Location: Paris
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Costa Rica; El Salvador; Uruguay; Peru; Ecuador
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Mexico
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Colombia
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Brazil
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Argentina
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Remote-EU
Workplace: remote
Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.
We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.
Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.
Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.
What you’ll do
Talk to our users to understand their goals and challenges
Help customers design and optimize their Metabase implementation
Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.
Solve complex problems and troubleshoot customer issues
Collaborate with our technical communicators to create educational materials for our customers
Serve as the voice of the customer to our product and engineering teams and help drive product development
About you
Enjoy helping people and solving their problems
Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
Strong database and SQL skills
Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:
Designing, developing, and troubleshooting web applications
Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)
Managing, troubleshooting, and optimizing databases
Nice to have
Experience with Metabase or other BI tools
Experience working for an open source product
Fluency in multiple languages (this is helpful as our users are worldwide)
Why join us?
We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.
Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.
You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.
Here’s some quotes from real customers about working with Success Engineering:
“The Metabase Success Engineering team is amazing! Outlier in the industry, IMO”
“Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”
“Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”
“LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”
“It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.”
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
Location: Adelaide, Australia; Melbourne, Australia; Brisbane, Australia; Sydney, Australia; Gold Coast, Australia
Shape the Future of Luxury – Join Us as a Brand Evaluator
Are you passionate about luxury fashion, beauty, hospitality, or automotive experiences? As a Luxury Brand Evaluator, you’ll enjoy exclusive access to some of the world’s most iconic brands and play a vital role in shaping their future through your feedback.
This is not just a role; it’s a unique opportunity for individuals who value elegance, attention to detail, and exceptional service.
Why Join Us?
Experience luxury from the inside:
Gain front-row access to top-tier brands, whether you’re visiting elegant boutiques, exploring digital storefronts, or evaluating luxury environments.
Make your voice count:
Your opinions and insights directly contribute to refining the customer journey for some of the world’s most discerning brands.
Enjoy the freedom of freelance work:
select missions that suit your schedule and interests, with most visits lasting around 20 minutes.
What You’ll Do
Select missions that match your personal style and preferences.
Visit boutiques, online platforms, or luxury showrooms and engage authentically with the experience.
Observe and evaluate every element, from ambiance and service to post-purchase care.
Share your insights through a simple online questionnaire.
We’re seeking individuals with a true appreciation for luxury — people who notice the subtle details, value exceptional service, and see beauty in craftsmanship. Whether you’re a fashion aficionado, a hospitality enthusiast, or a luxury connoisseur, if you care deeply about premium experiences, this role is for you.
About CXG
At CXG, we connect the world’s leading luxury brands with over 80,000 evaluators across 70 countries. With almost two decades of retail expertise and 12 offices worldwide, we’re trusted by the most prestigious names in luxury.
Through our mobile app CXG Live, you can easily browse missions, manage certifications, and submit your evaluations anytime, anywhere.
Requirements
Must be 22 years of age or older.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Willingness to adapt to varying assignment types and industries.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: London, England, United Kingdom
Head of Strategic Partnerships – Corporate & Affinity
Location:
Hybrid – London Victoria or Whiteley, Hampshire (field-based flexibility)
Salary:
£40,000 – £50,000 base + uncapped commission
Employment Type:
Full-time, Permanent
Join Us to Transform the Homebuying Journey
At OneDome, we’re revolutionising how people buy and move home. Our integrated ecosystem combines mortgages, conveyancing, insurance, and moving support—all under one roof. As we scale, we’re embedding our services into the lives of working professionals through strategic partnerships with corporate, affinity, and employee benefit providers.
That’s where you come in.
We’re looking for a commercially driven
Head of Strategic Partnerships
who can lead our corporate and affinity growth strategy. You’ll bring an enviable network, a proven track record in B2B sales, and the ability to open doors at pace with senior stakeholders across HR, wellbeing, and reward teams.
What You’ll Be Doing
🔹
Own & Deliver Our Partnerships Strategy
Lead the corporate and affinity go-to-market strategy to embed OneDome into workplace ecosystems and employee benefits platforms.
🔹
Open Doors & Close Deals
Use your network of contacts and commercial acumen to identify, pitch, and close high-value partnerships with large employers, membership groups, and wellbeing providers.
🔹
Drive Adoption & Revenue
Work with internal stakeholders to design and deliver activation campaigns that generate employee take-up and measurable revenue growth.
🔹
Influence Product & Proposition
Be a voice of the partner—help us shape our proposition, pricing, and onboarding experience to maximise partner and user engagement.
🔹
Track, Prove & Scale Success
Own partnership targets and demonstrate commercial impact through regular reporting, insights, and growth milestones.
You’ll Excel In This Role If You Have:
✔ A strong book of relevant contacts—HR decision-makers, wellbeing & benefits leaders, heads of reward, or affinity group directors.
✔ Proven experience in selling workplace, SaaS, or financial wellbeing solutions into mid-large corporates.
✔ A hunter mindset with the ability to open doors, pitch to senior stakeholders, and close multi-channel commercial partnerships.
✔ The ability to blend sales, strategy, and relationship development into long-term commercial success.
✔ Strong commercial awareness and experience working in start-up or scale-up environments.
Why Join OneDome?
💥 Be at the forefront of innovation in the property and financial services space.
💰 Uncapped earning potential—£40,000 – £50,000 base + commission.
🌍 Hybrid working with flexibility—London Victoria, Whiteley, or field-based.
🚀 Autonomy and impact—shape how OneDome grows through B2B channels.
📚 Personal and career development support with access to learning tools.
🏡 Discounted homebuying and financial services for you and your family.
Ready to Shape the Future of Homebuying?
We want to hear from strategic, commercially minded partnership leaders who can help us embed OneDome into the heart of the workplace. If you thrive in a fast-paced environment and love building meaningful, revenue-generating relationships—apply now.
Head of Strategic Partnerships – Corporate & Affinity
Location:
Hybrid – London Victoria or Whiteley, Hampshire (field-based flexibility)
Salary:
£40,000 – £50,000 base + uncapped commission
Employment Type:
Full-time, Permanent
Join Us to Transform the Homebuying Journey
At OneDome, we’re revolutionising how people buy and move home. Our integrated ecosystem combines mortgages, conveyancing, insurance, and moving support—all under one roof. As we scale, we’re embedding our services into the lives of working professionals through strategic partnerships with corporate, affinity, and employee benefit providers.
That’s where you come in.
We’re looking for a commercially driven
Head of Strategic Partnerships
who can lead our corporate and affinity growth strategy. You’ll bring an enviable network, a proven track record in B2B sales, and the ability to open doors at pace with senior stakeholders across HR, wellbeing, and reward teams.
What You’ll Be Doing
🔹
Own & Deliver Our Partnerships Strategy
Lead the corporate and affinity go-to-market strategy to embed OneDome into workplace ecosystems and employee benefits platforms.
🔹
Open Doors & Close Deals
Use your network of contacts and commercial acumen to identify, pitch, and close high-value partnerships with large employers, membership groups, and wellbeing providers.
🔹
Drive Adoption & Revenue
Work with internal stakeholders to design and deliver activation campaigns that generate employee take-up and measurable revenue growth.
🔹
Influence Product & Proposition
Be a voice of the partner—help us shape our proposition, pricing, and onboarding experience to maximise partner and user engagement.
🔹
Track, Prove & Scale Success
Own partnership targets and demonstrate commercial impact through regular reporting, insights, and growth milestones.
You’ll Excel In This Role If You Have:
✔ A strong book of relevant contacts—HR decision-makers, wellbeing & benefits leaders, heads of reward, or affinity group directors.
✔ Proven experience in selling workplace, SaaS, or financial wellbeing solutions into mid-large corporates.
✔ A hunter mindset with the ability to open doors, pitch to senior stakeholders, and close multi-channel commercial partnerships.
✔ The ability to blend sales, strategy, and relationship development into long-term commercial success.
✔ Strong commercial awareness and experience working in start-up or scale-up environments.
Why Join OneDome?
💥 Be at the forefront of innovation in the property and financial services space.
💰 Uncapped earning potential—£40,000 – £50,000 base + commission.
🌍 Hybrid working with flexibility—London Victoria, Whiteley, or field-based.
🚀 Autonomy and impact—shape how OneDome grows through B2B channels.
📚 Personal and career development support with access to learning tools.
🏡 Discounted homebuying and financial services for you and your family.
Ready to Shape the Future of Homebuying?
We want to hear from strategic, commercially minded partnership leaders who can help us embed OneDome into the heart of the workplace. If you thrive in a fast-paced environment and love building meaningful, revenue-generating relationships—apply now.
Salary: £40,000 – £50,000 / year
Location: Canapville, France
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years of age or older.
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: New Cairo City, Egypt; Riyadh, Saudi Arabia; Delhi, India; Tallinn, Estonia
Müller's Solutions is seeking a skilled Temenos Transact Functional Consultant to join our team to to play a pivotal role in the implementation, customization, and support of our Temenos Transact (formerly T24) core banking system. he ideal candidate will bridge the gap between business needs and technical solutions, ensuring the platform is configured to optimize banking operations. You will be responsible for analyzing business processes, gathering requirements, and delivering functional solutions that meet the highest standards of quality and efficiency.
Responsibilities:
Requirement Analysis & Solution Design: Collaborate with business stakeholders, product owners, and end-users to gather, analyze, and document business requirements.
Functional Configuration: Configure and customize the Temenos Transact system to meet specific business needs across various modules (e.g., Retail Banking, Deposits, Lending, Payments, Treasury).
Module Expertise: Provide deep functional expertise in key Temenos Transact domains such as:
Retail & Corporate Banking: Account creation, Customer Information, Transactions.
Debits: Savings, Current, and Term Deposit accounts.
Customization & Development: Work closely with technical teams to specify and validate the development of customizations, including new fields, versions, menus, and routines using Temenos TAFC/TAFJ.
Testing & Quality Assurance: Lead and participate in system testing cycles—including Unit Testing, SIT (System Integration Testing), and UAT (User Acceptance Testing)—to ensure solutions are fit for purpose.
Implementation & Support: Support the end-to-end implementation lifecycle, including data migration, go-live, and post-production support. Troubleshoot and resolve functional issues.
Training & Documentation: Create detailed functional specification documents, configuration guides, and user manuals. Conduct training sessions for end-users and key stakeholders.
Best Practices: Advocate for and implement Temenos best practices and standards in all project phases.
Requirements
Requirements:
Bachelor's degree in Finance, Information Technology, or a related field.
Experience with Temenos Data Migration tools (e.g., TEMENOS Data Migration Studio).
Familiarity with the TAFJ (Temenos Application Framework for Java) environment and ability to interact effectively with technical developers.
A minimum of 5 years of experience with Temenos Transact or similar banking software solutions.
Strong understanding of banking operations and financial services is essential.
Experience with Temenos product configurations, functional specifications, and user documentation.
Excellent analytical skills to understand and address client needs effectively.
Strong communication and interpersonal skills to collaborate with clients and team members.
Ability to manage multiple tasks and deliver results in a time-sensitive environment.
Temenos certification or equivalent training is a plus.
Bachelor’s degree in Finance, Business Administration, Computer Science, or a related field.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Basra, Iraq
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
The Demand Planning Team Lead will oversee the small team responsible for forecasting demand, maintaining inventory balances, and ensuring alignment between supply and customer demand for Toters’ product categories (grocery, fresh, fast-moving goods, etc.). This role bridges commercial, operations, and finance, ensuring that Toters has the right products in the right place at the right time while minimizing waste and stockouts.
The lead is also responsible for mentoring demand planners/analysts, defining processes and KPIs, improving forecast accuracy, and contributing to strategic planning (e.g. new product introductions, promotions, seasonal planning).
This role is based in Basra, Iraq
Key Responsibilities
Lead, mentor, and manage a team of demand planners / forecasting analysts.
Define, maintain, and continuously improve demand planning processes, including forecast cycles, review cadences, and escalation paths.
Oversee demand forecasting across product categories (e.g. grocery, fresh, fast-moving items), using statistical models, historical sales data, promotional plans, seasonality, and market intelligence.
Lead the demand consensus process, conducting forecast review meetings with cross‑functional stakeholders (e.g. sales, marketing, operations, finance).
Monitor forecast accuracy, bias, and other KPIs; drive root‑cause analyses and corrective actions.
Coordinate with inventory / supply teams to translate demand plans into procurement / replenishment plans.
Support new product launches, product phase‑outs, promotions, and assortment changes by producing demand forecasts and scenario analyses.
Work closely with commercial teams to understand promotional calendars, price changes, and marketing initiatives and reflect their impact in the forecast.
Liaise with operations/logistics to flag risks (e.g. lead time variability, supply constraints) and propose mitigation strategies.
Prepare executive dashboards, reports, and presentations to senior leadership that synthesize demand trends, forecast errors, and strategic insights.
Drive adoption of better tools, automation, and analytical enhancements (e.g. move from Excel to forecasting software, predictive models) to scale the planning function.
Foster a culture of collaboration and data-driven decision making across teams.
Qualifications / Skills
Bachelor’s degree in Business, Supply Chain, Statistics, Engineering, Economics, or related field.
3–5+ years of experience in demand planning / forecasting / supply chain roles, ideally with exposure to fast-moving consumer goods, retail, or grocery.
At least 1–2 years in a leadership or supervisory role (mentoring, coordinating planners) preferred.
Willing to relocate to Basra, Iraq
Location: Metn, Lebanon
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
A Category Manager Team Lead is a person who is responsible in building and maintaining strong, long-lasting supplier relationships based on trust and respect. The Category Manager Team Lead has to clearly communicate the progress of monthly/quarterly initiatives to upper management.
Responsibilities
Lead, mentor, and develop a team of Category Managers to achieve category sales, margin, and growth targets.
Oversee the performance of multiple categories and ensure alignment with overall company strategy.
Build and maintain strong, long-lasting supplier relationships based on trust and mutual growth.
Support the team in negotiating contracts and closing agreements to maximize profit and visibility.
Analyze category data and insights to identify trends, opportunities, and improvement areas.
Approve new listings, pricing, and promotional plans across categories.
Collaborate with Operations, Marketing, Supply Chain, and Finance teams to ensure smooth execution of initiatives.
Identify process gaps and propose solutions to improve efficiency and performance.
Act as the main point of contact between the commercial team and senior management for category updates and strategy alignment.
Requirements
Proven work experience as a Category Manager Team Lead, Senior Category Manager, or similar leadership role.
FMCG retail experience is a must; e-commerce retail experience is preferred.
Strong understanding of commercial and supply chain operations.
Demonstrated experience in managing and developing teams.
Excellent problem-solving, analytical, and negotiation skills.
Proven ability to manage multiple projects and priorities in a fast-paced environment.
Strong verbal and written communication skills.
Advanced Excel and data analysis skills; proficiency in Tableau is a plus.
BA/BS degree in Business Administration, Supply Chain, or a relevant field.
leadГеография найма не уточнена
УдалённоCosta Rica; El Salvador; Uruguay; Peru; Ecuador
УдалённоMexico
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