Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong.
We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking.
This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters.
IN THIS ROLE YOU WILL
Lead and grow the team
- Manage and coach a team of Technical Support Engineers
- Set clear expectations for technical depth, response quality, and ownership, and give direct feedback
- Design a coverage model that works across time zones, including on-call and escalation paths
- Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices
Own support outcomes
- Own and report the team's core metrics: CX, time to resolution, escalation rate, and more
- Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster
Run AI-assisted support
- Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person
- Set the quality bar for agent answers and the process for catching incomplete ones
- Decide where automation is worth building and where it isn't, based on data
Handle escalations and partner across Sentry
- Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back
- Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales
- Bring a clear picture of customer pain to Product and Engineering, backed by numbers
YOU'LL LOVE THIS JOB IF YOU
- Think great support is an engineering problem, not a staffing problem
- Want to build the team and the systems at the same time
- Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours
- Would rather fix the cause of 200 tickets than answer them faster
- Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length.
QUALIFICATIONS
- 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company
- 3+ years managing technical support engineers, including hiring and growing a team
- Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure
- Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them
- Hands-on experience running AI or automation in a support org, and a clear view of its failure modes
- Track record of using support data to drive product and process changes
- Clear, direct written communication with customers, executives, and engineers
Bonus
- Experience at a developer tools or observability company
- Former software engineer
- Managed a team spread across multiple time zones
- Open source contributor or maintainer
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
ГибридseniorSan Francisco, California
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Location: San Francisco, CA; Boston, MA; New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
We're looking for a Fullstack Engineer to work on LangSmith, our commercial AI observability and evals platform product. In this role, you'll have the opportunity to build new features and functionality for the platform while working close enterprise customers, developer end-users and internal stakeholders.
WHAT YOU WILL DO
- Develop and implement key product features working across our entire Go, Python, and Typescript stack
- Collaborate closely with product and design teams to iterate on new features and enhance the product roadmap
- Drive aggressive project timelines while ensuring high engineering standards are being met by writing clean, maintainable, and well-tested code
HOW TO BE SUCCESSFUL IN THIS ROLE
- 2+ years of experience in software engineering working on complex platform products
- Fullstack engineering experience with Go or Python on the backend and React + Typescript on the frontend
- Solid understanding of database systems, particularly Postgres and Redis
- Experience designing and scaling APIs, preferably in high-performance, data-intensive applications
- Strong ownership and a “get stuff done” mindset - comfortable shipping fast and iterating based on user feedback
- Strong communicator with the ability to collaborate closely with various internal stakeholders and engage directly with our top-tier customers
- Bonus: Experience with AI/LLM-powered applications, developer tools, or observability platforms
Compensation
Annual salary range: $145,000-180,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
- Анализ текущих процессов ITBA, выявление областей для улучшения и поддержка оптимизации бизнес- и системных процессов внутри банка. - Сбор и анализ бизнес- и системных требований для функций программы лояльности, включая начисление бонусов, их использование и интеграцию с партнерами.
Выбирать стек, библиотеки и веб-фреймворки для Python и JavaScript с учётом требований, ожидаемой нагрузки, потенциального масштабирования проекта и удобства сопровождения. Проектировать frontend и backend: REST API, модели данных, аутентификацию и авторизацию, интеграции.
Location: Brazil, Colombia
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
Our customer is a leading education technology company that develops digital platforms and software solutions to support learning and improve educational experiences. The organization combines technology, data, and innovation to deliver scalable solutions to users and institutions worldwide.
What You’ll Do
Design, develop, and maintain reliable, scalable data pipelines and ELT processes using SQL and dbt.
Build, optimize, and maintain data transformations, ensuring data quality, consistency, and reliability.
Manage and maintain infrastructure using Terraform and infrastructure-as-code practices.
Develop and support web applications and services using Node.js, TypeScript, GraphQL, and React.
Collaborate with data, product, and engineering teams to deliver integrated data and application solutions.
Contribute to the monitoring, troubleshooting, and continuous improvement of data pipelines, applications, and infrastructure.
Participate in code reviews, technical discussions, and engineering best practices using GitHub and related tools.
Participate in the on-call rotation, serving as the primary on-call engineer for one week out of every four and as backup on-call engineer for an additional week out of every four.
What You Bring
Strong hands-on experience with data engineering and ELT processes, including advanced SQL and dbt for building and maintaining data transformations and pipelines.
Practical experience with Terraform and infrastructure-as-code practices for managing and maintaining technical environments.
Proven web application development experience with Node.js, TypeScript, GraphQL, and React, with the ability to contribute across backend and frontend components.
Strong problem-solving and troubleshooting skills, with a focus on reliability, maintainability, and production support.
Ability to collaborate effectively with distributed, cross-functional teams and work with colleagues operating in the US Mountain Time zone.
Availability to participate in the on-call rotation, including one primary on-call week and one backup on-call week in every four-week cycle.
Nice to have
Experience with Snowflake and AWS cloud services.
Familiarity with Apache Airflow for workflow orchestration, Looker for analytics and business intelligence, and Python for scripting or data engineering.
Experience with GitHub-based development workflows, including version control, pull requests, and collaborative code reviews.
English level
Intermediate/Upper-Intermediate
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Korea
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
ABOUT NORTH
North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.
WHY THIS ROLE?
This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications.
We’re looking for senior software engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-of-their-kind agent workflows that integrate LLMs with tools, APIs, and data sources. While our pace is startup-fast, the bar is enterprise-high: agents must be reliable, observable, safe, and auditable from day one.
WHAT YOU’LL DO
Customer-Facing Technical Impact
- Work closely with enterprise customers to translate high-value, ambiguous business problems into well-framed agentic problems with clear success criteria and evaluation methodologies.
- Provide technical leadership across the full development and evaluation lifecycle, including post-deployment iteration, for agentic workflows.
- Travel up to 20–40% to work on-site with customers and partners
Agent Design, Build and Production launches
- Lead the design, build, and delivery of LLM-powered agents that reason, plan, and act across tools and data sources with enterprise-grade reliability and performance.
- Balance rapid iteration with enterprise requirements, evolving prototypes into stable, reusable solutions.
- Define and apply evaluation and quality standards to measure success, failures, and regressions; Debug real-world agent behavior and systematically improve prompts, workflows, tools, and guardrails.
- Build and ship features for North, our AI workspace platform, working across the full product lifecycle from conceptualisation through production
- Take ownership of scoping and shaping use cases end-to-end, flexing into whatever technical area the problem demands (including frontend) to drive the most effective solution
Team Mentorship & Organizational Impact
- Mentor engineers across distributed teams.
- Drive clarity in ambiguous situations, build alignment, and raise engineering quality across the organization.
- Contribute to shared frameworks and patterns that enable consistent delivery across customers.
REQUIRED SKILLS & EXPERIENCE
Technical Foundations
- Demonstrated ability to build, ship, and operate production-grade software systems.
- Substantial hands-on experience designing, building, evaluating, and fine-tuning LLM-based agents in real-world applications.
- Deep familiarity with modern LLM ecosystems, including models (e.g., GPT, Claude, Gemini), vector databases, RAG architectures, agent/orchestration frameworks, prompt engineering, tool use, multi-step agent workflows (e.g., ReAct), and robust failure handling.
- Strong proficiency in Python and/or JavaScript/TypeScript.
Experience and Leadership
- Experience working directly with customers or stakeholders to design and deliver LLM-powered agentic solutions aligned with real business needs.
- Proven technical leadership at the team level, including guiding architecture, implementation, and delivery of complex AI systems.
ADDITIONAL REQUIREMENTS
- Strong written and verbal communication skills.
- Fluency in English and Korean language.
IT’S A BONUS IF YOU HAVE:
- Experience setting architectural standards for AI and agentic systems across distributed teams
- Experience flexing into unfamiliar technical areas, such as frontend, when the problem calls for it
- Exposure to regulated or sensitive industry environments (finance, healthcare, telecoms)
- Experience with enterprise security, compliance, or auditability requirements for AI systems
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
- Разрабатывать новый функционал, модули и компоненты внутренних бизнес приложений на 1C Bitrix/Bitrix24 и Laravel. - Проектировать high load интеграции с внутренними и внешними сервисами (REST, SOAP, очереди).
Задачи:
• Разработка backend-компонентов на Java (Spring Boot) с учетом надежности, безопасности и масштабируемости.
• Разработка и поддержка web-интерфейсов на Angular + TypeScript.
• Проектирование и развитие REST API, интеграция с внутренними сервисами и внешними API.
• Работа с базами данных (Oracle / PostgreSQL), написание и оптимизация SQL- и PL/SQL-запросов.
• Интеграция frontend-части с backend-сервисами (REST, WebSocket).
• Участие в code review, командных обсуждениях и совместной разработке.
• Поддержка технической документации и сопровождение текущего функционала.
Требования:
• Опыт разработки от 2 лет (Middle).
• Уверенное владение Java (Spring) и Angular (TypeScript).
• Понимание распределенных систем и клиент-серверной архитектуры.
• Опыт разработки и документирования RESTful API.
• Опыт работы с реляционными БД (Oracle / Postgres), SQL (PL/SQL — плюс).
• Опыт работы с Kafka или другими брокерами сообщений.
• Знание алгоритмов, структур данных, Git.
• Опыт интеграций (REST, SOAP и др.), умение работать в команде.
• Интерес к fullstack-развитию.
Условия:
• Удобное расположение офиса.
• Отсутствие дресс-кода.
• Гибридный график работы.
• Стабильную заработную плату и хорошие бонусы (KPI).
• Выплаты к государственным праздникам.
• Надбавка к оплачиваемому ежегодному трудовому отпуску.
• Доступ к Coursera.
• Обучение казахскому языку.
• На выбор кафетерий льгот: добровольное медицинское страхование, абонемент в спорт зал, курортно-санаторное лечение.
Условия по заработной плате обговариваются отдельно на собеседовании.
ГибридmiddleАлматы
JКомпания не указана
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— Take full ownership of backend services from design and development through deployment, maintenance, and continuous improvement. — Design, develop, and maintain scalable, high-performance distributed backend services using Python and Django.
Задачи — Разрабатывать функциональность от API до UI, без разделения на backend и frontend. — Отвечать за свою зону: архитектуру, code review и работу в production.
УдалённоseniorГеография найма не уточнена
ОфисSan Francisco, CA; Boston, MA; New York, NY
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seniorBrazil, Colombia; Ability to collaborate effectively with distributed, cross-functional teams and work with colleagues operating in the US Mountain Time zone
УдалённоKorea
Все вакансии в одном месте - страница 31 · Job Hunters