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Location: San Jose, California, United States Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As the Product Manager, you will be responsible to discover new markets and revenue opportunities and innovate new products to address the market needs. Act as an internal champion to build consensus and influence senior management for new product ideas. Identify, define, implement and instrument market research, product design, product implementation and product release processes. Define, build and scale OKX's payment systems that powers money movement globally to help our customers gain access to a wide array of crypto assets. The scope of this role includes defining & managing product roadmaps, features including user experience and end to end integration with local & international payment providers while proactively managing the risk associated with your product. Tracking KPIs and driving growth of your product features is at the core of PM’s at OKX, while collaborating with multiple key stakeholders like designers, engineering, legal, risk, compliance, marketing, customer support & finance across the organization and get them aligned on your product roadmap and deliverables. You’ll be joining our growing product team to help define the future of our company and product. If you are an entrepreneurial product leader, who doesn’t hesitate to propose bold ideas and roll up your sleeves to put them into action, this role will be a great fit for you. What You’ll Be Doing Be the owner of your payment products (ACH, Cards, Wire, SEPA, FAST, PIX, etc), you truly own it! Define & drive every aspect of your product from developing the roadmap/backlogs/iterations in order to hit your goals & KPIs Outline features, technical integration requirements, work with your squad of product designers, content writers, data analysts and engineers to bring your product to life You verify your squad deliverables, align your customer support teams including all key stakeholders for any feature release/announcements to your retail users Manage your product dashboard by tracking all your product data metrics Drive adoption, usage of your products working closely with marketing, risk teams, keep close eye on customer frictions and voice of customer to optimize your product experience Ensure that there are effective internal tools in place for any new product launch What We Look For In You Product management experience in the payments space with past experience in payments clearing, settlement and fiat custody Visionary for trending and future crypto market needs and payments industry changes Product innovator that can achieve business goals with unique product offering and business models Previous experience designing and building payments systems and understanding of risk management associated with these payment options Entrepreneurial mindset: Experience working in a fast-paced environment with competing resources and priorities. Opinionated and willing to make calls with limited information. Ability to navigate through ambiguity to advocate for resources Excellent written and verbal communications skills; ability to translate strategy into clear and actionable plans for product development, engineering, design and marketing Technical, comfortable with delving into the product, the platform and the implementation details. Able to engage with engineering beyond just product and user experience needs; willing to roll up sleeves and design scalable and extensible solutions Metrics driven with proficiency in identifying, defining, tracking and acting upon metrics Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring Familiarity with cryptocurrency exchanges and passion for crypto and blockchain innovations Bachelor's degree in Computer Science, Engineering, or a related technical discipline Nice to Haves Past experience working with payments systems or crypto platforms is strongly preferred Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants OKX Statement OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $214,666 to $321,999 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: San Francisco, CA | New York City, NY | Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Safeguards Enforcement Analyst on the Child Safety team, you will be responsible for our child safety enforcement workflows, responsible for scaling, maintaining, and continuously improving the systems and processes we use to detect and respond to child sexual abuse material (CSAM) and child sexual exploitation material (CSEM) generated or facilitated through Anthropic's products. This is a deeply operational role. You will serve as the central point of contact for those who conduct content review, managing day-to-day workflows, quality assurance, and escalation processes to ensure reviews are accurate, consistent, and conducted with appropriate support structures in place. You will also work closely with internal Engineering, Policy, and Legal teams to scale detection systems and close enforcement gaps as the threat landscape evolves. This work is essential to Anthropic's mission. Child safety is one of our highest-priority harm areas, and the person in this role will have a direct and meaningful impact on protecting children from AI-facilitated exploitation and abuse. Important context for this role: In this position you will regularly be exposed to and engage with explicit content of a sexual nature involving minors, as well as content that may be violent or psychologically disturbing. Anthropic takes the wellbeing of team members working in this area seriously and provides access to wellness resources and support. Candidates should carefully consider this aspect of the role before applying. Key responsibilities Own the day-to-day operational management of child safety content review workflows, including task routing, queue management, escalation handling, and SLA monitoring Serve as the primary point of contact for review partners conducting child safety content review, including onboarding, training, quality assurance, and ongoing relationship management Design and improve enforcement workflows to scale effectively as volume grows, while maintaining high accuracy and consistency across review decisions Partner with Engineering and Data Science teams to optimize detection models and automated enforcement systems for CSAM, CSEM, and related child safety policy violations Review novel or ambiguous flagged content to drive enforcement decisions and surface policy gaps to the Safeguards policy design team Develop and maintain internal documentation, decision trees, and review guidelines that enable accurate and consistent enforcement at scale Keep up to date with emerging AI policy enforcement best practices, evolving legal frameworks, and developments in child safety technology, and use these to inform our workflows Identify and report trends in misuse patterns to internal stakeholders, including Policy, Legal, and Trust & Safety leadership Coordinate reporting obligations to relevant external bodies (e.g., NCMEC) in accordance with applicable law and Anthropic policy Minimum qualifications Experience in trust & safety, content moderation operations, or policy enforcement with direct exposure to child safety, CSAM/CSEM, or related child protection harm areas Experience managing or coordinating content review operations, including quality assurance and workflow management Experience standing up and scaling policy enforcement or content review workflows Proficiency in SQL and/or other data analysis tools to monitor workflow health, review queue metrics, and surface enforcement trends Experience identifying emerging risks and communicating findings to cross-functional stakeholders, such as Product, Policy, Engineering, and Legal teams Understanding of the challenges involved in implementing product policies at scale in the content moderation space Preferred qualifications Deep subject matter expertise in child safety, child sexual exploitation and abuse (CSEA), or online child protection, including familiarity with CSAM/CSEM classification standards (e.g., COPINE, SAM scale) Experience working with or reporting to NCMEC, IWF, or equivalent child safety reporting bodies Familiarity with relevant legal and regulatory frameworks, including CSAM reporting obligations, KOSA, COPPA, or equivalent international frameworks Experience working with generative AI products, including an understanding of how AI systems can be misused to generate or facilitate CSEA Experience designing or evaluating trauma-informed support structures and wellness protocols for content reviewers working with harmful material Proficiency in Python for workflow automation or data analysis Experience working with hash-matching technologies (e.g., PhotoDNA, CSAI Match) or perceptual hashing tools used in CSAM detection Familiarity with age assurance technologies and their role in child safety enforcement Experience in a trust & safety role at a technology company, with an understanding of how platform policy intersects with child protection obligations The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $245,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE RETAIL TEAM - Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice. - Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line. - Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone. WHAT YOU'LL DO - Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team. - Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights. - Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy. WHAT YOU'LL BRING - 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts. - People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team. - Enterprise experience: You've run and managed end-to-end complex deals ($1M+). - Strong communication skills: Exceptional verbal and written communication abilities. - Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. EVEN BETTER... - Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows. - Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team. - Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights. - Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy. WHAT YOU'LL BRING - 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts. - People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team. - Enterprise experience: You've run and managed end-to-end complex deals ($1M+). - Strong communication skills: Exceptional verbal and written communication abilities. - Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. EVEN BETTER... - Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows. - Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE RETAIL TEAM - Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice. - Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line. - Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone. WHAT YOU'LL DO - Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close. - Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders. - Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts. - Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem. - Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal. - Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked. - Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow. WHAT YOU'LL BRING - 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts. - Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals. - Proven ability to multi-thread and build trusted relationships across customer C-suites. - Exceptional verbal and written communication. - Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions. EVEN BETTER... - Familiarity with the AI landscape, key players, and emerging trends. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close. - Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders. - Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts. - Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem. - Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal. - Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked. - Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow. WHAT YOU'LL BRING - 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts. - Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals. - Proven ability to multi-thread and build trusted relationships across customer C-suites. - Exceptional verbal and written communication. - Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions. EVEN BETTER... - Familiarity with the AI landscape, key players, and emerging trends. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Palo Alto; San Francisco Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role   This role focuses on building and operating the next generation of data infrastructure at Mistral AI. You will be a core contributor to our evolution, helping us design and scale massive compute fleets and storage systems designed for high performance and scalability. You will help us move toward a future of decoupled control and data planes, scaling big data compute and storage platforms while ensuring secure and governed data access for MLOps and research. You will take full lifecycle ownership: from architecting the migration away from legacy orchestrators to implementing production-grade pipelines and participating in on-call rotations for critical training jobs.     What You Will Do   • Build & Scale: Help us reach our goal of operating massive distributed compute and storage systems • Global Orchestration: Architect and maintain multi-cluster orchestration layers to optimize workload placement across diverse hardware and regions. • Design Future-Proof Storage: Architect our transition to modern storage formats to handle fine-tuning datasets at a scale that anticipates exabyte growth. • Platform Engineering: Contribute to the development of our internal training platform, ensuring seamless model training and fine-tuning capabilities across Kubernetes and SLURM based environments. • Metadata & Lineage: Implement and manage systems to provide clear visibility and lineage as our data and model pipelines grow in complexity. • Operational Excellence: Use modern deployment workflows to manage cloud-native deployments, ensuring our data platform can scale by orders of magnitude while remaining reliable and efficient.   What We're Looking For   • Have 4+ years of experience in Data Infrastructure, MLOps, or Infrastructure Engineering. • Have experience or a strong interest in supporting foundational compute and storage platforms. • Are proficient in Python and enjoy solving the "brittle data lake" problem with modern, columnar storage standards. • Are well-versed in Kubernetes-native tooling and excited to debug large-scale distributed systems across multi-cluster environments. • Take pride in building and operating scalable, reliable, and secure systems from the ground up. • Are comfortable with ambiguity and the challenges of building high-scale infrastructure in a rapid-growth AI environment.     WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Palo Alto ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role   We are seeking a talented IT Specialist  to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes. You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable. If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.   📍 Location: Palo Alto    What You Will Do   USER SUPPORT AND ISSUE RESOLUTION - Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco). - Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step. - Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience. - Deliver physical IT onboarding sessions EQUIPMENT SETUP AND TECHNOLOGY OPERATIONS - Install, configure, and update computers along with IT and videoconferencing equipment. - Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records. - Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized. - Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore). ACCOUNT AND LICENSE MANAGEMENT - Oversee user accounts and application licenses with precision. - Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users. TRAINING AND CONTINUOUS IMPROVEMENT - Train and guide users on applications, hardware, and best practices. - Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.   What We're Looking For   - A degree in Computer Science or a related IT field. - Strong written and verbal communication. - Hands-on experience with Google Workspace administration. - Strong troubleshooting skills on both macOS and Windows environments. - Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting. - Familiarity with videoconferencing equipment and associated services. - Ability to lift and handle standard IT equipment such as monitors and network devices. - Proven experience in a similar support role within a fast-paced, global organization - Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.   Bonus Points:  - Experience with MDM solutions such as Kandji or Jamf. - Interest or experience in automation tools such as Zapier or n8n. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots. Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field. You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform. This is a deeply technical, hands-on role. You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D. WHAT YOU’LL DO: - Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill. - Collaborate with R&D to build and validate diagnostic scripts, tooling, and self-test routines that localise faults as deep as possible in the BOM. - Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet-pattern detection, and AR-guided execution. - Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release. - Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates. - Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations. WE’RE LOOKING FOR: - Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows. - Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation. - Hands-on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware. - Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective. - A design-for-serviceability mindset — you think about the technician in the field, not just the happy path. - Disciplined engineering practice and version control (Git). NICE TO HAVE: - Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field. - Familiarity with remote-diagnostics or fleet-telemetry platforms. - Experience authoring service documentation or work instructions consumed by non-engineers. - Exposure to Design-for-Serviceability / DfMA on a hardware product line. WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are looking for a Senior Electrical Serviceability Engineer to own the electrical and electronics dimension of serviceability for our humanoid robots. Product Services Engineering ensures the robot is designed to be maintained — modular, repairable, and serviceable at low skill in the field. You will own that mission for everything electrical: power distribution and batteries, wiring and harnesses, connectors, sensor and actuator drive electronics, and compute — including how faults are diagnosed, how systems are safely isolated, and how parts are replaced and reworked at the right BOM level. This is a deeply technical, hands-on role. You will validate the electrical and electronics dimension of every service procedure before production, define the diagnostic points and safe-working practices that let our field and Repair Centre teams work quickly and safely, and act as part of the single engineering interface between Services and R&D. WHAT YOU’LL DO: - Own Design-for-Serviceability for electrical and electronics: drive accessibility, connectorisation, safe isolation, and low-skill field-executability into the product before design is locked. - Define and validate electrical repair, rework, and replacement procedures at the correct BOM level — module/assembly for the field, deeper for the Repair Centre — across power distribution, batteries, harnesses, sensor and actuator electronics, and compute. - Specify the diagnostic points, test equipment, and safe-isolation / lockout procedures needed to service the robot’s electrical systems safely and repeatably. - Define the electrical diagnostic content in the Digital Shadow platform — localising power, sensing, and actuation faults as deep as possible in the BOM. - Lead the electrical and electronics input to Service Failure Mode and Effects Analysis (S-FMEA) and feed serviceability requirements back into design. - Support New Services Introduction (NSI) for electrical scope, and act as the single point of entry from Services into R&D for electrical escalations. WE’RE LOOKING FOR: - Electrical or electronics engineering background with hands-on experience diagnosing and repairing complex electromechanical products or robots. - Strong grasp of power distribution, battery systems, wiring harnesses, connectors, sensors (LiDAR, cameras), and actuator drive electronics from a maintainability standpoint. - Confident reading schematics and wiring diagrams, using electrical test equipment (multimeter, oscilloscope, and similar), and defining safe-isolation and lockout/tagout procedures. - Design-for-Serviceability experience: connectorisation, diagnostic access, fault isolation, and modularity of electrical assemblies. - A field-first, safety-first mindset — you design for the technician who has limited time, tools, and training, and for whom electrical safety is paramount. - Comfort working across the full BOM hierarchy, from full-robot diagnosis to board- and component-level repair. NICE TO HAVE: - Experience with humanoid or legged robotics electrical systems. - Familiarity with battery management systems (BMS), high-current power electronics, and functional-safety considerations. - Experience with calibration-after-repair for sensors and actuators. - Exposure to spare-parts / service-replaceable-unit (SRU) strategy and refurbishment loops. - Experience introducing serviceability into a product moving from prototype to mass production. WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team — the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and — when hands are needed on the robot — produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute. This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves. WHAT YOU’LL DO: - Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection). - Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating. - Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling. - Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves. - Prioritise cases against SLAs and keep customers informed with clear, transparent updates. - Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature. - Escalate through the single point of entry to Engineering when a case genuinely needs R&D. WE’RE LOOKING FOR: - Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators. - Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware. - Strong remote-diagnosis instincts — you localise faults precisely before recommending any physical work. - Clear technical communication with customers and field teams, especially under SLA pressure. - A methodical, case-to-the-end mindset with disciplined documentation. - Willingness to travel occasionally for on-site interventions. NICE TO HAVE: - Experience with Time-of-Flight (ToF) sensors and IMUs. - Python and Git for building small diagnostic utilities. - Prior customer-facing field-service or technical-support experience. - Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working. WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are looking for a Staff Program Manager to own the Services Business Process Automation (BPA) function — the digital backbone of our Services organisation. BPA runs the Service Lifecycle Management (SLM) platform, the Business Intelligence and reporting layer, and the integration of our business applications with customer IT/OT ecosystems — all operating within the corporate IT governance framework. This is a strategic, hands-on ownership role. You will define and own the BPA program and roadmap, lead cross-functional platform deployments end to end, and connect corporate digitalization strategy to on-the-ground Services execution. You will work closely with Services leadership, product and corporate IT, and external technology partners. WHAT YOU’LL DO: - Define, own, and continuously evolve the BPA roadmap: SLM platform strategy, BI architecture, process-automation priorities, and customer IT/OT integration. - Translate corporate digitalization objectives and Services business priorities into a structured, time-phased program with clear milestones and resource plans. - Lead cross-functional software deployments and platform integrations from requirement scouting to hypercare, applying Agile (Scrum/Kanban) and structured PMO practices. - Own the program-governance framework — risks, dependencies, change control, escalation, and steering-committee reporting — and track schedule, budget, adoption, data quality, and SLA impact. - Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation. - Manage vendor relationships, program budgets, and build-vs-buy-vs-integrate decisions for new BPA tools and platforms. - Act as the strategic interface between Services leadership, product leadership, and corporate IT — simplifying complex technical realities into clear business narratives for executives. WE’RE LOOKING FOR: - 8–12+ years in digital/IT program management, with a track record of leading large-scale CRM, SLM, or ERP deployments. - Proven success managing complex cross-functional programs in mechatronics, industrial automation, robotics, field service, or advanced manufacturing. - PMP, PRINCE2, or equivalent program-management certification; Agile (SAFe, Scrum Master, or Kanban) is a strong plus. - Solid understanding of CRM and SLM platforms, BI architectures, and enterprise integration patterns. - Experience holding full budget accountability for digitalization programs. - Elite stakeholder communication — able to build consensus across diverse functional and executive stakeholders. NICE TO HAVE: - Exposure to humanoid robotics, cobots, or other advanced-technology industries. - Familiarity with service benchmarks in relevant industries. - Experience introducing BI as a shared intelligence layer across a multi-team organisation. - PMO tooling proficiency (MS Project, Jira, Smartsheet, or equivalent). WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 JOB SUMMARY   As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.   This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.   KEY RESPONSIBILITIES   AI-POWERED AUTOMATION DESIGN & DEVELOPMENT - Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. - Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. - Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools. - Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.   CX SYSTEMS INTEGRATION & DATA FLOW - Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack. - Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares. - Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics. - Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.   AI CAPABILITY EXPANSION - Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows. - Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication. - Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains. - Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.   RELIABILITY & CONTINUOUS IMPROVEMENT - Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations. - Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs. - Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues. - Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.   CROSS-FUNCTIONAL COLLABORATION - Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution. - Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications. - Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.   QUALIFICATIONS   EXPERIENCE - 3–5+ years in systems administration, business systems engineering, or customer support platform work. - Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value. - Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher. - Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly. - Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.   SKILLS & COMPETENCIES   Technical - Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher). - Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools). - AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems. - Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems. - Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.   Operational & Mindset - Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away. - Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust. - AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works. - Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support. - Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.   WHAT YOU'LL WORK WITH   - Zendesk: Primary CX platform—automations, triggers, custom fields, custom apps, and reporting. - ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem. - Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows. - Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration. - Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions. - Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Payload accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Payload’s value within Figma. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise  requirements, in order to help customers adopt the platform securely and at scale Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy We'd love to hear from you if you have: 4+ years in Sales Engineering or Solutions Consulting within a SaaS environment Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives While not required, it’s an added plus if you also have: Experience using or working with Payload, or other CMS/DXP experience You embody our values and can thrive in a constantly evolving and growing environment At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $152,800 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are looking for a Senior In-House Repair Technician the deepest hands-on repair capability in our Services Repair Centre. You will perform complex repair, rework, and full overhaul/restore on parts, sub-systems, and full robots, and deliver approved upgrades to existing units. You will also be our forensic-analysis specialist, determining root cause and supporting warranty decisions in both directions. This is a senior, hands-on role. You will act as a “flying doctor” at customer sites for the most difficult interventions, help author the work instructions the rest of the team follows, and mentor Associate and Advanced technicians. WHAT YOU’LL DO: - Perform complex repair, rework, and full overhaul/restore on parts (SRUs), sub-systems, and full robots. - Deliver approved upgrades to existing robots and parts. - Lead physical troubleshooting and forensic analysis when Remote Services cannot localise a fault, determining root cause and supporting warranty determination (supplier claims, proof a fault was not caused by Humanoid…). - Act as a flying doctor at customer sites for the most difficult on-site interventions. - Partner with Product Services Engineering and the Training team to author clear, low-skill work instructions. - Mentor Associate and Advanced technicians and contribute to the skills matrix and the unified career path across In-House, Remote, and Field roles. - Own refurbishment throughput and quality for the most complex part families, and certify work to specification. WE’RE LOOKING FOR: - Mechanical/electrical technician training plus ~5+ years of hands-on repair experience, with deep specialisation. - Proven ability to overhaul and restore complex electromechanical systems and full robots to specification. - Strong forensic troubleshooting skills — you find root cause and can defend a warranty determination with evidence. - Ability to author work instructions and mentor other technicians. - Rigorous quality, certification, 5S and health-and-safety discipline. - Willingness to travel for on-site interventions. NICE TO HAVE: - Experience with humanoid, legged, or advanced robotics hardware. - Familiarity with calibration, metrology, and test/certification requirements for precision mechatronics. - Exposure to failure-analysis methods and supplier-quality / warranty processes. - Experience setting up or scaling a repair or refurbishment operation. WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. With over 180,000 business customers, Enterprise Password Manager is 1Password's core product. It is rapidly evolving into a complete credentials security platform for humans, machines, and AI agents. This is a Senior Staff PMM role. Individual contributor with broad organizational visibility. You’ll report to the Director of Product Marketing and own EPM end-to-end: messaging, positioning, competitive strategy, and launch execution. You will shape how the market understands credentials security as 1Password grows. How we’re using AI today On the Marketing team, we’re growing our AI capability together and redesigning how work gets done. We’ve built agents to improve workflows focused on competitive intelligence, content creation, and campaign planning, helping us stay sharp, reduce context-switching, and surface the right information at the right time. AI helps us coordinate, execute, and uncover insights faster so we can spend more time on what’s most important: performance, judgement, and driving the future of 1Password. This is a remote opportunity within Canada and the US. What we're looking for: Experience and Domain Expertise - 7+ years of B2B SaaS product marketing, with direct experience in password management, enterprise vaulting, credentials security, or identity security. - Working knowledge of broad cybersecurity concepts. - You've repositioned a mature enterprise product. You know the difference between a messaging refresh and actually shifting how the market thinks about something. - You can market to enterprise IT and security buyers: the admin managing rollout, the CISO approving the spend, and the security engineer evaluating the technical depth. - A track record of winning in competitive markets by displacing incumbents, not just differentiating in an open field. Technical Depth - You understand how credentials work beyond passwords: API keys, certificates, machine secrets, passkeys, and what it takes to issue credentials to AI agents. - Working knowledge of enterprise IT: MDM, SSO, directory services, and where password management fits in the IAM stack. AI-Forward, Not AI-Dependent - You use AI to go faster, not to think less. You know what to hand off and what to own, and you can tell good output from output that still needs work. - You want AI to free up time for the work only a good product marketer can do: strategy, judgment, and narrative. - You own the ideas you bring. Walk into a room with a recommendation and you can defend it. Candidates who produce content but can’t explain the thinking behind it won’t fit here. Strategic Storytelling and Senior-Level Communication - You write for multiple audiences without diluting the message. An IT admin and a CISO aren't reading the same document for the same reason. You know how to serve both. - Strong narrative instincts: open with the problem, build to the solution, and land in a way that makes the reader feel the product was built for their situation. - You’ve shaped category narratives, not just contributed to them. Bonus points for: - Security certifications (CISSP, Security+, or similar). - Experience developing thought leadership in a fast-moving category. 1Password has a team that produces content. This role provides the point of view. - You've repositioned an established product category. There's a real difference between entering a space and redefining it. What you can expect: Own EPM Product Marketing - Own messaging, positioning, and launch strategy for the Enterprise Password Manager. - Define how 1Password talks about credentials security for employees, service accounts, and AI agents. - Tell the story clearly to analysts, IT buyers, security leaders, and sellers. The narrative has to work for practitioners and executives. - Connect EPM’s story to the Unified Access platform narrative. Build Competitive Intelligence and Category Positioning - Own positioning and market leadership claims for EPM. - Partner with Solutions Marketing on competitive differentiation. Know the competitive set cold: where they’re strong, where they’re not, and how to win against each. - Track where the credentials security market is moving and keep 1Password’s messaging ahead of it. Enable the Field with Tools That Actually Get Used - Produce discovery decks, battlecards, objection-handling guides, and technical briefs that sellers and SEs reach for because they work. - Take complex concepts like passkeys, machine credential lifecycle, AI agent authentication, and zero-knowledge architecture and make them usable in a customer conversation. - Surface win/loss signals from the field and turn them into repeatable GTM motions, not one-off documents. Influence EPM Product Strategy - Bring the market's perspective to Product: customer evidence, analyst intelligence, competitive signals, field feedback. - Make the market case early, before decisions are locked. Why join us: - The credentials security market is being reshaped by machine identities and AI agents. You'll own how 1Password tells that story. - You'll work across product strategy, competitive positioning, and field execution. The work is visible at the executive level. - 1Password is remote-first and has been since day one. We hire for judgment, not proximity. - The company is growing and there's room to shape how PMM works here, not just execute what's already been defined. USA-based roles only: The annual base salary for this role is between $180,000 USD and $261,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $152,000 CAD and $220,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: United States; Canada (BC & ON only) Workplace: Remote Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We're looking for a Staff Product Manager, AI to own the agents and the platform they run on inside Source, a new product where modern marketing teams and their AI agents build, optimize, and scale digital experiences together. Source connects a company's codebase and marketing stack into one governed workspace. Your area spans the experience of working alongside those agents, the platform underneath (the framework, sessions, memory, and evals), how agents reach Source from outside it through MCP and the CLI, and the durable context every agent works from. That means serving two groups at once. The developers who connect and extend the system, and the marketing teams doing the ongoing work of building brand and driving growth inside it. Both now work alongside agents, and neither will hand over real responsibility to something they can't trust. Much of what "good" looks like here hasn't been written yet, and you'll define it. ABOUT THE ROLE: - Location: Remote-first (United States; BC & ON, Canada) - Full-time - Permanent - Exempt - The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. - United States  (all figures cited below are in USD and pertain to workers in the United States) - Zone A: $212,500 - $255,000 - Zone B: $200,00 - $240,000 - Zone C: $186,700 - $224,000 - Canada (figures cited below are in CAD and pertain to workers in ON & BC, Canada - 232,000 - 278,000 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.  Please visit our Careers page https://webflow.com/careers#pay-zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. - Application Information: - Application deadline: applications accepted on an ongoing basis until position is closed and filled - This posting is for a new position - Reporting to the Director of Product As a Staff Product Manager, AI, you'll… - Own the vision, strategy, and roadmap for the agent platform underneath Source: the agent framework and service, agent sessions, shared context and memory, the core orchestrator, and the experience of steering agents while they work. You'll set the direction and drive it through to delivery with Engineering, Design, and Data. - Ensure agents are capable, and safe to hand real responsibility to. Agents should disclose what they can do and where they came from, run with limited permissions, and land their work as a reviewable change rather than a silent merge. You'll define how autonomy expands as trust builds, along with the audit trail and cost visibility that make it defensible. - Set the standard for what "good" means when products never behave the same way twice. Define the quality bar for agent experiences, and the eval infrastructure, harnesses, guardrails, and metrics that hold the whole area to it. - Build the primitives once that every Source workstream ships on. Teams across Webflow are building specialized agents on your platform, from site building and content to optimization and marketing. Sequence the work so the pieces reinforce each other rather than solving the same problem three times. - Make Source reachable from wherever the work happens. Own the MCP and CLI interfaces so outside agents and scripts get the same capabilities as embedded agents, under the same disclosure and permission model. - Centralize the context agents build from. Agent Instructions give a project durable, governed steering, so every agent works from the same brand, structure, and business context instead of rediscovering it session by session. You'll decide how that concept evolves inside Source. - Drive alignment across Webflow, not just your own teams. Represent the agent area to leadership and to the other Source workstreams, partner closely with the team building deterministic and long-running agent workflows, and navigate cross-functional disagreement independently and constructively. - Roll up your sleeves and build. Product Managers at Webflow deliver value any way they can, up to and including contributing to the product directly in code. You'll prototype ideas, ship improvements yourself where it helps, and stay close enough to the implementation to make sharp product calls. - Place durable, multi-quarter bets as the AI landscape shifts. Models, protocols, and techniques are evolving fast; you'll stay close to customers, tell real standards from fads, and keep raising the bar on how fast and how well we ship. ABOUT YOU: Requirements: - BS / BA college degree or relevant experience You'll thrive as a Staff Product Manager, AI, if you: - Have 8+ years of product management experience, with deep expertise in AI-powered systems and a track record of owning strategy for large, ambiguous product areas. Experience with platforms, APIs, and extensibility. - Know where LLM-based tools shine and where they break down, from substantial hands-on work with agent systems, code generation, or programmable interfaces. - Have set the bar for "good" on non-deterministic products, defining the evals, guardrails, and success metrics that keep quality high when outputs vary from run to run, and getting a team to hold to them. - Have built platforms other product teams ship on. You've treated other teams as your customers, drawn the line between what to build once and what to leave to them, and can point to primitives that outlived the first thing built on top of them. - Can serve two audiences at once. You've built developer-grade tools and approachable products for marketers, and hold both in view without shortchanging either. - Enjoy the full craft of building software. You're curious about every part of how products get made and like getting into the details wherever the work needs you, whether that's opening a pull request, leading a user interview, prototyping an idea, writing a query to pin down a metric, or writing a sharp brief. - Lead through influence rather than authority. You set strategy and bring Engineering, Design, GTM, and leadership along, holding your own with senior stakeholders and moving decisions forward without waiting to be told. You set patterns other teams adopt and mentor as the practice grows. - Stay curious. building fluency in emerging AI to speed up both your own work and your team's. OUR CORE BEHAVIORS - Build lasting customer trust. We build trust by taking action that puts customer trust first. - Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. - Reinvent ourselves. We don't just improve what exists, we imagine what's possible. - Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.   BENEFITS - Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. - Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. - Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. - Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. - Wellness for the whole you. Access to mental health resources, therapy and coaching. - Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. - Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. - Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.   Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.   BE YOU, WITH US At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.   STAY CONNECTED Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.   PLEASE NOTE: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.

Location: Ciudad de México, Mexico Workplace: on-site We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products. As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers. We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team. In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. Vendor & Partner Management Own day-to-day communication with external vendors and service providers Coordinate incident resolution and follow-up activities with partners Track SLA compliance and service performance Organize operational reviews and regular follow-up meetings Escalate critical issues and drive resolution Coordinate contract renewals and vendor-related operational activities External Services Operations Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners Support onboarding of new vendors and services Coordinate testing and validation activities for new integrations and changes Maintain operational documentation and process runbooks Ensure business continuity for vendor-dependent processes Reporting & Regulatory Processes Coordinate periodic reporting processes with external organizations and bureaus Prepare, validate, and submit required files and reports Monitor report quality and resolve discrepancies Maintain documentation and supporting evidence required for audits and compliance requests Cost & Billing Management Monitor service usage and operational costs Validate invoices and vendor charges Reconcile billing discrepancies with providers Support budgeting and forecasting activities related to external services Incident Management Coordinate investigation of incidents involving external providers Collect logs, examples, and supporting evidence Communicate with vendors during production incidents Track corrective actions and post-incident follow-up activities Drive resolution of recurring operational issues Cross-functional Coordination Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams Coordinate implementation of process improvements and automation initiatives Ensure alignment between business requirements and vendor capabilities Requirements Native or fluent Spanish English B2+ (written and spoken) 3+ years of experience in fintech, banking, payments, lending, or technology companies Experience managing external vendors, partners, or service providers Strong stakeholder management and communication skills Experience coordinating operational processes and production incidents Advanced Excel or Google Sheets skills Strong analytical and problem-solving mindset Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and process ownership Nice to Have Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers Experience in lending, credit cards, digital banking, or fintech products Basic SQL knowledge Experience working with APIs and technical integrations Experience validating invoices and vendor billing Familiarity with Jira, Confluence, Notion, or similar tools What We Offer Opportunity to work on a fast-growing fintech product in Mexico High ownership and direct impact on critical business operations International and collaborative environment Competitive compensation package Professional growth opportunities within Risk Tech and Operations Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners