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Location: Jeddah, Saudi Arabia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! For this role, we are looking for a contractor to join us for about 20 hours per week . Tasks and Responsibilities: Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT Knowledge of and adherence to TIS & EUX global policies and procedures Coordinate business development activities such as identification and communication with client Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy Execution/coordination of local projects at the site Escalation point for help/service desk and on site 2nd level support Liaison with internal/external service lines and 3 party vendors Assist with planning and forecasting for IT related items at the site (in accordance with the Country IT Head) Implementation of local application enhancements and provide local application support (where required) Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site. Execute/coordinate any security or compliance remediation activities as per IGM Guidelines (where required) Problem analysis and resolution; must be available as required to handle issues and service outages Oversight of local IT Support resources Must be willing and able to provide hands on technical support when required Business stakeholder management Review and align IT budgetary numbers with local financial team for the site Participate and assist with global IT initiatives (where required) Requirements A strong understanding of Information Technology; trends, products and solutions Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians Knowledge of business development, especially spotting and developing business opportunities with the customer Customer focused with a passion and drive for customer satisfaction and delivering business values Excellent communication and negotiation skills with strong service orientation Willingness to travel when required Multitasking as well as ability to “think outside of the box” Fluency in English (spoken and written) Candidates have to declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Portugal; Brazil; Mexico; Argentina; Peru Company Overview CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team. Reporting Line: Reports directly to the Head of Customer Support General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms. Job Role: Effectively manage company communication channels, including live chat, emails, and phone calls. Identify and assess customers’ needs to ensure a high level of satisfaction. Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal. Provide timely and accurate support to clients within the specified time frame. Maintain and update CRM records with all customer interactions and actions taken. Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation. Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction. Work independently as well as collaboratively in a team environment. Adhere to standard operating procedures and company policies at all times. Requirements Proven experience in a customer support or client service role. Previous experience or background in Forex trading or the financial markets is a strong advantage. Excellent command of English and Portugese native both spoken and written. Proficient in Microsoft Office applications (Word, Excel, Outlook). Strong phone communication skills with active listening abilities. Ability to work under pressure and meet tight deadlines. Excellent communication, problem-solving, and presentation skills. Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future). Benefits Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth. Benefit of working at CXM: Competitive Salary along with KPI Bonus Night Shift Allowance Growth Opportunities Collaborative Team

Location: Lagos, Nigeria We’re looking for a Product Manager to own the Customer Support product experience end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels. Key Responsibilities Define and execute the roadmap for customer support products (in-app help, ticketing, knowledge base, chat/voice integrations, self-service flows). Work with Engineering, Design, Support Ops, and Compliance to ship features that reduce handle time, increase first-contact resolution, and improve NPS/CSAT. Analyse support data (ticket volumes, categories, SLAs, escalation rates) to identify pain points and prioritize improvements. Partner with Risk, Collections, and Product teams to ensure support workflows align with regulatory and policy requirements. Run experiments and A/B tests on support flows, FAQs, and in-app guidance to drive self-service adoption. Build clear metrics and dashboards for support performance and report regularly to leadership. Requirements 3+ years of customer service product management experience, preferably in fintech, banking, or digital lending in Nigeria. Strong understanding of customer support operations, ticketing systems, and omnichannel support (app, web, call centre). Experience with data-driven prioritization, experimentation, and support metrics (FCR, AHT, SLA, CSAT/NPS). Familiarity with CBN/NDIC regulatory environment and financial services compliance is a plus. Excellent communication, stakeholder management, and problem-solving skills. Benefits You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges. Shape the future of fintech in Nigeria with products that reach millions, backed by a competitive salary plus performance bonuses and health benefits. Thrive in a fast paced work environment with flexibility, collaboration, and access to cutting-edge tools. Join a diverse, inclusive team where all voices are valued, and professional growth is a priority.

