Location: Remote - US
Workplace: remote
Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.
The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.
Key Responsibilities
Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case.
Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs.
Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms.
Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps.
Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows.
Minimum
3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community)
Strong written communication; able to tailor messages to different audiences and roles
Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis
Ability to interpret product usage and engagement data to drive action
Strong organization and project management across multiple concurrent programs and deadlines
Excellent presentation skills
Preferred
Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools
Experience in healthcare technology, post-acute, senior living, or acute/payer markets
Experience using AI tools to personalize communications and scale engagement
Basic HTML/email-builder or design skills
Location: Санкт-Петербург
Workplace: Гибридный
О компании
МТС Web Services (MWS) — бигтех-компания, предоставляющая облачные, AI-сервисы и платформенные решения под разные задачи бизнеса: от работы с данными до разработки продуктов и оптимизации процессов. Также мы запустили новую публичную платформу собственной разработки — MWS Cloud Platform.
Сейчас мы в поисках контент-менеджера. Наша команда занимаемся поддержкой основного сайта компании www.mts.ru и приложения "Мой МТС": актуализируем и обновляем контент, правим ошибки, участвуем в реализации нового функционала.
Обязанности
Наполнять страницы сайта контентом (используется CMS QP8.Framework)
Поддерживать в актуальном состоянии справочники (тарифы, услуги, акции) для мобильного приложения Мой МТС и сайта
Тестировать контент в приложении и на сайте
Взаимодействовать с другими командами по своим задачам
Писать инструкции
Требования
Аналогичный опыт работы от 1-ого года
Уверенный пользователь ПК (знание Word, Excel)
Знание HTML, CSS
Знакомство с форматами csv, json, xml
Навыки работы с консолью разработчика в браузере
БУДЕТ ПЛЮСОМ:
Наличие пройденных курсов по верстке веб-страниц, тестированию
Опыт работы с Jira, Confluence
Навыки работы в Total Commander, любых редакторах кода
Навыки работы с ИИ (составление запросов, написание скриптов через вайб-кодинг)
Условия
собственную платформу MTS Ocean для получения ИТ-ресурсов, а это значит, что деплой, мониторинг, observability — не будут для тебя проблемой, ты сможешь сосредоточиться на фичах;
профессиональные гильдии инженеров, где мы поддерживаем друг друга и помогаем стать лучше;
внутреннюю площадку TechTalks для обмена опытом, дискуссий, развития навыков самопрезентации;
участие во внешних IT конференциях. Наши эксперты выступают на ведущих профильных конференциях, таких как HighLoad++, DevOps Conf, Joker, AHA!, Матемаркетинг и другие. А еще мы организуем собственную масштабную конференцию True Tech Day и регулярно проводим митапы для разработчиков и инженеров.
полезные курсы и вебинары в корпоративном университете и электронную библиотеку;
А еще:
ДМС с первого месяца работы, включая стоматологию;
страхование от несчастных случаев с 1 месяца работы. Материальную помощь в сложных жизненных ситуациях;
отпуск 28 календарных дней (+3 дополнительных дня за ненормированный рабочий день);
прием врачей общей практики и массаж в офисе;
мобильная связь за счет компании и льготные тарифы для близких;
подписка на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети.
— поддерживать клиентов в чате и почте, разбирать живые кейсы и получать обратную связь от команды; — самостоятельно вести несколько проектов: выяснять и фиксировать цели и ключевые метрики клиентов;
ОфисСтажёрМосква
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
· Поиск и привлечение affiliate-партнёров для Sweepstakes проекта (США), работа с собственной базой партнёров. · Полный цикл: поиск → переговоры → подключение → запуск → масштабирование.
Удалённо· Полностью удалённая работа, график 5/2, 15:00–00:00 (GMT+2)
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during
Central hours (9am to 6pm CT)
and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
4+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
В обязанности SMM-менеджера входит разработка стратегий и планов контента, управление аккаунтами в социальных сетях Telegram, Instagram и X, создание разнообразных материалов, включая посты, сторис, промо и интерактивы, а также проведение анализа эффективности продвижения по показателям ER, охватам, CTR и приросту аудитории. Кандидат должен иметь не менее трех лет опыта в SMM, предпочтительно в сфере iGaming, разбираться в особенностях спортивных и Live-продуктов, а также проявлять интерес к спортивным новостям и актуальным трендам индустрии. Компания предлагает конкурентную оплату труда в криптовалюте, а также 26 дней отпуска и 10 оплачиваемых праздничных дней.
