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Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the role Customer Experience Operations is building out the foundation needed to grow and support Professional Services at GitLab. We are looking for a Staff Professional Services Operations Lead to establish scalable operations across PS, supporting planning and resource management, operational tooling and cadences, delivery operations, financial performance, systems partnership, and go-to-market alignment. Reporting to the Director of Customer Experience Operations, you will be a strategic and hands-on partner to PS leadership. You will help move the organization from manual, disjointed processes to connected, reliable, and increasingly automated ways of working. Your work will give leaders better visibility into pipeline, capacity, staffing, delivery economics, and growth and will ensure our teams have what they need to successfully deliver. What you’ll do Mature the PS operating cadence, including forecasting & planning alignment, business reviews, performance reporting, and executive readouts. Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning. Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition. Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling. Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams. Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning. Partner cross functionally to deliver improvements in service catalog, pricing and packaging, SKU governance, and partner or channel delivery models. Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution. What you’ll bring 10+ years’ experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business. Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements. Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue. Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations. Experience leading process and systems improvements across evolving organizations. Strong analytical, business judgment, communication, and stakeholder management skills. A pragmatic, hands-on approach to solving ambiguous operational problems. Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform. Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities. Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance. Nice to have Experience integrating two or more services organizations, operating models, or systems or driving operations transformation and maturity. Experience improving PS attach, deal structuring, account planning, or services participation in the sales cycle. Experience with partner, channel, or customer-funded delivery models. Experience working in a distributed or all-remote organization. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE TECH, MEDIA & TELECOM TEAM - We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide. - We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-activity-7491200203899760641-I27d?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions. - We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship: - Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time. - Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention. - Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Create agents that pursue goals over weeks and months, reasoning about when to reach out, which channel to use, and what next action will move a customer relationship forward. - Develop personalization and experimentation systems powered by Sierra's Context Engine https://sierra.ai/blog/context-engine that combine customer data, behavior, prior conversations, and real-time context to determine the right offer or experience, then learn from every interaction and experiment to autonomously improve personalization over time. - Design conversational discovery agents that reason across huge content catalogs and rich subscriber context, using interests, history, entitlements, and the moment at hand to help someone quickly find something they'll actually want to watch, read, or listen to. - Build agents that troubleshoot deeply integrated telecommunications and connected-device experiences, reasoning across account, billing, network, and device systems to diagnose issues and take the actions needed to resolve them. - Experiment with new voice experiences and Voice Personas https://sierra.ai/blog/introducing-voice-personas tailored to each brand, customer, and moment, bringing the right empathy, energy, and conversational style to everything from navigating a frustrating telecom billing issue to helping someone discover their next favorite show or find the plan that's right for them. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the Tech, Media & Telecom space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Niger Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. LEAP Program Description Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries. The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country. About the Position Niger submitted a request to Gavi for support in optimizing Cold Chain Equipment (CCEOP). This submission includes a renewal and equipment allocation plan at the operational level over five years, from 2017 to 2021. With UNICEF’s support, Niger updated the inventory of cold chain equipment in May 2017. The update revealed gaps in geographic coverage, storage capacity, and conservation capacity both at district levels and service delivery points, including Integrated Health Centers (CSI) and health posts (HP). The platform will enable the country to improve its supply chain and cold chain by increasing coverage with certified refrigerators and contribute to efforts to strengthen vaccination coverage and equity. The Directorate of Immunization (DI) is responsible for implementing the Expanded Program on Immunization (EPI) across its five components. DI must guarantee the supply and quality of vaccines up to the last mile of the supply chain, to ensure continuity of vaccination services. Vaccines are biological products requiring the availability and functionality of cold chain equipment (CCE) to ensure their effectiveness. Niger has adopted a policy promoting the use of new technologies, including solar-powered refrigerators, refrigerators with cooling jackets, and freezers for which this CCEOP support request was submitted to Gavi in October 2016. The updated inventory documented that at the service delivery level, 3,767 structures were recorded, including 1,361 Integrated Health Centers (CSI) and 2,409 other service delivery structures (health posts, clinics, and hospitals) that provide vaccination services. Among these structures, 2,491 (66%) have equipment, including 1,322 CSIs (35%) and 1,169 other structures (31%). Furthermore, a total of 1,279 structures (34%) has no cold chain equipment (refrigerator), including 39 CSIs (1%) and 1,240 other structures (33%). Of the total 4,046 cold chain equipment units: 2,899 (72%) are solar refrigerators, 950 (23%) are electric 197 (5%) are gas-powered. Among these, 279 units (7%) must be discarded due to obsolescence or irreparable complex failures. In implementing this project, UNICEF plays an important role in managing procurement, from ordering to installation of equipment at districts and CSIs. UNICEF, through its supply center, handles procurement and has contracted two manufacturers (represented in Niger by two service providers), to implement the equipment operational deployment plan submitted by DI. To support this effort, the U.S. State Department, through the LEAP project, is providing the Directorate of Immunization with a National Technical Assistant (TA) to help implement the CCEOP2 operational deployment plan, oversee installation and user training, support GEV preparation, and monitor vaccine management for a period of at least one year. The Advisor will support the Immunization Directorate in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives. Responsibilities General Objective The Technical Assistant will support implementation of CCEOP2, monitoring of the vaccine supply chain, and the cold chain. Specific Objectives Support deployment monitoring, installation, and user training for cold chain equipment Monitor the functioning of installed cold chain equipment Support preparation for the 2026 Effective Vaccine Management (EVM/GEV) Assist in monitoring the functioning of installed cold chain equipment. Specific Activities Monitor the installation of cold chain equipment based on the CCEOP2 deployment plan Regularly update the database of installed cold chain equipment Support regions in collecting and transmitting delivery notes and installation reports for refrigerators Monitor activities related to CCEOP implementation through national and regional logistics committees Monitor user training on equipment carried out by service providers Regularly update any changes in installation sites according to the deviation plan Continuously update the inventory of cold chain equipment as installations progress Support DI in preparation for the 2026 EVM assessment. Additional tasks include: Supervise and monitor vaccine and cold chain management at regional, district, and service delivery points. Support Regional Immunization Coordinators in vaccine stock management tool (SMT) reporting, mSupply data sharing, and vaccine/intrant inventory Support logistical activities of vaccination campaigns Provide monthly support for physical vaccine inventories at regional stores and share data with the national logistics committee. Expected Results / Deliverables Deliverable 1 : Operational deployment plan for CCEOP2 equipment for all regions, to be submitted in the first month, along with monthly reports Deliverable 2 : Updated inventory of cold chain equipment to be submitted in the third month, plus monthly reports Deliverable 3 : Monthly inventory of vaccines and consumables at the warehouse Deliverable 4 : Draft report on GEV preparation. REPORTING : The Technical Assistant will work under the supervision of the Head of the Logistics Division of the Directorate of Immunizations, in close collaboration with the heads of the vaccine management and supply unit and cold chain logistics unit. The Technical Assistant will provide a detailed monthly report to the U.S. Department of State submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to U.S. Embassy/Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week. Travel The TA will conduct field visits to carry out assigned activities. Duty Station The TA will be based at the Directorate of Immunization and will work under the Logistics and Supply Division for data collection from regions. Qualifications At least a Bachelor's degree (BAC+3) in Health Logistics, General Logistics, Industrial Refrigeration, or related fields Minimum 2 years of professional experience in cold chain and vaccine supply chain management Good knowledge of cold chain and vaccine management Must be a Nigerien national Ability to maintain effective working relationships and teamwork Ability to express ideas clearly and concisely orally and in writing Strong communication, analytical, and negotiation skills Proficiency in basic computer tools (Windows, Excel, Word, PowerPoint, email, internet navigation). Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE TECH, MEDIA & TELECOM TEAM - We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide. - We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-share-7491200202284945410-Bg79/?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions. - We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship: - Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time. - Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention. - Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects strategists on our TMT team work on: - Scope and launch a subscription-retention agent for a telecommunications or media company, then tune it to save more at-risk customers while preserving trust and brand voice. - Launch a top-of-funnel sales agent for a telecommunications provider that qualifies prospects, recommends plans and devices, and converts interest into new subscriptions. - Build a new-subscriber onboarding agent that activates service, ports numbers, configures devices, and reduces early-life churn. - Create a proactive, long-running agent that detects service or account issues, reaches out across channels, and manages resolution before the customer contacts support. - Develop a media growth agent that drives content discovery, trial conversion, plan upgrades, and subscription renewal. - Partner with Product to develop capabilities for TMT-scale traffic, including low-latency voice, multilingual experiences, proactive communications, and resilient performance during major launches or service events. WHAT YOU’LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts — reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. - Interest in telecommunications, media, and technology. Experience in telecom, streaming and digital media, enterprise or consumer technology, or subscription businesses — and familiarity with customer care, billing, identity, content, or technical support systems — is a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. - Client-facing consulting, solutions, or strategy experience in a technically complex environment. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE RETAIL TEAM - Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice. - Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line. - Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone. WHAT YOU’LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Launch an order management agent for a national apparel brand — order lookup, cancellations, returns, and exchanges — then hill-climb containment and CSAT week over week. - Partner with Product to build a shopping agent that plugs into a retailer’s existing search and recommendation systems to guide product discovery — turning the support channel into a revenue channel. - Stand up an in-store support voice agent for a big-box or grocery retailer, answering the stock-check and store-info calls that largely go unanswered today and converting them into store visits and sales. - Design a booking, payments, and outbound agent for a consumer services brand operating hundreds of locations. - Help a marketplace handle order status and buyer–seller disputes at enormous scale. - Launch outbound campaigns — cart recovery, win-back, churn saves, and subscription renewals — across voice and SMS. WHAT YOU’LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. - Interest in retail and consumer experiences. Experience in e-commerce, retail technology, marketplaces, or consumer brands — and familiarity with commerce and CX stacks (e.g., commerce platforms, order management systems, contact center software) — is a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Задачи: — Работать с подписочной воронкой (install → trial → pay → renew), а также веб-воронкой; строить когорты и сегменты, находить узкие места и точки роста. — Проводить A/B-тесты. — Считать юнит-экономику. — Генерировать макеты и ассеты через AI (Claude и др.) по референс-скриншотам. — Применять AI-инструменты для аналитики, генерации гипотез, вариантов дизайна и текстов. — Исследовать конкурентов и их пейволы, цены; изучать «боли» целевой аудитории. Условия: — Удалённая работа, можно работать из любой точки мира, можно совмещать. — Нет фиксированного графика, главное – результат. — Продукт: подписочное мобильное приложение на рынке США. — Команда русскоязычная, разговорный английский не требуется. — Продукт уже работает, платные подписки растут, идём на масштабирование.

Location: Ebene Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com http://Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Management Specialist to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion. You will be the first point of contact to a merchant post integration process and provide valuable business insights. You will act as the voice of our product and ambassador of our brand, becoming a trusted advisor and strategic partner to our merchants. Key for success will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition. The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference. How you’ll make an impact - Grow a portfolio of existing merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services. - Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy. - Analyse payment performance and provide recommendations to optimise payment flow - Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs - Tracking merchant project deliverables and ensuring merchant activities are updated within SalesForce, Clari, and other CRM tools. - Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience - Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights. What we’re looking for - 1-2 + years experience in a B2B Account Management, Relationship Management, Sales role or Customer Success role - Experience in the FinTech and/or Payments industry is preferred - A strategic problem solver with excellent project management skills and is not afraid to get their hands dirty - Customer-centric approach with robust relationship-building skills - Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently - Proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing internal and external stakeholders. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: San Francisco Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The ideal candidate thrives in an entrepreneurial environment and consistently outperforms goals. Prior experience in building and scaling platform integrations is essential. Existing platform-specific industry knowledge and network are a valuable bonus.   What you’ll do - Be the technical owner throughout the partner integration lifecycle, including technical discovery with partner, selection and SOW process for System Integrators for building new integrations, and technical project management. - Be the interface between partnerships and product/engineering teams, both internally and externally. - Provide subject matter expertise on platforms for merchants, assist merchant RFPs and technical questions wherever platforms are relevant, and be the escalation point for routing issues to partner technical contacts - Provide input to partnership and product teams on technology trends, integration gaps, future features and platform product roadmaps. - Technical evangelist for platform partners internally and externally. - Build integrations into tech stacks, including APIs. - Run debugging and UAT testing, as well as reviewing code.Act as the core technical owner throughout the partner integration lifecycle, encompassing technical discovery, selection of System Integrators, drafting Statements of Work (SOWs) for new integrations, and technical project management.   Qualifications - 8+ Years experience in a Solutions Engineering, Partner Engineering, Implementation Engineering or similar role (payments industry a bonus). - Knowledge / experience working with eCommerce platforms, subscription management platforms, and ERPs. - Highly familiar with API-based integration methods. - Development experience in frontend and backend web technologies, such as JavaScript, PHP, C# or others. - DevOps experience from a technical and customer solutions point of view. - Strong communicator who can both explain high-level takeaways and drill into technical details with clarity. - Confident working closely with product and engineering teams. - Highly organised and able to prioritise shifting workloads and responsibilities effectively. - Able to thrive in a fast-paced environment. - Fluent in English Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Home-based, Mexico Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. ROLE PURPOSE The Periodic Review Due Diligence Specialist is responsible for conducting AML periodic reviews and AML event driven reviews of merchants and sub merchants to ensure customer information, ownership structures, business activity, transaction profiles and supporting documentation remain accurate, current and compliant with internal standards and applicable regulatory requirements. The role supports Checkout.com http://Checkout.com’s ongoing monitoring framework by assessing whether a merchant’s existing risk rating and due diligence level remain appropriate, and taking the appropriate action through case management, escalation and stakeholder engagement. The role is also expected to embody Checkout.com http://Checkout.com’s Operating Principles in how work is performed: putting the customer first through high-quality review outcomes and clear communication, acting with ownership and urgency, maintaining a high bar for accuracy and evidence, collaborating as one team across stakeholders, and continuously improving review quality, process discipline and operational effectiveness. KEY ROLES AND RESPONSIBILITIES - Conduct end-to-end AML periodic reviews and AML event driven reviews of merchants and sub merchants in line with internal procedures, policy requirements and review timelines. - Review merchant information including ownership structure, business activity, line of business, processing activity, regional exposure and supporting documentation to ensure and confirm that the customer profile remains accurate and complete. - Assess whether the merchant’s risk rating and due diligence level remain appropriate based on current information and review findings. - Complete required review actions within the relevant internal systems and tools, including Salesforce and Fircosoft Compliance Link. - Manage periodic review cases from assignment through closure, ensuring statuses, sub-statuses, notes, evidence and outcomes are accurately maintained. - Raise and manage Requests for Information (RFIs) with merchants, account managers or internal stakeholders where documents or clarifications are required. - Perform enhanced due diligence reviews where required for higher-risk merchants, including analysis of risk triggers, supporting documentation and rationale for final decisions. - Escalate cases appropriately where review findings, risk indicators or policy triggers require secondary review or approval. - Maintain clear, accurate and audit-ready case commentary, review notes and evidencing to support decisions taken. - Immediately escalate unusual or suspicious activity in line with internal reporting obligations. - Support quality, control and continuous improvement initiatives by highlighting process gaps, tool issues, documentation weaknesses and operational inefficiencies and suggesting solutions. - Contribute to consistent decision-making, knowledge sharing and strong operational discipline across the periodic review team. INDIVIDUAL PROFILE The ideal individual is a detail-oriented and risk-aware specialist with strong AML and customer due diligence knowledge, sound judgement, and the ability to manage a high volume of cases while maintaining quality and discipline. They should be comfortable analysing customer information, identifying discrepancies, following structured procedures and documenting decisions. They should also be able to communicate clearly with both internal and external stakeholders, manage competing priorities, and escalate issues promptly where risk, policy or operational thresholds are met. SKILLS - 3+ years' relevant work experience. - Strong understanding of AML, KYC, KYB, CDD and EDD principles. - Ability to review and interpret corporate documents, ownership structures and merchant information. - Strong analytical and investigative skills, with the ability to identify inconsistencies, red flags and material changes in risk profile. - Ability to make structured, evidence-based decisions in line with policy and procedural requirements. - Strong written communication skills for case notes, RFIs, internal escalations and stakeholder updates. - Good stakeholder management and follow-up discipline. - Ability to manage workload effectively across multiple live cases and deadlines. - Strong attention to detail and data accuracy. - Good judgement in identifying when to escalate or seek secondary review. - Ability to work with case management and due diligence tools. - Comfortable using internal platforms and review-supporting tools as required. - Ability to work within controlled processes while remaining adaptable to system and procedural changes. CORE COMPETENCIES - Risk awareness and sound judgement - Analytical thinking - Investigative mindset - Attention to detail - Decision quality - Accountability and ownership - Organisational and time management skills - Clear written and verbal communication - Collaboration and teamwork - Resilience under workload pressure - Process discipline and compliance mindset - Continuous improvement orientation Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Mexico City Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. ROLE PURPOSE The Periodic Review Due Diligence Specialist is responsible for conducting AML periodic reviews and AML event driven reviews of merchants and sub merchants to ensure customer information, ownership structures, business activity, transaction profiles and supporting documentation remain accurate, current and compliant with internal standards and applicable regulatory requirements. The role supports Checkout.com http://Checkout.com’s ongoing monitoring framework by assessing whether a merchant’s existing risk rating and due diligence level remain appropriate, and taking the appropriate action through case management, escalation and stakeholder engagement. The role is also expected to embody Checkout.com http://Checkout.com’s Operating Principles in how work is performed: putting the customer first through high-quality review outcomes and clear communication, acting with ownership and urgency, maintaining a high bar for accuracy and evidence, collaborating as one team across stakeholders, and continuously improving review quality, process discipline and operational effectiveness. KEY ROLES AND RESPONSIBILITIES - Conduct end-to-end AML periodic reviews and AML event driven reviews of merchants and sub merchants in line with internal procedures, policy requirements and review timelines. - Review merchant information including ownership structure, business activity, line of business, processing activity, regional exposure and supporting documentation to ensure and confirm that the customer profile remains accurate and complete. - Assess whether the merchant’s risk rating and due diligence level remain appropriate based on current information and review findings. - Complete required review actions within the relevant internal systems and tools, including Salesforce and Fircosoft Compliance Link. - Manage periodic review cases from assignment through closure, ensuring statuses, sub-statuses, notes, evidence and outcomes are accurately maintained. - Raise and manage Requests for Information (RFIs) with merchants, account managers or internal stakeholders where documents or clarifications are required. - Perform enhanced due diligence reviews where required for higher-risk merchants, including analysis of risk triggers, supporting documentation and rationale for final decisions. - Escalate cases appropriately where review findings, risk indicators or policy triggers require secondary review or approval. - Maintain clear, accurate and audit-ready case commentary, review notes and evidencing to support decisions taken. - Immediately escalate unusual or suspicious activity in line with internal reporting obligations. - Support quality, control and continuous improvement initiatives by highlighting process gaps, tool issues, documentation weaknesses and operational inefficiencies and suggesting solutions. - Contribute to consistent decision-making, knowledge sharing and strong operational discipline across the periodic review team. INDIVIDUAL PROFILE The ideal individual is a detail-oriented and risk-aware specialist with strong AML and customer due diligence knowledge, sound judgement, and the ability to manage a high volume of cases while maintaining quality and discipline. They should be comfortable analysing customer information, identifying discrepancies, following structured procedures and documenting decisions. They should also be able to communicate clearly with both internal and external stakeholders, manage competing priorities, and escalate issues promptly where risk, policy or operational thresholds are met. SKILLS - 1-2 years' relevant experience. - Strong understanding of AML, KYC, KYB, CDD and EDD principles. - Ability to review and interpret corporate documents, ownership structures and merchant information. - Strong analytical and investigative skills, with the ability to identify inconsistencies, red flags and material changes in risk profile. - Ability to make structured, evidence-based decisions in line with policy and procedural requirements. - Strong written communication skills for case notes, RFIs, internal escalations and stakeholder updates. - Good stakeholder management and follow-up discipline. - Ability to manage workload effectively across multiple live cases and deadlines. - Strong attention to detail and data accuracy. - Good judgement in identifying when to escalate or seek secondary review. - Ability to work with case management and due diligence tools. - Comfortable using internal platforms and review-supporting tools as required. - Ability to work within controlled processes while remaining adaptable to system and procedural changes. CORE COMPETENCIES - Risk awareness and sound judgement - Analytical thinking - Investigative mindset - Attention to detail - Decision quality - Accountability and ownership - Organisational and time management skills - Clear written and verbal communication - Collaboration and teamwork - Resilience under workload pressure - Process discipline and compliance mindset - Continuous improvement orientation Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Mission: We are seeking a visionary and results-oriented Senior Specialist, Account Management to nurture and maintain long-term relationships with our most strategic Enterprise accounts within the United Kingdom. You will be the business advisor and main point of contact to some of our most important accounts. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition. The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced environment this is the role for you to make a difference. How you’ll make an impact - Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services, performance improvements, and other levers to increase our share of wallet. - Crafting and executing on merchant specific account development plans, outlining clear opportunities for growth and paths to success. - Building high touch, consultative, and nurturing relationships with our merchants through regular and open communications, both face-to-face and virtual. - Delivering expertise, education, and guidance to merchants. Act as their payment consultant as they craft and complete a comprehensive, global payments strategy. - Negotiate win-win pricing structures by growing a thorough overview of a merchant's revenue drivers to deliver the best, sustainable outcomes for both merchant and Checkout. - Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce, Clari, and other CRM tools. - Understanding the intricacies of our products, services and partner networks thoroughly to leverage this against our merchants’ growing needs. - Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience and bring the voice of the customer to our internal stakeholders. - Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights. - Drive a culture of cross-team learning through active knowledge sharing whilst contributing to improving ways of working, impacting not just ‘what’ we do but ‘how’ we do it. Qualifications - Experience: 3+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry. - Commercial Acumen: Proven track record of driving and exceeding revenue targets and managing strategic account portfolios. Experience in negotiating and pricing strategy deals specific to the UK market. - Payments Knowledge: Good knowledge of today’s major e-commerce and payments, technologies, players and major future trends. - Customer Obsession: Customer driven and able to establish a robust relationship with assigned customer base. - Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Mexico City Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Job Description: As the Due Diligence Team Leader at Checkout.com http://Checkout.com, you will play a critical role in overseeing and guiding a team of due diligence analysts. You will be responsible for ensuring the efficient and compliant execution of all due diligence processes, fostering a culture of high performance and continuous improvement within the team. Key Responsibilities: - Lead, mentor, and develop the due diligence team, ensuring high standards of productivity, accuracy, and compliance. - Oversee and streamline due diligence procedures, identifying process enhancements and implementing best practices. - Act as the escalation point for complex cases and guide team members in resolving challenging due diligence matters. - Monitor team performance, set clear objectives, and provide regular feedback and coaching. - Collaborate with cross-functional teams, including Compliance, Risk, and Operations, to ensure alignment with regulatory requirements and company standards. - Prepare and present reports on due diligence activities, trends, and risk insights to senior management. - Support ongoing training and development to keep the team updated on regulatory changes and evolving industry standards. Requirements: - Proven experience in due diligence, financial compliance, or a related field, ideally with team leadership exposure. - Strong understanding of relevant regulations and best practices in due diligence and AML (Anti-Money Laundering). - Excellent leadership and people management skills, with the ability to motivate and guide teams. - Exceptional analytical and problem-solving abilities. - Strong communication and interpersonal skills, with a collaborative approach to cross-team work. - High attention to detail and strong organizational skills. - Ability to prioritize, manage multiple tasks, and work effectively in a dynamic. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Dubai Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. ROLE OVERVIEW As our merchant-base, product portfolio, and global headcount continue to grow, we are looking for a Senior Regional Marketing Leader to oversee marketing and drive targeted account growth across the MENA region. This high-impact role will champion our regional ABM strategy, aligning closely with local commercial leadership to design, execute, and scale high-converting 1:1, 1:few, and 1:many account-based programs. In addition to driving deep ABM strategy, this leader will oversee Field Marketing, Events, PR, and demand generation initiatives across key regional markets. The incoming leader will manage a team of two as well as managing and optimising return on our MENA marketing budget. This budget will be directly managed in-market, and through coordination with the MENA GM and the Commercial Heads. This person will dual-report to the MENA GM and Global CMO, working closely with the broader global Marketing team to shape and execute our go-to-market strategy focused on priority prospects, in-pipe opportunities and cross-sell / upsell of the back book. The person will be expected to build highly effective local and global working relationships and be a champion for marketing collaboration. REMIT AND RESPONSIBILITIES - Go-to-Market Strategy: Collaborate with The Marketing Leadership Team and the MENA GM to define and deliver integrated go-to-market strategies aligned with business goals for front book and back book execution. - Executive Collaboration: Act as a trusted partner for our MENA GM, the CMO and other executive stakeholders, to develop and execute regional marketing strategies that drive impactful outcomes and contribute to business objectives. You will drive tight alignment with regional growth strategies and our global marketing plan. - Account-Based Marketing (ABM) Engine: Lead the strategy and execution of sophisticated multi-touch ABM programs across enterprise segments in MENA. Utilize intent data, predictive scoring, and deep account intelligence to deliver hyper-personalized campaigns, custom content, and tailored sales collateral across key verticals. You will bring a proven track record as an ABM specialist. - Regional Marketing Leadership: Work across Commercial and Partnerships to create cohesive and impactful regional plans. You will be responsible for designing and executing the marketing strategy and plan in the region and will need to influence other marketing leaders to deliver what’s needed to support the execution of the plan. This role will be high on influence and collaboration, optimising global spend for quality investment and planning in the market. Your success will be dependent on the ability to forge close working relationships with the Marketing Leadership Team. - Team Leadership: Manage and grow a team of marketers with varying areas of expertise. Foster a high-performance environment built on trust, ownership, and continuous development. Be the Checkout brand ambassador for the region, working with our partners across the organisation to continue to build our culture in the MENA region. - Budget Management: Allocate resources strategically to maximize ROI and support the region’s commercial priorities. You’ll be accountable for delivering high impact programs that accelerate commercial results. - Market Alignment: Stay abreast of market dynamics and industry trends, ensuring marketing efforts align with both global strategies and local preferences to drive effective engagement with enterprise customers - Measurement and Optimization: Measure performance, and use insights to adjust strategy and improve outcomes for our Enterprise Marketing. Communicate results to stakeholders across the business DESIRED BACKGROUND AND CORE COMPETENCIES - ABM & Enterprise Specialization: Over a decade in strategic B2B marketing leadership with a deep expertise in Account-Based Marketing (ABM) for complex enterprise accounts. Proven experience in B2B SaaS, enterprise software, or payments/fintech environments is essential. - Communication Skills: Excellent communication skills across all levels, with the ability to effectively convey complex ideas and influence buy-in from senior stakeholders in English, Arabic proficiency is an added advantage. - MENA PR Strategy & Agency Oversight: Deep knowledge of the MENA media ecosystem. Proven experience selecting, steering, and holding PR agencies accountable to strict KPIs, driving narrative control, press coverage, and growing market Share of Voice (SOV) across English and Arabic media. - Leadership Skills: Track record of exceptional leadership and team management, with the ability to inspire and mentor a team of marketing professionals and cross-functional partners to achieve ambitious goals and drive impactful outcomes. Adept at steering complex projects, setting clear priorities, delegating effectively, and maintaining a keen eye on budgets - Bilingual Written & Spoken Excellence: Exceptional native-level proficiency in both English and Arabic (written and spoken). Hands-on owner of all advertising, marketing assets, and content materials in Arabic guaranteeing flawless quality, brand consistency, and high-converting messaging across both languages. - Cross-Functional Collaboration: Incredible cross-functional collaboration skills, with the ability to build and maintain relationships with key stakeholders and drive alignment and execution of marketing initiatives across departments. Ideally with have evidenced this at scale, in matrixed/global environments - Strategic Thinking: Strategic thinker with a proven ability to develop innovative marketing strategies, explore new approaches, and champion experimentation to stay ahead in the rapidly evolving market landscape - Analytical Mindset: Strong analytical skills, with the ability to utilize marketing technology tools to measure the impact and ROI of marketing activities, providing actionable insights to drive continuous improvement and optimization - Data-driven decision-making: high-proficiency in leveraging martech tools for performance and ROI tracking, as well as turning insights into tangible actions - Innovation mindset: constantly on the hunt for innovative strategies and eager to test new tactics to connect with and provide value to our merchants - Team spirit: a genuine enthusiasm for being an integral part in a dynamic team, seamlessly collaborating with colleagues from all corners of the globe to make an impact Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Seattle, United States; Atlanta, United States; Baltimore, United States; Toronto, Canada; Austin, United States; Denver, United States TuxCare offers a portfolio of security solutions for Linux and open-source software aimed at enterprise organizations. With TuxCare, enterprises can automate live vulnerability patching, minimize downtime, keep their applications secure and compliant, and get support from a team that knows Linux security best – covering the most popular Linux distributions, end-of-life systems, programming languages, and much more. We’re looking for a Head of Direct Sales to lead TuxCare’s direct sales organization across North America and EMEA. Reporting to the Chief Revenue Officer, you will lead a distributed team responsible for new customer acquisition, growth within existing accounts, and renewals. This is a hands-on sales leadership role. Our solutions, including SecureChain and Extended Lifecycle Support for RHEL-based Linux alternatives (ELS for RLA), call for thoughtful discovery, tailored proposals, and flexible deal structures. You’ll coach the team through live opportunities, help shape complex deals, and build a sales approach grounded in each customer’s security and business needs. Responsabilties: Set and execute the direct sales strategy across North America and EMEA, turning revenue goals and territory plans into clear priorities for the team. Lead, coach, and develop Enterprise Account Executives, Account Executives, account management, renewals, and sales development team members. Work closely with sales representatives on active deals, helping them uncover customer needs, communicate business value, and develop effective proposals. Support complex and strategic opportunities, including customer conversations, negotiations, and requests for tailored packaging or terms. Drive performance across new business, account growth, and renewals while maintaining a healthy pipeline and accurate forecasts. Review sales results and win/loss trends to identify coaching opportunities and improve the team’s approach. Build strong relationships with strategic customers and identify opportunities to grow TuxCare’s presence in both regions. Partner with Marketing, Revenue Operations, Product, and Finance to improve go-to-market execution and resolve customer needs. Hire, onboard, and develop sales talent across North America and EMEA. Represent TuxCare at relevant industry events and provide regular performance and forecast updates to the CRO and executive team. Requirements Proven experience leading direct sales teams across North America and EMEA, with a strong record of achieving revenue targets. Required: Direct sales or sales leadership experience in software supply chain security, software composition analysis (SCA), application security, or DevSecOps. Candidates must have sold enterprise solutions in this sector; experience selling general IT or infrastructure software alone does not meet this requirement. Hands-on experience selling solutions to buyers concerned with software vulnerabilities, end-of-life systems, compliance, or open-source security. Strong deal-coaching and value-selling skills, including experience with tailored product packaging and dynamic pricing. The ability to turn technical challenges into a clear business case for both technical and executive stakeholders. Experience managing new customer acquisition, account growth, and renewal motions. Strong forecasting, pipeline management, negotiation, and presentation skills. A coaching style that combines support, clear expectations, and accountability. Familiarity with MEDDPICC or a comparable enterprise sales qualification methodology. Willingness to travel as needed. Benefits What's in it for you? A strong focus on professional development with opportunities for learning and growth: Interesting and challenging projects, Mentor and other knowledge-exchange programs; Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide; Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance; Compensation for private medical insurance; Co-working and gym/sports reimbursement; The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. YOUR IMPACT Help Scout has earned something most software companies never get: genuine trust. More than 10,000 businesses use us, and a remarkable share of them arrived because someone they respect recommended us. That trust is also why customers stay and grow with us once they're in the door. Growth is how more of the people who show up turn into teams who can't imagine working without Help Scout — and how customers who already love one part of the product find their way into what's next. As Head of Product, Growth & Monetization, you'll be directly accountable for both sides of that story: the core funnel that turns a signup into a paying customer, and the in-app motion that turns a paying customer into an expanding one. ABOUT THE ROLE - Own the growth roadmap. You'll partner with Design and Engineering, but you’ll own the vision, roadmap, and execution for the Growth team. That starts with sharpening the core funnel: signup, onboarding, trial-to-paid conversion, and the activation moments that turn a trial into a team that can't imagine working without Help Scout. - Run growth experimentation across the org. Build and run an experimentation practice spanning two swim lanes: new business (signup through trial-to-paid) and expansion (getting existing customers to experience and purchase Agent, Copilot, and Signal products). The expansion lane means designing and running experiments inside product lines you don't own, in partnership with the other product leaders who do. - Evolve Help Scout's monetization strategy. Own the overarching pricing and packaging framework across the portfolio. Each Head of Product still owns pricing and packaging execution for their own line — your job is the cross-product throughline and the judgment to know when to weigh in. - Build growth infrastructure other teams can use. Create the growth model, experiment standards, and playbooks that let teams across the company ship growth work with confidence, without routing every decision through you. - Lead as a player/coach. Do the strategic work yourself today, and hire and manage a team of PMs as the group grows. You're accountable for the group's revenue results, not just its roadmap execution. - Partner across the customer lifecycle. Work with go-to-market so the growth motion is coherent from first touch through expansion, and spend real time with customers and in the data to keep that motion grounded in what's actually true. ABOUT YOU - You've spent 5+ years leading growth in B2B SaaS with a free-trial or freemium motion, and you have a concrete story of moving a product line's revenue or adoption. - You're hands-on with experimentation. You define your own metrics, design your own tests, and you're honest about when a result is signal versus noise. - You think in outcomes, not features, and you build systems and playbooks that make everyone around you faster, not just wins that end with you. - You can design an outcome-based pricing framework and explain its tradeoffs, and you understand the difference between owning strategy and owning someone else's execution. - You're technically fluent enough to hold an architecture conversation and push back credibly on an engineering estimate, and you understand how AI and agentic product features actually fail, not just how they work when they work. - You lead through influence as much as authority. Your impact here comes from getting peer product teams to want to run your experiments with you. - You've directly managed people before. You'll hire and coach a team of PMs as this group grows. - You're an excellent writer who makes your thinking visible in one-pagers and briefs that move decisions forward, and you're genuinely fluent with AI tools for research synthesis, strategy testing, and rapid prototyping. WHO YOU'LL WORK WITH - Chief Product Officer. You report to the CPO and partner closely with them on strategy and monetization. - Head of Product, Conversations. You partner on expansion experiments and the monetization framework for Inbox and Copilot. - Head of Product, Intelligence. You partner on expansion experiments and the monetization framework for Agent and Signal. - Marketing leadership. You align the growth motion with campaigns, messaging, and pricing/packaging changes. - Sales & Customer Success leadership. You keep the growth motion coherent across the full customer lifecycle, from trial through expansion and renewal. - Growth PMs. As the group grows, a small team of PMs may report to you. Note: This role is open to US-based applicants only. COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: San Francisco, CA Workplace: Hybrid About Niantic Spatial AI has learned from almost everything online, but it still struggles with the physical world, where 99.5% of economic activity happens. It doesn’t know where things are, how spaces fit together, or what changes over time. That’s one of the biggest unsolved problems in AI, and it’s the one we’re solving at Niantic Spatial. We build spatial AI models and services so people and machines can reason, learn and act safely in the physical world. We turn camera imagery, video, sensor data and archives into accurate, AI-readable representations of real places that robots can train in and machines can use to know exactly where they are. In physical AI, mistakes have real consequences. That’s why we build AI grounded in measured reality, not guesswork, so the people and machines relying on it can trust it to get things right. Our team built some of the world’s most widely used maps. Now we’re building something bigger: a living, measured record of the real world that machines can query, learn from and use to understand how places change over time. If you want to help AI understand the world we actually live in, come build with us. About the Role We're looking for an entrepreneurial Go-to-Market lead to build our pipeline and customer relationships within the Embodied AI group. One of the fundamental problems we’re helping the physical AI community overcome is the sim-to-real gap for visual-spatial understanding. We’re applying our team’s decades of experience encoding the world precisely as it is at Google Maps, Google Earth, and Niantic Labs to build the scalable real-to-sim stack for embodied AI. Working directly alongside the group's General Manager, you'll map the market, open doors, and close business in step with product development. You'll have significant independence, direct access to the people building the product, and real responsibility for making the business successful. You're a natural-born seller. A day spent talking to customers gives you energy. You already know people in the robotics ecosystem, and you're always finding reasons to meet more. You earn attention, ask questions that teach us something, and turn interest into commitment. You're as good at listening as you are at making a case. When an opportunity matters, you are relentless, but your desire to win the right business is more powerful than your desire to win any business. This is not a role for someone who needs inbound leads, a finished playbook, or a fully baked product. You relish building. You take pride in finding the use case, earning the customer's conviction, and getting the deal over the line. The role will not initially carry a sales quota. It will carry clear accountability for qualified pipeline, useful customer learning, and business we can deliver. What You'll Do - Map the Market - Build and maintain a comprehensive view of prospects, their use cases, and the right contacts. Track funding, hiring, launches, and deployments, and hold a point of view on who we should pursue, why, and when. - Open Doors - Build qualified pipeline through your relationships, targeted outreach, introductions, and events. Get into the communities where our customers spend time, and turn the approaches that earn attention into repeatable ones. - Qualify and Learn - Get immersed in customers' workflows: what they're trying to do, what they've tried, where it breaks, and what that costs them. Establish fit, urgency, and how a buying decision will happen, and bring candid input on product-market alignment back to the General Manager and Product leader. - Develop Relationships - Be useful to accounts we're not ready to serve yet. Work with Marketing on insights, introductions, content, and events, and know what needs to change in their business or our capabilities for an opportunity to become actionable. - Close Business - Run opportunities through evaluation, proposal, negotiation, and signature. Agree what an evaluation must prove, who will decide, and what follows success. Prepare colleagues properly and stay engaged through handoff so commitments are delivered. - Shape the Commercial Model - Help design commercial models for a maturing product, finding simple solutions where the path isn't laid out, and bringing discipline to how early deals are structured. What You'll Bring - Relationships that open doors. You already know founders, engineering leaders, or buyers in robotics, embodied AI, or the infrastructure and tooling companies serving them, and you have a track record of building new relationships beyond your existing network. - Experience personally winning early customers for a technical product. You sourced opportunities and closed business while the use case, buyer, or commercial approach was still being worked out, and you can explain what you did to make it happen. - Experience shaping the deal itself. You've worked with founders or technical teams to turn a customer problem into a concrete offer covering scope, proof of value, commercial terms, and a path from evaluation to paid adoption, and you've secured commitments of budget and engineering time. - Evidence that you changed the approach because of what you learned. You can point to customer evidence that changed who your team targeted, what it offered, or how it sold, and explain what happened next. - Credibility with technical buyers. You've sold to engineering or research teams and can hold a substantive conversation about their workflows, including the roles of simulation, training data, and evaluation in embodied AI, and concepts such as reinforcement learning, imitation learning, and sim-to-real transfer. - A bachelor's degree in a relevant field, or equivalent experience. Nice to Have - You've turned initial pilots into sustained usage, renewals, or expansion. - You've helped turn a handful of early wins into a repeatable approach across customers. - You've partnered with or sold within the NVIDIA robotics ecosystem. - You've sold into defense or industrial robotics teams. Competencies - Painful sense of urgency. You move as if the company's success depends on it, because it does. People love working with you because you make things happen. - Strategically tenacious. You combine astute judgment about which opportunities matter with dogged determination to win them. When one door shuts on a great opportunity, you make sure another one opens. - Technically fluent. You speak the language of our customers, and know what the words mean. You get curious when a conversation gets technical, can explain our capabilities accurately, and recognize when a technical counterpart needs to take over. - Intellectually honest. You know there's one job that underpins every other in a startup: find the truth. You listen closely, ask about actual behavior, and investigate answers that don't add up. You don't mistake compliments for demand or keep a dead opportunity alive to make the pipeline look better. - Pragmatic in the face of ambiguity. You have a knack for finding simple solutions to complex problems when the path isn't laid out for you. You're not intimidated by designing commercial models or helping to mature a product. - Ability to close. You build champions, reach decision-makers, and methodically uncover what stands between interest and a purchase. You're a natural negotiator and enjoy delivering win-win outcomes. - Create value before you consume. You're generous with insights, thoughtful introductions, and practical help, always giving before asking for anything in return. When you ask for a customer's time or budget, you can explain what they stand to gain and hold us to delivering it. Compensation & Benefits Base salary range of $175,500 to $230,000. Compensation also includes an annual bonus, equity, and a comprehensive benefits package including medical, dental, and vision coverage, 401(k), and more. Location & Work Model This role is based in our San Francisco office, with three days per week in office. Inclusive Application We know the strongest candidates don't always tick every box. If you're excited about this role and believe you could do it well, we encourage you to apply even if your experience doesn't match every qualification listed - you may be exactly who we're looking for. Equal Opportunity Niantic Spatial is an equal opportunity employer. Individuals seeking employment at Niantic Spatial are considered without regard to race, color, ancestry, national origin, religion, creed, age, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), marital status, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, sexual orientation, or any other protected category under applicable laws. Niantic Spatial will also consider qualified applicants with criminal histories in accordance with applicable laws. Please contact your recruiter if you want to request an accommodation for the job application or interview process. Candidate Privacy I understand that by submitting my job application, the information I provide as part of that application will be used in accordance with Niantic Spatial's Privacy Notice for Job Applicants and Candidates https://www.nianticspatial.com/applicant-privacy-notice.