Location: EMEA or NA Remote - EMEA or North America PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience. Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn’t be higher. We’re looking for a Customer Support Engineer to help developers and businesses get the most out of PlanetScale, resolve issues quickly, and build the support function that helps us scale. What’s the job to be done? You will advise and handle support requests from customers and developers on the PlanetScale platform. You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels. You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production workflows. You will create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials. You will identify product gaps and recurring sources of customer friction, then work with Engineering to prioritize improvements. You will contribute to the systems, processes, and practices that help PlanetScale deliver excellent developer-focused support at scale. These attributes best describe you… You are customer-focused, empathetic, and clear in how you communicate, while knowing when to push back in ways that help customers become successful on their own. You have excellent debugging and troubleshooting skills, with the curiosity and persistence to follow issues across applications, databases, infrastructure, and product behavior. You are comfortable stepping outside your comfort zone. Whether that means reading unfamiliar application code, digging into database behavior, testing a new framework, or learning a connector you haven’t used before, you’re willing to go where the problem leads. You are a self-starting, enthusiastic individual who takes responsibility for outcomes and wants to make a meaningful impact on the business. You can operate independently, but you know when to ask for help and how to bring the right people into an issue. You are highly organized and able to operate in ambiguous or changing situations. You are data-driven, team-oriented, and comfortable communicating across many audiences. You enjoy working cross-functionally and translating customer pain into actionable product, documentation, and process improvements. What you will need Experience supporting production applications, databases, developer tools, infrastructure, or other technical products. Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL. Strong debugging skills and the ability to reason through application and database behavior. Programming experience. You will not be programming full-time, but you should be comfortable reading and navigating unfamiliar code to understand customer issues. Experience with common application frameworks, ORMs, database connectors, or application deployment patterns. Willingness to explore new languages, frameworks, tools, and customer environments as needed. Strong written and verbal communication skills. Strong empathy for customers, developers, and teammates, with the ability to advocate for customer needs clearly and constructively. What else will help you be successful Experience working in a remote organization. Experience with cloud platforms such as AWS, GCP, or Azure. Knowledge of monitoring, observability, and debugging tools. Experience helping build support processes, documentation systems, or teams from an early stage. Why PlanetScale We’re redefining how high-growth companies manage data at scale — and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Customer Support Engineer, you’ll be on the front lines helping developers and businesses solve real production problems, while also shaping the product, documentation, and support systems that make PlanetScale better for every customer. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America. At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status. If you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate! Total Compensation and Pay Transparency An employee’s total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who we're looking for:We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.Key Responsibilities:Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment across North America.Act as a trusted advisor to assigned accounts and communicate effectively with stakeholders at different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identifying early red flags to prevent delivery and launch-related issues.Become a Creatio product expert and help customers achieve their desired business outcomes, value realization, strong product adoption, and high ROI.Develop a deep understanding of customers' business priorities and proactively identify opportunities to support their long-term success.Grow the customer portfolio through strong retention, zero churn, and active cross-sell and upsell.Collaborate closely with internal Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience.Requirements:Minimum 3+ years of B2B Customer Success, Account Management, or Project Management experience working with Enterprise accounts in the U.S.Experience working with banks and/or credit unions and a good understanding of their business models, key processes, and customer/member needs.Proven track record of building strong customer relationships, driving adoption and value realization, and supporting retention and account growth.Strong executive-level communication skills and experience engaging with senior and C-level stakeholders.Experience working with CRM, BPM, or low-code/no-code solutions is preferred.Experience overseeing complex technology implementation projects and proactively identifying customer or delivery risks is a plus.Strong customer-centric mindset with a track record of delivering customer success.Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues toward resolution.Desire to learn and adapt quickly in a fast-changing market and technology environment.Ability to travel for customer meetings and onsite engagements as needed.