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Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Director, Legal - Product Counsel San Mateo, CA | Hybrid - 2+ days per week in our San Mateo office Full relocation assistance available for qualified candidates Role Summary: Sony Interactive Entertainment (SIE or PlayStation) seeks an experienced attorney to lead the Product Counsel function for SIE, spanning Hardware, Software, and Services. As Senior Director, Product Counsel, you will work with a variety of teams across our global business, including product, design, engineering, hardware, software and services teams that are focused on the development and operations of our PlayStation platform, spanning console, software, and commerce services (PlayStation Store and PlayStation Subscription Services). You will also establish the model of product counsel teams engaging with Subject Matter Experts (SMEs) in privacy, online safety, competition, product compliance, and other SME legal teams. You must have excellent judgment in balancing legal risks with business strategy and a proven ability to act as an effective product counsel leader. The best candidates will have broad legal knowledge of the international laws and regulations impacting PlayStations products and the ability to leverage subject matter expertise and senior leaders within the Legal Department to provide nuanced and informed legal advice to key elements of SIE’s business. You will use your drive and experience to make a big impact on a major segment of SIE’s global business. What You’ll Be Doing: Lead the Product Counsel function, managing and leading a team of legal professionals who provide product counsel legal support to all of PlayStation’s product teams. Collaborate with and advise multiple stakeholders across product, engineering, product management, security, privacy, and legal departments throughout the product development cycle (from the initial stages of product development, through launch, to market strategy) on all of the regulatory, legal and compliance issues impacting PlayStation products. Understand and stay up-to-date on U.S. and international laws and regulations related to product issues, including privacy, safety, online safety, hardware regulatory compliance, etc. Work to formulate global legal advice collaborating closely with legal department members in Europe and Asia. Strong ability to explain complex legal issues in basic terms for the non-legal stakeholders across the company. Provide pragmatic day-to-day and strategic advice to minimize legal risks while advancing business goals and initiatives. Comfort with technology generally and business-to-consumer user experience interfaces and consumer electronics devices and connected platforms. Ability to draft clear and concise communications, including public and client facing materials. Transactional experience and strong skills in that area. Manage internal projects, provide training, processes and procedures, and drive cross-functional efforts to successful completion. What We’re Looking For: At least 18 years of progressive experience, particularly working as product counsel in a technology company with experience working as a global lead across an organization. JD or LLM degree from top law school; being a member of a U.S. state bar is required, and California State Bar membership is preferred. At a minimum, the candidate must be qualified for and quickly obtain Registered In-House Counsel status in California and maintain that status during employment. Experience counseling product development, technical, business and support teams and working closely with designers, engineers, and product management. Experience leading the formulation of legal advice across global markets. Experience leading and managing teams of legal professionals. Legal expertise in several of the following areas: consumer protections laws and regulations, FTC or DPA regulatory actions, consumer online account issues, e-commerce and digital entertainment distribution, intellectual property, privacy, data security, social media law, content regulation, FCC regulations and legal issues impacting consumer hardware products. Enthusiasm and passion for technology, law, and business. Experience in the video game industry is a strong plus. Ability to thrive in a team environment. Superior organizational skills, attention to detail. Superior ability to influence and persuade across business, technical and support functions within a large, multi-national corporation. Eagerness and drive to continue learning. #LI-SF1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $302,400 — $453,600 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Philippines Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. LEAP Program Description Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries. The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country. About the Position The Financial Management and Operational Efficiency Advisor will provide strategic and technical assistance to the Department of Health (DOH), particularly the Office of the Secretary, to strengthen financial management and operational efficiency across DOH-managed hospitals. The Advisor will support DOH efforts to standardize financial reporting practices, strengthen financial evaluation of capital expenditures (CAPEX), and identify systemic financial and operational bottlenecks affecting hospital performance. The position will provide technical assistance in developing financial reporting frameworks and analytical tools, assessing capital investments, and identifying opportunities to improve revenue cycle management, pharmaceutical inventory management, and hospital operating efficiency. The position will also support relevant health systems strengthening priorities under U.S.-Philippines bilateral health cooperation, including the Development Objective Agreement – Improved Health for Underserved Filipinos (DOAg-IHUF) and the Strategic Objective Agreement (SOAG) on Advancing Integrated and Sustainable Health Systems in the Philippines, as appropriate. The Advisor will work closely with the Office of the Secretary, relevant DOH central offices, DOH-managed hospitals, finance and administrative units, and other stakeholders involved in health financing, hospital management, capital investment, and health service delivery. The Advisor will support the DOH in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives. Responsibilities The Financial Management and Operational Efficiency Advisor will provide strategic and technical support to strengthen financial management, capital investment evaluation, and operational efficiency across DOH-managed hospitals. Key responsibilities include: Assess existing financial reporting and management practices across selected DOH-managed hospitals and identify opportunities for greater standardization and efficiency. Support the development of standardized financial reporting frameworks, templates, dashboards, and analytical tools for use by DOH and DOH-managed hospitals. Provide technical assistance in strengthening financial evaluation and prioritization of capital investments, including hospital facility expansion, medical equipment, and digital infrastructure investments. Support the development and application of financial and other analytical approaches to assess proposed capital investments and inform management decision-making. Assess financial and operational bottlenecks affecting hospital performance, including revenue cycle management, pharmaceutical inventory management, and facility operating costs. Develop practical recommendations and improvement strategies to address identified financial and operational inefficiencies. Support coordination among relevant DOH offices, DOH-managed hospitals, the U.S. Government, and other stakeholders involved in health financing and hospital management. Prepare financial analyses, executive briefings, technical reports, presentations, and other decision-support materials for DOH leadership. Perform other related functions within the scope of the engagement, as may be assigned by the Office of the Secretary. SPECIFIC RESPONSIBILITIES: Financial Reporting and Management Review and assess existing financial reporting practices and workflows across selected DOH-managed hospitals. Support harmonization of relevant Government Accounting Manual reporting requirements with appropriate healthcare cost-accounting and management information approaches. Support the development of standardized cost-center structures and reporting templates for key hospital service areas, including emergency, intensive care, operating room, outpatient, and diagnostic services. Develop or strengthen financial dashboards and tracking tools that enable hospital leadership and DOH management to monitor key financial indicators. Provide technical input in the development of standardized guidance covering financial reporting, data governance, reporting timelines, and validation processes. Project and CAPEX Evaluation Support the development and standardization of financial evaluation approaches for hospital capital projects, including facility expansion, medical equipment acquisition, and digital infrastructure. Develop standardized business case templates and analytical tools to support assessment of proposed capital investments. Apply appropriate financial evaluation methods, including Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period, where applicable, to support capital investment decisions. Support the development of multi-criteria approaches for prioritizing capital investments based on considerations such as patient safety, population needs, clinical urgency, strategic alignment, financial requirements, and implementation feasibility. Provide technical recommendations on financial thresholds, review processes, and decision points for capital investments. Financial and Operational Efficiency Review Revenue Cycle Management processes across selected DOH-managed hospitals and identify factors contributing to claims denials, returns-to-hospital, collection delays, and other revenue leakage. Assess pharmaceutical inventory management and procurement-to-dispensation processes, including inventory turnover, wastage, stockouts, and related financial implications. Review major facility operating costs, including electricity, water, and clinical waste management, and identify opportunities for improved cost efficiency. Develop actionable recommendations and improvement plans addressing identified financial and operational bottlenecks. Monitoring, Analysis, and Decision Support Develop and maintain analytical tools and dashboards to track relevant financial, operational, and efficiency indicators. Analyze financial and operational data to identify trends, risks, bottlenecks, and opportunities for improvement. Support DOH in translating financial and operational findings into practical management actions and institutional improvements. Prepare executive-level financial analyses, briefing materials, technical memoranda, presentations, and recommendations to support management decision-making. Coordination and Institutional Strengthening Coordinate with relevant DOH central offices, DOH-managed hospitals, finance and administrative units, and other stakeholders in carrying out financial and operational assessments. Facilitate consultations and technical discussions to support the development and adoption of standardized financial management and CAPEX evaluation approaches. Support knowledge transfer and capacity strengthening of relevant DOH and hospital personnel on the financial management tools, frameworks, and approaches developed under the engagement. Support alignment of relevant activities with broader health systems strengthening priorities and U.S.-Philippines bilateral health cooperation, as appropriate. KEY OUTPUTS: The Advisor will support the preparation and delivery of the following outputs during the engagement: Inception Report and Work Plan: Baseline assessment framework, identification of pilot hospitals, proposed methodology, and site visit/work schedule. Standardized Financial Reporting Framework: Standardized hospital cost-center structures, financial reporting templates, automated monthly/quarterly dashboards, and a Financial Reporting Compliance Manual. The source specifically envisions cost centers such as ER, ICU, operating room, outpatient, and diagnostics. Standardized CAPEX Evaluation Framework: Business case templates and standardized tools for evaluating and prioritizing capital investments, including NPV, IRR, Payback Period, and a Capital Prioritization Scoring Matrix. Financial and Operational Efficiency Assessment and Improvement Plan: Assessment of revenue cycle management and financial leakage, pharmacy inventory efficiency, and facility operating costs, with practical recommendations and corrective actions. Final Consolidated Institutional Report and Roll-out Plan: Consolidated findings and recommendations, an executive close-out brief, and a proposed implementation plan for broader institutional roll-out. REPORTING: The Advisor will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the adviser will participate in bi-weekly calls with U.S. DOS staff. The format for reporting may be adjusted with concurrence from the Contracting Officer’s Representative (COR). Qualifications Bachelor’s degree in finance, accountancy, business administration, economics, health administration, health economics, public administration, or another relevant field. At least seven (7) years of progressively responsible professional experience in financial management, financial analysis, healthcare finance, hospital management, capital investment evaluation, or a closely related field. Demonstrated experience in financial analysis, budgeting, cost accounting, financial reporting, or operational efficiency assessment. Experience conducting financial evaluation of capital investments, including application of financial analysis tools and methodologies. Demonstrated ability to analyze complex financial and operational information and translate findings into practical recommendations for senior management. Experience developing financial dashboards, management reports, analytical tools, or standardized financial reporting systems. Strong analytical, organizational, planning, and problem-solving skills. Excellent written and oral communication skills in English. Ability to prepare high-quality financial analyses, technical reports, executive briefings, presentations, and other management-level products. Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Ability and willingness to conduct site visits to DOH-managed hospitals and engage with hospital leadership, finance teams, and other technical personnel. Certified Public Accountant (CPA) accreditation desirable. Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Limassol, Cyprus Spotware is looking for a Senior B2B Marketing Lead to own the marketing strategy and go-to-market execution for the cTrader business direction. This is a senior, hands-on role at the intersection of product marketing, demand generation and brand building. You will turn market insight and commercial priorities into clear positioning, integrated campaigns and measurable pipeline contribution. We are looking for a marketer who can own a business direction end to end: identify opportunities, shape the plan, align stakeholders and make it happen. Spotware is an AI-first company with an established ecosystem of AI tools, agents, automations and connected workflows. You will use this environment to move faster and work smarter - not to start from zero, but to turn these capabilities into stronger B2B marketing outcomes. What You Will Own B2B marketing strategy and go-to-market roadmap for cTrader across brokers, prop firms, fintech companies and relevant partners. Market understanding: ICP definition, segmentation, buyer journeys, competitive context and prioritisation of markets and audiences. Positioning, messaging architecture and proof points that make