Location: Salt Lake City, UT
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight.
Who you’ll work with:
You will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
What you'll be doing day to day:
- Design, implement, and operate cloud-native infrastructure for production workloads.
- Build and maintain CI/CD pipelines for applications and ML systems.
- Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.
- Improve deployment reliability through automation, testing, and rollout strategies.
- Support AI/ML workloads, including model deployment, scaling, and monitoring.
- Integrate AI-assisted tools into DevOps workflows to improve:
- Alert quality and noise reduction
- Incident triage and root-cause analysis
- Capacity planning and performance optimization
- Design and maintain observability solutions using metrics, logs, and traces.
- Participate in on-call rotations and lead incident response for complex issues.
- Continuously improve system resilience through proactive automation.
- Partner with application, platform, and data teams to deliver reliable systems.
- Provide technical guidance and code reviews for devops team members.
- Contribute to architecture discussions and influence technical direction within your domain.
- Document standards, runbooks, and best practices.
- Participate in on-call rotations
What you'll bring:
- Strong Hands-On Expertise
- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.
- Practical understanding of distributed systems and cloud infrastructure.
- Bias toward automation, observability, and operational excellence.
- Growth-Oriented Leadership
- Willingness to mentor and support teammates.
- Comfort collaborating across functions and advocating for better practices.
- Ability to communicate trade-offs clearly and constructively.
- Strong knowledge of containerization and orchestration (Docker, Kubernetes).
- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).
- Solid understanding of networking, security principles, and high-availability architectures.
- Strong problem-solving skills and ability to work in complex, distributed environments.
Skills and experience we’re looking for:
Must-haves
- 3-5 years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines
- Strong experience with cloud platforms (AWS, GCP, or Azure).
- Hands-on expertise in:
- cloud-native architectures and microservices.
- Infrastructure as Code (Terraform, IaC 2.0, etc.)
- Containers and Kubernetes
- CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
- Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary)
- Proficiency in scripting or programming (Python, Bash, Go, etc.).
- Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.
- Experience with monitoring, logging, and alerting tools.
- Exposure to AI/ML workloads.
Nice-to-haves
-Experience in healthcare technology or other highly regulated SaaS environments (financial services, government
- Experience with AI-driven monitoring or AIOps tools
- Knowledge of cloud cost optimization strategies.
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.
Education
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.
#LI-AJ1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $106,000 - $118,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level.
Location: Spain; Romania; Greece; France; Germany; Ireland; United Kingdom
Workplace: remote
About Welocalize
Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com
ROLE OVERVIEW
We are looking for a Kazakh Localization QA Tester / Proofreader to join a long-term.
As a Linguistic Tester, you’ll help bring high-quality Kazakh content to life and ensure it feels natural, accurate, and polished for end users. Your main focus will be reviewing and refining localized content, making sure it reads smoothly and is free from errors. This includes checking grammar, spelling, punctuation, consistency, formatting, and cultural or contextual accuracy.
You’ll also work hands-on with products by executing test cases, identifying localization bugs, and reporting issues through internal bug-tracking systems. Once fixes are implemented, you’ll help verify that they’ve been resolved correctly. From time to time, you’ll also have the opportunity to translate content from English into Kazakh. In addition, you’ll explore user interfaces to identify localization or functional issues, playing an important role in delivering a seamless and user-friendly experience.
This role is ideal for someone with native-level Kazakh fluency, strong attention to detail, and an interest in quality assurance within digital products. If you’re looking for a role where you can apply both your language expertise and technical skills, this is a great opportunity.
MAIN DUTIES
- Write and report relevant bugs and errors using best practices through the internal database system.
- Ability to understand and prioritize tasks and issues quickly and efficiently.
- Native language skills and cultural awareness of Kazakh and Kazakhstan.
- Good oral and written communication.
- Highly organized with attention to detail and a commitment to quality.
- QA various products by accurately following testing instructions and test cases.
- Discover and report defects (bugs) using client-specific bug-tracking tools.
- Evaluate translations in the context of software, mobile apps, and documentation.
- Be a subject matter expert for linguistic issues in Kazakh (from Kazakhstan ); be able to research and resolve linguistic questions.
- Adhere to project-specific quality standards, trademarks, style guides, and client-preferred checklists and glossaries.
- Troubleshoot basic problems; be able to communicate effectively and escalate testing issues.
- Complete assigned tasks in a quality and timely manner.
IDEAL BACKGROUNDS: Marketing, Journalism, Copy Editing, Proofreading, Writing, Translation, and/or Localization
Job Reference: #LI-JC1
Location: Amsterdam, Netherlands; Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia
At JetBrains, we are passionate about boosting developer productivity. Since our inception, we've been creating tools that eliminate repetitive tasks, simplify workflows, and empower developers to focus on what they do best: creating amazing things with code. JetBrains IDEs enable millions of developers worldwide to achieve their full potential.
As JetBrains continues to grow, so does the amount and complexity of cross-team work. At the same time, AI is increasing both the pace of change and the coordination load across the company. To keep growing while continuing to build great products, we want to strengthen our execution.
We’re now looking for a Senior Technical Program Manager to help us run complex cross-team technical programs, raise execution quality and improve planning, delivery predictability, and escalation discipline for complex work.
In this role, you will:
Lead the most complex cross-team technical programs in your primary domain.
Make sure complex work across the domain is planned, coordinated, and executed to a consistently high standard.
Surface risks, blockers, and capacity issues early, and drive mitigation or escalation when local coordination is not enough.
Serve as the senior PMO-side escalation point when complex delivery work in the domain gets stuck.
Keep program status accurate by verifying execution rather than only collecting updates.
Work with product, engineering, quality, and service teams to define goals, scope, milestones, dependencies, and key decisions.
Build workable program plans and coordination cadences, and clarify resourcing needs with the teams involved.
Coach TPMs and other part-time program leads across the domain and, where the setup includes full-time TPMs, manage them directly.