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Key Responsibilities: — Serve as a trusted, consultative partner to clients post-sale, ensuring they achieve measurable value and success with the organization’s products and services. — Maintain a deep understanding of clients’ industries, business objectives, and market challenges to provide relevant recommendations and insights. — Assist in client onboarding, product implementation, and training to ensure a smooth and effective customer experience. — Proactively engage with clients to ensure product or service functionality, identify potential issues early, and provide solutions that maximize satisfaction. — Collaborate cross-functionally with sales, marketing, product, and technical teams to align on client goals and ensure consistent delivery of service. — Track key success metrics, such as client engagement, adoption rates, renewals, and churn, to measure and drive customer health and satisfaction. — Identify opportunities for client growth, including up-sell and cross-sell potential, by aligning product capabilities with customer needs. — Conduct regular business reviews with clients to evaluate performance outcomes, gather feedback, and recommend enhancements. — Develop and maintain documentation for client accounts, including activity records, success plans, and performance summaries. — Act as a client advocate within the organization, communicating feedback to improve product features, services, and support. — Stay current with industry trends and product developments to serve as a knowledgeable resource for clients. Qualifications: — Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred. — 3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment. — Proven ability to manage customer relationships and deliver measurable results in retention and satisfaction. — Strong communication, interpersonal, and presentation skills. — Analytical mindset with experience using customer success metrics and tools to measure engagement and performance. — Proficiency with CRM and customer success software (e.g., Salesforce, Gainsight, HubSpot, ChurnZero). — Excellent problem-solving skills and ability to anticipate client needs. — Strong organizational skills with the ability to manage multiple clients and priorities simultaneously. — Collaborative and customer-oriented mindset with a passion for driving client success. Benefits: — 100% company-paid medical, dental, and vision plans. — Unlimited Flexible Time Off. — Personalized career roadmap for each employee. — Professional development through training and educational opportunities. — Supportive environment prioritizing physical, mental, and emotional well-being of employees and their families.

Location: Americas; EMEA Workplace: Remote RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. THE ROLE We are looking for a Head of Customer Growth to build and lead the operating system that helps RevenueCat customers become better app businesses. This is broader than a traditional Customer Success role. It combines strategic account coverage, app-growth judgment, specialist advisory, customer education, product adoption, and scalable enablement. The goal is not to give every customer the same high-touch service. It is to identify where RevenueCat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base. You will lead a multi-lane Customer Growth function spanning the CSM team, Growth Advisory, Growth Advocacy, and the emerging Customer Enablement function. The CSM Team Lead will own daily CSM execution. You will set the strategy, operating model, talent bar, investment plan, and measures of success for the function as a whole. For our highest-value customers, this means deep account context, growth diagnosis, stakeholder mapping, product-adoption strategy, technical-account coordination, and clear next-step ownership. For high-potential customers, it means identifying them early and providing the right help before revenue has fully materialized. For customers with specific growth bottlenecks, it means bringing in the right specialist. For the broader customer base, it means scalable education through Growth Advocates, lifecycle guidance, office hours, playbooks, templates, product nudges, and eventually dynamic next-best-action systems. Your job is to make Customer Growth one operating system rather than a collection of disconnected activities. WHY WE ARE HIRING FOR THIS ROLE NOW RevenueCat serves tiny indie apps, fast-growing startups, games, media companies, health and fitness apps, AI products, marketplaces, and some of the most sophisticated consumer app businesses in the world. The app market is top-heavy, so the human touch must be allocated deliberately. At the same time, a customer that is small today may become strategically important very quickly. Contract status and current revenue are necessary signals, but they are not sufficient. We already have many of the ingredients: CSMs, a CSM Team Lead role, Growth Advocates, Customer Growth Advisory specialists, Product, Support, Marketing, Sales, TAM, Data, and one of the richest datasets in app monetization. We need a leader who can turn those ingredients into a coherent function. WHAT YOU WILL BE RESPONSIBLE FOR - Own Customer Growth strategy across the full customer base. Define how RevenueCat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail. - Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring. - Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through. Develop the Team Lead and create a strong leadership bench rather than becoming the permanent CSM manager. - Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious. - Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse. Specialists should be deployed against specific high-value problems rather than become general-purpose consulting capacity. - Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education for existing customers and the broader app ecosystem. - Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance. - Drive meaningful product adoption. Partner with Product and Product Marketing so customers adopt RevenueCat capabilities in ways that help them win, rather than merely increasing feature activity. - Create clear cross-functional decision rights. Define how Customer Growth works with Sales, TAM, Support, Product, Marketing, and Data without turning CSMs into AEs, TAMs into a catch-all, or collaboration into meeting theater. - Build the customer-insight loop. Repeated customer questions should become product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education. - Own the function. Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar across Customer Growth. WHAT SUCCESS LOOKS LIKE WITHIN THE FIRST MONTH - Meet directly with at least 15 customers across different sizes, growth stages, product footprints, and monetization models—including high-value, high-potential, at-risk, and scaled customers. - Take point on at least two live customer-growth situations. Work alongside the CSM, Advisory, TAM, Support, or Product partner to diagnose the problem, agree ownership, and move each customer to a concrete next milestone. - Ship at least one no-regrets improvement to a broken handoff, account motion, Advisory route, or customer experience rather than waiting for a complete strategy. - Establish a clear operating agreement with the CSM Team Lead and act on urgent customer, talent, or ownership issues. - Build a working view of the team, coverage, high-potential misses, lane boundaries, and metrics—deep enough to make decisions, without allowing analysis to delay action. WITHIN THE FIRST THREE MONTHS - Act as executive sponsor for a small set of strategically important or high-potential customers and personally lead at least two customer-growth interventions through a measurable milestone. - Put the first version of segmentation and coverage into production on real accounts, then revise it from evidence. - Run decision-oriented account reviews and a working Growth Advisory intake and follow-through motion. - Ship the first scaled education or Customer Enablement program based on a repeated customer need. - Make the first material changes to ownership, operating cadence, or talent where the current model is not working. - Establish a customer-insight loop that turns frontline evidence into owned Product, education, lifecycle, or process actions. WITHIN THE FIRST SIX MONTHS - Maintain direct customer contact every week and own selected executive relationships while leading the wider system through the CSM Team Lead and specialist leaders. - Operate a functioning multi-lane Customer Growth model with clear owners, live handoffs, and visible outcomes across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. - Have the CSM Team Lead independently owning daily CSM execution, coaching, and account quality. - Demonstrate measurable results from customer interventions and show that repeated one-to-one work is becoming reusable Advisory output, education, enablement, or product insight. - Have shipped multiple scaled programs and made concrete hiring or investment decisions for the function. WITHIN THE FIRST TWELVE MONTHS - RevenueCat has a trusted, actively used system for serving high-value, high-potential, specialist-assisted, and scaled customers. - Customer Growth produces measurable improvement in customer outcomes, meaningful product adoption, account health, renewal readiness, expansion quality, and customer revenue outcomes. - The Head remains directly connected to customers and is a trusted executive partner for selected strategic accounts. - The best customer work consistently becomes reusable product, education, and market leverage. - The function has a strong leadership bench and a record of shipping improvements without waiting for perfect information. WHAT YOU WILL NEED TO BE SUCCESSFUL - Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function. - Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups. - Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team. - Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems. - Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment. - Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain. - Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering. - Experience managing both generalists and specialists. - Evidence of turning repeated one-to-one work into scalable systems. - Strong written communication, directness, and remote-first operating habits. - Evidence of hiring, coaching, performance management, and raising the leadership and talent bar. IDEALLY, YOU - Have led CSMs and advisory, education, lifecycle, or enablement teams together. - Have scaled a customer-facing function through a major company-growth stage. - Have worked in a hybrid self-serve, product-led, and enterprise business. - Have firsthand experience as an app operator, growth leader, founder, or consultant. - Have built product-led or tech-touch Customer Success programs. - Have helped productize or commercialize an advisory or professional-services capability. WHAT WE OFFER: - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator - 10-year window to exercise vested equity options - A fully remote environment designed around autonomy and flexibility - 4-5 weeks of flexible time off annually - Paid desk at a co-working space - Workspace budget and continuous learning stipend INTERVIEWING AT REVENUECAT Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed. MORE ON HOW WE WORK: - How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21 - The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/ - How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/ - What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21 - What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21

