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Location: Japan Workplace: Remote Note: This position can be based remotely in any country where ClickHouse has a hiring presence. We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud. What will you do? - Continuously improve the reliability and performance of ClickHouse core. - Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.  - Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements. - Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. - Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. - Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact. About you: - Bachelor’s or Master’s degree in Computer Science or a related field. - At least 5 years of experience in Reliability Engineering, QA or customer facing engineering. - Previous experience operating ClickHouse or other SQL databases in production.  - Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus. - Scripting experience with Shell or Python,and ability to read and understand C++ code. - Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform. - You are a strong problem-solver and have solid production debugging skills. - You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward. - You have a high level of responsibility, ownership, and accountability. - Excellent communication skills PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new eligible team member who joins our company receives equity. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Singapore Workplace: Remote Note: This position can be based remotely in the United Kingdom, Germany, or the Netherlands. We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud. What will you do? - Continuously improve the reliability and performance of ClickHouse core. - Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.  - Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements. - Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. - Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. - Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact. About you: - Bachelor’s or Master’s degree in Computer Science or a related field. - At least 5 years of experience in Reliability Engineering, QA or customer facing engineering. - Previous experience operating ClickHouse or other SQL databases in production.  - Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus. - Scripting experience with Shell or Python,and ability to read and understand C++ code. - Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform. - You are a strong problem-solver and have solid production debugging skills. - You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward. - You have a high level of responsibility, ownership, and accountability. - Excellent communication skills PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new eligible team member who joins our company receives equity. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: EMEA Note: This position can be based remotely in the Netherlands, UK, or Germany. We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud. What will you do? - Continuously improve the reliability and performance of ClickHouse core. - Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.  - Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements. - Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. - Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. - Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact. About you: - Bachelor’s or Master’s degree in Computer Science or a related field. - At least 5 years of experience in Reliability Engineering, QA or customer facing engineering. - Previous experience operating ClickHouse or other SQL databases in production.  - Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus. - Scripting experience with Shell or Python,and ability to read and understand C++ code. - Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform. - You are a strong problem-solver and have solid production debugging skills. - You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward. - You have a high level of responsibility, ownership, and accountability. - Excellent communication skills PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new eligible team member who joins our company receives equity. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: EMEA Note: This position can be based remotely in the Netherlands, UK, or Germany. - We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud. What will you do? - Continuously improve the reliability and performance of ClickHouse core. - Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.  - Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements. - Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. - Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. - Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact. About you: - Bachelor’s or Master’s degree in Computer Science or a related field. - At least 5 years of experience in Reliability Engineering, QA or customer facing engineering. - Previous experience operating ClickHouse or other SQL databases in production.  - Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus. - Scripting experience with Shell or Python,and ability to read and understand C++ code. - Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform. - You are a strong problem-solver and have solid production debugging skills. - You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward. - You have a high level of responsibility, ownership, and accountability. - Excellent communication skills PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new eligible team member who joins our company receives equity. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Salt Lake City, UT Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary:  PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight. Who you’ll work with:   You will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.    What you'll be doing day to day: - Design, implement, and operate cloud-native infrastructure for production workloads. - Build and maintain CI/CD pipelines for applications and ML systems. - Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability. - Improve deployment reliability through automation, testing, and rollout strategies. - Support AI/ML workloads, including model deployment, scaling, and monitoring. - Integrate AI-assisted tools into DevOps workflows to improve: - Alert quality and noise reduction - Incident triage and root-cause analysis - Capacity planning and performance optimization - Design and maintain observability solutions using metrics, logs, and traces. - Participate in on-call rotations and lead incident response for complex issues. - Continuously improve system resilience through proactive automation. - Partner with application, platform, and data teams to deliver reliable systems. - Provide technical guidance and code reviews for devops team members. - Contribute to architecture discussions and influence technical direction within your domain. - Document standards, runbooks, and best practices. - Participate in on-call rotations What you'll bring:   - Strong Hands-On Expertise - Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines. - Practical understanding of distributed systems and cloud infrastructure. - Bias toward automation, observability, and operational excellence. - Growth-Oriented Leadership - Willingness to mentor and support teammates. - Comfort collaborating across functions and advocating for better practices. - Ability to communicate trade-offs clearly and constructively. - Strong knowledge of containerization and orchestration (Docker, Kubernetes). - Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog). - Solid understanding of networking, security principles, and high-availability architectures. - Strong problem-solving skills and ability to work in complex, distributed environments. Skills and experience we’re looking for:     Must-haves - 3-5  years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines - Strong experience with cloud platforms (AWS, GCP, or Azure). - Hands-on expertise in: - cloud-native architectures and microservices. - Infrastructure as Code (Terraform, IaC 2.0, etc.) - Containers and Kubernetes - CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD) - Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary) - Proficiency in scripting or programming (Python, Bash, Go, etc.). - Demonstrated ability to write custom scripts for deployment, monitoring and system tasks. - Experience with monitoring, logging, and alerting tools. - Exposure to AI/ML workloads.  Nice-to-haves -Experience in healthcare technology or other highly regulated SaaS environments (financial services, government - Experience with AI-driven monitoring or AIOps tools - Knowledge of cloud cost optimization strategies. - Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps     Engineer Expert, Certified Kubernetes Administrator (CKA) - Experience with security automation and DevSecOps practices.  Education - Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA) - Experience with security automation and DevSecOps practices.   #LI-AJ1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $97,300 - $121,600+ bonus  + equity + benefits. The range displayed on each job posting reflects the target for new hire salaries for the position across all USD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: In-Office About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX | New York, NY | San Francisco, CA or London, UK (Hybrid) About the role You'll design and build the core infrastructure that powers AI inference across Cloudflare's global network — real-time voice, frontier open LLMs, and customer-deployed models running on a heterogeneous fleet of GPUs and next-generation accelerators in hundreds of cities worldwide. Working alongside AI/ML engineers, hardware partners, and Cloudflare product teams, you'll solve hard problems in distributed systems and high-performance computing: sub-second model cold starts, multi-accelerator workload scheduling, efficient KV cache management, and a model deployment platform serving both Cloudflare and customers bringing their own models. We're building an AI inference platform embedded in the fabric of the internet — something that doesn't exist yet — and this role puts you at the center of it. We're looking for high-agency systems engineers who are energized by foundational infrastructure problems and want to define how AI runs at the edge of the network. Responsibilities Platform Architecture: Develop and maintain core components of the serverless inference platform to ensure high availability and scalability for Cloudflare users. Optimization & Performance: Optimize the model scheduling system to significantly increase efficiency and resource utilization across our inference infrastructure, and implement improvements to request routing logic to reduce latency for end-users. System Reliability: Drive significant, measurable improvements in the platform's reliability and resilience by identifying and mitigating systemic risks. Observability: Expand and refine the observability stack (metrics, logging, tracing) and fine-tune alerts to proactively identify and resolve production issues. Technical Leadership: Lead complex, cross-functional technical projects from initial concept and design through final deployment and operationalization. Mentorship: Act as a mentor to junior engineers and actively contribute to cultivating a strong, collaborative engineering culture within the team. Desirable skills, Knowledge & Experience Proven experience in systems engineering, with a primary focus on distributed, high-performance systems. Expert proficiency in Rust programming, particularly in an asynchronous environment. Deep understanding and hands-on experience with relevant networking and application protocols (e.g., TCP, HTTP, WebSocket). Solid experience with scaling and performance optimization techniques, including load balancing and caching in a distributed environment. Bonus Points Demonstrable experience with container orchestration platforms, specifically Kubernetes and/or Nomad . Familiarity with the unique architectural challenges involved in large-scale inference serving (e.g., LLMs and diffusion models). Compensation Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $194,000 - $266,000 For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $185,000 - $254,000 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Batumi, Georgia; Tbilisi, Georgia; Belgrade, Serbia; Bucuresti, Romania; Sofia, Bulgaria; Budapest, Hungary; Miskolc, Hungary; Aya Napa, Cyprus; Limassol, Cyprus; Nicosia, Cyprus; Paphos, Cyprus; Pilsen, Czechia; Praha, Czechia; Zagreb, Croatia; Riga, Latvia; Vilnius, Lithuania; Krakow, Poland; Krosno, Poland; Lublin, Poland; Poland; Poznan, Poland; Porto, Portugal; Lisbon, Portugal; Erevan, Armenia; Antalya, Türkiye Workplace: remote At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Senior Backend Developer to join one of our clients ' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: Design, develop, and maintain scalable backend services using Node.js Build and manage API integrations and external system connections Work with Azure cloud infrastructure for deployment and scaling Implement and manage event-driven systems, including geolocation-based features Develop and optimize push notification orchestration systems Contribute to DevOps processes, including CI/CD, monitoring, and infrastructure improvements Ensure system reliability, performance, and security Collaborate with cross-functional teams (product, hardware, and software) Make independent architectural decisions and drive technical solutions Requirements: Senior-level experience in backend development with strong expertise in Node.js Solid experience with DevOps practices and cloud environments (preferably Azure) Proven experience with API development and system integrations Experience with event-driven architectures Strong understanding of scalable system design Ability to work independently and take ownership of solutions Good communication skills and conversational English Nice to Have Experience in healthcare projects or familiarity with healthcare regulations Knowledge of geolocation-based systems Experience with push notification systems at scale Exposure to hardware + software integrated environments

Задачи: — Развитие Observability & Reliability: поддержка и развитие стека наблюдаемости (Prometheus, Grafana, Loki + Promtail), поддержание SLO-driven алертинга через Alertmanager, отслеживание производительности и стоимости сервисов. — Поддержка Platform & Infrastructure: управление production Kubernetes кластерами, жизненным циклом контейнеров (Docker), операционные задачи с PostgreSQL, Redis и ClickHouse. — Мониторинг безопасности (опционально): ужесточение Kubernetes (RBAC, NetworkPolicies, TLS/mTLS), мониторинг аномалий, обеспечение соответствия OWASP. — CI/CD & Automation: поддержка CI/CD пайплайнов GitLab, внедрение прогрессивной доставки и безопасных стратегий отката, содействие развитию GitOps практик. Требования: — Опыт работы DevOps или SRE инженером от 3 лет. — Глубокие знания Kubernetes и Docker на production. — Экспертиза в Prometheus, Grafana, Loki и Alertmanager. — Практический опыт с GitLab CI/CD пайплайнами. — Уверенное владение Bash скриптами и автоматизацией. — Понимание управления секретами, TLS/mTLS и secure-by-default операций. — Отличные навыки устранения неполадок и реагирования на инциденты. — Желательно: опыт с NestJS/Node.js или TypeScript, знакомство с GitOps (ArgoCD/Flux), Helm, service mesh (Istio/Linkerd), AWS/GCP/Azure, Python или Go для внутренних инструментов. Условия: — Конкурентная заработная плата. — Бюджет на обучение (CKA/CKAD, сертификации Prometheus). — Полностью удаленная работа, гибкий график с пересечением часовых поясов UTC+1. — MacBook Pro и необходимое оборудование. — Оплачиваемый отпуск и поддержка участия в конференциях (DevOpsDays, KubeCon).

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

Location: Sao Paulo, Brazil Workplace: remote ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Workable technical problem-solving skills Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues Ability to describe issues concisely based on client feedback Experience in customer service Team player able to pass issues onto appropriate parties, or escalate when necessary Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary Qualifications & Skills: Bachelor’s Degree 2+ years of experience Experience within the video game industry Ability to problem solve Prior integration experience Clear written and verbal communication skills Strong customer service/interpersonal skills General Integration knowledge Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy Effective time management skills and excellent attention to detail Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload Need to understand specific client needs and problem solve appropriately Nice to Have: Multilingual proficiency Experience with web or game programming (Unreal, Unity), or higher education in computer science Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Junior/Integration Manager, we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Working with vulnerable populations Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Location: New York, NY Workplace: OnSite ABOUT THE COMPANY Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. ABOUT THE ROLE As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base. WHAT YOU’LL DO - Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues - Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions - Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality - Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes - Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered - Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights WHO YOU ARE - 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity - Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you - An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence - Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa - Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams - Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs - You lead with empathy and understand that great customer engineering is a competitive advantage NICE TO HAVE - Experience at a card issuing platform or payments infrastructure company - Familiarity with card network operations, BIN management, and transaction processing - Experience building customer engineering teams and functions THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations New York, NY Washington, DC San Francisco, CA About the Role Cloudflare’s architecture is built on a homogeneous edge: every server in over 330 cities runs every service—from L4/L7 proxies (FL2, Pingora) and DNS to the Workers runtime, cache, and storage. While this design maximizes hardware utilization, it creates a difficult distributed attribution problem. Machine-level telemetry tells us how loaded a server is, but not which product, customer, or upstream service is responsible for that load. MAPS (Metrics and Analytics for Product Segmentation) is a newly formed team building the core instrumentation, collection, and data platform to solve this from the ground up. We are architecting a system to continuously measure CPU, network bandwidth, memory, and storage utilization across the entire global fleet without sampling—attributing resource consumption both to the underlying system service and to the specific product, account, and zone being served. The data MAPS produces serves two critical functions at Cloudflare: Real-Time Control Plane: MAPS is the primary telemetry input for Cloudflare’s next-generation global load balancer, shifting traffic management from open-loop heuristics to closed-loop routing driven by real-time, per-service resource capacity and consumption (within seconds). Fleet Economics & Capacity Planning: MAPS provides the long-term analytical dataset in ClickHouse used to map product demand forecasts to physical hardware requirements, calculate true cost-to-serve per product, and drive multi-year infrastructure investments. What You’ll Do You will work across the full lifecycle of a greenfield, high-throughput telemetry system running on every machine at the Cloudflare edge: Host-Level Instrumentation ("Outside View"): Build and maintain low-overhead Linux daemons (netacctd, maps_collector) in Rust and C that use eBPF (cgroup_skb) and cgroup v2 accounting to measure per-service resource consumption directly from the kernel. High-Performance Client Libraries ("Inside View"): Architect non-blocking, zero-allocation reporting SDKs in Rust and Go used by Cloudflare’s highest-throughput data-plane services to report per-request resource usage and product attribution over local Unix domain sockets. Edge Aggregation & Streaming: Build the per-machine collector daemon that ingests millions of events per second, performs bounded in-memory time-window aggregation, serves low-latency gRPC streams to the global load balancer, and flushes batch rollups to ClickHouse. Reconciliation & Correctness: Solve complex attribution problems—such as reconciling kernel-level cgroup measurements against application-reported metrics, and attributing resource usage when one multi-tenant service executes work on behalf of another. Cross-Team Architecture: Partner directly with the engineering teams behind Cloudflare’s core proxies, runtimes, and storage engines to instrument their critical paths without degrading tail latency. What We’re Looking For Strong systems programming experience in Rust, Go, or C, with a solid grasp of memory layout, concurrency, and performance-critical code paths. Experience designing and operating latency- and resource-sensitive server infrastructure or high-throughput data pipelines at scale. Strong fundamentals in Linux systems internals—processes, cgroups, sockets, and how the kernel accounts for compute, memory, and I/O. Proven ability to work across organizational boundaries: reading unfamiliar codebases, aligning with other infrastructure teams, and driving complex integrations to completion. A pragmatic approach to owning outcomes—from kernel-level data collection and wire protocols (protobuf/Cap'n Proto) all the way to the analytical tables consumers query. Bonus Points Hands-on experience writing and verifying eBPF programs, or deep familiarity with the Linux networking stack and scheduler. Experience designing schemas and query patterns for distributed columnar databases (particularly ClickHouse) at high ingestion rates. Background in profiling, benchmarking, and debugging performance bottlenecks in production Linux environments (perf, PMU counters, flamegraphs). What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Zakarpattia Workplace: onsite Ajax Systems — міжнародна технологічна компанія і найбільший у Європі виробник охоронних систем. Продуктам Ajax довіряють уже понад 4,5 мільйони кінцевих користувачів і 330 тисяч PRO-користувачів у більш ніж 180 країнах. Компанія пропонує комплексні рішення для захисту житлових і комерційних об'єктів різного масштабу. Нині портфоліо Ajax налічує 280 пристроїв для захисту від вторгнення, відеоспостереження, пожежної безпеки та комфорту й автоматизації. Кожного року ми демонструємо кратне зростання як у чисельності команди, так і в кількості користувачів у всьому світі. Вимоги: Адміністрування операційних систем: Розуміння та досвід роботи з різними операційними системами, такими як  Windows Server, Linux, а також вміння налаштовувати, оновлювати та управляти ними. Знання мережевих протоколів і сервісів: Розуміння принципів мережевих протоколів, таких як TCP/IP, DNS, DHCP, HTTP, FTP  та досвід налаштування та підтримки мережевих сервісів. Моніторинг та діагностика: Здатність використовувати системи моніторингу та аналізу для виявлення аномалій та вирішення проблем в інфраструктурі. Обслуговування комп'ютерної техніки: Методи роботи та правила експлуатації, ремонту, налаштування, діагностики і обслуговування комп’ютерної та оргтехніки Безпека інформації: Знання принципів та методів захисту  інформації, включаючи антивірусні програми, фаєрволи,  системи аутентифікації та управління доступом. Обовʼязки: Відповідає за управління, підтримку і оптимізацію інформаційних та мережевих систем, комп'ютерної техніки та сервісів в організації. Надання технічної підтримки користувачам, включаючи вирішення їх запитів та проблем. Впровадження та оновлення нових технологій та рішень, які покращують продуктивність та ефективність інформаційних систем. Взаємодія з іншими відділами та командами для забезпечення найкращої практики в області ІТ та вирішення спільних завдань та проектів. Слідкування за роботою систем, виявлення та вирішення проблем, використання систем моніторингу для виявлення аномалій. Ми пропонуємо: можливість пропонувати та реалізовувати власні ідеї, які мають вплив на продукт і виробництво; роботу у вмотивованій команді та zero bullshit culture; конкурентну заробітну плату; медичне страхування; корпоративну англійську мову; компенсацію профільного навчання; можливість взяти участь у проєкті бета-тесту систем безпеки Ajax — отримання та тестування нових гаджетів до їх релізу. Ajax Systems — це українська історія успіху, місце неймовірної сили та енергії. Долучайтеся, щоб зробити Made in Ukraine синонімом надійності.

Location: United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role: We are looking for a Senior Network Engineer to design, build, and operate large-scale, high-performance data center networks supporting GPU-dense AI workloads. You will take end-to-end ownership of service provider–grade and CLOS-based network infrastructure, ensuring reliability, scalability, and predictable performance across distributed environments. This role requires deep expertise in routing, switching, and modern data center fabrics, with a strong focus on production operations, root cause analysis, and continuous improvement of network systems. Your responsibilities will include: Design and evolve scalable data center network architectures (CLOS/leaf-spine) for high-throughput, low-latency environments Own end-to-end deployment and lifecycle management of routing and switching infrastructure across production environments Develop and maintain network design documentation, standards, and operational procedures Plan, execute, and validate network infrastructure testing, including vendor evaluation and benchmarking Diagnose and resolve complex network issues across the TCP/IPv4/v6 stack in large-scale distributed environments Optimize traffic engineering, ECMP, and load balancing strategies to ensure efficient utilization of network resources Implement and operate MPLS-based technologies, including L3 VPNs and segment routing (SR-MPLS, SRv6) Collaborate with hardware, systems, and software teams to integrate networking with compute and storage infrastructure Automate network operations and workflows to improve reliability, scalability, and operational efficiency Ensure high availability and performance of production networks through proactive monitoring and continuous improvement What we expect you to have: Expert-level knowledge (CCIE/JNCIE or equivalent) in MPLS, routing, and switching for service provider and data center networks Strong experience with Ethernet switching, VXLAN, and modern cloud overlay networking technologies Deep expertise in routing protocols including BGP and IS-IS Hands-on experience with segment routing (SR-MPLS, SRv6), L3 MPLS VPNs, and ECMP-based traffic balancing Proven experience designing and documenting large-scale network architectures Experience developing and executing network testing strategies and validating vendor solutions Strong troubleshooting skills across the TCP/IPv4/v6 stack in CLOS-based data center environments Solid understanding of network hardware architecture, QoS mechanisms, and packet processing pipelines Hands-on experience with network equipment from vendors such as Juniper, Arista, Huawei, and Mellanox Working proficiency in English It will be an added bonus if you have: Working proficiency in an additional European language Experience with public cloud networking and GPU/InfiniBand environments Knowledge of software-defined networking (SDN) overlays in cloud environments Proficiency in Python, Go, or other programming languages in Linux environments Experience using programming languages for network automation and tooling Working conditions: Remote work within the United States Work closely with globally distributed infrastructure and engineering teams Participation in on-call rotations to support production environments Key employee benefits: Comprehensive health insurance 401(k) plan with company contribution Paid time off and public holidays Flexible working hours Professional development and certification support Compensation: $125,000 – $180,000 USD per year, depending on experience and qualifications Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Atlanta, US Denver, US Washington DC, US Applications will be accepted until November 23, 2026. About the Role We are seeking a DCIM Administrator to build and run our Data Center Infrastructure Management program.  This technical role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. You are the operational backbone and workflow gatekeeper for all physical changes across our global network. Your meticulous work ensures every Move, Add, and Change (MAC) is executed only through a validated Nlyte work order, driving the highest level of data accuracy essential for supporting our edge and core security and performance services. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet. Responsibilities Assist with the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand. Collaborate with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives. Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs). Be a role model and champion for continuous improvement, standardization, optimization, and automation. Workflow Execution: Administer and manage the Nlyte Workflow/Work Order processes, including; issuing, tracking, and closing all physical MAC tickets. Enforce strict adherence to the defined process by global technicians. Data Integrity Champion: Perform daily data entry, manage automated asset discovery tools, and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy. Asset Lifecycle Management (ALM): Own the entire asset data chain from receiving (scanning/logging) through deployment and decommissioning. Model Library Management: Maintain the Nlyte Materials Catalog, ensuring all new hardware models have precise, validated resource profiles (power, cooling, rack elevations) to enable Analyst validation. Field Training & Support: Provide hands-on training and support for global technicians on using the Nlyte mobile app, scanning tools, and required workflow procedures. Desirable Skills, Knowledge, and Experience You are a DCIM expert, highly organized and efficient operator.   You have a track record of driving operational excellence through establishing and enforcing standard operating procedures and continuous improvement efforts. You are passionate about asset management and obsessed over data accuracy.  This role is for hands-on asset and infrastructure administrators who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while maintaining optimism and grit. You are Transparent; you ensure every physical action is accurately logged and instantly visible to stakeholders globally.  You are Principled; you have an uncompromising commitment to data integrity and refuse to bypass established workflows. Education: Bachelor's degree in Information Technology, Logistics, Manufacturing, Business Administration, or a related field, or equivalent practical experience. Experience: 4+ years of hands-on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage). Direct experience administering a workflow or change management system, with a focus on discipline and process enforcement in a multi-site environment. Experience with change management in ERP and asset management transformation efforts. Experience operating in a high-velocity environment involving geographic dispersed Data Centers across various time zones. Technical Competencies: High proficiency in physical inventory control, including barcode/RFID systems. Deep familiarity with data center infrastructure, including server hardware, network hardware, rack elevation/density, and power distribution Knowledge of structured cabling, and cabling standards. Advanced proficiency in Excel (VLOOKUP, Pivot Tables) or basic SQL. Expert in workflow Management (MAC Process): Proven experience managing a high-volume Move, Add, Change queue. Soft Skills: Exceptional attention to detail and strong organizational skills. Excellent problem-solving and root cause analysis capabilities. Meticulous Attention to Detail: A "Zero-Defect" mindset regarding data entry. Strong verbal and written communication skills. Documentation & SOP Creation: Experience writing Standard Operating Procedures (SOPs) for remote hands technicians. Remote Training Ability: Experience training or guiding remote teams. Compensation Compensation may be adjusted depending on work location. For Colorado based hires: Estimated annual salary of $98,000 - $135,000 For Remote - Washington and Washington (Kirkland) based hires: Estimated annual salary of $120,000 - $165,000 For Washington D.C. based hires: Estimated annual salary of $120,000 - $165,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: British Columbia Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications & Skills: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Experience in the gaming industry is required. Payments or fintech industry experience is a plus. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. The listed range is specific to British Columbia and varies based on factors such as location and experience.

Location: Singapore Workplace: fully Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming. Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging. Now we are looking for a Technical Support Engineer to join our team! What You Will Be Doing: Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients. Performing a technical analysis of reported problems and define plans for resolving them. Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation. Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources. Communicating with clients using chat, email, and outbound calls. About You: Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum). 1+ year of experience in technical support, preferably for SaaS, web, or mobile applications. (L1 experience and a clear drive to grow into more technical work is welcome.) Confident with web fundamentals: HTTP requests and status codes, REST APIs, JSON, and debugging network requests in the browser's developer console. Able to read and write basic SQL queries to investigate data-related issues. Understanding of how requests flow through web and mobile SDK integrations, from the client through to the backend - enough to narrow a problem down to the right layer. A genuine, customer-first attitude: friendly, patient, and sincerely motivated to help. Analytical mindset and the ability to stay oriented in a large, constantly changing flow of information. Would be considered a plus: Hands-on experience with Postman or similar tools for API troubleshooting. Familiarity with logging and monitoring tools (e.g. Grafana, Kibana, Datadog). Understanding of KYC/AML, identity verification, or fintech/compliance domains. What We Offer: Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours. Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal. Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online. Compensation. We offer fair and transparent pay, benchmarked to the market. Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide. Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums. Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together. Getting you set up. We make sure you have access to the tools and hardware you need to do your work well. Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun. The hiring stages: TA screening -> Hiring Manager Interview Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively. ___________________________________________________________________________________________________ We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.

Location: Limassol, Cyprus Workplace: fully Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe. Sumsub is certified as a Great Place To Work® in the US, recognized as a TIME & Statista Excellent Workplace, honored with the TrustRadius Tech Cares Award for Diversity & Inclusion, and rated 4.7 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging. Now we are looking for a Technical Support Engineer to join our team! What You Will Be Doing: Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients. Performing a technical analysis of reported problems and define plans for resolving them. Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation. Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources. Communicating with clients using chat, email, and outbound calls. About You: Fluent in English (both oral and written, upper-intermediate as a minimum). 1+ year of experience in technical support, preferably for SaaS, web, or mobile applications. (L1 experience and a clear drive to grow into more technical work is welcome.) Confident with web fundamentals: HTTP requests and status codes, REST APIs, JSON, and debugging network requests in the browser's developer console. Able to read and write basic SQL queries to investigate data-related issues. Understanding of how requests flow through web and mobile SDK integrations, from the client through to the backend - enough to narrow a problem down to the right layer. A genuine, customer-first attitude: friendly, patient, and sincerely motivated to help. Analytical mindset and the ability to stay oriented in a large, constantly changing flow of information. Would be considered a plus: Hands-on experience with Postman or similar tools for API troubleshooting. Familiarity with logging and monitoring tools (e.g. Grafana, Kibana, Datadog). Understanding of KYC/AML, identity verification, or fintech/compliance domains. What We Offer: Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours. True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team. Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal. Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online. Compensation. We offer fair and transparent pay, benchmarked to the market. Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide. Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums. Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together. Getting you set up. We make sure you have access to the tools and hardware you need to do your work well. Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun. The hiring stages: TA screening -> Hiring Manager Interview Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively. ___________________________________________________________________________________________________ We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.