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Location: Houston, TX, United States Job Title Shop & Field Technician - ILI Department Operations Location Houston, Texas Position Summary The general role for the shop and field technician is to ensure the proper preparation for and execution of fieldwork and coordination of the field activities. General responsibilities Comply always and fully with PIPECARE Group HSE requirements Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity and safeguard PIPECARE trade secrets Always respect and support fellow employees Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final     product Follow PIPECARE’s Process Flow Charts and interact with other departments when required Assure timely and accurate reporting to PIPECARE Identify training requirements Job Functions, Responsibilities & Authorities Review and analyze project documentation, operation manuals, pigging procedures, and other related materials. Develop and maintain professional relationships with the client's field and project management teams, fostering positive working relations. Coordinate field activities between the PIPECARE team, other contractors, clients, and all involved parties. Assemble, prepare, pack, and transport ILI tools and auxiliary equipment to and from the project site. Calibrate, verify calibration, inspect, and test inspection equipment prior to mobilization. Conduct thorough pre- and post-run inspections of ILI tools to ensure proper functionality and adherence to operational standards. Complete tool preparation, checklists, project procedures, and job safety analysis documentation. Provide support and service during equipment setup, tool launching, and receiving Launch, track, and receive ILI tools, clean, and re-pack equipment after each run. Operate hand/power tools, hoists, forklifts, cranes, and other required equipment. Perform troubleshooting and repairs of ILI tools, AGMs, transmitters, receivers, and other related equipment. Verify the quality of ILI and AGM data, generate, review, and submit field and other reports in a timely manner. Disassemble, clean, and maintain cleaning, gauging, ILI, and other tools and equipment post-project. Promote and maintain a safe and professional work environment, executing fieldwork in a safe, effective, and efficient manner in line with PIPECARE QA/QC procedures and project timelines. Participate in training as needed and assist junior field technicians with their training and professional development. Conduct site and DGPs surveys in accordance with PIPECARE Group procedures and operational requirements. Maintain an organized inventory of spare parts, tools, and equipment necessary for seamless field operations. Document all maintenance activities to ensure detailed records for quality control and continuous process improvement. Exercise stop-work authority when encountering unsafe conditions or behaviors that may lead to incidents or accidents. Perform additional duties within the scope of the assigned role. Competency Requirements Competency Requirements: Communication: Facilitates two-way communication, promotes positive relationships with clients and colleagues, and proactively resolves conflicts. Oral Communication: Speaks clearly and persuasively, listens attentively, and responds effectively to questions and requests. Participates in meetings and demonstrates group presentation skills Written Communication: Writes clearly and concisely, presenting numerical data effectively. Character: Demonstrates integrity and ethical behavior in all work-related interactions. Models company values, respects diverse perspectives, and prioritizes job safety for oneself and others. Collaboration: Builds and maintains strong partnerships with clients, prospects, and staff at all levels, contributing to team and company success. Adaptable and responsive to change. Administrative Management: Manages administrative tasks to ensure quality and timeliness, including the preparation of accurate sales reports and data analysis for trend forecasting. Accountability Timely Project execution within the assigned job role Perform and complete the job successfully Submit all data and reports complete and in a timely manne Skills/ Experience Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector, preferably with ILI exposure Ability to lift, push, and pull heavy equipment and machinery. Standing, bending, and kneeling for extended periods. Good social skills with the ability to communicate clearly Manual dexterity and hand-eye coordination. Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory is an advantage Ability to travel extensively in the US and globally Work Environment & Physical Requirements Ability to work in diverse environments, including outdoor field locations and controlled shop settings. Must be physically fit to lift heavy equipment, work in confined spaces, and perform tasks that require manual dexterity. Willingness to work flexible hours, including extended shifts, weekends, and travel assignments.

