QA Score. — Reopen Rate. — Backlog и количество незакрытых обращений. — Количество обращений на одного активного пользователя. — Доля автоматизированных обращений. — Cost per Contact. — Retention пользователей после обращения. — Количество выявленных и устранённых системных причин обращений. Наши ожидания от кандидата: — Опыт управления клиентским сервисом или поддержкой от трёх лет. — Опыт управления командой от 10 человек. — Практический опыт построения или серьёзной перестройки службы поддержки. — Понимание SLA, FCR, CSAT, QA, WFM и других операционных метрик. — Опыт создания регламентов, базы знаний и системы контроля качества. — Умение работать с аналитикой, находить причины проблем и принимать решения на основании данных. — Опыт внедрения автоматизации, чат-ботов или AI-инструментов. — Умение работать со сложными, конфликтными и финансовыми обращениями. — Сильные навыки управления командой: найм, адаптация, обучение, мотивация и performance management. — Способность взаимодействовать с продуктом и разработкой и добиваться устранения первопричин обращений. — Умение одновременно повышать качество сервиса и контролировать его экономическую эффективность. Будет преимуществом опыт в gaming, iGaming, fintech, crypto, marketplace, e-commerce или другом высоконагруженном B2C-продукте. Какого человека мы ищем: Нам нужен системный и самостоятельный руководитель, который умеет не только управлять людьми, но и строить процессы. Человек, способный погрузиться в реальные обращения пользователей, найти корневые проблемы, сформировать целевую модель и довести изменения до измеримого результата. У руководителя будет необходимый уровень полномочий для изменения процессов, внедрения инструментов и взаимодействия с другими подразделениями.

Location: Canada, Montreal, QC Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Position - Sr Game Designer (Progression & Economy) Haven Studios is a game development studio headquartered in Montreal. In May 2021, we embarked on a journey to start Haven as a small team with big ambitions. Our goal was to build a studio of exceptional people where together we could make the kind of games we’ve always wanted to create – games we’ve longed to play. At Haven, we believe that kindness, adaptability and fearless optimism make space for creative excellence. We are a hybrid studio that supports flexibility, focus and collaboration for our teams. Haven joined the PlayStation Studios family as the first Sony game development team in Canada in 2022. Our first game is in development for PlayStation and PC, a competitive multiplayer action heist game with a vision to entertain and engage players for years to come. Position - Sr Game Designer (Progression & Economy) We are looking for an experienced Senior Game Designer with a highly structured, analytical mindset to own the progression systems, player lifecycle, and economic health of our upcoming live service title. In this role, you will design the frameworks that keep players engaged for years, translating high-level creative vision into mathematically sound, highly structured progression loops and economy systems. You will operate within a collaborative, multidisciplinary environment, ensuring that player investment, rewards, and monetization strategies feel cohesive, fair, and deeply engaging. Reporting Line The Senior Game Designer will report to the Project Lead-Game Design Role and Responsibilities System Architecture: Design, model, and maintain complex player progression frameworks, monetization loops, and virtual economies that support long-term player retention and engagement in a live service environment. Structured System Design: Translate abstract player experience goals into precise structural maps, detailed spreadsheets, data tables, and algorithmic logic models. Balancing & Tuning: Own the balancing, pacing, and tuning of player rewards, XP curves, drop rates, sink/source mechanics, and overall game economy to eliminate inflation or progression bottlenecks. Live Service Integration: Coherently integrate progression, monetization, and social layers within a multiplayer AAA ecosystem, aligning features across both PvE and PvP dimensions. Cross-Functional Alignment: Act as the primary point of contact for progression and economy systems, working closely with Directors, Producers, Data Analysts, and Engineers to ensure structural feasibility and data telemetry readiness. Lifecycle Optimization: Adapt and optimize systems post-launch based on player metrics, behavior patterns, and shifting market trends while maintaining structural balance with new content releases. Required Experience and Skills AAA Live Service Background: Extensive experience in systems or progression design with at least one shipped AAA multiplayer live service title where you owned or significantly contributed to the game's economy or progression loops. Structured Thinking: A proven, highly methodical approach to design. You rely on strong mathematical logic, complex spreadsheets, and structural documentation over guesswork. Economic Mastery: Deep understanding of macro and micro-economy principles in modern gaming, including monetization strategies, virtual currencies, reward pacing, and incentive loops. Engine Proficiency: Strong ability to work directly within the Unreal Engine editor to hook up data structures, configure data tables, and test progression parameter changes locally. Data-Informed Approach: Strong competence in interpreting live telemetry, player cohorts, A/B testing data, and macroeconomic analytics to guide balance adjustments and systems optimization. Clear Documentation: Exceptional ability to distill complex, multi-layered economic dependencies into clear, highly readable system specifications for technical and non-technical stakeholders. Assets System Modeling Tools: Experience using economy simulation software or advanced mathematical scripting (e.g., Python, Machinations, or specialized spreadsheet modeling) to stress-test systems before implementation. Dual Discipline Background: Prior design experience crossing into complementary fields such as Level Design, Business Intelligence, Data Analytics, or UX Design. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: San Francisco Perplexity is continuing to rapidly scale our Enterprise Engineering Organization and seeking Engineering Managers with deep expertise across the Enterprise domain to help lead the next wave of growth. As an Enterprise Engineering Manager, you will combine technical judgment, product intuition, and people leadership to help large organizations adopt AI at scale. We are hiring across the enterprise control plane, enterprise data plane, and connector marketplace and activation. Depending on your area of focus, you will lead and grow a team in one of these areas, addressing challenges such as: Enterprise Control Plane: Building the identity, security, and governance foundations that enable large organizations to deploy Perplexity confidently, including SSO, SCIM, role-based access, customer-managed encryption keys (BYOK), admin APIs, and enforceable policies governing access to data, models, and tools. Supporting regulated-industry requirements, including SOC 2, HIPAA, data governance, and residency, with audit logs and analytics that give administrators visibility into how Perplexity is used. Enterprise Data Plane: Building the connector platform and semantic data layer that give Computer reliable, permission-aware access to enterprise systems and knowledge, including managed authorization, private-system access, and data freshness. Connector Marketplace and Activation: Building discovery, recommendations, onboarding, and marketplace experiences that help customers find and adopt integrations, while working with partners to expand the connector ecosystem. Across these areas, you will translate enterprise customer needs into scalable technical solutions across Perplexity’s products. RESPONSIBILITIES - Set technical direction for your team and guide architecture decisions across the enterprise platform. - Build the foundational systems that enable large organizations to deploy Perplexity broadly and confidently. - Shape roadmaps with product and design, applying strong technical judgment and product intuition. - Set a high bar for reliability, code quality, testing, and maintenance. Lead incident response and ensure platform changes and connector migrations are rolled out safely. - Partner with engineering teams across the company to ensure the platforms we build are extensible and easy to adopt. - Represent engineering in strategic enterprise customer conversations, partnering with sales and customer success to understand requirements and remove barriers to adoption. - Oversee hiring, onboarding, and mentorship for a rapidly growing team. Develop rigorous interview pipelines and work closely with recruiting to source candidates. - Work with Perplexity’s co-founders to deliver enterprise engineering priorities. QUALIFICATIONS - Strong technical judgment and experience building enterprise platforms or products, with an understanding of the reliability, security, and usability requirements of enterprise customers. - Domain expertise in at least one of the following areas: - Enterprise control plane: identity and access management, SSO/SCIM, role-based access, key management, admin APIs, policy enforcement, audit logging, data governance, or compliance and residency requirements for regulated industries. - Enterprise data plane: connector and integration platforms, including authentication, source-system permissions, data synchronization, and reliability at scale; or semantic data layers and knowledge platforms that make enterprise data accessible and useful to AI. - Connector marketplace and activation: discovery and recommendation systems, integration onboarding, marketplace product UX, or technology partner ecosystems. - Ability to deliver in a fast-moving environment while balancing customer needs, technical quality, and long-term maintainability. - Detail-oriented and quality-focused - our customers run critical workflows on Perplexity, and our product needs to stay robust and reliable. - Ability to translate enterprise customer needs into clear technical priorities and communicate tradeoffs effectively. - Experience building and managing high-performing engineering teams, with a strong management practice grounded in clear feedback, effective 1:1s, career development, and recruiting and retaining high-caliber talent. - Ability to lead parallel technical initiatives, align strong technical perspectives, and make clear prioritization and tradeoff decisions. - Experience with AI/ML products, enterprise AI adoption, or scaling enterprise platforms at a startup is a plus. - 8+ years of engineering experience, with at least 4 of those years as an engineering manager.

Location: United States; Denver; Chicago; Seattle; Austin; Phoenix; Washington D.C.; New York; Los Angeles; Boston; San Francisco Workplace: Remote As a Senior Product Manager on the Cloud team at ClickHouse, you will be responsible for leading the development and delivery of Cloud-focused features for our flagship offering. Potential areas of focus include the ClickHouse Cloud query experience, data visualization, and Cloud-native enhancements to the core product. You will work closely with the design and engineering teams to ensure that each feature contributes to an intuitive, cohesive product experience, and is built to meet the needs of our customers. You will also collaborate with the marketing and sales teams to ensure that the product is effectively positioned and promoted in the market. THE ROLE: Feature Ideation, Definition, and Development - Define and drive development of existing initiatives comprising the product roadmap for ClickHouse Cloud. - Be responsible for ensuring that these initiatives are delivered such that they align with our company goals and meet customer needs. - Conduct market research and gather customer feedback to inform priorities, and help manage the product backlog to ensure that the most valuable features and enhancements are prioritized and delivered in a timely manner. Prioritization is key. - Feel strongly about a feature that hasn’t yet been considered? No problem. This role benefits from high degrees of both autonomy and impact—you will be empowered to ideate and propose net-new initiatives, thereby contributing directly to our overall product strategy and direction. Cross-functional Leadership and Collaboration - Every project requires collaboration between various teams at ClickHouse and you are the glue that holds them together. You will be responsible for coordinating with partners on the design, engineering, and security teams to ensure that they are aligned on scope and timeline for each project. You will also be principally in-charge of identifying, communicating, and resolving cross-team blockers and dependencies. - You will be the internal ‘face’ of your projects. - Pre-shipment, you will deliver periodic status updates to our leadership team and the broader company. You will also collaborate with our marketing and sales teams to develop and execute on feature launch strategy (documentation, positioning, messaging, pricing). Finally, you will conduct pre-launch enablement sessions for our sales and support teams, such that they are equipped to convey this information to our customers. - Post-shipment, you will maintain internal and external documentation and help our sales and support teams address customer questions, concerns, and feedback. Performance Monitoring and Incremental Improvement - You will define, track, and own key performance indicators (KPIs) for your projects and regularly report on progress to stakeholders. - We ship incremental improvements across our product surface area every single week. You will obsessively monitor and analyze product usage and performance data to identify areas for improvement and optimization. - Relatedly, a crucial underpinning of any successful product is polish—nobody likes papercuts. You will dog-food our product on a daily basis and suggest incremental improvements that reduce jagged edges and contribute to a polished product experience. YOU BRING: - 3+ years of cloud software engineering or related technical experience - Experience working with SQL databases and data analytics (prior experience with ClickHouse preferred but not required) - Demonstrated success in delivering high-quality products to market. - Strong analytical skills and ability to use data to inform product decisions. - Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. - Strong leadership skills, with the ability to inspire and motivate others to achieve goals. PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: San Francisco; Remote; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We’re looking for a high-performing strategic finance professional to join our growing Product Finance team. Training is one of Baseten's fastest-evolving businesses and it won't be the last new product line we launch. You'll own the economics of Training end to end and be the finance owner for new products as they go from idea to launch to scale, partnering directly with Product, Engineering, Infrastructure, and GTM leadership on the pricing, margin, and capacity decisions that shape each business. This is a builder role: much of what you'll own doesn't exist yet as a model, a dashboard, or a process. This role is ideal for someone with 5 to 8 years of experience across strategic finance, investing, and/or investment banking who wants broad exposure to company-building inside a fast-scaling AI infrastructure company. Experience at a usage-based company is a plus. RESPONSIBILITIES - Build and maintain cost-to-serve models for Training engagements across compute, delivery time, and reserved capacity - Own Training pricing and recommend structures across committed engagements, usage-based pricing, and packaged offerings - Track training capacity utilization and tie capacity plans to pipeline - Run the monthly Training business review across bookings, utilization, margin, pipeline, and renewal and expansion trends - Own the Training forecast and annual plan, including compute needs, unit costs, and multi-year P&L - Partner with Product on new products from concept onward, building pre-launch business cases, cost-to-serve views, and go/no-go recommendations - Set launch pricing and packaging for new products - Define success metrics and scale criteria at launch REQUIREMENTS - Bachelor's degree in Business Administration, Finance, or Economics - 5+ years of experience in strategic finance at a high-growth company, PE/VC investing, and/or investment banking - Excellent financial modeling and analytical skills, including building unit economics or cost-to-serve models from raw usage and cost data - Ability to synthesize complex information into clear recommendations for executives - Comfortable building from scratch and making decisions with incomplete data in a fast-moving environment - Strong attention to detail with a bias toward ownership and execution - Excellent communication and presentation skills - High intellectual curiosity and interest in AI / infrastructure / developer tooling - Advanced Excel / Google Sheets skills; familiarity with SQL or BI tools is a plus NICE TO HAVE - Experience with GPU compute economics or cloud infrastructure - Familiarity with how ML model training and fine-tuning work - Experience with product-led growth economics, such as free tiers, credits, and conversion - Experience pricing or launching a new product line BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

EDB provides a data and AI platform enabling organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud. The company supports over 1,500 customers globally, including government organizations, financial services, media, and IT companies, offering enterprise-grade open source technologies with high availability and mission-critical capabilities such as security, compliance controls, and observability. The position is 100% remote. The role involves designing, implementing, and maintaining the EDB Postgres Distributed (PGD) product, a multi-master distributed PostgreSQL solution providing high availability, geographic distribution, and active-active replication for enterprise workloads. Responsibilities: — Design, develop, test, and document new PGD capabilities — Maintain and improve performance and usability of existing PGD capabilities — Analyze business requirements and translate them into executable tasks — Provide world-class production support to PGD customers — Participate in code reviews and collaborate with a globally distributed team Requirements: — 5+ years of software engineering experience — Strong proficiency in C programming — Experience with PostgreSQL internals (storage engine, WAL, replication, catalog system, or extension development) — Understanding of distributed systems concepts including replication topologies, consensus, conflict resolution, eventual consistency, and failure modes — Experience with multi-version/multi-branch codebases and active backporting workflows — Familiarity with build systems and CI/CD practices — Comfortable working with Git on large, long-lived codebases with complex branching — Strong debugging and performance analysis skills Advantages: — Prior contributions to PostgreSQL or other open-source database projects — Experience with logical replication, logical decoding, or custom replication solutions — Knowledge of distributed consensus algorithms such as Raft — Familiarity with PostgreSQL extension API and hook system — Experience with high availability architectures and failover mechanisms — Experience with Python and Rust — Experience with major cloud providers: AWS, Azure, GCP — Experience with Ansible, Docker, and Kubernetes EDB supports employee well-being with benefits including access to health and wellness resources and Wellness Fridays through December 2026. EDB is an equal opportunity employer committed to diversity, inclusion, trust, and respect. EDB does not accept unsolicited resumes from recruitment agencies without a signed agreement.

