Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a
Manager, Customer Success Managers
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success Managers
, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success Management
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Role
Checkout.com http://Checkout.com holds licences in many countries, and the way we work with our supervisors matters more every year. We are creating a new Regulatory Affairs function to lead that work, and we are looking for the person to build it.
As Head of Regulatory Affairs, you will manage our supervisory relationships day to day and run the formal work that comes with them: information requests, thematic reviews, inspections and examinations. You will also shape how the new function works and where it grows, working closely with the Director of External Affairs.You http://Affairs.You will bring together the right people across Legal, Compliance, Risk, Finance, Product and Tech, and make sure everything we send is accurate, consistent and on time.
You will start hands-on, building the foundations yourself, leveraging advanced AI tools, then build a team of regulatory affairs specialists across our major markets over time.
WHAT YOU'LL DO
BUILD THE FUNCTION
- Shape our approach to supervisory engagement across our regulated entities.
- Design how Regulatory Affairs works day to day, including how it works with Compliance, Legal, Risk and the business.
- Help plan where the team grows, including which countries need local specialists and in what order.
- Build a clear view of supervisory risk across the group and use it to set priorities.
- Advise executives on what our supervisors expect and how upcoming supervisory activity will affect the business.
MANAGE OUR SUPERVISORY RELATIONSHIPS
- Run the regular cycle of supervisory meetings: preparation, briefing senior colleagues, attending and following up.
- Keep a clear record of what we have told each regulator and what we have committed to.
- Own the protocol for how we engage with supervisors, so colleagues know who speaks to whom and when.
- Spot emerging issues early and raise them with senior leadership.
RUN REGULATORY REQUESTS
- Own regulator information requests and thematic reviews from receipt to submission: scope, owners, deadlines, evidence, version control and quality checks.
- Act as a single front door for the business, so teams get one clear request instead of several.
- Challenge draft responses for gaps and inconsistencies before they go out.
LEAD INSPECTIONS AND EXAMINATIONS
- Run inspections, examinations and skilled-person reviews as programmes, from the opening notice to the closing meeting.
- Set the plan and the narrative, coordinate evidence, and prepare and rehearse subject-matter experts and senior leaders.
- Run a lessons-learned review after each engagement and improve the process for next time.
BUILD THE TEAM AND THE INFRASTRUCTURE
- Hire, develop and lead a team of regulatory affairs specialists across our major markets.
- Build the playbooks, templates, trackers and governance the function will run on.
- Build a library of past submissions so we can reuse good work.
- Set up regular reporting to senior leadership and entity boards on open requests, inspections and commitments.
WHAT WE ARE LOOKING FOR
- A builder. You have set up a function, team or process from scratch, and you enjoy turning an open brief into something that works.
- Significant experience as a regulatory affairs manager / lead at a regulated payments, e-money or fintech firm.
- Hands-on experience running regulatory information requests and inspections end to end, ideally across more than one country.
- Time in a supervisory team at a major financial regulator, such as the FCA, ACPR, MAS or CBUAE, is a strong advantage.
- Strategic judgement. You can set a clear direction, explain it to executives and turn it into a plan.
- Excellent project management. You can run several deadlines with many contributors at once and keep every one of them on track.
- A track record of keeping calm under pressure.
- Sound judgement on when to bring in Legal or Compliance.
- Credibility with regulators and the trust of senior executives.
- Impeccable written communication.
- People management experience, or clear readiness to build and lead a team
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: 1117 17th Avenue South, Nashville, TN 37212; 125 S Wacker Dr, Suite 3150, Chicago, IL 60606; 14881 Quorum Drive Suite 850, Dallas, TX 75254; 2720 3rd Avenue South Suite 100, Birmingham, AL 35233; 5909 Peachtree Dunwoody Rd Bldg D Ste 800, Atlanta, GA 30328
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB O
VERVIEW:
This team is based in-office in Birmingham, AL and has been voted a Best Place to Work! The team works hard & plays hard; their teamwork & culture is a huge part of their success. Their specialty is supporting clients in the commercial construction, infrastructure, & oil & gas industries. This is an exciting opportunity to join a driven, energetic, fun team!
In your role as
Client Executive,
you will use your insurance background to assist our specialty construction contractor clients with a wholistic approach to risk management including assisting with escalated service issues, claims administration, coverage advocacy, and P&C insurance program design and stewardship. The goal of this role is it free up time for producers and Marketing Account Executives to spend more time on their highest value tasks and opportunities. This will allow additional capacity for Marketing Account Executives to work on program design and placement without leading the team on service issues. It will also allow the production team to spend more time on new business.
LOCATION:
HYBRID
- Role will be fully in-office during training & onboarding, then can work 2 days per week from home / 3 days in-office.
Role can work out of any of the following EPIC offices: Atlanta (Sandy Springs) GA, Birmingham AL, Dallas TX, or Nashville TN. For those not working in Birmingham, occasional travel to the Birmingham office would be required.
WHAT WE’RE LOOKING FOR:
REQUIRED: Candidates with
at least 10+ years
of insurance marketing / placement / brokering experience, with expertise in construction and/or oil & gas specialties.
Individuals who thrive on collaboration, valuing accountability, and being committed to excellence.
Candidates with strong, professional
communication, problem-solving and relationship-building skills, who enjoy providing top-notch service to internal and external customers in a fast-paced environment.
Positive and outgoing disposition,
eager to work as a team
but also functions well working independently.
WHAT YOU’LL DO:
A detailed list of job duties includes (but is not limited to):
• Acting as the first stop before going to the producer on an escalated service issue or complex problem
• Coordinating resources within the team and finding additional resources for the team or client both inside and outside of EPIC
• Assisting with reviewing proposals and providing quick feedback to MAE, especially in the busy season
• Working on coverage disputes and assisting with complex claims
• Running an ERMR if a producer has a conflict
• Filling the gaps in any part of the service team due to expertise or capacity needs
• Assumes ownership of customer concerns and feedback through successful resolution
• Client facing Insurance Professional
• Ability and confidence to manage renewal and program updates throughout the year for large, complex clients with limited oversight
• Train, develop, and delegate to other team members for assistance in efficient ongoing program management
• Attends pre-renewal meetings and discusses renewal exposures and strategy with service team.
