Location: India; Philippines; Malaysia; Nepal
About the Role
KAIZEN is seeking a detail-oriented and proactive
Internal Process Auditor
to ensure robust internal compliance across services such as
PPMs (Planned Preventive Maintenance)
,
AMCs (Annual Maintenance Contracts)
, and
Building Insurances
. The ideal candidate will champion ISO 9001:2015 standards, lead internal audits, manage risk, and drive continuous improvement across the organization.
Key Responsibilities
Internal Audit Coordination:
Plan, schedule, and execute ISO 9001:2015 internal audits.
Compliance Monitoring:
Ensure ongoing compliance of AMCs, PPMs, and insurances with local regulations and internal standards.
Documentation & QMS Management:
Maintain, update, and improve QMS documentation and SOPs.
Risk & Non-Conformity Management:
Identify, escalate, and resolve risks and non-conformities through effective root cause analysis.
Reporting & Presentation:
Prepare and present monthly audit reports, findings, and recommendations to management.
Continuous Improvement:
Recommend improvements, follow up on corrective actions, and measure impact.
ISO Engagement & Training:
Stay updated on ISO standards and deliver awareness sessions across teams.
Cost Management:
Conduct cost analysis, assist with budgeting, and lead negotiations for improved service efficiency.
Requirements
Qualifications
Bachelor's degree in Quality Management, Engineering, Business Administration, or related field
Minimum 3 years of experience in internal auditing or quality management
ISO 9001:2015 Internal Auditor certification
Experience in facilities management, AMC/PPM operations, or insurance compliance
Key Competencies
Strong problem-solving and analytical skills
Critical thinking and risk management
Exceptional attention to detail
Excellent communication and organizational abilities
Independence and self-motivation
Familiarity with continuous improvement practices
Proficiency with tools like Excel, Audit Schedulers, QMS, Risk Registers
Location: Georgetown, Guyana
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
Role Overview
The Engineering Graduate will support the delivery of engineering and operational activities across EnerMech projects, gaining hands-on experience in a fast-paced, global oil & gas and industrial services environment. The role is designed to develop technical capability, commercial awareness, and field readiness through structured rotations and on-the-job learning.
As a Graduate Mechanical Engineer at EnerMech, you won’t just be watching from the sidelines. You’ll get hands-on exposure to real projects, equipment and operations, working alongside experienced engineers and technicians and building your career from day one.
Get hands-on with real engineering
– support the maintenance, inspection, testing and preparation of mechanical equipment used on live projects.
Solve real-world problems
– work alongside experienced engineers and technicians to troubleshoot mechanical challenges and find practical solutions.
Experience life in the field
– gain exposure to onshore and offshore operations and see how engineering solutions are delivered in real working environments.
Be part of major projects
– contribute to mobilisation plans, project schedules, resource planning and the preparation of equipment for deployment.
Turn engineering theory into practice
– work with drawings, specifications, calculations, technical documentation and client requirements.
See projects from start to finish
– gain exposure to the full project lifecycle, from initial planning and equipment preparation through to mobilisation, execution and close-out.
Make safety part of how you engineer
– contribute to risk assessments, safety planning and safe systems of work.
Work across the business
– collaborate with engineering, operations, project management, procurement and other teams to understand how successful projects come together.
Build your commercial mindset
– learn how engineering decisions connect to project costs, labour, materials, logistics and overall project performance.
Learn from industry experts
– work alongside experienced professionals, developing your technical knowledge, confidence and understanding of EnerMech’s equipment, services and technologies.
Build the foundations of your career
– develop a broad mix of technical, operational, project and commercial experience designed to prepare you for your next step within EnerMech.
Development & Learning
Participate in a structured graduate development programme
Gain exposure across multiple service lines (e.g. cranes, lifting, hydraulics, or process services depending on business line)
Receive mentorship from experienced engineers and operational leaders
Build understanding of project lifecycle from bid through to execution and close-out
Requirements
Bachelor’s degree in Mechanical, Electrical, Civil, or related Engineering discipline
0–2 years’ experience (internships or placements advantageous)
Strong analytical and problem-solving skills
Good communication and interpersonal skills
Willingness to travel and work in field environments when required
Basic understanding of engineering principles and industry standards
What We’re Looking For
Ready to get stuck in
– proactive, hands-on and keen to learn.
An eye for detail
– you care about doing things properly (and safely).
Curious by nature
– you want to understand how and why things work.
A team player
– comfortable working with different people to get things done.
Adaptable
– because in the real world, plans sometimes change.
