Location: Paris; Italy; Belfast; Oran; Tunis; Bali; Cairo; San Marino; Algiers; Mauritius; Norway; Albania; Portugal; Kazakhstan; Serbia; Montenegro; Brunei; vietnam; Rabat; Oman; Hong Kong; Hungary; Slovenia; Casablanca; Poland; Taiwan; Latvia; Philippines; Ireland; Austria; Abidjan; China; Bulgaria; Thailand; Finland; Congo; Peru; Greece; Leeds; Ethiopia; Armenia; Iceland; Jakarta; Denmark; Malta; Moldova; Kuala Lumpur; Liverpool; London; Belgium; Lithuania; Brighton; Cameroon; Madagascar; Luxembourg; Cyprus; Turkey; Georgia; Slovakia; Mongolia; Germany; Birmingham; Egypt; Constantine; South Korea; Switzerland; Romania; Kuwait; Estonia; Anaba; Netherlands; Kosovo; Jordan; Manchester; Andorra; South Africa; Japan; Spain; Qatar; Benin; Croatia; Ukraine; singapoor; Azerbaijan
Workplace: Remote
ABOUT US
Base360.ai http://Base360.ai is the AI operating system for short-term rental businesses, helping property managers run their operations on autopilot.
Born out of The Flex, a short-term rental operator that scaled to an eight-figure business using its own software, Base360.ai http://Base360.ai is now launching as a standalone platform for short-term rental operators worldwide.
We bring reservations, guest communication, pricing, payments, cleaning, maintenance, and reporting into one platform—helping operators automate manual work, reduce costs, increase revenue, and scale their portfolios.
We're looking for an ambitious Senior Full-Stack Product Engineer who wants to turn real customer problems into intuitive, reliable software. You'll work closely with founders, designers, and operators to identify what matters, build solutions, and improve them based on how people use them.
If you enjoy owning the full journey from customer problem to shipped product—and you're excited by AI, automation, and short-term rentals—we want to meet you.
WHAT YOU'LL BUILD
As a Senior Full-Stack Product Engineer, you'll help shape and scale Base360.ai http://Base360.ai across the entire short-term rental lifecycle.
You'll build customer-facing features, operational dashboards, automation engines, AI-powered workflows, and integrations that help property managers grow without increasing their workload at the same rate.
Your work will connect what users see with the systems behind it—from a guest’s check-in experience to the workflows coordinating reservations, cleaning, payments, and owner reporting.
YOUR MISSION
UNDERSTAND CUSTOMER PROBLEMS
Work directly with property managers and internal teams to understand their workflows, identify friction, and decide which problems are worth solving.
BUILD PRODUCTS END-TO-END
Take features from idea and prototype through frontend, backend, integrations, testing, and deployment. Own the complete experience and how it performs in production.
CREATE INTUITIVE USER EXPERIENCES
Work with designers to make complex short-term rental operations easy to manage. Build interfaces that help users complete tasks quickly and confidently.
CREATE POWERFUL AUTOMATIONS
Build event-driven workflows that eliminate repetitive work—from scheduling cleaning after a booking to sending check-in instructions and generating owner statements.
DEVELOP AI-POWERED FEATURES
Use LLMs and AI agents to automate guest communication, triage maintenance requests, support pricing decisions, and help operators manage their portfolios more efficiently.
CONNECT THE ECOSYSTEM
Build reliable APIs and integrations with platforms including Airbnb, Hostaway, Stripe, Twilio, OpenAI, Google, and other partners across the short-term rental ecosystem.
SOLVE REAL OPERATIONAL PROBLEMS
Build solutions for:
- Real-time reservation and availability synchronization
- Dynamic pricing intelligence
- Smart lock access and key management
- Automated guest communication across channels
- Guest check-in and upsell journeys
- Operational forecasting
- Cleaning and maintenance automation
- Owner reporting and financial workflows
- AI-powered monitoring and alerts
MEASURE AND IMPROVE
Use customer feedback, product usage, and operational results to evaluate what you ship. Improve features based on adoption, time saved, fewer errors, and better user outcomes.
BUILD FOR SCALE
Make sound technical decisions that balance delivery speed, maintainability, security, and reliability as more operators and properties join the platform.
TECH STACK
We care more about capability than specific technologies, but our current stack includes:
- Python
- FastAPI
- React
- TypeScript
- Supabase
- PostgreSQL
- AWS
- Serverless architecture
- OpenAI APIs
- Twilio
- Stripe
- Docker
- GitHub Actions
YOU MIGHT BE A GREAT FIT IF YOU HAVE
- Strong experience building and shipping production software
- The ability to work across frontend and backend systems
- Experience with React, TypeScript, Python, FastAPI, or similar technologies
- Strong understanding of APIs, databases, integrations, and cloud architecture
- A product mindset and curiosity about why users need a feature
- Good judgment around usability, scope, and technical trade-offs
- The ability to turn an ambiguous problem into a practical, working solution
- Confidence working directly with customers, designers, and founders
- The ability to work independently and own outcomes
- Curiosity about AI, automation, and operational efficiency
- A bias toward shipping, learning, and iterating
Bonus points for experience with:
- Short-term rentals, hospitality technology, or property management systems
- Multi-tenant SaaS platforms
- Marketplace businesses and booking channel integrations
- AI agents and workflow automation
- Product analytics and experimentation
- Event-driven architectures
- Supabase
- AWS serverless infrastructure
WHAT SUCCESS LOOKS LIKE
Within your first 12 months:
- You've shipped features that property managers actively use
- Core short-term rental workflows are automated through products you've built
- Customers spend less time on manual administration and repetitive tasks
- Complex workflows become easier to understand and complete
- Integrations move reservations, availability, payments, and operational data reliably
- AI-powered features become part of customers’ everyday operations
- Customer feedback and usage data consistently inform your product decisions
- Your work helps operators grow their portfolios, improve guest experiences, and operate more profitably
WHY JOIN US
BUILD SOMETHING MEANINGFUL
Solve problems experienced daily by short-term rental operators, with direct access to The Flex’s operations to test ideas and see their impact.
OWN THE PRODUCT OUTCOME
Help decide what to build, how it should work, and how to measure its success. Take responsibility for features from the first conversation through ongoing improvement.
SMALL TEAM, MASSIVE OPPORTUNITY
Work closely with the founders and directly influence the product and technical direction of Base360.ai http://Base360.ai.
LEARN FASTER
Solve real-world challenges across product, software, AI, automation, hospitality operations, and scale.
PERFORMANCE-BASED REWARDS
Competitive compensation with substantial upside for exceptional performers.
REMOTE-FIRST
Work from anywhere. We care about outcomes, not hours.
THIS ROLE IS NOT FOR YOU IF
- You're looking for a slow-paced corporate environment
- You want a narrowly defined role with limited customer or product involvement
- You need detailed specifications before you can make progress
- You avoid ownership and accountability
- You consider a feature finished without checking whether it solves the user’s problem
We're looking for someone who wants to help build the AI operating system for the short-term rental industry.
#LI-Remote
Location: Paris; Italy; Belfast; Oran; Tunis; Bali; Cairo; San Marino; Algiers; Mauritius; Norway; Albania; Portugal; Kazakhstan; Serbia; Montenegro; Brunei; vietnam; Rabat; Oman; Hong Kong; Hungary; Slovenia; Casablanca; Poland; Taiwan; Latvia; Philippines; Ireland; Austria; Abidjan; China; Bulgaria; Thailand; Finland; Congo; Peru; Greece; Leeds; Ethiopia; Armenia; Iceland; Jakarta; Denmark; Malta; Moldova; Kuala Lumpur; Liverpool; London; Belgium; Lithuania; Brighton; Cameroon; Madagascar; Luxembourg; Cyprus; Turkey; Georgia; Slovakia; Mongolia; Germany; Birmingham; Egypt; Constantine; South Korea; Switzerland; Romania; Kuwait; Estonia; Anaba; Netherlands; Kosovo; Jordan; Manchester; Andorra; South Africa; Japan; Spain; Qatar; Benin; Croatia; Ukraine; singapoor; Azerbaijan
Workplace: Remote
ABOUT US
Base360.ai http://Base360.ai is the AI operating system for short-term rental businesses, helping property managers run their operations on autopilot.
Born out of The Flex, a short-term rental operator that scaled to an eight-figure business using its own software, Base360.ai http://Base360.ai is now launching as a standalone platform for short-term rental operators worldwide.
We bring reservations, guest communication, pricing, payments, cleaning, maintenance, and reporting into one platform—helping operators automate manual work, reduce costs, increase revenue, and scale their portfolios.
We're looking for an ambitious Product Engineer who wants to turn real customer problems into intuitive, reliable software. You'll work closely with founders, designers, and operators to identify what matters, build solutions, and improve them based on how people use them.
If you enjoy owning the full journey from customer problem to shipped product—and you're excited by AI, automation, and short-term rentals—we want to meet you.
WHAT YOU'LL BUILD
As a Product Engineer, you'll help shape and scale Base360.ai http://Base360.ai across the entire short-term rental lifecycle.
You'll build customer-facing features, operational dashboards, automation engines, AI-powered workflows, and integrations that help property managers grow without increasing their workload at the same rate.
Your work will connect what users see with the systems behind it—from a guest’s check-in experience to the workflows coordinating reservations, cleaning, payments, and owner reporting.
YOUR MISSION
UNDERSTAND CUSTOMER PROBLEMS
Work directly with property managers and internal teams to understand their workflows, identify friction, and decide which problems are worth solving.
BUILD PRODUCTS END-TO-END
Take features from idea and prototype through frontend, backend, integrations, testing, and deployment. Own the complete experience and how it performs in production.
CREATE INTUITIVE USER EXPERIENCES
Work with designers to make complex short-term rental operations easy to manage. Build interfaces that help users complete tasks quickly and confidently.
CREATE POWERFUL AUTOMATIONS
Build event-driven workflows that eliminate repetitive work—from scheduling cleaning after a booking to sending check-in instructions and generating owner statements.
DEVELOP AI-POWERED FEATURES
Use LLMs and AI agents to automate guest communication, triage maintenance requests, support pricing decisions, and help operators manage their portfolios more efficiently.
CONNECT THE ECOSYSTEM
Build reliable APIs and integrations with platforms including Airbnb, Hostaway, Stripe, Twilio, OpenAI, Google, and other partners across the short-term rental ecosystem.
SOLVE REAL OPERATIONAL PROBLEMS
Build solutions for:
- Real-time reservation and availability synchronization
- Dynamic pricing intelligence
- Smart lock access and key management
- Automated guest communication across channels
- Guest check-in and upsell journeys
- Operational forecasting
- Cleaning and maintenance automation
- Owner reporting and financial workflows
- AI-powered monitoring and alerts
MEASURE AND IMPROVE
Use customer feedback, product usage, and operational results to evaluate what you ship. Improve features based on adoption, time saved, fewer errors, and better user outcomes.
BUILD FOR SCALE
Make sound technical decisions that balance delivery speed, maintainability, security, and reliability as more operators and properties join the platform.
TECH STACK
We care more about capability than specific technologies, but our current stack includes:
- Python
- FastAPI
- React
- TypeScript
- Supabase
- PostgreSQL
- AWS
- Serverless architecture
- OpenAI APIs
- Twilio
- Stripe
- Docker
- GitHub Actions
YOU MIGHT BE A GREAT FIT IF YOU HAVE
- Strong experience building and shipping production software
- The ability to work across frontend and backend systems
- Experience with React, TypeScript, Python, FastAPI, or similar technologies
- Strong understanding of APIs, databases, integrations, and cloud architecture
- A product mindset and curiosity about why users need a feature
- Good judgment around usability, scope, and technical trade-offs
- The ability to turn an ambiguous problem into a practical, working solution
- Confidence working directly with customers, designers, and founders
- The ability to work independently and own outcomes
- Curiosity about AI, automation, and operational efficiency
- A bias toward shipping, learning, and iterating
Bonus points for experience with:
- Short-term rentals, hospitality technology, or property management systems
- Multi-tenant SaaS platforms
- Marketplace businesses and booking channel integrations
- AI agents and workflow automation
- Product analytics and experimentation
- Event-driven architectures
- Supabase
- AWS serverless infrastructure
WHAT SUCCESS LOOKS LIKE
Within your first 12 months:
- You've shipped features that property managers actively use
- Core short-term rental workflows are automated through products you've built
- Customers spend less time on manual administration and repetitive tasks
- Complex workflows become easier to understand and complete
- Integrations move reservations, availability, payments, and operational data reliably
- AI-powered features become part of customers’ everyday operations
- Customer feedback and usage data consistently inform your product decisions
- Your work helps operators grow their portfolios, improve guest experiences, and operate more profitably
WHY JOIN US
BUILD SOMETHING MEANINGFUL
Solve problems experienced daily by short-term rental operators, with direct access to The Flex’s operations to test ideas and see their impact.
OWN THE PRODUCT OUTCOME
Help decide what to build, how it should work, and how to measure its success. Take responsibility for features from the first conversation through ongoing improvement.
SMALL TEAM, MASSIVE OPPORTUNITY
Work closely with the founders and directly influence the product and technical direction of Base360.ai http://Base360.ai.
LEARN FASTER
Solve real-world challenges across product, software, AI, automation, hospitality operations, and scale.
PERFORMANCE-BASED REWARDS
Competitive compensation with substantial upside for exceptional performers.
REMOTE-FIRST
Work from anywhere. We care about outcomes, not hours.
THIS ROLE IS NOT FOR YOU IF
- You're looking for a slow-paced corporate environment
- You want a narrowly defined role with limited customer or product involvement
- You need detailed specifications before you can make progress
- You avoid ownership and accountability
- You consider a feature finished without checking whether it solves the user’s problem
We're looking for someone who wants to help build the AI operating system for the short-term rental industry.
#LI-Remote
Location: Paris; Italy; Belfast; Oran; Tunis; Bali; Cairo; San Marino; Algiers; Mauritius; Norway; Albania; Portugal; Kazakhstan; Serbia; Montenegro; Brunei; vietnam; Rabat; Oman; Hong Kong; Hungary; Slovenia; Casablanca; Poland; Taiwan; Latvia; Philippines; Ireland; Austria; Abidjan; China; Bulgaria; Thailand; Finland; Congo; Peru; Greece; Leeds; Ethiopia; Armenia; Iceland; Jakarta; Denmark; Malta; Moldova; Kuala Lumpur; Liverpool; London; Belgium; Lithuania; Brighton; Cameroon; Madagascar; Luxembourg; Cyprus; Turkey; Georgia; Slovakia; Mongolia; Germany; Birmingham; Egypt; Constantine; South Korea; Switzerland; Romania; Kuwait; Estonia; Anaba; Netherlands; Kosovo; Jordan; Manchester; Andorra; South Africa; Japan; Spain; Qatar; Benin; Croatia; Ukraine; singapoor; Azerbaijan
Workplace: Remote
ABOUT US
Base360.ai http://Base360.ai is the AI operating system for short-term rental businesses, helping property managers run their operations on autopilot.
Born out of The Flex, a short-term rental operator that scaled to an eight-figure business using its own software, Base360.ai http://Base360.ai is now launching as a standalone platform for short-term rental operators worldwide.
We bring reservations, guest communication, pricing, payments, cleaning, maintenance, and reporting into one platform—helping operators automate manual work, reduce costs, increase revenue, and scale their portfolios.
We're looking for a highly ambitious Senior Software Engineer who wants to build systems that solve real problems at scale. You'll build, ship, automate, and deliver products that directly impact property managers, their teams, and their guests.
If you're excited by APIs, automation, AI agents, cloud infrastructure, and building products from the ground up, we want to meet you.
WHAT YOU'LL BUILD
As a Senior Software Engineer, you'll help architect and scale Base360.ai http://Base360.ai—the platform powering every aspect of a short-term rental business.
You'll build customer-facing products, automation engines, AI-powered workflows, integrations, and operational systems that help property managers grow without increasing their workload at the same rate.
Your work will span the entire short-term rental lifecycle: from listing distribution, pricing, and bookings to guest stays, property operations, and financial reporting.
YOUR MISSION
BUILD THE CORE PLATFORM
Design and develop scalable applications, services, and APIs that power reservations, availability, pricing, payments, guest experiences, and property operations.
CREATE POWERFUL AUTOMATIONS
Build event-driven workflows that eliminate repetitive work—from scheduling cleaning after a booking to sending check-in instructions and generating owner statements.
DEVELOP AI-POWERED SYSTEMS
Use LLMs and AI agents to automate guest communication, triage maintenance requests, support pricing decisions, and help operators manage their portfolios more efficiently.
DESIGN API-FIRST ARCHITECTURE
Create robust APIs that connect internal services, booking channels, third-party providers, and customer systems.
INTEGRATE THE ECOSYSTEM
Build and maintain integrations with platforms including Airbnb, Hostaway, Stripe, Twilio, OpenAI, Google, and other strategic partners across the short-term rental ecosystem.
SCALE INFRASTRUCTURE
Deploy and manage cloud-native infrastructure designed for reliability, performance, and global growth across multiple property management businesses.
SOLVE COMPLEX OPERATIONAL PROBLEMS
Build solutions for:
- Real-time reservation and availability synchronization
- Dynamic pricing intelligence
- Smart lock access and key management
- Automated guest communication across channels
- Operational forecasting
- Cleaning and maintenance automation
- Owner reporting and financial workflows
- AI-powered monitoring and alerts
MOVE FAST AND OWN DELIVERY
Own projects end-to-end—from understanding an operator’s problem to architecture, implementation, deployment, and ongoing improvement.
Bring senior engineering judgment to technical decisions, code reviews, and the reliability of the systems you build.
TECH STACK
We care more about capability than specific technologies, but our current stack includes:
- Python
- FastAPI
- React
- TypeScript
- Supabase
- PostgreSQL
- AWS
- Serverless architecture
- OpenAI APIs
- Twilio
- Stripe
- Docker
- GitHub Actions
YOU MIGHT BE A GREAT FIT IF YOU HAVE
- Strong experience building and owning production-grade software systems
- Experience with FastAPI, Python, React, or similar frameworks
- Strong understanding of APIs, distributed systems, and cloud architecture
- Experience designing scalable backend systems and reliable data models
- The ability to work independently and make sound technical decisions
- Strong problem-solving skills and a product mindset
- Curiosity about AI, automation, and operational efficiency
- A bias toward action, shipping, and learning from real users
- The ability to balance delivery speed with maintainability and reliability
Bonus points for experience with:
- Short-term rentals, hospitality technology, or property management systems
- Multi-tenant SaaS platforms
- Marketplace businesses and booking channel integrations
- AI agents and workflow automation
- Event-driven architectures
- Supabase
- AWS serverless infrastructure
WHAT SUCCESS LOOKS LIKE
Within your first 12 months:
- Core short-term rental workflows are automated through systems you've built
- Property managers spend less time on manual administration
- Reservations, availability, payments, and operational data move reliably between systems
- New integrations are deployed and maintained reliably
- AI-powered workflows become part of customers’ everyday operations
- The platform supports more operators and properties while maintaining reliability and performance
- Base360.ai http://Base360.ai helps customers grow their portfolios, improve guest experiences, and operate more profitably
WHY JOIN US
BUILD SOMETHING MEANINGFUL
Solve problems experienced daily by short-term rental operators, with direct access to The Flex’s operations to test ideas and see their impact.
EXTREME OWNERSHIP
Have the freedom and responsibility to make technical decisions and deliver systems that matter.
SMALL TEAM, MASSIVE OPPORTUNITY
Work closely with the founders and directly influence the product and technical direction of Base360.ai http://Base360.ai.
LEARN FASTER
Solve real-world challenges across software, AI, automation, hospitality operations, and scale.
PERFORMANCE-BASED REWARDS
Competitive compensation with substantial upside for exceptional performers.
REMOTE-FIRST
Work from anywhere. We care about outcomes, not hours.
THIS ROLE IS NOT FOR YOU IF
- You're looking for a slow-paced corporate environment
- You prefer a narrowly defined role with limited product involvement
- You need detailed instructions for every task
- You avoid ownership and accountability
- You're comfortable shipping work without taking responsibility for its quality
We're looking for someone who wants to help build the AI operating system for the short-term rental industry.
#LI-Remote
Location: Tbilisi, Georgia
Workplace: hybrid
TradingView is the world’s largest financial analysis platform with more than 100M users across 180+ countries.
We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group.
We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience.
About the team
We're a hands-on accounting team that keeps the numbers accurate and the deadlines met. Everyone owns their area — from daily entries and reconciliations to payroll and reporting — but we come together when it counts: monthly closings, audits, and financial statements. If you're detail-driven, work well independently, and want to be part of a team that keeps the financial engine running — you'll fit right in.
Responsibilities
Daily posting of accounting entries
Preparation, maintenance, and control of accounting documents (invoices, delivery notes, contracts)
Monthly reconciliations of all balance sheet accounts
Monitoring compliance with internal policies
Calculation of salaries, vacation pay, and business trip expenses
Participation in the preparation of financial statements
Participation in the audit process
What makes you the perfect fit
At least 2 years of experience in a similar position
Experience with international payments
Knowledge of Georgian - you can read and write in Georgian
Knowledge of Russian - you can speak Russian fluently, read and write in Russian
Knowledge of English - you can read and write in English
Knowledge of IFRS standards
Basic knowledge of Georgian tax legislation
Proficiency in Excel and the Balance accounting software
Ability to work independently
Attention to detail and responsibility
Will be a plus
Experience in audit
Experience of working with several accountant solutions (we use NetSuite)
What we offer you
Flexible working hours and a hybrid work format (4 days in the office, 1 day - remotely)
Well-equipped office in Tbilisi for focused and collaborative work
A global, distributed team of 600+ professionals
Learning, mentorship, and long-term career growth
Private health insurance
Meal allowance
Performance-based bonuses
TradingView Premium access
Regular team events and company-wide meetups
Join the TradingView team and help us build a product used by millions of traders and investors worldwide. We look forward to hearing from you!
TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.
Location: Ebene
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Management Specialist to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the first point of contact to a merchant post integration process and provide valuable business insights. You will act as the voice of our product and ambassador of our brand, becoming a trusted advisor and strategic partner to our merchants. Key for success will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.
The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.
How you’ll make an impact
- Grow a portfolio of existing merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.
- Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
- Analyse payment performance and provide recommendations to optimise payment flow
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
- Tracking merchant project deliverables and ensuring merchant activities are updated within SalesForce, Clari, and other CRM tools.
- Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience
- Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights.
What we’re looking for
- 1-2 + years experience in a B2B Account Management, Relationship Management, Sales role or Customer Success role
- Experience in the FinTech and/or Payments industry is preferred
- A strategic problem solver with excellent project management skills and is not afraid to get their hands dirty
- Customer-centric approach with robust relationship-building skills
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
- Proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing internal and external stakeholders.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: San Francisco
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The ideal candidate thrives in an entrepreneurial environment and consistently outperforms goals. Prior experience in building and scaling platform integrations is essential. Existing platform-specific industry knowledge and network are a valuable bonus.
What you’ll do
- Be the technical owner throughout the partner integration lifecycle, including technical discovery with partner, selection and SOW process for System Integrators for building new integrations, and technical project management.
- Be the interface between partnerships and product/engineering teams, both internally and externally.
- Provide subject matter expertise on platforms for merchants, assist merchant RFPs and technical questions wherever platforms are relevant, and be the escalation point for routing issues to partner technical contacts
- Provide input to partnership and product teams on technology trends, integration gaps, future features and platform product roadmaps.
- Technical evangelist for platform partners internally and externally.
- Build integrations into tech stacks, including APIs.
- Run debugging and UAT testing, as well as reviewing code.Act as the core technical owner throughout the partner integration lifecycle, encompassing technical discovery, selection of System Integrators, drafting Statements of Work (SOWs) for new integrations, and technical project management.
Qualifications
- 8+ Years experience in a Solutions Engineering, Partner Engineering, Implementation Engineering or similar role (payments industry a bonus).
- Knowledge / experience working with eCommerce platforms, subscription management platforms, and ERPs.
- Highly familiar with API-based integration methods.
- Development experience in frontend and backend web technologies, such as JavaScript, PHP, C# or others.
- DevOps experience from a technical and customer solutions point of view.
- Strong communicator who can both explain high-level takeaways and drill into technical details with clarity.
- Confident working closely with product and engineering teams.
- Highly organised and able to prioritise shifting workloads and responsibilities effectively.
- Able to thrive in a fast-paced environment.
- Fluent in English
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Home-based, Mexico
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ROLE PURPOSE
The Periodic Review Due Diligence Specialist is responsible for conducting AML periodic reviews and AML event driven reviews of merchants and sub merchants to ensure customer information, ownership structures, business activity, transaction profiles and supporting documentation remain accurate, current and compliant with internal standards and applicable regulatory requirements.
The role supports Checkout.com http://Checkout.com’s ongoing monitoring framework by assessing whether a merchant’s existing risk rating and due diligence level remain appropriate, and taking the appropriate action through case management, escalation and stakeholder engagement.
The role is also expected to embody Checkout.com http://Checkout.com’s Operating Principles in how work is performed: putting the customer first through high-quality review outcomes and clear communication, acting with ownership and urgency, maintaining a high bar for accuracy and evidence, collaborating as one team across stakeholders, and continuously improving review quality, process discipline and operational effectiveness.
KEY ROLES AND RESPONSIBILITIES
- Conduct end-to-end AML periodic reviews and AML event driven reviews of merchants and sub merchants in line with internal procedures, policy requirements and review timelines.
- Review merchant information including ownership structure, business activity, line of business, processing activity, regional exposure and supporting documentation to ensure and confirm that the customer profile remains accurate and complete.
- Assess whether the merchant’s risk rating and due diligence level remain appropriate based on current information and review findings.
- Complete required review actions within the relevant internal systems and tools, including Salesforce and Fircosoft Compliance Link.
- Manage periodic review cases from assignment through closure, ensuring statuses, sub-statuses, notes, evidence and outcomes are accurately maintained.
- Raise and manage Requests for Information (RFIs) with merchants, account managers or internal stakeholders where documents or clarifications are required.
- Perform enhanced due diligence reviews where required for higher-risk merchants, including analysis of risk triggers, supporting documentation and rationale for final decisions.
- Escalate cases appropriately where review findings, risk indicators or policy triggers require secondary review or approval.
- Maintain clear, accurate and audit-ready case commentary, review notes and evidencing to support decisions taken.
- Immediately escalate unusual or suspicious activity in line with internal reporting obligations.
- Support quality, control and continuous improvement initiatives by highlighting process gaps, tool issues, documentation weaknesses and operational inefficiencies and suggesting solutions.
- Contribute to consistent decision-making, knowledge sharing and strong operational discipline across the periodic review team.
INDIVIDUAL PROFILE
The ideal individual is a detail-oriented and risk-aware specialist with strong AML and customer due diligence knowledge, sound judgement, and the ability to manage a high volume of cases while maintaining quality and discipline. They should be comfortable analysing customer information, identifying discrepancies, following structured procedures and documenting decisions.
They should also be able to communicate clearly with both internal and external stakeholders, manage competing priorities, and escalate issues promptly where risk, policy or operational thresholds are met.
SKILLS
- 3+ years' relevant work experience.
- Strong understanding of AML, KYC, KYB, CDD and EDD principles.
- Ability to review and interpret corporate documents, ownership structures and merchant information.
- Strong analytical and investigative skills, with the ability to identify inconsistencies, red flags and material changes in risk profile.
- Ability to make structured, evidence-based decisions in line with policy and procedural requirements.
- Strong written communication skills for case notes, RFIs, internal escalations and stakeholder updates.
- Good stakeholder management and follow-up discipline.
- Ability to manage workload effectively across multiple live cases and deadlines.
- Strong attention to detail and data accuracy.
- Good judgement in identifying when to escalate or seek secondary review.
- Ability to work with case management and due diligence tools.
- Comfortable using internal platforms and review-supporting tools as required.
- Ability to work within controlled processes while remaining adaptable to system and procedural changes.
CORE COMPETENCIES
- Risk awareness and sound judgement
- Analytical thinking
- Investigative mindset
- Attention to detail
- Decision quality
- Accountability and ownership
- Organisational and time management skills
- Clear written and verbal communication
- Collaboration and teamwork
- Resilience under workload pressure
- Process discipline and compliance mindset
- Continuous improvement orientation
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Mexico City
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ROLE PURPOSE
The Periodic Review Due Diligence Specialist is responsible for conducting AML periodic reviews and AML event driven reviews of merchants and sub merchants to ensure customer information, ownership structures, business activity, transaction profiles and supporting documentation remain accurate, current and compliant with internal standards and applicable regulatory requirements.
The role supports Checkout.com http://Checkout.com’s ongoing monitoring framework by assessing whether a merchant’s existing risk rating and due diligence level remain appropriate, and taking the appropriate action through case management, escalation and stakeholder engagement.
The role is also expected to embody Checkout.com http://Checkout.com’s Operating Principles in how work is performed: putting the customer first through high-quality review outcomes and clear communication, acting with ownership and urgency, maintaining a high bar for accuracy and evidence, collaborating as one team across stakeholders, and continuously improving review quality, process discipline and operational effectiveness.
KEY ROLES AND RESPONSIBILITIES
- Conduct end-to-end AML periodic reviews and AML event driven reviews of merchants and sub merchants in line with internal procedures, policy requirements and review timelines.
- Review merchant information including ownership structure, business activity, line of business, processing activity, regional exposure and supporting documentation to ensure and confirm that the customer profile remains accurate and complete.
- Assess whether the merchant’s risk rating and due diligence level remain appropriate based on current information and review findings.
- Complete required review actions within the relevant internal systems and tools, including Salesforce and Fircosoft Compliance Link.
- Manage periodic review cases from assignment through closure, ensuring statuses, sub-statuses, notes, evidence and outcomes are accurately maintained.
- Raise and manage Requests for Information (RFIs) with merchants, account managers or internal stakeholders where documents or clarifications are required.
- Perform enhanced due diligence reviews where required for higher-risk merchants, including analysis of risk triggers, supporting documentation and rationale for final decisions.
- Escalate cases appropriately where review findings, risk indicators or policy triggers require secondary review or approval.
- Maintain clear, accurate and audit-ready case commentary, review notes and evidencing to support decisions taken.
- Immediately escalate unusual or suspicious activity in line with internal reporting obligations.
- Support quality, control and continuous improvement initiatives by highlighting process gaps, tool issues, documentation weaknesses and operational inefficiencies and suggesting solutions.
- Contribute to consistent decision-making, knowledge sharing and strong operational discipline across the periodic review team.
INDIVIDUAL PROFILE
The ideal individual is a detail-oriented and risk-aware specialist with strong AML and customer due diligence knowledge, sound judgement, and the ability to manage a high volume of cases while maintaining quality and discipline. They should be comfortable analysing customer information, identifying discrepancies, following structured procedures and documenting decisions.
They should also be able to communicate clearly with both internal and external stakeholders, manage competing priorities, and escalate issues promptly where risk, policy or operational thresholds are met.
SKILLS
- 1-2 years' relevant experience.
- Strong understanding of AML, KYC, KYB, CDD and EDD principles.
- Ability to review and interpret corporate documents, ownership structures and merchant information.
- Strong analytical and investigative skills, with the ability to identify inconsistencies, red flags and material changes in risk profile.
- Ability to make structured, evidence-based decisions in line with policy and procedural requirements.
- Strong written communication skills for case notes, RFIs, internal escalations and stakeholder updates.
- Good stakeholder management and follow-up discipline.
- Ability to manage workload effectively across multiple live cases and deadlines.
- Strong attention to detail and data accuracy.
- Good judgement in identifying when to escalate or seek secondary review.
- Ability to work with case management and due diligence tools.
- Comfortable using internal platforms and review-supporting tools as required.
- Ability to work within controlled processes while remaining adaptable to system and procedural changes.
CORE COMPETENCIES
- Risk awareness and sound judgement
- Analytical thinking
- Investigative mindset
- Attention to detail
- Decision quality
- Accountability and ownership
- Organisational and time management skills
- Clear written and verbal communication
- Collaboration and teamwork
- Resilience under workload pressure
- Process discipline and compliance mindset
- Continuous improvement orientation
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Mission:
We are seeking a visionary and results-oriented Senior Specialist, Account Management to nurture and maintain long-term relationships with our most strategic Enterprise accounts within the United Kingdom.
You will be the business advisor and main point of contact to some of our most important accounts. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced environment this is the role for you to make a difference.
How you’ll make an impact
- Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services, performance improvements, and other levers to increase our share of wallet.
- Crafting and executing on merchant specific account development plans, outlining clear opportunities for growth and paths to success.
- Building high touch, consultative, and nurturing relationships with our merchants through regular and open communications, both face-to-face and virtual.
- Delivering expertise, education, and guidance to merchants. Act as their payment consultant as they craft and complete a comprehensive, global payments strategy.
- Negotiate win-win pricing structures by growing a thorough overview of a merchant's revenue drivers to deliver the best, sustainable outcomes for both merchant and Checkout.
- Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce, Clari, and other CRM tools.
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage this against our merchants’ growing needs.
- Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience and bring the voice of the customer to our internal stakeholders.
- Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights.
- Drive a culture of cross-team learning through active knowledge sharing whilst contributing to improving ways of working, impacting not just ‘what’ we do but ‘how’ we do it.
Qualifications
- Experience: 3+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry.
- Commercial Acumen: Proven track record of driving and exceeding revenue targets and managing strategic account portfolios. Experience in negotiating and pricing strategy deals specific to the UK market.
- Payments Knowledge: Good knowledge of today’s major e-commerce and payments, technologies, players and major future trends.
- Customer Obsession: Customer driven and able to establish a robust relationship with assigned customer base.
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Mexico City
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Job Description:
As the Due Diligence Team Leader at Checkout.com http://Checkout.com, you will play a critical role in overseeing and guiding a team of due diligence analysts. You will be responsible for ensuring the efficient and compliant execution of all due diligence processes, fostering a culture of high performance and continuous improvement within the team.
Key Responsibilities:
- Lead, mentor, and develop the due diligence team, ensuring high standards of productivity, accuracy, and compliance.
- Oversee and streamline due diligence procedures, identifying process enhancements and implementing best practices.
- Act as the escalation point for complex cases and guide team members in resolving challenging due diligence matters.
- Monitor team performance, set clear objectives, and provide regular feedback and coaching.
- Collaborate with cross-functional teams, including Compliance, Risk, and Operations, to ensure alignment with regulatory requirements and company standards.
- Prepare and present reports on due diligence activities, trends, and risk insights to senior management.
- Support ongoing training and development to keep the team updated on regulatory changes and evolving industry standards.
Requirements:
- Proven experience in due diligence, financial compliance, or a related field, ideally with team leadership exposure.
- Strong understanding of relevant regulations and best practices in due diligence and AML (Anti-Money Laundering).
- Excellent leadership and people management skills, with the ability to motivate and guide teams.
- Exceptional analytical and problem-solving abilities.
- Strong communication and interpersonal skills, with a collaborative approach to cross-team work.
- High attention to detail and strong organizational skills.
- Ability to prioritize, manage multiple tasks, and work effectively in a dynamic.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues.
Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
WHAT YOU’LL DO
- Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
WHAT YOU NEED
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
ABOUT OUR TEAMS
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Brazil
Workplace: remote
Remote, Brazil, Full Time, Individual Contributor, +3 years of experience
Who We Are
At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. You will be the senior technical voice for our most strategic accounts in the region — and the person who sets the standard for how great technical partnership looks at Yuno.
Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and resilience — someone who can stay steady under pressure, push through hard problems, and come out the other side with better solutions and stronger customer relationships than before.
This role also sits at the heart of Yuno's cross-functional engine. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability Yuno's customers expect.
If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world — this role is for you.
Your contribution will be
Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
Partner with developers and senior engineers to provide strategic technical guidance and support solution design
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations
Skills You Need
Minimum Qualifications
Fluency in English and Portuguese is a plus ; Spanish is a plus
5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
Proven track record of leading or mentoring technical teams
Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
Strong analytical, problem-solving, and project management skills
Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
Experience with ticketing systems is a plus
What We Offer at Yuno
Competitive Compensation
Remote Work – You can work from everywhere!
Home Office Bonus – A one-time allowance to help you create your ideal home office.
Work Equipment
Stock Options
Health Plan wherever you are.
Flexible Days Off
Location: Americas
Workplace: remote
Remote, North America, Full Time, Individual Contributor, +4 years of experience
Who We Are
Yuno is the AI-native operating system of global payments and financial services. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We are looking for a Key Account Manager ready to work with some of the most visible and fastest-growing brands in North America and build long-term, high-impact partnerships with them. This role spans revenue growth, client success, and product feedback — one of the most cross-functional roles in our commercial organization.
You will be the face of Yuno to our key accounts: the primary point of contact and trusted advisor, building deep relationships with C-level stakeholders. That level of trust takes genuine curiosity and a real technical understanding of your client's business. You will work closely with Sales, Product, and Finance to orchestrate the resolution of complex technical issues at the executive level.
This role will push you to think several moves ahead. You will manage a portfolio of accounts at different stages, from established high-volume merchants to fast-growing ones. That means knowing where the revenue, the risk and the growth sit in your book, planning each account accordingly, and forecasting with discipline. It also means managing competing priorities and working through dilemmas to arrive at the best outcome for your accounts and for Yuno. The payments landscape moves fast, and the best KAMs at Yuno spot opportunities before clients ask for them, build quantified business cases with rigor, and hold themselves to a high bar on every renewal and every renegotiation.
If you're energized by building something meaningful with clients, thrive when no two days look the same, and want your work to shape Yuno's global expansion, this role is for you.
Your Contribution Will Be
Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.
Design account strategies that grow each client's business with Yuno, adjusting your approach to where the account sits today and where it can go.
Lead commercial negotiations on renewals, pricing and payment terms, building quantified business cases through value-based negotiation and protecting revenue
Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.
Own monthly, quarterly, and annual forecasting for your portfolio, anticipating revenue risks and growth opportunities.
Own account health metrics, including NPS and client referenceability, addressing concerns before they affect satisfaction.
Take charge of escalations and incidents for your accounts: bring in the right teams across Product, Support, Legal, Finance and Operations, keep the client informed with facts, and follow through to closure.
Act as a leader across the company, not just within your accounts: represent Yuno with authority in front of customers, bring colleagues along behind a clear plan, and raise the bar for how account management is done here.
Use AI tools to work faster and sharper across your accounts, and help set the standard for how account management at Yuno uses them.
Gather client feedback to shape Yuno's product roadmap and stay ahead of payment industry trends.
Skills You Need
Minimum Qualifications
4+ years of B2B experience in Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, or in an in-house payments role at a merchant, with a proven track record of influencing C-level executives.
Demonstrated expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.
Strong command of forecasting, pipeline building, and managing complex account portfolios with close attention to detail.
Ability to combine strategic empathy with technical understanding of payment infrastructure to resolve executive-level client issues. Experience with payments is preferred
You use AI tools as part of how you work every day, from preparing for client conversations and analysing account data to drafting business cases, and you are curious about what they can do next.
High ownership mindset, with a track record of driving initiatives to completion in fast-paced, ambiguous startup environments.
Fluency in English is required; additional languages are an advantage.
What We Offer at Yuno
Competitive Compensation
Remote Work – You can work from everywhere!
Home Office Bonus – A one-time allowance to help you create your ideal home office.
Work Equipment
Stock Options
Health Plan wherever you are.
Flexible Days Off
About KIRA
Our mission is to make money smart, reliable and within reach for everyone. In 2019, we built the first mobile-first insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia. We are expanding ways to help people in Asia including spending, saving, investing, exchanging, travelling, and more. Our objective is to build tools that help people get more from their money, become experts with ease and self-reliance. We believe AI will help us achieve this in our generation.
The Role
KIRA is building an AI Stockbroking Superapp for Southeast Asia across payments, remittance, insurance, wealth, and trading. These products move real money. Reliability, regulatory requirements, and third-party financial rails are fundamental to the product.
The Technical Product Manager owns a product vertical end-to-end, from strategy and outcomes through technical design, delivery, and launch. We are AI-native by default, but AI is a means, not the goal. The bar is knowing where AI genuinely improves an outcome, where deterministic systems must remain in control, and how to build products that are reliable, auditable, and trusted.
What You'll Own:
— Owning a product vertical end-to-end, including strategy, metrics, roadmap, priorities and delivery.
— Shaping technical design with engineering across APIs, data flows, ledgering, reconciliation, failure handling, security and scalability.
— Driving trade-offs across correctness, speed, cost, reliability, regulatory requirements and user experience.
— Building regulatory requirements into the product across KYC, transaction monitoring, limits, privacy and licensing.
— Applying AI where it improves outcomes, with clear evaluation, safeguards, human oversight and failure handling.
— Shipping products around external dependencies, including regulatory approvals, financial rails and third-party partners.
— Aligning Engineering, Design, Compliance, Operations, Treasury and Finance around clear product decisions and launch requirements.
What We're Looking For:
— 5+ years of product management experience, including ownership of complex technical products from strategy through production.
— Strong technical foundation across system architecture, APIs, databases, workflows, failure modes and distributed systems.
— Experience working closely with engineers and ability to review, challenge and contribute to technical designs.
— Experience in payments, banking, remittance, insurance, trading or another regulated, high-consequence product domain.
— Strong product judgment and ability to make difficult trade-offs under technical, regulatory and operational constraints.
— Experience building with LLMs or AI products, including evaluation, reliability and understanding when AI should not be used.
Nice to have:
— Engineering or highly technical product background.
— Experience building zero-to-one fintech or consumer products.
— Experience defining evaluation frameworks for ML or LLM-powered products.
Outcome:
— Clear vertical strategy and legible roadmap.
— Ships fast and clears the gates that actually block launch.
— Money is correct and users are never misled about the state of their funds.
— AI features are valuable, predictable and trusted.
— Trade-offs made deliberately under uncertainty and hold up when challenged.
— Engineering, design, compliance, and operations are aligned with minimal friction.
Location:
This is a remote role. We hire globally and work across multiple countries and time zones. Candidates should be comfortable working effectively in a distributed, fast-moving international team and collaborating with colleagues across different locations.
Language:
English is our main working language across global teams. Strong English communication is required.
Interview Process:
Our process is designed to move fast:
— Online assessment or practical task
— Technical interview
— CEO / final round
For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.
Location: New York, United States
Pay: Up to $100,000 per year, depending on experience
Full-time | In person
About Whizz
Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.
About the Role
We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.
This role requires regular store visits, strong people management, and ownership of store performance and operational standards.
Responsibilities:
- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
- Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
- Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
- Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
- Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
- Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
- Support hiring and training, and ensure new processes are consistently adopted across locations.
Requirements
- Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
- Strong people management skills and a track record of maintaining standards and improving performance.
- Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
- Clear communication, strong customer service judgment, and consistent follow-through.
- Willingness to work on-site and travel regularly between locations.
E
xperience managing remote customer support teams is a plus.
Mechanical repair experience is not required.
Benefits
- 401(k)
- Health insurance
- Paid time off
Основные требования:
— опыт работы системным администратором или системным инженером от 5 лет;
— отличное знание ПК и периферии: диагностика, замена комплектующих, работа с BIOS/UEFI;
— понимание принципов работы сетей, знание базовых сетевых протоколов, умение находить и устранять сетевые проблемы;
— опыт работы с коммутаторами (желательно L2/L3), понимание VLAN, trunk/access, базовые настройки MikroTik.
Чем предстоит заниматься:
— устранение технических сбоев и отказов в работе IT-инфраструктуры (аптеки, офис, склады);
— установка и настройка рабочих мест, ПО, оргтехники, периферии;
— проведение диагностики и ремонт компьютерной техники: принтер;
— удалённая поддержка пользователей (через RDP, TeamViewer, AnyDesk и др.);
— настройка сетевого оборудования: маршрутизаторы (в т.ч. MikroTik), коммутаторы, точки доступа, VoIP-оборудование;
— работа с СКС (монтаж, обжим, тестирование);
— ведение учёта оборудования, инвентаризация;
— работа с заявками через HelpDesk.
Что мы предлагаем:
— Дружный коллектив;
— Офис в центре города;
— Сильная корпоративная культура.
Location: San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion’s Tax team is growing, and we’re looking for a Senior Tax Accountant to support our global tax operations. In this role, you’ll run global indirect tax operations and strengthen the systems behind them. As Notion scales across products and jurisdictions, this role exists to make compliance, close, audits, and tax data more accurate, scalable, and audit-ready. You’ll own recurring sales and use tax, VAT/GST, business tax, registrations, notices, reconciliations, and related controls, while building exposure to income tax compliance and reporting. The work is hands-on and cross-functional: you’ll trace differences across billing, tax engines, filings, payments, and the general ledger with Accounting, Revenue, Billing, Product, Engineering, Data, and Customer Experience partners.
This role may be based in either our San Francisco or New York offices. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Take ownership of recurring U.S. and global indirect-tax filings, calendars, data packages, notices, registrations, and close support—with accurate, review-ready work.
- Establish a reliable reconciliation and exception workflow across billing, tax engines, filings, payments, and the general ledger, escalating issues clearly and early.
- Use AI-enabled workflows and data tools to investigate variances, quality-check work papers, and improve documentation while preserving human review and controls.
- Make tax operations more scalable and audit-ready by strengthening controls, process documentation, evidence, handoffs, audit support, and SOX walkthrough readiness.
- Become a trusted partner to Accounting, Revenue, Billing, Product, Engineering, Data, and Customer Experience—and contribute to income tax compliance and reporting with guidance from experienced teammates.
SKILLS YOU'LL NEED TO BRING:
- Bachelor’s degree in Accounting, Finance, Economics, a related field, or equivalent practical experience.
- At least 3 years of public accounting and/or industry tax experience, with a primary focus on indirect tax compliance and operations.
- Hands-on experience with indirect tax compliance or operations, especially U.S. sales and use tax, VAT/GST, business taxes, or other non-income-based taxes; this is the foundation for owning Notion’s recurring global work.
- Experience preparing accurate reconciliations, journal entries, filings, payments, and audit-ready work papers, with the ability to connect activity across source systems and the general ledger.
- Strong operational judgment: you manage recurring deadlines, investigate exceptions, keep documentation organized, escalate issues promptly, and drive assigned work through completion.
- Clear written and verbal communication, with a collaborative approach to working across Finance, Accounting, business teams, and external advisors.
- Curiosity and learning agility, including willingness to build income-tax capability and demonstrated AI fluency—using AI to analyze data, investigate variances, improve documentation, perform quality checks, or automate repeatable workflows while validating outputs and protecting sensitive information.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $135,000 - $155,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title:
Independent Contractor – CPT-11432 Mortgage Lead Management & Appointment Setting Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A mortgage professional managing a team of loan officers is seeking a Business Support Virtual Assistant to help manage leads, maintain an organized CRM, conduct consistent follow-up, and schedule qualified appointments.
The primary focus is providing personalized lead follow-up without overly aggressive outreach. The client receives purchased leads, referral opportunities, and prospects through multiple sources and needs a dependable VA to ensure these opportunities are properly organized, nurtured, and followed up with.
Mortgage experience is strongly preferred; however, excellent English communication, phone presence, appointment-setting ability, and personality are the highest priorities.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Lead Follow-Up & Appointment Setting
Follow up with purchased, existing, and referral-generated leads
Conduct professional phone, SMS, and email follow-up
Qualify basic interest and schedule appointments with the client
Reactivate older leads using client-provided messaging and relevant market updates
Handle basic objections and maintain a conversational, personalized approach
Track follow-ups and ensure qualified opportunities do not fall through the cracks
CRM & Lead Management
Maintain lead information, notes, statuses, and follow-up activities within GoHighLevel
Organize CRM pipelines and incoming leads
Track appointments and outstanding follow-up requirements
Maintain accurate and current prospect records
Support leads generated through the client's existing systems and campaigns
Referral & Business Support
Assist with follow-up to referral and potential business partners
Maintain organized partner and prospect information
Support appointment coordination and calendar management
Assist with additional lead-management and administrative responsibilities as assigned
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous appointment-setting or lead follow-up experience required
Phone-based customer service, sales support, or lead nurturing experience required
Mortgage industry experience strongly preferred
GoHighLevel experience strongly preferred
CRM and lead-management experience required
Experience communicating with U.S.-based consumers strongly preferred
Strong written and verbal English communication required
Referral or partnership outreach experience is a plus
IDEAL CANDIDATE PROFILE
Excellent spoken English with clear articulation
Confident, personable, and professional on the phone
Strong appointment-setting and follow-up ability
Able to build rapport rather than rely on overly aggressive outreach
Organized and comfortable managing multiple leads
Proactive with strong follow-through
Comfortable working independently within established processes
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
GoHighLevel (GHL) – Strongly Preferred
CRM / Lead Management Platforms
Phone / VoIP Systems
Email & SMS
Calendar / Appointment Scheduling Platforms
Google Workspace / Microsoft Office
Work Schedule
Contracted Hours per Week: 10 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: TBD EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 10 hours/week
Daily Working Time: TBD EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Native or near native English accent required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!