Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Product & Content
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Content and Product Manager — a hybrid role at the intersection of digital product management, UX and premium content lifecycle management. You will own both the functional roadmap and the storytelling engine across the company's luxury brand platforms, so product improvements and content stay aligned with commercial booking targets and with a strict luxury brand identity.
You will work on-site in one of the locations above, connecting global brand executives, on-property digital teams, copywriters and engineering.
WHAT YOU'LL DO
- Define, prioritise and manage the digital feature backlog for web and mobile touchpoints, aligning UX upgrades with commercial booking targets.
- Oversee regional content workflows, localisation and asset deployment, so imagery and copy strictly match luxury brand identity.
- Guide product designers on digital layouts that elevate high-yield property dimensions, such as premium suites, fine dining and wellness features.
- Use ContentSquare, GA4 and A/B testing to analyse user friction, isolate booking drop-offs, and refine text and image layouts based on behaviour.
- Act as the central translator between global brand executives, on-property digital teams, copywriters and agile engineering squads.
- Keep product delivery and content operations in one plan, so new features launch with the right stories, assets and brand voice.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience that mixes product delivery and digital content management, preferably in high-end hospitality, premium airlines or luxury consumer retail.
- Deep working knowledge of enterprise CMS suites (Adobe Experience Manager preferred), agile project trackers (Jira and Confluence) and enterprise analytics.
- A strong grasp of software delivery flows, matched with a refined eye for high-end digital design and brand voice.
- Experience running or partnering on CRO and A/B testing, and using behavioural data (for example ContentSquare and GA4) to improve layouts and booking performance.
- Clear spoken and written English, and the confidence to align senior brand, property and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience with localisation and multi-market content workflows is a plus.
WHY THIS ROLE MATTERS FOR YOU
- Product and content in one seat: You will own the roadmap and the storytelling, rather than handing one of them off.
- Luxury storytelling with commercial targets: Shape how suites, dining and wellness are presented, with a clear line to booking performance.
- Data-informed design: Use analytics and testing to decide what changes, not only brand instinct.
- A central stakeholder role: You will be the translator between brand leadership, properties, writers and engineering.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the luxury platforms and teams you will represent.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Experience
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Digital Experience Specialist to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.
You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.
WHAT YOU'LL DO
- Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO).
- Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes.
- Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic.
- Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties.
- Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist.
- Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.)
- Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau).
- A numerical, test-and-learn mindset, with comfort operating in Agile ways of working.
- A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution.
- Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus.
WHY THIS ROLE MATTERS FOR YOU
- Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms.
- Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing.
- A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo.
- Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Experience
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Digital Experience Manager to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.
You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.
WHAT YOU'LL DO
- Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO).
- Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes.
- Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic.
- Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties.
- Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist.
- Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.)
- Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau).
- A numerical, test-and-learn mindset, with comfort operating in Agile ways of working.
- A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution.
- Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus.
WHY THIS ROLE MATTERS FOR YOU
- Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms.
- Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing.
- A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo.
- Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / E-commerce
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for an E-merchandising Associate to optimise how hotel rooms, amenities and packages are presented online. The aim is to maximise online revenue, increase direct web bookings, and strengthen digital visibility across the company's own booking channels and third-party online travel agencies (OTAs).
This is a hands-on e-merchandising role. You will work on-site in one of the locations above, keeping the digital shelf accurate, visually strong and aligned with each brand's guidelines.
WHAT YOU'LL DO
- Manage the digital shelf: upload, organise and refresh digital assets — including room photography, virtual tours and service descriptions — so properties look exceptional online.
- Coordinate with pricing and revenue-management teams so seasonal offers, promotions and packages display correctly.
- Analyse user behaviour on hotel booking sites, remove friction in the booking path, and help turn lookers into bookers.
- Partner with on-property or retail merchandise teams, where relevant, to keep online presentation aligned with on-site offers, inventory and tags.
- Ensure listings adhere to regional and global visual and brand guidelines for the relevant luxury and premium brands.
- Keep product and offer information current across direct channels and OTAs, and flag issues that could affect conversion or brand presentation.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience in e-merchandising, e-commerce, digital shelf management or a closely related digital marketing role, ideally in hospitality, travel, luxury retail or a similarly visual, product-led environment.
- Experience presenting products or services online — including assets, descriptions, rates or offers — and working with a CMS.
- Comfort with basic Excel and web analytics, and with using data to improve conversion on a booking or product site.
- A solid grasp of how hospitality or local travel markets work, including how direct channels and OTAs sit side by side.
- Strong spoken and written English. Regional languages, such as Arabic, are a strong plus depending on location; French is also an advantage, particularly for Paris.
- A sharp eye for visual quality and brand compliance, and the discipline to keep rates, promotions and content accurate.
- A background in marketing, hospitality management or a related field is useful but not required if your e-merchandising experience is strong.
WHY THIS ROLE MATTERS FOR YOU
- Own how properties appear online: Your work on photography, descriptions, rates and offers will sit in front of guests at the moment they decide to book.
- Direct revenue impact: The role is measured on online presentation, booking conversion and the quality of the digital shelf.
- Luxury brands, global channels: Keep premium properties consistent and compelling across owned sites and major OTAs.
- Hands-on e-commerce craft: Work daily with CMS, assets, pricing teams and analytics, not only with strategy decks.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brand and commercial teams you will support.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: Argentina
Video Editor (Argentina)
Marekting· Full-time · Remote (Argentina) · Hours 9am - 5pm EST
About Nysonian
Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world.
Our Fast-Growing Portfolio Includes:
NOBL Travel — redefining modern travel with design, durability, and performance
FLO Pilates — bringing Pilates into homes and wardrobes globally
Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
Important Information
To be considered for this job, in addition to applying, you must complete the form below. Any candidate who does not complete the form will be immediately disqualified.
Complete the Candidate Form
The Opportunity
We are looking for a Video Editor to create high-performing paid social video ads for Nysonian's brands. You'll work with raw footage and transform it into compelling, performance-driven ads optimized for platforms like Meta, TikTok, and YouTube. This role is focused almost entirely on editing performance marketing creative that drives purchases, improves ad performance, and helps scale spend.
This is more than a traditional editing role. Your creative work will have a direct and measurable impact on business performance, with significant opportunities for growth, ownership, and additional earnings based on the performance of the ads you create.
What You'll Own
Edit and produce high-quality video assets across social media, paid ads, websites, and campaign initiatives.
Craft compelling narratives with strong hooks, pacing, and platform-optimized storytelling techniques.
Transform UGC, influencer content, and brand footage into polished, performance-driven deliverables.
Integrate motion graphics, captions, music, and sound design to elevate overall content quality and engagement.
Convert long-form content into high-performing short-form formats, including TikTok, Reels, and YouTube Shorts.
Partner with designers, copywriters, and strategists to ensure alignment with brand and campaign objectives.
Manage multiple projects with fast turnaround times while maintaining strict adherence to brand standards and evolving platform best practices.
Analyze creative performance and use data, testing, and learnings to continuously improve future ads.
Skills & Qualifications
Bachelor's degree in Media, Film, Communications, or a related field (preferred).
2–4 years of video editing experience in fast-paced environments such as agency, DTC, or E-Commerce.
Advanced skills in editing tools including Adobe Premiere Pro, After Effects, Final Cut Pro, or equivalent platforms.
Exposure to AI-driven video tools such as Runway ML or similar platforms to enhance creative production and efficiency.
Strong understanding of content formats and performance dynamics across TikTok, Instagram, YouTube, and Meta.
Ability to edit with a focus on storytelling and marketing outcomes, including CTR, engagement, conversion, and ROAS.
Experience in motion graphics, basic animation, sound design, and a strong portfolio demonstrating high-quality, high-performing content.
Skilled storyteller with a sharp eye for detail and a strong understanding of current creative trends.
Able to thrive under tight deadlines in a high-growth environment.
Team-oriented yet independent, with a data-driven mindset and a desire to test, optimize, and improve creative performance.
Performance-Based Bonuses & Growth
At Nysonian, high performance is rewarded.
Your bonus is tied to the objective performance of the ad creatives you produce. The better your creativity performs, the greater your opportunity to earn. Depending on your salary level and performance, editors can have the opportunity to earn 50–150%+ of their base salary in performance bonuses.
What This Means
Performance-based bonuses tied to the measurable performance of your ad creatives.
Potential for significant quarterly bonus payouts.
The opportunity to earn 50–150%+ of base salary in bonuses, depending on compensation level and performance.
Higher-salaried editors may have a lower bonus percentage while still having substantial earning potential.
A clear opportunity for career growth, increased ownership, and greater earning potential as your creative performance improves.
The chance to work directly on creative that influences revenue and helps scale some of the fastest-growing DTC brands.
If you consistently produce ads that win, your growth and earning potential can grow with them.
Why You'll Love Working at Nysonian
Culture
We're founder-led and operate with speed, direct communication, and clear accountability
We invest in tools and management practices that help colleagues do their best work
Our products are used by customers globally
AI is intentionally embedded in how we work, create, and scale
Senior leaders are expected to create structure, make decisions, and stay close to execution
Growth & Development
Competitive pay and meaningful opportunities for performance-based advancement
Ownership of strategy, systems, execution, and team buildout within your function
Opportunity to build and scale a meaningful part of the business across two consumer brands
Scope and compensation growth tied to performance, role expansion, and measurable business impact
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.
Location: Cincinnati, OH
Project Manager
Michels Utility Services, Inc.
Location: Cincinnati, OH | Full-time | Travel Required
Safely delivering natural gas to customers is challenging yet satisfying. It takes teamwork, dedication, and innovation – traits so engrained in
Michels Utility Services, Inc.
that they are key elements of our Core Values.
As a leading natural gas utility contractor, Michels Utility Services, Inc.
has a reputation for safety and quality while building and maintaining in-town distribution networks.
Our work improves lives. Discover how a career at
Michels Utility Services, Inc.
can change yours.
Position Summary
As a
Project Manager
, you will be responsible for managing a phase of a large complex project or manage multiple medium sized projects ensuring profitable operations. This position will plan, direct and coordinate activities of the designated project to ensure the goals or objectives of the project are accomplished within the outlined timeframe and funding parameters. It is essential to be reliable, self-motivated, goal oriented, organized and professional. Critical for success are excellent verbal and written communication skills, the ability to work independently and as part of a team, meet deadlines, and anticipate and meet internal and external customer needs.
Why Michels Utility Services, Inc.?
We’ve been building natural gas systems for
more than 60 years
, so we know how to do it right.
Our steady, strategic growth revolves around a commitment to quality.
Family‑owned and operated organization with long‑term stability
We invest an average of
$5,000 per employee per year
in training and career development.
We perform
high-impact, essential work
that supports homes, businesses, and communities.
A culture where
everyone shares responsibility for safety
, regardless of title
We’re part of the Michels family of companies—one of North America’s largest and most diversified energy and infrastructure contractors.
We offer a
comprehensive benefits
program including:
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Retirement Plan
Legal Assistance and Identity Theft Protection Plans
(Benefits may vary based on position and location)
Why You?
You like to surround yourself with dedicated, value-driven people.
You do your best work with the best crews
You thrive on new challenges and evolving technologies.
You think “we’ve always done it this way” is not a good enough reason.
You want to know your efforts are recognized and appreciated.
You like making your own decisions—with the right support.
You want to be part of a team that improves lives through essential infrastructure.
What It Takes
Bachelor’s degree in Project Management, Construction Management, Engineering, or related field, and 5-7 years of related experience, or equivalent combination
Proficient in Microsoft Office Suite
Must possess a valid driver license for the type(s) of vehicles which may be driven and an acceptable driving record as determined by Michels Review Team.
Desired Qualifications
PMP, PE
Experience with Project Management software
Join a company that powers progress. Be a part of Michels Utility Services, Inc.— where you don’t just build projects, you build a career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Location: Austin, San Francisco or New York
About the role
Cloudflare is hiring a Data Center Architect to define and deliver the physical infrastructure behind high-density compute and GPU deployments across our global network. You'll own 3 connected domains: the liquid cooling chain, the low-voltage connectivity layer, and the MV/LV electrical architecture that powers both.
This is a senior individual-contributor role spanning architecture, detailed design, technical qualification, design governance, commissioning, and operational readiness. You're Cloudflare's owner-side technical lead in these domains: the person who connects what our hardware needs with what colocation providers, equipment manufacturers, and delivery partners can actually build.
Scope runs from a single rack in commercial colocation to multi-megawatt compute deployments. You'll design power, cooling, and cabling as one system so they don't fight each other at the rack, in the white space, or during maintenance.
If your background is only HVAC design, only cold-plate research, or only utility-scale generation, this role will be wider than you expect. We need someone who can hold the electrical, cooling, and cabling layers together.
About the team
We work with engineering, capacity planning, network strategy, supply chain, and operations to grow Cloudflare's data center and PoP footprint. With colocation providers, hardware suppliers, and delivery partners worldwide, we turn infrastructure requirements into deployments that come online faster, cost less, and work the first time.
What you'll do
Architecture and reference designs
Own the physical-infrastructure architecture.
Build reference designs for power, liquid cooling, and connectivity for AI and high-density compute, including how they interface at rack, row, and site level. Maintain the standards, templates, and libraries that deployment, operations, and partner teams build from.
Translate hardware and capacity needs into engineering requirements.
Turn heat loads, electrical loads, port counts, network topologies, and growth plans into power, cooling, and connectivity requirements and into site and rack qualification criteria.
Qualify sites and facility interfaces.
Assess provider power and cooling availability, utility and backup capacity, water supply and return conditions, hydraulic capacity, upstream heat rejection, expansion headroom, maintenance constraints, and contractual boundaries. Give go/no-go recommendations with the risks written down.
Electrical power architecture (MV/LV)
Lead MV and LV electrical architecture:
single-line diagrams, power distribution, switchgear and UPS topology, busway and PDU design, grounding and bonding.
Design physical power infrastructure,
AC and DC, including power conversion, backup generation, energy storage, and distribution, with attention to fault levels, selectivity, and maintainability.
Validate designs with modeling:
load-flow, short-circuit, arc-flash, and selectivity studies, checked against measured performance where possible.
Define digital power requirements
for monitoring, metering, protection coordination, and control. Work with controls and operations teams on alarm thresholds, trend retention, remote monitoring, and BMS/SCADA integration.
Fold emerging standards
(NEC, NFPA, UL, OCP power and rack specs) into forward-looking electrical designs.
Liquid cooling
Own the liquid-cooling architecture and roadmap.
Develop repeatable direct-to-chip designs and evaluate liquid-to-liquid, liquid-to-air, rear-door, and other approaches against deployment needs.
Design and validate the hydraulic system.
Flow and pressure-drop calculations, pipe sizing, pump selection, balancing, and control requirements. Validate at partial load, during expansion and maintenance, and in failure scenarios, not just at nameplate.
Specify equipment and rack integration.
Qualify CDUs, heat exchangers, pumps, manifolds, hoses, quick-disconnects, valves, and instrumentation. Coordinate rack access, piping routes, service clearances, and installation sequencing with the electrical, cabling, hardware, and structural disciplines.
Own coolant integrity and serviceability.
Set manufacturer-aligned requirements for fluid quality, material compatibility, cleanliness, filtration, corrosion control, condensation prevention, and leak detection. Make isolation, fluid handling, component replacement, and servicing safe and maintainable.
Low-voltage connectivity and structured cabling
Own the physical-layer architecture.
Reference designs for rack, row, cage, and site connectivity: copper and fiber distribution, patch-panel placement, cross-connect demarcations, diverse routes, and reserved expansion capacity.
Engineer fiber and copper connectivity.
Specify media, connectors, trunks, cassettes, and patching for equipment reach and performance. Validate optical loss budgets, connector counts, polarity, breakouts, bend radius, and compatibility across hardware generations.
Produce buildable designs.
Pathway layouts, fiber schedules, port-to-port patching plans, cable-length schedules, bills of materials, and installation specs.
Connect to colocation and carrier infrastructure.
Qualify meet-me-room access, provider pathways, cross-connect options, demarcation points, and route diversity. Define handoffs with data center providers, carriers, ISPs, and Cloudflare's network strategy team.
Integration, controls, and resilience
Coordinate white-space interfaces.
Layouts that account for rack access, airflow, liquid-cooling pipes and manifolds, power segregation, pathway capacity, and expansion. Coordinate supports, bonding, grounding, and firestopping with the responsible disciplines and providers.
Design for resilience and controlled failure.
Evaluate redundancy, shared failure dependencies, cooling and power interruptions, and thermal ride-through. Agree protective responses with hardware and operations teams for pump or CDU failure, loss of facility cooling, leaks, sensor faults, control failures, and power events.
Define controls and operational visibility:
temperatures, pressures, flows, power metering, leak alarms, equipment status, and capacity telemetry.
Governance, delivery, and acceptance
Be Cloudflare's owner-side design authority.
Own basis-of-design documents, single-line diagrams, P&IDs, cabling and equipment schedules, interface requirements, scopes, responsibility matrices, review gates, and acceptance criteria. Review partner designs and contractor submittals, resolve RFIs and technical disputes, and drive deviations to documented closure.
Lead delivery and live-site changes.
Guide contractors and remote hands through new deployments, expansions, migrations, and remediation. Work with deployment and operations on installation sequencing, methods of procedure, change controls, and rollback plans that protect running services.
Lead commissioning and acceptance.
Define factory and site acceptance tests across electrical, cooling, and connectivity: cleanliness and leak-test evidence, flow balancing, loaded performance tests, failure-mode testing, and copper and fiber certification (fiber inspection and cleaning, insertion-loss testing, OTDR where appropriate). Track deficiencies and verify corrective work before sign-off.
Keep the physical source of truth accurate.
Define labeling and connectivity-record standards. Make sure as-builts, power and cooling records, patching schedules, cross-connect inventories, and test records reconcile with Cloudflare's infrastructure inventory and DCIM.
Oversee handover:
deficiency closure, operator training, maintenance procedures, spares, and turnover documentation before production.
Cost, efficiency, and standards
Support sourcing.
RFPs, technical bid evaluation, technical negotiations, supplier qualification, and lifecycle cost analysis. Partner with supply chain on prefabricated assemblies, preterminated cabling, rack integration, lead times, and alternatives that cut field labor without cutting quality.
Reduce energy and water use.
Evaluate phased deployment, consumption, and retrofit options.
Evolve standards from evidence.
Investigate incidents and recurring installation defects with network and operations teams. Feed commissioning and operating results back into designs, standards, and quality checks.
What you'll bring
8+ years in data center mechanical, electrical, or physical-layer infrastructure, critical-facility cooling, or structured cabling, including architecture or technical design leadership.
Bachelor's in Electrical or Mechanical Engineering or a related field, or equivalent practical experience.
Delivered liquid-cooled compute infrastructure from requirements through commissioning or production handover. Conventional HVAC experience alone doesn't qualify.
Create and review electrical single-line diagrams and schematics, with hands-on MV/LV system design including protection, selectivity, and grounding.
Strong command of thermodynamics, heat transfer, fluid mechanics, hydraulic calculations, pump and heat-exchanger selection, and cooling performance under variable conditions.
Practical experience with CDUs, facility and technology cooling loops, rack distribution, coolant compatibility, leak detection, and the interfaces between liquid-cooled hardware and facility systems.
Strong knowledge of copper Ethernet, single-mode and multimode fiber, patching systems, LC and MPO/MTP connectivity, optical loss budgets, polarity, cable management, and the applicable test methods.
Experience in colocation environments: cross-connect delivery, diverse physical paths, and the practical constraints of building inside third-party facilities.
Able to write and critically review basis-of-design documents, P&IDs, electrical and mechanical specifications, equipment selections, operating sequences, and test plans.
Working knowledge of NEC, NFPA, UL, mechanical and plumbing codes, TIA and ISO/IEC structured-cabling standards, relevant ASHRAE data center guidance, and manufacturer operating requirements, and the ability to apply them with qualified local engineering partners.
Experience evaluating resilience and maintainability, participating in commissioning, and resolving system-level problems across equipment and organizational boundaries.
Experience directing design consultants, contractors, installation partners, or remote hands, with clear ownership of technical decisions and acceptance outcomes.
Clear written and verbal communication across disciplines and time zones, and able to run several projects with limited oversight.
Legally authorized to work in the United States on a continuing and permanent basis without company sponsorship. [Confirm wording with recruiting.]
Bonus points
PE, Chartered Engineer, or equivalent registration in electrical or mechanical engineering.
BICSI RCDD, DCDC, or a comparable credential.
High-density GPU platforms, OCP rack, power, and cooling interfaces, or qualification across multiple hardware and cooling suppliers.
Hydraulic and electrical modeling tools (AFT Fathom, PIPE-FLO, ETAP, SKM), thermal or CFD modeling, and validating models against measured performance.
High-density optical distribution, parallel optics, preterminated assemblies, and cabling transitions across successive network generations.
Modular or prefabricated power or cooling infrastructure, live-site retrofits, DCIM platforms, automated connectivity or telemetry analysis, or lifecycle energy and water performance.
Familiarity with Cloudflare-relevant network environments: optical transport, ISP interconnection, out-of-band management, and liquid-cooled rack integration.
Travel
Travel for site assessments, vendor reviews, factory testing, commissioning, and deployment support, including international travel.
What success looks like
Sites are qualified against real hardware requirements. Power, cooling, and connectivity responsibilities are unambiguous. Systems prove their electrical, thermal, and connectivity performance, including failure behavior, before handover. Operations has the monitoring, procedures, training, and spares to run them.
Why Cloudflare
Your work shapes how Cloudflare deploys physical infrastructure across a global network, from long-term architectural choices to getting the next cage online.
Strong candidates take different paths. If your experience shows the core capabilities but doesn't match every line above, apply anyway.
Compensation
Compensation may be adjusted depending on work location.
For San Francisco Bay Area based hires: Estimated annual salary of $165,000 - $205,000.
For New York based hires: Estimated annual salary of $158,000 - $195,000.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: London
Workplace: Hybrid
Why loveholidays?
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.
About the team:
You’ll be joining our Brand Marketing team, bringing together Brand, Social, PR and Content to build awareness, strengthen trust and make loveholidays the easiest and most valuable way for customers to book their next holiday across our markets.
We put customers at the heart of everything we do, using insight, creativity and culture to create relevant work throughout the journey, from inspiring people to dream about their next getaway to helping them book and travel with confidence. We’re a curious, collaborative team who love understanding what makes our customers tick and turning those insights into work that earns attention, adds value and supports our mission to open the world to everyone.
The impact you’ll have:
Reporting to the Senior Social Media Manager, this is an exciting opportunity to join our brand team at loveholidays, providing hands-on tactical and strategic support to build the loveholidays brand across social media channels.
As Senior Social Media Executive, you will be instrumental in driving loveholidays’ brand engagement and visibility across various social media platforms. You will oversee the execution of our social media strategy, delivering our brand message across all live platforms with socially native, thumb stopping content. Your responsibilities will include end-to-end management and creation of social media content, managing social media platforms and communities, social listening and leveraging analytics to measure and optimise our channels for growth and content performance.
We are looking for a creative, with strong attention to detail, a passion for social media and building brand communities online, who can hit the ground running creating content for and managing our current content calendars.
Your day-to-day:
- Execute loveholidays’ social media strategy across all live platforms, bringing the brand to life through engaging, on-brand content that inspires travel and drives long-term community growth.
- Own and maintain the social media and marketing calendars, ensuring a consistent and timely flow of content aligned with company news, campaigns, product updates, seasonal moments and key marketing messages.
- Stay informed on social media trends, platform updates, emerging channels and audience behaviours, identifying opportunities to keep loveholidays’ content relevant, timely and culturally connected.
- Support the Senior Social Media Manager and wider content team in developing creative, community-led ideas, turning web content, customer insight and brand priorities into engaging social concepts and copy.
- Create high-quality, multi-format social content across video, photography, graphics, animation, written posts and interactive formats, ensuring every piece is adapted appropriately for each platform and audience.
- Own the execution of video-first social media content, from concept development and scripting through to filming, presenting, editing and publishing, while feeling comfortable both on and off camera.
- Use strong design skills to produce polished, platform-native creative, applying loveholidays’ visual identity and brand guidelines consistently across social assets, campaigns and content series.
- Develop, test and scale repeatable content formats; manage user-generated content and influencer activity; monitor and engage with the community daily; and analyse performance data to refine strategy and report results to stakeholders.
Your skillset:
- Strong understanding of social media best practices, platform behaviours and emerging trends
- Excellent visual judgement, with the ability to create thumb-stopping static and video content
- Hands-on content creation skills, including filming, starring-in, editing, curating and adapting content for different platforms
- Proven experience creating highly engaging content across Instagram, TikTok, Facebook and other relevant social channels
- Ability to analyse social media performance data, identify actionable insights and make practical content and channel recommendations
- Experience using social media management, reporting and listening tools, including Sprout Social, Canva, CapCut and social listening queries
Desirable:
- Experience working across multiple markets including UK, IE, DE and SE
- Experience bringing brand and marketing campaigns to life through social media
- Confident using AI tools responsibly to streamline social media workflows, including ideation, planning, reporting, content repurposing and social listening, while maintaining strong editorial judgement and brand standards
- Additional language capability in German, Swedish or Polish
The interview journey:
1. Intro meet with a member of the Talent Acquisition team - 30 mins
2. 1st stage with the Senior Social Media Manager - 45 mins
3. Final In-office interview to present a social task with Social Media Manager & a Senior stakeholder - 1 hr
Perks of joining us:
- Company pension contributions at 5%.
- Individualised training budget for you to learn on the job and level yourself up.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Location: Boston, MA ; South Windsor, CT ; Watertown, CT
Project Manager
Michels Utility Services, Inc.
Location: South Windsor, CT / Watertown, CT / Boston, MA | Full-time | Travel Required
Safely delivering natural gas to customers is challenging yet satisfying. It takes teamwork, dedication, and innovation – traits so engrained in
Michels Utility Services, Inc.
that they are key elements of our Core Values.
As a leading natural gas utility contractor, Michels Utility Services, Inc.
has a reputation for safety and quality while building and maintaining in-town distribution networks.
Our work improves lives. Discover how a career at
Michels Utility Services, Inc.
can change yours.
Position Summary
As a
Project Manager
, you will be responsible for managing a phase of a large complex project or manage multiple medium sized projects ensuring profitable operations. This position will plan, direct and coordinate activities of the designated project to ensure the goals or objectives of the project are accomplished within the outlined timeframe and funding parameters. It is essential to be reliable, self-motivated, goal oriented, organized and professional. Critical for success are excellent verbal and written communication skills, the ability to work independently and as part of a team, meet deadlines, and anticipate and meet internal and external customer needs.
Why Michels Utility Services, Inc.?
We’ve been building natural gas systems for
more than 60 years
, so we know how to do it right.
Our steady, strategic growth revolves around a commitment to quality.
Family‑owned and operated organization with long‑term stability
We invest an average of
$5,000 per employee per year
in training and career development.
We perform
high-impact, essential work
that supports homes, businesses, and communities.
A culture where
everyone shares responsibility for safety
, regardless of title
We’re part of the Michels family of companies—one of North America’s largest and most diversified energy and infrastructure contractors.
We offer a
comprehensive benefits
program including:
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Retirement Plan
Legal Assistance and Identity Theft Protection Plans
(Benefits may vary based on position and location)
Why You?
You like to surround yourself with dedicated, value-driven people.
You do your best work with the best crews
You thrive on new challenges and evolving technologies.
You think “we’ve always done it this way” is not a good enough reason.
You want to know your efforts are recognized and appreciated.
You like making your own decisions—with the right support.
You want to be part of a team that improves lives through essential infrastructure.
What It Takes
Bachelor’s degree in Project Management, Construction Management, Engineering, or related field, and 5-7 years of related experience, or equivalent combination
Proficient in Microsoft Office Suite
Must possess a valid driver license for the type(s) of vehicles which may be driven and an acceptable driving record as determined by Michels Review Team.
Desired Qualifications
PMP, PE
Experience with Project Management software (Primavera, HCSS, etc.)
Join a company that powers progress. Be a part of Michels Utility Services, Inc.— where you don’t just build projects, you build a career.
This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law.
Expected Salary Range
$94,000
—
$162,000 USD
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Pembroke, NH
Project Manager
Michels Utility Services, Inc.
Location: Pembroke, NH | Full-time | Travel Required
Safely delivering natural gas to customers is challenging yet satisfying. It takes teamwork, dedication, and innovation – traits so engrained in
Michels Utility Services, Inc.
that they are key elements of our Core Values.
As a leading natural gas utility contractor, Michels Utility Services, Inc.
has a reputation for safety and quality while building and maintaining in-town distribution networks.
Our work improves lives. Discover how a career at
Michels Utility Services, Inc.
can change yours.
Position Summary
As a
Project Manager
, you will be responsible for managing a phase of a large complex project or manage multiple medium sized projects ensuring profitable operations. This position will plan, direct and coordinate activities of the designated project to ensure the goals or objectives of the project are accomplished within the outlined timeframe and funding parameters. It is essential to be reliable, self-motivated, goal oriented, organized and professional. Critical for success are excellent verbal and written communication skills, the ability to work independently and as part of a team, meet deadlines, and anticipate and meet internal and external customer needs.
Why Michels Utility Services, Inc.?
We’ve been building natural gas systems for
more than 60 years
, so we know how to do it right.
Our steady, strategic growth revolves around a commitment to quality.
Family‑owned and operated organization with long‑term stability
We invest an average of
$5,000 per employee per year
in training and career development.
We perform
high-impact, essential work
that supports homes, businesses, and communities.
A culture where
everyone shares responsibility for safety
, regardless of title
We’re part of the Michels family of companies—one of North America’s largest and most diversified energy and infrastructure contractors.
We offer a
comprehensive benefits
program including:
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Retirement Plan
Legal Assistance and Identity Theft Protection Plans
(Benefits may vary based on position and location)
Why You?
You like to surround yourself with dedicated, value-driven people.
You do your best work with the best crews
You thrive on new challenges and evolving technologies.
You think “we’ve always done it this way” is not a good enough reason.
You want to know your efforts are recognized and appreciated.
You like making your own decisions—with the right support.
You want to be part of a team that improves lives through essential infrastructure.
What It Takes
Bachelor’s degree in Project Management, Construction Management, Engineering, or related field, and 5-7 years of related experience, or equivalent combination
Proficient in Microsoft Office Suite
Must possess a valid driver license for the type(s) of vehicles which may be driven and an acceptable driving record as determined by Michels Review Team.
Desired Qualifications
PMP, PE
Experience with Project Management software
Join a company that powers progress. Be a part of Michels Utility Services, Inc.— where you don’t just build projects, you build a career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Quezon City, Philippines; Manila, Philippines; Davao City, Philippines; Caloocan, Philippines; Cebu City, Philippines; Zamboanga, Philippines; Taguig, Philippines
Workplace: fully
David Kennedy Recruitment
is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines.
As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.
Position: Customer Service Agent (Japanese)
Location: Philippines
Model: Remote (WFH)
Employment type: Full time
DUTIES AND RESPONSIBILITIES:
Deliver excellent customer service and manage customer needs through phone, email and messaging channels
Support customers with enquiries related to hotels, flights, activities and other travel products
Professionally handle a high volume of customer and partner enquiries
Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
Identify opportunities to improve customer service through self-service initiatives and process improvements
Provide feedback and contribute to initiatives that improve operational efficiency
Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
Perform office-based administrative duties whenever required
Work collaboratively with the wider team to contribute to the overall customer experience
REQUIREMENTS:
N1 Japanese (Minimum) and good command of English (B1/2)
At least 1 year of experience in a customer-facing or partner-facing role
Strong customer service skills, including attentiveness, empathy, patience and consistency
Excellent verbal and written communication skills
Professional telephone etiquette
Excellent attention to detail
Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
High degree of integrity and ability to handle confidential information
Ability to work effectively in a fast-paced environment
BENEFITS:
Work-from-home arrangement in Philippines
Competitive compensation package
Performance bonus opportunities
Employee benefits
Career and professional development opportunities
Access to thousands of free learning courses
Initial training and ongoing coaching
Inclusive and supportive working environment
Opportunity to work within a global team
Relocation support
And many more!
Location: Minsk
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Belka Games
Belka Games is a game development company. According to Sensor Tower, the company is among the top 30 highest-grossing game developers in Europe, and its audience has recently surpassed 110 million players.
Role Overview
We’re looking for a Senior Content Game Designer with strong AI expertise to create new game locations, from storyline and questline to approval of final art and cutscenes.
You’ll define player flow, write stories and questlines within the established setting, prepare inputs for all teams, and build AI-powered workflows that make content production significantly faster.
Key Responsibilities
Defining location feel. Develop the concept, environment, mood, and key story beats for new locations within the established setting and global storyline
Writing stories and questlines. Create storylines, questlines, and dialogues for each location
Controlling the player flow. Define how the player will engage with the game mechanics throughout the location
Preparing inputs for all teams. Turn location vision into clear briefs for Art, Animation, and Development
Ordering and accepting art and cutscenes. Brief artists, set the vision for cutscenes, give feedback, and accept final results
Building AI-powered content workflows. Identify where AI can speed up location production and redesign the process around it
Required Skills, Knowledge and Expertise
4+ years of experience as a Content or Narrative Designer in live-service mobile games
Proven experience creating location-based content
Strong storytelling skills within an existing setting and tone of voice
Experience briefing and accepting art and cutscenes
A portfolio of real AI cases, beyond generating texts with LLMs, where you can clearly explain:
which process you accelerated
which tools or agents you used
how you controlled quality
what results were achieved
English and Russian spoken and written at B2 level and above
Working at Tripledot
20 business days paid holiday
in addition to bank holidays to relax and refresh throughout the year
Hybrid Working:
We work in the office 4 days a week
20 business days remote working:
Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year
Lunch:
Provided daily in the office to keep you fueled and focused
Continuous Professional Development:
Propel your career with continuous opportunities for professional development
Private Medical Cover:
Ensure your health is in good hands through private health insurance
Sport Compensation:
Stay fit and active with our sport compensation benefit
Taxi to compensate
for travel to the office
English Classes:
Enhance your English skills with our provided English classes
• Plan and book travel, including bespoke itineraries: hotels, flights, transfers and logistics; • Handle private aviation: source and book private flights, work with charter brokers, compare terms and pricing, and organize complex flight arrangements;
Location: Berlin Office; Bosnia; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Portugal; Poland; Serbia; Austria; Finland; Montenegro; London Office; Albania; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to build and lead a high-performing regional Forward Deployed Engineering (FDE) team that accelerates enterprise customer adoption by turning high-impact automation use cases into production-ready workflows. You'll own technical delivery quality, team development, and regional execution, while staying hands-on and empowering customers to become independent, successful builders.
To achieve this, you'll focus on four key areas:
BUILD & LEAD A HIGH-PERFORMING FDE TEAM
- Hire, onboard, and coach Forward Deployed Engineers across your region, partnering closely with Deployment Strategists to deliver high-impact customer engagements.
- Set and maintain a high technical quality bar for production workflows, custom nodes, integration architectures, and customer-facing delivery.
- Manage regional team capacity, workload, and staffing while staying hands-on with customer engagements and supporting your team's technical development.
OWN REGIONAL DELIVERY & CUSTOMER OUTCOMES
- Lead regional engagement intake and prioritization with Customer Success, Sales, and Partnerships, focusing resources on high-value accounts, strategic adoption opportunities, and at-risk renewals.
- Qualify and scope customer engagements, selecting the right mix of internal FDEs and delivery partners while ensuring clear success criteria, technical ownership, and timelines.
- Drive measurable customer outcomes through production-ready workflows, increased adoption, and seamless handovers to Customer Success Managers, while reporting regional results and expansion signals to leadership.
ENABLE CUSTOMERS & SCALE TECHNICAL EXCELLENCE
- Champion a customer-first delivery approach where customers build alongside FDEs, develop technical confidence, and become capable of maintaining and scaling their own automations.
- Create and continuously improve reusable technical assets, including workflow templates, reference architectures, workshop materials, and hackathon playbooks.
- Capture learnings from customer engagements and turn them into scalable best practices that improve delivery quality and consistency across the global FDE team.
DRIVE PARTNER QUALITY & CROSS-FUNCTIONAL COLLABORATION
- Collaborate with regional partner managers and the Partner Delivery Manager to ensure partner-led engagements meet n8n's technical and delivery standards.
- Support partner technical readiness, certification, and quality reviews to build a reliable regional ecosystem of delivery resources.
- Work closely with Product and Engineering to translate customer feedback, integration gaps, feature requests, and custom node needs into actionable priorities, balancing reusable product improvements with customer-specific solutions.
REQUIREMENTS
MUST-HAVES
- 🛠️ Technical Customer-Facing Experience: You have 6+ years of experience in forward deployed engineering, solutions engineering, professional services, or technical consulting within a software company.
- 🌟 Technical Leadership: You have 2+ years of experience leading and coaching technical teams, with a track record of developing talent and raising the bar for customer-facing technical delivery.
- ⚡ Automation & Integration Expertise: You have hands-on experience with workflow automation, integration platforms, or low-code tools and can confidently design and troubleshoot complex automation solutions.
- 🏗️ Enterprise Technical Delivery: You're experienced in building production-ready workflows and integrations, with a strong understanding of APIs, authentication, data handling, security, and enterprise architecture considerations.
- 🤝 Cross-functional Collaboration: You're comfortable working across Sales, Customer Success, Product, Engineering, and Partnerships to align priorities, manage expectations, and make thoughtful trade-offs.
- 🎯 Customer Outcome Mindset: You know how to balance technical excellence with business impact, identify high-value use cases, and empower customers to become self-sufficient rather than dependent on ongoing services.
- 🚀 Player-Coach Mentality: You enjoy staying close to the technology and customer challenges while building a high-performing team, creating repeatable processes, and scaling delivery in a fast-moving environment.
- 🌍 Regional Availability: You're based in the relevant region (EMEA or North America) and comfortable traveling to customer sites when needed.
NICE-TO-HAVES
- 💻 n8n Expertise: You're familiar with n8n or similar workflow automation and low-code platforms, ideally with experience building complex production workflows.
- 🤝 Partner Ecosystems: You have experience working with systems integrators, technical consulting partners, or external delivery teams to deliver enterprise customer engagements.
- 🌱 0-to-1 Team Building: You've helped establish or scale a regional technical delivery team, including hiring, defining processes, and building a strong team culture from the ground up.
Why join us?
At n8n, you'll have the opportunity to build and shape a regional Forward Deployed Engineering team at a pivotal moment in our enterprise growth journey. You won't just lead engineers — you'll help define how we deliver technical excellence, accelerate customer adoption, and turn ambitious automation ideas into real business outcomes.
You'll combine hands-on technical work with people leadership, working closely with Customer Success, Sales, Partnerships, Product, and Engineering to influence how we scale customer delivery across your region. Your work will directly contribute to getting more workflows into production, helping customers become independent builders, and creating scalable technical practices that benefit our global FDE organization.
You'll join one of Europe's fastest-growing startups and a supportive, remote-first team that values autonomy, experimentation, collaboration, and continuous learning.
Sound like a challenge you're excited to take on?
Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Remote
Workplace: remote
The Associate Finance Business Partner, Operating Expense is the dedicated FP&A partner for Included Health’s operating-expense organization. The role supports multiple departments, cost centers, budget owners, and leaders through financial planning, forecasting, close, reporting, and decision support. The position empowers functional partners to accomplish key operational objectives while upholding fiscal discipline and budget adherence.
This role manages recurring planning, forecasting, close, and reporting work within established priorities. It applies financial judgment to investigate variances and forecast issues, recommend practical next steps, and communicate implications to business partners. The role helps leaders maintain financial discipline, improve forecast accuracy, and understand the financial impact of operating decisions. It also coordinates improvements to our reporting processes and forecasting system.
Responsibilities:
Support annual planning, quarterly forecasting, monthly close, and expense reporting cycles.
Partner with budget owners to coordinate annual-plan inputs, assumptions, reviews, and updates.
Maintain forecast inputs across departments, covering headcount, vendors, compensation, software, facilities, travel, and health benefits.
Collaborate with budget owners, Talent & Organization, and Accounting to align forecasts and resolve data or timing issues.
Analyze monthly results and forecast updates, explaining key variance drivers, risks, and recommended actions.
Deliver financial insights and decision support to leaders, linking results to operating choices and strategy.
Review requisitions and purchase orders against approved budgets and headcount.
Work with Accounting on accruals, reclassifications, and expense classification.
Assist with reporting automation, Anaplan forecasting enhancements, and process redesigns.
Investigate spend variances, identify risks or opportunities, and escalate material issues.
Address ad hoc planning questions with cross-functional finance teams.
Qualifications:
Bachelor’s degree in finance, accounting, business administration, or a related field.
5+ years of relevant experience supporting financial planning and analysis, budgeting, forecasting, accounting, or expense management.
Ability to independently manage recurring analyses, apply financial judgment to investigate issues, and recommend solutions based on available information.
Strong spreadsheet skills and attention to detail; experience with financial planning or reporting systems is preferred.
Experience with Anaplan and Workday is preferred.
Clear written and verbal communication skills, including the ability to explain financial information and recommendations to non-finance partners and leaders.
Ability to build effective working relationships with budget owners, Accounting, Talent and Organization partners, and cross-functional finance teams.
Ability to manage recurring deadlines, adapt to changing priorities, and maintain accuracy in a fast-paced environment.
Pay:
The base salary range for this full-time position is $95,260 – $115,000 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–B).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA) and Zone D (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA). Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Location: Vancouver, BC
Customer Marketing & Advocacy Manager
The Customer Marketing and Advocacy team builds programs that put customers at the center of Asana’s go-to-market by cultivating strategic relationships that drive insights, engagement, and product innovation
. We’re looking for a Customer Marketing & Advocacy Manager to join our team in Chicago or Vancouver to own our core advisory programs: Customer Advisory Boards (CAB), the Customer Product Council, and Lighthouse, our early-adopter validation program
. In this highly visible role, you will partner daily with Product, Product Marketing, Sales, and Customer Success to translate customer feedback and successes into measurable go-to-market impact a
nd pipeline growth
.
This role is based in our Vancouver office with an office-centric hybrid schedule
. The standard in-office days are Monday, Tuesday, and Thursday
. Most Asanas have the option to work from home on Wedne
sdays
. Working from home on Fridays depends on the type of work y
ou do and the teams with w
hich you partner
. If you're interviewing for this role, your recruiter will share more about the in-office requirements
.
What you’ll achieve
Lead the global executive Customer Advisory Board (CAB) program across AMER and EMEA as a year-round value exchange, owning recruitment, membership growth, agenda design, and event experiences
.
Own the Lighthouse early adopter program in close partnership with UXR, Product, and Product Marketing, driving customer selection, narrative inputs, participant experience, and customer-approved proof points for Tier 1 launches
.
Partner on the Product Council customer feedback forum by advising on participant experience, engaging advocates, and connecting member insights to wider advocacy opportunities
.
Establish governance, sequencing, and measurement across all advisory programs, building feedback reporting loops to show how customer input shapes product and go-to-market strategies
.
Partner with Marketing, Sales, and Customer Success to identify strategic customer stories and translate them into multi-format assets, including case studies, customer films, speaker engagements, and media opportunities
.
Activate customer advocates across campaigns and product launches, matching the right customer voice to the right moment to support core marketing narratives
.
About you
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
.
Substantial experience in B2B marketing, customer advocacy, or product marketing within an enterprise SaaS environment, including hands-on customer-facing experience
.
Proven track record creating, managing, and measuring customer advisory boards, product councils, or early-adopter beta programs
.
Strong program management skills with experience executing complex, multi-stakeholder programs and initiatives independently
.
Collaborative leadership and cross-functional influence, with demonstrated success building trust across Product, UX Research, PMM, Sales, and executive stakeholders
.
Strong customer relationship skills, with the ability to navigate executive-level conversations and champion a customer-fi
rst approach
.
Skilled storyteller with experience translating customer feedback and qualitative input into compelling narratives that drive business outcome
s
.
Willingness and ability t
o travel as needed for in-person customer events and market
ing initiatives
.
At Asana, we're committed to bui
lding teams that include a variety of backgrounds, perspectives
, a
nd skills, as this is critical to helping us achieve our mission
. If you're interested in this role and don't meet every listed requirement, we stil
l encourage you to apply
.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for
the impact yo
u have on our path to achieving our mission
. We belie
ve that compensation should be reflective of the value you cr
eate relative to the market value of your role
. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a y
early pay equ
ity audit
.
For this role, the estimated base salary range is between $130,000 - $150,000 CAD.
The actual base salary will vary based on various factors, including market and individual qualifications obje
ctively asse
ssed during the interview process
. The listed range above is a guideline, and the base salary range for this role may be modified
.
In addition to base salary, your compensation package may i
nclude additional co
mponents such as equity, sales incentive pay (for
most sales roles), and benefits
. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role
.
We strive to provide equitable and competitive be
nefits packag
es that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations
. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role
.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: Denver, CO, United States
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
Fanatics Betting & Gaming is continuing to build and evolve AI-powered customer experiences through our GenAI customer service chatbot (FBGA) and our internal co-pilot for customer service agents, ARENA. The quality of those experiences depends on the knowledge behind them. As Senior Manager, Knowledge Management, you will lead the team that owns that knowledge base, turning what we learn from customer cases into the best user experience possible, whether for our end customers or internal stakeholders.
You will work with automated tooling developed by our Engineers to build and refine knowledge articles (KAs), drawing on input from stakeholders, operational data from our customer contacts, and signals from our evaluation and quality data. You’ll be Operations’ primary partner to Product and Engineering on knowledge, content, and the systems that deliver it.
This role suits an exceptionally organized leader who can run a disciplined content lifecycle, translate case data into prioritized action, and operate comfortably from strategy through execution.This role suits an exceptionally organized leader who can run a disciplined content lifecycle, translate case data into prioritized action, and operate comfortably from strategy through execution.
Responsibilities
Knowledge base ownership
Own the knowledge base that powers FBGA and ARENA, including its structure, taxonomy, content, accuracy, and coverage
Establish and run a content lifecycle with clear owners, testing and review cadences, and approval workflows, so content stays current as policies, products, and states change
Set and enforce content standards that keep knowledge consistent, compliant, and easy for both people and AI to use
Drive the evolution of internally developed tools and automated processes so that Knowledge can scale and keep pace with the broader business
Insights and trend analysis
Drive analysis of trends across case types and subtypes, focusing on containment, escalation, repeat contact, and delivering a quality user experience.
Turn trends and quality findings into a prioritized backlog of content, process, and product improvements, and see them through to impact
Deliver regular readouts to Operations leadership and partner teams that connect knowledge changes to measurable outcomes
Cross-functional partnership
Serve as the Operations lead partner to Product and Engineering on knowledge systems, tooling, and the requirements that shape how knowledge reaches FBGA and ARENA.
Partner with our Quality team to act on evaluation findings, and with our Go-To-Market team so launch content is ready before go-live
Surface customer and operational insights to Product, Marketing, Compliance, and other frontline teams
Team leadership
Lead, hire, and develop the Knowledge team, setting clear priorities and raising the bar on rigor and ownership
Build the operating rhythm for the team, including planning, intake, prioritization, and reporting, so work is visible, organized, and predictable
Ensure the team follows all internal and external guidelines and regulations.
Qualifications
8+ years of experience in operations, knowledge management, customer experience, or a related field, including leading teams.
Proven ability to build and run a content or knowledge function with defined standards, ownership, and governance.
Strong analytical skills, with the ability to synthesize large amounts of case and performance data into clear priorities and recommendations.
Track record of partnering effectively with Product and Engineering teams on requirements, prioritization, and delivery.
Rigorous attention to detail and strong organization, with the ability to manage many parallel workstreams and deadlines.
Exceptional written and verbal communication, including the ability to tell a clear, data-backed story to senior leaders.
Ability to operate from strategy to execution, and to turn strategy into operating practice.
Ability to pass required licensing mandated by state racing and gaming regulatory bodies.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Experience with AI-assisted support, chatbots, or retrieval-based knowledge systems, and how content quality affects their performance.
Experience in online sportsbook, casino, or poker, or another regulated, fast-moving environment.
Familiarity with proprietary online gaming tools, systems, and reports (Fraud, Payments, Gaming, Sportsbook).
Experience with knowledge management platforms and content analytics.
Hands-on SQL or data analysis skills.
Deep empathy for the customer and curiosity about technology as a customer experience enabler.
Master’s degree
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$150,000
—
$170,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Canada, Remote
Workplace: remote
Introduction to the Team & Role
As the Enterprise Sales Director for North America, you will lead new logo acquisition for organizations of 5,000+ employees, one of the most strategic and fastest growing segments of 360Learning's business. Reporting to the Chief Sales Officer, you will manage a current team of 4 high performing Account Executives and own a strategic pipeline built on 6 and 7 figure deals.360Learning has strong commercial traction in Enterprise North America. This is a critical, high visibility mission: we need a leader who can quickly reach full autonomy and bring the segment to the next level of ambition the company has set for this market.This is a hands-on coach role. You will directly support and, when needed, escalate into complex commercial cycles alongside your Account Executives, while also stepping back to read business and market trends and translate them into a clear strategic direction.
What You Will Do
Within 1 month, you will:
Complete your onboarding and ramp up on 360Learning's product, market positioning, and Convexity operating model
Meet individually with each of your 4 Account Executives to assess their pipeline, deal status, and account coverage
Review the existing Enterprise pipeline, forecast, and territory structure
Build working relationships with your key cross-functional partners, mostly in Pre-sales, Product, Alliances (Partners) and Professional Services.
Within 3 months, you will:
Run weekly pipeline and forecast reviews with rigor and accuracy, providing clear, rational visibility to the Chief Sales Officer
Identify the strengths and areas of improvement of each Account Executive and put in place a proactive coaching plan (call preparation, live deal support, debriefs)
Play an active, hands-on role in strategic deal cycles, through escalation support and direct involvement in complex 6-7 figure ARR deals
Work closely with BDRs to qualify opportunities and deepen strategic discovery around prospects' business pain points
Start leveraging 360Learning's partner and alliances ecosystem to accelerate new logo acquisition
Begin to achieve world class performance and hit quarterly targets
Within 6 months, you will:
Own a full strategic read of your market, translating business and market trends into clear deal prioritization decisions
Be fully autonomous in driving the Enterprise North America segment toward the company's ambition in this market
Be involved in hiring and onboarding new Account Executives as the team scales
Have a proven track record of closing complex, strategic deals directly or through hands-on support of your team
Meet and exceed quarterly sales targets with a clean, reliable forecast.
The Skill Set
Proven 3+ year track record as a top performing sales leader in software or SaaS (experience in HR solutions is a real plus), with direct experience managing Enterprise Account Executives
Demonstrated ability to close and support complex, strategic deals in the 6 to 7 figure range
Strong coaching mindset: able to diagnose individual strengths and areas of improvement and act proactively rather than reactively
Rigorous, data-driven approach to pipeline management and forecasting, with genuine attention to detail and hygiene
Comfortable playing a hands-on role in commercial cycles, including escalation and direct deal support
Experience collaborating cross-functionally with Pre-sales, Product, and Professional Services teams
Familiarity with leveraging a partner or alliances ecosystem to support new logo acquisition
Ability to hire, onboard, and set up new Account Executives for success
A customer-first mindset, obsessed with impact rather than activity
Comfortable with a written, asynchronous culture and a strong fit with our Convexity operating model
Willingness to travel to meet prospects and attend trade shows
Strong written and verbal communication skills in English
What We Offer
Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L& find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process
Call with the Talent Acquisition Manager
Interview with the Chief Sales Officer (hiring manager)
Case study interview with the Chief Sales Officer & Sales Operations & EMEA VP Enterprise Sales
Clarification Interview with a North American Sales Leader
Culture Interview with 360Learning CEO
References & Offer
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
ОфисNew York; FR | Paris; Toronto; Dubai
ОфисNew York; FR | Paris; Toronto; Dubai
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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США; Clear written and verbal communication across disciplines and time zones, and able to run several projects with limited oversight
ГибридseniorLondon
Boston, MA ; South Windsor, CT ; Watertown, CT
Pembroke, NH
Quezon City, Philippines; Manila, Philippines; Davao City, Philippines; Caloocan, Philippines; Cebu City, Philippines; Zamboanga, Philippines; Taguig, Philippines; Relocation support