Location: Uttar Pradesh, Noida, India PIPECARE Group is looking for a Techncial Sales / Proposal Engineer to join our team in Noida, India. By providing technology and service focused solutions to the international arena of the Oil and Gas industry, PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Position Summary Highly technically competent, Technical Sales Engineer will be able to provide innovative solutions to meet and exceed customer expectations, while having a strong customer focus and outstanding sales skills. Job Functions, Responsibilities Document all associated inquiries received from clients. Ensure that all new inquiries are assigned to proper project number. Obtain approval to bid or decline. Prepare cost estimate and propose a price for the project. Prepare technical proposals and submit to territory director. Prepare bid bond requirements. Coordinate with other departments within PIPECARE during the bidding or prequalification stage. Coordinate with logistics to ensure all the logistics requirements and terms and conditions associated with mobilization and demobilization is properly identified and understood. Coordinate with Finance department to prepare and develop the cost estimate for the project. Request Operations to conduct the site survey if appropriate. Update customer information and Corporate EMS/ERP/Salesforce: create enquiries timely; follow the sales flow chart while bidding for a job; transfer the project timely after PIPECARE confirms the order to the client; updating the forecast by the end of each month; update the status of project regularly. Prepare cost estimate report. Provide all relevant or requested reports to HOD and/or country manager and business development manager. Submit the daily, weekly and monthly reports to Sales HOD and business development manager. Ensure all the related communications associated with the new inquires is communicated to the territory Country manager. Ensure that all the tender documents are properly read and understood for the client requirements or the scope of service. Ensure all the possible risks associated with the scope of work is covered and submitted to the technical sales manager for their review. Ensure all the inquiries are responded on timely basis. Ensure that complete bids are submitted on time or before the target due date. Ensure the project transfers are carried out within 2 days of the receipt of confirmation from clients. Achieve the agreed sales targets. Skills and Qualification Requirements BS degree in Engineering or equivalent technical experience/exposure with sound commercial skills. Further qualifications or extended course experience in commercial activities Language skills, particularly English, any other languages may be advantageous. Good communication and presentation skills. Good computer skills. Solid technical knowledge of ILI products and applicable industry standards. Experience within the Oil and Gas sector (preferably) or service project based companies. Minimum of 1 year experience in commercial and technical tender preparations Good Selling Capability Knowledge of commercial aspects of organization

Location: Colombia Position Summary Pipecare is seeking an experienced, tenured and results-driven Sales Manager to join our sales team, specializing in the premium In-Line inspection industry. The ideal candidate will be responsible for developing and executing solution sales strategies to drive revenue growth, secure, establish and maintain key client relationships, and contribute to the overall success of our organization. Key Responsibilities 1. Sales Management: · Develop and implement effective sales solution strategies to achieve revenue targets and market share growth within the oil and gas pipeline transport segment. · Focus on relationship development, trust and solutioning associated with pipeline integrity management challenges. · Work with PIPECARE subject matter experts to solution for complex pipeline issues using PIPECARE premium tools. · Ensure PIPECARE is approved and on the bidding list annually for every active client and every bid/RFP program and one-off runs. · To work closely with pipeline integrity management engineers and provide them with PIPECARE reporting and associated support products. 2. Client Relationship Management: · Identify and cultivate relationships with key clients, understanding their requirements, and ensuring a high degree of satisfaction with our premium products and services. · Act as a primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively providing solutions to complex operator challenges. 3. Market Analysis: · Stay abreast of industry trends, market conditions, and competitor activities to identify business opportunities and potential risks. · Work with our client base to develop and re-engineer solutions , ensuring a competitive edge in the ILI segment 4. Sales Planning and Execution: · Develop, justify and execute annual sales plans, including forecasting, budgeting, and monitoring performance against sales targets. · Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution of sales initiatives awarded. 5. Negotiation and Contract Management: · Lead negotiations with clients, ensuring mutually beneficial agreements that align with organizational goals. · Oversee contract management processes to ensure compliance and mitigate risks. 6. Team Collaboration: · Collaborate with internal teams to ensure effective communication and coordination, particularly with the technical and operations teams to align sales efforts with delivery capabilities. Competency Requirements Communication: Creates and encourages two-way communication opportunities; demonstrates and promotes positive prospects, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions and requests. Demonstrates group presentation skills, participates in meetings. Written Communication: Writes clearly and informatively, presents numerical data effectively. Character: Demonstrates unquestionable integrity in every aspect of work and dealing with others. Consistently models desired behaviors and values established by the company. Respects diversity of perspective in discussions and demonstrates an inclusive style. Demonstrates concerns for job safety for self and others. Collaboration: Effectively builds and maintains partnerships with clients, prospects, and staff at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Administrative Management: Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts. Qualification: Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Proven track record of success in Business Development roles within the oil and gas pipeline industry. In-depth knowledge of In-Line Inspection products, services, and market dynamics. Strong analytical and strategic thinking skills. Excellent communication, negotiation, and presentation skills. Ability to travel as needed. Experience: Minimum of 5 years of relevant In-Line Inspection sales experience Accountability Improve the organization’s market position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities. Negotiate and close business deals and maintain extensive knowledge of current market conditions. General Responsibilities Comply always and fully with PIPECARE HSE requirements. Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets. Respect and support fellow employees at all times. Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected. Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final product Follow PIPECARE’s Process Flow Charts and interact with other departments when required. Ensure timely and accurate reporting to PIPECARE. Identify training requirements Job Type: Full-time

Location: Sharjah, United Arab Emirates Pipe Care Group of companies has been helping customers ensure the integrity of their pipeline and facility assets for over 20 years. Pipe Care Group is looking for an experienced Electronics Technician who work with engineering - recommend changes in design and manufacturing procedures and to identify the source of the technical problem and suggest solution. Key Responsibilities & Authorities To follow written and/or verbal instructions assemble products to schematics and/or design specifications using a variety of Testing equipment, hand tools including some precision soldering techniques To test, troubleshoot and repair completed products and field returns as required. To assemble experimental circuitry or complete prototype model according to design, engineering instructions, technical manuals, and knowledge of electronic systems and components To operate drills, or other machine tools to fabricate parts, such as coils or other electronics section’s related parts To enter daily report in to ERP Mold Crab, Flap, Connectors, etc. Maintain work areas in a neat and tidy manner in line with HSE standards, To conduct pressure testing Soldering and Preparation of External and Internal Electronics Winding of Coils, Preparation of Tool Accessories Testing of soft wares and hardware Molding using MS1000 Pressure test of External Electronics and Containers Final Check on Tools Calibration of Tools Testing of incoming PCBs Preparation for R&D and Internal Projects. Skills/Experience: Bachelor’s degree in Electronics Engineering, or a related field Minimum 3-5 years of work experience 3Basic knowledge and experience in electronic instrumentation and measurements Attention to detail, quality focus Good experience of soldering, calibration and testing on electronic PCBs & equipment Stress resistant Good verbal communication skills (in English – desirable) Creative, critical and curious.

Location: Houston, TX, United States Position Summary PIPECARE Group is seeking an experienced, tenured and results-driven Sales Manager to join our team in Houston, Texas, specializing in the premium In-Line inspection industry. The ideal candidate will be responsible for growing and executing solution sales strategies to drive revenue growth, secure, establish and maintain key client relationships, and contribute to the overall success of our organization. Key Responsibilities 1. Sales Management: Develop and implement effective sales solution strategies to achieve revenue targets and market share growth within the oil and gas pipeline transport segment. Focus on relationship development, trust and solutioning associated with pipeline integrity management challenges. Work with PIPECARE subject matter experts to solution for complex pipeline issues using PIPECARE premium tools. Ensure PIPECARE is approved and on the bidding list annually for every active client and every bid/RFP program and one-off runs. To work closely with pipeline integrity management engineers and provide them with PIPECARE reporting and associated support products. 2. Client Relationship Management: Identify and cultivate relationships with key clients, understanding their requirements, and ensuring a high degree of satisfaction with our premium products and services. Act as a primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively providing solutions to complex operator challenges. 3. Market Analysis: Stay abreast of industry trends, market conditions, and competitor activities to identify business opportunities and potential risks. Work with our client base to develop and re-engineer solutions, ensuring a competitive edge in the ILI segment. 4. Sales Planning and Execution: Develop, justify and execute annual sales plans, including forecasting, budgeting, and monitoring performance against sales targets. Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution of sales initiatives awarded. 5. Negotiation and Contract Management: Lead negotiations with clients, ensuring mutually beneficial agreements that align with   organizational goals. Oversee contract management processes to ensure compliance and mitigate risks. 6. Team Collaboration: Collaborate with internal teams to ensure effective communication and coordination, particularly with the technical and operations teams to align sales efforts with delivery capabilities. Competency Requirements Communication : Creates and encourages two-way communication opportunities; demonstrates and promotes positive prospects, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication : Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions and requests. Demonstrates group presentation skills, participates in meetings. Written Communication : Writes clearly and informatively, presents numerical data effectively. Character : Demonstrates unquestionable integrity in every aspect of work and dealing with others. Consistently models desired behaviors and values established by the company. Respects diversity of perspective in discussions and demonstrates an inclusive style. Demonstrates concerns for job safety for self and others. Collaboration : Effectively builds and maintains partnerships with clients, prospects, and staff at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Administrative Management : Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts. Qualification: Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Proven track record of success in sales roles within the oil and gas pipeline industry. In-depth knowledge of In-Line Inspection products, services, and market dynamics. Strong analytical and strategic thinking skills. Excellent communication, negotiation, and presentation skills. Ability to travel as needed. Experience: Minimum of 5 years of relevant In-Line Inspection sales experience. Accountability Improve the organization’s market position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities. Negotiate and close business deals and maintain extensive knowledge of current market conditions. General Responsibilities Comply always and fully with PIPECARE HSE requirements. Safety First. Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets. Respect and support fellow employees at all times. Respond to changes positively (technical advancements as well as organizational adaptations). Act in such a manner that PIPECARE’s reputation is highly respected. Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final product. Follow PIPECARE’s Process Flow Charts and interact with other departments when required. Ensure timely and accurate reporting to PIPECARE.

Location: Sharjah, United Arab Emirates PipeCare Group of companies has been supporting customers in ensuring the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced Logistics Officer to manage day-to-day logistics operations and provide efficient, timely, and compliant logistics support for PipeCare projects. The role includes coordinating shipments, maintaining accurate logistics records, supporting supply chain activities, and ensuring adherence to established logistics procedures, customs requirements, and company standards. Key Responsibilities & Authorities Follow up on the delivery, receipt, and status of cargo and shipments to ensure timely movement of goods. Act as the main coordination point between departments, projects, managers, freight forwarders, and cargo agents regarding shipment requirements and updates. Coordinate with the Production team to confirm the readiness of tools, equipment, and materials for shipment. Monitor mobilization and demobilization activities and ensure all required follow-ups are completed on time. Coordinate with project and production teams to establish shipment schedules aligned with operational priorities. Maintain an updated and accurate database of tools and materials, including weight, measurements, quantity, origin, destination, and shipment status. Prepare, review, and coordinate shipping documentation, attestation, customs paperwork, and other required logistics records to support timely dispatch. Stay updated on customs rules, import/export regulations, and documentation requirements for destinations where PipeCare ships tools and equipment. Develop and maintain effective working relationships with local and international freight forwarders, cargo agents, and logistics service providers to ensure reliable shipment control. Provide backup support to the Logistics In-Charge when required. Coordinate drivers and transportation arrangements for logistics-related movements. Skills/Experience: 3–5 years of relevant experience in logistics, freight forwarding, customs clearance, or international shipments. Bachelor’s degree or postgraduate qualification in Logistics, Supply Chain Management, Business Administration, or a related field. Good knowledge of logistics operations in the MENA region, including customers, systems, service providers, and customs practices. Strong coordination, follow-up, communication, and documentation skills. Proficiency in English is required; working knowledge of Arabic is an advantage. Accountability: Plan and coordinate mobilization and demobilization transactions on a monthly basis. Submit accurate daily logistics reports and shipment updates as required. Ensure all shipments are properly arranged, documented, tracked, and dispatched on time. Maintain accurate and updated records of tools and materials, including weight, measurements, quantity, origin, destination, and shipment status. Ensure logistics activities comply with company procedures, applicable customs regulations, and project delivery requirements.

Location: Suez, Egypt Pipe Care Group of companies has been helping customers ensure the integrity of their pipeline and facility assets for over 20 years. Pipe Care Group is looking for an experienced Electronics Technician who work with engineering - recommend changes in design and manufacturing procedures and to identify the source of the technical problem and suggest solution. Key Responsibilities & Authorities To follow written and/or verbal instructions assemble products to schematics and/or design specifications using a variety of Testing equipment, hand tools including some precision soldering techniques To test, troubleshoot and repair completed products and field returns as required. To assemble experimental circuitry or complete prototype model according to design, engineering instructions, technical manuals, and knowledge of electronic systems and components To operate drills, or other machine tools to fabricate parts, such as coils or other electronics section’s related parts To enter daily report in to ERP Mold Crab, Flap, Connectors, etc. Maintain work areas in a neat and tidy manner in line with HSE standards, To conduct pressure testing Soldering and Preparation of External and Internal Electronics Winding of Coils, Preparation of Tool Accessories Testing of soft wares and hardware Molding using MS1000 Pressure test of External Electronics and Containers Final Check on Tools Calibration of Tools Testing of incoming PCBs Preparation for R&D and Internal Projects. Skills/Experience: Bachelor’s degree in Electronics Engineering, or a related field Minimum 3-5 years of work experience 3Basic knowledge and experience in electronic instrumentation and measurements Attention to detail, quality focus Good experience of soldering, calibration and testing on electronic PCBs & equipment Stress resistant Good verbal communication skills (in English – desirable) Creative, critical and curious.

Location: Sharjah, United Arab Emirates PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced TM Repesenative who will be responsible to manages all aspects of the territory tool fleet and arranges additional tools from Corporate TM, as required. Key Responsibilities & Authorities Arrange for tools, spares and accessories to be delivered to site timely, properly configured and assembled.  These activities require intensive integration of information exchange with the Project Manager. Any shortage of complete information in the PQ shall be assessed together with Corporate TM and the Territory Director/PM so that consensus is reached on how to progress. These activities also include agreeing with the PM tool return date and arranging tool return shipment. Manage all aspects of the territory work shop including proper housekeeping and accurate records keeping. Manage and report the territory tools, spares and accessories inventory: Avoid shortages. Arrange for proper storage and labelling. Arrange for cleaning after project use. Report planned usage monthly. Report success rate of inspection tool runs monthly. Aim at 100% run success rate, assess tool performance and suggest tool design improvements. Charge the project for tool damage caused by poor handling. Arrange proper shipping of all tool, spares and accessories (to and from commercial project sites, between Territory and Corporate TM as well as from suppliers). Forecast, budget and purchase (or return tools to Corporate TM) for the tool fleet (including spares and accessories) from the market for the coming year. This forecast shall also reflect the manpower requirements and the size of the workshop facilities. Assess and record un-used spares and update inventory. Encourage the PM’s to increase/optimize tools and equipment utilization at region/territory. Skills/Experience: Minimum of Bachelor’s Degree in Engineering/Technology, OR related degree Minimum of 5 years’ experience in a tool and production related role, ideally in the Oil & Gas Industry Advance GMP training and implementation skills Strong command of English, knowledge of other languages is plus Must be flexible with work hours & timings Very good in Technical write up. Preferably with electronics or mechanical Engineering background. ERP, Microsoft office, is a basic requirement for software, having experience in Sledworks, AutoCAD software is an advantage

Location: Sharjah, United Arab Emirates The HR & PRO Administrator supports the effective delivery of human resources, employee services, government relations, and office administration activities in the UAE. The role implements corporate HR policies and procedures, maintains accurate employee records, coordinates recruitment and onboarding activities, administers attendance, leave, benefits, payroll inputs, training records, and employee documentation, and ensures compliance with applicable company requirements and UAE labour regulations. The HR Administrator manages employee and company government transactions, including work permits, employment visas, labour cards, medical and Emirates ID coordination, renewals, cancellations, attestations, and licence-related documentation. The role maintains productive relationships with relevant ministries, authorities, free zones, embassies, and service providers; monitors regulatory updates; and provides timely administrative support to employees and the business. Job Functions, Responsibilities Coordinate HR administration and ensure timely communication of employee-related matters between the UAE office, regional teams, and corporate HR. Support recruitment by posting vacancies, screening applications, scheduling interviews, preparing offers, and completing pre-employment documentation. Coordinate employee onboarding, induction, probation follow-up, transfers, promotions, and offboarding in accordance with approved procedures. Maintain complete, accurate, secure, and confidential personnel files, HR records, and employee data in the ERP system. Administer attendance, leave, benefits, medical insurance, salary adjustments, and payroll inputs; reconcile records and submit approved monthly payroll data on time. Prepare HR correspondence and employment documents, including contracts, certificates, confirmation letters, promotion letters, warnings, clearances, and separation documents. Respond to employee queries, explain applicable policies and procedures, and escalate sensitive or complex employee-relations matters to HR management. Support performance-management, training, and employee-engagement activities; maintain the training matrix and related attendance records. Prepare accurate weekly and monthly HR reports, monitor document expiry dates, and follow up on required actions. Support implementation of HR policies and ensure assigned activities comply with company procedures and applicable UAE labour requirements. PRO responsibilities include, but are not limited to: Labour/ Immigration Process and track employment visas, work permits, labour cards, medical examinations, Emirates IDs, renewals, status changes, and cancellations for employees. Prepare, submit, and follow up on applications and supporting documents with relevant UAE authorities and free zones. Coordinate business and visit visa requirements and liaise with embassies, diplomatic missions, and immigration authorities when required. Maintain accurate records of passports, visas, permits, identification documents, application receipts, costs, and expiry dates, with appropriate confidentiality controls. Monitor changes in government procedures and communicate relevant updates, documentation requirements, timelines, and compliance risks to HR management and employees. Provide employees and managers with clear guidance on routine government-related processes while escalating legal interpretations or exceptional cases to the appropriate internal adviser. Legal Represent the company before government authorities for routine administrative transactions within the role’s delegated authority. Coordinate the renewal and maintenance of trade licences, commercial registrations, establishment cards, government certificates, and other statutory company documents with Legal, Finance, and authorised service providers. Arrange document attestation, notarisation, legal translation, and consular processing as required. Support Legal and management with documentation required for entity establishment, licence amendments, and authorised corporate filings in the UAE. Perform other HR, PRO, and administrative duties reasonably assigned by the Global HR Manager, Corporate HR Director, or Head of the regional office. Skills and Experience Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field. 5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization. Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes. Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation. Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations. Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred. Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage. Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines. A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.

Location: Sharjah, United Arab Emirates PipeCare Group is looking for an experienc Mechanical Design Engineer to join our team. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Key Responsibilities: Design inline inspection tools and robotic systems from concept through detailed design and production release. Conduct analyses using FEM/CAE tools (including ANSYS) to validate performance, strength, and reliability. Execute component and material selection based on mechanical performance, environmental conditions, and lifecycle requirements. Develop complete engineering documentation including manufacturing drawings, assembly drawings, specifications, and technical reports. Support prototype fabrication, functional testing, qualification, and iterative design improvements. Define and prepare assembly procedures and maintenance documentation. Support production startup, root-cause failure analysis, and continuous design optimization. Ensure compliance with applicable engineering standards, codes, and regulatory requirements. Qualifications & Technical Skills: Bachelor’s degree in Mechanical or Mechatronics Engineering. Minimum 3 years’ experience in mechanical and/or robotic system design using SOLIDWORKS. Proficient in detailed mechanical design, 2D/3D drawings, BOM preparation, design calculations, computer simulations, validation, and optimization. Strong experience in ANSYS for structural, thermal, and mechanical analyses. Experience in the design and analysis of pigging tools, pipeline inspection crawlers, robotic inspection mechanisms, and in-pipe mobility systems is highly desirable. Strong exposure to design for manufacture (DFM/DFA) and production engineering environments.

Location: South Africa Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Brazil Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cairo, Cairo Governorate, Egypt SMS Data Collection Participant - Arabic (Egypt) Rate: $2.00 USD per qualified message Location: Remote: Participants must be based in Egypt Schedule: Flexible Project type: Short-term/project-based Device requirement(s): You must use your own mobile phone and Egypt phone number The Project Productive Playhouse is seeking Arabic-speaking participants for a mobile messaging data collection project. Participants will submit authentic scam and spam SMS messages received on their personal mobile phones to help improve technology designed to identify fraudulent and unwanted communications. This is a flexible, remote opportunity. Participants may submit eligible messages whenever they receive them, provided all submissions meet project requirements.. Your contributions will support the development of tools designed to make mobile messaging safer for users around the world. Why Participate? Earn $2.00 USD for each qualified message you submit Participate remotely on a flexible schedule Help improve scam-detection technology by showing how real messages appear in Arabic . Duties Submit authentic SMS messages that meet project guidelines Identify each message as either Scam or Spam Categorize submissions according to the appropriate message type Ensure all submissions are complete, accurate, and meet quality standards Follow all project instructions and submission requirements Please note: Messages collected from email or other platforms are not eligible. Submissions must be SMS messages received directly on your mobile phone. Only submissions that meet requirements will be eligible for payment Project Requirements You may be a good fit if you: Are a native or expert-level fluency in Arabic , as spoken in Egypt Currently located in Egypt Have access to your own mobile device You must have access to your own Egypt phone number Can follow project guidelines and quality standards Why PPH? Your language skills are the whole point — and this project pays for them Apply once, get contacted directly when a spot opens — no chasing Work from anywhere, on your own schedule, alongside any other work you do Clear task specs, no ongoing oversight, no micromanagement Real project experience with a global data and language services company Work that actually improves how AI understands your language About Productive Playhouse We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive. Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry. All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.

Location: Baghdad, Baghdad Governorate, Iraq SMS Data Collection Participant - Arabic (Iraq) Rate: $1.50 USD per qualified message Location: Remote: Participants must be based in Iraq Schedule: Flexible Project type: Short-term/project-based Device requirement(s): You must use your own mobile phone and Iraq phone number The Project Productive Playhouse is seeking Arabic-speaking participants for a mobile messaging data collection project. Participants will submit authentic scam and spam SMS messages received on their personal mobile phones to help improve technology designed to identify fraudulent and unwanted communications. This is a flexible, remote opportunity. Participants may submit eligible messages whenever they receive them, provided all submissions meet project requirements.. Your contributions will support the development of tools designed to make mobile messaging safer for users around the world. Why Participate? Earn $1.50 USD for each qualified message you submit Participate remotely on a flexible schedule Help improve scam-detection technology by showing how real messages appear in Arabic . Duties Submit authentic SMS messages that meet project guidelines Identify each message as either Scam or Spam Categorize submissions according to the appropriate message type Ensure all submissions are complete, accurate, and meet quality standards Follow all project instructions and submission requirements Please note: Messages collected from email or other platforms are not eligible. Submissions must be SMS messages received directly on your mobile phone. Only submissions that meet requirements will be eligible for payment Project Requirements You may be a good fit if you: Are a native or expert-level fluency in Arabic , as spoken in Iraq Currently located in Iraq Have access to your own mobile device You must have access to your own Iraq phone number Can follow project guidelines and quality standards Why PPH? Your language skills are the whole point — and this project pays for them Apply once, get contacted directly when a spot opens — no chasing Work from anywhere, on your own schedule, alongside any other work you do Clear task specs, no ongoing oversight, no micromanagement Real project experience with a global data and language services company Work that actually improves how AI understands your language About Productive Playhouse We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive. Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry. All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.

Location: Riyadh, Riyadh Region, Saudi Arabia SMS Data Collection Participant - Arabic (Saudi Arabia) Rate: $1.50 USD per qualified message Location: Remote: Participants must be based in Saudi Arabia Schedule: Flexible Project type: Short-term/project-based Device requirement(s): You must use your own mobile phone and Saudi Arabia phone number The Project Productive Playhouse is seeking Arabic-speaking participants for a mobile messaging data collection project. Participants will submit authentic scam and spam SMS messages received on their personal mobile phones to help improve technology designed to identify fraudulent and unwanted communications. This is a flexible, remote opportunity. Participants may submit eligible messages whenever they receive them, provided all submissions meet project requirements.. Your contributions will support the development of tools designed to make mobile messaging safer for users around the world. Why Participate? Earn $1.50 USD for each qualified message you submit Participate remotely on a flexible schedule Help improve scam-detection technology by showing how real messages appear in Arabic . Duties Submit authentic SMS messages that meet project guidelines Identify each message as either Scam or Spam Categorize submissions according to the appropriate message type Ensure all submissions are complete, accurate, and meet quality standards Follow all project instructions and submission requirements Please note: Messages collected from email or other platforms are not eligible. Submissions must be SMS messages received directly on your mobile phone. Only submissions that meet requirements will be eligible for payment Project Requirements You may be a good fit if you: Are a native or expert-level fluency in Arabic , as spoken in Saudi Arabia Currently located in Saudi Arabia Have access to your own mobile device You must have access to your own Saudi Arabia phone number Can follow project guidelines and quality standards Why PPH? Your language skills are the whole point — and this project pays for them Apply once, get contacted directly when a spot opens — no chasing Work from anywhere, on your own schedule, alongside any other work you do Clear task specs, no ongoing oversight, no micromanagement Real project experience with a global data and language services company Work that actually improves how AI understands your language About Productive Playhouse We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive. Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry. All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.

Location: Dubai, United Arab Emirates SMS Data Collection Participant - Arabic (UAE) Rate: $2.00 USD per qualified message Location: Remote: Participants must be based in United Arab Emirates Schedule: Flexible Project type: Short-term/project-based Device requirement(s): You must use your own mobile phone and United Arab Emirates phone number The Project Productive Playhouse is seeking Arabic-speaking participants for a mobile messaging data collection project. Participants will submit authentic scam and spam SMS messages received on their personal mobile phones to help improve technology designed to identify fraudulent and unwanted communications. This is a flexible, remote opportunity. Participants may submit eligible messages whenever they receive them, provided all submissions meet project requirements.. Your contributions will support the development of tools designed to make mobile messaging safer for users around the world. Why Participate? Earn $2.00 USD for each qualified message you submit Participate remotely on a flexible schedule Help improve scam-detection technology by showing how real messages appear in Arabic . Duties Submit authentic SMS messages that meet project guidelines Identify each message as either Scam or Spam Categorize submissions according to the appropriate message type Ensure all submissions are complete, accurate, and meet quality standards Follow all project instructions and submission requirements Please note: Messages collected from email or other platforms are not eligible. Submissions must be SMS messages received directly on your mobile phone. Only submissions that meet requirements will be eligible for payment Project Requirements You may be a good fit if you: Are a native or expert-level fluency in Arabic , as spoken in United Arab Emirates Currently located in United Arab Emirates Have access to your own mobile device You must have access to your own United Arab Emirates phone number Can follow project guidelines and quality standards Why PPH? Your language skills are the whole point — and this project pays for them Apply once, get contacted directly when a spot opens — no chasing Work from anywhere, on your own schedule, alongside any other work you do Clear task specs, no ongoing oversight, no micromanagement Real project experience with a global data and language services company Work that actually improves how AI understands your language About Productive Playhouse We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive. Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry. All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.