Location: Vilnius, Lithuania
Workplace: hybrid
About Aleph
Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.
What You Will Do
Drive Client Strategy and Growth:
Own the relationship for a portfolio of advertisers. Consult with clients to understand their business objectives and translate them into effective, measurable advertising strategies on TikTok.
Be the Platform Expert:
Serve as the go-to expert on TikTok’s advertising solutions. Lead client education, share best practices, and deliver data-driven insights to optimize campaigns and achieve client KPIs.
Manage Campaigns End to End:
Oversee the entire campaign lifecycle, from strategic planning and onboarding to execution and post-campaign analysis. Provide hands-on support and troubleshooting to ensure smooth delivery and strong performance.
Unlock Growth Opportunities:
Proactively analyze campaign data, industry trends, and client performance to identify upsell and cross-sell opportunities. Drive revenue growth by helping clients expand into new markets and adopt new solutions.
Collaborate Across Teams:
Work closely with our internal Sales, Analytics, and Creative teams, as well as our partners at TikTok, to deliver a unified and effective experience for clients.
What We Are Looking For
Minimum qualifications
Bachelor’s degree or equivalent practical experience.
2+ years of experience in account management, performance marketing, or a client-facing role in the digital advertising industry.
Hands-on experience managing performance-driven campaigns on platforms such as TikTok, Meta, or Google.
Strong analytical skills, with the ability to use data to identify trends and create actionable insights. Strong Excel skills are a must.
Excellent communication and presentation skills in English.
Preferred qualifications
Experience managing clients in the eCommerce, Gaming, or App verticals (for example Health & Fitness).
Experience with Mobile Measurement Partners (MMPs) such as AppsFlyer or Adjust, and/or e-commerce platforms such as Shopify.
Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
Experience in the Media Agency is a plus.
A passion for TikTok and genuine curiosity about the future of social media and digital marketing.
Why Join Aleph
Global impact:
Work at the intersection of the world’s leading tech platforms and the fastest-growing markets, advising advertisers who are scaling on TikTok.
Growth:
We are committed to your development. You will have access to continuous learning, including direct training from our platform partners.
Team culture:
Join a diverse, curious, and collaborative team where your ideas are valued and your impact is recognized.
Market momentum:
Vilnius is one of the most active tech and digital marketing hubs in the region, and short-form video advertising in Lithuania is projected to keep growing at close to 10% a year through 2029.
Flexibility:
A hybrid setup in Vilnius, with 2-3 days per week in the office.
Salary Range & Benefits
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 34,432 . In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.
We also offer private health insurance coverage after completing 3 months of employment, additional health days off, and a flexible hybrid work model.
“Share our similarities, celebrate our differences.” – M. Scott Peck
#ALEPH
Location: Remote
Workplace: Remote
HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games.
We’re looking for a Senior Community Manager to strengthen our relationship with the Oxide player community and help make it more active, engaged, and connected to the game. You’ll work directly with our Discord and Telegram communities, organize activities and events, create player-facing content, manage moderators, track community sentiment, and help turn player feedback into actionable insights for the team. You’ll also support our Creator Program and work closely with other teams to make sure communication with players stays clear, consistent, and engaging.
WHAT YOU’LL BE DOING:
- Manage and grow our player communities across Discord, Telegram, and other relevant platforms.
- Plan and run community activities: contests, events, polls, challenges, giveaways, and other interactive formats.
- Track player sentiment, recurring concerns, and community trends, and communicate key feedback to internal teams.
- Write and publish community posts, announcements, updates, and social media content.
- Manage the moderation team, maintain moderation standards, and help resolve complex community cases.
- Maintain and improve Discord and Telegram infrastructure, including channels, roles, bots, moderation tools, and automation.
- Support the Creator Program and communication with content creators.
- Work closely with LiveOps, Art, Product, and development teams on community-facing initiatives.
WHAT WE EXPECT FROM YOU:
- 3+ years of experience in community management within the gaming industry.
- Strong understanding of gaming communities, player engagement, and retention.
- Hands-on experience managing Discord and/or Telegram communities.
- Experience managing moderators and handling complex community situations.
