The role of Product Manager II for YouTube Shopping Consumer Growth involves driving the expansion and engagement of YouTube Shopping, a feature that transforms video content into an interactive shopping experience. The position is based on-site in Zürich, Switzerland. Responsibilities include developing strategies to increase consumer interaction and growth within the YouTube Shopping platform. Candidates should have experience in product management, particularly in consumer growth, and be familiar with e-commerce and digital video platforms. The role requires collaboration across teams to enhance the shopping experience integrated into YouTube videos.
About the role
Rove Next is a new premium line from Rove Concepts, a Vancouver-based modern furniture brand selling direct to consumer across Canada and the US. Rove Next launches with improved versions of best-selling pieces and needs its own marketing built from the ground up. The role involves owning how Rove Next reaches and retains customers, focusing on email and lifecycle marketing. The goal is to scale marketing through AI and systems rather than headcount, building a clean function rather than inheriting one. This is not a coordination role but requires problem-solving and proactive management.
Scope
Initially focused on Rove Next, with potential to expand across the Rove Concepts group as the brand grows.
What you'll own
— Email and lifecycle as the primary owned channel, including campaign calendar, flows, segmentation, deliverability, and list health, using Klaviyo.
— Quality control on all outgoing materials: copy, creative, link destinations, offers, regional versions, ensuring errors are caught before shipping.
— Building AI into daily work, shipping AI solutions rather than just proposing them.
— Collaborating with lifecycle and email team, designers, and external ads partner to maintain the campaign calendar.
— Translating marketing results into clear business language, explaining spend, revenue, and recommendations.
Must-haves
— Five or more years in ecommerce or DTC marketing with real ownership of email and lifecycle marketing, experience with Klaviyo or comparable ESP.
— Demonstrated ability to build AI workflows independently and solve problems proactively.
— Fluent, native-level English, both written and spoken, capable of writing premium-sounding copy.
— Strong attention to detail, able to assess assets for alignment with promises, tone, and offer accuracy.
— Comfortable receiving and giving feedback about campaign effectiveness.
Nice to have
— Experience in furniture, home, or other considered-purchase categories with long buying cycles.
— Familiarity with Shopify, GA4, and Meta Ads.
— Experience enforcing brand guidelines within a team.
What success looks like
— Growth of flow revenue as a share of total email revenue.
— Reduction of errors reaching leadership.
— AI integrated and producing measurable results within 90 days.
Compensation
$3,500 to $4,500 USD per month depending on experience, independent contractor.
How to apply
Send CV to talent@rovenext.com with two examples: one AI workflow or automation built and its impact, and one instance of catching an error before shipping. Include a short voice note introducing yourself and what you'd want to know before writing your first email. Shortlisted candidates will complete a short paid project.
УдалённоГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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DMED — государственная цифровая медицинская система Узбекистана, единая платформа для электронного учёта медицинских данных, рецептов и анализов, объединяющая пациентов, врачей и аптеки.
Кто требуется
Сейлз, а не «менеджер по коммуникациям». Тот, кто заходит со своей записной книжкой и живой базой в платёжке — и поднимает поток мерчантов уже на этой неделе. Кто выгрызает контакт и закрывает сделку, а не собирает конференции в резюме и ждёт, пока лид «дозреет сам».
О компании
Международный платёжный шлюз с собственным in-house решением в сфере iGaming. Поднимаем P2P и альтернативные платёжки на рынках Tier-2,3 — там, где классические банковские рельсы работают через раз.
Обязанности:
▫️ холодный и тёплый поиск мерчантов: активируешь свою базу и добираешь новых
▫️ ведёшь клиента от первого касания до запуска
▫️ выстраиваешь и оптимизируешь процессы в отделе продаж
▫️ менторишь лидогенераторов
▫️ связываешь технические команды и заказчика, доводишь интеграцию до работающего потока
Требования:
▫️ опыт в платёжных системах, агрегаторах или процессингах — и живые контакты оттуда, а не строчка в резюме
▫️ понимание специфики Tier-2,3 рынков: локальные методы оплаты, нестандартные платёжные схемы, альтернативная инфраструктура
▫️ понимание интернет-платежей: эквайринг, выплаты, альтернативные методы
▫️ тёплая база мерчантов и партнёров, которую можно активировать сразу
▫️ английский B2+, русский
▫️ будет плюсом: опыт по Индии, Африке, Tier-3, high-risk сегменту
Условия:
▫️ фикс выше рынка + бонусы, привязанные к валюте (обсуждаем индивидуально с каждым кандидатом)
▫️ полная удалёнка с гибким графиком
▫️ оплачиваемые командировки в тёплые страны на конференции
We’re looking for a strategic partner to join a startup team. Preferred location is EU-based. The role includes Marketing Manager, Developer, PR, and Virtual assistant responsibilities. Startup experience is a plus.
Mastercard is a global financial services company providing payment solutions and technology.
Работа на площадке в Нью-Йорке, Солт-Лейк-Сити или Перчейз.
Подробное описание вакансии доступно по ссылке: https://mastercard.wd1.myworkdayjobs.com/CorporateCareers/job/New-York-City-New-York/Director--Product-Management_R-289701-1.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Manager, Influencer Planning
San Mateo, CA (Collab)
The Sr. Manager, Influencer Planning is a strategic planning leader responsible for building and operationalizing PlayStation's global influencer planning framework across the portfolio of games, hardware, services, sponsorships, and brand campaigns.
Reporting to the Sr. Director, Marketing Partnerships & Activations, this role will define the influencer/creator plan & approach, portfolio prioritization, global/local planning processes, measurement frameworks, and investment recommendations that enable Influencer Partnerships & Activations to execute with greater clarity, consistency, and impact.
This role will work in close partnership with the Influencer Partnerships team, as well as Brand, Media, Studios, Social, PR/Communications, and local market teams. The role is designed to strengthen upstream planning while allowing the activation team to focus on creator relationships, campaign delivery, and operational excellence.
Key Responsibilities:
Influencer Planning
Develop and evolve PlayStation's global influencer planning framework across priority portfolio moments.
Translate audience objectives, business priorities, and cultural opportunities into clear influencer strategies and recommendations.
Define integrated approaches across paid, earned, creator advocacy, Playmakers, talent partnerships, events, sponsorships, and local activation.
Establish consistent briefs, planning calendars, inputs, and decision-making frameworks across influencer workstreams.
Audience, Creator & Cultural Intelligence
Build a consistent view of priority audiences, creator archetypes, communities, platforms, and cultural behaviors relevant to PlayStation.
Identify emerging creator, gaming, entertainment, sports, youth culture, and platform trends, partnering with Insights and Analytics to translate them into actionable strategy.
Portfolio Prioritization & Investment Strategy
Define where influencer support should be full-service, lighter-touch, locally led, agency-supported, or enabled through scalable playbooks.
Develop investment and resource recommendations across priority initiatives, balancing business impact, cultural opportunity, audience reach, and available resources.
Global / Local Planning Model
Build and maintain a global planning model that incorporates local market expertise and establishes clear roles, inputs, briefing expectations, and feedback loops.
Drive global consistency while enabling local cultural relevance, platform nuance, and creator-market fit.
Measurement, Learning & Cross-Functional Leadership
Define KPI, reporting, and learning frameworks that measure audience impact, cultural relevance, creator advocacy, engagement, efficiency, and business contribution.
Translate campaign performance and learnings into future planning recommendations in partnership with activation leads, agencies, Analytics, and local markets.
Serve as a strategic partner to cross-functional teams and senior leadership, providing clear recommendations on influencer opportunities, priorities, investment, and tradeoffs.
Build tools, templates, AI-enabled workflows, and operating rhythms that improve speed, clarity, and scalability across the function.
Skills and Qualifications:
10-12+ years of experience in influencer marketing, creator strategy, talent partnerships, brand marketing, integrated marketing, entertainment marketing, or social-first audience strategy.
Bachelor's degree in marketing, advertising, communications, business, or a related field; equivalent experience considered.
Proven experience developing global influencer programs for major consumer brands, entertainment companies, gaming companies, studios, agencies, platforms, or technology brands.
Deep understanding of the creator economy, social platforms, gaming communities, youth culture, talent/influencer models, and the behaviors shaping cultural relevance today.
Strong strategic planning capability, including audience definition, portfolio prioritization, brief development, measurement frameworks, and investment recommendations.
Experience building operating models, planning processes, playbooks, and cross-functional ways of working in complex matrixed organizations.
Strong executive communication skills, including the ability to synthesize complex information into clear recommendations and persuasive exec-level presentations.
Demonstrated ability to influence senior stakeholders and partner effectively across Brand, Product Marketing, Studios, Local Markets, PR/Comms, Social, Media, Legal, Finance, Procurement, and agency teams.
Strong analytical orientation with the ability to define KPIs, interpret campaign results, identify learnings, and translate data into future planning decisions.
AI fluency or willingness to rapidly adopt AI-enabled workflows for cultural trend scanning, creator discovery, reporting, knowledge management, and planning efficiency.
Highly organized, proactive, and comfortable operating in a fast-paced environment with competing priorities, confidential information, and high-visibility initiatives.
Genuine passion for gaming, entertainment, creators, sports, youth culture, and the PlayStation brand.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$194,200
—
$291,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Компания Pion, международная платформа в области маркетинга и технологий, ищет старшего менеджера по продукту для удалённой работы. В обязанности входит управление продуктом, направленное на привлечение, проверку и удержание целевых групп потребителей для брендов. Кандидат должен обладать опытом в продукт-менеджменте, уметь работать с маркетинговыми технологиями и иметь навыки взаимодействия с международной командой.
Задачи:
• запуск и ведение рекламных кампаний
• тестирование гипотез, аудиторий и креативов
• анализ результатов и оптимизация
• масштабирование рабочих связок
Требования:
• опыт от 1 года
• реальные кейсы по запускам
• понимание всей воронки от оффера до аналитики
• готовы рассматривать специалистов вне РФ
Условия:
• формат работы: удалённо
• оплата: % от проекта, доход до 200 000 ₽/мес.
Location: Boston, Massachusetts, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Hasbro has an immediate opening for a hard-working, focused, innovative Brand Manager to drive Product Development and Marketing for our new licensed K-Pop Demon Hunters brand. In this high-profile role, you will partner closely with Netflix to drive the strategic product vision for K-Pop Demon Hunters. We are looking for a collaborate individual with a bold spirit to fill this Brand Manager role. Candidates should have strong communication and presentation skills to build meaningful relationships!
Partnering with resources both inside and outside the organization, you will build a cohesive and actionable category and channel plan. You will collaborate with a group of designers, engineers, branding creatives, project managers, and finance leaders. Together, you will build and lead all aspects of branded product line initiatives to drive sales. Additionally, you will serve the US market by driving commercial strategy and go-to-market efforts. You will also work closely with global regional teams to share marketing objectives, improve strategies and toolkit materials, and increase sales.
Effective from the date that Hasbro opens in new Boston location, this position will be onsite Tuesday-Thursday at Hasbro's new location in Boston, MA In the interim, this position will be onsite Tuesday-Thursday at Hasbro's HQ in Pawtucket, RI or at Hasbro's temporary location in Boston, MA
A day in the life as a Brand Manager:
Develop yearly product strategy based on key brand initiatives, consumer insights, and entertainment strategy.
Lead and collaborate with key partners including Brand Publicity, Integrated Media and Consumer Marketing Teams to execute cohesive, impactful marketing programs across multiple consumer touch points to drive sales.
Work with Design and Development to build an innovative toy line that is inspired by the Toy Strategy and improves channel growth opportunities and global retailer priorities.
Maintain current knowledge of consumer, product and marketing trends and competitive landscape.
Analyze and interpret category data while collaborating with research team to inform the strategy.
Work with leadership team, ensuring the brand has a relevant long term consumer position and achieves maximum volume profit/growth.
Own the development, analysis and communication of item-level forecasts, and partner with operations and logistics teams to manage inventory build.
Analyze and track POS performance and utilize data to drive decision making.
Partner with US Sales Organization to drive business at retail, including leading sales meeting presentations to customers and developing retailer-specific programs and activations.
What you'll bring:
Minimum of 6+ years of progressive brand/strategy, product development experience in forward thinking consumer organization.
Bachelor's Degree in Marketing, Business Management or related field. MBA strongly preferred.
Proven ability to transform a strategy and vision into actionable plans in a rapidly changing fast-paced organization.
A detailed understanding of the steps vital to bring products to market.
Ability to collaborate and influence cross-functionally.
Curiosity and a keen interest and ability to learn and evolve.
Strong relationship building and maintenance skills.
Outstanding verbal, presentation and written communication skills.
Ability to make informed decisions quickly to keep performance on track.
Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$99,200
—
$162,700 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Требования:
— Опыт в организации онлайн и офлайн мероприятий (корпоративы, тренинги, выставки) от 1 года для обеспечения качественного исполнения от идеи до завершения;
— Глубокое понимание рынка мероприятий на Кипре и в Европе для эффективного выбора площадок и надежных подрядчиков;
— Навыки ведения деловой переписки и презентаций для построения продуктивных отношений с клиентами и партнерами;
— Опыт проведения маркетинговых исследований и анализа конкурентов для выявления лучших решений и трендов в сфере мероприятий;
— Умение планировать и управлять бюджетами мероприятий для обеспечения экономической эффективности и финансовой прозрачности;
— Владение английским языком на уровне от Upper-Intermediate для профессионального взаимодействия с международными командами и европейскими поставщиками.
Задачи:
— Полный цикл организации внутренних и внешних корпоративных мероприятий для поддержания корпоративной культуры и имиджа бренда;
— Поиск и контроль подрядчиков для обеспечения высокого качества работы на каждом этапе проекта;
— Планирование бюджетов мероприятий и ведение детальных отчетов для отслеживания ROI и расходов отдела;
— Участие в разработке концепций мероприятий и стратегическом планировании для создания уникальных и вовлекающих событий;
— Координация проведения мероприятий на площадке и онлайн для соблюдения графика и стандартов;
— Сбор и анализ отзывов участников для определения показателей успеха и улучшения будущих мероприятий.
Условия:
— Высокая зарплата (плюс бонусы за результат и пересмотр зарплаты);
— График работы: Пн-Пт, 9 часов с часом на обед, гибкий старт с 8:00 до 10:00;
— 24 дня отпуска;
— Корпоративные уроки английского и греческого языков;
— Тренажерный зал и SPA в офисе;
— Корпоративное питание;
— Активная корпоративная жизнь;
— Интересные рабочие задачи для профессионального роста;
— Сильная команда единомышленников для поддержки в реализации амбициозных проектов и развития опыта.
Location: Paris, France
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Editions, our network of delivery-only kitchens, is a key differentiator in France commercial ambition.
The Account Management Lead – Editions France role is created as part of a wider reorganisation of the Editions business as part of our regional strategy. The role reports to Paris regional leadership and is designed to combine strategic partner leadership, P&L ownership and organisation building across the Editions network.
The Role
As
Account Management Lead – Editions France
, you will lead the Editions commercial team for France constituted of Senior Account Managers, Account Managers and Sales Managers. You will be the guardian of the Editions strategy for France, accountable for its coordination and its execution on the ground, growing the performance and profitability of our sites while driving occupancy and the differentiation Editions brings to the French market.
You will own a portion of the Editions P&L. That means holding the commercial scorecard for new kitchens, making financial decisions with a clear view of both partner and Deliveroo profitability, and steering your team's portfolio towards sustainable growth rather than volume alone.
You will be accountable for the development plan for your team, their success and learning curve at Deliveroo; setting the right KPIs and OKRs to monitor the business. Your role will be commercially focused, however Editions is as much a project management discipline as a commercial one: you will work hand in hand with Food Safety, Compliance, Site Construction, Kitchen Layout, Site Operations, Marketing and the International Editions team to bring kitchens live and keep them performing.
What You’ll Be Doing
Editions Strategy & Growth
Act as the guardian of the Editions strategy for France, ensuring its coordination across teams and its disciplined execution site by site
Lead your team's portfolio strategy, growing the performance and profitability of each Editions site in line with agreed targets
Develop the business so that it fits within, and contributes to, the wider regional strategy, bringing the specificity of the French network to regional and international forums
Build and deliver joint business plans with restaurant partners, identifying growth and profitability opportunities, defining mutual goals and finding compelling ways to solve them (menu optimisation, virtual brands, pricing, packaging, catchment expansion)
Coordinate with the Media team to identify and negotiate revenue opportunities to generate additional value from Editions sites
Occupancy & Commercial Performance
Own the occupancy trajectory of the French network, partnering closely with Local teams to positively drive occupancy and secure signed contracts within agreed timelines
Own and enforce the Editions commercial scorecard for new kitchens, profitability checks against P&L guidelines, launch package, site specificities, ensuring the process is applied consistently across the team
Steer the lead generation and pipeline process, mapping high-potential restaurants and cuisine gaps by site, and mobilising other commercial stakeholders to qualify interest
Lead commercial negotiations with business owners and C-suite operators, supporting proposals with a robust P&L rationale
P&L Ownership & Governance
Own a portion of the Editions P&L, accountable for revenue, profitability and the financial health of your perimeter
Set, own and deliver performance targets across occupancy, partner health, site profitability and Deliveroo output metrics
Run a clear operating rhythm on reporting, velocity, sign-to-live, occupancy and sales reviews, and use it to make decisions, not just to describe results
Kitchen Launches & Cross-functional Execution
Work with Site Managers, Food Safety, Compliance, Site Construction and Kitchen Layout teams to secure the successful build and launch of new kitchens
Coordinate with Global team on kitchen implementation, and with Marketing and Operations on launch packages, so that every opening lands on time and performs from week one
Manage and oversee project execution end to end, including B2B communication and cross-business-unit workshops
Propose process optimisation and automation: Deliveroo moves fast, and you will improve the processes that let Editions scale
Senior Stakeholder Management
Act as the senior point of contact and face of Deliveroo Editions for top restaurant partners, building trusted, long-term relationships and representing Deliveroo at partner events
Establish a strong operating rhythm with partners, including quarterly business reviews and monthly performance check-ins
Serve as a trusted advisor to senior stakeholders, providing strategic insights on Deliveroo, competitors and broader industry trends
Team Leadership: Support and coach your Account Managers and Sales Managers to build and execute strong commercial and operational plans, and to raise the standard of account management across the Editions network
What You’ll Need to Thrive
7+ years working in commercially focused roles
Experience managing medium-sized commercial or account management teams
Highly analytical, with proven P&L ownership or strong financial decision-making experience
Solid project management skills, with a track record of delivering complex, cross-functional projects on time
Mix of both strategy and execution experience
Comfortable handling negotiations with business owners or C-suite operators
Effective collaborator, able to influence internal stakeholders across functions and geographies, including global teams
Relationship-building and communication skills whether face-to-face, through phone or email
Adaptable and comfortable working in a rapidly changing environment; proactive and creative problem solver
Entrepreneurial mindset with a passion for food and operations
You will be in the field often, which will require travel (depending on the needs)
Previous general management experience, or experience running your own business would be desirable
Fluent in French and English is required
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Remote - Australia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Customer Success.
About the job
At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.
The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.
As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.
This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.
Responsibilities
In this role, you’ll:
Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.
Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.
Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.
Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.
Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.
Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
People Leadership:
3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.
Customer Success Experience:
8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.
Enterprise Portfolio Management:
Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
Regional APJ Execution:
Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
Strategic Acumen:
Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
Leadership Competencies:
Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.
Desired:
Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.
Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.
Location
This role will be remote, and based in Australia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Задачи:
— Управлять сайтом как продуктом: стратегия, гипотезы, тесты, релизы
— Улучшать пользовательский путь и процесс покупки (JTBD, CJM)
— Отвечать за ключевые метрики: конверсия в лиды/продажи, трафик, выручка
— Работать с Яндекс.Метрикой: анализировать воронки, находить точки роста
— Работать с трафиком и SEO: прогревать брендовый, привлекать небрендовый
— Координировать дизайн, разработку, контент и SEO
— Выстраивать системную работу с гипотезами
Требования:
— Опыт работы с коммерческими сайтами: влияние на конверсию, трафик, выручку
— Опыт работы с сайтом как продуктом: гипотезы, A/B-тесты, релизы
— Уверенное владение Яндекс.Метрикой (воронки, вебвизор, карты кликов, сегментация)
— Опыт работы с SEO: постановка задач, контроль подрядчиков
— Опыт работы с Figma
— Понимание JTBD, CJM, UX/CX
— Опыт управления кросс-функциональной командой (разработка, дизайн, контент, SEO)
Желательно:
— Опыт в EdTech / онлайн-образовании, в идеале — в нише ЕГЭ/ОГЭ. Если опыта в этой сфере нет, но есть желание разобраться — тоже рассматриваем
Условия:
— Оклад от 160 000 ₽ + бонусы за достижения результатов
— Полностью удалённый формат
— Гибкий график: 5/2, выходные можно выбрать любые, нет строгого начала дня
— Оформление по договору ИП (налог компенсируем)
— Участие в масштабных запусках, продукт с социальной значимостью
— Премии за успешные проекты
— Полная оплата обучения при необходимости
Location: San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion’s Data Foundations team builds and operates the batch and streaming infrastructure behind our product features, analytics, search, and AI experiences. We’re looking for a hands-on technical leader to shape the next generation of this platform as Notion serves larger customers, expands globally, and supports more data-intensive products. You’ll identify the highest-leverage problems, set direction, build and develop a high-performing team, and lead multi-quarter initiatives across our data lake, streaming, distributed-compute, governance, and reliability systems. You’ll stay close to critical technical decisions while creating clear ownership, growing engineers and technical leaders, and helping the team execute as one—partnering closely with Data Engineering, Data Product, Search, AI, Infrastructure, and Security.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Set the direction for Data Foundations. Turn ambiguous company and customer needs into a clear multi-quarter strategy across the data lake, streaming, distributed compute, governance, and platform reliability—and align engineers and partner teams around it.
- Build and develop a high-performing team. Attract strong engineers, set clear expectations, grow technical leaders, and create an environment of ownership, direct feedback, and accountability.
- Lead the team’s hardest initiatives from idea to operation. Ensure complex work has strong technical ownership, de-risk architectures through prototypes, break work into shippable milestones, and coordinate execution across engineers and teams.
- Make Notion’s data platform enterprise-ready. Guide the team toward durable foundations for external key management, data residency, access controls, lifecycle management, and governance without creating separate systems for every requirement.
- Raise reliability, simplicity, and cost efficiency. Identify systemic risks and architectural gaps, establish clear service ownership, and lead migrations that make Kafka, Debezium, S3/Iceberg, Spark, EMR, Athena, and related systems easier to operate at scale.
- Multiply the engineering organization. Establish reusable abstractions and paved paths, delegate meaningful ownership, raise the quality of technical decisions, and scale expertise through coaching, documentation, tooling, design reviews, and direct collaboration.
SKILLS YOU'LL NEED TO BRING:
- Deep data-platform expertise. You have designed and operated large-scale batch and streaming systems and can reason across storage, compute, ingestion, orchestration, serving, governance, and production operations.
- Direction-setting leadership. You have led a Data Platform or infrastructure team through multi-quarter work—finding the right problems, defining a strategy, sequencing execution, and driving decisions with long-term consequences.
- Team-building and talent development. You have attracted strong engineers, grown people across career stages, developed technical leaders, and created clarity when expectations or performance needed to change.
- Hands-on engineering judgment. You stay close to critical systems and designs and know when to prototype, simplify, buy, build, or migrate. You can go deep while preserving ownership for the engineers leading the work.
- Platform-product thinking. You understand the needs behind partner requests and turn repeated patterns into safe, ergonomic, self-serve capabilities rather than accumulating bespoke solutions.
- Organizational influence. You create clarity across team boundaries, surface uncomfortable technical or organizational risks early, and help engineers do their best work through strong context, delegation, feedback, and coaching.
- You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively.
THE SYSTEMS AND PROBLEMS YOU MAY LEAD
- Evolving Notion’s data lake toward an S3 + Iceberg lakehouse with stronger governance, discoverability, schema evolution, and lifecycle controls
- Scaling Kafka and Debezium-based streaming infrastructure that powers real-time product, analytics, and AI use cases
- Improving Spark and distributed-compute performance, workload isolation, developer experience, and cost efficiency
- Designing EKM, data residency, and compliant processing capabilities across Notion’s data estate
- Creating clear platform interfaces and self-serve primitives for Data Engineering, Search, AI, and product teams
WHY THIS ROLE MATTERS
Notion’s data infrastructure is no longer only an internal analytics layer. It increasingly powers customer-facing features, AI systems, enterprise controls, and high-volume product workflows. The team needs a leader who can see across these systems, build the technical leadership and operating culture required for that responsibility, and find the problems that matter before they become roadmap blockers. Success means Data Foundations has a strong, growing team with clear direction and dependable execution—and teams across Notion can build ambitious data-powered products faster without compromising customer trust.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $281,000 - $334,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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Задачи:
— Общение с клиентами через WhatsApp, Instagram, Telegram, звонки, поздравления
— Ведение маркетингового календаря на год
— Управление программой лояльности: баллы, уровни, VIP-сервис
— Создание личных подборок из имеющегося ассортимента
— Совместно с командой следить за единым звучанием акций в Instagram
— Управление менеджером по обзвону
— Еженедельная отчетность владельцу
Требования:
— Опыт работы в fashion-рознице не менее 3 лет
— Ежедневное использование ИИ с умением проверять корректность его работы
— Понимание негативного влияния частых скидок на премиум-бренд
— Умение писать живые сообщения, а не шаблоны
— Умение работать с цифрами, а не на глаз
— Приветствуется опыт в люксе, опыт руководства, знание таджикского или узбекского языков
Условия:
— Полная удалённая работа из любого города без необходимости переезда
— Использование ИИ вместо отдела аналитики для автоматизации подсчетов
— Предоставлена готовая база клиентов
— Наличие собственного менеджера по обзвону
— Владелец активно использует Claude и оперативно решает вопросы
— Видимый результат уже через две недели
— Свобода в использовании и развитии новых инструментов
— Бонус от выручки с возвращённых клиентов
УдалённоГеография найма не уточнена
seniorUnited States, San Mateo, CA
Boston, Massachusetts, United States
leadParis, France; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief