Location: Poland; Peru; Latvia; Colombia; Argentina; Romania; Slovenia; Lithuania; South Africa; Czech Republic; Estonia; Hungary; Mexico; Chile; Slovakia; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Consumer team owns the Kraken app experience used by millions of traders and crypto newcomers worldwide, the product that turns someone's first crypto curiosity into a long-term relationship with Kraken. We build the interfaces people actually use to buy, sell, manage their portfolio, and interact with their assets. Our stack is React on web and React Native on mobile, and we ship fast, measure everything, and iterate based on real user behaviour. We work agile, globally distributed, and we care as much about why we build something as how we build it.
We're looking for a world-class Senior Frontend Engineer to join our product-minded engineering team: we care about customer problems, measurable outcomes, frontend craft, and fast iteration. We work across web and mobile surfaces, partner closely with Product, Design, Data, and Platform teams, and use experimentation, observability, and user behaviour to guide what we build next.
THE OPPORTUNITY
- Design, develop, and maintain high-quality consumer-facing features across web (React) and mobile (React Native), owning the full experience from concept to production monitoring.
- Own the full lifecycle of product work, from discovery and technical design through release, monitoring, experimentation, and iteration.
- Drive A/B testing and experimentation strategies forming hypotheses, designing experiments, analysing results, and iterating based on data.
- Partner with Product, Design, Data, and Mobile engineers to create coherent experiences across Kraken’s consumer surfaces.
- Make opinionated technical decisions on framework and architecture choices (we want engineers who have strong views on things like TanStack Router vs Next.js App Router and can back them up with real experience).
- Set the standard for high-quality code — functional correctness, accessibility, performance, and testability are non-negotiables.
- Mentor engineers across seniority levels and contribute to a culture of craft and continuous improvement.
- Lead and collaborate on complex cross-platform initiatives, driving alignment across web and mobile surfaces.
- Stay ahead of the curve on React ecosystem tooling, React Server Components, concurrent features, streaming, and bring those insights back to the team.
- Work AI-natively, we use AI tools across the full SDLC and expect engineers to have a structured, opinionated workflow, not just autocomplete.
WHAT YOU BRING
- 6+ years of professional software development experience with a strong focus on consumer-facing web and/or mobile products.
- Deep expertise in TypeScript and the React ecosystem, you have opinions about state management, data fetching patterns, and component architecture, and you can articulate the trade-offs.
- Production experience with React Native and cross-platform mobile development, including App Store and Google Play release pipelines.
- Experience with Next.js — specifically familiarity with App Router, React Server Components, and the client/server boundary decisions that come with them.
- Hands-on experience with A/B testing, feature flags, and experimentation frameworks (LaunchDarkly, Optimizely, or similar).
- Experience with WebSockets or Server-Sent Events for real-time UI updates.
- Strong testing culture Jest, React Testing Library, Playwright or Cypress, and the judgement to know when to use each.
- Familiarity with modern build tooling (Vite, Webpack, CI/CD pipelines) and performance profiling.
- Experience in fintech, crypto, payments, or other high-trust consumer products where correctness and user confidence matter.
- Strong written and verbal English, you can write a clear RFC, give direct feedback in a PR review, and explain a technical trade-off to a non-technical stakeholder.
- An active AI-assisted development workflow, Cursor, Claude Code, Copilot, or equivalent with the engineering rigour to review and own what gets produced.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
УдалённоseniorPoland; Peru; Latvia; Colombia; Argentina; Romania; Slovenia; Lithuania; South Africa; Czech Republic; Estonia; Hungary; Mexico; Chile; Slovakia; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
Location: Asia-Pacific (APAC)
Workplace: Remote
ABOUT US
Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Every year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers https://careers.circle.so/ page for more about working at Circle.
ABOUT THE ROLE
We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.
This is a fully remote, full-time position. Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). This is a requirement of the role.
WHAT YOU'LL BE DOING
- Prioritize customer issues across our email channels.
- Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
- Become an expert on the Circle product, along with our internal staff admin tool.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
- Escalate feedback to inform and improve our product.
- Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
- Identify trends from customer inquiries to suggest proactive solutions.
- Collaborate with a global team through Notion, Slack, and Zendesk.
WHAT YOU'LL NEED TO BE SUCCESSFUL
- Strong alignment with our values. Find our values on our career page if you haven't read up on them yet.
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 https://magoosh.com/english-speaking/english-proficiency-levels-a-guide-to-determining-your-level/ / ILR Level 5 https://www.govtilr.org/.
- 3+ years of experience in a technical support role, ideally in SaaS.
- Strong written and verbal communication skills.
- You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.
- You're skilled at understanding and implementing technical workflows at a fast pace.
- You love understanding customer needs, and get satisfaction out of being extremely helpful.
- You are a team player, and thrive in a collaborative work environment.
- You enjoy learning new topics, and are eager to embrace new product developments.
BONUS POINTS
- Experience working with Zendesk. This is the ticketing system we use.
- You've worked in a 100% remote role before, with an international team.
- Experience working with community, payment, live stream, or content-related products.
- Experience with automation and/or Zapier to create workflows.
- Experience troubleshooting application logins and/or Single Sign-On flows.
- Familiarity with troubleshooting API issues.
COMPENSATION & BENEFITS
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub. https://circleco.notion.site/circle-candidate-hub
LEARN MORE
- Candidate Safety & Interview Process Notice https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e5b681c4d56b962790
- Diversity, Equity & Inclusion https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a8e3ff5c25a1d93ba
- How We Use Candidate Data https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e49e98f390eec6bb51
- Equal Employment Opportunity https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a967dea67e68f31f0
- Visit our Candidate Hub https://circleco.notion.site/circle-candidate-hub to learn more about working at Circle, our benefits, and our hiring process.
Location: Brazil; Peru; Colombia; Argentina; Mexico; Chile
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Dev Platform team builds the internal platform that Kraken's engineers use to build, ship and run software. Within Dev Platform, the AI Gateway is Kraken's company-wide LLM gateway: a single, governed entry point that gives teams self-service access to leading models from providers such as Anthropic, OpenAI and Google, with visibility into usage and cost, configurable budgets and rate limits, and routing across models and providers for efficiency and resilience.
THE OPPORTUNITY
- Own the reliability, availability and performance of the AI Gateway as a production-critical service used across the company, including SLOs, error budgets and on-call practices
- Design the gateway's resilience: multi-provider routing, failover, retries, rate limiting and graceful degradation when an upstream model provider is slow or unavailable
- Set the technical direction for gateway architecture, capacity planning and scaling as LLM traffic grows and more workloads move onto the gateway
- Build observability for LLM traffic, covering latency, errors, token usage and cost, attributed by team and use case
- Partner with Security, Finance and AI governance stakeholders to put access controls, budgets, audit logging and data-handling requirements into the platform
- Lead incident response and blameless post-incident reviews, and turn what you learn into lasting reliability improvements
- Automate operations through infrastructure as code, safe deployments and progressive rollouts
- Mentor engineers and raise the operating standard across Dev Platform
SKILLS YOU SHOULD HODL
- Extensive experience in site reliability, infrastructure or platform engineering, with a track record of owning high-traffic, business-critical services in production
- Deep hands-on experience with Kubernetes, a major cloud provider and infrastructure as code (for example Terraform)
- Strong command of SLOs, observability and incident management, and the judgment to know which reliability work matters most
- Proficiency in a language such as Rust or Python, and comfort reading and contributing to a production service's codebase
- Experience with API gateways, reverse proxies or traffic management: load balancing, rate limiting, failover and caching
- Experience with Consul and Vault for service discovery, configuration and secrets management
- Working knowledge of authentication and authorization mechanisms for internal platforms and APIs, such as OAuth 2.0/OIDC, JWT, mTLS and API keys, and how to apply them to a multi-tenant service
- Experience with model evaluations: building or operating eval pipelines to compare models, prompts and agents, and to catch quality regressions before and after rollout
- Familiarity with coding agents and agent harnesses (for example OpenHands, Claude Code or similar), including running them safely in sandboxed environments for engineering teams
- Experience with agent memory systems and the databases behind them (vector stores, search, relational and key-value stores), and operating them reliably
- Staff-level influence: you set direction across teams, write clear design documents and bring others with you
- Good judgment balancing reliability, cost and developer velocity for internal customers
NICE TO HAVES
- Experience operating LLM gateways or integrating LLM provider APIs at scale (streaming, token-based rate limiting, model routing, caching)
- Experience hosting and serving models yourself, including vLLM, and running distributed inference or training workloads with Ray (GPU scheduling, batching, autoscaling, cost per token)
- Experience designing, developing and maintaining Kubernetes controllers and operators (for example with controller-runtime or kubebuilder), including CRDs, reconciliation loops and safe upgrades
- Experience with cost attribution, budgeting or FinOps for usage-based services
- Background in security-sensitive or regulated environments such as financial services or crypto
- Contributions to open-source gateway, proxy or observability projects
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Brazil; Uruguay; Peru; Colombia; Argentina; Mexico; Chile
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Dev Platform team builds the internal platform that Kraken's engineers use to build, ship and run software. Within Dev Platform, the AI Gateway is Kraken's company-wide LLM gateway: a single, governed entry point that gives teams self-service access to leading models from providers such as Anthropic, OpenAI and Google, with visibility into usage and cost, configurable budgets and rate limits, and routing across models and providers for efficiency and resilience.
THE OPPORTUNITY
- Build and extend the AI Gateway: new model and provider integrations, routing policies, budgets, rate limits, and usage and cost reporting
- Design the APIs, SDKs and self-service tooling that let engineers across Kraken onboard to the gateway quickly and safely
- Help teams migrate their LLM workloads onto the gateway with minimal disruption
- Implement access control, key management and audit logging in partnership with Security
- Instrument the gateway so teams can see latency, errors, token usage and cost for their own workloads
- Own features end to end, from design through production, and keep the service reliable alongside SRE
- Support internal users with clear documentation, debugging help and a tight feedback loop that shapes the roadmap
- Contribute to code review, design documents and engineering practices across Dev Platform
SKILLS YOU SHOULD HODL
- Solid experience as a backend or platform software engineer building and operating APIs and distributed services in production
- Strong skills in a backend language such as Rust, Python or TypeScript, with a habit of writing well-tested, maintainable code
- Working knowledge of how LLM APIs behave: authentication, streaming responses, token accounting, rate limits and provider failure modes
- Experience with observability, CI/CD and containers, and comfort with Kubernetes and a major cloud provider
- Ability to design clean, well-documented APIs for internal customers and to weigh their feedback
- Clear written and verbal communication, and the ownership to carry work from idea to production
NICE TO HAVES
- Experience with API gateways, proxies or traffic management
- Experience building LLM-powered systems, including routing, caching, evaluation or cost controls
- Familiarity with authentication and authorization patterns (OAuth, OIDC, RBAC)
- Contributions to open-source infrastructure or developer-platform projects
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Remote - Mexico
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Payroll Analyst II (Colombia and LATAM Payroll)
About the job
This position is needed to support Colombia and LATAM payroll operations.
Twilio is growing rapidly and seeking an experienced Payroll Analyst to support Colombia payroll operations. The person in this role will deliver first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions.
Responsibilities
In this role, you’ll:
Work directly with the payroll vendor on end-to-end Colombia payroll execution. Support the full-cycle, gross-to-net processing across regular cycles, off-cycle payments, final settlements (liquidaciones), and statutory benefit payouts (prima, cesantías, and intereses).
Ensure mandatory filings and timely remittances via PILA, electronic payroll reporting (Nómina Electrónica) to the DIAN, and monitor local labor legislation to maintain full regulatory alignment.
Resolve employee inquiries regarding deductions, withholdings, and benefits.
Partner with the accounting team during month-end close by delivering accurate gross-to-net payroll reports, accrual data, and variance explanations to assist with their audit reviews and journal entries.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
3yrs+ of experience managing payroll processing for Colombia with working experience in accounting
Expertise in Colombian labor, tax, and social security regulations
Experience in Workday, UKG, or similar global payroll platforms
Experience with ServiceNow or similar ticketing systems
Excellent written, and verbal communication skills in English
Desired:
Experience with processing equity transactions.
Payroll processing in jurisdictions outside Colombia
Location
This role will be remote, and based in Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: New York
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Purpose of the role
This person will be Checkout.com http://Checkout.com's only IT Operations engineer in the Americas. They'll own workplace technology across five growing offices (New York, Atlanta, San Francisco, Mexico City and Brazil) and support remote employees. They solve what can be solved locally. When something needs a central Technology team, mostly based in the UK and five hours ahead, they escalate with evidence. They turn recurring problems into documented fixes that scale. They give the CEO and the newest joiner the same standard of service, and they keep users informed until each issue is closed.
Key responsibilities
- Be the senior IT point of contact for Americas offices and remote employees, including executives in the New York Office.
- Own complex issues through to resolution, or hand them to the owning team with a clear escalation. That covers end-user devices, endpoints, identity, meeting-room AV, office technology and basic-to-intermediate networking.
- Run Americas onboarding and offboarding, including the onboarding sessions and hardware logistics.
- Support office openings, moves and events across the region, traveling as needed (up to 25%).
- Manage vendor relationships, local inventory and procurement, and follow through on each.
- Log all work in Jira Service Management queues so it's auditable and colleagues can step in during absences.
- Spot recurring issues and fix them at scale through automation, scripting, AI tools, documentation or process change, then measure the impact.
- Build working relationships with office leaders, HR, Workplace Experience, Facilities, Engineering, Operations and the service desk teams.
- Take an active part in the wider, mostly UK-based IT team: present in meetings, contributing, not working in isolation.
- Mentor colleagues and share knowledge. As the Americas team grows, help bring new hires up to speed.
Essential requirements These are the four CV-screen filters Tom picked, in the order he named them:
1. Regional autonomy: has been the sole or primary IT presence for an office or region, working independently while the central teams sat in other time zones. Knows when to fix locally and when to escalate.
2. Operational improvement: has spotted recurring problems, fixed them at scale and stopped them coming back, and can state the measured impact.
3. Technical depth and breadth: across macOS and Windows devices, identity, collaboration tools, meeting-room AV and networking fundamentals.
4. Independent service ownership: has owned a service, project or operational area end to end, and stayed accountable through diagnosis, recovery, root cause and prevention.
Also essential:
- Experience with each category of the core tooling: device management, identity, collaboration suite and IT ticketing. The exact products aren't required. A candidate with neither the tool nor the domain is not a fit.
- Gives executives and junior employees the same standard of service.
- Communicates openly. Can talk users through fixes remotely and sends updates without being chased.
- Drives their own learning rather than waiting to be trained.
- Able to travel up to 25%.
Desirable
- Checkout's stack: Google Workspace, Slack, Okta, Jamf (macOS), Intune (Windows), Jira Service Management, Google Meet (Zoom experience is fine), and Poly room/Logitech hardware.
- In-house corporate IT background, preferred over managed service provider (outsourced IT) experience.
- Practical AI use, such as building workflows in Claude, and helping others adopt it.
- Scripting in any language.
- Technical lead or mentoring experience, and real interest in moving into first-line supervision.
Not required
- Deep network architecture expertise.
- Formal people management.
- Experience with every Checkout tool.
- A specific scripting language. This is not a DevOps role.
Salary Range: $112,800 - $141,000
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Lisbon, Portugal
JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.
JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.
We are currently looking for an experienced QA Engineer to work with web services, backend systems, and APIs. If you enjoy finding bugs, ensuring they get fixed, and suggesting improvements to enhance the product for user satisfaction, come join our team!
Responsibilities
Perform manual testing of web services; automation experience is a plus but not mandatory
Participate in product improvement and collaborate closely with the development team
Analyze complex business logic, break it down into clear components, and find issues that others might miss
Continuously look for ways to improve the product and testing processes
Ask questions when something is unclear and investigate issues thoroughly until the root cause is found
Requirements
At least 4 years of experience testing web applications
Understanding of web technologies and client-server interactions
Experience working with at least one database
Ability to inspect, analyze, and modify network traffic using tools such as Charles Proxy, Fiddler, Postman, or similar
Preferred
Familiarity with testing methodologies and experience optimizing testing processes
Basic programming skills in any language for writing scripts or creating simple automation
We are offering
Compensation package: base salary starting from €70,000 gross per year and performance-based bonuses
Office-first: flexible hours with a possibility to work remotely 52 days per year, and 22 days of paid annual leave
Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work
B
efore applying for the above position please review our Candidate Privacy Notice
here
. By responding to the vacancy, you acknowledge that you have read our Privacy notice.
Location: Remote - Mexico
Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit
www.bugcrowd.com
.
Job Summary
If you like owning problems end to end, making security a default property of everything we build, and working closely with engineering, we want to meet you. Bugcrowd is looking for security engineers who move beyond standard tooling and drive measurable security outcomes our customers can rely on. You will help us shape a culture where security helps others succeed, not just points out problems.
Essential Duties and Responsibilities
Partner Closely with Engineering
: Refine architecture, validate new features, and drive security investment while prioritizing engineering velocity
Build Security Paved Roads
: Contribute to the secure defaults, libraries, and "paved roads" that systematically eradicate entire classes of vulnerabilities rather than fixing bugs one by one
Create Feedback Loops
: Tune security tooling such as SAST, DAST, SCA, and secret scanning to reduce noise and focus on what matters
Be our Best Customer
: Ensure our bug bounty program can be a model for other customers. Experiment with new ways to leverage the creativity of the crowd. Provide feedback on new platform features to engineering and product
Own Projects End to End
: Lead cross-functional product security projects from scoping through delivery, influencing product and engineering roadmaps and clearly communicating risk to both technical and non-technical stakeholders
Amplify our Impact
: Use code and automation as a lever to scale coverage and eliminate repetitive work. Build systems based on incentives and accountability rather than just bureaucratic process
Education, Experience, Knowledge, Skills, and Abilities
3+ years of experience in product security, application security, or secure software development
Can review code, automate tasks, and build security tooling in at least one modern programming language (e.g., Python, Go, Ruby, Java)
Hands-on experience with core application security practices — threat modeling, secure code review, and automated testing (SAST, DAST, SCA) — and a solid grasp of common vulnerability classes (e.g., OWASP Top 10)
Demonstrated ability to manage projects and influence cross-functional partners across engineering, DevOps, and product.
Bachelor's degree in engineering, computer science or relevant field, or equivalent practical experience
Bonus Points (Preferred but not required)
Previous experience with Bug Bounty or vulnerability disclosure programs
A background in building "paved roads" or secure-by-default internal libraries to eliminate entire classes of vulnerabilities
Hands-on experience securing cloud-native platforms and Infrastructure as Code (e.g., Terraform, AWS, GCP, Kubernetes, Docker)
Experience working within a fast-paced, high-growth security or SaaS company
Working Conditions and Physical Requirements
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
Environment - remote, work-from-home 100% of the time
Culture
At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
Disclaimer
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by
law.
Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here:
https://www.bugcrowd.com/privacy
.
Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.
Apply at:
https://www.bugcrowd.com/about/careers/
Location: Argentina; Mexico; Colombia; Brazil; Costa Rica
We are seeking an experienced
Senior Architectural Project Manager / Job Captain
to support high-end retail and commercial renovation projects for a New York City architecture firm.
This position combines hands-on architectural production with project management and construction administration. You will help move projects from construction documentation through construction, coordinating with consultants and contractors, resolving technical questions, and maintaining clear, accurate project documentation.
The ideal candidate brings
direct experience working on U.S. architectural projects
, advanced proficiency in
Revit or AutoCAD
, and strong experience supporting projects during construction. You should be comfortable independently producing detailed drawings, reviewing contractor submissions, and following technical issues through resolution.
Experience with high-end retail, custom façades, specialty finishes, and complex architectural detailing is particularly valuable.
Responsibilities
Manage architectural deliverables, project priorities, and coordination with internal teams, consultants, and contractors.
Produce and review construction documents, including plans, elevations, sections, schedules, and architectural details.
Review submittals, shop drawings, and product information for consistency with project documents and design intent.
Prepare and coordinate RFI responses, resolve construction questions, and develop supplemental drawings or clarifications as needed.
Track submittals, RFIs, revisions, and outstanding construction issues using Procore or other project management tools.
Develop details for façades, custom architectural elements, specialty finishes, and complex renovation conditions.
Coordinate architectural documentation with existing-building conditions, structural components, and other building systems.
Review drawings for accuracy, constructability, and applicable U.S. code requirements, including accessibility and egress.
Requirements
Substantial experience as a Project Architect, Architectural Project Manager, Job Captain, or similar role.
Direct experience working on U.S. architectural projects.
Advanced Revit or AutoCAD proficiency
and strong hands-on construction documentation skills.
Strong construction administration experience, including submittal reviews, RFIs, and contractor coordination.
Demonstrated project management skills and the ability to independently manage priorities and follow through on outstanding items.
Experience with
retail or commercial renovations
, including adapting existing spaces and coordinating materials and finishes.
Strong architectural detailing skills and an understanding of construction methods and structural coordination.
Familiarity with U.S. building codes, ADA accessibility, and egress requirements.
Excellent written and spoken English and confidence communicating with U.S. project teams.
Availability for full-time remote work with overlap during U.S. Eastern Time business hours.
Preferred Qualifications
Experience with luxury retail, flagship stores, branded commercial spaces, or high-end restaurants.
Experience detailing custom façades, specialty exterior finishes, and unique architectural features.
Proficiency in both Revit and AutoCAD.
Hands-on Procore experience.
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
Location: Remote, LATAM
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
We are looking for a commercially driven
Director, Business Development, Latin America
to lead Ondo’s institutional and strategic partnership growth across the region.
You will own the regional business development strategy and build relationships with banks, asset managers, brokerages, exchanges, wealth platforms, fintechs, custodians, family offices, and other institutional partners. You will identify the most attractive markets and opportunities, develop Ondo’s regional pipeline, and lead relationships from initial engagement through negotiation, launch, and expansion.
This is a senior, hands-on role requiring both strategic leadership and direct commercial execution. You will represent Ondo with senior decision makers, develop creative partnership and distribution models and navigate complex institutional sales cycles.
The ideal candidate combines a strong institutional network in Latin America with deep commercial judgment, regional market knowledge, and fluency in digital assets and financial services. They should understand how institutional clients evaluate new financial products and be able to position tokenized assets as credible solutions for investment, collateral, treasury management, distribution, and market access.
Fluency in both Spanish and Portuguese strongly preferred. The role will involve regular travel throughout Latin America.
Responsibilities
Define and execute Ondo’s institutional business development strategy across Latin America
Identify priority countries, client segments, distribution channels, and strategic opportunities across the region
Build senior relationships with banks, asset managers, brokerages, wealth platforms, exchanges, fintechs, custodians, family offices, and other institutional partners
Develop and manage a high-quality pipeline, progressing opportunities from initial engagement through commercial negotiation, contracting, launch, and expansion
Position Ondo’s tokenized products and infrastructure around the needs of institutional clients and regional markets
Structure distribution, integration, revenue-sharing, joint go-to-market, and other strategic partnership arrangements
Develop country-specific approaches that reflect local market structures, client needs, regulations, and adoption patterns
Partner with Product, Legal, Compliance, Engineering, Marketing, and Operations to develop and execute institutional opportunities
Provide regional market intelligence and client feedback to inform Ondo’s product, partnership, and go-to-market priorities
Represent Ondo at senior client meetings, conferences, industry events, and relevant policy discussions across Latin America
Establish clear regional goals, pipeline reporting, operating processes, and performance metrics
Build and lead a broader Latin American business development function as the region scales
Requirements
10+ years of experience in institutional business development, capital markets, asset management, banking, or digital assets
Strong network and track record of building institutional relationships across Latin America
Demonstrated success originating, negotiating, and closing complex, high-value commercial partnerships
Deep understanding of the Latin American financial-services landscape, including major institutions, distribution channels, market structures, and regional differences
Strong knowledge of digital assets, tokenization, stablecoins, blockchain infrastructure, or institutional crypto markets
Ability to translate complex financial and technical products into clear institutional use cases and commercial propositions
Excellent executive presence, communication, negotiation, and relationship-management skills
Strong strategic judgment combined with a willingness to operate hands-on across sourcing, pitching, negotiation, and execution
Ability to coordinate complex opportunities involving multiple internal and external stakeholders
Fluency in English, Spanish and Portuguese
Willingness to travel regularly throughout Latin America and collaborate across global time zones
Preferred Qualifications
Established relationships with banks, asset managers, brokerages, exchanges, fintechs, wealth platforms, or other relevant institutions in Brazil and Spanish-speaking Latin America
Experience with tokenized securities, stablecoins, treasury products, funds, capital markets, custody, or institutional trading infrastructure
Experience launching financial products or building new institutional markets across multiple Latin American countries
Familiarity with the regulatory and commercial environments of Brazil, Mexico, Argentina, Colombia, Chile, and other priority regional markets
What we offer
Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Coinbase, Circle, Uniswap.
Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.
Location: Mexico
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
About the Role
We're hiring a technically strong Senior Data Analyst to help modernize how our FP&A organization uses data, analytics, and automation. This is an embedded Finance role: you'll report directly to the FP&A Director and work side by side with her day to day while partnering closely with our central Data Analytics and Data Engineering teams on infrastructure, standards, and complex technical problems. It's a hands-on execution role for someone who builds.
Financial and operational data at Welocalize lives across multiple systems - Workday Financials, Adaptive Planning, Salesforce, a Redshift data warehouse, Power BI, and years of Excel workbooks carrying critical processes. Much of it doesn't connect cleanly, and a lot of institutional knowledge lives in undocumented spreadsheets, manual processes, and Power Queries rather than any system of record.
You might start with a complex, years-old Excel workbook and a simple prompt: “This is how we do this today.” Your job isn't to automate the workbook as-is - it's to understand its purpose, trace its logic to source, figure out what users actually need, and design something better: a rebuilt pipeline, a SQL/Python replacement, a driver-based view, an exception-monitoring workflow, or an AI-assisted tool.
We're just starting to build out an FP&A AI repository - documentation, business logic, and workflows meant to let AI reliably execute FP&A processes, not just answer one-off questions - and you'll partner with us to determine its direction.
This role is a deliberate combination of three things:
1. Fluency with data itself - the ability to query, shape, and manipulate data directly.
2. An engineering mindset - building automated, repeatable systems (workflows and dashboards that run and refresh on their own, integrations across tools) rather than one-off analysis, and knowing how to scope and coordinate real pipeline or data mart work with Data Engineering.
3. An investigative instinct - the ability to look at data and figure out what it's telling us, not just execute a report exactly as specified.
What You'll Do
Partner directly with FP&A leadership to understand existing reporting, analytical, and planning processes and identify where they should fundamentally change, not just get faster.
• Reverse-engineer complex Excel workbooks and manual processes to understand their data sources, business logic, calculations, and the questions their users are actually trying to answer.
• Design and build automated solutions using SQL, Python, ETL/data transformation, APIs, and modern AI tools.
• Work through large, imperfect, multi-system datasets - resolving data quality, mapping, reconciliation, and grain issues along the way.
• Perform exploratory analysis to identify trends, anomalies, relationships, and underlying business drivers, rather than simply reporting what happened.
• Design dashboards and reporting experiences around the decisions people actually need to make, not a recreation of an existing spreadsheet in a new tool.
• Build AI-assisted, interactive HTML reporting tools - developed with the help of AI coding tools and engineered to refresh efficiently on their own, without repeated AI calls.
• Develop driver-based analysis, exception reporting, and monitoring approaches that surface important changes proactively.
• Explore and build AI-assisted and agentic workflows - including ways for LLMs to interact with data, tools, APIs, and reporting processes.
• Partner with the central Data Analytics and Data Engineering teams on shared data infrastructure and standards - including scoping and coordinating data pipeline and data mart requests.
• Contribute in a leadership capacity within the analytics function even without formal management responsibility - shaping how problems get approached, mentoring by example, and helping set the bar for analytical rigor.
• Translate complex analytical findings into clear, actionable insight for Finance leaders and other business stakeholders.
• Partner in building out our FP&A AI repository - the documentation, conventions, and workflows meant to let an AI assistant execute FP&A processes reliably - and help shape its direction as we go.
How You Think
Technical skills matter, but how you approach problems matters just as much. We're looking for someone who:
• Is genuinely curious and naturally asks “why?” when something doesn't reconcile or doesn't make sense.
• Enjoys digging into messy or unfamiliar data and figuring out how things connect.
• Doesn't assume an existing process or report is right simply because that's how it's always been done.
• Can take an ambiguous problem and independently structure an approach to solving it, while knowing when to pull others in rather than spinning wheels alone.
• Looks beyond the initial request to identify opportunities, risks, and better approaches the requester may not have thought to ask for.
• Enjoys collaborative problem-solving - bouncing ideas around, testing hypotheses, and challenging assumptions to get to a stronger answer.
• Takes ownership of the areas they work in - the business purpose, the data, the known issues, and the opportunities for improvement - rather than treating each request as a one-off ticket.
• Likes building things, experimenting, and continuously improving how work gets done.
Required Skills and Experience
5-10 years of relevant experience required. You should be genuinely, hands-on strong across:
• SQL - comfortable joining tables, tracing grain, finding duplicates, and validating results in unfamiliar schemas.
• Python - practical proficiency for data transformation, analysis, and automation.
• ETL/ELT fluency - strong enough understanding of pipeline design to define data requirements, validate output, and partner effectively with Data Engineering on pipeline and data mart requests. Hands-on pipeline-building experience is a plus.
• Report and dashboard building - able to design and build a reporting/analytical experience end-to-end, whether on a modern BI platform (Power BI, Tableau, Looker, or similar) or as a standalone interactive HTML/web-based report. Standalone HTML/web-based reports are increasingly our primary format.
• Automation - demonstrated experience automating manual, recurring data or reporting workflows.
• Comfort learning and adopting new AI-assisted tools and workflows - you should be genuinely curious about this space and ready to build fluency quickly on the job.
• Advanced Excel, including the ability to deconstruct sophisticated, undocumented legacy workbooks.
• Demonstrated ability to explore data and figure out why something happened - forming and testing your own hypotheses, not just reporting what happened.
• Fluent English, spoken and written. This is a fully remote role and you'll communicate directly, in English, with business stakeholders and executive leadership as well as data analysts and engineers across our global organization, where English is the shared working language.
Preferred Experience
Bachelor's degree in Computer Science, Information Systems, Data Science, or a related quantitative/technical field strongly preferred; equivalent experience acceptable. Master's degree is a plus.
• Experience supporting Finance, FP&A, Strategy, Operations, or another analytically intensive business function.
• Familiarity with financial concepts such as revenue, margin, profitability, forecasting, and variance analysis.
• Experience modernizing legacy Excel-based reporting or analytical processes.
• Experience working in an environment where data is distributed across multiple systems and isn't always perfectly documented.
• Experience working effectively in a fully remote, distributed team environment.
• Exposure to AI/agentic tooling, or experience helping design how AI gets applied to a business process (e.g., LLM workflows, tool/function calling, RAG, MCP, building AI-assisted reporting or automation).
• Machine learning, statistical modeling, or formal data science experience is welcome but not required.
Location: Mexico; Brazil
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
ElevenLabs moves fast - and behind every high-performing leader is someone who makes sure nothing slips. This is a high-trust, hands-on role for someone who thrives in dynamic environments, holds themselves to a high standard, and takes genuine pride in making their lead's life easier - down to the small, considered details that others overlook.
You'll be the operational backbone for senior leadership - managing calendars, coordinating across time zones, handling logistics, and owning the day-to-day administrative tasks that let leadership focus on what matters most.
