Location: United States
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Compliance team at Payward plays a critical role in enabling the company to grow responsibly while navigating a rapidly evolving regulatory environment. Our teams work across jurisdictions and product lines to design and maintain scalable compliance frameworks that support Payward’s mission while ensuring regulatory obligations are met.
The Financial Intelligence Unit (FIU) Scale Team is responsible for ensuring the FIU can scale, across new operating jurisdictions and new products, effectively and efficiently. The team leads AML transaction monitoring and blockchain monitoring to ensure thresholds are appropriately set, tested, and governed while reducing false positives and maintaining strong oversight. In addition, the team focuses on identifying efficiencies in process workflows and implementing automation across the FIU. Scale works closely with external vendor, Compliance, and internal technology teams.
THE OPPORTUNITY
- Lead transaction monitoring optimization, including rule testing, threshold tuning, and the design and rollout of new monitoring scenarios to improve detection quality and reduce false positives
- Identify and drive automation and workflow improvements across FIU processes to increase operational efficiency and effectiveness
- Evaluate and implement emerging technologies, including LLM and AI-enabled tools, to enhance alert triage, investigations, SAR filing and FIU operational capabilities
- Partner with Product, Engineering, and Operations to support vendor integrations, monitoring infrastructure improvements, and FIU tooling enhancements
- Collaborate with Compliance leadership, including RCOs and MLROs, to maintain well-governed transaction monitoring frameworks aligned with regulatory expectations
- Support FIU scalability by designing processes and monitoring strategies that enable expansion into new products, regions, and increased transaction volumes
WHAT YOU BRING
- 5+ years of experience in AML, financial crime compliance, or FIU operations, with deep knowledge of transaction monitoring frameworks, suspicious activity detection, and regulatory expectations under BSA/AML regimes
- 3+ years of experience designing, testing, and tuning transaction monitoring rules, including threshold optimization, scenario design, and alert reduction strategies
- 3+ years of experience working with transaction monitoring systems and compliance tooling, including case management platforms, monitoring infrastructure, and investigative workflows
- Experience working in a regulated financial institution, preferably one licensed to operate in the EU, UK, and/or United States
- Experience driving process optimization or automation initiatives within compliance or financial crime programs to improve operational efficiency and scalability
- Experience working cross-functionally with Product, Engineering, Data, or Operations teams to implement monitoring controls, vendor integrations, or compliance technology solutions
- Strong analytical and data interpretation skills, with experience using metrics, dashboards, and data analysis to evaluate monitoring effectiveness and improve detection quality
- Experience operating in fast-growing fintech, payments, or crypto environments, with the ability to design scalable compliance controls that support new product launches and geographic expansion
- Experience working with AI, machine learning, or LLM-enabled compliance tools, including investigative automation or alert triage technologies
- Familiarity with blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar crypto investigative platforms
- Experience supporting vendor selection, implementation, or integration of regtech solutions
NICE TO HAVES
- ACAMS, CAMS-Audit, CFCS, or similar financial crime certifications
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
УдалённоseniorUnited States; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
Location: Ireland
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
THE OPPORTUNITY
- Support the Head of Compliance in approving assets, including ensuring the Asset Listing process is operating in line with regulatory requirements and that assets are listed correctly
- Manage the policies and procedures inventory
- Oversee the delivery of PGSL’s Compliance Monitoring Plan
- Manage the CBI correspondence log and associated reg scanning feeds
- Assist in preparing reports for Committee and Board meetings on compliance matters
- Assist in the delivery of the annual PGSL Training Plan
- Assist in the maintenance of PGSL’s AML/CFT Framework
- Collaborate with the Head of Compliance on horizon scanning and the implementation of new regulatory requirements as they arise
- Support ongoing compliance with all applicable regulatory requirements
- Assist in managing regulatory inquiries and exams, including document and data retrieval
- Continually seek out and implement efficiencies and process improvements
WHAT YOU BRING
- Significant experience of delivering Compliance and AML/CFT plans with precision & speed
- Demonstrated ability to effectively manage tight deadlines and key stakeholder relationships
- Practical knowledge of compliance and AML/CFT management techniques
- Experience and/or passion for crypto preferred
- Excellent communication skills, both verbal and written
- Strong attention to detail and strong organisational skills
- 5+ years of experience in Compliance related business functions
- Strong knowledge of regulations, domestic and international, particularly in crypto
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Remote
Workplace: Remote
At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 20K+ apps, process $3B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: make apps rich.
We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile's fastest-growing SaaS companies and aiming for number one worldwide.
What you'll do
- Build the French Adapty developer community from close to zero.
- Show up at French mobile and developer events, and speak when it makes sense.
- Run Adapty's own meetups, webinars and workshops in France.
- Create content for French developers.
- Build relationships with local communities, organisers and companies.
- Pass interested teams you meet at events to our Sales team.
About you
- You want to build a developer community and have the energy to do it.
- You've run or helped run a community, spoken at events, or you understand how developer communities work.
- You like being around developers.
- You're based in France and speak French and English.
- You don't need to know subscriptions or our product. We'll teach you.
Nice to have
- Google Developer Expert status
- Speaking experience at meetups or conferences
- Your own developer content: YouTube, blog, podcast
- A mobile development background
WHAT'S IN IT FOR YOU
- Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies.
- Exceptional compensation directly tied to your results.
- Direct communication and ownership. No bureaucracy, no politics, just impact.
- Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices.
- Professional support. Language learning, sports, health insurance, laptop coverage, and more.
УдалённоГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Buenos Aires, Argentina
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Main Responsibilities
Lead and develop the X team by coaching, training and building its structure, including recruiting
Drive the commercial teams strongly toward sales, setting priorities by advertiser, vertical and product, and helping close strategic pitches and proposals with clients
Build a strong partnership with X's regional team and sustain close alignment on programs, product roadmap, incentives and targets for the Argentine market
Regularly consult and align with internal directors and leadership on strategy, performance and resources
Track and report the performance of the business (revenue, pacing, pipeline, campaign metrics and client trends) and turn it into actions
Establish managerial processes: annual planning, budget prioritization, impact measurement
Use AI to work faster and at a greater scale, and drive its adoption across the team and the commercial teams
Skills and Experience required:
Minimum qualification will be sales track record in digital media or understanding of branding and full funnel marketing
Minimum 6+ years of work experience in a media sales, partnerships or account management role with knowledge in digital performance marketing and ad metrics from tech-driven companies, agencies or media platforms
2+ years of team and people management experience
Leadership skills – strong point of view with the ability to navigate clients, partners and internal leadership, and to build and foster relationships in a matrix organization
Strong analytical skills to track KPIs and campaign performance and turn data into decisions
Advanced, hands-on use of AI in day-to-day work, with concrete examples of improved results
Proficient in Spanish and English with writing, communication and interpersonal skills
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: United States
Workplace: OnSite
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why this role?
Are you energized by bridging the gap between frontier AI capability and complex customer reality? Do you want to architect high-performance, resilient machine learning systems directly inside strategic enterprise environments? We are looking for a Staff Forward Deployed Engineer (FDE) to join our team. The team is responsible for taking our large language models and making them work reliably, securely, and at peak performance within our customers' custom infrastructure and data perimeters.
In this role, you will act as the principal technical translation layer between our core engineering teams and our strategic partners. You will own the architecture for highly ambiguous, customer-specific inference challenges—ranging from multi-tenant model serving to multi-datacenter disaster recovery and custom hardware validation. You will lead technical adoption end-to-end, ensuring our models achieve exceptionally low latency, high throughput, and seamless resilience in the field.
As a Forward Deployed Engineer, you will:
• Embed directly with customer engineering teams to architect the "connective tissue" between our AI models and their live, complex production environments.
• Design advanced model serving topologies, implementing multi-tenant architectures, intelligent model routing, and cross-datacenter failover strategies for multi-cluster environments.
• Optimize "AI-in-a-box" and private deployments, balancing localized SRE constraints like Kubernetes multi-cluster scale with raw model performance.
• Conduct rigorous benchmarking and profiling of customer LLM workloads, root-causing performance degradation (e.g., slow generation) via metrics, dashboards, and distributed logs.
• Accelerate hardware validation, collaborating with clients to run and support Cohere models on next-generation accelerators (GPUs, TPUs, AMD, and custom ASICs).
• Translate complex field friction into platform upgrades, delivering prescriptive feedback and contributing directly back to core product features.
• Ensure Day-1 production reliability, assisting customers in establishing sound deployment patterns, SLOs, and observability frameworks.
You may be a good fit if you have:
• 8+ years of engineering experience running production infrastructure, designing large-scale distributed systems, or deploying enterprise software in complex environments.
• Deep technical depth in production Kubernetes, including orchestration across multi-cluster and hybrid/multi-cloud ecosystems (GCP, Azure, AWS, OCI).
• Strong understanding of LLM architecture and inference dynamics, specifically how attention mechanisms, compute-bound prefill, and memory-bound decode phases dictate live performance.
• Hands-on experience with modern inference engines and optimization stacks (e.g., vLLM, TensorRT-LLM, lmd, or Dynamo).
• Familiarity with distributed serving techniques, such as prefill/decode disaggregated serving, distributed KV caching, and multi-GPU workloads.
• Exceptional customer-facing technical leadership, with a proven track record of scoping highly ambiguous problems and steering executive technical stakeholders.
• The high agency, grit, and adaptability to write same-day production code while managing client-side deployment politics or blockers.
• Strong programming foundations in Python, Go, or C++, comfortable moving fluidly between backend data pipelines and infrastructure layer tuning.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Manager on the Commercial Account Management team, you will lead a team of Account Managers who serve as the dedicated, named partners for some of Ramp's fastest growing customers. Your team drives revenue through expansion, renewal and retention across a high-volume book of business, while delivering the white-glove experience of a trusted advisor. You will coach your team to uncover and close multi-product expansion opportunities and help sharpen a proven account management motion as the segment scales.
What You'll Do
- Lead, coach, and develop a team of Commercial Account Managers focused on expansion and retention across a scaled customer portfolio
- Own team-level pipeline, forecasting, and revenue targets — driving accountability through clear metrics and performance frameworks
- Develop and execute scalable upsell/cross-sell strategies and ensure the team maintains a robust, healthy expansion pipeline
- Build a deep understanding of Ramp customer personas and instill a consultative, trusted-advisor approach across your team
- Equip your team with sales methodologies to uncover customer needs and pain points effectively
- Stay close to changes in Ramp's product and go-to-market motion, and translate those shifts into how your team sells, prioritizes, and talks to customers
- Synthesize customer feedback from your team to inform Ramp's product roadmap and customer communication strategy
- Partner cross-functionally with Sales, Marketing, Product, and Operations to continuously improve efficiency and advocate for your customers
- Hire and onboard top talent as the team scales
What You'll Need
- Minimum 6 years of customer-facing or direct sales experience, with at least 2 years in a people management role
- Proven track record of leading high-performing teams in a high-velocity sales environment
- Experience with CRM tools (Salesforce preferred) and the ability to build and maintain team-level reporting and dashboards
- Background in outbound prospecting, product demonstrations, and hands-on experience with sales tools and processes
- Consultative sales mindset with strong analytical skills and the ability to coach others to engage with business challenges at a strategic level
- Comfort engaging with and enabling your team to sell to C-level executives, finance teams, and key decision makers
- Consistent track record of hitting or exceeding team-level sales targets with strong team distribution in a fast-paced, metrics-driven environment
- Strong operational rigor — data-driven approach to tracking team performance and identifying coaching opportunities
- Excellent verbal and written communication skills, with the ability to represent the team internally and externally
- Strong organizational and project management skills, with the ability to manage competing priorities across a growing team
- Entrepreneurial mindset: a self-starter who thrives in ambiguous, fast-moving environments and can build process where little exists
NICE TO HAVES
- Experience with financial services sales
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Every change to Anthropic's software has to reach production somehow: new code, runtime configuration, feature flags, infrastructure changes. Our team builds the systems those changes travel through. Our mission is to give every team at Anthropic a fast, safe, and predictable path from change to production.
