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Location: Yerevan, Armenia Description We are looking for a Content and Multimedia Specialist who can turn Digitain’s employer brand, culture, and people stories into engaging visual content. The role will own content planning, social media channels, and multimedia production to strengthen our digital presence and employer brand. Responsibilities Concept and create photo, video, and multimedia content capturing life at Digitain — culture, people, milestones Lead employer branding content across LinkedIn, Instagram, TikTok, and YouTube — posting included Shoot and edit end to end, working closely with production teams Partner with HR, Marketing, and Leadership to surface stories worth telling Manage relationships with local production crews and talent Track platform trends and adapt formats accordingly Drive content around events, partnerships, and collabs Work closely with the Design team, ensuring briefs are in place and tasks are delivered on time Requirements 3+ years in content creation, multimedia production, or social media marketing Strong portfolio in photography and social-first work; good taste and process understanding matter more than hands-on videography Sharp eye for composition, color, and storytelling Network within Armenia's production ecosystem Fluent in Armenian and English Familiarity with Premiere, After Effects, CapCut, or similar Employer branding or internal comms experience Background in agencies, tech, gaming, or global companies Motion graphics/animation skills Own camera/filming gear

Location: Remote (Global) or onsite/hybrid in Cyprus, Armenia, or Kazakhstan Company: International game development company listed on NASDAQ, focused on bringing core gaming experiences to casual players. What you will do: — Design and develop a framework for creating Playable Ads for the Hero Wars mobile game. — Create efficient internal tools to accelerate the creative development process. — Develop a variety of Playable Ads based on the custom-built engine. — Implement advanced technical solutions and optimize performance across diverse devices. — Act as the lead developer, making key technical decisions and architecture choices. — Mentor and grow the developer team by sharing technical expertise. Requirements: — At least 3 years of experience in Playable Ads development. — In-depth knowledge of JavaScript and commercial experience with Pixi.js or Three.js. — Strong knowledge of shaders and the ability to create FX effects. — Familiarity with Cocos Creator architecture or similar game development tools. — Experience in code optimization and configuring builds with Webpack. — Proficiency with Git and preprocessors like Sass/Less/Stylus or Pug. Culture & Benefits: — Medical care program (including dental) available globally regardless of work location. — Relocation support package available for those joining official offices in Cyprus, Armenia, or Kazakhstan. — Paid vacation days and sick leave to ensure work-life balance. — English language courses, as well as Greek and Armenian lessons for local staff. — Company support for participating in game jams, hackathons, and speaking at conferences. — Vibrant corporate culture with legendary strategic sessions, workshops, and parties.

Location: Yerevan, Armenia Description The MENA Region Partners Development Team Manager will be responsible for managing and driving a team of Partners Development Managers while ensuring operational excellence and strategic growth across the MENA region. This role involves managing people, ensuring efficient day-to-day operations, developing market strategies, and aligning regional goals with corporate objectives. Responsibilities Responsible for managing the Partners Development team, ensuring that the issues raised by team members are addressed and solved quickly Initiate market research and ensure that there are no technical or procedural gaps in the company compared to the competitors, and initiate innovations that will put the company on better terms in the competition Initiate product development requests once noticing product gaps, and be responsible for quickly solving the product-related gaps Be the main contact person with Incident Management and Change Management teams and collaborate with the operators, internal teams, and Partners Development team to ensure that the issues are addressed and solved quickly Be in touch with operators, get involved with issues raised by the operators about product and processes, and escalate them to the Head of MENA. Initiate Casino and Sportsbook development plan for the entire region and initiate a strategy to develop partner numbers with targeted promotional activities Be responsible for the collaboration of the Casino Success team of MENA, involved with all decisions about the promotional activities with Casino Success managers and the Partners Development team. Track the success of the promotional activities Provide weekly and monthly reports to the Head of MENA about achievements, present issues, promotional activities, and matters that should be solved with the involvement of the Head of MENA. Requirements Proven experience (3+ years) in a partnership management, business development, or operational role within the iGaming or related tech industry 2-3 years in a leadership or team lead role Experience in revenue growth, retention, and upselling strategies Ability to manage a team of up to 12 managers. Strong skills in: Performance management, Mentorship and coaching, Conflict resolution, Cross-team coordination Excellent communication, negotiation, and relationship-building skills. Ability to manage relationships with: C-level stakeholders, Product teams, Commercial teams, and Technical teams. Ability to work under pressure and multitask. Effective time management skills Ability to pay attention to details at work and prioritize them Advanced knowledge of the Armenian language and excellent knowledge of the English language.

