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Location: United States About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Ukraine About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: United Kingdom About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Serbia About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Romania About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Portugal About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Poland About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Netherlands About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Belgium About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Belarus About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE We are seeking a mid-level Infrastructure Vulnerability Management Engineer with a strong background in Cloud Security, DevSecOps, and Infrastructure-as-Code (IaC). In this role, you will bridge the gap between security, compliance, DevOps, and Platform engineering teams. You will identify infrastructure misconfigurations, secure multi-cloud environments, and manage continuous vulnerability lifecycles across cloud workloads, containers, and data repositories to satisfy strict regulatory compliance frameworks. You will also serve as a technical infrastructure responder during security incidents, deploying real-time cloud or network countermeasures to protect our production ecosystem. WHAT YOU'LL DO CORE RESPONSIBILITIES - Infrastructure Scanning & Triage: Perform continuous security scanning across our cloud posture and workloads. Review, validate, and prioritize flaws and misconfigurations based on CVSS scores, real-world exploitability, and infrastructure network exposure. - Posture Management & Visibility: Own and optimize Cloud Security Posture Management (CSPM), Kubernetes Security Posture Management (KSPM), and Data Security Posture Management (DSPM) tools to ensure uniform compliance, prevent data leakage, and maintain hardened baselines. - Infrastructure-as-Code (IaC) Security: Configure, tune, and embed automated IaC security scanning tools into CI/CD pipelines to identify architectural risks (e.g., overly permissive IAM, public S3 buckets/Cloud Storage) before they are deployed to production. - Workload & Container Security: Manage the continuous vulnerability scanning lifecycle for container images, registries, and Virtual Machines (VMs), partnering with SRE and Platform teams to build automated base-image patching and rolling upgrade pipelines. - Compliance-Driven Tracking: Track, document, and manage infrastructure vulnerabilities according to strict compliance SLAs (e.g., SOC 2, ISO 27001, PCI-DSS). Maintain audit-ready evidence of infrastructure remediation timelines and exception approvals. - Executive Reporting & Alerting: Escalate and report critical production exposures directly to the CISO and senior leadership. Maintain dashboards and alerting mechanisms that visualize infrastructure risk trends and cloud compliance posture. - Remediation Collaboration: Partner with SRE, DevOps, and Platform teams to provide clear infrastructure mitigation paths. Assist in writing, reviewing, or modifying cloud configuration templates directly when necessary to resolve security flaws. - Incident Response Support: Assist Incident Response teams during active cloud or host-level breaches. Help develop and implement immediate, real-time cloud, network, or IAM configuration countermeasures to contain threats. REQUIRED SKILLS & EXPERIENCE - Experience: 5 years of experience in Cloud Security, DevSecOps, or Systems Engineering roles. - Cloud Infrastructure Depth: Strong foundational experience working with multi-cloud environments (Deep GCP expertise preferred, with working knowledge of AWS or Azure). - Posture Management & Scanning Tooling: Hands-on experience operating modern infrastructure security platforms such as Wiz, Orca, Prisma Cloud, Lacework, or cloud-native options (GCP Security Command Center). - IaC and Automation Fluency: Strong proficiency with Infrastructure as Code platforms (Terraform, Pulumi) and GitOps deployment workflows. Ability to evaluate and configure IaC scanners like Checkov, Tfsec, or KICS. - Containerization & Orchestration: Deep understanding of Docker/container security and Kubernetes architectures (e.g., GKE, EKS), including runtime security, network policies, and workload identity. - Compliance Awareness: Understanding of how infrastructure configurations and vulnerability management map to security compliance frameworks like SOC 2, ISO 27001, CIS Benchmarks, or NIST. WHAT WE VALUE - Systems Thinking: The ability to see the "big picture" and understand how security decisions impact the entire stack. - Technical Influence: The ability to drive technical alignment across the organization through expertise and collaboration rather than direct authority. - Autonomy: Comfortable leading major technical initiatives and driving outcomes with minimal oversight. - Problem-Solving Mindset: A passion for breaking down complex security challenges into elegant, scalable engineering solutions. This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: New York, NY, United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Fanatics Markets is the real-money prediction and trading app where you can invest in moments you care about. Built on a secure platform, we let users predict real-world outcomes and trade on events they actually follow - from sports and entertainment to political elections and beyond. Our mission is to redefine how fans engage with the moments and markets that matter most. We're looking for the right people to help us build the future of prediction markets. The Opportunity As a Sr Software Engineer on our Distributed Systems team, you'll be at the core of what makes Fanatics Markets work — the event-driven infrastructure that powers real-money trading at scale. This is a role for an engineer who moves fluidly between hands-on coding and architectural influence: someone who can design a system that handles massive traffic spikes during live events, then roll up their sleeves and build it. You'll work alongside some of the most experienced distributed systems engineers in the industry, owning meaningful technical decisions and directly shaping how the platform scales over the next several years. If you thrive at the intersection of high-throughput systems, low-latency design, and technical leadership — this is your seat Responsibilities Design, build, and scale distributed systems using Kotlin, Java, and Spring Boot, architecting for the traffic spikes and concurrency demands of a live real-money trading platform. Own the development and optimization of high-throughput event pipelines using Kafka, including partition strategy, consumer group design, and exactly-once processing guarantees. Build and tune low-latency data layers across Postgres, Redis, and Redis PubSub — ensuring data integrity, cache coherence, and sub-millisecond read paths under peak load. Implement and enforce resilience patterns across services — backpressure handling, circuit breaking, idempotent retry logic, and graceful degradation under failure conditions. Contribute to real-time user-facing systems, solving the fan-out problem for live market updates across tens of thousands of concurrent sessions. Partner with product and engineering leadership to align technical execution with business priorities — contributing to build vs. buy decisions and long-term platform strategy. Set and uphold engineering standards for observability, schema evolution, testing practices, and deployment patterns across the team — through code reviews, RFCs, and technical documentation. Mentor and actively develop junior and mid-level engineers, raising the technical floor of the team through pairing, design reviews, and direct feedback. Qualifications 5+ years of software engineering experience with a primary focus on distributed systems and high-concurrency production environments. Expert-level proficiency in Java or Kotlin and Spring Boot, with a strong command of modern API design — REST, gRPC, and Protobuf. Deep hands-on experience with Kafka (or Redpanda/Pub Sub) — including internal mechanics, partition strategies, consumer group rebalancing, and delivery guarantees. Proven ability to diagnose and resolve bottlenecks in asynchronous messaging systems and implement patterns like idempotency, distributed caching, and exactly-once processing. Hands-on experience with Kubernetes, Helm, Terraform, and cloud-native infrastructure on AWS. Strong instincts for production reliability — you've been on-call, triaged distributed system failures under pressure, and shipped durable fixes. Demonstrated ability to influence technical direction across teams and guide engineers through complex architectural decisions without direct authority. Track record of defining success metrics upfront — SLAs, latency budgets, throughput targets — and holding systems accountable to them in production. Preferred Experience with real-time delivery systems — WebSocket fan-out, server-sent events, or pub/sub at scale. Familiarity with financial platforms, real-time trading systems, or prediction markets. Experience in a high-growth startup environment where ownership is broad and the technical landscape evolves quickly. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ #LI-Remote #LI-AL1 Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $152,000 — $200,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: New York ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We are seeking an experienced Commercial Counsel - Channel Partnerships & Alliances to join our US Legal Team. In this role, you will support complex commercial transactions, including SaaS, licensing, and strategic partnerships, while helping the company navigate diverse legal and regulatory frameworks in the rapidly evolving field of artificial intelligence. In the Commercial Counsel - Partnerships role specifically, you will work on partnership arrangements including ISV integrations, SI alliances, reseller channels, and strategic referral networks. You will work closely with global colleagues to provide practical, business-oriented advice that enables growth while managing risk across multiple jurisdictions. RESPONSIBILITIES - Own end-to-end legal strategy and execution for ElevenLabs’ partnership ecosystem, including ISV and platform integration agreements, systems integrator and consulting partnerships, channel partner programs, reseller and distribution arrangements, marketplace agreements, embedded and OEM-style arrangements, and strategic alliance structures. - Draft, review, and negotiate commercial agreements, with a primary focus on Partnerships deals and enterprise customer contracts - Serve as the primary legal partner to ElevenLabs’ Partnerships team, providing strategic counsel that balances risk management with speed-to-market and aggressive growth objectives. - Design, maintain, and continuously improve scalable partnership templates, playbooks, approval workflows, and contracting infrastructure that enable the business to evaluate and execute deals efficiently. - Provide clear, pragmatic, and commercially focused legal advice to cross-functional teams, tailoring advice to enable responsible growth and innovation. - Contribute to scaling the Legal Team’s commercial function, fostering a collaborative, solutions-oriented team culture. - Build scalable legal infrastructure for global partner motions, including reseller frameworks, marketplace terms, partner program agreements, approval workflows, and operational playbooks. WHO YOU ARE - Curious about the future of AI and emerging technologies, have a strong sense of ownership with enthusiasm for applying your legal expertise to cutting-edge products. - Experienced in navigating fast-paced, high-growth environments, with the ability to manage ambiguity and make informed, timely decisions. - Experience supporting complex partner business models including reseller, referral, MSP, OEM, embedded, white-label, and marketplace structures. - Comfortable working independently while collaborating effectively with cross-functional and global colleagues. - Proactive, business-minded, and committed to delivering practical solutions that support both compliance and commercial success. - Experience negotiating with major systems integrators and consultancies (e.g., Accenture, Deloitte, PwC, Big 4) and leading ISVs and cloud platforms. - Hunger to be exceptional at your job. WHAT YOU BRING - J.D. and active membership in at least one U.S. State Bar (NY preferred). - 7+ years of relevant post-qualification legal experience (in-house experience in technology or SaaS strongly preferred). - Proven track record drafting and negotiating complex technology and partnership agreements—ISV, SI, reseller, channel, marketplace, OEM/embedded, and strategic alliance arrangements. - Strong knowledge of enterprise software licensing, SaaS, data protection, and intellectual property. - Experience designing and launching channel partner, reseller, or marketplace programs from the ground up. - Excellent communication, stakeholder management, and problem-solving skills. - Comfort in fast-paced environments with shifting priorities and tight deadlines LOCATION This role is remote and can be executed in the United States. We have a strong preference for the Eastern time zone, ideally New York. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Hamburg adjoe builds the technologies behind mobile apps growth and monetization. With our core product Playtime Arcade, we've become the global leader in rewarded advertising, an ad unit built on a simple premise: users earn real in-app rewards for engaging with new apps. The result is one of the most effective value exchanges in adtech, connecting advertisers and publishers with over 770 million users annually. Architecting Intelligence to Optimize 200M+ Daily Decisions As the intelligence core of our engineering organization, our Data Science team doesn't just deploy models, we engineer the fundamental decision engine that powers our platform. At a scale of 770 million users and 100,000+ predictions per second, we are solving a multi-objective optimization problem that balances user incentives, advertiser ROI, and long-term platform health in real time.  Our architecture is built on a 1PB+ behavioral data lake, providing the high-fidelity input necessary to train deep learning models that predict individual user engagement with precision. We aren't just optimizing clicks, we are dynamically calculating optimal reward structures to sustain a global value exchange.  Engineered for performance, our stack leverages Tensorflow and PyTorch for model training, NVIDIA Triton to achieve sub-100ms inference. We own the full ML lifecycle from high-level research and feature engineering to deployment and A/B experimentation. Here, you will find the autonomy, the data depth, and the massive scale required to solve the most complex optimization challenges in the adtech ecosystem. The data infrastructure behind this runs at real scale: 2TB ingested in real time every day, 100+ Airflow jobs and data pipelines, and ML models handling p99 latency of 100ms across 100,000+ predictions per second. As a Data Engineer on this team – you'll be building and maintaining the infrastructure that makes them possible: the Feature Store, the data pipelines, the data quality systems, and the data architecture that data scientists depend on to move fast. Your Mission & Who We Are Looking For: - Data engineering at ML scale. You have 5+ years in data engineering on a modern stack, with proven experience handling systems that process several TB of data per day and thousands of events per second.  - Flink is your default for real-time. You have hands-on experience with Apache Flink for stateful stream processing and real-time feature computation. You'll translate Data Science requirements into high-performance streams, enable Data Scientists to contribute new features and implement features yourself when needed.. - Pipeline bottlenecks don't survive long around you. You know how to identify and eliminate inefficiencies in complex ETL jobs, whether handling high-volume batch processing or real-time streaming systems like Kafka. At adjoe, data velocity is critical: slow pipelines directly impact model freshness and prediction quality at sub-100ms inference. - You think in layers, not tables. You move beyond raw data to design robust, multi-layered data architectures using dbt, and can reason confidently about storage formats, Data Lakehouse models, and what belongs where in a 1PB+ data lake. Familiarity with Medallion Architecture is a strong plus. - The bridge between Data Science and Backend. You've worked closely with Data Scientists on online ML systems with low latency requirements, and understand what it takes to make experimental research production-ready. Strong Java required; Go or Python a plus. - Owns quality, not just delivery. You implement data validation, monitoring, and governance processes in production, because in a system where model inputs directly drive advertiser ROI, data integrity isn't optional. Experience with Airflow, Kubeflow, AWS, Terraform, and Kubernetes is a strong plus.  🌎 We welcome applications from talent worldwide and provide relocation support to Hamburg, Germany for those ready to join our team.  What’s in It for You? At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day. - Go Big. Own projects with impact on 770M users and push adtech boundaries. - Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum. - Be Direct. Solve problems openly and collaborate across teams. - Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other.   - Have Fun. Celebrate wins, enjoy daily victories, and bring your energy. We welcome applications from people who will contribute to the diversity of our company.

Location: Montenegro; Slovenia; Slovakia; Moldova; Romania; Poland The position is open for a global, publicly traded AdTech market leader. The company's platforms handle over 1 trillion requests per day, operating within a highly optimized real-time cloud architecture across dozens of servers and processing terabytes of data daily. The engineering team focuses on intense performance optimization, low-latency infrastructure, asynchronous data streaming, and cutting-edge GenAI research and development. Salary: upto $5,000 USD / month. Format: Full-time. Hybrid (Budva, Montenegro) or 100% Remote globally Contract Type: B2B Contract Responsibilities Design, scale, and maintain real-time advertising bidding systems (DSPs, RTB Exchanges, and SSP platforms). Optimize backend services using Java (Spring Boot / WebFlux) and Go (Golang) to meet strict low-latency SLA/SLO targets. Build and manage data-intensive architectures utilizing high-load storage solutions (Aerospike, ClickHouse) and event-driven messaging (Apache Kafka). Participate in R&D initiatives involving GenAI, integrating Agentic AI frameworks (LangChain, LangGraph, N8N) for workflow automation and predictive analytics. Take full ownership of features end-to-end, contributing to the frontend layer (React / TypeScript) for internal tools and dashboards when required. Requirements 5+ years of commercial software development experience with Java as the primary language. Deep knowledge of the Spring ecosystem (Boot, Data, MVC, Security, Cloud) and strong practical experience with reactive/asynchronous programming (Spring WebFlux / Project Reactor). Solid understanding of distributed systems, concurrency, and performance tuning at the JVM level. Strong verbal English skills at B2 level or higher, with the ability to explain architectural decisions and collaborate directly with a global engineering team during voice calls. Location outside of the Russian Federation due to contractual and payment restrictions. Candidates from Belarus are eligible only if they possess an active legal entity/IP in Georgia or Europe for international payments. Commercial programming experience or strong familiarity with Go (Golang). Hands-on experience with high-load and Big Data tools including Apache Kafka, ClickHouse, and Aerospike. Real-world experience or deep interest in LLMs and AI orchestration tools such as LangChain, LangGraph, or N8N. Familiarity with frontend development using ReactJS and TypeScript. Benefits Opportunity to work on production infrastructure handling 1 trillion + daily requests. Work within a team of senior engineers with direct impact on the platform's architecture. Choice between a fully remote schedule or a hybrid format from the office in Budva, Montenegro. Stable monthly payments in USD via international B2B contracts.

Location: Philippines; Jamaica; Ethiopia; South Africa; Egypt; Morocco About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and technology platforms in industries such as SaaS, MarTech, FinTech, eCommerce, and digital services. Role Type: Full-time Engagement: Independent Contractor About the Company Our client is an innovative early-stage music technology company building a catalog intelligence platform that empowers rights owners with greater visibility, management, and clarity over their music assets. The company develops SaaS infrastructure solutions designed to streamline operations within the music and rights management ecosystem. As a rapidly scaling startup, they are seeking a highly organized Project Manager to help implement operational systems, improve execution, and ensure teams remain aligned with strategic objectives. Job Summary We are looking for a highly proactive and execution-focused Project Manager to oversee day-to-day operations, optimize internal systems, and ensure cross-functional teams consistently deliver on priorities. This role is ideal for someone with startup project management experience who thrives in fast-paced environments and can create structure, accountability, and operational clarity across technical and non-technical teams. The ideal candidate has experience managing agile workflows, coordinating remote teams, implementing project management systems, and proactively solving operational bottlenecks. Key Responsibilities Systems Implementation & Workflow Management Establish and optimize project management systems using tools such as Jira, Linear, Notion, or Monday.com Create and maintain a centralized source of truth for projects, timelines, and workflows Improve operational efficiency through structured documentation and scalable processes Sprint Planning & Execution Manage daily and weekly sprint cycles to ensure deliverables stay on track Coordinate priorities across teams and proactively identify potential risks or blockers Monitor deadlines and ensure projects progress efficiently Team Accountability & Coordination Drive accountability across departments to ensure tasks are completed on time Conduct regular follow-ups and remove operational bottlenecks Facilitate clear communication between stakeholders, leadership, and execution teams Operational Oversight Conduct daily check-ins and monitor communication channels including Slack and Google Workspace Ensure smooth coordination across ongoing initiatives and prevent workflow disruptions Track project progress and prepare status updates for leadership Meeting & Action Item Management Attend team meetings, capture action items, and ensure timely follow-through Maintain visibility into ongoing priorities and execution timelines Help leadership stay aligned with operational and strategic objectives Requirements 3+ years of experience in project management, operations, or startup coordination roles Proven experience working in early-stage startups or fast-paced tech environments Strong understanding of agile methodologies and sprint management Experience using project management tools such as Jira, Linear, Notion, Monday.com, or similar platforms Excellent organizational, communication, and stakeholder management skills Highly proactive with strong problem-solving abilities Comfortable working independently in a remote-first environment Strong attention to detail and ability to manage multiple priorities simultaneously Experience in SaaS, music tech, or technology startups Familiarity with Outreach, Slack, and Google Workspace Calendar management and operational coordination experience Experience supporting cross-functional product and engineering teams Benefits 💰 Competitive salary based on experience and qualifications. 🌎 Fully remote role with the opportunity to work with an international SaaS startup. 🚀 Join an early-stage technology company building complex infrastructure in the music industry. 📈 High-impact role with direct influence over operations, delivery, and company growth. 🛠️ Own and improve project management systems, workflows, and execution processes. 🎯 Work closely with a fast-moving team where your structure and leadership will make an immediate impact.

Location: Remote Workplace: remote About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation to millions of members throughout the country. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community no matter where they are in their health journey or what type of care they need—from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.   Position Overview The Medical Director - Clinical Affairs serves as a vital strategic clinical partner bridging Included Health, our strategic clients, and external stakeholders. This role is designed for a visionary physician-leader who can think of new and creative ways—leveraging data and technology—to improve the healthcare experience in a way that promotes better clinical and financial outcomes. The ideal candidate will not only represent the value of Included Health’s clinical offerings to support growth and retention but will also act as an executive-level clinical advisor to our most complex clients. They will translate population health data into actionable clinical campaigns, clinically steer multi-vendor ecosystems (including TPAs and carriers), and collaborate with internal business strategy teams to scale repeatable clinical solutions in the market. Key Responsibilities: Pillar 1: Clinical Stewardship & Support for Strategic Clients Executive Advisory: Serve as a trusted clinical thought leader for strategic enterprise clients, advising executive committees on topics such as clinical policy guardrails, healthcare AI integration, and benefits strategy. Population Health Strategy & Analytics: Analyze population utilization data to develop strategies, rising-risk briefs, and clinical campaign designs that alter the cost and health trajectory of client populations. High-Stakes Case Support: Manage the high-stakes, high-visibility, or high-dollar case desk—providing clinical case memos, peer-to-peer discussions, and member-facing clinical framing guidance. Population Health Informatics & Efficiency: Review aggregate member health and claims data to uncover systemic inefficiencies and low-value care patterns, providing plan sponsors with clinical guidance on how to optimize their benefit ecosystem. Joint Vendor Stewardship: Lead multi-vendor clinical rounds bringing together Included Health, client HR leaders, third-party administrators (TPAs), carriers, and other point-solutions to align on clinical action plans. Clinically Led HCC Management: Direct the clinical narrative around High Cost Claimants (HCC) within client populations, moving HCC efforts from static reporting to active, clinically led member support. Pillar 2: Growth Strategy & Support for Sales and External Partners Sales & Retention Enablement: Partner with Sales and Client Success teams during high-stakes prospect pitches and renewal cycles to showcase the clinical and economic value of our programs, driving upsells, revenue generation, and customer retention. External Representation: Represent Included Health at national conferences, industry events, and seminars to showcase our clinical performance, navigation, and virtual care capabilities. Educational Engagement: Develop and deliver highly engaging educational materials and clinical presentations for clients, healthcare professionals, and public stakeholders. Pillar 3: Internal Support & Business Strategy Scalable Clinical Strategy: Partner directly with the Business Strategy team to evaluate external vendors, co-develop our clinical strategy, identify emerging market needs, and determine what clinical offerings can be delivered effectively at scale. Health Plan Strategy & Market Integration: Leverage health plan and TPA expertise to build out consistent, structured clinical support for the health plan side of our business, assisting with ecosystem integration, strategic carrier collaborations, and the expansion of innovative models like Alternative Plan Design (APD). Qualifications: Professional Background / Requirements Education: Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree. Clinical Experience: Minimum of 5 years of post-residency clinical experience. High-quality clinical baseline across a wide range of medical conditions is highly preferred to support high-stakes case navigation. Licensure: Active medical license in good standing in state of residence. Must maintain board certification in primary specialty throughout employment. Travel: Willingness to travel up to twice per month for 1-2 days each (averaged over the year) for client engagements and conferences, occasionally with short notice. Specialized Expertise (Highly Preferred) Clinical Consulting & Strategy: Proven experience in clinical consulting through experience such as corporate/health plan Medical Director, clinical SME in the digital health field, or through work in healthcare consulting. Health Plan & TPA Acumen: Deep working knowledge of Health Plans, TPAs, and commercial benefit ecosystems, with direct experience in Alternative Plan Design (APD) or health plan client support. Population Health and Claims Acumen: Experience analyzing healthcare claims, utilization reports, or clinical data to pull out population trends, track clinical quality, and identify opportunities to improve healthcare spend. Digital Health Expertise: Comprehensive understanding of the digital health landscape, emerging clinical technology trends (including AI in care), and virtual care delivery models. Core Competencies: Commercial Mindset: Ability to balance clinical excellence with business scalability, understanding how to transition high-touch clinical concepts into standardized, repeatable, and value-driven offerings. Elite Communication: Exceptional verbal and written communication skills, with a proven ability to translate complex clinical data, policies, or cases into clear, compelling narratives for non-clinical corporate executives. Relationship Management & Influence: Strong cross-functional collaboration skills with the ability to influence internal peers (Sales, Product, Finance, Marketing, Strategy) and manage delicate multi-vendor dynamics. The United States new hire base salary target range  for this full-time position are: $188,270 - $288,048 + bonus + equity + benefits   Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data.   Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:  Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work   Your recruiter will share more about the salary range and benefits package for your role during the hiring process.   #LI-Remote   #Remote   #Telehealth   #AssociateMedicalDirector #HealthcareJobs  About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Location: New York; San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We’re looking for a versatile Senior Analytics Engineer to partner closely with our Finance team in building the financial data foundation that drives decision-making at Harvey. With product-market fit already proven and demand surging across diverse customer segments, you’ll design clean, reliable pipelines and semantic data models that turn source data into usable insights. As an Analytics Engineer on our team, you’ll help evolve our data stack, champion best practices in testing and documentation, and collaborate closely with product, finance, and leadership to ensure every team can answer its own questions with confidence. If you combine engineering rigor with a love of storytelling through data we’d love to meet you. WHAT YOU'LL DO - Design and build scalable data models and pipelines using dbt to transform raw data into clean, reliable assets that power company-wide financial analytics and decision-making. - Define and implement a robust semantic layer (e.g. LookML/Omni/Other) that standardizes financial and operating metrics, including revenue, retention, customer growth, usage, margin, and forecast inputs. - Partner cross-functionally with Product, Finance, and the Exec Team to deliver intuitive, consistent dashboards and analytical tools that surface business health metrics (ARR, NRR). - Establish and champion data modeling standards and best practices, guiding the organization in how to model data for accuracy, performance, usability, and long-term maintainability. - Lead data governance initiatives, ensuring high standards of data quality, consistency, documentation, and access control across the analytics ecosystem. - Structure financial metric definitions, business logic, and accounting context in ways that can support AI-assisted reporting, natural language analytics, and automated anomaly detection. WHAT YOU HAVE - 5+ years of experience in Analytics Engineering, Data Engineering, Data Science, or similar field. - Deep expertise in SQL, dbt, Python, Snowflake. - Experience with modern BI tools like (Looker/Omni, or similar). - Skilled at defining core financial and operating metrics, uncovering insights, and resolving data inconsistencies across complex systems. - Strong familiarity with version control (GitHub), CI/CD, and modern development workflows. - Bias for action – you prefer launching usable, iterative data models that deliver immediate value over waiting for perfect solutions. - Strong communicator who can build trusted partnerships across Finance, GTM, Product, and Exec stakeholders. - Comfortable working through ambiguity in fast-moving, cross-functional environments. - Balances big-picture thinking with precision in execution — knowing when to sweat the details and when to move quickly. - Experience modeling financial, billing, subscription, CRM, or usage-based revenue data. - Strong understanding of business metrics such as ARR, MRR, churn, retention, expansion, bookings, billings, and revenue recognition. BONUS - Early employee at a hyper-growth startup - Experience with or knowledge of AI and LLMs - Data Engineering Experience - Experience managing data warehouse (preferably Snowflake) - Experience at world-class enterprise orgs (ex: Brex, Ramp, Stripe, Palantir) COMPENSATION $155,000 - $235,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-CD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai