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Location: Limassol, Cyprus Workplace: hybrid We are looking for a data-driven Operations & Revenue Manager to own marketplace performance, pricing effectiveness, and revenue optimization across international markets. In this role, you will be responsible for managing supply-demand balance, optimizing pricing and incentive levers, and driving sustainable, profitable growth at the city and country level. You will act as a key business owner for market performance, working closely with Analytics, Product, Finance, and Regional Operations to translate data insights into concrete operational and pricing actions. Key Responsibilities Marketplace Performance Ownership Own end-to-end performance of assigned markets or order types against key KPIs (growth, revenue, utilization, margins etc). Monitor market or order type health through core marketplace metrics and identify performance gaps, risks, and opportunities. Drive corrective actions and optimization initiatives to improve efficiency and profitability. Pricing & Revenue Optimization Define, test, and optimize pricing levers based on local market dynamics and business objectives. Evaluate pricing impact on rider behavior, supply engagement, and overall marketplace balance. Partner with Product and Analytics to implement pricing logic and ensure correct execution in systems. Supply & Demand Management Analyze supply-demand dynamics to maintain a healthy and efficient marketplace. Recommend actions to improve availability, utilization, and service reliability. Coordinate with regional operations teams to adapt strategies to local constraints and conditions. Analytics & Decision Support Use data and dashboards to track performance, diagnose issues, and inform decision-making. Partner with Finance and Analytics on investment analysis, market business cases, and performance reviews. Prepare clear, structured insights and recommendations for senior stakeholders. Cross-Functional Collaboration Act as a key interface between Operations, Product, Analytics, Finance, and Regional teams. Align stakeholders around priorities, timelines, and expected outcomes. Drive execution of cross-functional initiatives from problem definition to post-implementation review. Skills, Knowledge & Expertise 2+ years of experience in operations, revenue management, strategy, analytics, or consulting (marketplace or mobility experience is a strong plus). Strong analytical skills and experience working with large datasets to drive business decisions. Proficient in Excel and SQL; experience with BI tools (Power BI, Tableau) required; Python is a plus. Solid understanding of unit economics, pricing mechanics, and marketplace dynamics. Comfortable owning ambiguous problem spaces and driving decisions in a fast-paced environment. Strong stakeholder management and communication skills. Structured thinker with a bias toward execution and measurable impact. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 64 700 EUR gross. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We are looking for a Product Marketing Manager (CRM) to drive growth, frequency, and retention for inDrive.Groceries and Restaurant Delivery. This role sits at the intersection of product, CRM, analytics, and growth. You will own end-to-end go-to-market and CRM strategies that turn food delivery into a habit-forming, high-frequency use case. Your mission is to translate product capabilities, assortment, and offers into clear, timely, and personalized communication — driving both first orders and repeat behavior through scalable lifecycle strategies. Key Responsibilities CRM & lifecycle ownership Design and own CRM strategies across the full lifecycle Drive high-frequency CRM orchestration Lead multi-channel communication: push notifications, in-app banners (home, catalog, checkout, ride context) and WhatsApp / messaging channels Work with Bloomreach: segmentation, dynamic content and personalization, triggered and automated flows Data, events & analytics Own the definition and quality of product & CRM events required for funnel tracking, segmentation and targeting, experimentation and ML use cases Partner with analytics to track conversion to first order, repeat rate, frequency (orders per user), AOV / basket composition, CRM contribution to GMV Drive A/B testing Cross-functional leadership Act as a key connector between Product (Groceries & Food Delivery), Engineering, Analytics & Data Science and Local Marketing teams Support market rollouts across multiple countries: adapt CRM strategies to local behavior and supply, align with local assortment, pricing, and partners Skills, Knowledge & Expertise Experience 4–7+ years in Product Marketing, CRM, Growth, or Lifecycle Marketing Experience in food delivery, groceries, e-commerce, or marketplaces Strong hands-on CRM experience (Bloomreach is a strong plus) Proven track record of driving frequency and retention, not just acquisition Skills Strong analytical mindset (funnels, cohorts, retention, uplift) Experience working with product events and data schemas Ability to simplify complex product logic into clear messaging Experience running experiments and scaling successful mechanics Comfortable working across markets and cross-functional teams Nice to have Experience in high-frequency products (food delivery, quick commerce) Exposure to ML-driven CRM or personalization systems Experience in emerging markets with supply constraints Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid inDrive is seeking an Anti-fraud Officer to own detection and investigation of fraud across our ride-hailing, delivery and city-to-city products: Ban