Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ROLE OVERVIEW
You'll own and evolve the AI systems behind ClickUp's voice platform: real-time streaming transcription, intelligent reformatting, context-aware mention detection, and voice-to-action pipelines. This is a high-impact, hands-on role where you'll push the boundaries of what voice interfaces can do inside a productivity tool used by millions.
KEY RESPONSIBILITIES
- Design, build, and optimize real-time speech-to-text pipelines (streaming ASR, VAD, audio processing)
- Improve transcription accuracy through context injection (user names, teams, custom vocabulary, language detection)
- Develop and maintain LLM-powered post-processing (grammar correction, filler removal, mention resolution, formatting)
- Build voice-to-action systems that parse natural language into structured workspace commands
- Evaluate, benchmark, and integrate ASR models (Whisper, AssemblyAI, Fireworks, etc.) for cost, latency, and accuracy
- Collaborate with product and platform teams to ship voice features across MAX Desktop, Mobile, Web, and Browser Extension
- Explore multimodal AI capabilities (screen + voice + text) for next-gen assistant experiences
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
УдалённоseniorUnited States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com
Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Role Overview:
We are seeking a highly skilled Staff AI Engineer - Multi-Agent Frameworks to join our AI Platform team. In this role, you will play a pivotal part in building a cutting-edge platform that empowers our users to create and deploy sophisticated intelligent agents, with a key focus on enabling collaborative and multi-agentic behaviors. This is a backend-focused role that requires deep expertise in AI, large language models (LLMs), and orchestration software.
Key Responsibilities:
- Design, develop, and maintain a robust platform to enable users to create and manage AI agents and their interactions.
- Integrate and work with multiple LLMs, ensuring seamless orchestration and scalability for both individual and coordinated agent operations.
- Leverage orchestration frameworks like LangGraph and others to build complex workflows and pipelines that support diverse agent functionalities, including frameworks for multi-agent coordination.
- Develop and implement evaluation frameworks for testing AI agents in challenging and complex scenarios, focusing on individual performance and system-level dynamics.
- Stay at the forefront of AI advancements, incorporating the latest research and technologies into our platform to enhance agent capabilities and collaboration.
- Collaborate with cross-functional teams, including product managers, designers, and frontend engineers, to deliver a seamless user experience for building and deploying intelligent systems.
- Address challenging AI privacy scenarios, ensuring compliance with data protection regulations and best practices within agent-based applications.
- Contribute to improving search capabilities and integrating them into the AI platform to provide agents with essential information access.
Qualifications:
- Proven experience working with multiple LLMs (e.g., OpenAI, Anthropic, Cohere, etc.) and understanding their strengths and limitations.
- Expertise in orchestration software like LangGraph or similar frameworks used for building and managing agent workflows.
- Strong background in developing evaluation frameworks for AI systems, particularly in complex testing environments.
- Deep understanding of AI and machine learning fundamentals, with a focus on backend engineering.
- Passion for staying updated with the latest developments in AI and applying them to real-world problems, particularly in the realm of agent technologies.
- Experience with challenging AI privacy scenarios, including data anonymization, secure data handling, and compliance.
- Experience with search technologies and their integration into AI systems.
- Experience building or deploying Multi-Agent Frameworks or Multi-Agent Systems.
#LI-REMOTE
#LI-AK2
#LI-CC1
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Location: Worldwide
Workplace: hybrid
VIP SERVICES CONCIERGE
Department / Section:Hotel / Guest Services
Reports to:VIP Services Manager
The VIP Services Concierge will provide personalized and exclusive services to VIP guests, ensuring their needs are met and their expectations are exceeded throughout their cruise experience. You will serve as a dedicated point of contact for VIP guests, assisting them with various requests, coordinating their activities, and creating memorable experiences onboard. This role requires exceptional customer service skills, attention to detail, and a passion for delivering a luxurious and tailored service.
VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services;
VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence;
VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected;
Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention;
Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations;
Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service;
VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences;
Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests;
Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met;
Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution;
Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience;
Confidentiality and Discretion: Exercise a high level of confidentiality and discretion when handling VIP guest information, requests, and personal details. Ensure the privacy and security of VIP guests throughout their cruise;
Training and Development: Participate in regular training sessions to enhance skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team;
Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
Requirements
A minimum of 5-years’ experience as Guest Services or Concierge role, preferably in a luxury ship and luxury hotel setting;
Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
Vast knowledge of Arabic culture, customs, and etiquette;
Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences;
Excellent interpersonal and communication skills to build rapport with VIP guests and provide personalized attention;
Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy;
Passionate for delivering exceptional service and creating memorable experiences for VIP guests;
Professional demeanor and the ability to remain composed and customer-focused in high-pressure situations;
Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended;
Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Documentation Requirements
Valid Passport;
Valid Seamans Book;
STCW Certification;
Documentation related to the position
Contract: 4months on / 2 off
Start date – For Pooling purposes
Location: Worldwide
Workplace: hybrid
VIP SERVICES MANAGER
Department / Section:Hotel / VIP Services
Reports to:Guest Services Manager
The VIP Services Manager will provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. You will oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. This role requires strong leadership skills, attention to detail, and the ability to create a luxurious and exclusive atmosphere onboard.
VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services;
VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence;
VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected;
Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention;
Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations;
Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service;
VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences;
Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests;
Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met;
Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution;
Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience;
Training and Development: Conduct regular training sessions for the VIP Services team to enhance their skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team;
Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
Requirements
A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and luxury hotel setting;
Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
Vast knowledge of Arabic culture, customs, and etiquette;
Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team;
Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences;
Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments;
Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy;
Passionate for delivering exceptional service and creating memorable experiences for VIP guests;
Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended;
Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Documentation Requirements
Valid Passport;
Valid Seamans Book;
STCW Certification;
Contract: 4 months on / 2 off
Start date – For Pooling purposes
Location: Canggu, Indonesia
The Company
Our client creates sustainable fashion that honours and empowers the diverse female form. They craft timeless designs with intention and care, using eco-friendly materials and ethical production practices. Their philosophy, "Buy Less, Choose Well, Make it Last," underpins their slow fashion approach.
Our client is a consciously crafted clothing brand with roots in Torquay, Australia, and a heart in Bali, where each piece is ethically made. Rooted in sustainability, ethical production, and mindful living, they create timeless, versatile clothing designed for movement and everyday wear. Their collections embrace natural fibres, earthy tones, and effortless silhouettes that honour both the wearer and the world around them.
At our client, their foundation is Connection—to their community, to the Earth, and to the self. They are a place where women feel inspired, seen, and understood, and can reconnect with nature and their own right to be soft and live fully. Every decision they make is rooted in deep intention.
The Role
The Garment Technician & Pattern Maker is a key role within our client's Design team. Your mission is to own the product development process end to end — from initial sketch through to final, production-ready sample — bringing complete mastery of garment construction, pattern making, and sample development management. Working closely with the Design & Development Lead and the wider Design team, you will be the technical backbone of the development team — leading fitting sessions, pattern making and grading, technical documentation, and manufacturer coordination across all stages. You will play a key role in improving fit consistency, product quality, and communication with manufacturers. This role is ideal for someone who is highly detail-oriented, technically minded, and passionate about garment construction, fit, and product development within a purpose-driven and sustainable brand.
Location: Canggu, Bali
Employment Type: Full-time / On-site
Reports to: Head of Design
Creative Reporting Line: Co-Founders (Final creative sign-off)
Key Responsibilities
Technical Development & Garment Construction
Own sample development independently, start to end, from sketch to final sample.
Create and/or oversee pattern making with a full understanding of garment construction.
Critically analyse fit comments and translate feedback into clear, technical action points.
Diagnose construction or fit issues and propose durable technical solutions, not just quick fixes.
Lead fitting sessions: taking measurements, technical notes, and deciding on the adjustments needed.
Bring strong technical knowledge of woven, jersey and activewear fabrics.
Bring strong technical knowledge of knitwear (gauge, stitch structure, finishing, shrinkage, shaping).
Bring technical knowledge of intimates/lingerie construction (elastic engineering, cups, support structures).
Carry out or coordinate fabric testing (shrinkage, stretch & recovery, colorfastness, pilling) to validate performance before bulk production.
Pattern Making & Grading
Create digital patterns from sketch or brief with a complete understanding of drape, ease, and movement.
Apply a critical, analytical eye to grading, identifying areas for continuous improvement across the size range.
Adjust key points of measurement based on fit feedback and production considerations.
Technical Documentation & Accuracy
Create, update, and maintain techpacks and spec sheets with accuracy and consistency.
Ensure all documentation (fitting notes, revisions, BOM) is complete, organised, and up to date.
Communicate clearly and effectively with manufacturers on technical comments, corrections, and updates.
Sample Development & Production Coordination
Track sample development across all stages, ensuring timelines and revisions are followed closely.
Coordinate with manufacturers with a real understanding of production constraints (MOQ, technical feasibility, construction complexity).
Estimate fabric consumption and support costing discussions with manufacturers.
Prepare samples for fittings, meetings, and production handover.
Leadership & Team Support
Mentor and support junior team members on technical development and pattern making.
Manage multiple projects and priorities simultaneously across different product categories.
Act as a technical reference point for the wider design and development team.
Tracking & Reporting
Document development progress meticulously (fitting photos, revision notes, sample history).
Keep development trackers accurate and up to date at every stage.
Requirements
You are highly organised, technically minded, and passionate about the details that make a garment fit and function beautifully.
Detail-Oriented
: You have a strong eye for precision and consistency, especially regarding fit, measurements, and garment construction.
Technically Skilled
: You have complete mastery of garment construction and pattern making, and understand how different fabrics behave across categories, including knitwear.
Analytical
: You take a critical, questioning approach to fit comments and grading, always looking for ways to improve accuracy and consistency across the size range.
Process-Driven
: You enjoy organising information, following development stages closely, and ensuring nothing falls through the cracks.
Collaborative
: You communicate clearly with both design teams and manufacturers, and enjoy working in a growing and supportive environment.
Quality-Focused
: You care deeply about product quality, fit consistency, and creating garments that are made to last.
Sustainability-Driven
: You are aligned with our client's slow-fashion philosophy and understand the importance of thoughtful product development.
Requirements
8–10+ years of experience in garment technical development and pattern making.
Full mastery of pattern making across wovens, jersey, knitwear, intimates.
Strong knowledge of garment construction and fitting processes.
Deep, critical understanding of grading and measurements, with the ability to identify and improve grading accuracy.
Ability to create and update technical packs independently.
Proficient in CLO 3D, Adobe Illustrator and Adobe Photoshop.
Proficient in Google Sheets / Excel.
Knowledge of sustainable materials and processes (certifications, recycled fibres, low-impact dyeing, etc.).
Strong organisational skills and attention to detail.
Comfortable communicating technical comments and revisions directly with manufacturers.
Deep understanding of garment costing and fabric consumption.
Experience mentoring or supervising junior technical staff.
English & Bahasa Indonesia proficiency.
Benefits
This is a rare opportunity to focus purely on creative excellence within a purpose-driven fashion brand. If you are a Senior Garment Tech & Pattern Maker who wants to create beautiful, sustainable collections with depth, soul and commercial relevance, our client offers the platform to truly express your craft.
Location: Chicago, IL; Los Angeles, CA; New York City, NY; San Francisco, CA
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
We’re looking for a strategic operator and program manager to join the
GTM Excellence team
within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.
In this role, you will help shape how Reddit scales. You will own ambiguous, high-impact opportunities, turn them into clear recommendations, and lead the work from idea to execution. The right candidate brings strong judgment, a clear point of view on how Reddit should evolve its operations, and the ability to work across teams to drive change. This is a high-visibility role at the center of the Global Sales Organization’s operational excellence strategy, focused on building the systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers.
This role is required to be based in person in Chicago, New York, San Francisco, or Los Angeles.
Responsibilities:
Diagnose and prioritize business problems:
Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates.
Decipher stakeholder feedback:
Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements.
Design scalable processes and operating models:
Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience.
Develop policies and governance frameworks:
Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve.
Develop recommendations and decision-ready materials:
Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment.
Drive cross-functional alignment:
Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution.
Lead implementation and champion change:
Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward.
Measure impact and continuously improve:
Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity.
Required Qualifications:
5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field.
Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans.
Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs.
Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience.
Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment.
Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption.
Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator.
Preferred Qualifications:
Experience in digital advertising.
Experience working in fast-moving, resource-constrained environments where judgment, prioritization, and initiative are critical.
Familiarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working.
Background in consulting, strategy, or transformation roles, ideally with experience operating in-house after consulting.
Benefits:
Comprehensive Health benefits
401k Matching
Workspace benefits for your home office
Personal & Professional development funds
Family Planning Support
Flexible Vacation (please use them!) & Reddit Global Days Off
4+ months paid Parental Leave
Paid Volunteer time off
#LI-AT1
#LI-Hybrid
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit
https://www.redditinc.com/careers/
.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base salary range for this position is:
$154,700
—
$216,600 USD
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: Berlin
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Principal Account Manager
at Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a
real impact
for those who depend on public transit every day.
What You’ll Do:
Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform –
on-demand
,
paratransit
,
Citymapper
, and more – to make the case for better transit
Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services
Who You Are:
7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
Fluency in German (C2 or native-level) and English is required; additional languages are a plus
What We Offer:
Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package
Company pension scheme (bAV) with a 20% employer contribution
Urban Sports Club membership
30 vacation days a year
Weekly team lunch and breakfast
A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
There has never been a more exciting time to be on the cutting edge of public mobility.
Ready to join the ride?
Location: Remote Roles - APAC
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions of access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About The Opportunity
OKX is looking for a
Senior AI Creative Innovator(Paid Ads)
to develop AIGC video and AI-animated assets for paid ads to drive OKX’s global market growth and product launches.
What You’ll Be Doing
Concept and execute high-impact creatives for ads growth and marketing, from initial brief through final asset delivery
Use AI to accelerate every phase of the design process: ideation, moodboarding, asset variation, copy iteration, and production polish.
Sort out AIGC prompts and internal visual resource library to improve design efficiency.
Possess fluency with generative AI tools across the design stack (Figma AI, Claude, ChatGPT, Gemini VEO, Seedance etc)
Present creative work to stakeholders and advocate for design decisions with clarity and conviction
What We Look For In You
Bachelor’s degree
5 years of experience in design with a focus on marketing, advertising, or performance creative—ideally in tech, fintech, or a high-growth startup environment
Active hands-on proficiency with AI image & animation creative tools, translating AI capabilities into performing creatives and business outcomes
Comfort working at speed in a remote environment while maintaining a high bar for work quality
Experience partnering with business development and local market teams to produce and iterate on ad creative
Proficiency in Mandarin and English is required to collaborate across our multilingual, cross-regional teams
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Quebec
Workplace: onsite
(Version française ci-dessous)
Lead Tools Programmer
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Lead Tools Programmer to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities:
Lead, mentor and coach members of the Tools team.
Support the Tools Director / Tools leadership in planning, prioritizing and delivering tools features.
Assist with recruiting, onboarding and developing Tools Programmers.
Manage code reviews, technical documentation and feature documentation for tools development.
Work closely with all teams to understand workflows and improve content creation pipelines.
Collaborate with Engine and Gameplay teams to help maintain, extend and improve our proprietary engine, editor, internal tools and development pipelines.
Design, implement and maintain user interfaces for internal development tools.
Identify workflow bottlenecks and propose practical, scalable solutions that improve team productivity.
Assist in maintaining a culture of unit testing, automation testing, documentation and technical ownership.
Support long-lived internal tools, including legacy systems and components.
Help ensure tools can support internal development needs and player-developer workflows such as modding.
Represent the Tools team in day-to-day communication with stakeholders and other departments
.Communicate openly and regularly with team members, leadership and end-users.
Show strong passion for improving developer productivity and enabling creative teams to build high-quality games efficiently.
Requirements:
Demonstrable lead, associate lead experience within a tools, engine, editor or game development team.
7+ years of experience creating tools or technology for game development or digital content creation.
Shipped game titles.
Excellent C# and .NET skills for desktop applications.
Strong experience with WPF and XAML.
Thorough C++ knowledge.
Strong understanding of UI/UX principles and practical tool design.
Strong mentoring and coaching ability.
Ability to analyse and understand the workflows of other disciplines, including design, art, narrative, scripting or cinematics.
Experience working closely with end-users, gathering feedback and iterating on tools features.
Ability to drive feature development from start to finish, including planning, communication, implementation and delivery.
Open-minded attitude and willingness to iterate based on feedback.
Supportive communication style and passion for improving developer productivity.
Team-oriented mindset with a strong sense of ownership.
Advanced / Fluent written and spoken English.*
Passion for making and playing great games.
This is a full-time, on-site role requiring presence in the office to support collaboration and creativity.
Nice to haves:
Familiarity with Python.
Experience developing DCC pipelines.
Experience writing plugins or tools for Maya, Blender or similar content creation software.
Experience with game modding workflows or releasing tools to player-developers.
Experience working with proprietary engines and editors.
Experience with automated testing for tools, editors or content pipelines.
Experience with performance profiling and optimization of editor workflows.
Experience collaborating with distributed or multi-location development teams.
What We Offer:
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
* Due to the global nature of our operations and the need to engage daily with an international team, fluency in English is essential for this position at Larian.
------------------------------------------
Responsable Programmeur outils
Maintes fois primé, Larian Studios a amplement démontré sa volonté de proposer des jeux de rôle de très haute qualité. À l’heure où le studio à l’origine de titres comme Baldur’s Gate 3 et Divinity: Original Sin 2 se tourne vers de nouveaux projets, nous sommes en quête d’un responsable programmeur outils qui rejoindra l’équipe et nous aidera à créer les jeux d’excellence auxquels nos fans sont habitués.
Responsabilités
Diriger, mentorer et accompagner les membres de l’équipe Outils
Assister le responsable/la direction Outils dans la planification, la priorisation et la livraison des fonctionnalités pour les outils
Participer à l’embauche, à l’accueil, à l’accompagnement et au développement des programmeurs d’outils
Gérer les revues de code, la documentation technique et la documentation des fonctionnalités pour le développement des outils
Travailler en étroite collaboration avec toutes les équipes afin de comprendre les processus et d’améliorer les cycles de création de contenus
Travailler avec les équipes Moteur et Gameplay pour aider à développer, maintenir et améliorer nos moteurs, éditeurs, outils internes et processus de développement propriétaires
Concevoir, implémenter et maintenir des interfaces utilisateur pour les outils de développement internes
Identifier les goulots d’étranglement des processus et proposer des solutions pratiques et évolutives qui amélioreront la productivité des équipes
Aider à maintenir une culture de tests unitaires, de tests d’automatisation, de documentation et de responsabilité technique
Maintenir les outils internes vieillis, y compris les systèmes et composants d’ancienne génération
Aider à garantir que les outils contribuent aux besoins internes de développement et aux processus de joueurs-développeurs (par exemple, la création de mods)
Représenter l’équipe Outils dans la communication quotidienne avec les parties prenantes et les autres départements
Communiquer régulièrement et en toute transparence avec les membres de l’équipe, la direction et les utilisateurs finaux
Démontrer une volonté d’améliorer la productivité des développeurs et de permettre aux équipes créatives de créer efficacement des jeux de très haute qualité
Profil recherché
Expérience démontrable de responsable ou de responsable associé dans une équipe dédiée aux outils, aux moteurs, aux éditeurs ou au développement de jeu
Une expérience de 7 ans ou plus en création d’outils ou de technologies dans le cadre du développement de jeux vidéo ou de la création de contenus numériques
Plusieurs jeux lancés
D’excellentes compétences en C# et .NET dans les applications bureautiques
Une solide expérience avec WPF et XAML
Des connaissances approfondies en C++
Une solide compréhension des principes d’interface utilisateur/d’expérience utilisateur et de la conception d’outils pratiques
Des compétences avancées d’accompagnement et d’encadrement
Une capacité à analyser et à comprendre les processus de travail des autres disciplines, y compris la conception, l’art, la narration, le script et les cinématiques
Une expérience de collaboration étroite avec les utilisateurs finaux, de collecte de rétroactions et d’amélioration graduelle de fonctionnalités d’outils
La capacité à mener le développement d’une fonctionnalité du début jusqu’à la fin, y compris la planification, la communication, la mise en œuvre et la livraison
Une ouverture d’esprit visible dans votre attitude et une capacité à améliorer des fonctionnalités graduellement en fonction des rétroactions
Un style de communication positif et une passion pour l’amélioration de la productivité des développeurs
Un esprit d’équipe et un sens aigu des responsabilités
La capacité à s’exprimer de manière avancée ou courante en anglais, à l’oral comme à l’écrit*
La passion de faire, et de jouer à, des jeux exceptionnels
Ceci est un poste à temps plein dans nos locaux. Votre présence au bureau est requise pour favoriser un esprit de collaboration et de créativité.
Compétences appréciées
Des connaissances en Python
Une expérience dans le développement de processus de création de contenus numériques
Une expérience dans la création de plugiciels ou d’outils pour Maya, Blender ou autres outils de création de contenus similaires
Une expérience avec les processus de création de mods, ou une expérience de lancement d’outils pour les joueurs-développeurs
Une expérience de travail avec des moteurs et éditeurs propriétaires
Une expérience avec les tests automatisés pour les outils, les éditeurs ou les processus de contenu
Une expérience avec le profilage des performances et l’optimisation des processus d’éditeur
Une expérience de collaboration avec une équipe de développement décentralisée ou répartie en plusieurs endroits
Ce que nous proposons
Une équipe internationale de plus de 600 employés répartis dans 7 studios à travers le monde, chacun avec ses propres qualités uniques, le tout en conservant une ambiance conviviale de petite entreprise
Un environnement de travail ouvert et collaboratif, où les idées nouvelles sont encouragées et bienvenues
Une équipe de gestion composée de développeurs expérimentés et au sommet de leur art
Des collègues ayant les mêmes valeurs, avec lesquels partager vos passions et vos passe-temps
Un environnement inclusif avec de nombreuses activités organisées par les studios ou les employés
Un engagement à réaliser le meilleur jeu possible pour les fans, en prenant en compte les commentaires de la communauté
* En raison de la portée mondiale de nos opérations et de la nécessité d'interagir quotidiennement avec une équipe internationale, des connaissances professionnelles en anglais sont indispensables pour ce poste chez Larian.
Location: Hong Kong, Hong Kong SAR; Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Liquidity Platform
The Liquidity Platform provides cutting-edge technology that covers all aspects of crypto trading. We build low-latency connectivity to global crypto venues — across both CeFi and DeFi — strategy services for automated pricing and trading bots, high-frequency data capture and analysis, and state-of-the-art micro frontends for trading management. On top of this infrastructure, we build highly customized strategies to facilitate crypto liquidity.
Our engineering teams own the full trading lifecycle, from venue connectivity and execution to strategy, data, risk, and analytics. Our risk solutions are independent of trading logic, decoupled by design, and connected to 20+ trading venues across spot, derivatives, and event-contract markets. If you are a strong technologist excited about the potential of crypto trading and fully-automated systematic trading, we should talk.
About the Role
We are hiring software engineers across the Liquidity Platform’s engineering teams. You will design, build, and operate the systems that price, execute, monitor, and safeguard our liquidity-providing business 24/7. You will work closely with liquidity managers, product managers, and desk developers — developing strategies, services, and infrastructure using in-house toolkits — while growing capabilities in inventory and risk management, strategic problem solving, cross-functional collaboration, and effective communication.
These roles are open to Senior and Staff-level candidates; scope and title are calibrated based on experience and impact. Specializations span Delta One Systematic Trading, Cash OTC, Option Market Making, Trading Infra Service, Data Engineering and Risk & Analytics.
What You’ll Be Doing
Design, build, and operate scalable, fault-tolerant, low-latency trading infrastructure and microservices that handle 24/7 crypto market operations.
Build and maintain connectivity to centralized exchanges, DeFi venues, and counterparties using FIX 5.0+, WebSocket, HTTP/2, and REST — handling the real-world complexities of external integrations and on-chain data.
Develop and maintain core services across the trading lifecycle: strategy and execution engines, automated pricing and trading bots, order execution and position tracking, trade & position data platforms, and risk & analytics systems.
Architect and optimize high-throughput order execution with sub-millisecond latency targets, and build real-time market-data pipelines aggregating order books and price feeds across multiple venues.
Implement pre-trade risk controls, circuit breakers, rate limiters, position/PnL and risk calculations, automated alerting, and high-availability architecture.
Implement robust monitoring, alerting, and auto-recovery so strategies remain stable, scalable, and self-healing in a 24x7 trading environment.
Build trusted data models, reconciliation workflows, and data-quality controls with clear lineage, reproducibility, and documentation — delivering outputs for the trading desk, Finance, and Operations.
Profile and eliminate latency hotspots using garbage-free coding and lock-free concurrency; continuously improve system performance and user experience.
Collaborate with liquidity managers, product managers, desk developers, risk, finance, and operations to design, implement, and roll solutions into production.
Conduct code reviews, mentor junior engineers, and uphold scalability, resiliency, maintainability, and security best practices across all development activities.
What We Look For In You
STEM foundation:
Bachelor’s degree or above in Computer Science, Engineering, Mathematics, Physics, or a related technical discipline; a combined finance background is advantageous.
Experience:
Typically 3–8 years in software or data engineering (level-dependent), ideally with exposure to trading, OMS, middle/post-trade, or latency-sensitive systems.
Languages:
Strong proficiency in one or more of Java (17+), Rust, C++, or Python, with a focus on code quality and operational reliability.
Systems:
Strong understanding of high-performance, low-latency distributed systems, multi-threaded/concurrent programming, and — where relevant — JVM internals and GC behavior.
Connectivity & protocols:
Hands-on experience with FIX 5.0+, WebSocket, HTTP/2, and REST APIs, plus network protocol and TCP/UDP optimization.
Data & messaging:
Strong SQL (MySQL, PostgreSQL — schema design and performance tuning); experience with Redis and Kafka.
Infrastructure:
Comfortable in Linux/Unix environments; familiarity with Docker, Kubernetes, CI/CD pipelines, and cloud platforms (AWS, AliCloud, GCP) and on-premise infrastructure.
Markets:
Understanding of market microstructure, order lifecycle, and core trading concepts such as PnL, margin, leverage, and market risk.
Mindset:
Strong analytical thinking, ownership, and attention to detail; able to work effectively under pressure in a fast-paced environment; a controls mindset around data quality and reproducibility.
Communication:
Excellent communication and collaboration skills across business and technical teams; fluency in English required, with Chinese/Mandarin a strong plus for global, cross-functional work.
Passion:
Genuine interest in crypto markets, blockchain, and the broader financial industry, and a drive to keep learning new technologies.
Nice to Haves
Prior experience in proprietary trading, market making, quantitative research, or front-office technology at exchanges, banks, or investment institutions.
Experience with execution algorithms (TWAP, VWAP, iceberg, sniper, smart order routing) and backtesting / strategy-simulation frameworks.
Low-latency tooling and IPC: Aeron, Chronicle Queue, Disruptor, shared-memory messaging, Agrona Collections, Protocol Buffers, SBE.
Frameworks and libraries such as Spring, Netty, and Vert.x.
Modern data platforms (Spark/PySpark, Iceberg, ClickHouse, InfluxDB), workflow orchestration (Airflow, Celery), and ML tooling (MLflow, TensorFlow).
Strong understanding of DeFi, blockchain, smart contracts, and crypto exchange APIs; exposure to event-contract / prediction markets.
Agentic programming fluency — hands-on use of AI coding tools (e.g., Claude Code, Codex) on real production work.
Risk and compliance experience; professional certifications such as CFA or FRM.
Technical Environment
Languages:
Java 17+, Rust, Python, C++
Protocols:
FIX 5.0+, WebSocket, HTTP/2, REST
Stack:
Spring, Netty, Aeron, Chronicle Queue, Disruptor, Kafka, Redis, etcd, MySQL, PostgreSQL, InfluxDB, ClickHouse, Iceberg, Spark
Infrastructure:
Linux/Unix, Docker, Kubernetes, CI/CD, AWS / AliCloud / GCP
Team Specializations
The Liquidity Platform comprises several engineering teams. Depending on your strengths and interests, you may join one of the following:
Delta One – Systematic Trading:
Build cross-venue liquidity and market-making strategies with deep market-microstructure and execution-optimization focus.
Option Market Making:
Build and operate automated option market-making strategies and pricing systems — managing volatility, greeks, and inventory risk while quoting continuously across crypto options venues.
Cash OTC:
Develop and own OTC trading strategies and their production environment, partnering closely with liquidity and product managers.
Trading Infra Service:
Build and maintain the core strategy engine and trading-infrastructure microservices on a distributed, enterprise-grade architecture. Deliver high-throughput, sub-millisecond order execution, market-data pipelines, and exchange connectivity.
Data Engineering:
Own the trade & position platform end-to-end — venue connectors, the Python + SQL data model, reconciliation, and data-quality controls.
Risk & Analytics:
Build a greenfield, next-generation risk platform — real-time risk monitoring, PnL/risk calculation, alerting, and circuit-breaking strategies.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong.
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United States + International (Remote)
GiveWell’s mission is to help people in need as much as we can by researching the most cost‑effective ways to save and improve lives, sharing our work openly, and directing donations to the programs we believe will do the most good. Our work, which focuses on global health and well-being, is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025. We anticipate our total grantmaking is likely to approach or even exceed $1 billion this year, and we are working toward a future that could be several times that scale. Through years of deliberate groundwork, we’ve been growing our research capacity and scope in order to direct substantially more funding to the most impactful opportunities we can find.
Update: We will stop accepting new applications for this role on November 26, 2026.
The role
Senior Program Officers are the leaders of GiveWell's grantmaking. In this role, you'll take primary responsibility for a significant grantmaking portfolio, setting its strategy and sifting through the many opportunities we could fund to focus on those that matter most. Your decisions will inform the allocation of hundreds of millions of dollars to dozens of grantees. You'll also communicate externally about our work and mentor and advise other members of the team.
You will build and lead a grantmaking portfolio that brings rigor and creativity to GiveWell's hardest funding problems. You'll combine rigorous review of empirical evidence, cost-effectiveness modeling, strong grantee relationships, ground-truthing of how programs are actually delivered, discussions with subject matter experts, understanding of the broader context, and your own judgment to decide what to fund, how to structure it, and when to build something new. In the course of your work, you might approach questions like these:
How should we balance exploring and seeding new, smaller opportunities with funding cost-effective opportunities at scale today?
When the best opportunity doesn't exist yet, how do we create it, whether through co-design, seeding an implementer, or shaping broader incentives?
What is the best direction for our portfolio, and are we correctly prioritizing the programs and grantees we fund?
Where are the highest-impact opportunities to expand the portfolio while improving its cost-effectiveness?
How can we triangulate empirical evidence against expert opinion and other qualitative features, like a grantee's organizational track record?
Do a grantee's reported outputs reflect real coverage, quality, and adherence to evidence-based practices on the ground?
What research can we fund today that could substantially improve our grantmaking five years from now?
How much uncertainty are we willing to accept before making a grant, and which questions do we need to answer first?
Senior Program Officers work closely with
Senior Researchers
, an equivalently-leveled, parallel role on our team. Senior Researchers typically set the research agenda for grantmaking areas and tackle the thorniest, most open-ended questions we face, while Senior Program Officers own the grant and portfolio decisions — deciding what we fund and why, and incorporating Senior Researchers' analysis into their decisionmaking. Senior Program Officers have a research mindset, too: they're comfortable digging into a cost-effectiveness model and forming their own view of the evidence.
Team structure
Our research department is currently organized into eight teams:
Five of the teams (Water, Livelihoods, Nutrition, Malaria, and Vaccines) focus on specific areas of grantmaking.
The New Areas team focuses on interventions in domains that are new to GiveWell.
The Cross-Cutting team focuses on methodological issues, research quality, and other big-picture concerns that cut across all of our research work.
The Commons team provides generalized research support to each of the other teams, including landscaping research, vetting, and publishing.
New Senior Program Officers typically begin on our Cross-Cutting team, where they complete a structured onboarding program with one-on-one feedback on core GiveWell skills like evidence review, cost-effectiveness analysis, and clear research writing. Onboarding usually lasts one to two months.
We generally decide which team a new hire will join by the end of onboarding. Most move onto one of our grantmaking teams (for example, Malaria, Nutrition, Vaccines, or New Areas), and some stay on Cross-Cutting. Placement is based mainly on the research team's needs. In most cases, we won't know at the time of the offer which team someone will join, but if a candidate brings specialized expertise, we may settle on a team sooner. Once placed, team members usually stay on that team long-term.
Team values
We think our research team has unique qualities:
We care deeply and centrally about finding and sharing truth.
Truth-seeking is one of our
core values
. We post
our mistakes
and we prize our team members who keep our culture of free-flowing feedback strong.
We are independent.
We focus 100% on finding the most cost-effective opportunities to save and improve lives. Our researchers assist in communicating our research findings to the public and our donors, and on occasion we provide tailored advice to ultra-high-net-worth donors who want to rely on our expertise to direct their giving—but we never ask our researchers to trade off against honesty, or to hide their real beliefs.
We don’t waste time.
Once it’s clear that a particular research question is unlikely to change our bottom-line funding recommendation, we drop it as quickly as possible. We encourage our research staff to constantly re-evaluate their portfolios and only work on the highest-priority questions.
Lean research team = huge personal impact.
In 2026,
our research team of ~80 people is directing close to 1 billion dollars and we expect grantmaking dollars per research team member to increase in the future.
We work well together.
Our research team is lean because we’re able to attract top-tier people, all of whom complete skills-based assessments before joining our staff. We maintain a high-performing, collegial culture and pay our staff accordingly.
About you
The strongest candidates typically have at least 5-10 years of professional experience, a significant portion of which was in similar or closely-related roles. Many of our senior staff have quantitatively-oriented advanced degrees, but there’s no hard academic requirement — what matters to us is that you’ve used empirical tools to make rigorous, evidence-based decisions under uncertainty, whether you’ve done that in graduate training or hands-on experience.
In addition to relevant experience with the responsibilities listed above, we'll be interested in people with strong track records in any of the following areas:
Funding, building or scaling new programs, initiatives, or organizations.
Using rigorous quantitative analysis and cost-effectiveness modeling to support decisionmaking
Building relationships with diverse stakeholders (you'll work with other funders, research organizations, NGOs, and more, so it will be important for you to have strong skill in this area)
Owning large budgets and/or grant portfolios
Excellent written and verbal communication, with an emphasis on directness and clarity
Setting and iterating on strategy in complex, fast moving environments
It’s a plus, but not required, if you have experience:
Engaging with global health, development, or related fields
Reviewing randomized controlled trials and impact evaluations
Working with governments or multilateral organizations
Gathering first-hand data to inform program design
Managing a variety of grant types, including advocacy and market-shaping initiatives
You can review our staff bios
here
for more practical insight on the backgrounds and experience of our current team.
We expect that people with the soft qualities below will be the most successful and happy on our team. This isn’t a full list, but hopefully it conveys the gist of our team’s professional personality:
GiveWell’s mission and methods are personally energizing—you like our approach to research and you find personal meaning in our story of impact.
You’re abnormally curious—you ask lots of questions, and you’re willing to interrogate others’ work. Your curiosity also extends to your own work—you aren’t defensive when your research comes under scrutiny.
You get things done, and you'll drop what you're doing when something matters more. You drive work to conclusions efficiently, and when the evidence shifts or a higher-value opportunity appears, you’re eager to pivot.
You're entrepreneurial. When you see a gap, you want to fill it, whether that's designing a new program, finding an implementer, or setting up a new kind of funding mechanism. You make bets under uncertainty.
You routinely think about and surface the value judgments, background knowledge, and strategic commitments that undergird your work. You understand the potential effects of mistaken mental models, so you strive to improve yours and your team’s.
You dislike it when people express strong confidence in views that don’t seem to rely on commensurate evidence. You carefully and legibly communicate about your confidence levels.
You appreciate the value of an excellent reputation and strong relationships. You can moderate your directness and intensity when you’re communicating with external folks.
You love a
gnarly problem
. You figure out the most important questions to answer, go deep on the details where they matter (and move on where they don’t), and reassess your mental models based on what you’ve learned.
The details
Compensation:
We set salaries using a location-based tier system. Our pay for this role:
NYC or the San Francisco Bay Area: $308,000.
All other U.S. locations: $280,000.
International: Similar to the “all other U.S. locations” salary, based on historical exchange rates and delivered in locally-denominated currency.
Benefits
: Our
benefits
include:
Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the US for you and any dependents)
Four weeks of paid time off per year
16 weeks of fully paid parental leave
Ergonomic home workstations or coworking space memberships
Automatic contribution equal to 5% of your gross salary into your 403(b) retirement plan (for U.S. based staff)
Countries we can hire from:
GiveWell is a remote-first organization. However, for the time being, we can only hire within a select number of countries (US, UK, Canada, Switzerland, and Germany). To be considered for a role with GiveWell, you need to already be based in one of those countries or be willing to move to one of them. We expect to expand the list of locations where we can hire over the course of 2027, and our job descriptions always reflect the current status — so we'd encourage you to check back and apply again for a role you're eligible for.
Visa sponsorship:
The US is the only country where visa sponsorship is possible for a number of roles, and it's assessed on a case by case basis. For all other countries, you need to already have work authorization, we cannot sponsor visas.
Why we work this way:
Focusing on countries where we already have tested onboarding processes lets us move candidates through hiring faster and with fewer surprises. Every additional country brings its own labor laws, EOR requirements, and new processes to work through, which slows things down for hiring teams and new colleagues alike. Concentrating our footprint keeps the experience consistent and supports GiveWell’s wider absorption capacity goals.
Flexibility:
We support and encourage flexible working, including flexible hours, working remotely, and working from the office when you choose. The majority of our staff, including senior management, work flexibly in one way or another.
Travel:
Research team members are sometimes required to attend international site visits and conferences (on average 1-2 per year), with additional travel for those interested in traveling more. Additionally, we strongly encourage staff members to attend annual department retreats and twice-annual whole org visit weeks to bond with other team members and complete in-person work. We'll discuss travel obligations in more detail during late stages of the hiring process, and we’ll accommodate staff who have conflicting obligations.
Start date:
We’d like a candidate to start as soon as possible after receiving an offer, but we’ll offer flexibility for candidates whose personal or professional circumstances require them to moderately delay their start date.
Application deadline:
We don't currently have an application deadline. If that changes, we'll update the posting. We're reviewing applications on a rolling basis, so we recommend applying as soon as possible.
Miscellaneous details:
Please note that our hiring process relies on some (not all) of the same work trials that we use in our Researcher and Senior Researcher roles (including team-specific Senior Researcher postings). If you applied to one of these roles within the last year, you should hold off on applying to others unless our team reaches out directly. If you're interested in multiple roles, please just apply once and note in your application that you'd like to be considered for the other roles, too.
After application review, our hiring process consists of a short application exercise and up to 15 hours of compensated work trials. You can see more details about our hiring process on our
FAQs page
!
We devote significant staff capacity to initial application review, and we respond to all applications as quickly as possible.
We have a strong preference for full-time applicants, but we sometimes consider applications for part-time work on a case-by-case basis. We aren’t interested in reviewing applications for contract or project-based work at this time.
You don't need to submit a cover letter—we rely mainly on your resume and answers to the application questions below when we're making early decisions.
About GiveWell
GiveWell is dedicated to finding and evaluating highly cost-effective global health and development opportunities, and we publish the work, reasoning, and uncertainties behind our funding decisions. Our
giving funds
enable donors to contribute to the most impactful and cost-effective programs our researchers identify.
GiveWell is one of the world’s largest private funders of global development efforts. Trusted annually by tens of thousands of donors, GiveWell searches for highly cost-effective programs that save or improve lives the most. Since 2007, more than 160,000 donors have given over $3.5 billion through GiveWell to the most promising programs its research has identified, which we estimate will save more than
430,000 lives
.
GiveWell is most well-known for recommending a small number of
Top Charities
, which currently support
seasonal malaria chemoprevention
,
insecticide-treated nets
,
vaccine incentivization
, and
vitamin A supplementation
. However, most of our research capacity and grantmaking is devoted to
cost-effective opportunities outside of those programs
.
GiveWell
grants
have:
Helped governments
navigate changes to the funding landscape
and implement high-impact health programs, like
HIV/syphilis screening and treatment
for pregnant people in Zambia and Cameroon.
Sought to scope and scale promising interventions that don’t have clear existing implementers. We are supporting the
Clinton Health Access Initiative’s Incubator
to identify potentially cost-effective interventions and create programs that we would be excited to support in the future. For example, we
funded a program
to prevent tuberculosis among young children in Uttar Pradesh and Bihar, India, that we co-designed with CHAI through the Incubator program.
Provided funding to ensure that programs that recently faced foreign aid funding cuts could continue, like
healthcare support and malnutrition treatment
in northern Cameroon.
Funded program delivery alongside strengthened monitoring and evaluation, as in our grants to support
treatment of clubfoot
and to
evaluate the program
.
Tested our
assumptions and refined our understanding
through further research and data collection, including
improved estimates of disease burden
and studies on
the effect of water chlorination on mortality
and
the impact of a tree-planting program on farmers’ income
.
We make our reasoning public and transparent so others can challenge it (sometimes we even
pay people to point out our errors
). We go to unusual lengths to check our assumptions and assess our impact, including
funding research
to address our uncertainties and gathering
independent monitoring and evaluation data
about the programs we support. We
change
our minds when the evidence demands it. For more about GiveWell, listen to Ezra Klein’s
interview
with GiveWell’s co-founder and CEO Elie Hassenfeld.
Additional information
We don’t want to miss candidates that could do great things at GiveWell. Practically, that means a GiveWell staff member reviews every application carefully, considering the whole picture of your background and potential. If you’re on the fence about applying because you meet some but not 100% of our preferred qualifications (some studies suggest this hesitation is especially common for women and people of color), we encourage you to apply anyway.
GiveWell is an Equal Employment Opportunity employer by choice. At minimum, this means that we comply with all federal, state, and local EEO and employment laws. Beyond the requirements of those laws, we value our team’s diversity in all respects, and we desire to maintain a work environment free of harassment or discrimination—we want our team members to thrive at GiveWell. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org. We will consider employment for qualified applicants with arrest and conviction records.
By submitting an application, you acknowledge that you have read and consent to GiveWell’s
Privacy Statement for Applicants
. By completing an application exercise, you acknowledge and assent to
GiveWell’s Work Trial Policy
.
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
WHAT YOU'LL DO
- Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
- Translate support data into clear narratives: what's happening, why, and what to do about it
- Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
- Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
- Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
- Work with Harvey's central data team to connect support data to broader product and customer data sources
- Identify and close data collection gaps — if we can't measure it, help define how we should
- Design feedback loops that connect support signals to Product, Engineering, and Customer Success
- Quantify the operational cost of product bugs, feature gaps, and onboarding failures
- Contribute to QA analytics as the QA program matures
- Track ticket deflection, AI/chatbot performance, and self-service effectiveness
- Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
- Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders
WHAT YOU HAVE
Required
- 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
- Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
- SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
- Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
- Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
- Strong data storytelling — you don't just present numbers, you write the narrative
- Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Strong Plus
- Experience with Python for data manipulation or automation
- Familiarity with dbt or similar data transformation tooling
- Experience building or contributing to QA analytics programs
- Background supporting enterprise SaaS or AI-native products
- Experience working with Zendesk APIs or extracting data beyond standard reporting
Key Attributes
- AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
- Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
- Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
- Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
- Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote
Workplace: Remote
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
WHAT YOU'LL DO
- Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
- Translate support data into clear narratives: what's happening, why, and what to do about it
- Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
- Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
- Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
- Work with Harvey's central data team to connect support data to broader product and customer data sources
- Identify and close data collection gaps — if we can't measure it, help define how we should
- Design feedback loops that connect support signals to Product, Engineering, and Customer Success
- Quantify the operational cost of product bugs, feature gaps, and onboarding failures
- Contribute to QA analytics as the QA program matures
- Track ticket deflection, AI/chatbot performance, and self-service effectiveness
- Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
- Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders
WHAT YOU HAVE
Required
- 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
- Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
- SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
- Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
- Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
- Strong data storytelling — you don't just present numbers, you write the narrative
- Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Strong Plus
- Experience with Python for data manipulation or automation
- Familiarity with dbt or similar data transformation tooling
- Experience building or contributing to QA analytics programs
- Background supporting enterprise SaaS or AI-native products
- Experience working with Zendesk APIs or extracting data beyond standard reporting
Key Attributes
- AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
- Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
- Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
- Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
- Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
WHAT YOU'LL DO
- Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
- Translate support data into clear narratives: what's happening, why, and what to do about it
- Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
- Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
- Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
- Work with Harvey's central data team to connect support data to broader product and customer data sources
- Identify and close data collection gaps — if we can't measure it, help define how we should
- Design feedback loops that connect support signals to Product, Engineering, and Customer Success
- Quantify the operational cost of product bugs, feature gaps, and onboarding failures
- Contribute to QA analytics as the QA program matures
- Track ticket deflection, AI/chatbot performance, and self-service effectiveness
- Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
- Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders
WHAT YOU HAVE
Required
- 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
- Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
- SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
- Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
- Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
- Strong data storytelling — you don't just present numbers, you write the narrative
- Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Strong Plus
- Experience with Python for data manipulation or automation
- Familiarity with dbt or similar data transformation tooling
- Experience building or contributing to QA analytics programs
- Background supporting enterprise SaaS or AI-native products
- Experience working with Zendesk APIs or extracting data beyond standard reporting
Key Attributes
- AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
- Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
- Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
- Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
- Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York City
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Strategy & Operations Principal,
you will lead a diverse array of projects directly impacting Via’s Operations. You will set strategy, develop partnerships, lead end-to-end projects, and own outcomes across financial and operational analyses, process improvement, new product development and launch, and more. You will work across Via’s business portfolio to drive continuous improvement and innovation in transit services around the world.
**This role is based in NYC with a 3x per week office requirement.**
What You’ll Do:
Drive targets: Own the achievement of monthly, quarterly and annual operations and financial targets by developing and implementing innovative strategies
Lead the frontline
:
Directly manage, mentor, and motivate a team of hourly specialists tasked with executing core daily workflows
Strategic impact: Engage in strategic decision-making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations
Operational excellence: Manage essential aspects of daily operations to ensure successful service launches and smooth ongoing operations
Analyze and optimize: Conduct frequent analysis of operational data to track team performance, measure the impact of workflow changes, and support data-driven decision making
Cross-functional collaboration: Collaborate with teams across the organization, including Product, Partner Success, Sales, Expansion, and Operations, to deliver projects and support impact for our partners and riders
Who You Are:
Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
Have a Bachelor’s Degree with a record of exceptional academic achievement
Effective communicator: You excel in conducting complex analyses and can distill key insights for various audiences, with a knack for finding the right tone
Project ownership: Effective at managing multiple tasks simultaneously and comfortable taking on responsibility and working in an independent manner
Collaborative team player: Skilled at generating buy-in and working effectively within a multi-team, multi-geography organization.
You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $130,000 - $165,000 / year
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Location: Brazil
Workplace: remote
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OVERVIEW
We are looking for translators with experience in translating patents from English into Portuguese (Brazil) (native-level fluency of Portuguese) with immediate availability for a patent translation project.
The ideal candidate will have strong experience in translating and proofreading patents, specifically in the field of Chemistry, Computer Science, Electricity.
Project Details:
Job Title: English to Portuguese (Brazil) Patent Linguist
Start Date: ASAP
Location: Remote
Task Type: Translation, Copy Edit
Content Type: Chemistry, Computer Science, Electricity
Expected Weighted Volume Per Week: +5,000 words
CAT Tool: XTM
Employment Type: Freelance
Main Duties
Translate
patent-related content from English into Portuguese(Brazil) ,
with original meaning conveyed in a manner that is readable and understandable to target audience.
Perform translation and copy edit from English (en-US) to Portuguese (pt-BR) for patent.
Identify and correct linguistic errors, ensuring consistency in terminology, style, and adherence to client-specific guidelines.
Provide detailed feedback to translators and create comprehensive quality reports.
Ensure adherence to client-specific style guides, glossaries, and project guidelines.
Utilize CAT tools (XTM) to review and assess translations efficiently.
Manage weekly capacity to handle +5,000 words per locale and ensure timely task completion.
Requirements
BS/BA in linguistics, translation, biology, or related fields.
2+ years of work experience in translation, linguistic quality assessment, copywriting, or copy-editing, specifically in patents or technical content.
Deep understanding of biological terminology and ability to adapt complex scientific language for target audiences.
Proven experience in reviewing or translating patents or technical documents.
Proficiency in using CAT tools like XTM for project management and quality assessment.
If this sounds like an opportunity you’d like to jump at, please send us your application.
Job Reference: #LI-JC1
Location: Berlin, Germany
Workplace: hybrid
Berlin • Cybersecurity & AI Startup • Recently Funded
A newly funded cybersecurity startup in Berlin is looking for a
Engineering Team Lead
to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered risk management platform.
We are an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli intelligence units.
We are looking for a hands-on
Founding Engineering Team Lead
for a hybrid role based in central Berlin. If you are passionate about cybersecurity and AI, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact.
They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Their goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems, AI-driven analysis, and automated enforcement through AI agents.
Key Responsibilities:
Lead and grow a small, high-performing engineering team while remaining
hands-on
Design, build, and review
production backend and platform code alongside the team
Own delivery of the
engineering roadmap
, balancing speed, quality, and security
Act as a
technical leader
by setting architecture direction and enforcing engineering standards
Contribute
directly to critical features, integrations, and platform foundations
Establish lightweight
engineering processes
that enable fast execution without bureaucracy
Mentor engineers through
code reviews
, pairing, and technical guidance
Contribute
hands-on
in design and build architecture, configure systems, code 70% of the time in GoLang.
Remove blockers
and unblock delivery across backend, frontend, data, and DevOps
Collaborate closely with
CEO, CPTO, and product leadership
on technical and execution decisions
Support
hiring
, onboarding, and technical evaluation of engineers
Foster a culture of
ownership, pragmatism, and low ego
Build whole Security platform setup
from scratch
Partner closely with backend and AI engineers
to design secure service boundaries and deployment models
Troubleshoot
and resolve complex production incidents across infrastructure, networking, and application layers
Build PoCs
and validate infrastructure and security design decisions in an early-stage environment
Support
compliance readiness
by enabling controls, logging, and evidence collection for security frameworks
Continuously improve
platform cost efficiency
, reliability, and operational maturity
This role reports directly to
CEO & CPTO
Must have skills
10+ years
of professional software engineering experience
3+ years
of experience leading engineering teams
while remaining hands-on
3+ years
of
GoLang
experience
3+ years
experience with
AWS
in production environments
Strong
code quality
bar and experience with architectural reviews
Ability to context-switch between technical
topics and people leadership
Strong execution mindset and comfort operating under
ambiguity
Hands-on coding mentality;
can build things from scratch
including security architecture yourself
Hands-on experience with
Docker, Kubernetes
(EKS) and containerized workloads
Experience with
CI/CD pipelines
(GitHub Actions or similar)
Experience with
monitoring, logging, observability
(Grafana, OpenTelemetry, Prometheus)
Experience with
Coding CoPilots
(Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.)
Knowledge of Experience supporting
production SaaS platforms
High ownership mentality, startup mindset, and ability to
move quickly
Experience in
startup or scale-up environments
Low ego, high commitment, and a
true tech startup mentality
Excellent
English
communication skills
Nice-to-have requirements
Previous experience as a founding or
early-stage
Engineering Manager
Experience in
cybersecurity
, identity, or enterprise SaaS platforms
Exposure to
DevOps, SRE, or data engineering
Experience
scaling teams
and systems simultaneously
Experience with security architecture, identity security, or
security engineering
Familiarity with
compliance frameworks
(NIS2, DORA, ISO 27001, SOC 2)
Understanding of
OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts
Familiarity with cloud identity and security controls (e.g.
IAM, CloudTrail, Azure Active Directory / Entra ID
)
Hands-on with SIEM platforms such as
Splunk, Microsoft Sentinel, or IBM QRadar
Experience designing
permission models, identity graphs, or access control frameworks
Knowledge of tokenization,
Zero Trust principles
, least privilege, and continuous verification
Experience with Security related to
AI/LLM systems, agent logic, or willingness to learn fast
Familiarity with
AI agent behavior
, LLM security, or agent sandboxing
Previous experience in
cybersecurity
, identity startups
You are a fan of
rock or metal
music
Excellent
German
communication skills
Benefits
Founding Team Member Equity
— ESOPs in a well funded cybersecurity company.
Competitive Compensation
— salary aligned with market, flexible early-stage arrangements possible.
Founding Team Member Status
— shape the company from day one and own critical security technical decisions.
Fresh Funding Secured
— immediate runway to build, hire, and execute fast.
Security Contribution
— contribute to security tech architecture across identity, AI agents, and enforcement.
High Autonomy
— freedom to design and build without corporate overhead.
Work with a Technical CEO and CPTO
— fast iteration, strong alignment, clear direction.
Cutting-Edge Domain
— identity security, SaaS-to-SaaS access, AI agent governance.
Massive Learning Curve
— quickly gain depth in cybersecurity, identity, and AI systems.
Fast Career Path
— opportunity evolve into higher leadership as we scale the engineering team
Berlin Location
— top-tier tech environment with strong cybersecurity and AI ecosystems.
Direct Impact
— your architecture and code become the foundation of the entire platform.
Best Equipment and Tools
- High quality equipment and modern tools to help you do your best work from day one.
Team Offsites -
Regular team offsites designed to build strong connections, alignment, and shared momentum.
Location: Dhahran, Saudi Arabia
Eram Talent is looking for a motivated Associate Petroleum Engineer to join our client's team. In this role, you will support the engineering team in reservoir evaluation, production forecasting, and optimization projects. You will assist in data gathering, analysis, and report preparation, collaborating closely with senior engineers and geoscientists to achieve project goals.
Responsibilities:
Assist in reservoir and production data collection and analysis.
Support the development of well performance models and forecasts.
Help prepare technical reports and documentation.
Collaborate with multidisciplinary teams to support field development planning.
Ensure compliance with safety and company standards.
Requirements
Bachelor's degree in Petroleum Engineering or a related engineering field.
5+ years of experience in Petroleum Engineering or Oil & Gas industry.
Basic understanding of reservoir engineering principles and production optimization.
Proficient in Microsoft Office and engineering software/tools.
Strong analytical and problem-solving skills.
Good communication skills and ability to work in a team environment.
Willingness to work in Saudi Arabia and travel as needed.
Dhahran, Saudi Arabia
УдалённоUnited States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com
ГибридМожно работать из любой страны
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.