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The Senior Director, Global Customer Support is a key executive leader responsible for defining and executing Prove’s worldwide support vision, strategy, and operational framework. Global Team Architecture: Build, scale, and lead a high-performing global support organization consisting of US-based engineers and offshore multi-tier support teams.

Role Overview: We're looking for a Business Risk Officer to help scale the way Mercury builds products. In this role you will report to our Head of Business Risk & Enablement and will partner with Product, Operations, Compliance and many other support and oversight teams to ensure that products and features are delivered “best-in-class” in a safe and sound manner. Your success in this role will rely on subject matter expertise in one or more of Mercury’s core product offerings and associated risks. You will also be primarily responsible for the facilitation of non-financial risk management programs. Key Responsibilities: — Identify any potential blind spots in processes and controls, and suggest commercial improvements/enhancements — Facilitate pre-launch and new activity initiatives/reviews, tracking items to closure and escalating where/when necessary — Facilitate execution of risk self assessments and similar exercises within the non-financial risk frameworks — Event/incident, issues, and remediations management - ensuring that incidents and issues are recorded and managed through to remediation in line with any and all relevant frameworks in the company — Develop and enhance iteratively KPIs/KRIs to be monitored by yourself, product/process owners, and other stakeholders in order to mitigate risk — Coordinate interactions and responses between Product and Operations teams vs. other stakeholders for audits, exams and similar reviews (internal and external) — Engage and partner deeply with stakeholders across the organization including Product, Operations, Risk, Compliance, Legal, Finance, etc. — Help design / provide feedback on certain enterprise/firm-wide trainings and deliver trainings as needed Qualifications: — Have at least 5 - 7+ years of experience in a banking, fintech, or other financial services firms in a product/business, business risks and/or controls, operational risk, or other similar roles — Track record of balancing risk, compliance, and customer experience in cross-functional settings — Excellent communication skills to simplify complex business, reg and/or risk concepts into clear explanations and/or recommendations — Familiarity with Governance, Risk and Compliance (GRC) practices and non-financial risk frameworks — Curious, growth-oriented, and motivated to work on risk and controls at all lifecycle stages (new product launches, scaling, and legacy optimization) — Bring a collaborative, problem-solving mindset to your work, have strong stakeholder management skills, and an ability to influence without direct authority — Approach your work with a high quality bar and a strong sense of ownership - you see things through to completion, knowing when to be pragmatic vs. when not to settle — Proficient with AI tools, or eager to get there, to drive efficiency in risk and controls work — a growth mindset is enough if you're not an expert day one. Preferred Qualifications: — Exposure to product or technology development lifecycles (e.g., involvement in pre-launch reviews, feature rollouts, or cross-functional builds) — doesn't need to be a formal PM background, just familiarity with how products move from idea to launch Total Rewards: The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 — $203,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,000 — $183,400 USD Canadian employees (any location): $154,100 — $192,600 USD

In this role, you will open doors for the Account Executive team by building relationships with managed service providers (MSPs) and managed security service providers (MSSPs), earning trust quickly, and turning early conversations into qualified meetings that move the pipeline forward. What You Bring to the Team:

- Разработка Data Pipelines: проектирование и реализация ETL/ELT-пайплайнов: построение DAG в Apache Airflow, написание кастомных операторов и сенсоров на Python, настройка ретраев, алертинга и зависимостей. - Стриминг и батч-обработка: разработка стриминговых джоб на Apache Flink и батч-процессинга на Apache Spark.

