Вакансии

Location: London; UK Remote Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE Synthesia is growing fast, and lifecycle is how we turn that growth into lasting customer relationships, guiding every user from first signup to real value. Every month we send 150+ emails to 1+ million contacts, and as we launch new products and enter new markets, that scale and its impact on revenue will keep rising. As Senior Lifecycle Manager, you’ll build one of the most exciting lifecycle programmes in Europe. You’ll own the product-led growth motion after signup: the journeys that turn new users into activated, paying and expanding customers. You’ll build automations triggered by what users do in the product and set the standard for how every customer-facing email Synthesia sends works together as one experience. You’ll partner with Product, Product Marketing and Data teams to build a lifecycle engine that grows with the company. WHAT YOU'LL DO - Customer journeys: Design, build and optimise lifecycle journeys that support customers throughout their experience with Synthesia, from activation, adoption and engagement through to expansion, retention and winback. - Lifecycle automation: Own the end-to-end implementation of lifecycle programmes, from audience segmentation and behavioural triggers to workflow logic, suppression rules, QA and performance monitoring. - Experimentation: Develop and execute structured experiments to continuously improve lifecycle performance. Test messaging, timing, segmentation and journey design, analyse results and turn learnings into actionable improvements. - Data-driven personalisation: Leverage product usage, customer attributes and engagement signals to deliver increasingly relevant lifecycle experiences. - Lifecycle quality and deliverability: Own campaign QA and testing processes, support email deliverability and sender reputation and help establish best practices for segmentation, frequency management and customer experience. - AI-powered lifecycle: Explore and apply AI to make lifecycle marketing more effective and efficient. From content creation and dynamic personalisation to workflow automation, identify opportunities to improve both the customer experience and how we work. WE’D LOVE TO HEAR FROM YOU IF YOU HAVE - You deliver impact: You understand how lifecycle marketing contributes to activation, adoption, retention and revenue, and you can demonstrate measurable results from programmes you’ve owned - You’re analytical and curious: You use data to understand performance, challenge assumptions and continuously improve what you build - You think in customer journeys: You look beyond individual emails to understand the customer experience, identify friction and create relevant, connected communications - You’re technically excellent: You’re confident building sophisticated automation, managing complex segmentation and working with customer and product data. You care about the details that make programmes effective and reliable - You take ownership: You’re comfortable independently leading initiatives from concept through execution, proactively solving problems and making informed decisions - You collaborate naturally: You know how to work across functions, build strong relationships and move complex projects forward without direct authority - You care about quality: From deliverability and data accuracy to messaging and customer experience, you hold your work to a high standard - You’re excited about AI: You actively explore how emerging technologies can improve personalisation, experimentation and the way lifecycle marketing operates WE’D BE PARTICULARLY EXCITED IF - 6+ years of experience in lifecycle, CRM or email marketing, ideally in B2B SaaS or product-led companies - Strong hands-on experience with HubSpot, including complex workflows, list building, segmentation and campaign execution - Proven experience building and optimising always-on automated programmes, including onboarding, nurture and re-engagement, alongside one-off campaigns - Experience owning lifecycle initiatives end to end, from briefing and journey design to implementation, QA, reporting and optimisation - Strong analytical skills, with experience using product, CRM and engagement data to build audiences, evaluate performance and run structured experiments - Practical experience using AI to improve lifecycle execution, operational efficiency or customer personalisation - Working knowledge of email deliverability, including SPF, DKIM and DMARC, and privacy regulations such as GDPR and CCPA/CPRA - Proven ability to manage complex cross-functional projects and influence stakeholders across different teams NICE TO HAVE - Experience with customer data platforms - Experience with Salesforce, particularly connecting CRM and account data to lifecycle programmes - Experience with in-product messaging and multichannel lifecycle journeys - SQL skills for self-serve behavioural analysis and insights COMPENSATION We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role. The range for this position is £70,000 - £90,000 GBP, and we are open to discussing where you land within it, or beyond it, for exceptional experience.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Architect on our Data Substrate team About the job Twilio runs on data, and the platform underneath it is entering a major shift. Open table formats, the convergence of lakes and warehouses, tightening privacy regulation, and AI workloads are all changing what a data platform has to do. We’re hiring an Architect to set our direction through that shift and to make sure the systems we build over the next 3-5 years are the right ones. You’ll own the technical strategy for our data platform, spanning storage, lake and lakehouse architecture, catalog and governance, and privacy-by-design. You’ll work across org boundaries, setting standards that dozens of teams build on and raising the technical bar for the engineers around you. Responsibilities In this role, you’ll: Own the architecture and multi-year technical strategy for the data platform, including the lake/lakehouse, ClickHouse, Elasticsearch, and governance, and keep them coherent as one platform rather than separate systems. Define where each engine fits (for example, ClickHouse versus open table formats on object storage) and the migration path between them. Make and document the major design decisions (ADRs, RFCs) on storage and open table formats, catalog strategy, compute engines, tenancy, data placement, and build-versus-adopt tradeoffs, with cost and performance at petabyte scale as explicit design constraints. Set the reference architectures for how our core storage and query engines (ClickHouse, Elasticsearch, and lake engines) are deployed, tuned, scaled and operated as shared platforms, including capacity, cost, tenant isolation, and upgrade strategy. Define the reliability model for the platform: availability targets, failure domains, disaster recovery, observability, and incident response patterns that teams can adopt. Build privacy and compliance into the architecture, not onto it. Design deletion and right-to-erasure, retention, data residency, and PII classification so they work across the platform’s storage layers, backups, and derived datasets, including data that arrives from upstream streaming systems. Drive data governance: classification, catalog and metadata, lineage, access control integrated with our authentication and authorization systems, data contracts, quality and integrity standards, and a catalog teams actually use. Review designs and technical direction across the org, and act as the escalation point on hard distributed-systems and performance problems. Mentor principal and senior engineers, and grow architectural judgment across the org, not only within one squad. Partner with product, security, infrastructure and consuming teams to turn business needs into platform roadmaps, and say no or re-sequence when the tradeoffs require it. Track emerging data technologies (such as streaming-first architectures, federated query, and AI-ready data layers) and bring forward the ones worth adopting, with evidence from prototypes or benchmarks. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 15+ years of experience in software development or a related field, with at least 8 years in an architecture or senior technical leadership role. Proven track record of architecting and delivering large-scale data platforms and setting their technical strategy, on cloud infrastructure such as AWS, deployed with Kubernetes, Terraform and Helm. Deep expertise in storage and compute for analytical data: columnar and open table formats, lake and lakehouse architecture, partitioning, indexing, query planning, and how the choices affect cost and performance at petabyte scale. Breadth across data storage and retrieval technologies, with hands-on depth in at least two of: analytical/OLAP engines (e.g., ClickHouse), search engines (e.g., ElasticSearch/OpenSearch), and lake or distributed processing engines (e.g., Spark, Trino, Flink). You can reason about when to use each, how they interoperate, and how to migrate between them. Working knowledge of streaming systems (e.g., Kafka) and how they interact with downstream storage. Practical experience designing data governance at scale: data classification, catalog and metadata management, lineage, and access control integrated with authentication and authorization systems. Practical experience implementing privacy and compliance requirements (deletion, retention, residency) across a large, heterogeneous data estate. Proficiency in one or more of Python, Java, and Go. Track record of writing and driving architecture decisions across multiple teams, and of changing the direction of an organization’s technical roadmap through influence rather than authority. Experience elevating engineering standards and mentoring senior engineers across teams. Demonstrated commitment to operational excellence: architecting for high availability, observability and incident response in distributed systems, and being credible when a platform is failing in production. Strong written and verbal communication, including making a complex tradeoff clear to engineers and to senior leadership. Desired: Experience operating one of these engines (e.g., ClickHouse, ElasticSearch) at scale, including replication, sharding, ingestion behavior, and multi-tenant isolation. Experience with catalog and metadata systems (e.g., Unity Catalog, Glue, Polaris, DataHub) and open table format catalog strategy. Experience with a platform migration across domains or ownership models, such as moving from central to domain-owned data. A track record of measurable cost optimization on large data platforms. Networking and network security knowledge. Location This role will be remote, and based in the United States. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $233,100. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $246,780. Based in the San Francisco Bay area, California: $243,680 - $274,140. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 1/4/2027 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Задачи: — разработка сайта и мобильного приложения компании (сайт на Shopify и мобильное приложение) с фокусом на рост конверсии, выручки и возвратных заказов; — управление и улучшение всего клиентского пути — от первого визита до повторных покупок; — генерация и приоритизация гипотез для роста конверсии и возвратных заказов; — совместная работа с дизайнером по формированию прототипов в Figma и продумывание UX-решений; — внедрение изменений вместе с командой разработки на платформе Shopify; — организация и проведение A/B-тестов, анализ результатов с использованием GA4 и GTM; — постоянное улучшение сайта и мобильного приложения под ключевые метрики: конверсия, AOV, повторные заказы. Требования: — опыт работы в e-commerce (интернет-магазины, D2C-бренды, не маркетплейсы) от 2 лет с пониманием поведения покупателей; — опыт работы в роли менеджера продукта или Product Owner от 4-5 лет; — опыт проведения A/B-тестов от постановки гипотез до анализа; — владение GA4, понимание воронок и ключевых метрик; — навык работы с Figma (прототипирование, постановка задач дизайнеру); — понимание retention-механик и CRM-инструментов; — умение доводить гипотезу до результата. Будет плюсом: — опыт работы с Shopify или любой другой e-commerce платформой; — базовые знания SQL или BI-систем; — навык проведения UX-тестов и пользовательских интервью. Условия: — возможность влиять на продукт, тестировать гипотезы и реализовывать идеи; — минимум бюрократии, быстрые процессы и короткие цепочки согласований; — гибридный график или офисный формат работы (м. Нагатинская); — индивидуально обсуждаемая мотивация; — скидки на продукцию компании.

Location: Athens, Greece Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now ! PeopleCert is looking for a Growth & Performance Marketing Manager , who will own the digital sales and revenue impact of the products in their portfolio. You will plan, run and optimise performance marketing across paid, email and owned channels, and you will be accountable for the product metrics and sales numbers they deliver. You will work closely with Product, CRM & Analytics and regional teams, turning data into decisions that grow revenue, conversion and customer value. As a Growth & Performance Marketing Manager, your tasks will be the following: Own sales, revenue and conversion targets for our product portfolio. Plan and optimise performance campaigns across PPC, paid social, SEO/SEM and email, managing budget allocation to maximise ROI and ROAS. Track and report product and funnel metrics (traffic, conversion rate, CAC, revenue, customer value) and act on what the data shows. Collect, analyze and interpret data from multiple sources to track performance and identify areas for growth and optimization. Run A/B tests and conversion optimisation initiatives across the funnel, from campaign to checkout. Collaborate with cross-functional teams to enhance product offerings and improve user experience. Analyze customer behavior to tailor personalized marketing strategies that lift conversion and retention. Regularly monitor and report results-led updates with clear recommendations. Generate actionable insights and recommendations based on data analysis to support decision-making and drive business growth. Manage agency and vendor partners, setting clear goals and holding them accountable for performance. What we look for: Bachelor's degree in Digital Marketing, Business Analysis, Mathematics or Economics. 5+ years in performance marketing or digital sales, with a track record of delivering measurable revenue growth. Proven ownership of budgets and sales or revenue targets. Strong analytical skills with GA4, Google Tag Manager and BI or reporting tools (e.g. Power BI, Looker Studio). Hands-on experience with PPC, paid social, SEO/SEM, email marketing and conversion optimisation. Creative thinker with the ability to identify and solve problems efficiently. Hands-on experience using AI tools to improve marketing performance. Excellent communication and teamwork skills, with the ability to work in a fast-paced environment. Organizational skills and attention to detail. Excellent command of the English language (C2 level certification desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Advanced computer literacy is required; ECDL Advanced level certification is desirable. What we offer: Competitive remuneration package 💲 Work in an international, dynamic and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Huge learning experience in using best practices and global environment 📈 Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, and Velocity are the core values which guide everything we do. Our offices in UK, Greece, Cyprus and India boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If we work on the SELT service in the UK, background checks will include: If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Location: Madrid, Spain; Warsaw, Poland; Belgrade, Serbia; Sofia, Bulgaria At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe. We are looking for a Site & Patient Engagement Manager II to join our A-team (hybrid*/remote) in Europe. As a Site & Patient Engagement Manager II at Allucent, you are responsible for managing and executing Feasibility & Site Engagement Activities and Patient Engagement Activities spanning both the proposal and study execution stages. Patient Engagement activities cover both Patient Recruitment and Retention and Allucent’s Patient Direct Trials solutions. In this role your key tasks will include: Feasibility & Site Engagement Conduct post-award feasibility studies with potential sites for the assigned country(ies) as required, in order to select the most appropriate sites for the execution of Allucent studies. Develop Site Selection plan in collaboration with Global clinical Operations functional leads. Timely deliver detailed information on the feasibility results for the assigned country(ies), including reasons for declines and other issues which may impact sites participation or recruitment on the study. Leveraging Allucent Site Network, identify sites to be approached for indication-specific feasibilities by using database or research through online tools. Collaborate with sites with the responses to electronic questionnaires and questions regarding the feasibility requested via email and phone calls. Establish relationships with new sites in the assigned country(ies) to address capabilities for their utilization as part of future Allucent studies. Responsible to deploy post-award feasibility including obtaining CDAs, providing specific study documents and utilizing daily trackers for assigned country(ies), Conduct/oversee the conduct of post-award feasibility studies with potential sites as required, in order to select the most appropriate sites for the execution of Allucent studies. Write feasibility reports for clients as required. Maintain internal libraries and databases related to feasibility Expand and maintain site and investigator network Assure the Feasibility function interfaces effectively with all other key operating departments within Allucent Patient Engagement Patient Recruitment and Retention Responsible for developing, managing, and deploying specific Patient Recruitment and Retention materials in line with study needs and agreed study scope. Work with and managing digital outreach campaign / vendor in line with study timelines, geographical reach Support site level recruitment via supporting other functional leads including CTL, CRAs, and feasibility Coordinate and manage deployment of other site-specific strategies such as Clinical Enrollment Managers, Enrollment Assistants or other site supporting tactics as agreed Work closely with (and in coordination with the sponsor) designated Patient Advocacy Groups to support the study as per agreed scope May oversee and manage junior members of the Site & Patient Engagement team at the study level to deliver patient facing materials, trackers and other administrative tasks Manages the day-to-day functional and organizational activities for assigned studies Generally assigned to small to medium sized projects Requirements To be successful you will possess: Life science, healthcare and/or business degree Minimum 5 years of experience