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Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.   About the role   When a farmer gets in touch at 3am because a herd needs moving or a virtual fence isn’t holding, they need someone who understands what’s at stake and can get them to a fix. You’ll lead the teams that make that happen. We’re looking for a Senior Manager to lead Customer Experience across APAC. Based at our Customer Experience centre of excellence in Auckland, you’ll lead a growing team of 40+ Support Specialists through five leaders, including our Customer Experience Shift Leads and an Enterprise Customer Experience Lead you’ll hire. You’ll lead two teams: - Tier 2 is our 24/7 human support team. It primarily supports APAC and covers the US and South America when their local teams are offline. AI handles Tier 1, so the issues that reach your team are often more complex and technical. You’ll build the team’s confidence and capability to diagnose and resolve more of those issues directly. - Enterprise is a new team you’ll build with the lead you hire. Together, you’ll design how we support our largest and most complex customers, from onboarding and regular health checks to spotting risk early and getting expert help to customers when something goes wrong.   You’ll co-own APAC Customer Experience strategy with regional and Customer leadership and turn it into a 6 to 12 month roadmap and operating plan. You’ll make the calls on priorities, team structure, staffing and ways of working, and own the results across customer satisfaction, response and resolution times, quality, escalations and cost to serve. You’ll work with Field, Technical Support, Product, Engineering and AI to make the whole support experience work better. You’ll spend time with farmers and ranchers on farm, at events and at our R&D farm, then bring what you learn back into how we support customers and what we build next.   What your day could look like - Defining what an epic customer experience looks like at Halter, then building the standards, coaching and habits that make it happen on every shift. - Co-owning APAC Customer Experience strategy and turning it into a clear 6 to 12 month roadmap. - Coaching your Shift Leads to run high-performing teams, setting clear expectations, and holding the bar across every shift. - Hiring the Enterprise Lead, then designing and building the Enterprise support model and team with them. - Making sure everyone gets a world-class experience, whether they're an APAC customer or another region you're covering out-of-hours. - Jumping on the complex, high-impact, or high-risk stuff, and using those moments to coach the team. - Building Tier 2’s technical capability so more complex issues are resolved quickly and independently. - Owning coverage, rostering and capacity so the 24/7 operation keeps pace with global growth. - Spending time on farm with customers, with our field reps, and at our R&D farm - Partnering with our field teams on customer health, and feeding what you're seeing back to Product, Engineering, and the AI team. - Working alongside leaders in our other regions, shaping how we do support globally.   Who we're looking for - Experience leading multiple customer-facing teams through other leaders or managers. - Experience in a 24/7, multi-time-zone or technical support environment. - Experience building a new team or service model from scratch, ideally an Enterprise, key account or strategic customer function. - Experience with both proactive and reactive customer support models. - A track record of building capability and lifting performance over time. - Experience co-owning strategy and turning it into measurable outcomes. - A track record of owning and improving support metrics, with strong data skills and sound judgement across operational, customer and technical priorities. - Experience working cross-functionally with Product, Engineering, AI, Field or Technical Support. - The ability to influence leaders and stakeholders outside your reporting line.   You'll crush this role if you - Can think strategically while staying close to customers and operational detail. - Build and grow leaders, not just individual contributors. - Create clarity across teams with different priorities and operating rhythms. - Get stuck into hard problems and build systems that stop them coming back. - Run on data, using it daily to make decisions, spot patterns and improve outcomes. - Care about the whole customer experience, even when parts of it sit outside your direct ownership. - Thrive in speed and ambiguity, and make good calls with half the picture. - Think big but start small, getting a scrappy first version out, testing it and scaling what works. - Are already AI-first, using new tools to make teams faster, sharper and more capable. - Last but definitely not least; Are customer obsessed. You care deeply about farmers, ranchers and their animals, and you won’t settle for “good enough” when it comes to their experience.   Bonus points if you have - Experience leading a regional or global Customer, Support, Success or Operations function. - Experience leading an overnight or 24/7 function. - Experience with hardware products or field-deployed technology. - An understanding of the farming or livestock industry. - Startup or high-growth experience. - Familiarity with tools like Intercom, Salesforce, or similar. - Experience with AI support tooling and human-in-the-loop workflows. - Experience in agtech.   Why our team loves working at Halter - Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth. - A genuine and shared connection to our mission to make a difference in the world. - The pride of joining an iconic New Zealand technology company. The excitement, risk, and reward of a high-growth technology scale-up on the global stage. - Our ideas are truly valued, we are able to move fast, and our impact is real. - State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows? - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. - We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Delicious snacks and drinks are available for your daily flow.     Our Office First Approach   There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.   We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.   Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.   JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Responsibilities: — Develop mobile applications using Flutter. — Work with Git for version control. — Participate in software architecture decisions. Requirements: — Middle+ level experience in Flutter development. Benefits: — Work in a global, remote-first company. — Be part of ambitious plans for 2025 and 2026. Note: Application is via Runello bot.