- Experience organizing community events, contests, giveaways, and other interactive activities.
- Strong SMM and copywriting skills with the ability to adapt communication for different platforms and audiences.
- Experience with Discord and Telegram bots, moderation tools, roles, permissions, and community automation.
- Practical experience with AI tools such as ChatGPT and Claude.
- Strong written English (B2+) and fluent Russian for internal communication and player-facing work.
- Organized, proactive, and able to work independently without detailed day-to-day supervision.
NICE TO HAVE:
- Gaming background in multiplayer survival games such as Rust, Last Day on Earth, Frostborn, DayZ, ARK, or similar.
- Experience working with content creators or influencer programs.
- Basic skills in Photoshop, Illustrator, or similar tools for adapting existing assets and preparing simple community visuals.
- Familiarity with automation tools such as n8n, Zapier, or Make.
WHAT WE OFFER:
- Competitive salary.
- Remote work format.
- The chance to shape both the community and quality of an ambitious multiplayer survival shooter.
- A passionate and supportive team that values creativity and ownership.
- A culture built on initiative, transparency, and collaboration.
Location: Ebene
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As a Senior Specialist of Workplace Experience you will be responsible for all office related matters in your location.
You will take care of the smooth running and general happiness of our offices and colleagues, with a ‘can-do’ attitude, always thinking two steps ahead. Passion and enthusiasm will be key, driving forward new processes and procedures as we continue to scale.
The role also provides a great opportunity for progression and growth.
What you will do:
- Lead day-to-day workplace operations, ensuring the office is ready, safe, clean, well-stocked and welcoming for employees and visitors.
- Drive strategic change in region for the Workplace management area to ensure operational excellence.
- Oversee facilities and space management, including maintenance, meeting rooms, desk allocation, access processes and workplace service requests.
- Coordinate office changes and projects, such as refurbishments, office moves, fit-outs and space improvements, from requirements and planning through delivery and follow-up.
- Manage workplace suppliers and service partners: set clear expectations, monitor service levels, resolve issues and review performance.
- Support procurement and financial control for workplace services, including quotations, purchase orders, invoice checks, and budget tracking, in line with company processes.
- Deliver a positive employee and visitor experience, including onboarding support, office orientation, local engagement activities and workplace communications.
- Coordinate local events and wellbeing initiatives, and adapt regional or global activities so they work well for the Mauritius office.
- Partner with Health & Safety on workplace safety, incident follow-up, inspections, emergency readiness and corrective actions; escalate risks promptly and track agreed actions to completion.
- Maintain practical workplace policies, playbooks, records and operating procedures so that services are consistent, auditable and easy to hand over.
- Use service requests, employee feedback, supplier data, event participation and workplace costs to identify trends and recommend improvements.
- Build effective relationships with employees, leaders, landlords, contractors and internal partner teams, keeping stakeholders informed and following through on commitments.
About You:
- Demonstrated experience in workplace experience, facilities, office operations, property services, hospitality or a related operational role.
- Experience coordinating suppliers, service delivery and operational projects, with a focus on quality, safety, timelines and cost.
- Strong organization and prioritization skills, including the ability to manage day-to-day needs while progressing longer-term improvements.
- A service-oriented approach and confidence engaging with employees, senior stakeholders and external partners.
- Excellent written and verbal communication, sound judgement and a practical, solutions-focused working style.
- Comfort using operational records, budgets, feedback and service data to track performance and make recommendations.
- The ability to work collaboratively across teams and manage multiple priorities in a changing environment.
- Hands-on, always ready to roll up your sleeves and go above and beyond for the team
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Задачи:
— вести социальные сети книжного магазина и музея, включая планирование, подготовку и публикацию контента, а также коммуникацию в директе и комментариях;
— синхронизировать контент с событийным календарем музея;
— быть готовым к оперативной фото- и видеосъемке;
— оформлять рассылку от книжного магазина с использованием Unisender, при этом писать рассылку будет куратор книжного направления.
Требования:
— опыт работы в SMM от года, предпочтительно в сфере культуры или искусства;
— умение писать ясные, грамотные и стилистически выверенные тексты;
— уверенное владение Capcut и Figma / InDesign.
Условия:
— гибридный график работы 5/2: 3 дня в музее, 2 дня удаленно;
— плавающие выходные, преимущественно воскресенье и понедельник.
Location: Warsaw
Build with us
Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.
With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.
We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.
Sound like your kind of place? Let's build together.
Your impact
As Mollie's Customer Success Manager for Poland, you'll own a portfolio of Polish merchants, from key accounts to smaller ones still finding their footing. Your focus is on retention, business reviews and account performance, and on building trust in the Mollie brand locally. Most of your time, around 80%, will be proactive: building relationships, often in person, spotting upsell opportunities and getting ahead of retention risks before they become problems. The rest is reactive, handling customer needs and escalations as they come up.
You'll work closely with the GTM team in Poland and be part of the international CSM team, alongside colleagues covering Italy and Sweden. You'll also take part in customer events and can lead ambassador initiatives to help grow Mollie's presence in Poland.
This is a chance to shape a new market from the ground up. You'll be the first Customer Success Manager for Poland, backed by an established CS team, proven playbooks and a scale up that's growing across Europe. You'll have real ownership and visibility, and your input will directly influence how Mollie grows in Poland.
What you'll ship
- Drive retention and growth across the Polish portfolio, against upsell and retention targets
- Run regular, value driven business reviews with key merchants
- Build strong relationships with merchants and grow a group of local customer ambassadors
- Organise small customer events, in partnership with Sales and Marketing
What you'll bring
- Fluent Polish and fluent English, and based in Warsaw
- A background in e-commerce or payments
- A commercial approach to customer success, balancing retention with upsell and comfortable growing accounts
- Experience managing a portfolio proactively, staying ahead of issues rather than just reacting to them
- Comfort meeting customers in person and building relationships face to face
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping, and AI https://jobs.mollie.com/ai-manifestobrings that philosophy to life across every team, every role, every day
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: Москва
Мы ищем специалиста, который будет формировать и реализовывать стратегии по привлечению, онбордингу, удержанию клиентов. Организовывать процесс запуска коммуникационных кампаний на платформах Сбербанка и в различных каналах. Взаимодействовать с заказчиками, согласовывать требования, осуществлять сбор необходимой информации, составлять коммуникационный план. Вести отчетность и закрывающей документации, интерпретировать и презентовать результаты руководству.
Вы станете ключевым звеном между компанией и клиентом, отвечая за то, как сообщение выглядит и звучит для конечного получателя.
Обязанности
* Разработка и реализация CRM стратегии;
* Выстраивание устойчивых и долговременных отношений с клиентами;
* Составление ТЗ для дизайна баннеров, е-mail писем и push-уведомлений (самостоятельный копирайтинг);
* Контент-планирование (составление графика рассылок), взаимодействие с дизайнерами и верстальщиками, согласование с продуктовыми командами;
* Управление публикацией контента;
* Планирование и реализация директ-маркетинговых кампаний (e-mail, sms, push) по утвержденному графику, работа над триггерными механиками и цепочками писем по акциям (изменение сервисных писем и триггеров по ТЗ);
* Сегментирование клиентской базы;
* Анализ результатов рассылок;
* Ведение отчетности;
* Увеличение эффективности кампаний.
Требования
* Высшее образование;
* Опыт CRM-маркетинга в крупных компаниях;
* Опыт работы с крупными базами рассылок;
* Опыт составления ТЗ для баннеров и рассылок;
* Опыт самостоятельно написания текстов для новостей и прочих коммуникаций;
* Опыт работы с сегментацией базы;
* Знание инструментов и показателей цифрового маркетинга;
* Инструментальное владение AI для анализа, генерации и автоматизации.
**Будет плюсом**
* Опыт в копирайтинге: Умение просто и ясно формулировать уникальное торговое предложение (УТП);
* Опыт написания SQL-запросов и процедур (либо знание типов данных и алгоритмическая база);
* Базовое знание процессов и продуктов Банка, экосистемы/страхования;
* Внимание к деталям: Привычка проверять всё перед отправкой: отсутствие опечаток, корректность отображения во всех клиентах, работоспособность ссылок.
* Инструментальное владение AI для анализа, генерации и автоматизации.
Условия
* Гибридный формат работы, в современном офисе в Москве на Проспекте Мира (Олимпийский 14, БЦ Даймонд Холл);
* Выгодные ипотечные льготные условия кредитования;
* Бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров: Okko, Сбер Маркет, Сбер Еаптека и другие;
* ДМС с первого дня и льготное страхование для близких;
* Корпоративная пенсионная программа;
* Детский отдых и подарки за счет Компании;
* Обучение за счет Компании: онлайн курсы в Виртуальной школе Сбера и неограниченный доступ к библиотеке, обучение в Корпоративном университете, тренинги, митапы и возможность получить новую квалификацию.
Location: Paris
Workplace: OnSite
ABOUT VOODOO
Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz.
TEAM
Our Growth team is a transversal entity aiming to maximize and deliver the potential of any mobile product. It combines user acquisition, creative content production, monetization, and the tech capabilities required to turn applications into global hits. With over 150 experts, we operate at the forefront of mobile marketing and ad tech across various types of games and consumer apps.
ROLE
We are looking for a Growth Strategy & Monetization Manager to join the Ad Monetization team. You will work directly on revenue-critical topics, combining strategic thinking, data-driven analysis, and operational execution to improve performance across millions of daily users. This role is ideal for someone with a consulting or analytical background who wants to move from advising to owning a € multi-hundred-million revenue engine.
- Drive revenue Performance
- Own ad monetization performance across a portfolio of games and apps
- Analyze revenue drivers such as ARPDAU, fill rate, eCPM, LTV, and ad engagement
- Identify structural improvement levers across waterfall configuration, in-app bidding, pricing strategy, and demand diversification
- Translate analysis into concrete action plans with measurable revenue impact
- Optimize the ad tech stack
- Work closely with engineering to improve mediation setup, experimentation frameworks, and auction dynamics
- Structure and lead A/B tests to maximize yield and long-term LTV
- Evaluate and integrate new ad networks, bidding partners, and ad monetization formats
- Anticipate ecosystem shifts in privacy, platform policies, and auction mechanics
- Lead high-impact projects
- Structure ambiguous ad monetization challenges and break them into actionable workstreams
- Coordinate with product, UA, data, and creative teams to align ad monetization with user experience and growth strategy
- Build scalable processes and dashboards to professionalize performance tracking
- Contribute to long-term ad monetization strategy and revenue diversification initiatives
- Act as a business owner
- Operate with full visibility on revenue performance
- Take ownership of initiatives end-to-end, from diagnosis to implementation
- Influence key decisions impacting millions in annual revenue
PROFILE
- Master’s degree from a top engineering or business school (Programme Grande Ecole).
- You have 3-6 years of experience in a fast-paced environment (start-up, strategy consulting, investment banking, etc.)
- You are curious, highly analytical, and passionate about having an impact, whatever’s thrown your way
- You wish to work in an environment that values candor, freedom, and responsibility
- Nice to have:
- You can run your own SQL queries
- You have experience in gaming or performance marketing
- You are fluent in English and French
BENEFITS
- Competitive salary
- Premium healthcare (SideCare) for you and your family 100% borne by Voodoo
- Swile Lunch voucher
- Gymlib (100% borne by Voodoo)
- Wellness activities in our Paris office
- Flexible vacation policy
- Remote days
- Child daycare facilities (Les Petits Chaperons rouges)
Задачи:
— подключать CPA-сети, финансовые агрегаторы, вебмастеров и команды медиабаинга;
— согласовывать ставки, модели оплаты и условия сотрудничества;
— запускать и сопровождать офферы, обеспечивать рекламными материалами и контролировать трекинг;
— анализировать конверсии, одобрения, выдачи и стоимость привлечения;
— контролировать качество трафика, выявлять подозрительные заявки, дубли и нарушения;
— масштабировать эффективные источники, проводить сверки и готовить отчётность;
— взаимодействовать с маркетингом, аналитикой, рисками и разработкой.
Требования:
— опыт Affiliate Marketing / CPA и понимание CPA-сетей;
— умение анализировать воронки и показатели эффективности;
— навыки переговоров и развития долгосрочных партнёрств;
— самостоятельность;
— опыт финансового трафика будет преимуществом.
Условия:
— удалённая работа, 5/2;
— зарплата $1 500–2 200.
Location: Mumbai, India; Delhi, India
Workplace: hybrid
About Aleph
Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.
We are looking for a Client Solutions Manager to support Reddit’s advertising business in India. In this role, you will sit at the intersection of clients, sales and global teams, owning campaign success from launch to optimization. You will be a trusted partner to advertisers, helping them turn performance data into clear insights and measurable results.
If you enjoy solving problems, optimizing digital advertising campaigns and working with international teams in a fast-moving environment, this role is for you.
What You Will Do
Own end-to-end campaign management for Reddit advertisers, from campaign setup to post-campaign analysis
Analyse performance using key metrics such as CPM, CPC, CTR and CPA, and translate the data into actionable optimisation recommendations
Prepare performance reports and present insights and optimisation strategies to clients and internal stakeholders
Partner closely with Client Partners and global teams to ensure smooth campaign delivery and client satisfaction
Troubleshoot live campaigns, resolve issues, and ensure alignment with platform policies and best practices
Manage timelines, priorities and stakeholder expectations across multiple campaigns
What We Are Looking For
2 to 6 years of experience in client success, ad operations, media, platform, SaaS or media agency environments
Hands-on experience managing and optimising digital advertising campaigns (paid social and paid media) across multiple platforms
Strong analytical skills, with a solid understanding of performance metrics and optimisation levers
Experience creating client-facing reports and clearly communicating performance outcomes
Ability to collaborate confidently in English with global teams or overseas headquarters
Solid understanding of ad operations, platform policies and live-campaign troubleshooting
Why Join Aleph
Impact:
Own the full campaign lifecycle for Reddit advertisers in India and see the results of your work in your clients’ performance.
Growth:
Work directly with Client Partners and global teams, building the regional and international experience that shapes a long-term career in digital advertising.
Team culture:
Join a collaborative, inclusive team where problem-solving and open communication are valued, with a hybrid setup (3 days in the Mumbai or Delhi offices) that balances teamwork and flexibility.
Market context:
Social platforms now account for nearly half of digital ad spend in Malaysia, so advertisers need partners who can turn platform data into clear decisions.
Inclusive hiring:
We welcome applications from people of all backgrounds, and we encourage you to apply even if you do not meet every requirement.
“Share our similarities, celebrate our differences.” – M. Scott Peck
#ALEPH
Location: Kuala Lumpur, Malaysia
Workplace: hybrid
About Aleph
Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.
We are looking for a Client Solutions Manager to support Reddit’s advertising business in Malaysia and Singapore. In this role, you will sit at the intersection of clients, sales and global teams, owning campaign success from launch to optimization. You will be a trusted partner to advertisers, helping them turn performance data into clear insights and measurable results.
If you enjoy solving problems, optimising digital advertising campaigns and working with international teams in a fast-moving environment, this role is for you.
What You Will Do
Own end-to-end campaign management for Reddit advertisers, from campaign setup to post-campaign analysis
Analyse performance using key metrics such as CPM, CPC, CTR and CPA, and translate the data into actionable optimisation recommendations
Prepare performance reports and present insights and optimisation strategies to clients and internal stakeholders
Partner closely with Client Partners and global teams to ensure smooth campaign delivery and client satisfaction
Troubleshoot live campaigns, resolve issues, and ensure alignment with platform policies and best practices
Manage timelines, priorities and stakeholder expectations across multiple campaigns
What We Are Looking For
2 to 6 years of experience in client success, ad operations, media, platform, SaaS or media agency environments
Hands-on experience managing and optimising digital advertising campaigns (paid social and paid media) across multiple platforms
Strong analytical skills, with a solid understanding of performance metrics and optimisation levers
Experience creating client-facing reports and clearly communicating performance outcomes
Ability to collaborate confidently in English with global teams or overseas headquarters
Solid understanding of ad operations, platform policies and live-campaign troubleshooting
Why Join Aleph
Impact:
Own the full campaign lifecycle for Reddit advertisers in Malaysia and see the results of your work in your clients’ performance.
Growth:
Work directly with Client Partners and global teams, building the regional and international experience that shapes a long-term career in digital advertising.
Team culture:
Join a collaborative, inclusive team where problem-solving and open communication are valued, with a hybrid setup (3 days in the Kuala Lumpur office) that balances teamwork and flexibility.
Market context:
Social platforms now account for nearly half of digital ad spend in Malaysia, so advertisers need partners who can turn platform data into clear decisions.
Inclusive hiring:
We welcome applications from people of all backgrounds, and we encourage you to apply even if you do not meet every requirement.
“Share our similarities, celebrate our differences.” – M. Scott Peck
#ALEPH