Location: JP - Tokyo, Japan
The Pokémon GO team is looking for an APAC Localization Manager to lead the localization of all player-facing Pokémon GO communications across APAC. This includes the communications that help players discover, understand, and engage with the game, its content, events, campaigns, and broader brand experience across in-game and external channels.
You will own the quality and operational health of this work from intake and prioritization through translation or transcreation, linguistic review, in-context quality assurance, stakeholder approvals, and launch readiness. You will ensure every deliverable is accurate, culturally appropriate, on brand, and ready for its intended market, while bringing clarity and predictability to a fast-moving, multi-language live-service environment.
You will partner closely with Product Marketing, Product Management, Game Design, Creative Production, Community, Social, Direct Marketing, Communications, Production, regional teams, and external language partners. You will also use advanced AI tools and thoughtfully designed workflows to improve scale, speed, and consistency, while maintaining rigorous human review, confidentiality, IP standards, and the quality expected of Pokémon GO.
What you will do
Lead APAC localization strategy and operations.
Own the end-to-end localization program for all player-facing Pokémon GO communications in APAC. Define how work is scoped, prioritized, resourced, routed, reviewed, approved, and delivered across languages and markets.
Own localization quality.
Set and uphold standards for linguistic accuracy, terminology, tone of voice, cultural relevance, brand consistency, and in-context quality. Ensure localized communications faithfully convey player value while feeling natural and appropriate in each market.
Manage the localization lifecycle.
Drive projects from early intake and source-readiness through translation or transcreation, review, linguistic QA, stakeholder approvals, final delivery, and post-launch follow-up. Maintain clear ownership, timing, dependencies, and escalation paths throughout.
Partner with global and regional stakeholders.
Work closely with Product Marketing, Product Management, Game Design, Creative Production, Community, Social, Direct Marketing, Communications, Production, regional teams to plan localization early, clarify requirements, and ensure localized materials are ready for each market's launch.
Enable culturally relevant communications.
Bring a strong understanding of APAC market and language contexts into planning and review. Identify when direct translation is insufficient and guide appropriate transcreation, adaptation, or market-specific considerations without losing the intent of the global communication.
Manage language partners and resources.
Oversee external localization vendors, linguists, reviewers, and other partners. Set clear briefs and expectations, monitor quality and delivery performance, resolve issues quickly, and help allocate resources across overlapping priorities.
Build scalable localization systems.
Create and maintain the glossaries, style guides, reference materials, workflow documentation, QA processes, and knowledge systems that make localization more consistent, efficient, and resilient as the business scales.
Improve process visibility and launch readiness.
Establish practical tracking and reporting for localization status, blockers, missing inputs, unresolved quality issues, owners, and release risk. Give stakeholders a clear view of readiness and help teams make timely decisions.
Leverage advanced AI tools and workflows.
Use approved AI capabilities to accelerate content analysis, terminology and consistency checks, workflow coordination, quality control, knowledge management, and other high-friction tasks. Build repeatable AI-enabled processes while applying sound judgment around accuracy, confidentiality, IP, brand standards, and human review.
Drive continuous quality improvement.
Analyze recurring issues, root causes, vendor performance, and stakeholder feedback. Turn learnings into concrete process, tooling, and training improvements that reduce avoidable errors and improve both quality and speed.
Coordinate approvals and protect the brand.
Ensure localization work follows relevant brand, legal, licensing, and approval requirements. Partner with internal and external stakeholders to surface risks early and maintain the standards expected in a highly collaborative IP environment.
Support broader office operations and cross-functional administrative needs.
Contribute to occasional cross-functional operational initiatives in the Tokyo office, including support related to Legal, Procurement, Partnerships, and other business functions as needed.
What you will need
2+ years of experience in localization program management, international content operations, marketing communications localization, or related disciplines.
Experience managing end-to-end localization workflows for multiple languages and markets, including intake, translation or transcreation, review, linguistic QA, approvals, and delivery.
Experience supporting consumer-facing communications in a fast-moving environment, ideally within mobile gaming, live-service products, entertainment, technology, or another global digital business.
Demonstrated ability to lead complex cross-functional programs involving global and regional teams, product and marketing stakeholders, creative partners, and external vendors.
Strong command of localization quality practices, including linguistic accuracy, terminology management, style guidance, cultural adaptation, and in-context validation.
Experience managing localization vendors, freelancers, or language-service partners, with the ability to set clear expectations, assess quality, and resolve delivery issues constructively.
Hands-on experience using AI-powered tools to improve localization operations, quality assurance, workflow efficiency, or knowledge management, together with sound judgment around accuracy, confidentiality, IP, brand standards, and human review.
Excellent project management and organizational skills, with the ability to manage overlapping launches, identify risks early, and create clarity across multiple dependencies and stakeholders.
Strong written, verbal, and presentation skills, with the ability to communicate precise recommendations and influence decisions without direct authority.
Business-level proficiency in both English and Japanese is required. Fluency in every APAC language is not required; success in this role depends on building reliable localization, review, and quality-management systems with language experts and regional partners.
Bachelor's degree or equivalent practical experience.
Plus if
You have worked on a mobile, free-to-play, or live-service game with a frequent content and event cadence.
You have experience managing localization across multiple APAC languages and markets, including Japan.
You have worked with a translation management system, CAT tools, localization QA tools, or workflow and asset-management platforms.
You have built or scaled glossaries, style guides, linguistic asset libraries, quality frameworks, or knowledge systems that improved consistency and efficiency.
You have built or scaled AI-enabled localization workflows, automation, or quality-control processes that improved team speed, decision quality, or error prevention.
You have experience working with major entertainment or licensed IP, especially in highly collaborative approval environments.
You understand Pokémon GO, its community, and the broader Pokémon franchise.
You have additional proficiency in one or more APAC languages.
------------------------------------------------
概要
『Pokémon GO』では、APAC地域におけるプレイヤー向けコミュニケーションのローカライゼーションを推進するマネージャーを募集しています。ゲーム内外のチャネルを通じ、プレイヤーがゲームやそのコンテンツ、イベント、キャンペーン、さらにはブランド全体の体験に出会い、理解を深め、楽しむためのコミュニケーションを担当します。
ローカライズの優先順位付けから、翻訳・トランスクリエーション(意図や魅力を各市場に合わせて再表現すること)、言語レビュー、実際の表示・利用場面に即した品質確認、関係者の承認、公開準備まで、品質と業務運営の健全性に責任を持ちます。変化が速く、多言語で継続運営する環境において、各成果物の正確性、文化的な適切さ、ブランドとの整合性、対象市場での公開準備を確保するとともに、業務の見通しと予測可能性を高めます。
プロダクトマーケティング、プロダクトマネジメント、ゲームデザイン、クリエイティブ制作、コミュニティ、ソーシャル、ダイレクトマーケティング、広報、開発、各地域のチーム、外部の言語パートナーと密接に連携します。また、高度なAIツールと適切に設計したワークフローを活用し、厳格な人によるレビュー、機密情報の保護、知的財産に関する基準、『Pokémon GO』に求められる品質を維持しながら、業務の拡張性、スピード、一貫性を高めます。
主な業務内容
APACのローカライゼーション戦略と運用の推進。
APACにおける『Pokémon GO』のプレイヤー向けコミュニケーションについて、ローカライゼーションの全工程を担います。言語・市場を横断して、業務範囲、優先順位、リソース配分、作業の振り分け、レビュー、承認、納品の進め方を定めます。
ローカライゼーション品質の管理。
言語的な正確性、用語、トーン・オブ・ボイス、文化的な適切さ、ブランドの一貫性、実際の表示・利用場面での品質について、基準を設定・維持します。プレイヤーにとっての価値を忠実に伝えながら、各市場で自然かつ適切に受け止められるコミュニケーションを実現します。
ローカライゼーションの全工程の管理。
初期の依頼受付と原文の準備確認から、翻訳・トランスクリエーション、レビュー、言語品質確認、関係者の承認、最終納品、公開後のフォローアップまで、プロジェクトを推進します。全工程を通じて、担当者、スケジュール、依存関係、問題の報告・判断依頼先を明確に保ちます。
グローバルおよび各地域の関係者との連携。
プロダクトマーケティング、プロダクトマネジメント、ゲームデザイン、クリエイティブ制作、コミュニティ、ソーシャル、ダイレクトマーケティング、広報、制作・運営、各地域のチームと密接に協働します。早い段階からローカライゼーションを計画し、要件を明確にして、各市場の公開時期に合わせて制作物を準備します。
各市場の文化に即したコミュニケーションの実現。
APACの市場や言語の背景に関する深い理解を、企画やレビューに反映します。直訳では十分に伝わらない箇所を見極め、グローバルのコミュニケーションの意図を保ちながら、トランスクリエーション、表現の調整、市場固有の事情への対応を導きます。
言語パートナーとリソースの管理。
外部のローカライゼーション会社、言語専門家、レビュアー、その他のパートナーを管理します。依頼内容と期待水準を明確にし、品質と納期の実績を確認して、問題を迅速に解決するとともに、優先事項が重なる状況でのリソース配分を支援します。
拡張性のあるローカライゼーションの仕組みの構築。
用語集、スタイルガイド、参照資料、ワークフロー文書、品質確認プロセス、ナレッジ管理の仕組みを整備・維持します。事業の拡大に伴っても、一貫性、効率性、安定性を保てる体制を築きます。
進捗の可視化と公開準備の改善。
ローカライゼーションの進捗、作業を妨げる要因、不足情報、未解決の品質課題、担当者、公開に伴うリスクを、実用的な方法で管理・報告します。関係者が準備状況を明確に把握し、適切なタイミングで判断できるよう支援します。
高度なAIツールとワークフローの活用。
承認されたAI機能を活用し、コンテンツ分析、用語・一貫性の確認、ワークフローの調整、品質管理、ナレッジ管理など、手間のかかる業務を効率化します。正確性、機密情報、知的財産、ブランド基準、人によるレビューについて適切に判断しながら、再利用可能なAI活用プロセスを構築します。
継続的な品質改善の推進。
繰り返し発生する問題、その根本原因、ベンダーの実績、関係者からのフィードバックを分析します。得られた学びを、プロセス、ツール、研修の具体的な改善につなげ、回避できるミスを減らし、品質とスピードの両方を高めます。
承認プロセスの調整とブランドの保護。
ローカライゼーション業務が、ブランド、法務、ライセンス、承認に関する要件に沿って進むよう管理します。社内外の関係者と連携してリスクを早期に把握し、多くの関係者との協働が求められるIP関連業務の品質基準を維持します。
オフィス運営および部門横断の事務・業務支援。
必要に応じて、東京オフィスで随時発生する部門横断の業務運営施策に参加し、法務、購買、パートナーシップ、その他の事業部門に関する業務を支援します。
必須要件
ローカライゼーションのプログラム管理、国際的なコンテンツ運用、マーケティングコミュニケーションのローカライゼーション、または関連分野での2年以上の実務経験。
複数の言語・市場を対象に、依頼受付、翻訳・トランスクリエーション、レビュー、言語品質確認、承認、納品まで、ローカライゼーションの全工程を管理した経験。
変化の速い環境で、消費者向けコミュニケーションを支援した経験。特に、モバイルゲーム、ライブサービス型プロダクト、エンターテインメント、テクノロジー、その他のグローバルなデジタルビジネスでの経験が望ましい。
グローバルおよび各地域のチーム、プロダクト・マーケティングの関係者、クリエイティブパートナー、外部ベンダーが関わる、複雑な部門横断のプログラムを主導できること。
言語的な正確性、用語管理、スタイルガイドの運用、文化に応じた表現の調整、実際の表示・利用場面での確認など、ローカライゼーションの品質管理に関する確かな知識と実践力。
ローカライゼーション会社、フリーランス、言語サービスのパートナーを管理した経験。期待水準を明確に設定し、品質を評価し、納品に関する問題を建設的に解決できること。
AIツールを実務で活用し、ローカライゼーション運用、品質保証、ワークフローの効率化、ナレッジ管理のいずれかを改善した経験。あわせて、正確性、機密情報、知的財産、ブランド基準、人によるレビューについて適切に判断できること。
優れたプロジェクト管理能力と業務整理能力を持ち、複数の公開案件を並行して管理し、リスクを早期に見つけ、多くの依存関係や関係者を整理できること。
高い文章力、口頭でのコミュニケーション力、プレゼンテーション力を持ち、的確な提案を伝え、直接の指揮命令権がない関係者の意思決定にも働きかけられること。
英語・日本語の両方で、ビジネスレベルのコミュニケーションができること。APACのすべての言語に堪能である必要はありません。言語専門家や各地域のパートナーとともに、信頼できるローカライゼーション、レビュー、品質管理の仕組みを構築する力を重視します。
学士号、またはそれに相当する実務経験。
歓迎する要件
コンテンツやイベントが頻繁に更新される、モバイルゲーム、基本プレイ無料ゲーム、ライブサービス型ゲームでの業務経験。
日本を含むAPACの複数言語・市場にまたがるローカライゼーションの管理経験。
翻訳管理システム、翻訳支援ツール、ローカライゼーション品質確認ツール、ワークフロー・アセット管理プラットフォームの利用経験。
用語集、スタイルガイド、言語資産ライブラリ、品質管理の枠組み、ナレッジ管理の仕組みを構築・拡張し、一貫性や効率性を高めた経験。
AIを活用したローカライゼーションワークフロー、自動化、品質管理プロセスを構築・拡張し、チームのスピード、意思決定の質、ミスの予防を改善した経験。
大手エンターテインメントIPやライセンスIPに携わった経験。特に、多くの関係者との連携・承認が必要な環境での経験。
『Pokémon GO』、そのコミュニティ、ポケモン全般に関する理解。
日本語・英語に加え、APACの1つ以上の言語でコミュニケーションができること。
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
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Мы ищем Product Manager-а, для которого аналитика — основной источник решений. Вы будете самостоятельно собирать и интерпретировать данные приложения Kiss Kiss, запускать и сопровождать продуктовые эксперименты и проверки гипотез, развивать Kiss Kiss.
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Reporting to the VP of Product Marketing and working closely with the Creative Director, this role will lead the website roadmap, improve operational excellence, and turn business priorities into high-performing digital experiences that increase traffic, engagement, lead generation, and conversions. Required Skills & Qualifications.
Lead the onboarding function, managing and developing team members with clear accountability for customer outcomes, milestones, and exit criteria. Ensure onboarding plans translate purchased solutions into clear business outcomes, timelines, responsibilities, and adoption goals — with a focus on accelerating time to first value.
As Sales Enablement Manager, you will own the onboarding path a seller follows in week one, the certification that shows they can execute, the kit that arrives before the deal does, and the measurement that shows it works. Run onboarding and ramp for new sellers, with clear steps, checkpoints, and certification.
Роль предполагает формирование продуктовой стратегии и roadmap, выявление потребностей пользователей, анализ продуктовых метрик и поведения аудитории, поиск точек роста и проверку гипотез, а также взаимодействие с командами разработки, дизайна и аналитики для запуска улучшений и достижения бизнес-результатов.
Location: Remote, Canada; Remote, United Kingdom; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
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An overview of this role
As an Engineering Manager, Gitaly at GitLab, you'll guide a deeply technical team focused on building, maintaining, and providing expertise on Gitaly, GitLab's Git data storage tier. The team's work spans development of Gitaly, support for teams across GitLab, new tooling, scalability improvements, new data formats, and ongoing maintenance of the Gitaly codebase.
This role is a good fit for you if you can guide senior and staff engineers through complex, long-horizon technical work while building a culture of technical rigor, clear accountability, and ownership. You'll help the team balance roadmap delivery with GitLab product and infrastructure priorities, especially as much of the team's work is centered on scaling Git storage and adjacent foundational work. Clear written communication and thoughtful technical judgment are central to how this team succeeds.
Project areas include:
Scaling Git storage
Gitaly-related infrastructure and foundational performance work
What you’ll do
Manage a team of senior and staff engineers working on Gitaly and Gitaly-related infrastructure.
Build a team culture where technical rigor, clear accountability, and ownership are the norm.
Drive execution on complex, long-horizon work across performance, scalability, maintainability, and core Gitaly architecture.
Guide the team in balancing roadmap delivery with GitLab product and infrastructure priorities.
Support your engineers' growth through feedback, mentoring, career development, and stretch opportunities.
Foster strong written communication and asynchronous alignment across a fully distributed team.
Partner with teams like Git and other stakeholders who rely on Gitaly expertise for performance, feature design, and roadmap clarity.
Represent the team credibly with cross-functional partners and in stakeholder conversations about Gitaly direction, performance, and scalability.
Take part in on-call or operational support where your team’s ownership model requires it.
What you’ll bring
Experience managing engineering teams with direct reports, including hiring, performance management, and career development.
A management philosophy centered on building engineer agency and ownership, with credibility grounded in consistency, follow-through, and technical judgment.
Proven ability to guide highly specialized engineers through ambiguity, structured debate, high-stakes technical tradeoffs, and the realities of operating a service that is critical to GitLab.
Strong written communication and remote, asynchronous collaboration skills across distributed, multi-timezone teams. You're comfortable moving work forward in documents, issue threads, and asynchronous reviews, not just in meetings.
A track record of delivering under pressure on ambiguous, long-horizon technical projects with clear outcomes, and of reasoning from fundamentals about maintainability, technical debt, and long-term platform viability.
Hands-on background in version control systems, distributed systems, storage engines, or other low-level infrastructure domains, with the ability to engage credibly with systems code and architecture, ideally in Go or similarly performance-sensitive environments.
About the team
On the Gitaly team, we build, maintain, and provide expertise on Gitaly, GitLab's Git data storage tier. Our core work includes development of Gitaly, supporting teams across GitLab, and ensuring the long-term viability of the project. We are a deeply technical team that balances long-running technical work with practical delivery. Strong collaboration with partner teams is central to how we succeed.
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Growth and Development Fund
Parental Leave
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Dubai
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We are actively seeking a highly motivated and enthusiastic Workplace Experience Specialist to manage our offices across MENA.
You will take care of the smooth running and general happiness of our offices and colleagues, with a ‘can-do’ attitude, always thinking two steps ahead. Passion and enthusiasm will be key, driving forward new processes and procedures as we continue to scale.
What you’ll be doing:
- Act as the office ambassador, ensuring a welcoming and well-functioning workplace for employees and visitors
- Serve as the first point of contact for all Workplace Experience matters across MENA
- Manage all aspects of Workplace operations inclusive of space management, in-office experience, health and safety, visitors, security, maintenance, vendor management and local and global events.
- Plan and execute employee engagement events that foster community, culture, and well-being.
- Ensure key stakeholders are kept well informed of all Workplace operations
- Collaborate on a daily basis with our landlords to ensure and provide a gold working experience to all our employees
- Drive strategic change in region for the Workplace management area to ensure operational excellence
- Report on KPIs and SLAs
- Budget management for all sites
- Operate in line with all CKO Procurement policies
- Manage third party vendors, ensuring SLAs and KPIs are developed and regularly reviewed.
- Ensure we are legally compliant for all matters concerning health, safety and security in the region.
- Collaborate with the wider Workplace team on global initiatives and strategic projects.
- Administrator of the Workplace Service Desk, ensuring globally set SLAs are met by team.
- The role is based in Dubai and requires a minimum of 3 days in-office presence
About you:
- Demonstrable experience as a Workplace/Facilities management professional in a fast-paced, global start-up environment #athletemindset
- Proven experience managing multi-site building operations cross borders
- Solid understanding of building compliance and relevant legislation
- Intermediate proficiency with MS Office, Excel, Outlook and Google Apps
- Great interpersonal skills and ability to interact and communicate with influence #talkstraight
- Proactive and solutions focused with a #customer mind to create the best experience possible
- Attention to detail and strong organizational skills to #betheowner on your daily tasks and projects
- Strong vendor / contract management and negotiation skills to help our business to #runlean
- Ability to handle administrative details independently while exercising good judgment in keeping team members and stakeholders informed
- Hands-on, always ready to roll up your sleeves and go above and beyond for our #oneteam Excellent written and communication skills
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Alabang, Philippines
About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit
workato.com
.
Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment
along with a multitude of benefits
they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider
named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100
recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz
ranked us the #1 best company for remote workers
Responsibilities
Workato’s largest customers run business-critical automations on our platform. When something breaks, or when they’re scaling an agentic workflow into production, they don’t want a ticket queue. They want a person who knows their environment, owns the outcome, and drives it to resolution.
That person is the Support Account Manager. You own the support relationship for a portfolio of strategic enterprise accounts. You are accountable for their support experience end to end: response and resolution health, escalation management, proactive risk identification, and the operational reviews that keep leadership on both sides aligned. You are not a queue agent and you are not a salesperson. You are the support owner for your accounts.
In this role, y
ou will also be responsible to:
Own the support health of a defined portfolio of strategic accounts. Track and drive the input and output metrics that define a good support experience: response time, resolution time, backlog age, reopen rate, and customer-reported satisfaction.
Run regular support business reviews with your accounts. Bring the data, surface trends, name the problems before the customer does, and commit to specific actions with owners and dates.
Orchestrate escalations across Support, Engineering, Customer Success, and Professional Services. Hold the line on follow-through. The customer should never have to chase you.
Identify recurring or systemic issues in your accounts and drive them to root cause. Partner with Engineering on correction-of-error reviews where warranted.
Build deep familiarity with each account’s Workato environment, use cases, and business priorities so your support is contextual, not generic.
Feed the knowledge loop. Capture reusable resolutions and patterns so the broader support org and customers get faster over time.
Partner with Customer Success and the account team on renewal and expansion risk that originates from support health.
Requirements
Qualifications / Experience / Technical Skills
4-6 years in enterprise technical support, technical account management, or a customer-facing support role, including time owning named or strategic accounts.
A track record of managing complex, high-severity escalations across multiple internal teams to resolution.
Comfort with support metrics and the judgment to know which number matters in which situation. You can build and defend a data-backed account review.
Technical fluency sufficient to hold a credible conversation about integrations, APIs, and automation workflows. You don’t need to write the fix, but you need to understand it.
Experience working across time zones with global teams and customers. This role is based in the Philippines and will support accounts across APJ and, depending on portfolio, US time zones.
Soft Skills / Personal Characteristics
Strong written communication. You can summarize a messy multi-week incident into a clear, honest update an executive will read.
Nice to Haves
Direct experience with Workato or a comparable iPaaS / enterprise automation / orchestration platform.
Familiarity with agentic AI or LLM-based workflows in a production enterprise context.
Experience with support tooling and KCS-style knowledge practices.
(REQ ID: AN2067)
Location: Romania; Serbia; Poland
Job Overview
The Technical Project Manager will be responsible for
end-to-end delivery of technology projects
, working closely with Engineering, Product, DevOps, Infrastructure, QA, Security and business stakeholders.
The ideal candidate should have strong technical understanding and be able to challenge estimates, identify dependencies, manage risks, drive engineering teams and communicate effectively with senior stakeholders.
Key Responsibilities
Project & Delivery Management
Own end-to-end delivery across multiple technical projects and workstreams.
Define project scope, milestones, deliverables, timelines and success criteria.
Create and maintain detailed project plans, delivery roadmaps and release plans.
Track progress against commitments and proactively manage delays.
Drive projects from requirements through development, UAT, deployment and production stabilization.
Ensure clear ownership and accountability across teams.
Technical Project Management
Work closely with Engineering, Architecture, DevOps, Infrastructure, QA and Security teams.
Understand technical requirements, architecture, APIs, integrations, databases, cloud infrastructure and deployment processes.
Review estimates and challenge assumptions where required.
Identify technical dependencies, risks and resource constraints early.
Coordinate resolution of technical blockers and cross-team dependencies.
Ensure technical decisions and requirements are properly documented.
Agile & Governance
Drive Sprint Planning, backlog refinement, daily tracking, sprint reviews and retrospectives.
Maintain project dashboards and delivery metrics.
Ensure accurate capacity planning and resource allocation.
Establish effective governance without creating unnecessary process overhead.
Maintain RAID logs, action trackers and decision logs.
Stakeholder Management
Act as the primary delivery interface between engineering teams, product/business stakeholders and leadership.
Provide clear and fact-based project status reporting.
Escalate risks and issues early with recommended actions.
Manage expectations around scope, timelines, resources and priorities.
Conduct regular stakeholder reviews and project governance meetings.
Resource Management
Plan resources based on actual capacity and project requirements.
Identify resource gaps and provide data-backed recommendations.
Optimize utilization of existing engineering resources before requesting additional headcount.
Coordinate cross-functional teams across India and international locations.
Quality, UAT & Release Management
Establish UAT plans, acceptance criteria and release readiness.
Track defects and ensure timely resolution of critical issues.
Coordinate release and deployment activities with DevOps/Infrastructure teams.
Ensure production readiness and post-release stabilization.
Technical Exposure
Candidates should have working knowledge of several of the following:
Web applications and SaaS platforms
Frontend / Backend architecture
APIs and third-party integrations
Microservices
Databases and data platforms
Cloud platforms — AWS / Azure / GCP
DevOps and CI/CD
Docker / Kubernetes
Identity & Access Management
Security and authentication
AI/ML platforms and infrastructure
Monitoring, logging and observability
Performance and scalability
QA automation and testing frameworks
Required Skills
8–12+ years of experience in technology/project/program delivery.
Strong experience managing software engineering projects.
Experience managing
Frontend, Backend, QA, DevOps and Infrastructure teams
.
Strong understanding of Agile/Scrum methodologies.
Proven experience managing multiple concurrent projects.
Strong planning, estimation and dependency-management skills.
Excellent stakeholder and communication skills.
Experience working with distributed/global teams.
Strong problem-solving and escalation-management capability.
Experience with Jira, Tempo, Confluence or similar project management tools.
Ability to manage delivery based on
capacity, priorities and measurable outcomes
.
Preferred
PMP / PRINCE2 / Scrum certification.
Experience with SaaS / B2B technology platforms.
Experience in Ecommerce, cloud, AI, data projects.
Experience managing teams of
20+ engineers across multiple disciplines
.
Location: Gurgaon, India
Job Overview
The Technical Project Manager will be responsible for
end-to-end delivery of technology projects
, working closely with Engineering, Product, DevOps, Infrastructure, QA, Security and business stakeholders.
The ideal candidate should have strong technical understanding and be able to challenge estimates, identify dependencies, manage risks, drive engineering teams and communicate effectively with senior stakeholders.
Key Responsibilities
Project & Delivery Management
Own end-to-end delivery across multiple technical projects and workstreams.
Define project scope, milestones, deliverables, timelines and success criteria.
Create and maintain detailed project plans, delivery roadmaps and release plans.
Track progress against commitments and proactively manage delays.
Drive projects from requirements through development, UAT, deployment and production stabilization.
Ensure clear ownership and accountability across teams.
Technical Project Management
Work closely with Engineering, Architecture, DevOps, Infrastructure, QA and Security teams.
Understand technical requirements, architecture, APIs, integrations, databases, cloud infrastructure and deployment processes.
Review estimates and challenge assumptions where required.
Identify technical dependencies, risks and resource constraints early.
Coordinate resolution of technical blockers and cross-team dependencies.
Ensure technical decisions and requirements are properly documented.
Agile & Governance
Drive Sprint Planning, backlog refinement, daily tracking, sprint reviews and retrospectives.
Maintain project dashboards and delivery metrics.
Ensure accurate capacity planning and resource allocation.
Establish effective governance without creating unnecessary process overhead.
Maintain RAID logs, action trackers and decision logs.
Stakeholder Management
Act as the primary delivery interface between engineering teams, product/business stakeholders and leadership.
Provide clear and fact-based project status reporting.
Escalate risks and issues early with recommended actions.
Manage expectations around scope, timelines, resources and priorities.
Conduct regular stakeholder reviews and project governance meetings.
Resource Management
Plan resources based on actual capacity and project requirements.
Identify resource gaps and provide data-backed recommendations.
Optimize utilization of existing engineering resources before requesting additional headcount.
Coordinate cross-functional teams across India and international locations.
Quality, UAT & Release Management
Establish UAT plans, acceptance criteria and release readiness.
Track defects and ensure timely resolution of critical issues.
Coordinate release and deployment activities with DevOps/Infrastructure teams.
Ensure production readiness and post-release stabilization.
Technical Exposure
Candidates should have working knowledge of several of the following:
Web applications and SaaS platforms
Frontend / Backend architecture
APIs and third-party integrations
Microservices
Databases and data platforms
Cloud platforms — AWS / Azure / GCP
DevOps and CI/CD
Docker / Kubernetes
Identity & Access Management
Security and authentication
AI/ML platforms and infrastructure
Monitoring, logging and observability
Performance and scalability
QA automation and testing frameworks
Required Skills
8–12+ years of experience in technology/project/program delivery.
Strong experience managing software engineering projects.
Experience managing
Frontend, Backend, QA, DevOps and Infrastructure teams
.
Strong understanding of Agile/Scrum methodologies.
Proven experience managing multiple concurrent projects.
Strong planning, estimation and dependency-management skills.
Excellent stakeholder and communication skills.
Experience working with distributed/global teams.
Strong problem-solving and escalation-management capability.
Experience with Jira, Tempo, Confluence or similar project management tools.
Ability to manage delivery based on
capacity, priorities and measurable outcomes
.
Preferred
PMP / PRINCE2 / Scrum certification.
Experience with SaaS / B2B technology platforms.
Experience in Ecommerce, cloud, AI, data projects.
Experience managing teams of
20+ engineers across multiple disciplines
.
Чем предстоит заниматься: Самостоятельно находить значимые продуктовые проблемы, определять точки роста и формулировать гипотезы. Вести полный цикл продуктовой работы: анализ данных, discovery, формирование и приоритизация гипотез, расчёт экономики, проектирование проверки, запуск, анализ результатов и принятие решения о масштабировании.
ГибридmiddleМосква; Также есть фитнес-зал в офисе Формат работы 5/2, гибрид Удобное рабочее место: наш современный офис находится в банковском кластере в 3-х минутах ходьбы от метро Технопарк
Location: Tokyo, Japan
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Customer Activation Manager, you’ll partner with our largest customers to accelerate adoption, realize value, and strengthen their long-term success with Figma. As part of our Customer Success and Solutions org, you’ll lead clearly defined, short-term engagements spanning Enterprise onboarding, Governance+ activation, AI activation, and focused risk mitigation for customers whose health signals indicate potential churn or contraction. You’ll work closely with Customer Success leadership to evolve our activation strategy and build key cross-functional relationships to deliver an exceptional customer experience. You’ll use metrics, customer feedback, and direct experience to identify opportunities to improve adoption, address barriers to value, and strengthen customer health. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you!
This is a full-time, hybrid role based out of our Tokyo hub.
What you’ll do at Figma:
Own and manage short-term customer activation engagements from initial scoping through successful closeout
Lead focused risk mitigation programs for customers identified as churn or contraction risk through health scores and other signals; partner with Account Executives to understand the drivers of risk and execute targeted action plans
Understand customer goals and barriers to adoption, and translate them into clear engagement plans with defined timelines, milestones, and measurable outcomes
Partner closely with GTM teams to ensure smooth handoffs, alignment on customer priorities, and continuity following each engagement
Work with Field Engineers, Design Advocates, and Product Support to execute activation and risk mitigation plans and connect customers with the right expertise and resources
Report on engagement outcomes, adoption metrics, customer health, and customer feedback to assess impact and identify opportunities to improve programs and inform product development
Develop content and enablement resources that support customer education, accelerate product adoption, and address common barriers to value
Deliver tailored workshops, live and scalable training, and enablement experiences based on customer maturity, priorities, and needs
Understand and consult on product and industry best practices to act as a trusted advisor and inspire new possibilities using Figma
We'd love to hear from you if you have:
3+ years of B2B SaaS experience in a customer facing role working with technical products
Proven project management skills and experience managing multiple customer engagements concurrently
Excellent oral and written communication skills, including the ability to navigate challenging customer conversations, Experience speaking to customers representing different personas across both function and seniority
A consultative approach and the ability to navigate complex business needs and technical requirements. The ability to use customer feedback and data to identify barriers to adoption, prioritize actions, and measure progress toward customer outcomes
Fluency in Japanese and English across written and verbal communication
While it’s not required, it’s an added plus if you also have:
Experience using or working with Figma, or other UX/UI experience
Experience delivering customer onboarding, adoption, or risk mitigation programs
Experience supporting enterprise customers, or helping customers adopt AI capabilities
You embody our values and can thrive in a constantly evolving and growing environment
A proven track record of adapting to new technologies and learning quickly
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
УдалённоRemote, Canada; Remote, United Kingdom; Remote, United States; Strong written communication and remote, asynchronous collaboration skills across distributed, multi-timezone teams
ОфисThe role is based in Dubai and requires a minimum of 3 days in-office presence
Alabang, Philippines; Experience working across time zones with global teams and customers; This role is based in the Philippines and will support accounts across APJ and, depending on portfolio, US time zones