Location: Yerevan, Armenia
Description
We are seeking a detail-oriented B2C Business Analyst to join our growing team and help drive business performance through data. In this role, you will be responsible for transforming complex data into actionable insights across product, marketing, and operations. You will work closely with cross-functional teams to identify growth opportunities, optimize key metrics, and support strategic decision-making with high-quality analytical output.
Responsibilities
Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools
Interpret, evaluate and interrelate research data and develop integrated business analyses
Understand and analyze the financial and operational impact of any changes
Analyze Marketing Promotions and their effectiveness
Analyze Products separately and as one ecosystem
Perform business requirements analysis
Analyze business income and revenue
Initiate technical, business, or marketing changes that will grow the business
Provide analytical and other reports regarding business
Other tasks from management related to business analysis
Requirements
A bachelor’s degree in business or an MBA or a related field
Knowledge of MS Office, Power BI
Knowledge of SQL
Knowledge of Python will be a plus
High proficiency in Armenian, English, and Russian languages is a must
Experience in gaming (will be a plus)
Excellent problem-solving skills
Fundamental analytical and conceptual thinking skills
Exceptional interpersonal skills
Excellent written and verbal communication skills
Attention to details
Location: Prague
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. We're looking for a
Product Analyst
to help us better understand how customers use Wrike, identify product opportunities, and support better product decisions with data.
You’ll work closely with Product, Design, Engineering, and UXR throughout the product development lifecycle — from exploring customer problems and evaluating opportunities to defining success metrics and measuring the impact of released features.
This role goes beyond reporting numbers. We expect Product Analysts to understand
why something is happening, why it matters, and what we should consider doing next
— turning data into clear insights and actionable recommendations.
Our Work Style:
Tech Stack:
SQL (GBQ), Python, Tableau, Amplitude, Airflow
Work Mode:
Hybrid – 2 days in office
Your Impact:
Discover and Evaluate Product Opportunities
Explore customer behavior and product usage, size opportunities, investigate root causes, and turn findings into actionable insights and recommendations.
Assess and Measure Product Impact
Estimate the potential impact of product initiatives, define meaningful success metrics and baselines, and evaluate whether released changes deliver the expected customer and business value.
Run Experiments and Product Research
Design and analyze experiments and quantitative research, selecting appropriate methods and data sources and clearly communicating limitations and confidence in the results.
Turn Data into Product Insights
Investigate adoption, engagement, conversion, and changes in user behavior. Go beyond what happened to explain why it matters and what teams should consider doing next.
Build Analytics for Scale
Create dashboards, reusable analyses, documentation, and automation that make recurring questions easier to answer and help teams use data more effectively.
Partner with Product Teams
Bring an analytical perspective to product discussions, communicate findings clearly, challenge assumptions when needed, and help teams make evidence-informed decisions.
Use AI to Work Smarter
Use AI responsibly to accelerate analytical work and improve analytical workflows.
Your Qualifications:
2+ years of experience in product, data, business analytics, or a similar analytical role
Strong SQL skills and experience with analytical databases; Google BigQuery is a plus
Experience with BI tools (Looker / Tableau)
Good understanding of statistics, experimentation, and A/B testing
Ability to independently drive analytical projects from understanding the question to delivering insights and recommendations
Strong problem-solving skills and ability to connect data to customer, product, and business context
Ability to validate data and assumptions and recognize limitations in evidence
Ability to balance analytical depth, speed, and business needs
Strong communication and collaboration skills
Experience using AI tools to improve analytical workflows and productivity, with a critical approach to validating outputs.
Upper-Intermediate or better English
Standout Qualities:
Python skills for data analysis
Experience with Amplitude
Experience with advanced analytical methods such as regression, clustering, or causal inference
Experience with product discovery or opportunity assessment
Experience building AI-enabled analytical workflows, automations, or reusable AI solutions.
Team Dynamics:
You'll join a team of experienced Product Analysts working closely with Product and R&D teams. We use data not only to measure what happened, but to understand customer behavior, identify opportunities, and help teams make better product decisions.
We value curiosity, analytical rigor, ownership, business thinking, and collaboration, while continuously looking for ways to make analytics more scalable through reusable approaches, automation, and AI.
What’s Next?
Exploratory call with recruiter
Home task assignment
Technical Interview
Culture Interview
If you're passionate about understanding how and why customers use products and want your analysis to influence real product decisions, we'd love to hear from you.
Perks & Benefits:
5 Weeks of paid vacation
Sick Leave Compensation
5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Prague; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
Location: Athens; Limassol; Nicosia; Thessaloniki; Fully Remote - in other eligible locations
Workplace: hybrid
The Role:
You will join a team working with Observability, Escalations, Post-mortems, Correction of Errors, and other practices that will contribute to the company's goal of cloud resiliency. You will be responsible for driving processes around reliability, best practices, cultural change, and enforcement of these practices.
The main responsibilities of the position include:
Honor and practice the Resiliency pillar of the Well Architected Framework in all tasks and responsibilities
Conduct Chaos Engineering experiments and relevant exercises to improve resiliency and fault-tolerance
Research workloads for migrating to the cloud with minimal disruption and impact
Monitor cloud migration projects to ensure seamless transitions
Design, consult, re-platform, and re-factor the observability of current cloud infrastructure
Coordinate with other IT departments and teams regarding observability for both individual and organizational needs
Regularly assess cloud deployments for compliance with the company’s standards and best practices
Investigate and correct areas where observability is lagging
Stay up to date and provide training on new and current technologies, services, tools, methodologies, and practices
Occasionally participate in service capacity planning, software performance analysis, and system tuning
Mentor colleagues in technical skills and knowledge
Analyze, oversee, and remediate the company’s resiliency
Participate in on-call support 24/7 based on a rotation schedule
Main requirements:
BSc/MSc degree in Computer Science or related field
5+ years of cloud services experience, with at least 3 years on AWS cloud
3+ years of experience in SRE or a similar role
Experience with monitoring, APM, logging, and notification tools
Familiarity with incident, problem and change management procedures and practices
Advanced knowledge of SRE practices and methods
Understanding and practice of Service Levels
Strong troubleshooting skills and the ability to mentor others
Extensive experience with Kubernetes and related technologies, services, and ecosystem
Advanced knowledge of CI/CD, Infrastructure as Code (IaC) concepts and tools, especially HCL Terraform and AWS CloudFormation
Experience with versioning tools like Git
Strong organizational and documentation skills
Exceptional time management and research abilities
Advanced Linux, networking, and scripting skills
The following will be considered an advantage:
Experience with platforms like Kafka (MSK)
Experience with RDBMSs, particularly Postgres and MySQL
Knowledge of scripting languages such as Python or Go
Benefit from:
Attractive remuneration package and perks
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Show Your Skills – Online Technical Challenge
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Final Connection – Final Interview
All applications will be treated with strict confidentiality!
By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.
Location: Metn, Lebanon
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
We are looking for an experienced individual with marketing experience that will generate continuous improvement and leanings on how to find and convert scalable sources of potential customers.
As a CVM Marketing Executive at Toters, your objective is to drive double-digit week-over-week growth at one of the most promising start-ups in the Middle East. That’s it, the rest is up to you
RESPONSIBILITIES:
● Drive all customer acquisition activities: social media, digital advertising, offline, trade marketing, referrals, company-sponsored push and online influencers
● Stimulate Toters base usage (e.g. in-app, push notifications, SMS, and email marketing)
● Manage performance of marketing across different channels: paid acquisition, conversion optimization, email and engagement, partner marketing
● Develop and implement new acquisition, engagement and retention programs
● Design and execute marketing campaigns and manage content generation
● Run surveys and analytics to answer key strategic growth questions (e.g., what behaviors/demographics predict customer LTV)
● Experiment constantly to identify and refine acquisition channels and optimized conversion funnels
● Create and update digital marketing strategies that will support the organization to achieve its aims as part of the overall Marketing and Communications plan
● Develop and manage digital marketing campaigns across multiple channels utilizing tools and techniques as appropriate including e-mail marketing, paid search, SEO
● Work with the Marketing & Communications team to create high quality content for a range of online platforms which is optimized and consistent with the brand and tone of voice
SKILLS/REQUIREMENTS/QUALIFICATIONS
●
B.S. or M.S. in Business Administration, Marketing, or other disciplines, complemented by a minimum of 0-3 years of relevant work experience
● Versatile. Ability to thrive in a cross-functional environment while juggling multiple responsibilities
● Strong organization and management skills
● Strong MS Excel skills. Ability to analyze campaign performance and draw insights/conclusions
● Tech savvy. Able to learn and use web tools
Location: Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200 colleagues in more than 80 countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an
Information Systems Architect
to define the best practice in infrastructure as code at a global scale. Join us to advance the state of the art, and shape the infrastructure behind tens of millions devices running Ubuntu.
The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu globally. As the IS architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between. Our goal is to be a reference operation, using the latest capabilities in Ubuntu and open source more generally, with the most modern operating principles. Your choices will impact the Ubuntu user experience for millions of users, and drive how Canonical’s engineers engage with compute and network resources in a devops setting.
As the IS Architect, you’ll be in a unique position to improve Canonical products and the open-source technologies they’re based on. You do this by leading System Reliability Engineers (SRE) and Data Center Engineers (DCE) to embrace best practices, and make informed decisions on technology choices in all aspects of cloud infrastructure and services. You will coach the IS team on automation, reliability, operational/technical scalability, network infrastructure and security.
This is a home based position, with twice-annual travel to company events totaling around 4 weeks per year.
Location:
This role will be based remotely in the EMEA region
The role entails
Define, get buy-in and implement the holistic vision of a world class internal cloud
Setup, maintain and update the technical design roadmap and guidelines for the SREs within IS, with the aim of improving reliability, resilience, operational scalability, and technical scalability
Collaborate with, and provide the cloud-ops software development teams with input for roadmap, requirements and prioritization to build a world-class, highly standardized and automated operation
Provide the IS management with input and advice with regards to technology, reliability, resilience and business cases
Lead technical choices to implement solutions as self-service products, ensuring scalable operation
Collaborate with product security as well as operations security to set best practice and mitigate new threats in a timely manner
Automate operations for reuse across the world's largest companies, taking into consideration the complexities of distributed systems
Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
Analyze incidents and events, and establish what the reason behind the reasons are, and what structural improvements can be made to minimize the chance of them reoccurring
What we are looking for in you
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Track record of going above-and-beyond expectations to achieve outstanding results
Extensive knowledge of cloud computing concepts, technologies & operation
Practical knowledge of Linux networking, routing, and firewalls, internet transit and large scale/bandwidth networking.
Experience dealing with significant production outages, incident response and postmortems
A passion for writing, sharing, and maintaining enterprise open-source software solutions
Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
Be familiarized and passionate about open-source, especially Ubuntu or Debian
Nice-to-have skills
Modern software engineering background (peer-review, unit testing, SCM, CI/CD, Agile)
Hands-on experience of automatic administration of enterprise Linux servers at scale
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Program
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Prague
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Backend Reliability (BRE) team is the backbone of our backend infrastructure and the guardian of our uptime. Our mission is to achieve and sustain 99.99% availability while building the tools, components, and safety nets that the entire engineering organization relies on. As a Senior / Staff Backend Engineer on this team, you won’t just close tickets - you’ll architect core reliability solutions that shape how Wrike scales, performs, and recovers from failure.
Your Impact:
Design, build, and maintain critical reliability components such as HTTP rate limiters, internal DB schema migration tools, circuit breakers, and distributed Redis-based caching.
Troubleshoot complex production issues, optimize PostgreSQL usage, and ensure our distributed systems remain performant and stable under high load.
Lead preliminary investigations during severe production incidents: identify likely root causes, assess impact, and propose mitigation options. The long-term fixes are then implemented by the owning team, based on your findings.
Create scalable, reusable tools and frameworks that help other engineering teams build more resilient services.
Leverage AI-powered tools and coding agents to accelerate development, analyze architectures, and automate repetitive or error-prone tasks.
Influence reliability best practices across engineering by sharing knowledge, reviewing designs, and setting high technical standards.
Your Qualifications:
Strong expertise with Java/JVM, building scalable, high-performance backend systems; open to leveraging other languages when appropriate.
Solid understanding of distributed systems concepts, including high availability, CAP theorem, and fault tolerance.
Deep experience with relational databases (PostgreSQL) and key–value / non-relational storages (Redis).
Practical experience with containerization and cloud-native environments, including Docker and Kubernetes.
Hands-on experience with message brokers such as RabbitMQ or Kafka.
Ability to work independently with minimal supervision, using critical thinking to question assumptions and validate your own decisions.
Strong written and spoken English skills suitable for collaborating in an international engineering environment.
Standout Qualities:
Background in infrastructure engineering or Site Reliability Engineering (SRE), including infrastructure-as-code practices.
Experience leading technical initiatives, driving cross-team projects, and mentoring other engineers while remaining an individual contributor.
Familiarity with observability and monitoring stacks (e.g., Graylog, Zabbix, Grafana) and/or data analytics tools such as BigQuery.
A strong interest in how complex systems fail and a track record of designing them to recover gracefully.
Team Dynamics:
You will join the Backend Reliability (BRE) team, a small, highly specialized, senior group focused solely on Wrike’s reliability. The team operates as an internal “reliability task force,” partnering closely with product and platform engineering teams across the company. You’ll collaborate with other senior engineers who value autonomy, deep technical discussions, and rigorous engineering practices. The culture is ownership-driven: you are trusted to manage your time, make architectural decisions, and drive initiatives to completion.
Our Work Style:
The BRE team works on core backend and infrastructure services that support millions of users. We operate in a collaborative environment that values clear communication, thoughtful design, and fast feedback loops.
Tech focus areas include: Java/JVM-based services, PostgreSQL, Redis, Docker, Kubernetes, RabbitMQ/Kafka, and observability/monitoring tools.
We encourage the use of modern AI-based tooling and coding agents as part of daily development and troubleshooting workflows.
Work is organized with an emphasis on impact and reliability goals rather than ticket volume, giving you room for deep work and long-term improvements.
Hybrid work mode (Prague, Czech Republic / Nicosia, Cyprus), with flexibility to balance focused individual work and collaborative sessions.
Benefits & Perks:
5 Weeks of paid vacation
Sick Leave Compensation
5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
What’s next?
Interview with a Recruiter
Technical interview
System Design Interview
Cultural interview
Your recruitment buddy will be
Aleksandar Chernev
, Senior Technical Recruiter.
#LI-AC1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Metn, Lebanon
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
An Account Manager has to be experienced to manage all types of accounts and to handle an all time great relationship with merchants. The Account Manager serves as the interface between the merchants and the Business Development team in the company. They are assigned a company's existing merchants accounts and their main job is to sustain and grow its profile.
Responsibilities:
Serve as the lead point of contact for all Merchants on account management matters
Build and maintain strong, long-lasting merchant relationships based on trust and respect
Negotiate contracts and close agreements to maximize profits
Ensure the timely and successful delivery of our solutions according to merchant needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues
Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to toters’ platform and highlighting to existing customers the value of being on our platform
Forecast and track account metrics and take the initiative to rectify/enhance on the findings
Prepare reports on account status
Collaborate with the Business Development team to identify and grow opportunities
Communicating with merchants to understand their needs and explain product value
Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues
Maintaining updated knowledge of company products and services
Resolving complaints and preventing additional issues by improving processes
Identifying industry trends.
Acting as a client advocate with a focus on improving the merchant experience.
Requirements:
Proven work experience as a, Account Manager, Sales Account Manager or similar role
Problem solving skills and analytical skills
Solid experience with CRM software and MS Office (particularly MS Excel)
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation skills
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
Extensive, accurate product knowledge.
Location: Yerevan, Armenia
Description
Digitain is looking for a self-motivated and detail oriented professional Financial Accounting Specialist to fill the vacancy.
Responsibilities
Creating and submitting bookkeeping entries and reports
Checking orders and import packages
Checking balance codes circulation
Checking the Payment system statements
Checking cash costs
Control, classification of receivables
Ensuring accurate accounting of financial means, timely reflection of financial movements from and into the bank accounts, accurate recording of journal entries
Identification of software issues of the 1C system, elaboration of technical specifications
Testing of programmatic issues
Fulfillment of other assignments by immediate supervisor
Requirements
Higher education in economics
3 years of experience in accounting or finance
Knowledge of Armenian Software,1C, E-invoicing, and other related accounting software
Knowledge of Armenian, Russian, and English languages
Good knowledge of tax code of RA
Good knowledge of Microsoft Office
Ability to interpret and analyze financial statements and periodicals
Detail oriented, analytical, and excellent communication skills
Able to thrive in a deadline-driven environment
Location: Home Based - Americas; Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Canonical is hiring exceptional Sales Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Sales Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.
You will partner with Canonical’s executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality. People that thrive in these roles are proactive problem solvers who are passionate about the opportunity to partner with sales leadership, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and the opportunity to design and drive programs in support of Canonical's continued success.
Location:
These roles will be based remotely in the EMEA, Americas regions.
The role entails
Delivering precise, scalable revenue operations for business through direct, indirect or online channels
Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.
Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities
Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan
What we are looking for in you
Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
Data-driven and analytical approach with a high attention to detail
Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
Exceptional academic track record from both high school and university
Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
Strong communication, interpersonal, negotiation and influencing skills
Professional written and spoken English with excellent presentation skills
Ability to travel internationally up to four times a year for company events up to two weeks long
Nice-to-have skills
Experience gained within a similar, technology subscription-based business
Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement.
What Canonical offers
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home Based - Americas
The role of a Financial Analyst at Canonical
As a Financial Analyst, you'll be a core member of the FP&A Team and wider finance team. You will play a key part in our monthly business reviews, quarterly forecasting, annual planning, financial modeling, and continuously drive cross-functional business alignment. Our ideal candidate is a highly analytical independent thinker, who has a desire to learn how to leverage business judgment, driven by data, to advise on critical financial, commercial and strategic decisions.
Location:
This is a remote role in Americas time zones.
Key Responsibilities
Generate insights into business operations by analyzing unit economics, drivers of variance, and other KPIs
Support quarterly and annual financial planning, forecasting, reporting, and monthly budget reviews
Provide analysis of commercial initiatives that have a strategic or financial impact on the business
Create objective analyses and processes for a fast-growing tech company to scale efficiently and make data-driven decisions
Support multi-functional change projects designed to enhance systems, processes, and data accuracy
Partner with and communicate business progress to key stakeholders against financial and strategic targets
Valued skills and experience
An exceptional academic track record from both high school and university
Drive and a track record of going above-and-beyond expectations
Strong problem-solving and analytical abilities
Excellent presentation and communication skills
Curiosity and willingness to work on a wide range of projects
Proficiency in spreadsheets and financial modeling
Understanding of core accounting principles
Professional written and spoken English
Excellent interpersonal skills, curiosity, flexibility, and accountability
Passion, thoughtfulness, and self-motivation
Excellent communication and presentation skills
Result-oriented, with a personal drive to meet commitments
Ability to travel twice a year, for company events up to two weeks long
Previous experience in an analytically focused finance or business role
Additional skills that you might also bring
Bachelor's degree in finance, business, or related field
Experience with Business Intelligence reporting, CRM and ERP systems
Experience with Budgeting and Planning Software, or Data Visualization tools
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Stryków, Poland
D-ploy
is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Responsibilities
Own and develop relationships with partners, working with them to optimize and enhance our integration
Report on common sources of technical issues or questions and make recommendations to the product team
Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer
Define reporting and alerting requirements
Perform quality assurance
Understanding strategic business needs and plans for growth.
Enhancing the quality of IT products and services.
Analyzing the design of technical systems and business models.
Finding technological solutions to business requirements.
Producing reports on application development and implementation.
Requirements
Fluency in both
Polish
and
English
(C1+)
A degree in IT / Computer Science / Business Administration, or related field.
3+ years of previous experience as an IT Business Analyst, IT Management position, or similar position
Basic knowledge in generating process documentation
Strong written and verbal communication skills including technical writing skills
Previous experience in a
Pharmaceutica
l or
Production
environment
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Is
IT
in your DNA?
Location: Yerevan, Armenia
Description
A customer analytics specialist is responsible for analyzing customer data and pushing data-driven initiatives to increase the impact of CRM projects. The main objective is to provide meaningful insights to the CRM team as well as help implement efficient processes for data usage including segmentation, automation, and personalization within the contexts of the CRM-owned channels. CRM Analytics specialists work closely with several stakeholders within the CRM and other teams to deliver sophisticated analytics of CRM and targeted marketing activities and estimate their impact on revenue. These projects include, but are not limited to, creating, and maintaining various dashboards, and providing ad hoc analysis and insights to help business run more efficiently.
Responsibilities
Integrate, compile, analyze and evaluate all sources of CRM data including customer, transactional, engagement and product data, and identify key trends
Develop and present detailed reports for management and the team to help them make more informed and impactful decisions, conduct analysis for CRM campaigns post-factum, assess user engagement in campaigns, deliver actionable insights and recommendations
Provide valuable insights into customer behavior, identify betting patterns and preferences during different stages of their lifecycle with the company, develop customer activity profiles through statistical analysis
Identify and define different customer segments and provide insights into efficient targeting, conversion and retaining of customers, monitoring monthly change of user categories
Develop a holistic view of the customer lifecycle and the impact of implemented CRM strategies throughout the entire lifecycle of the customer
Conduct business analysis, identify key factors and causation links by evaluating information gathered from multiple sources (including customer surveys) to form a solid understanding of business processes from low-level information and be able to make daily and monthly comparisons
Collaborate with other members of the team on various projects to ensure good quality data is being used, participate in manual and automated daily data reconciliation/manipulation, implement improvements for increased quality and efficiency of CRM processes
Undertake spontaneous initiation of analysis to generate customer insight or operational projects to add value to the CRM workflow
Requirements
Degree in Economics, Finance, Business, Mathematics, or other relevant fields
Proven working experience in data/ business analysis
Experience working with large datasets attained through multiple channels
Strong understanding of data modeling concepts
Strong mathematical and analytical mindset
Advanced practical knowledge of MS Excel is a must
Demonstrated knowledge of SQL and ETL processes
Experience with Power BI is a huge plus
Experience with programming languages or statistical packages like Python or R is a plus
Familiarity with CRM tools and programs is a big plus
Ability to work in a fast-paced environment and adapt to changes
Logical and problem-solving mindset
Hardworking and flexible personality with a high sense of responsibility
Ability to effectively multitask and prioritize tasks
Passion, drive, and motivation to continuously learn new things
Strong communication and presentation skills
Location: Yerevan, Armenia
Description
Digitain is seeking a self-motivated, passionate and detail-oriented professional to fill the vacancy Junior Financial Risk Specialist. This position is shift-based and includes morning, evening and night shifts.
R
esponsibilities
Investigate, classify, and prioritize various forms of fraudulent users and payment concerning activities
Establish risk and fraud avoidance measures
Monitor and analyze customers' attitudes
Support, approve and define limits of Company branches
Approve customer’s withdrawal requests
Requirements
Graduate Degree in Finance, Business Administration, or a related technical field
Experience in the gaming industry is required
Strong knowledge of online payments, gaming accounts, banking, and payment processing is a plus
Excellent knowledge of Russian and English languages
Advanced proficiency in MS Excel
Advanced computer skills and familiarity with various risk analysis tools
Strong analytical, investigative, and problem-solving skills
Ability to assess and manage risk with attention to detail
In-depth knowledge of sports games and casino games, with a strong understanding of the gaming industry dynamics.
Mathematical thinking and a high level of accuracy
Excellent punctuality, communication skills, and a strong sense of responsibility
Motivation and eagerness to learn new skills and adapt to the fast-evolving industry
Strong planning, organizational skills, and the ability to prioritize tasks effectively
A positive attitude and ability to work well within a team
Location: Metn, Lebanon
The Company
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
Role
The Product Designer is responsible for delivering largely independent UI and UX for our different platforms. As a Product Designer at toters, you will collaborate with teams of designers, researchers, engineers, content strategists, and product managers throughout the product process, setting the bar for creative excellence and providing best-in-class visual design thinking and usability expertise at the start of every project. You will utilize user flows, wireframes, flow diagrams, storyboards, user interface mockups, and/or high-fidelity prototypes to convey the user experience at different phases of the design process. It will be your mission to promote the prioritization of design-centered adjustments, adjustments, and enhancements.
Responsibilities
Create user-centered designs by embracing an outside-in approach, bringing the voice of the customers into the organization, gather customer feedback, analyze and synthesize usability findings, develop user journeys.
Design intuitive, results driven products and thoughtful user experiences that balance aesthetics and usability.
Perform user research, conduct user tests, and design the overall functionality of the product to guarantee an excellent user experience.
Be resourceful and creative to overcome obstacles and turn challenges into opportunities.
Develop Prototypes to demonstrate and evaluate potential ideas with stakeholders and validate hypotheses by conducting usability testings.
Listen and share with colleagues across the company to drive collaboration.
Work within an Agile team environment that delivers through iteration.
Maintain design consistency throughout our products.
Discuss design principles and guidelines with various company stakeholders to gain their support.
Be the user-advocate by conducting usability tests on early designs and making implementation recommendations from a user-centered standpoint.
Above all, enjoy creating cutting-edge consumer applications for the Web and mobile platforms.
Qualifications
You hold a BA/BS degree or equivalent practical experience; an advanced degree is a plus.
You have 5+ years of experience in UX & UI design.
You’re skilled with Figma, Sketch, or other design tools.
You’re familiar with design thinking and human-centered methodologies.
You know how to conduct or interpret user research and usability testing.
You use data and user insights to guide your decisions.
You’re an excellent communicator and a team player.
You thrive in a fast-paced, iterative, and remote-friendly environment.
You understand the importance of design systems and consistency.
You’ve collaborated with PMs, engineers, and stakeholders to bring ideas to life.
You’re comfortable designing end-to-end experiences, from research to high-fidelity UI.
Location: Yerevan, Armenia
Description:
We are looking for a Head of Digital Marketing Department to join our team.
The ideal candidate will have a strong digital marketing background, a strategic mindset, and excellent leadership skills. You’ll collaborate with cross-functional teams to ensure optimal performance and data-driven decision-making.
Responsibilities:
Develop and implement digital marketing strategies to ensure user engagement, and maintain engagement across the Company’s digital platforms, including paid media, SEO, social media, content marketing, etc.
Define monthly/quarterly content promotion strategies, approve action plans, and monitor their execution across social platforms by introducing engaging content and campaigns that will increase brand awareness and customer engagement
Oversee the planning, execution, and improvement of paid media campaigns (PPC, display, social advertising) to ensure maximum ROI and customer engagement
Develop and monitor SEO strategies to increase organic traffic, and improve search rankings via effective keyword research and link-building
Analyze campaign performance, user behavior, and campaign effectiveness using Google Analytics, other data management platforms, and analytics tools
Plan annual, quarterly, and monthly budgets for paid advertising campaigns
Provide annual, quarterly, and monthly performance reports, define and measure KPIs
Collaborate with relevant units within the Company to increase customer satisfaction through a common strategy
Constantly monitor emerging trends, technologies, and tools in digital marketing. Implement innovative strategies to stay ahead of competitors and accelerate growth
Supervise and coordinate the department's activity
Delegate tasks and supervise their implementation according to the deadlines established. Provide guidance, mentoring, and performance evaluation to ensure efficient execution of objectives
Organize and monitor the onboarding process of new hires
Ensure all digital marketing activities comply with the RA Law on Advertising, as well as other legislative and regulatory requirements related to the field
Perform other functions assigned by the immediate supervisor and arising from the duties of the position
Requirements:
Master’s degree in Marketing, Digital technologies, or a relevant field
Proven work experience as a Digital marketing unit manager
Demonstrable experience in designing and implementing successful digital marketing campaigns
Proficient in MS Office (particularly Excel) and data manipulation
Excellent knowledge of English and Russian languages
Strong understanding of how all current digital marketing channels function
Solid knowledge of online marketing tools and best practices
Hands-on experience with SEO/SEM, programmatic media-buying, and CRM software
Familiarity with web design
Experience in data analysis and reporting
Excellent analytical and project management skills
Strong team management and communication (written and verbal) skills
Analytical thinking with strong math skills
Good time management skills, including prioritizing, scheduling, and adapting as necessary
Ability to work on multiple projects with different objectives simultaneously
The ability to think strategically and develop innovative marketing strategies
Location: Yerevan, Armenia
Description
According to the company’s business priorities, study the tax systems of new countries and the corporate requirements for establishing a company in those jurisdictions. Maintain internal accounting records for international entities and compare them with the reports prepared by local accountants in each country. Organize the restructuring and reorganization processes of the Group’s companies.
Responsibilities
Study the tax systems of new countries and the corporate requirements for establishing a company, based on the company’s business priorities
Identify reputable tax, accounting, and corporate service providers in new countries, preferably those with experience in the gaming industry when relevant
Analyze the tax advice received
In cooperation with local lawyers, accountants, and consultants, coordinate the company formation process
Maintain internal accounting records for international entities and reconcile them with the reports prepared by local accountants. Support external audits
Provide necessary information to local consultants and ensure proper compliance of international entities with local corporate, accounting, and tax obligations, including submission of reports
Ensure compliance with transfer pricing regulations among international group entities
Organize restructuring and reorganization processes within the Group
Perform other functions assigned by the direct supervisor that arise from job responsibilities
Requirements
Graduate Degree/ master’s degree in accounting, Finance, Economics or Technical field
At least 3 years of experience in accounting or audit organizations or relevant fields will be considered an advantage
Excellent knowledge of Armenian, English and Russian
Good knowledge of the Accounting and Financial Standards
Proficiency in Microsoft Office
Ability to work effectively under pressure and meet established goals and objectives within the specified deadline while always maintaining quality
Proactive, self-motivated, and able to work effectively in a team
Mathematical and analytical thinking
Planning skills
Research skills (especially in tax and finance)
Ability to set priorities and perform tasks accordingly
Attention to detail
Excellent communication and negotiation skills
Location: Yerevan, Armenia
Description
We are looking for an objective and experienced Internal Auditor to join our team. He/she will periodically examine (audit) the organization’s financial records to ensure they are accurate and up-to-date and that processes for generating and maintaining financial records and documents comply with applicable standards and regulations. He/she will identify ways to improve processes for finding and eliminating waste and fraud.
Responsibilities
Plan financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identify risk areas; prepare audit scope and objectives; audit programs
Examine financial statements to ensure accuracy, timeliness, and compliance with applicable standards and regulations
Inspect account books, statements, ledgers, and accounting systems for efficiency and use of accepted accounting procedures
Assess compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation
Assess risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues
Assess financial operations and make best-practices recommendations to management
Verify assets and liabilities by comparing and analyzing items and collateral to documentation
Document process and prepare audit findings memorandum/reports
Communicate audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports
Protect organization's reputation by keeping information confidential
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Requirements
Master's degree in Accounting or Finance
More than 3 years working experience as Financial Auditor, Financial Analyst, Financial Officer
Experience in international auditing companies will be considered as an advantage
Auditing qualifications, an ACCA license, or participation in training will be considered as an advantage
Knowledge of tax legislation, knowledge of IFRSs
Experience in the gaming industry will be considered a big plus
Excellent knowledge of Armenian, English and Russian languages
Advanced MS Office skills
Moderate accounting software and databases skills (Knowledge of 1C & Armsoft program is an advantage)
Proven knowledge of auditing standards and procedures, laws, rules and regulations
Ability to manipulate a large amount of data and to compile detailed reports
Sound independent judgment
Business mindset
Proven ability to manage multiple projects at a time while paying strict attention to details
Self-motivated individual with the ability to thrive in a results-driven environment
Ability to work under high pressure
Ability to prioritize among competing tasks
Location: Yerevan, Armenia
Description
Incident Management
is meant to reinstate normal service operations as fast as possible and mitigate the negative impact on business operations, thus making sure that the agreed levels of service quality are maintained. The goal is to effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place.
Now we welcome an
Incident Management Specialist
to join our bright team of devoted and creative Digitainers. If you are enthusiastic to improve knowledge on gaming industry, come up with innovative ideas and obtain new skills for a lifetime, then, you might be the person we are looking for.
The job is shift based and includes morning, afternoon, evening and night shifts.
Responsibilities
Receive and process incident tickets and service requests from company staff and worldwide partners
As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department
Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements
Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process
Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners
Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services
Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours
Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
Other duties as assigned by the immediate supervisor
Requirements
Undergraduate Degree in IT / Management will be a plus
Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
Good knowledge of MS Office
Experience in the iGaming industry is a plus
Knowledge of Atlassian Jira or other similar software will be considered as a plus
Ability to work with shifts is a must
Reporting and analytical skills
Hardworking, initiative and flexible personality with the ability to prioritize and multi-task
ГибридAthens; Limassol; Nicosia; Thessaloniki; Fully Remote - in other eligible locations
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Prague; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
География найма не уточнена
УдалённоseniorHome Based - Americas; Home based - EMEA
УдалённоHome Based - Americas
Yerevan, Armenia
География найма не уточнена
headYerevan, Armenia
Yerevan, Armenia
Yerevan, Armenia
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