evasion through multi-accounting, GPS spoofing, ride manipulation, promo and referral abuse, payment fraud, driver–passenger collusion etc. Key Responsibilities Analyze transactional and behavioral data using SQL and Python to identify suspicious patterns and emerging fraud schemes Develop, tune, and improve fraud detection rules and anti-fraud dashboards Evaluate the quality and effectiveness of detection rules by tracking precision and other key performance metrics Manage fraud cases end-to-end , from identifying suspicious activity to investigation, documentation, and escalation of confirmed incidents Conduct risk assessments of new and existing product features in collaboration with Product teams Analyze and monitor fraud losses , identify key sources of losses, and develop plans to reduce them Propose and implement fraud risk mitigation measures together with Product and other cross-functional teams Skills, Knowledge and Expertise 4 + years of experience in anti-fraud, risk analytics, or a related analytical field Strong proficiency in SQL and Python for analyzing large datasets Solid understanding of statistics and the ability to apply statistical methods to behavioral analysis and anomaly detection Experience working with data and the ability to independently identify suspicious patterns and formulate hypotheses Strong analytical thinking, attention to detail, and a structured approach to investigations Ability to work in ambiguous environments and independently drive investigations from initial detection to actionable conclusions and recommendations English — B2 or higher Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 70 700 EUR gross. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid The QA Load team is responsible for the performance and scalability of services across their entire lifecycle — from Go/No-Go decisions before launch to working with real production traffic. We design and execute load tests, model real-world usage scenarios, identify and eliminate bottlenecks in backend systems, databases, messaging, and infrastructure, and work closely with SRE, DevOps, and product engineering teams. The role focuses on systematic performance improvement: building load-testing infrastructure, automation and CI/CD quality gates, performance analysis and experimentation, and translating technical metrics (latency, RPS, p95/p99) into clear business impact. Our goal is to make performance a core aspect of product quality and ensure the stable operation of high-load, geo-distributed systems. Key Responsibilities Performance Audits & Integration Support: Go/No-Go decisions with our stakeholder about launches services before integrating them into our ecosystem and integrations support (audit APIs, web, databases, caches, message brokers) Design&Execute Load Tests global strategy: Modeling of load testing scenarios (load, stress, soak, peak, find max tests), methodology and formation of non-functional requirements for system using k6, JMeter (DSL framework) Simulate real-world scenarios and traffic patterns to validate systems under production-like conditions (including high RPS, concurrency levels, data skew, and geo-distributed load) Load Modeling: Calculate and validate detailed load models – e.g. expected RPS, concurrent users, transaction volumes, and data distribution. Adjust these models to mirror peak and edge-case scenarios, ensuring our capacity planning is grounded in reality. Bottleneck Analysis & Fixes: Find, analyze, and fix performance bottlenecks. This includes: backend issues (CPU hotspots, memory leaks, GC pauses, thread pool exhaustion) DB inefficiencies (Aurora MySQL/RDS indexing, query locks, IOPS limits) messaging/queue back-pressure (Kafka partitioning, consumer lag, throughput limits) network constraints (latency, load balancer settings, timeouts) Work hands-on with SRE, DevOps, and Backend teams to implement optimizations and verify the improvements. Prepare for Production Traffic: Ensure services are production-ready. Drive capacity planning exercises and stress tests to determine scaling lag/limits and failure modes. Verify that services can gracefully handle traffic spikes or component failures without violating SLAs or SLOs. Help partners configure autoscaling policies for sustained performance Loadtesting Infrastructure Setup&Tuning: Set up, audit, and operate performance testing infrastructure for our services load testing automation and geo-distributed load generator to simulate production traffic Performance Analysis & Experimentation: Approach performance issues with an performance analyst/architect mindset – form hypotheses, design experiments, run tests, and draw conclusions to configuration infrastructure and fix backend code. For example, if latency is high, hypothesize the cause (e.g. database index missing), test the hypothesis, and then make a the fix. Repeat this iterative process to methodically improve system performance. Business Impact Translation: Translate technical performance insights into business risks and opportunities. For instance, demonstrate how reducing latency or improving p95 response time can increase conversion rates or GMV. Communicate these insights to both engineers and non-technical stakeholders to underline the business value of performance work. Observability & Monitoring: Utilize observability tools to monitor performance during tests. Set up dashboards and alerts in Grafana/Prometheus and other systems (e.g. New Relic, Dynatrace, Zabbix, ELK Stack, Coroot), analyze traces and logs. Use few methods to interpret results and guide troubleshooting. Performance Tooling: Build internal performance tooling in Golang: Design and maintain internal tools for automation performance testing and analysis Load as a Service for product teams: traffic generators, load managers, mocks, test stubs, data feeders, and helper services used across partner integrations. Building load test scenarios to Jmeter (DSL framework) and k6 in JavaScript. Innovate on tooling to make load tests easier to create, run, and analyze for the whole team. CI/CD Integration: Integrate performance tests into our CI/CD pipeline as QG. Automate load tests run to every new integration or code change is evaluated for performance regressions. Ensure that build pipelines can catch and flag performance drops (e.g. increased response times, higher resource usage) before changes reach production. Reporting&Communication: Prepare executive-ready performance reports for engineering teams and C-level stakeholders. Highlight key metrics (p95/p99 latency, throughput, error rates, saturation signals) and identify primary scalability bottlenecks across services, databases, caches, and messaging systems, and compare results against SLOs and capacity targets. Provide clear root-cause explanations and actionable recommendations, including performance vs cost trade-offs, to support production readiness and Go/No Go decisions. Performance Culture: Champion a culture where performance = product quality. Educate and influence teams to treat performance testing as an integral, continuous part of the development lifecycle rather than a one-time task. Share best practices and success stories, ensuring that performance considerations are baked into design, coding, and testing processes from the start. Conducting production load and traffic validation experiments with full ownership of risk assessment, blast radius control, observability, and rollback procedures. Work with geo-distributed, high-load systems (200k+ RPS) and latency-sensitive mobile flows Set up production-like performance environments in AWS Conducting and modeling load tests in production Performance analytics → hypotheses → experiments → fixes → measurable business impact (latency, conversion, GMV) Skills, Knowledge and Expertise 5+ years in Performance/SRE/Load Testing Strong programming skills in Golang/Kotlin/Java Strong k6 or JMeter DSL - Performance Testing Mastery: Hands-on expertise with modern load testing tools, especially k6 and/or JMeter (and their scripting DSL). Deep understanding of performance best practice – you know when to apply load testing vs stress testing vs soak testing, and how to interpret the results of each. Hands-on experience with AWS infrastructure on for high-load systems: EKS, EC2, Auto Scaling Groups, ALB/NLB, VPC, subnets, routing, security groups Designing and tuning autoscaling strategies for compute (KEDA/Karpenter/Cluster Autoscaler, EC2 scaling policies) Understanding network performance characteristics: latency, cross-AZ traffic, NAT/egress limits, load balancer behavior under high RPS Profiling Golang, Kafka, Redis, DB tuning experience Automation loadtesting and make QG (JVM languages and Go) SRE mindset (RED/USE, SLO, error budgets) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Brazil, Colombia Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client The world's largest human resources consulting firm, headquartered in New York City, with main branches in 40+ countries. Over 25,000 employees operate internationally in more than 130 countries. Its services are used by 97% of Fortune 500 companies What You’ll Do Collaborate directly with business stakeholders and domain experts to understand their objectives, processes, constraints, and expected outcomes. Analyze business requirements, documentation, examples, templates, and other reference materials provided by stakeholders. Identify workflows and use cases that can be implemented or improved through Claude Code Skills. Design, implement, test, and maintain reusable Claude Code Skills. Create clear skill instructions, supporting scripts, reference materials, validation logic, and reusable workflow components. Translate complex or ambiguous business processes into structured, executable instructions for AI agents. Evaluate skill behavior using realistic scenarios, test cases, and acceptance criteria Improve the reliability, accuracy, usability, and maintainability of developed skills through iterative testing and stakeholder feedback. Technical leadership over the other engineers: review, direction, unblocking. What You Bring Strong hands-on experience using Claude Code in real software-development or business-workflow scenarios. Practical experience creating Claude Code Skills or comparable reusable capabilities for -AI coding agents. Strong understanding of modern AI engineering patterns, including agentic workflows, tool use, prompt engineering, context engineering, and structured instruction design. Proven hands-on software engineering experience and the ability to build, review, test, and maintain production-quality solutions. Ability to transform business requirements and domain knowledge into clear technical designs and executable workflows. Experience evaluating and improving non-deterministic AI solutions. Ability to own the technical shape of the whole capability, not individual skills: standards, shared components, evaluation and release strategy, backwards compatibility. Ability to define and enforce what a well-formed skill looks like, what belongs in shared infrastructure, and what gets rejected in review. Ability to make and justify platform‑level decisions - including choices around agent harnesses, integration architecture, and build‑versus‑adopt strategies, while providing clear technical rationale for foundational decisions that impact the entire platform Nice to have Hands-on experience with Claude Code, and specifically with authoring Claude Code Skills, plugins, or MCP servers. Evaluation tooling for LLM systems (promptfoo, LangSmith, custom harnesses). Consulting or professional services background. Domain exposure to HR technology, compensation & benefits, payroll, or workforce analytics. Experience building internal developer tooling or standing up a platform capability. Public artefacts: open-source agent tooling, published skills or plugins, conference talks, technical writing on agentic engineering. English level Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is scaling fast in the UK. Our European operations team (Europs) gets UK and EU businesses onboarded across Ramp's own regulated entities and our card-issuing and payments partners. We're a small team that runs on frontier AI tooling: our operators build and maintain their own automations and apps, and have taken daily processes from hours to minutes. We're hiring a KYB Operations Lead to run the UK onboarding operation day to day. You'll manage our UK operators, own the queue, make the hard calls on complex cases and escalations, and keep improving how the operation works as volume grows. This is a hands-on leadership role: you'll be as comfortable in a difficult ownership structure as in a capacity plan. WHAT YOU'LL DO - Line-manage and develop the UK operators: prioritisation, 1:1s, performance, and helping them grow as builders as well as reviewers - Own overall queue management and resourcing for UK onboarding: what gets worked first, who works it, and how we keep cases moving through leave and spikes in volume - Make the final first-line (1LoD) call on complex cases: complex ownership structures, EDD, PEP and adverse-media outcomes, and cases that need a judgement rather than a checklist - Own escalations with our card-issuing and payments partners, including recurring failures, disputed or unnecessary requirements, and turning each fix into a repeatable playbook - Run customer-facing onboarding communications with quality: clear requests, fast follow-ups, no avoidable back-and-forth - Define and report operational metrics (caseload by provider, time to close, handling time) and use them to improve the operation - Find and remove friction: spot requirements customers shouldn't have to meet twice and work with Product and Engineering to design them out - Build consistent, evidenced 1LoD decision standards that hold up to partner sample reviews and second-line scrutiny - Act as hands-on backup for UK safeguarding: daily reconciliations and investigating breaks when cover is needed WHAT YOU NEED - 5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank - Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence - Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate - Clear written communication, both with customers and in documented case decisions - Demonstrated use of AI tools in your day-to-day work to go faster or do better work, with concrete examples - A bias to fix the process rather than just work the queue   NICE-TO-HAVES - Line management of operators or analysts (strongly preferred) - Experience working with card-issuing, BaaS or payments partners on onboarding (e.g. partner due-diligence requests, sample reviews) - Safeguarding / client-money reconciliation experience - Writing requirements for Product and Engineering teams - EU onboarding experience or a second European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote (Canada) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is seeking an experienced Money Laundering Reporting Officer (MLRO) for its FINTRAC-registered Money Services Business entity. Under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its Regulations, this role is the legally-appointed compliance officer responsible for implementing RBCC's AML/ATF compliance program and for reporting suspicious transactions to FINTRAC. This is a standalone, high-accountability compliance leadership role: you will own Ramp Canada’s AML program end to end, act as the primary point of contact for FINTRAC and Ramp’s financial partners in the region, and serve as the gatekeeper protecting Ramp's Canadian entity from financial crime. WHAT YOU'LL DO - Serve as RBCC's MLRO, with authority over AML/ATF program design, execution, and effectiveness - Act as primary regulatory contact with FINTRAC, managing supervisory correspondence, reporting, and exam readiness - Make STR (Suspicious Transaction Report) filing determinations and file STRs - Run day-to-day transaction monitoring and sanctions screening triage and investigation for the Canadian book - -Own and maintain RBCC's AML/ATF risk assessment, refreshing it as products, geography, and risk profile evolve (including Quebec's onboarding) - Develop, document, and deliver RBCC's ongoing compliance training program - Define and stand up the operational workstreams for Canada, including case types, SLAs, escalation paths, tooling. - Negotiate and clarify AML/compliance requirements directly with BMO (our Canadian banking partner) and other partners as new products and use cases come online - Partner with Ramp's broader Compliance, Legal, and Regulatory Affairs teams (US) on cross-border projects and Canada's continued expansion - Partner with the Global team and the Engineering team to identify areas of opportunity for automation, and operational efficiency and lead AI-driven initiatives. WHAT YOU NEED - 8+ years of financial services experience in compliance, AML, or related regulatory advisory roles, preferably in fintech or at an MSB - Deep working knowledge of FINTRAC's supervisory expectations and regulations - Direct experience interfacing with regulators and bank partners - AI Fluency and demonstrated experience leveraging AI to build and scale AML programs - Comfort operating as a standalone compliance lead with independent judgment on filing/escalation decisions - Experience building an AML program from a nascent/early stage, not only maintaining an established one - Fintech or payments domain experience (card issuing, corporate expense, high-velocity digital transaction monitoring) strongly preferred over traditional retail-branch compliance background NICE-TO-HAVES - Fluency in French - Experience supporting an MSB registration/licensing process (e.g., provincial registrations such as Quebec) - Prior cross-border/group compliance structure experience - Data analysis skills BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote (Sweden) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is launching payments across the EU through its Swedish payment institution. Our European operations team (Europs) onboards European businesses and keeps them trading, across Ramp's own regulated entities and our card-issuing and payments partners. We're a small team that runs on frontier AI tooling: our operators build and use their own automations so they can spend their time on judgement, not admin. We're hiring a KYB/AML Analyst in Stockholm to review and onboard business customers of our Swedish entity, work directly with those customers to get them live, and resolve onboarding requirements raised by our partners. You'll join a small Swedish team and help keep onboarding moving every day as we grow. WHAT YOU'LL DO - Carry out first-line (1LoD) KYB reviews of business customers onboarding with Ramp's Swedish payment institution: company verification, beneficial ownership, sanctions/PEP/adverse-media screening, and risk assessment - Decide standard cases end to end, and escalate complex or higher-risk cases with a clear rationale - Handle customer communications through onboarding: clear document requests, follow-ups and status updates - Resolve onboarding requirements from our card-issuing and payments partners for EU customers - Document decisions to a standard that holds up to second-line and regulatory review - Keep Swedish casework moving when teammates are on leave or handling incidents - Spend part of your time improving how we work: playbooks, templates and AI-assisted workflows WHAT YOU NEED - 2–4 years of KYB / AML / onboarding experience at a fintech, payment institution, EMI or bank - Solid grounding in business customer due diligence: company registers, UBO identification, sanctions/PEP screening, and spotting red flags - Fluent English, written and verbal - Clear, friendly written communication with customers - Curiosity about AI tools and how they can make casework faster and better - Based in, or relocating to, Stockholm, with the right to work in Sweden NICE-TO-HAVES - Swedish (strongly preferred) - Familiarity with Swedish sources and requirements (Bolagsverket, the beneficial ownership register, FI expectations under the Swedish AML Act) - Experience onboarding EU businesses across several jurisdictions - An additional European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Zug, Switzerland PIPECARE Group of Companies , a leading provider of inline inspection services for the oil and gas industry, is looking for a Marketing Intern to join our team in Zug, Switzerland. This role provides an excellent opportunity to gain hands-on experience in B2B marketing within the oil and gas sector. You will work closely with experienced marketing and sales professionals on digital marketing campaigns, technical content development, exhibitions, market research, and customer engagement activities. Key responsibilities: Assist in planning and executing B2B marketing campaigns targeting the oil and gas and energy sectors. Support the preparation of marketing collateral, technical brochures, capability statements, presentations, case studies, and customer success stories. Create and schedule content for LinkedIn and other digital marketing platforms to increase brand visibility. Conduct market, competitor, and industry research to identify trends, target customers, and new business opportunities. Assist with the planning and coordination of international exhibitions, conferences, industry events, and webinars. Maintain marketing databases, CRM records, and mailing lists. Monitor campaign performance and prepare reports on marketing KPIs. Coordinate with technical experts to translate complex engineering concepts into clear, customer-focused marketing content. Support website content updates and search engine optimization (SEO) initiatives. Assist the Sales team with proposal templates, promotional materials, and customer presentations. Perform other marketing and administrative duties as assigned. Qualifications: Currently pursuing or recently completed a Bachelor's degree in Marketing, Business Administration, Communications, Engineering Management, or a related discipline. Strong interest in B2B marketing and the oil and gas, energy, or industrial services sectors. Excellent written and verbal communication skills in English and German or French. Proficiency in Microsoft Office (PowerPoint, Excel, and Word). Experience with Canva, Adobe Creative Suite, or other graphic design tools is an advantage. Familiarity with LinkedIn marketing, email marketing, and digital marketing platforms is desirable. Strong analytical, organizational, and multitasking skills. Creative mindset with strong attention to detail. Self-motivated, proactive, and eager to learn in a fast-paced technical environment.