in drug development and/or clinical research Excellent knowledge of ICH /GCP, FDA and country regulations Good understanding of different country regulations, as it pertains to Patient Engagement and country regulations Strong customer service orientation Demonstrated professionalism and presentation of a positive image of the company Demonstrated understanding of applicable medical/therapeutic area knowledge and medical terminology Benefits Benefits of working at Allucent include: Comprehensive benefits package per location Competitive salaries per location. We will share the salary band with candidates at the phone screen stage. Departmental Study/Training Budget for furthering professional development Flexible Working hours (within reason) Opportunity for remote/hybrid* working depending on location Leadership and mentoring opportunities Participation in our enriching Buddy Program as a new or existing employee Internal growth opportunities and career progression Financially rewarding internal employee referral program Access to online soft-skills and technical training via GoodHabitz and internal platforms Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees Disclaimers: *Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices . “The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.” #LI_DE-1

Location: Dubai, United Arab Emirates We are looking for a hands-on B2C growth and customer relationship management (CRM) specialist to help individual property owners and landlords discover and choose KAIZEN’s Unit Management services. We give owners one accountable team for tenant liaison, rent collection, maintenance coordination, and day-to-day unit administration. You will turn digital interest into qualified leads, appointments, and signed unit-management agreements through relevant campaigns, personalised follow-up, and lifecycle automation. You will work closely with Marketing, Creative, Content, Data, and the Unit Management sales team to improve each step of the customer journey. Candidates from online travel agencies (OTAs), Booking.com-like travel platforms, holiday homes, hospitality, and consumer digital marketplaces are especially welcome. Real estate experience is not essential; experience moving consumers from enquiry to conversion is what matters. Key responsibilities Campaign execution and acquisition. Build, schedule, and deploy campaigns across email, WhatsApp, SMS, social media, and relevant push or in-app channels. Manage audience selection, personalisation, quality assurance, and post-launch checks to generate qualified landlord enquiries. Lifecycle automation and lead nurturing. Build and maintain journeys for new enquiries, appointment reminders, incomplete enquiries, proposal follow-up, onboarding, retention, and winback. Reactivate dormant leads and eligible existing contacts with relevant service messages. Customer segmentation. Create segments and cohorts using property ownership information, service interest, enquiry source, engagement, intent, and lifecycle stage. Maintain accurate CRM records and communication preferences. Conversion and sales handoff. Agree lead qualification criteria with Unit Management sales, capture relevant owner and property details, route leads promptly, and maintain clear follow-up stages. Use sales feedback to improve enquiry-to-appointment and enquiry-to-contract conversion. Social creative and multichannel engagement. Create and adapt promotional copy and simple creative briefs for Facebook, Instagram, and TikTok. Work with Creative and Content colleagues to keep messages consistent across social campaigns, landing pages, and CRM journeys. SEO and organic acquisition. Execute the SEO roadmap for KAIZEN’s Unit Management services, covering keyword research, search intent mapping, on-page optimisation, content planning, and technical SEO coordination. Partner with the website team and agency to improve crawlability, indexation, internal linking, and organic rankings. Use Google Search Console and GA4 to measure non-branded search visibility, organic traffic, qualified owner enquiries, and conversions. AI and personalisation. Use AI tools for copy variants, audience insights, analysis, workflow efficiency, and campaign QA, with human review before launch. Support practical pilots for propensity-based segments, send-time optimisation, and service recommendations, and document results. A/B testing. Test subject lines, creative, calls to action, landing-page messages, audience selection, and journey timing. Set up variants accurately, monitor results, and turn findings into the next campaign improvements. Analytics and attribution. Maintain dashboards and weekly reporting on engagement, qualified leads, cost per qualified lead, appointments, signed agreements, and acquisition cost. Track enquiry-to-appointment and enquiry-to-contract conversion, use campaign tags and CRM source data to connect activity to outcomes, and share clear findings with Marketing and sales. Requirements 3–5 years of hands-on experience in B2C CRM, lifecycle marketing, digital growth, or customer acquisition, with examples of campaigns that improved engagement or conversion. Experience in travel platforms, OTAs, holiday homes, hospitality, consumer marketplaces, or other B2C digital services. Real estate experience is not required. Confidence using AI tools for content, research, analysis, and everyday productivity, supported by sound judgement and careful review. Practical experience building campaigns, segments, and automated journeys in a CRM or marketing automation platform such as CleverTap, MoEngage, Salesforce Marketing Cloud, or an equivalent system. Working knowledge of multichannel campaign delivery, lead nurturing, personalisation, A/B testing, and conversion funnels, including clear handoffs between Marketing and sales. Working knowledge of SEO, including keyword research, on-page optimisation, and Google Search Console, with the ability to translate search intent into content and landing-page improvements. Ability to create promotional content for Facebook, Instagram and TikTok and collaborate with creative colleagues on campaign assets. Comfort with spreadsheets, dashboards, campaign tracking, and interpreting performance data. Basic SQL, HTML, or personalisation scripting is an advantage. Strong written communication, attention to detail, and QA discipline, with the organisation to manage multiple campaigns and deadlines independently and collaboratively. Dubai based, with availability for flexible working and in-person meetings 2–3 times per week. B2B experience is an advantage.

Location: Minsk, Belarus; Belgrade, Serbia; Almaty, Kazakhstan; Tashkent, Uzbekistan; Tbilisi, Georgia As part of our continued growth, Neo Group is recruiting on behalf of our partners , leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. We are on the lookout for a CRM Product Bonus Manager to join the partner's CRM Team. Role overview: As a CRM Product Bonus Manager, you’ll create, manage, and optimize bonus and loyalty mechanics in Smartico, including tournaments, mini-games, and gamification features. You’ll make sure everything runs smoothly and use performance data to improve customer engagement and retention. You’ll also work closely with Product, Tech, and CRM teams to launch new mechanics, improve existing ones, and keep processes well-documented. Responsibilities: Product & Bonus Mechanics Setup: Configure, deploy, and manage product-integrated bonus and loyalty mechanics (tournaments, mini-games, wheel of fortune, gamification levels, etc.) specifically using Smartico . End-to-End Loyalty Operations: Oversee the full lifecycle of gamification mechanics built into the product via Smartico, ensuring proper trigger setups and reward delivery. Coordinate with Product & Tech: Work closely with Product, Tech, and CRM teams to ensure seamless integration, smooth event tracking, and scalability of Smartico mechanics. Analyze & Optimize Performance: Track key metrics (engagement, participation, redemption rates, retention, LTV) and propose data-driven improvements to active mechanics. Maintain Documentation: Keep detailed documentation of Smartico configurations, logic, triggers, and payload requirements to ensure transparency and replicability. Requirements Hands-on Smartico Experience: Proven hands-on experience in configuring and launching bonus mechanics, gamification, and loyalty systems via Smartico is a must . Bonus & Gamification Expertise: Deep understanding of product-integrated bonus mechanics, bonus engines, and user engagement tools. Cross-Team Collaboration: Proven track record of working closely with Product, Tech, CRM, and BI teams. Analytical Mindset: Ability to interpret performance metrics and optimize promo/gamification performance based on data. Structured & Detail-Oriented: Strong focus on campaign integrity, QA testing of mechanics, and managing complex multi-trigger setups. Benefits

Location: Lagos, Nigeria Who we are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. We are the place for you if You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions, and are comfortable challenging anyone or any idea. The position We’re hiring a hands-on Lifecycle Marketing Manager to build and run the data-driven journeys at the heart of our shift from ad hoc campaigns to portfolio management, treating our customer base as a portfolio to grow, not a list to blast. You’ll own end-to-end execution of our lifecycle journeys across every product, run disciplined experiments with control group holdouts to prove real incremental impact, and partner with Product, Data Science, and BI to lift retention, CLV, and reactivation. This is an execution and ownership role reporting into the Head of Retention & Lifecycle Marketing, who owns the overall portfolio strategy and segment priorities. You will take that direction and turn it into live, well measured programs, owning the craft, the build, and the results of the journeys you run. What you'll do Own multi-channel lifecycle programs across email, push, SMS, WhatsApp, and in app, including onboarding, activation, cross sell, upgrade, renewal, and win back journeys mapped to product and lifecycle stage. Work within our portfolio management model by building journeys that close specific portfolio gaps, including dormant user activation, product upgrades, loan renewal, and cross sell. Build and operate everything in your engagement platform, including journeys, segments, data requirements, QA, frequency caps, and governance. Run a rigorous experimentation program using A/B testing, multivariate testing, and control group holdouts, measuring incrementality rather than just opens and clicks. Automate what works into always on programs and retire what does not. Measure and report performance, including cohort retention, funnel conversion, CLV signals, and campaign ROI. Help build out our SME and B2B lifecycle by developing nurture journeys for SME customers. Partner with Data Science and BI on customer segments, churn signals, and the data feeding automation. Collaborate with Product and Growth teams to align messaging, data quality, and regulatory requirements. Requirements What you bring Required: Minimum of 3 years' experience in Lifecycle Marketing, CRM, or Retention. Experience in fintech or financial services is a strong advantage. Proven hands-on experience with Customer.io or comparable lifecycle marketing platforms. You have built and launched customer journeys yourself, not just briefed them. Strong understanding of experiment design and control group or holdout measurement, with the ability to assess incremental business impact rather than campaign level metrics alone. Strong analytical skills with experience segmenting data, conducting basic analysis, understanding attribution, and working with analytics or BI tools such as Mixpanel, Power BI, and spreadsheets. Solid project management and cross functional collaboration skills, with the ability to work effectively with Product, Data Science, and BI teams while managing multiple lifecycle initiatives. Nice to have: Experience across both B2C and SME or B2B lifecycle marketing programs. Familiarity with mobile engagement, WhatsApp Business, and deliverability best practices. Experience interpreting statistical results from marketing experiments. Experience with attribution tools such as AppsFlyer. Understanding of the Nigerian consumer and SME landscape. This job is perfect for you if you Have a passion for building and optimizing customer lifecycle journeys. Enjoy turning customer data into measurable growth opportunities. Thrive in experimentation and use data to validate decisions. Can manage multiple campaigns and projects while maintaining attention to detail. Enjoy collaborating across Product, Growth, Data Science, and BI teams to improve customer outcomes. You will not enjoy this job if you Prefer working on one off campaign instead of building scalable, always on customer journeys. Are uncomfortable using data, experimentation, and performance metrics to guide decisions. Prefer highly structured environments with limited ownership. Struggle to manage multiple priorities in a fast-paced environment. Benefits What's in it for you Competitive compensation and benefits. The opportunity to own one of Renmoney's most important growth levers and directly influence customer retention, engagement, and lifetime value. Exposure to modern marketing technology, experimentation frameworks, and data driven decision making. The opportunity to work closely with Product, Data, BI, and Design teams on high impact initiatives. A collaborative environment where you'll solve meaningful customer challenges while growing your career in one of Nigeria's leading fintech companies.