Responsibilities: — Provide legal support for compliance, operations, finance, technology, and senior leadership. — Handle employment and HR matters across multiple jurisdictions and legal entities. — Draft, review, and negotiate commercial contracts, NDAs, and operational documents. — Monitor regulatory changes and provide business-oriented legal guidance. — Support licensing and compliance in regulated markets. — Assist with new market expansion, entity setup, and regulatory approvals. — Manage external legal counsels when necessary. Requirements: — At least 7 years of post-qualification legal experience in international legal teams, preferably with in-house experience and expertise in IT, EdTech, FinTech, or Banking. — Fluent in Russian and English, both written and spoken. — Ability to independently manage complex, multi-jurisdictional legal matters. — Strong commercial and business-oriented mindset. — Advanced user of Google Workspace and AI tools, including Gemini and Claude. — Excellent written and verbal communication skills. — Strong organizational skills, time management, and resilience under pressure. — Advantageous to have strong knowledge of UK Common Law or UK Law Solicitor qualification, or willingness to obtain it. Benefits: — Fully remote work from anywhere. — Professional growth opportunities and competitive compensation. — Involvement in international projects with strategic exposure. — High level of ownership and autonomy. — AI-driven work environment. — 40 paid days off per year.

Location: AU: Sydney (45 Clarence St) Workplace: Hybrid The role and its impact Xero helps small businesses thrive, and as our Communications Director for ANZ, you will shape how that story is told across Australia and New Zealand. You will own the regional communications strategy and have a real voice in how the Xero brand shows up, from media relations to external content. You will also guide executive profiling for the ANZ Managing Director and act as a trusted adviser when issues call for careful handling. Success is measured through media reach and sentiment, audience engagement with our campaigns, and a healthy brand reputation in market. This is a full-time, 12-month fixed-term contract role covering parental leave. It offers plenty of exposure to senior stakeholders, and you will work in an organisation that is building AI into how it works, with tools and support to help you experiment. The team and how they connect You will be part of the ANZ Marketing team and manage a small, skilled communications team. Together you will work alongside Customer Marketing, Product Marketing, Integrated Marketing and Events colleagues to deliver integrated campaigns and programs. You will stay closely connected with Global and Regional Communications counterparts, as well as our Government Relations, Legal, Customer Experience and Incident Management teams. Initially, you will focus on: ➔ Shaping the annual ANZ communications strategy and delivering executive profiling for our senior regional voices ➔ Bringing EOFY campaigns to life in both New Zealand and Australia as part of integrated marketing programs ➔ Staying one step ahead on proactive and reactive communications, including issues and crisis response Where and how you can work This is a hybrid role based in Melbourne or Sydney. You will split your time between our office and working remotely, with Boost days giving the team regular chances to connect, collaborate and recharge in person. Here are some of the things we are looking for ➔ You bring a track record of shaping and delivering multi-channel communications strategies in complex, matrixed organisations. ➔ Expect to Go Bold by advising senior stakeholders and executives with clear, calm counsel, especially when the stakes are high. ➔ Hands-on skills in media relations, customer content development and issues management, backed by sound judgement, will serve you well. ➔ Time in a multinational company or agency, building trust with executive teams, will help you hit the ground running. ➔ You will Go Together by working across Marketing, Global Communications and agency partners, while coaching your team to do their best work. ➔ A curious, experimental approach to AI, balanced with care and quality, will help you Go Fast and Go Further. A genuine interest in small business success and new technology will too. Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid The role and its impact Xero helps small businesses thrive, and as our Communications Director for ANZ, you will shape how that story is told across Australia and New Zealand. You will own the regional communications strategy and have a real voice in how the Xero brand shows up, from media relations to external content. You will also guide executive profiling for the ANZ Managing Director and act as a trusted adviser when issues call for careful handling. Success is measured through media reach and sentiment, audience engagement with our campaigns, and a healthy brand reputation in market. This is a full-time, 12-month fixed-term contract role covering parental leave. It offers plenty of exposure to senior stakeholders, and you will work in an organisation that is building AI into how it works, with tools and support to help you experiment. The team and how they connect You will be part of the ANZ Marketing team and manage a small, skilled communications team. Together you will work alongside Customer Marketing, Product Marketing, Integrated Marketing and Events colleagues to deliver integrated campaigns and programs. You will stay closely connected with Global and Regional Communications counterparts, as well as our Government Relations, Legal, Customer Experience and Incident Management teams. Initially, you will focus on: ➔ Shaping the annual ANZ communications strategy and delivering executive profiling for our senior regional voices ➔ Bringing EOFY campaigns to life in both New Zealand and Australia as part of integrated marketing programs ➔ Staying one step ahead on proactive and reactive communications, including issues and crisis response Where and how you can work This is a hybrid role based in Melbourne or Sydney. You will split your time between our office and working remotely, with Boost days giving the team regular chances to connect, collaborate and recharge in person. Here are some of the things we are looking for ➔ You bring a track record of shaping and delivering multi-channel communications strategies in complex, matrixed organisations. ➔ Expect to Go Bold by advising senior stakeholders and executives with clear, calm counsel, especially when the stakes are high. ➔ Hands-on skills in media relations, customer content development and issues management, backed by sound judgement, will serve you well. ➔ Time in a multinational company or agency, building trust with executive teams, will help you hit the ground running. ➔ You will Go Together by working across Marketing, Global Communications and agency partners, while coaching your team to do their best work. ➔ A curious, experimental approach to AI, balanced with care and quality, will help you Go Fast and Go Further. A genuine interest in small business success and new technology will too. Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Responsibilities: — Lead the planning and implementation of a migration to a Google Cloud Platform (GCP) solution. — Drive the organisation's cloud transformation agenda. — Provide advice to the business. — Oversee the full project lifecycle of the migration from start to finish. Requirements: — Extensive experience in GCP architecture, engineering, security, and IAM. — Strong background in delivering cloud adoption projects using GCP, AWS, or Azure. — Working knowledge of Jira. — Ability to develop technical designs and define test plans. — Strong communication skills and ability to collaborate with people at all levels. — Problem-solving skills and enthusiasm for new challenges. — Experience working as part of an Agile team. Benefits: — Fully remote position with flexible working arrangements. The role is with a leading eCommerce business based in the UK. The position is permanent and fully remote.

Responsibilities: — Architect, launch, and optimize high-converting Meta Ads and Google Search campaigns. — Manage budget pacing, audience segmentation, bid strategies, search queries, and negative keyword lists. — Maintain meticulous account hygiene, access controls, billing protocols, naming conventions, and policy compliance. — Translate high-level project personas, narrative angles, and visual hooks into rigorous creative testing frameworks. — Set minimum spend thresholds, monitor fatigue indicators, and deliver structured briefs to internal design and video teams for iterations and new creative concepts. — Set up, audit, and troubleshoot tracking architecture via GA4, Google Tag Manager, Meta Pixel, and Conversions API. — Integrate CRM data pipelines to enable closed-loop offline conversion tracking. — Build and manage Looker Studio dashboards demonstrating true acquisition ROI, appointment volume, and sales conversion rates. — Deliver structured weekly written updates detailing performance drivers, strategic shifts, and upcoming optimizations. — Audit full user journeys from click to qualification, proposing ongoing landing page enhancements. — Execute technical SEO and Answer Engine Optimization initiatives including site speed fixes and email nurture workflows. — Leverage AI tools across daily operations, data analysis, reporting synthesis, and rapid creative ideation. — Develop and document standard operating procedures leveraging AI to increase throughput without compromising quality or strategic rigor. Requirements: — Minimum of 5 years of direct, hands-on performance marketing experience managing multi-client portfolios within an agency. — Deep, current technical proficiency in Meta Ads Manager and Google Ads (Search). — Proven track record driving high-intent B2C or high-consideration lead generation measured by sales outcomes. — Hands-on experience configuring GA4, GTM, Meta CAPI, offline conversion feeds, and custom Looker Studio dashboards. — Solid understanding of multi-touch attribution, channel mix modeling constraints, and cross-platform reporting discrepancies. — Active daily integration of AI workflows into campaign development, copy iteration, or analytical operations. — Exceptional written and verbal communication skills, able to produce executive-ready client summaries and precise creative briefs. — Full availability to work aligned with Sydney, Australia (AEST/AEDT) business hours. Preferred: — Practical expertise in landing page design principles, conversion rate optimization (CRO), and site speed auditing. — Exposure to technical SEO execution and AI search optimization (AEO/GEO). — Prior exposure to Australian real estate marketing, specifically residential off-the-plan projects. — Hands-on automation experience configuring email qualification funnels in platforms such as Zoho or Brevo. Benefits: — Full operational ownership of paid advertising across multiple client accounts. — Opportunity to work alongside senior strategy, video, and design directors. — Remote work aligned with Sydney business hours. Note: Employment is full-time as an independent contractor, working Sydney, AU business hours and holidays.

Responsibilities: — Own the ad creative across a portfolio of eCommerce brands, developing creative strategy and testing roadmaps aligned with client growth objectives. — Analyse creative performance to identify winning concepts, diagnose underperformance and turn insights into actionable testing and iteration opportunities. — Develop performance-driven creative concepts, including angles, hooks, messaging frameworks, scripts and detailed creative briefs across UGC, video, static and carousel formats. — Apply customer psychology and direct-response principles to develop creative that addresses customer motivations, objections, awareness levels and purchase barriers. — Collaborate with Growth Strategists and Media Buyers to align creative strategy with commercial objectives, campaign performance and testing priorities. — Maintain a high standard of creative quality, reviewing assets and providing clear, actionable feedback that improves both strategic alignment and execution. — Guide and coach Visual Designers, helping develop their creative judgment, execution and understanding of performance-driven creative. — Work directly with clients, contributing to strategy calls, content planning, shoot guidance and recommendations that help brands produce stronger creative assets. — Contribute to creative frameworks and processes, identifying opportunities to improve how ideation, briefing, testing and learning from creative are conducted. Requirements: — 4+ years of experience in performance creative strategy, including substantial hands-on experience with DTC/eCommerce brands. — Strong experience developing and testing Meta (Facebook & Instagram) paid social creative, with a proven understanding of what drives performance on the platform. — Proven track record of developing direct-response creative that contributes to measurable performance improvements, with ability to interpret results and turn insights into smarter creative testing and iteration strategies. — Deep understanding of direct-response marketing, including customer psychology and conversion-focused messaging. — Confidence working directly with clients and cross-functional teams, communicating strategic recommendations and constructively challenging thinking when needed. — Bonus experience includes working in a performance marketing or growth agency, developing performance creative for other paid social platforms including TikTok, YouTube and Pinterest, coaching or mentoring designers or video editors, and contributing to creative frameworks or process improvements. Benefits: — Competitive salary: USD $75,000-$85,000 annually, depending on experience. — Remote-first work environment with a global team. — Real ownership of creative strategy for ambitious eCommerce brands. — High-performance creative environment with experienced team members. — Opportunities for mentorship, professional development, and contributing to the evolution of the Creative function.

Location: AU: Sydney (45 Clarence St) Workplace: Hybrid The role and its impact Xero is trusted by millions of small businesses and their advisors around the world. As a Senior Data & AI Governance Specialist, you will help shape how we manage data as a strategic asset and govern AI responsibly, so our teams can innovate with confidence and our customers can continue to trust us with what matters most. Reporting to the Director of Data & AI Governance, you will move well beyond traditional compliance to provide hands-on enablement services that bridge the gap between policy and practice. This is a role where you will partner with teams across the business to co-design pragmatic data and AI governance approaches that tackle real-world challenges like bias, transparency, and explainability. You will advise decision-makers on where to set governance guardrails so that Xero teams are empowered to experiment and build safely, consistent with our Responsible Data Use Commitments. The team and how they connect You will join the Data & AI Governance team, which sits within Xero’s Legal function. The team works closely with Product, Privacy, Security, Regulatory, Risk, and Government Relations to ensure data and AI practices across the business are robust, responsible, and deliver customer trust. Together, you will build governance that is both rigorous and genuinely useful for the teams relying on it. Initially, the role will focus on - Evolving Xero’s privacy, data and AI governance frameworks to enable rapid, responsible data use and AI adoption and deployment across the business - Partnering with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance at scale and support their adoption - Delivering high-impact literacy programmes and tailored educational resources that uplift data and AI capability across Xero - Working with Regulatory, Privacy, and Risk functions to keep Xero ahead of evolving legislation and customer expectations in the data and AI space Where and how you can work This role is open to candidates based in Melbourne, Sydney, Auckland, or Wellington, with fully remote working also available for candidates within three hours of the AEST time zone across Australia and New Zealand. Xero offers flexible and hybrid working arrangements. For hybrid team members, our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we’re looking for - You bring deep knowledge of data governance frameworks and practices, including experience setting up stewardship models, governance forums, and supporting tooling such as data catalogues and data quality platforms - Your recent hands-on experience in AI governance means you can confidently understand AI systems, and navigate the ethical, regulatory, and operational challenges of responsible AI at scale - You have worked with engineers and other technical experts, giving you technical depth in areas like data architecture, quality and lineage and hands on experience bridging policy and technical implementation - Translating complex regulatory and policy requirements into clear, actionable guidance for diverse audiences is something you do well and enjoy - you are comfortable explaining governance concepts to technical SMEs, and technical concepts to policy stakeholders - Colleagues describe you as someone who builds trust quickly, communicates with clarity, and has the courage to raise and work through difficult topics - Familiarity with regulations such as GDPR, the EU AI Act, and CCPA, and certification frameworks such as ISO 27001/SOC2 strengthens your approach to governance design - A growth mindset and a genuine drive to Go Further means you are always looking for ways to automate, improve, and share what you learn with the people around you Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: AU: Victoria Remote Worker Workplace: Remote The role and its impact Xero is trusted by millions of small businesses and their advisors around the world. As a Senior Data & AI Governance Specialist, you will help shape how we manage data as a strategic asset and govern AI responsibly, so our teams can innovate with confidence and our customers can continue to trust us with what matters most. Reporting to the Director of Data & AI Governance, you will move well beyond traditional compliance to provide hands-on enablement services that bridge the gap between policy and practice. This is a role where you will partner with teams across the business to co-design pragmatic data and AI governance approaches that tackle real-world challenges like bias, transparency, and explainability. You will advise decision-makers on where to set governance guardrails so that Xero teams are empowered to experiment and build safely, consistent with our Responsible Data Use Commitments. The team and how they connect You will join the Data & AI Governance team, which sits within Xero’s Legal function. The team works closely with Product, Privacy, Security, Regulatory, Risk, and Government Relations to ensure data and AI practices across the business are robust, responsible, and deliver customer trust. Together, you will build governance that is both rigorous and genuinely useful for the teams relying on it. Initially, the role will focus on - Evolving Xero’s privacy, data and AI governance frameworks to enable rapid, responsible data use and AI adoption and deployment across the business - Partnering with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance at scale and support their adoption - Delivering high-impact literacy programmes and tailored educational resources that uplift data and AI capability across Xero - Working with Regulatory, Privacy, and Risk functions to keep Xero ahead of evolving legislation and customer expectations in the data and AI space Where and how you can work This role is open to candidates based in Melbourne, Sydney, Auckland, or Wellington, with fully remote working also available for candidates within three hours of the AEST time zone across Australia and New Zealand. Xero offers flexible and hybrid working arrangements. For hybrid team members, our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we’re looking for - You bring deep knowledge of data governance frameworks and practices, including experience setting up stewardship models, governance forums, and supporting tooling such as data catalogues and data quality platforms - Your recent hands-on experience in AI governance means you can confidently understand AI systems, and navigate the ethical, regulatory, and operational challenges of responsible AI at scale - You have worked with engineers and other technical experts, giving you technical depth in areas like data architecture, quality and lineage and hands on experience bridging policy and technical implementation - Translating complex regulatory and policy requirements into clear, actionable guidance for diverse audiences is something you do well and enjoy - you are comfortable explaining governance concepts to technical SMEs, and technical concepts to policy stakeholders - Colleagues describe you as someone who builds trust quickly, communicates with clarity, and has the courage to raise and work through difficult topics - Familiarity with regulations such as GDPR, the EU AI Act, and CCPA, and certification frameworks such as ISO 27001/SOC2 strengthens your approach to governance design - A growth mindset and a genuine drive to Go Further means you are always looking for ways to automate, improve, and share what you learn with the people around you Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3) Workplace: Hybrid The role and its impact Xero is trusted by millions of small businesses and their advisors around the world. As a Senior Data & AI Governance Specialist, you will help shape how we manage data as a strategic asset and govern AI responsibly, so our teams can innovate with confidence and our customers can continue to trust us with what matters most. Reporting to the Director of Data & AI Governance, you will move well beyond traditional compliance to provide hands-on enablement services that bridge the gap between policy and practice. This is a role where you will partner with teams across the business to co-design pragmatic data and AI governance approaches that tackle real-world challenges like bias, transparency, and explainability. You will advise decision-makers on where to set governance guardrails so that Xero teams are empowered to experiment and build safely, consistent with our Responsible Data Use Commitments. The team and how they connect You will join the Data & AI Governance team, which sits within Xero’s Legal function. The team works closely with Product, Privacy, Security, Regulatory, Risk, and Government Relations to ensure data and AI practices across the business are robust, responsible, and deliver customer trust. Together, you will build governance that is both rigorous and genuinely useful for the teams relying on it. Initially, the role will focus on - Evolving Xero’s privacy, data and AI governance frameworks to enable rapid, responsible data use and AI adoption and deployment across the business - Partnering with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance at scale and support their adoption - Delivering high-impact literacy programmes and tailored educational resources that uplift data and AI capability across Xero - Working with Regulatory, Privacy, and Risk functions to keep Xero ahead of evolving legislation and customer expectations in the data and AI space Where and how you can work This role is open to candidates based in Melbourne, Sydney, Auckland, or Wellington, with fully remote working also available for candidates within three hours of the AEST time zone across Australia and New Zealand. Xero offers flexible and hybrid working arrangements. For hybrid team members, our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we’re looking for - You bring deep knowledge of data governance frameworks and practices, including experience setting up stewardship models, governance forums, and supporting tooling such as data catalogues and data quality platforms - Your recent hands-on experience in AI governance means you can confidently understand AI systems, and navigate the ethical, regulatory, and operational challenges of responsible AI at scale - You have worked with engineers and other technical experts, giving you technical depth in areas like data architecture, quality and lineage and hands on experience bridging policy and technical implementation - Translating complex regulatory and policy requirements into clear, actionable guidance for diverse audiences is something you do well and enjoy - you are comfortable explaining governance concepts to technical SMEs, and technical concepts to policy stakeholders - Colleagues describe you as someone who builds trust quickly, communicates with clarity, and has the courage to raise and work through difficult topics - Familiarity with regulations such as GDPR, the EU AI Act, and CCPA, and certification frameworks such as ISO 27001/SOC2 strengthens your approach to governance design - A growth mindset and a genuine drive to Go Further means you are always looking for ways to automate, improve, and share what you learn with the people around you Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid The role and its impact Xero is trusted by millions of small businesses and their advisors around the world. As a Senior Data & AI Governance Specialist, you will help shape how we manage data as a strategic asset and govern AI responsibly, so our teams can innovate with confidence and our customers can continue to trust us with what matters most. Reporting to the Director of Data & AI Governance, you will move well beyond traditional compliance to provide hands-on enablement services that bridge the gap between policy and practice. This is a role where you will partner with teams across the business to co-design pragmatic data and AI governance approaches that tackle real-world challenges like bias, transparency, and explainability. You will advise decision-makers on where to set governance guardrails so that Xero teams are empowered to experiment and build safely, consistent with our Responsible Data Use Commitments. The team and how they connect You will join the Data & AI Governance team, which sits within Xero’s Legal function. The team works closely with Product, Privacy, Security, Regulatory, Risk, and Government Relations to ensure data and AI practices across the business are robust, responsible, and deliver customer trust. Together, you will build governance that is both rigorous and genuinely useful for the teams relying on it. Initially, the role will focus on - Evolving Xero’s privacy, data and AI governance frameworks to enable rapid, responsible data use and AI adoption and deployment across the business - Partnering with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance at scale and support their adoption - Delivering high-impact literacy programmes and tailored educational resources that uplift data and AI capability across Xero - Working with Regulatory, Privacy, and Risk functions to keep Xero ahead of evolving legislation and customer expectations in the data and AI space Where and how you can work This role is open to candidates based in Melbourne, Sydney, Auckland, or Wellington, with fully remote working also available for candidates within three hours of the AEST time zone across Australia and New Zealand. Xero offers flexible and hybrid working arrangements. For hybrid team members, our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we’re looking for - You bring deep knowledge of data governance frameworks and practices, including experience setting up stewardship models, governance forums, and supporting tooling such as data catalogues and data quality platforms - Your recent hands-on experience in AI governance means you can confidently understand AI systems, and navigate the ethical, regulatory, and operational challenges of responsible AI at scale - You have worked with engineers and other technical experts, giving you technical depth in areas like data architecture, quality and lineage and hands on experience bridging policy and technical implementation - Translating complex regulatory and policy requirements into clear, actionable guidance for diverse audiences is something you do well and enjoy - you are comfortable explaining governance concepts to technical SMEs, and technical concepts to policy stakeholders - Colleagues describe you as someone who builds trust quickly, communicates with clarity, and has the courage to raise and work through difficult topics - Familiarity with regulations such as GDPR, the EU AI Act, and CCPA, and certification frameworks such as ISO 27001/SOC2 strengthens your approach to governance design - A growth mindset and a genuine drive to Go Further means you are always looking for ways to automate, improve, and share what you learn with the people around you Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product. You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for. This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.   YOUR SUPPORT SYSTEM You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit. You'll spend a lot of your time with: - Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss - Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof - Product, on packaging, launches, and roadmap input - RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions - Creator Success, on case studies, customer references, and expansion plays - Demand gen, content, and events, on campaigns and events for established creators   WHAT YOU'LL DO - First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit - First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators. - First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel. - First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when - Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling - Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards - Writing and storytelling that turns product depth into a business case a non-technical buyer can act on - Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size - Customer and market/competitor research, including win/loss interviews and call analysis - Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion - Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in - Pricing and packaging input for a new tier or add-on (nice to have) Experiences - 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts - Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics - Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size - Ran a win/loss or customer research program that changed how a team sold or built - Ran an expansion or account-based program for an existing customer base (nice to have) - Worked in email, martech, or the creator economy Traits - You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving. - You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales. - You act with urgency and stay focused on hitting OKRs and owning outcomes. - You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them. - You connect data to decisions, and you help others get sharper about using it. - You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.   WHAT WON'T SET YOU UP FOR SUCCESS - Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both. - Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land. - Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn. - Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue. - Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning. - Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product. You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for. This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.   YOUR SUPPORT SYSTEM You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit. You'll spend a lot of your time with: - Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss - Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof - Product, on packaging, launches, and roadmap input - RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions - Creator Success, on case studies, customer references, and expansion plays - Demand gen, content, and events, on campaigns and events for established creators   WHAT YOU'LL DO - First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit - First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators. - First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel. - First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when - Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling - Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards - Writing and storytelling that turns product depth into a business case a non-technical buyer can act on - Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size - Customer and market/competitor research, including win/loss interviews and call analysis - Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion - Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in - Pricing and packaging input for a new tier or add-on (nice to have) Experiences - 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts - Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics - Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size - Ran a win/loss or customer research program that changed how a team sold or built - Ran an expansion or account-based program for an existing customer base (nice to have) - Worked in email, martech, or the creator economy Traits - You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving. - You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales. - You act with urgency and stay focused on hitting OKRs and owning outcomes. - You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them. - You connect data to decisions, and you help others get sharper about using it. - You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.   WHAT WON'T SET YOU UP FOR SUCCESS - Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both. - Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land. - Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn. - Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue. - Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning. - Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product. You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for. This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.   YOUR SUPPORT SYSTEM You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit. You'll spend a lot of your time with: - Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss - Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof - Product, on packaging, launches, and roadmap input - RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions - Creator Success, on case studies, customer references, and expansion plays - Demand gen, content, and events, on campaigns and events for established creators   WHAT YOU'LL DO - First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit - First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators. - First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel. - First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when - Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling - Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards - Writing and storytelling that turns product depth into a business case a non-technical buyer can act on - Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size - Customer and market/competitor research, including win/loss interviews and call analysis - Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion - Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in - Pricing and packaging input for a new tier or add-on (nice to have) Experiences - 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts - Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics - Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size - Ran a win/loss or customer research program that changed how a team sold or built - Ran an expansion or account-based program for an existing customer base (nice to have) - Worked in email, martech, or the creator economy Traits - You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving. - You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales. - You act with urgency and stay focused on hitting OKRs and owning outcomes. - You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them. - You connect data to decisions, and you help others get sharper about using it. - You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.   WHAT WON'T SET YOU UP FOR SUCCESS - Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both. - Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land. - Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn. - Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue. - Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning. - Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Spain Workplace: remote About the Role   We are looking for experienced Adjudicators to review and resolve discrepancies in word-level transcription and timestamp annotations for a Spanish speech data project. This role requires strong judgment to make final calls on flagged or disputed segments, ensuring quality and consistency across the annotation pipeline.    Project Details: Andromeda Delta Engagement Type: Contract / Freelance   Rate: USD 21.9 /hour  Estimated Hours: 20-30 hours/week Key Responsibilities Review annotations flagged by first-pass Annotators for disagreement or ambiguity Listen to audio clips and make final determinations on word-level segment boundaries and transcriptions Apply the project style guide consistently to resolve edge cases Provide clear rationale for adjudication decisions Identify patterns in annotator errors and feedback quality observations where needed Requirements Spanish language expertise and excellent listening comprehension Prior experience in transcription/annotation QA, adjudication, or linguistic review preferred Strong ability to apply detailed guidelines consistently and make sound judgment calls High attention to detail and comfort working with ambiguity Reliable internet connection and quiet working environment with good headphones Job Reference: #L1-CC1

Location: Brazil Workplace: remote About the Role  We are looking for experienced Adjudicators to review and resolve discrepancies in word-level transcription and timestamp annotations for a Portuguese speech data project. This role requires strong judgment to make final calls on flagged or disputed segments, ensuring quality and consistency across the annotation pipeline.   Project Details: Andromeda Delta: - Engagement Type: Contract / Freelance   Rate: USD 8.93 /hour  Estimated Hours: 20-30 hours/week Key Responsibilities Review annotations flagged by first-pass Annotators for disagreement or ambiguity Listen to audio clips and make final determinations on word-level segment boundaries and transcriptions Apply the project style guide consistently to resolve edge cases Provide clear rationale for adjudication decisions Identify patterns in annotator errors and feedback quality observations where needed Requirements Portuguese language expertise ; excellent listening comprehension Prior experience in transcription/annotation QA, adjudication, or linguistic review preferred Strong ability to apply detailed guidelines consistently and make sound judgment calls High attention to detail and comfort working with ambiguity Reliable internet connection and quiet working environment with good headphones Job reference: #L1-CC1

Location: San Francisco; London; Remote; Belgrade; New York City Workplace: Hybrid ABOUT THE ROLE Perplexity's security team protects products used by millions of people and thousands of enterprises, including AI agents that browse the web, run code, and act in customer systems. The team is small, senior, and builds most of what it uses: our own detections, agents that triage and investigate alerts around the clock, continuous offensive testing, and secure-by-default platforms for the rest of engineering. We're also turning what we've built into cybersecurity products for customers, so the same team that defends Perplexity builds what we ship. We're looking for an Engineering Manager to lead and grow Security Engineering, including the engineers building our cybersecurity products. You'll own the team's execution and people, set the technical direction for how we defend our infrastructure, products, and corporate environment, and lead the product engineering work that brings those systems to customers. You'll stay close enough to the work to run an incident or review a design yourself. You'll report to Perplexity's head of security and work with engineering, infrastructure, IT, product, legal, and our co-founders. RESPONSIBILITIES - Lead, hire, and grow a team of security engineers across detection and response, cloud and infrastructure security, application and product security, offensive security, and identity and corporate security. - Lead the engineers building our cybersecurity products: set technical direction for agent-driven products across application security, offensive testing, cloud security, and detection and response, and own delivery to design partners and enterprise customers. - Keep the internal security program and the product tightly linked, so what the team runs on Perplexity every day becomes what we ship, and customer feedback improves how we defend ourselves. - Set the roadmap for Security Engineering, balancing incident load, risk reduction, and long-term platform investments, and make clear prioritization calls. - Own security incident response operations: on-call health, escalation, cross-team coordination during incidents, and postmortems that lead to real fixes. - Drive an AI-first security program. Push the team to automate investigation, response, and remediation with agents, and hold that automation to a high bar for accuracy and safety. - Partner with engineering and infrastructure leaders to get security work into their roadmaps, from threat models and design reviews to least-privilege access and secure-by-default libraries. - Represent Security Engineering in enterprise customer security reviews, external researcher and bug bounty engagements, and audits. - Build the team's operating rhythm: clear ownership, metrics that matter (time to detect, time to contain, open risk), and written standards others can follow. - Stay hands-on: review designs and code, run investigations when needed, and keep a working understanding of the systems the team defends. QUALIFICATIONS - 8+ years of engineering experience in security, with at least 3 years managing security or infrastructure engineering teams. - Deep hands-on background in at least two of: detection and response, cloud security (AWS preferred), application or product security, offensive security, or identity and access management. - Experience leading incident response for serious security incidents, including technical investigation, containment, and communication with executives and customers. - Strong management practice: clear feedback, effective 1:1s, career development, and a track record of hiring and retaining strong senior engineers. - Comfortable with modern infrastructure (Kubernetes, cloud-native services, CI/CD) and able to engage credibly with engineers on design and code. - Ability to make good tradeoffs under pressure and explain risk clearly to technical and non-technical audiences. - Experience shipping software products to external customers, ideally security products, including working with design partners and turning customer feedback into a roadmap. - Experience building security programs at a fast-growing company, where you built more than you bought. - Bonus: experience securing AI/ML systems, LLM applications, or autonomous agents, or using AI to scale security operations. - Bonus: experience supporting enterprise compliance programs (SOC 2, ISO 27001, FedRAMP) from the engineering side.