Location: United Kingdom; Poland; Germany; Romania; Netherlands; Spain
Location:
Europe (100% Remote)
Contract Type:
Advisory / Project-Based
About Us
Where elite tech talent meets world-class opportunities!
At Xenon7, we work with leading enterprise clients and innovative startups on high-impact projects across Data, AI, Cloud, and Software Engineering. Our expertise in AI solution architecture and specialized technical talent allows us to partner with enterprise leaders on transformative initiatives, driving innovation and business growth.
Job Summary
We are seeking an
Agentforce AI Maestro
to join our elite European advisory roster under Xenon7's flexible Maestro Model. This strategic, fractional role combines enterprise Salesforce architecture with advanced LLM engineering to lead high-level technical discovery, design agentic workflows, and oversee production deployments for enterprise clients across Europe.
Rather than a standard full-time commitment, this role provides high-leverage advisory engagements and project-based execution, with the potential to evolve into a full-time principal position as engagements scale. This is a hands-on technical lead role, not a Salesforce admin position.
A. Agentforce Architecture & System Design
Solution Architecture:
Translate complex enterprise business processes into end-to-end agentic workflows (Intent $\rightarrow$ Agent $\rightarrow$ Context $\rightarrow$ Reasoning $\rightarrow$ Actions $\rightarrow$ Systems $\rightarrow$ Outcome).
Core Agent Engineering:
Design, configure, and build enterprise agents using Agent Builder, Agentforce Studio, Agent Script / DX, subagent routing, and instructions.
Deterministic Logic Integration:
Build robust back-end support using Salesforce Flow, Apex, SOQL, APIs, Named Credentials, and OAuth.
B. Agentic AI & LLM Engineering
Orchestration & Tooling:
Implement tool/function calling, structured outputs, multi-step agent workflows, and prompt/context engineering.
Architectural Trade-offs:
Evaluate and determine when to leverage LLM reasoning versus deterministic Apex/Flow logic to minimize latency and token costs while preventing hallucinations.
C. Enterprise Data & System Integration
Grounding & RAG:
Ground agent reasoning in structured/unstructured enterprise data utilizing Salesforce Data Cloud / Data 360, semantic search, and Knowledge libraries.
System Interoperability:
Architect REST API callouts, event-driven integrations, and MuleSoft platform pipelines, incorporating Model Context Protocol (MCP) standards.
D. Testing, Security & Strategic Advisory
Testing & Quality Assurance:
Drive automated testing and multi-turn conversation tracing using the Agentforce Testing Center.
Security & Guardrails:
Design least-privilege agent permissions, FLS/sharing rules, prompt injection protections, and human-in-the-loop escalation paths.
Client & Team Leadership:
Lead technical discovery with European enterprise stakeholders and guide cross-functional engineering teams.
Requirements
Experience:
5+ years of hands-on Salesforce engineering and architecture experience.
Agentforce Track Record:
At least 2 meaningful production or advanced pre-production Agentforce implementations.
Location:
Based in Europe with strong alignment with European enterprise hours.
Core Tech Stack:
Deep proficiency in Salesforce Agentforce (Studio/DX), Apex, Flow, Data Cloud, REST APIs, Git, and CI/CD pipelines.
AI Competency:
Clear understanding of LLM architectures, context window management, function calling, and evaluation frameworks.
Preferred Certifications & Qualifications
Salesforce Certified Agentforce Specialist or Salesforce Architect Certifications.
Hands-on experience with MuleSoft, Python, TypeScript, LangGraph/LangChain, or MCP.
Exposure to major AI platforms (OpenAI, Anthropic, Gemini, Azure AI, or AWS Bedrock)
Location: Lagos, Nigeria
We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.
Key Responsibilities
- Own the product strategy, roadmap, and delivery for collections solutions.
- Improve collection, recovery, cure, and agent productivity metrics.
- Develop collection workflows, customer contact strategies, and agent tools.
- Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.
- Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.
- Define product requirements, user journeys, processes, and success metrics.
- Lead testing, implementation, rollout, and continuous product improvement.
- Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.
Requirements
- 3+ years of product management experience, preferably in fintech, lending, banking, or collections.
- Strong understanding of the loan collections lifecycle and delinquency management.
- Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.
- Understanding of APIs, data flows, system integrations, and Agile product development.
- Strong analytical, communication, problem-solving, and stakeholder-management skills.
- Ability to translate business and operational needs into clear product requirements.
Nice to Have
- Experience working with secured lending products.
- Experience in digital lending, consumer finance, or microfinance.
- Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.
- Experience with SQL, decisioning platforms, workflow automation, or speech analytics.
Key Success Metrics
- Improved cure, recovery, and kept-promise rates.
- Reduced roll rates and collection costs.
- Increased contact, conversion, and agent productivity rates.
- Reliable performance of CRM, telephony, and system integrations.
- Successful delivery of the collections product roadmap.
Benefits
Competitive salary aligned with the fintech market
Exposure to senior leadership and cross-functional teams
Clear growth path into senior roles within 12–18 months
Opportunity to work on products impacting thousands of users
Collaborative, high-performance team environment
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Staff Web Developer joins Harvey's Web team as the senior technical leader for the architecture, data foundations, and systems integration behind harvey.ai http://harvey.ai and every web-facing surface. The team's mission is to make Harvey's web presence evolve at the velocity of the product itself — reliable, observable, and fast enough that Marketing and GTM can ship without waiting on engineering.
This role owns the technical strategy for that platform: the Next.js and Sanity architecture, the integration layer connecting the website to Harvey's marketing, analytics, and GTM systems, and the automation and testing practices the team currently lacks. You will be the most senior engineer on a small, front-end-leaning team, setting standards and mentoring as much as building.
You partner directly with Harvey's product engineering, security, and infrastructure organizations to make sure the web platform meets the same bar as the rest of the company. It is a rare opportunity to build foundational systems from scratch at one of the fastest-growing AI companies, with unusually direct line of sight from your work to the company's growth.
WHAT YOU'LL DO
- Own the architecture of Harvey's web platform end to end — the Next.js/Vercel application, the Sanity content layer, and the services and APIs behind them — with a focus on reliability, performance, and scalability.
- Design and build the data foundations and integration patterns that connect the website to Harvey's marketing, analytics, CRM, and GTM systems, supporting both real-time and batch workloads.
- Establish automation, CI/CD, preview/deploy tooling, and robust automated testing where little exists today, reducing operational toil and increasing team velocity.
- Set observability standards — structured logging, tracing, Core Web Vitals and performance budgets, alerting — so the team can catch and resolve issues before Marketing does.
- Lead how the team applies AI and ML to web workflows, from content operations to personalization to internal tooling, and act as the bridge between product engineering and web engineering.
- Partner with Security and Infrastructure to harden the platform without slowing developer experience.
- Provide technical leadership and mentorship to a small, front-end-focused team through code review, design review, and architectural guidance.
WHAT YOU HAVE
- 8+ years of Web Development experience with deep back-end and systems expertise, and a track record of owning technical architecture at a staff level of scope and ambiguity.
- Strong command of the modern web stack — React/Next.js, TypeScript, and server-side rendering — paired with genuine back-end depth (Node, Python, or comparable) rather than front-end specialization alone.
- Experience architecting and operating headless CMS and content platforms (Sanity, Contentful, or similar) at scale, including schema design and publishing workflows.
- Proven experience building and operating reliable production systems: CI/CD, infrastructure-as-code, observability tooling, and performance optimization against real user metrics.
- Fluency with data infrastructure fundamentals — SQL/NoSQL databases, caching, queuing, API and webhook integration patterns — in service of marketing and GTM systems.
- Experience integrating AI/ML capabilities into production web experiences or content workflows.
- Demonstrated ability to mentor less experienced engineers, influence across functions, and operate autonomously in a small team where you are the deepest technical voice.
Nice to have: Vercel platform experience; marketing/GTM systems integration (HubSpot, Salesforce, Segment, analytics); SEO and web performance engineering; prior experience as the first or most senior engineer on a web platform team.
COMPENSATION
$220,000-260,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-JC2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Staff Web Engineer joins Harvey's Web team as the senior technical leader for the architecture, data foundations, and systems integration behind harvey.ai http://harvey.ai and every web-facing surface. The team's mission is to make Harvey's web presence evolve at the velocity of the product itself — reliable, observable, and fast enough that Marketing and GTM can ship without waiting on engineering.
This role owns the technical strategy for that platform: the Next.js and Sanity architecture, the integration layer connecting the website to Harvey's marketing, analytics, and GTM systems, and the automation and testing practices the team currently lacks. You will be the most senior engineer on a small, front-end-leaning team, setting standards and mentoring as much as building.
You partner directly with Harvey's product engineering, security, and infrastructure organizations to make sure the web platform meets the same bar as the rest of the company. It is a rare opportunity to build foundational systems from scratch at one of the fastest-growing AI companies, with unusually direct line of sight from your work to the company's growth.
WHAT YOU'LL DO
- Own the architecture of Harvey's web platform end to end — the Next.js/Vercel application, the Sanity content layer, and the services and APIs behind them — with a focus on reliability, performance, and scalability.
- Design and build the data foundations and integration patterns that connect the website to Harvey's marketing, analytics, CRM, and GTM systems, supporting both real-time and batch workloads.
- Establish automation, CI/CD, preview/deploy tooling, and robust automated testing where little exists today, reducing operational toil and increasing team velocity.
- Set observability standards — structured logging, tracing, Core Web Vitals and performance budgets, alerting — so the team can catch and resolve issues before Marketing does.
- Lead how the team applies AI and ML to web workflows, from content operations to personalization to internal tooling, and act as the bridge between product engineering and web engineering.
- Partner with Security and Infrastructure to harden the platform without slowing developer experience.
- Provide technical leadership and mentorship to a small, front-end-focused team through code review, design review, and architectural guidance.
WHAT YOU HAVE
- 8+ years of Web Engineering experience with deep back-end and systems expertise, and a track record of owning technical architecture at a staff level of scope and ambiguity.
- Strong command of the modern web stack — React/Next.js, TypeScript, and server-side rendering — paired with genuine back-end depth (Node, Python, or comparable) rather than front-end specialization alone.
- Experience architecting and operating headless CMS and content platforms (Sanity, Contentful, or similar) at scale, including schema design and publishing workflows.
- Proven experience building and operating reliable production systems: CI/CD, infrastructure-as-code, observability tooling, and performance optimization against real user metrics.
- Fluency with data infrastructure fundamentals — SQL/NoSQL databases, caching, queuing, API and webhook integration patterns — in service of marketing and GTM systems.
- Experience integrating AI/ML capabilities into production web experiences or content workflows.
- Demonstrated ability to mentor less experienced engineers, influence across functions, and operate autonomously in a small team where you are the deepest technical voice.
Nice to have: Vercel platform experience; marketing/GTM systems integration (HubSpot, Salesforce, Segment, analytics); SEO and web performance engineering; prior experience as the first or most senior engineer on a web platform team.
COMPENSATION
$220,000-260,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-JC2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.
As a
Senior
AI Deployment Consultant
, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.
You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.
What will I be doing?
Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.
Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.
Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.
Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.
Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.
Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.
Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.
What skills do I need?
5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.
Hands-on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.
Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast-paced, changing environment.
Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this.
Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.
How Will I Be Measured?
Automation Rate - Are you driving your customers to achieve high adoption of Fin?
CX Score — do customers rate the deployment experience highly?
On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?
Time-to-value — how quickly do customers get to a working, measurable Fin deployment?
Contribution to the team — the templates, mentorship, and best practices you leave behind.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $109,000-$159,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.
As a
Senior
AI Deployment Consultant
, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.
You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.
What will I be doing?
Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.
Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.
Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.
Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.
Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.
Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.
Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.
What skills do I need?
5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.
Hands-on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.
Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast-paced, changing environment.
Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this.
Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.
How Will I Be Measured?
Automation Rate - Are you driving your customers to achieve high adoption of Fin?
CX Score — do customers rate the deployment experience highly?
On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?
Time-to-value — how quickly do customers get to a working, measurable Fin deployment?
Contribution to the team — the templates, mentorship, and best practices you leave behind.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $120,000-$177,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Remote - US
About the Job:
LaunchDarkly is looking for an Enterprise Developer Advocate to build a new motion from the ground up: education-first technical sessions inside our largest accounts. Most enterprise customers know LaunchDarkly for one thing. Inside those same companies are teams shipping AI features, running experiments, and managing risky releases who have never met us. You'll design and run sessions that teach those engineers something genuinely useful, build internal champions alongside our account teams, and surface expansion opportunities the field can act on. This starts as a pilot, and how it scales will be shaped by what you prove. It's a role for someone who wants to own a motion, not a queue.
Responsibilities:
Build the motion: design the Enterprise Developer Advocacy program from pilot to repeatable practice, including session formats, account selection criteria, readouts, and measurement
Run sessions inside target accounts: deliver education-first technical sessions (agents and AgentControl, safe rollouts, experimentation, runtime control) tailored to each account's stack and use cases
Build champions with the field: partner with AEs, SEs, and CS to identify accounts, find and develop internal champions, and hand off what surfaces cleanly to the teams who should own it
Keep it credible: protect the non-promotional, education-first nature of the sessions; this motion works because it isn't a sales pitch
Prove it with evidence: instrument the pilot, produce session readouts, debrief with reps, and make the scale, adjust, or stop recommendation based on what the data shows
Shape what comes next: as the motion proves out, define how it scales, including the playbook future advocates would run
Qualifications:
A background spanning at least two of: developer advocacy, solutions engineering, developer education, technical marketing
Comfortable in enterprise rooms: you can teach a technical session to fifty engineers and handle hardball questions from a skeptical principal architect
Hands-on technical credibility: you build, demo, and teach, and senior engineers take you seriously
Strong operational instincts: you can run a repeatable program, prioritize incoming demand, and keep commitments to the field
Typically requires a minimum of 12 years of related experience.
Ability to travel approximately 25% of the time
(Bonus) Experience with feature management, experimentation, observability, or agent orchestration tooling
(Bonus) You've built a customer-facing technical program (workshops, DevDays, office hours) from scratch
(Bonus) Deep enterprise software background: you understand how large engineering organizations make platform decisions
Pay:
Target pay ranges based on Geographic Zones* for Level 5:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$171,200
- $235,400
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100
- $211,860
**
Zone 3:
All other US locations - $145,500
- $200,090*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran + dbt is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a high-performance, experienced hands-on technical program manager(TPM) in the security domain to be part of an Engineering team. In this role, you will be responsible for leading and managing security-related initiatives across the organization. It involves collaborating with cross-functional teams to ensure the successful planning, execution, and delivery of security programs. The TPM will act as a bridge between technical teams and business stakeholders, ensuring alignment with organizational goals while mitigating security risks.
The work is very diverse. Fivetran is a multi-cloud environment operating on AWS, GCP, and Azure. You will help select security tools, implement improvements within our environments, and assist in developing new processes to increase our security posture.
This is a full-time position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Bash, Python, JS, BigQuery, Looker, Sigma, Azure, AWS, GCP, Terraform, Docker, Kubernetes, Github, Buildkite, SonarQube, Grafana, Prisma, Synk, Signal Sciences, AI Tools
What You’ll Do
This is the primary person in engineering responsible for executing the security vulnerability management program for engineering, including infrastructure, code, and dependency vulnerabilities.
Collaborate with Security and Engineering teams to ensure vulnerabilities are identified, prioritized, and patched. Provide technical oversight and accountability to ensure the effective delivery of security fixes.
Enhance processes by evaluating tools, recommending improvements, and driving automation for faster resolution.
Usage of AI in defining the roadmap for a proactive security approach based on risk assessment/rating
Running the Dependency management and image hardening programs
Using AI to contribute to the remediation of code and infrastructure vulnerabilities
Establish and lead a code scanning program in collaboration with infrastructure, engineering, and security teams to ensure seamless integration and sustainable security practices.
Dedicate up to 20% of the time to assessing business systems to identify vulnerabilities and compliance gaps proactively. Develop a scanning and detection plan and establish policies and standards for internal data access tools to improve overall system security.
Advocate for tools and solutions that support shift-left strategies, driving early integration of security and testing in the development lifecycle.
Skills We’re Looking For
Over 5 years of experience in technical program management with a strong focus on security engineering, vulnerability management, cloud security, and application security.
Proficient in applying program management methodologies, tools, and best practices to deliver complex security initiatives.
Exceptional skills in prioritization, organization, and multitasking to manage multiple programs effectively.
Proven ability to work collaboratively with cross-functional teams, including product teams, SRE/QE engineers, and developers, to embed a security-first mindset into workflows and practices.
Deep understanding of key security domains, including application/infrastructure security, data privacy, threat modeling, vulnerability management, and secure software development lifecycle (SDLC).
Strong grasp of security concepts and principles, including network security, encryption, authentication, and authorization.
Hands-on experience with SAST/DAST tools, agent-based firewalls, IDS/IPS technologies, and automation tools for security orchestration. Experience with scripting languages for automating security processes.
Proficient in researching and validating vulnerabilities while proposing effective remediation or mitigation strategies.
Strong familiarity with OWASP principles and best practices for securing web applications, including the OWASP Top 10 vulnerabilities and Application Security Verification Standard (ASVS)
Up-to-date knowledge of market trends, emerging technologies, and best practices in cloud security
Strong analytical, problem-solving, and communication skills to address security challenges, coupled with the ability to influence and collaborate effectively with engineering teams in enhancing security measures and mitigating vulnerabilities in a dynamic, fast-paced environment.
#LI-HYBRID #LI-EM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$158,284
—
$197,855 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra is looking for an exceptional Staff Software Engineer to accelerate how Lyra itself works. We care deeply about making a difference in people's lives and hope you do too! Our goal? To embed AI into the daily workflows of teams across the company, from engineering and operations to clinical support functions, so that Lyrians spend less time on repetitive work and more time on what matters: getting people the mental health care they need.
This is not a platform team role at arm's length from its users. You will embed directly with internal teams, sit with them to understand how work actually gets done, identify the highest-leverage opportunities, and then design, build, ship, and iterate on AI-powered solutions in production. You own outcomes, not just code: adoption and measurable efficiency gains are the finish line, not the deploy.
We care deeply about making a difference in people’s lives and hope you do too!
This role can be carried out (hybrid) from our South San Francisco, CA headquarters, OR virtual (remote candidates must be based in the United States).
Responsibilities:
Embed with internal teams across the company to map their workflows, identify bottlenecks, and scope AI-driven solutions with clear, measurable efficiency outcomes
Take ownership of the full lifecycle: from discovery and prototyping through deployment, adoption, measurement, and iteration
Build and continuously improve AI-powered tools, agents, and automations, integrating with our Python and Java-based microservices, our web and mobile apps, and third-party systems
Drive the continued integration of agentic software development across engineering, expanding adoption, elevating our technical capabilities, and acting as a force for innovation
Evaluate emerging AI tools, models, and patterns; run fast experiments and convert the winners into durable internal capabilities
Define and track the metrics that prove impact (time saved, throughput, quality, cost) and communicate results to stakeholders and leadership
Work with fellow engineering team members to collaboratively create and refine technical designs and solutions
Collaborate with key partners including data science, product management, design, security, and operational and behavioral health teams
Follow and promote best practices during all phases of software development, adhering to the highest quality and security standards, including the responsible handling of sensitive data in AI workflows
Qualifications:
BS in CS or related technical field
8+ years of experience developing enterprise or consumer web applications, ideally using Python or Java/Spring
Hands-on experience building with LLMs in production: agentic tools and frameworks, prompt and context engineering, evals, and development workflows using Claude and Codex
Demonstrated ability to work directly with non-engineering stakeholders: eliciting requirements, translating ambiguous business problems into shipped software, and driving adoption of what you build
Strong judgment about where AI genuinely helps versus where it adds risk or noise, especially in a healthcare context
Must be highly proactive and a self-starter. This role has unusual autonomy: you will often be the one deciding what to build next, and everyone at Lyra contributes to design, product, front-end, back-end, and quality
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Staff Software Engineer - Internal Efficiency, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $161,000 - $245,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Location: San Francisco
Workplace: Hybrid
About WorkOS 🚀
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.
We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.
As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.
ABOUT THE ROLE
We're hiring someone to lead Employee Programs based in our San Francisco office.
You'll own new hire onboarding end to end, designing and running programs that get people productive fast and fluent in how we work. You'll design and confidently facilitate the in-person programming that makes this happen, in our SF office and for our distributed teams, and build lightweight tools to track whether it's actually working.
You'll partner with leadership and cross-functional teams to build training that supports competencies that scale as the company grows.
RESPONSIBILTIES
- Own end-to-end design of new hire onboarding, including in-person programming in our SF office (e.g. culture and communication) and support individual team onsites (twice annually per team)
- Build structured onboarding curriculum covering role ramp-up, cross-functional context, roadmap understanding, and how decisions get made
- Measure onboarding effectiveness (time to productivity, ramp feedback, manager input) and iterate each cohort
- Collaborate with our operations team to contribute content and programming for company-wide offsites
- Design and facilitate a new manager training program covering core management skills and how management works here specifically
- Own personal growth and upskilling programs for employees who need targeted skill development: identify gaps, build or source training, track progress
- Partner with managers and leadership to spot where upskilling closes a real performance or capability gap
- Confidently facilitate large-group sessions, comfortable running a room for onboarding cohorts, manager training, or team onsites, not just designing the content
- Use AI-forward, no-code tools to build lightweight internal tools that track ramp progress and distribute onboarding content automatically, reducing manual, one-off work
REQUIREMENTS
- Have 5+ years in internal events, employee experience, learning & development or People programs at a high growth startup
- Are an exceptional communicator, both written and verbal
- Confident public speaker and experienced facilitator: can run sessions for large or mixed-seniority groups and hold a room
- Experience building new manager or leadership training programs
- Have strong operational instincts and excellent project management skills
- Care deeply about creating memorable employee experiences
- Think in systems and continuously improve programs based on feedback
- This is an in-person role, alongside building community
Benefits and Perks (US Only) 💖
At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.
- 401k matching
- Competitive Equity
- Healthcare, dental and vision coverage
- FSA, ST/LT Disability, Voluntary Life
- Carrot fertility benefits
- 20 days paid vacation + 10 holidays + unlimited sick leave
- 12 weeks fully paid parental leave
- Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active
- Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being
- Commuter benefits for hybrid employees in SF/NYC
- Unlimited token usage!
Please inquire directly with our recruiting team for benefits available to those working outside the US.
Equal Opportunity Employer
WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Staff Backend Engineer - Mimir Query, Databases
This is a remote position. We are looking for candidates in the USA time zones.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases team owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with
Grafana Enterprise Metrics
,
Grafana Enterprise Logs
, and
Grafana Enterprise Traces
. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure).
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
Mimir Squad
The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the
Mimir OSS project
, and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly.
A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems.
What will you be doing:
Take an active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial idea all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability
Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
Support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time.
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must.
Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well
Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way
Experience with developing software that runs in the Cloud
or
experience with systems engineering
Experience with being on-call and following the DevOps model
Experience writing clean, robust, and performant software that is easily maintained by others
Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem.
Comfortable with microservices architecture and distributed systems
Experience and comfort developing with LLMs like Claude and Codex on your day to day
Bonus Points For:
Experience working with Kubernetes
Experience working with queue systems, e.g. the Kafka protocol
Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Familiarity with the concept of infrastructure as code
Compensation & Rewards:
In the United States, the Base compensation range for this role is USD
189,374
- USD
227,249
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Staff Backend Engineer - Mimir Query, Databases
This is a remote position. We are looking for candidates in Canadian time zones.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases team owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with
Grafana Enterprise Metrics
,
Grafana Enterprise Logs
, and
Grafana Enterprise Traces
. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure).
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
Mimir Squad
The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the
Mimir OSS project
, and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly.
A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems.
What will you be doing:
Take an active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial idea all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability
Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
Support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time.
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must.
Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well
Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way
Experience with developing software that runs in the Cloud
or
experience with systems engineering
Experience with being on-call and following the DevOps model
Experience writing clean, robust, and performant software that is easily maintained by others
Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem.
Comfortable with microservices architecture and distributed systems
Experience and comfort developing with LLMs like Claude and Codex on your day to day
Bonus Points For:
Experience working with Kubernetes
Experience working with queue systems, e.g. the Kafka protocol
Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Familiarity with the concept of infrastructure as code
Compensation & Rewards:
In Canada, the Base compensation range for this role is CAD
192,891
- CAD
231,469
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role
Alpaca is building the next generation of global brokerage and clearing infrastructure. We are looking for a senior product manager who can own the clearing systems product lifecycle at a rapidly scaling self-clearing broker-dealer.
Your mission is to build and operate the systems and processes that keep Alpaca accurate, compliant, and on time across areas like core brokerage, clearing, ledger, custody, money movement, and multi-currency infrastructure. You will make clearing scale reliably as Alpaca adds asset classes, account types, trading hours, and partner institutions, and as we run a true self-clearing book at DTCC, OCC, and FICC.
This person should be able to walk into ambiguity, understand the full clearing lifecycle, design the architecture, build a working prototype, and lead a team toward production-grade infrastructure. The role sits at the intersection of product, engineering, operations, finance, compliance, and regulatory infrastructure.
What You’ll Own
You will lead the design and buildout of Alpaca’s core clearing infrastructure across brokerage, custody, ledger, asset movement, and global market expansion.
This includes:
Defining the long-term architecture for Alpaca’s clearing platform across accounts, positions, balances, ledgers, journals, settlements, stock record, and regulatory books and records.
Designing multi-currency cash and position systems that can support global equities, FX, fractional trading, options, bonds, Treasuries, fixed income, mutual funds, and other asset classes.
Partnering with engineering to prototype and build new clearing services rather than relying only on third-party service bureau workflows.
Working cross-functionally with operations, finance, treasury, compliance, legal, risk, and product to ensure the platform is scalable, controlled, and regulator-ready.
Translating complex clearing, custody, and regulatory requirements into clear product and engineering requirements.
Helping Alpaca grow from U.S.-centric brokerage infrastructure into a global, multi-asset, multi-currency clearing platform.
Who You Are (Must-Haves)
5+ years in Product Management, technical program management, or engineering on brokerage, clearing, or post-trade infrastructure.
10+ years of experience in brokerage, clearing, custody, prime brokerage, trading infrastructure, financial market infrastructure, or capital markets technology.
Demonstrated depth on at least one clearing surface: settlement and stock record, books and records, corporate actions, margin, ACATS, DTCC processing.
Highly technical. Ability to work directly with engineers and product teams to turn complex domain requirements into scalable system designs.
Comfort shipping in parallel with Compliance, Legal, and Operations in a regulated broker-dealer environment.
Strong operating judgment to weigh risk, operational efficiency, capital allocation, tech feasibility, time, and budget.
Experience leading senior teams and influencing across functions in a high-growth environment.
Who You Might Be (Nice-to-Haves)
You helped build, convert, or modernize corporate-action processing, a security master, or a self-clearing back office.
Experience with global brokerage expansion, including international equities, FX, local market custody, omnibus models, sub-ledgers, and currency controls.
Familiarity with the B2B2C correspondent / broker-as-a-service model.
AI-native PM workflow: recurring use of tools like Cursor, Claude, ChatGPT, or custom agents in PRD drafting, incident synthesis, data exploration, and prototyping.
Example Problems You Should Be Comfortable Solving
How should stock record reconcile to DTC, custodians, omnibus providers, internal ledgers, trading systems, and customer-facing balances?
How should global equities, FX, fractional shares, options, fixed income, Treasuries, and mutual funds fit into one clearing architecture?
How should a multi-currency brokerage ledger represent trades, settlements, FX conversions, fees, financing, journals, and custody balances?
How should cashiering, ACH, wires, ACATS, journals, reversals, and transfer exceptions be represented in ledger and operations systems?
How should possession or control, segregation, fully paid lending, margin, reserve, and reconciliation controls be embedded into the platform instead of handled as manual after-the-fact processes?
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Remote - Hong Kong / South Korea / Japan
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Project Manager, you will be expected to leverage deep cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives in the following ways:
Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
Document processes and continuously improve onboarding frameworks to scale future partner integrations
Internally, the Project Manager is a key person to give the best context of a partner to many teams, including leadership. Simply put, the Project Manager is the voice of the customer internally at Alpaca.
As a project manager in a highly collaborative role, the ideal candidate must demonstrate a strong communication, troubleshooting, solutioning and proactiveness skillset.
Key Responsibilities:
Be the face of Alpaca to some of the largest enterprise businesses in their respective regions
Provide updates to Alpaca’s leadership team, being transparent with successes, blockers and solutions
Stay updated on internal product development timelines, and work closely with the technical teams to roll out new features to partners
Establish yourself as a subject matter expert on Alpaca’s API and collaborate with fintechs around the world
Ensure feature requests by partners are communicated to the technical teams and are adequately prioritized
Support the success team with advice on integration items, including new products
Solutionize for partners targeting key regions Alpaca is focusing on, driving the company's mission to
open financial services to everyone on the planet
Create internal and external resources that can be leveraged by both partners and internal teams
Must-Haves:
2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
Strong verbal and written communication skills in English, as well as proficiency in Chinese, Korean, or Japanese to drive clarity on goals, set expectations, and collect feedback
Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
Flexibility to work with customers around the world
Familiarity and interest in FinTech, financial markets, and investing applications
Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
Startup mindset
Sales and customer success background, leading the customer experience
Training/enablement experience
Brokerage/stocks experience
Crypto experience
Technical background, including:
Familiarity with Metabase
Experience with modern APIs (REST, Websockets, Server Sent Events)
Experience with enterprise software implementations
Technical troubleshooting skills
Experience with issue management (JIRA) and API logging tool
Familiarity with Postman and curl requests
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We are seeking passionate, proactive, and results-driven
Customer Success Manager
to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with
SMB & Corporate segment clients across Eastern Europe and Central Asian market
, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.
You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.
Responsibilities:
Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia.
Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues.
Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
2+ years of experience working with customers in Eastern Europe region;
Upper-Intermediate level of English;
Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
Strong Customer-Centric Communication and Presentations Skills;
Commercial acumen, including negotiation and renewal management;
Excellent time management and efficiency skills.
What you should expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being
:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package
:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: New York, New York
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
We’re now launching AI Labs - an incubator-style team operating like a startup within the company - to expand our reach and provide cutting-edge technical solutions to cities in areas beyond transit.
As a
Staff Engineer
at Via, you'll be a founding member of Via's AI Labs. This is a rare opportunity to get in at the ground floor of something genuinely new: a dedicated space to move fast, experiment boldly, and build AI-powered products that could fundamentally change how Via and our partner cities operate. You'll have real autonomy, direct access to leadership, and the backing of a company that's already at scale - without the constraints that usually come with it. If you're experienced at building AI products end-to-end and you're energized by the idea of doing that with a blank canvas, this is the role for you.
About the Role:
Build and ship production-grade AI products end-to-end - owning everything from problem framing and data pipeline design through to deployment and iteration in live environments.
Work closely with our partners in a forward-deployed manner to deeply understand problems and constraints and iterate quickly on scalable agentic solutions.
Lead technical scoping workshops, directly interfacing with city leaders to solve challenging local problems with agentic workflows.
Work across a fast-moving and varied roadmap, contributing to intelligent tooling involving data consolidation, predictive modelling, real-time decision-making, and LLM-powered experiences.
Collaborate directly with product, data science, and operations teams to identify and prioritize the highest-impact AI opportunities across the business.
Write clean, scalable backend code that powers AI-driven features - designing APIs, managing data flows, and ensuring your systems perform reliably at scale.
Help shape the technical culture of AI Labs from the ground up - contributing to how the team builds, reviews, ships, and iterates.
Stay close to the frontier of AI development and bring new ideas, tools, and approaches into the team proactively.
About You:
You have 10+ years of hands-on experience building full stack applications and - with a track record of owning features end-to-end rather than working in isolation on models or research.
3+ years of working with AI tools and/or building AI powered products
You have deep expertise across the AI stack - including LLMs, predictive modelling, and the data infrastructure required to support them in real-world environments.
You're a strong engineer at your core - comfortable designing scalable APIs, working with distributed systems, and writing code that is clean, maintainable, and built to last.
You're energized by ambiguity and early-stage environments - you don't need everything to be defined to do great work, and you take ownership without being asked.
You bring the communication skills to work cross-functionally and the intellectual curiosity to keep pushing the boundaries of what's possible with AI.
You thrive when working directly with users and customers, and are comfortable with travel to collaborate on-site.
Compensation and Benefits
(US only)
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $250,000 - $300,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: New York, New York
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
We’re now launching AI Labs - an incubator-style team operating like a startup within the company - to expand our reach and provide cutting-edge technical solutions to cities in areas beyond transit.
As a
Forward Deployed Engineer
at Via, you'll be a founding member of Via's new AI Labs - an incubator-style team operating like a startup within the company. This is a rare opportunity to get in at the ground floor of something genuinely new: a dedicated space to move fast, experiment boldly, and build AI-powered products that could fundamentally change how Via and our partner cities operate. You'll have real autonomy, direct access to leadership, and the backing of a company that's already at scale - without the constraints that usually come with it. If you're experienced at building AI products end-to-end and you're energized by the idea of doing that with a blank canvas, this is the role for you.
About the Role:
Build and ship production-grade AI products end-to-end - owning everything from problem framing and data pipeline design through to deployment and iteration in live environments.
Work closely with our customers in a forward-deployed manner to deeply understand problems and constraints and iterate quickly on scalable agentic solutions.
Lead technical scoping workshops, directly interfacing with city leaders to solve challenging local problems with agentic workflows.
Work across a fast-moving and varied roadmap, contributing to intelligent tooling involving data consolidation, predictive modelling, real-time decision-making, and LLM-powered experiences.
Collaborate directly with product, data science, and operations teams to identify and prioritize the highest-impact AI opportunities across the business.
Write clean, scalable backend and frontend code that powers AI-driven features - designing APIs, managing data flows, and ensuring your systems perform reliably at scale.
Help shape the technical culture of AI Labs from the ground up - contributing to how the team builds, reviews, ships, and iterates.
Stay close to the frontier of AI development and bring new ideas, tools, and approaches into the team proactively.
About You:
You have 5+ years of hands-on experience building full stack applications - with a track record of owning features end-to-end rather than working in isolation on models or research.
You have 3+ years of working with AI tools and/or building AI powered products
You have deep expertise across the AI stack - including LLMs, predictive modelling, and the data infrastructure required to support them in real-world environments.
You're a strong backend engineer at your core - comfortable designing scalable APIs, working with distributed systems, and writing code that is clean, maintainable, and built to last.
You're energized by ambiguity and early-stage environments - you don't need everything to be defined to do great work, and you take ownership without being asked.
You bring the communication skills to work cross-functionally and the intellectual curiosity to keep pushing the boundaries of what's possible with AI.
You thrive when working directly with users and customers, and are comfortable with travel to collaborate on-site.
Compensation and Benefits
(US only)
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $160,000 - $220,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Poland
Workplace: hybrid
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For: For the role of Enterprise Account Executive GAMA (Georgia, Armenia, Moldova, Azerbaijan), we are seeking an experienced field sales professional to help us scale the number of Enterprises that use the Creatio platform. Candidates must have experience building and developing a territory to high performance within an innovative SaaS technology provider. Successful candidates will help to build a portfolio of business within the top target enterprises in their territory, will need to drive their own activity and build a funnel while being supported by the broader Creatio organization of diverse and executive, product, and technical teams. The role is based in Poland and will report to the Sales Team Lead (GAMA), also based in Poland.Our targets are ambitious, and we are seeking engaging, collaborative, successful sales managers who have the skills, experience, and track record to make an immediate impact. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Responsibilities: Manage the entire enterprise sales process and resources to develop and implement winning solution sales strategies across the GAMA region; Generate new business opportunities on an assigned territory, manage pipeline, opportunities, forecasting, and other items related to an outside sales function; Focus on new logo acquisition as well as managing relationships with existing accounts to identify opportunities for cross-selling and up-selling; Deliver against revenue targets and all key performance metrics; Develop and orchestrate sales presentations and product demonstrations; Work with all customer functions, including executive-level personnel, various customer stakeholders, architecture, operations, design, vendor management, innovation, sourcing, and customer procurement. Requirements: At least 4 years of experience in sales roles with a strong record of achieving or exceeding goals; Proven experience in Enterprise SaaS platform sales to large organizations, with a solid understanding of Enterprise account management practices; Skilled in navigating complex enterprise environments, managing long sales cycles, and building trusted relationships with C-level executives and key decision-makers; Demonstrated success in meeting quarterly and annual targets while maintaining a focus on customer success and value creation; Excellent organizational, communication, and interpersonal skills, with the ability to foster strong, long-term business relationships; Strategic mindset with the ability to identify and prioritize high-potential clients and opportunities; Awareness of market and industry trends, and the ability to translate them into meaningful sales strategies; Self-driven, proactive, and passionate about sales, with a collaborative and customer-focused approach; Advanced or higher level of English, written and spoken, native Russian; Experience with CRM, No/Low-Code, or workflow automation solutions is a plus. What You Should Expect From Us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. If you are interested, please send your CV to a.rudyk@creatio.com or apply online Openings \u007C Creatio
ГибридNew York
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоThis role can be carried out (hybrid) from our South San Francisco, CA headquarters, OR virtual (remote candidates must be based in the United States)
ГибридSan Francisco; Benefits and Perks (US Only) 💖
United States (Remote); We are looking for candidates in the USA time zones
Canada (Remote); We are looking for candidates in Canadian time zones