We sit within Anthropic's Infrastructure organization and own pipelines, staged rollouts, health-gated promotion, and rollback, along with runtime configuration, feature flags, and the systems that deliver code and artifacts to machines across a very large fleet. You'll own a meaningful part of this end to end, from design through operating it in production.
If you want your work to shape how fast and how safely Anthropic ships, this could be a great fit.
Key responsibilities
Set technical direction for major parts of the deployment platform and own them end to end: design, implementation, and operations
Build rollout safety into the platform, including progressive delivery, health-gated promotion, automatic pause and rollback, and deploy controls that teams manage themselves
Design APIs and abstractions that work equally well for engineers and for AI agents
Extend the platform to new workload types and runtimes, from Kubernetes to serverless and edge platforms
Build and operate runtime configuration and feature flag systems with validation, gradual rollout, and fast rollback
Build infrastructure-as-code workflows that many teams rely on for safe, routine changes
Scale artifact distribution so code and configuration reach machines quickly and efficiently
Partner with Security so that the path to production is secure by default, with verifiable builds, least-privilege access, and auditable changes
Work directly with teams across Anthropic to understand their deployment needs and bring their workloads onto the platform
Take part in on-call and incident response, and turn what you learn into guardrails that prevent the same problem from recurring
Minimum qualifications
Proficiency in at least one backend or systems programming language, such as Rust, Go, C++, or Java
Experience leading the design, building, and operation of distributed systems or infrastructure in production, including technical direction across teams
Experience with cloud infrastructure and containerized workloads, such as Kubernetes on AWS or GCP
Strong written and verbal communication skills
Preferred qualifications
Experience building deployment, release, or change management systems at large scale
Experience with production on-call and incident response
Experience with Rust in production
Experience with progressive delivery and GitOps tooling, such as Argo CD or Argo Rollouts
Deep knowledge of Kubernetes, including controllers and operators
Experience with Terraform or other infrastructure-as-code systems at scale, including state management and locking
Experience building feature flag, experimentation, or dynamic configuration systems
Experience with artifact or package distribution, such as OCI registries, Nix, or content-addressed storage
Experience with software supply chain security, such as signed build provenance
Experience building high-throughput workflow engines or control planes backed by relational databases
Experience building internal developer platforms and leading adoption across many teams
Experience using AI agents in your own engineering work, or building systems that agents operate
Representative projects
Build operator controls for progressive rollouts, including pause and resume that preserve rollout state
Design a deployment engine built on fine-grained targets and their dependencies, so each change rolls out exactly where it needs to
Build cluster-health-aware rollouts that steer around unhealthy clusters
Add a new workload type to the platform, including its rollout, verification, and rollback behavior
Design a deployment control plane that handles sharp bursts of agent-driven traffic
Design a distribution system that delivers configuration and artifacts to every machine in the fleet as demand grows
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$405,000
—
$485,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Machine Learning Engineer, Customer Memory.
About the job
This position is needed to build and scale the pipelines that turn raw conversation data into structured, searchable customer memory, and the evaluation systems that keep that memory accurate as the product evolves.
You'll join the Conversation Memory team, which builds the memory layer behind Twilio's Conversational AI platform: the systems that extract what matters from millions of conversations, resolve it to the right customer, and retrieve it in milliseconds when an agent needs it. Memory that is wrong, stale, or crossed between customers is worse than no memory at all, so quality measurement is a first-class part of the work.
Responsibilities
In this role, you’ll:
Build the extraction pipeline that turns raw data into structured memory, tuning the LLM prompts and schemas that decide what an AI agent remembers about a customer and what it forgets.
Own the retrieval path that answers "what do we know about this person?" in milliseconds, working with embeddings, vector search, and ranking
Contribute to the eval systems that tell us whether memory is actually getting better, turning a fuzzy question of quality into benchmarks and regression gates that run before every change ships.
Diagnose production issues across the ingestion, extraction, and indexing path using logs, metrics, and traces.
Partner with Product and ML teams to translate customer problems into system changes and evaluation criteria.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Experience building backend services, and a demonstrated ability to pick up new languages, frameworks, and tools as the problem demands.
A curious approach to service management: ability to investigate how systems actually behave in production, and desire to continuously learn how to operate them with rigor and accountability.
Experience building or working with evaluation/quality-measurement systems, such as regression detection or quality metrics, or the desire to learn.
Solid grounding in observability practices: structured logging, metrics, and using them to debug distributed systems in production.
Fluency with AI-assisted dev tools (e.g. agents for code generation, review, debugging), applied with deliberate direction and critical thinking.
Desired:
Experience with Go and/or Python.
Experience with event-streaming systems (e.g. Kafka).
Experience building LLM-backed products.
Practical experience applying ML, e.g. building, evaluating, or productionizing models.
Location
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 13, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The Vice President of Platform Engineering reports to the CTO and leads the strategy, organization, and execution for 1Password’s core service and development platforms. The VP is accountable for building secure, reliable, and scalable foundations that enable teams across 1Password to deliver, operate, and own with autonomy, speed, and unambiguous accountability. The VP owns operations, drives delivery, and develops a high-performing team to achieve impactful results.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
- Experience: 10+ years of experience in software engineering, with at least 7 years in a leadership role, preferably with experience building and operating at the intersections of IaaS, SaaS, and the cybersecurity industry.
- Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related fields; or proven equivalent work experience.
- Proven track record establishing durable, full-lifecycle ownership for critical platforms and services, including adoption, customer experience, reliability, security, cost, incident response, and continued evolution.
- Proven ability delivering and operating cost-effective mission-critical infrastructure and platform systems serving internal- and consumer-facing software products, operational efficiency and market expansion.
- Strong business and technical acumen in systems and software engineering, proven ability to lead an organization and culture delivering best practices and innovation.
- Exceptional analytical and strategic thinking skills, with the ability to define, develop and execute strategic plans across a wide set of objectives, driving committed quantifiable results.
- Extensive experience in building, maintaining, and influencing operational excellence, including process and system optimization, scalability, and the development and management of performance metrics
- Demonstrated ability to collaborate effectively with C-suite leaders and cross-functional teams, aligning on strategic priorities to achieve shared objectives.
- Outstanding communication skills, with the ability to convey complex ideas clearly, build trust, inspire broadly, gaining alignment across diverse stakeholders.
- Proven expertise in leading and sustaining multi-year transformational initiatives in fast-paced, complex, and dynamic environments.
- Proven experience building, developing and scaling high-performing teams.
What you can expect:
- Leadership: Continuously evolve, develop and execute the Platform Engineering vision, strategy, objectives, and roadmaps, aligning and laddering it with the company strategy and customer needs. Proactively incorporate market and industry trends, competitive landscape, and customer insights to identify opportunities, informing strategic decision-making.
- Transformation: Lead multi-year changes to 1Password’s engineering architecture and operating model, building shared platforms, supported paths, and common practices that improve reliability, security, developer effectiveness, and the company’s ability to scale.
- Company Initiatives: Lead technology-adjacent strategic initiatives that facilitate delivering best-in-class engineering results, from inspiration and innovation, to implementation and iterative improvement.
- Operations: Design and evolve the organization, ownership model, and operating mechanisms needed to execute the strategy. Establish clear accountability for the platforms and services the organization operates directly, while creating governed, supported paths that enable other teams to own and operate their products independently.
- Engineering Systems and Practices: Advance how software is built and operated across 1Password through ubiquitous engineering standards, operational excellence, and safe, measurable Agentic Engineering practices. Establish the platforms, controls, and evidence needed for teams to adopt these practices while remaining accountable for their results.
- Performance: Establish clear, quantifiable outcomes across the organization and operating mechanisms that expose progress, quality, adoption, operational health, and business impact. Use evidence to make investment, prioritization, and organizational decisions, transparently providing actionable insights for the executive team and organizational leaders.
- Cross-functional Collaboration: Build strong relationships across the company to proactively identify needs, align strategies, and optimize your company-wide impact. Foster collaboration within and beyond the Technology organization to influence change. Apply critical feedback toward achieving strategic goals. Represent the technical organization in senior leadership meetings, providing updates on strategic initiatives, operational execution, and industry trends and their implications.
- Team Leadership: Build and lead a high-performing team by mentoring and coaching direct reports, evaluating organizational talent, and implementing plans to prepare talent for future business demands.
- Leadership Growth: Invest in the growth and development of the leaders within the technology organization across 1Password via direct mentorship, sponsorship, and participation at sibling organization events, as well as providing leadership alongside cross-functional partner teams, such as Product, Security, People/Talent, Operations and L&D.
- Culture and Org Health: Drive and evolve our high-performance culture, fostering psychological safety, inclusivity, ownership, and agility. Champion initiatives to enhance the employee experience organizationally- and company-wide.
- Financial Oversight: In partnership with Finance, own the organization’s investment and capacity strategy, balancing current operations, future-state transformation, and targeted growth. Ensure resources are allocated against the highest-value outcomes and adjust plans when evidence or business priorities change.
USA-based roles: The annual base salary for this role is between $302,000 USD and $483,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles: The annual base salary for this role is between $278,000 CAD and $445,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: United States, Austin, TX
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Data Center Strategy & Commercial Management Specialist
Sony Interactive Entertainment is seeking a
Data Center Strategy & Commercial Management Specialist
to support the ongoing evolution of SIE’s global colocation footprint. This role sits within the Technical Operations department of the Global Developer Future Technology Group (GDFT), the organization responsible for building and operating the data center infrastructure that underpins PlayStation’s Cloud Gaming, Broadcast, and Developer Platform services worldwide. Our colocation environments host critical workloads ranging from real-time game streaming to content distribution, developer build systems, and testing environments.
The successful candidate will lead the strategic planning, commercial management, and capacity management of SIE’s global colocation estate, ensuring infrastructure availability aligns with business growth, resilience, performance, and cost objectives. This role is responsible for translating business growth forecasts into practical colocation capacity, power, and infrastructure strategies across existing and future sites. The role combines commercial leadership, provider management, infrastructure planning, and technical coordination across a complex global environment.
This is not a facilities operations role; however, the successful candidate must possess strong technical literacy in colocation infrastructure, including mechanical and electrical resiliency models, power and cooling constraints, and operational dependencies, in order to support informed commercial, contractual, and strategic decisions.
Responsibilities:
Colocation Strategy & Capacity Planning
– Translate business growth forecasts and platform requirements into short-, mid-, and long-term colocation capacity strategies across existing and future sites, accounting for scalability, resiliency, performance, and regional demand.
Commercial Management
– Own the commercial strategy and lifecycle of SIE’s global colocation footprint, including renewals, expansions, exits, commercial obligations, and strategic capacity planning across multiple providers and regions.
Commercial Negotiations
– Lead commercial negotiations with colocation providers for renewals, expansions, new capacity acquisitions, and related commercial agreements in partnership with internal legal and procurement teams.
Provider Relationship Management
– Develop and manage strategic relationships with colocation providers, ensuring effective oversight of contractual obligations, service delivery, commercial commitments, escalations, and operational performance.
Infrastructure Planning Coordination
– Partner with operations, engineering, product, and business intelligence teams to translate deployment forecasts into actionable power, space, and capacity requirements across the global estate.
Colocation Sourcing & Market Analysis
– Support colocation sourcing activities including market assessments, provider evaluations, regional capacity analysis, commercial benchmarking, and expansion planning.
Vendor & Contract Oversight
– Manage contract governance, service-level oversight, commercial risk, and compliance requirements across a diverse global provider ecosystem.
Commercial Analysis
– Support sourcing and capacity decisions through commercial analysis, provider benchmarking, market comparisons, and evaluation of colocation pricing, terms, and service offerings.
Lifecycle Governance
– Maintain oversight of key commercial and operational milestones, including lease events, capacity commitments, renewals, expansions, migrations, and decommissioning activities.
Performance & KPI Management
– Define, monitor, and report on operational and commercial KPIs to drive accountability, transparency, and continuous improvement across the colocation estate.
Executive Reporting & Governance
– Develop reporting and governance frameworks that provide clear visibility into capacity, commercial exposure, provider performance, risk, and strategic opportunities.
Market & Industry Awareness
– Maintain awareness of colocation market trends, regional supply dynamics, pricing movements, provider capabilities, and industry developments to support strategic decision-making.
Regulatory & Sustainability Alignment
– Ensure infrastructure planning and commercial decisions align with environmental, sustainability, regulatory, and compliance requirements across multiple global regions.
Decision-Making & Strategic Recommendations
– Operate effectively in environments with evolving or incomplete business forecasts, providing infrastructure and commercial recommendations that balance growth, risk, timing, and cost considerations.
What We’re Looking For:
7+ years of experience in colocation strategy, data center commercial management, infrastructure sourcing, capacity planning, or related disciplines within large-scale global environments.
Demonstrated experience leading commercial negotiations with colocation providers, including renewals, capacity expansions, pricing negotiations, SLAs, and contractual commitments.
Strong understanding of colocation commercial constructs, including leases, service orders, SLAs, power commitments, contractual obligations, and provider governance models.
Experience managing colocation provider relationships across multiple regions, with understanding of market dynamics, supplier capabilities, and commercial models.
Strong understanding of colocation infrastructure, including power, cooling, resiliency, and capacity constraints, with the ability to connect technical considerations to commercial and business outcomes.
Experience translating business or deployment forecasts into actionable infrastructure capacity, power, and space strategies.
Experience supporting colocation sourcing activities including provider evaluations, market analysis, commercial assessments, expansion planning, and capacity negotiations.
Experience evaluating colocation commercial proposals, pricing structures, service offerings, and contractual terms to support infrastructure and capacity decision-making.
Strong analytical and organizational skills, with the ability to manage complex datasets, contractual obligations, lifecycle milestones, and regional planning assumptions across a global footprint.
Experience developing governance processes, KPI frameworks, and executive-level reporting for infrastructure, commercial, or capacity management functions.
Excellent communication and stakeholder management skills, with the ability to influence technical, operational, financial, legal, procurement, and business stakeholders across multiple levels of the organization.
Self-motivated, detail-oriented, and comfortable operating within a fast-paced, globally distributed environment.
Ability to operate effectively at both strategic and tactical levels, balancing long-term infrastructure strategy with day-to-day commercial and operational priorities.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$184,500
—
$276,700 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
As an Apparel & Accessories Inventory Planner, you will own inventory levels and buy plans for assigned categories and SKUs to support business objectives and achieve financial targets. Reporting to the Senior Inventory Planning Manager, you will manage day-to-day inventory planning and purchasing activities while supporting broader departmental planning initiatives. You will collaborate closely with fellow Inventory Planners, Product Marketing, Go-to-Market (GTM), FP&A, and Operations teams to ensure optimal inventory levels for new product launches, seasonal assortments, and ongoing business needs. The ideal candidate has 3+ years of experience in inventory planning and analysis.
RESPONSIBILITIES:
- Partner with D2C Product Marketing Managers to align inventory plans with product launches, seasonal color stories, and assortment strategies. Develop SKU-level inventory plans across D2C channels and markets to support business needs and product availability.
- Own inventory health and replenishment planning for assigned categories and SKUs. Monitor inventory levels, analyze selling trends, and proactively identify risks and opportunities, including potential stockouts, excess inventory, and slow-moving products. Recommend actions to optimize inventory productivity and availability.
- Translate demand forecasts, sales trends, and product insights into SKU-level buy quantities. Execute purchase orders and adjust purchasing recommendations based on evolving demand, inventory availability, and business priorities.
- Maintain accurate inventory and on-order positions to support the Open-to-Buy (OTB) process. Provide bottom-up analysis of inventory needs, upcoming purchases, and potential risks to inform category-level inventory and financial plans.
- Partner with Supply Chain to align inventory requirements with production lead times, minimum order quantities (MOQs), supplier capacity, and shipping timelines. Proactively identify and communicate potential supply constraints.
- Support inventory allocation and distribution across D2C channels and markets, ensuring the right products are available in the right locations at the right time while balancing customer demand and inventory efficiency.
QUALIFICATIONS:
- 3+ years of experience in inventory management, demand planning, merchandise planning or allocation planning within a consumer goods or innovation-driven industry
- Advanced Excel skills and a strong understanding of retail math required.
- Experience with ERP systems (e.g., NetSuite) and demand and inventory planning platforms (e.g., o9, Anaplan, Blue Yonder, or similar tools) is a plus.
- Experience with AI tools or analytics platforms is a plus, especially for forecasting or demand modeling.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into strategic decisions.
- Excellent communication and interpersonal skills; comfortable collaborating with cross-functional teams across operations, supply chain, and marketing.
- Proven ability to thrive in fast-paced, high-growth environments with competing priorities and tight deadlines.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $80,000 - $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Москва
Workplace: Комбинированный
Почта Mail — крупнейший и самый популярный почтовый сервис в русскоязычном сегменте. Ежемесячная аудитория — около 50 миллионов пользователей. Продукт входит в пятёрку мировых сервисов по дневной аудитории и лидирует по установкам на смартфоны в России.
Это не просто почта, это целый сервис для повышения продуктивности. Здесь можно хранить файлы, пользоваться редактором документов, использовать нейросетевые возможности в заметках, назначать встречи, планировать дела, использовать списки шаблонов для планирования и многое другое.
Задачи
Исследование рынков: мониторинг конкурентов, M&A, раундов, трендов; оценка TAM/SAM/SOM; подготовка дайджестов и глубоких исследований
Финансовое моделирование: построение и поддержка моделей (юнит-экономика, LTV/CAC, сценарии подписки), сайзинг инициатив, прогнозы с учётом сезонности, проверка чувствительности
Оценка бизнес-инициатив: формализация гипотез в метрики, приоритизация и сравнение инициатив, подготовка материалов для инвесткомитетов и продуктовых ревью
Поддержка управленческих решений: подготовка презентаций и 1-pager, участие в стратегических сессиях, трекинг целей, расчёт квартальных метрик, ad hoc ответы руководству
Требования
Высшее образование (экономика, финансы, математика, менеджмент) — выпускник или студент последнего курса
Уверенный Excel или Google Sheets (сводные, сложные формулы, построение моделей)
Понимание выручки, маржинальности, юнит-экономики, LTV, CAC, churn
Аналитическое мышление: декомпозиция, проверка гипотез, различение фактов и допущений
Умение быстро находить данные и оценивать источники
Грамотная письменная речь для структурированных выводов
Английский — свободное чтение отчётов и профильных медиа
Будет плюсом
Стажировки в консалтинге, инвестициях, стратегии или продукт-аналитике
Знание продуктовых метрик (MAU/DAU, retention, воронки) и логики подписочных бизнесов
Базовые знания SQL или Python (pandas)
Личный интерес к рынку productivity-инструментов
Опыт подготовки презентаций
Location: Remote (US)
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
Ondo's user research team is small but mighty, and works horizontally across the whole product suite, not inside a single pod. We're hiring a senior quantitative user researcher to build and lead quantitative research across the portfolio.
You'll set your own UXR strategy with minimal guidance, take on the hardest decision-shaping questions whichever team they come from, and answer them with evidence that holds up at scale.
What You'll Do
Own the research intake and quant roadmap. Field research questions from product, design, GTM and leadership. Turn vague asks into answerable questions, decide which need quantitative evidence (and which don't), and prioritize where evidence most reduces risk on our biggest bets.
Answer the big questions before launch. Use MaxDiff and conjoint to show which features, benefits and messages actually drive decisions. Design pre-launch experiments (stimulus tests, matched cohorts, vignettes, threshold studies) with decision rules set before fielding, and pretest instruments with cognitive interviews.
Build measurement and segments that last. Adapt or develop validated scales for trust, perceived security and comprehension, track them across products and markets, and turn our user profiles into statistically validated, sized segments.
Get data you can trust, and connect it to behavior. Design sampling, translation and fraud controls for a global, crypto-native audience, and partner with data science to link survey data with product data.
Evaluate AI-assisted experiences. Design human evaluation for AI-assisted finance features: rubrics, rater reliability, and whether user trust matches how reliable the system actually is.
Be leadership's partner for evidence. Present findings as recommendations with effect sizes, confidence and what would change the call. Give quick, right-sized answers to ad-hoc leadership questions, whether that's existing data, a fast pulse survey or a full study. Set the standards that let PMs and designers run sound lightweight surveys or data-driven validation themselves.
Requirements
7+ years of UX or applied research experience, including at least 5 years leading quantitative studies end to end, from study design through recommendation.
Experience leading quantitative research studies for financial products (e.g., brokerage, trading, banking, payments, wealth or lending).
A self-starter who operates with minimal guidance: you scope ambiguous problems, set your own priorities, and drive studies to a decision.
Deep survey science expertise: sampling and weighting, instrument design, bias control, data-quality screening, and programming in Qualtrics or similar.
Hands-on experience designing and analyzing MaxDiff and/or conjoint studies.
Strong applied statistics: regression, power analysis, and experimental and quasi-experimental design.
Fluency in R or Python for analysis and visualization.
You have an existing AI-assisted research setup, from drafting survey instruments to writing and reviewing analysis code, and you proofread/validate every output with rigor.
A track record of quantitative work that changed a product or business decision, and the ability to explain uncertainty clearly to executives and non-researchers.
Nice to Have
Experience with crypto, onchain or tokenized-asset products.
A master’s or PhD in a quantitative field such as statistics, survey methodology, behavioral economics, or marketing science.
Depth in advanced methods, such as hierarchical Bayes and simulators, psychometric scale development, segmentation, pricing research, or SQL and multilevel modeling.
Experience evaluating AI or LLM-powered products, such as human evaluation design, rubrics or rater reliability.
Research across markets in LATAM, APAC or EMEA, including translating survey instruments.
Responsible AI-native research workflows, such as using LLM tools to speed up instrument design, coding of open-ended responses or analysis.
What we offer
Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, Uniswap.
Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.
Location: Remote - USA
Workplace: Remote
SOLUTIONS ARCHITECT
Our Solutions Architecture team connects business priorities with practical technical solutions, helping customers understand how Chainalysis can support their most important objectives.
In this role, you will provide technical leadership throughout the customer journey. You will turn complex requirements into clear recommendations, help customers envision how our products fit into their operating environment, and guide them toward measurable business outcomes.
As a Solutions Architect, you'll develop a deep understanding of Chainalysis solutions and the problems our customers are trying to solve. You'll explain complex concepts in a clear, compelling way to technical practitioners, business leaders, and executive stakeholders. You'll also build practical, customer-specific solutions that support deployment, integration, adoption, and long-term value.
In this role, you'll:
- Serve as a core member of the account team, partnering closely with Sales, Services, Customer Success, Product, and Engineering.
- Take ownership of customer outcomes across the full lifecycle, from initial discovery and solution design through investigation support, compliance program delivery, deployment, enablement, adoption, and expansion.
- Lead discovery conversations that uncover customer objectives, operational pain points, use cases, technical constraints, and success criteria.
- Translate business and operational needs into clear technical requirements, solution designs, and implementation paths.
- Articulate Chainalysis capabilities in a way that is relevant to each customer's compliance, risk, fraud, investigations, or security environment.
- Create tailored demonstrations, proof-of-value experiences, and technical narratives that show how Chainalysis can address customer priorities.
- Conduct blockchain investigations, deliver compliance and regulatory guidance, and build technical solutions such as notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows.
- Develop AI-assisted workflows that accelerate and automate investigations, analysis, and customer processes, adapted to each customer's operating model, data, controls, and risk framework.
- Design automation that fits into existing compliance, risk, fraud, investigations, or security operations rather than requiring customers to redesign how they work.
- Help customers access and operationalize Chainalysis data through APIs, integrations, and fit-for-purpose technical patterns.
- Provide guidance on solution architecture, API implementation, workflow design, data movement, and integration considerations.
- Drive platform adoption by connecting customer workflows to Chainalysis capabilities and identifying new use cases.
- Identify creative, responsible approaches to difficult customer problems, while balancing speed, scalability, security, maintainability, and measurable impact.
- Build trust through sound technical judgment, clear communication, reliable execution, and a strong understanding of the customer's business.
- Assemble the technical evidence base, including outcome data, consumption metrics, adoption analysis, and expansion signals, that supports quarterly impact reporting and renewal conversations.
- Build customer capability and self-sufficiency rather than creating ongoing dependence on the Solutions Architecture team.
- Own the feedback loop between customers and Product/Engineering, translating field insights and feature requirements into product improvements and bringing those improvements back to customers.
- Act as a trusted advisor to customers, meeting them at their current level of crypto-maturity and partnering with them to advance their understanding, processes, and outcomes.
- Represent Chainalysis at customer meetings, industry events, and conferences.
- Contribute to the wider Solutions Architecture team through reusable assets, knowledge sharing, internal initiatives, and better ways of working.
We're looking for candidates who have:
- Several years of experience in one or more relevant areas, such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management.
- Experience making complex technical or operational concepts understandable to different audiences.
- Strong storytelling, presentation, and written communication skills, with the ability to engage both technical teams and executive stakeholders.
- A creative, structured, and investigative approach to solving challenging customer problems.
- Comfort working with technical tools and learning new technologies quickly. Experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is valuable.
- The curiosity and initiative to develop technical depth over time; you do not need to arrive with a complete technical stack, but you should enjoy investigating how things work and building the skills to solve new problems.
- The ability to operate effectively when requirements are ambiguous, information is incomplete, or the best path forward has not yet been defined.
- A collaborative, generous approach to working with others, including a willingness to share knowledge, seek input, and improve team practices.
- A demonstrated focus on measurable customer outcomes, not simply technical activity or product usage.
- An interest in blockchain and a desire to keep building your understanding of the technology, the market, and the customers we serve.
Total Compensation:
• Base Salary Range: $160,000-$185,000
• Offers Commission: 75/25 OTE
• Offers Equity
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: United States
Are you a sports performance professional considering a career change?
Are you motivated by performance, accountability, and the challenge of building something within a defined territory?
If you have a sports performance background — Sports Science, Athletic Training, Strength & Conditioning, or similar — and are hungry to learn the craft of consultative field sales, this Business Development Manager (BDM) role at VALD may be the next step in your career.
About VALD
VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with 5 offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the VALD Business Development Manager Role
This is a
FIELD SALES role
with defined territory ownership.
While this position is considered “remote” in that VALD does not operate a local office in every territory, this is not an inside sales or work-from-anywhere role. Business Development Managers are expected to spend time in the field meeting clients, performing product demonstrations, and developing relationships across their assigned territory.
Location & Residency Requirements
Applicants must live within 60 minutes of a major airport in the posted states associated with this role and able to travel around 3–4-hour radius of where they live.
Candidates who do not currently live within the territory must be willing to relocate within 30 days of offer/start date.
Applications from candidates planning to relocate will be considered; however, priority is given to qualified candidates already residing within the territory or those who have a history/network within the assigned territory
No relocation reimbursement is offered
.
About the VALD Business Development Team
The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD.
With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business.
Is this you?
Travel & Field Expectations
Approximately 50% travel, primarily regional.
Frequent day travel by car, with regular overnight stays depending on territory.
Limited air travel may be required based on geography (all work-related travel is reimbursed)
Standard working hours are expected, with occasional evenings or weekends required for conferences, events, or lead follow-up.
Reliable personal vehicle required (all work-related mileage is reimbursed).
Ability to transport and demonstrate VALD equipment; carrying demo equipment up to ~75 lbs is required. Vehicle suitability (to fit VALD systems) can be discussed during interviews.
Qualifications & Experience
Background in sports performance (ATC, S&C, Exercise Science, or similar)
New graduates welcome; preferred candidates have 2+ years of field experience
Strong communication skills across in-person, virtual, and written formats
Comfort with cold prospecting (drop-ins, calls, emails)
Confidence engaging with professionals at all levels (students to executives)
Experience using CRM platforms (HubSpot preferred) and Microsoft 365 tools
Prior field sales experience is considered
only
if aligned with clinical background and having sold within subscription-based sales models
Who Succeeds in This Role
The strongest BDMs at VALD share two defining traits:
Lifelong learners
— curious, coachable, and driven to improve their craft.
GRIT
— able to handle rejection, fail forward, accept feedback without ego, and stay focused on long-term success.
This role is well suited for:
Health professionals seeking a career change into sales
Early-career BDMs
Mid-career sales professionals with relevant clinical and industry background
Key Responsibilities
Own and manage a defined sales territory, focusing on high schools
Self-generate a sales pipeline through outbound prospecting and marketing driven inbound opportunities
Conduct in-person and virtual product demonstrations & oversee client trials
Work full-cycle sales opportunities in partnership with Contracts and Client Success
Achieve monthly and quarterly quota targets based on quantity of systems sold
Accurately manage pipeline activity using CRM tools (HubSpot experience is a plus)
Represent VALD professionally at conferences, events, and industry meetings
Compensation & Benefits
Commission and on-target bonus structure
Home office setup or co-working allowance offered
Full VALD equipment demo kit, iPad, and a work computer
Monthly expense reimbursement
Monthly fitness and wellness allowance
Medical, vision, dental insurance, and 401(k)
It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application!
We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.
Why VALD?
At VALD, you’ll join a global team redefining how performance and healthcare professionals measure and improve human movement.
We offer opportunities to learn from high-performing teams, collaborate across disciplines, and grow within a company that values curiosity, accountability, and impact. Semi-annual global team gatherings provide opportunities for professional development and connection, while our culture prioritizes inclusion, diversity, and long-term growth.
VALD Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Conditions of Employment
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Location: Lisbon
Workplace: onsite
About Spin.AI
Spin.AI is a SaaS security company headquartered in Palo Alto, CA, protecting organizations against SaaS ransomware, data loss, data leaks, risky third-party apps, and compliance gaps across their mission-critical SaaS applications.
SpinOne is an all-in-one SaaS security platform that brings together backup and disaster recovery, ransomware detection and response, data loss prevention (DLP), and SaaS security posture management (SSPM) for Google Workspace, Microsoft 365, Salesforce, and Slack. With the acquisitions of Revyz (backup and recovery for Atlassian Jira and Confluence) and DoControl (SaaS data loss prevention), Spin.AI continues to expand its coverage of the SaaS stack. More than 1,500 organizations worldwide trust Spin.AI to protect their data. Learn more
here
.
Position Summary:
We are looking for an experienced, technically strong, customer-obsessed Customer Support Engineer to support our European customers. You will be the first technical point of contact for IT administrators, security teams, and MSP partners, helping them get the most out of the Spin.AI platform—from onboarding and configuration to troubleshooting backups, restores, security alerts, and integrations.
This is a hands-on role for someone who enjoys solving complex problems, explaining technical concepts clearly, and building trust with customers. You will work closely with our Engineering, Product, Customer Success, and Sales teams, and your feedback will directly shape the product and our knowledge base.
This role is based in our Lisbon, Portugal office. You will work from the office during the week, and weekend work is done remotely. Hours follow European business hours, with some overlap with our US-based teams.
What You Will Do:
Provide technical support to customers and partners via email, chat, and video calls, meeting response and resolution SLAs.
Research, diagnose, and resolve issues across Spin.AI products, including backup and restore, ransomware protection, DLP, SSPM/app risk assessment.
Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, Slack, including admin consoles, OAuth/API permissions, and service accounts.
Guide new customers through onboarding, setup, and best-practice configuration.
Reproduce issues, gather logs and evidence, and escalate to Engineering with clear, well-documented tickets; follow through until resolution.
Manage and document cases accurately in our ticketing system (Jira Service Management), ensuring proper recording and closure of all issues.
Write and maintain knowledge base articles, FAQs, and internal tech notes.
Act as the voice of the customer—share recurring issues, feature requests, and product feedback with Product and Engineering.
Partner with Customer Success and Account Management on adoption, renewals, and at-risk accounts, and flag expansion opportunities you spot in customer conversations.
Prepare timely reports on support trends and contribute ideas to improve support processes and tooling, including AI-assisted support.
What You Bring:
4+ years of experience in technical support, IT support, or a customer-facing engineering role, ideally at a B2B SaaS company, with a track record of owning complex technical escalations from start to finish.
Hands-on administration experience with Google Workspace and/or Microsoft 365 (Entra ID, Exchange Online, SharePoint, OneDrive, Teams).
Working understanding of SaaS and cloud concepts such as APIs, OAuth, SSO/SAML, user and permission models, and data retention.
Strong troubleshooting and problem-solving skills, with the ability to work through ambiguous issues methodically.
Excellent written and spoken English (C1 or higher) and the ability to explain technical topics to both technical and non-technical audiences.
Excellent client-facing skills, empathy, and a sense of ownership for the customer outcome.
Self-motivated and organized, able to work independently, both in the office and remotely on weekends, and prioritize multiple issues in a fast-paced setting.
Curiosity and willingness to learn the platform deeply in order to deliver fast, effective support.
Based in Lisbon, Portugal, or willing to relocate, and eligible to work in Portugal.
Nice to Have:
Experience with Salesforce, Slack, or Jira.
Background in cybersecurity, data protection, backup/recovery, or DLP.
Certifications such as Google Workspace Administrator or Microsoft 365 Administrator.
Scripting or technical tooling skills (e.g., PowerShell, Python, REST API tools like Postman).
Experience with Jira Service Management, Planhat, or similar support and CS tools.
Additional European languages (e.g., German, French, Spanish, Italian).
Experience supporting MSPs or channel partners
Room to Grow:
We invest in our people and want this role to be a launchpad. Depending on your strengths and interests, there is a clear path to grow into:
Customer Success Manager (CSM):
own a portfolio of customer relationships, drive adoption and retention, run business reviews, and work on renewals and expansions.
Solutions Engineer (SE):
partner with our Sales team on new business—running technical discovery, product demos, proofs of concept, and answering security questionnaires and RFPs.
Your deep product knowledge and customer experience from support give you a strong foundation for either path.
Benefits:
A dream team of highly motivated and talented people, with ambitious goals and challenges that require strong analytical and communication skills.
Competitive base salary + bonuses.
Office in Lisbon, Portugal, with remote work on weekends.
Medical insurance.
Clear career growth paths into Customer Success or Solutions Engineering.
Conferences, training, certifications, and other professional development opportunities.
Team-building events.
Employee Wellness Program
Unlimited PTO
Why Spin.AI?
Inc. 5000 list for 2026! 🚀
Overall Ranking: #3,309
Industry Ranking: #107
Metro Ranking: #114
State Ranking: #463
Forbes Named Spin.AI One of America's Best Startup Employers
THREE
Years in a Row (2024- 2026)
Work in a fast-moving, high-impact cybersecurity company recognized by
Gartner, Forrester, and G2
.
Collaborative, transparent culture – your ideas and experiments matter.
Direct impact: your work translates into real business growth and visibility.
Growth opportunities and performance-based rewards.
УдалённоIreland; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
ГибридBuenos Aires, Argentina
ОфисUnited States; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
География найма не уточнена
ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
УдалённоГеография найма не уточнена
География найма не уточнена
УдалённоRemote - US; Compensation for candidates in other locations will be discussed during the hiring process
УдалённоRemote (United States | Canada)
United States, Austin, TX
ОфисГеография найма не уточнена
УдалённоseniorRemote (US)
УдалённоRemote - USA
УдалённоUnited States; Applicants must live within 60 minutes of a major airport in the posted states associated with this role and able to travel around 3–4-hour radius of where they live; No relocation reimbursement is offered