Location: Independence, Missouri, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability, rapid root cause identification, and continuous improvement of server and platform reliability. You will act as a senior escalation point for complex hardware and firmware issues affecting production systems, driving investigations from symptom to root cause and coordinating resolution across engineering, vendors, and on-site teams. The role requires strong analytical thinking, structured problem-solving methodology, and deep hardware expertise in high-density, performance-critical infrastructure environments. Your responsibilities will include Leading root cause analysis for complex hardware and firmware failures across production fleets Aggregating recurring problems and error patterns to identify systemic reliability issues Acting as the senior escalation point for hardware-related incidents impacting availability or performance Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions Partnering with internal engineering teams to validate fixes and prevent recurrence Performing hardware and firmware validation before fleet-wide rollout Driving structured incident investigations using established IT problem management methodologies Supporting on-site teams with technical coordination during critical hardware events Improving hardware observability, failure tracking, and reporting processes Contributing to long-term hardware reliability strategy and fleet-wide stability improvements What we expect you to have Strong hands-on expertise with server hardware in data center or large-scale production environments Proven experience performing root cause analysis of hardware and firmware failures Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes Experience working directly with hardware vendors and engineering teams to resolve production issues Structured problem-solving skills using formal IT or incident management methodologies Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns Experience coordinating technical activities with on-site operations teams Ability to manage multiple concurrent investigations with production impact Clear written and verbal communication skills in cross-functional environments It will be an added bonus if you have Experience in GPU-dense, AI, or high-performance computing environments Exposure to firmware lifecycle management and large-scale rollout validation Familiarity with Linux-based production systems and infrastructure tooling Experience improving fleet-wide hardware reliability metrics at scale Working conditions Onsite work in the Independence Missouri Data center. Participation in incident escalations for production-impacting events Key employee benefits Comprehensive medical, dental, and vision coverage 401(k) plan with company contribution Flexible paid time off Paid parental leave Professional development support Compensation $125,000 – $180,000 per year plus annual performance-based bonus. #LI-AL1 Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $147,200 — $183,900 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Birmingham, Alabama, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability, rapid root cause identification, and continuous improvement of server and platform reliability. You will act as a senior escalation point for complex hardware and firmware issues affecting production systems, driving investigations from symptom to root cause and coordinating resolution across engineering, vendors, and on-site teams. The role requires strong analytical thinking, structured problem-solving methodology, and deep hardware expertise in high-density, performance-critical infrastructure environments. Your responsibilities will include Leading root cause analysis for complex hardware and firmware failures across production fleets Aggregating recurring problems and error patterns to identify systemic reliability issues Acting as the senior escalation point for hardware-related incidents impacting availability or performance Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions Partnering with internal engineering teams to validate fixes and prevent recurrence Performing hardware and firmware validation before fleet-wide rollout Driving structured incident investigations using established IT problem management methodologies Supporting on-site teams with technical coordination during critical hardware events Improving hardware observability, failure tracking, and reporting processes Contributing to long-term hardware reliability strategy and fleet-wide stability improvements What we expect you to have Strong hands-on expertise with server hardware in data center or large-scale production environments Proven experience performing root cause analysis of hardware and firmware failures Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes Experience working directly with hardware vendors and engineering teams to resolve production issues Structured problem-solving skills using formal IT or incident management methodologies Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns Experience coordinating technical activities with on-site operations teams Ability to manage multiple concurrent investigations with production impact Clear written and verbal communication skills in cross-functional environments It will be an added bonus if you have Experience in GPU-dense, AI, or high-performance computing environments Exposure to firmware lifecycle management and large-scale rollout validation Familiarity with Linux-based production systems and infrastructure tooling Experience improving fleet-wide hardware reliability metrics at scale Working conditions Onsite work in the Birmingham Alabama Data center. Participation in incident escalations for production-impacting events Key employee benefits Comprehensive medical, dental, and vision coverage 401(k) plan with company contribution Flexible paid time off Paid parental leave Professional development support Compensation $125,000 – $180,000 per year plus annual performance-based bonus. #LI-AL1 Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $147,200 — $183,900 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Senior RF Engineer on the WHOOP Hardware team, you will support the development, integration, validation, and delivery of the wireless systems that power WHOOP's wearable products. Working closely with Electrical, Firmware, Mechanical, Manufacturing, and Product teams, you will independently drive RF development and validation activities from early prototypes through production. WHOOP products rely on highly integrated wireless systems operating within compact and challenging wearable form factors. You will bring strong hands-on RF test and debugging experience to characterize system performance, identify root causes of wireless issues, develop robust validation methodologies, and ensure designs meet performance, regulatory, and manufacturing requirements.   