cTrader clear, relevant and differentiated for each key audience. Integrated marketing plans spanning product launches, demand generation, content, partner activity, events, webinars, paid media and lifecycle communications. Marketing contribution to qualified demand and pipeline, in close partnership with Sales and the wider Marketing team. Cross-functional alignment across Product, Sales, Partnerships, Customer Success and Support around shared priorities, campaigns and feedback loops. Ownership of the cTrader marketing budget: planning, allocation, spend control and performance tracking across priorities and channels. An AI-first marketing operating model for the direction: applying and continuously improving the company’s connected AI workflows across research, planning, production, personalisation and measurement. Key Responsibilities Develop and maintain the B2B marketing plan for the cTrader business direction, translating commercial priorities into focused quarterly initiatives. Work with Product, Sales, Partnerships, Customer Success and Support to understand market needs, customer objections, product priorities and growth opportunities. Define and evolve positioning, audience-specific messaging, campaign angles, offers and calls to action. Lead go-to-market plans for product launches, key features, new segments and strategic market initiatives. Plan and orchestrate integrated campaigns across the right mix of channels, including content, email, paid media, webinars, partner campaigns, events, landing pages and nurture. Brief and coordinate internal specialists and external partners across content, design, performance, CRM and campaign operations; ensure work is focused, timely and commercially relevant. Create or oversee B2B content and sales enablement assets such as product narratives, case studies, presentations, landing pages, campaign materials and customer proof points. Build and optimise marketing funnels for key audiences and accounts, spanning awareness, education, consideration, conversion and reactivation. Partner with Sales to improve lead quality, campaign follow-up, feedback loops and the connection between marketing activity and deal progression. Use customer, market and campaign data to assess performance, identify bottlenecks and recommend clear next actions. Own the cTrader marketing budget: plan, allocate and control spend, and track performance against strategic and commercial priorities. Turn successful initiatives into repeatable playbooks and scalable processes. Use Spotware’s existing AI-first capabilities to accelerate market research, segmentation, content production, campaign personalisation, reporting and operational execution - and identify new workflows worth scaling. Requirements 5+ years of experience in B2B marketing, product marketing, integrated marketing, growth marketing or revenue marketing. Proven experience owning marketing strategy and go-to-market execution for a B2B product, business unit or product line. Strong understanding of B2B positioning, ICPs, segmentation, buyer journeys, messaging and commercial storytelling. Experience planning and running multi-channel campaigns, while knowing how to choose the right channels rather than applying a fixed playbook. Ability to combine strategic thinking with hands-on execution and strong ownership. Experience working cross-functionally with Product, Sales, Partnerships, Customer Success, Support, content, design and performance teams. Strong written and verbal communication skills, with the ability to turn complex products into clear, persuasive narratives. Commercial and analytical mindset: able to connect marketing activity with demand quality, pipeline and business outcomes. Confidence working with CRM, marketing automation and campaign reporting; deep technical administration is not required. Fluent English and the ability to work independently in a fast-moving environment. An AI-native mindset and genuine enthusiasm for Claude or ChatGPT. You are a true power user who uses at least one of them daily as a thinking and execution partner - to research, plan, write, analyse and improve marketing workflows, not as an occasional productivity tool. Nice to Have Experience in fintech, B2B SaaS, trading platforms, brokerage technology, prop trading or financial markets. Experience with account-based marketing, partner marketing, lifecycle marketing, webinars or industry events. HubSpot certification and hands-on experience with HubSpot or a similar CRM and marketing automation platform. LinkedIn Ads certification and practical experience running B2B paid acquisition campaigns. Experience improving complex marketing workflows with AI agents, automation, data enrichment or connected tools. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus Spotware Systems is looking for a Senior Technical Writer to join our Content & Education Team. We are seeking an experienced technical writer who combines excellent documentation skills with hands-on expertise in AI-driven production, automation and publishing. You will help build scalable workflows that deliver accurate, consistent documentation for complex financial technology products. Responsibilities : Create and maintain clear technical documentation, including user guides, illustrated how-tos and integration manuals. Design and improve AI-assisted documentation workflows, from source research and drafting to review, validation, localisation readiness and delivery. Structure and optimise documentation for AI readability, search visibility and reliable retrieval by agents. Use AI tools and agents to automate repetitive documentation tasks, while verifying technical accuracy against authoritative product sources. Maintain and enhance documentation portals (Docusaurus, MkDocs or similar platforms) and manage content through docs-as-code, Git and review workflows. Collaborate with product, engineering and other stakeholders to turn releases and new features into accurate, timely documentation. Produce release notes and selected B2B/B2C materials, including brochures, white papers and product-video scripts. Establish and apply terminology, style, accessibility and quality standards, including automated checks for accuracy, terminology, style and links. Requirements : Proven experience writing technical documentation for trading, forex, financial technology or similarly complex software products, backed with a strong portfolio. Strong English writing, editing and instructional-design skills. Practical experience with documentation platforms, Markdown, Git and docs-as-code workflows. Hands-on experience using AI assistants, agents, MCP servers, APIs or similar tools into repeatable documentation production and quality-assurance workflows, beyond prompting alone. Ability to evaluate AI-generated output critically, validate claims against product evidence and protect sensitive information. Ability to work independently across teams, prioritise delivery, respond to feedback and improve processes continuously. Conditions : Competitive remuneration reflecting your skills, contribution, and experience. Comprehensive private medical insurance for your peace of mind and well-being. Relocation support package (if applicable) — including visa and work permit arrangements to ensure a smooth move to Cyprus. Welcome Baby Bonus to celebrate life’s most joyful milestones. Birthday Voucher to make your special day even brighter. Fully equipped, modern workplace offering daily fresh fruits, Wednesday breakfasts, Thursday pizza days, and Friday snacks — because great work deserves great food. Sports and wellness benefits, including company-subsidized gym memberships and wellness programs to help you stay active and energized. Support with integration into life in Cyprus, including guidance on local healthcare, banking, and accommodation. Continuous learning and professional growth opportunities, including internal training, conferences, and skill-development initiatives. Greek language classes to help you adapt smoothly to local life and culture.