Location: Toronto, Ontario Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD 🚀 As our next Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for our clients, unlocking the true power of Docebo’s world-class LMS to transform their organizational learning into a business superpower. You will step into a high-impact, strategic role where you bridge the gap between technical innovation and business strategy, directly influencing customer retention, platform expansion, and long-term satisfaction. By turning complex learning visions into tangible, measurable realities, you will play a pivotal role in shaping how modern global teams grow, adapt, and succeed.   THE DAY-TO-DAY 🗓️ - Champion the Customer: Act as the primary advocate and trusted advisor for your Docebo customer portfolio, ensuring their unique business goals and challenges are met with world-class solutions. - Drive Platform Adoption: Consultation-first approach to deliver best practices, ensuring clients fully maximize and utilize the Docebo LMS to create deeply impactful learning strategies. - Translate Strategy to Action: Move seamlessly between business goals and execution, guiding customers on how to optimize platform configurations for maximum measurable outcomes. - Master the Ecosystem: Become a certified expert in the Docebo product suite, giving clients deep-dive insights into configuration, new features, and advanced usage opportunities. - Navigate Complex Dynamics: Confidently engage and align a diverse group of stakeholders, from hands-on LMS administrators and technical teams to executive-level buyers. - Protect and Grow Revenue: Proactively manage account renewals, mitigate churn risks, and spot organic upsell or cross-sell opportunities that drive mutual business growth. - Collaborate and Advocate: Partner cross-functionally with internal Docebo teams to deliver a unified customer experience while transforming client success stories into powerful case studies and referrals.   YOUR SUPERPOWERS 💪 - SaaS Customer Success Mastery: You bring 5+ years of dedicated B2B Customer Success experience specifically within the SaaS industry, ideally backed by 4+ years of total relevant professional experience. - Strategic Business Acumen: You have a proven track record of helping enterprise clients achieve measurable business outcomes, handle deal-related escalations, and naturally uncover account expansion opportunities. - Tech-Savvy & Analytical Mindset: You excel at simplifying complex technical concepts for non-technical audiences and have a knack for prioritizing and implementing diverse business requirements. - Grace Under Pressure: You are highly self-driven, autonomous, and thrive in fast-paced environments, with exceptional time management skills to handle changing work volumes smoothly. - Relationship Architect: You possess a deeply empathetic, growth-focused mindset that allows you to build immediate trust, manage customer expectations, and foster long-term partnerships.   BONUS POINTS 🎯 - Learning Tech Expertise: Prior hands-on knowledge or familiarity with HR technologies, instructional design, or Learning Management Systems (LMS). - Road-Warrior Ready: A willingness and flexibility to travel up to 25% of the time (with advanced notice) to connect with your customers face-to-face. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Location: Remote - United States Workplace: Remote Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data. As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI. We're looking for a Solutions Engineer to own the technical side of our enterprise deals, partnering with Account Executives as the technical authority rather than a supporting player. You'll lead the scoping, pricing, and deployment of semantic search, image and video search, and on-premise and edge deployment solutions for our most complex enterprise customers. This is a hands-on, customer-facing role for someone with real depth in solutions engineering who's ready to run high-stakes deals independently. What you will own: - Own Technical-to-Commercial Strategy: Translate complex architectural requirements (multi-AZ, sharding, replication) into accurate pricing models and contract terms, independently protecting deal value in high-stakes negotiations. - Drive Deal Execution End to End: Own the technical sales workflow across Support, Product, and Engineering to unblock POCs, resolving cross-functional bottlenecks without escalation. - Identify and Mitigate Deployment Risk: Proactively spot noisy neighbor issues, latency bottlenecks, and resource contention before they threaten renewals or expansions, and advise customers on architectural fixes. - Lead Architectural Reviews and Migration Assessments: Run discovery sessions solo, validate use cases, and design migration paths from legacy search engines like Elastic, Solr, and OpenSearch to Qdrant. - Design Resilient, Production-Grade Architecture: Spec high-availability search clusters that meet demanding customer SLAs and throughput requirements, including for the most technically complex accounts. - Own Client Trust at the Executive Level: Serve as the primary technical authority during evaluation, guiding customers to value quickly and acting as a long-term advisor beyond the initial sale. Who you are - 2-5 years of technical, customer-facing experience in Sales Engineering, Solutions Architecture, or Technical Consulting, with a track record of owning complex, high-value deals independently, including at least 2 years of direct, hands-on vector search experience (Qdrant, Pinecone, Weaviate, Zilliz/Milvus, or similar). Background in data science, computer engineering, or a previous DevOps/SRE role, with demonstrated depth rather than surface exposure is preferred. - Strong scripting ability in Python or Bash, used to build reusable tools and validate business value at scale, not just one-off scripts. - Fluency in calculating total cost of ownership (TCO) and estimating hardware requirements (RAM, CPU, disk) for distributed systems, including for multi-region or highly regulated deployments. - Deep expertise in Kubernetes and cloud platforms (AWS, GCP, or Azure), with a clear point of view on how infrastructure choices affect cost and performance at scale. - Excellent communication skills, comfortable running the room with engineers, VPs, and business stakeholders alike, and able to influence without authority across internal teams.   Preferred Qualifications - Exposure to enterprise procurement processes, infosec questionnaires, or MSA redlines.   WHY JOIN US - A remote-first, international team working on cutting-edge AI infrastructure. - A competitive salary with additional perks. - Flexible working hours and async-friendly culture. - High ownership and real impact. - Open-source, engineering-driven culture. - Choose your own laptop equipment. For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy. Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist. Come build with us! FOR INFORMATION ON HOW WE HANDLE YOUR PERSONAL DATA, PLEASE REFER TO OUR RECRUITMENT PRIVACY POLICY https://qdrant.tech/legal/recruitment-privacy-policy/ #LI-REMOTE