Location: Remote - US Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com . Job Summary As a Customer Experience Manager II (CEM II) – Federal at Bugcrowd, you will be a strategic partner to our Federal customers, helping them maximize the value of Bugcrowd’s cybersecurity platform and services. You will own a portfolio of Federal and State and Local  accounts and serve as the primary point of contact across the customer lifecycle from onboarding and adoption through renewal and expansion. This role is ideal for someone who understands the unique needs of Federal customers and can successfully navigate complex organizations, multiple stakeholders, procurement processes, security requirements, and mission-driven environments. You will also partner cross-functionally with Sales, Solutions Engineering, Operations, Product, Security, and Professional Services to advocate for customers and drive successful outcomes. Essential Duties & Responsibilities Own a portfolio of Federal customers and develop trusted relationships with key technical, security, program, procurement, and executive stakeholders. Serve as the primary customer advocate and point of contact throughout the customer lifecycle. Develop a deep understanding of each customer's mission, cybersecurity strategy, organizational structure, and priorities. Build multi-threaded relationships across customer organizations to strengthen partnerships and reduce renewal risk. Develop and execute customer success plans aligned to Federal customer objectives and cybersecurity priorities. Drive adoption and utilization of Bugcrowd products and services to ensure customers realize measurable value. Conduct regular business reviews and executive-level conversations focused on outcomes, program performance, and strategic priorities. Ensure comprehensive oversight of account health, user adoption metrics, and any emerging risks to the partnership. Education, Experience, Skills, & Abilities 3+ years of experience in Customer Success, Customer Experience, Account Management, or a related customer-facing role within cybersecurity or SaaS. Experience working with Federal Government, DoD, intelligence, civilian agencies, or Federal contractors. Strong understanding of cybersecurity and the challenges faced by Federal organizations. Experience managing complex enterprise accounts with multiple stakeholders. Demonstrated ability to manage renewals, retention, and account growth. Strong executive presence and communication skills. Ability to build relationships with both technical and non-technical stakeholders. Strong project management and organizational skills with the ability to manage a large portfolio of accounts. Ability to navigate complex procurement, contracting, and organizational processes. Comfortable working in a fast-paced, highly collaborative environment. Strong business acumen and the ability to connect cybersecurity solutions to customer outcomes. Working Conditions The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and/or standing - Must be able to remain in a stationary position 50% of the time Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day. Environment - remote, work-from-home 100% of the time. Pay Range Disclosure At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent. The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for this position is $83,200 - $114,400. This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Culture At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. Disclaimer This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy . Equal Employment Opportunity: Bugcrowd is EOE, Disability/Age Employer. Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com. Apply at: https://www.bugcrowd.com/about/careers/

Location: South Africa About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are seeking a results-oriented Customer Success Manager to join a growing team. In this role, you will be the primary advocate for clients, ensuring they realize maximum value from solutions while driving long-term loyalty. You will play a critical part in the company’s growth by owning the post-sales relationship, executing sophisticated retention strategies, and securing renewals. This is an ideal opportunity for a proactive professional who thrives on building deep relationships and turning complex challenges into success stories. Key Responsibilities Act as the dedicated point of contact for a portfolio of key accounts, guiding them through the entire customer lifecycle. Develop and execute data-driven retention plans to minimize churn and ensure high levels of customer satisfaction. Manage the end-to-end renewal process, identifying expansion opportunities and ensuring timely contract completions. Conduct regular business reviews to align our solutions with the client’s evolving strategic goals. Monitor customer health metrics and intervene proactively when accounts show signs of risk. Collaborate closely with Sales and Product teams to voice customer feedback and influence the product roadmap. Requirements 3+ years of experience in a Customer Success Management or Account Management role. Proven track record of meeting or exceeding retention, churn reduction, and renewal targets. Strong ability to build rapport with stakeholders at all levels, from end-users to C-suite executives. Analytical mindset with the ability to interpret data to drive customer outcomes. Excellent communication, negotiation, and presentation skills. Ability to manage multiple priorities in a fast-paced environment. Experience working with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, Totango). Background in a high-growth SaaS or technology-driven environment. Experience in leading customer training sessions or webinars. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: Chicago, Illinois Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Senior High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy. What skills do I need? 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. *Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Chicago, Illinois; NYC, Remote; San Francisco, California Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management. Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship. Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio. Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion. Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms. Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design. Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases. Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals. Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives. Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy. Mentor other CSMs and help shape the playbooks and best practices of a growing team. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Europe Workplace: Remote About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. About You We are looking for an experienced and adaptable Team Leader to lead one of our B2C Customer Support teams. This team will be working with all the exciting products and services available in our digital marketplace. The ideal candidate will be a strong people leader, capable of guiding a team to high performance, while being able contribute positively towards our operational workflows. As the representative of your team in all CS management conversations, and a representative of our department in all XFN matters, your communication skills need to be top notch. Responsibilities - Guide and mentor customer support team members towards achieving operational goals. - Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction. - Ensure customer complaints are resolved in the most professional manner. - Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction. - Collaborate with the planning department on staffing and hiring procedures. - Perform employee reviews, appraisals, and participate in performance reviews. - Collaborate with managers from other departments to discuss issues and process improvements. - Ensure customers receive top-level service when interacting with support. - Monitor business and process metrics, measuring and managing customer support effectiveness. - Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience. - Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve. Requirements - Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics. - Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities. - Track record of building engagement and managing hybrid or fully remote teams. - Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners. - Empathetic team player, with a process-oriented mindset. - Great organizational and time-management skills. - Self-efficacy to make decisions and perform with little or no supervision. - Project management experience and ability to apply continuous improvement to customer service procedures and processes. - Experience leading teams of 10+ people is a plus. - Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication. - Strong understanding of tone of voice principles and customer communication strategies. - Experience working with evolving or early-stage products, services, or startups is highly desirable. What it’s like to work at Eneba *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice https://www.eneba.com/candidate-privacy-notice

Location: EMEA Workplace: Remote ClickHouse welcomed Langfuse, the leading open-source platform for tracing, evaluation, and observability, to strengthen its position in the AI infrastructure and LLM observability ecosystem. With ClickHouse and Langufuse scaling to power enterprise AI workloads, we're growing our support team to provide a world-class experience for our expanding customer base, with unified expertise across database infrastructure and AI observability. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both ClickHouse and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ when support is needed or coverage overlaps. You’ll be handling technical issues and solutions, ranging from core ClickHouse database requests to helping thousands of AI product teams succeed with tracing & evals in Langfuse. You will own a wide array of responsibilities, including front-line troubleshooting, community support, pre- and post-sales technical activities, and partnering on deeply technical POCs, and suggesting improvements to how we do things in Support at ClickHouse. What You'll Be Doing - Supporting and guiding our ClickHouse & Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within required Service Level Agreements (SLAs) as part of a global on-call coverage rotation. - Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training. - Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers. - Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers. - Escalate bugs to product engineering and close the loop with the customer once shipped. - Go through deep technical integration/implementation questions together with our customers and directly within their codebases. - Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem What You Bring For ClickHouse & Core Infrastructure: - Databases & OLAP Systems: Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, or cloud-native SaaS infrastructure). - Systems Fundamentals: Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience) with comfort reading code, working with data pipelines (e.g., Kafka, Spark), or debugging cloud infrastructure (AWS/GCP/Azure). - Distributed & Operational Rigor: Comfort working in a global, remote-first team aligned to SLA coverage, on-call needs, and async communication. For Langfuse & AI Observability: - LLM Tooling & Application Dev: Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, LangChain, LlamaIndex, or Vercel AI SDK. - Tracing, Evals & Developer Tooling: Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI, Anthropic), or OpenTelemetry-style tracing to unblock AI-product teams. - Technical Support & Communication: Strong written communication across registers. You have concise Slack troubleshooting, clear long-form docs/guides, and a customer-first mindset to unblock engineers. Bonus Points - Experience with OSS and open-source technologies, as a user, community member, or contributor - Experience with ClickHouse - Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly. - Experience with AWS, GCP, or Azure. - Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ. PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: United States Workplace: Remote We are growing our support team at ClickHouse, and we're looking for a Senior Technical Customer Support Engineer, Federal, to serve the specific needs of our U.S. public sector customers, federal agencies, and the contractors and integrators