Location: Sharjah, United Arab Emirates The HR & PRO Administrator supports the effective delivery of human resources, employee services, government relations, and office administration activities in the UAE. The role implements corporate HR policies and procedures, maintains accurate employee records, coordinates recruitment and onboarding activities, administers attendance, leave, benefits, payroll inputs, training records, and employee documentation, and ensures compliance with applicable company requirements and UAE labour regulations. The HR Administrator manages employee and company government transactions, including work permits, employment visas, labour cards, medical and Emirates ID coordination, renewals, cancellations, attestations, and licence-related documentation. The role maintains productive relationships with relevant ministries, authorities, free zones, embassies, and service providers; monitors regulatory updates; and provides timely administrative support to employees and the business. Job Functions, Responsibilities Coordinate HR administration and ensure timely communication of employee-related matters between the UAE office, regional teams, and corporate HR. Support recruitment by posting vacancies, screening applications, scheduling interviews, preparing offers, and completing pre-employment documentation. Coordinate employee onboarding, induction, probation follow-up, transfers, promotions, and offboarding in accordance with approved procedures. Maintain complete, accurate, secure, and confidential personnel files, HR records, and employee data in the ERP system. Administer attendance, leave, benefits, medical insurance, salary adjustments, and payroll inputs; reconcile records and submit approved monthly payroll data on time. Prepare HR correspondence and employment documents, including contracts, certificates, confirmation letters, promotion letters, warnings, clearances, and separation documents. Respond to employee queries, explain applicable policies and procedures, and escalate sensitive or complex employee-relations matters to HR management. Support performance-management, training, and employee-engagement activities; maintain the training matrix and related attendance records. Prepare accurate weekly and monthly HR reports, monitor document expiry dates, and follow up on required actions. Support implementation of HR policies and ensure assigned activities comply with company procedures and applicable UAE labour requirements. PRO responsibilities include, but are not limited to: Labour/ Immigration Process and track employment visas, work permits, labour cards, medical examinations, Emirates IDs, renewals, status changes, and cancellations for employees. Prepare, submit, and follow up on applications and supporting documents with relevant UAE authorities and free zones. Coordinate business and visit visa requirements and liaise with embassies, diplomatic missions, and immigration authorities when required. Maintain accurate records of passports, visas, permits, identification documents, application receipts, costs, and expiry dates, with appropriate confidentiality controls. Monitor changes in government procedures and communicate relevant updates, documentation requirements, timelines, and compliance risks to HR management and employees. Provide employees and managers with clear guidance on routine government-related processes while escalating legal interpretations or exceptional cases to the appropriate internal adviser. Legal Represent the company before government authorities for routine administrative transactions within the role’s delegated authority. Coordinate the renewal and maintenance of trade licences, commercial registrations, establishment cards, government certificates, and other statutory company documents with Legal, Finance, and authorised service providers. Arrange document attestation, notarisation, legal translation, and consular processing as required. Support Legal and management with documentation required for entity establishment, licence amendments, and authorised corporate filings in the UAE. Perform other HR, PRO, and administrative duties reasonably assigned by the Global HR Manager, Corporate HR Director, or Head of the regional office. Skills and Experience Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field. 5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization. Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes. Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation. Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations. Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred. Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage. Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines. A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.

