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Location: San Francisco; Toronto; New York; Montreal; Seattle Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As an Engineer on the Dedicated Inference team, you'll shape the state-of-the-art developer experience for deploying and operating AI workloads in production. From the CLI and SDKs to APIs, observability, and debugging workflows, you'll build the tools customers rely on every day to manage mission-critical inference deployments. Few teams at Baseten have as much breadth and visibility as Dedicated Inference. The team is often at the forefront of new product development, giving engineers the opportunity to shape the experience of some of our most important customers. EXAMPLE INITIATIVES You'll get to work on these types of projects as part of our Dedicated Inference team: - Chains for multi-component workflows https://www.baseten.co/blog/baseten-chains-explained/ - Asynchronous inference https://www.baseten.co/blog/using-asynchronous-inference-in-production/ - Model APIs for frontier models https://www.baseten.co/products/model-apis/ - Model training built for production inference https://www.baseten.co/products/training/ RESPONSIBILITIES - Implement new features and products for the team - Design ergonomic APIs and abstractions to solve customer problems - Fix bugs and resolve customer issues with urgency - Work across the stack - regardless of where you start, you’ll end up touching both React Components and Kubernetes Pods - Work closely with the product and forward deployed engineering teams to develop and drive new product ideas REQUIREMENTS - Bachelor's degree or higher in Computer Science or related field - Proficient coding abilities in one or more popular programming or scripting languages; Python, Go, or JavaScript proficiency is a plus - Familiarity with web applications & databases - Good taste in product, particularly developer-oriented tools - Interest in ML/AI infrastructure and willingness to learn - Strong collaboration and communication skills BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco; Remote; Toronto; New York; Montreal; Seattle Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Forward Deployed Engineer at Baseten, you will partner directly with customers to architect, build, and deploy high-scale production AI applications on Baseten’s platform. You’ll own the journey with customers from initial exploration to production deployment, translating ambiguous business goals into reliable, observable services with clear quality, latency, and cost outcomes. This role is a great fit for entrepreneurial engineers who want a front-row view into how modern companies adopt AI at scale and who enjoy working across product, software development, performance engineering, and customer-facing implementations. To be clear, this is an engineering role with hands-on coding and software development that also includes aspects of product management, technical customer success, and pre-sales solution engineering mixed in. EXAMPLE INITIATIVES Take a look at these blog posts written by members of our Forward Deployed Engineering team: - Forward Deployed Engineering on the frontier of AI https://www.baseten.co/blog/forward-deployed-engineering/ - The fastest, most accurate Whisper transcription https://www.baseten.co/blog/the-fastest-most-accurate-and-cost-efficient-whisper-transcription/ - Deploy production-ready model servers from Docker images https://www.baseten.co/blog/deploy-production-model-servers-from-docker-images/ - Deploy custom ComfyUI workflows as APIs https://www.baseten.co/blog/deploying-custom-comfyui-workflows-as-apis/ RESPONSIBILITIES - Develop and maintain software systems and product features using one or more general-purpose programming languages in a production-level environment, with a preference for Python due to its relevance in ML projects. - Drive customer impact by designing, implementing, and deploying Baseten solutions end-to-end (problem framing → evaluation → production deployment → monitoring). This involves working with customers’ engineering teams at every stage of the customer journey including: sales, implementation, and expansion. - Deliver with velocity: turn vague objectives into clear specs and well-defined PoCs so we can rapidly ship well-tested services and outcomes for our customers - Optimize and enhance AI/ML projects, contributing to the continuous improvement of our technical stack. This includes developing features and PRDs with other engineering and product orgs. - Own products and customer projects end-to-end, functioning as both an engineer, project manager, and product manager, with a focus on user empathy, project specification, and end-to-end execution. - Navigate ambiguity and exercise good judgment on tradeoffs and tools needed to solve problems, avoiding unnecessary complexity. - Demonstrate pride, ownership, and accountability for your work, expecting the same from your teammates. REQUIREMENTS - Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field. - 2+ years of professional work experience in a fast-paced, high-growth environment. - Demonstrated experience with one or more general-purpose programming languages in a production-level environment, with a strong preference for Python. - Familiarity with AI/ML pipelines and the lifecycle of ML model development and deployment. - Strong communication skills, particularly on complex technical topics. - Experience in building or optimizing AI/ML projects is highly valued. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Guatemala City Workplace: onsite We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently. Responsibilities and Duties Take calls from Retailers and Customers experiencing technical issues· Troubleshoot the issue over the phone· Log all calls and solutions· Report reoccurring issues to your supervisor· Installs, modifies, and makes minor repairs to computer hardware and software systems.· Resolves tickets· Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Prepares reference material for users by drafting operation instructions Qualifications and Skills Excellent problem-solving and troubleshooting skills. Experience working with computers· Strong communication skills· The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Basic knowledge of networking principles and operating systems. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. High School Diploma Requirements 85% of English Proficiency Software and Hardware knowledge Prior experience in tech support, desktop support, or a similar role. Customer Service and Tech Support Experience (Must) Excellent communication skills (written and spoken) Patient, helpful, empathetic, good listener & professional Attention to detail and good problem-solving skills. Experience with remote desktop applications and help desk software. (Desired) Goals and people oriented WE OFFER: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Location: Global Remote Workplace: remote Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.   We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies. Metabase is looking for a customer-focused, technical Open Source Community Advocate to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed.  You will help and build relationships with our customers in the public places they hang out (like LinkedIn, Twitter, Reddit, and data slack communities), providing help to Metabase users using our open source and for-fee products.  Our discourse forum is often the first resource that comes up when our customers search for issues, and it’s used by Metabase customers big and small.   A typical day will involve a mix of answering our users on our discourse forum and helping customers on Twitter or other social channels.  Any given week, you might correspond with our users to hear what they’re trying to accomplish, collaborate with our writing team, or participate in brainstorming sessions on what content we should create for our customers.   Why Success?    We are the voice for our customers.  Our product team reviews our feedback, asks us for advice, and engages with our customers proactively.  We have a writer on our team who reviews what questions our customers are asking and improves our documentation, so the next customer doesn’t have to ask.  We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time.    We’re 100% remote, and our operations are designed that way.  People work during the times that work for them.  You are not expected to be “on” at all times, and there are no points for responding quickly to every Slack you receive.      We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our Github repository and our roadmap is publicly available for our customers at all times.    Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.      If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and not just some marketing jargon that people put on their websites, please apply! Being an Open Source Community Advocate at Metabase would be a great fit for you if you: Enjoy helping people and solving their problems Have a strong technical background (minimum of 3 -5 years writing production code or administering systems) Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase) Have excellent written communication Are comfortable being the face of Metabase during webinars or in-person events You have expertise in at least one of: Running Metabase on a variety of operating systems for multiple years Strong background in networking and how web applications function Managing servers (either physical, or Docker, or AWS/GCP/etc) Managing databases and strong SQL skills It’s not required, but a plus if you: Are fluent in multiple languages (this is helpful as our users are world-wide) Compensation The US base salary range for this role is $67.9K–$183.5K annually, plus equity and benefits. Compensation is determined by role, level, location, and individual qualifications, including skills, experience, and scope of responsibility. Pay may vary by geographic location and other job-related factors. Benefits We offer meaningful equity and a comprehensive US benefits package, including fully employer-covered medical, dental, and vision insurance (with 75% coverage for dependents), a 401(k) with employer match available to enroll after the first 30 days, flexible and unlimited paid time off including sick time, and an asynchronous, remote-first environment. We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.   For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.   E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish)

Location: Home based - Worldwide Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical . We are building documentation capacity at scale. We have dozens of positions available , for teams and products across the organisation, at all levels from Graduate to Senior Staff. All applications and candidates are handled through this one entry-point. To improve your chances of success in this application, read our advice on how to get a job at Canonical . These are not traditional technical writer roles. As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company. You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to documentation practice as a first-class engineering and business discipline. You will work with the Diátaxis approach to documentation and help elevate standards of technical writing through attention to theory and practice. The role of a Technical Author A product-focused Technical Author is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for  the quality of the user experience with the product, and will contribute towards the long-term success of the project itself. A customer-focused Technical Author works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world. An operations-focused Technical Author is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation. Some open technical author roles at Canonical You’ll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you. Whatever your focus, you will also be a part of Canonical's documentation practice team , that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community. Location: These are fully remote roles, open to candidates across the globe. As a Technical Author you will Create, maintain and improve software and other documentation Work with your team members, to help them make effective documentation contributions Influence the development of Canonical products and services, as an expert user who has important opinions about function and design Engage with user communities to ensure that our documentation meets their needs Encourage and support community engagement in and contribution to documentation Help standardise the structure, presentation, style and language of content across products Collaborate with documentation peers to advance the state of the art in documentation at Canonical Challenge and advance documentation understanding and best-practice, as part of a disciplinary team A strong candidate Is an excellent collaborator and communicator Cares deeply about functional written communication Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation Has a record of community engagement, in open-source software, documentation, research or other disciplines Is sympathetic to the needs and challenges of open-source software and its communities Demonstrates technical curiosity, and is fascinated by software technology and its challenges Has demonstrable documentation skills, insight and enthusiasm Has experience of software development contexts Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText Holds a BSc/BA degree or equivalent Is able to travel twice a year for up to two weeks for events Nice-to-have skills Deep technical domain knowledge Open-source community leadership and management User-experience, interaction or visual design What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration . #LI-remote