Вакансии

Задачи: — Ведение закупок рекламы в Facebook и TikTok на платформах Android и iOS, включая структуру кампаний, ставки, оптимизацию и масштабирование без потери окупаемости. — Распределение бюджета между географическими регионами и платформами с учётом качества аудитории и окупаемости, контроль темпа расхода. — Проведение тестов каждые две недели по креативам, аудиториям, окнам атрибуции и оптимизациям. — Совместное тестирование креативов с коллегами и внутренней командой, включая формирование гипотез, проведение тестов, оценку качества игроков, а не только CTR и CPI, а также контроль выгорания. — Ответственность за трекинг во всех рекламных сетях: настройка событий SDK, AppsFlyer, постбеков, SKAN, AdAttributionKit и AEM на iOS. — Сверка данных кабинетов, AppsFlyer и внутренней аналитики для выявления аномалий, ошибок интеграций и фрода. — Анализ окупаемости по когортам, отличение фактических данных от прогнозов и отключение неокупаемых кампаний. Требования: — Опыт работы в user acquisition мобильных игр не менее 4 лет с подтверждёнными результатами. — Опыт управления бюджетами от 100 тысяч долларов в месяц на канал. — Глубокие практические знания Meta Ads для приложений на Android и iOS, включая аукцион, структуру и обучение кампаний, оптимизацию на покупку и ценность, а также пределы масштабирования. — Практический опыт работы с TikTok Ads для приложений. — Глубокое понимание трекинга и атрибуции, включая MMP, SDK-события, постбеки, а также особенности iOS (ATT, SKAN, AdAttributionKit, AEM). — Владение английским языком на уровне не ниже B2. Условия: — Свобода в принятии решений и высокий уровень ответственности. — Быстрые итерации и минимум бюрократии, возможность реализовывать идеи без долгих согласований. — Гибкий график и возможность удалённой работы. — ДМС.

Задачи: — Поддержка и развитие комьюнити — Привлечение новых игроков — Проведение внутриигровых ивентов — Работа с ключевыми игроками и лидерами сообществ Требования: — Опыт от 1 года или сильная наигранность в комьюнити — Понимание игрового комьюнити и поведения игроков — Знание Minecraft или аналогичных песочниц — Опыт проведения ивентов или наличие сильных идей — Умение выстраивать отношения с топ-игроками (VIP-жилка) — Осознанная работа с ИИ — Любопытство до действия — Английский уровень B2-C1 — Работа по часовому поясу США Условия: — Заработная плата в валюте, крипте или рублях, обсуждается по итогам собеседования — График 5/2 с 15:00 до 21:00 (GMT-4) США (22:00 - 04:00 по МСК) — Полная удалёнка из любой точки мира — Возможность реализовать свои идеи в игре с перспективами роста

Задачи: — Поиск и онбординг партнеров в Азии (Бангладеш, Пакистан, Индонезия, Малайзия, Иран). — Масштабирование объемов FTD. — Работа с источниками трафика: In-App, SEO, Facebook. Требования: — Опыт работы в iGaming от 1 года. — Активная база партнеров по целевым ГЕО. — Подтвержденная статистика. — Разговорный английский. Условия: — Оплата: фикс + KPI-бонусы. — Performance Review раз в полгода и перспективы быстрого роста.

Задачи: - Запуск рекламных кампаний Google UAC с метриками CPI и tROAS. - Анализ ключевых показателей эффективности: ROAS, LTV, Retention. - Оптимизация кампаний по географическому признаку и тестирование рекламных креативов. Требования: - Опыт работы с Google UAC за последние 12 месяцев. - Знание инструментов Firebase, GA4 и понимание экономики мобильных приложений. Условия: - Оплата состоит из фиксированной части и процента от маржи. - Гибкий график работы. Компания занимается изданием мобильных приложений в Google Play. Работа полностью удалённая.

