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Location: Remote About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. About this role: As the Marketing Strategy and Operations Senior Manager, you will be the strategic right-hand implementer to the VP of Marketing. You will design and operate the marketing operating system that unlocks coordination and scale across the marketing ecosystem (content, media, social, paid, ambassadors, web, campaigns, automation). In this role you will not just create plans and processes but you will also own specific key initiatives providing hands-on support building, testing, and scaling new bets. You will draw on a deep understanding of B2B and B2C marketing tactics and channels. The role is scoped so you will spend 40% of your time on special marketing projects flexing to the areas that require resources and expertise. Another 40% will be spent on marketing ops or building the system the team runs on (ways of working, OKR setting, weekly staff meeting, coordination with other teams, retros, etc). Finally, 20% of your time will be spent on Chief of Staff-style work supporting the VP in thinking about marketing strategy, and articulating that vision and progress to the broader organization. Level: Senior Manager Reports To: VP of Marketing Location: At this stage of GiveDirectly’s growth and scale, we’re prioritizing hiring in the countries below, where we can employ you through a GD entity or an established employer of record: Cameroon, Canada, Colombia, DRC, Germany, Ghana, Kenya, Malawi, Mozambique, Netherlands, Nigeria, Poland, Portugal, Rwanda, South Africa, Spain, Turkey, Uganda, United Kingdom, and United States. This list reflects where our employment infrastructure is established today, and may evolve as we grow. If you’re based elsewhere and not open to relocation, we may not be able to consider your application for this role right now, but we’d encourage you to check back. Please note that we are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time. Travel Requirement: Must be able to travel ~2–4 times per year to one of our countries of operation for team retreats, meetings, field visits. What you’ll do: Marketing special projects and strategic initiatives 40% Lead complex cross-functional marketing projects from problem definition through design, launch, test, iteration, and scale while measuring qual and quant impact Support marketing teams who need extra capacity or expertise in high priority projects by offering hands-on flex support or ownership of defined sub-problem areas Partner with marketing leadership to propose, prioritize, and scope the project portfolio Define success metrics and test plans up front, and report results candidly, including what didn't work. Document what works, build playbooks, and hand off to a permanent owner or team Marketing operations 40 % Own annual and quarterly planning and OKR discipline, translating strategic intent into priorities, milestones, and measurable outcomes Analyze marketing performance, trends, and customer insights to identify growth levers Lead the org through operating change, including the transition to AI-enabled ways of working Own marketing budget and headcount planning with Finance, building integrated resource plans and tradeoff recommendation Partner with People Team on headcount planning and scaling hiring plans Manage key marketing vendor evaluations, procurement, and onboarding of new tools Marketing Chief of Staff 20% Manage the leadership operating rhythm: staff meetings, business reviews, offsites, extended leadership meetings, all-hands, off-site retreats Act as a strategic thought partner and advisor to marketing leadership on key decisions, priorities, and emerging opportunities; provide high candor feedback to executive leadership Support leadership in navigating ambiguity, aligning stakeholders, team management, and driving execution What you’ll bring: 5–7 years in strategy, chief of staff, management consulting, indie hacker, agency, or marketing/growth or GTM operations Experience with a wide range of tactics and channels (you don’t need them all): lifecycle marketing, SEO, SMS and push, paid channels, social, content, and creator, earned media, thought leadership, events, B2B and/or B2C, SaaS marketing, digital marketing, segmentation A first-principles thinker who can break a complex process into parts, decide what to change, automate with AI, or keep human, and connect the dots across functions Proven record leading complex cross-functional initiatives in fast-paced, ambiguous environments Highly organized and detail-oriented, with strong program management skills Experience working with large marketing budgets: including forecasts, budgeting,  headcount planning, investment tradeoffs Experience with hiring, recruiting, and onboarding operations Excellent presentation skills; experience building exec-level decks Detail oriented, if you are reading the third to last bullet, congrats :) as a bonus here are a few tips. 1) don’t use AI in your writing for the application – really, it’s painfully obvious 95% of the time and I want to hire you not Claude 2) mention you saw this bullet in our interview :) Experience managing executive operating rhythms, leadership meetings, business reviews, offsites, and planning forums Familiarity with common marketing tech stack tools Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third-party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no-negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here . Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. This role is fully remote, so if you are not based in Kenya, the US, or the UK, we will share an estimated salary benchmark for the country you are based in during the hiring process. United States Base Salary: $120,750 Bonus target: 10% Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £77,600 Bonus target: 10% Annual Benefits Stipend: £2,760 Kenya Base Salary: $83,820 Bonus target: 10% Annual Benefits Stipend: $8,454 Germany Base Salary €93,900. Bonus target 10% Annual Benefits Stipend €7,368 Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide !

Location: Denver 🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that. Sailor Health is building the health & wellness platform for aging. Covered by Medicare, we offer virtual mental health care, wellness classes, care navigation, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are proud to serve thousands of patients across 50 states and to accept Medicare (the majority of our patients pay $0 out of pocket). We are also honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ ABOUT THE ROLE At Sailor Health, our Provider Partnership team is at the heart of everything we do. They are the bridge between Sailor and the health systems, primary care practices, senior living communities, home care agencies, and community organizations that support older adults every day. As the first Provider Partnership Manager in Denver, you will help launch Sailor in a brand-new market serving millions of seniors. This is a highly entrepreneurial opportunity where you’ll build Sailor’s local presence from the ground up. You’ll be in the field developing relationships across the healthcare ecosystem and establishing Sailor as the trusted behavioral health partner for older adults in the market. This is a uniquely meaningful role. Because of our focus on senior mental health and insurance-covered care, you’ll often be the only person in the room doing what you do. Every conversation is an opportunity to advocate for an overlooked population and expand access to care for older adults who too often fall through the cracks. At Sailor, we lead with our why, and you’ll represent that mission every day in the communities you serve. 💻 WHAT YOU’LL DO - Build Referral Partnerships: Develop relationships with physicians, care coordinators, social workers, assisted living facilities, and senior-focused organizations. Educate providers and office staff on Sailor Health’s services, patient eligibility, and referral workflows - Own Territory Growth: Grow referral volume across your market by developing new partnerships, managing relationships with high-priority accounts, and driving consistent outreach across the local healthcare ecosystem. - Operate in the Field. Spend 4–5 days per week meeting partners in person across your territory. Attend community events, provider meetings, and networking opportunities - Collaborate Cross-Functionally. Partner closely with clinical, operations, and patient experience teams to ensure a seamless referral and onboarding experience. Share market feedback to improve provider experience, patient activation, and growth strategy. Help refine outreach processes, messaging, and partnership playbooks as the company scales - You're comfortable with range. You can give a presentation to 20 providers and walk into a solo PCP's office to build a 1-on-1 relationship. You're strategic at the territory level and granular on follow-up. ✅ IDEAL QUALIFICATIONS & SKILLS At Sailor, we value character over experience. If the below points sounds like you, we’d love to hear from you. - You have empathy AND hunger. You're someone who connects authentically with older adults while having the relentless drive to turn that care into results. You hit goals and you keep people at the center. - You've built relationships from scratch in high-activity sales/development roles. Whether medical sales, pharma, recruiting, business development, or community organizing—you've prospected, handled rejection, built pipelines, and converted. You know how to move from no to yes. - You're entrepreneurial and resourceful. You learn quickly, operate well in ambiguity, and take ownership without waiting for the perfect playbook. - You have exceptional attention to detail. You stay organized, maintain a clean CRM, follow through consistently, and ensure partners, patients, and teammates have a high-quality experience at every touchpoint. - You genuinely believe in the opportunity and mission. Senior behavioral health is deeply underserved, and you’re excited by the chance to help build the trusted behavioral health partner that changes how older adults access care. 🚀 OUR OFFER TO YOU - 💰 Competitive salary and uncapped variable compensation tied to performance - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🚗 Field-based reimbursement mileage at IRS rates - 🍱 Company card for provider meals and engagement - 🌴 Flexible PTO and sick days - 🕺🏻 Friendliest and most dynamic team culture that actually care about you - ✚ We are a small team looking for people that can develop into leaders as we grow

Location: Remote - USA The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers. Clover Care Services is entering a significant period of clinical growth. As we scale our Clover Care Visit (CCV) team, we need a dedicated leader who can turn an ambitious hiring plan into a reliable, repeatable workforce engine—from recruiting pipeline and onboarding capacity through clinician readiness, productivity, and performance. As the Director, Workforce Management , you will connect workforce planning, recruiting, onboarding, leadership capacity, and performance management into one operating system, giving the organization clear visibility into whether we are on pace and what needs to change when we are not. As Director, Workforce Management, you will: Own the CCV workforce plan end to end. Build and run the staffing strategy required to scale the clinician organization, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals. Create visibility from candidate pipeline to “ready to visit.” Establish the operating metrics, forecasting, and reporting needed to understand recruiting conversion, onboarding lead times, attrition, training capacity, and clinician readiness—and surface risks early enough to act. Build a scalable clinician onboarding model. Partner across Clinical, Talent, IT, Operations, and other teams to evolve today’s high-touch onboarding journey into a structured model that can support significantly larger hiring cohorts without sacrificing clinical quality. Build the leadership capacity required to scale. Determine the right model for preceptors, clinical leads, onboarding cohorts, and frontline management so that rapid growth does not create an unsustainable burden on existing clinical leaders. Own workforce performance management. Establish clear, actionable standards and operating rhythms across areas such as attendance, cancellation rates, Clover Assistant Touch, productivity, and normalized performance measures. Make quality and productivity work together. Build performance expectations that reflect accurate, sustainable clinical performance—not simply higher activity—and partner with clinical leaders to ensure workforce decisions support both member experience and quality of care. Turn workforce data into decisions. Build the dashboards, forecasts, and management routines leaders need to understand capacity, identify constraints, allocate resources, and stay ahead of hiring or performance gaps. Create repeatable workforce-management capabilities for CCS. Use the CCV ramp as the first proving ground for processes, tools, and operating models that can later support In-Home Care and other Clover Care Services programs. Operate as a cross-functional leader. Bring together Clinical Activation, clinical leadership, Talent, Operations, Finance, analytics, and other partners around one integrated workforce plan with clear owners, milestones, and escalation paths. Success in this role looks like: In your first 90 days, you will: Build a clear baseline of the CCV workforce funnel and translate the 2027 growth target into a measurable workforce plan spanning recruiting, onboarding, training capacity, clinician readiness, and attrition. Identify the biggest risks and bottlenecks in the ramp and establish the metrics, operating cadence, and accountability needed to address them. Within your first 6 months, you will: Establish a predictable recruiting-to-readiness operating model, including scalable onboarding cohorts, preceptor capacity, and clinical leadership support. Launch workforce dashboards and performance-management routines that enable leaders to anticipate capacity gaps, manage performance, and increase clinician onboarding volume without sacrificing quality. Over time, you will: Help CCV reach its clinician-capacity goals ahead of the 2027 AEP cycle through a sustainable, data-driven approach to hiring, onboarding, and performance. Build repeatable workforce-management capabilities that can extend beyond CCV to support In-Home Care and other Clover Care Services programs. You should get in touch if: You have built or led workforce planning, capacity management, clinical operations, field operations, or another complex people-scaling function where success depended on turning ambitious growth targets into an executable operating plan. You are comfortable owning the full workforce funnel—from recruiting demand and hiring pace through onboarding, readiness, productivity, performance, and attrition. You know how to scale a high-touch operating model without sacrificing the quality, judgment, and human support that made it successful. You are highly analytical and can turn workforce data into useful forecasts, metrics, dashboards, and decisions. You know how to balance productivity with quality, accuracy, and member experience when defining and managing performance. You are an effective cross-functional operator who can create alignment and accountability across clinical leaders, recruiters, operators, analysts, and executives. You are comfortable moving between strategy and execution and thrive in environments where the operating model is still being built. You bring experience scaling distributed clinicians, field teams, home-based care, or another operationally complex healthcare workforce. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $161,500 — $210,000 USD

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. YOUR IMPACT Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger. A lot of that trust is design. When customers tell us why they picked Help Scout over the alternatives, and when they recommend us to someone else, the reason they give most often is that it is easier to use and it feels better to work in. That's why our top source for new customers comes from human and agent referrals. Our user experience is one of the strongest advantages we have, and as Director of Product Design you'll be directly accountable for keeping our quality high as we accelerate our growth. ABOUT THE ROLE - Lead our product design team as a player/coach. Manage and develop a small team of experienced product designers and stay close to the work through critique, design reviews, and occasional projects of your own. Your most senior individual contributors carry the most complex design problems; your job is to make sure the whole team's work meets the bar. Set clear expectations for craft and ownership and build a culture where critique and feedback make the work better. - Turn great design judgment into something that scales. Own the design principles, standards, guardrails, and decision record that make a Help Scout experience feel like Help Scout, so designers, engineers, and AI agents can create high-quality experiences with more speed and autonomy. Your most senior designers author the interaction models and product patterns that sit underneath them. - Be accountable for our design system as a product. Set the priorities and resourcing for the Help Scout Design System (HSDS), drive its adoption across Product and Engineering, and make it useful and legible to both people and machines, working with the designer who serves as its technical lead for architecture, patterns, and Figma/code parity. - Own how AI shows up in our product. AI is every designer's job, not one person's. You are accountable for Help Scout's point of view on trustworthy AI experiences: how AI communicates, gives people control, handles mistakes, and moves from assisting customers to acting on their behalf. Your most senior designers lead the design direction and patterns; you make sure that point of view is adopted and applied consistently by every designer, and that it evolves with the product. - Evolve how design gets done as AI accelerates delivery. Own the operating model: workflows, tooling standards, design debt, how design works with Product and Engineering, and how the capacity AI frees up gets reinvested. Decide which of the practices the team pilots (code prototyping, AI-assisted workflows) become the standard way we work. Your most senior designers shape how AI fits into the design process itself; you make sure that guidance becomes how the team actually works. - Help shape product direction alongside Product and Engineering. As a member of our Experience Leadership Team (XLT), bring design judgment, customer understanding, and a clear view of where design investment will have the greatest roadmap impact. Carry business context, constraints, and initiative outcomes back to the design team, and bring designers into the forums where direction for their work is being set. - Decide where design capacity goes. Match designers to workstreams based on business priority. Decide who is embedded where, when someone shifts to a higher-priority problem, and when designers move from horizontal work to a deep, time-bound embed in a single workstream. - Partner with the Brand Design team in our GTM organization to help ensure design cohesion between marketing and in-app product experiences. ABOUT YOU - You're an experienced product design leader who still loves the work. You bring 10+ years in product design, including 3+ years managing designers, and have been accountable for the experience of a product, as well as the people creating it. - You have exceptional product and design judgment. You care about craft in a way that shows up in the details, can clearly articulate why an experience works, and have experience making complex B2B software feel simple and intuitive. - You know how to scale great product design. You've built or meaningfully evolved a design system that teams genuinely adopted, and you know how to translate taste and judgment into principles, patterns, and systems others can apply. - You have a strong point of view on AI and the future of product design. You use AI throughout your own design practice and think deeply about both how AI changes the way products are designed and how to create AI experiences customers can trust. - You know how to lead senior individual contributors. You've managed principal or staff-level designers, given them real scope, and made them more effective without competing with them for the work. - You're a deeply cross-functional product leader. You're technically fluent enough to earn the trust of engineers, comfortable using data and customer research to inform your decisions, and skilled at partnering with Product and Engineering on difficult tradeoffs. - You're an exceptional communicator and remote leader. You make your thinking visible through clear writing and direct feedback, treat words as part of the product experience, and know how to build trust, alignment, and a strong design culture on a distributed team. Who you'll work with - Chief Product Officer. You report to the CPO and partner closely with them. - Chief Revenue Officer. You partner on design cohesion between marketing and product, and on how design shows up in GTM. - VP of Engineering. You collaborate on how design and engineering work together, on the design system, and on AI-assisted delivery. - Principal Designer. Our most senior individual contributor reports to you and leads product design direction across workstreams, the design direction for AI experiences, and the technical shape of HSDS. - Product Designers. A small team of experienced designers embedded in our product workstreams. Note: This role is open to US-based applicants only. COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Every dollar Anthropic earns and every dollar it spends on compute has to reach the books correctly, and the volume grows with Claude usage. That data comes from across the company and from partners: usage and billing, compute, infrastructure assets, leases. Products and pricing models keep launching, and each one adds another path into the books. Our goal is a continuous close with zero material issues, with audit-grade controls. We're looking for an Engineering Manager to lead the engineers who build the platform that gets us there: one front door for every finance event, an append-only ledger, and an accounting engine that posts each event exactly once. You’ll hire and grow the team, and hold the bar for how the platform is built and run in production. Its users include Claude agents, which read and write through the same APIs and controls as people. You'll partner with engineering teams in Billing, Compute and Infra on shared contracts and APIs, and with product owners and finance operations, who set the priorities and define the needs. You don't need a finance background. If you have led teams that build backend systems where correctness matters, we will teach you the domain. Responsibilities Lead and grow a team of engineers: hire, coach and hold a high bar for engineering quality Own delivery of the front door for finance events and its governed contracts, and the accounting ledger and engine, so every event is posted exactly once and can be traced back to its source Be accountable for the production services that other engineering teams call in real time, such as the tax and collections services in the billing flow Make sure finance apps and agents have the platform support they need: SDKs and frameworks, scoped access, SOX guardrails, observability, and the capabilities finance needs that claude products do not provide out of the box Define and own the reliability and correctness bar: SLOs on the services other teams call, tests that check key upstream calculations on every change, and daily accuracy and completeness checks from source to books Align on technical design, data contracts and APIs with engineering leaders in Billing, Compute and Infra Drive down the time it takes finance to support a new product, program or compute buildout Minimum qualifications Have led teams that build and run high-volume backend systems where correctness matters, such as ledgers, billing, payments, metering or other systems of record Have built or run event-driven systems with idempotent processing, replay and backfill, and know what it takes to keep them correct in production Have sound judgment on platform boundaries, data contracts and API design Have hired and grown engineers, and set engineering standards for platforms Work well across functions, with upstream engineering teams, finance and auditors, and explain technical trade-offs clearly to non-engineering partners, in writing and in the room Preferred qualifications Have 3+ years of engineering management experience, with 8+ years total in the industry Built developer platforms or paved paths used by other builders Worked with Go and with streaming systems such as Pub/Sub or Kafka Built with LLMs and agents, including MCP Built or run a ledger or sub-ledger, with a working knowledge of double-entry accounting Managed teams through audit and compliance work, such as SOX change management, segregation of duties and audit trails Worked with ERP or financial systems, such as Workday Financials or Oracle Financials The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Baghdad, Iraq Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets. In this role, you’ll be part of the HR Team, responsible for the daily and administrative HR duties. Your roll will be assisting the HR team with recruitment, record maintenance, and provide clerical support to all employees. Responsibilities Respond to HR inquiries and requests from branch staff, managers, and external parties. Maintain accurate digital and physical employee records . Support high-volume recruitment post vacancies, screen CVs, schedule interviews, run reference checks, and issue employment contracts. Track and renew employee health certificates, medical checks as required by local regulations. Conduct orientation for new hires and update their records. Support branch managers with attendance tracking, shift records, leave, and payroll. Complete resignation and termination paperwork, including clearance and final settlement documents. Help ensure compliance with labor law and company HR policies across all branches. Stay up to date with HR trends and best practices in the hospitality industry. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred). At least 1 year of experience as an HR Officer, preferably in restaurants, hospitality, or F&B. Solid understanding of core HR functions and local labor law. Experience with high-volume, fast-turnover hiring is a strong plus. Excellent written and verbal communication skills in [Arabic and English]. Able to work under pressure and meet tight deadlines in a fast-paced environment. Strong computer skills: email, MS Office . Good organizational and time management skills, with close attention to detail. Willing to visit branches regularly and be flexible with working hours when needed.

Location: Netherlands; Germany; Poland; Spain; Portugal; Estonia Our client is an international TravelTech company developing technology solutions for the global travel industry. The company builds digital products that help businesses streamline and automate complex travel-related operations. One of the company's key areas is crew travel management for the maritime and aviation industries, where customers need to coordinate frequent and often last-minute travel changes across international teams and locations. As the company continues to grow, it is building its Sales Development function from the ground up and is looking for a Sales Development Representative (SDR) focused on Maritime & Aviation. This is a unique opportunity to become the first SDR in the company, help establish the outbound sales process, and build the foundation for a growing SDR team. The role also offers a clear development path toward Account Executive, based on performance and the quality of the pipeline you generate. The position is fully remote and open to candidates based in the EU. Your tasks on the position: Own a portfolio of named accounts within the maritime or aviation industry Research target companies, decision-makers, and relevant business triggers to identify high-potential prospects Build and execute personalized multichannel outbound sequences across email, LinkedIn, and phone Conduct cold outreach and initiate conversations with operational decision-makers Qualify prospects through meaningful two-way conversations and identify genuine business needs and sales potential Generate qualified opportunities and hand them over to Account Executives for further development and closing Use research and data to personalize outreach rather than relying on generic mass messaging Use AI tools for lead enrichment, research, and first-draft outreach, adding your own judgment and personalization before engaging prospects Maintain accurate and up-to-date information in the CRM Track your pipeline and performance against agreed targets Analyze which messages, channels, and approaches generate the strongest conversion Share market and prospect feedback with the Sales team and contribute to improving the outbound playbook Work closely with Account Executives to ensure smooth opportunity handover and strong pipeline quality The role is designed around proactive outbound prospecting rather than inbound lead follow-up Requirements At least 8-12 months of hands-on SDR/BDR experience in cold outbound sales Proven experience generating pipeline through proactive outbound prospecting rather than primarily working with inbound leads Ability to demonstrate previous pipeline targets and attainment with specific results or metrics Strong research-led prospecting skills and the ability to identify relevant business triggers and build personalized outreach around them Recent hands-on experience with cold calling and confidence speaking with prospects by phone Experience running outbound sequences across email, LinkedIn, and phone Hands-on experience with a CRM such as Salesforce, HubSpot, or Pipedrive Experience with prospecting and data-enrichment tools such as Apollo, Clay, or similar platforms Strong CRM discipline and understanding of the importance of accurate pipeline data Ability to work independently and stay productive in a remote-first environment Research-driven and personalized approach to prospecting Strong communication skills and a positive, confident phone presence Fluent business English Current location within the European Union Ability to work extended hours several days per week to provide overlap with US Eastern business hours, which may mean working until approximately 19:00-21:00 local time Availability for a full-time contractor role Will be an advantage: Previous experience in the maritime, aviation, or travel industry Experience selling B2B SaaS solutions to mid-market or enterprise customers Understanding of crew travel, fleet operations, manning agencies, flight departments, or other operational travel environments Experience using LinkedIn Sales Navigator, lemlist, or similar sales engagement tools Experience incorporating AI tools into prospect research, enrichment, or outreach workflows Knowledge of additional languages besides English Previous experience helping build or improve an outbound sales process or playbook Benefits Fully remote work format within the EU Opportunity to become the first SDR in the company and help build the outbound sales function from the ground up Clear career development path toward an Account Executive position based on demonstrated performance and pipeline quality Opportunity to work in the international TravelTech industry with specialized Maritime & Aviation markets Exposure to international B2B customers and complex operational use cases High level of ownership and the opportunity to directly influence the company's outbound sales strategy and playbook Modern sales environment with access to CRM, prospecting, data-enrichment, and AI tools 25 days of annual leave plus 10 public holidays, which can be used flexibly according to the candidate's country Sick leave and special leave options Full-time B2B contractor engagement with an international company

Location: Dubai, United Arab Emirates KAIZEN Asset Management Services, a prominent property management firm in Dubai, is looking for a seasoned and detail-oriented Senior Facilities Engineer to enhance our team. In this role, you will leverage your extensive knowledge and experience in facility management to ensure the operational excellence of our properties, contributing significantly to tenant satisfaction and building performance. As a Senior Facilities Engineer, you will oversee complex building systems and maintenance activities, implementing effective strategies for continuous improvement and cost efficiency. You will lead troubleshooting efforts, manage maintenance personnel, and ensure compliance with all applicable safety regulations. Responsibilities Manage and oversee the operation, maintenance, and repair of all building systems, including HVAC, plumbing, electrical, and structural elements. Conduct in-depth inspections and assessments to identify potential issues and develop solutions to enhance system performance and reduce downtime. Lead and mentor the facilities team, providing guidance and fostering a collaborative environment. Develop and maintain preventive and corrective maintenance programs to ensure all systems function optimally. Coordinate with contractors and vendors for major repairs and renovations, ensuring all work meets the company's quality standards and budget constraints. Prepare and manage the facilities budget, including estimating costs for repairs and upgrades. Conduct energy audits and implement initiatives aimed at sustainability and energy efficiency. Ensure compliance with regulatory requirements, health and safety standards, and environmental policies. Prepare detailed reports on facilities performance and project progress for presentation to management. Stay updated with industry trends, emerging technologies, and best practices in facility management. Requirements Bachelor's degree in Mechanical or Electrical Engineering, Facility Management, or a related field. Minimum of 5-8 years of experience in facilities management, with a focus on engineering roles. Proven experience overseeing building operations and maintenance, preferably in a senior capacity. Strong technical expertise in building systems including HVAC, electrical, plumbing, and fire safety. Excellent leadership and team management abilities. Exceptional analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to interact effectively with clients and maintenance staff. Proficient in facility management software and Microsoft Office Suite. Knowledge of health and safety regulations and compliance standards. Valid UAE driver's license.

Location: Dubai, United Arab Emirates; Port Louis, Mauritius; Beau Bassin, Mauritius; Vacoas-Phoenix, Mauritius; Mahebourg, Mauritius; Quatre Bornes, Mauritius Apt Resources is seeking a dedicated and professional Waiter to join a reputable restaurant in Dubai. As a Waiter, you will be the face of the restaurant, providing exceptional service to guests and ensuring an enjoyable dining experience. You will be responsible for taking orders, serving food and beverages, and attending to customer needs promptly and efficiently. This is an excellent opportunity for individuals who are passionate about hospitality and customer service, seeking to grow their career in a dynamic and fast-paced environment. Responsibilities Welcome and seat guests in a courteous and professional manner Present menus, explain daily specials, and provide recommendations Take accurate food and drink orders and relay them to the kitchen and bar staff Serve food and beverages promptly and ensure guest satisfaction Maintain cleanliness and organization of the dining area Process payments and handle cash or card transactions accurately Collaborate with team members to ensure smooth service operation Adhere to all health and safety regulations Requirements Proven experience as a Waiter in a restaurant setting Excellent customer service and communication skills Ability to multitask and work efficiently in a fast-paced environment Attention to detail and a friendly, approachable demeanor Flexibility to work shifts, including evenings, weekends, and holidays Bachelor’s degree in Hospitality or a related field Benefits As per the market standards

Location: Remote - USA Drive Engagement. Earn trust. Give people a reason to open the door. Clover Care Services (CCS), including our In-Home Care (IHC) and Clover Care Visit (CCV) programs, delivers proactive care to members in their homes and through telehealth. We're building a next-generation, AI-powered practice that improves health outcomes and manages the total cost of care by making personalized care easier to access and deliver. We’re hiring a member engagement leader with a strong creative core. You can find the message, write the copy, design the asset, launch the campaign, and use the response to make the next version better. Clover’s internal clinical practice is at an inflection point, and we’re investing in member engagement strategies that drive demand for our home-based services and improve how we communicate with the members we serve. You’ll help more people understand the value of our care, take the first step toward a visit, and stay informed throughout their experience. This role is designed for someone who thrives at the intersection of creative ambition and clinical responsibility. You can write language that captures attention and holds up to scrutiny. You can earn a member’s trust, connect with a caregiver’s concerns, and hold a physician’s attention. You use AI to expand your output while maintaining a high standard for what leaves your hands. Your depth is in communication. Your range lets you understand the care model, find the friction, choose the medium, and carry the work from idea through results. Why this work matters Our clinicians care for medically complex Medicare members in their homes, where real-life barriers become visible: medications on the table, fall risks, caregiver dynamics, food insecurity, and missed follow-ups. They spend time with people. They notice what might otherwise go unnoticed. Some members ask them not to take too long to come back. Your work helps that relationship begin and grow. A letter can make an unfamiliar service feel credible. A call script can pave the way for someone to voice a concern. Each requires a different approach—and the judgment to know why. As a Member Engagement Manager, you will: Build Demand for the Practice: Develop campaigns that help eligible members discover our services and give members, caregivers, and referring physicians a clear reason to engage. Coordinate outreach with the teams delivering care so demand translates into visits we can support. Turn Interest Into Action: Improve the path from first awareness to a completed visit. Identify where people hesitate, lose interest, or encounter friction. Test messages, channels, and calls to action that help them take the next step. Make Member Communication Work Better: Create clear, useful communications that explain our services, set expectations, help members prepare for visits, and support ongoing engagement with the practice. Create Across Audiences and Formats: Turn a strong idea into member outreach, caregiver materials, physician communications, mailers, emails, texts, call scripts, web content, and short videos. Adapt the message to how people actually receive it. Build With AI: Use approved AI tools to explore concepts, generate variations, develop assets, and accelerate iteration. Own the facts, voice, and quality of the final product. Work Creatively Within Real Constraints: Partner with clinical, legal, and compliance teams. Understand the boundaries, develop compelling options within them, and carry materials through review. Own Delivery and Learn From Results: Manage the work from brief through launch. Use campaign performance and feedback from members, caregivers, clinicians, and outreach teams (both AI & Human!) to improve response, scheduling, completed visits, and understanding. Success in this role looks like: First 90 days: Understand the care model, audiences, and review process. Build relationships with clinical and outreach teams. Establish baseline performance, identify the most consequential gaps in outreach and member communication, and ship improvements. First six months: Own campaigns and materials across multiple formats. Establish an effective AI-assisted workflow and a consistent approach to testing. Demonstrate that performance data and audience feedback are improving how we generate demand and communicate our services. First year: Build a recognizable voice for the practice and a repeatable engagement process that supports its growth. Show measurable improvement in member engagement and completed visits, alongside clearer communication throughout the care experience. You should get in touch if: You have a clear creative strength—writing, design, or content production—and can carry work across adjacent disciplines. You write with precision and personality. You can make a member feel at ease and give a physician the substance they need. You understand how engagement drives growth. You can connect a campaign to the action it produced, identify where people dropped off, and decide what to test next. You’re curious enough to understand the clinical details and disciplined enough to know which details belong in the message. You can balance regulatory Medicare requirements with captivating language. You have experience working with compliance and keeping work moving productively forward. You already use AI to make things. You know how to direct it, challenge it, and recognize when a convincing output is wrong. You’ve taken work from concept through delivery and can explain what happened after it launched. You earn trust through the quality of your work, your responsiveness to feedback, and your follow-through. Experience in healthcare or another regulated industry is valuable. Bring evidence of your craft, judgment, and ability to learn. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $115,000 — $160,000 USD

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager, Technical, you will own and be responsible for building a world class support experience for Anthropic's customers and the Product Support team. You will partner with Product Support Operations, AI Support, Billing, Fraud, and Product Engineering teams to build the systems that decide how Anthropic's users get unblocked when something goes wrong, and how what they report turns into product fixes, in partnership with the product teams that own the experience. Claude will be the primary operator of that support experience. Partner with Product Support Operations, AI Support, and product engineering teams to own the systems behind the support experience end to end: the path from a recurring support driver to a shipped product fix, the Claude-based AI support layer that handles most inbound volume, and the tooling that helps human agents resolve what’s left quickly and accurately. . Your north star is fewer support cases per user, and whole categories of cases eliminated, even as the product grows. The best outcome is a case that never gets opened because the product problem behind it was found and fixed. Everything in the support experience is in scope. You decide where to start. You'll define the end-to-end experience Claude delivers: diagnosing a billing failure, resolving it or escalating it, recognizing when the same failure is showing up across many customers, filing the bug with repro steps and a proposed fix, getting that to the engineering team that owns the driver, following up with the customer to confirm the issue was actually resolved, and confirming the category actually goes away once the fix ships. You will define and own the strategy and roadmap for the support-to-product feedback loop, including the escalation paths for billing, fraud, and high-visibility cases, and the metrics that show whether contact rate is falling. Responsibilities Deeply understand the needs of Product Support Operations, AI Support, Billing, Fraud, and the product engineering teams that own support drivers, from specialists handling enterprise escalations to engineers who need a support case turned into a reproducible bug they can fix. Define and iterate on the support-to-product loop: how a case is classified, how recurring drivers are surfaced in near real time with case examples and recommended fixes, how each driver gets a named owner, and how we confirm the fix decreased case volume. Own the metrics behind it:  inbound case volume by driver, drivers fixed at the root, and time from first case to shipped fix, alongside the response-time and CSAT targets Product Support Operations already runs on. Own the customer's experience of getting unblocked: how quickly a user reaches a resolution and how little friction they hit on the way, whether Claude resolves the case or hands it to a specialist. Minimize the blast radius of novel issues. New models and product changes will keep creating new drivers no one can predict; catch each one at its first reports, assess impact, and get the fix prioritized while the affected group is still small. Partner with engineering and data science to build the systems that scale with Anthropic’s growth: Claude as the first responder, the data pipeline behind driver detection, and the tooling that lets Claude hand a diagnosed case to the right team. Drive product strategy and roadmap for the in-house Claude support layer, including what Claude resolves on its own, what it escalates and to whom, and how far it goes toward filing and fixing the underlying product issue itself. Own the trade-off framework between intake reduction, response time, cost, and quality, making transparent prioritization decisions about which drivers get fixed first and communicating them clearly to Product Support and senior leadership. Build conviction about what support looks like when Claude is the primary operator, and translate that into a roadmap that gets Anthropic there ahead of the volume curve. You may be a good fit if you have 7+ years of product management experience, with deep exposure to support systems, customer operations tooling, billing or payments, or internal platforms that serve operations teams Experience taking technical platform products from infancy to scale: you've built something from the ground up and grown it to serve demanding internal or external engineering customers Track record of building products that balance the needs of multiple personas, and of making prioritization trade-offs between them and communicating them clearly Ability to internalize complex technical systems (case routing, billing and payments flows, LLM-based agents, data pipelines) and translate that understanding into a comprehensive product vision Fluent across functions: you're equally credible reading a failed-payment trace with engineers, walking a specialist through why a driver got deprioritized, and explaining intake trends to leadership A strong thesis on how AI changes support: you've thought deeply about what happens when the agent that answers the case can also diagnose, file, and fix what caused it, and you want to build that Experience scaling an LLM-based product or experience from prototype to real volume, and a clear view of what breaks on the way: quality drift, cost, latency, and user trust Scrappy and resourceful: you do what it takes to get things done in a fast-moving environment Strong candidates may have: Built or scaled the systems behind a high-volume support operation for consumer or developer products: case data pipelines, driver analytics, or LLM-based support agents. Shipped an LLM-based support or operations agent in production and understand the trust, escalation, and quality-measurement problems that come with it. Defined and operationalized contact-rate or case-deflection metrics, and a point of view on how those metrics change when the fix ships in the product instead of the help center. Scaled through hypergrowth in support-heavy environments (consumer subscriptions, developer platforms, or fintech). Experience getting product and engineering teams to own support drivers, with proven evidence of driving ownership through clear evidence and product quality. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $385,000 — $460,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Orem, Utah Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started. Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences. Redstone's purpose is " to empower our people and elevate communities ." We achieve our purpose by embodying our core values: We Are Believers We Communicate Authentically with Care We Stay The Course We Drive Performance CLASSIFICATION: Full-time, Exempt, Benefits Eligible COMPENSATION: $55,000 per year + ability to earn up to an additional 20% of salary in performance bonuses. BENEFITS: Health, Vision, and Dental Insurance 15 days of PTO and 10 paid holidays 3 Paid service days Paid parental leave 401K Plan with up to 6% matching Continued Education Program Employee Assistance Program Short-term Disability Insurance POSITION SUMMARY: The Community Manager is the top site-level position at Redstone Residential and is responsible for all aspects of property operation. The Community Manager reports to the Regional Manager. The Community Manager strives to achieve all operational and financial goals for the property. KEY DUTIES & RESPONSIBILITIES: Monitor Redstone Key Performance Indicators (KPIs) on-site Managing the property to the approved operating budget and overseeing the lease-up of the property Coordinate the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals Collect rent and manage delinquency Work collaboratively with other staff members in a highly entrepreneurial environment. Create a positive environment that enhances the experience for our residents Build and maintain relationships with campus and community resources Promote and emphasize outstanding customer service through staff training and ongoing job performance evaluations Submit weekly and monthly reports to Redstone. Manage projects ranging from marketing initiatives to construction projects EXPERIENCE & QUALIFICATIONS: 3+ years in student housing or multifamily property management 2+ years of property manager experience “Client-ready” professional demeanor and presentation. Previous client interface experience is required. Detail-oriented work ethic, experience managing a budget, and P&L ownership are required Ability to manage projects and multitask several processes at once under stressful conditions Experience with Entrata Software or familiarity with property management software is a plus but not required. Ability to use and quickly learn technology – Google Apps, Microsoft Office Team Player – able to inspire team members to high levels of performance and to provide constructive feedback as needed At Redstone Residential, we’re committed to creating a workplace where people thrive. We believe in elevating communities, starting with our own team. Whether you’re just beginning your career or looking to grow in a fast-paced, purpose-driven environment, we’d love to hear from you. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

Location: Hempstead Workplace: Hybrid 🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that. Sailor Health is building the health & wellness platform for aging. Covered by Medicare, we offer virtual mental health care, wellness classes, care navigation, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are proud to serve thousands of patients across 50 states and to accept Medicare (the majority of our patients pay $0 out of pocket). We are also honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ ABOUT THE ROLE At Sailor Health, our Provider Partnership team is at the heart of everything we do. They are the bridge between Sailor and the health systems, primary care practices, senior living communities, home care agencies, and community organizations that support older adults every day. As the first Provider Partnership Manager in New York, you will help launch Sailor in a brand-new market serving millions of seniors. This is a highly entrepreneurial opportunity where you’ll build Sailor’s local presence from the ground up. You’ll be in the field developing relationships across the healthcare ecosystem and establishing Sailor as the trusted behavioral health partner for older adults in the market. This is a uniquely meaningful role. Because of our focus on senior mental health and insurance-covered care, you’ll often be the only person in the room doing what you do. Every conversation is an opportunity to advocate for an overlooked population and expand access to care for older adults who too often fall through the cracks. At Sailor, we lead with our why, and you’ll represent that mission every day in the communities you serve. 💻 WHAT YOU’LL DO - Build Referral Partnerships: Develop relationships with physicians, care coordinators, social workers, assisted living facilities, and senior-focused organizations. Educate providers and office staff on Sailor Health’s services, patient eligibility, and referral workflows - Own Territory Growth: Grow referral volume across your market by developing new partnerships, managing relationships with high-priority accounts, and driving consistent outreach across the local healthcare ecosystem. - Operate in the Field. Spend 4–5 days per week meeting partners in person across your territory. Attend community events, provider meetings, and networking opportunities - Collaborate Cross-Functionally. Partner closely with clinical, operations, and patient experience teams to ensure a seamless referral and onboarding experience. Share market feedback to improve provider experience, patient activation, and growth strategy. Help refine outreach processes, messaging, and partnership playbooks as the company scales - You're comfortable with range. You can give a presentation to 20 providers and walk into a solo PCP's office to build a 1-on-1 relationship. You're strategic at the territory level and granular on follow-up. ✅ IDEAL QUALIFICATIONS & SKILLS At Sailor, we value character over experience. If the below points sounds like you, we’d love to hear from you. - You have empathy AND hunger. You're someone who connects authentically with older adults while having the relentless drive to turn that care into results. You hit goals and you keep people at the center. - You've built relationships from scratch in high-activity sales/development roles. Whether medical sales, pharma, recruiting, business development, or community organizing—you've prospected, handled rejection, built pipelines, and converted. You know how to move from no to yes. - You're entrepreneurial and resourceful. You learn quickly, operate well in ambiguity, and take ownership without waiting for the perfect playbook. - You have exceptional attention to detail. You stay organized, maintain a clean CRM, follow through consistently, and ensure partners, patients, and teammates have a high-quality experience at every touchpoint. - You genuinely believe in the opportunity and mission. Senior behavioral health is deeply underserved, and you’re excited by the chance to help build the trusted behavioral health partner that changes how older adults access care. 🚀 OUR OFFER TO YOU - 💰 Competitive salary and uncapped variable compensation tied to performance - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🚗 Field-based reimbursement mileage at IRS rates - 🍱 Company card for provider meals and engagement - 🌴 Flexible PTO and sick days - 🕺🏻 Friendliest and most dynamic team culture that actually care about you - ✚ We are a small team looking for people that can develop into leaders as we grow

Location: San Diego Workplace: Hybrid 🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that. Sailor Health is building the health & wellness platform for aging. Covered by Medicare, we offer virtual mental health care, wellness classes, care navigation, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are proud to serve thousands of patients across 50 states and to accept Medicare (the majority of our patients pay $0 out of pocket). We are also honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ ABOUT THE ROLE At Sailor Health, our Provider Partnership team is at the heart of everything we do. They are the bridge between Sailor and the health systems, primary care practices, senior living communities, home care agencies, and community organizations that support older adults every day. As the first Provider Partnership Manager in San Diego, you will help launch Sailor in a brand-new market serving millions of seniors. This is a highly entrepreneurial opportunity where you’ll build Sailor’s local presence from the ground up. You’ll be in the field developing relationships across the healthcare ecosystem and establishing Sailor as the trusted behavioral health partner for older adults in the market. This is a uniquely meaningful role. Because of our focus on senior mental health and insurance-covered care, you’ll often be the only person in the room doing what you do. Every conversation is an opportunity to advocate for an overlooked population and expand access to care for older adults who too often fall through the cracks. At Sailor, we lead with our why, and you’ll represent that mission every day in the communities you serve. 💻 WHAT YOU’LL DO - Build Referral Partnerships: Develop relationships with physicians, care coordinators, social workers, assisted living facilities, and senior-focused organizations. Educate providers and office staff on Sailor Health’s services, patient eligibility, and referral workflows - Own Territory Growth: Grow referral volume across your market by developing new partnerships, managing relationships with high-priority accounts, and driving consistent outreach across the local healthcare ecosystem. - Operate in the Field. Spend 4–5 days per week meeting partners in person across your territory. Attend community events, provider meetings, and networking opportunities - Collaborate Cross-Functionally. Partner closely with clinical, operations, and patient experience teams to ensure a seamless referral and onboarding experience. Share market feedback to improve provider experience, patient activation, and growth strategy. Help refine outreach processes, messaging, and partnership playbooks as the company scales - You're comfortable with range. You can give a presentation to 20 providers and walk into a solo PCP's office to build a 1-on-1 relationship. You're strategic at the territory level and granular on follow-up. ✅ IDEAL QUALIFICATIONS & SKILLS At Sailor, we value character over experience. If the below points sounds like you, we’d love to hear from you. - You have empathy AND hunger. You're someone who connects authentically with older adults while having the relentless drive to turn that care into results. You hit goals and you keep people at the center. - You've built relationships from scratch in high-activity sales/development roles. Whether medical sales, pharma, recruiting, business development, or community organizing—you've prospected, handled rejection, built pipelines, and converted. You know how to move from no to yes. - You're entrepreneurial and resourceful. You learn quickly, operate well in ambiguity, and take ownership without waiting for the perfect playbook. - You have exceptional attention to detail. You stay organized, maintain a clean CRM, follow through consistently, and ensure partners, patients, and teammates have a high-quality experience at every touchpoint. - You genuinely believe in the opportunity and mission. Senior behavioral health is deeply underserved, and you’re excited by the chance to help build the trusted behavioral health partner that changes how older adults access care. 🚀 OUR OFFER TO YOU - 💰 Competitive salary and uncapped variable compensation tied to performance - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🚗 Field-based reimbursement mileage at IRS rates - 🍱 Company card for provider meals and engagement - 🌴 Flexible PTO and sick days - 🕺🏻 Friendliest and most dynamic team culture that actually care about you - ✚ We are a small team looking for people that can develop into leaders as we grow

Location: Brooklyn Workplace: Hybrid 🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that. Sailor Health is building the health & wellness platform for aging. Covered by Medicare, we offer virtual mental health care, wellness classes, care navigation, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are proud to serve thousands of patients across 48 states and to accept Medicare (the majority of our patients pay $0 out of pocket). We are also honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ ABOUT THE ROLE At Sailor Health, our Provider Partnership team is at the heart of everything we do. They are the bridge between Sailor and the health systems, primary care practices, senior living communities, home care agencies, and community organizations that support older adults every day. As the first Provider Partnership Manager in New York, you will help launch Sailor in a brand-new market serving millions of seniors. This is a highly entrepreneurial opportunity where you’ll build Sailor’s local presence from the ground up. You’ll be in the field developing relationships across the healthcare ecosystem and establishing Sailor as the trusted behavioral health partner for older adults in the market. This is a uniquely meaningful role. Because of our focus on senior mental health and insurance-covered care, you’ll often be the only person in the room doing what you do. Every conversation is an opportunity to advocate for an overlooked population and expand access to care for older adults who too often fall through the cracks. At Sailor, we lead with our why, and you’ll represent that mission every day in the communities you serve. 💻 WHAT YOU’LL DO - Build Referral Partnerships: Develop relationships with physicians, care coordinators, social workers, assisted living facilities, and senior-focused organizations. Educate providers and office staff on Sailor Health’s services, patient eligibility, and referral workflows - Own Territory Growth: Grow referral volume across your market by developing new partnerships, managing relationships with high-priority accounts, and driving consistent outreach across the local healthcare ecosystem. - Operate in the Field. Spend 4–5 days per week meeting partners in person across your territory. Attend community events, provider meetings, and networking opportunities - Collaborate Cross-Functionally. Partner closely with clinical, operations, and patient experience teams to ensure a seamless referral and onboarding experience. Share market feedback to improve provider experience, patient activation, and growth strategy. Help refine outreach processes, messaging, and partnership playbooks as the company scales - You're comfortable with range. You can give a presentation to 20 providers and walk into a solo PCP's office to build a 1-on-1 relationship. You're strategic at the territory level and granular on follow-up. ✅ IDEAL QUALIFICATIONS & SKILLS At Sailor, we value character over experience. If the below points sounds like you, we’d love to hear from you. - You have empathy AND hunger. You're someone who connects authentically with older adults while having the relentless drive to turn that care into results. You hit goals and you keep people at the center. - You've built relationships from scratch in high-activity sales/development roles. Whether medical sales, pharma, recruiting, business development, or community organizing—you've prospected, handled rejection, built pipelines, and converted. You know how to move from no to yes. - You're entrepreneurial and resourceful. You learn quickly, operate well in ambiguity, and take ownership without waiting for the perfect playbook. - You have exceptional attention to detail. You stay organized, maintain a clean CRM, follow through consistently, and ensure partners, patients, and teammates have a high-quality experience at every touchpoint. - You genuinely believe in the opportunity and mission. Senior behavioral health is deeply underserved, and you’re excited by the chance to help build the trusted behavioral health partner that changes how older adults access care. 🚀 OUR OFFER TO YOU - 💰 Competitive salary and uncapped variable compensation tied to performance - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🚗 Field-based reimbursement mileage at IRS rates - 🍱 Company card for provider meals and engagement - 🌴 Flexible PTO and sick days - 🕺🏻 Friendliest and most dynamic team culture that actually care about you - ✚ We are a small team looking for people that can develop into leaders as we grow

Location: Phoenix Workplace: Hybrid 🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that. Sailor Health is building the health & wellness platform for aging. Covered by Medicare, we offer virtual mental health care, wellness classes, care navigation, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are proud to serve thousands of patients across 50 states and to accept Medicare (the majority of our patients pay $0 out of pocket). We are also honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ ABOUT THE ROLE At Sailor Health, our Provider Partnership team is at the heart of everything we do. They are the bridge between Sailor and the health systems, primary care practices, senior living communities, home care agencies, and community organizations that support older adults every day. As the first Provider Partnership Manager in Airzona, you will help launch Sailor in a brand-new market serving millions of seniors. This is a highly entrepreneurial opportunity where you’ll build Sailor’s local presence from the ground up. You’ll be in the field developing relationships across the healthcare ecosystem and establishing Sailor as the trusted behavioral health partner for older adults in the market. This is a uniquely meaningful role. Because of our focus on senior mental health and insurance-covered care, you’ll often be the only person in the room doing what you do. Every conversation is an opportunity to advocate for an overlooked population and expand access to care for older adults who too often fall through the cracks. At Sailor, we lead with our why, and you’ll represent that mission every day in the communities you serve. 💻 WHAT YOU’LL DO - Build Referral Partnerships: Develop relationships with physicians, care coordinators, social workers, assisted living facilities, and senior-focused organizations. Educate providers and office staff on Sailor Health’s services, patient eligibility, and referral workflows - Own Territory Growth: Grow referral volume across your market by developing new partnerships, managing relationships with high-priority accounts, and driving consistent outreach across the local healthcare ecosystem. - Operate in the Field. Spend 4–5 days per week meeting partners in person across your territory. Attend community events, provider meetings, and networking opportunities - Collaborate Cross-Functionally. Partner closely with clinical, operations, and patient experience teams to ensure a seamless referral and onboarding experience. Share market feedback to improve provider experience, patient activation, and growth strategy. Help refine outreach processes, messaging, and partnership playbooks as the company scales - You're comfortable with range. You can give a presentation to 20 providers and walk into a solo PCP's office to build a 1-on-1 relationship. You're strategic at the territory level and granular on follow-up. ✅ IDEAL QUALIFICATIONS & SKILLS At Sailor, we value character over experience. If the below points sounds like you, we’d love to hear from you. - You have empathy AND hunger. You're someone who connects authentically with older adults while having the relentless drive to turn that care into results. You hit goals and you keep people at the center. - You've built relationships from scratch in high-activity sales/development roles. Whether medical sales, pharma, recruiting, business development, or community organizing—you've prospected, handled rejection, built pipelines, and converted. You know how to move from no to yes. - You're entrepreneurial and resourceful. You learn quickly, operate well in ambiguity, and take ownership without waiting for the perfect playbook. - You have exceptional attention to detail. You stay organized, maintain a clean CRM, follow through consistently, and ensure partners, patients, and teammates have a high-quality experience at every touchpoint. - You genuinely believe in the opportunity and mission. Senior behavioral health is deeply underserved, and you’re excited by the chance to help build the trusted behavioral health partner that changes how older adults access care. 🚀 OUR OFFER TO YOU - 💰 Competitive salary and uncapped variable compensation tied to performance - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🚗 Field-based reimbursement mileage at IRS rates - 🍱 Company card for provider meals and engagement - 🌴 Flexible PTO and sick days - 🕺🏻 Friendliest and most dynamic team culture that actually care about you - ✚ We are a small team looking for people that can develop into leaders as we grow

Location: Los Angeles Workplace: Hybrid 🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to to reinvent the aging experience in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that. Sailor Health is building the health & wellness platform for aging. Covered by Medicare, we offer virtual mental health care, wellness classes, care navigation, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor. We are proud to serve thousands of patients across 50 states and to accept Medicare (the majority of our patients pay $0 out of pocket). We are also honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ ABOUT THE ROLE At Sailor Health, our Provider Partnership team is at the heart of everything we do. They are the bridge between Sailor and the health systems, primary care practices, senior living communities, home care agencies, and community organizations that support older adults every day. As the first Provider Partnership Manager in Los Angeles, you will help launch Sailor in a brand-new market serving millions of seniors. This is a highly entrepreneurial opportunity where you’ll build Sailor’s local presence from the ground up. You’ll be in the field developing relationships across the healthcare ecosystem and establishing Sailor as the trusted behavioral health partner for older adults in the market. This is a uniquely meaningful role. Because of our focus on senior mental health and insurance-covered care, you’ll often be the only person in the room doing what you do. Every conversation is an opportunity to advocate for an overlooked population and expand access to care for older adults who too often fall through the cracks. At Sailor, we lead with our why, and you’ll represent that mission every day in the communities you serve. 💻 WHAT YOU’LL DO - Build Referral Partnerships: Develop relationships with physicians, care coordinators, social workers, assisted living facilities, and senior-focused organizations. Educate providers and office staff on Sailor Health’s services, patient eligibility, and referral workflows - Own Territory Growth: Grow referral volume across your market by developing new partnerships, managing relationships with high-priority accounts, and driving consistent outreach across the local healthcare ecosystem. - Operate in the Field. Spend 4–5 days per week meeting partners in person across your territory. Attend community events, provider meetings, and networking opportunities - Collaborate Cross-Functionally. Partner closely with clinical, operations, and patient experience teams to ensure a seamless referral and onboarding experience. Share market feedback to improve provider experience, patient activation, and growth strategy. Help refine outreach processes, messaging, and partnership playbooks as the company scales - You're comfortable with range. You can give a presentation to 20 providers and walk into a solo PCP's office to build a 1-on-1 relationship. You're strategic at the territory level and granular on follow-up. ✅ IDEAL QUALIFICATIONS & SKILLS At Sailor, we value character over experience. If the below points sounds like you, we’d love to hear from you. - You have empathy AND hunger. You're someone who connects authentically with older adults while having the relentless drive to turn that care into results. You hit goals and you keep people at the center. - You've built relationships from scratch in high-activity sales/development roles. Whether medical sales, pharma, recruiting, business development, or community organizing—you've prospected, handled rejection, built pipelines, and converted. You know how to move from no to yes. - You're entrepreneurial and resourceful. You learn quickly, operate well in ambiguity, and take ownership without waiting for the perfect playbook. - You have exceptional attention to detail. You stay organized, maintain a clean CRM, follow through consistently, and ensure partners, patients, and teammates have a high-quality experience at every touchpoint. - You genuinely believe in the opportunity and mission. Senior behavioral health is deeply underserved, and you’re excited by the chance to help build the trusted behavioral health partner that changes how older adults access care. 🚀 OUR OFFER TO YOU - 💰 Competitive salary and uncapped variable compensation tied to performance - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🚗 Field-based reimbursement mileage at IRS rates - 🍱 Company card for provider meals and engagement - 🌴 Flexible PTO and sick days - 🕺🏻 Friendliest and most dynamic team culture that actually care about you - ✚ We are a small team looking for people that can develop into leaders as we grow

Location: Michigan_Remote The primary role of the Regional Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support for multiple customers in Michigan and northern Indiana. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem. Responsibilities include assisting T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations, developing and overseeing test plans to confirm hardware and software performance in accordance with contractual obligations, documenting test results, and performing required onsite installation, commissioning, and relevant service tasks. The Field Technician develops and maintains support documentation and training to allow for effective knowledge transfer to T2 staff and customers regarding T2 PARCS products. Essential Position Functions Primary responsibility is service and support of existing customers. This consists of troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions and customer relationship management. This position requires an on-call rotation for potential emergency after-hours service. Configures solution, as designed, for staging and acceptance testing.  Assists in project solution testing and customer approval. Works closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs.  Performs installation and implementation tasks as required by project scope. Works with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support.  Inspect on-site activities of 3 rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise. Provides customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3 rd party software and hardware.  Provides feedback, knowledge, and materials to T2 support staff to improve the overall customer experience. Develops and maintains documentation for installation and support of T2 PARCS software and hardware. Periodically reviews and contributes to self-service documentation and other knowledge-oriented sources. Obtains and maintains expertise in T2 PARCS software and supported hardware.  Researches, understands, and evaluates competitive solutions.  Receives and relays direct feedback from customers in order to improve product functionality and competitiveness. Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics. Maintains a professional and appropriate appearance and demeanor when working with customers and partners. Note:  The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Non-Essential Position Functions Other duties as assigned. Some component of assembly, troubleshooting, and repair. Supervisory Responsibilities None at this time. Education and Qualifications To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry Experience in software/firmware environment preferred. Knowledge, Skills, and Abilities Extensive knowledge of T2’s software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge. Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.). Strong time management skills. Knowledge of parking industry which can be obtained through intellect and dedication to gain such knowledge. Ability to work well in a cross functional environment. Ability to push self to constantly improve. Ability to maintain a positive attitude and enthusiasm. Ability to read, analyze, and interpret financial reports, business, professional, and technical documents. Ability to respond to common inquiries or complaints from customers and staff. Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff. Ability to calculate figures and amounts such as discounts and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Ability to prioritize tasks and tactfully negotiate priority with end users. Ability to work under deadline pressure and extra hours if needed. Ability to work independently as well as part of a team. Certificates, Licenses, Registrations None at this time. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .