Вакансии

Location: Armenia Who we are We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account. We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want. Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders. Our culture Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it. That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones. About The Role We are looking for a highly motivated, customer-focused person to join our Service Desk as the first point of contact for new and existing employees. With offices in Riga, Warsaw, London, Valletta, Limassol, Tbilisi, Almaty, Hong Kong and many remote colleagues, you will make sure every newcomer has a smooth first day, every leaver is offboarded securely, and every everyday IT request is picked up quickly. The work is process-driven: requests are handled in Jira Service Management and Slack, and every standard operation (onboarding, offboarding, granting access, issuing a laptop) is described in step-by-step instructions in our internal knowledge base. You will handle about 150–250 requests per month. Reporting Line — Service Desk Lead Worksite — Remote What You Will Do New hire onboarding: • Process onboarding requests: check that the corporate account and the standard set of accesses are ready before the new hire's first day • Be the primary contact for new employees on their first working day and run the technical onboarding session: laptop setup and first login, the corporate app portal, browser, messenger, mail, calendar, cloud storage, task tracker, VPN, telephony, 2FA and password manager • Make sure all accounts and tools are activated and follow up on anything left open Employee offboarding: • Process offboarding requests strictly according to the company policy: suspend the corporate account, transfer mailbox and documents to the manager, revoke access to corporate systems • Arrange the return of corporate equipment, device wipes and asset record updates Access management: • Grant, change and revoke access to corporate services according to documented instructions: mail groups and aliases, shared mailboxes and drives, messenger groups, telephony, business applications, password manager and others • Manage seats for SaaS, AI and developer tools: check free licences, send invitations, revoke seats on offboarding • Follow information security rules: access is granted only after formal approval Corporate equipment: • Handle laptop handover requests so that new employees have a ready device on day one; coordinate delivery with Office Managers • Process equipment returns, replacements, laptop buyouts and peripheral requests • Keep asset records up to date in the asset management system Daily 1st line support: • Respond to employee requests in Slack, the Service Desk portal and e-mail, with the first reply within one hour • Log, categorise and track all requests in Jira • Troubleshoot typical issues: passwords and 2FA, mail and calendar, messenger, VPN and connectivity, macOS and Windows laptops, software installation, printers, access to internal business applications, telephony • Handle device-management notifications and follow up with users • Escalate complex issues to L2 / engineering teams with a clear description and the steps already taken SLA and documentation: • Meet SLAs for response and resolution times, keep customers updated on request status and close requests only with their confirmation • Keep ticket updates accurate and log working time • Document new or non-standard solutions and keep onboarding instructions and checklists in the knowledge base up to date • Submit a short weekly report on completed work, blockers and priorities What We Are Looking For • No prior professional IT or Service Desk experience required: we hire for attitude, aptitude and communication skills • English at B2 level or higher (mandatory): you will communicate with a diverse, international workforce • Stress tolerance: you stay calm and professional on busy onboarding days and in urgent situations • A genuine desire to help people and a service-oriented mindset • Clear, friendly written and verbal communication • Patience and focus for high-volume, repetitive tasks • Attention to detail and discipline: you follow instructions and security rules exactly • Eagerness to learn new systems and procedures • Confident user of macOS and Windows • Knowledge of Google Workspace or Microsoft 365 • Experience with Slack or a similar messenger (Teams, Discord, Mattermost) • Experience with Jira or other task trackers (Trello, ClickUp, etc.) • Ability to write clear instructions for end users Nice to have: • Experience in customer support, helpdesk or technical support • Russian language: part of the internal documentation and many requests are in Russian • Experience with ITSM / Service Desk systems • Experience with password managers • Experience with MDM / device management tools • Basic understanding of VPN and networking EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/. We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention. Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.

Анализ основных показателей : ключевые метрики (Retention, LT, ARPPU, Conversion Rate) в разрезе уровней, ивентов и игровых сессий.

Manage and develop your own portfolio of VIP players. Build long-term relationships with high-value clients.

Location: Москва Workplace: В офисе О компании МТС Банк развивает цифровые финансовые сервисы и делает их доступными для всех. Обязанности разработкой и настройкой маркетинговых кампаний работой с базами данных формированием целевых групп для кампаний (привлечение клиентов, upsell, cross-sell, retention, win-back и др.) конфигурацией CVM-кампаний в SAS Campaign Management (или SAS CI Studio) использованием SAS MA, SQL для обработки данных и автоматизации процессов Требования высшее образование знание ПК – MS Office уверенный пользователь стаж работы по профилю 1 год стаж работы в аналогичной должности 1 год знание инструментов и технологий коммуникаций с клиентами опыт построения сводных таблиц в MS Excel, функции внимательность и умение анализировать информацию опыт работы с базами данных опыт настройки и проведения маркетинговых CRM кампаний в разных каналах продаж знание Oracle Siebel CRM, SAS Marketing Automation и схожих программных продуктов

• Привлекать и развивать affiliate-партнёров. • Масштабировать качественный трафик по моделям RevShare / Hybrid.

Location: United States Workplace: Remote Location: United States (Remote) Employment Type: Full-time Schedule: Full-time, 9 AM–5 PM EST Reports to: CEO (directly) · No direct reports Compensation: 90,000–110,000 gross annually Industry: DTC / E-commerce / Consumer Products About the Opportunity On behalf of our client, a growing US-based direct-to-consumer brand in the travel and everyday accessories space, we are looking for an experienced Affiliate & Creator Partnerships Lead to build and scale an in-house creator partnerships program. The brand has reached an annual revenue run rate exceeding $10M and is now bringing key marketing functions in-house. This is an opportunity to take ownership of creator partnerships from the ground up, building a scalable program that connects performance UGC, influencer collaborations, TikTok Shop affiliates and performance-driven creator partnerships with measurable business results. You will report directly to the CEO. The role has no direct reports: you lead the program and the creator relationships, not a team. We are looking for a hands-on professional who understands both the relationship-building and commercial sides of creator marketing. What You'll Do Creator Acquisition & Partnerships - Identify, evaluate, and recruit UGC creators, influencers, TikTok Shop affiliates, and long-term brand partners. - Build relationships with creators who align with the brand's audience, products, and commercial goals. - Manage personalized outreach, negotiations, onboarding, product seeding, fees, commissions, and content usage rights. - Develop repeat collaborations with high-performing creators. TikTok Shop & Affiliate Growth - Recruit and activate TikTok Shop affiliates to drive product discovery and sales. - Monitor affiliate engagement, conversions, revenue, and creator-level performance. - Identify opportunities to improve affiliate activation, retention, and repeat sales. - Build a reliable network of commercially productive affiliate partners. UGC Production & Campaign Management - Collaborate with the Creative Strategy team to translate approved creative briefs into actionable creator assignments. - Coordinate product samples, content production schedules, deliverables, revisions, and approvals. - Ensure content meets creative requirements and is delivered on time. - Manage content usage permissions and coordinate asset handoffs to the marketing team. Performance & Program Optimization - Track creator performance across content quality, affiliate sales, conversions, engagement, and partnership efficiency. - Identify top-performing creators and opportunities for repeat collaborations. - Use performance insights to improve creator selection, briefs, partnerships, and program investment. - Develop organized creator pipelines, reporting systems, and repeatable workflows. What We're Looking For - Proven hands-on experience managing creator partnerships, influencer marketing, or UGC programs within DTC or e-commerce brands. - Practical experience with TikTok Shop affiliate programs, including creator recruitment, activation, performance tracking, and growth. - Experience managing performance-focused UGC creators and content production for paid advertising. - Strong understanding of different creator partnership models, including paid UGC, influencer collaborations, affiliate commissions, and long-term partnerships. - Demonstrated ability to measure creator-level performance and translate results into actionable improvements. - Experience with creator outreach, negotiations, product seeding, deliverables, usage rights, and creator management tools. - Ability to build and manage organized creator pipelines and scalable partnership processes. - Strong communication, relationship management, analytical, and organizational skills. - A proactive, independent working style with the ability to take full ownership of a function. What Success Looks Like - A growing network of qualified, activated, and productive creators. - Strong affiliate engagement and measurable TikTok Shop sales contribution. - Consistent delivery of high-quality UGC assets for marketing campaigns. - Improved creator retention and repeat collaboration rates. - Clear performance reporting and data-driven partnership decisions. - A scalable, well-organized creator partnerships program. Why Join? - Build from the ground up: Take ownership of an in-house creator partnerships function and shape its processes. - One of the first in-house marketing hires: The brand is moving key marketing functions in-house, and you will help set how this function works from day one. - Direct access to the CEO: Report directly to the founder and contribute to decisions shaping the creator partnerships function. - Build alongside a new marketing team: Join creative strategy, social media, and paid media specialists as the company develops its in-house marketing capabilities. - A brand entering its next phase: The company is preparing to launch a new luggage line alongside its backpack and accessories range. - Make a measurable impact: Connect creator relationships with content performance and e-commerce growth. - Remote opportunity: Work remotely from anywhere in the United States. Hiring Process 1. Initial screening with OnHires 2. Interview with the CEO 3. Practical assessment 4. Assessment review with the CEO

— Развитие iGaming-продукта (геймификация, турниры, запуск новых фич и рынков); — Управление продуктом и рост бизнес-метрик (GGR, NGR, LTV, Retention).

- Писать и редактировать тексты, адаптируя их под пользователя. - Ставить задачи дизайнерам на баннеры и визуалы.

Location: London, England Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team The Value Proposition & New Benefits team owns what our core value proposition for subscription should be, and the new benefits that bring it to life. We sit within the wider Subscription EMEA org, whose vision is to create the world's leading membership programme in local commerce, delivering unprecedented value and a world-class experience to members. The role We're looking for an Associarte, Strategy & Operations Manager to own strategy and execution for new benefits within Subscription. This is a hybrid strategy/build/run role: you'll define what to launch, then work cross-functionally to get it shipped and measure whether it's working. You'll be expected to move fluidly between strategic thinking and hands-on execution — this is not a role where strategy stops at a slide deck. Typical problems you'll own: What new benefits should we launch for Subscription — which ideas are worth pursuing, and what's the business case for each? How do we prioritise and sequence a pipeline of benefit ideas against limited engineering, design, and operational capacity? How do we define success for a new benefit before launch — what does a good outcome look like, and what would tell us to kill it? Once live, how is a benefit actually performing — impact on acquisition, retention, frequency, and member satisfaction — against its cost to serve, and what does that tell us to do next? How do we take a benefit from a small pilot to a scaled, steady-state feature, and what needs to be true operationally for that to work? What you'll do Own the strategy and roadmap for new benefits within Subscription — build the analysis, the business case, and the plan, and drive it through to execution. Cross-functional delivery — partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take benefit ideas from concept to launch, without formal authority over any of them. Build and prioritise the benefit pipeline — evaluate a stream of ideas (experiential, use-case specific, or otherwise), size their potential impact and cost, and decide what's worth building next. Track ongoing performance — maintain visibility into each live benefit's impact on acquisition, retention, frequency, and satisfaction against its cost to serve, flagging when something needs attention. Scale what works — take benefits from small pilots to steady-state features, defining the operating model, reporting cadence, and processes needed to run them sustainably. Bring outside-in perspective — track what Uber One, DashPass, Wolt+, Just Eat and Amazon Prime are doing with membership benefits, and translate what's relevant into Deliveroo's context. Communicate to senior stakeholders — write clear strategy documents and present recommendations, trade-offs, and results to leadership. What we're looking for 5+ years of experience in strategy & operations, strategy consulting, or business operations — ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech. Commercial acumen : strong understanding of marketplace dynamics and subscriber value; comfortable building a business case and owning a set of P&L-adjacent metrics. Analytical rigor : comfortable interpreting data and experiment results to make a clear business call — you'll partner with Data Science on the "how" and "so what." Bias for action and ownership : able to bring structure and clarity to ambiguous problems ("what should we build, and how will we know it worked?"), and to drive execution personally rather than just recommend. Cross-functional influence : track record of aligning senior stakeholders and diverse functions (Product, Eng, Finance, Marketing) around a shared plan in a fast-moving, matrixed environment. Excellent written and verbal communication — able to distill complex trade-offs into a clear recommendation for leadership. Nice to have Multi-market experience across EMEA Background in a subscription, loyalty, or membership business (delivery, e-commerce, fintech, or otherwise). Benefits (Deliveroo standard — adjust per market) Free Subscription Up to 5% matched pension contributions Equity / share awards eligibility 25 days annual leave plus bank holidays, increasing with tenure, plus 1 day paid volunteering leave Funded private healthcare (core plan), with option to add family Wellbeing perks: on-site gym / discounted gym membership, GymPass access Enhanced parental leave from day one Learning & development budget and access to RooLearn Cycle to Work / Season Ticket Loan schemes Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Опыт от 3 лет в аналитике, желательно в B2C, e-com, ритейле или маркетинге. Сильный SQL, уверенный Python (pandas, визуализация).

Location: Belarus; Serbia; Ukraine; Georgia; Poland Workplace: Remote 🚀 We are Joyteractive - a leading mobile game developer and publisher specializing in the captivating world of puzzle games. Today, our team boasts 70+ rock star professionals, and we're on the lookout for talented individuals to help us dominate the world of puzzles! 🔝 Our flagship game, Cryptogram: Word Brain Puzzle, consistently ranks in the top word puzzle games in the US: 🏆 #1 in the Cryptogram niche by downloads ✏️ #3 in Word Games We’re looking for an experienced Level Designer to join the Picture Blast Solitaire team. What are you working on? - Genres: Puzzle, Casual - Platforms: Mobile, iOS, Android For which tasks (responsibilities)? - Ownership of the level design direction and weekly delivery of levels to production: art review, feedback to artists, uploading levels to the build, control of deadlines and quality - Difficulty curve tuning across levels and within a single level - Work with the level editor: setting up generation of the content delivery queue based on defined constraints - Analysis of level metrics (churn, playtime), replacement and improvement of underperforming levels - Generating and testing level design hypotheses to improve key metrics: playtime, retention, monetization (e.g. interstitial vs. rewarded ad balance) - Assembly of level sets for A/B tests and test setup together with developers and the game designer - Automation of routine processes in the content pipelinel What kind of professional are we looking for? - 3+ years of level design experience in puzzle, solitaire, match-3, or merge games - Strong experience in difficulty curve tuning - Experience with A/B testing of levels and level sets - Experience with analytics: behavioral and monetization metrics, including ad metrics (interstitial, rewarded, eCPM) - Experience with level editors or internal tools - Ownership of results and proactivity Nice to have - Visual taste or an art background - Experience with procedurally generated levels What are the conditions and bonuses? For your success we offer: 🌴 18 business days of compensated day-offs 8 paid Personal Days a year + 1 day is added every year 👉 Flexible Public Holidays policy ❤️‍🩹 100% Sick Leave compensation 💻 Payment for wear and tear on equipment while using a personal computer 🌐 Remote work

Location: Remote, Europe; Remote, Global; Remote, Ukraine Hi! We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services. We are currently looking for a User Acquisition Manager to join our project Brainer , which is building a comprehensive online platform for measuring, training, and systematically developing human cognitive abilities. Brainer is a digital space for those who want to think faster, deeper, and more effectively. It brings together: brain quizzes; brain games; puzzles; courses and educational modules. What will be in your focus: Planning, launching, and scaling Meta advertising campaigns with a focus on sustainable growth and profitability. Managing campaign structure, budgets, bidding strategies, and audience segmentation to maximize performance. Analyzing campaign performance and identifying growth opportunities based on data rather than assumptions. Working closely with the Creative Marketing Manager to generate, test, and iterate ad creatives. Running A/B tests across creatives, audiences, placements, and campaign strategies. Monitoring and optimizing key performance metrics such as CPA, ROAS, CTR, CVR, Retention, and LTV. Collaborating with analytics and product teams to improve attribution, tracking, and overall acquisition efficiency. Keeping up with Meta platform updates, industry trends, and testing new acquisition opportunities. Moving fast, making data-driven decisions, and continuously improving campaign performance. Testing new paid acquisition channels (e.g. Snapchat, TikTok, AppLovin, and emerging platforms) to identify scalable growth opportunities. You are our perfect match if: 1+ year of hands-on experience managing Meta Ads for product companies or startups with subscription products. Proven track record of scaling performance marketing campaigns with measurable business results. Strong analytical mindset and confidence working with performance metrics (CPA, ROAS, CTR, CVR, Retention, LTV, etc.). Experience running structured A/B tests and making optimization decisions based on data. Ability to work independently, prioritize tasks, and take ownership of results. Experience with Snapchat Ads, TikTok Ads, or AppLovin will be a strong advantage. Proactive, self-motivated, and results-oriented. English level B1+. Nice to have: Experience with Snapchat Ads, TikTok Ads, AppLovin, Google Ads, or other paid acquisition channels. Familiarity with attribution and analytics tools (GA4, Amplitude, Tableau, etc.). Experience collaborating closely with creative teams and providing data-driven creative feedback. Basic copywriting skills for ad creatives and testing hypotheses. Experience using AI tools to improve campaign management, creative ideation, or workflow efficiency. The stages you’ll go through: Stage 1. Pre-screen. Stage 2. Interview. Stage 3. Test task (if needed). Stage 4. Final interview with the CEO. Stage 5. Reference check. Stage 6. Job Offer. For comfortable work, we offer: Support for your self-realization and career growth: both vertical and horizontal development, opportunities to work across different niches, and compensation for external courses and conferences. Flexible working hours (you can start your workday anytime between 8:00 and 11:00 AM Kyiv time). An office in Kyiv, coworking spaces in Lviv and Warsaw, or the option to work remotely — the choice is yours. 28 working days of paid vacation per year, up to 30 days of sick leave with medical confirmation, plus all public holidays. Care for your health: medical insurance, a Mental Health program, and compensation for therapy sessions. Ukrainian Victory Support program and other meaningful social initiatives. Gifts for special occasions in your life and career. Quarterly team buildings (online or offline). Equipment compensation during blackouts. Maximum support in challenging life situations. If you’re driven by the challenge of building outstanding products, send us your CV — let’s get to know each other!

— привлекать и развивать партнеров по направлениям MENA.

Задачи: — Управление ожиданиями бизнес-заказчика — Разработка технического видения ИИ продукта с учетом требований бизнеса и пользовательского опыта — Подготовка и утверждение плана развития ИИ продукта, включая оценку необходимых ресурсов и сроков выполнения — Формирование и координация работы команды разработки, обеспечение взаимодействия между техническими и бизнес-отделами — Внедрение доработок и новых функциональных возможностей ИИ продукта через цифровые каналы, обеспечение качества релизов и их соответствия требованиям — Достижение запланированных результатов по техническим показателям ИИ продукта (производительность, надежность, масштабируемость) — Построение CJM (Customer Journey Map) и оптимизация пользовательских сценариев — Проведение исследований пользовательского поведения и рынка — Анализ ключевых метрик ИИ продукта (например, конверсия, retention, производительность моделей) — Управление бэклогом: приоритизация задач на основе бизнес-целей и технических возможностей, регулярная актуализация — Разработка продуктовой стратегии: формирование долгосрочного видения продукта с учетом трендов ГенИИ, формирование целей и метрик на основе стратегии Требования: — Опыт работы в роли Руководителя разработки (Engineering Manager), Руководителя разработки продукта, не менее 3-х лет — Предыдущий опыт работы Разработчика ПО, Системного аналитика, QA не менее 5 лет, в IT или финансовом секторе — Практический опыт работы с Agile/Scrum методологиями — Участие в разработке программного обеспечения по методологиям Agile — Опыт работы в командах разработки и понимание жизненного цикла разработки ПО — Знание основ проектирования архитектуры ПО с применением LLM, технологий разработки и баз данных — Опыт работы с инструментами для управления проектами (JIRA, Trello, Confluence и др.) — Отличные навыки коммуникации и взаимодействия с различными заинтересованными сторонами (stakeholders) — Развитые лидерские качества — Навыки применения LLM для решения рабочих задач

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor. - Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through. - Become a product and customer expert. Master Whippy's products and know your customers' business well enough to build the workflows, AI agents, and automations that solve their problems. - Learn fast. Shadow calls, get hands-on coaching from me, and take on more ownership every month. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 0-1 years of experience, and new grads are welcome. A STEM or technical degree, or something that shows you're entrepreneurial (you started, built, or ran something), matters more to us than past job titles. Customer-facing internships or jobs are a plus. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring a Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role. After the deal closes, you own the customer: you scope their problem, build the workflows, AI agents, and integrations that solve it, and grow the account from there. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Design and build solutions in Whippy without engineering: workflows, AI voice and text agents, automations, and data syncs back into the customer's ATS. - Scope technical requirements with customers, translate them into a working build, and test and verify every piece before it goes live. - Own the customer after go-live, from onboarding through renewal and expansion, as their single point of contact and trusted technical advisor. - Juggle multiple customers and projects at once, and prioritize based on impact. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 2-5 years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Specialist to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Learn fast. Shadow calls, get hands-on coaching from me, and take on more ownership every month. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 0-1 years of experience, and new grads are welcome. A STEM or technical degree, or something that shows you're entrepreneurial (you started, built, or ran something), matters more to us than past job titles. Experience training people or setting up software for a team is a plus. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Juggle multiple customers and projects at once, and prioritize based on impact. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 2-5 years in implementation, onboarding, or professional services at a technical SaaS product. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.