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Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO You’ll join a full-stack data team building the systems making our AI agents measurably smarter with every interaction, building the real-time pipelines, analytics products, and deep personalization primitives that turn millions of conversations into business outcomes. You’ll work across these areas: - Data Foundations: Architect and build our core platform to handle data at scale with low latency. This includes our real-time eventing infrastructure, streaming and batch ETL pipelines, and our Iceberg-based data lakehouse. You will own the systems for interactive OLAP querying, orchestration, and experimentation, ensuring our data is trustworthy, fast, and easy to use for the entire organization. - Memory & Personalization: Power the next generation of intelligent experiences. You will develop the systems for long-term agent memory, build reusable Customer Data Platform (CDP) primitives, and implement the optimization loops that allow our agents to personalize interactions and demonstrably lift business outcomes. WHAT YOU'LL BRING We’re excited to meet candidates who bring depth in one of these areas: Platform Engineering - You have designed, built, and operated large-scale data systems, processing terabytes or petabytes of data with technologies like Spark, Flink, Trino/Presto, and data lakehouse formats like Iceberg or Hudi. - You possess strong backend and distributed systems fundamentals in a language like Go, Scala, or Python. You understand the trade-offs of different storage engines, query plans, and data serialization formats. - You have a history of implementing pragmatic data governance, lineage, and testing. You’ve built platforms that are cost-aware, highly operable, and a delight for other engineers to build upon. - You're well-versed in data modeling best practices (dimensional modeling, star/snowflake schemas, slowly changing dimensions) and know how to optimize analytical query patterns for both traditional OLAP systems and modern cloud data warehouses. Product Engineering - You have a portfolio of shipped data products, including analytics dashboards, data visualization tools, or alerting and exploration systems. - You are a skilled full-stack engineer (e.g., TypeScript/React and a service layer like Go), with a keen eye for performance, API design, and polish. - You excel at turning ambiguous questions into clear, intuitive interfaces. You have strong product sense around information architecture, handling empty states, and making complex data explainable. - You have practical experience with ML-powered product features, such as personalization, recommendations, or classification systems. Shared Qualities - Strong software engineering background with 4-7+ years of hands-on development experience in building and shipping production systems or products. - A passion for being on the frontier of AI products. - High agency and a bias to action in a high-autonomy environment. - Degree in Computer Science or related field, or equivalent professional experience.   EVEN BETTER... - Deep experience with event streaming platforms (e.g., Kafka, Kinesis) and real-time data processing. - Experience with modern data visualization libraries (e.g., ECharts, D3.js) and the principles of building performant, reusable charting components for complex data. - Production experience with recommender systems or optimization loops (e.g., multi-armed bandits, ranking). - A track record of leading complex technical projects or mentoring other engineers. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Build Sierra’s enterprise platform capabilities. You’ll design and build the foundational systems and capabilities that enable Sierra to serve the world’s largest and most demanding enterprises. This includes the identity, access management, integration points, and extensibility that enterprise customers require to allow customers to embed Sierra into their existing ecosystems. - Scale with our largest customers. Our enterprise customers have complex environments, strict security requirements, and high expectations for reliability. You’ll ensure Sierra’s platform scales across organizations, regions, and use cases while maintaining performance and simplicity. - Form the foundation of trust. Enterprise customers trust Sierra with their most sensitive workflows and data. You’ll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence across the platform. WHAT YOU’LL BRING - A passion for being on the frontier of AI products. - Pride in building reliable, maintainable, and secure systems that scale. - Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact. - Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity. - 4+ years hands-on experience building production products and systems. - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER… - Experience building enterprise features such as SSO, RBAC, IAM, audit logs, or compliance-adjacent systems. - Experience with integrations, APIs, and working with complex customer environments. - Backend-leaning full-stack experience building enterprise SaaS applications. - Security-adjacent experience (e.g., auth, permissions, data isolation, threat modeling). - Experience building AI-powered products or platforms. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Build primitives for self improvement: Create the feedback loops, evaluation systems, memory, signals, and decisioning infrastructure that help long-running agents learn from outcomes and improve over time. - Build the future of long-horizon agents: Design and ship agents that pursue complex business outcomes over days, weeks, or months across voice, SMS, email, and other channels. - Turn 0-to-1 work into a platform: Identify patterns and build reusable systems, abstractions, and tools that make future Horizon agents faster and easier to launch. - Solve technically complex problems: Build across orchestration, integrations, data, memory, signals, decisioning, observability, and multi-channel engagement. - Shape the Horizon product: Surface platform gaps through hands-on implementation and work with product and engineering to define Horizon’s architecture and roadmap. - Create a clean path beyond the POC: Once a solution is validated, translate what you built into durable product capabilities and enable a successful handoff for continued deployment. WHAT YOU’LL BRING - Experience building and scaling end-to-end production systems. - Strong platform and systems engineering fundamentals. - The ability to move between customer problems, product design, and technical implementation. - Strong technical judgment in ambiguous, fast-changing environments. - A builder’s mindset and the ability to take products from zero to one. - Comfort working directly with customers and understanding complex business processes. - High agency, adaptability, and clear communication. - At least two years of professional software engineering experience - Experience with Python, TypeScript, or Go and React. EVEN BETTER... - Experience as a founder, founding engineer, or early engineer at a startup. - Experience building workflow, orchestration, event-driven, or distributed systems. - Experience developing platforms or reusable infrastructure for other engineers. - Experience building or deploying AI and LLM-powered products. - Familiarity with enterprise integrations, APIs, data pipelines, and systems of record. - Experience working in complex industries such as financial services or healthcare. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO The agent must collect and use a card number but can never see it. This work sits across four hard technical domains: payments, security, real-time voice, and LLMs. Voice is the core challenge. A caller speaks or types a card number in a live, low-latency audio stream, and the digits must never reach the model, while the model stays on the call. Sierra owns every system that touches card data, and one small team owns it end to end across three workstreams: Platform, Product, and Safety & Integrity. Customers keep their own telephony and payment gateways. Payments is live in production for some of the largest consumer enterprises, on a platform that handles hundreds of millions of calls a year. The platform is certified to PCI DSS Level 1. - Build real-time card capture for voice: intercept keypad and spoken digits in a live audio stream, upstream of the agent runtime in a network-segmented environment, while the LLM stays live on the call. Make it work across every telephony provider and protocol Sierra supports. - Build and extend the tokenization platform: agents receive and send short-lived tokens, and the platform swaps a token for the real value only when it calls the customer's payment gateway. - Own the payments egress control plane: every destination for card data is approved, versioned with the agent release, and enforced by infrastructure below the application, not by convention. - Make payment actions correct: an at-most-once action primitive in the Agent SDK, validated amounts and items, and monitoring that compares what the agent said about a payment with what really happened. - Keep card data out of places it should not be: deterministic detection in the agent's hot path that catches what general-purpose models miss. No LLM, including any we build ourselves, ever sees a plaintext card number. - Make payments self-serve: one payments API across Agent Studio, the Agent SDK, and Ghostwriter, Sierra's agent-building agent; gateway middleware that developers write against tokens; and support for single-tenant and customer-cloud deployments. Any team can add payments to an agent without a payments engineer in the loop. - Grow the platform beyond cards: extend tokenization into a privacy vault for all PII. WHAT YOU'LL BRING - 5+ years building backend, platform, or infrastructure systems, with a track record of shipping and operating high-reliability services in production. - A deep security instinct. You design as though every component will eventually be compromised, and you reason naturally about blast radius, least privilege, and making bad states impossible rather than reacting to them. - Rigor about correctness under failure: retries, idempotency, at-most-once behavior, and clear handling of timeouts and unclear results from external systems. - Fluency in a systems language (we use Go) and comfort owning critical systems end to end, from design through production and on-call. - Range and ownership. You like a small team with broad scope, you build clean abstractions over messy external systems, and you're never satisfied solving a problem once per customer. - Clear communication. You can explain a design or a risk to other engineering teams and to non-engineers. - Degree in Computer Science or a related field, or equivalent professional experience. You don't need payments experience. The engineers who built this platform came from backend, infrastructure, and security work, not payments. We care more about how you build correct, secure systems than about the word "payments" on your resume. EVEN BETTER… - Real-time or streaming systems: voice, telephony, media, or low-latency pipelines. - Applied cryptography and key management, network isolation, egress control, or cloud security. - Platforms other engineering teams build on, such as APIs, SDKs, and self-serve developer services. - Deployments into customer-owned clouds or single-tenant environments. - Customer-facing technical work, such as architecture reviews with customers. - Setting technical direction on ambiguous, high-stakes problems. - Payments, fintech, or another sensitive-data domain such as healthcare or identity. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO When someone calls an airline, texts a retailer, or opens their bank's app and talks to a Sierra agent, our systems carry that conversation. Phone calls, SMS, WhatsApp, email, and the chat inside our customers' apps all run through this team. AI voice, chat, and messaging agents are new and they must operate with global communication networks. Nobody has fully solved how to make the two work together at the speed of a real conversation. We have to solve it for millions of calls, and you will be building the future of how entire industries will operate with AI agents. Demo: Finding the perfect stay https://sierra.ai/resources/videos/demo-finding-the-perfect-stay Demo: Flight disruption recovery https://sierra.ai/resources/videos/demo-flight-disruption-recovery - Multi-modal: Make one conversation work across voice, text, and screen. A customer can start by talking, switch to typing on a crowded train, send a photo of a broken part, and get a link or a form back on screen. The agent remembers everything, whichever way the customer talks and personalizes it. You will build on the frontier here, and decide what it should feel like. - Make AI voice feel like a real conversation. Every call crosses carriers, telephony networks, and contact centers around the world before it reaches our agent. Making AI agents feel lively and real across global infrastructure is a critical problem to get right for end users. - Give personal AI agents a safe way in. More people now have their own AI assistants. Today a company can either block them or hand them the user’s full account access. The Personal Agent Protocol https://personalagentprotocol.org/ is an open standard that offers a better option: a safe way for personal agents to work with a company and its Sierra agent. You’ll help build it. - Build the agent experience inside the app. ChatKit is our library of native iOS, Android, and web components for talking to an agent. It covers voice controls, live waveforms, transcripts, and chat. Customers use it to build an agent experience inside a customer’s flagship app, not like a widget added on top. You decide what those components are and how they behave. - Get every call to the right agent. You’ll build and own our global telephony stack: SIP, WebRTC, the Sierra Voice Protocol and our integrations with major contact-center platforms. That means millions of calls and messages, and every one of them reaching the right agent. - Put Sierra on every channel. SMS, WhatsApp, RCS, email, LINE, Messenger and Instagram. You’ll build the tools that let developers launch a new channel on their own, delivering value in hours not weeks. WHAT OWNERSHIP LOOKS LIKE - A bias for shipping. You move fast, and you finish what you start. - Curiosity about the hard parts. You go deep where other engineers avoid going: protocols, edge cases, and end to end multi-modal experiences. - An AI-native way of building. You not only use AI tools every day, it is ingrained in the way you operate and think. You’ve deleted all old priors and re-invented the way you and your teams work from the ground up. Come ready to tell us about something you built that you couldn’t have built 6 months ago. - An obsession with the details. When one call in ten thousand fails, you want to know why. You obsess about the product experience and pixels as much as you do latency and reliability. - Strong backend fundamentals. You can also work comfortably across backend, infra, mobile and web. - 3+ years building production software that real users depend on. WHAT YOU'LL BRING - A passion for being on the frontier of AI products. - Pride in building reliable, maintainable, and secure systems that scale. - Motivation and high-agency to drive outcomes in a high-autonomy culture. - 4+ years hands-on experience building production systems. - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER... - Experience building AI products for enterprise or consumers - Experience building native SDKs for iOS (Swift) or Android (Kotlin) - Experience building messaging apps, voice apps or voice agents - Experience with SIP, WebRTC, Twilio or contact-center platforms - Experience with real-time, low-latency distributed systems None of these are required. If the problems above excite you, we’d love to hear from you. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Reporting & Experimentation: Build a system for analyzing and visualizing millions of data points about agent performance. Enable agent developers to run A/B test their agents to make data-driven decisions about agent behavior. - Data Exploration: Build Explorer, the equivalent of ChatGPT + AI-powered clustering over conversational data. - Monitoring: Build systems for proactively monitoring agents for defects or new patterns. WHAT YOU'LL BRING - A passion for being on the frontier of AI products. - Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact. - Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity. - 4+ years hands-on experience building production products and systems. - Experience and comfort to build and ship full-stack solutions. - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER... - Experience building AI-powered products. - A sharp eye for design. - Experience with Go and Typescript. - Experience building developer tooling, programming languages, or databases. - Leadership experience on technical projects or teams. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real-world scenario imaginable? (See 𝜏-Bench https://sierra.ai/blog/benchmarking-ai-agents) - Content Management: How do we create intuitive, no-code tools that allow anyone to guide and test AI agents? - Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non-deterministic behavior, natural language interactions, and reliance on large language models? (See Sierra’s ADLC https://sierra.ai/blog/agent-development-life-cycle) - Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code? Can we build self-improving systems based on real-world interactions, customer-driven feedback, and self-play? WHAT YOU'LL BRING - A passion for being on the frontier of AI products. - Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact. - Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity. - 4+ years hands-on experience building production products and systems. - Experience and comfort to build and ship full-stack solutions. - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER... - Experience building AI-powered products. - A sharp eye for design. - Experience with Go and Typescript. - Experience building developer tooling, programming languages, or databases. - Leadership experience on technical projects or teams. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO - Build the core systems that power agents. You’ll work on the Agent SDK — the orchestration engine, runtime, and primitives that define how agents reason, take actions, and interact with users and systems. - Design the agentic loop. What primitives do we need to build agents that are steerable and verifiable, while still conversational and adaptive? You’ll help define how agents operate in real-world environments. - Improve retrieval and grounding. You’ll build systems that ensure agents provide accurate, trustworthy responses by effectively retrieving and using knowledge. - Build evaluation systems. You’ll design frameworks that allow us and our customers to measure and improve agent quality over time. WHAT YOU'LL BRING - A passion for being on the frontier of AI products. - Strong software engineering fundamentals and experience building production systems. - Motivation and high-agency to drive outcomes in a high-autonomy culture. - 4+ years hands-on experience building production products and systems. - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER - Experience building AI-powered systems or agent frameworks. - Experience with retrieval, evaluation systems, or LLM-based applications. - Experience building developer platforms or SDKs. - Experience with Go and Typescript. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Every dollar Anthropic earns and every dollar it spends on compute has to reach the books correctly, and the volume grows with Claude usage. That data comes from across the company and from partners: usage and billing, compute, infrastructure assets, leases. Products and pricing models keep launching, and each one adds another path into the books. Our goal is a continuous close with zero material issues, with audit-grade controls. You’ll build the platform that gets us there: one front door for every finance event, an append-only ledger, and an accounting engine that posts each event exactly once. This is a distributed systems problem with an unusually high correctness bar. The system has to be right to the cent, replay cleanly and explain any number as of any date, at that volume. You will shape its architecture. Its users include Claude agents, which read and write through the same APIs and controls as people. You’ll work closely with SWEs in Billing, Compute and Infra on shared contracts and APIs, and with product owners, finance operations and internal audit to turn accounting and controls requirements into designs. You don’t need a finance background. If you have built backend systems where correctness matters, we will teach you the domain. Responsibilities Design and build the front door into finance and its governed contracts: APIs for apps and agents, an event bus for systems that publish, adapters for vendor apps and reports, data-quality gates, and processing that posts every event exactly once, with replay and backfill Drive the build of the accounting ledger and engine: an append-only ledger with idempotent posting, a rules framework that turns business events into journal entries, translation into the ERP, and period locks Design and build the SDKs and frameworks that finance apps and agents build on Build controls into the platform as code: immutable audit trail, maker-checker, scoped access and segregation of duties Build and run the production services that other engineering teams call in real time, such as the tax and collections services in the billing flow, and own their reliability: uptime, latency, throughput and correctness targets agreed with those teams Shape the platform’s technical direction: architecture, engineering standards and design reviews Minimum qualifications Strong backend engineering in a statically typed language such as Go, Java or Rust, or Python at scale Experience designing and running high-volume, event-driven systems (publish/subscribe, streaming) with idempotent processing, replay and backfill Experience designing relational data models and writing SQL for complex, versioned data Experience designing APIs, SDKs and service-to-service integrations used by other teams Experience building systems with auditability, access control or compliance requirements Experience turning requirements from non-engineering partners into technical designs Strong written and verbal communication, including design docs Preferred qualifications 10+ years of experience Experience building developer platforms or paved paths Experience with streaming systems such as Pub/Sub or Kafka Experience building with LLMs and agents, including MCP Built a ledger, sub-ledger, billing or payments system Familiarity with accounting concepts: double-entry, journal entries Familiarity with internal controls and audit concepts: audit trails, segregation of duties, change management Exposure to ERP or financial systems, such as Workday Financials The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Every dollar Anthropic earns and every dollar it spends on compute has to reach the books correctly, and the volume grows with Claude usage. That data comes from across the company and from partners: usage and billing, compute, infrastructure assets, leases. Products and pricing models keep launching, and each one adds another path into the books. Our goal is a continuous close with zero material issues, with audit-grade controls. We're looking for an Engineering Manager to lead the engineers who build the platform that gets us there: one front door for every finance event, an append-only ledger, and an accounting engine that posts each event exactly once. You’ll hire and grow the team, and hold the bar for how the platform is built and run in production. Its users include Claude agents, which read and write through the same APIs and controls as people. You'll partner with engineering teams in Billing, Compute and Infra on shared contracts and APIs, and with product owners and finance operations, who set the priorities and define the needs. You don't need a finance background. If you have led teams that build backend systems where correctness matters, we will teach you the domain. Responsibilities Lead and grow a team of engineers: hire, coach and hold a high bar for engineering quality Own delivery of the front door for finance events and its governed contracts, and the accounting ledger and engine, so every event is posted exactly once and can be traced back to its source Be accountable for the production services that other engineering teams call in real time, such as the tax and collections services in the billing flow Make sure finance apps and agents have the platform support they need: SDKs and frameworks, scoped access, SOX guardrails, observability, and the capabilities finance needs that claude products do not provide out of the box Define and own the reliability and correctness bar: SLOs on the services other teams call, tests that check key upstream calculations on every change, and daily accuracy and completeness checks from source to books Align on technical design, data contracts and APIs with engineering leaders in Billing, Compute and Infra Drive down the time it takes finance to support a new product, program or compute buildout Minimum qualifications Have led teams that build and run high-volume backend systems where correctness matters, such as ledgers, billing, payments, metering or other systems of record Have built or run event-driven systems with idempotent processing, replay and backfill, and know what it takes to keep them correct in production Have sound judgment on platform boundaries, data contracts and API design Have hired and grown engineers, and set engineering standards for platforms Work well across functions, with upstream engineering teams, finance and auditors, and explain technical trade-offs clearly to non-engineering partners, in writing and in the room Preferred qualifications Have 3+ years of engineering management experience, with 8+ years total in the industry Built developer platforms or paved paths used by other builders Worked with Go and with streaming systems such as Pub/Sub or Kafka Built with LLMs and agents, including MCP Built or run a ledger or sub-ledger, with a working knowledge of double-entry accounting Managed teams through audit and compliance work, such as SOX change management, segregation of duties and audit trails Worked with ERP or financial systems, such as Workday Financials or Oracle Financials The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Bessé-sur-Braye, Pays de la Loire Workplace: OnSite ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. About the Role   Mistral is seeking a Data Center Operations Manager to oversee the build, run, and operational excellence of our data centers in the Paris Region. This role is critical to ensuring the reliability, security, and efficiency of our HPC infrastructure as we scale our AI capabilities. Primary Location: Besse-sur-Braye   Key Responsibilities   • Lead the operational management of Mistral’s data centers ensuring seamless coordination and high availability. • Organise and manage onsite operations, technical support, maintenance, and emergency response to ensure 24/7 reliability. • Coordinate hardware deployment, upgrades, and decommissioning with third-party suppliers, ensuring alignment with project timelines. • Follow industry best practices to ensure high-quality installations and adherence to security protocols, contractual obligations, and regulatory requirements. • Oversee ticketing systems for incident resolution, ensuring timely communication and stakeholder updates. • Manage inventory of spare parts and logistics to minimise downtime and maintain operational continuity. • Problem-solve technical issues and mediate challenges to ensure maximum uptime and performance of data center resources. • Provide regular updates to internal and external stakeholders on operational status, risks, and improvements. • Manage local contracts with DC providers and OEM. • Manage the site’s annual operating budget (OpEx) for utilities, maintenance services, and consumables, driving site cost efficiency. • Establish, implement, and enforce robust Health, Safety, and Environmental (HSE) policies and protocols for all site personnel, contractors, and visitors, ensuring compliance with local regulations. • Identify and implement opportunities for the automation of routine operations tasks (e.g., alert handling, reporting, and asset tracking) to improve team efficiency.     Qualifications & Experience   • Degree in Computer Science, Electrical/Mechanical Engineering, or related field, or equivalent experience, with a strong understanding of data center technical requirements and operations. • Proven track record in data center operations, hardware management, or infrastructure support, preferably in HPC or cloud environments. • Experience managing large-scale infrastructure projects, including build-outs, migrations, or upgrades. • Strong ability to coordinate and lead vendors, contractors, and internal teams, including review, escalation, and contractual engagement. • Comfortable with contract negotiation and management. • Hands-on troubleshooting skills and ability to work and lead in critical situations and aggressive timelines. • Knowledge of data center security standards (physical and digital) and compliance requirements. • Relevant professional certifications such as CDCP, CDCE, or ITIL v4 are highly desired. • Language Skills: Fluency in English and French.   WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Cyprus; Georgia; Poland; Spain; Serbia; Portugal We are looking for an experienced Enterprise Architect to own the overall technical architecture of the entire GoMining ecosystem, not just individual products. Your scope covers the architecture of all key domains (Payments, Cards, Custody, Wallet, Mining, and Core Platform) and the connections between them. You will ensure that our products, platforms, infrastructure, and financial services operate as a scalable, secure, reliable, and interconnected ecosystem. This is a highly influential role that requires both strategic architectural vision and deep hands-on engineering expertise. You will shape the target architecture, define technical standards, manage architectural dependencies, make critical technical decisions, and help teams choose the right path. You will work closely with the CTO, engineering leadership, and product teams. Proven experience in FinTech, banking, payments, or cryptocurrency platforms is mandatory. Key Responsibilities Own and continuously evolve the end-to-end architecture of the GoMining ecosystem. Define the target enterprise architecture, architectural principles, standards, and long-term technology roadmap. Ensure architectural consistency and seamless integration across financial products, payments, wallets, custody, cards, mining services, and core platform infrastructure. Design scalable and resilient distributed systems capable of supporting millions of users and high transaction volumes. Establish clear architectural boundaries, service ownership, integration patterns, and data flows across multiple engineering teams. Drive critical architecture decisions involving microservices, APIs, event-driven systems, data platforms, and cloud infrastructure. Identify and eliminate architectural bottlenecks, technical debt, scalability limitations, and system dependencies. Lead architecture reviews and provide technical guidance to engineering teams. Collaborate with the CTO, Engineering Leads, Product Leaders, and business stakeholders to align technical architecture with business strategy. Evaluate new technologies, architectural approaches, and infrastructure solutions. Ensure security, reliability, observability, performance, and operational resilience are embedded into architectural decisions. Remain deeply involved in technical discussions, solution design, and implementation reviews. Requirements 8+ years of software engineering experience, including 3+ years in enterprise, platform, or solution architecture roles. Mandatory experience architecting systems within FinTech, banking, payments, digital banking, or cryptocurrency companies. Proven experience designing architecture across multiple interconnected products, services, or business domains. Strong software engineering background, ideally as a Senior / Lead / Principal Engineer. Deep understanding of distributed systems, microservices, event-driven architecture, API design, and integration patterns. Experience designing high-load, fault-tolerant, and mission-critical systems. Strong knowledge of cloud infrastructure (AWS, GCP, or Azure). Understanding of financial transaction processing, data consistency, security, and regulatory requirements. Ability to define long-term architectural strategy while remaining technically hands-on. Experience driving architectural decisions across multiple engineering teams. Excellent stakeholder management and communication skills. Nice to have Experience with cryptocurrency exchanges, blockchain infrastructure, digital wallets, or custody solutions. Experience with card issuing, payment processing, banking integrations, or financial ledgers. Experience building or transforming complex multi-product financial ecosystems. Familiarity with PCI DSS, KYC, AML, and financial compliance requirements. Experience scaling platforms to millions of users. Benefits Professional growth: support for courses, conferences, and English learning (up to 100% coverage). Work-life fit: remote or hybrid format with flexible hours across international teams. Paid leave: up to 20 vacation days +  8 company holidays + 5 personal days per year Recognition programs: structured performance reviews and team awards. Team culture: retreats in international locations (for example, company apartments in Cyprus).

Location: Tallinn, Harjumaa, Estonia Welcome to Torrero — an all-in-one source for cutting-edge white-label casino, sportsbook solutions, and B2B aggregation. Built on a foundation of trust and compliance, we offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as a preferred partner for iGaming businesses worldwide. With a wide range of sports events, convenient payment options, and support for 35+ languages, we make gaming accessible to players around the globe. If you enjoy a fast-paced, dynamic environment with a startup mindset, passionate people, and opportunities to make a tangible impact, we invite you to join us on our journey as we continue to grow and expand our business. About the Role We are looking for an experienced Head of KYC (CDD/EDD) to lead and develop our KYC team, ensure the accuracy and consistency of player verification decisions, and strengthen our Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes. You will be responsible for establishing effective quality control procedures, identifying recurring errors, improving operational workflows, and ensuring that KYC specialists apply internal policies and regulatory requirements consistently. The role requires close collaboration with AML, Responsible Gambling (RG), Compliance, Customer Support, and Technical Support teams to resolve complex cases, improve information flows, and ensure a consistent approach to player verification and risk management. We are looking for a hands-on leader who can combine strong technical KYC/EDD expertise with people management, practical training, and continuous process improvement. You will be doing: Lead day-to-day KYC operations, ensuring accurate and timely CDD/EDD processing. Establish and maintain quality assurance procedures to identify errors, inconsistencies, and compliance gaps. Analyse recurring mistakes, identify root causes, and implement corrective actions. Review complex and high-risk cases, including PEPs, adverse media, source of funds, and source of wealth assessments. Monitor team performance, quality metrics, processing times, and adherence to SLAs. Lead, mentor, and train KYC specialists, providing regular feedback and coaching. Develop training materials, internal guidelines, checklists, and improvement plans. Maintain and improve KYC procedures and internal controls in line with applicable regulatory requirements. Ensure accurate case documentation and support internal and external audits. Collaborate with AML, Compliance, and Responsible Gambling teams on risk assessments and escalations. Work closely with Customer Support, Technical Support, and Payments teams to resolve KYC-related issues. Identify process inefficiencies and drive improvements in workflows, tools, and verification accuracy. Your Expertise to Meet the Requirements: Proven experience in KYC, CDD, and EDD within iGaming, online gambling, fintech, banking, or financial services. Previous experience leading, supervising, or mentoring a team, ideally in a high-volume operational environment. Strong knowledge of AML/KYC principles, customer risk assessment, identity verification, PEP screening, adverse media screening, and risk-based due diligence. Practical experience handling complex EDD cases, including source of funds and source of wealth assessments. Good understanding of relevant regulatory and licensing requirements, particularly those applicable to the EU, Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), or other relevant iGaming jurisdictions. Experience designing or implementing quality assurance processes, conducting case reviews, and analysing operational errors. Strong analytical skills and excellent attention to detail, with the ability to make well-reasoned decisions in complex cases. Excellent communication and interpersonal skills, with the ability to work effectively across multiple departments. A proactive, hands-on approach, with a strong sense of ownership and accountability. Fluency in Russian & English, both written and spoken. We offer: Competitive salary Private health insurance Sports benefit Annual paid vacation for 28 calendar days 3 paid sick days a year without medical certificate Seniority leave Birthday Day off Regular team and company events Comfortable office in the centre of Tallinn with the flexible working schedule Top notch work equipment Amicable work environment and supportive team members Real career opportunities and professional growth The great team across the world Hiring Stages: HR Introductory call Panel Interview with stakeholders References check Job offer

Location: Limassol, Cyprus The Vault is actively seeking new talent, acknowledging that our people are the cornerstone of our strength and the assurance of our future success. We are currently looking for a Head of Back Office to join our team. In this role, you will take full ownership of back-office operations, combining hands-on execution with the responsibility of designing, improving, and maintaining processes that support both regulatory compliance and business growth. You will help us with: Set up, manage, and continuously improve back-office processes for the Digital Assets business Execute client orders, conduct settlements in cryptocurrency and fiat money Manage and keep up to date customer profiles Take ownership of projects focused on automation and the enhancement of internal back-office systems Maintain and supervise records for client and proprietary post-trade processing and digital asset payments Carry out and oversee daily and monthly reconciliations, ensuring accuracy and timely reporting to senior management Act as the main contact for external parties to resolve operational issues and ensure smooth workflows Keep internal systems and records aligned with regulatory standards and business needs Prepare and deliver client reports with a strong emphasis on accuracy and transparency Ensure timely preparation and submission of all reports required by regulators under CASP and MiCAR frameworks Communicate with clients and management regarding orders and operational matters, providing reliable support and clarity Tackle ad-hoc tasks and operational challenges with accountability and initiative Requirements University degree in Finance or a related field Proven experience within back-office operations, ideally within the digital assets or broader financial industry Knowledge of regulatory frameworks, practices, and principles within the financial industry Experience in preparing and submitting regulatory reports to CySEC or similar authorities Strong analytical skills and attention to detail, with the ability to resolve discrepancies independently Language proficiency in English High computer literacy and confidence in working with various systems A proactive mindset with the ability to balance execution and process development Good command of English You will have an advantage if you have: Knowledge of Cyprus local regime, MiCAR and other CASP regulation frameworks CySEC certificate Experience at working with record keeping in regulated business Benefits Competitive salary; Annual performance bonus; Relocation to Cyprus and Visa support; Access to our Limassol offices, including daily drinks and snacks, as well as parking facilities; Working hours are from 9:00 to 18:00, with a shorter day on Fridays until 16:30; 24 working days of paid annual leave, in addition to statutory public and bank holidays in Cyprus; 14 working days of paid sick leave per calendar year; Work permit sponsorship and full support with all related arrangements; The opportunity to participate in corporate sports activities and events, and receive corporate gifts.

Location: Metn, Lebanon Role Overview At Toters, we are on a mission to be the heartbeat of local economies, driving growth by connecting people with anything they need, fast. We believe in turning big ideas into real-world impact, empowering local businesses and making everyday life easier for our customers. As our warehouse operations continue to grow across Toters Fresh and Trade, we are looking for an HR Business Partner (HRBP) to provide dedicated HR partnership to warehouse operations across an assigned region (North or South). This role will work closely with regional Operations leaders and warehouse managers to translate business priorities into practical people plans, strengthen employee relations and retention, and ensure consistent HR practices across multiple sites. It combines hands-on operational support with a proactive focus on workforce planning, performance, engagement, and organizational effectiveness. Key Responsibilities Regional Business Partnership & Workforce Planning Act as the primary HR counterpart for Operations leaders and warehouse managers across the assigned region, building trusted relationships and providing practical guidance on people matters. Partner with Operations to forecast staffing needs, prioritize vacancies, and plan workforce deployment in line with warehouse openings, business volumes, turnover, and budgeted headcount. Review workforce trends and operational feedback to identify people risks, capacity gaps, and opportunities to improve how HR support is delivered across the region. Recruitment & Employee Lifecycle Partner with Recruitment and Operations to deliver timely hiring for warehouse roles, including high-volume recruitment, interview coordination, open recruitment days, and referral initiatives. Ensure onboarding, transfers between branches, probation follow-up, and offboarding are completed consistently and in coordination with the relevant HR and Operations teams. Monitor hiring progress and staffing gaps, follow up on delays, and escalate risks that could affect warehouse readiness or business continuity. Employee Relations & Manager Support Advise managers on day-to-day employee relations matters, including attendance, conduct, grievances, conflict, performance concerns, and policy application. Handle employee cases fairly, confidentially, and consistently; maintain appropriate documentation and escalate sensitive or high-risk matters when required. Maintain regular on-site presence across the assigned warehouse network to understand employee concerns, coach managers, and support timely issue resolution. Performance, Engagement & Retention Drive timely probation reviews, performance follow-up, and improvement plans in partnership with managers and the wider HR team. Monitor turnover, absenteeism, employee feedback, and exit insights to identify root causes and recommend practical retention actions. Support the implementation of employee recognition, development, engagement, and career-growth initiatives suited to warehouse employees and operational needs. HR Operations, Compliance & Reporting Work with HR Operations and warehouse managers to validate attendance, overtime, time deviations, leave, and other payroll inputs, ensuring discrepancies are resolved before payroll deadlines. Follow up on required employee documentation, NSSF enrollment, joining and leaving records, and other applicable compliance requirements in coordination with the relevant HR owners. Track and report regional indicators such as headcount, vacancies, time to fill, turnover, absenteeism, employee cases, probation outcomes, and payroll exceptions; use findings to drive action. What We're Looking For At least 5 years of progressive HR experience, preferably in an HR Business Partner or HR Generalist role supporting operational teams. Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred. Experience in a multi-site, high-volume, or operations-intensive environment such as logistics, retail, food and beverage, warehousing, or a similar industry is an advantage. Practical experience in employee relations, manager coaching, recruitment, performance management, and employee lifecycle processes. Working knowledge of Lebanese employment requirements and NSSF-related processes, with the judgment to seek specialist advice when needed. Strong analytical skills and confidence using workforce data to identify trends, explain risks, and recommend actions. Excellent communication, relationship-building, influencing, and problem-solving skills, including the ability to handle sensitive matters with discretion. Ability to balance strategic priorities with hands-on execution, manage competing deadlines, and follow through on commitments. Willingness to travel regularly between warehouse sites in the assigned region. What Sets This Role Apart Direct ownership of the people agenda for a regional warehouse network within a fast-growing business. Opportunity to influence business decisions through workforce insights and close partnership with Operations. A hands-on role that connects employee experience with day-to-day operational performance. Opportunity to strengthen consistency, accountability, retention, and manager capability across multiple sites.

Location: Baghdad, Iraq Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets. In this role, you’ll be part of the HR Team, responsible for the daily and administrative HR duties. Your roll will be assisting the HR team with recruitment, record maintenance, and provide clerical support to all employees. Responsibilities Respond to HR inquiries and requests from branch staff, managers, and external parties. Maintain accurate digital and physical employee records . Support high-volume recruitment post vacancies, screen CVs, schedule interviews, run reference checks, and issue employment contracts. Track and renew employee health certificates, medical checks as required by local regulations. Conduct orientation for new hires and update their records. Support branch managers with attendance tracking, shift records, leave, and payroll. Complete resignation and termination paperwork, including clearance and final settlement documents. Help ensure compliance with labor law and company HR policies across all branches. Stay up to date with HR trends and best practices in the hospitality industry. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred). At least 1 year of experience as an HR Officer, preferably in restaurants, hospitality, or F&B. Solid understanding of core HR functions and local labor law. Experience with high-volume, fast-turnover hiring is a strong plus. Excellent written and verbal communication skills in [Arabic and English]. Able to work under pressure and meet tight deadlines in a fast-paced environment. Strong computer skills: email, MS Office . Good organizational and time management skills, with close attention to detail. Willing to visit branches regularly and be flexible with working hours when needed.

Location: Brazil; Argentina; Colombia; Mexico; Chile; Costa Rica Subject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: Dubai, United Arab Emirates KAIZEN Asset Management Services, a prominent property management firm in Dubai, is looking for a seasoned and detail-oriented Senior Facilities Engineer to enhance our team. In this role, you will leverage your extensive knowledge and experience in facility management to ensure the operational excellence of our properties, contributing significantly to tenant satisfaction and building performance. As a Senior Facilities Engineer, you will oversee complex building systems and maintenance activities, implementing effective strategies for continuous improvement and cost efficiency. You will lead troubleshooting efforts, manage maintenance personnel, and ensure compliance with all applicable safety regulations. Responsibilities Manage and oversee the operation, maintenance, and repair of all building systems, including HVAC, plumbing, electrical, and structural elements. Conduct in-depth inspections and assessments to identify potential issues and develop solutions to enhance system performance and reduce downtime. Lead and mentor the facilities team, providing guidance and fostering a collaborative environment. Develop and maintain preventive and corrective maintenance programs to ensure all systems function optimally. Coordinate with contractors and vendors for major repairs and renovations, ensuring all work meets the company's quality standards and budget constraints. Prepare and manage the facilities budget, including estimating costs for repairs and upgrades. Conduct energy audits and implement initiatives aimed at sustainability and energy efficiency. Ensure compliance with regulatory requirements, health and safety standards, and environmental policies. Prepare detailed reports on facilities performance and project progress for presentation to management. Stay updated with industry trends, emerging technologies, and best practices in facility management. Requirements Bachelor's degree in Mechanical or Electrical Engineering, Facility Management, or a related field. Minimum of 5-8 years of experience in facilities management, with a focus on engineering roles. Proven experience overseeing building operations and maintenance, preferably in a senior capacity. Strong technical expertise in building systems including HVAC, electrical, plumbing, and fire safety. Excellent leadership and team management abilities. Exceptional analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to interact effectively with clients and maintenance staff. Proficient in facility management software and Microsoft Office Suite. Knowledge of health and safety regulations and compliance standards. Valid UAE driver's license.