RESPONSIBILITIES - Own RF system characterization, validation, and debugging from early prototypes through production. - Define validation plans, test methods, and acceptance criteria for conducted, radiated, and system-level wireless performance. - Characterize transmitter, receiver, antenna, coexistence, interference, desense, and OTA performance, including return loss, antenna efficiency, TRP/TIS, and on-body performance as applicable. - Develop repeatable test setups, fixtures, scripts, and automated measurement methods to improve validation coverage, efficiency, and data quality. - Analyze RF performance data, identify failure modes and root causes, and drive corrective actions with Electrical, Firmware, Mechanical, and Manufacturing teams. - Guide RF-critical schematic and PCB design, including matching networks, grounding, shielding, routing, component selection, and antenna integration. - Apply RF circuit, electromagnetic, and system analysis using tools such as CST, HFSS, MATLAB, Python, or similar tools. - Establish production test methods, limits, and correlation studies while supporting manufacturing troubleshooting and wireless regulatory certification. - Advance next-generation RF architectures, antenna technologies, validation methods, and manufacturing techniques while communicating technical risks and recommendations across engineering teams. - Travel up to 15%, domestically and internationally. QUALIFICATIONS - BS or higher in Electrical Engineering or related field. - 5+ years of relevant RF or wireless engineering experience. - Demonstrated expertise in RF system characterization, validation, debugging, and root-cause analysis. - Background in conducted and radiated wireless testing, including transmitter performance, receiver sensitivity, antenna performance, coexistence, and desense. - Hands-on proficiency with RF lab equipment, including spectrum analyzers, signal generators, VNAs, oscilloscopes, wireless communication testers, and calibration tools. - Familiarity with antenna and OTA measurements, including return loss, efficiency, radiation performance, TRP, and TIS. - Strong command of RF and electrical engineering principles, including impedance matching, transmission lines, circuit design, PCB layout, grounding, shielding, and antenna integration. - Working knowledge of RF test automation, data analysis, or electromagnetic simulation using tools such as Python, MATLAB, LabVIEW, CST, or HFSS. - Excellent communication skills, with experience supporting product validation, manufacturing, and wireless regulatory certification. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibilityThe WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $140,000 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: New Jersey, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability, rapid root cause identification, and continuous improvement of server and platform reliability. You will act as a senior escalation point for complex hardware and firmware issues affecting production systems, driving investigations from symptom to root cause and coordinating resolution across engineering, vendors, and on-site teams. The role requires strong analytical thinking, structured problem-solving methodology, and deep hardware expertise in high-density, performance-critical infrastructure environments. Your responsibilities will include Leading root cause analysis for complex hardware and firmware failures across production fleets Aggregating recurring problems and error patterns to identify systemic reliability issues Acting as the senior escalation point for hardware-related incidents impacting availability or performance Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions Partnering with internal engineering teams to validate fixes and prevent recurrence Performing hardware and firmware validation before fleet-wide rollout Driving structured incident investigations using established IT problem management methodologies Supporting on-site teams with technical coordination during critical hardware events Improving hardware observability, failure tracking, and reporting processes Contributing to long-term hardware reliability strategy and fleet-wide stability improvements What we expect you to have Strong hands-on expertise with server hardware in data center or large-scale production environments Proven experience performing root cause analysis of hardware and firmware failures Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes Experience working directly with hardware vendors and engineering teams to resolve production issues Structured problem-solving skills using formal IT or incident management methodologies Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns Experience coordinating technical activities with on-site operations teams Ability to manage multiple concurrent investigations with production impact Clear written and verbal communication skills in cross-functional environments It will be an added bonus if you have Experience in GPU-dense, AI, or high-performance computing environments Exposure to firmware lifecycle management and large-scale rollout validation Familiarity with Linux-based production systems and infrastructure tooling Experience improving fleet-wide hardware reliability metrics at scale Working conditions Onsite work in the Vineland New Jersey Data center. Participation in incident escalations for production-impacting events Key employee benefits Comprehensive medical, dental, and vision coverage 401(k) plan with company contribution Flexible paid time off Paid parental leave Professional development support Compensation $125,000 – $180,000 per year plus annual performance-based bonus. #LI-AL1 Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $147,200 — $183,900 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for an experienced HR Compliance Manager to establish and lead our