Location: Yerevan, Armenia Description We are looking for an analytical, proactive, and internationally minded International Finance Manager to join our team and support the Group's global operations and expansion initiatives. In this role, you will play a key part in establishing and managing international entities, coordinating with advisors across multiple jurisdictions, ensuring ongoing corporate, accounting, and tax compliance, and supporting cross-border financial operations. You will work closely with leading international consultants, auditors, and internal stakeholders, contributing directly to strategic projects and the Group's continued growth. This is an excellent opportunity for a professional who enjoys combining international finance, corporate structuring, regulatory compliance, stakeholder management, and strategic project coordination in a dynamic multinational environment. Responsibilities Support the Group's international expansion initiatives by researching tax, corporate, and regulatory requirements in new jurisdictions Coordinate the establishment, structuring, and ongoing administration of international entities in collaboration with local consultants, lawyers, accountants, and corporate service providers Maintain internal accounting records for international entities and reconcile them with financial reports prepared by local accountants and consultants Review financial statements, tax filings, and compliance reports and provide analysis, recommendations, and risk assessments Ensure timely compliance with corporate, accounting, tax, and regulatory requirements across multiple jurisdictions Manage relationships with external consultants, auditors, legal advisors, accountants, and other professional service providers Coordinate service engagements, agreements, and document flows with international partners and consultants Oversee intercompany transactions, invoicing processes, settlements, and other cross-border financial operations Support transfer pricing compliance and coordination between Group companies Participate in budgeting, funding, cash flow planning, and financial forecasting activities for international entities Coordinate external audits and provide required documentation, information, and explanations to auditors Review contracts and support finance-related approval, governance, and documentation processes Collaborate with Legal, Compliance, HR, IT, International Relations, and other business functions to ensure successful execution of international projects Support group restructuring, reorganization, and other strategic cross-border initiatives Drive process improvements, automation, and AI-powered initiatives within the finance function Requirements Master’s degree in Finance, Accounting, Economics, Law or a related field (ACCA or similar professional qualification is an advantage) At least 5 years of relevant professional experience in international finance, tax or corporate structuring Strong knowledge of international tax principles, corporate regulations and transfer pricing rules Experience working with foreign consultants and managing cross-border entity structures Understanding of IFRS and international financial reporting principles Excellent analytical, research, and financial planning skills Proficiency in Microsoft Office Excellent knowledge of Armenian, English and Russian Ability to manage multiple projects across jurisdictions and meet strict deadlines Strong organizational, communication and negotiation skills High level of responsibility, attention to detail and problem-solving mindset Ability to work independently and collaboratively within a team

Location: Yerevan, Armenia Description We're looking for an experienced Head of Finance to lead our finance function and act as a strategic partner to the Group CEO. This is a hands-on leadership role covering financial reporting, budgeting, cash flow, and control — with direct oversight of both the Finance and Procurement teams. You'll be the person who turns numbers into decisions, and decisions into disciplined execution. Experience in iGaming or online gambling is an advantage — this role sits close to licensing, payments, and regulatory reporting, and we need someone who already speaks that language. Responsibilities Lead and develop the Finance Department, owning the accuracy and timeliness of financial reporting, budgeting, forecasting, and cash flow management Turn financial data into business-relevant insight — supporting pricing, cost control, profitability, and investment decisions Own the budgeting process and budget-vs-actual monitoring, with clear variance analysis and corrective action plans Maintain financial dashboards for the CEO covering revenue, EBITDA, cash flow, and key risks Ensure compliance with the financial requirements of our gaming licenses, including GGR/NGR reporting and player fund segregation Oversee the Procurement Department, ensuring purchasing stays aligned with budget and cost-control standards Manage the follow-up of internal and external audits through to closure Strengthen internal controls, approval processes, and governance across the finance function Requirements 5–7+ years of progressive finance experience, including 2–3+ years in a leadership role (Head of Finance, Finance Director, Financial Controller, or similar) Prior experience in iGaming / online gambling , with familiarity with multi-jurisdiction financial operations BSc/BA in Accounting, Finance, or a related field (MSc/MBA or ACCA/CFA a plus) Proven experience managing a finance team Strong analytical and financial modelling skills, with a track record of driving accountability across departments Fluency in Armenian and English (Russian is an advantage)