Location: Limassol, Cyprus Spotware Systems is looking for a Customer Success Manager to retain and grow corporate clients using the Spotware products by acting as their trusted advisor. The Customer Success Manager owns the client relationship end to end: onboarding and configuration guidance and follow ups, proactive account management, adoption and utilisation growth, and the translation of client business needs into clear, testable requirements for Product, Engineering and Support. The role strengthens satisfaction and loyalty, identifies and mitigates churn and relationship risks, and feeds structured insight back into product, service and commercial decisions. Requirements 3+ years in a client-facing role (Customer Success, Account Management, Business Analysis or Onboarding) in fintech or trading software, with a track record of retaining and growing corporate accounts. Good working knowledge of FX/CFD trading - how prices are formed, how orders are placed and filled, how leverage and margin work, and a general sense of how brokers manage risk - plus an interest in understanding execution quality (fair fills, slippage, unusual trading patterns). Ability to analyse usage, execution data and client feedback to identify risks, needs and improvement opportunities, and to turn them into structured recommendations. Experience organising and delivering client training, onboarding sessions, webinars or other enablement activities. Good MS Excel skills and comfort working with large trading datasets. Practical daily use of AI tools to accelerate analysis, documentation, client communication, reporting and enablement, with the judgement to validate outputs before use. Excellent verbal and written communication skills in English; clear, structured communicator. Nice to have: Experience with liquidity bridges and aggregators Responsibilities Client success and consultative support: provide consultative support to corporate clients on company products and services; resolve client questions, issues, and requests promptly and professionally; help clients understand product functionality and use the platform more effectively; maintain regular communication with clients to strengthen satisfaction, loyalty, and long-term cooperation. Platform usage and client value: analyze how clients use the products and identify opportunities to increase product value for them; guide clients toward more effective, beneficial, and informed use of company products; identify usage gaps, adoption barriers, recurring questions, and improvement opportunities; support client success goals through structured recommendations and follow-ups. Training and enablement: organize and conduct client training programs, seminars, and webinars; prepare materials and guidance that help clients improve their proficiency in using company products; adapt training and enablement activities to client needs, product updates, and common usage challenges. Feedback, data, and improvement initiatives: collect and analyze client feedback to identify product, service, and process improvement opportunities; collect and analyze client data to support strategic initiatives for service and product improvement; manage client-related changes and communicate relevant needs or risks to internal teams; respond quickly to situations that may negatively affect client relationships. Cross-functional collaboration: coordinate with Sales, Marketing, Product, Support, Billing, Technical, and Development teams to achieve client success goals; communicate client needs, feedback, risks, and opportunities to relevant stakeholders; support alignment between commercial, product, and technical teams around client priorities. AI-assisted work: use AI tools to improve client analysis, communication drafting, meeting preparation, feedback analysis, training materials, reporting, and process efficiency; validate AI-generated outputs before using them in client communication, reporting, or internal documentation. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Lead Investor Relations team member at GitLab, you'll help rebuild our investor relations (IR) processes and shape how we communicate GitLab's strategy and performance to the public markets. Working closely with our VP of Finance Strategy & Operations, Chief Financial Officer (CFO), and executive team, you'll be a senior individual contributor with broad ownership of investor communications and relationships. You'll connect insights from across the business to explain our technical products, evolving business models, and long-term investment thesis. What You’ll Do Lead key workstreams of the quarterly earnings process, including messaging, scripts, questions and answers, data collection and synthesis, and conference call preparation; build repeatable processes with Finance, Legal, and executive leadership. Gather insights from research and development, Product, Sales, and other business leaders to explain GitLab's strategy, technical products, and business model transitions in investor communications and board materials. Own relationships with sell-side analysts and the investment community, monitor analyst models and consensus against our forecast, and flag gaps or risks to the head of IR and CFO. Prepare the Chief Executive Officer (CEO), CFO, and other executives for investor meetings, conferences, and roadshows; lead investor calls independently when executives aren't available, explaining how GitLab's business works and answering investor questions. Analyze peer and competitor earnings, Securities and Exchange Commission (SEC) filings, and investor days; maintain benchmarking analyses and deliver quantitative and qualitative insights for executive and board discussions. Track GitLab's shareholder base and recommend investor targeting strategies to expand and maintain key ownership positions. Draft and review earnings decks, shareholder letters, fact sheets, and IR website content; partner with Finance, Legal, Communications, and Strategy to keep messaging consistent, accurate, and compliant with disclosure requirements, including Regulation Fair Disclosure (Regulation FD). Plan and deliver Investor Day with the head of IR to communicate GitLab's long-term story, alongside investor outreach, non-deal roadshows, and corporate access events. What You’ll Bring Experience evaluating software businesses from a buy-side or sell-side investment perspective, gained through investing, equity research, investor relations, or a related field. Financial modeling, valuation, and quantitative analysis skills, with the ability to identify the business drivers that shape investor expectations. Experience producing or analyzing earnings materials and investor presentations, and explaining technical software products, evolving business models, and financial performance clearly in writing and conversation. You can work directly with senior executives and offer an informed point of view. Working knowledge of SEC reporting, Regulation FD, and public company disclosure practices. Proficiency with presentation and spreadsheet tools, experience with IR and market data platforms, and experience using artificial intelligence (AI) to improve workflows or a willingness to develop that capability. The ability to work independently and manage competing priorities in an all-remote, asynchronous-first environment, with an approach that reflects GitLab's values, especially transparency and efficiency. Nice to have: prior experience building an internal IR function. About the team GitLab’s Investor Relations team drives the strategy and long-term market positioning of GitLab in the public financial markets. We are a small team, so each member has broad ownership and visibility across all aspects of IR. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Quito, Ecuador Workplace: remote We are looking for a Supervisor to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance for the Delivery Hub in Ecuador. In this role, you will sit within the Supply department, which builds and protects our supply base across all geographies, and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks in Ecuador. Key Responsibilities Own the courier and freight registration and verification funnel end-to-end in Ecuador holding final accountability for the aha-moment conversion rate. Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country. Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams). Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption. Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador. Drive compliance platform features with engineering teams and maintain central compliance dashboards. Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments. Prepare Ecuador  for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments. Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) together with analytics. Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership. Support the launch of fleet project in Ecuador. Qualifications Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage. Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence). Domain Expertise: Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador. Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates in Ecuador.  (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact. Stakeholder & Cross-Cultural Management: Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion. Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, and social impact projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite We are looking for a Operations Specialist – Mexico is responsible for supporting the efficient day-to-day operations of the Mexico office and contributing to regional Operations activities across LATAM. The role ensures smooth office functioning by coordinating facilities management, vendor relationships, procurement, invoice processing, documentation, asset management, logistics, and employee support. The Specialist also assists with internal events, business visits, and operational projects, while maintaining accurate records, following internal procedures, and ensuring timely resolution of office, facility, and office-related issues. Working closely with the Operations Business Partner (BP), OPS Manger the broader Operations team, local employees, regional stakeholders, and external suppliers, the Operations Specialist helps maintain a safe, organized, and productive workplace. The role requires a proactive, service-oriented, and process-driven approach, with a strong focus on accuracy, accountability, cross-functional collaboration, and continuous improvement. Knowledge of occupational Health and Safety (H&S) requirements and support in implementing relevant office safety procedures are also expected. Key Responsibilities Ensure the smooth daily functioning of the Mexico office, including workspace readiness, office supplies, snacks, meeting rooms, access management, and general facility needs. Coordinate maintenance, cleaning, repairs, and other facility-related services, ensuring timely resolution of operational issues. Manage office access keys and coordinate access arrangements for employees, visitors, and HQ guests. Monitor office conditions and support the implementation of Health and Safety requirements, internal policies, and workplace standards. Coordinate with local suppliers and service providers to ensure timely delivery of goods and services. Support supplier sourcing, quotation collection, price comparisons, onboarding, and partnership discussions. Manage the administrative flow of invoices, purchase requests, accounting approvals, and payment follow-ups in accordance with internal procedures. Maintain an up-to-date vendor database and monitor service quality, contractual obligations, and payment statuses. Support virtual office and coworking arrangements, including subscriptions, utilities, and related payments. Create, organize, update, and archive physical and digital documentation in accordance with internal standards. Maintain accurate office databases, asset inventories, budget trackers, supplier records, and operational task lists. Support correspondence management, including receiving, scanning, distributing, sending, and archiving documents. Prepare reports, spreadsheets, forms, presentations, dashboards, and visual summaries to support operational planning, budget monitoring, and management updates. Support monitoring of the Mexico Operations budget, tracking expenses, invoices, payment statuses, and budget utilization. Assist with invoice submissions, accounting approvals, accrual confirmations, and financial documentation. Maintain accurate and up-to-date expense trackers and supporting records, identifying discrepancies or potential delays and escalating them when necessary. Follow established procurement, payment, and budget control procedures to support cost efficiency and financial transparency. Welcome new employees, visitors, and HQ guests, providing the necessary information, access, and office support. Coordinate the distribution of office materials, recruitment-related supplies, and other resources required by employees and internal teams. Manage snack inventory and replenishment, ensuring availability and appropriate distribution. Respond to employee requests related to office facilities, equipment, access, and general operational needs. Contribute to creating a welcoming, safe, and productive work environment that supports employee satisfaction and efficiency. Assist in planning and executing internal events, Operations Summits, management visits, team activities, and other office-related initiatives. Coordinate procurement, supplier arrangements, materials, workspace preparation, and logistical requirements for events. Support travel and logistics for key operational projects when required. Contribute to office improvement projects, workplace initiatives, and regional Operations activities, ensuring timely execution of assigned tasks. Collaborate with Operations colleagues and stakeholders across Mexico, Brazil, Peru, Colombia, the USA, and other relevant locations. Provide backup support during team members’ absences, helping ensure continuity of invoice processing, documentation, asset management, and other time-sensitive tasks. Share regular updates on task progress, outstanding requests, potential risks, and operational blockers with the Operations BP and relevant stakeholders. Skills, Knowledge & Expertise Fluency in both English and Spanish, with the ability to communicate effectively with local and international stakeholders. Strong organizational, time-management, and multitasking skills, with the ability to prioritize competing requests and meet deadlines. High attention to detail and accuracy in managing financial records, documentation, equipment databases, and operational reports. Strong ownership and accountability, with the ability to work independently, follow through on tasks, and escalate issues proactively. Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, and strong working knowledge of Google Workspace. Experience preparing spreadsheets, trackers, reports, dashboards, and professional presentations; knowledge of Canva is an advantage. Good communication and stakeholder management skills, including experience coordinating with suppliers and internal teams. A process-oriented mindset, with the ability to follow SOPs, identify inefficiencies, and recommend practical improvements. A proactive, service-oriented, and solution-focused attitude, with flexibility to adapt to changing operational priorities. Ability to handle equipment , company assets and office materials when required. Basic knowledge of workplace Health and Safety practices and willingness to support the implementation of relevant procedures. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: hybrid As our Regional Operations Supervisor – Vehicle Branding , you will own the end-to-end lifecycle of our vehicle branding initiatives across Latin America—from vendor management to driver activation and financial governance. You will serve as the operational bridge between fleet partners, call center teams, agencies, and key internal departments (Legal, Procurement, Finance) to maximize brand presence on the road. Key Responsibilities Regional Campaign Execution: Oversee and manage vehicle branding projects end-to-end across multiple LATAM countries. Vendor & Fleet Management: Direct daily operations with external agencies, production vendors, and fleet partners for material manufacturing, wrapping, and quality control. Performance & KPI Tracking: Monitor and analyze monthly branding KPIs, wrap longevity, and campaign performance for each country and city. Driver Acquisition & Call Center: Manage call center workflows for driver outreach, wrap appointment scheduling, follow-ups, and driver onboarding. Incentives & Payouts: Structure, verify, and coordinate monthly driver branding incentives and payment distributions. Budget & Financial Governance: Manage branding budgets, Purchase Orders (POs), invoice matching, and monthly financial closures. Cross-Functional Alignment: Work closely with Legal, Procurement, and Finance on contracts, addendums, vendor onboarding, and payment processing. Reporting & Dashboards: Maintain and update operational trackers and reports for branded vehicles, driver statuses, payouts, and ROI. Expansion & Launches: Support new branding initiatives, strategic fleet partnerships, and city/country expansion launches across LATAM. Skills, Knowledge & Expertise Experience: 3+ years of experience in operations, project management, vendor management, logistics, fleet operations, or similar roles, ideally in a fast-paced, multi-country environment. Experience in Rideshare, Delivery, or Mobility tech is a huge advantage Geographic Scope: Proven track record working with or managing vendors and teams across LATAM markets. Financial & Analytical Skills: Experience managing budgets, POs, invoices, and tracking operational KPIs using Excel / Google Sheets. Vendor Control: Strong background in contract management, agency coordination, and physical production/wrap execution. Languages: Native/Fluent Spanish & Advanced English Soft Skills: Outstanding communication, cross-functional project management, problem-solving, and leadership abilities. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Strategy & Operations Manager to act as an independent execution and problem-solving partner to the business leadership team. This is not a traditional PMO role. The mandate is broader: create transparency, challenge performance, solve cross-functional problems, and make sure our most important initiatives actually get delivered. You will work horizontally across Product, Operations, Commercial, Finance, Legal, and other functions, with visibility across the full portfolio of strategic initiatives. Your job is simple to describe but difficult to execute: know what matters, know what is happening, identify what is not working, and drive it to resolution. Key Responsibilities 1. Own strategic execution Maintain an end-to-end view of the business's most critical initiatives and their performance. Translate strategic priorities into clear projects, milestones, owners, KPIs, and deadlines. Drive high-priority projects directly when dedicated ownership is missing or additional execution power is required. Ensure commitments turn into measurable outcomes-not just meetings, updates, and presentations. Step into stalled or ambiguous initiatives and drive them back to execution. 2. Act as an independent performance partner Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations. Challenge assumptions, timelines, priorities, and reported progress when necessary. Identify gaps between reported status and actual business impact. Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems. Escalate material risks early and ensure corrective actions are defined and executed. 3. Solve cross-functional problems Step into the "messy middle" between functions where ownership is unclear and execution gets stuck. Structure ambiguous problems quickly and turn them into actionable decisions. Align Product, Operations, Finance, Legal, Commercial, and other stakeholders around a single execution path. Identify blockers, resolve dependencies, and drive decisions with pace. Act as a neutral partner focused on the overall business outcome rather than the interests of an individual function. 4. Build execution discipline Establish a lightweight but rigorous operating rhythm for strategic initiatives. Create a single source of truth for priorities, status, decisions, risks, and dependencies. Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress. Run project and portfolio reviews focused on decisions and actions rather than status reporting. Continuously improve how the organisation manages projects and executes strategic priorities. 5. Support strategic decision-making Turn complex operational and performance data into clear management insights. Build business cases and conduct quantitative and qualitative analysis for major strategic decisions. Evaluate new opportunities, growth bets, and operating-model improvements. Prepare concise, decision-oriented materials for senior leadership. Connect strategy with execution: understand not only what we should do, but whether and how the organisation can actually deliver it. What success looks like Success in this role is not measured by the number of projects tracked or meetings facilitated. It is measured by: Transparency - leadership always knows the real status of critical priorities. Accountability - every important outcome has an owner, deadline, and measurable result. Speed - blockers and unresolved decisions do not remain unresolved for weeks. Execution quality - strategic initiatives move from discussion to implementation. Business impact - the portfolio delivers measurable improvements in growth, efficiency, quality, or scalability. Qualifications You should be: Extremely structured and comfortable bringing order to ambiguity. Strong in project and program management, with the ability to lead multiple critical initiatives simultaneously. Highly analytical and able to independently challenge numbers, assumptions, and conclusions. Comfortable working directly with senior leaders and holding stakeholders accountable. Able to influence without formal authority. Pragmatic and execution-oriented-you naturally move from discussion to decision to action. Comfortable entering unfamiliar areas, learning quickly, and solving problems independently. Strong at communicating complex topics simply and concisely. Naturally curious and persistent: when something does not make sense, you keep digging until it does. The ideal candidate does not simply track the business. They help the business execute better. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 75 600 EUR gross Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth. The role combines two core mandates: Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets. Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models. This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation. Key Responsibilities Marketplace Health Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs. Maintain courier availability, utilisation, productivity, and overall marketplace health. Own geographic coverage gaps, supply density, and market expansion readiness. Build and maintain supply forecasting models with measurable accuracy targets. Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics. Identify structural marketplace issues early and drive corrective actions together with country teams and Product. Supply Acquisition Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries. Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency. Run digital, referral, offline, partnership, and local acquisition programmes across markets. Design scalable acquisition playbooks while adapting execution to local market realities. Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality. Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function. Supply Marketing Own global courier positioning and the courier value proposition. Define why couriers should choose, stay with, and prioritise our platform versus alternatives. Drive supply performance marketing together with the central Marketing team. Test and optimise creative, messaging, channels, and offers across acquisition and retention. Define communication strategy for active, lapsing, and reactivated couriers. Ensure courier communication supports both marketplace performance and long-term retention. Budget & ROI Ownership Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets. Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments. Build quarterly and annual budget plans with scenarios and clear business assumptions. Reallocate investment across markets based on performance, opportunity, and marketplace needs. Hold country teams accountable for supply investment efficiency. Ensure every material supply investment has a clear expected business outcome and measurable return. Strategy Author and own the global supply strategy, updated annually and reviewed quarterly. Define how our supply model should evolve across different market maturity stages and business models. Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance. Lead quarterly and annual planning cycles, including OKR-setting with country teams. Define the long-term evolution of courier, fleet, partner, and hybrid supply models. Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage. Ensure supply strategy supports new verticals, products, monetisation models, and future business growth. Operations Run weekly global supply business reviews with country teams. Maintain a clear view of performance, key risks, priorities, and required actions across all markets. Manage country escalations and unblock critical operational issues with speed. Build scalable operating standards while preserving necessary local flexibility. Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations. Step into critical markets or projects when performance requires direct leadership intervention. Build strong accountability across country teams for execution and results. Product Represent supply requirements in all relevant product roadmap decisions. Own prioritisation of supply-side product needs based on business impact and marketplace performance. Maintain and prioritise the supply product backlog together with Product. Translate operational problems into scalable product solutions rather than permanent manual processes. Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation. Ensure new products and business models have a viable supply operating model before scale. Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics. Analytics Own the supply performance framework across all markets. Own supply dashboards, country scorecards, and management reporting. Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews. Build forecasting, scenario planning, and capacity models required for business planning. Track forecast accuracy and continuously improve planning quality. Ensure decisions are based on clear data and comparable metrics across markets. Move the organisation from reporting what happened to understanding why it happened and what needs to change. Qualifications 7+ years in marketplace operations, supply growth, or platform scale. Proven ownership of acquisition budgets ($1M+ annually). Experience leading multi-country or global teams of 8+ people. Track record of improving CAC and supply retention simultaneously. Background in on-demand logistics, ride-hailing or food delivery preferred. Advanced level of English proficiency. The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business. The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics. Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 86 800 EUR gross Final benefits may vary depending on the location

Location: Almaty, Kazakhstan Workplace: onsite The role exists to free the SMM manager to focus on shooting and producing new video formats that drive reach, subscribers, and engagement. It is a middle-level production role: beyond strong copywriting, the holder brings a strategic understanding of social-brand building and a feel for how text and visuals work together. Key Responsibilities Social media publications managing: text for 20-22 publications per month across Instagram and TikTok — both on-asset text and post captions. Social media: always-on community management: respond to DMs and comments, (up to ~20 per post, scaling to ~1,000) during influencer collaborations or paid campaigns. Paid social scripts: write video scripts for paid social.( example ) Print materials: copy for leaflets, brochures, and posters. Lead-gen copy: text for campaign lead forms. ( example ) Copywriting for Advertising Campaigns (Meta/Google) ( example ) Strategy input: contribute to Tone of Voice and the content plan. ( example ) Web & partners: write copy for the website and partner networks. ( example ) Skills, Knowledge and Expertise Russian — fluent (spoken and written); Kazakh — written proficiency required; English — fluent (spoken and written).