Location: Anywhere in France, Belgium, Spain HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🐼 WHO WE ARE You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 1M+ members, and have reached 770M+ in ARR. Our team of 700 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🚀 WHAT YOU'LL BUILD AND WHO YOU'LL WORK WITH You would join the product team that builds the AI agents answering our 1M+ members' questions about their health insurance - reimbursements, coverage, claims, account changes and more - instantly and without waiting for a human. Our AI agents already fully resolve more than 50% of members' questions. Your mission is to push that number further, increase the quality of answers and the trust members place in them, and make our agents work with the other AI agents at Alan, such as Mo our health companion. Concretely, you will: - Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf - building the tools, retrieval and context pipelines that give them the right information at the right moment - Make our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities, so members get one seamless experience - Bring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written ones - Own evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see it - Measure and improve resolution rate, answer quality and member satisfaction in production, iterating fast on prompts, models and architecture - Work hand in hand with care experts and product to identify the next topics the AI can fully resolve ⚡ WHY THIS ROLE IS SPECIAL - Direct Impact: Every point of automated resolution means members get help instantly, when they need it the most - and directly drives Alan's scaling, growth and profitability. - Applied AI at scale: You won't build demos. You'll ship AI agents that handle hundreds of thousands of real conversations per month in a regulated, high-stakes domain, where accuracy truly matters. - Frontier problems: Agentic workflows, tool use, evaluation, safety and guardrails, cost and latency trade-offs - you'll tackle the hardest open questions in production LLM systems. - Ownership & Growth: Influence product direction, mentor other engineers, and lead technical initiatives that shape the future of healthcare access. 🔍 WHAT WE'RE LOOKING FOR Technical Requirements: - 5+ years building scalable software systems - Strong backend experience (Python is a plus) - Hands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation) - ideally shipped to production - An evaluation mindset: you know how to measure whether an AI system is actually good, and how to make it better What we value: - You love turning complex problems into elegant solutions - You care about the "why" behind what you build, not just the "how" - You stay on top of a fast-moving AI landscape and are pragmatic about what really works - Humble and still willing to grow (no matter your seniority) Mission Alignment: - Healthcare technology excites you - You understand that insurance isn't just about money - it's about access to care But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus. ⭐ THE ENGINEERING TEAM ⭐ In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves! Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction. We move fast, with a lot of ownership, and are proud to tackle big problems! Our process is very simple: those who make product decisions are the same ones who build them. Our stack is React, Python/Flask, PostgreSQL in a monorepo. If you are not familiar with this stack but are a keen learner, it is totally fine. We deploy daily and believe in distributed ownership - you build it, you own it. Want to know more? Read this article https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan if you want to discover how life as an Engineer at Alan and this article https://medium.com/alan/engineering-career-path-at-alan-e5de5c2e740c on our Engineering career path. To see all our opened Engineering positions, click here https://jobs.ashbyhq.com/alan?departmentId=8ba0fb44-ec79-4731-bf45-d65a821e24f0 ! 🌍 HOW WE WORK Location: You must be legally eligible to work in France, Belgium or Spain. Remote work: We offer remote work flexibility, but we value in-person collaboration. Check here https://alan.com/en/careers/a/everyday-life for more information about our everyday life! 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work 🔄 A quick note about the process Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here https://www.notion.so/alaninsurance/Software-Engineering-Areas-Alan-2c61426e8be7805bacd2cdbc08c32640?source=copy_link.

Location: Philippines 🌍 Remote | UTC+8 | Core collaboration hours: 12:00–6:00 PM Manila Time Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from top-tier investors. Here, you get real ownership from day one, high standards, and direct communication. You’ll work alongside a team that combines global fintech experience with deep Philippine market knowledge. If you want to solve complex problems at scale and directly impact how millions of people access and manage money, come build with us. Southeast Asia’s fintech moment starts here. About the role: You’ll build the analytical foundation for client data in Salmon’s Origination domain, keeping customer records accurate and compliant and improving how we verify and onboard customers. What you’ll do: - Work at the intersection of product, engineering, operations, and compliance, where client data quality directly affects onboarding, regulatory reporting, and trust in the platform - Trace how client information moves between the mobile app and back-office systems, and where it breaks along the way - Turn operational and regulatory requirements into scalable data quality frameworks, not one-off reports What you’ll own: - Build and maintain dashboards and alerts that track client data freshness, completeness, validity, and consistency - Map regulatory requirements to specific client data fields and keep that mapping current - Analyze CDD data and flows, and benchmark them against regulations and market practice - Define the data requirements and rules behind CDD process improvements - Own onboarding funnel dashboards, drop-off analysis, and SQL reporting What makes you a strong fit: - 1+ years of experience in data analytics - Strong SQL skills: you can write, debug, and optimize queries independently - Experience with BI tools (Tableau, Metabase, or similar) and building dashboards - Experience with funnel or product analytics - Able to communicate findings clearly to non-technical stakeholders What we offer: Ownership and flexibility - Stock option plan — four-year vesting with a 25% cliff after the first year - Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8) - Company-provided tools and equipment Health and time off - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days Growth and team experience - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - High-performing teams can earn a dedicated beach house week in Southeast Asia We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.

Role Focus: Build and deploy production-grade AI/ML and Generative AI systems, with a focus on LLMs, RAG, personalization, MLOps, and cloud infrastructure. - Build RAG pipelines, semantic/vector search, conversational AI, and intelligent assistants.

Location: Taguig, National Capital Region Workplace: Hybrid We are looking for a detail-oriented Investigation Specialist to support anti-fraud operations and case handling. In this role, you will manage incoming cases, perform client callouts, validate data, and conduct initial investigations to ensure accuracy and proper case routing. You will also collaborate with investigation and forensic teams to support evidence collection and analysis, playing a key role in maintaining the integrity of our fraud detection and prevention processes. KEY RESPONSIBILITIES: - Manages cases received thru Shared Mailbox and Hotline. - Perform callouts according to the antifraud workflow. - Review client information before and during calls using the Bank’s system and other resources provided by the department. - Conduct Initial Investigation of Cases Triggered or received from other departments. - Communicate with clients or related parties with the main goal to proof correctness of data. - Check correctness of triggers and filter it to which department it should be sent to procced - Ensure that all data were gathered for the following End to End investigation. - Provides direct technical support to investigation, litigation, and forensic analyst to collect, preserves, process, analyze and interpret digital evidence from broad range of data available on open sources (social media, etc). REQUIREMENTS AND EXPECTATIONS - Bachelor’s Degree in Criminology or any related four year courses - Law enforcement/Military background preferred - At least 1-year experience in Investigation preferably in Financing, Banking and Security Industry prefered. - Proficient in Microsoft Applications (Excel, Word, Powerpoint) - Excellent written and verbal communications

Location: Bengaluru, Karnataka, India, APAC From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We are seeking an experienced Global Payroll Analyst to support accurate, timely, and compliant payroll operations across our global workforce. Based in India and reporting to a manager in the United States, this role will have a primary focus on processing U.S. payroll in Workday while also supporting India payroll, employees engaged through Employer of Record (EOR) and Professional Employer Organization (PEO) arrangements, and payroll activities in other countries. The ideal candidate is a hands-on payroll professional who can move comfortably between payroll processing, audits, vendor coordination, reconciliations, and employee support. This position requires a high degree of accuracy, sound judgment, strong follow-through, and the ability to work effectively across time zones and cultures. The work schedule will include regular overlap with U.S. business hours, either Pacific or Eastern time, as business needs require. What You’ll Do Process multi-state U.S. payroll for exempt and non-exempt employees using Workday Payroll, including regular wages, bonuses, commissions, equity transactions, leaves, and final payments. Perform end-to-end payroll activities, including reviewing inputs, validating calculations, running audits, resolving discrepancies, preparing payroll registers, and supporting payroll approval and settlement. Coordinate payroll for workers engaged through EOR and PEO providers. Support India payroll processing and review, including payroll inputs, statutory deductions and contributions, employee changes, terminations, reconciliations, and coordination with local payroll partners. Monitor payroll cases and ticket queues; respond to employee questions regarding pay, taxes, deductions, benefits, time off, and payroll timing with accuracy, empathy, and clear ownership through resolution. Partner with payroll vendors and internal teams to investigate and resolve payroll issues, track open items, meet cutoffs, and ensure timely follow-through. Support payroll accounting activities, including payroll journals, accruals, and investigation of payroll-to-general-ledger differences. Maintain payroll documentation, calendars, checklists, standard operating procedures, and country-specific process information to support controls and cross-training. Assist with internal and external audits, SOX controls, year-end activities, statutory reporting, and other payroll compliance requirements. Contribute to payroll implementations, integrations, testing, process improvements, and automation initiatives across Workday and the broader global payroll environment. Build trusted relationships with HR, HRIS, Accounting, Finance, Tax, Benefits, Equity, Legal, and external payroll partners across regions and time zones. Skills We’re Looking For 5+ years of payroll experience, including hands-on responsibility for payroll processing, audits, reconciliations, and employee support. 3+ years of hands-on U.S. payroll processing experience using Workday Payroll and Workday Time Tracking. Working knowledge of U.S. federal, state, and local payroll taxation and wage-and-hour requirements, including multi-state payroll. Hands-on India payroll experience, including familiarity with common statutory payroll requirements and local payroll practices. Experience supporting payroll through EOR and/or PEO providers across multiple countries. Experience managing employee inquiries through a case-management or ticketing system and communicating complex payroll topics clearly. Strong Microsoft Excel skills, including lookups, pivot tables, formulas, data validation, and reconciliation of large data sets. Demonstrated attention to detail, problem-solving ability, and success meeting multiple payroll deadlines in a fast-paced environment. Excellent written and verbal communication skills and the ability to collaborate effectively across time zones. Ability to handle sensitive and confidential information with discretion and sound judgment. Ability to work a schedule that provides regular overlap with U.S. Pacific or Eastern business hours. Experience with ADP SmartCompliance. Experience supporting payroll operations in additional countries or regions beyond the United States and India. Payroll accounting experience, including journals, accruals, and general ledger reconciliation. Experience with payroll implementations, acquisitions, integrations, user acceptance testing, or process automation. Experience working in a SOX-controlled and high-growth global environment. # LI-HYBRID #LI-DB1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Remote - Singapore Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Presales Architect. About the job This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform. As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy. Responsibilities In this role, you’ll: Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions. Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases. Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform. Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices. Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Experience: 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry. Technical Skills: Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#) and hands-on experience integrating and troubleshooting RESTful APIs. Soft Skills: Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders. Desired: Education: Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical industry experience. Curious and willingness to work with ambiguity. Location This role will be remote, and based in Singapore. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 50% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Philippines Workplace: OnSite The ALDI Territory Supervisor is responsible for overseeing the day-to-day operations of assigned ALDI retail associates and locations, ensuring consistent delivery of excellent customer experiences and adherence to Salmon’s operational standards. This role plays a key part in driving sales performance, ensuring store efficiency with low risk, and supporting the ALDI Sales Lead in achieving overall business goals. As an on-the-ground leader, the ALDI Territory Supervisor ensures that every Retail Associate is motivated, aligned, and equipped to deliver top-tier service. This position thrives in a fast-paced, field-based environment with a focus on collaboration, accountability, and performance excellence. KEY RESPONSIBILITIES · Supervise and support store teams to ensure daily operational efficiency and sales targets are met. · Work closely with the ALDI Sales Lead to implement sales strategies, promotional activities, and operational improvements. · Monitor in-store performance metrics and provide timely reports, feedback, and recommendations. · Ensure compliance with Salmon Financing Inc.’s operational standards, company policies, and customer service guidelines. · Conduct regular store visits and audits to assess performance and staff engagement. · Coach, train, and motivate team members to achieve productivity, accuracy, and service excellence. · Address customer concerns and operational challenges promptly and professionally. · Coordinate with other departments (e.g., Logistics, Marketing, HR) to resolve operational issues and support store needs. QUALIFICATIONS · Bachelor’s degree in Business, Management, or related field (or equivalent experience). · 2–3 years of supervisory or leadership experience in retail, sales, or field operations. · Strong understanding of sales processes, retail performance metrics, and inventory control. · Experience working with ALDI stores or in a financial/consumer goods retail environment is a plus. SKILLS & COMPETENCIES · Effective leadership and team management capabilities. · Strong communication and interpersonal skills. · Results-driven, organized, and proactive in problem-solving. · Customer-focused with the ability to handle challenges calmly and professionally. · Comfortable working independently in offsite/field-based settings. · Proficient in Microsoft Office and retail management systems.