Location: Saint Julian's, Malta Description We are seeking a highly organized, discreet, and proactive Personal Assistant to support our Chief Product Officer (CPO) in a dynamic, fast-paced B2B iGaming environment. The ideal candidate will act as the right hand to the CPO—handling daily operations, coordinating executive communications, managing travel and meetings, and providing high-level translation between Armenian and English . This trusted position requires excellent communication skills, professionalism, and the ability to navigate a high-performance, multicultural executive environment. Responsibilities Executive & Administrative Support Manage and maintain the CPO’s calendar, appointments, and daily schedule. Organize internal and external meetings, including agenda preparation, briefing materials, and minute taking. Handle confidential correspondence, reports, and communications on behalf of the CPO. Coordinate with internal teams (Product, Engineering, Design, Compliance, HR) to ensure priorities and action items are followed up. Maintain structured filing systems with version control and secure access to information. Travel & Event Coordination Organize complex international travel arrangements (flights, visas, accommodation, logistics). Accompany the CPO during business trips and events when needed, offering real-time administrative and translation support. Coordinate participation in conferences, exhibitions, and meetings with partners. Translation & Communication Provide professional interpretation and translation (Armenian ↔ English) of executive and sensitive information, both spoken and written. Support CPO during meetings with non-English-speaking stakeholders to ensure accurate and context-aware communication. Translate documents, emails, and presentations as required. Confidentiality & Professionalism Handle all company and personal information with the utmost discretion and integrity. Act as a trusted gatekeeper for requests and communications directed to the CPO. Operational & Project Support Assist in research, report writing, and preparation of strategic presentations. Track action points and ensure timely follow-ups across various projects. Coordinate with HR and Admin for team logistics, onboarding of new hires, and office activities in Malta. Requirements Proven experience as a Personal Assistant, Executive Assistant, or similar role in a fast-paced environment (iGaming or tech industry is a plus). Exceptional organizational and time-management skills. Excellent written and verbal communication in English and Armenian . Strong discretion and ability to handle confidential information with professionalism. Experience coordinating complex travel and events. High-level translation and interpretation capabilities, including business and technical language. Tech-savvy, with proficiency in office software (Google Workspace, MS Office) and document management tools. Flexibility to travel internationally as required. Ability to adapt quickly, prioritize tasks, and work independently.

Location: Yerevan, Armenia Description We are looking for a skilled and motivated Partners Customer Retention Specialist to join our CRM team. In this role, you will be responsible for managing customer retention campaigns via our CRM Tool on behalf of our B2B partners. You will support partners in increasing player engagement, loyalty, and lifetime value through targeted campaigns, segmentation, and gamification strategies. Responsibilities Plan, execute, and optimize customer retention campaigns using the CRM Tool across multiple channels (email, SMS, push notifications, in-app messages) Analyze player data and campaign performance to identify behavioral trends and recommend tailored strategies for partner growth Set up and monitor retention flows and automation journeys aligned with each partner’s objectives Create and manage gamification mechanics (e.g., tournaments, missions, loyalty programs) to increase player engagement Collaborate with Account Managers and Product teams to understand partner needs and translate them into effective CRM initiatives Provide CRM Tool training and ongoing support to partners, ensuring they understand key features and best practices Segment customer databases for highly personalized targeting based on player behavior and value Ensure compliance with responsible gaming practices and regulatory guidelines in all retention efforts Identify and resolve any CRM campaign or platform issues in a timely manner Requirements Bachelor’s degree in Marketing, Business Administration, or a related field At least 1 year of experience in CRM, retention marketing, or a similar role Strong understanding of customer lifecycle and retention strategies Experience working with CRM platforms/tools and analyzing campaign data Excellent communication skills, both verbal and written Fluency in Armenian and English is mandatory Analytical mindset with attention to detail and a proactive approach to problem-solving Ability to manage multiple projects simultaneously and work in a fast-paced environment Experience in the iGaming or online entertainment industry Hands-on experience with CRM Tool or similar retention/automation platforms Understanding of casino player behavior and gamification mechanics

Location: Yerevan, Armenia Description We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team. Responsibilities Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time. Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records. Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management. Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures. Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency Requirements At least 2 years of professional experience in a similar role Advanced knowledge of Armenian, Russian, and English languages Accurate, detail-oriented personality, ability to meet deadlines Advanced practical knowledge of MS Excel is a must Excellent communication and negotiation skills Strong time management skills Analytical thinking and problem-solving skills Interpersonal skills, ability to develop effective working relations with colleagues High sense of responsibility and ability to work under pressure Strong interpersonal and communication skills

Location: Yerevan, Armenia Description: Digitain is looking for a Legal Counsel to join its Commercial Legal Department. Forming part of Legal Directorate, in this role you will ensure that company operates according to the highest legal, compliance and ethical standards. You will be responsible for legal matters related to gaming-related B2B deals (both sales and procurement), provide legal research and advice on the company’s iGaming activities and operations, ensuring alignment with applicable laws and regulatory frameworks. and provide strategic advice on the company’s iGaming operations to ensure Company’s alignment with rapidly evolving global iGaming legal landscape. Responsibilities: Day-to-day drafting, reviews, negotiations and solidifying agreements and other legal documents with focus on gaming-related B2B deals (both sales and procurement) Accurate and timely counsel in a variety of gaming-related legal topics Presentation of legal issues to the staff together with analysis, options and recommendations Research and evaluate different risk factors regarding business decisions and operations Keep abreast with gaming laws, regulations, guidelines and industry standards Research and analyze Armenian and international legislation Maintain documentation flow and reports in compliance with internal rules of Legal Directorate Any other ad-hoc duties that may be required from time to time to fulfil the business needs Requirements: LL.B. and LL.M. degrees in Law At least 4-5 years of professional experience in a law firm or as an in-house legal adviser in a commercial organization Strong emphasis on International Business Law, Private International Law, IP Law, Licensing Law Strong knowledge of RA Civil, Labor, Administrative and Gaming legislation Fluency in written and spoken English and Russian Strong drafting skills Strong analytical thinking and having an eye for detail Strong ability to organize and prioritize workload whilst meeting tight deadlines Strong written and verbal communication skills with ability to work in a team and develop effective working relations with colleagues Proactive and self-motivated with an ability to work under pressure Conversant with document and project management software and tools such as Microsoft Office, Google Docs, etc.

Location: Yerevan, Armenia Description We are seeking a detail-oriented B2C Business Analyst to join our growing team and help drive business performance through data. In this role, you will be responsible for transforming complex data into actionable insights across product, marketing, and operations. You will work closely with cross-functional teams to identify growth opportunities, optimize key metrics, and support strategic decision-making with high-quality analytical output. Responsibilities Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools Interpret, evaluate and interrelate research data and develop integrated business analyses Understand and analyze the financial and operational impact of any changes Analyze Marketing Promotions and their effectiveness Analyze Products separately and as one ecosystem Perform business requirements analysis Analyze business income and revenue Initiate technical, business, or marketing changes that will grow the business Provide analytical and other reports regarding business Other tasks from management related to business analysis Requirements A bachelor’s degree in business or an MBA or a related field Knowledge of MS Office, Power BI Knowledge of SQL Knowledge of Python will be a plus High proficiency in Armenian, English, and Russian languages is a must Experience in gaming (will be a plus) Excellent problem-solving skills Fundamental analytical and conceptual thinking skills Exceptional interpersonal skills Excellent written and verbal communication skills Attention to details