Задачи: - Поиск, подключение и развитие партнеров по Узбекистану. - Ведение переговоров и согласование условий сотрудничества. - Отслеживание результатов партнеров и контроль качества трафика. - Работа с метриками FTD, NGR и другими профильными показателями. Требования: - Опыт работы с ГЕО Узбекистан от 1 года. - Владение русским и узбекским языками. - Опыт в affiliate-маркетинге и самостоятельном поиске партнеров. Условия: - Удаленный формат работы. - Оплата: фикс + KPI-бонусы.

Задачи: — Составлять контент-планы для ВКонтакте, Telegram и Instagram. Для ВК и Telegram — по 3 публикации в день, для Instagram — 1 публикация в день. — Определять приоритетность туров, планировать тематические подборки и новые форматы контента. — Оформлять туры и сообщества ВКонтакте, настраивать рассылки, еженедельно обновлять меню. — Координировать работу копирайтера и специалиста по публикациям. — Оперативно вносить изменения в контент-план при изменениях туров или задач. Требования: — Опыт работы с соцсетями, особенно ВКонтакте. — Умение планировать контент и работать с большим объёмом информации. — Самостоятельность, внимательность и соблюдение сроков. — Готовность предлагать новые идеи и форматы. — Опыт создания Reels будет плюсом. Условия: — Удалённая работа, частичная занятость — ориентировочно до 4 часов в день. — Гибкий график, но важно быть на связи с 10:00 до 18:00. — В команде уже есть копирайтер и специалист по публикациям, писать тексты и размещать посты самостоятельно не нужно. — Оплата обсуждается индивидуально. Для отклика нужно прислать короткий рассказ о своём опыте и примеры работ. Следующий этап — небольшое тестовое задание.

Задачи: — создавать контент для соцсетей: фото, видео, Reels и Stories — вести аккаунты компании в Instagram и Telegram — снимать и монтировать ролики о товарах и жизни магазина — оформлять посты и карусели в едином стиле — планировать публикации по контент-плану Требования: — продвинутые навыки видеосъёмки и монтажа — умение работать в Figma, Photoshop или Canva — монтаж в DaVinci Resolve, Premiere Pro или CapCut — умение уверенно говорить на камеру — энергичность и активная позиция — желание обучаться и прогрессировать Условия: — официальное трудоустройство и полная занятость — 6-дневный рабочий график — готовое рабочее место с мощным ПК — работа в офисе с дружным коллективом — скидка для сотрудников компании — возможность профессионального развития

Location: London; UK Remote Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE Synthesia is growing fast, and lifecycle is how we turn that growth into lasting customer relationships, guiding every user from first signup to real value. Every month we send 150+ emails to 1+ million contacts, and as we launch new products and enter new markets, that scale and its impact on revenue will keep rising. As Senior Lifecycle Manager, you’ll build one of the most exciting lifecycle programmes in Europe. You’ll own the product-led growth motion after signup: the journeys that turn new users into activated, paying and expanding customers. You’ll build automations triggered by what users do in the product and set the standard for how every customer-facing email Synthesia sends works together as one experience. You’ll partner with Product, Product Marketing and Data teams to build a lifecycle engine that grows with the company. WHAT YOU'LL DO - Customer journeys: Design, build and optimise lifecycle journeys that support customers throughout their experience with Synthesia, from activation, adoption and engagement through to expansion, retention and winback. - Lifecycle automation: Own the end-to-end implementation of lifecycle programmes, from audience segmentation and behavioural triggers to workflow logic, suppression rules, QA and performance monitoring. - Experimentation: Develop and execute structured experiments to continuously improve lifecycle performance. Test messaging, timing, segmentation and journey design, analyse results and turn learnings into actionable improvements. - Data-driven personalisation: Leverage product usage, customer attributes and engagement signals to deliver increasingly relevant lifecycle experiences. - Lifecycle quality and deliverability: Own campaign QA and testing processes, support email deliverability and sender reputation and help establish best practices for segmentation, frequency management and customer experience. - AI-powered lifecycle: Explore and apply AI to make lifecycle marketing more effective and efficient. From content creation and dynamic personalisation to workflow automation, identify opportunities to improve both the customer experience and how we work. WE’D LOVE TO HEAR FROM YOU IF YOU HAVE - You deliver impact: You understand how lifecycle marketing contributes to activation, adoption, retention and revenue, and you can demonstrate measurable results from programmes you’ve owned - You’re analytical and curious: You use data to understand performance, challenge assumptions and continuously improve what you build - You think in customer journeys: You look beyond individual emails to understand the customer experience, identify friction and create relevant, connected communications - You’re technically excellent: You’re confident building sophisticated automation, managing complex segmentation and working with customer and product data. You care about the details that make programmes effective and reliable - You take ownership: You’re comfortable independently leading initiatives from concept through execution, proactively solving problems and making informed decisions - You collaborate naturally: You know how to work across functions, build strong relationships and move complex projects forward without direct authority - You care about quality: From deliverability and data accuracy to messaging and customer experience, you hold your work to a high standard - You’re excited about AI: You actively explore how emerging technologies can improve personalisation, experimentation and the way lifecycle marketing operates WE’D BE PARTICULARLY EXCITED IF - 6+ years of experience in lifecycle, CRM or email marketing, ideally in B2B SaaS or product-led companies - Strong hands-on experience with HubSpot, including complex workflows, list building, segmentation and campaign execution - Proven experience building and optimising always-on automated programmes, including onboarding, nurture and re-engagement, alongside one-off campaigns - Experience owning lifecycle initiatives end to end, from briefing and journey design to implementation, QA, reporting and optimisation - Strong analytical skills, with experience using product, CRM and engagement data to build audiences, evaluate performance and run structured experiments - Practical experience using AI to improve lifecycle execution, operational efficiency or customer personalisation - Working knowledge of email deliverability, including SPF, DKIM and DMARC, and privacy regulations such as GDPR and CCPA/CPRA - Proven ability to manage complex cross-functional projects and influence stakeholders across different teams NICE TO HAVE - Experience with customer data platforms - Experience with Salesforce, particularly connecting CRM and account data to lifecycle programmes - Experience with in-product messaging and multichannel lifecycle journeys - SQL skills for self-serve behavioural analysis and insights COMPENSATION We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role. The range for this position is £70,000 - £90,000 GBP, and we are open to discussing where you land within it, or beyond it, for exceptional experience.

- Обеспечение комфортной и бесперебойной работы офиса. - Взаимодействие с поставщиками, подрядчиками и сервисными компаниями.

Location: Oakland, CA, United States Help inform and empower millions of voters. WeVote is a nonpartisan civic technology nonprofit building tools that help voters make informed decisions and participate in democracy. As a Fast Forward nonprofit technology grantee, we're creating digital solutions that improve voter engagement and access to trustworthy election information. We're seeking a Managing Editor to lead the day-to-day editorial operations of WeVote's content programs, including our blog, newsletters, and voter education initiatives. This volunteer leadership role is ideal for an experienced editor, journalist, or content leader who is passionate about civic engagement and wants to make a meaningful impact through high-quality, nonpartisan journalism. What You'll Do ✅ Manage the editorial calendar and publication workflow for blogs, newsletters, and voter education content ✅ Edit, review, and publish content that meets high standards for accuracy, clarity, and nonpartisan integrity ✅ Lead and mentor a team of volunteer writers, researchers, and content contributors ✅ Coordinate content assignments, deadlines, and production schedules ✅ Maintain editorial guidelines, style standards, and fact-checking processes ✅ Collaborate with product, communications, marketing, and political data teams to identify and develop compelling content opportunities ✅ Help grow audience engagement through clear, informative, and impactful storytelling What We're Looking For 3+ years of experience in editing, journalism, content strategy, publishing, communications, or a related field Strong copyediting, proofreading, and content development skills Experience managing editorial workflows and publication schedules Ability to coach writers and provide constructive editorial feedback Familiarity with digital publishing platforms, newsletters, and CMS tools Excellent organizational and project management skills Commitment to nonpartisan voter education and civic engagement Comfortable working in a fully remote, volunteer-driven environment Why Join WeVote? Help strengthen democracy through voter education and civic technology Lead mission-driven editorial initiatives with national impact Collaborate with passionate professionals across journalism, technology, product, and communications Expand your leadership and editorial management experience Build your portfolio while contributing to an innovative nonprofit organization Position Details Location: Remote (U.S.-based volunteers preferred) Time Commitment: Approximately 5-10 hours per week Compensation: Volunteer Position About WeVote WeVote is a nonpartisan, nonprofit civic technology organization dedicated to helping voters make informed choices. Through innovative digital tools, trusted voter information, and community engagement, we work to increase participation in every election. * Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you!!

