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Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: Independent Contractor – CPT-11370 Customer Service & Operations Coordinator/Business Support VA/Junior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An established electrical contractor serving residential and commercial customers in Ottawa, Canada is seeking a full-time Customer Service & Operations Coordinator to provide front-office customer service and back-office administrative support. The VA will provide consistent phone coverage throughout the business day, receive and process new leads, gather customer information, coordinate sales appointments and site visits, and follow up with customers throughout the service process. The role will also support repeatable operational workflows such as permit applications and final inspection coordination. The client is primarily seeking a candidate with strong customer service and administrative/office support experience. Previous construction or home services experience is a plus but is not required, as the client is prepared to train the VA on its electrical-specific processes and terminology. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer Service & Lead Management Answer inbound customer calls throughout the scheduled shift Receive and process new leads from phone, email, and online submissions Gather initial customer and project information Follow up with customers to collect additional information when required Maintain accurate customer and lead records Provide professional and responsive customer service Escalate technical electrical questions to the appropriate internal team member Record the customer's property address, specific service needs, and requested urgency. Prioritize and escalate urgent leads to the appropriate team member. Scheduling & Sales Coordination Coordinate sales calls, site visits, and assessments Schedule appointments based on sales team and customer availability Follow up with new leads and prospective customers Support outbound calling and appointment setting as the role develops Maintain organized follow-up activities within company systems Coordinate customer, sales team, and inspector availability to minimize scheduling conflicts. Offer specific callback times when following up with leads. Follow up according to the company's established lead-contact schedule. Post-Service Customer Care Follow up with customers after completed work Thank customers for their business and confirm satisfaction Request customer reviews using approved processes Track outstanding post-service follow-ups Escalate customer concerns when necessary Permits & Inspection Coordination Prepare and submit repeatable electrical permit applications following established procedures Maintain accurate permit records and status information Coordinate final inspections between customers and inspectors Follow up on outstanding permit or inspection requirements Maintain organized documentation for completed projects Verify that required signatures, documents, and approvals are complete before advancing permit-related processes. Administrative Support Perform general data entry and back-office administrative tasks Maintain accurate information within Simpro and other company systems Assist with email and documentation management Support recurring operational workflows Complete additional administrative projects as assigned Review and suggest improvements to existing workflows to simplify processes and improve documentation. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Previous customer service experience required Administrative or back-office support experience required Experience answering business phone lines and communicating directly with customers required Scheduling or appointment coordination experience preferred CRM or field service management software experience preferred Construction, electrical contracting, home services, or project coordination experience is a plus but not required Strong written and verbal English communication required Native or near-native English speaking ability required IDEAL CANDIDATE PROFILE Excellent customer service and phone communication skills Professional, friendly, and confident speaking with customers Highly organized with strong follow-through Comfortable balancing phone coverage with administrative work Proactive and able to work independently Detail-oriented when handling customer and permit information Comfortable learning technical terminology and repeatable construction processes Able to transition between customer-facing and back-office responsibilities throughout the day APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Simpro (training provided) Pipedrive (training provided) Quo VoIP (training provided) Microsoft Outlook Microsoft 365 Slack CRM / Field Service Management Platforms Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 8:00 AM – 4:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level Contracted Hours per Week: 40 hours/week Daily Working Time: 8:00 AM – 4:00 PM EST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE:  Level A-B (Native or Near-Native English-Speaking Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Nicosia, Cyprus Workplace: hybrid David Kennedy Recruitment is partnering with a growing international iGaming organisation seeking to welcome Korean-Speaking Customer Support Representatives to its team in Nicosia, Cyprus. Working across several established brands, you will be responsible for delivering exceptional customer experiences through live chat, email and telephone. From everyday account enquiries to more complex issues, you'll play an important role in ensuring customers receive timely, professional and effective support. Position: Customer Support Representative Location: Nicosia, Cyprus Model: On-site Employment type:  Full time DUTIES AND RESPONSIBILITIES: Deliver professional, efficient and friendly customer support via live chat, email and telephone. Assist Korean-speaking customers across multiple brands with account enquiries, general information and service-related requests. Investigate and resolve customer concerns, complaints and technical or account-related issues. Work closely with internal departments to ensure enquiries are resolved accurately and efficiently. Maintain detailed and accurate records of customer interactions and resolutions. Develop a thorough understanding of company products, services, policies and procedures. Consistently deliver excellent service while meeting agreed quality and performance standards. Communicate clearly and professionally with customers in Korean and English. REQUIREMENTS: Native or fluent Korean, both written and spoken. Good command of English, written and spoken. Previous experience in customer service, customer support, contact centres, sales or another customer-facing environment. Experience handling customer enquiries through live chat, email or telephone. Excellent communication, interpersonal and problem-solving skills. Comfortable working rotational shifts, including weekends and public holidays. Willingness to relocate to Nicosia, Cyprus. Previous experience in iGaming, online betting or a related industry would be advantageous, but is not essential. Additional languages would be considered an advantage. BENEFITS: Full-time employment with an international organisation. Relocation and visa assistance for eligible candidates. Multicultural and supportive working environment. Opportunity to gain valuable experience within the international iGaming industry. Career development and progression opportunities. Training and ongoing professional support. The opportunity to live and work in sunny Cyprus. And many more!

Location: United States Workplace: Remote You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here - Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform - Remove barriers to adoption so customers achieve their desired outcomes expediently - Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations - Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions - Oversee renewals and forecasting, ensuring timely, successful commitments - Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve - Monitor and report on customer health and usage - Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for - 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred - Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC - Hands-on experience with Salesforce and other industry-standard CS platforms - History of building strong relationships across executive, business, and technical stakeholders - Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams - Habit of staying current on industry trends, CS best practices, and the competitive landscape - Startup experience - High EQ with strong verbal communication and technical writing skills - Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have - Customer success or sales experience focused on developer tools - Renewal management experience - Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) - Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor) ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: United States Workplace: Remote You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback. What you’ll do here - Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform. - Remove barriers to adoption so customers achieve their desired outcomes expediently. - Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations. - Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes. - Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting. - Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions. - Oversee renewals and forecasting, ensuring timely, successful commitments. - Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them. - Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones. - Develop deep expertise in Coder’s products to provide global customer coverage. What we’re looking for - 5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion. - Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC; ability to discuss how these fit into a customer’s environment and inform their adoption strategy. - Experience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to understand a deployment architecture, ask informed questions about infrastructure and security, investigate common issues using logs and documentation, and turn findings into clear next steps. - Hands-on experience with Salesforce and other industry-standard CS platforms. - History of building strong relationships across executive, business, and technical stakeholders. - Consistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams. - Habit of staying current on industry trends, CS best practices, and the competitive landscape. - Startup experience. - High EQ with strong verbal communication and technical writing skills. - Self-motivated with a creative and analytical approach to problem-solving. Bonus tacos if you have - Customer success or sales experience focused on developer tools. - Renewal management experience. - Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon). - Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor). - Hands-on familiarity with Kubernetes, cloud environments (AWS, GCP, Azure), or infrastructure as code tools such as Terraform. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Задачи: — Руководство сложными операциями по жалобам и эскалациям — Развитие старших специалистов Требования: — Знание и опыт работы с Series 63, Series 66, Series 3, Series 24, Series 7 — Опыт в complaint management, compliance, operations, product, data analysis, automation, legal, escalation, customer service Условия: — Работа в офисе в Денвере, Колорадо — Зарплата от $102,850 до $155,000 в год

Задачи: — поддержка агентов службы поддержки клиентов (CX agents) — разрешение эскалаций — предоставление точных рекомендаций по политике компании Требования: — коммуникационные навыки — управление кейсами — знание процедур — ведение документации — навыки деэскалации конфликтов — знание политики компании — опыт работы с эскалациями — опыт работы в обслуживании клиентов Условия: — гибридный формат работы — локация: Денвер, Колорадо — оплата $20–25 в час

Location: Toronto Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. WHAT YOU'LL DO - Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. - Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. - Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. - Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. - Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. - Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. - Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. - Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. - Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly - Team players described as committed, collaborative and proactive with a team-first mentality. WHAT WE OFFER - A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. - An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. - A collaborative work environment that promotes growth, learning, and development. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-JL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Prague, Czech Republic; Group career pages; Jobs.cz Workplace: Hybrid At Rohlik, Customer Care is one of the reasons we’re a love brand. Customers regularly praise our service on social media — because we’re fast, human, and we actually care. As a Customer Care Specialist, you’ll join us on a part-time basis, 20 hours per week (full time is also possible), and be on the front line of that experience. You’ll help customers via phone, email and chat, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped. WHY THIS ROLE IS EXCITING - You’ll represent a brand known for exceptional customer service — and help set the standard every day. - You’ll work with real people and real situations — problem-solving, not scripts. - You’ll handle both inbound and outbound communication, not just replies. - You’ll join a team that supports each other and takes pride in doing things properly. - Hybrid setup: After onboarding (typically 1–2 months), home office is possible — 3 days in the office, 2 days Home Office (for full time).   WHAT YOU’LL DO - Communicate with customers through email, phone and chat (inbound and outbound) - Resolve requests such as delivery time/address changes, item modifications, or contact detail updates - Help customers when something goes wrong — late orders, delivery issues, complaints - Coordinate with couriers to support successful and timely deliveries - Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast - Provide accurate information about products and services - Capture customer feedback and share it to improve our service - Use your authority to compensate complaints with credits within defined limits - Contribute to a positive team atmosphere — Customer Care is a team sport   WHAT WE’RE LOOKING FOR - Experience from customer service or customer-facing roles - German is a must (advanced level) — written and spoken - English OR Czech/Slovak is needed (written and spoken) - Strong communication skills and a naturally customer-oriented approach - Stress resilience and the ability to handle conflict situations calmly - Quick learner, comfortable with basic tools (Google Workspace) - You can think outside the box and find the best solution for the customer - Willingness to work in shifts is required, the role may include work on weekends   WHAT’S IN IT FOR YOU - Fair reward - You’ll get a fixed salary and variable part. Great work is rewarded clearly and fairly. - Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work. - Life, not just work - Hybrid setup: After onboarding (typically 1–2 months), 3 days in the office, 2 days Home Office. And unlimited paid vacation based on trust. - Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. - Real impact - What you do here matters. You’ll see your work changing how people eat and live — from day one. - Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. - Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik.cz http://Rohlik.cz. - Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card. - A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together. - If this sounds like you…You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?

Location: Prague, Czech Republic; Jobs.cz Workplace: Hybrid V Rohlíku je Customer Care jedním z důvodů, proč jsme love brand. Zákazníci nás pravidelně chválí na sociálních sítích — protože jsme rychlí, lidští a protože nám na nich opravdu záleží. Jako Customer Care Specialist se k nám přidáš na zkrácený úvazek 20 hodin týdně (možný je ale i plný úvazek). Budeš pomáhat zákazníkům přes telefon, e-mail a chat, řešit i složitější situace (včetně těch, které AI zatím nezvládne), a postaráš se o to, aby každý kontakt skončil s pocitem, že zákazník byl vyslyšen a dostal skutečnou pomoc. PROČ JE TAHLE ROLE ZAJÍMAVÁ - Budeš reprezentovat značku známou špičkovým zákaznickým servisem — a každý den pomáhat nastavovat laťku. - Budeš pracovat se skutečnými lidmi a reálnými situacemi — žádné čtení skriptů, ale opravdové řešení problémů. - Čeká tě inbound i outbound komunikace, nejen odpovídání na dotazy. - Přidáš se do týmu, který drží spolu a zakládá si na tom, že věci dělá pořádně. - Hybridní režim: po zapracování (obvykle 1–2 měsíce) je možný home office — 3 dny v kanceláři, 2 dny Home Office (při plném úvazku).   CO TĚ U NÁS ČEKÁ - Komunikace se zákazníky přes e-mail, telefon a chat (inbound i outbound) - Řešení požadavků, jako jsou změny času doručení, adresy, úpravy položek nebo kontaktních údajů - Pomoc zákazníkům ve chvíli, kdy se něco pokazí — opožděné objednávky, problémy s doručením, reklamace - Koordinace s kurýry, aby objednávky dorazily úspěšně a včas - Úzká spolupráce s dalšími týmy (Logistika, Nákup apod.), aby se problémy řešily rychle - Poskytování přesných informací o produktech a službách - Sbírání zákaznické zpětné vazby a její sdílení, abychom naše služby dál zlepšovali - Možnost kompenzovat reklamace kredity v rámci daných pravidel - Přispívání k dobré atmosféře v týmu — Customer Care je týmový sport   CO OD TEBE POTŘEBUJEME - Zkušenost ze zákaznického servisu nebo jiné zákaznicky orientované role - Němčina je nutnost (pokročilá úroveň) — psaná i mluvená - Čeština/slovenština je nutnost - Angličtina je výhodou / silným plusem — psaná i mluvená - Silné komunikační schopnosti a přirozeně prozákaznický přístup - Odolnost vůči stresu a schopnost klidně zvládat konfliktní situace - Schopnost rychle se učit a pracovat se základními nástroji (Google Workspace) - Umíš přemýšlet kreativně a hledat pro zákazníka to nejlepší možné řešení, i když situace není úplně standardní. - Ochota pracovat na směny je nutná, role může zahrnovat i práci o víkendech.   CO Z TOHO BUDEŠ MÍT - Férovou odměnu - Dostaneš fixní mzdu a variabilní část. Dobrá práce si zaslouží jasné a férové uznání. - Dobré jídlo každý den - Každý den si můžeš dát oběd zdarma a v kanceláři tě čeká čerstvé ovoce a zelenina. Protože dobré jídlo dělá dobrou práci. - Život, nejen práce - Skutečná flexibilita – tři dny v kanceláři, 2 dny Home Office. A ano, máme i neomezenou placenou dovolenou založenou na důvěře. - Osobní růst - Porosteš stejně rychle jako Rohlík. Každá výzva je příležitost naučit se něco nového a zanechat stopu. - Reálný dopad - To, co děláš, má smysl. Uvidíš, jak tvoje práce mění způsob, jakým lidé jedí a žijí — od prvního dne. - Uznání mezi kolegy - Tvoje úsilí nezůstane bez povšimnutí. Můžeš ocenit ostatní (a být oceněn) díky peer kreditům, které využiješ v naší interní „kavárně“. - Xtra členství - Získáš členství Xtra zdarma a 10% cashback na všechny nákupy na Rohlik.cz http://Rohlik.cz. - Sport a wellbeing - Zůstaneš v pohybu díky firemním sportovním výzvám nebo dotované Multisport kartě. - Tým, který drží při sobě - Budeš pracovat s lidmi, kteří jedou naplno, navzájem se podporují a společně slaví úspěchy. - Zní to jako ty? - Jsi člověk, který bere věci do vlastních rukou, jedná rychle a dotahuje věci do konce? Tak pojď s námi „upéct“ něco skvělého.

Location: Stockholm Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your impact As Mollie's Customer Success Manager for Sweden, you'll own a portfolio of Swedish merchants, from key accounts to smaller ones still finding their footing. Your focus is on retention, business reviews and account performance, and on building trust in the Mollie brand locally. Most of your time, around 80%, will be proactive: building relationships, often in person, spotting upsell opportunities and getting ahead of retention risks before they become problems. The rest is reactive, handling customer needs and escalations as they come up. You'll work closely with the GTM team in Sweden and be part of the international CSM team, alongside colleagues covering Italy and Poland. You'll also take part in customer events and can lead ambassador initiatives to help grow Mollie's presence in Sweden. This is a chance to shape a new market from the ground up. You'll be the first Customer Success Manager for Sweden, backed by an established CS team, proven playbooks and a scale up that's growing across Europe. You'll have real ownership and visibility, and your input will directly influence how Mollie grows in the Nordics. What you'll ship - Drive retention and growth across the Swedish portfolio, against upsell and retention targets - Run regular, value driven business reviews with key merchants - Build strong relationships with merchants and grow a group of local customer ambassadors - Organise small customer events, in partnership with Sales and Marketing What you'll bring - Native or fluent Swedish and fluent English, and based in Stockholm - A background in e-commerce or payments - A commercial approach to customer success, balancing retention with upsell and comfortable growing accounts - Experience managing a portfolio proactively, staying ahead of issues rather than just reacting to them - Comfort meeting customers in person and building relationships face to face Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way. Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie is really like. AI at Mollie We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role: We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features Analyze and reporting product malfunctions Follow up with customers to ensure their basic technical and product related issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement: You should be proficient in English and Spanish languages You must have work experience in support You must have excellent communication skills You should have strong teamwork skills You should have excellent PC skills You must have high attention to details You should have multi-tasking abilities You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate: Ability to quickly and efficiently solve tasks Independence, responsibility, initiative, and keep attention to detail A flexible and systematic approach to solving complex problems Experience in sports betting/gambling industry is a plus We offer: Fully remote job - work from anywhere you want Competitive compensation 28 paid days off per year Seniority leave Real career opportunities and professional growth The great team across the world Hiring Stages: Online Assessment Introductory Call Hiring Manager Round Candidate Reference Check Offer Letter

Задачи: — общаться с клиентами на английском и русском языках; — помогать пользователям работать с продуктом; — обрабатывать входящие запросы; — разбираться в технических проблемах и передавать их команде разработки; — сопровождать клиентов и улучшать клиентский опыт. Требования: — fluent English и fluent Russian (разговорный уровень английского); — технический бэкграунд: опыт, курсы, сертификаты или junior-level знания в QA, Dev, DevOps, PM и смежных направлениях; — грамотная письменная коммуникация; — внимательность, ответственность и умение разбираться в продукте; — готовность работать full-time без совмещения с другой работой; — готовность работать по часовому поясу MSK или иметь значительное пересечение с MSK working hours. Будет плюсом: — опыт в Customer Support или Customer Success; — опыт работы с SaaS, e-commerce или техническими продуктами; — понимание процессов QA и взаимодействия с разработчиками. Условия: — полный рабочий день; — удалённая работа; — оплата от 800 до 1120 долларов в месяц. На интервью проверят опыт работы с проектами и продуктами, базовые технические знания, портфолио и сертификаты.

Location: Remote, Austria; Remote, Germany GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook . What You’ll Do Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases Provide immediate onboarding activities Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant Support GitLab Services in identifying and recommending training opportunities What You’ll Bring Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Experience partnering with customers to define and achieve business outcomes Familiarity working with customers of sizes relevant to the assigned segment Exceptional verbal, written, organizational, presentation, and communications skills Detailed oriented and analytical Strong team player but self-starter Project management experience & skills Strong technical, analytic, and problem-solving skills Alignment with our values, and willingness to work in accordance with those values Ability to travel if needed and comply with the company’s travel policy Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions Fluent German About the team The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Philippines About Salmon Salmon is a fast-growing fintech company building the next-generation digital bank in the Philippines. We offer innovative credit and banking products, with a strong focus on customer experience. As we continue to grow, we are expanding our Customer Service team and looking for individuals who are passionate about helping people and eager to grow in a fast-moving environment. What You’ll Do   •  Provide customer support across multiple channels, including: 💬 live chat 📞 inbound phone calls 📧 email   •  Assist customers with questions about loans, credit cards, transactions, and mobile app features.   •  Handle concerns with empathy and accuracy, ensuring a helpful and respectful experience.   •  Escalate complex issues to the appropriate teams when needed.   •  Document all interactions in our CRM system according to company standards.   •  Contribute ideas to improve tools, processes, and the overall customer journey. What We’re Looking For   •  Fluent in both Tagalog and English — written and spoken.   •  Strong communication skills with a clear, customer-friendly tone.   •  Bachelor’s degree in any field (completed).   •  Comfortable using a computer, navigating websites, and learning new tools.   •  A proactive, curious, and customer-first mindset.   •  No prior work experience required — we will train you. What We Offer   •  Competitive salary with performance-based bonuses.   •  Full training and support from day one.   •  Opportunity to grow your career in a fast-paced fintech environment.   •  A team that values initiative, empathy, and collaboration.   •  Dynamic work culture with room to learn and contribute.

Location: Virginia Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. Forward Networks is looking for a Customer Success Engineer. Do want to create a category and help build a special company? Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. What you’ll do: As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base. Responsibilities: Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forward Networks Platform Working directly with our internal Product Management, Engineering, Sales and Marketing teams. Some travel to customer locations (<10%) Requirements: B.S. Computer Science or equivalent educational experience TS/SCI w/ a CI Poly Clearance Required 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies Experience: Strong understanding of Networking and Security fundamentals Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.) Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Highly Desired: One or more of the following certificates: CCIE, JNCIE or VCDX Experience in working for a startup company Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc) The expected On-Target Cash Earnings for this role is between $190,000-$240,000 per year. Within this range, individual pay is determined by several factors including but not limited to, job-related skills, work experience, and relevant education/training

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Houston, TX What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes. AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms. Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field. Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Florida - Pompano Beach About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring Bilingual English-Spanish speaking skills are a plus! High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Задачи: — Владение поддержкой QuickMail и Mailflow, включая работу с help desk, проверку состояния системы, тестирование новых релизов и проведение еженедельных командных встреч. — Обработка и приоритизация запросов в Help Scout, диагностика и решение проблем клиентов. — Мониторинг и анализ состояния системы через Support Dashboard, расследование и устранение проблем. — Обработка предупреждений о мошенничестве и отключение аккаунтов злоумышленников. — Проведение звонков с клиентами, установление контакта и помощь в успешном использовании продукта. — Обновление changelog и справочных материалов на основе новых релизов и запросов клиентов. — Сбор и передача обратной связи от клиентов команде, работа с отзывами и кейс-стади. — Улучшение AI-агента поддержки: проверка ответов, исправление документации, взаимодействие с клиентами при ошибках. — Написание и поддержка автоматизированных тестов для проверки стабильности продукта. — Использование интеграций (Helpscout, GitHub, Postmark и др.) для анализа поддержки и выявления направлений улучшения. — Контроль релизов: тестирование новых функций на staging, оценка влияния на пользователей, оформление баг-репортов. — Управление критическими инцидентами: подтверждение проблем, оповещение команды и клиентов, обновление статуса, проведение ретроспектив. — Ведение еженедельных командных встреч, обновление статусов и KPI. Требования: — Отличные коммуникативные навыки, умение быстро устанавливать контакт с клиентами. — Способность ясно и кратко излагать информацию как внешне, так и внутри команды. — Умение работать с минимальными инструкциями, приоритизировать задачи и самостоятельно доводить их до конца. — Комфортное владение видеоинструментами (Zoom, Meet, Loom). — Надежность, ответственность, умение работать в условиях давления и быстро адаптироваться к изменениям. — Высокий эмоциональный интеллект, умение не принимать критику на личный счет и эффективно общаться. — Готовность работать с графиком, пересекающимся с часовыми поясами Восточного побережья США и Великобритании. Будет плюсом: — Опыт работы с клиентами или объяснение, почему вы подходите на эту роль. — Знания в области deliverability и LinkedIn outreach, включая Warmup, DNS, inbox rotation, DKIM, SPF, настройку Outlook и Gmail. — Опыт работы с агентскими настройками, рабочими пространствами, гостевыми аккаунтами и покупками почтовых ящиков. — Навыки работы с данными, умение извлекать статистику из Help Scout и MCP. — Умение замечать довольных клиентов и вовремя запрашивать отзывы и кейс-стади. Условия: — Полная или частичная занятость. — Зарплата от 2500 до 4000 долларов США в месяц в зависимости от опыта и местоположения. — Для сотрудников из США работа по контракту независимого подрядчика (1099). — Гибкий график с возможностью компенсировать личные занятия. — Удаленная работа в распределенной команде. Контакт для отклика и подача заявки по ссылке: https://remoteOK.com/remote-jobs/remote-technical-customer-support-quickmail-1137506