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Job Benefits Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company Hybrid work

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Job Benefits Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company Hybrid work

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We are looking for a Project Manager, Courier Onboarding & Compliance to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance across the Delivery Hub. In this role, you will sit within the Supply department — which builds and protects our supply base across all geographies — and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks across diverse international markets. Key Responsibilities Own courier & freight onboarding & registration Own the registration and verification funnel end-to-end, holding final accountability for the aha-moment conversion rate. Develop the WatchDocs (registration platform) flow in close partnership with the product team and agree on per-country form configurations. Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams). Drive platform migrations & scalability Plan and execute WatchDocs data migrations from old to new platforms on a country-by-country basis. Track migration impact on registrations and overall conversion, ensuring smooth transitions without supply disruption. Lead supply compliance & risk management Own KYC, identity verification, and document requirements for the Courier and Freight verticals, driving final accountability for the share of compliant GMV. Drive compliance platform development with the engineering team and maintain central compliance dashboards. Drive compliance platform features with engineering teams. Represent Delivery Hub in cross-vertical & regulatory initiatives Act as the primary advocate for Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments. Prepare markets for upcoming regulatory changes (e.g., labor reforms in Kazakhstan, Colombia) and support new market launches in highly regulated environments. Drive optimization projects & operating rhythm Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) in coordination with analytics. Own onboarding and compliance streams in quarterly/annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership. Qualifications Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects is a strong advantage. Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence). Domain Expertise: Deep understanding of KYC/identity verification flows and core delivery marketplace metrics (GMV, active supply, done rate, activation, funnel conversion). Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates into clear product requirements while quantifying their business impact. Stakeholder & Cross-Cultural Management: Fluent in English with strong cross-cultural communication skills (working with local teams across Central Asia, Africa, LatAm, and South Asia). Confident pushing back on stakeholders with data when proposed requirements threaten conversion. Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK.  We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. The Sales team is the start of our funnel, consisting of inbound and outbound teams for all of Deliveroo’s EU markets (UK, Ireland, France, Italy and Belgium), across the restaurant, grocery and retail verticals. The Role As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester, 3 days a week onsite. Core Responsibilities Operational Leadership Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement. Strategic Planning Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency. Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation Stakeholder Engagement & Communication Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets. Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff What You’ll Be Doing Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working. Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance. Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities. Acting as a mentor and senior lead to junior Team Leads. Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff The Candidate This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Good organisational skills with the ability to balance multiple priorities in a live operational environment Strong written and verbal communication skills Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented Strong eye to detail with proven ability to think outside of the box in order to create long term solutions A self-starter; proactive & always thinking of what the next step needs to be in order to future proof Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome The desired experiences include: Minimum 3 years of experience in function that is focused on driving performance improvements Minimum 5 years in people leadership roles Experience working within Contact Centre environments Experience within high velocity sales management role, able to gain insight from the ear test as well as through data and feedback Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Brazil, Colombia Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client The world's largest human resources consulting firm, headquartered in New York City, with main branches in 40+ countries. Over 25,000 employees operate internationally in more than 130 countries. Its services are used by 97% of Fortune 500 companies What You’ll Do Collaborate directly with business stakeholders and domain experts to understand their objectives, processes, constraints, and expected outcomes. Analyze business requirements, documentation, examples, templates, and other reference materials provided by stakeholders. Identify workflows and use cases that can be implemented or improved through Claude Code Skills. Design, implement, test, and maintain reusable Claude Code Skills. Create clear skill instructions, supporting scripts, reference materials, validation logic, and reusable workflow components. Translate complex or ambiguous business processes into structured, executable instructions for AI agents. Evaluate skill behavior using realistic scenarios, test cases, and acceptance criteria Improve the reliability, accuracy, usability, and maintainability of developed skills through iterative testing and stakeholder feedback. Technical leadership over the other engineers: review, direction, unblocking. What You Bring Strong hands-on experience using Claude Code in real software-development or business-workflow scenarios. Practical experience creating Claude Code Skills or comparable reusable capabilities for -AI coding agents. Strong understanding of modern AI engineering patterns, including agentic workflows, tool use, prompt engineering, context engineering, and structured instruction design. Proven hands-on software engineering experience and the ability to build, review, test, and maintain production-quality solutions. Ability to transform business requirements and domain knowledge into clear technical designs and executable workflows. Experience evaluating and improving non-deterministic AI solutions. Ability to own the technical shape of the whole capability, not individual skills: standards, shared components, evaluation and release strategy, backwards compatibility. Ability to define and enforce what a well-formed skill looks like, what belongs in shared infrastructure, and what gets rejected in review. Ability to make and justify platform‑level decisions - including choices around agent harnesses, integration architecture, and build‑versus‑adopt strategies, while providing clear technical rationale for foundational decisions that impact the entire platform Nice to have Hands-on experience with Claude Code, and specifically with authoring Claude Code Skills, plugins, or MCP servers. Evaluation tooling for LLM systems (promptfoo, LangSmith, custom harnesses). Consulting or professional services background. Domain exposure to HR technology, compensation & benefits, payroll, or workforce analytics. Experience building internal developer tooling or standing up a platform capability. Public artefacts: open-source agent tooling, published skills or plugins, conference talks, technical writing on agentic engineering. English level Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.