Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Amman, Jordan
We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.
Responsibilities
Implement and install solutions at customer's infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure the accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits.
Perform any other job-related duties related to work.
Requirements
Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
At least 2 years experience in a similar field.
Willing to travel and work extra hours when needed.
Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
Experience in operating systems (Linux and MS Windows).
Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
Knowledge in Directory Services (AD & LDAP).
Excellent personal skills
Professional effective communication, verbal and written
Customer oriented mentality
Details oriented and a team player
Initiative and self-managed
Time management and result oriented
Experience in one or more of the below is a plus:
Experience in large enterprise environments with emphasis on payments, remittance solutions.
Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
Knowledge of PKI Infrastructure and Certificate Authorities.
Knowledge of database engines (MySQL and NoSQL Databases).
Knowledge of server and client operating systems (Linux Distros, MS Windows).
Knowledge in Object Storage management.
Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).
Location: San Francisco; London; Austin; Berlin; Seattle; New York City; Toronto
Workplace: Hybrid
ABOUT THE ROLE
The Infrastructure team builds and operates the foundational systems behind Perplexity’s products. At Perplexity, infrastructure sits on the critical path of every answer, supporting real-time search, retrieval, model serving, and agent workloads where latency, reliability, and rapid iteration directly shape the user experience. This role is for strong infrastructure engineers whose experience spans multiple domains and who are energized by cross-cutting problems that do not fit neatly within a single platform team.
You do not need to be a specialist in every area. Scope ranges from owning major production systems to setting technical direction across teams, leading complex infrastructure programs, and shaping infrastructure strategy across the organization. If a specialized Cloud Infrastructure, Storage Platform, Backend Platform, Data Platform, Connector Platform, or AI Acceleration role clearly matches your expertise and interests, apply directly to it. If your experience spans several infrastructure domains or you are most energized by cross-cutting systems problems, apply here. Submit one application, and we will consider you across the Infrastructure organization.
KEY RESPONSIBILITIES
- Own cross-cutting infrastructure problems that span compute, storage, networking, data, deployment, and reliability, including eliminating bottlenecks across retrieval and serving paths, building shared abstractions across deployment environments, and resolving failure modes that cross platform boundaries.
- Design, build, and operate distributed infrastructure supporting Perplexity’s consumer, AI, and enterprise workloads, owning systems from architecture through production operation.
- Identify gaps between existing platforms and build shared abstractions, automation, and tooling that make infrastructure easier and safer to use.
- Improve system performance, availability, scalability, and cost-efficiency across online request traffic and background workloads.
- Debug complex production issues across service and infrastructure boundaries, then turn the findings into durable architectural improvements.
- Set technical direction for complex infrastructure systems, lead high-impact programs across teams, and establish durable technical standards through collaboration with infrastructure, product, AI, and security partners.
QUALIFICATIONS
- 4+ years of professional software engineering experience building and operating production backend, platform, or distributed systems.
- A track record of owning complex production systems end to end and delivering sustained technical impact across teams.
- Demonstrated ability to set technical direction, lead through influence, and raise the engineering bar through architecture, design reviews, and mentorship.
- Strong software engineering skills in Python or other systems or backend languages such as Go, Rust, C++, or Java.
- Meaningful experience across at least two infrastructure domains, such as cloud platforms, distributed systems, Kubernetes, storage, databases, networking, data systems, developer infrastructure, or production reliability.
- Ability to develop depth quickly in unfamiliar systems, reason across software and infrastructure layers, and drive production incidents from diagnosis through durable resolution.
If you’re excited about this role, we encourage you to apply even if your experience doesn’t match every qualification listed above.
Location: San Francisco; London; Austin; Berlin; Seattle; New York City; Toronto
Workplace: Hybrid
ABOUT THE ROLE
The Infrastructure team builds and operates the foundational systems behind Perplexity’s products. At Perplexity, infrastructure sits on the critical path of every answer, supporting real-time search, retrieval, model serving, and agent workloads where latency, reliability, and rapid iteration directly shape the user experience. This role is for strong infrastructure engineers whose experience spans multiple domains and who are energized by cross-cutting problems that do not fit neatly within a single platform team.
You do not need to be a specialist in every area. Scope ranges from owning major production systems to setting technical direction across teams, leading complex infrastructure programs, and shaping infrastructure strategy across the organization. If a specialized Cloud Infrastructure, Storage Platform, Backend Platform, Data Platform, Connector Platform, or AI Acceleration role clearly matches your expertise and interests, apply directly to it. If your experience spans several infrastructure domains or you are most energized by cross-cutting systems problems, apply here. Submit one application, and we will consider you across the Infrastructure organization.
KEY RESPONSIBILITIES
- Own cross-cutting infrastructure problems that span compute, storage, networking, data, deployment, and reliability, including eliminating bottlenecks across retrieval and serving paths, building shared abstractions across deployment environments, and resolving failure modes that cross platform boundaries.
- Design, build, and operate distributed infrastructure supporting Perplexity’s consumer, AI, and enterprise workloads, owning systems from architecture through production operation.
- Identify gaps between existing platforms and build shared abstractions, automation, and tooling that make infrastructure easier and safer to use.
- Improve system performance, availability, scalability, and cost-efficiency across online request traffic and background workloads.
- Debug complex production issues across service and infrastructure boundaries, then turn the findings into durable architectural improvements.
- Set technical direction for complex infrastructure systems, lead high-impact programs across teams, and establish durable technical standards through collaboration with infrastructure, product, AI, and security partners.
QUALIFICATIONS
- 4+ years of professional software engineering experience building and operating production backend, platform, or distributed systems.
- A track record of owning complex production systems end to end and delivering sustained technical impact across teams.
- Demonstrated ability to set technical direction, lead through influence, and raise the engineering bar through architecture, design reviews, and mentorship.
- Strong software engineering skills in Python or other systems or backend languages such as Go, Rust, C++, or Java.
- Meaningful experience across at least two infrastructure domains, such as cloud platforms, distributed systems, Kubernetes, storage, databases, networking, data systems, developer infrastructure, or production reliability.
- Ability to develop depth quickly in unfamiliar systems, reason across software and infrastructure layers, and drive production incidents from diagnosis through durable resolution.
If you’re excited about this role, we encourage you to apply even if your experience doesn’t match every qualification listed above.
Location: Remote, United States
Workplace: Remote
About Stepful:
Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers.
Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most.
Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more.
Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT https://www.stepful.com/post/stepful-announces-55m-series-c-to-scale-its-ai-powered-training-platform-across-the-healthcare-workforce. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list.
Our values:
We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:
- Care first: We do whatever it takes for our students to succeed.
- Learn quickly: We test, learn with data, and iterate.
- Build together: We win when we rely on each other.
- Own it: We show up, take initiative, and show pride.
The opportunity:
We are seeking a highly motivated Program Director to lead Stepful's Surgical Services programs — Surgical Technology and Sterile Processing. This is a high-impact, portfolio-level role for someone who is passionate about healthcare education and committed to expanding access to surgical careers for working adults across the country.
The Program Director, Surgical Services will own the full operational and quality lifecycle of both programs — spanning curriculum, skills lab and clinical operations, instructor team leadership, and enterprise client partnerships across 12+ healthcare employer partners in multiple states. Success in this role is measured by student outcomes (certification pass rates, graduation rates, and job placement) and the quality and depth of Stepful's relationships with its clinical and employer partners.
This remote role will require occasional travel to employer partner clinical sites and reports to the Senior Director, Operations.
If you're energized by the chance to shape how the next generation of surgical technologists and sterile processing technicians are trained — and to do it at scale — we'd love to hear from you.
WHAT YOU'LL DO:
Program Operations
- Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components.
- Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement.
- Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs.
Instructor Team Leadership
- Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs.
- Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence.
- Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes.
Enterprise Partnerships & Clinical Operations
- Partner closely with the Customer Success team to support multiple healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment.
- Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one.
- Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners.
Curriculum & Student Success
- As the Subject Matter Expert, collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations.
- Oversee student progress and performance, including progress monitoring, academic advising, and program completion support.
- Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works.
WHAT YOU'LL BRING:
- 3+ years of experience teaching surgical technology and/or sterile processing fundamentals, including course delivery, assessment, and student support
- Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification
- 5+ years of clinical or operational experience in a surgical technology or sterile processing clinical setting
- 2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight — experience with regulatory or certification compliance strongly preferred.
- Demonstrated experience managing or leading a team, including contractors or adjunct instructors.
- Experience working with enterprise clients, clinical sites, or healthcare employer partners - a collaborative, relationship-first approach is essential.
- Strong cross-functional skills; comfortable working alongside instructors, students, clinical partners, and internal Stepful teams across multiple states.
- Comfort in a fast-growing organization where priorities evolve and initiative is valued.
- Willingness to travel to our employer partner sites around the US, up to 20-25% of the time
BONUS POINTS IF:
- You have experience in EdTech or online/hybrid healthcare training environments.
- You've participated in NCCT program reviews, accreditation processes, or state authorization compliance activities.
- You hold dual certification across both surgical technology and sterile processing.
INTERVIEW PROCESS:
- Introductory call with Talent Acquisition team member
- Interview with Hiring Manager
- Take-Home Assignment
- Virtual Assignment Review
- Virtual Team Interview
- Final Onsite Interviews (at our NYC office)
BENEFITS AND COMPENSATION:
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
- 10 public holidays observed for 2026
Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
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In light of recent hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @stepful.com email address to guide you through our interview process.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is looking for a Customer Experience (CX) Manager to lead a high-performing support team serving lawyers and professional services teams. Our customers hold their own work to a high standard of accuracy and timeliness, and expect the same from our support. How well your region runs is one of the biggest levers Harvey has on what customers actually experience when they need help. Reporting to the Head of CX, you'll drive operational excellence and accountability across Harvey's global support organization.
You'll balance strategic oversight with hands-on execution. This is a role for a leader who thrives in motion: proactive, decisive, and deeply motivated by achieving results through your team. You'll inherit a metric set and processes that need to be better, and we expect you to diagnose what's broken and fix it without being asked.
You'll also be one of five CX Managers across the globe, and that peer group is where our operating standard gets set. You're expected to trade what's working across regions and push for the changes you think we should make everywhere, shaping the culture and cadence of a growing support organization.
WHAT YOU'LL DO
- Run day-to-day support delivery for your region: queue and coverage, triage and handoff, and escalation judgment, measured by First Response Time, Resolution Time, QA, and cSAT. When a number moves, you find the root cause and fix it or scale it.
- Set individual performance expectations and stay close enough to the work to spot drift early. Coach against QA results in the moment, and move to a documented plan only when coaching hasn't landed.
- Own escalations end to end: triage and severity judgment, customer communication through to resolution, and bug reports Engineering can act on without a follow-up thread. Partner with Product, Engineering, and Go-to-Market to turn recurring escalations into fixes.
- Take part in the on-call rotation for customer-impacting incidents, owning the coordination of response and customer communication strategy while an incident is live.
- Drive adoption of the AI tools and systems we provide across triage, drafting, deflection, and QA, and pressure-test what CX Ops ships against real queue conditions.
- Track how your region performs against the other four, bring what's working to your peers, adopt what's working in theirs, and propose the practices you think should apply globally.
- Forecast coverage and staffing against volume, and flag gaps before they have impact.
- Hire, onboard, and develop team members to ensure readiness for future growth and evolving support needs.
WHAT YOU HAVE
- 8+ years in customer support or customer experience, including 4+ years managing teams in a high-volume environment serving enterprise customers.
- Comfortable operating at Harvey's pace, not a typical enterprise pace. This is consistently the hardest bar for otherwise-strong support managers to clear.
- A deep focus on the customer, and real satisfaction in solving the problems that make their work harder than it needs to be.
- You are genuinely invested in developing your team, and you know a high bar is part of that.
- You manage close to the work. You know what your team's tickets actually look like, not just what the dashboard says.
- A change you made to how a support team works that produced a step change, not an incremental gain. You saw the leverage point others in the seat missed.
- Ownership of a metric set (FRT, TTR, cSAT, QA, backlog, deflection): what drives each one, what to change when one slips, and the ability to build your own reporting. We use Zendesk, Salesforce, Omni, and Snowflake.
- You understand enterprise escalations, from severity judgment through the customer conversation, and can work one yourself: reproduce the issue, read error logs, and troubleshoot API, authentication, and AI output quality issues well enough to brief Engineering accurately.
- You can take a process improvement from idea to shipped yourself, and you know which ones to handover to someone on your team instead.
- Day-to-day proficiency using AI tools in a production support workflow, not experimentation, and a concrete point of view on how AI is changing what a support team should look like.
- Admin-level fluency with Zendesk or an equivalent platform: views, triggers, macros, and routing logic.
- Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.
COMPENSATION
$144,000 - $216,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote (Argentina)
Come join Karat's
Interview Engineer
Community!
Karat is always seeking talented engineers to join our Community. If you are interested in being considered for a future Interview Engineer opportunity, please submit your application to this posting.
This is a
contractor/freelancer
opportunity, and work is compensated based on tasks performed. Currently, we are only accepting applications from candidates in the countries
on our website
, and
require
that resumes be submitted in English.
What Interview Engineers do:
Interview Engineers facilitate technical interviews with software developers around the world. As an Interview Engineer, you will create inclusive hiring processes by mitigating bias, improving hiring signals, and completing objective evaluations. These skills are critical to hiring and managing teams in startups and large enterprises. As a Karat Interview Engineer, you will:
Interview—
Facilitate an interview through Karat's platform. Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge.
Evaluate—
Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach.
Partner—
Collaborate with Karat to test content, processes, and products.
The experience you will bring:
3+ years of experience as a Software Developer or Engineer
Excellent English communication skills (written and oral) with a high level of professionalism and interpersonal skills
Reliable access to a working webcam, microphone, and a stable Internet connection
Experience conducting technical interviews is preferred (e.g., data structures, algorithms)
While we review your application, learn more about
life as an Interview Engineer
by watching this video!
Additional Information
By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found
here
.
УдалённоRemote (Argentina); Currently, we are only accepting applications from candidates in the countries
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Austin, New York, San Francisco, Canada, Remote
About the Team
We manage an internal, multi-region PostgreSQL platform that enables engineers to rapidly build, deploy, and operate services. Our mission is to provide a highly available, stable, and self-service platform with clear operational visibility. As a Systems Engineer, you will collaborate with database engineers, developers, and infrastructure teams to evolve our database architecture and automation. You will be instrumental in scaling our PostgreSQL infrastructure and enhancing database reliability. If you are passionate about PostgreSQL, automation, reliability, and database tooling, let's connect!
Role Responsibilities
Build, deploy, and manage PostgreSQL database clusters in production environments.
Develop and maintain database tooling for automation, monitoring and performance tuning.
Implement high availability, backup and disaster recovery solutions.
Work closely with Infrastructure and Applications teams to integrate database tools.
Implement proactive solutions using observability tools to monitor database health.
Optimize database performance, indexing strategies, and query tuning.
Role Requirements (Must-Have Skills)
Must-Have Skills
Experience with building, scaling, and managing large-scale multi-tenant PostgreSQL database clusters, encompassing high availability failover, and disaster recovery strategies.
Experience with infrastructure-as-code (Terraform, Ansible or Salt) .
Experience in scripting languages (Python, Bash) for automation.
Experience building and maintaining database tooling for automation and monitoring.
Experience with containerization technologies like Docker and Kubernetes.
Experience optimizing database performance and query tuning.
Experience with alerting and monitoring tools such as Prometheus, Grafana, and Kibana.
Nice-to-Have Skills
Experience developing software in Go, Ruby or C/C++
Contributions to PostgreSQL or relevant open-source projects.
Expertise in database schema migrations and automation using tools like Flyway, Liquibase or goose.
Experience with connection pooling solutions such as PgBouncer, HAProxy.
Experience with non-relational data stores such as Distributed & time-series databases (ex. Cassandra, Timescale) and key-value stores (eg., Redis)
Compensation
Compensation may be adjusted depending on work location.
For Bay Area based hires: Estimated annual salary of $157,000 - $196,000
For New York based hires: Estimated annual salary of $150,000 - $187,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: San Francisco
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Content Marketing Manager will develop content that advances Harvey's brand and business goals across editorial, campaigns, and social. This person will turn company priorities, customer insights, and market opportunities into high-quality content, then work across teams to distribute it effectively and measure its impact. This is a role for a strong writer and editor who is equally comfortable shaping strategy and producing the work itself, and who can translate complex legal, technical, and product ideas into clear, compelling stories.
WHAT YOU'LL DO
- Contribute to Harvey's editorial strategy and help execute the content roadmap set by the Head of Content and Social Strategy.
- Write and edit content across formats, including website articles, guides, reports, thought leadership, social series, video scripts, and campaign copy.
- Turn complex legal, technical, and product ideas into clear, compelling stories for Harvey's audiences.
- Develop content-led campaigns in partnership with product marketing, demand generation, communications, social, and other teams.
- Create distribution strategies that extend the reach and value of each major content asset.
- Write planned social copy and captions connected to editorial content, campaigns, launches, and brand initiatives.
- Partner with the SEO lead to apply search insights to content planning, development, and optimization.
- Use audience and performance data to understand what is working and improve future content.
- Maintain a consistent, distinctive Harvey voice across channels and formats.
- Partner with Content Operations and Publishing to move work efficiently through production, review, and publication.
WHAT YOU HAVE
- 5+ years of experience in content marketing, editorial, or a closely related discipline, ideally in B2B technology, SaaS, or professional services.
- Exceptional writing and editing skills, with a portfolio that demonstrates range across long-form editorial, thought leadership, campaign copy, and social.
- A proven ability to translate complex or technical subject matter into clear, engaging narratives for sophisticated audiences.
- Experience contributing to an editorial strategy and delivering against a content roadmap, taking ownership of high-quality output end to end.
- Strong cross-functional collaboration skills, with a track record of partnering with product marketing, demand generation, communications, and social teams.
- Familiarity with SEO fundamentals and comfort using search insights to shape content.
- Fluency with content performance metrics and the judgment to turn data into better editorial decisions.
- A sharp eye for brand voice and the discipline to maintain it consistently across channels and formats.
COMPENSATION
$164,000 - $225,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LR1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: AZ_Mesa_HQ
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets.
This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy.
Essential Responsibilities
Global Portfolio & P&L Ownership
Cradle to Grave Accountability:
Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio.
Appointed Portfolio Leadership:
Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires.
Cross Region Coordination:
Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps.
Support Ownership:
Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones.
Cross Region Leadership Across Time Zones
Global Operating Rhythm:
Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours.
Follow the Sun Coordination:
Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up.
Travel & Presence Strategy:
Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in.
Local Market Enablement
Local Leader Fluency:
Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context.
Distinct Go to Market Models:
Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ.
Regulatory & Compliance Awareness:
Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer.
Enterprise Coherence & Partnership
Technology Alignment:
Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge.
Cross VP Partnership:
Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant.
Executive Reporting:
Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative.
We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers:
Global Operating Leadership
A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection.
P&L Ownership
Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes.
Cross Cultural Fluency
Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets.
Portfolio Breadth
Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain.
Qualifications
Experience:
12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability.
Education:
A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role.
Global Leadership:
Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected.
P&L Management:
Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability.
Regulatory Breadth:
Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets.
Domain Knowledge:
Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred.
Talent Development:
A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance.
Travel Readiness:
Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: IN_Indianapolis_HQ
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets.
This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy.
Essential Responsibilities
Global Portfolio & P&L Ownership
Cradle to Grave Accountability:
Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio.
Appointed Portfolio Leadership:
Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires.
Cross Region Coordination:
Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps.
Support Ownership:
Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones.
Cross Region Leadership Across Time Zones
Global Operating Rhythm:
Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours.
Follow the Sun Coordination:
Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up.
Travel & Presence Strategy:
Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in.
Local Market Enablement
Local Leader Fluency:
Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context.
Distinct Go to Market Models:
Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ.
Regulatory & Compliance Awareness:
Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer.
Enterprise Coherence & Partnership
Technology Alignment:
Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge.
Cross VP Partnership:
Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant.
Executive Reporting:
Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative.
We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers:
Global Operating Leadership
A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection.
P&L Ownership
Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes.
Cross Cultural Fluency
Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets.
Portfolio Breadth
Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain.
Qualifications
Experience:
12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability.
Education:
A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role.
Global Leadership:
Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected.
P&L Management:
Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability.
Regulatory Breadth:
Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets.
Domain Knowledge:
Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred.
Talent Development:
A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance.
Travel Readiness:
Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: New York_Remote
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets.
This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy.
Essential Responsibilities
Global Portfolio & P&L Ownership
Cradle to Grave Accountability:
Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio.
Appointed Portfolio Leadership:
Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires.
Cross Region Coordination:
Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps.
Support Ownership:
Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones.
Cross Region Leadership Across Time Zones
Global Operating Rhythm:
Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours.
Follow the Sun Coordination:
Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up.
Travel & Presence Strategy:
Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in.
Local Market Enablement
Local Leader Fluency:
Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context.
Distinct Go to Market Models:
Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ.
Regulatory & Compliance Awareness:
Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer.
Enterprise Coherence & Partnership
Technology Alignment:
Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge.
Cross VP Partnership:
Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant.
Executive Reporting:
Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative.
We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers:
Global Operating Leadership
A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection.
P&L Ownership
Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes.
Cross Cultural Fluency
Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets.
Portfolio Breadth
Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain.
Qualifications
Experience:
12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability.
Education:
A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role.
Global Leadership:
Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected.
P&L Management:
Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability.
Regulatory Breadth:
Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets.
Domain Knowledge:
Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred.
Talent Development:
A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance.
Travel Readiness:
Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: Remote (Poland)
Come join Karat's
Interview Engineer
Community!
Karat is always seeking talented engineers to join our Community. If you are interested in being considered for a future Interview Engineer opportunity, please submit your application to this posting.
This is a
contractor/freelancer
opportunity, and work is compensated based on tasks performed. Currently, we are only accepting applications from candidates in the countries
on our website
, and
require
that resumes be submitted in English.
What Interview Engineers do:
Interview Engineers facilitate technical interviews with software developers around the world. As an Interview Engineer, you will create inclusive hiring processes by mitigating bias, improving hiring signals, and completing objective evaluations. These skills are critical to hiring and managing teams in startups and large enterprises. As a Karat Interview Engineer, you will:
Interview—
Facilitate an interview through Karat's platform. Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge.
Evaluate—
Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach.
Partner—
Collaborate with Karat to test content, processes, and products.
The experience you will bring:
3+ years of experience as a Software Developer or Engineer
Excellent English communication skills (written and oral) with a high level of professionalism and interpersonal skills
Reliable access to a working webcam, microphone, and a stable Internet connection
Experience conducting technical interviews is preferred (e.g., data structures, algorithms)
While we review your application, learn more about
life as an Interview Engineer
by watching this video!
Additional Information
By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found
here
.
УдалённоRemote (Poland); Currently, we are only accepting applications from candidates in the countries
Location: London
Workplace: OnSite
ABOUT US
At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale.
We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry.
More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale.
About LangChain
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
About the role:
Location: Hiring in London,UK
We're looking for a Commercial Account Executive to join our growing GTM team and help drive adoption of LangChain's products. In this role, you'll support the sales process by helping technical teams at innovative companies discover, evaluate, and adopt LangChain's solutions.
This is a great opportunity to learn and grow in a high-impact environment where you'll work alongside experienced sales, engineering, and customer success professionals. If you're eager to build relationships, learn about cutting-edge GenAI technology, and contribute to our go-to-market efforts, we'd love to hear from you.
WHAT YOU’LL DO:
- Support the full sales cycle from initial outreach through close, with strong attention to follow-up and follow-through
- Build relationships with prospects and customers, understanding their needs and how our products can help
- Prospect strategically into SMB, mid-market, and small-enterprise accounts
How to be successful in this role:
- 3+ years of experience in sales, business development, or a customer-facing role (SaaS or tech preferred)
- 1+ year of experience in a closing role for SMB, commercial, and mid-market accounts
- Strong track record of sourcing, qualifying, and closing outbound deals
- Execution mindset: you excel in fast-paced environments and move with urgency
- Curious and solution-oriented: you’re always finding ways to level-up your understanding of technology, your customer’s business, and your craft.
- Self-starter and resourceful; you find ways to solve problems and move things forward
Compensation & Benefits:
- We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
- Annual salary range: $175,000-$220,000 USD
COMPENSATION PHILOSOPHY:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Remote (Greece)
Come join Karat's
Interview Engineer
Community!
Karat is always seeking talented engineers to join our Community. If you are interested in being considered for a future Interview Engineer opportunity, please submit your application to this posting.
This is a
contractor/freelancer
opportunity, and work is compensated based on tasks performed. Currently, we are only accepting applications from candidates in the countries
on our website
, and
require
that resumes be submitted in English.
What Interview Engineers do:
Interview Engineers facilitate technical interviews with software developers around the world. As an Interview Engineer, you will create inclusive hiring processes by mitigating bias, improving hiring signals, and completing objective evaluations. These skills are critical to hiring and managing teams in startups and large enterprises. As a Karat Interview Engineer, you will:
Interview—
Facilitate an interview through Karat's platform. Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge.
Evaluate—
Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach.
Partner—
Collaborate with Karat to test content, processes, and products.
The experience you will bring:
3+ years of experience as a Software Developer or Engineer
Excellent English communication skills (written and oral) with a high level of professionalism and interpersonal skills
Reliable access to a working webcam, microphone, and a stable Internet connection
Experience conducting technical interviews is preferred (e.g., data structures, algorithms)
While we review your application, learn more about
life as an Interview Engineer
by watching this video!
Additional Information
By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found
here
.
УдалённоRemote (Greece); Currently, we are only accepting applications from candidates in the countries
Location: Minneapolis, MN
Workplace: OnSite
Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
ABOUT THE ROLE
Gravie is seeking an AI-forward Director of Corporate IT to lead our corporate technology function.
This leader will own IT operations, employee technology, enterprise business applications, integrations, workflow automation, and AI enablement for internal productivity and corporate operations. They will lead a multidisciplinary team responsible for delivering secure, reliable, and intuitive technology experiences across the company.
The enterprise business applications portfolio includes the internal systems used by functions such as People, Finance, Accounting, Legal, Procurement, and Operations.
This is not a traditional IT leadership role focused primarily on infrastructure, administration, and ticket resolution. We are looking for a proven leader who has already modernized an IT or enterprise technology function through automation, intelligent self-service, AI agents, and integrated business systems.
YOU WILL:
- Define and execute the strategy and roadmap for corporate IT, integrations, automation, and AI, and establish enterprise standards for business applications.
- Deliver a secure, reliable, and frictionless employee technology experience while evolving IT from reactive support toward proactive, automated service delivery.
- Partner with leaders across the company to improve business processes, eliminate manual work, and identify high-value automation and AI opportunities.
- Lead the evaluation, implementation, governance, and adoption of AI-enabled tools, agents, self-service capabilities, and workflow automation.
- Ensure AI and automation solutions include appropriate security, privacy, data access, human oversight, monitoring, and accountability.
- Own the company’s core IT platforms and services, including identity and access management, Google Workspace, endpoint management, networking, collaboration tools, IT service management, and employee lifecycle processes.
- Partner with business owners to govern the company’s enterprise applications, including HR, finance, accounting, procurement, and other internal corporate systems, while ensuring appropriate integration, security, reliability, lifecycle management, and vendor oversight.
- Partner with Security to deploy and operate security technologies, enforce access controls, conduct periodic access reviews, support audits, and maintain secure onboarding and offboarding practices.
- Manage the IT and enterprise applications budget, vendors, licensing, service levels, and performance metrics in alignment with the broader technology strategy.
YOU BRING:
- 8+ years of progressive experience in corporate IT and enterprise technology, including at least five years leading teams and cross-functional technology programs.
- Experience overseeing core IT platforms and services, including identity and access management, endpoint management, collaboration platforms, networking, IT service management, and employee lifecycle processes.
- A proven record of deploying AI agents, copilots, intelligent automation, self-service capabilities, or AI-enabled support into governed production environments, with meaningful adoption and measurable business outcomes.
- Demonstrated success using low-code, no-code, integration, or workflow technologies to automate processes across multiple systems and business functions.
- Experience partnering with business owners to govern internal enterprise applications such as HRIS, ERP, finance and accounting systems, procurement platforms, and business workflow tools.
- Experience leading enterprise application implementations, migrations, integrations, or optimization programs.
- Strong understanding of APIs, workflow orchestration, data flows, access controls, and application lifecycle management.
- Experience partnering with Security to deploy and operate security technologies, manage access controls, conduct access reviews, support audits, and maintain secure onboarding and offboarding processes.
- Experience managing IT and enterprise application budgets, vendors, contracts, licensing, service levels, and delivery partners.
- Strong business judgment and the ability to communicate technology strategy, value, risks, and tradeoffs to executive audiences.
- Demonstrated success leading organizational change and driving adoption of new tools and ways of working.
A LITTLE MORE ABOUT US:
- We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
- We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
- Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.
- Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.
BENEFITS
Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.
JOB APPLICANTS
If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.
Location: United States; Remote
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ROLE OVERVIEW
We’re looking for a Senior Frontend Engineer to help build and improve core product experiences at ClickUp. You’ll work closely with product, design, backend, and integrations teams to deliver high-impact features in a fast-moving environment. This role is ideal for someone who can move quickly, write high-quality code, and balance speed with long-term maintainability.
WHAT YOU’LL DO
- Build product features in Angular and React in partnership with designers, product managers, and engineers
- Architect efficient, reusable frontend code that powers the ClickUp user experience
- Collaborate closely with backend and integrations teams to deliver end-to-end features
- Work with QA to ensure strong test coverage and high product quality across edge cases
- Identify and resolve performance, scalability, and usability issues
- Build and maintain unit and integration tests
- Fix bugs quickly and deliver durable solutions to complex product challenges
- Follow established frontend architecture and state management patterns across the app
- Manage project priorities, deadlines, and deliverables in a fast-paced environment
QUALIFICATIONS
- 5+ years of experience with JavaScript and modern frontend frameworks, with Angular or React required
- Strong experience with TypeScript, RxJS, and NgRx or similar Redux-style state management
- Solid understanding of reusable component architecture and frontend performance
- Strong HTML/CSS fundamentals, including layout, accessibility, cross-browser compatibility, and maintainable styling practices
- Proven ability to move quickly, take ownership, and execute with urgency
- Strong communication and collaboration skills
- Experience mentoring teammates and helping raise engineering quality
- Strong experience with unit, integration and end 2 end testing using jest, vilest, playwright or related frameworks.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
ОфисLondon
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридSan Francisco; London; Austin; Berlin; Seattle; New York City; Toronto
ГибридSan Francisco; London; Austin; Berlin; Seattle; New York City; Toronto
УдалённоRemote, United States
ГибридSan Francisco
География найма не уточнена
leadSan Francisco
You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy; Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones; Cross Region Leadership Across Time Zones; Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up; A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection; Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected
You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy; Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones; Cross Region Leadership Across Time Zones; Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up; A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection; Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected
You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy; Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones; Cross Region Leadership Across Time Zones; Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up; A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection; Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected
ОфисLondon
ОфисГеография найма не уточнена
УдалённоseniorUnited States; Remote; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com