• Fields and responds promptly to inquiries from client, carriers, and Producers
• Assists with the retention of renewing accounts and looks for new sales opportunities by cross-selling and rounding out accounts
• Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards
• Serves as a resource to others in the department or organization for assistance with processes, procedures and knowledge of insurance
• May assist with training of other service staff
• Participate in the process of acquiring new business as needed which may include travel to prospective client offices
• Other duties as assigned.
WHAT YOU’LL BRING:
• Bachelor’s degree required
• Minimum ten (10) years’ experience in a commercial agency in client service and/or marketing
• Valid Property & Casualty License
• Maintain and manage required licensing continuing education requirements
• Advanced insurance designation preferred; AAI or CIC
• Proficiency with Microsoft products; ability to effectively use other account management tools including Sagitta and ImageRight
• Strong customer service skills with an ability to assess insurance coverage needs and make recommendations
• Thorough understanding of Commercial Lines underwriting, coverages and risk analysis
• Must be detail oriented, excel in a fast-paced environment, able to meet deadlines and work with a sense of urgency
• Excellent written and verbal communication skills
• Goal oriented and highly self-motivated and resourceful to achieve results
• Ability to work independently, as well as collaboratively in a team environment
COMPENSATION:
Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
WHY EPIC:
EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-AT1
#LI-Hybrid
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ROLE PURPOSE
The Senior Analyst, Underwriting Quality Control (QC) will establish and continually improve a consistent, risk-based quality control framework for work completed by Underwriters. The role will build on existing QC practices and tools, tailoring them to the Underwriting lifecycle, products, risk decisions and operating model.
The role provides an objective, evidence-led check that underwriting assessments and outcomes are complete, consistent, appropriately documented and aligned with internal policy, procedures and applicable requirements. It will turn review results into clear management information, actionable feedback, targeted training and measurable improvements in underwriting quality.
This is a hands-on role. The Senior Analyst will conduct QC reviews, maintain the framework and reporting, follow findings through to verified remediation, and work with Underwriters and leaders to address recurring gaps. The role reports to the Director of Underwriting and influences quality across the function without replacing the Underwriter’s decision-making accountability.
KEY RESPONSIBILITIES
BUILD AND OWN THE QC FRAMEWORK
- Assess existing QC materials, controls, data and workflows; identify what should be retained, improved or introduced for Underwriting.
- Design, document and implement an Underwriting-specific QC framework, including scope, risk-based sampling, review cadence, test scripts, scoring and severity definitions, evidence standards, escalation routes, dispute handling, calibration and remediation expectations.
- Tailor testing to the relevant underwriting stages, products, merchant and business models, risk tiers and applicable regional requirements.
- Define practical service levels and ownership for review, feedback, acknowledgement, remediation, re-review and closure, agreeing these with Underwriting leadership.
- Establish appropriate governance and records so that QC decisions and remediation are traceable and ready for internal or external review.
PERFORM AND CALIBRATE QC REVIEWS
- Review completed underwriting cases and test whether the case record is complete, and appropriately documented. Depending on case scope, this may include business model products, services and geographies; ownership, control and beneficial ownership; company and identity evidence; KYC/KYB and screening outcomes; licences and regulatory status; financial and operational evidence and accurate system records.
- Identify missing, inconsistent, stale or insufficient evidence, and opportunities to improve decision quality.
DRIVE REMEDIATION AND CONSTRUCTIVE CHALLENGE
- Communicate findings promptly, clearly and fairly to the relevant Underwriter and manager, with evidence and an actionable explanation of what needs to change.
- Track acknowledgement, corrective action and deadlines; proactively chase overdue responses and escalate unresolved or repeat issues.
- Work with Underwriters and leaders to understand root causes and ensure remediation addresses the underlying issue, not only the individual case.
REPORTING, INSIGHT AND CONTINUOUS IMPROVEMENT
- Produce regular, accurate QC reporting for Underwriting leadership, with clear commentary on coverage, pass and defect rates, severity, recurring themes, remediation status, turnaround and trends by relevant team, workflow, product or risk segment.
- Support internal audit, Compliance, Risk and other assurance requests by providing accurate QC records and explaining methodology and outcomes.
BUILD UNDERWRITING CAPABILITY
- Identify capability gaps from QC findings and partner with Underwriting leaders and relevant subject-matter experts to design and deliver focused training, coaching and practical guidance.
WHAT SUCCESS LOOKS LIKE
The ideal candidate is a rigorous and constructive quality professional who can build a practical control framework, apply it consistently and influence experienced Underwriters. They combine sound KYC/KYB judgement with strong analytical and reporting skills, confidence in following through on remediation, and the ability to turn case-level observations into improvements across a regional operation.
ESSENTIAL
- Significant experience in underwriting, merchant due diligence, AML/KYC/KYB, onboarding, financial crime operations, quality control, quality assurance or a related risk function within financial services, payments or fintech.
- Practical understanding of UK and EEA due diligence requirements, with familiarity across the US, Canada, Singapore, Hong Kong, UAE, Australia and New Zealand; ability to recognise jurisdictional differences and escalate interpretation questions appropriately.
- Demonstrated ability to design, implement or materially improve a QC, QA, control testing or file review framework.
- Strong reporting and data skills, including spreadsheets, pivot tables and clear management reporting; experience with Looker dashboard or business intelligence tools is an advantage. Use of AI is a plus.
- Effective stakeholder management and influencing skills, including the persistence to chase remediation and escalate overdue or repeat issues appropriately.
- Experience delivering training or coaching based on quality control findings.
NICE TO HAVE
- Direct exposure to underwriting or due diligence in a merchant acquiring setting.
- Familiarity with case management and CRM tools,dashboard platforms.
- A relevant degree or equivalent practical experience; recognised AML, financial crime or compliance qualifications (for example ACAMS or ICA) are beneficial but not mandatory.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London, England
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Self-serve is where the majority of our customers start their journey, and the Growth team owns that journey end to end.
This role owns the self-serve
existing business
: once a customer converts to paid, the account is yours - through every stage of its lifecycle, as it adopts more of the platform, grows its usage, and deepens its reliance on Fin.
Your mandate is to grow the value of the self-serve base: drive expansion, strengthen retention, and accelerate adoption of Fin and our newest products across thousands of paying customers. You'll own a book of business, a roadmap, and a cross-functional motion that spans product, lifecycle, data, and go-to-market. It's a rare Growth remit with a clear number to move and a lot of room to build the motions that move it.
What will I be doing?
Own the self-serve existing business book.
Own the remit end to end - from the moment a customer converts to the point they renew, expand, or leave - and be accountable for the net growth of that book.
Grow Fin adoption.
Get more customers using our AI Agent across the existing base, and help the customers who already use it automate more of their support.
Defend and expand.
Build the retention and expansion motions that grow the book - combining in-product experiences, lifecycle messaging, and a data/signal layer that flags which accounts need attention and when.
Connect self-serve and sales.
Design smooth, well-defined handovers between self-serve and sales in both directions, so the right customers get the right motion.
Fix the key journeys.
Partner with core product teams to remove friction on the journeys that matter most to self-serve customers - onboarding and activation, Fin setup and go-live, plan changes and expansion, billing and plan management.
Land new products & features.
Drive attach and adoption of new products & features across the self-serve base.
Understand the customer.
Deeply understand the customers you're serving through research, data, and direct interactions, and turn that understanding into a clear, prioritised roadmap you communicate to build alignment.
Build and ship.
Collaborate with engineers and designers to ideate, build, and ship solutions, and leverage AI to increase your efficiency and accelerate product development.
Measure impact.
Evaluate impact through quantitative and qualitative measures, own product quality, and model our company values and R&D principles in how you lead.
What skills do I need?
There is no minimum years of experience, and no need to have held the PM title. We care about your impact, drive, and potential - former founders, strategy & operations leaders, and consultants are as welcome as career PMs. The common thread is end-to-end ownership of a problem and the outcomes that follow. We'll be looking for evidence you've applied and grown these skills:
Growth and lifecycle expertise.
You've owned retention, expansion, adoption, or monetisation for a self-serve or product-led business, and you know how to move those numbers.
Sharp customer focus and problem framing.
You get to the real customer problem through research, data, and direct conversations before deciding what to build.
Strong data fluency.
You're comfortable working with funnels, cohorts, and customer signals to find opportunity, size it, and measure impact - and you make decisions from evidence, not instinct.
Compelling roadmaps.
You build and communicate a roadmap that makes the what, when, and why obvious to everyone who needs to align behind it.
Excellent product judgment.
You balance customer needs, business impact, and technical constraints, and you know what to ship now versus later.
Cross-functional leadership.
You drive outcomes across product, design, engineering, data, lifecycle marketing, CS, and sales - influencing teams you don't own.
AI fluency.
You understand how LLMs and AI agents work well enough to assess feasibility, make informed product decisions, and use AI to accelerate your own work.
Outcome-oriented.
You define success clearly, share progress openly, and hold yourself to measurable impact.
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Dublin, Ireland
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Self-serve is where the majority of our customers start their journey, and the Growth team owns that journey end to end.
This role owns the self-serve
existing business
: once a customer converts to paid, the account is yours - through every stage of its lifecycle, as it adopts more of the platform, grows its usage, and deepens its reliance on Fin.
Your mandate is to grow the value of the self-serve base: drive expansion, strengthen retention, and accelerate adoption of Fin and our newest products across thousands of paying customers. You'll own a book of business, a roadmap, and a cross-functional motion that spans product, lifecycle, data, and go-to-market. It's a rare Growth remit with a clear number to move and a lot of room to build the motions that move it.
What will I be doing?
Own the self-serve existing business book.
Own the remit end to end - from the moment a customer converts to the point they renew, expand, or leave - and be accountable for the net growth of that book.
Grow Fin adoption.
Get more customers using our AI Agent across the existing base, and help the customers who already use it automate more of their support.
Defend and expand.
Build the retention and expansion motions that grow the book - combining in-product experiences, lifecycle messaging, and a data/signal layer that flags which accounts need attention and when.
Connect self-serve and sales.
Design smooth, well-defined handovers between self-serve and sales in both directions, so the right customers get the right motion.
Fix the key journeys.
Partner with core product teams to remove friction on the journeys that matter most to self-serve customers - onboarding and activation, Fin setup and go-live, plan changes and expansion, billing and plan management.
Land new products & features.
Drive attach and adoption of new products & features across the self-serve base.
Understand the customer.
Deeply understand the customers you're serving through research, data, and direct interactions, and turn that understanding into a clear, prioritised roadmap you communicate to build alignment.
Build and ship.
Collaborate with engineers and designers to ideate, build, and ship solutions, and leverage AI to increase your efficiency and accelerate product development.
Measure impact.
Evaluate impact through quantitative and qualitative measures, own product quality, and model our company values and R&D principles in how you lead.
What skills do I need?
There is no minimum years of experience, and no need to have held the PM title. We care about your impact, drive, and potential - former founders, strategy & operations leaders, and consultants are as welcome as career PMs. The common thread is end-to-end ownership of a problem and the outcomes that follow. We'll be looking for evidence you've applied and grown these skills:
Growth and lifecycle expertise.
You've owned retention, expansion, adoption, or monetisation for a self-serve or product-led business, and you know how to move those numbers.
Sharp customer focus and problem framing.
You get to the real customer problem through research, data, and direct conversations before deciding what to build.
Strong data fluency.
You're comfortable working with funnels, cohorts, and customer signals to find opportunity, size it, and measure impact - and you make decisions from evidence, not instinct.
Compelling roadmaps.
You build and communicate a roadmap that makes the what, when, and why obvious to everyone who needs to align behind it.
Excellent product judgment.
You balance customer needs, business impact, and technical constraints, and you know what to ship now versus later.
Cross-functional leadership.
You drive outcomes across product, design, engineering, data, lifecycle marketing, CS, and sales - influencing teams you don't own.
AI fluency.
You understand how LLMs and AI agents work well enough to assess feasibility, make informed product decisions, and use AI to accelerate your own work.
Outcome-oriented.
You define success clearly, share progress openly, and hold yourself to measurable impact.