EMEA People Compliance function. As a key member of the People Experience team, this role works in close partnership with AMER HR Compliance, Employment Legal, Privacy and People teams. This is a highly collaborative and influential role requiring strong EMEA employment compliance expertise alongside experience in policy governance, regulatory change, risk and controls, data governance, and program management. The right candidate will have a strong interest in employment policies and legislative trends, extensive program management and vendor management experience, and desire to understand and improve processes. This role will also focus on process improvement opportunities and demonstrating industry best practices. Based in London and reporting to the Senior Director, People Experience EMEA, this person will lead the EMEA HR Compliance & UK Leave of Absence teams. Join this highly collaborative HR team whose mission is to create a highly engaged work culture. What you’ll be doing: 1. EMEA People Compliance Framework & Governance Build and lead the EMEA People Compliance framework, establishing governance, controls, ownership and reporting across the region Monitor relevant employment and regulatory developments across EMEA with the Legal team and translate requirements into practical People policies, processes and controls Develop reporting and metrics that provide visibility of compliance status, emerging risks and remediation. 2. Policy Governance & Regulatory Change Establish and manage the EMEA policy governance framework Partner with Employment Legal to translate legislative and regulatory change into scalable policies, processes and guidance Lead change management and capability-building associated with regulatory change, including training and guidance for PX teams Create clear governance across policies, handbooks, employee-facing articles and internal guidance Develop training and guidance so PX teams can confidently interpret and apply policies Act as an escalation point for complex scenarios and guide relevant teams 3. Employment Compliance Programs Oversee EMEA Right to Work and immigration compliance controls, including appropriate verification and reverification processes. Own the EMEA background screening process and vendor relationship for the region Partner with Talent Acquisition (TA), IT, and tech teams to enhance integrations between systems for best-in-class employee experience Establish and own the EMEA governance framework for fixed-term employment, partnering with TA, HRBP, Finance and PX to establish appropriate controls across hiring, extensions, renewals and termination Statutory/regulatory People reporting Compliance requirements arising from employee moves/international mobility Act as subject matter expert and first point of contact for EMEA employment policy questions, providing clear and accurate interpretation of policies in close partnership with Employee Relations (ER) and Employment Legal. 4. People Data Privacy & Record Retention Governance Lead EMEA personnel file governance, including the transition from local storage to Workday, and establish appropriate standards for retention, access, naming conventions and audit controls across Workday, SharePoint and other People platforms. Conduct periodic audits, identify control gaps, and oversee remediation. Establish scalable governance for employee DSARs and other data rights requests, define best practice and clear roles and responsibilities 5. Audit, Risk & Assurance Develop and lead regional People compliance risk assessments, translating identified risks into appropriate controls, assurance activity and remediation plans Own/coordinate HR controls supporting internal and external audits, including SOX Provide People Compliance expertise for M&A due diligence, integration planning and acquisition onboarding. 6. Capability, Technology & Continuous Improvement Build compliance capability across PX through training, guidance and practical tools Identify opportunities to automate controls and reduce manual compliance activity Partner with PTS/People Technology on system controls and enhancements Build meaningful compliance dashboards and reporting Manage relevant third-party providers and budgets Drive continuous improvement and simplification Establish effective governance for employee-facing compliance and policy content across People platforms, ensuring information is accurate, current, accessible and appropriately maintained. 7. UK & Ireland Leave of Absence Leadership Lead the UK & Ireland Leave of Absence function, ensuring effective controls, reporting and employee/manager support, in partnership with ER, Benefits, Payroll and PX Provide oversight and guidance on complex or exceptional LOA cases, ensuring consistent and equitable application of policy. Core Partners: Employment Legal, Privacy, Employee Relations, People Technology, AMER HR Compliance, Talent Acquisition, Benefits and Global Mobility. Wider Stakeholders: Corporate Legal, Security, IT, Information Security, Health & Safety, Facilities, Studio HR, Sony Group companies, Finance and external vendors. What we’re looking for: 7+ years of relevant HR or People compliance, governance or related experience, including building or evolving compliance practices across multiple EMEA countries within an established global framework. Strong knowledge of employment compliance, policy governance, regulatory change, and risk and control frameworks, with experience in compliance monitoring, audits and assurance. Experience working closely with Employment Legal to translate complex legal and regulatory requirements into practical, scalable People policies, processes and controls. Knowledge of GDPR and employee data governance. Strong project management and data literacy, with the ability to use reporting to identify risks, monitor controls and inform decisions. Ability to influence senior stakeholders and work effectively across Legal, Privacy, HR and Technology in a global, matrixed organisation. Sound judgement, discretion and initiative, with the ability to resolve problems and improve established processes. Experience managing and developing a team. Experience with Workday, ServiceNow or comparable HR or case management systems is preferred. Desired experience: Experience establishing a regional People compliance or employment-policy capability from the ground up. Experience operating across multiple European jurisdictions, particularly environments with significant employee-representation requirements. Experience supporting HR operating-model transformation, centralisation or integration. Experience implementing global People initiatives in Europe and adapting programmes where local legal or employee-representation requirements require a different approach. Benefits : Hybrid working Discretionary bonus opportunity Private Medical Insurance Dental Scheme London Allowance (if applicable) 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Shanghai Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services. The role requires excellent communication skills, a strong understanding of payments, and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues, guide merchants through solutions, and escalate cases when necessary, all while maintaining a high level of customer satisfaction. What you will be doing: - Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat) - Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. - Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution. - Educate merchants on platform features, payment processes, and best practices to optimise their experience. - Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery. - The role requires working hours from 11:00 AM to 8:00 PM, including Public Holidays, and involves providing Instant Messaging (for e.g. WeChat) support as needed. Qualifications - Fluent in Mandarin and English - 2+ years of experience in support or operations roles, preferably within a payments environment. - Strong problem-solving skills with the ability to diagnose technical issues and provide effective solutions. - Excellent communication and interpersonal skills, with a customer-first mindset. - Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards. - Familiarity with payment processing systems, fintech platforms, or related technologies (preferred but not essential). - Proficiency in using customer service software (e.g., Zendesk, Salesforce) and CRM tools. - Proven ability to work independently as well as collaborate effectively across teams. If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Remote - Canada What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: The Storage Team at Honeycomb is the backbone of our platform, responsible for the performance, reliability, and scalability of storing and querying billions of events. We design and own the architecture that powers correct and dependable query results — enabling every product experience from Metrics to Triggers and SLOs. As a senior engineer on Storage, you’ll work on high-impact systems where our customers may never see your code directly, but they’ll rely on it every time they use Honeycomb. What you’ll do in the role: Build and deliver high-quality solutions. You will design and implement solutions that power Honeycomb’s query and data storage infrastructure. Whether it’s improving query performance, evolving the Retriever service, or making our storage layer more reliable, you’re eager to jump in and add value where the team needs it most. Scope and deliver projects independently. You’re comfortable breaking down complex storage and querying problems into achievable steps, surfacing trade-offs, and pulling in teammates when needed. You take ownership end-to-end — from design to production support — reducing toil and ensuring our systems deliver measurable customer and business impact. Collaborate with cross-functional partners. You’ll work closely with Product Management and other engineering teams to connect technical solutions to product needs, from problem discovery through solution design and delivery. Much of our work is behind the scenes, but it enables every Honeycomb product experience, from Metrics to Triggers and SLOs. Support our services in production. We believe in owning the software we build. Every engineer on Storage participates in on-call rotations, helps define team KPIs and SLOs, and proactively reduces toil by addressing reliability challenges before they reach customers. Learn new ways to solve complex problems. As Honeycomb grows, so do the challenges of scaling our systems. You will explore new technologies, data storage techniques, and query optimization strategies to keep performance and reliability strong at scale. Thrive on collaboration. You enjoy pairing, reviewing code, and offering constructive feedback. You model strong ownership and help your teammates grow, while keeping conversations forward-looking and focused on business value. What you’ll bring to the role: Technical leadership in storage and querying. You’ve led the design of patterns and guidelines that improve performance and reliability, and you bring expertise in writing Go along with experience working on high-throughput or complex systems. Prior experience with database engineering is a plus, as is comfort with Kubernetes. Curiosity and experimentation. You learn by digging in — individually, in pairs, or as a team. You ask questions to better understand complex systems, explore trade-offs, and believe in learning from incidents as a way to improve both technology and practices. Focus on business outcomes. You tie technical decisions to customer and company impact, weighing whether work is necessary now or later, and considering how projects affect the broader business. Strength in mentorship and teamwork. You guide engineers through code reviews and help spread knowledge across a team with diverse skillsets so that ownership of critical paths is shared, not siloed. Resilience in collaboration. You thrive in a senior-heavy team, giving and receiving feedback with grace, and contributing to a culture where tough problems and hard conversations lead to better outcomes. Execution with impact. You can scope and deliver complex, multi-team projects while balancing production realities, proactively reducing toil, and ensuring systems deliver measurable customer value. Deep debugging expertise. You’re trusted to diagnose and resolve the toughest production issues across the stack, restoring reliability where others may be stuck. Influence beyond your team. You multiply impact by sharing knowledge, guiding adoption of new technologies, and driving foundational work that benefits Honeycomb engineering as a whole. Base Salary based on level of experience $250,000 — $280,000 CAD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.