In this role, you will:
- Manage complex, fast-moving calendars and provide scheduling and coordination support across multiple time zones and geographies
- Handle sensitive and confidential matters with discretion, acting as a trusted partner in both professional and operational contexts
- Coordinate seamlessly with internal stakeholders across teams, as well as external partners and senior leaders
- Work closely with other EAs across the organisation to align schedules, share context, and keep cross-functional coordination running smoothly
- Anticipate needs before they arise: managing follow-ups, flagging conflicts, and keeping the right people aligned
- Build structure, processes, and systems that scale with a fast-growing AI company
- Identify opportunities to automate and streamline repetitive work, using AI tools and productivity tooling to improve quality and speed
Requirements
- Proven experience supporting senior leaders and their broader teams in a fast-moving environment, including coordinating with other EAs across the organisation
- Strong organisational skills with the ability to manage competing priorities, shifting timelines, and multiple stakeholders
- Exceptional written and verbal communication skills, with the ability to communicate effectively with a wide range of stakeholders, from senior executives and partners to vendors and office guests
- High emotional intelligence and discretion - trusted with sensitive information
- Comfortable supporting not just an individual but a wider team at times - able to flex between high-priority senior leadership support and broader operational needs as the situation demands
- Personable and easy to work with - someone who builds genuine relationships across the organisation and is trusted by the people around them
- A natural reflex to reach for tooling and automation; fluency with AI tools such as Claude or ChatGPT and quick to adopt new systems
- High personal standards - the kind of person who cares about the quality of their output and holds the bar
- A valid passport and willingness to travel globally ~40% of the time
- Language requirement: Fluent in English and Spanish (written and spoken). Proficiency in Portuguese is a plus.
Location
This role is based in Mexico or São Paulo
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: United States; Dublin; Europe; Japan; Mexico; Italy; Poland; United Kingdom; Canada
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
ElevenMusic is our AI music creation platform, letting anyone turn an idea into a finished, studio-grade track in minutes, with control over genre, mood, structure, and vocals across multiple languages. It is one of the most exciting parts of the ElevenCreative suite, and we want its voice, community, and content presence to match the ambition of the product.
We are looking for a Content Creator & Strategist to own how ElevenMusic shows up in the world. You will make music with the platform every day, push it to its limits, and turn what you discover into educational content, tutorials, and social posts that teach creators what's possible. You will own the ElevenMusic social accounts, build and energise the community around the product, and represent ElevenMusic on stage at creator events.
This is a hands-on role at the intersection of music creation, content, and community. The right person is a genuine music maker who lives on social platforms, has strong opinions about how an AI music brand should show up, and is just as comfortable behind a mic or on stage as they are in an editing timeline. Because you'll be using the product harder than almost anyone, you'll also be a critical feedback loop into the engineering team, shaping the product itself.
WHAT YOU WILL DO
- Create educational content and tutorial videos around ElevenMusic, recording, editing, and formatting them natively for each platform, and publish them across our socials
- Make music with ElevenMusic constantly, testing the platform to its limits and turning experiments into content that shows creators what's possible
- Provide structured, high-signal product feedback to the engineering team based on deep daily use, helping shape the roadmap
- Own and manage the ElevenMusic social accounts, from content calendar and strategy through to publishing, engagement, and analytics
- Help build and grow a community around ElevenMusic, sparking conversation, surfacing creator feedback, and championing standout work
- Speak at creator events, representing ElevenMusic through talks, demos, and workshops
- Plan and execute content around product launches and feature releases, coordinating with product, engineering, and Marketing
- Stay ahead of trends in music creation, AI tools, and platform culture to find opportunities for the brand
REQUIREMENTS
- Demonstrated experience creating music and music-related content, with a portfolio of work you can share, you are a genuine music maker, not just a marketer
- Proven ability to produce educational content and tutorial videos end-to-end: recording, editing, adding text and motion, and formatting natively for platforms like X, Instagram, TikTok, and YouTube
- Experience managing social media accounts for a technology, music, or creative tools company, including content calendars, copywriting, and analytics
- Comfortable presenting publicly, speaking at events, running demos or workshops, and being a visible face for the product
- A genuine understanding of the AI and music creation landscape, you use the tools, follow the space, and have informed opinions about where things are headed
BONUS
- Experience building or growing a creator community (Discord, forums, or similar)
- Background as a working musician, producer, or music educator with an existing audience
- Experience giving product feedback or working closely with engineering/product teams
- Experience with social scheduling and management tools (Sprout Social, Later, Buffer, or similar)
- Multilingual capabilities
GROWTH POTENTIAL
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
- Lead content and community strategy across ElevenMusic as the product and team scale
- Move into a broader creative or content role spanning video, editorial, and social across ElevenLabs brands
- Expand into creator partnerships, evangelism, or brand marketing as the growth team evolves
LOCATION
This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, Madrid, Warsaw and many more.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Mexico; Brazil
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for an experienced Lead Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.
This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.
Why This Role Is Different
At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.
You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.
You'll Love This Role If You:
Enjoy solving complex customer challenges with creative solutions
Thrive in a fast-paced, KPI-driven environment
Are an exceptional negotiator who can create win-win outcomes
Love using data to improve processes and business performance
Enjoy coaching others and sharing best practices
Are highly organized and take ownership of your work
Communicate confidently with customers and cross-functional teams
Believe outstanding customer experiences drive long-term business success
What You'll Do
Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
Identify opportunities to automate retention processes and improve operational efficiency
Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses
Requirements
What We're Looking For
3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
Excellent English communication skills, both written and spoken
Proven experience supporting customers in the US market
Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
Experience managing refund requests, payment recovery, billing issues, and installment collections
Ability to navigate difficult customer conversations with empathy while protecting company interests
A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
Strong ownership, problem-solving, and decision-making skills
Excellent organizational skills and attention to detail
Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
Previous leadership, mentoring, or process improvement experience is a strong plus
Nice to Have
Experience in the online education or EdTech industry
Experience in high-ticket B2C sales environments
Previous experience leading or mentoring a retention team
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
Experience working with subscription or installment payment models
Knowledge of billing operations, chargebacks, and payment recovery processes
Experience analyzing customer retention metrics to drive business improvements
Comfortable working in a fast-paced, performance-driven environment
Experience collaborating across Sales, Finance, Product, and Customer Success teams
Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms
Benefits
What We Offer
Competitive Compensation
:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow
:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture:
Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:
Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:
Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're
committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:
Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: Anywhere
Workplace: Remote
ABOUT US
Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Every year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers https://careers.circle.so/ page for more about working at Circle.
ABOUT THE ROLE
We’re building something game-changing at Circle: a discovery marketplace where millions can find creators, communities, and products to help them achieve their highest personal and professional goals.
You’ll own generating and growing the demand engine for the Discover marketplace https://circle.so/discover. Think of a Pinterest, Reddit or Instagram-style product, reimagined with a mission to help people achieve their goals instead of distracting them with endless doom scrolling. Through Discover, you will be building technology that could help millions of people grow, self-actualize, and live their best lives.
As the Growth Lead for Discover https://circle.so/discover, you’ll report directly to the GM of Discover and work closely with Circle's co-founders to bring this vision to life. Day to day you'll work with the product team for Discover, our paid media team, data team, brand and design studio, lifecycle marketing, partnerships, and more.
This is a fully remote role, open to candidates in any North American time zone.
WHAT YOU'LL BE DOING
- Own growth for the Discover marketplace. Drive traffic to Discover, experiment with how consumers find and engage with Discover, and grow its GMV and transaction volume.
- A/B testing and experimentation. Run experiments to better acquire, engage, and retain traffic. Test what people see when they arrive on Discover, the algorithms behind recommendations, and marketplace structure.
- Build Circle's end-to-end lifecycle email programs. Build the acquisition funnel for Discover by setting up a recommendations newsletter, creating offers to acquire subscribers, and developing email programs to turn visitors into repeat buyers.
- Build an SEO program. Grow Discover's organic surfaces and SEO / AEO across product pages and distribution partnerships with the creators already building on Circle.
- Drive creator success on the marketplace. Help creators listed on Discover succeed by sending them buyers who convert and stay, diagnosing which categories generate traffic but underconvert, and applying those learnings across the marketplace.
- Build the team's reporting. Track funnel performance by category, cohort retention of Discover-sourced members, and what individual creators earn from the marketplace, and own reporting on performance and recommendations to leadership.
- Help shape and execute Discover's growth strategy. Partner with the GM of Discover and co-founders to shape growth priorities and collaborate with the product team to evolve the product.
WHAT YOU'LL NEED TO BE SUCCESSFUL
- A track record of owning a revenue or GMV number across multiple channels at one time, where you were able to grow the number and deliver real results. Ideally, you can walk us through what moved the number, what worked, and what you got wrong. This matters a lot more to us than your title or how many years you've been doing this.
- Experience with email and lifecycle marketing, including building a program from scratch. You should have a clear view of what it should be judged on beyond opens and clicks.
- Experience acquiring email subscribers profitably and growing their value over time. This mechanic is going to be key here: bring someone in for less than they'll eventually spend, then earning more from them by delivering real value to both them and the creator.
- Comfortable being hands-on as a player-coach. This includes writing the emails, building the pages, talking to the creators, setting up reporting, and reading the results yourself.
- Deep understanding of marketplaces and/or businesses with strong network effects. Ideally, you’re someone who obsesses about marketplace network effects, and shows strong judgment and opinions on growing the demand side of a marketplace.
- Learn fast, experiment aggressively, and thrive in a highly dynamic environment. You’ll need to be comfortable running a lot of experiments and letting the results settle the argument, including the ones that don't work (which will be many of them in the beginning).
- Comfortable in a fast-paced environment with ambiguity. You’ll need to learn and pick up new technologies when projects require it.
- Exceptional written and verbal communication skills in English (CEFR C2 or equivalent https://englishonline.britishcouncil.org/free-english-level-test-cefr-2/), as most collaboration at Circle happens asynchronously.
COMPENSATION & BENEFITS
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub. https://circleco.notion.site/circle-candidate-hub
LEARN MORE
- Candidate Safety & Interview Process Notice https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e5b681c4d56b962790
- Diversity, Equity & Inclusion https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a8e3ff5c25a1d93ba
- How We Use Candidate Data https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e49e98f390eec6bb51
- Equal Employment Opportunity https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a967dea67e68f31f0
- Visit our Candidate Hub https://circleco.notion.site/circle-candidate-hub to learn more about working at Circle, our benefits, and our hiring process.
Location: Argentina; Colombia; Mexico; Brazil; Uruguay
We are seeking an experienced architectural professional to join a U.S. architectural team specializing in high-end retail and commercial renovations. This role combines hands-on architectural production with project management and construction administration, supporting projects from construction documentation through construction.
The ideal candidate has
advanced proficiency in Revit AND AutoCAD
, with proficiency in both highly desirable, and can independently move projects forward, resolve technical questions, and deliver detailed, accurate construction documents.
Direct experience working on U.S. architectural projects is required.
Responsibilities
Manage and coordinate architectural work for high-end retail and commercial renovation projects.
Produce and review construction documents using Revit and AutoCAD.
Support construction administration, including reviewing submittals, responding to RFIs, and resolving technical questions.
Develop detailed drawings for façades, custom architectural features, specialty finishes, and complex construction conditions.
Coordinate architectural designs with structural components and other building systems.
Review existing-building conditions and incorporate renovation requirements into project documentation.
Coordinate with internal teams, consultants, contractors, and other project stakeholders.
Use Procore and other project management tools to track documentation, communication, and outstanding items.
Review documentation for consistency with project requirements and applicable U.S. codes, including ADA accessibility and egress requirements.
Manage priorities, track deliverables, and proactively identify issues affecting quality or timelines.
Requirements
Professional background in architecture, with substantial experience as a Project Architect, Architectural Project Manager, Job Captain, or similar role.
Direct experience delivering architectural projects in the United States.
Advanced proficiency in Revit or AutoCAD
, with the ability to independently produce and review construction documents.
Strong construction administration experience
, including submittal reviews, RFIs, and technical coordination during construction.
Demonstrated project management
and coordination experience.
Experience in retail or commercial architecture
, including renovations and work within existing buildings.
Strong architectural detailing skills and an understanding of construction methods, materials, and the integration of structural components.
Familiarity with U.S. building codes,
ADA accessibility standards, and egress requirements.
Excellent spoken and written English, including the ability to discuss technical issues directly with U.S. project teams.
Strong organization, attention to detail, problem-solving skills, and the ability to work with minimal supervision.
Availability for full-time remote work and coordination with the U.S. team during its working hours.
Preferred Qualifications
Experience with luxury retail stores, flagship locations, branded commercial spaces, or high-end restaurant projects.
Strong experience in façade design and detailing, particularly custom façade systems, specialized exterior finishes, and unique architectural elements.
Experience coordinating custom architectural features and complex detailing with consultants, contractors, and fabricators.
Proficiency in both Revit and AutoCAD.
Hands-on experience using Procore.
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
Location: Mexico
Role Purpose:
The Remote Front Desk VA will support the client's front desk team by managing high volumes of incoming calls, assisting with appointment scheduling, insurance-related tasks, referral verification, and patient communication. The goal is to improve responsiveness, maintain accurate scheduling, and ensure consistent adherence to office protocols while allowing onsite staff to focus on patient check-ins, check-outs, and in-person care.
Key Responsibilities:
Inbound Call Management:
Handle high volumes of incoming patient calls across the practice’s eight locations, ensuring prompt responses and professional communication.
Appointment Scheduling:
Schedule, reschedule, and confirm patient appointments according to established scheduling protocols and provider availability.
Scheduling Protocol Compliance:
Follow specific rules for appointment types, new patient visits, double-booking restrictions, and procedure scheduling to prevent errors and clinic delays.
Patient Communication:
Respond to patient inquiries, provide appointment-related information, and manage follow-up communications through phone, text, and email.
Patient Registration:
Assist with new patient registration and ensure patient information is accurately entered and updated in the system.
Insurance Intake and Eligibility Verification:
Collect insurance information and assist with verifying patient eligibility and coverage according to office procedures.
Referral Verification:
Review and verify referrals, follow up on missing information, and coordinate referral-related communications through shared office email accounts.
EHR and Practice Management:
Use Advanced MD to access patient records, manage appointments, update information, and document relevant interactions accurately.
Phone and Text Management:
Use Weave to manage incoming calls, patient text messages, and related communications efficiently.
Patient Flow Support:
Help reduce the administrative burden on onsite receptionists so they can focus on in-person check-ins, check-outs, and other front-office responsibilities.
Documentation and Follow-Up:
Maintain accurate records of calls, scheduling changes, patient requests, and outstanding follow-up items within the appropriate systems.
Confidentiality and Compliance:
Handle patient information securely and follow applicable HIPAA requirements and the practice’s privacy and data-handling policies
.
Required Skills / Experience:
• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
•
Ability to manage 90-100 calls per day.
Preferred Skills:
Preferably female candidates and Spanish speakers.
Non-Negotiables (Hard Requirements):
VA should have a solid understanding of medical terminology and medical background.
(Tech-savvy) comfortable and skilled at using technology, software, computers, and digital tools.
Knowledge of EHR systems
Tools / Systems & Compliance:
•
AdvancedMD
as their EHR/Practice Management System
•
Weave
as their phone and texting platform
• Shared office email accounts for referrals and patient communications
Schedule:
8:30AM-5:30PM PST (1hr lunch break)
Pay per hour: 10USD
Location: Lima, Peru
Workplace: hybrid
As one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. Join us in our mission to combat global injustice.
We are seeking a strategic Financial Controller to own the close and local regulatory compliance processes for our legal entities in Latin America, with a primary focus on Brazil, Mexico and Peru, and to lead and develop our LATAM accounting team. You will provide thought leadership and accounting expertise to support strategic decision-making in local accounting and compliance matters, and you will leverage your deep knowledge of local compliance requirements to support treasury, tax planning and FP&A.
Note: ONLY CVs in English will be considered.
Key Responsibilities
Lead and develop the LATAM accounting team (about 5 to 6 people across Mexico, Brazil and Peru): give clear structure and guidance, support learning and growth, and hold the team accountable without micromanaging.
Perform month-, quarter- and year-end close and financial reporting under U.S. and local GAAP, and ensure compliance with local statutory accounting, tax, cash repatriation and other regulatory requirements.
Own local statutory audits, tax audits and regulatory changes in each jurisdiction, working closely with tax agents and business process outsourcers (BPOs).
Own general ledger management, account reconciliations, flux analysis and adherence to internal controls; own entity deliverables for the global audit.
Lead continuous improvement of the close process, focusing on automation, SOP documentation, scalability and standardization, and reduce the number of days to close.
Use technology and AI tools to build and scale automated accounting processes.
Guide the business through the accounting operations and compliance setup of newly opened legal entities, including fiscalization and e-invoicing requirements.
Identify and resolve operational inefficiencies, accounting issues and regulatory risks with a proactive, data-driven mindset, with a strong understanding of the differences between U.S. GAAP and local GAAP.
Partner with Treasury, Tax and FP&A to support cash repatriation, tax planning and forecasting.
Skills, Knowledge & Expertise
10+ years of total work experience owning month-, quarter- and year-end close under local and U.S. GAAP, focused on timeliness, accuracy, robust documentation of standard operating procedures, adherence to internal controls and cross-functional collaboration.
Must have experience working in a large public company and strong U.S. GAAP knowledge in a Sarbanes-Oxley environment. A strong IFRS background is welcome as long as U.S. GAAP knowledge is solid.
Proven people leadership: a strong manager who builds and develops teams, is kind and empathetic while holding people accountable, and is focused on excellence in accounting, close and compliance.
Deep experience with local regulatory reporting, taxation and compliance matters, including working with BPOs and tax audits, and the ability to learn the requirements of new jurisdictions quickly and take end-to-end ownership.
Proven experience collaborating with cross-functional teams such as treasury, reporting, tax, shared services, HR and FP&A.
A builder's mindset focused on constant improvement, with a track record of reducing days to close and bringing efficiencies through technology, standardization of processes and talent development.
Strong organizational and prioritization skills, comfortable with ambiguity and working in fast-paced, remote-first, high-productivity and multicultural environments.
Clear communication in English, written and spoken.
An authorized public accounting license such as Chartered Accountant or local equivalent.
Nice to have:
experience in tech marketplaces or apps (first preference) or B2B SaaS companies; Big 4 background; NetSuite; hands-on experience building automations with AI tools such as Claude or ChatGPT.
Job Benefits
Be part of a growing and innovative company with a unique approach to ride-hailing and Fintech solutions.
Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.
Competitive salary as a full-time employee.
Hybrid work arrangements to support a healthy work-life balance.
УдалённоWe collaborate across time zones, are highly async, and like to document a lot; Asia-Pacific (APAC)
УдалённоBrazil; Peru; Colombia; Argentina; Mexico; Chile; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоseniorBrazil; Uruguay; Peru; Colombia; Argentina; Mexico; Chile; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
УдалённоRemote - Mexico
ОфисseniorNew York; Regional autonomy: has been the sole or primary IT presence for an office or region, working independently while the central teams sat in other time zones
seniorLisbon, Portugal
УдалённоRemote - Mexico
УдалённоseniorArgentina; Mexico; Colombia; Brazil; Costa Rica
УдалённоWillingness to travel regularly throughout Latin America and collaborate across global time zones
УдалённоseniorMexico
УдалённоMexico; Brazil; You'll be the operational backbone for senior leadership - managing calendars, coordinating across time zones, handling logistics, and owning the day-to-day administrative tasks that let leadership focus on what matters most; Manage complex, fast-moving calendars and provide scheduling and coordination support across multiple time zones and geographies
УдалённоleadWe collaborate across time zones, are highly async, and like to document a lot; This is a fully remote role, open to candidates in any North American time zone