Location: Madrid
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Paris
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Remote
Workplace: remote
ABOUT YOU
Xsolla is seeking a Principal Engineer with deep expertise in Identity and Golang backend development to lead the evolution of our authentication and authorization stack — enabling developers and players to connect safely and effortlessly across the Xsolla ecosystem.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Architect and lead the design of Xsolla’s next-generation identity platform, supporting authentication, authorization, single sign-on (SSO), and account federation across internal and external services.
Develop high-performance Golang microservices that manage user identity, access tokens, and permission enforcement at global scale.
Collaborate closely with security, DevOps, and platform engineering teams to embed Zero Trust principles and standardize access governance across services.
Integrate modern IAM standards and protocols (OAuth2, OIDC, SCIM) to enhance developer experience and partner integrations.
Mentor and coach engineering teams on secure service design, identity best practices, and cross-service communication patterns.
Partner with product teams to ensure that identity-related features — such as player login, entitlement management, and account linking — are scalable, compliant, and user-friendly.
Define and enforce API and data security standards, supporting compliance initiatives.
Evaluate and integrate third-party identity frameworks or open-source solutions (e.g., Keycloak, Auth0, Ory, ForgeRock) as part of Xsolla’s hybrid identity strategy.
Qualifications & Skills:
10+ years in backend or systems engineering, including 5+ years designing and implementing authentication and authorization services.
Expert-level skills in Golang, with experience building and scaling distributed, event-driven microservices.
Proven track record with identity federation, token management, and access control systems.
In-depth understanding of authentication and authorization standards (OAuth 2.0, OIDC, JWT, SCIM).
Solid grasp of security principles, encryption, key management, and secrets management systems (e.g., HashiCorp Vault, AWS KMS).
Experience building high-availability systems in Kubernetes-based environments using AWS, or GCP.
Strong architectural vision with the ability to influence cross-team design and technology direction.
Excellent communication and collaboration skills across distributed teams.
Nice to Have:
Experience building or contributing to identity systems for gaming or SaaS ecosystems.
Familiarity with multi-tenant architectures, ReBAC/ABAC models, and policy-as-code (OPA, AuthZ frameworks).
Background in security engineering, DevSecOps, or compliance automation.
Contributions to open-source Golang.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Principal Engineer, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/managing budgets/accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
The listed range is specific to Los Angeles, CA, and varies based on factors such as location and experience.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As a Software Engineer on our Site Reliability team at Sierra, you will be responsible for defining and building the foundation of reliability, observability, and scalability across Sierra’s AI-driven infrastructure. You’ll partner closely with our core engineering and product teams to ensure our systems are highly available, efficient, and built for growth.
- Own Sierra’s observability stack—monitoring, alerting, logging, and tracing—to give engineers clear visibility into system health and performance.
- Partner with product and platform engineers to design systems that are reliable and scalable from day one—not as an afterthought.
- Design and implement scalable, reliable, and secure cloud infrastructure (AWS) using Terraform and modern DevOps tooling.
- Improve the reliability and scalability of our LLM deployments, ensuring robust, performant, and cost-effective operation.
- Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time.
- Define the foundation of SRE practices at Sierra, influencing culture, tooling, and best practices across the engineering org.
WHAT YOU'LL BRING
- 5+ years of hands-on experience in Site Reliability or Infrastructure engineering roles for complex SaaS or cloud-based systems.
- Experience designing for availability, scalability, and reliability at both infrastructure and application layers.
- Deep experience with Terraform, AWS services, container orchestration, and cloud networking (including IAM and VPC architecture).
- Strong background in observability systems (e.g., Prometheus, Grafana, Datadog, or similar).
- Experience working with enterprise customers and familiarity with their compliance and networking needs along with integration patterns.
- Comfortable working in fast-moving environments and collaborating across product, ML, and core engineering teams.
- Degree in Computer Science or a related field, or equivalent professional experience.
EVEN BETTER...
- Experience with LLM infrastructure — optimizing inference performance, managing fine-tuned models, or large-scale model deployment.
- Past experience in an early-stage startup environment, especially defining SRE culture and tooling from scratch.
- Familiarity with incident management automation or self-healing infrastructure patterns.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Cairo, Egypt
As a Remote Huawei Network and Security Administrator at Müller's Solutions, you will oversee the management and security of our Huawei network infrastructure from a remote work setting. This role demands proficiency in Huawei technologies along with a strong grasp of network security principles. You will be instrumental in maintaining the performance, reliability, and security of our network systems, working closely with various teams to apply best practices in network security.
The responsibilities of the Huawei Network and Security Administrator include the
design, implementation, configuration, administration, and daily operation
of the organization’s Huawei network and security infrastructure.
This encompasses
LAN/WAN, SD-WAN, WLAN, firewalls, VPNs, NAC, and iMaster NCE management systems
. The position guarantees
high availability, security, scalability, and performance
of network and security services throughout datacenter, cloud, and branch environments.
Key Responsibilities:
Design
enterprise network architecture
using Huawei switches, routers, firewalls, and SD-WAN technologies.
Participate in network capacity planning, redundancy, and high availability design.
Design and implement
segmentation, VLANs, QoS policies
, and routing strategies (OSPF, BGP, and static routing).
Support network integration with
cloud environments
and third-party services.
Develop
network topology diagrams, documentation, and configuration standards
.
Deploy and configure
Huawei switches (S series), routers (AR series), and firewalls (USG, HiSec)
.
Configure
Huawei iMaster NCE-Campus / NCE-WAN / SD-WAN controllers
for centralized orchestration and policy enforcement.
Implement
NAC (Network Access Control)
and user authentication using
Huawei Agile Controller
.
Manage
VPN configurations
, including IPsec and SSL VPNs for secure remote access.
Configure
WLAN controllers (ACs) and APs
for campus wireless networks.
Integrate Huawei devices with
SIEM or centralized monitoring tools
(e.g., eSight, iMaster NCE, or 3rd-party tools).
Monitor and maintain
network availability, performance, and security posture
through iMaster NCE dashboards and alarms.
Perform
daily health checks
, log reviews, and event correlation.
Troubleshoot connectivity, latency, and configuration issues across LAN, WAN, and SD-WAN.
Manage
user and device access
, network policies, and firewall rule changes following security best practices.
Maintain
IP address management, DNS, DHCP, and routing tables
.
Ensure
network configuration backups
, firmware updates, and patch management are regularly performed.
Perform
root cause analysis
for network incidents and produce detailed incident reports.
Requirements
Requirements:
Bachelor’s degree
in Computer Science, Information Technology, or a closely related discipline.
Over 5 years of experience
in network and security administration, ideally with Huawei products.
Practical experience with:
Huawei iMaster NCE (Campus / WAN / SD-WAN / Security)
Huawei AR routers, S-Series switches, USG firewalls, and AC controllers
Routing protocols including OSPF, BGP, RIP, and static routing
NAT, ACL, QoS, VLAN, VRRP, MSTP, DHCP, and DNS
Network monitoring solutions (eSight, NCE, SolarWinds, or equivalent)
In-depth understanding of
network security principles, VPNs, IPS/IDS, SSL inspection, and NAC
.
Experience working in
multi-site enterprise settings
and
cloud environments
.
Familiarity with
Huawei HCIA / HCIP / HCIE certifications
is strongly preferred.
Exceptional troubleshooting, analytical, and documentation capabilities.
Strong ability to communicate and collaborate effectively across teams.
Preferred Certifications
Huawei HCIP-R&S / HCIP-Security / HCIP-Datacom / HCIP-SDWAN
Huawei HCIE-Datacom or HCIE-Security
ITIL Foundation v4
(for operational process management)
CCNA/CCNP
or equivalent multi-vendor network understanding (advantageous)
Location: Riyadh, Saudi Arabia
As an Enterprise Architect at Müller's Solutions, you will play a pivotal role in shaping the technological landscape of our organization. Your primary responsibility will be to design and establish architectural frameworks that support our strategic business objectives. You will collaborate with various stakeholders to ensure that technology decisions are aligned with business needs, fostering innovation and efficiency throughout the enterprise.
Responsibilities:
• Develops Enterprise Architecture Artifacts in accordance to global and national requirements and controls
• Leads, supervises, coordinates, directs, enterprise architecture projects.
• Understands, executes, and enhances Enterprise Architecture processes, framework, and methods.
• Maintains and takes lead on the development of the architecture principles and standards.
• Ability to align with business strategy and strategic directions.
• Guides and leads the development of application architecture models.
• Guides and leads data architecture including planning, organizing, governing and controlling information assets, resources, people
and content repositories (document and data) as well as Master Data Management concepts.
• Guides and leads the development of the infrastructure and security architectures.
• Ability to develop digital transformation strategies and roadmaps
Requirements
Requirements:
• Bachelor degree in Business or Information Technology
• Advanced knowledge in Enterprise Architecture
• Ability to lead Enterprise Architecture team
• Knowledge of relevant technical and national controls and
standards
• Good communication and building relationships skills
• Ability to assess Qiyas compliance and prepare the required
reports
Preferred qualifications:
• Master’s degree in a relevant field or an MBA.
• Professional certifications in enterprise architecture (e.g., TOGAF certification, Zachman certification).
• Experience with cloud infrastructure solutions (AWS, Azure, GCP) and familiarity with DevOps practices.
Benefits
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.
Location: Riyadh, Saudi Arabia
Responsibilities:
Manage data processes to guarantee the accuracy, consistency, and accessibility of information throughout the organization.
Track data health and performance indicators to spot opportunities for enhancement.
Ensure adherence to data privacy laws and security protocols.
Assist clients in developing comprehensive data strategies, encompassing data architecture, quality assurance, and governance frameworks.
Ensure data compliance with both local and international regulations.
Capable of establishing overarching frameworks for the execution of these programs, which includes identifying business requirements,
tracking the advancement of these initiatives, and providing recommendations for improvements.
Competent in conducting assessments of data management compliance and producing reports on the findings.
Create and uphold a data catalog along with data value realization plans, while overseeing their execution.
Oversee the development and implementation of plans related to business intelligence and analytics, reference and master data management, data architecture and modeling, document and content management, as well as data operations.
Design a template for the data catalog, which includes a data dictionary and a business glossary.
Create relevant templates for data value realization, such as pricing model templates and charging model templates.
Skilled in developing and modifying data.
Review artifacts related to data architecture.
Requirements
Bachelor degree in Business or Information Technology
• Advanced knowledge in data management and governance
products
• Ability to lead data management team
• Knowledge of alignment with strategic and operational
• Knowledge of relevant technical and national controls and
standards and the ability to apply them
• Good communication and building relationships skills
• Ability to assess compliance and prepare the required reports
• Proficiency in statistics, data analysis, and research methods
Certified Data Management Professional (CDMP)
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is on the hunt for a talented Data Architect to join our dynamic team. This essential role involves designing and managing comprehensive data architectures that support our strategic business initiatives. You will be instrumental in establishing best practices for data management and ensuring the integrity, quality, and security of our data. Collaborating closely with cross-functional teams, you will lead efforts to develop innovative data solutions that drive efficiency and growth within the organization.
Responsibilities:
Design and implement data architecture frameworks that align with business objectives and improve decision-making processes.
Create and maintain both logical and physical data models to effectively organize our data assets.
Work collaboratively with business analysts and stakeholders to gather data requirements and ensure consistency with the data strategy.
Lead data integration initiatives, guaranteeing smooth connectivity among various systems and applications.
Remain informed about industry trends and new technologies to promote ongoing advancements in data architecture practices.
Provide mentorship and guidance to junior data professionals regarding best practices and technical expertise.
Foster a culture of data-informed decision-making throughout the organization.
Understand, document, and analyze existing data architecture designs and their modifications.
Establish the future data reference architecture, detailing data entities, relationships, associated standards, etc.
Identify gaps in data architecture and enterprise data designs.
Define and develop data elements and entities, including detailed definitions, relationships among them, associated theories, relevant services, and procedures.
Specify and develop requirements for data exchange and integration.
Define data requirements for various solutions and services.
Develop data architecture designs and facilitate the technical integration of applications for projects throughout their development and implementation phases.
Create and update principles, standards, and frameworks pertaining to data.
Requirements
Requirements
• Bachelor's degree in Business or Information Technology
• In-depth knowledge of data management and governance
• Experience with data management products
• Proven ability to lead a data management team q
• Understanding of alignment with strategic and operational goals
• Familiarity with relevant technical and national regulations and standards, along with the capability to implement them
• Strong communication skills and ability to build relationships
• Competence in assessing compliance and generating necessary reports
• Expertise in statistics, data analysis, and research methodologies
• Certified Enterprise Architect TOGAF +9
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Reinforcement learning (RL) is how Claude learns to reason, write code, and act autonomously over long horizons. This role sits on the team that builds and owns the RL training system: the system that trains our production models and that researchers across Anthropic run their experiments on. The team works closely with research teams across the company on the science and engineering of making RL work at scale.
As a Research Engineer on the team, you'll work at the center of RL at Anthropic. You'll have a direct view of how RL training behaves at the frontier because the system you own sits underneath both production and research runs. You will use it with collaborators across research teams to understand what is working, what is fragile, and where the next improvements are.
Key responsibilities
Build, own, and improve the core RL training system that serves Anthropic's production and research runs
Work across the stack (orchestration, environments, training, inference, evaluation) wherever the system needs it
Study how RL training behaves at scale and contribute to the research that improves it, in collaboration with teams across Anthropic
Implement new training methods as stable, fast, well-tested code
Improve the speed and efficiency of RL training and evaluation through profiling, optimization, and benchmarking
Make the system easier for researchers to build on, through clean abstractions, clear APIs, and automated testing
Debug hard problems across the stack, from a run that has quietly drifted to a distributed systems failure that only shows up at scale
Communicate results clearly, in writing and in discussion
Minimum qualifications
Proficiency in Python and experience working in, debugging, and improving a large ML codebase
Experience with large-scale machine learning training (reinforcement learning, pretraining, or post-training) or the systems that support it
Experience with at least one modern ML framework (JAX, PyTorch, or similar)
Ability to design controlled experiments and reach conclusions you and others can trust
Ability to balance research exploration with engineering implementation
Strong written and verbal communication skills
Care about the societal impacts of your work and are committed to developing safe and beneficial systems
Preferred qualifications
Experience with reinforcement learning for large language models, in research, production, or both
Experience studying training at scale: scaling behavior, training dynamics, or method development on large models
Experience with large-scale distributed training systems
Familiarity with LLM architectures and training methodologies
Experience working close to a frontier training run
Experience profiling and optimizing the performance of ML workloads
Experience with RL environments, evaluations, or sandboxed code execution
Experience with Rust or C++
Enjoy pair programming (we love to pair!)
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$500,000
—
$850,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
We're looking for an Engineering Manager to lead the team responsible for Runway's product platform and API. You should have experience growing high-performing engineering teams and be deeply interested in the intersection of product development, APIs, and distributed systems. You will will manage our current and growing team of 5.
You’ll have a chance to work closely with our product engineering, product management, and finance teams to build low-latency, high-reliability APIs for our AI-powered creation tools as well as the infrastructure to support them.
A PEEK AT OUR TECHNICAL STACK
Our API endpoints for real-time collaboration and media asset management is written in TypeScript, and runs in ECS containers on AWS Fargate. We leverage multiple AWS-native components, such as S3, CloudFront, Lambda, Kinesis, and SQS, as building blocks of our infrastructure.
Our inference backend is written in Python (PyTorch, TorchScript), and is deployed across multiple clusters / cloud providers. We use Kubernetes for container orchestration, and k8s-native components such as Flyte, Kueue, and Kyverno efficient job orchestration. We invest in prometheus and grafana for monitoring, and Terraform to manage our infrastructure.
WHAT YOU’LL DO
- Drive platform strategy and architecture for our TypeScript-based API infrastructure, ensuring code quality, maintainability, and scalability as we grow
- Own the public API domain end-to-end, from technical architecture to revenue growth, ensuring it's a high-quality, revenue-generating platform that developers love
- Manage our data and analytics infrastructure, ensuring data integrity, security, and accessibility for teams across the company
- Lead and grow a team of 4-6 platform engineers, fostering a culture of technical excellence, collaboration, and continuous improvement
- Partner with Product Engineering teams to unblock new feature launches, providing platform support and ensuring smooth integration between frontend experiences and backend capabilities
- Own critical data pipelines and metrics that power business decisions across Finance (cost-of-sales, revenue attribution), Support (usage analytics, error tracking), and Product (feature adoption, performance metrics)
- Work cross-functionally with leadership to set priorities, communicate progress, and align platform investments with business goals
WHAT YOU’LL NEED
- 2+ years of experience in an engineering manager or team lead role, with a track record of building and scaling high-performing teams
- 5+ years of hands-on engineering experience, with specific expertise operating TypeScript services in the cloud (AWS/GCP/Azure)
- Strong product sensibility and business acumen – you understand how technical decisions impact revenue, customer satisfaction, and company metrics
- Experience owning revenue-generating platforms or products, with an understanding of API economics, usage-based pricing, and developer experience
- Solid foundation in data engineering and analytics, including experience with metrics pipelines, data modeling, and business intelligence tooling
- Database expertise, particularly in managing production databases at scale, data migrations, and ensuring data integrity
- Excellent cross-functional communication skills – you can translate technical concepts for business teams, explain business constraints to engineers, and build consensus across diverse stakeholders
- Comfort with ambiguity and rapid iteration – you can make smart trade-offs between perfect and good-enough in a fast-moving startup environment
- Empathetic and inclusive leadership style that empowers engineers to do their best work
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: Argentina
Uptalent.io is a premier global platform connecting exceptional talent from Latin America with innovative companies across the globe. We are currently looking for a Remote Project Architect to focus on projects in California.
Responsibilities
Experience Level:
At least
5+ years in a project architect role
.
Demonstrated experience leading full project lifecycles for U.S.-based projects.
Core Responsibilities:
Oversee project design intent through all phases (SD–CD–CA).
Manage project documentation and ensure coordination among all consultants.
Lead
technical and code compliance reviews
.
Serve as the
main point of contact
for client and internal team coordination.
Supervise job captains and production staff; ensure quality control.
Provide construction administration support (RFIs, submittals, ASIs, etc.).
Requirements
Bachelor's or Master's degree in Architecture or related field.
Minimum of
5 years of experience in architectural design
, with a focus on California projects.
Proficient in architectural software, such as Revit (mandatory), Autocad and SketchUp.
Strong understanding of California building codes, zoning laws, and regulations.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Able to align to California office hours (PST)
Strong communication and interpersonal skills, with the ability to present designs and concepts effectively.
Ability to work independently in a remote setting while collaborating with a virtual team.
Fluency in English (both written and spoken); proficiency in Spanish is a plus.
A portfolio demonstrating your architectural work, especially California-based projects.
Benefits
Work From Home or anywhere
Highly Competitive Compensation
Work for the most exciting companies in the US
Flexible Schedule
Healthy Work-Life Balance
Location: Argentina
Uptalent.io is looking for a skilled
Remote Job Captain (BIM Specialist)
specializing in Architectural Design to lead the delivery of high-quality Revit models for our California-based projects.
Key Responsibilities:
Experience Level:
+5 years of architectural experience.
At least +2 years working on U.S.-based projects or directly with U.S. clients using Revit and BIM workflows.
Core Responsibilities:
Lead production of
construction documentation
(CDs) in Revit.
Coordinate with consultants (structural, MEP, civil) and ensure drawing consistency.
Review drawings for technical accuracy, code compliance, and constructability.
Manage markups and revisions during DD and CD phases.
Support the Project Architect in maintaining project schedules and deliverables.
Requirements
Bachelor's degree in Architecture, Engineering, or a related field.
Minimum of +5 years of professional experience in architectural design with a focus on BIM (Revit) methodologies.
At least +2 years working on U.S.-based projects or directly with U.S. clients using Revit and BIM workflows.
Proven knowledge of California building codes and regulations.
Strong proficiency in Revit, including modeling, documentation, and BIM coordination.
Strong communication skills in English, both written and verbal.
Ability to work independently and manage multiple tasks effectively.
Important:
Full availability to work aligned with
California business hours (From 12pm to 8pm Argentina time).
Must be able to provide a portfolio showcasing U.S.-based projects.
Professional, collaborative attitude with the ability to follow direction effectively, adapt to team workflows, and maintain positive communication throughout project execution.
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Competitive compensation.
Location: Canada
Role Overview:
As a Senior PCB Design Engineer, you will take on a leadership position within our hardware design group. Your key duties will revolve around crafting, executing, and validating mixed-signal (Digital & RF) Printed Circuit Boards (PCBs) customized for application in satellite and other orbital systems. These applications encompass a diverse spectrum, encompassing digital control/processing, motor drive units, onboard processors, and mass-storage units, all of which utilize cutting-edge space technologies.
Key Responsibilities:
Lead the digital/analog PCB design for space environments.
Mentor and oversee junior team members and interns in PCB design.
Translate board-level requirements into a comprehensive design concept (incorporating architecture, I/Os, key components, power dissipation estimates, FPGA integration, software integration, etc.).
Collaborate closely with FPGA, software, and test designers to finalize functional concepts and streamline integration.
Complete or review the schematic capture level design.
Identify and manage technology and design risks.
Provide guidance to ensure Design for Manufacture/Test in space environments.
Supervise and review design layout constraints, parts placement, manufacturing, and assembly drawings.
Prepare or review lists of long lead items, bills of materials, and ensure parts qualifications for space.
Conduct and review circuit simulations (using tools like SPICE, Hyperlynx, ADS, etc.) and various design analyses (e.g., worst-case scenarios, FMECA).
Coordinate with various specialized teams (structural, thermal, packaging, manufacturing, quality assurance, etc.) to conduct necessary reviews for PCB component placement and layout.
Oversee board assembly and manufacturing tests.
Prepare and review various documents, including review presentations, test plans, test procedures, etc.
Lead and guide junior team members in testing, troubleshooting, and debugging complex mixed-signal boards.
Provide support for environmental and functional tests and validation for space missions.
Report progress and address issues to the program lead or manager.
Required Qualifications:
Bachelor’s degree in electrical engineering, computer engineering, or equivalent field.
Minimum of seven (7) years of experience in designing processor, digital, analog, high-speed, or mixed-signal PCBs.
Demonstrated expertise in at least one of these areas of competence.
Proficiency in coaching and supervising junior team members and interns.
Experience in design architecture and handling multidisciplinary specifications and reviews (FPGA, software, mechanical, etc.).
Proficiency in tools/software languages such as Excel spreadsheets, Python, MathCAD, Spice, Matlab, JIRA, etc.
Strong understanding of electronic circuits and communication protocols, coupled with extensive PCB design experience.
Knowledge of PCB manufacturing processes.
Exposure to mechanical packaging is a valuable asset.
Experience conducting analyses (FMECA, WCA, signal integrity, power integrity, etc.) using various tools like SPICE, ADS SiPro, Hyperlynx, etc.
Location: Montreal, Canada
Senior Electrical Satellite Systems Engineer
Join a pioneering team shaping the future of LEO commercial satellite missions. From concept to orbit, we design and operate spacecraft that advance connectivity, Earth observation, and in-space infrastructure. As a Senior Electrical Satellite Systems Engineer, you’ll drive mission success by leading the design, integration, and verification of satellite electrical systems, while mentoring junior engineers and collaborating with operators, customers, and launch partners.
Key Responsibilities
System Design
: Lead electrical subsystem design through flight, build, and test phases; define and manage power, data, and reliability budgets.
Requirements Management
: Develop and maintain system requirements, verification, and test matrices from mission to subsystem levels.
Technical Analysis
: Conduct power budgets, failure mode, and reliability analyses to ensure system performance.
Interface Control
: Oversee interface control documents (ICDs) for seamless subsystem integration.
Testing & Verification
: Design and execute test plans for qualification, LEOP, and environmental testing (TVAC, EMC/EMI).
Documentation
: Maintain design reports, specifications, and verification matrices.
Leadership
: Mentor junior engineers and collaborate with software, mechanical, and ground segment teams.
Supplier Management
: Manage subcontractors and vendors to meet program requirements.
Program Support
: Contribute to major reviews (SRR, PDR, CDR, TRR, PSR, LRR).
Required Skills and Experience
Education
Bachelor’s or Master’s in Electrical Engineering, Systems Engineering, Aerospace Engineering, or related field.
Experience
15+ years in LEO satellite systems design with full lifecycle experience.
Technical Expertise
Systems Architecture
: Define spacecraft electrical architecture for optimal payload-bus integration; manage avionics, power, AOCS, propulsion, TT&C, thermal, and data handling interfaces.
Requirements & Traceability
: Own requirement flow-down, traceability, and gap analyses to meet mission objectives.
Verification & Validation
: Lead electrical performance validation, fault management (FDIR), and system integration testing.
Operations Support
: Interface with launch providers, support LEOP, in-orbit testing, and SOCC activities (telemetry, anomaly resolution).
Leadership
: Engage stakeholders, lead design reviews, and ensure compliance with ECSS, PUS-STD, and internal standards.
Tools & Soft Skills
Proficiency in flight engineering software, Agile methods, and modeling tools (e.g., MATLAB).
Strong communication with technical and non-technical stakeholders.
Proven problem-solving in dynamic, high-stakes environments.
Why Join Us
Drive commercial space missions redefining global connectivity and exploration.
Lead cutting-edge systems engineering, balancing innovation and reliability.
Thrive in a high-accountability, collaborative culture with competitive compensation and global launch exposure.
ОфисParis
УдалённоГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