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: USA
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
The
Delivery Success Executive (DSE)
owns an assigned portfolio of customers and is accountable for both successful delivery and long-term commercial growth. The role combines portfolio management and delivery governance with deep product expertise and a clear commercial mandate: retention and expansion. As trusted advisors, DSEs use expert-level knowledge of the Creatio platform to validate approaches, guide best practices, and ensure every solution is aligned with customer needs, and delivering measurable business value.
The role is based in USA, remote.
Responsibilities:
- Product Expertise: Serve as a product knowledge carrier for the assigned portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem.
- Proactively advise customers and partners on optimal solution approaches and platform capabilities.
- Help customers achieve their desired business outcomes through strong product adoption, value realization, and high ROI.
- Portfolio & Project Management: Own an assigned portfolio of customers, overseeing their implementation projects and ongoing engagements.
- Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.
- Delivery Governance & Assurance: Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.
- Control and audit delivery processes, identifying early red flags to prevent delivery and launch-related issues.
- Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live.
- Risk & Solution Oversight: Work closely with Delivery Assurance Architects to validate both technical and functional aspects of solutions.
- Identify risks across the portfolio and drive mitigation strategies.
- Knowledge & Best Practices: Capture lessons learned, integrate them into the Center of Delivery Excellence framework, and mentor team members and partners.
- Customer Success & Commercial Growth: Develop a deep understanding of customers' business priorities and proactively identify opportunities to support their long-term success.
- Grow the customer portfolio through strong retention, zero churn, and active cross-sell and upsell.
- Collaborate closely with internal Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience.
- Customer & Partner Engagement: Act as the key contact and trusted advisor for customer executives across the assigned portfolio, communicating effectively with stakeholders at every level, including C-level.
- Provide portfolio-level visibility and transparency through governance meetings and reporting.
Requirements:
- Proven experience in program/portfolio management across multiple projects.
- 3+ years in B2B Customer Success, Account Management, or Project Management with enterprise accounts.
- Proven track record of driving adoption and value realization, and supporting retention and account growth (renewals, cross-sell, upsell).
- Deep Creatio platform expertise (functional and technical) and knowledge of competing low-code/no-code platforms.
- Ability to conduct high-level solution estimations and guide teams in applying best practices.
- Strong client-facing and stakeholder management skills, including communication at CxO level.
- Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution.
- Structured thinking, flexibility, and strong result orientation.
- Fluent English (required); additional languages may be required based on geography.
Nice to have: experience taking part in commercial negotiations and renewal discussions. Ability to travel for customer meetings and onsite engagements as needed.
What you should expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Barcelona
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
You'll join the Issuing Operations team in London and own the technical side of card issuing deals from first conversation to go-live. Pre-sale, you're front and centre: positioning our issuing platform, building custom card program flows, live demos, and POCs, and winning over the prospect's engineers, product leads, and payments architects while your Account Executive drives the commercial thread. Once the deal is ready, the weight shifts: our Implementation Engineers lead the build and you stay close, ensuring your issuing card program survives contact with reality.
You'll work on a modern, fast-moving platform alongside passionate payments experts across commercial and operations teams.
People who do well here are curious by default: they pull threads, teach themselves what the job needs next, and thrive in fast-paced commercial environments where they act before anyone asks. If that's how you work, you'll like it here.
WHAT YOU WILL BE DOING
- Drive Technical Deal Execution: Partner closely with Sales and Account Managers and the broader Issuing Operations team in high-velocity, high-stakes commercial environments to position Checkout.com http://Checkout.com’s card issuing platform, winning complex, multi-product deals.
- Architect Card Issuing Solutions: Understand client requirements across card issuing (virtual and physical cards, funding approaches, balance management, interchange economics as examples) and map them to our APIs and operational workflows to create robust solution designs.
- Build & Demonstrate: Run live technical demos, create POCs, and customise technical presentations for developer, operational, and executive audiences alike.
- Provide Issuing Domain Leadership: Act as an expert on Card Issuing, Program Management, Authorisation & Settlement streams, Network Tokenisation, 3DS, Fraud/Risk Controls, and card program operations.
- Lead Client Technical Interactions: Lead all technical discussions, from discovery calls and architecture workshops to operational readiness sessions, from first contact through go-live, collaborating closely with Implementation Engineers.
- Support Complex Procurement (RFPs/RFIs): Support the BID management team on technical, operational, security, and card program design queries in RFP and RFI responses.
- Voice of the Customer & Operational Feedback: Feed real-world program manager and developer feedback back to Product, Engineering, and Issuing Operations to champion card issuing feature enhancements and process improvements.
- Industry & Technical Mastery: Maintain deep expertise on Checkout.com http://Checkout.com’s issuing platform and stay ahead of evolving card scheme rules, issuing infrastructure, and European payment regulations.
- Full Lifecycle Technical Ownership: Equally comfortable wearing the hat of a pre-sales Solutions Engineer to win complex deals, and driving post-launch technical support, operational health, and incident resolution in production environments, fully owning the 360-degree client relationship from initial discovery through long-term delivery.
ABOUT YOU
EXPERIENCE
- 5+ years in a high-velocity, client-facing technical role (Sales Engineer, Solutions Architect, Pre-Sales Consultant, Implementation Engineer, or Technical Account Manager) at a PSP, Card Issuer / Issuer, Processor, Fintech, or Payments company.
- Proven track record operating directly in fast-paced commercial environments, managing competing deal priorities, and driving commercial momentum alongside sales and operations teams.
- Mandatory UK & EEA Issuing Experience: Hands-on experience designing, launching, or supporting virtual and physical card programs within the UK and EEA regulatory and scheme landscapes.
- Issuing Domain Knowledge: Expert understanding of card program mechanics, BIN ranges, issuer processing, and scheme compliance (Visa/Mastercard).
- Payment Foundations: Strong grasp of end-to-end payment flows, 3DS, Network Tokenisation, Apple/Google Pay, Strong Customer Authentication (SCA), and fraud engine mechanics.
TECHNICAL SKILLS
- Coding Ability: You can code and are comfortable with web technologies. Proficiency in at least one front-end (JavaScript, React) or back-end language (Node.js, Python, Java, .NET, Go).
- API & Debugging Mastery: Expert in API-based integrations (REST/JSON, Postman, Webhooks); able to build, reproduce, isolate, and explain technical issues using logs, API responses, and test environments.
HOW YOU WORK
- Exceptional Communicator: Clear written and verbal English; equally at home pitching to CTOs and lead architects as you are detailing unit economics and operational flows to CFOs, Operations leads, and C-level stakeholders.
- Commercially Minded: You talk interchange, authorization rates, card program economics, and revenue impact, not just API endpoints, and proactively push opportunities through the sales funnel.
- Highly Organised: Thrives under pressure with the ability to prioritise shifting workloads in a fast-moving, deal-driven environment.
NICE TO HAVE
- Global Issuing Experience: Exposure to launching card programs in global jurisdictions outside the UK/EEA (e.g., US, APAC, LATAM, MENA).
- Background: Former software engineering, developer advocacy, or technical product management background.
- Languages: Business fluency in an additional European language.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Claude Partner Network is how consulting firms, systems integrators, and other services partners build practices around Claude. When a company chooses a partner, it wants to know which firms have done this work well, in its industry and for its use case. Specializations are how the program will give it: credentials showing that a partner has demonstrated expertise in a given domain area.
As Partner Specializations Lead, you'll own this program end to end: the requirements a firm has to meet, the evidence review that decides who qualifies, the benefits that make a specialization worth earning, and the operating rhythm that keeps it credible year after year. Your job is to take an early framework into a structure that scales: opening it to thousands of partners, running evaluation cycles, and launching new specializations with cross-functional input.
This role suits someone who likes owning a standard. You'll work with partner managers, operations, enablement, marketing, and industry teams who each hold a piece of the program, and with senior leaders at partner firms who care a great deal about the outcome. A specialization only means something if it's earned, so you'll need to be rigorous with evidence, consistent in your decisions, and firm and clear when the answer is no.
Key responsibilities
Own each specialization's requirements, evidence standards, and benefits, and keep them current as our products and the partner network change
Run each evaluation cycle from invitation to decision: collect partner evidence, reconcile it against internal data, lead the review, and document every decision
Make and defend qualification decisions, including borderline cases, and apply the standard consistently across firms of very different sizes
Communicate outcomes to partner executives and their Anthropic account teams, including clear guidance for firms that did not qualify
Open the program to the wider partner network, and recommend which specializations come next based on customer demand, partner readiness, and Anthropic's priorities
Define the evidence standard for new specializations with Applied AI, Product, and industry go-to-market teams
Coordinate the teams that deliver the program's benefits (marketing, the partner directory, field enablement, technical support) so that earning a specialization leads to something real
Work with Partner Enablement so that partner learning paths and certifications support each specialization
Build the operating rhythm: renewal, remediation periods, an appeals path, and the tracking and reporting that show whether the program is working
Design the review process to scale, using Claude and automation so that routine steps don't depend on a person
Write and maintain partner-facing guidance (program guide sections, FAQs, application materials), clear enough for a partner to know where it stands without asking us, and internal guidance for field teams
Use program data to recommend where each requirement's bar should sit and when it should move, and bring those recommendations to partner leadership
Minimum qualifications
Experience owning an external-facing program with published requirements (a partner, channel, certification, accreditation, or similar program), including running at least one full evaluation, qualification, or renewal cycle
Experience making qualification or eligibility decisions against a written standard and communicating those decisions, including declines, to senior external stakeholders
Experience working with CRM or PRM data, such as Salesforce reports or a partner portal, as a regular part of your job
Strong writing: able to produce clear program requirements, decision memos, and partner-facing guidance that need little editing
Experience leading work to a fixed date across several teams you do not manage, such as operations, marketing, enablement, and field teams
Work effectively where the process is still being built and the details are still changing
Are excited about Anthropic's mission to develop AI that is safe and beneficial
Preferred qualifications
Experience designing or running a partner competency, specialization, or credential program at a technology company
Experience with services partners (systems integrators, consultancies) from either side: managing them at a vendor, or building a practice around a vendor's technology at a firm, and an understanding of how those firms decide where to invest their people
SQL or BI-tool skills sufficient to pull and check your own program data
Experience taking a program from its first launch to a repeatable operating cycle
Experience launching a program publicly with marketing and communications partners
Enough technical depth to judge whether a partner's evidence of a software or AI deployment holds up
Experience working with customers in regulated or specialized industries, such as financial services, healthcare, or the public sector
Experience designing partner benefits or incentives, and an understanding of how they change partner behavior
Hands-on experience building AI workflows with Claude or similar tools, and curiosity about how AI changes professional services delivery
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$300,000
—
$365,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - Sydney, Australia
Workplace: Remote
ABOUT US:
Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: .
ABOUT YOU:
You are excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.
RESPONSIBILITIES:
- You are the strategic lead for the clients in your book of business.
- You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs.
- You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
- You will uncover and manage risk within your book of business in a timely and effective manner.
- You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities.
- You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.
REQUIREMENTS
- 3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred).
- Proven success managing enterprise renewal and expansion cycles.
- Track record of meeting or exceeding retention and growth targets.
- Executive presence and ability to influence VP+ and C-level stakeholders.
- Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics).
- Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
- Exceptional organizational skills and ability to manage multiple complex accounts simultaneously.
- Experience leading cross-functional initiatives without direct authority.
A plus if you have:
- Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
- Deep analytical fluency in ecommerce experimentation and performance data.
- Previous experience working with Constructor or Constructor customers
BENEFITS
- 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
- 💰 A competitive compensation package including stock options
- 🌎 Fully remote team - choose where you live
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
- 💻 Apple laptops provided for new employees
- 🧑🎓 Training and development budget for every employee, refreshed each year
- 👪 Parental leave for qualified employees
- 🧠 Work with smart people who will help you grow and make a meaningful impact
DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: Tennessee - Murfreesboro
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. This role leads all on-site functions, including leasing, resident experience, financial management, and property maintenance, while ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager drives a culture of service excellence, accountability, and collaboration. This role is ideal for a results-driven professional who can balance financial performance, team leadership, and resident satisfaction to maximize asset value and deliver strong operational outcomes.
Key Responsibilities
Financial & Asset Management
Manage the financial performance of the community, including operating within budget and achieving revenue and expense targets
Oversee rent collection, delinquency management, and bad debt recovery, including participation in legal proceedings as necessary
Review and approve invoices to ensure accuracy, proper coding, and budget alignment
Assist the Regional Manager in developing and managing the annual operating budget
Analyze financial reports, occupancy trends, and market data to drive informed decision-making
Operations & Property Oversight
Oversee the daily operations of the community, ensuring efficiency, organization, and compliance with company policies
Conduct regular property inspections to identify maintenance needs, safety concerns, and opportunities for improvement
Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections
Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and capital needs
Maintain accurate and complete records, including resident files, vendor contracts, property inventory, and compliance documentation
Ensure all administrative systems and property management data are accurate and up to date
Leasing, Marketing & Resident Experience
Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals
Conduct regular market surveys and competitive analysis to inform pricing and positioning
Oversee leasing performance, ensuring effective use of sales techniques and marketing tools
Implement resident retention programs to drive renewals and satisfaction
Ensure a high level of responsiveness to resident requests and service needs
Plan and support resident engagement initiatives and community events
Team Leadership & Development
Lead, coach, and develop all on-site office and maintenance team members
Oversee hiring, onboarding, training, scheduling, and performance management for the community team
Foster a strong team culture focused on accountability, collaboration, and service excellence
Provide ongoing feedback, coaching, and development opportunities to support team success
Set clear expectations and monitor performance against property and company goals
Compliance & Risk Management
Ensure compliance with company policies, safety standards, and all applicable local, state, and federal regulations
Promote safety awareness and ensure adherence to OSHA standards across the community
Identify and address potential risks, safety hazards, and operational concerns proactively
Maintain appropriate documentation for permits, licenses, and regulatory requirements
What You Bring
3
+
years
of multifamily Property Manager experience required
High school diploma or GED required; college degree preferred
Professional designations such as CAM, ARM, or CCRM preferred
Strong financial acumen, including budgeting, reporting, and expense management
Solid understanding of leasing, marketing strategies, and resident retention
Excellent communication, leadership, and interpersonal skills
Strong organizational skills with attention to detail and ability to manage multiple priorities
Effective problem-solving skills with the ability to make sound decisions in a fast-paced environment
Proficiency in Microsoft Office Suite
Experience with Entrata, REBA, or similar systems
Self-starter with strong initiative, accountability, and a results-driven mindset
Flexibility to work extended hours, including time prior to office opening
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Stand or walk or sit alternatively depending on the day’s needs. Estimate 70% of time is spent on feet and 30% sitting at a desk
Bending, stooping, and squatting for filing and picking up litter around the property frequently
Ability to climb stairs frequently needed to show and inspect the property
Pushing and pulling doors/cabinets to inspect the property frequently
Reaching above the shoulders for supplies and inspecting the property frequently
Writing/typing for communication frequently
Grasping/turning for telephone and doorknob use frequently
Finger dexterity to operate office equipment frequently
Lifting/carrying 10-25 lbs. occasionally needed
Constant need for vision in small detail and beyond arm’s reach to view computer screens, reports, forms, inspecting property, etc.
Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
CPT-11763
Assistant to the Executive Team
Independent Contractor – CPT-11763 Assistant to the Executive Team/Business Support VA/Senior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The Assistant to the Executive Team provides administrative and operational support to the executive team overseeing multiple entities. This role serves as a central point of contact for day-to-day administrative functions, helping the team stay organized, on schedule, and operationally efficient.
The ideal candidate has previous experience supporting construction projects and is comfortable attending meetings, documenting discussions, managing follow-ups, organizing project documentation, and ensuring action items are completed on time. This individual will work closely with leadership to improve communication, maintain organization, and help keep projects moving efficiently.
The successful candidate will have strong administrative and project coordination skills, excellent proficiency with Microsoft Office, SharePoint, and Dropbox.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Administrative Support
· Manage executive calendars, schedule meetings, and provide reminders
· Maintain ongoing task lists and follow up on outstanding items as needed
· Draft emails / follow ups for CEO
· Prepare meeting agendas and summaries as requested
· Draft, format, produce & distribute reports, presentations, and briefs utilizing software such as Excel, PowerPoint, Word, etc.
· Research as requested by the executive team
· Assist with general administrative tasks and day-to-day office support.
· Maintain organized records and ensure important documents are properly filed and named per the company’s file naming protocol
· Research and book domestic and international travel for business and personal travel as requested
· Collect (using Loop) & place lunch orders for Wednesday lunches
Project Coordination
· Attend project meetings via Teams or Zoom and take detailed meeting minutes
· Document key discussions, project updates, and action items utilizing
· Track project deliverables and ensure follow-up tasks are completed
· Coordinate communication between internal team members and stakeholders
· Help monitor project timelines and remind team members of upcoming deadlines
· Assist the Project Manager with administrative coordination throughout project lifecycles
· Maintain organized project files and documentation using Dropbox & SharePoint
· Assist the CEO or Project Managers in preparing proposals and presentations from PowerPoint templates and previously developed samples
Follow-up & Communication
· Follow up on outstanding action items after meetings
· Communicate with team members regarding project updates and pending tasks
· Schedule follow-up meetings as needed
· Ensure accountability by tracking commitments and project progress
Document Management
· Organize and maintain project documentation in Dropbox & SharePoint
· Ensure files are properly named, stored, and easily accessible
· Maintain version control of project documents
· Assist in organizing contracts, reports, and project-related records
Team & Operations Support
· Serve as administrative point of contact for internal team members
· Assist with company meeting preparation, including agendas, reminders, sending, and updating invitations
· Assist with scheduling meetings
Insurance Compliance
· Own the tracking and collection of vendor insurance certificates (COIs), ensuring renewals are received and filed before expiration
· Upload COIs to Procore
· Maintain an up-to-date COI compliance log for all vendors and partners, tracking expiration dates, renewal requests, and correspondence history to ensure continuous coverage and zero lapses in compliance
· Manage the relationship with the outsourced insurance consultant and work with them for onboarding new subcontractors
· On occasion, support the Controller with digital filing, logging, and organization of invoices
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, adhering to any timelines, guidelines, and deliverables agreed to in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous experience supporting construction projects preferred
Experience taking professional meeting minutes
Experience coordinating project follow-ups and scheduling meetings
Strong proficiency with Microsoft Office Suite
Advanced knowledge of Microsoft Outlook
Experience using Dropbox for document management
Excellent computer and organizational skills
Experience supporting executives or project managers preferred
IDEAL CANDIDATE PROFILE
· Previous administrative or project coordination experience
· Ability to manage multiple priorities across team members
· Real estate or construction industry experience strongly preferred
· Excellent organizational and multitasking abilities
· High level of attention to detail
· Strong follow-through with outstanding attention to detail
· Comfortable attending meetings and documenting detailed notes
· Strong written and verbal communication skills
· Proactive, dependable, and highly organized
· Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint, PowerPoint)
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
· Microsoft Office Suite – including Outlook, Word, Excel & PowerPoint
· SharePoint
· Dropbox
· Procore (preferred)
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 8:00 am to 5:00 pm (Eastern)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Senior, and Advanced Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 8:00 am to 5:00 pm (Eastern)
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Near Native
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.
Role Overview
As a Majors Customer Success Manager, you’ll lead AI implementation, adoption and change management for Harvey’s largest customers, including leading law firms, Fortune 500 companies and asset managers. You’ll work directly with senior leaders and practicing lawyers to identify where AI can improve their work, turn those opportunities into implementation plans and lead the cross-functional effort to deliver results.
You’ll own the customer relationship end to end as the primary lead for a portfolio of strategic accounts, from initial deployment through ongoing adoption and renewal. This role combines the strategic depth of advisory work with responsibility for account health, measurable customer value and retention. You’ll drive retention by establishing measurable value, understanding customer needs and addressing barriers to continued investment, partnering with Sales throughout the customer lifecycle.
What You’ll Do
- Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones, owners and success measures. Drive execution across practice groups, business functions and regions, adapting the plan as you learn what works.
- Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice. Develop champions, address resistance and coordinate targeted training with Legal Product Specialists. Help customers turn successful individual use cases into repeatable ways of working across teams.
- Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase of work. Address risks early and lead the response to escalations, keeping customers informed and internal teams accountable for resolution.
- Drive retention and support growth. Conduct ongoing discovery to understand customer goals, decision criteria and stakeholder sentiment. Build the case for renewal through demonstrated value, address retention risks early and equip Sales to lead renewal discussions. Identify expansion opportunities grounded in customer needs and business impact.
- Lead cross-functional delivery. Bring together Legal Engineering, technical specialists, Product and Sales around a shared customer plan. Clarify responsibilities, manage dependencies and resolve blockers. Coordinate specialist contributions and ensure their work advances the broader account strategy. Translate customer needs and delivery lessons into product feedback and repeatable playbooks.
- Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders. Lead discussions about investment and progress, align stakeholders with competing goals and manage difficult conversations when expectations or results shift.
Travel required: up to 25%.
What You Have
- Experienced background in asset management, banking or financial service management consulting, technology advisory, transformation delivery or strategic enterprise customer success, with direct responsibility for delivering complex client programs. Experience serving legal, financial services or professional services organizations is valuable.
- A track record of turning business goals into executable plans and managing multiple work streams through delivery, with clear ownership of timelines, stakeholder alignment and results.
- Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people who use it.
- The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution.
- Strong analytical and commercial judgment, with the ability to assess customer value, uncover renewal considerations and identify retention risks early.
- A collaborative approach and the judgment to prioritize across a demanding customer portfolio. You take initiative, work effectively through ambiguity and bring curiosity about AI and its practical applications.
What We Offer
- Ownership of AI implementation and transformation programs with some of the world’s leading legal and business organizations.
- The opportunity to build lasting customer relationships and see your work translate into measurable improvements over time.
- Close collaboration with product and specialist teams, with direct input into how Harvey’s technology and customer delivery approach evolve.
COMPENSATION RANGE
- $180,000-$210,000 OTE with an 80/20 split
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-BS1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a Majors Customer Success Manager, you’ll lead AI implementation, adoption and change management for Harvey’s largest customers, including leading law firms, Fortune 500 companies and asset managers. You’ll work directly with senior leaders and practicing lawyers to identify where AI can improve their work, turn those opportunities into implementation plans and lead the cross-functional effort to deliver results.
You’ll own the customer relationship end to end as the primary lead for a portfolio of strategic accounts, from initial deployment through ongoing adoption and renewal. This role combines the strategic depth of advisory work with responsibility for account health, measurable customer value and retention. You’ll drive retention by establishing measurable value, understanding customer needs and addressing barriers to continued investment, partnering with Sales throughout the customer lifecycle.
What You’ll Do
- Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones, owners and success measures. Drive execution across practice groups, business functions and regions, adapting the plan as you learn what works.
- Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice. Develop champions, address resistance and coordinate targeted training with Legal Product Specialists. Help customers turn successful individual use cases into repeatable ways of working across teams.
- Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase of work. Address risks early and lead the response to escalations, keeping customers informed and internal teams accountable for resolution.
- Drive retention and support growth. Conduct ongoing discovery to understand customer goals, decision criteria and stakeholder sentiment. Build the case for renewal through demonstrated value, address retention risks early and equip Sales to lead renewal discussions. Identify expansion opportunities grounded in customer needs and business impact.
- Lead cross-functional delivery. Bring together Legal Engineering, technical specialists, Product and Sales around a shared customer plan. Clarify responsibilities, manage dependencies and resolve blockers. Coordinate specialist contributions and ensure their work advances the broader account strategy. Translate customer needs and delivery lessons into product feedback and repeatable playbooks.
- Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders. Lead discussions about investment and progress, align stakeholders with competing goals and manage difficult conversations when expectations or results shift.
Travel required: up to 25%.
What You Have
- Experience in management consulting, technology advisory, transformation delivery or strategic enterprise customer success, with direct responsibility for delivering complex client programs. Experience serving legal, financial services or professional services organizations is valuable.
- A track record of turning business goals into executable plans and managing multiple workstreams through delivery, with clear ownership of timelines, stakeholder alignment and results.
- Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people who use it.
- The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution.
- Strong analytical and commercial judgment, with the ability to assess customer value, uncover renewal considerations and identify retention risks early.
- A collaborative approach and the judgment to prioritize across a demanding customer portfolio. You take initiative, work effectively through ambiguity and bring curiosity about AI and its practical applications.
What We Offer
- Ownership of AI implementation and transformation programs with some of the world’s leading legal and business organizations.
- The opportunity to build lasting customer relationships and see your work translate into measurable improvements over time.
- Close collaboration with product and specialist teams, with direct input into how Harvey’s technology and customer delivery approach evolve.
COMPENSATION RANGE
- $180,000-$210,000 OTE with an 80/20 split
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a Majors Customer Success Manager, you’ll lead AI implementation, adoption and change management for Harvey’s largest customers, including leading law firms, Fortune 500 companies and asset managers. You’ll work directly with senior leaders and practicing lawyers to identify where AI can improve their work, turn those opportunities into implementation plans and lead the cross-functional effort to deliver results.
You’ll own the customer relationship end to end as the primary lead for a portfolio of strategic accounts, from initial deployment through ongoing adoption and renewal. This role combines the strategic depth of advisory work with responsibility for account health, measurable customer value and retention. You’ll drive retention by establishing measurable value, understanding customer needs and addressing barriers to continued investment, partnering with Sales throughout the customer lifecycle.
What You’ll Do
- Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones, owners and success measures. Drive execution across practice groups, business functions and regions, adapting the plan as you learn what works.
- Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice. Develop champions, address resistance and coordinate targeted training with Legal Product Specialists. Help customers turn successful individual use cases into repeatable ways of working across teams.
- Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase of work. Address risks early and lead the response to escalations, keeping customers informed and internal teams accountable for resolution.
- Drive retention and support growth. Conduct ongoing discovery to understand customer goals, decision criteria and stakeholder sentiment. Build the case for renewal through demonstrated value, address retention risks early and equip Sales to lead renewal discussions. Identify expansion opportunities grounded in customer needs and business impact.
- Lead cross-functional delivery. Bring together Legal Engineering, technical specialists, Product and Sales around a shared customer plan. Clarify responsibilities, manage dependencies and resolve blockers. Coordinate specialist contributions and ensure their work advances the broader account strategy. Translate customer needs and delivery lessons into product feedback and repeatable playbooks.
- Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders. Lead discussions about investment and progress, align stakeholders with competing goals and manage difficult conversations when expectations or results shift.
Travel required: up to 25%.
What You Have
- Experience in management consulting, technology advisory, transformation delivery or strategic enterprise customer success, with direct responsibility for delivering complex client programs. Experience serving legal, financial services or professional services organizations is valuable.
- A track record of turning business goals into executable plans and managing multiple workstreams through delivery, with clear ownership of timelines, stakeholder alignment and results.
- Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people who use it.
- The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution.
- Strong analytical and commercial judgment, with the ability to assess customer value, uncover renewal considerations and identify retention risks early.
- A collaborative approach and the judgment to prioritize across a demanding customer portfolio. You take initiative, work effectively through ambiguity and bring curiosity about AI and its practical applications.
What We Offer
- Ownership of AI implementation and transformation programs with some of the world’s leading legal and business organizations.
- The opportunity to build lasting customer relationships and see your work translate into measurable improvements over time.
- Close collaboration with product and specialist teams, with direct input into how Harvey’s technology and customer delivery approach evolve.
COMPENSATION RANGE
- $180,000-$210,000 OTE with an 80/20 split
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
We are seeking a hands-on, systems-driven RevOps Manager to own the data, tools, and processes behind every stage of our revenue funnel: signup, trial, paid, renewal, expansion, and churn. You will own our CRM, our funnel data, the weekly revenue scorecard, and the workflows that move accounts from one stage to the next.
Location: Global - Remote
About the Role
You’ll support our Legal Team across LATAM and other international jurisdictions, focusing on betting and gaming regulations, contracts and general legal matters. Your responsibilities will include reviewing and drafting contracts and legal documents, conducting legal research, supporting litigation matters, handling corporate housekeeping and maintaining the legal library, all under the supervision of the Legal Counsel. The role will also provide exposure to broader international legal matters, including commercial contracts, corporate governance and regulatory topics, as well as opportunities to assist with regulatory and certification processes, such as audits, submissions and communications with testing laboratories and regulators, depending on business needs.
What you'll do:
Review, draft and negotiate commercial agreements (vendor, service, marketing, sponsorship, affiliate, NDAs, data processing), flagging risks and proposing mitigations to the Legal Counsel
Review corporate, regulatory and commercial documents (policies, terms and conditions, powers of attorney, board resolutions, filings) for accuracy and consistency
Keep the legal library and contract repository up to date, with version control, templates, standard clauses, a central register of contracts and key dates (renewals, expiries, notice periods), and an internal knowledge base
Support litigation and administrative proceedings by gathering documents and evidence, tracking deadlines, coordinating with external counsel, and preparing case summaries and status reports
Carry out legal and regulatory research (contracts, consumer, data protection, corporate, betting/gaming law) and draft junior-level memos and opinions
Help with corporate housekeeping: entity records, corporate acts, registrations and filings
Support regulatory and certification processes when needed: tracking certificate and report expiry dates, preparing documents for audits and regulator submissions, and liaising with testing labs;
Assist the Compliance teams (Brazil, Mexico and other markets.) with policy drafts, regulatory checks and internal processes;
Handle internal legal requests from business teams (Product, Marketing, Finance, HR), sorting and routing them under the Legal Counsel’s supervision;
Prepare reports and status updates for leadership and stakeholders;
Support certification and compliance projects end-to-end: scheduling, tracking progress, coordinating with testing labs (ATFs), preparing documentation for audits and regulator submissions;
Interface with external certification bodies, testing labs, third-party vendors, and regulators;
Prepare reports, dashboards and status updates for leadership & stakeholders
What you'll bring:
Complete Law bachelor's degree and active BAR membership;
Fluent English and Spanish (written & spoken) are mandatory.
Attention to detail, strong organizational skills, ability to manage multiple certification tracks
Analytical mindset, capacity to learn technical standards (software, testing, gaming)
Proactive, good communicator, ability to liaise across teams and external entities
Even better if:
Understanding of games, betting, sports and igaming industry.
Media contract management
Interest in sports.
Experience or coursework in contracts and regulatory law, litigation support or in-house legal routines (including internships).
Availability to work on hybrid model and/or to relocate to São Paulo, Brazil, but fully remote applications will also be considered;
ОфисheadLondon
География найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Автоотклики