The right attitude
– we don’t expect you to know everything. That’s what the graduate programme is for.
Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.
We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities
Location: Bucharest, Romania; Sofia, Bulgaria; Plovdiv, Bulgaria; Cluj-Napoca, Romania; Zagreb, Croatia
Top 3 Reasons To Join Us
Competitive Salary
100% Remote
Working on the latest tech for the Insurtech Market Leader
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We’ve grown our annualized revenue by over 30x since January 2021
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
What You Will Do:
Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
Plan and design simple to semi-complex business processes and system modifications
Make recommendations to improve and support business activities
Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
Develop business requirements documents/user stories to support the required modifications
May plan, allocate and monitor work of other business analysts
Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
Assist in providing time estimates for project related tasks
Aid in updating process and procedural documentation
Develop basic understanding of technical development cycle of mobile application or web portals
Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
Any other task that may be assigned
What We Need:
Minimum 5 years of experience as Business Analyst
A degree in Business, IT or any relevant field
Previous experience working in the health insurance industry is required
Insurtech experience is preferred
Health Insurance-related domain certification from INS/LOMA or III is an added advantage
Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints
Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing
Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes
Experience in an Agile and/or Scrum environment is a must
Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow
Excellent written and verbal communication skills in English
Technical writing skills is a plus
Why You'll Love Working Here
Fully Remote
Flexible Leave
International Environment
Competitive renumeration package
Performance Bonus
Company activities and events
Learning and development plan
Remote work allowance
CoverGo Company
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By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s
Privacy Notice
and you consent to the processing of your data as part of this application.
Location: Philippines
Are you interested in building an exciting IT career at Dev.Pro? Join our exclusive screening process to gain valuable career insights and access personalized feedback on your skill set.
As a company of professionals, Dev.Pro offers challenging and interesting projects with world-leading clients, a modern technology stack, and career opportunities for both technical and non-technical specialists.
🟩 What you’ll get by applying:
Personalized career growth plan tailored to your aspiration
Expert feedback to elevate your skills for lasting success
Priority consideration by Dev.Pro for suitable job openings within the company
Opportunity to work with top global corporations and participate in industry-shaping projects
Give us a chance to get to know you better so that when the right position becomes available, you’ll be the first one we reach out to!
✅ Is that you?
4+ years of PHP commercial development experience
Proficiency in database
A track record of success with developing modern APIs
Experience with clouds and deploying applications (AWS, GCP, Azure)
Upper-Intermediate English level
Effective communication and collaboration skills for proactive team and stakeholder interaction
Strong problem-solving and analytical abilities
Get started now:
1. Send us your CV in English.
2. Schedule a 15-30 minute call with Dev.Pro recruiters.
3. Participate in a 30-minute experience interview focused on testing your soft skills.
4. Get a 1-hour online evaluation of your technical skills by our technical experts.
In under 2 hours, you'll know where you stand in your career and be ready for action when Dev.Pro presents you with an exciting job offer!
🎾 About Dev.Pro
Dev.Pro is a US-based outsource company with an ambitious and creative mindset that has been delivering superior software products since 2011. Known for its strong human focus, Dev.Pro promotes a work environment that is fair, inclusive, open-minded, and friendly toward people of every race, religion, gender, cultural background, marital/parental status, etc. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey.
Interested? Find out more:
📋How we hire
💻 LinkedIn Page
📈 Our website
💻IG Page
By submitting application, I've read and agree to the Dev.Pro
Private Policy and Consent on Processing of Personal Data
. I agree to have my Personal Data being stored and processed by Dev.Pro.
Location: Philippines
Are you interested in building an exciting IT career at Dev.Pro? Join our exclusive screening process to gain valuable career insights and access personalized feedback on your skill set.
As a company of professionals, Dev.Pro offers challenging and interesting projects with world-leading clients, a modern technology stack, and career opportunities for both technical and non-technical specialists.
🟩 What you’ll get by applying:
Personalized career growth plan tailored to your aspirations
Expert feedback to elevate your skills for lasting success
Priority consideration by Dev.Pro for suitable job openings within the company
Opportunity to work with top global corporations and participate in industry-shaping projects
Give us a chance to get to know you better so that when the right position becomes available, you’ll be the first one we reach out to!
✅ Is that you?
4+ years of experience in test automation, including 1+ years of hands-on experience in C#
Proficiency in writing and maintaining automated UI tests using Playwright or Cypress
Practical experience testing REST APIs with Postman
Experience with performance and stress testing using K6 and JMeter
Experience automating test runs in CI/CD pipelines using Azure DevOps, Docker, and Kubernetes
Understanding of SDLC, STLC, OOP, QA methodologies, and testing best practices
Hands-on manual testing experience
Excellent teamwork and communication skills, including collaborating with international stakeholders
Proactive and self-managed mindset with the ability to take initiative and suggest improvements
Upper-Intermediate English level
Desirable:
Experience with end-to-end (E2E) testing
Familiarity with relational databases, specifically Oracle
Get started now:
1. Send us your CV in English.
2. Schedule a 15-30 minute call with Dev.Pro recruiters.
3. Participate in a 30-minute experience interview focused on testing your soft skills.
4. Get a 1-hour online evaluation of your technical skills by our technical experts.
In under 2 hours, you'll know where you stand in your career and be ready for action when Dev.Pro presents you with an exciting job offer!
🎾 About Dev.Pro
Dev.Pro is a US-based outsource company with an ambitious and creative mindset that has been delivering superior software products since 2011. Known for its strong human focus, Dev.Pro promotes a work environment that is fair, inclusive, open-minded, and friendly toward people of every race, religion, gender, cultural background, marital/parental status, etc. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey. Interested?
Interested? Find out more:
📋How we hire
💻 LinkedIn Page
📈 Our website
💻IG Page
By submitting application, I've read and agree to the Dev.Pro
Private Policy and Consent on Processing of Personal Data
. I agree to have my Personal Data being stored and processed by Dev.Pro.
Location: Dammam, Saudi Arabia
We are seeking an experienced
Senior Mechanical Engineer
to handle industrial mechanical projects across Saudi Arabia. The role will be responsible for the planning, coordination, execution, and technical supervision of mechanical projects within industrial plants.
Job Details
Position:
Senior Mechanical Engineer / Mechanical Engineer
Experience:
8–9 years
Office Location:
Dammam, Saudi Arabia
Site Location:
Various project sites across Saudi Arabia
Qualification:
Bachelor’s Degree in Mechanical Engineering
Key Responsibilities
Review project specifications, scope of work, PFDs, P&IDs, GA drawings, layouts, and fabrication drawings.
Prepare material take-offs, BOMs, purchase requisitions, and technical submittals.
Coordinate with clients, consultants, vendors, subcontractors, procurement teams, and multidisciplinary engineering teams.
Supervise site fabrication, equipment erection, and related civil-interface works.
Monitor project schedules, manpower, materials, work progress, and subcontractor performance.
Review vendor drawings, technical offers, equipment specifications, and fabrication documentation.
Ensure compliance with approved drawings, project specifications, applicable codes, and quality requirements.
Resolve site technical issues and manage design or field modifications through approved procedures.
Prepare method statements, inspection requests, progress reports, punch lists, as-built drawings, and O&M documentation.
Coordinate mechanical completion, pre-commissioning, commissioning, and final project handover.
Requirements
Bachelor’s Degree in Mechanical Engineering.
8+ years of experience
in mechanical design and project execution.
Strong experience in industrial mechanical projects and site execution.
Proficiency in:
AutoCAD
SolidWorks
Autodesk Inventor
Strong technical project documentation skills.
Location: Dammam, Saudi Arabia
The
Senior Executive Secretary
provides comprehensive executive, administrative, and office management support to the Director, ensuring the efficient and smooth operation of the Director’s office.
The role works closely with the Director and the Director’s direct reports to coordinate business activities, manage priorities, facilitate communication, and ensure timely follow-up on key deliverables and action items.
Work Location:
Dhahran, Saudi Arabia
Required Experience:
5–10 years
Preferred Qualification:
Associate Degree (Diploma) in Office Management, Business Administration, Secretary studies.
Relevant Work Experience:
Executive Secretary / Secretary / Executive Assistant / Administrative Support
Key Responsibilities
Provide comprehensive executive secretarial and administrative support to the Director.
Manage the Director’s complex calendar, appointments, meetings, and daily schedule, ensuring effective prioritization of commitments.
Coordinate domestic and international business travel, including flights, accommodation, transportation, visa applications, and detailed travel itineraries.
Prepare, review, process, and maintain business travel expenses and related administrative documentation.
Organize and coordinate meetings, including venue bookings, meeting logistics, agendas, materials, and catering arrangements.
Record meeting minutes and action items, monitor progress, and follow up with relevant stakeholders to ensure timely completion.
Coordinate closely with the Director’s direct reports and internal stakeholders to facilitate business activities and ensure effective follow-up.
Collate and consolidate weekly and monthly highlights, reports, presentations, and management information.
Knowledge, Skills & Competencies
Excellent organizational and time-management skills.
Strong written and verbal communication skills.
Exceptional attention to detail and accuracy.
Excellent calendar, meeting, and schedule management skills.
Strong coordination, planning, and follow-up capabilities.
Strong interpersonal and stakeholder-management skills.
High level of confidentiality, integrity, discretion, and professional judgment.
Education & Experience
Education
Associate Degree preferred in
Office Management, Business Administration, Secretarial Studies
, or a related discipline.
Experience
5–10 years
of relevant experience in executive secretarial, secretarial, executive assistant, or administrative support roles.
Previous experience supporting a
Director, senior executive, or equivalent leadership position
is preferred.
Demonstrated experience in calendar management, business travel coordination, meeting management, correspondence, report preparation, and handling confidential information.
Key Attributes
Professionalism and maturity
High level of integrity and confidentiality
Strong ownership and accountability
Proactive and anticipatory approach
Excellent organization and prioritization
Strong communication and interpersonal skills
Exceptional attention to detail
Flexibility and adaptability
Ability to build effective relationships with senior stakeholders
Location: Yanbu, Saudi Arabia; Jeddah, Saudi Arabia; Al Khobar, Saudi Arabia; Manila, Philippines; Lahore, Pakistan; Delhi, India
Eram Talent is seeking a highly skilled Instrument Foreman to join our dynamic team. As a prominent Talent Acquisition Consultancy, we focus on connecting top-tier professionals with leading organizations in the Oil & Energy sector. In this pivotal role, you will oversee and coordinate instrumentation activities on-site, ensuring that all work is executed according to project specifications and industry standards.
The Instrument Foreman will be responsible for managing a team of instrumentation technicians, providing guidance and support to ensure timely and efficient completion of assigned tasks. You will work closely with project managers and engineers to align activities with project timelines and safety protocols.
Responsibilities
Supervise and coordinate the installation, testing, and maintenance of instrumentation systems and equipment.
Lead and motivate a team of instrumentation technicians, ensuring clear communication and adherence to safety standards.
Plan and schedule instrumentation work according to project requirements and timelines.
Conduct regular inspections of ongoing work to ensure quality and compliance with specifications.
Provide technical support and training to team members on best practices and safety procedures.
Maintain accurate records of work performed and report progress to project management.
Requirements
High school diploma or equivalent; technical degree or certification in instrumentation or a related field is preferred.
Minimum of 5 years of experience in instrumentation with at least 3 years in a supervisory role.
Strong knowledge of instrumentation systems, including calibration, installation, and troubleshooting.
Proven leadership skills and the ability to manage a team effectively.
Excellent communication skills and the ability to work collaboratively in a team environment.
Familiarity with health and safety regulations relevant to instrumentation operations.
Ability to interpret technical drawings and schematics related to instrumentation.
Filed experience related water metering, water pipe fitting , electromagnet water flow meters , flow measurement maintenance , calibration of water meters etc.
Yanbu, Saudi Arabia; Jeddah, Saudi Arabia; Al Khobar, Saudi Arabia; Manila, Philippines; Lahore, Pakistan; Delhi, India
Location: Dubai, United Arab Emirates
We are seeking a skilled
Tax Manager (Real Estate)
to join our dynamic finance team. This role focuses on managing all tax matters related to our real estate development projects, ensuring compliance with local tax laws, and optimizing tax strategies to support our business objectives.
The successful candidate will have deep expertise in UAE corporate tax, VAT, and real estate-specific tax regulations. You will work closely with project teams, legal advisors, and external tax consultants to provide comprehensive tax guidance and manage tax risks across our real estate portfolio.
Key Responsibilities
Manage and oversee all tax compliance requirements related to real estate development and construction projects.
Prepare and review corporate tax returns, VAT filings, and related tax documentation.
Provide expert tax advice on real estate acquisitions, disposals, development costs, and investments.
Collaborate with legal and finance teams to structure transactions in a tax-efficient manner.
Monitor and interpret changes in UAE tax laws and real estate tax policies.
Coordinate with external auditors, tax authorities, and consultants during audits and assessments.
Identify and mitigate tax risks associated with real estate activities.
Develop tax planning strategies to optimize the company’s tax position.
Ensure proper documentation and internal controls related to taxation are maintained.
Requirements
Bachelor's degree in Accounting, Finance, or related field.
Professional tax qualification such as CA, ACCA, CPA, or CTA is preferred.
At least 5 years of tax experience, with significant focus on real estate development or construction industry.
Strong knowledge of UAE Corporate Tax, VAT, and real estate-specific tax regulations.
Experience managing tax compliance and reporting for complex real estate transactions.
Familiarity with tax planning, structuring, and risk mitigation in real estate sector.
Proven ability to liaise with tax authorities, auditors, and external consultants.
Excellent analytical, communication, and problem-solving skills.
Detail-oriented with strong organizational skills and ability to manage multiple projects simultaneously.
Proficiency in English; Arabic language skills are a plus.
Benefits
Competitive salary package.
Career growth opportunities.
Employment visa and medical insurance.
Exposure to major real estate development and investment projects.
Opportunity to work on UAE and international tax matters.
Professional and collaborative working environment.
Location: Dubai, United Arab Emirates
We are looking for an experienced
Tax Manager
with a strong background in
UAE real estate development
to manage the company’s tax function and ensure compliance with UAE and international tax requirements.
The ideal candidate will have strong hands-on experience in
UAE Corporate Tax and VAT
, along with good exposure to
International Tax, cross-border transactions, tax structuring, and tax planning
.
Key Responsibilities
Manage the company’s UAE tax compliance and reporting requirements.
Oversee
UAE Corporate Tax
calculations, filings, and compliance.
Manage VAT compliance, returns, assessments, and related matters.
Advise on tax implications of real estate acquisitions, developments, investments, disposals, and transactions.
Provide support on
international tax matters and cross-border transactions
.
Assist with tax planning and development of tax-efficient structures.
Monitor changes in UAE and international tax legislation and assess their impact on the business.
Coordinate with external tax consultants, auditors, legal advisors, and relevant authorities.
Manage tax audits, assessments, queries, and correspondence with tax authorities.
Identify tax risks and ensure appropriate controls and documentation are maintained.
Provide tax advice and reports to senior management.
Ensure compliance across multiple entities, projects, and investments.
Requirements
Minimum 5 years of tax experience in the UAE.
Mandatory experience in UAE real estate development, real estate investment, or a closely related real estate environment.
Strong practical knowledge of
UAE Corporate Tax and VAT
.
Good exposure to
International Tax and cross-border transactions
.
Experience with tax planning, structuring, and tax risk management.
Strong understanding of UAE tax regulations and compliance requirements.
Experience dealing with external tax advisors, auditors, and/or tax authorities.
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management skills.
CA, ACCA, CPA, CTA, or equivalent professional qualification is preferred.
Benefits
Competitive salary package.
Career growth opportunities.
Employment visa and medical insurance.
Exposure to major real estate development and investment projects.
Opportunity to work on UAE and international tax matters.
Professional and collaborative working environment.
Location: San Francisco; New York
Workplace: Hybrid
About Alchemy
Alchemy is the Web3 infrastructure and developer platform that powers millions of users and the world’s most innovative blockchain applications. From enabling $1+ trillion in financial transactions worldwide to scaling L2s and enabling DeFi, Alchemy provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences.
Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, Nike, and backed by a16z, Coatue, Silver Lake, Lightspeed, and Stanford University, Alchemy is building the foundational layer for a decentralized and AI-enabled Web3 ecosystem. For more information, visit alchemy.com http://alchemy.com.
About the role
Self-serve is how Alchemy grows. The dashboard and the developer experience around it are the primary revenue engine for our flagship products: developers discover us, sign up, get to their first call, scale their usage, and upgrade largely without ever talking to a person. That funnel is one of the most direct levers on company-level revenue we have, and this role owns it.
It's also changing fast. A growing share of developers now reach Alchemy through an AI coding agent rather than a browser tab, and we expect agent-mediated usage to become the dominant way our platform is consumed. Building for that shift, our MCP server, agent skills, and AI-native onboarding, sits squarely in this role.
You'll run the dashboard as a product, own the self-serve growth engine, and set the experimentation and measurement standard for growth across the company, partnering with Node APIs, Data APIs, Wallets, Transaction Engine, Growth Marketing, and Billing, and spending meaningful time with customers.
What you'll own
- The dashboard. Own signup, app creation, first key, first call, usage and CU visibility, upgrade paths, team management, and the observability developers need to debug their own traffic.
- Developer experience end to end. Docs, SDKs, quickstarts, error messages, sandbox and testnet flows, and the first hour of every integration. Reduce time to first successful call, then time to first paid workload.
- Own product-led growth end to end. Design the developer journey from docs, to first API call, to first paid workload, to scaled production spend. Instrument it, find the drop-offs, fix them.
- Agent experience (AX). Make Alchemy the default infrastructure an AI coding agent reaches for. Own how our MCP server, agent skills, and machine readable docs perform inside Claude Code, Cursor, and whatever comes next.
- Experimentation. Building the A/B and holdout tooling, running pricing, packaging, and onboarding tests, and creating a habit of shipping and learning weekly rather than quarterly.
- The truth. Get into the warehouse yourself. Build the funnel, find the cohort that doesn't behave like the average, and bring back the answer nobody wanted to hear.
What we're looking for
- 10+ years in product, with deep time on developer platforms, APIs, or infrastructure, and direct ownership of a dashboard or console that developers use daily.
- Proven product-led growth leadership: you've owned a self-serve funnel at scale and can show what you moved, by how much, and how you know it was you.
- Rigorous experimentation practice. You know the difference between a lift and a fluke, you size tests before you run them, and you've built the culture as much as the tooling.
- Genuinely analytical. Data Analysis is a normal Tuesday. You can build the model, audit the instrumentation, catch the bad join, and defend the number in front of the exec team.
- Truth seeking. You'd rather be corrected in week one than right in a deck in week twelve. You go looking for the disconfirming data.
- Cross functional gravity. You've driven outcomes across engineering, design, docs, marketing, sales, and finance without owning any of them.
- Customer facing by instinct. You run your own discovery calls, sit in support channels, and can walk a CTO through an integration and a pricing model in the same meeting.
- Technical enough to build with our own APIs, prototype with AI agents, and read the code when the answer isn't in the dashboard.
- Crypto and web3 experience is a plus.
- Benefits and Perks
🏥 Medical, Dental, & Vision
💪 Gym Reimbursement
🖥️ Home Office Build-out Budget
🥙 In-Office Group Meals
🚅 Commuter Benefits
🌴 Flexible Time Off
🧘♂️ Wellbeing & Mental Health Perks
🧠 Learning & Development Stipend
🌎 Company Sponsored Conferences & Events
💸 HSA and FSA Plans
🧬 Fertility Benefits
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Work with some of the most exciting artists in the industry on outstanding illustrations. Magic: the Gathering, the world’s first and best-in-class Trading Card Game, is hiring a new Commissioning
Art Director
to work on our exciting Universes Beyond product line!
Are you a curious, highly engaged, and experienced visual creative who is immersed in fantasy art and passionate about pop culture? Are you interested in working within an established brand/IP while constantly looking to grow the brand’s audience and visual expression? If so, please apply today!
What You'll Do:
Commission a high volume of artwork by: identifying freelance illustrators for each piece, providing continuous art direction on individual pieces, maintaining solid relationships with those partners, and providing regular updates to the card concent producer on art status.
Research and understand partner brand IP(s), translate reference into customized style guides, and successfully art direct to the specifications of external partners’ brands.
Review print-ready files to ensure final card quality.
What You’ll Bring:
2+ yrs commercial art experience.
Strong communication and organizational skills, attention to detail, and comfortable giving and receiving feedback
A portfolio demonstrating strong creative vision with a cinematic lens.
A passion for pop culture and a pulse on current entertainment industry trends
Understanding of Magic as both a game and a brand.
Deep knowledge of current fantasy illustration market/talent and modern print/press techniques and processes. Have an interest in discovering diverse, emerging artists
Adept in Adobe Photoshop, proficient MS Office (Word, Excel, Powerpoint, Outlook).
Additional Details:
Please note that this is a temporary assignment providing services to Wizards through an external staffing agency. If you are selected for this assignment, you will be employed by Workwell as a W2 employee and will not be an employee of Wizards.
Employment Type: Contingent Worker
Location: Hybrid
Duration: 12 months
Compensation Range, Currency USD:
Starting Pay Range: $60/hour
Pay Range End: $70/hour
In compliance with local law, we are disclosing the hourly pay range for this role.
Workwell offers US based Wizards temporary workers a comprehensive benefits package, including:
Medical
Dental
Vision
Health savings accounts
Employee assistance program
401(k) retirement plan
Paid Sick Leave (variable based on location)
Paid Time Off and Holiday Pay
Benefits listed below are for Full Time employees, the benefits listed above is for our contingent workers.
#Wizards
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$60
—
$70 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: San Francisco
Perplexity is seeking an Applied AI Architect to help our customers turn Perplexity Computer into working solutions that drive measurable impact. This role is ideal for technical, consultative professionals who have led complex software implementations and can move comfortably between customer discovery, solution design, hands-on delivery, and executive communication.
About the role
Perplexity Computer is a new class of AI system that navigates tools, interacts with applications, and completes multi-step workflows end to end. Our customers are using Computer to transform work that traditional software has not been able to address.
Applied AI Architects work directly with customers across presales, onboarding, adoption, and strategic engagements. You will uncover the real business problem, determine what Computer can credibly support, design and configure the workflow, and lead the engagement to a clear outcome.
This is a hands-on, customer-facing role at the intersection of solutions architecture, technical consulting, and program delivery. You will work closely with Sales and Customer Success while serving as a quality filter for requests that require Product or Engineering.
What you'll do
- Lead technical discovery. Work with customer business leaders, technical teams, account executives, and customer success managers to understand the users, current workflow, desired outcome, constraints, and decision-makers.
- Design credible solutions. Map how people, data, tools, approvals, permissions, and decisions interact, then determine how Computer can support the workflow.
- Support complex opportunities. Partner with account executives on technical deal strategy, demos, proofs of value, architecture and security coordination, and engagement scoping.
- Drive value-backed consumption. Identify high-value, repeatable workflows; define the expected business outcomes and usage patterns; and partner with Sales and Customer Success to move customers from technical validation to sustained production use and expansion.
- Build hands-on. Configure, prototype, test, and iterate on Computer skills and workflows, including connectors, permissions, and adjacent tooling.
- Accelerate onboarding and adoption. Provide second-level technical consultation to customer success managers and deliver bounded technical work when customer needs exceed standard Customer Success coverage.
- Run strategic engagements. Establish scope, customer commitments, milestones, success criteria, working cadence, and exit criteria, then lead the work through closure.
- Improve technical escalation. Validate product and engineering needs and produce decision-ready requests with clear evidence, constraints, impact, and acceptance criteria.
- Turn every engagement into leverage. Convert repeated customer needs into reusable workflows, implementation patterns, demos, guidance, and product feedback.
What we're looking for
The strongest Applied AI Architects combine technical depth, consultative problem solving, and disciplined engagement delivery. You should be comfortable working hands-on with the product, advising customer executives, and managing the details required to deliver a successful outcome.
Must-haves
- 5+ years in a customer-facing technical role such as solutions architecture, senior sales engineering, AI implementation, forward deployed work, technical consulting, or technical program leadership.
- Proven consultative discovery skills. You can turn an ambiguous request into a clear business problem, technical approach, and delivery plan.
- Hands-on technical fluency. You are comfortable with APIs, integrations, authentication, identity, permissions, connectors, data flows, and technical troubleshooting.
- Experience delivering complex implementations. You have managed scope, stakeholders, milestones, risk, expectations, and closure.
- Strong solution judgment. You can distinguish education, configuration, implementation, support, product, and engineering problems and recommend the right path.
- Commercial and consumption awareness. You can connect solution design and technical decisions to time to value, usage, credit consumption, customer economics, and expansion potential.
- Executive-credible communication. You can explain technical trade-offs to senior decision-makers while working effectively with practitioners and engineers.
- High agency in ambiguity. You can establish direction without waiting for perfect requirements, challenge weak assumptions, and make thoughtful decisions quickly.
- AI-native working style. You use frontier models and AI tools regularly and have developed strong intuition for what current systems can and cannot do reliably.
Nice-to-haves
- Experience deploying agents or multi-step LLM workflows in complex enterprise environments.
- Experience with Computer, MCP, enterprise identity, security, permissions, or workflow orchestration.
- Experience in regulated or workflow-intensive industries such as legal, financial services, healthcare, or technology.
- Prior forward deployed engineering, Applied AI, deployment strategist, solutions architecture, or technical consulting experience at an AI or enterprise software company.
- A track record of turning customer implementations into reusable technical assets or product improvements.
Location: New York, New York; San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
As a Forward Deployed Architect on Notion’s Services team, you will help customers turn AI ambition into operational reality and unlock the full potential of our platform. You will partner directly with customers to design, build, and launch AI-native workflows that drive adoption, usage, and measurable business outcomes.
This role sits at the center of Notion’s workflow-led GTM motion. You will partner directly with customers to understand their business goals, operating processes, technical environment, governance needs, and adoption barriers, then translate that context into scalable Notion architectures that drive measurable value.
You will be hands-on across discovery, solution design, workspace architecture, workflow build, AI implementation, launch planning, adoption and handoff. You will work deeply with customers to define what Notion should own, where it should integrate with existing systems, and how Notion can become a durable operating layer for their teams.
The best candidates combine strong consultative discovery, systems thinking, technical fluency, AI-native workflow design, implementation judgment and exceptional customer presence. You should be comfortable reasoning through technical tradeoffs, designing scalable solutions, and partnering closely with Forward Deployed Engineering when deeper engineering support is required.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Partner with customers on forward deployed engagements from discovery through launch, translating business goals and workflow requirements into scalable clear solution design and Notion solutions that drive durable adoption.
- Design scalable Notion architectures that translate customer workflows, permission and governance needs, integrations and AI use cases into optimal workspaces that are easy to adopt, manage and scale.
- Design and deploy AI-native workflows using Notion AI, custom agents, automations, Workers, Developer Platform capabilities and adjacent AI tools, partnering with Forward Deployed Engineering when advanced technical depth is needed for migrations, API constraints, security architecture or frontier implementation.
- Help customers navigate change by designing adoption plans, enablement materials and launch approaches that drive sustained usage and measurable business value.
- Identify repeatable patterns across customer engagements and convert them into packaged solutions, templates, reference architectures, run books, enablement assets and product feedback.
- Serve as a trusted advisor to customers, simplifying complex technical requirements, making practical tradeoff recommendations and helping stakeholders align around a clear implementation path.
- Partner cross-functionally with GTM, Product, Engineering, PMM, Services leadership and the partner ecosystem to scale what works beyond individual customer engagements.
- Create clear implementation plans, handoff materials and success measures that align customers and internal teams on the path to value.
SKILLS YOU'LL NEED TO BRING:
- 5+ years of experience in tech services/consulting, solutions architecture, implementation, customer engineering, or a similar customer-facing role.
- Proven ability to translate ambiguous customer goals into clear workflows, implementation plans, solution architectures, and measurable success criteria.
- Strong consultative discovery skills, including the ability to map current-state workflows, identify customer pain, understand operating models, surface technical constraints, and define practical future-state solutions.
- Hands-on AI builder mindset, with experience using AI tools to design, prototype, automate, or improve real business workflows.
- Technical fluency with APIs, integrations, data models, automation, enterprise systems, developer workflows and implementation tradeoffs. You do not need to write production code but you should be able to reason through technical constraints and troubleshoot effectively.
- Strong experience delivering implementations that drive adoption, change management and long-term customer value.
- Strong project and engagement management skills, including ownership of scope, timeline, deliverables, stakeholder alignment, risks, decisions, dependencies and launch readiness.
- Exceptional written and verbal communication, with the ability to simplify complex technical concepts for business, technical, and executive audiences.
- Strong executive presence and customer judgment, with the ability to build trust, frame tradeoffs clearly, and move ambiguous decisions forward.
- Bias toward action, high learning velocity, and comfort building in fast-changing AI-native product environments.
NICE TO HAVES:
- Experience designing or deploying Agents, automations or AI-powered workflows with Customers.
- Experience with Notion, APIs, MCPs, Workers, coding agents or developer platform workflows.
- Experience developing discovery methodologies, reusable delivery assets, internal tooling, packaged services or reference architectures from the ground up.
- Experience partnering with Product and Engineering teams to turn field learnings into roadmap signal, reusable architecture patterns or scalable product improvements.
- Previous experience in a fast-paced, high-growth technology environment.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $165,000 - $205,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Mississauga
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.
This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
This is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
To succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
What your day-to-day will look like:
-Lead and guide the design and implementation of scalable distributed systems based on Java microservices
-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
What qualifications we’re looking for:
-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)
-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)
-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.
#LI-AJ1
#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Manager, Fraud Operations, Investigations & Grey Markets
San Diego, CA or San Mateo, CA
Role Overview
As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls.
This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity.
What You’ll Be Doing
Lead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
Oversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats.
Own chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes.
Drive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions.
Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls.
Translate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience.
Establish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact.
Provide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives.
Lead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale.
What We’re Looking For
12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
5+ years of people leadership experience.
Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
Demonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams.
Strong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes.
Exceptional communication and executive presentation skills.
Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
Preferred Skills
Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
Experience leading global teams and driving operational transformation through automation and technology.
Japanese language skills
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$165,400
—
$248,000 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
Familiarity with managing POCs, RFPs, and addressing complex security questions.
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
Willing and able to travel occasionally
*Proof of eligibility to work in the United States is required.
The OTE salary range for candidates within the Greater Chicago Area is $208,170-$248,650 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
УдалённоseniorBucharest, Romania; Sofia, Bulgaria; Plovdiv, Bulgaria; Cluj-Napoca, Romania; Zagreb, Croatia
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