Location: Manila, Philippines About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Mexico About the role: We’re looking for an experienced Talent Manager to join our fast-paced creative team. This person will be responsible for sourcing, vetting, and onboarding top creative talent to support high-performing ad campaigns, UGC production, design, and more. You should have a keen eye for A-players, an instinct for strong creative potential, and the communication skills to build long-lasting relationships with top-tier talent. About us: Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including: • A creator marketplace managing over 80,000 influencer partnerships monthly • An AI-powered platform to streamline discovery, outreach, and whitelisting • Proven playbooks in influencer marketing, paid media, performance creative, and CRO We’re trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners. Responsibilities: Proactively source and shortlist A-level creative talent (editors, designers, strategists, UGC creators, etc.) Conduct screening calls to assess skill set, cultural fit, and communication capabilities Build and maintain a strong talent pipeline for ongoing and future project needs Partner closely with Creative Leadership to identify talent gaps and hiring priorities Have briefing calls with potential talent to clearly explain project deliverables, set expectations, and align on creative goals to ensure high-quality, on-brand output that drives performance Manage and optimize the full talent acquisition process, from outreach to onboarding Use spreadsheets to organize and track talent pools QC and QA of submitted content to ensure it meets brand guidelines, creative standards, and campaign objectives before final delivery Stay updated on creative industry trends and talent standards Ensure a seamless and professional experience for all potential candidates Using platforms like Casting Networks, Billo, Fiverr, Upwork, and other sourcing tools to find high-quality talent. Requirements 2+ years of experience in a Talent Manager, Creative Recruiter, or similar role Proven success in identifying and hiring top creative talent Comfortable and confident on calls with candidates Excellent written and verbal communication skills Strong organizational and time-management skills Experience working with creative teams Ability to assess soft skills, cultural fit, and creative potential Familiarity with creative portfolios, reels, and case studies Knowledge of sourcing platforms like Casting Networks, Billo, Fiverr, Upwork, etc. Nice to have Experience in UGC or DTC brands Familiarity with freelance and project-based creative hiring Connections in the creative / advertising / content creation space Compensation: The compensation range is $1,200-$1,800 USD a month based on the experience. This role is a contracted role, candidates should be prepared to operate as self-employed contractors. Additional details: 100% Remote Work in EST business hours (Mon-Fri) 20 paid vacation days annually Paid bank holidays Emergency sick leave allowance

Location: Argentina About the role: We’re looking for an experienced Talent Manager to join our fast-paced creative team. This person will be responsible for sourcing, vetting, and onboarding top creative talent to support high-performing ad campaigns, UGC production, design, and more. You should have a keen eye for A-players, an instinct for strong creative potential, and the communication skills to build long-lasting relationships with top-tier talent. About us: Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including: • A creator marketplace managing over 80,000 influencer partnerships monthly • An AI-powered platform to streamline discovery, outreach, and whitelisting • Proven playbooks in influencer marketing, paid media, performance creative, and CRO We’re trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners. Responsibilities: Proactively source and shortlist A-level creative talent (editors, designers, strategists, UGC creators, etc.) Conduct screening calls to assess skill set, cultural fit, and communication capabilities Build and maintain a strong talent pipeline for ongoing and future project needs Partner closely with Creative Leadership to identify talent gaps and hiring priorities Have briefing calls with potential talent to clearly explain project deliverables, set expectations, and align on creative goals to ensure high-quality, on-brand output that drives performance Manage and optimize the full talent acquisition process, from outreach to onboarding Use spreadsheets to organize and track talent pools QC and QA of submitted content to ensure it meets brand guidelines, creative standards, and campaign objectives before final delivery Stay updated on creative industry trends and talent standards Ensure a seamless and professional experience for all potential candidates Using platforms like Casting Networks, Billo, Fiverr, Upwork, and other sourcing tools to find high-quality talent. Requirements 2+ years of experience in a Talent Manager, Creative Recruiter, or similar role Proven success in identifying and hiring top creative talent Comfortable and confident on calls with candidates Excellent written and verbal communication skills Strong organizational and time-management skills Experience working with creative teams Ability to assess soft skills, cultural fit, and creative potential Familiarity with creative portfolios, reels, and case studies Knowledge of sourcing platforms like Casting Networks, Billo, Fiverr, Upwork, etc. Nice to have Experience in UGC or DTC brands Familiarity with freelance and project-based creative hiring Connections in the creative / advertising / content creation space Compensation: The compensation range is $1,200-$1,600 USD a month based on the experience. This role is a contracted role, candidates should be prepared to operate as self-employed contractors. Additional details: 100% Remote Work in EST business hours (Mon-Fri) 20 paid vacation days annually Paid bank holidays Emergency sick leave allowance