Location: Remote - Singapore
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Presales Architect.
About the job
This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform.
As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy.
Responsibilities
In this role, you’ll:
Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions.
Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases.
Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform.
Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices.
Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Experience: 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry.
Technical Skills: Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#) and hands-on experience integrating and troubleshooting RESTful APIs.
Soft Skills: Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders.
Desired:
Education: Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical industry experience.
Curious and willingness to work with ambiguity.
Location
This role will be remote, and based in Singapore.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 50% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Warsaw, Poland
D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Tasks and Responsibilities:
Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees who are experiencing computer issues
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources
Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT
Coordinate business development activities such as identification and communication with client
Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy
Execution/coordination of local projects at the site
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Installation of packaged software and authorized 3rd party software
Remote access solution (VPN) implementation and support
Escalation point for help/service desk and on site 2nd level support
Implementation of local application enhancements and provide local application support (where required)
Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site.
Must be willing and able to provide hands on technical support when required
Participate and assist with global IT initiatives (where required)
Requirements
A strong understanding of Information Technology; trends, products and solutions
Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians
Knowledge of business development, especially spotting and developing business opportunities with the customer
Customer focused with a passion and drive for customer satisfaction and delivering business values
ITIL certification is an advantage
Excellent communication and negotiation skills with strong service orientation
Willingness to travel when required
Multitasking as well as ability to “think outside of the box”
Fluency in English and Polish (spoken and written)
Candidates have to declare Criminal record extract not older than three months
Benefits
Birthday Voucher
in the amount of
180 PLN
- valid for one year
Additional one day of vacation
to your yearly entitlement every two years of work relationship
Reimbursement of glasses on prescription
in the amount of
300 PLN
every two years
Work-Anniversary Voucher
(after 5-, 10- and 15-year anniversary)
Wedding and Baby-born Voucher
(gift to celebrate the special moments)
Recognition Award and Appreciation Voucher
for exceptional work on internal as well as customer projects
Fishing for Friends Program
Is
IT
in your DNA?
Location: Remote - Singapore
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Global Campaigns Strategist.
About the job
As a Sr Global Campaign strategist, you are responsible for owning, developing a major campaign that drives awareness and opportunities for Twilio. This role is highly cross functional, working closely with both internal marketing partners across regions, sales, product, and company leadership to design bold campaigns that deliver on business objectives. You possess a proven track record of leading multi-channel global campaigns with success, collaborating with stakeholders, and finding opportunities to strategically uplevel Twilio’s campaign engine.
The ideal candidate has an advanced understanding of how campaigns resonate with a global audience, not just one country. You are skilled in understanding the modern AI-driven buyer journey at each stage of the funnel, have the ability to translate messaging frameworks into effective campaigns, and thrive in a collaborative environment. You recognize the value of running an integrated campaign motion, and have the ability to think both strategically and execute at an operational level with ease. Your performance will be measured by your ability to execute and achieve measurable results including building brand awareness, developing a system of content and assets that is valuable to all regions, and building campaigns that accelerate growth velocity.
Responsibilities
In this role, you’ll:
Set a strategic vision
for a large and visible global campaign and execute operations for any campaign motions. We are looking for someone who is very strategic in terms of knowing the audience, how to create content that resonates, tactics to reach that audience, and ideas that are visionary and tactical.
Be accountable
to company leadership on the effectiveness of your global campaign remit and programs
Strong project management skills
and ability to use data to guide decision-making and resource allocation. Design and execute strategic end-to-end campaigns that both engage and convert prospective buyers with a focus on specific buyer and vertical segments
Partner
with product marketing, content strategists, brand strategists, creative designers and other regional campaign teams to create campaign themes and messaging that translate into impactful marketing campaigns. Act as the central point of contact to guide a pod of cross-functional partners
Build strong relationships
with key cross functional stakeholders across multiple organizations to ensure campaign enablement and engagement
A global systems approach.
Develop scalable, repeatable campaign playbooks that can be scaled quickly with a large variety of content that works in all regions
Track program results
, measure program success and report metrics to customer success, sales and marketing stakeholders and executives. Then analyze campaign performance, surface insights and provide recommendations for optimizing results
AI-Driven Enablement:
We want you to infuse AI frameworks into all aspects of the campaign model. Ideally you would disrupt the norms and evolve the team and programs to be progressive. And equip teams across the organization with the tools, guidelines, and frameworks to create high-quality content at scale, including standards, reusable templates, and AI-assisted workflows that improve consistency, speed, and quality.
Budget Management:
Manage and allocate budget for campaign production resources across all campaign and persona needs, including original content, video production, localization, and agencies to ensure efficient and high-quality execution and return on investment
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Deep understanding of marketing funnel tactics and metrics by funnel stage
Understanding of enterprise buying cycles, sales processes and stakeholders, especially in B2B tech
Self-starter who excels in a fast-paced, collaborative, and innovative high-growth environment
Ability to manage multiple work streams and has presence with the team and leadership
Strategic thinker with strong attention to detail
7+ years working as a campaign strategist in B2B or tech
Proven experience building and delivering on integrated programs and managing all tools, processes, and assets
Exceptional communication skills, both verbal and written, with the ability to drive alignment, set expectations and drive to success
Works well with cross-functional teams and executives, to ensure consistent content is delivered across the company
A champion for fostering a culture of trust through feedback, communication, and transparency
Desired:
Excellent written and verbal communication skills.
Ability to influence and build effective working relationships with all levels of the organization.
Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple countries.
Experience with primary research strategies and types of content creation
Strategic ability to see opportunities across campaigns and programs where new types of content and programs will thrive.
Experience building world-class brands through premium content
Experience with a variety of AI, design, analytics, and video tools. Proficiency in digital marketing tools and platforms such as Tableau, Salesforce, AEM, Google Analytics, LinkedIn Campaign Manager, Meta Ads Manager, Canva
Location
This role will be remote, and based in Singapore.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive on our Regulated Verticals team.
About the job
This position is needed to lead relationships and complex solution selling across Twilio’s Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity (Verify, Lookup), and Flex. You will drive revenue growth and build strategic, executive-level partnerships with top enterprise financial services and FinTech organizations. As a trusted advisor, you will navigate domain-specific use cases like fraud prevention and personalized engagement while collaborating across Product, Compliance, Finance, and Engineering.
Responsibilities
In this role, you’ll:
Manage and expand some of our most important Regulated Verticals customer accounts.
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
Accountable for relationship management, cross sells, upsells and solutions consulting.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Demonstrated track record of managing business forecasts and financial models.
Entrepreneurial mindset with appetite to define process and build programs.
Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
Excellent verbal and written communication skills.
Bachelor’s Degree or equivalent years of experience.
Desired:
Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
Software, SaaS, CPaas or PaaS selling experience
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until October 20th, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - Mexico
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Accounting Manager.
About the job
As Senior Accounting Manager within our Controllership PMO group, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live, including M&A integration, global system implementations, and operational process improvements leveraging AI and automation. Wit
With a focus on driving efficiency, scalability and compliance to support Twilio’s growth, you will support stakeholders across the Controllership org, including Accounting, Tax, and SEC Reporting, and operational teams including AP, Billing and Payroll. You will also interact heavily with cross-functional teams in R&D and GTM.
Responsibilities
In this role, you’ll:
Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget.
Drive automation of operational processes: Identify, validate and prioritize automation opportunities and project manage execution. Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed.
Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years in Accounting, with preferred experience in global public companies with 1B+ in annual revenue
Deep understanding of US GAAP, with a demonstrated ability to interpret, document and operationalize new, complex accounting scenarios
Direct experience with SOX, with demonstrated ability to identify and assess risks and implement appropriate mitigations
A proven track record managing cross-functional projects from initiation to closure
Demonstrated success automating accounting and operational processes, and hands-on experience with a wide range of automation tools
Exceptional communication skills, with the ability to express yourself clearly and succinctly, both in writing and verbally, to multiple levels within the organization
Experience building productive relationships across orgs and levels
Natural ability to codify information and create and maintain institutional, permanent documentation
Desired:
Experience with Oracle ERP or similar systems, including implementation and troubleshooting
Location
This role will be remote, and based in Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next
Technical Support Engineer 2
Ireland
on Twilio’s Voice, Platform Application & Segment teams (VSPA).
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Review internal knowledge to stay current on industry shifts and standards.
Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
This position will also require supporting our customers on holidays to ensure that our customer’s needs are met.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
2+ years of Technical Support Experience or similar relevant experience.
Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
A good understanding of Object-Oriented Programming (OOP) concepts.
Basic understanding of SQL and query-writing skills.
Good understanding of APIs, HTTP Protocol, and RESTful services.
Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
Experience troubleshooting SIP, VoIP, and IP telephony issues.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
Excellent written and verbal communication skills.
Desired:
Bonus skills:
- Serverless (Lambda) experience.
- Expertise with both native and mobile applications is a great bonus.
- Having related experience in troubleshooting contact center products.
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Understanding of WebRTC is a plus.
Experience working collaboratively with team members in different geographic locations and time zones.
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Ability to influence and build effective working relationships with all levels of the organization.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives.
WHOOP Labs is the on-site research facility for product development and innovation at WHOOP. We conduct human-centered hardware and algorithm research to create best-in-class product experiences that work for all members.
WHOOP is hiring a Senior Research Manager to lead research efforts on weekends, supporting critical data collection windows for participant diversity and expanded access. This is a senior leadership role responsible for overseeing the operation of WHOOP Labs Boston during weekend hours, and will help shape weekend research and community fieldwork strategy. As a strategic partner, program leader, and people manager, you will build deep relationships across the research leadership team, drive operational excellence during weekend hours, and develop a high-performing team delivering rigorous, high-impact research.
*This role is fully onsite at our Boston, MA office and follows a 4x10 schedule, with four 10-hour workdays each week, Friday through Monday, and three days off Tuesday through Thursday.
RESPONSIBILITIES
- Partner with the rest of the Human Subjects Research leadership team to build a research roadmap, understand study priorities, and ensure high quality data collection across team shifts.
- Collaborate with the Community Engagement Lead and wider Lab Operations team to support on- and off-site community engagement initiatives, helping to diversify participants in the WHOOP Labs research panel.
- Own operational oversight of weekend WHOOP Labs Boston operation including participant experience, research session execution, and documentation for handoffs.
- Provide feedback on “off hours” operations, contributing to team retros, participant compliance meetings, and other forums for senior leadership insight.
- Serve as a senior individual contributor on complex research initiatives while championing participant experience and best practices in human subjects research.
- Manage, coach, and develop a team of researchers and coordinators, fostering strong research craft, operational discipline, cross-functional collaboration, accountability, and continuous improvement.
QUALIFICATIONS
- Bachelor’s or Master’s degree in Human Factors, Biomedical Engineering, Psychology, Exercise Science, or a related field.
- 5+ years of experience conducting research for consumer products, ideally within hardware, wearables, or health technology environments, with demonstrated experience bridging technical requirements and human subject research practices.
- 3+ years of people management experience, including coaching, performance development, and team scaling. Leading shift-based work teams a plus.
- Proven ability to build trusted relationships, influence without direct authority, and communicate effectively with senior stakeholders through written and verbal communications.
- Strong technological fluency, including experience with data management systems and leveraging AI tools to improve operational efficiency while maintaining research rigor and quality standards.
- Experience overseeing emergency action planning and drills, safety and security initiatives, and confidence in supporting unexpected events as senior staff on site.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $120,000 - $160,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives.
WHOOP Labs is the on-site research facility for product development and innovation at WHOOP. We conduct human-centered hardware and algorithm research to create best-in-class product experiences that work for all members.
WHOOP is hiring a Researcher II to support research planning and execution on weekends, supporting critical data collection windows for participant diversity and expanded access. This role will cover a broad range of research studies for algorithm training, hardware validation, and design testing. While your home base will be WHOOP’s on-site product research facility, WHOOP Labs, studies will include field collections across the metro Boston area to widen access for diverse communities. Your efforts will support the organization as we continue to develop a best-in-class experience and lead the wearables industry.
*This role is fully onsite at our Boston, MA office and follows a 4x10 schedule, with four 10-hour workdays each week, Friday through Monday, and three days off Tuesday through Thursday.
RESPONSIBILITIES
- Execute testing protocols across multiple concurrent studies, owning research execution on weekends and collaborating with other researchers on Friday and Monday to ensure consistent protocol administration across all days and shifts.
- Own research documentation for weekend hours, collaborating with other researchers on Friday and Monday to ensure effective handoffs and information transfer across shifts.
- Provide coaching and guidance to participants during exercise protocols, balancing data integrity, research best practices, and participant experience
- Create a supportive and welcoming environment for participants engaging in a range of research tasks, from exercises to device interactions
- Manage the use, troubleshooting, and upkeep of sensitive data collection equipment and prototype devices
- Develop strong working knowledge of WHOOP’s research platform tooling suite, with the ability to troubleshoot issues in real time—including during active data collections—and problem-solve on the fly
- Develop junior researchers by providing technical coaching, delegation, constructive feedback, and growth opportunities
- Own daily lab management tasks required for data collections to be successful, such as laundry, equipment cleaning, material organization, and overall lab readiness
- Serve as an ambassador for WHOOP Labs and the WHOOP brand
QUALIFICATIONS
- Bachelor’s Degree in human physiology, biomedical engineering, psychology, HCI, or similar
- Professional experience in research & development, human subjects research, or a related field, including 2+ years of experience conducting human subjects research
- Strong technological background and working knowledge of data management systems including the Google Suite
- Familiarity with research platform tools and hardware testing environments preferred
- Strong interpersonal communication skills with a savvy for working as part of a highly collaborative, fast-paced team
- Ability to manage multiple priorities and adapt quickly in dynamic research settings
- Prior experience in customer service or other public-facing roles a plus
- Strong written, verbal, and presentation skills, with confidence giving and receiving feedback across disciplines
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $75,000 - $95,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: United States
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Kraken’s Consumer Creative & Design team owns end-to-end creative execution for Kraken Consumer and Krak. Our disciplines cover performance ad creative, 2D and 3D design, motion design, AI video creative and web design, turning growth strategy into creative that converts across paid, owned and organic surfaces. We work closely with Product Marketing, Performance Marketing, Content & Social, Lifecycle and our regional leads, holding the line on brand and messaging quality on everything that ships.
THE OPPORTUNITY
As our Senior Performance Video Creative, you concept, produce and ship paid video for Kraken and Krak. You ideate, generate, edit and ship, and you treat gen AI as a core production method rather than a novelty. You take a project from idea to a finished, approved, multi-market asset set, and you bring a real feel for what people stop on, share and screenshot.
You report to the Creative Lead, Consumer Creative & Design, who gives you direction, feedback and cover in reviews. This is a senior individual contributor role with no direct reports. Senior here means craft and speed leadership: you set the bar for paid video on the team, work with AI-enabled processes, collaborate closely with other Krakenites in and outside the team, and are the person others come to with video questions.
- Own paid video for Kraken Consumer across product launches, campaigns, promotions and always-on activity.
- Build for channels like Meta, TikTok, YouTube, LinkedIn, Reddit and X. You know what wins where, and you build to each platform’s specs and native feel.
- Concept and cut performance video so campaigns ship as complete cross-format sets.
- Produce AI-generated and AI-assisted video, and know when AI is the fastest route to a great ad and when it isn’t. Keep your tooling current as the models change, and build repeatable workflows the rest of the team can reuse.
- Bring ideas to briefs rather than executing them literally. Pitch culturally timely, internet-native concepts that nobody asked for, including experimental ones alongside BAU work, and build the winners into creative pillars we can keep using.
- Version and localize video at scale across markets, languages, formats and regulatory requirements. In a typical month you’ll have roughly a dozen workstreams in flight at once, most spanning several formats and several markets.
- Build creative with testing in mind. Performance Marketing owns test design, cadence and readouts. You own the creative response: reading the results, forming a point of view on why a variant won, and turning that into the next round of hooks, concepts and cuts.
- Flex into AI-assisted paid static when a campaign calls for it, working from the team’s brand baselines.
- Partner with Product Marketing, compliance and regional teams to get work approved without losing the idea.
- Hold a high craft bar on your own work and keep your files clean enough for other people to build on.
WHAT YOU BRING
- 5+ years in performance video creative at a high-volume in-house team or performance agency, ideally in fintech, crypto, gaming or another regulated category.
- A portfolio submitted with your application. Paid video above all, with the brief or objective alongside the work and the result where you’re able to share it. Include two or three full video cuts, at least one AI-generated or AI-assisted piece with a short note on what was tooling and what was you, and one concept you tested where you can talk us through what the data said and what you changed.
- Real video skills, from concept to finished, sound-designed cut.
- High-level command of gen AI video and image tooling, with shipped work to show for it.
- Platform-native instincts across Meta, TikTok and YouTube. You can explain why the same idea needs a different build on each one.
- Experience inside a structured creative testing program. You’re fluent in the metrics your creative moves (thumb-stop rate, hook rate, CTR, CVR, CPA and ROAS), you can tell a real winner from low performers, and can translate test results into a creative decision.
- Fluency in internet and meme culture, with comedic instincts and a feel for what’s about to feel dated.
- Speed without sloppiness. Comfortable with fast turnarounds, several review rounds and late changes.
- Comfort working inside regulatory constraints, with work that survives risk warnings, disclaimers and market-specific requirements.
- A solid copywriting instinct for scripts and on-screen text. Plain language, value first, no hype and no jargon.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Kraken’s Consumer Creative & Design team owns end-to-end creative execution for Kraken Consumer and Krak. Our disciplines cover performance ad creative, 2D and 3D design, motion design, AI video creative and web design, turning growth strategy into creative that converts across paid, owned and organic surfaces. We work closely with Product Marketing, Performance Marketing, Content & Social, Lifecycle and our regional leads, holding the line on brand and messaging quality on everything that ships.
THE OPPORTUNITY
As our Senior Performance Video Creative, you concept, produce and ship paid video for Kraken and Krak. You ideate, generate, edit and ship, and you treat gen AI as a core production method rather than a novelty. You take a project from idea to a finished, approved, multi-market asset set, and you bring a real feel for what people stop on, share and screenshot.
You report to the Creative Lead, Consumer Creative & Design, who gives you direction, feedback and cover in reviews. This is a senior individual contributor role with no direct reports. Senior here means craft and speed leadership: you set the bar for paid video on the team, work with AI-enabled processes, collaborate closely with other Krakenites in and outside the team, and are the person others come to with video questions.
- Own paid video for Kraken Consumer across product launches, campaigns, promotions and always-on activity.
- Build for channels like Meta, TikTok, YouTube, LinkedIn, Reddit and X. You know what wins where, and you build to each platform’s specs and native feel.
- Concept and cut performance video so campaigns ship as complete cross-format sets.
- Produce AI-generated and AI-assisted video, and know when AI is the fastest route to a great ad and when it isn’t. Keep your tooling current as the models change, and build repeatable workflows the rest of the team can reuse.
- Bring ideas to briefs rather than executing them literally. Pitch culturally timely, internet-native concepts that nobody asked for, including experimental ones alongside BAU work, and build the winners into creative pillars we can keep using.
- Version and localize video at scale across markets, languages, formats and regulatory requirements. In a typical month you’ll have roughly a dozen workstreams in flight at once, most spanning several formats and several markets.
- Build creative with testing in mind. Performance Marketing owns test design, cadence and readouts. You own the creative response: reading the results, forming a point of view on why a variant won, and turning that into the next round of hooks, concepts and cuts.
- Flex into AI-assisted paid static when a campaign calls for it, working from the team’s brand baselines.
- Partner with Product Marketing, compliance and regional teams to get work approved without losing the idea.
- Hold a high craft bar on your own work and keep your files clean enough for other people to build on.
WHAT YOU BRING
- 5+ years in performance video creative at a high-volume in-house team or performance agency, ideally in fintech, crypto, gaming or another regulated category.
- A portfolio submitted with your application. Paid video above all, with the brief or objective alongside the work and the result where you’re able to share it. Include two or three full video cuts, at least one AI-generated or AI-assisted piece with a short note on what was tooling and what was you, and one concept you tested where you can talk us through what the data said and what you changed.
- Real video skills, from concept to finished, sound-designed cut.
- High-level command of gen AI video and image tooling, with shipped work to show for it.
- Platform-native instincts across Meta, TikTok and YouTube. You can explain why the same idea needs a different build on each one.
- Experience inside a structured creative testing program. You’re fluent in the metrics your creative moves (thumb-stop rate, hook rate, CTR, CVR, CPA and ROAS), you can tell a real winner from low performers, and can translate test results into a creative decision.
- Fluency in internet and meme culture, with comedic instincts and a feel for what’s about to feel dated.
- Speed without sloppiness. Comfortable with fast turnarounds, several review rounds and late changes.
- Comfort working inside regulatory constraints, with work that survives risk warnings, disclaimers and market-specific requirements.
- A solid copywriting instinct for scripts and on-screen text. Plain language, value first, no hype and no jargon.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: San Francisco, CA • New York, NY
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.
This is a full time role that can be held from our New York City hub or San Francisco hub. Our team is targeting a late January to February 2027 start date.
What you'll do at Figma:
Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
Manage inbound billing requests (such as processing renewals and changing payment term/method)
Close targeted outbound account renewals
Qualify and handle inbound sales requests
Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
We’d love to hear from you if you have:
Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
Strong technical aptitude with ability to learn new products, processes, and policies as we go
Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
Exposure to or interest in product development and web-based collaborative tools
While it’s not required, it’s an added plus if you also have:
B2B SaaS experience
Customer-facing Sales/Support experience
Multilingual (Spanish or Portuguese)
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Hourly Base Pay Range:
$26.96
—
$26.96 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Staff Technical Account Manager, you’ll join 1Password’s Technical Account Management team, helping customers realize long-term value from their investment through implementation, adoption, and ongoing technical guidance. You’ll support complex customer environments, advise on identity, access, device trust, and Software as a Service (SaaS) security, and help shape scalable practices that advance 1Password’s mission to create a safer, simpler digital future. This role reports to the Sr. Manager of Technical Account Management and Solution Architects.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within the US or Canada.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- Required: 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or Business-to-Business (B2B) security environment.
- Required: Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments.
- Required: Strong communication, storytelling, and demonstration skills, with the ability to translate technical concepts into clear business value.
- Required: Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM), as well as security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).
- Required: Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces.
- Required: Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions.
- Preferred: Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving artificial intelligence (AI) technologies.
What you can expect:
- Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
- Lead technical implementations, including integrations, configuration, and security reviews.
- Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes.
- Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value.
- Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams.
- Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.
- Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges.
USA-based roles only: The annual base salary for this role is between $143,000 USD and $207,00 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $143,000 CAD and $207,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we’re on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable technology collects rich physiological data, providing members with actionable insights into their recovery, training, and sleep.
The Health team develops the algorithms and features that expand WHOOP's health sensing capabilities. The work spans women's health, software as a medical device, wellness and longevity, member insights, and emerging health signals. We combine continuous physiological data with clinical research and domain expertise to ship features that are scientifically grounded and useful to millions of members.
As a Staff Applied Machine Learning Scientist on the Health team, you will turn ambiguous clinical and product questions into defensible studies, models, and evaluation plans on WHOOP's longitudinal wearable and member data (physiological signals, behavioral logs, labs and integrations, and related streams). You will set the methodological bar for a Health domain. You will partner with Machine Learning Engineers on the path to production, and with Product, clinical, and Digital Health partners on what the data can and cannot support.
Success in this role requires applied algorithm and statistical craft, the judgment to operate across Health problem types, and Staff-level leadership: launching domain work independently, raising the quality and velocity of the people around you, and making clear prioritization calls under uncertainty.
RESPONSIBILITIES
- Lead the design, development, and validation of machine learning and statistical methods for Health features, using wearable physiological and behavioral data and related member sources.
- Frame ambiguous health and product questions into well-scoped modeling or study problems, with clear performance criteria, evaluation plans, and honest treatment of uncertainty and failure modes.
- Set the methodological and quality standard for a Health domain: reusable evaluation practices, review expectations, and documentation that others can inherit.
- Develop and refine approaches for time-series, longitudinal, and multimodal data, including data curation, labeling strategy, feature and representation choices, and offline evaluation that holds up under real-world noise, missingness, and population shift.
- Partner with Machine Learning Engineers to translate validated methods into production-ready systems, making modeling choices that account for scalability, reliability, latency, cost, monitoring, and (where relevant) controlled-release constraints.
- Serve as a technical counterpart to Product and Digital Health (clinical science, regulatory, quality): pressure-test performance requirements, study design, and evidence quality, and push back when a claim is not supportable.
- Raise the quality and velocity of the scientists and engineers around you through design reviews, mentorship, and the judgment of when to coach someone else to champion a problem versus taking it yourself.
- Communicate trade-offs, risks, and results clearly to technical, clinical, product, and leadership audiences; prevent misalignment early; drive decisions with evidence and a clear point of view on domain direction.
QUALIFICATIONS
- Master's or PhD (or equivalent professional experience) in Biomedical Engineering, Electrical Engineering, Computer Science, Applied Mathematics, Biostatistics, Bioinformatics, Physiology, or a related quantitative or health-science field.
- 7+ years of professional experience developing algorithms, applied ML models, or statistically rigorous analyses in health, wearables, medical devices, digital health, or a closely related domain.
- Demonstrated Staff-level technical leadership: setting methodological standards others reuse, influencing multi-team outcomes, mentoring senior ICs, and making prioritization calls under uncertainty. End-to-end project ownership alone is not sufficient.
- Strong foundation in statistics (Bayesian and frequentist) and machine learning for time-series and longitudinal data, with the ability to draw defensible conclusions from observational, noisy, or otherwise messy real-world data.
- Experience with wearable or physiological signals (PPG, IMU, HR/HRV, sleep, activity, temperature, or similar) or a closely related adjacent time-series domain.
- Hands-on experience designing studies or evaluation protocols end-to-end: data curation, metric choice, validation splits, subgroup and failure analysis, and documentation of assumptions and limitations.
- Strong Python skills with reproducible scientific / ML engineering hygiene (clean, reviewable code; comfort with stacks such as NumPy/SciPy/pandas, scikit-learn, PyTorch/TensorFlow).
- Clear, high-signal communicator who can move between deeply technical method discussions and cross-functional conversations with Product, clinical partners, and leadership.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location: United States, Remote
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Tableau Developer, People Analytics (6-Month Contract)
Remote (Preference for CST)
About the Team
At PlayStation, we're not just building the Best Place to Play — we're also building the Best Place to Work.
The People Analytics team within Sony Interactive Entertainment's (SIE) People & Places organization partners with leaders across the business to transform people data into meaningful insights and smarter decisions. We're a small but mighty team passionate about making data more accessible, actionable, and engaging for the people who use it.
We're currently on a mission to level up our entire portfolio of People Analytics dashboards — reimagining how we visualize workforce and workplace data, expanding access to insights, and empowering more leaders to make informed decisions through intuitive, self-service analytics.
We're looking for an experienced Tableau Developer to join us on a
6-month contract
and help bring this vision to life.
About the Role
As a Tableau Developer on the People Analytics team, you'll play a critical role in modernizing our dashboard portfolio, combining exceptional data visualization skills with the technical expertise needed to make people data more accessible without compromising security.
You'll focus on two key priorities:
Dashboard Modernization:
Transform existing Tableau dashboards into visually compelling, intuitive, and high-impact analytical products. Improve aesthetics, functionality, usability, and content to help our stakeholders find the insights they need and understand what actions to take.
Expanded Access & Row-Level Security:
Design and implement scalable row-level security solutions within Tableau, enabling us to safely expand dashboard access to new audiences while ensuring users see only the employee data they're authorized to access.
This is a hands-on role for someone who loves building exceptional data products, enjoys solving technical challenges, and takes pride in creating solutions that people genuinely want to use.
What You'll Be Doing
Dashboard Design & Development
Lead the redesign, development, and enhancement of existing Tableau dashboards, incorporating modern data visualization best practices, intuitive navigation, and engaging user experiences.
Partner with People Analytics team members and stakeholders to understand business questions, identify opportunities for improvement, and translate requirements into effective dashboard solutions.
Optimize dashboard performance, usability, and maintainability, ensuring solutions are scalable and deliver a seamless user experience.
Incorporate user feedback into iterative improvements, balancing visual appeal, analytical accuracy, and practical business needs.
Build dashboards that empower stakeholders to independently explore data, answer business questions, and make informed decisions.
Row-Level Security & Data Access
Design, implement, test, and maintain robust row-level security (RLS) solutions within Tableau to support expanded access to sensitive employee data.
Develop scalable security models that dynamically restrict data visibility based on user identity, organizational hierarchy, role, or other defined access permissions.
Collaborate with People Analytics and relevant technology/security partners to ensure security implementations align with organizational data governance and privacy requirements.
Validate security configurations through comprehensive testing, including different user roles, access scenarios, and organizational changes.
Document security architecture, configuration, and maintenance procedures to enable reliable ongoing administration by the People Analytics team.
Data Integration & Technical Excellence
Develop and optimize Tableau data sources, connections, and underlying data models, primarily leveraging Snowflake.
Write and optimize SQL queries to extract, transform, and prepare data for dashboard development.
Troubleshoot data quality, performance, and integration issues across dashboards and underlying data sources.
Identify opportunities to simplify, automate, and standardize dashboard development and maintenance processes.
Collaborate with team members to ensure knowledge transfer, thorough documentation, and sustainable solutions beyond the contract period.
What We're Looking For
Required Qualifications
Significant hands-on experience developing, deploying, and maintaining complex Tableau dashboards in a professional environment.
Advanced Tableau expertise
, including dashboard design, calculated fields, parameters, filters, actions, data modeling, performance optimization, and visualization best practices.
Demonstrated experience designing, implementing, and maintaining row-level security in Tableau
, including user-based access controls, entitlement/security mapping, and dynamic data filtering.
Strong understanding of Tableau's security architecture and how permissions, data sources, and row-level security interact.
Proficiency working with relational databases and querying data using SQL or comparable technologies.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical challenges independently.
Experience translating business requirements into intuitive, high-quality analytical products.
Excellent attention to detail, particularly when working with sensitive or confidential information.
Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
Ability to independently manage priorities, deliver high-quality work within defined timelines, and document solutions for long-term sustainability.
Preferred Qualifications
Bachelor’s degree or equivalent
Experience with Snowflake
, including querying, data modeling, and optimizing Tableau connections to Snowflake datasets.
Experience with
Alteryx
or similar ETL/data preparation tools for automating data transformation and integration workflows.
Experience working with HRIS or People Analytics data, particularly employee records, organizational hierarchies, and workforce metrics.
Familiarity with enterprise Tableau environments, including Tableau Server or Tableau Cloud administration, permissions, and governance.
Experience implementing dynamic row-level security based on organizational hierarchies or complex business rules.
Experience modernizing existing dashboard portfolios, including establishing reusable design patterns and development standards.
Familiarity with Workday or other enterprise HR systems.
Who You Are
Design-minded:
You believe a great dashboard should be as intuitive and engaging as it is analytically rigorous.
Technically curious:
You enjoy untangling complex data and security challenges and finding elegant, scalable solutions.
Impact-driven:
You care about more than delivering a dashboard — you want to know whether people use it and whether it helps them make better decisions.
Collaborative:
You're an approachable partner who welcomes feedback, shares knowledge, and helps others succeed.
Detail-oriented:
You understand that accuracy, privacy, and security are non-negotiable when working with people data.
Pragmatic and adaptable:
You balance innovation with practical execution, recognizing that delivering sustainable improvements matters more than chasing perfection.
The Impact You'll Make
By the end of this 6-month engagement, you'll have helped transform how leaders across PlayStation access and interact with workforce insights.
Your work will contribute to a modernized, more intuitive dashboard portfolio, a scalable foundation for secure access to people data, and a more self-sufficient People Analytics team equipped to maintain and expand these capabilities into the future.
Most importantly, you'll help us turn people data into better decisions — and better experiences for the people who make PlayStation extraordinary.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below, this is an hourly rate.
$73
—
$109 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
ABOUT THE ROLE
We're looking for a Senior Product Manager to own the Admin Workflows area of 1Password's Enterprise Password Manager (EPM). With our API first approach to EPM, you will champion API centric workflows and deliver features that help administrators manage, monitor, and support their organizations at scale. You'll shape a roadmap spanning admin capabilities, admin dashboards and reporting, notification systems, account recovery and user confirmation workflows, and agentic (MCP) capabilities — connecting deep platform decisions to customer and business outcomes. This role sits at the center of the enterprise admin experience, with dependencies across many partner teams, so strong cross-functional judgment and communication are essential.
This is a remote opportunity within Canada and the US.
HOW WE'RE USING AI TODAY
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
OUR PRODUCT PHILOSOPHY
Our philosophy on Product consists of five core pillars:
- Focus and Execution — can you ship quickly and measure results?
- Customer Empathy — are you motivated first and foremost to solve customer problems?
- Effective Communication — can you bring the entire organization — horizontally and vertically — along on the journey?
- Go To Market — can you understand and drive the business outcomes through product decisions?
- Technology — articulating how our technology beats our competitors.
Product Managers play a highly visible role in the company and are critical to the development and execution of our product strategy. As PMs, we are responsible for setting and championing the high bar for our products. You must excel at prioritization, collaboration, and communication, while holding yourself and others accountable for measuring quality and business results. You'll work with other PMs to understand customer problems and define requirements so your engineering counterparts can create great solutions, and you'll take a holistic view of customer needs that cross buyers, users, and administrators. You will work with Engineering, Design, Marketing, and GTM teams to ensure the quality, security, and usability of the service.
What we're looking for:
- 5+ years of product management experience owning a product or a set of features and being responsible for its ultimate success, in B2B or enterprise software
- A track record of shipping and improving software and driving business impact through the features or products you owned
- Experience building for administrator or IT personas — workflows, dashboards, APIs, or enterprise governance capabilities
- Strong experience with API first product design, API development, and API management workflows, with the technical depth to engage directly with system architecture and developer documentation
- An action-bias that won't wait to create change
- Obsession with internal and external customer problems, and the ability to represent the voice of the customer to motivate the team
- Strong presentation and leadership skills
- Excellent verbal and written communication skills that scale from technical to non-technical audiences
- Ability to inspire and bring together different teams and stakeholders to drive forward, solve problems, and remove roadblocks
- Ability to prioritize tasks and use data — both qualitative and quantitative — to drive decision-making
- Strong background and experience in cybersecurity is needed.
- Experience training internal teams as part of bringing products to market, particularly sales, support, and customer success
What you can expect:
- Working with a passionate, highly motivated Product team that is invested in your success and the success of your initiatives
- A dynamic, highly collaborative environment
- Empowerment to contribute to, and help drive, overall product strategy and the relative priority of the features you own on the roadmap
- Being a part of the team that drives the success of 1Password, our products, and business to the next level
- Having fun working in a fast-paced environment and being part of a team that prioritizes close collaboration over rigid processes, while continuously embracing an entrepreneurial culture
USA-based roles only: The annual base salary for this role is between $144,000 USD and $202,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $133,000 CAD and $186,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
This is a Director-level individual contributor role, designed for an experienced leader who drives strategic impact through deep expertise, cross-functional influence, and ownership of key initiatives rather than direct people management.
Reporting to the Senior Director of Product, the Director of Product, AI Growth grows 1Password's new business in artificial intelligence. In this role, you own driving growth for our AI opportunities by identifying which customers we target, which outcomes we win on, and proving it with design customers. You scale growth through our go-to-market organization and through partnerships with the agent ecosystem and channel partners.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
- Minimum of 8 years of product management experience, including experience carrying a revenue or adoption target, with a preference for experience in security products, agentic products, or developer tools.
- Experience owning the strategy for a new product area or market entry, and taking it from hypothesis to customers running in production.
- Experience working directly with enterprise customers on a technical deployment, as the person accountable for the outcome, and turning what those deployments proved into a repeatable motion a sales team can run.
- Experience building technology partnerships and integrations, including judging where a product should sit in a larger technology ecosystem and working with business development on commercial terms.
- Technical depth to hold a credible conversation with developers and security architects about how AI agents are built, deployed, and given access to systems.
- Demonstrated ability to build alignment across go-to-market and engineering teams toward a shared goal, without direct authority over either.
- Demonstrated ability to make decisions and move work forward with incomplete information in a fast-changing market.
- Takes ownership end to end, including the work that falls between teams.
- Works AI-first: uses agents in daily work, and applies their own judgement to decisions, product taste, and customer and internal relationships.
- Preferred: familiarity with agentic access products, meaning the products that give AI agents credentials and access to the systems they work in.
What you can expect:
GROWTH STRATEGY
- Own the growth thesis for 1Password's AI opportunities, covering the customer segments we target, the outcomes we deliver that we win on, and the workflows we get embedded into. Revise it as evidence arrives from customers, partners, and the market.
- Form and test hypotheses using customer feedback, product usage data, partner input, and market research gathered with the go-to-market, product, user experience, and product marketing teams.
- Lead a weekly business review that brings the voice of the customer, field feedback, and product usage telemetry into one view, so the team can refine targets, forecast the roadmap's impact on growth, and prioritize the blockers that hold adoption back.
- Identify what stops customers from adopting, and drive each blocker to a resolution with the product team that owns it.
DESIGN CUSTOMER PROGRAM
- Run the design customer program for new artificial intelligence opportunities, from selecting customers through to delivered outcomes.
- Act as the general contractor for each design customer: the single person accountable for getting that customer deployed on 1Password for their agentic access, and for delivering the security and convenience outcomes they came for. Coordinate every team the deployment touches, and build what it requires together with a forward deployed engineering team.
- Bring in solutions engineering, customer success, and product managers to help each customer reach their goal, and run feature betas with the product managers who own those features.
- Turn what the program proves into the repeatable signal the company needs to scale, meaning the customer evidence, the deployment pattern, and the measured outcomes that the go-to-market and channel teams build sales plays on.
- Improve the program each cycle so it reaches more design customers, raises delivery success rates and customer satisfaction, and shortens the time it takes the company to commercialize a new product.
PARTNERSHIPS
- Decide where 1Password should play in the customer's artificial intelligence stack to deliver the most customer value in securing agent access. Agent access can be controlled at several points in that stack, so weigh those points and choose the ones that solve the most of the customer's problem, rather than the ones we fit into most easily. Base the call on how customers run AI today and on how the industry is evolving.
- Identify and pursue the partnerships that let us play at those points and that complete an end-to-end customer outcome, meaning the outcome a customer cannot reach with 1Password alone.
- Work with partners to deliver integrations, and find the patterns that let us repeat an integration across similar partners instead of building each one from scratch.
- Work with the business development team to structure commercial relationships that grow both companies' business and deliver value to shared customers.
SCALE THROUGH THE FIELD AND THE DEVELOPER COMMUNITY
- Work with product enablement to build demos and enablement content that the field and our channel partners can use without your involvement.
- Work with developer relations to grow adoption organically among developers, through reference architectures, sample code, and open source contributions.
TRAVEL
- Travel to design customer sites, partner meetings, and industry events approximately 10 to 20% of a given year.
USA-based roles only: The annual base salary for this role is between $238,000 USD and $357,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $208,000 CAD and $312,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Mexico
Workplace: remote
About Welo Data
Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment. Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai
About the Team
Welo Data's Trust & Safety function protects the integrity of a global, distributed workforce that powers AI data and annotation work. We run a multi-layered fraud detection stack combining identity verification checks, in-house behavioral signals, and platform activity data, and are actively building out a Trust & Safety Committee spanning four core workstreams: identity verification, location verification, account integrity, and multi-accounting detection. This is a hands-on investigative role, not a policy-only seat — you'll be working live cases from day one.
About the Role
We're looking for a Trust & Safety Specialist, based in Mexico, to join our investigations team, working active fraud cases and supporting the broader fraud strategy program. You'll come in with real T&S, fraud/risk, or identity-verification experience from another platform, marketplace, gaming company, fintech, IDV vendor, or crowdsourced-workforce environment, and be ready to run investigations, process removals, and spot fraud patterns from week one.
What You Will Do
Run investigations end-to-end:
triage flagged accounts, review evidence (identity signals, behavioral flags, platform activity data), reach a disposition, and process removals in line with policy and SLA.
Own IDV review:
verify identity and location signals for flagged or high-risk accounts, distinguishing genuine edge cases from fraud.
Conduct manual audits and reviews:
prioritizing cases by risk and signal strength rather than intake order.
Detect multi-accounting and account integrity abuse:
recognize patterns across linked accounts, device/location overlap, and behavioral signals.
Apply a hypothesis-driven investigation method:
form a hypothesis, test it against the evidence, and reach a disposition that can be replicated and audited.
Contribute to detection improvement:
escalate emerging fraud vectors, false-positive/false-negative patterns, and rule gaps to the fraud strategy team.
Handle sensitive data responsibly:
apply GDPR-aligned data handling and deletion practices in every case.
Collaborate cross-functionally:
partner with Research Labs, Quality Strategy Architecture (QSA), and Forward Deployment Engineering on tooling gaps and process fixes surfaced by your casework
What You Bring (Must Have-s)
5+ years in a T&S, fraud/risk, or identity-verification investigations role — from a platform/marketplace T&S team, a fintech/payments risk team, an identity-verification vendor, or a crowdsourced/gig-workforce trust function.
Direct experience with identity/fraud signals — device fingerprinting, IP/geolocation checks, document verification, or behavioral fraud scoring.
Multi-accounting / account integrity pattern recognition — you've dealt with linked-account abuse, farming, or account sharing before, not just single-account review.
Case documentation discipline — you write clean, evidence-backed case notes that would survive an audit or an appeal.
Comfort with ambiguity and volume — you can prioritize a queue by risk, not just clear it by count.
Working knowledge of data privacy obligations (GDPR or equivalent) as they apply to case handling and data retention/deletion.
Nice to Have
Experience specifically in AI/ML data annotation, RLHF, or research operations workforce platforms.
Exposure to rule-based fraud detection engines and an opinion on rule sprawl vs. signal quality.
Familiarity with clustering/anomaly-detection approaches to fraud (even at a conceptual level).
Case management system experience (any ticketing or knowledge-base tooling).
Recommended Education
Bachelor's degree in Criminology, Law, Criminal Justice, Cybersecurity, Information Security, Data/Computer Science, or a related field.
Equivalent practical experience in T&S, fraud investigations, or identity verification will be considered in place of a degree.
Relevant certifications are a plus: CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), or IDV/identity risk vendor certifications.
Location: Remote USA; Raleigh, United States
Workplace: remote
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit
xsolla.com
.
ABOUT THE ROLE
xsolla.com
and its subsites are where developers, partners and customers first meet Xsolla. We are looking for a Senior Digital Experience Manager to own how that experience runs and improves day to day: planning and shipping launches, keeping publishing fast and reliable, and continuously making the site more engaging and effective.
You will be the operational bridge between Marketing, Product Marketing, SEO, Performance Marketing, Product, Design, Copywriting, Engineering, DataOps, DevOps, Legal and Events. You will turn business priorities into web experiences that scale, and partner closely with the Product Owner on where the platform goes next.
East Coast preferred.
RESPONSIBILITIES
Web Strategy and Optimization
Execute and continuously optimize web strategy across
xsolla.com
and all subsites.
Find and act on opportunities to improve engagement, site effectiveness and user experience.
Use analytics, UX feedback and user-journey insights to prioritize improvements, working with Product and Self-Service.
Turn business priorities into clear, actionable web initiatives.
Web Operations and Publishing
Own day-to-day web operations and publishing workflows.
Run launch execution, release readiness and ongoing site updates.
Manage intake, prioritization and delivery of marketing, launch and go-to-market web requests, escalating business-critical needs with Product and Engineering.
Keep a clear, shared view of active web initiatives and priorities.
CMS and Platform Operations
Act as operational lead for the CMS and publishing systems behind
xsolla.com
.
Work hands-on: build, update and publish directly in the CMS, while leading Web Ops and coordinating Product, Design, Development, SEO, DataOps and DevOps.
Partner with Product on template improvements and contributor workflows.
Keep templates, metadata, SEO implementation and UX standards consistent.
Support migrations and help the web ecosystem scale operationally.
Lead Generation and Website Workflows
Own operational outcomes for go-to-market and lead-generation workflows, including meeting-booking experiences, lead capture and routing, and Pardot and Salesforce integrations (current tooling includes Chili Piper).
Resolve issues directly or coordinate with Marketing Operations and Salesforce admins.
Keep these systems aligned with Marketing, Sales, Events and campaign execution.
Cross-functional Leadership
Be the go-to web lead for Integrated Marketing and go-to-market stakeholders.
Run recurring syncs, launch planning and implementation alignment across Marketing, PMM, Sales, PR, Events, Design and Engineering.
Align day-to-day execution with platform capabilities and the Product roadmap.
UX and Analytics
Provide UX feedback and user-journey recommendations across web initiatives.
Work with Design and Product to improve information architecture, navigation, usability and conversion flows.
Partner with SEO, Analytics and DataOps to track engagement and surface optimization opportunities.
Monitor traffic, engagement, conversion, booking performance and publishing velocity.
QUALIFICATIONS & SKILLS
6–8+ years in web, digital experience or website operations roles, including at least 2–3 years leading cross-functional launches or running a large multi-site website, ideally at a B2B or technology company.
Hands-on experience running a CMS and publishing workflow at scale, including templates, metadata and SEO implementation, and comfort building and publishing pages yourself.
Technical web fluency: not a developer, but able to troubleshoot and tell whether an issue is content, CMS configuration, analytics, infrastructure, Product or Development work.
Experience with digital asset management (DAM) and content governance.
Working knowledge of marketing and lead-generation tooling such as Salesforce, Pardot (Account Engagement) and Chili Piper.
A strong UX eye and comfort using analytics to find problems and prove improvements.
Proven ability to lead cross-functional launches and keep many stakeholders aligned without direct authority.
Clear written and verbal communication, and a bias for reliable execution.
Nice to have:
Experience with website migrations, experimentation and A/B testing, or the video game industry.
HOW SUCCESS IS MEASURED
Launches ship on time, high quality and release-ready.
Website engagement and effectiveness improve over time.
Publishing is efficient and uninterrupted.
Stakeholders feel supported and aligned.
Web operations scale across
xsolla.com
and its subsites.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
CRIMINAL HISTORY CONSIDERATION
For the Senior Digital Experience Manager, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
RELEVANCE TO JOB RESPONSIBILITIES
The background check is relevant to this position because of the following role responsibilities
Accessing confidential company data
Ensuring compliance with regulatory requirements
RIGHTS UNDER THE FAIR CHANCE ACT
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact
careers@xsolla.com
.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this
Xsolla Privacy Notice for Job Applicants
. Please direct any inquiries regarding your data privacy to
careers@xsolla.com
.
Warsaw, Poland
УдалённоseniorRemote - Singapore
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УдалённоRemote - Ireland; Experience working collaboratively with team members in different geographic locations and time zones
ОфисseniorГеография найма не уточнена
ОфисГеография найма не уточнена
УдалённоseniorUnited States; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
УдалённоseniorUnited Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
San Francisco, CA • New York, NY
УдалённоRemote (United States | Canada)
ОфисГеография найма не уточнена
United States, Remote
УдалённоseniorRemote (United States | Canada)
УдалённоRemote (United States | Canada)
УдалённоMexico
УдалённоseniorRemote USA; Raleigh, United States
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