– Искать блогеров и амбассадоров, организовывать сотрудничество; – Помогать с контентом, готовить ТЗ и взаимодействовать с блогерами;

Location: Remote or Mississauga Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Work Location:Remote or hybrid, with periodic in-person collaboration.   Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

Location: Remote - US Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

Location: Санкт-Петербург Workplace: Гибридный О компании МТС Web Services (MWS) — бигтех-компания, предоставляющая облачные, AI-сервисы и платформенные решения под разные задачи бизнеса: от работы с данными до разработки продуктов и оптимизации процессов. Также мы запустили новую публичную платформу собственной разработки — MWS Cloud Platform. Сейчас мы в поисках контент-менеджера. Наша команда занимаемся поддержкой основного сайта компании www.mts.ru и приложения "Мой МТС": актуализируем и обновляем контент, правим ошибки, участвуем в реализации нового функционала. Обязанности Наполнять страницы сайта контентом (используется CMS QP8.Framework) Поддерживать в актуальном состоянии справочники (тарифы, услуги, акции) для мобильного приложения Мой МТС и сайта Тестировать контент в приложении и на сайте Взаимодействовать с другими командами по своим задачам Писать инструкции Требования Аналогичный опыт работы от 1-ого года Уверенный пользователь ПК (знание Word, Excel) Знание HTML, CSS Знакомство с форматами csv, json, xml Навыки работы с консолью разработчика в браузере БУДЕТ ПЛЮСОМ: Наличие пройденных курсов по верстке веб-страниц, тестированию Опыт работы с Jira, Confluence Навыки работы в Total Commander, любых редакторах кода Навыки работы с ИИ (составление запросов, написание скриптов через вайб-кодинг) Условия собственную платформу MTS Ocean для получения ИТ-ресурсов, а это значит, что деплой, мониторинг, observability — не будут для тебя проблемой, ты сможешь сосредоточиться на фичах; профессиональные гильдии инженеров, где мы поддерживаем друг друга и помогаем стать лучше; внутреннюю площадку TechTalks для обмена опытом, дискуссий, развития навыков самопрезентации; участие во внешних IT конференциях. Наши эксперты выступают на ведущих профильных конференциях, таких как HighLoad++, DevOps Conf, Joker, AHA!, Матемаркетинг и другие. А еще мы организуем собственную масштабную конференцию True Tech Day и регулярно проводим митапы для разработчиков и инженеров. полезные курсы и вебинары в корпоративном университете и электронную библиотеку; А еще: ДМС с первого месяца работы, включая стоматологию; страхование от несчастных случаев с 1 месяца работы. Материальную помощь в сложных жизненных ситуациях; отпуск 28 календарных дней (+3 дополнительных дня за ненормированный рабочий день); прием врачей общей практики и массаж в офисе; мобильная связь за счет компании и льготные тарифы для близких; подписка на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети.

— поддерживать клиентов в чате и почте, разбирать живые кейсы и получать обратную связь от команды; — самостоятельно вести несколько проектов: выяснять и фиксировать цели и ключевые метрики клиентов;

— находить проекты в сфере AI-агентов и договариваться об интеграциях. — общаться с партнёрами на английском в GitHub, Discord, соцсетях и по почте.

· Поиск и привлечение affiliate-партнёров для Sweepstakes проекта (США), работа с собственной базой партнёров. · Полный цикл: поиск → переговоры → подключение → запуск → масштабирование.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. Have an inquisitive mind to understand how things work Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Excellence in task prioritization and evaluation of situational urgency. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Experience in managing dedicated customer accounts. Desired: Understanding of Telecoms and VOIP including WebRTC and SIP Location This role will be remote and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.