Location: Philippines; Metro Manila Workplace: Remote ROLE OVERVIEW The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards. KEY RESPONSIBILITIES 1. CUSTOMER ENGAGEMENT (WALK-IN CLIENTS) - Proactively approach and engage walk-in customers within partner dealer stores - Guide customers through the Salmon Moto Loan application process - Clearly explain product features, loan terms, perks, and benefits - Handle customer inquiries and address concerns to support decision-making 2. SALES CONVERSION & APPLICATION PROCESSING - Assist customers in completing loan applications via the Salmon Agent App - Ensure accurate encoding of customer information during application - Collect and verify required IDs and supporting documents - Ensure completeness and readiness of documents prior to submission 3. RELEASE EXECUTION (DURING UNIT RELEASE) - Prepare all required documents for customer signing - Ensure correctness and consistency of customer details across all documents - Verify that the motorcycle unit is in good condition prior to release - Set up required marketing materials (e.g., backdrop, branding) during release activities - Ensure proper documentation and turnover process is completed 4. INVENTORY MONITORING & REPORTING - Monitor motorcycle inventory within assigned partner dealer stores - Track inventory movements including sales, deliveries, and transfers - Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager - Flag discrepancies or issues in inventory to the appropriate stakeholders 5. PARTNER COORDINATION - Build and maintain strong working relationships with Branch Managers and dealer staff - Coordinate closely with store personnel to ensure smooth customer handling and loan processing - Support alignment between dealer operations and Salmon processes 6. COMPLIANCE & DOCUMENTATION CONTROL - Ensure all collected documents meet compliance and KYC requirements - Maintain accuracy and consistency of customer information across all submitted documents - Safeguard and properly endorse all documents to the back-office team - Escalate discrepancies, incomplete documents, or potential fraud cases

Location: Mandaluyong Workplace: OnSite Position Summary The role involves collecting and delivering company documents, assisting in document filing, notarization, and archiving, as well as supporting daily office operational needs including procurement of office supplies and other administrative errands. This position requires a highly organized, dependable, and proactive individual who is willing to do fieldwork and handle time-sensitive tasks efficiently. Key Responsibilities Liaison & Fieldwork Duties Collect, deliver, and process company documents within Greater Metro Manila. Coordinate with government agencies, business partners, notary offices, banks, dealers, and service providers as needed. Handle document submissions, pickups, and follow-ups. Ensure timely and secure handling of confidential documents. Administrative Support Assist the Administrative Officer in daily administrative tasks. Organize, file, and maintain physical and digital company records. Assist in document notarization and ensure completeness of required paperwork. Support document archiving and records management processes. Prepare and maintain logs for incoming and outgoing documents. Office Support & Procurement Purchase office supplies and other company needs as requested. Monitor inventory of office supplies and report replenishment requirements. Assist in maintaining cleanliness and organization of office files and storage areas. Support operational and administrative activities as assigned. General Responsibilities Perform messenger-related and administrative errands. Maintain professionalism when dealing with external partners and agencies. Ensure compliance with company policies and procedures. Perform other duties assigned by management.

Location: Philippines About Salmon Salmon is a fast-growing fintech company building the next-generation digital bank in the Philippines. We offer innovative credit and banking products, with a strong focus on customer experience. As we continue to grow, we are expanding our Customer Service team and looking for individuals who are passionate about helping people and eager to grow in a fast-moving environment. What You’ll Do   •  Provide customer support across multiple channels, including: 💬 live chat 📞 inbound phone calls 📧 email   •  Assist customers with questions about loans, credit cards, transactions, and mobile app features.   •  Handle concerns with empathy and accuracy, ensuring a helpful and respectful experience.   •  Escalate complex issues to the appropriate teams when needed.   •  Document all interactions in our CRM system according to company standards.   •  Contribute ideas to improve tools, processes, and the overall customer journey. What We’re Looking For   •  Fluent in both Tagalog and English — written and spoken.   •  Strong communication skills with a clear, customer-friendly tone.   •  Bachelor’s degree in any field (completed).   •  Comfortable using a computer, navigating websites, and learning new tools.   •  A proactive, curious, and customer-first mindset.   •  No prior work experience required — we will train you. What We Offer   •  Competitive salary with performance-based bonuses.   •  Full training and support from day one.   •  Opportunity to grow your career in a fast-paced fintech environment.   •  A team that values initiative, empathy, and collaboration.   •  Dynamic work culture with room to learn and contribute.

Location: Mandaluyong Workplace: OnSite What We Do We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service. We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond. We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together. Primary Duties and Responsibilities: - Perform collections callouts and emails according to the collections workflow using the bank’s collections system. - Review client information before and during calls using the collections system and other resources provided by the department. - Answer client questions and provide support in resolving complaints, concerns, and issues. - Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information in the collections system. - Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. - Ensure that all communication with the client is conducted in a professional and respectful manner. - Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from the target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA)). - Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.). - Prepare recommendations of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment. - Initiate probing of clients by endorsing accounts for internet probing, skip tracing, or field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts. - Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process. - Recommend payment arrangements using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties. - Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where the client has availed, in compliance with the collections process. - May be assigned other tasks to support the Unit (temporary assignment to inbound calls, skip tracing verification, etc.) Qualifications - Should have excellent decision-making, negotiating, and communication skills. - Must be willing to work on shifting schedule. - Willing to work onsite 3x a week (Mandaluyong) - Open for Fresh Graduates -

Location: Mandaluyong Workplace: Hybrid What We Do We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service. We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond. We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together. Primary Duties and Responsibilities: - Perform collections callouts and emails according to the collections workflow using the bank’s collections system. - Review client information before and during calls using the collections system and other resources provided by the department. - Answer client questions and provide support in resolving complaints, concerns, and issues. - Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information in the collections system. - Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. - Ensure that all communication with the client is conducted in a professional and respectful manner. - Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from the target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA)). - Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.). - Prepare recommendations of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment. - Initiate probing of clients by endorsing accounts for internet probing, skip tracing, or field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts. - Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process. - Recommend payment arrangements using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties. - Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where the client has availed, in compliance with the collections process. - May be assigned other tasks to support the Unit (temporary assignment to inbound calls, skip tracing verification, etc.) Qualifications - Should have excellent decision-making, negotiating, and communication skills. - Must be willing to work on shifting schedule. - Willing to work onsite 3x a week (Mandaluyong) - Open for Fresh Graduates -

Location: Philippines The ALDI Territory Supervisor is responsible for overseeing the day-to-day operations of assigned ALDI retail associates and locations, ensuring consistent delivery of excellent customer experiences and adherence to Salmon’s operational standards. This role plays a key part in driving sales performance, ensuring store efficiency with low risk, and supporting the ALDI Sales Lead in achieving overall business goals. As an on-the-ground leader, the ALDI Territory Supervisor ensures that every Retail Associate is motivated, aligned, and equipped to deliver top-tier service. This position thrives in a fast-paced, field-based environment with a focus on collaboration, accountability, and performance excellence.   KEY RESPONSIBILITIES · Supervise and support store teams to ensure daily operational efficiency and sales targets are met. · Work closely with the ALDI Sales Lead to implement sales strategies, promotional activities, and operational improvements. · Monitor in-store performance metrics and provide timely reports, feedback, and recommendations. · Ensure compliance with Salmon Financing Inc.’s operational standards, company policies, and customer service guidelines. · Conduct regular store visits and audits to assess performance and staff engagement. · Coach, train, and motivate team members to achieve productivity, accuracy, and service excellence. · Address customer concerns and operational challenges promptly and professionally. · Coordinate with other departments (e.g., Logistics, Marketing, HR) to resolve operational issues and support store needs.   QUALIFICATIONS · Bachelor’s degree in Business, Management, or related field (or equivalent experience). · 2–3 years of supervisory or leadership experience in retail, sales, or field operations. · Strong understanding of sales processes, retail performance metrics, and inventory control. · Experience working with ALDI stores or in a financial/consumer goods retail environment is a plus.   SKILLS & COMPETENCIES · Effective leadership and team management capabilities. · Strong communication and interpersonal skills. · Results-driven, organized, and proactive in problem-solving. · Customer-focused with the ability to handle challenges calmly and professionally. · Comfortable working independently in offsite/field-based settings. · Proficient in Microsoft Office and retail management systems.

Location: Philippines The ALDI Territory Supervisor is responsible for overseeing the day-to-day operations of assigned ALDI retail associates and locations, ensuring consistent delivery of excellent customer experiences and adherence to Salmon’s operational standards. This role plays a key part in driving sales performance, ensuring store efficiency with low risk, and supporting the ALDI Sales Lead in achieving overall business goals. As an on-the-ground leader, the ALDI Territory Supervisor ensures that every Retail Associate is motivated, aligned, and equipped to deliver top-tier service. This position thrives in a fast-paced, field-based environment with a focus on collaboration, accountability, and performance excellence.   KEY RESPONSIBILITIES · Supervise and support store teams to ensure daily operational efficiency and sales targets are met. · Work closely with the ALDI Sales Lead to implement sales strategies, promotional activities, and operational improvements. · Monitor in-store performance metrics and provide timely reports, feedback, and recommendations. · Ensure compliance with Salmon Financing Inc.’s operational standards, company policies, and customer service guidelines. · Conduct regular store visits and audits to assess performance and staff engagement. · Coach, train, and motivate team members to achieve productivity, accuracy, and service excellence. · Address customer concerns and operational challenges promptly and professionally. · Coordinate with other departments (e.g., Logistics, Marketing, HR) to resolve operational issues and support store needs.   QUALIFICATIONS · Bachelor’s degree in Business, Management, or related field (or equivalent experience). · 2–3 years of supervisory or leadership experience in retail, sales, or field operations. · Strong understanding of sales processes, retail performance metrics, and inventory control. · Experience working with ALDI stores or in a financial/consumer goods retail environment is a plus.   SKILLS & COMPETENCIES · Effective leadership and team management capabilities. · Strong communication and interpersonal skills. · Results-driven, organized, and proactive in problem-solving. · Customer-focused with the ability to handle challenges calmly and professionally. · Comfortable working independently in offsite/field-based settings. · Proficient in Microsoft Office and retail management systems.