who support them. This role sits within our global Support Engineering team but has a dedicated focus to deliver the same excellent, technically deep support our commercial customers rely on, while meeting the compliance, security, and operational constraints that federal environments require. You'll be the primary technical point of contact for customers operating ClickHouse in government-authorized environments, triaging and resolving support cases, guiding customers through secure deployment and operational best practices, and partnering closely with our Product, Engineering, and Go-To-Market teams to make sure ClickHouse's platform meets the bar federal customers require. This is a U.S. Persons-only role. Because of the export-control status of the data, systems, and customer environments involved, all candidates must independently qualify as U.S. Persons before being considered. This applies regardless of visa sponsorship status, work authorization, or physical location within the U.S. Beyond this requirement, you'll also need to be prepared to work within the access, communication, and documentation controls that federal engagements demand. What you will be doing: - Serving as the primary technical support contact for ClickHouse's U.S. federal and public-sector customers, across cases, chat, Slack, and meetings, consistent with applicable federal communication and data-handling requirements - Developing solutions based on ClickHouse Cloud and ClickHouse open-source, and sharing them with federal customers and internal teams via documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns - Guiding customers through deployment, configuration, and troubleshooting within government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable - Working closely with our global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams to represent the requirements of federal customers and help prioritize the roadmap accordingly - Supporting technical aspects of federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations in partnership with Go-To-Market and Security teams And of course: - You will deliver excellent customer service as a technical engineer and representative of ClickHouse to our federal customer base. Our Support Engineers provide professional response, on-call coverage, and guidance within required SLAs on technical cases opened via the ticketing system, email, Slack, chat, and/or phone - You will build strong, trusted relationships with colleagues, customers, and partners, including government program stakeholders and the systems integrators and resellers who support them What you bring along: - Required: U.S. Person status, as defined above and verified during the interview process prior to any offer - Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, and distributed systems - Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer - Proven experience developing familiarity with the operational and compliance realities of federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud deployments) - Strong communication skills, sound judgment around sensitive data handling - A mindset of teamwork, empathy, and solving challenging problems under the additional rigor that government customers require - You are self-driven, curious, and eager to continuously learn and grow Bonus points: - Prior experience supporting federal, state/local/education (SLED), or other public-sector customers in a technical support, TAM, or solutions engineering capacity - Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign/air-gapped cloud environments - An active or recently active U.S. government security clearance (not required, but a plus for future-facing work with more sensitive agencies) - Experience with ClickHouse - Experience with OSS and open-source technologies, as a user, community member, or contributor - Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: United Kingdom - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: Build, lead, and mentor a team of CSMs supporting Enterprise customers Foster a collaborative, high-performance, and customer-centric culture Provide coaching, performance management, and career development support Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: Partner with Customer Success and cross-functional leaders to define segment-specific strategies Execute programs tailored to Enterprise customer needs Design and operationalize engagement models Ensure consistency in customer journeys while adapting for segment nuances Customer Management: Maintain visibility into adoption, health scores, and engagement metrics across the portfolio Guide the team in identifying churn risks and expansion opportunities Drive proactive outreach and intervention based on data insights Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: Ensure strong stakeholder relationships across Enterprise accounts Deliver consistent value through interactions Capture and synthesize customer feedback to inform internal teams Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: Collaborate with Sales, Product, and Marketing to drive adoption and expansion Support renewal strategies and improve retention outcomes across segments Leverage data to contribute to accurate forecasting and pipeline visibility Identify and scale growth opportunities within the Enterprise base Operational Excellence: Implement and refine processes that enable scale and efficiency Improve team productivity through tooling, automation, and best practices Standardize workflows and reporting for consistency and visibility Monitor industry trends and evolve engagement strategies accordingly What we're looking for: 4+ years of experience in Customer Success, Technical Account Management, or related fields Prior people management experience with a track record of developing high-performing teams Experience supporting Enterprise or high-ARR customer segments Experience with high-touch customer success models Background in Cybersecurity, DevOps, or a related technical domain preferred Strong operational mindset with experience building or