Location: United States, Aliso Viejo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Technical Operations Support (TOS) Analyst
HYBRID: Aliso Viejo, CA
Contract, 12 months
As part of Sony Interactive Entertainment, GDFT is helping lead the cloud gaming revolution, delivering console-quality gaming experiences across televisions, consoles, mobile devices, and beyond.
The Technical Operations Support (TOS) team is a critical component of the operational foundation that enables GDFT to support a global cloud gaming platform at scale. The team provides frontline operational support for infrastructure, services, and internal processes that help ensure reliable delivery of world-class streaming experiences to players around the world.
As a Technical Operations Support Analyst, you will serve as a key operational partner responsible for handling support requests, maintaining operational processes, documenting procedures, and helping improve the efficiency of day-to-day operations. You will work closely with technical operations, engineering, and global support teams while developing foundational skills in cloud and datacenter infrastructure, operational support, troubleshooting, and process improvement.
Key Responsibilities:
Operational Support
Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures (SOPs).
Perform routine operational tasks and maintenance activities while meeting service level agreement (SLA) commitments.
Escalate issues appropriately when incidents or requests fall outside established support procedures.
Support day-to-day operational activities required to maintain platform stability and service availability.
Monitor operational queues and ensure timely resolution of assigned work.
Documentation & Process Management
Create, update, and maintain SOPs, knowledge base articles, and operational documentation.
Ensure documentation follows team standards and remains accurate and up to date.
Contribute to process standardization efforts that improve consistency across operational activities.
Continuous Improvement
Identify recurring issues, repetitive tasks, and operational inefficiencies.
Provide feedback and recommendations for automation opportunities.
Partner with technical teams to improve workflows, tooling, and operational processes.
Contribute ideas that help reduce manual effort and improve team productivity.
Collaboration
Work closely with team leads, engineers, and global operational teams to support business objectives.
Participate in operational reviews, process improvement initiatives, and cross-functional projects.
Communicate clearly regarding ticket status, operational risks, and support activities.
Required Technical Experience (MUST)
1–3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.
Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies.
Experience working with ticketing systems, service request management, or operational support processes.
Ability to follow documented procedures while maintaining attention to detail and accuracy.
Communication & Collaboration (MUST)
Strong written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to collaborate effectively within a team environment.
Demonstrated commitment to learning and professional growth.
Work Style (MUST)
Strong sense of ownership and accountability for assigned work.
Ability to manage multiple priorities in a structured environment.
Willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.
Preferred Qualifications (WANT)
Experience with Linux operating systems and command-line tools.
Experience troubleshooting hardware, software, or infrastructure-related issues.
Familiarity with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms.
Exposure to cloud computing platforms such as AWS or Google Cloud.
Experience supporting operational environments that require adherence to SLAs.
Basic scripting experience using PowerShell, Bash, Python, or similar technologies.
Coursework, certifications, or training in Information Technology, Computer Science, Networking, or related disciplines.
Familiarity with monitoring, alerting, or observability tools.
Experience participating in process improvement or operational efficiency initiatives.
Candidate Profile - we
are looking for someone who:
Takes ownership of problems and follows through to resolution.
Demonstrates curiosity and a desire to continuously learn new technologies and operational practices.
Approaches work with discipline, consistency, and attention to detail.
Communicates clearly and professionally with teammates and stakeholders.
Enjoys identifying opportunities to improve processes and reduce repetitive work.
Works effectively in a fast-paced operational environment.
Maintains a positive, team-oriented attitude while handling competing priorities.
Success in This Role
Consistently meet operational support and SLA expectations.
Maintain accurate and high-quality operational documentation.
Develop strong troubleshooting and operational support skills.
Identify opportunities to improve operational efficiency.
Build foundational knowledge of infrastructure, cloud operations, and large-scale service environments.
Become trusted operational partners to engineering and support teams.
Why Join Us
This role provides a unique opportunity to gain hands-on experience supporting a global cloud gaming platform while developing technical and operational skills that can serve as a foundation for future growth in Technical Operations, Cloud Operations, Infrastructure Engineering, or Site Reliability Engineering.
You will work alongside experienced professionals, contribute to critical operational processes, and help support the technology that powers gaming experiences for players around the world.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Hybrid - San Francisco, New York City, Austin
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We're hiring a Head of Professional Services to build and lead Vercel's global professional services organization, composed of our Technical Account Management (TAM) and Forward Deployed Engineering (FDE) functions. These functions embed directly with our most strategic customers to design, build, and ship production applications on Vercel using Vercel's core platform, Next.js and our agent stack, taking projects from first prototype through production rollout. You will define how this function operates: the engagement model, the delivery methodology, the commercial structure, and the team itself.
You will report directly to our Global Head of Field Engineering, and partner closely with GTM and Product Leadership to run a business function that turns our largest customers' complex implementations into production deployments, drives adoption and expansion, and feeds what you learn in the field back into our product roadmap.
This is a hybrid position based in San Francisco, Austin or New York, with 3 days per week (Monday, Tuesday, Friday) required in office.
What you'll do
Define the engagement model: how engagements are scoped, staffed, sequenced, and measured, and which accounts qualify for embedded support.
Own delivery excellence for strategic customer engagements, from discovery and technical scoping through production deployment and stabilization.
Establish the commercial model for professional services, including packaging, pricing, capacity planning, and resource allocation across competing customer priorities.
Stay hands-on where it matters: architecture reviews, system design, and unblocking critical engagements alongside your team.
Codify field learnings into repeatable playbooks, reference architectures, and delivery patterns that scale beyond individual engagements
What you need
10+ years in software engineering, forward deployed engineering, or technical consulting roles, with at least 5 years leading customer-facing engineering or delivery teams in a high-growth environment.
Experience building a team, function, or service line from zero, including hiring, methodology, and operating model.
Strong background in modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure) with the ability to review code and whiteboard architectures credibly.
Experience building or deploying LLM-powered applications and an understanding of how model behavior shapes product decisions.
Commercial acumen: you have scoped, priced, and delivered technical engagements for enterprise customers and understand utilization, margin, and capacity tradeoffs
Bonus if you
Have built with Vercel, Next.js, AI SDK, or v0.
Have led forward deployed or embedded engineering teams at an AI-native or developer platform company.
Have owned a professional services P&L or defined services pricing and packaging from scratch.
Are comfortable representing the function externally at conferences, customer executive briefings, or large-scale events.
Benefits & Compensation:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $300,000 - $370,000 plus annual bonus. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Almaty, Kazakhstan
Workplace: OnSite
WHY WORK AT HIGGSFIELD AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
ABOUT THE ROLE
We’re looking for an IT Security Engineer to own and strengthen the security of our corporate technology environment. This is a hands-on role spanning identity and access management, endpoint security, SaaS security, Zero Trust, security automation, and incident response.
You’ll work closely with Security, IT, Engineering, and business teams to build secure, scalable systems and automate the controls that protect our people, devices, applications, and data.
WHAT YOU’LL DO
IDENTITY & ACCESS MANAGEMENT
- Own and strengthen identity and access controls across our corporate environment, with a focus on Microsoft Entra ID.
- Implement and maintain SSO/SAML, SCIM provisioning, MFA, Conditional Access, and RBAC.
- Build and improve automated joiner, mover, and leaver (JML) workflows.
- Regularly review permissions, privileged access, and authentication policies to reduce unnecessary access and security risk.
- Help establish identity as the foundation of our Zero Trust security model.
ENDPOINT SECURITY
- Manage and improve endpoint security through Microsoft Intune/MDM, device compliance policies, and endpoint protection tooling.
- Deploy and maintain EDR capabilities across the corporate fleet.
- Establish and enforce security baselines for employee devices.
- Investigate endpoint security events and remediate compromised or non-compliant devices.
SAAS & CORPORATE APPLICATION SECURITY
- Assess and improve the security posture of corporate SaaS applications.
- Partner with application owners to implement appropriate authentication, authorization, provisioning, and data-access controls.
- Identify shadow IT, excessive permissions, insecure configurations, and other SaaS-related risks.
- Help establish scalable security standards for onboarding and managing new corporate applications.
ZERO TRUST & CORPORATE ACCESS
- Design and implement Zero Trust principles across identity, endpoints, applications, and corporate access.
- Strengthen controls around privileged access, remote access, and access to sensitive systems.
- Apply practical security controls that balance strong protection with employee productivity.
SECURITY AUTOMATION
- Automate repetitive security and IT workflows using scripts, APIs, and integrations.
- Build tooling to automate access reviews, provisioning, compliance checks, alert enrichment, remediation, and other security processes.
- Use scripting languages such as Python or JavaScript to improve security operations and reduce manual work.
- Look for opportunities to turn manual security processes into scalable, reliable systems.
DETECTION & INCIDENT RESPONSE
- Monitor and investigate security alerts across identity, endpoint, and corporate systems.
- Perform initial investigation and triage of suspicious activity and potential security incidents.
- Support incident containment, remediation, and post-incident improvements.
- Build lightweight detections and alerts for meaningful risks within the corporate environment.
WHAT WE’RE LOOKING FOR
- Strong hands-on experience with identity and access management, ideally within Microsoft Entra ID.
- Experience implementing or managing SSO/SAML, SCIM, MFA, Conditional Access, RBAC, and JML workflows.
- Experience with MDM and endpoint security, ideally Microsoft Intune and modern EDR tooling.
- Understanding of SaaS and corporate application security.
- Experience implementing or operating within a Zero Trust security model.
- Ability to automate workflows using scripts and APIs, with experience in a language such as Python or JavaScript.
- Working knowledge of security detection, investigation, and incident response.
- Strong security judgment — you can distinguish theoretical risk from meaningful business risk and prioritize accordingly.
- Comfortable operating independently in a fast-moving startup environment where priorities can change quickly.
- Builder mindset: you look for ways to automate, simplify, and improve systems rather than relying on manual processes.
NICE TO HAVE
- Experience with reverse engineering, CTFs, security competitions, or similar hands-on security challenges.
- Strong understanding of networking fundamentals, including VPNs, network segmentation, authentication protocols, and common lateral-movement techniques.
- Experience securing rapidly scaling or highly technical organizations.
- Experience working closely with engineering or product security teams.
- Familiarity with cloud security concepts and modern security monitoring tools.
WHAT WE OFFER:
- Competitive base salary in USD
- Equity: participation in the company’s stock option program, giving you the opportunity to share in the company’s long-term growth.
- On-site role in our Almaty office (we will relocate you from anywhere).
Location: Hybrid - San Francisco, New York City, Austin
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We are looking for a Head of Solutions Architecture to join our global Field Engineering team. You will build and lead the technical sales organization behind our relationships with the new and leading startups shaping how web and AI products get built. These teams ship using Vercel's core platform, Next.js, and our AI stack, and the technical decisions made in their first architecture review often determine how far they scale with us.
You will own a global team of Solutions Architects within our Startups sales organization. You will set the bar for technical excellence across the deal cycle, coach your team through strategic accounts and critical deals, and step in yourself when it matters most: architecture reviews, migration plans, and high-stakes presentations. Beyond running the team, you will shape how Vercel wins in this segment. You will turn patterns from the field into repeatable plays and carry what startups tell you back to our engineering org so it shows up in the product.
You will report directly to our Global Head of Field Engineering and partner closely with Sales and Field Engineering leadership to win new business and expand existing accounts. You will also own org planning, staffing, budgeting, and recruiting as you build the team this segment needs.
This is a hybrid position based in San Francisco, Austin, or New York, with 3 days per week in office.
What you'll do
Lead, develop, and manage Vercel's global Startups SA team, ensuring technical excellence across the pre-sales cycle.
Provide hands-on support for key accounts as needed (presentations, architecture reviews, migration plans).
Oversee and coach SA engagement on strategic accounts and critical deals, developing repeatable plays from trends you are seeing across your team.
Track and report SA performance to Sales and Field Engineering leadership quarterly.
Own org planning, staffing, budgeting, and recruiting.
What you need
10+ years of experience in Solutions Architecture, Sales Engineering, or similar technical pre-sales roles, with at least 5 years in a formal leadership position.
Strong background in modern web technologies (JavaScript, React, Next.js, Node.js, APIs, cloud infrastructure).
Proven ability to lead, coach, and scale technical teams in a high-growth environment.
Demonstrated success working with startups as customers across diverse industries.
Strong understanding of modern software development workflows (CI/CD, DevOps, frontend frameworks).
Experience collaborating with Sales, Product, and Engineering teams to drive customer success.
Bonus if you
Have experience working with Vercel, Next.js, or similar frontend frameworks.
Have led SA teams at a high-growth developer tool or cloud infrastructure company.
Bring expertise in developer tooling, edge computing, or performance optimization.
Are comfortable presenting at conferences, webinars, or large-scale customer events.
Benefits & Compensation:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA OTE pay range for this position is $382,000 - $485,000 OTE. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Minneapolis, Minnesota
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Remote, US
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Staff Forward Deployed Engineer, Agentic SDLC
An overview of this role
GitLab’s Forward Deployed Engineering team is a field-situated product engineering function focused on strategic customer outcomes, artificial intelligence (AI) adoption, and direct contributions to GitLab’s product. This isn't a traditional field engineering, solutions architecture, or professional services role. As a Staff Forward Deployed Engineer, you'll work closely with customers while maintaining the technical standards and contribution discipline of a Staff-level product engineer.
You'll work where strategic customer urgency, complex technical ambiguity, and GitLab product execution intersect. You'll partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture (SA), Customer Success Architecture (CSA), Customer Success Management (CSM), and Professional Services. You'll diagnose and resolve high-impact adoption blockers, contribute production-quality fixes and features, and turn what you learn into repeatable patterns for GitLab and its customers.
Why this role exists
Strategic customers sometimes encounter challenges that are too broad, deep, urgent, or cross-functional for any single team to own from start to finish. These challenges may involve product gaps, performance degradation, scale bottlenecks, AI governance, adoption blockers, architectural constraints, Git usage patterns, continuous integration and continuous delivery (CI/CD) complexity, application programming interface (API) automation, security requirements, or operational instability.
Forward Deployed Engineering provides technical stewardship in these moments. The team doesn't simply observe, report, or escalate. You'll engage directly, diagnose the underlying technical problem, collaborate with the right teams, contribute code or technical solutions where appropriate, and transition the outcome into normal ownership once the customer is stable and the learning can be reused.
What you’ll do
Product contribution
Contribute production-quality code to GitLab’s product and adjacent systems.
Develop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work.
Work within GitLab’s product and engineering processes, including issue discovery, merge request creation, testing, review, documentation, and maintainability.
Partner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations.
Turn blockers discovered in the field into durable product improvements, reference architectures, documentation, and repeatable implementation patterns.
Strategic technical stewardship
Engage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk.
Diagnose complex problems across GitLab product behavior, customer architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments.
Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff.
Provide recommendations grounded in data, traces, and systems analysis to improve GitLab usage, workflows, automation, and architecture.
Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering.
AI adoption and agentic software development lifecycle
Drive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers.
Identify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations.
Develop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery.
Partner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements.
Thought leadership
Create technical narratives grounded in customer experience and product reality that can help shape the industry’s approach.
Contribute to Well-Architected Frameworks, whitepapers, webinars, reference architectures, technical strategy memos, and adoption frameworks.
Guide ideas through discovery, formulation, validation, amplification, and adoption across GitLab.
Partner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability.
What you’ll bring
Staff-level experience building, operating, or improving complex production software systems.
Experience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security.
Strong Ruby on Rails or Go experience and the ability to contribute directly to GitLab’s product and adjacent systems.
Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or AI adoption in enterprise environments.
Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns.
Deep knowledge of modern DevSecOps workflows, including Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery.
Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.
The ability to coordinate across product, engineering, field, and customer teams without formal authority.
Strong written communication and sound judgment, including the ability to create technical narratives and distinguish reusable product work from customer-specific customization.
Strongly preferred qualifications
Direct experience with GitLab as a platform, including GitLab.com, GitLab Dedicated, or GitLab Self-Managed.
Production experience with Ruby on Rails, Go, PostgreSQL, Redis, Sidekiq, Vue, TypeScript, Kubernetes, Docker, Linux, or observability tools.
Deep familiarity with Git internals, repository performance, large-scale Git usage patterns, or GitLab Runner behavior.
Experience creating technical thought-leadership materials, such as whitepapers, technical talks, architecture frameworks, requests for comments, public technical writing, or internal strategy documents.
A background in performance engineering, site reliability engineering, platform engineering, infrastructure engineering, or distributed systems.
Experience working in open source or highly asynchronous engineering environments.
Technologies and domains
Directly relevant technologies and domains include:
Go, Rust or Python
AI Engineering and Agentic SDLC
PostgreSQL
Redis and Sidekiq
Git internals
GitLab CI/CD and Runner architecture
Kubernetes and containers
Terraform
Linux, networking, observability, and performance analysis
Vue and TypeScript
APIs and automation
DevSecOps governance, security, and compliance
Ruby on Rails
What this role is not
This role isn't:
A generic field engineering role.
A proof-of-concept factory.
A replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering.
A customer-specific customization function.
Unbilled Professional Services.
A requirements-gathering role that only escalates to Product.
An AI evangelism role disconnected from product execution.
Success measures
Success in this role may include:
Stabilizing strategic customer adoption or retention risks.
Fixing product bugs or contributing features.
Removing AI adoption blockers for strategic accounts.
Creating reusable implementation patterns and transitioning them to long-term owners.
Producing or enabling Well-Architected Frameworks, whitepapers, webinars, or technical narratives.
Resolving cross-functional customer challenges without creating permanent dependency on Forward Deployed Engineering.
Equipping Product, Engineering, Support, CSA, CSM, Professional Services, and SA teams with better guidance based on learning from the field.
Increasing adoption and effective use of GitLab capabilities, especially GitLab Duo and GitLab Duo Agent Platform, in targeted accounts.
About the team
The Forward Deployed Engineering team connects strategic customer needs with GitLab product execution. The team works directly with customers and across GitLab to resolve complex adoption challenges, contribute durable product improvements, and create reusable technical guidance. Its goal is to stabilize urgent situations, improve the product, and transition ongoing ownership to the appropriate team rather than create a permanent dependency.
Ideal candidate profile
You're a Staff-level product or platform engineer who can operate in the field without becoming field-only. You're comfortable reading traces, writing production code, debugging architecture, discussing AI governance, leading a customer technical session, opening a merge request, outlining a whitepaper, and coordinating across teams to achieve a strategic customer outcome.
You're not simply a strong communicator with technical awareness. You're a credible engineer with the judgment, presence, and narrative ability to turn customer reality into product contributions, adoption guidance, and company-level thought leadership.
We welcome candidates with different backgrounds and levels of experience. Many successful candidates don't meet every qualification. If you're excited about this role, we encourage you to apply and let our recruiting team assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$220,000
—
$270,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
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GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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Please review our
Recruitment Privacy Policy.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Fort Wayne, Indiana Area
Workplace: onsite
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: United States, Los Angeles, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Data Scientist, Product Usage & Value Lens (SBG / PBG Finance Partnership)
At PlayStation, Data Science plays a critical role in shaping how we invest in, retain, and delight our global player base. Our Player Value Science team turns understanding of value mechanics into incrementality: we explain what drives value, where it is created or missed, and what to change, so growth can be created and protected.
As a Senior Data Scientist, you will drive the development of advanced modelling and analytical approaches that influence high-stakes commercial and portfolio decisions at scale. Working closely with stakeholders across Finance, Strategy and Platform, you will work on complex and often ambiguous problems with a high degree of autonomy to shape how data informs strategy and investment decisions through a deeper understanding of player behaviour, product usage, and long-term value.
This role combines deep technical expertise with strong commercial judgement. You will own the problem definition and approach, and success will be measured not only by the quality of your work, but by the adoption and impact on business outcomes.
What You'll Do
Design and deliver advanced modelling approaches that quantify player value, incremental impact, and long-term platform value, applying techniques such as causal inference, forecasting, optimization and machine learning where appropriate.
Measure the incremental effect of launches, investments, and external market events, isolating true impact from what would have happened anyway, and translating that into an actionable understanding of where value is created.
Build optimization and scenario models that inform long-range planning and investment decisions under real-world constraints.
Own ambiguous problem spaces, and break down complex business challenges into tractable, measurable solutions.
Partner closely with cross-functional teams across Finance, Strategy and Platform to ensure value-driving products are robust, trusted and adopted, helping stakeholders understand how to recognise and attribute impact.
Evaluate and select modelling approaches based on problem context, balancing rigour, performance, scalability, interpretability, and business impact.
Mentor other data scientists and contribute to best practices across the team.
Communicate complex modelling approaches, assumptions and outcomes clearly to technical and non-technical audiences, including Finance leadership.
What We're Looking For
You combine technical depth with a proactive, solution-oriented mindset, and the ability to influence strategy and inspire others. You thrive on ambiguous, high-value problems, using data to deepen PlayStation's understanding of its players and its portfolio, and inform decisions and strategies that drive sustainable growth.
Proven industry experience delivering impactful, decision-grade analytical and modelling solutions in areas such as customer value, incrementality, forecasting, or investment decisioning.
Experience with optimization or operations research approaches (for example resource allocation, scheduling, or constrained planning problems), or a strong quantitative foundation to pick these up quickly.
Strong grounding in causal inference and impact measurement, with the judgement to critically assess assumptions, recognise when correlation is not enough and select approaches that are proportionate to the problem being solved.
Experience owning projects end-to-end, from problem definition and selecting methods through to delivery and business adoption.
Ability to work with large, complex datasets and translate them into scalable, trustworthy solutions.
Exceptional stakeholder management and communication skills, with a track record of influencing commercial or finance partners and communicating results persuasively to both technical and non-technical audiences.
Proficiency in Python and SQL, and comfort across the modern analytical and ML tooling ecosystem; experience with PySpark or equivalent distributed data processing tools.
A strong quantitative background, typically a Master's or PhD in operations research, machine learning, statistics, economics, or a related field.
Nice to Have
Background in gaming, e-commerce, or subscription-based businesses.
Experience partnering with Finance or commercial functions on portfolio, investment, or impact-attribution problems.
Industry experience with experimentation frameworks and causal inference.
Expertise in modern machine learning approaches, including applying techniques such as transformers, embeddings, or sequence-based models to real-world behavioural data.
Experience working in agile, fast-paced environments
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$167,200
—
$250,800 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: St. Louis, Missouri
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Des Moines, Iowa Area
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Omaha, Nebraska
Workplace: onsite
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. We build products that help people better understand their bodies, improve performance, recover smarter, and build healthier habits through continuous health monitoring and actionable insights. Our products sit at the intersection of hardware, software, data science, sport, health, fashion, and culture.
The Creative org defines how WHOOP is felt in the world. We are responsible for the physical manifestations of the brand, from hardware, bands, and accessories to collaborations, retail environments, pop-ups, and in-store moments. We operate with high taste, deep craft, and exacting standards. This is a design team built on trust, candor, and a shared obsession with quality. We are empowered to initiate, to challenge, and to lead. Our mandate is simple and uncompromising: to deliver best-in-class design across every physical touchpoint and to make WHOOP unmistakable through clarity, restraint, and excellence.
We are looking for a Senior Industrial Design, Lead to help define the future of WHOOP hardware and wearable experiences. This role is for a designer who can move fluidly between vision and execution, shaping product strategy while obsessing over the details of form, fit, material, finish, comfort, manufacturing, and long-term user behavior.
As Senior Industrial Design, Lead, you will own and drive industrial design across next-generation WHOOP products, accessories, and wearable systems. You will lead concept development, translate insights into compelling physical experiences, and partner deeply with Product, Engineering, Research, CMF, Apparel, Manufacturing, Brand, and Marketing teams to bring world-class products to market.
This person will help define how WHOOP shows up on the body, in sport, in daily life, and in culture. The ideal candidate has deep experience designing wearable products or technically complex consumer hardware, a refined aesthetic point of view, strong ergonomic intuition, and the ability to lead cross-functional teams from early exploration through mass production.
RESPONSIBILITIES:
- Lead industrial design for future WHOOP hardware, bands, accessories, and wearable ecosystems from concept through production.
- Translate user, athlete, member, and market insights into design strategies, product architectures, and differentiated physical experiences.
- Create compelling design concepts through sketching, 3D modeling, prototyping, visualization, and storytelling.
- Drive ergonomic studies, wearability testing, fit analysis, and human factors exploration to ensure products perform across body types, activities, environments, and use cases.
- Partner closely with Mechanical Engineering, Electrical Engineering, Sensors, Apparel, Product, and Manufacturing to balance design intent, technical feasibility, performance, comfort, durability, and cost.
- Lead CMF direction in collaboration with CMF and Brand partners, ensuring every material, finish, texture, and color decision reinforces the WHOOP design language.
- Build and evolve design systems for WHOOP hardware, accessories, and on-body experiences, creating consistency while enabling future innovation.
- Prototype rapidly across fidelity levels, from rough physical mockups to refined appearance models and functional wear-test samples.
- Guide design decisions through clear rationale, strong visual communication, and a deep understanding of member needs.
- Mentor industrial designers and contribute to a high-performance creative culture rooted in craft, rigor, curiosity, and accountability.
- Present design work to senior leadership, clearly articulating the strategic, experiential, technical, and business rationale behind key decisions.
- Partner with external vendors, model shops, factories, and development partners to preserve design intent through tooling, validation, and production.
- Stay ahead of trends in wearables, health technology, performance apparel, fashion, materials, manufacturing, and culture.
QUALIFICATIONS:
- 8+ years of industrial design experience, with significant experience in consumer electronics, wearables, health technology, performance products, footwear, apparel, or technically complex consumer goods.
- A portfolio that demonstrates exceptional taste, concept development, design process, problem solving, prototyping, and production execution.
- Proven experience bringing products from early concept through manufacturing and launch.
- Deep understanding of ergonomics, body-worn products, soft goods, hard goods, materials, CMF, manufacturing processes, and design for scale.
- Strong 2D and 3D design skills, including sketching, CAD, rendering, visualization, and physical prototyping.
- Ability to lead ambiguous, future-facing design programs while also managing the details required to ship excellent products.
- Experience collaborating with engineering and manufacturing teams on technically constrained products.
- Strong storytelling and presentation skills, with the ability to influence executive stakeholders and cross-functional partners.
- A refined aesthetic point of view and a high bar for proportion, detail, materiality, usability, and emotional resonance.
- A collaborative, low-ego leadership style with the ability to mentor designers and elevate the work of a broader team.
- Passion for health, fitness, sport, human performance, design innovation, and the future of wearable technology.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.
Location: Spain; Serbia; Poland; Ukraine; Portugal; North Macedonia; Bosnia and Herzegovina; Romania
Workplace: remote
About Provectus
Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide.
Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture.
Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements.
Where this role sits
You will work in a small, senior pod alongside an FDE and an FDX,
Forward Deployed Executives (FDX)
own the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs.
Forward Deployed Engineers (FDE)
embed with a client, map the client workflow, identify the business problem underneath it, design and build a working AI solution, present to the client, and transfer the knowledge to the client's team. Owns technical direction of the whole solution.
Senior AI Engineer.
When an FDE comes back from the client with the business problem, you will help turn that into an agentic system that runs in production and will be responsible for evaluation, observability, and guardrails. You'll have real ownership of components and of the technical decisions inside them.
Requirements:
Mindset
Proactive and self-directed;
you push for clarity rather than waiting for a ticket
Excellent communication and problem-solving skills
Comfort with ambiguity and ownership.
B2+ English, comfortable collaborating across distributed, multicultural teams.
Technical depth
5+ years in software or ML engineering, with production systems you were accountable for
.
Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes.
Shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks.
Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure
Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks.
Experience building and optimizing RAG systems in production.
Strong engineering fundamentals. Full-stack mindset, comfortable across AI, backend development, and cloud infrastructure. Python and/or TypeScript proficiency; depth matters more than stack.
Dropped into an unfamiliar codebase, you're productive.
Hands-on AWS in production: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus.
Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines.
You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release.
Model and agent monitoring, drift detection.
Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs.
Hands-on production experience with the Claude ecosystem — Claude Code, CLAUDE.md, hooks, skills files. Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus.
MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus.
Responsibilities:
Work in a pair with an FDE and an FDX.
Build and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions).
Build and optimize RAG systems for production use cases
Build the evaluation harness before you build the feature.
Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer.
Integrate AI components into backend services and RESTful APIs
Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD. Implement LLMOps and AgentOps practices: agent tracing, prompt and version management, cost and latency monitoring, regression testing, drift detection
Start from the blueprint, contribute to enablement and handover: clear documentation, runbooks, and pairing with the client engineers who will inherit the system. Feed reusable components and lessons back into the Provectus Blueprints
Participate in technical discussions and architectural decisions
Conduct model evaluation, improve failure modes you find, optimize model performance, efficiency, and reliability
Mentor junior and mid-level AI engineers, conduct code reviews and share knowledge across the team through documentation, presentations, and workshops.
Nice to Have:
Experience in one of the industries: financial services, insurance, healthcare.
Consulting, professional services, or other embedded customer-facing delivery.
AWS and Claude Code Certifications
A2A: you can explain agent-to-agent interoperability
CI/CD pipeline experience (GitHub Actions, GitLab CI)
Practical experience with one or more use cases from the following: NLP, LLMs, and Recommendation engines.
Experience in an additional language (Go, TypeScript, or Rust).
Experience with Apache Spark, Apache Airflow, Kafkа
What We Offer:
The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment
A forward-deployed model working in small, senior teams alongside FDE and FDX
A growing AI delivery practice where you help build the tooling and frameworks, not just use them
Remote-friendly culture
Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance
Career growth; we actively develop our engineers
Access to the latest AI tools and premium subscriptions
Long-term B2B collaboration
Private medical insurance or a budget for your medical needs
Paid sick leave, vacation, and public holidays
Equipment and all the tech you need for comfortable, productive work
How we hire:
Intro conversation. The role, your background and aspirations, tech questions.
Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant
HR Interview. Soft skills and expectations
HM interview. Tech questions; a live engine
Location: Poland (Remote)
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are looking for a dedicated and proactive Senior Business Development Manager to join our team.
As a Business Development Manager, you will play a key role in expanding our network of Key Opinion Leaders (KOLs) and affiliates in Poland. This role is responsible for those partnerships from a to z.
What You'll Be Doing
Expert Knowledge:
Demonstrate extensive knowledge of the trading and crypto industries, including market trends, regulations, and key players, to make informed business decisions.
Affiliate Recruitment:
Proactively search for and attract new affiliates, VIP traders and trading/crypto communities and influencers, fostering strategic partnerships to enhance our network.
Results-Driven Approach:
Implement strategies and campaigns to drive measurable results, focusing on creating content, increasing trading volume, acquiring new users, and promoting active transactions through affiliate channels.
Relationship Building:
Cultivate and maintain strong business relationships with VIP and affiliates, ensuring their needs are met and aligning their strategies with our business objectives for mutual growth.
Partnership Expansion:
Initiate and participate in meetings with partners, exploring opportunities to expand cooperation and strengthen existing relationships, both locally and internationally.
Collaboration with Product Team:
Collaborate closely with colleagues from the product department, providing valuable market insights to optimize product offerings and attract qualified users.
Competitor Analysis:
Stay updated on competitors' advantages and industry trends, utilizing this knowledge to refine our strategies, maintain a competitive edge, and capitalize on market gaps.
What We Look For In You
Bachelor's degree in Business, Marketing, Analytics, or a related field (or equivalent years of experience)
Fluency in English and Polish
Proven experience in affiliate operations, performance marketing, or BD within crypto, finance, or trading - especially in Poland
Strong analytical skills, with hands-on experience using data/BI tools (e.g. Excel, SQL, Tableau/Looker or
similar) to driving decisions
Solid understanding of affiliate marketing operations: tracking, attribution, campaign management
Highly organized, process-oriented, and comfortable owning operational details end-to-end
Goal-oriented mindset, with a focus on measurable results and continuous optimization
Understanding of financial market dynamics and regulations relevant to the Polish/Eastern European region
Nice to Have
Experience working across time zones and cross-cultural teams
Bonus points if you have previously worked at a crypto exchange, trading company, CFD broker!
Passionate about blockchain technology and the crypto trading space
Knowledge of other Eastern European languages is a strong plus
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Warsaw
Workplace: Hybrid
ROLE HIGHLIGHTS:
Engineering Lead, Electronics
- Location: Warsaw, Poland
- Department: Engineering / Optical Systems
- Reports to: Director of Engineering
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
As Engineering Lead, Electronics, you will lead the team responsible for the payload electronics of ICEYE's new optical satellite platform, taking ownership of the electronics design from early concept through to production and in-orbit operation. Acting as the satellite's main electronics authority, you will drive the architecture and hands-on engineering decisions behind the payload while also building and managing a small, growing team of electronics engineers. You will combine technical depth with day-to-day leadership, setting the standard for how the team designs, builds, and delivers electronics that need to work reliably and deliver exceptional performance. You will work in a fast iteration design cycle where understanding the system and speed of development matter the most.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Lead a small, growing electronics team, covering tasking, hiring, and day-to-day people management, while staying hands-on with the technical work alongside them.
- Be the technical leader for the electronics architecture of the optical satellite, owning design end to end, from schematics through layout, bring-up, and into production and in-orbit operations. Given the size of the team, you're expected to be actively involved in the hands-on design work, not only in setting direction.
- Deriving what the system needs to do, translating those requirements into the electronics design, driving R&D on new concepts and upholding a high bar for how boards are designed across high-speed, power, and harness work.
- Investigating on-ground and on-orbit anomalies.
- Driving a fast, iterative design process. From right architectural decisions through culture setting to supplier management.
- Mentoring junior team members.
WHAT WE’RE LOOKING FOR
Must haves:
- Expert, hands-on skills in electronics design, spanning schematics through layout, bring-up, production, and operations, across a broad cross-section of high-speed design, power electronics, and harness.
- Ability to understand a satellite system end to end, deriving electronics requirements from it, and owning the electronics architecture of the payload as its main electronics authority.
- People-oriented leadership, comfortable managing and growing a small team, including hiring and day-to-day people management.
- Embracing the challenge, with a preference for simple designs that work reliably in all conditions over unnecessary complexity, and a mindset of owning problems and solving them.
- No space experience required.
Nice to haves:
- Experience with optical sensors.
APPLICATION PROCESS
- Talent Attraction Screening
- Hiring Manager Screening
- Onsite workshop + Technical discussion
- Interview with Leadership
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
About the job
The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Presales Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Presales Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.
Responsibilities
In this role as Presales Engineer, you’ll:
Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Twilio is looking for a Presales Engineer with a strong desire to work in a technical pre-sales role. You will need:
Required:
At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
Backend (Java, C#, Node.js, Python or PHP)
Web (JS, React)
Experience with designing and consuming REST APIs
Desired:
Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
Familiarity with Mobile development, especially for iOS and Android.
Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
Experience with automation, cloud-native development and skills with a major cloud platform.
Experience with sales methodologies
Location
This role will be remotely based in the UK or Ireland
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: São Paulo, Brazil
JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.
JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.
We are looking for a
Head of Customs and Logistics
to manage JoomPro's logistics and customs operations in Brazil, lead a team, and drive continuous improvement across customs clearance, certification, and warehouse coordination.
Responsibilities
Manage and control the full scope of Brazil logistics operations: customs clearance, logistics providers, certification, and warehouse coordination
Own relationships with logistics providers, customs brokers, freight forwarders, and carriers; negotiate tariffs and service levels
Identify, evaluate, and onboard new logistics and customs partners on an ongoing basis
Build and refine operational processes with each partner based on hands-on analysis of performance data
Track delivery performance and benchmark contracted rates against the market to drive continuous improvement
Lead and develop the local logistics and customs team
Requirements
Hands-on experience managing international logistics operations
End-to-end expertise in customs clearance operations
Proven track record leading and developing operational logistics teams
Experience finding new logistics/customs partners and negotiating tariffs and contracts
Comfortable working through day-to-day operational details as well as high-level strategy
Fluent English and Portuguese
Preferred
Background in a retail company importing from China, at a logistics/customs service provider, or at a Comex company
Familiarity with Brazilian import modalities such as Importação por Encomenda and Importação por Conta e Ordem
We offer
Compensation package: base salary and performance-based bonuses, CLT employment
Office-first: flexible hours with a possibility to work remotely 52 days per year, and 30 days of paid annual leave
Care & Wellbeing: extended health insurance for the employees, their spouses, and children (including dental care), transportation and daily meal allowance, and 100% paid sick leave
AI-first approach: licenses and access to a wide range of AI tools
Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work
Before applying for the above position please review our Candidate Privacy Notice here:
https://legal.joom.com/recruitment/JoomPro_Brazil_Job_Applicant_Privacy_Notice.pdf
By responding to the vacancy, you acknowledge that you have read our Privacy notice
Location: New York HQ
Workplace: OnSite
ABOUT AVOCA
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
ABOUT THE ROLE
We're hiring a Growth Manager to find, build, and scale new ways for Avoca to reach the market. Avoca plays in a relationship-driven industry, and ecosystem partnerships are a major revenue driver. This is a growth-hacker role with a revenue goal and a generalist mindset: part relationship builder, part operator, part builder who uses AI to do the work of a much larger team.
You'll go after high-leverage channels, starting with the industry networks and peer groups where thousands of operators make buying decisions together, and expanding into whatever motions move the number. You'll design experiments, build the systems and automations to run them, and turn what works into a repeatable engine. The scope is wide and the whitespace is real. We're looking for a genuinely smart, high-agency person who builds their own leverage.
You'll report directly to the Head of Partnerships and work closely with leadership on our highest-priority growth bets.
WHAT YOU'LL DO
- Own high-leverage growth channels end to end, starting with major industry networks and peer groups
- Build and maintain the relationships that unlock these channels, and turn them into measurable pipeline and revenue
- Use AI and automation aggressively to run more experiments, reach more people, and operate at a scale a traditional hire couldn't
- Design, run, and measure growth experiments, then productionize what works into repeatable systems
- Own your numbers and report clearly on what's working, what isn't, and where to double down
WHAT YOU'LL BRING
- 3-6 years in growth, strategy, consulting, banking, or another demanding, analytical role
- Exceptional relationship skills, people trust you and want to work with you quickly
- Genuine horsepower: you learn fast, think from first principles, and figure out hard problems without a template
- Fluency with AI tools and a bias for automating anything repetitive, you'd rather build a system than do the same thing twice
- High agency and a builder's mentality: you create your own leverage and move without waiting to be told
- Strong communication, written and verbal, with both operators and executives
- Bonus points: A track record of building something from zero, a company, a product, a channel, or a scaled process
WHO YOU ARE
- You're a builder who gets energized from building relationships, owning a number, and finding leverage others miss
- You don't need a playbook or an industry pedigree, you create clarity where none exists
- You work hard because you have a high standard for yourself: you want to own outcomes, carry a number, and prove out models the company can scale
- You're equally comfortable charming a room and wiring up an automation behind the scenes
- You want to be in-office in NYC, surrounded by people who move fast and hold themselves to a high standard
BENEFITS
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Monthly wellness stipend
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
Compensation: The expected base salary for this role is $160,000-$220,000, with final compensation based on experience, skills, and qualifications. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits. Our Recruiting team will share full details as you progress through the process.
WHY AVOCA
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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ОфисAlmaty, Kazakhstan
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