Partner closely with product, engineering, quality, and service teams without taking over their decision-making authority.
Typical programs may include sunsetting a feature or product, rolling out a major feature, driving a large technical refactoring effort, or coordinating the response to a major customer or partner escalation that becomes complex cross-team work.
You’ll work primarily within one domain, such as one of our IDEs, a major functional area in an IntelliJ-based product, or another area with heavy cross-department dependencies, while also contributing to cross-domain priorities as part of the PMO team when needed.
We will be happy to have you on our team if you have:
A proven track record of leading complex software programs or other cross-team initiatives from start to finish.
The ability to influence without direct authority, challenge assumptions constructively, and work effectively across product, engineering, quality, and other functions.
Strong negotiation, facilitation, and escalation judgment.
The ability to manage multiple parallel initiatives effectively, prioritize well, and keep execution plans tied to reality.
Experience coaching other program or project managers and improving execution quality beyond your own work.
Enough technical depth to sanity-check feasibility claims, dependency chains, and delivery risk in a technical environment.
A technical background or experience working closely with software development teams.
At least 5 years of program or project management experience in the tech industry.
Excellent communication skills in English, both written and verbal.
A strong understanding of how complex software programs are structured, planned, and driven through delivery; formal PM training or certification is a plus.
Experience with IntelliJ IDEA, PyCharm, JetBrains tools, or other developer-focused products would be a plus.
If selected, we’ll give you the opportunity to:
Work on tools that help developers become better versions of themselves.
Be part of a team that values collaboration, creativity, and impact.
Enjoy a flexible, supportive work environment designed to help you succeed.
Embrace the opportunity to shape the future of developer productivity.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family.
Learning and development opportunities. Access to conferences, courses, and language classes.
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: South Jakarta, Indonesia
Our Client
Our client is a global
online trading and Forex investment group
with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide.
Today, the group supports over
2 million clients across more than 150 countries
, operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms.
Driven by a clear mission and a promise of
Freedom to Succeed
, our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation.
The Role
We are seeking a detail‑oriented, analytical, and proactive Customer Operations Officer (Onboarding & Processing) to manage the complete lifecycle of client onboarding and financial transaction processing. This dual-role position is critical in ensuring seamless client experiences, regulatory compliance, and efficient handling of deposits, withdrawals, and other payment-related processes.
Onboarding:
Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.
Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations.
Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required.
Handle internal and external client inquiries related to the onboarding process via email and internal systems.
Review and validate supporting documentation submitted by clients.
Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
Identify and report any suspicious or unusual client activity to the relevant departments.
Detect discrepancies or errors in client account verification and take appropriate corrective action.
Processing:
Transaction processing.
Monitoring the correct workflow (deposit/ withdrawal process in internal systems).
Managing the full processing life cycle and ensure that any issues and challenges are addressed to Line Manager.
You will be required for customer relationship management: coordinate with clients for orders, payments and issue resolution; It is important that you are in constant contact with our payment providers and financial institutions to ensure we have ongoing smooth process.
It is important to Handle both internal and external customers' inquiries regarding payments through e-mails and other internal systems and check supportive documents.
To contact Payment Providers and various vendors to solve clients’ concerns and issues regarding Payments journey.
Communication and coordination with different departments to ensure smooth transfer of information.
You may be required to prepare and present reports to the management.
Requirements
Required qualifications
Education & Experience
University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred).
Fluency in Russian, Chinese or Farsi would be an advantage.
Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage.
Experience with CRM systems, client screening tools, and payment platforms is highly beneficial.
Technical Skills
Advanced PC skills and proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
Experience working with CRM tools and automated screening technologies.
Strong analytical and data interpretation skills.
Core Competencies
High attention to detail and strong accuracy in documentation and data processing.
Excellent verbal and written communication skills.
Strong problem‑solving abilities and the ability to identify and mitigate risks.
Customer‑focused mindset with strong relationship management skills.
Ability to work collaboratively within a fast‑paced team environment.
Strong prioritization, time‑management, and organizational skills.
Self‑motivated, goal‑oriented, and able to work with multiple competing priorities.
Commitment to continuous learning and professional development.
Location: South Africa; Mexico; Colombia; Brazil; Argentina; Chile
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Job Summary
We are seeking a
Head of Marketing with deep performance marketing and GTM engineering experience
to build and scale the company’s marketing engine.
This is not a traditional marketing role. The ideal candidate is a
marketing engineer and performance marketer
who combines
analytical depth, automation expertise, and modern AI-powered marketing workflows
.
You will own
demand generation strategy, marketing analytics, paid acquisition, and marketing automation
, while building scalable campaigns that generate high-quality pipeline for both the company and its clients.
This role is ideal for someone who thrives in
startup environments, enjoys building systems from scratch, and wants to work at the intersection of marketing, data, and automation.
Key Responsibilities
Own and scale the company’s
performance marketing and demand generation strategy
Design and launch
data-driven campaigns across digital channels
including paid media, outbound-assisted marketing, and inbound demand capture
Build
automation-driven marketing workflows
using modern GTM tools and AI-powered platforms
Develop
campaign attribution models and analytics dashboards
to measure true pipeline impact
Partner closely with leadership and GTM teams to align
marketing programs with revenue and pipeline goals
Build marketing systems that generate
high-intent MQLs from real-time buying signals
Manage and optimize
marketing budgets and CAC efficiency
Experiment with
emerging AI tools and automation platforms
(including Claude Code and modern marketing engineering stacks)
Work closely with GTM engineering teams to integrate
Clay-powered data workflows and campaign intelligence
Develop
content and campaigns that drive pipeline contribution
, not just traffic or impressions
Requirements
5+ years in performance marketing, demand generation, or growth marketing
Experience with
AI-driven marketing workflows and Claude Code
Proven experience managing
digital ad budgets and performance marketing campaigns
Strong analytical ability with a focus on
pipeline attribution and revenue impact
Hands-on experience with
Clay (required)
Experience building
automated marketing workflows and GTM systems
Familiarity with modern marketing and outbound tech stacks (e.g., Clay, Smartlead, HeyReach, automation tools)
Strong understanding of
SaaS go-to-market strategy
Ability to operate in a
high-speed startup environment
Comfortable working
US hours (preferably PT)
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
Location: Toronto, Ontario, Canada
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Issue Workflow is Sentry's primary product surface. Our issue platform processes billions events daily and turns them into actionable insights that help millions of developers fix bugs faster.
As a Staff Software Engineer on the Issues team, you'll architect the systems that power this experience. You'll work at the intersection of high-scale distributed systems and product engineering, building real-time data pipelines, search backends, and analysis systems that surface signal from noise. This is product engineering at massive scale—where every architectural decision impacts millions of debugging sessions.
You'll be the technical leader who shapes how Sentry groups issues, how we make search lightning-fast, how we enable sophisticated agentic workflows, and how we ensure that the product is performant even at billions-of-events scale. Your work will define what's possible for the most trafficked part of Sentry's platform.
IN THIS ROLE YOU WILL
- Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform. Make strategic calls about architectural direction, technology choices, and technical debt. Ensure the team is building a strong foundation to scale with Sentry's growth.
- Solve complex performance and scalability challenges.
- Champion product quality and user experience. Build features that don't just work—they delight. You understand that milliseconds matter in the developer experience. You sweat the details of interfaces, error messages, loading states, and edge cases. You instrument everything so the team can measure and improve.
- Mentor and elevate others. You've helped engineers grow their skills. You celebrate wins and learn from failures alongside your teammates.
YOU’LL LOVE THIS JOB IF YOU
- Are a distributed systems engineer who understands the realities of high-scale architectures. You know about eventual consistency, partitioning strategies, caching layers, and query optimization. You've debugged enough systems at scale that you now know to design for failure and build systems that degrade gracefully.
- Are product-minded and understand that great engineering serves users. You collaborate effectively with Product and Design, offering technical perspectives that shape better products. You can explain technical constraints in user-centric terms. You get excited about making developers' lives better, not just solving technical puzzles.
- Have strong full-stack instincts. While this role is backend-heavy, you understand the entire system from data ingestion to what renders in the browser. You know enough about frontend performance, API design, and user experience to make good architectural decisions that consider the whole picture.
- Include and uplift others. You've helped engineers grow their skills in systems design, coding practices, and product thinking. You're generous with knowledge and patient in explaining complex concepts. You celebrate wins and learn from failures alongside your teammates.
QUALIFICATIONS
- 10+ years in full-stack software engineering, ideally Python and Typescript
- Expertise in domain modeling, distributed systems, data stores, message queues
- Excellent written and verbal communication skills
- Experience with PostgreSQL, ClickHouse, and Kafka is preferred
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Issue Workflow is Sentry's primary product surface. Our issue platform processes billions events daily and turns them into actionable insights that help millions of developers fix bugs faster.
As a Staff Software Engineer on the Issues team, you'll architect the systems that power this experience. You'll work at the intersection of high-scale distributed systems and product engineering, building real-time data pipelines, search backends, and analysis systems that surface signal from noise. This is product engineering at massive scale—where every architectural decision impacts millions of debugging sessions.
You'll be the technical leader who shapes how Sentry groups issues, how we make search lightning-fast, how we enable sophisticated agentic workflows, and how we ensure that the product is performant even at billions-of-events scale. Your work will define what's possible for the most trafficked part of Sentry's platform.
IN THIS ROLE YOU WILL
- Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform. Make strategic calls about architectural direction, technology choices, and technical debt. Ensure the team is building a strong foundation to scale with Sentry's growth.
- Solve complex performance and scalability challenges.
- Champion product quality and user experience. Build features that don't just work—they delight. You understand that milliseconds matter in the developer experience. You sweat the details of interfaces, error messages, loading states, and edge cases. You instrument everything so the team can measure and improve.
- Mentor and elevate others. You've helped engineers grow their skills. You celebrate wins and learn from failures alongside your teammates.
YOU’LL LOVE THIS JOB IF YOU
- Are a distributed systems engineer who understands the realities of high-scale architectures. You know about eventual consistency, partitioning strategies, caching layers, and query optimization. You've debugged enough systems at scale that you now know to design for failure and build systems that degrade gracefully.
- Are product-minded and understand that great engineering serves users. You collaborate effectively with Product and Design, offering technical perspectives that shape better products. You can explain technical constraints in user-centric terms. You get excited about making developers' lives better, not just solving technical puzzles.
- Have strong full-stack instincts. While this role is backend-heavy, you understand the entire system from data ingestion to what renders in the browser. You know enough about frontend performance, API design, and user experience to make good architectural decisions that consider the whole picture.
- Include and uplift others. You've helped engineers grow their skills in systems design, coding practices, and product thinking. You're generous with knowledge and patient in explaining complex concepts. You celebrate wins and learn from failures alongside your teammates.
QUALIFICATIONS
- 10+ years in full-stack software engineering, ideally Python and Typescript
- Expertise in domain modeling, distributed systems, data stores, message queues
- Excellent written and verbal communication skills
- Experience with PostgreSQL, ClickHouse, and Kafka is preferred
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Content & Marketplace Operations Manager to own how content, campaigns, and partner experiences are surfaced across x.la, Xsolla Mall, and key homepage surfaces.
This role is responsible for turning cross-functional priorities from Marketing, Business Development, Product, SEO, and Paid Media into a clear, prioritized content roadmap that drives awareness, engagement, and adoption across the ecosystem.