optimizing processes Proven ability to drive retention and growth in a metrics-driven environment Excellent communication and interpersonal skills across diverse audiences Bachelor’s degree in a relevant field; advanced degree preferred Currently located in the United Kingdom Compensation: up to £150,000 base salary + bonus (depending on experience) If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: Paris, France WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you’ll own your team’s execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery — accountable for both the customer outcomes and the quality of execution that produces them. This isn’t a traditional Customer Success management role. The best OA Managers are coaches first: they know what great workflow discovery looks like, can review a mutual success plan and identify where value realization is breaking down, can inspect an executive business review and sharpen the value narrative, and can help an OA turn account activity into measurable customer and commercial outcomes. You’ll run an inspection cadence and cultivate a coaching culture that make consistent execution possible across the team. You’ll partner closely with Solutions Consultant leaders, Sales, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness. If you’re a builder who loves developing people as much as driving customer impact — and you want to lead a team in a post-sales motion that’s being redefined for the AI era — this is the role. WHAT YOU'LL ACHIEVE - Own the Net Revenue Growth performance of your team’s book of business, accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion. - Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes. - Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership. - Hire, onboard, and certify new OAs to the GTM builder motion, driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met. - Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals. - Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value. - Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion. - Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down - Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs. SKILLS YOU’LL NEED TO BRING - Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy. - Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation. - Strong coaching orientation: you can review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change — not just whether the outcome was good, but why and how to improve it. - Commercial instincts at the team level: able to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging every account. - Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans. - Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams. - Operational rigor: you know how to build inspection cadences, coaching rituals, performance standards, and accountability systems that improve execution across a team. - Ability to develop talent from onboarding through consistent performance, including hiring to profile, setting clear expectations, coaching skill gaps, and managing performance with clarity. - Executive communication skills: able to synthesize account patterns, customer risks, team performance, and cross-functional asks into clear signal for leadership. - Technical fluency and presence as a trusted advisor. You do not need to build every workflow yourself, but you should be able to understand Notion systems, coach workflow design, and help your team troubleshoot adoption blockers. - You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems. - You don’t need to be an AI expert, but you’re curious, hands-on, and willing to adopt AI tools to work smarter, coach better, and help customers deliver better outcomes. - Fluent in English and French NICE TO HAVES - Experience managing in a consumption, usage-based, or product-led business where adoption signals matter as much as renewal or expansion outcomes. - Track record building high-performing frontline teams from an early stage: hiring to profile, structured onboarding, certification, coaching, and performance management. - Experience leading teams through GTM motion changes, coverage-model shifts, or evolving commercial ownership. - Experience working with flat, at-risk, or complex renewal accounts and helping teams return customers to a clear value path. - Experience partnering closely with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model. - Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software. By clicking “Submit Application,” I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: Russia Workplace: remote We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs. Key Responsibilities Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth. Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives. Propose new products, features, and solutions to drive customer value and support their ongoing success. Act as the voice of the customer internally , liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests. Own the execution of customer deliverables , ensuring internal stakeholders are aligned and accountable. Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship. Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback. Identify and support upsell and expansion opportunities , contributing to revenue growth through long-term relationship development. Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level. Qualifications Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. Excellent communication, presentation, and problem-solving skills. English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams. Comfortable working cross-functionally with product, engineering, and sales teams. Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. Experience in industry, e.g., gaming, SaaS, fintech is a plus. Why Join Us Opportunity to work with top-tier clients and make a measurable impact. A dynamic, collaborative team culture that values innovation and initiative. Continuous learning and growth opportunities within a global organization. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment