Location: United Kingdom; Spain; Netherlands; Poland
Workplace: remote
Head of Editorial
About the Role
Finom is looking for a Head of Editorial to own the words across the Finom experience.
We'll be direct with you, because we'd rather you hear it from us than discover it in the first week: our copy isn't good enough yet. It’s inconsistent, it's longer than it needs to be, it doesn't sound enough like us (which we’re still working out), it doesn't convert as well as we’d like, and errors make it through to publication.
That's the job. You'll own the voice, the style guide and the editorial review layer that makes top notch words systematic rather than accidental. You'll lead our copywriting team, develop them, and help them realise their potential. You'll do this by showing as well as telling: you'll show us what amazing looks like. And you'll set Finom's editorial AI strategy, deciding where generation, drafting and checking genuinely help, and where they don't belong at all.
You will own the English (not localisation, but you'll work closely with the people who do, because English is the source language), which means your standard becomes the ceiling for every market we operate in. Tighten the English and every language gets better.
This is a role for an exceptional editor. Not only a writer, though you'll need to be a strong one. The core of this job is taking someone else's draft and making it materially better, quickly, because you've established a strong standard that brings results. If you find that more satisfying than seeing your own byline, you'll enjoy this job a lot.
What You'll Be Doing
• Owning the words across the Finom experience: the standard, the voice and the final read
• Building and owning the style guide, and driving its adoption well beyond the Editorial team
• Establishing the editorial review layer: who reads what before it ships, against what criteria, and how nothing goes out with errors in it
• Leading and developing the copywriting team, giving direct and useful feedback, and hiring as the function grows
• Owning Finom's editorial AI strategy: where generation, drafting and checking are used, where they aren't, and what quality gates they have to pass
• Writing personally on key projects, campaigns and launches
• Coordinating across lifecycle, web, paid and social so that Finom's language is consistent everywhere a customer meets us
• Partnering with Product to make sure brand voice holds inside the product, not just in marketing
• Working closely with localisation partners so English source quality lifts every market
• Making copy work commercially: tightening, sharpening and testing so that writing converts rather than merely describes
• Building the intake and prioritisation model that lets a small team serve rising demand without the standard slipping
What Success Looks Like
In your first 30 days: you've read everything, you know where the worst copy is and why, you've properly assessed the team you've inherited, and you understand where demand actually comes from. You have a diagnosis, not yet a plan. By 45 days: a first version of the style guide is in use, an editorial review layer is running, and errors have stopped reaching publication. By 60 days: intake and prioritisation are agreed with the teams generating demand, the voice is documented and being adopted outside Editorial, and your first AI-assisted workflows are live with quality gates that hold. By 6 months: Finom sounds like one company everywhere. Copy is tighter and converting better, with evidence. The writers on your team are visibly better than when you arrived. Editorial runs as a function rather than a queue.
Who You Are
• An outstanding and fast editor. You improve other people's writing without taking it over. You do it under deadline, without agonising
• A precise writer. Your English is exceptional. You cut rather than decorate
• Direct about quality. You can tell someone their draft isn't working, explain exactly why, and leave them wanting to fix it
• A brilliant documentor. You've created style guides, review processes or editorial standards where none existed
• Commercially literate. You treat copy as a lever, not only as craft, and you can point to writing that moved a number
• Genuinely cross-functional. You get good work shipped through other teams' processes, not just your own
• Comfortable with ambiguity. There's no style guide, no review process and no documented voice yet. You find that energising
Must-Haves
• Evidence that you can lead the editorial standard, whether through direct people management, mentoring other writers, or operating as a senior individual contributor with strong stakeholder influence. Experience managing and developing writers is highly valued.
• Experience producing high-volume marketing and conversion copy in a fast-moving tech or digital environment. In-house experience is preferred, but strong agency backgrounds are equally relevant where you’ve worked at pace across multiple channels.
• English at native level. Exceptional command of written English, since your work sets the quality ceiling for every localised market
• Demonstrable AI fluency in an editorial context. Not tool familiarity: evidence that you've set policy in practice, defined where AI isn't used, built the checking layer, and held quality as volume rose
• A track record of building editorial standards, style guides or review processes from scratch
• Experience developing writers who measurably improved
• Ability to work across marketing and product surfaces
• Based in an eligible EU location, the UK or Ireland
We're deliberately open on background. Editorial and journalism, brand and advertising copywriting, and B2B content marketing are all valid routes into this role. We care about the work and the judgement, not the job titles.
Nice-to-Haves
• Fintech, financial services or another regulated industry where precision genuinely matters
• Experience owning voice across both marketing and in-product copy
• Experience running a source-language function feeding multi-market localisation
• Experience building or managing a freelance writer network
Why Finom
Finom is building the financial platform European entrepreneurs actually want to use, in a category where almost every brand looks and sounds the same. Our customers rate us 4.8 on Trustpilot, higher than any other B2B banking player in Europe, so the product is genuinely good; the job in Brand is to make sure the way Finom reads and sounds matches it. That means an editorial function you get to build rather than inherit, an editorial AI strategy designed from a clean sheet at a moment when very few companies have worked this out properly, and real appetite at senior level for quality as a way to win rather than a cost line. If you've spent time somewhere the writing was tolerated rather than cared about, this will feel different.
Compensation & Benefits
This role sits at Job Level 6, which includes equity options under Finom's Incentive Plan, eligibility for the High Performance Bonus Plan, and a salary positioned within Finom's range for your location, level and job family, benchmarked to the 50th–75th market percentile.
Our Process
A 30-minute screen, a conversation with the VP of Brand, a three-hour editorial task with a follow-up discussion, a short cross-functional panel, a conversation with the writers you'd be leading, and a final interview with our CMO. We aim to move quickly and we'll tell you where you stand at every stage.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: United Kingdom; Spain; Netherlands; Poland
Workplace: remote
Art Director, Brand & Marketing Design
About the Role
Finom is building a brand that European entrepreneurs recognise and trust, and right now the visual side of that brand needs an owner.
We are looking for an Art Director to lead our Marketing Design team and take ownership of Finom's visual identity end to end. Not marketing design in isolation: the brand system itself, the guidelines behind it, and how consistently it shows up everywhere Finom appears.
You are joining at a genuine inflection point. Finom is growing fast, helping entrepreneurs around Europe take their businesses to the next level. We have over 200k users with ambition for millions more. Meanwhile, our customers rate us 4.8 on Trustpilot, the only business banking app above 4.7.
Our ambition brings with it a unique set of challenges. Your job will be twofold: raise the creative bar, and build the system that lets a team deliver at volume without the quality dropping.
Your first months will be as much about diagnosis as creation: auditing the existing identity, understanding where the current team and workflows are working or falling short, and putting the foundations in place for what comes next. From there, you'll help determine and lead the next evolution of Finom's visual identity.
This is a hands-on leadership role. You will direct and mentor, and you will also design, setting the visual benchmark yourself, not just reviewing other people's work against it. You will work in close partnership with our VP of Product Design, so that the brand reads as one across marketing, product, and the entire brand experience.
Finom is building an AI-native production pipeline, and we want a creative leader who is already fluent in it. Not someone curious about AI, someone who has shipped with it and can design the workflows, quality gates and brand guardrails that make AI output genuinely good rather than merely fast.
What You Will Be Doing
• Own Finom's visual identity (the brand system, guidelines, design systems and documentation) and drive consistent adoption across every team and touchpoint, including teams that produce assets outside your own
• Set and hold the creative bar. Shape visual direction across channels and make consistency and quality non-negotiable
• Lead and develop the existing Marketing Design team, assess its capabilities and future shape, and determine where additional permanent, freelance or AI-enabled capacity is needed
• Define the design requirements for intake, briefing, prioritisation, SLAs and review, working with Brand Operations and Marketing Operations to turn them into scalable processes
• Design and direct high-quality visual and motion assets that bring the brand to life, personally setting the benchmark for the wider team
• Build the AI-native production pipeline: define where AI accelerates the work, where it doesn't, and what quality and brand-integrity gates it has to pass. Create the templates, systems and tools that let both designers and AI workflows execute independently
• Provide creative direction at the front of significant projects (the creative kickoff, the concept, the narrative) rather than reviewing work once it's already been produced
• Direct the creation of mood boards, design references, scamps, storyboards and animatics to communicate creative intent
• Partner with Marketing, Product, copywriters and strategists to develop campaigns across digital-first channels (social, web, video), with the ability to stretch into ATL where the moment calls for it
• Own projects from concept through delivery, and run multiple parallel workstreams without letting standards slip
• Build and present creative work to senior stakeholders, articulating rationale clearly enough to guide decisions
• Manage a flexible pool of freelance and external creative partners to absorb peaks in demand
• Act as guardian of the visual identity while continuously pushing where the brand can be braver
Who You Are
• A genuinely strong designer. Other designers respect your work and want to learn from you; that's the bar, and it isn't optional for this role
• Strong design taste, and able to articulate how it impacts the business. You can tell excellent from generic and explain precisely why, in terms a non-designer can act on
• A builder of process as much as a maker of work. You believe high volume and high quality are compatible, and you have the systems thinking to prove it
• Customer-obsessed in how you approach brand: your creative decisions trace back to what the audience actually responds to, not to internal taste
• Comfortable with ambiguity. Finom is moving fast, the setup is being built as you go, and you find that energising rather than exhausting
• A generous leader who elevates people, gives direct feedback, and turns good work into exceptional work
• Confident with senior stakeholders without becoming a bottleneck for them
Must-Haves
• 8+ years as a graphic or brand designer, ideally in fast-moving, brand-led environments
• 4+ years as a design leader with direct responsibility for a team of three or more
• Experience building customer-facing technology brands or consumer digital products at scale. Your portfolio should show how strong visual craft works alongside usability, clarity and commercial objectives
• A track record of building and evolving brand systems across campaigns, products or businesses, including ownership of key visual directions
• A standout portfolio showing strategic thinking, creativity and polished execution across visual design, motion, editorial, digital and social formats
• Clear examples of work where you led or directed other creatives
• Demonstrated AI design fluency, with evidence of AI-native production rather than occasional AI assistance: workflows you built, quality standards you set, output you shipped
• Experience creating scalable brand systems, templates, tools and guidelines that let other teams execute independently
• Expertise across Adobe Creative Cloud and Figma, with the ability to define efficient workflows and standards for a team
• A portfolio of shipped brand assets: campaign visuals, social graphics, presentation decks, event materials, marketing collateral
• Excellent communication skills and the judgement to influence at a senior level
• Fluent English
Nice-to-Haves
• Experience in fintech or financial services
• Experience with sponsorship, partnership or event-led brand work at scale
• Motion design depth, or experience directing motion specialists
• Experience partnering closely with a product design function on a shared brand system
• Experience building and managing a freelance or external creative network
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!
What will I be doing?
You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
You will drive the overall efficiency of our Services Delivery Partner operations
You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals
What skills do I need?
6+ years of work experience, with 4+ year(s) in an Implementation Manager role
Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers and consultants via video calls
Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Bonus skills & attributes
Experience training on SaaS products or specifically, experience with Fin
Experience with AI Agents and / or Large Language Models
Past experience managing projects delivered by Consulting Firms
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $139,300-$166,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!
What will I be doing?
You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
You will drive the overall efficiency of our Services Delivery Partner operations
You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals
What skills do I need?
6+ years of work experience, with 4+ year(s) in an Implementation Manager role
Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers and consultants via video calls
Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Bonus skills & attributes
Experience training on SaaS products or specifically, experience with Fin
Experience with AI Agents and / or Large Language Models
Past experience managing projects delivered by Consulting Firms
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $154,800-$184,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Ireland; London, England, United Kingdom
About the Job:
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.
Responsibilities:
Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts
About You:
Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment.
Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.
Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker.
Excellent Communication: Your written and spoken communication skills are outstanding.
Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work.
Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.
Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.
Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner.
Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!
Qualifications:
5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
Experience with both proactive and reactive customer success motions.
We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
We're looking for a passionate Product Designer to join our team and help shape the tools of the future. You should be a motivated self-starter with experience partnering with engineering teams and shipping real products. In this role, you'll work closely with product, engineering, and research to have a meaningful impact on Runway's design direction and future.
WHAT YOU’LL DO
- Lead design projects, including new features and improvements to our mobile and web platforms
- Produce, iterate, and prototype concepts for creative workflows
- Collaborate closely with the engineering and product teams to suggest product and process improvements
- Contribute to maintaining visual and user experience consistency across our products
WHAT YOU’LL NEED
- Experience designing flows, prototypes and high-fidelity UI's for web products and strong visual design skills
- Understanding of modern web technologies, web interactions, and usability standards
- Experience delivering and iterating fast in close collaboration with engineering, product, and data teams
- Ability and flexibility to iterate fast and often
- Comfortable picking up unfamiliar parts of the product rather than waiting to be assigned only what you already know
- Knowledge and understanding of the creative tool space
- Bonus points if you have experience with creating functional prototypes using AI tools (Claude Code, Cursor, etc.)
- At Runway, it’s always a bonus if you have artistic and creative potential (particularly skills with video/audio editing, icon/typography design, Illustration, etc.)
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
The Figma Research team is hiring an experienced researcher for our Rapid Research program. We're product builders who bring research expertise to the team, working closely with designers, product managers, and engineers to clarify problems, test ideas, and recommend what to change—often in one- to two-week sprints.
You'll rotate across product areas, ramp up quickly, and build relationships as you go, energized by unfamiliar products and ambiguous problems and ready to take initiative rather than wait for a fully scoped brief. You bring strong opinions about what makes a great experience, grounded in the needs of the people using it, spot connections across product areas, and combine deep qualitative and quantitative research expertise with a flexible, resourceful approach to moving quickly without sacrificing rigor. Beyond individual studies, you bring a clear point of view on what to build or change, tailor your communication to your audience, and are willing to challenge assumptions and say the hard thing with care—asking for help when you need it and offering it when others do.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Scope and run focused research in quick sprints, using sound methods to answer the questions most likely to change a product decision
Turn findings into specific recommendations a designer or PM can act on, working through tradeoffs and helping the team put them into practice
Present product recommendations to cross-functional teams and senior leadership, telling the story behind the data, not just reporting insights
Rotate across product areas and teams as needed, building credibility and relationships quickly without being embedded long-term
Contribute beyond research studies by using our products, joining design reviews, and helping teams recognize when they have enough information to act
Bring clarity to ambiguous problems, challenge assumptions, and adjust the scope or approach as you learn
Experiment with tools, templates, and workflows to make research faster and sharper
We'd love to hear from you if you have:
7+ years of experience in research at high-growth product organizations, UX/design agencies, or strategic consultancies focused on digital experiences
Proficiency in mixed methods research, including qualitative approaches such as interviews and quantitative approaches such as surveys and data analysis
Strong product judgment, with examples of specific recommendations you made and how they shaped the product, backed by strong communication and storytelling skills with a track record of securing executive buy-in
Experience ramping up quickly on new projects and delivering clear recommendations in one- to two-week research sprints, turning ambiguous problems into clear questions and a practical path forward
A scrappy, flexible approach, adapting to changing priorities and tight timelines while maintaining sound research methods, including active use of AI tools to improve speed, quality, or scale
While it's not required, it's an added plus if you also have:
Proficiency in designing and prototyping, ideally within the Figma suite of tools
Familiarity with researching design tools, developer tools, creative software, or other products people use to build things
A background in product design, product management, or engineering
Ability to combine product analytics with qualitative research to inform recommendations
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$169,000
—
$250,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Singapore
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic is growing quickly across Asia Pacific, and our International Recruiting Coordination team is building for it. As our first Recruiting Coordinator based in Singapore, you'll deliver a warm, high touch interview experience for candidates across APAC, including Japan, Korea, India, Australia, New Zealand and South East Asia. You'll partner closely with our APAC recruiters and recruiting managers, be the local point of contact for candidates and interviewers in the region and help keep hiring moving around the clock as part of a follow the sun coordination model with your teammates.
As you'll be first in seat, you'll also help shape how coordination works in a region where we're still building: spotting what's missing, documenting what works and making it easier for the people who join after you.
You'll own coordination for your region end to end and act as our go to operator for APAC hiring logistics, working independently with support from your manager.
Responsibilities:
Schedule a high volume of APAC interview loops, from hiring manager screens through onsites, debriefs and reference calls, across multiple time zones, languages and stakeholder calendars.
Be the primary point of contact for candidates on logistics, with a warm, clear and culturally aware tone that makes every candidate feel supported and informed.
Partner with recruiters and hiring managers as a trusted advisor: flag capacity risks, local holidays and market norms early, and help them see around corners.
Keep our systems accurate for APAC roles, including Greenhouse job setup, interview plans; scheduling tool configuration and supervise automations.
Provide coverage within our follow the sun model, with clean handoffs so candidates never feel the gaps between regions.
Support recruiters and RecOps with regional hiring operations as our APAC footprint grows, such as new locations, entity changes, offer logistics and onboarding handoffs.
Improve our processes and document what works.
Independently scope and lead projects, from problem to adopted solution.
Use AI tools as a core part of your daily workflow.
You may be a good fit if you have:
4+ years of experience in recruiting coordination or high volume scheduling, ideally supporting multiple APAC markets.
Experience coordinating across time zones and markets, with an understanding of local business norms across APAC.
Hands-on experience with an applicant tracking system (e.g., Greenhouse) and a scheduling tool (e.g., ModernLoop, GoodTime).
Excellent written communication, especially a knack for friendly, informative emails that build rapport and convey information clearly.
Comfort creating structure where there isn't one yet, and the judgment to know when to escalate.
Hands on fluency with AI tools, and the judgment to know when to trust the output and when to override it.
A love of feedback, and comfort both requesting and providing it.
Fluency in English (native or business-level).
Additional APAC languages (e.g., Japanese, Korean or Mandarin) a plus.
A genuine interest in Anthropic's mission and our deep commitment to AI safety.
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Bratislava, Slovakia
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
What You’ll Do
Onboard and manage clients to ensure successful Google Ads campaign setups.
Develop smart, tailored PPC strategies to help clients achieve their business goals.
Continuously optimize campaigns for maximum performance and ROI.
Act as a trusted Google Ads consultant, advising on best practices, targeting, budget, and campaign design.
Monitor and analyze campaign performance, providing regular, actionable reports.
Identify new growth opportunities within client accounts and recommend additional products and services.
Collaborate closely with sales, support, and cross-functional teams to ensure a seamless client experience.
Stay ahead of market trends, Google Ads updates, and digital innovations.
What You Need For This Role
Experience managing Google Ads campaigns and working with digital performance agencies.
Solid understanding of Google Analytics (GTM experience is a plus).
Strong communication and relationship-building skills.
Analytical mindset with the ability to work independently.
Fluency in English and Slovak is preferred.
What Will Make Us Really Love You
You’re detail-oriented, proactive, and solution-focused.
You have a positive, growth-driven attitude and love taking on new challenges.
You’re comfortable managing multiple projects and can prioritize effectively.
You’re skilled at client communication and campaign consultation.
You have a track record of proactively searching for new leads and growth opportunities.
Why You’ll Love About Us
Freedom to create, grow, and make an impact.
A supportive, dynamic team with an international culture.
Fast-paced industry with global exposure and learning opportunities.
Access to world-class digital advertising workshops and training.
Flexible work model: in-office, hybrid, or remote (depending on your situation).
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Seoul
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
• You'll be the catalyst driving the adoption and scaling of cutting-edge AI solutions.
• You'll work at the intersection of innovation and impact, empowering businesses to leverage GenAI for transformative results.
• You'll guide companies in integrating GenAI solutions, making AI a tangible part of their operations.
• You'll drive the scaling of GenAI technologies, ensuring seamless transitions from concept to production.
• You'll partner closely with our product and science teams to deliver state-of-the-art AI solutions tailored to client needs.
• You'll tackle complex business problems with AI, delivering measurable outcomes and strategic advantages.
• You'll contribute to the evolution of AI technology, influencing how businesses operate and compete in the modern world.
• You will travel approximately 30 to 60% of your time.
• Your role will involve spending time at the client’s office.
What You Will Do
Delivering value to the customers
• Execute on effective technical discovery to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives.
• Contribute to effectively identifying, qualifying, and disqualifying opportunities where Mistral solutions can unlock the most value for the customer.
• On the project, Influence evaluation criteria and gain control of evaluations and the evaluation process
• Create a strategic vision for the customer on the project, based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.
Product deployment
• Guide and support customers in deploying our models and products into their infrastructure.
• Work closely with customers to deploy relevant solutions according to their specific requirements.
• Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
• Develop custom features for customers as needed.
Customer Onboarding
• Responsible for onboarding customers on our products, providing guidance on deployment and integration
• Ensuring the best production setup from the low-level GPU stack, up to infrastructure, back-end and front-end interfaces
Project management
• Define and track success metrics of the POC being rolled out at customers.
• Operate as a program leader, leveraging internal Mistral teams (Applied Engineers) as well as teams on the customer side to make sure project moves forward.
What We're Looking For
• You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.)
• You have experience working as a DevOps, Site Reliability Engineer or Cloud Solution Architect
• You're experienced with deploying and managing AI-based products in production environments
• You are fluent in Python
• You have experience with containerization technologies (Docker, Kubernetes), as well as CI/CD pipelines and automated deployment tools
• You have a deep understanding of cloud platforms (AWS, Azure, GCP) and on-premise infrastructure
• You have been involved in a customer facing role
• You have strong project & stakeholder management skills
• You have foundational knowledge in AI/ML/Data science
• You have ability to connect technology and business value
• You are result driven and resilient
• Being familiar with sales qualification concepts is a strong plus
We are looking for adaptable team players who excel in a fast-paced environment and are ready to support pre-sales as well as deployment tasks, contributing to our shared goals and success.
Hiring Process (optional)
• Talent Acquisition screening call
• 30min Hiring Manager Interview
• 45min Business Acumen Interview
• 60min System Design
• Panel (Home Prep & Restitution)
• 30min Value Talk
• Reference check
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Limassol, Cyprus
Workplace: remote
Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.
We’re looking for a hands-on
Content Specialist
to help grow platforms’s audience by finding promising videos on our platform, editing them, and publishing them on third-party sites.
Your main focus will be turning existing platform content into videos that attract viewers and bring new users to the platform. You’ll also experiment with original content and paid promotion to expand successful approaches.
Job Responsibilities
Find and select videos:
Explore platform content to identify videos with strong potential for external distribution. Refine selection criteria based on performance.
Edit and adapt content:
Cut footage, improve pacing, add branding and calls to action, and adapt videos to each platform’s formats and audience.
Prepare publication materials:
Create engaging titles, descriptions, thumbnails, and tracking links. Test different approaches to improve visibility and click-through rates.
Ensure proper content rights:
Verify and document creator consent and redistribution rights, and follow platform requirements in coordination with Legal.
Upload and manage videos:
Publish content on tube sites, and relevant third-party platforms. Maintain a consistent publishing schedule and keep accounts and content organized.
Optimize for growth:
Track views, engagement, and registrations with support from analysts. Use these insights to improve content selection, editing, and distribution.
Explore new opportunities:
Find additional platforms and test new video formats and publication approaches.
Produce original content:
Propose ideas and collaborate with creators on exclusive videos tailored to promising formats and audiences.
Run paid promotion tests:
Find advertising opportunities, purchase placements within agreed budgets, and evaluate results with the team.
You will thrive if you have…
2+ years of experience in content management, video production, or content distribution.
Hands-on video editing skills: you can independently turn source footage into a publishable video.
Good judgment in selecting engaging footage and creating effective titles and thumbnails.
Understanding of how content can drive traffic and attract new users.
Ability to use performance data to improve your work.
Strong English communication skills, written and spoken.
Ability to work independently, manage a regular publishing schedule, and meet deadlines.
Access to reliable high-speed internet.
Qualifications that can be a plus
Experience uploading and optimizing videos for tube platforms.
Familiarity with video SEO, platform discovery, and audience behavior.
Experience with paid promotion, advertising placements, or media buying.
Experience developing original content and working with creators or models.
Availability for collaboration during European working hours.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
This opportunity is also available for those who already live in
Limassol,
Cyprus.
EU-based employment contract and a 3-year Cyprus work visa.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
Benefits are provided in accordance with the company’s policies and eligibility criteria.
Recruitment process
HR interview (40 min);
Technical interview (1 hour);
Test task;
Final interview (1 hour);
Recommendations check;
Job Offer.
Location: Warsaw
Workplace: onsite
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Game Engine QA to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
Perform all kinds of manual testing
Closely assist the programming team with testing specific changes before code is submitted to the main developer branches
Write new and maintain existing automated tests (Python/Pytest and Lua)
Follow priorities set by the QA Lead to ensure team-wide goals are met
Test and help improve our production pipelines and tools
Act as the first point of contact for the production team on technical issues
Requirements
Experience in programming and/or scripting
Familiarity working with game engines
Background using Perforce or other version control systems
Good judgment in estimating the significance and consequences of bugs
A rigorous, methodical, and resourceful approach to your work
Self-disciplined, with strong self-learning skills
Good communication skills, spoken and written, in English
Passion for video games
Desire to build a long-term career in QA
Nice To Haves
Prior experience in QA is a big plus
Knowledge of JIRA and Jenkins
Familiarity with the RPG genre
What We Offer
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
Location: Serbia; Latvia; Lithuania; Ljubljana; Moldova; Belarus; Georgia; Kyrgyzstan; Uzbekistan; Azerbaijan; Armenia; Czech Republic; Portugal; Spain; Dubai
Workplace: remote
About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
About the role
We're looking for a Linux Administrator to join our Infrastructure team, responsible for building, operating and continuously improving all of our infrastructure services — from core services to observability and private clouds.
Our infrastructure supports the stable operation of a large-scale trading platform and includes 2,000+ virtual machines and 300+ physical servers, running predominantly on Ubuntu. The stack ranges from core services like LDAP, PowerDNS and NTP, to an observability stack (Prometheus, Thanos, Loki, Grafana, Jaeger) and private clouds based on OpenStack and Kubernetes, as well as services such as GitLab, Artifactory and Vault.
You’ll work in a team of experienced infrastructure engineers, using Scrum and Agile practices, with two-week sprints and a strong focus on automation, reliability and continuous improvement.
The position is full-time remote, with a flexible start time — anytime before 12:00 pm EET/EEST.
Why this role?
You’ll be part of the team responsible for the production environment behind products used by millions of users, working directly with development teams, helping them troubleshoot infrastructure-related issues and keep their services running reliably in production.
It’s a good fit for an engineer who enjoys troubleshooting, automation and making infrastructure more reliable and scalable, rather than simply maintaining servers.
Tasks
Oversee various services and associated infrastructure components, including DNS, Gitlab, Artifactory, Vault, Loki, Prometheus etc;
Perform day-to-day operational tasks such as upgrades, CVE patching, backup and restore, security scans, and monitoring;
Manage and support private clouds (Openstack and Kubernetes);
Design, configure, maintain and troubleshoot Linux systems across different environments, including bare metal, virtual machines and containers.
Resolve incidents, provide support coverage, categorize issues, conduct post-mortems, and perform root cause analysis;
Ensure environments are stable and adhere to availability SLAs;
Work towards reducing operational effort;
Automate repetitive operational tasks and continuously reduce manual effort;
Collaborate with development teams to troubleshoot infrastructure-related issues in production;
Keep infrastructure documentation and operational procedures up to date;
Engage in constant upskilling to stay updated with industry best practices.
Requirements
3+ years of professional experience as a Linux System Administrator, DevOps Engineer, or Site Reliability Engineer, with a focus on infrastructure.
Extensive experience in designing, building, configuring, and troubleshooting Linux servers across various environments (bare metal, container, cloud);
Experience with Linux server configuration, maintenance and troubleshooting in production.
Understanding of process control, logging and Linux service management.
Experience with infrastructure services such as Vault, Artifactory, DNS and similar platform components.
Proficiency with automation tools such as Chef, Ansible, or Salt;
Experience with Docker, Kubernetes and containerized environments;
Experience with monitoring and log aggregation tools like Grafana, ELK, or Graylog;
Experience in deploying and maintaining systems on cloud solutions such as OpenStack, VMware, Proxmox, or public cloud platforms such as AWS, GCP, Azure.
Skilled in scripting languages such as Bash and Python;
Familiarity with configuring various servers and databases, including Apache Tomcat, Nginx, MySQL DB, PostgreSQL, Kafka, RabbitMQ, etc;
Experience with DevOps tools and CI/CD workflows.
At least C1 in Russian and B1 in English.
Nice to have
Hands-on experience with Kubernetes, including troubleshooting workloads and cluster-related issues.
Hands-on experience with OpenStack, including deployment, configuration, maintenance or troubleshooting of private cloud environments.
Hands-on experience with Chef.
Experience with GitLab CI/CD, Jenkins or GitHub Actions.
Experience working with fintech/trading, or other high-load and mission-critical systems.
We offer
Full-time remote work (service provider contract).
Competitive compensation (EUR).
Flexible working hours.
Corporate AI subscriptions (Claude, Gemini, GPT, etc.).
Access to a rewards marketplace offering products and language courses, redeemable using the company’s internal currency.
A strong team of engineers.
Positive and friendly atmosphere.
With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
#LI-JM1
Location: Singapore
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Join Anthropic's Customer Success team as our early Singapore-based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across ASEAN, helping them harness the full potential of all our Claude capabilities - Claude Enterprise, Claude Code, and the API.
You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.
In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.
Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our product development and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.
As our early CSM in Singapore, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.
Responsibilities:
Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of ASEAN and broader APAC customers
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
Build Anthropic's brand and customer relationships as the early in-region CS presence, developing where needed, ASEAN-specific processes, playbooks, and best practices that account for regional business cultures
You may be a good fit if you have:
8+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
Mandarin language fluency
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to various audiences
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
Strong project management skills and a knack for bringing order to chaos, demonstrating an enthusiastic "roll up your sleeves" mentality and team player mindset
Passion for AI and interest in responsible development of advanced systems
Experience working in and building a growing region, while navigating across time zones with US-based headquarters
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
Manage the end-to-end resolution of job cancellation requests and missing inspection documents
Oversee PSS dispute resolutions
Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
Identify process automation opportunities and maintain rigorous documentation for revenue recognition
Provide peer coverage to ensure continuous support
Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping production underway
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle
Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively
Perform regular portfolio reviews to document progress and identify potential delays
Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction
Identify technical blockers and building process issues that could stall order fulfillment
Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so
Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods
Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses
Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures
Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping orders on track
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
О компании
Мы компания-разработчик экосистемы Directum. Наши решения помогают комплексно управлять крупными компаниями на всех уровнях: от стратегических целей до конкретных задач на местах. Более 3500 компаний используют наши решения.
Чем предстоит заниматься
Разрабатывать решение Directum Projects для организации командной работы, планирования проектов и ресурсов, управления базами знаний. Наше решение заменяет Asana, Jira, Trello, Confluence, MS Project.
Основные инструменты и технологии
Backend: ASP.Net Core.
Frontend: TypeScript, React, WebPack.
Работа с данными: MS SQL Server, PostgreSQL.
Инструменты разработки: MS Visual Studio, VS Code.
Инфраструктура: Docker, Docker-compose, Python.
Работа с задачами и кодом: Gitlab, Git.
Команда не ограничена в выборе технологий. Использует те, которые лучше всего подходят для решения конкретной задачи.
Ожидания от кандидата
Опыт разработки на React от 5 лет.
Базовый опыт backend-разработки на C#.
Опыт разработки трехзвенных приложений и оптимизации клиентской и серверной части.
Умение быстро изучать новые технологии и применять их на проекте.
Приветствуется
Опыт работы по Agile.
Опыт работы с ORM — NHibernate или Entity Framework.
Опыт работы в соответствии с Continuous Integration.
Почему к нам стоит идти
Работа в команде профессионалов. Для каждого из нас, программирование не только работа, но и главное увлечение в жизни.
Наставничество. Для новичков у нас есть обучающие программы, помогающие лучше узнать нашу систему и без стресса погрузиться в работу.
Возможность развития. Собираем свои митапы, выступаем на крупных ИТ-конференциях, проводим мозговые штурмы и инженерные дни. Выделяем рабочее время на внутреннее обучение.
Команда отвечает за фичи. Разработчики сами определяют сроки реализации, архитектуру и способы выполнения задач. Выделяется время на исследование и прототипирование.
Заботимся о качестве кода. Выделяем время на рефакторинг, техдолг, code review, анализ производительности.
Гибкий график и нет переработок. Мы уважаем личное время своих сотрудников.
Заработная плата обсуждается индивидуально.
Мы аккредитованная ИТ-компания, возможна бронь/отсрочка при соблюдении необходимых условий Минцифры.
Location: Limassol, Cyprus
Workplace: remote
Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.
We are looking for a Compliance Operations Manager to take end-to-end ownership of traffic and content compliance across one of our digital platforms.
You will develop and operate a scalable compliance framework for monitoring affiliate partners and digital traffic sources, identifying prohibited or risk activity, investigating incidents, and continuously improving preventive and detective controls.
This is a hands-on ownership role for someone who can independently assess risks, establish effective processes, and turn compliance requirements into practical operational and technical solutions. You will work closely with Product, Engineering, Data, Legal, Risk, and commercial teams.
Job Responsibilities
Own, develop, and update the traffic and content compliance framework, policies, SOPs, and risk-scoring mechanisms.
Audit digital traffic channels, landing pages, and promotional materials to detect prohibited content, cloaking, redirect manipulation, and suspicious attribution patterns.
Lead root-cause investigations into compliance violations, coordinate corrective actions, enforce partner restrictions, and track remediation.
Partner with Product, Engineering, and Data teams to define requirements for automated risk-scoring, internal compliance tools, and external monitoring solutions.
Track compliance metrics, analyse recurring risk trends, and deliver clear, decision-ready reporting to management.
Ensure documentation remains audit-ready for payment partners and regulators; stay updated on payment-network and industry regulatory shifts.
Provide functional direction and quality standards for compliance analysts, and deliver internal training on monitoring and enforcement processes.
You’ll thrive here if you have
5+ years in Compliance Operations, Risk, Fraud Prevention, or Traffic Quality (hands-on experience in traffic compliance, affiliate marketing, and ad networks required).
Solid understanding of tracking signals (URLs, redirects, referrers, cookies, device fingerprints) and ability to assess risk using incomplete attribution data.
Proven background conducting operational audits, implementing SOPs/compliance policies, and managing root-cause incident investigations.
Experienced in team leadership, managing cross-functional initiatives, and translating compliance needs into Product, Engineering, and Data requirements.
Ability to define compliance KPIs, build clear executive reports, and make sound, analytical decisions under pressure.
Upper-Intermediate English or higher.
Nice to Have:
Knowledge of payment provider, acquiring bank, or card network compliance standards.
Experience detecting cloaking, brand misuse, redirect manipulation, and prohibited content.
Familiarity with OSINT, web scraping, SQL/Python, BI tools, or LLM-based automation.
Relevant professional certifications (compliance, auditing, risk, or fraud prevention).
What Success Looks Like
A risk-based traffic and content compliance framework is actively implemented and enforced.
High-risk traffic sources and compliance incidents are quickly identified, audited, and resolved.
Automated and manual monitoring controls effectively reduce repeat violations.
Management receives clear, data-driven visibility into traffic compliance risks.
All processes, evidence, and records remain continuously audit-ready for external partners.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
This opportunity is also available for those who already live in
Limassol,
Cyprus.
EU-based employment contract and a 3-year Cyprus work visa.
Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
Benefits are provided in accordance with the company’s policies and eligibility criteria.
УдалённоseniorСША; Lastly, the provided range is the expected salary for candidates in the U.S
San Francisco, CA • New York, NY • United States
Singapore; Schedule a high volume of APAC interview loops, from hiring manager screens through onsites, debriefs and reference calls, across multiple time zones, languages and stakeholder calendars; Experience coordinating across time zones and markets, with an understanding of local business norms across APAC
ГибридBratislava, Slovakia
ОфисSeoul; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Singapore; You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones; Experience working in and building a growing region, while navigating across time zones with US-based headquarters