You will operate as a strong individual contributor with real ownership — consulting stakeholders, owning prioritization, and ensuring alignment with the VP of Marketing and VP of Xsolla Partner Network.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Marketplace & Homepage Ownership
Execute the content and placement plan across x.la and Xsolla Mall homepage and marketplace surfaces, as directed by Marketing, BD, and Product stakeholders.
Maintain the operational content programming roadmap, translating strategic priorities from Marketing, BD, and Product into actionable live-ops timelines.
Translate launches, campaigns, and partner initiatives into clear marketplace programming for execution.
Ensure alignment with leadership on priorities and trade-offs.
Content Operations & Live Ops
Manage day-to-day live operations across homepage tiles, featured placements, storefronts, and promotional modules.
Maintain content freshness, cadence, and quality across all marketplace surfaces.
Coordinate campaign launches and updates, including scheduling, QA, and go-live execution.
Work with stakeholders on a content calendar, planning out updates over time.
Work closely with Ops and Product teams to execute within existing CMS and tooling constraints.
Manage localization of landing pages and promotional assets with regional teams to ensure accurate and market-relevant content delivery.
Cross-Functional Coordination & Prioritization
Serve as the main point of contact for marketplace content execution requests from Marketing, BD, and other stakeholders.
Consult stakeholders to understand operational objectives, then
own prioritization and sequencing
of live-ops content.
Proactively flag conflicts, capacity risks, and trade-offs, ensuring leadership alignment.
Performance & Optimization
Provide operational tracking for live content, reporting on immediate performance indicators such as:
CTR and engagement
Platform health (freshness, utilization)
Partner with data and ops teams to ensure content performance dashboards are available and actionable for live-ops decisions.
Implement content and placement optimizations based on performance insights and marketing strategy.
Support experimentation efforts (e.g. placement testing, A/B tests where feasible).
Scaling & Enablement
Support x.la’s evolution into a scalable ecosystem of partner, brand, influencer, and creator storefront pages.
Help define templates, repeatable processes, and operating standards to support scale.
Normalize processes across x.la and Xsolla Mall where possible, adapting where necessary.
Provide structured feedback to ops and product teams on tooling gaps and improvement opportunities.
Build up a Content Calendar process to lay out a roadmap for content development
Qualifications & Skills
2–5 years of experience in content operations, digital merchandising, marketplace operations, or similar roles.
Experience managing homepage or platform content, content calendars, or live digital surfaces.
Demonstrated experience applying AI tools and agentic AI workflows (LLMs, AI agents, automation platforms) to content operations — not just familiarity, but practical integration into day-to-day work.
Ability to identify repetitive operational processes and design AI-driven automations (including autonomous or semi-autonomous agents) to improve speed, consistency, and scale.
Comfort working with evolving AI tooling; willingness to experiment with and iterate on AI agents and AI-assisted workflows.
Strong organizational skills with the ability to balance multiple stakeholders and priorities.
Comfortable working in evolving systems and building processes where tools are still maturing.
Analytical mindset with experience using data to guide decisions.
Familiarity with CMS platforms, project tracking tools, and dashboards.
Nice to Have (AI Automation Skills)
Experience building agentic workflows using tools such as Claude, n8n, or similar platforms.
Familiarity with connecting AI tools to operational systems (CMS, project management, communication platforms) for end-to-end automation.
Track record of reducing manual operational overhead through AI-assisted processes.
BENEFITS:
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for an Integration Manager who is technically sharp, partner-focused, and a natural communicator to join our Integrations team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the full lifecycle of partner integrations — from scoping and development through to launch and ongoing support.
Strong full-stack development skills and the ability to translate complex technical concepts into clear, actionable solutions are essential, along with experience in frontend and backend implementation, B2C plugin integrations, and working directly with external partners. The ability to balance hands-on coding with partner-facing communication and junior developer mentorship will be key to your success in this role.
If you're passionate about building seamless, high-quality digital experiences and love crafting innovative commerce solutions that help game developers connect with their players and grow their businesses, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in its mission to bring opportunities together and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have everything they need to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Develop template-based and custom Xsolla Pages for partner projects using site builder platforms (e.g., Webflow, Wix, Squarespace) and custom code solutions.
Integrate B2C plugins (Quests, Offerwall, Rewards) into partner implementations and configure functionality based on specific project requirements.
Serve as the primary technical point of contact for partners throughout onboarding and implementation, providing clear guidance on functionality, plugin configuration, and technical requirements.
Collaborate with designers, content creators, and cross-functional teams to ensure pages align with brand standards and user experience goals.
Provide ongoing technical support, troubleshoot and debug complex integration issues, optimize performance, and conduct quality audits on game titles, pricing, and SKUs.
Mentor junior developers through code reviews, custom development tasks, and guidance on new or complex feature requests.
Analyze existing technical issues, identify root causes through log analysis, and deliver actionable recommendations for resolution.
Qualifications & Skills
3–5 years of full-stack development experience, with a strong portfolio of frontend and backend implementation work.
Proficiency in React.js and its core principles, including state management workflows such as Flux or Redux.
Strong knowledge of HTML, CSS, and JavaScript, with hands-on experience using site builder tools such as Webflow, Wix, or Squarespace.
Experience with responsive design, cross-browser compatibility, and RESTful API integration using Fetch or similar methods.
Solid experience with version control systems, particularly Git, within collaborative development environments.
Strong problem-solving and debugging skills, including the ability to read logs, trace root causes, and resolve complex integration issues independently.
Excellent communication skills — able to present technical solutions clearly, manage partner expectations, and facilitate productive discussions with both technical and non-technical stakeholders.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field — or equivalent professional experience.
Advanced proficiency with AI tools such as ChatGPT, Gemini, or Claude to enhance development productivity and problem-solving.
Nice to Have:
Ability to use Claude Code for agentic coding workflows and accelerated custom development tasks.
BENEFITS:
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers
Location: Berlin, Germany
Workplace: hybrid
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Founding Product Manager
to join one of our
clients
' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Berlin • Cybersecurity & AI Startup • Recently Funded
A newly funded cybersecurity startup in Berlin is looking for a
Founding Product Manager
to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered security risk management platform.
It’s an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli Intelligence units. We are looking for a hands-on
Founding Product Manager
for a hybrid role based in central of Berlin. If you are passionate about cybersecurity and AI tech, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact.
They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Our goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems and AI-driven analysis and automated enforcement through AI Agents.
Key Responsibilities:
Define and build product
for new cyber security product from
scratch
Design end-to-end user journeys
across the entire platform, from onboarding to daily usage and advanced workflows
Define platform
information architecture, navigation, and core UX principles
Own wireframes,
user flows
, and interaction logic (from low-fidelity to production-ready concepts)
Prepare tickets and own
backlog
Translate user needs, risk scenarios, and business goals into
intuitive UI/UX decisions
Contribute the
product vision
and translate it into a clear, actionable roadmap
Ensure complex security and risk concepts are expressed in simple,
usable interfaces
Drive
product discovery
, validation, and prioritization from day zero
Work closely with
engineering, security, and data teams
to ship the right product fast
Define MVP scope,
iterate
based on real customer feedback, and avoid over-engineering
Balance
security, usability, and scalability in a complex cyber risk platform
Represent the product
internally and externally with customers, partners, and investors
Build whole platform
from scratch
Must have skills:
10+ years
of hands-on experience designing complex
B2B SaaS
web platforms for technical products
Proven ability to scatch
end-to-end user journeys
using
Figma
(flows, wireframes, interactive prototypes)
Strong experience with
design systems
and component-based UX (Figma libraries, tokens, variants)
Ability to write clear
PRDs, user stories, and acceptance criteria
in
Notion, Confluence, or similar
Experience working closely with engineering teams using
Jira, Linear, or GitHub Projects
Solid understanding of
REST APIs of
SaaS integrations
and backend-driven UIs (can read OpenAPI / Swagger specs)
Experience defining
data-heavy dashboards
(tables, filters, charts, drill-downs)
Strong grasp of
UX for complex domains
(security, risk, finance, compliance, or enterprise admin tools)
Familiarity with
event tracking and product analytics
Experience in using TOP
product AI tools
Ability to run
user interviews and usability testing
and translate findings into product decisions
Strong understanding Ability to
build things from scratch
at early stage startup
High ownership mentality, startup mindset, and ability to move quickly.
Experience in
startup or scale-up environments
Low ego, high commitment, and a
true tech startup mentality
.
Strong
problem-solving skills
and ability to work in a collaborative environment.
Excellent
English
communication skills
Nice-to-have requirements:
Experience with
cybersecurity, IAM, GRC, or risk management platforms
Understanding of
RBAC / ABAC
, permissions modeling, and role-based UX
Experience working with
AI-powered features
(recommendations, scoring, summaries, user flow generators)
Familiarity with
data visualization libraries
Exposure to
frontend frameworks
such as
React,
Next.js
, or Vue
(no coding required)
Experience collaborating with teams using
Go, Java, or Python
backends
Understanding of
enterprise buying personas
(CISO, CTO, Security, Risk teams)
Experience designing
multi-tenant SaaS platforms
Familiarity with
compliance frameworks
(NIS2, DORA, ISO 27001, SOC 2)
Experience in
security or risk management products
Experience designing
permission models, identity graphs, or access control frameworks
.
Exposure to
graph-based modeling
(identity graph, access graph, risk graph)
Familiarity with
AI agents implementations
Previous experience in
cybersecurity
, identity startups.
You are a fan of
rock or metal
music.
Excellent
German
communication skills
Benefits:
Founding Team Member Equity
— ESOPs in a cybersecurity company
Competitive Compensation
— salary aligned with market, flexible early-stage arrangements possible
Founding Team Member Status
— shape the company from day one and own critical product decisions
Fresh Funding Secured
— immediate runway to build, hire, and execute fast
Security Contribution
— contribute to security product across identity, AI agents, and enforcement
High Autonomy
— freedom to design and build without corporate overhead
Work with a Technical CEO and CPTO
— fast iteration, strong alignment, clear direction
Cutting-Edge Domain
— identity security, SaaS-to-SaaS access, AI agent governance
Massive Learning Curve
— quickly gain depth in cybersecurity, identity, and AI systems
Fast Career Path
— opportunity evolve into leadership as we scale the product team
Berlin Location
— top-tier tech environment with strong cybersecurity and AI ecosystems
Direct Impact
— your product vision become the foundation of the entire platform
Best Equipment and Tools
- High quality equipment and modern tools to help you do your best work from day one
Team Offsites -
Regular team offsites designed to build strong connections, alignment, and shared momentum
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are seeking a VP of AI Strategy & Transformation — a hands-on technical leader who combines deep AI expertise with the strategic vision and executive influence to drive AI adoption across every business unit. This is not a research role or a traditional engineering management position. We need someone who has personally built and shipped production AI systems, understands the frontier of foundation models and agentic AI, and can translate that expertise into company-wide transformation.
The ideal candidate is, first and foremost, a deeply technical AI practitioner — someone who has architected and deployed AI systems at scale, and who can channel that credibility into driving AI adoption across every function of the organization. Not a theorist, not a people-manager-only — a builder-leader who ships and who makes others ship.
What You’ll Be Doing
1. Company AI Strategy & Transformation
Own the company’s AI roadmap end-to-end — from foundation model selection to business-unit-specific deployment plans:
Define and continuously refine the enterprise AI strategy, aligning it to revenue goals, product differentiation, and operational efficiency targets.
Conduct rigorous build-vs-buy-vs-partner analysis for foundation models, AI tooling, inference infrastructure, and data platforms.
Establish an AI governance framework covering model risk, data privacy, bias mitigation, and regulatory compliance across jurisdictions.
Serve as the primary AI advisor to the CEO and executive leadership team; translate frontier AI developments into actionable business implications.
Build and maintain a rolling 6/12/24-month AI transformation roadmap with clear milestones, investment thresholds, and go/no-go decision points.
Identify and evaluate strategic AI acquisition, investment, and partnership opportunities.
2. System Building & Technical Execution
Architect and deliver production-grade AI systems that create measurable business impact — not just prototypes:
Lead the architecture of LLM-powered applications including RAG systems, agentic workflows, fine-tuning pipelines, and prompt engineering frameworks at enterprise scale.
Design and implement AI-native infrastructure: model serving, automated evaluation, A/B testing frameworks, version control for prompts and models, and continuous monitoring for quality and drift.
Build and optimize AI agent systems, multi-model orchestration, tool-use chains, and autonomous workflow engines that solve real business problems end-to-end.
Build robust evaluation and benchmarking systems for AI outputs — measuring hallucination rates, task completion accuracy, latency, safety, and end-user satisfaction.
Personally prototype and review critical AI system designs; maintain hands-on technical credibility with the engineering team.
3. Organizational AI Enablement & Adoption
Drive AI adoption across every business unit — making AI a core competency for the entire organization, not just the engineering team:
Design and execute a company-wide AI literacy program segmented by role: executive leadership, product managers, engineers, operations, customer-facing teams, and support functions.
Create internal AI tooling, templates, and playbooks that make it radically easy for every business unit to leverage AI capabilities (prompt libraries, no-code/low-code AI interfaces, internal copilots, AI-assisted workflows).
Establish an AI Center of Excellence that serves as the hub for best practices, reusable components, and cross-functional AI project incubation.
Implement a structured AI use-case intake and prioritization process: partner with each business unit to identify high-ROI AI opportunities, scope them properly, and execute with embedded AI support.
Build an AI talent strategy: define hiring profiles for AI engineers and applied AI roles, design technical interview processes, and develop retention programs for top AI talent.
Foster a culture of responsible AI experimentation: psychological safety to try and fail fast, coupled with rigorous post-mortems and knowledge sharing across BUs.
What We Look For In You
10+ years in AI / deep learning, with at least 5 years in a senior leadership role (Director+ or equivalent at a top-tier tech company, high-growth startup, or leading AI lab).
Demonstrated track record of shipping production AI systems that directly impacted business outcomes at scale (revenue, engagement, efficiency).
Deep expertise across the modern AI stack: large language models, transformer architectures, RAG, fine-tuning, RLHF/DPO, prompt engineering, and agentic AI frameworks.
Strong publication record, open-source contributions, or recognized thought leadership in the AI community (conference talks, technical blog posts, courses, or widely-adopted tools).
Exceptional communication skills: ability to present complex technical concepts to board-level audiences and translate business needs into technical specifications.
Advanced degree (MS or PhD) in Computer Science, Artificial Intelligence, Statistics, or a related quantitative field.
Nice to Haves
Experience in fintech, crypto/blockchain, or regulated industries with complex compliance requirements.
Hands-on experience building AI-native products in consumer-facing, high-throughput environments (millions of daily active users).
Track record of driving company-wide AI adoption initiatives — not just team-level, but organization-wide cultural and process transformation.
Experience building or contributing to open-source AI tools, frameworks, or educational content adopted by the broader community.
Familiarity with AI regulatory landscapes across multiple jurisdictions (US, EU AI Act, APAC frameworks).
Published author or recognized educator in AI (books, widely-read technical blogs, MOOCs, or workshops).
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
#LI-VW1 #ONSITE
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are seeking a VP of AI Strategy & Transformation — a hands-on technical leader who combines deep AI expertise with the strategic vision and executive influence to drive AI adoption across every business unit. This is not a research role or a traditional engineering management position. We need someone who has personally built and shipped production AI systems, understands the frontier of foundation models and agentic AI, and can translate that expertise into company-wide transformation.
The ideal candidate is, first and foremost, a deeply technical AI practitioner — someone who has architected and deployed AI systems at scale, and who can channel that credibility into driving AI adoption across every function of the organization. Not a theorist, not a people-manager-only — a builder-leader who ships and who makes others ship.
What You’ll Be Doing
1. Company AI Strategy & Transformation
Own the company’s AI roadmap end-to-end — from foundation model selection to business-unit-specific deployment plans:
Define and continuously refine the enterprise AI strategy, aligning it to revenue goals, product differentiation, and operational efficiency targets.
Conduct rigorous build-vs-buy-vs-partner analysis for foundation models, AI tooling, inference infrastructure, and data platforms.
Establish an AI governance framework covering model risk, data privacy, bias mitigation, and regulatory compliance across jurisdictions.
Serve as the primary AI advisor to the CEO and executive leadership team; translate frontier AI developments into actionable business implications.
Build and maintain a rolling 6/12/24-month AI transformation roadmap with clear milestones, investment thresholds, and go/no-go decision points.
Identify and evaluate strategic AI acquisition, investment, and partnership opportunities.
2. System Building & Technical Execution
Architect and deliver production-grade AI systems that create measurable business impact — not just prototypes:
Lead the architecture of LLM-powered applications including RAG systems, agentic workflows, fine-tuning pipelines, and prompt engineering frameworks at enterprise scale.
Design and implement AI-native infrastructure: model serving, automated evaluation, A/B testing frameworks, version control for prompts and models, and continuous monitoring for quality and drift.
Build and optimize AI agent systems, multi-model orchestration, tool-use chains, and autonomous workflow engines that solve real business problems end-to-end.
Build robust evaluation and benchmarking systems for AI outputs — measuring hallucination rates, task completion accuracy, latency, safety, and end-user satisfaction.
Personally prototype and review critical AI system designs; maintain hands-on technical credibility with the engineering team.
3. Organizational AI Enablement & Adoption
Drive AI adoption across every business unit — making AI a core competency for the entire organization, not just the engineering team:
Design and execute a company-wide AI literacy program segmented by role: executive leadership, product managers, engineers, operations, customer-facing teams, and support functions.
Create internal AI tooling, templates, and playbooks that make it radically easy for every business unit to leverage AI capabilities (prompt libraries, no-code/low-code AI interfaces, internal copilots, AI-assisted workflows).
Establish an AI Center of Excellence that serves as the hub for best practices, reusable components, and cross-functional AI project incubation.
Implement a structured AI use-case intake and prioritization process: partner with each business unit to identify high-ROI AI opportunities, scope them properly, and execute with embedded AI support.
Build an AI talent strategy: define hiring profiles for AI engineers and applied AI roles, design technical interview processes, and develop retention programs for top AI talent.
Foster a culture of responsible AI experimentation: psychological safety to try and fail fast, coupled with rigorous post-mortems and knowledge sharing across BUs.
What We Look For In You
10+ years in AI / deep learning, with at least 5 years in a senior leadership role (Director+ or equivalent at a top-tier tech company, high-growth startup, or leading AI lab).
Demonstrated track record of shipping production AI systems that directly impacted business outcomes at scale (revenue, engagement, efficiency).
Deep expertise across the modern AI stack: large language models, transformer architectures, RAG, fine-tuning, RLHF/DPO, prompt engineering, and agentic AI frameworks.
Strong publication record, open-source contributions, or recognized thought leadership in the AI community (conference talks, technical blog posts, courses, or widely-adopted tools).
Exceptional communication skills: ability to present complex technical concepts to board-level audiences and translate business needs into technical specifications.
Advanced degree (MS or PhD) in Computer Science, Artificial Intelligence, Statistics, or a related quantitative field.
Nice to Haves
Experience in fintech, crypto/blockchain, or regulated industries with complex compliance requirements.
Hands-on experience building AI-native products in consumer-facing, high-throughput environments (millions of daily active users).
Track record of driving company-wide AI adoption initiatives — not just team-level, but organization-wide cultural and process transformation.
Experience building or contributing to open-source AI tools, frameworks, or educational content adopted by the broader community.
Familiarity with AI regulatory landscapes across multiple jurisdictions (US, EU AI Act, APAC frameworks).
Published author or recognized educator in AI (books, widely-read technical blogs, MOOCs, or workshops).
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
#LI-VW1 #ONSITE
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: New York, NY
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
You're a product leader who has spent years in the trenches with institutional clients, guiding them through complex technical integrations — and you've come out the other side knowing where those efforts succeed, stall, or fall apart. You understand the client journey across sales, testing, and eventually go live.
As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services. You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you'll turn what you learn into documentation, tooling, and support resources that scale.
What You’ll Do:
Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage.
Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes.
Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track.
Collaborate closely with engineering, trading, operations, and compliance to ensure the platform's APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading.
Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden.
Own and continuously improve Galaxy's client-facing documentation — API references, integration guides, runbooks, and FAQs — so clients can self-serve wherever possible.
Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership.
Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs.
What We’re Looking For:
10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets.
Direct, hands-on experience managing enterprise clients through technically complex integrations.
Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them.
Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
Excellent stakeholder management skills — comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously.
Ability to manage multiple concurrent client relationships without losing sight of the details.
Bonus Points:
Experience at a crypto exchange, custodian, prime broker, or institutional trading platform.
Background in technical writing or developer experience (DX) roles.
What We Offer:
Competitive base salary and discretionary bonus
Hybrid/Flexible Working Arrangements
Flexible Time Off (paid)
3% 401(k) company contribution
Company-paid health and protective benefits for employees, partners, and other dependents
Generous paid Parental Leave
Competitive family planning benefits for US employees
Opportunities to learn about the Crypto industry
Smart, entrepreneurial, and fun colleagues
Free daily snacks and weekly breakfasts/lunches
Employee Resource Groups
Free virtual coaching and counseling sessions through Headspace
Apply now and join us as we grow the economy that runs on code.
The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.
Base Salary Range
$275,000
—
$300,000 USD
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: Serbia
Workplace: remote
ABOUT YOU
We are seeking a highly skilled Senior Software Engineer – Payments to design, build, and maintain core components of our payment processing platform — spanning both credit card acquiring and alternative payment methods (APMs). Working closely with the Tech Lead and cross-functional partners in Product, Finance, and Risk, you will take ownership of critical payment flows across the full ecosystem: from real-time card authorization through clearing, settlement, and reconciliation, to wallets, bank transfers, local payment methods, and beyond.
This role is for an engineer who thrives in complex, high-stakes financial systems, cares deeply about data integrity, and brings both the technical depth and collaborative instincts to contribute meaningfully across the full payments stack.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.
For more information, visit xsolla.com.
RESPONSIBILITIES
Credit Card Payment Processing
Implement and maintain scalable, fault-tolerant services handling
real-time authorization, batch clearing, and settlement
workflows.
Build and maintain integrations with acquiring banks, card networks (Visa, Mastercard, Amex, Discover), payment gateways, fraud providers, and tokenization services.
Implement resilient routing logic, retry strategies, and failover mechanisms across card network connections.
Ensure
transaction idempotency
and correct state management across the full card payment lifecycle.
Support 3D Secure (3DS2) and Strong Customer Authentication (SCA) flows.
Implement and maintain card vaulting and tokenization solutions in line with PCI DSS requirements.
Alternative Payment Methods (APMs)
Build and maintain integrations with a broad range of APMs, including
digital wallets
(PayPal, Apple Pay, Google Pay),
bank transfers
(ACH, SEPA, instant bank pay),
buy now pay later (BNPL)
providers,
prepaid and voucher
methods, and
regional local payment methods
across key markets.
Design flexible, extensible integration patterns that allow rapid onboarding of new payment methods and providers.
Handle the unique lifecycle requirements of each payment method — including asynchronous notifications, delayed confirmations, refund flows, and currency/settlement nuances.
Collaborate with Product to evaluate and prioritize new APM integrations based on market coverage and player demand.
Reconciliation & Financial Integrity
Build and maintain automated reconciliation pipelines that match authorization, clearing, and settlement records across both card and APM payment rails.
Reconcile internal ledgers against acquirer, network, and PSP reports; detect and surface mismatches, duplicates, and missing transactions.
Develop safeguards to prevent revenue leakage and ensure ledger consistency at scale.
Ensure all financial systems are audit-ready and compliant with internal financial controls.
Reporting, Monitoring & Alerting
Build and maintain payment reporting systems covering authorization rates, settlement reconciliation, interchange and fee breakdowns, APM conversion rates, and chargeback/dispute metrics.
Implement
threshold-based alerting
for authorization rate drops, decline pattern anomalies, settlement mismatches, volume spikes, and chargeback ratio changes across all payment methods.
Contribute to internal financial dashboards supporting cost optimization, risk monitoring, and financial performance visibility.
Participate in on-call rotations and incident response for payment-critical systems.
Compliance & Security
Build systems compliant with
PCI DSS
, card network operating regulations, data encryption and tokenization standards, and regional mandates.
Contribute to secure handling of sensitive payment data across card and APM flows.
Support audit processes and financial compliance reviews as required.
Fraud & Dispute Management
Integrate with fraud detection and risk scoring systems across card and APM payment flows.
Implement chargeback and dispute workflow components, including evidence submission and representment support.
Build safeguards and monitoring for fraud pattern detection across payment methods.
Engineering Excellence
Write clean, well-tested, well-documented code with a strong focus on reliability, observability, and correctness.
Participate actively in code reviews, technical design discussions, and architecture decisions.
Contribute to best practices for distributed systems design, observability, incident response, and financial data integrity.
Mentor junior engineers and contribute to a high-trust, high-accountability engineering culture.
QUALIFICATIONS & SKILLS
5+ years of software engineering experience, with a strong focus on PHP and Go (Golang) tech stacks
at least 2+ years working on
payment processing systems
in production
Hands-on experience with card payment flows: authorization, clearing, settlement, reconciliation, and chargebacks.
Experience integrating with or building against one or more APM providers (wallets, bank transfers, BNPL, local payment methods).
Solid understanding of the
four-party (Visa/Mastercard) and three-party (Amex/Discover) models
, including interchange, BIN logic, MCC codes, AVS, CVV, and 3DS/SCA.
Strong understanding of distributed systems: idempotency, eventual consistency, fault tolerance, and high availability.
Proficiency in designing and consuming RESTful and/or event-driven APIs in a payments context.
Familiarity with
PCI DSS
and payment data security fundamentals.
Strong debugging and incident response skills in complex, high-volume financial systems.
NICE TO HAVE
Experience at a PSP, acquirer, issuer, payment gateway, or fintech platform.
Familiarity with global payments and cross-border processing, including FX, local settlement, and regulatory considerations.
Experience at high transaction volumes (10M+ monthly transactions).
Exposure to authorization rate optimization and intelligent payment routing.
Familiarity with the gaming, digital goods, or e-commerce payments landscape.
Experience with audit processes and financial compliance reviews.
WHAT SUCCESS LOOKS LIKE
In your first 6 months, you will have:
Delivered meaningful improvements to at least one area of the card or APM payment stack — whether a new integration, a reconciliation improvement, or a reliability/observability uplift.
Demonstrated deep ownership of a payment domain area, proactively identifying and resolving gaps in reliability, correctness, or coverage.
Built strong working relationships with the Tech Lead, PM, and cross-functional stakeholders across Finance and Risk.
Contributed to engineering practices that raise the quality bar for the broader payments team.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We invite an experienced Technical Lead to join our ALM Domain for collaborating within Scrum teams. ALM Domain teams build platform-level tools and capabilities that support the full Application Lifecycle of Creatio applications. This includes development and packaging frameworks, versioning, configuration management, delivery pipelines, testing, monitoring and alerting, building and integrating CI/CD tools, and lifecycle automation for internal teams and external customers/partners. The focus is on making application development and delivery and maintenance on Creatio predictable, repeatable, and safe across environments.
Team composition: 3 Developers, 1 QA, 1 Technical Lead, 1 Agile Coach, 1 Product Owner
Responsibilities:
Lead the design and development of architectural solutions and prototypes alongside the system architect and development team.
Build, test, and debug high-quality back-end and front-end code.
Support seamless product operation by addressing customer cases and ensuring system reliability.
Continuously monitor and optimize development processes to enhance team productivity and quality.
Drive adoption of innovative tools, standards, and best practices in software development.
Collaborate closely with product managers, stakeholders, and leadership to align technical vision with business goals.
Conduct technical interviews, mentor developers, and facilitate onboarding and professional growth.
Requirements:
Minimum 6 years of software development experience with full-stack expertise in .NET and Angular.
At least 1 year in a technical lead or team lead role, guiding teams successfully.
Strong mastery of object-oriented programming and solid application of KISS, SOLID, and DRY principles.
Proficient in C# and modern .NET runtime environments (.NET 6+), including ASP.NET MVC, Core, and Web API development.
Hands-on experience with microservices, containerization, Kubernetes, and Helm for orchestration.
Deep knowledge of Angular 15+ with ability to build new components and optimize existing ones in a monorepo using RXJS and pipeline operators.
Skilled in JavaScript, TypeScript, DOM manipulation, CSS/SASS, and UI styling per design specifications.
Experience using Git and SVN with workflows involving branching, merging, and rebasing.
Strong unit testing background including NUnit, mocking frameworks, and API testing with Postman.
English proficiency at Upper-Intermediate level or above, both spoken and written.
What to expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
УдалённоSpain; Romania; Greece; France; Germany; Ireland; United Kingdom