Location: Yerevan, Armenia Description Digitain is hiring a Video Surveillance Specialist to join the Internal Security Video Surveillance Unit. They shall be responsible for video surveillance of Company premises using cameras, recording and preventing incidents, as well as compiling corresponding reports. Responsibilities Implement video surveillance and monitoring of Company premises Assess the given situation and potential risks Immediately report to security management in case of emergencies, incidents and violations Compile reports and maintain databases Implement tasks related to security management Perform other duties related to their core competencies Requirements Work experience in the relevant field will be considered an advantage University degree Excellent command of Armenian; knowledge of English and Russian will be considered an advantage Proficiency in MS Office and Armenian typing skills Ability to work effectively with information Ability to operate IT software Strong analytical thinking and risk-assessment skills High level of alertness and commitment to confidentiality Strong sense of responsibility Ability to quickly assess and respond in stressful or rapidly changing situations Additional information Work schedule: 2 day on / 2 day off Working hours: 08։00-20։00, 20:00-08:00

Location: Yerevan, Armenia Description Imagine Live is looking for a Shift Manager who will be responsible for ensuring the quality and continuity of live broadcasts, addressing issues that may arise during live sessions and guaranteeing compliance with internal procedures and regulatory standards in the studios. Shifts 08:00-16:00 16:00-00:00 00:00-08:00 After these 3 working days, employees have 2 days off and return to work with the same shifts. Responsibilities Take responsibility for the safety and smooth operation of the floor and gaming halls Regularly monitor the game halls to ensure all equipment is functioning properly Ensure smooth operation during the shift Monitor the performance of Pit Bosses and Floor Supervisors throughout the shift Establish performance metrics for team members, Pit Bosses and Floor Supervisors and work with them to ensure all the standards are met Present proposals to management to revise goals and standards Participate in the development of internal documents (manuals, procedures, regulations, etc.) Recommend development plans for team members to the management Arrange one-on-one meetings with team members, Floor supervisors and Pit Bosses to provide feedback on the established KPIs Report any violations or issues arising 24/7 to their immediate supervisor, Studio Operations Manager and the CEO of Imagine Live Communicate with partners regarding general notifications, game cancellations and other topics Qualifications 2+ years of relevant experience in a similar field Strong written and verbal communication skills Analytical thinking and problem-solving skills Previous land-based and/or online supervisory casino experience Fluency in Armenian and English Organizational and reporting skills

Location: Yerevan, Armenia Description Digitain is looking for a self-motivated and detail oriented professional Financial Accounting Specialist to fill the vacancy. Responsibilities Creating and submitting bookkeeping entries and reports Checking orders and import packages Checking balance codes circulation Checking the Payment system statements Checking cash costs Control, classification of receivables Ensuring accurate accounting of financial means, timely reflection of financial movements from and into the bank accounts, accurate recording of journal entries Identification of software issues of the 1C system, elaboration of technical specifications Testing of programmatic issues Fulfillment of other assignments by immediate supervisor Requirements Higher education in economics 3 years of experience in accounting or finance Knowledge of Armenian Software,1C, E-invoicing, and other related accounting software Knowledge of Armenian, Russian, and English languages Good knowledge of tax code of RA Good knowledge of Microsoft Office Ability to interpret and analyze financial statements and periodicals Detail oriented, analytical, and excellent communication skills Able to thrive in a deadline-driven environment

Location: Yerevan, Armenia Description According to the company’s business priorities, study the tax systems of new countries and the corporate requirements for establishing a company in those jurisdictions. Maintain internal accounting records for international entities and compare them with the reports prepared by local accountants in each country. Organize the restructuring and reorganization processes of the Group’s companies. Responsibilities Study the tax systems of new countries and the corporate requirements for establishing a company, based on the company’s business priorities Identify reputable tax, accounting, and corporate service providers in new countries, preferably those with experience in the gaming industry when relevant Analyze the tax advice received In cooperation with local lawyers, accountants, and consultants, coordinate the company formation process Maintain internal accounting records for international entities and reconcile them with the reports prepared by local accountants. Support external audits Provide necessary information to local consultants and ensure proper compliance of international entities with local corporate, accounting, and tax obligations, including submission of reports Ensure compliance with transfer pricing regulations among international group entities Organize restructuring and reorganization processes within the Group Perform other functions assigned by the direct supervisor that arise from job responsibilities Requirements Graduate Degree/ master’s degree in accounting, Finance, Economics or Technical field At least 3 years of experience in accounting or audit organizations or relevant fields will be considered an advantage Excellent knowledge of Armenian, English and Russian Good knowledge of the Accounting and Financial Standards Proficiency in Microsoft Office Ability to work effectively under pressure and meet established goals and objectives within the specified deadline while always maintaining quality Proactive, self-motivated, and able to work effectively in a team Mathematical and analytical thinking Planning skills Research skills (especially in tax and finance) Ability to set priorities and perform tasks accordingly Attention to detail Excellent communication and negotiation skills

Location: Yerevan, Armenia Description We are looking for an objective and experienced Internal Auditor to join our team. He/she will periodically examine (audit) the organization’s financial records to ensure they are accurate and up-to-date and that processes for generating and maintaining financial records and documents comply with applicable standards and regulations. He/she will identify ways to improve processes for finding and eliminating waste and fraud. Responsibilities Plan financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identify risk areas; prepare audit scope and objectives; audit programs Examine financial statements to ensure accuracy, timeliness, and compliance with applicable standards and regulations Inspect account books, statements, ledgers, and accounting systems for efficiency and use of accepted accounting procedures Assess compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation Assess risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues Assess financial operations and make best-practices recommendations to management Verify assets and liabilities by comparing and analyzing items and collateral to documentation Document process and prepare audit findings memorandum/reports Communicate audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports Protect organization's reputation by keeping information confidential Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Requirements Master's degree in Accounting or Finance More than 3 years working experience as Financial Auditor, Financial Analyst, Financial Officer Experience in international auditing companies will be considered as an advantage Auditing qualifications, an ACCA license, or participation in training will be considered as an advantage Knowledge of tax legislation, knowledge of IFRSs Experience in the gaming industry will be considered a big plus Excellent knowledge of Armenian, English and Russian languages Advanced MS Office skills Moderate accounting software and databases skills (Knowledge of 1C & Armsoft program is an advantage) Proven knowledge of auditing standards and procedures, laws, rules and regulations Ability to manipulate a large amount of data and to compile detailed reports Sound independent judgment Business mindset Proven ability to manage multiple projects at a time while paying strict attention to details Self-motivated individual with the ability to thrive in a results-driven environment Ability to work under high pressure Ability to prioritize among competing tasks

Location: Yerevan, Armenia Description Incident Management is meant to reinstate normal service operations as fast as possible and mitigate the negative impact on business operations, thus making sure that the agreed levels of service quality are maintained. The goal is to effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place. Now we welcome an Incident Management Specialist to join our bright team of devoted and creative Digitainers. If you are enthusiastic to improve knowledge on gaming industry, come up with innovative ideas and obtain new skills for a lifetime, then, you might be the person we are looking for. The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Receive and process incident tickets and service requests from company staff and worldwide partners As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff Other duties as assigned by the immediate supervisor Requirements Undergraduate Degree in IT / Management will be a plus Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel Good knowledge of MS Office Experience in the iGaming industry is a plus Knowledge of Atlassian Jira or other similar software will be considered as a plus Ability to work with shifts is a must Reporting and analytical skills Hardworking, initiative and flexible personality with the ability to prioritize and multi-task

Location: Yerevan, Armenia Description We are looking for a Receptionist who will manage our front desk daily, perform a variety of administrative and clerical tasks. Responsibilities Organize and coordinate the administrative operations of the relevant office space/floor assigned Regulation of heating/cooling systems and air-conditioning to support the average office temperature Supervise daily cleaning according to set-up standards and in compliance with daily and regular cleaning schedules Undertake material responsibility for the furniture and assets at the office space/floor assigned, organize material responsibility and corresponding documentation for relevant employees Ensure the availability of a minimum stock for office supplies and stationery, and organize the distribution of supplies as per requests and needs Provide proper supplies and stocks of office tea and coffee in the kitchen Organize meeting rooms according to setup standards Work with invoices Prepare and submit weekly, monthly, and other reports Provide basic first aid support to employees when necessary and keep records of such incidents Other verbal or written tasks assigned by the management and/or line manager Requirements Bachelor degree Advanced user of Microsoft Office Reporting and analytical skills Communication skills Ability to perform multiple tasks Time management skills Ability to handle stressful situations Customer-oriented Fluent knowledge of Armenian, Russian, and English languages Knowledge of 1C or E-invoicing programs is highly desirable