Location: United States (Remote); At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here ! Job Title: Senior Customer Success Manager, Mid-Market Department: Customer Success (Mid-Market) The Mid-Market Customer Success team is responsible for driving success, net revenue retention, and expansion within our Mid-Market portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets. The Role As a Senior Mid-Market Customer Success Manager (CSM) at Signifyd, you will drive success, net profit retention, and expansion across a portfolio of 30+ mid-market merchants. As a senior member of this segment’s team of CSMs, you will proactively engage merchants using key metrics, track outcomes, and run regular account reviews that make you a trusted business advisor. You will make significant individual contributions to segment goals, including upsell bookings, net profit retention, and year 1 revenue. You will partner with Sales, Implementation, and Risk teams dedicated to the Mid-Market, along with others, to ensure an exceptional customer experience and achieve your individual targets. You will report to the Director, Customer Success. We seek enthusiastic individuals eager to master our platform and become experts in the fraud, e-commerce, and payments landscape where we deliver significant value. The ideal candidate is a results-oriented problem solver who is comfortable engaging with a high volume of clients daily. Responsibilities: Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of 30+ assigned clients, using robust, repeatable processes Project manage customer onboarding to successful deployment by leading and coordinating internal and external activities, adhering to and refining standardized onboarding procedures Work extensively with cross-functional teams to orchestrate service infrastructure around client needs, with an eye toward repeatable processes Identify and successfully close renewals and expansion opportunities within your book of business, analyzing complex situations to provide sophisticated renewal options Identify and drive new channels for upsell and innovative outreach, particularly approaches that scale across a large portfolio Have full ownership of commercial activities such as opportunity management and contract workflows, following and improving established processes for a high-volume client base Proactively identify and address performance trends across your merchant portfolio, such as approval rate and loss rate, through standardized reporting and process adherence Understand customers’ pain points, initiatives and business goals, and identify how Signifyd can partner to achieve them, translating these insights into actionable, repeatable processes Ensure swift resolution of account issues by using resources from cross-functional teams and navigating established escalation processes Provide executive oversight and client communication, ensuring consistent and efficient messaging across a large portfolio Champion continuous improvement and model disciplined process execution for other team members Embody Signifyd values and serve as a role model for other team members Requirements: 3+ years of Customer Success Management or Account Management experience Proven experience managing a high-volume book of business (30+ accounts) Proven track record of closing renewals and expansion opportunities, including a foundation in pitching, pricing and margin analysis Proficiency in Salesforce, Looker, Jira, Confluence, Outreach, NetSuite and margin analysis tools An analytical and metrics-driven workstyle Excellent written and verbal communication and presentation skills, including with executive stakeholders Ability to navigate difficult conversations and resolve conflicts effectively, both internally and externally Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment Ability to multitask and deliver on time, communicating blockers early Requirement to occasionally work on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to customer escalations that arise that Customer Support cannot resolve. Ability to travel when necessary Passion for e-commerce and new technology Background in e-commerce, payments, fraud or data science is preferred #LI-Remote Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) On-Demand Therapy for all employees & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company Social Events Signifyd Swag Compensation: In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. Base Salary Range: $110,000 - $130,000 Equity: This role is eligible for a stock option grant of 1500 stock options, based on the position level and internal compensation guidelines. Commission (Sales Roles) : This role is eligible for a commission plan as part of the total compensation package. On-Target Commission Range: $36,000 – $43,000 annually Commission accelerators and additional variable compensation may apply; details will be provided during the interview process. We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Austin, US New York, US San Francisco, US About the Role As a Principal Growth Marketing Manager on the Product Led Growth team, you set the growth strategy for a major set of audiences and product areas. You decide where Cloudflare should invest to win customers, how product-led and sales-assisted motions connect, and how marketing adapts as people increasingly discover and evaluate tools through AI. You still build. You write the theses, the messaging standards, the journey architecture, and the measurement model yourself. You also raise the capability of the growth marketers around you. Product leaders bring you in early to hear what they want amplified, and you give them a clear, evidence-based read on which messages are landing and which are not. Responsibilities Set PLG growth strategy. Develop audience-centered growth theses that connect market insight, product usage, and business goals. Lead product partnership. Work with senior product and engineering leaders to understand what they want amplified, and give them a clear read on which messages are landing and which are not. Remove adoption friction. Diagnose signup-to-adoption funnels across products, prioritize the largest sources of friction, and drive cross-functional fixes to completion. Build instrumentation and data pipelines. Design event instrumentation, data models, and pipelines that support growth goals: funnel and cohort reporting, attribution, and audience segmentation. Work with data and engineering teams to keep the data trustworthy. Lead AI-era discovery. Set the strategy for how Cloudflare is discovered and adopted through AI assistants, docs, and free tools, and define how success is measured. Set the messaging bar. Define messaging frameworks and copy standards for growth programs, and personally write or edit high-stakes launch and campaign copy. Drive measurement and investment. Establish the metrics model, experiment program, and attribution approach. Represent growth. Present results and recommendations to senior leadership and partner organizations. What Success Looks Like A clear growth strategy for your area that is measurably moving activation and retention. Friction fixes shipped with Product and Engineering that show improvements in onboarding metrics. Product teams routinely ask for your read on which messages are landing. Growth reporting runs on instrumentation and pipelines that teams trust. Senior and mid-level marketers growing in scope and quality under your guidance. Desirable Skills, Knowledge, and Experience At Cloudflare, we know that great candidates come from diverse backgrounds with non-linear paths. You don’t need to tick every single box to be right for this role. If you are excited about building a better Internet and ready to make an impact, please apply. 8+ years in growth, lifecycle, performance, or product marketing, including leading multi-channel programs at scale. A track record of growth strategies that changed adoption or revenue outcomes, not only campaign activity. Advanced data fluency: you design experiments and metrics frameworks, challenge weak attribution, are fluent in SQL, and have built or specified event instrumentation and data pipelines. Understanding of how different types of customers evaluate and adopt complex products. Strong hands-on craft: you still write copy, build journeys, and can tell when work is not good enough. Executive communication: you can frame a complex program for leadership in a few clear points. Proven ability to influence across Product, Engineering, GTM, and Marketing without direct authority. Nice to Have Prior success marketing infrastructure, security, or other technical products to technical buyers Demonstrated ability to build or scale a product-led growth or lifecycle function from an early stage Passion for mentoring junior team members Compensation Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $195,000 - $245,000 For NYC based hires: Estimated annual salary of $180,000 - $230,000 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico Security Analytics Engineer Role Overview The Security Analytics Engineer designs, operates, and continuously improves the organization's security telemetry, analytics, detection engineering, and observability capabilities. The role provides the data and analytics foundation used by Security Operations while extending traditional SIEM capabilities through behavioral analytics, automation, AI-assisted correlation, and observability for autonomous and agentic systems. Key Responsibilities Design and operate scalable security analytics platforms and telemetry pipelines. Integrate, normalize, enrich, and correlate telemetry from endpoint, identity, cloud, application, infrastructure, network, and AI-enabled systems. Develop and tune behavioral detections, correlation logic, dashboards, and alerting strategies. Translate threat intelligence, incidents, vulnerability findings, and offensive-security results into improved detection content. Build observability for AI agents and autonomous workflows, including identity, tool usage, execution activity, and security-relevant behavior. Apply AI-assisted techniques to log analysis, correlation, anomaly detection, enrichment, and investigation support. Automate telemetry management and security workflows while maintaining appropriate human oversight and explainability. Optimize SIEM and related systems platform reliability, data quality, performance, retention, and cost. Qualifications Experience engineering SIEM, security analytics, detection, observability, or large-scale telemetry systems. Strong knowledge of logging, event correlation, normalization, enrichment, and security data pipelines. Experience developing detections, behavioral analytics, or correlation logic. Experience integrating security telemetry from diverse enterprise and cloud environments. Scripting or software-development experience and familiarity with APIs and Infrastructure-as-Code. Understanding of modern cloud and distributed architectures. Familiarity with security telemetry standards, MITRE ATT&CK, AI-assisted analytics, or observability of AI/agentic systems is preferred. To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

Location: Remote - North America - Europe Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: As Marketing Manager for Market Data, you will be responsible for leading the strategy, planning and execution of marketing for Alpaca’s market data product, driving adoption and retention across our existing Trading API and Broker API customers, and over time, new market data-only customers. After successful and rapid growth with our Trading API and Broker API, Alpaca is now building out our market data product. The team is rapidly growing, and we have a lot to launch and promote directly to our existing Trading API and Broker API customer base as well as new market data-only customers. We’re looking for an experienced marketer who can take the lead on marketing strategy and planning, while also being hands-on with execution. You’ll work cross-functionally with our sales, customer service, events and PR teams, and act as the voice of the customer and the eyes on the competitive landscape for the market data team. Things You Get To Do: Own the marketing strategy and plan for Alpaca’s market data product, setting priorities, budgets and goals, and measuring impact Design, build and execute HubSpot email campaigns to our existing Trading API and Broker API customers, coordinating closely with our sales and customer service teams Create and manage sales and marketing collateral (e.g. product sheets, pitch decks, case studies and pricing overviews) that our sales teams can use Build out and own our events strategy, working with our events team to execute Work with our Head or PR to build out and execute a PR strategy Research and monitor our competitors for product releases, pricing changes and competitive positioning, and share insights with the wider team Design and run regular surveys and feedback programs with our existing Trading API and Broker API customers, and over time our market data-only customers Plan, run and optimize Google Ads and LinkedIn campaigns Report on campaign performance and turn customer and competitive insights into recommendations for our product and go-to-market strategy Who You Are (Must-Haves): 5+ years of B2B marketing experience, ideally in fintech, financial services or SaaS, including owning marketing strategy and planning Hands-on experience designing, building and executing email campaigns in HubSpot (or a similar marketing automation platform) Experience running and optimizing paid campaigns on Google Ads and LinkedIn Track record of creating sales collateral and working closely with sales and customer-facing teams Excellent written and verbal communication skills Experience building and managing events and PR strategies, working with internal teams or agency partners Strong analytical skills, with a data-driven approach to measuring and improving campaign performance Attention to detail Who You Might Be (Nice-to-Haves): Experience marketing market data, trading or API/developer products Experience with competitive intelligence, customer research and survey tools Experience or understanding of financial markets Experience working in a fast-paced environment and proven ability to self-manage Comfortable working remotely How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ THE ROLE Docker is building a Training practice to accelerate customer onboarding and adoption, and help them realize measurable value from Docker’s AI Governance products. As Senior Manager, Training you will own learning journey design, operations and outcomes. This is a founding role. You will start as an individual contributor, personally building the first learning paths and standing up the platform, and you will grow into leading a team as the Training function scales. This is a high-visibility role within our Professional Services organization and works directly with leadership in Professional Services, Technical Account Management and Onboarding Specialists. You’ll define how new customers learn to implement Docker in their first weeks and months, developing user and administrator self-led journeys and instructor-led workshops. You’ll prove Training impact with data tied to onboarding, implementation and adoption milestones, and the value customers realize. You will build on a modern learning stack anchored on Skilljar and Instruqt. You will make AI a core part of how customers are implemented, using agents to produce content, coach learners, and run learning operations. RESPONSIBILITIES - Own the training journey for customer implementation training, focused on admins, IT, security, DevOps teams and non-developer teams adopting Docker Sandboxes and AI governance products. - Own the learning technology stack built on Skilljar and Instruqt, including catalog and learning-path structure and authoring workflows - Build hands-on: author the first implementation paths, labs, and assessments, and configure and administer Skilljar and Instruqt. - Design the training practice to be AI-native using built in features from Skiljar and Instruqt and support from Professional Services engineers: agents draft courses, lab guides, and assessments from product docs, release notes, and engineering changes, and flag stale content, with an SME review gate for technical accuracy before anything is published. - Establish repeatable curriculum standards: implementation path templates, hands-on lab patterns, assessment and badging criteria, content review and refresh cycles and web-based customer journeys. - Partner with technical subject-matter experts within Professional Services to build content, and support them on authoring in Instruqt. - Use AI agents, vendors, contractors, and SMEs as leverage to scale output ahead of headcount. - Define team model: roles, sequencing, and the business case for first hires. - Ensure learner data practices meet Docker’s privacy, security, and vendor review standards, including PII minimization and DPA requirements for training platforms and any AI models that process learner data. _______________________________________________________________________ QUALIFICATIONS REQUIRED - 10+ years in technical training, customer education, or enablement leadership at a SaaS/infrastructure company, including 5+ years leading programs or teams, with a record of building a function from the ground up. - Comfortable as a hands-on builder and sole practitioner, with the ability to hire and lead a team as the function grows. - Demonstrated ability to influence senior stakeholders and technical contributors and drive alignment without formal authority. - Hands-on experience with an enterprise LMS (Skilljar preferred) and learner journey design. - Experience building and running customer implementation, onboarding, or education programs, including instructional design, hands-on labs, and certification or badging. - Experience with AI/ML and agentic AI concepts, and the ability to build training for AI workloads in enterprise environments. - Proven record of measuring training impact, using implementation completion, adoption, and business metrics, including retention, expansion, and revenue contribution, to show ROI to executives. PREFERRED - Hands-on experience applying AI and LLM tools to content production, learner support, or learning operations, with clear human review and quality controls. - Experience building agent-based or MCP-integrated learning and documentation experiences, including AI lab coaching and automated assessment. - Experience managing vendors and platform engagements, including professional services partners and internal engineering dependencies. BONUS - Strong technical credibility in containerization, container and software supply chain security, and enterprise IT and identity environments, with the ability to evaluate content quality alongside engineers. - Experience linking customer education to implementation completion, retention, and time-to-value metrics in a customer success or CRM platform. - Experience unifying documentation and learning platforms into a single SSO-authenticated learner experience. _______________________________________________________________________ WHAT TO EXPECT FIRST 30 DAYS - Onboard to Docker’s mission, values, and operating model. - Deeply familiarize yourself with our product portfolio, customers, and the current customer implementation journey, including provisioning, implementation engagements, and handoffs. - Build strong partnerships with Professional Services leaders, along with Skilljar, Instruqt, and vendor professional services contacts. - Plug into the team’s rhythm of business (standups, reviews, shadow customer implementation engagements). FIRST 90 DAYS You will be supported in the first 90 days by Professional Services SMEs, vendor professional services teams, and contractors. - Define the customer implementation training strategy, charter, and operating model, including audiences, intake and prioritization, and success metrics. - Launch a baseline analytics view of implementation milestone completion, badging, and adoption for executive reporting. - Ship the first priority implementation paths with hands-on labs, and establish a badging framework. - Pilot an AI-assisted content workflow with an SME review gate, and define the AI governance model for learner data and generated content. ONE-YEAR OUTLOOK - A proven, data-backed Training practice with first hire(s) in place or approved and a defined team roadmap. - AI agents handle the majority of content drafting, refresh detection, and reporting, so a lean practice can scale ahead of headcount, with an AI lab coach and personalized implementation paths live for customers. - Measurable improvement in implementation completion, on-time provisioning, and time-to-value, with training demonstrably linked to adoption, retention, expansion, and revenue contribution. - New product capabilities launch with implementation training and labs ready on day one, and continuous improvement is institutionalized through learner analytics and customer feedback. Visa sponsorship: Not available for this role. _______________________________________________________________________   COMPENSATION & EQUITY All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location. Canada: CA$179,149 - CA$255,927 base United States: $131,495 - $187,850 base ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Задачи: Вести сложные и нестандартные задачи от брифа до сдачи клиенту: оценка, сметы, постановка производству, проверка результата Вести клиентскую коммуникацию: статусы, план работ и сроки, ответы на запросы, обратная связь, разбор претензий, предупреждение о рисках.

Location: Argentina Client Success Specialist (Legal Tech) Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Client Success Specialist to excel in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: Colombia Customer Success Specialist (Legal Tech) Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: Argentina Paralegal with a passion for customer service (LegalTech) As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We're searching for a talented Paralegal who is passionate about customer service, detail-oriented, and confident working in a fast-paced SaaS environment. If you thrive in combining legal precision with problem-solving and direct client interaction, this role offers a unique opportunity to grow and make a real impact. We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the perfect fit. Role Description As a Paralegal with a passion for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: Colombia Paralegal with a talent for customer service (LegalTech) As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We're searching for a talented Paralegal with a genuine passion for customer service - someone who is detail-oriented, proactive, and eager to excel in a fast-paced SaaS environment. If you enjoy combining legal precision with problem-solving and client interaction, this could be the perfect opportunity for you. We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the ideal fit. Role Description As a Paralegal with a talent for customer service within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.