Location: Portugal
Workplace: fully
About the Client
Our client provides card solutions for businesses and individuals. Its products support advertising spend, company expenses, and payouts across international markets.
Role Overview
Shape the go-to-market strategy and build a growing sales function from the ground up. As Chief Sales Officer, you will own the revenue plan, develop a skilled regional team and personally take key deals from first contact to launch and recurring volume. This is a hands-on role with scope to shape both the sales approach and the team behind it.
Key Responsibilities
Build the international sales function and define the go-to-market strategy. Prioritise countries and customer segments across CEE, EEA and MENA before expanding into Asia and LATAM.
Hire and lead regional sales managers. Allocate markets, set targets and manage performance.
Personally lead strategic deals from first contact through pricing, onboarding, integration and client launch.
Drive sales of corporate-BIN card programmes for ad spend, company expenses and gambling and betting payouts, alongside consumer-BIN cards for individuals.
Qualify prospective clients before making commercial offers. Agree non-standard deals with Product, Compliance and Operations.
Develop direct B2B, partner and referral channels in markets where mass advertising is restricted.
Own the CRM pipeline, sales forecast and revenue plan. Track gross profit, client launches and recurring volume.
Requirements
Proven experience as a Chief Sales Officer, Head of Sales or in a comparable sales leadership role.
Personal sales experience with card, payment or adjacent fintech products for high-risk clients.
Background in building sales channels for products with restricted distribution.
Background in hiring and managing sales managers across countries or regions.
Hands-on experience negotiating tariffs and running complex B2B deals through onboarding and integration.
Confirmed deals or a commercial launch in at least one of CEE, EEA or MENA.
Working knowledge of CRM pipeline management and sales forecasting.
Experience with BIN sponsors, issuers, processors or card aggregators, and launching sales from scratch in several countries is a plus.
Key Soft Skills
Strategic thinking and sound judgment.
Leadership and team development.
Negotiation and clear communication.
Ownership and accountability for results.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: United Kingdom
Workplace: fully
About the Client
Our client provides card solutions for businesses and individuals. Its products support advertising spend, company expenses, and payouts across international markets.
Role Overview
Shape the go-to-market strategy and build a growing sales function from the ground up. As Chief Sales Officer, you will own the revenue plan, develop a skilled regional team and personally take key deals from first contact to launch and recurring volume. This is a hands-on role with scope to shape both the sales approach and the team behind it.
Key Responsibilities
Build the international sales function and define the go-to-market strategy. Prioritise countries and customer segments across CEE, EEA and MENA before expanding into Asia and LATAM.
Hire and lead regional sales managers. Allocate markets, set targets and manage performance.
Personally lead strategic deals from first contact through pricing, onboarding, integration and client launch.
Drive sales of corporate-BIN card programmes for ad spend, company expenses and gambling and betting payouts, alongside consumer-BIN cards for individuals.
Qualify prospective clients before making commercial offers. Agree non-standard deals with Product, Compliance and Operations.
Develop direct B2B, partner and referral channels in markets where mass advertising is restricted.
Own the CRM pipeline, sales forecast and revenue plan. Track gross profit, client launches and recurring volume.
Requirements
Proven experience as a Chief Sales Officer, Head of Sales or in a comparable sales leadership role.
Personal sales experience with card, payment or adjacent fintech products for high-risk clients.
Background in building sales channels for products with restricted distribution.
Background in hiring and managing sales managers across countries or regions.
Hands-on experience negotiating tariffs and running complex B2B deals through onboarding and integration.
Confirmed deals or a commercial launch in at least one of CEE, EEA or MENA.
Working knowledge of CRM pipeline management and sales forecasting.
Experience with BIN sponsors, issuers, processors or card aggregators, and launching sales from scratch in several countries is a plus.
Key Soft Skills
Strategic thinking and sound judgment.
Leadership and team development.
Negotiation and clear communication.
Ownership and accountability for results.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Spain
Workplace: fully
About the Client
Our client provides card solutions for businesses and individuals. Its products support advertising spend, company expenses, and payouts across international markets.
Role Overview
Shape the go-to-market strategy and build a growing sales function from the ground up. As Chief Sales Officer, you will own the revenue plan, develop a skilled regional team and personally take key deals from first contact to launch and recurring volume. This is a hands-on role with scope to shape both the sales approach and the team behind it.
Key Responsibilities
Build the international sales function and define the go-to-market strategy. Prioritise countries and customer segments across CEE, EEA and MENA before expanding into Asia and LATAM.
Hire and lead regional sales managers. Allocate markets, set targets and manage performance.
Personally lead strategic deals from first contact through pricing, onboarding, integration and client launch.
Drive sales of corporate-BIN card programmes for ad spend, company expenses and gambling and betting payouts, alongside consumer-BIN cards for individuals.
Qualify prospective clients before making commercial offers. Agree non-standard deals with Product, Compliance and Operations.
Develop direct B2B, partner and referral channels in markets where mass advertising is restricted.
Own the CRM pipeline, sales forecast and revenue plan. Track gross profit, client launches and recurring volume.
Requirements
Proven experience as a Chief Sales Officer, Head of Sales or in a comparable sales leadership role.
Personal sales experience with card, payment or adjacent fintech products for high-risk clients.
Background in building sales channels for products with restricted distribution.
Background in hiring and managing sales managers across countries or regions.
Hands-on experience negotiating tariffs and running complex B2B deals through onboarding and integration.
Confirmed deals or a commercial launch in at least one of CEE, EEA or MENA.
Working knowledge of CRM pipeline management and sales forecasting.
Experience with BIN sponsors, issuers, processors or card aggregators, and launching sales from scratch in several countries is a plus.
Key Soft Skills
Strategic thinking and sound judgment.
Leadership and team development.
Negotiation and clear communication.
Ownership and accountability for results.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Responsibilities:
— Define and own product strategy across Distru ERP, Distru Commerce, Order Agent, Distru Analytics, and the AI product suite with accountability for revenue and growth.
— Lead the AI product suite development including unified data layer, agent builder, workflow builder, MCP, and headless experience.
— Evangelize AI vision internally and externally, identifying product-market fit and new market opportunities.
— Grow the product team from 4 to 8+ members, structuring it to serve existing ERP and Commerce customers and build new AI-first product lines.
— Manage the product timeline as the company's source of truth for shipping schedules.
— Implement AI-first product processes for planning, specification, design, and shipping.
— Collaborate closely with CEO, VP of Engineering, Head of Sales, Head of Go-to-Market, and product team.
— Own product hiring pipeline, set hiring standards, manage and coach the product team including performance management.
— Set PRD standards, review PRDs, designs, mockups, and lead adoption of AI-first product processes.
— Establish operating cadence with engineering, defining clear ownership between product and engineering.
— Work with GTM on launches, feature enablement, AI-forward content, and maintain high-quality MCP, API docs, and knowledge base.
— Run feedback loops from customers, CS, and Sales, build key customer relationships, and track feature adoption company-wide.
Requirements:
— 10+ years in product management with at least 4 years leading product teams.
— Proven product leadership including building and running product organizations, hiring, coaching, and making tough personnel decisions.
— Experience shipping AI product lines such as MCPs, Agent Builders, Workflows, Copilots in production.
— Deep technical knowledge of modern SaaS and AI stacks including infrastructure, data, AI models, full-stack development, and production concerns like reliability and observability.
— Outcome-oriented with ability to measure product decisions by revenue impact.
— Hands-on approach including writing PRDs and working closely with engineers.
— Strong AI fluency: building with AI tools, setting AI-first processes, evaluating AI workflows with observability and feedback loops.
— Experience in ERP, accounting, cannabis, or supply chain software is a strong plus.
— Experience leading product at a B2B SaaS company at a similar stage.
— Founder experience is a plus.
Benefits:
— Fully remote position across 4 continents.
— Competitive salary range $250,000 - $400,000 per year depending on experience and skills.
— Equity included.
— Employee-friendly option terms with a 10-year exercise window after 2 years.
— 18 days PTO plus 11 holidays (sick days excluded).
— Medical, dental, vision, and 401(k) for US employees.
— Access to best AI tools and a generous AI stipend.
— Yearly in-person team offsites.
— Company-wide AI growth initiatives including classes, workshops, demo days, and hackathons.
Interview process includes application questions about AI experience, leadership interview, AI product-market fit discussion, co-building session, technical leadership interview, take-home assignment, team meetings, and references.
For full details and benefits visit distru.com/careers.
Location: London; Oxford; Reading; Portsmouth; Cambridge; Crawley; Luton; Worthing; Southampton; Northampton
Workplace: remote
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.
We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.
The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.
Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Key Responsibilities:
Team Leadership & Strategy
Lead, mentor, and support the regional sales team in UK South to achieve individual and collective revenue targets.
Formulate and execute tailored market strategies and commercial plans for Ajax Systems products across the region.
Business Development & Account Management
Proactively identify and capture new business opportunities, securing meetings with key stakeholders and potential partners.
Strategize, prepare, and deliver compelling presentations to engage business partners, specifiers, and industry decision-makers.
Foster high-trust relationships with dealers, installers, and ARCs, ensuring clear communication of product features, benefits, and updates.
Advocate for the inclusion of Ajax Systems products in system specifications to influence purchasing decisions.
Partner Enablement & Market Presence
Actively represent Ajax Systems at trade shows, marketing events, and industry exhibitions to enhance brand visibility.
Gather market intelligence and customer feedback to guide management on product enhancements and future offerings.
Qualifications & Requirements
Proven track record in B2B sales within the UK security sector (Intrusion, CCTV, Fire, or related security products).
Management Experience: experience with hiring, onboarding, leading, motivating, and directing a high-performing regional sales team.
Strong business acumen with an established network of contacts among UK distributors, installers, and integrators.
Understanding of UK security industry standards, distribution channels, and vertical sectors.
High technical competence with security products and the ability to conduct effective technical product demonstrations.
Excellent presentation, negotiation, and interpersonal skills.
Proactive, self-driven, and results-oriented with a strong hunter mentality.
Willingness and ability to travel up to 70–80% of the time across the region as required by business needs.
Responsibilities:
— Support the CIS team by conducting industry research
— Assist with financial analysis
— Contribute to the preparation of client materials
Requirements:
— Prior work experience is not mandatory but considered an advantage
— Strong understanding of corporate finance, accounting, and financial modelling
— Excellent analytical and problem-solving skills
— Good communication skills
— High level of motivation and initiative
— Fluency in English (spoken and written)
Benefits:
— Exposure to complex and high-profile transactions across the CIS region
— A collaborative and intellectually stimulating work environment
— Competitive compensation
Location: Manchester; Birmingham; Sheffield; Leeds; Liverpool
Workplace: remote
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.
We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.
The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.
Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Key Responsibilities:
Team Leadership & Strategy
Lead, mentor, and support the regional sales team in UK North to achieve individual and collective revenue targets.
Formulate and execute tailored market strategies and commercial plans for Ajax Systems products across the northern region.
Business Development & Account Management
Proactively identify and capture new business opportunities, securing meetings with key stakeholders and potential partners.
Strategize, prepare, and deliver compelling presentations to engage business partners, specifiers, and industry decision-makers.
Foster high-trust relationships with dealers, installers, and ARCs, ensuring clear communication of product features, benefits, and updates.
Advocate for the inclusion of Ajax Systems products in system specifications to influence purchasing decisions.
Partner Enablement & Market Presence
Actively represent Ajax Systems at trade shows, marketing events, and industry exhibitions to enhance brand visibility.
Gather market intelligence and customer feedback to guide management on product enhancements and future offerings.
Qualifications & Requirements
Proven track record in B2B sales within the UK security sector (Intrusion, CCTV, Fire, or related security products).
Management Experience: experience with hiring, onboarding, leading, motivating, and directing a high-performing regional sales team.
Strong business acumen with an established network of contacts among UK distributors, installers, and integrators.
Understanding of UK security industry standards, distribution channels, and vertical sectors.
High technical competence with security products and the ability to conduct effective technical product demonstrations.
Excellent presentation, negotiation, and interpersonal skills.
Proactive, self-driven, and results-oriented with a strong hunter mentality.
Willingness and ability to travel up to 70–80% of the time across the UK North region as required by business needs.
Location: Berlin
XUND is a leading digital health scale-up that enables healthcare companies to digitize patient interactions and translate data into actionable insights.
It's our vision to empower patients to make better decisions. But we cannot do it alone: we need leaders, doers, and innovative minds to turn our vision into reality.
That is why we are looking for an ambitious, highly committed, and entrepreneurial team player who shares our
values of putting patients first, building an inspiring and open environment and challenging the status quo.
The Role
Join our team as a Partnership Manager and play a key role in expanding our medical device business in European healthcare markets. Your ability to build strategic relationships and structure B2B enterprise deals will allow you to turn complex industry challenges into long-term, high-impact partnerships with leading healthcare organizations. Working closely with our medical, regulatory and product teams, you will turn partner requirements into seamless digital health integrations that deliver tangible benefits to patients and healthcare systems.
Your Responsibilities
Manage and develop our existing partnerships to ensure long-term value and growth of accounts
Lead the onboarding and enablement process for new clients and channel partners
Support and lead negotiations on contracts and prices for new deals and expansions
Coordinate with the medical, regulatory and product teams to align partner requirements with our product roadmap
Analyze market trends and regulatory developments to anticipate client needs and identify expansion potential
Attend trade shows, conferences and industry events in the DACH region and across Europe
Your Profile
Bachelor's degree or higher (irrespective of specialization)
5+ years of experience in the healthcare, digital health or medical device industry
Proven track record of working with large healthcare organizations
Curious, intellectually flexible and strong problem-solving skills
Excellent written and verbal communication skills in German and English
Resident in the European Union and authorized to work
Your Benefits
Embark on a journey with one of Europe’s fastest-growing digital health scale-ups and make a real impact in a purpose-driven environment!
Take on exciting challenges while working in a dynamic space where creativity and fresh ideas are always encouraged.
Benefit from a dedicated training budget and professional development time, because we believe in growing together and supporting your skill-building journey.
Enjoy the flexibility to work from wherever suits you best – whether that’s your cozy home office, a café down the street, or one of our offices in Vienna, Budapest, or London.
Join regular team events at each office and several company-wide celebrations throughout the year to connect with colleagues, share experiences, and create lasting memories.
Be part of a vibrant, open culture with flat hierarchies and direct communication, where your voice matters and everyone’s ideas are heard.
Plus, office dogs! They're here to keep the vibes chill and remind us all to take a paws and relax.
We believe in fair and transparent compensation. The target base salary for this full-time role is €65,000 – € 75,000 gross per year, with final offers tailored to your experience, skills and qualifications. In addition, you are eligible for a performance bonus of up to 20% of your base salary, which is tied to the revenue growth of the client accounts you manage.* To ensure every team member shares in our growth, all employees participate in our Virtual Stock Option Plan (VSOP).
*We aim to pay fairly and competitively. If this range falls slightly outside your expectations, please let us know early in the process so we can explore what's possible before missing out on a great candidate.
At XUND, we know that innovation happens when different perspectives come together. Whether you’re a coding whiz, a health enthusiast, a spreadsheet guru, or a creative problem-solver, we value what you bring to the team. If you’re excited about this role but feel like you don’t “check all the boxes,” don’t worry – we still want to hear from you! We’re committed to fostering an inclusive space where everyone’s contributions are valued and respected, and we encourage candidates of all backgrounds, identities, and experiences to apply. If you’re eager to make an impact, we’d love to hear from you!
Location: Nairobi
Workplace: OnSite
ABOUT THE COMPANY
Eleving Group is a publicly listed international fintech company founded in 2012. We operate across 17 countries on three continents, offering consumer, vehicle, and smartphone financing products to millions of customers worldwide.
Mogo's mission is to enable upward social mobility for people in diverse communities around the world by providing entrepreneurs who are excluded from traditional banking systems with access to credit. By combining asset financing, fintech, AI-based underwriting, and proprietary car portals, we enable these local entrepreneurs (motorcycle taxi riders, Uber/Bolt drivers, and small business owners) to find and purchase their own vehicles.
Role Overview
The Head of Telesales & Retention owns revenue from new leads and existing customers
across the Mogo Kenya portfolio: motorcycles, cars, logbook loans, smartphones and new
products, including cash loans. The role is accountable for conversion, retention and
reactivation, and for building the machine that delivers them.
Strong day-to-day call center execution is already in place through the managers and
leads. This role sets direction, builds new teams, channels and offers, and pushes the
function to grow as the portfolio scales.
We are looking for a commercial builder: someone who has opened new sales teams,
channels and campaigns, got them hitting numbers fast, and kept pushing for the sky.
Key Responsibilities
1. Commercial Ownership
• Own conversion, 90-day retention, sleeping client reactivation and revenue targets
• Manage cost efficiency and cost per sale across the function
• Design and run agent commission and incentive schemes within the CXE
framework, subject to approval by the Head of CXE
2. Build & Launch
• Stand up new teams and channels from zero (e.g. a conversion team, scaling
WhatsApp and other non-voice sales, launching retention on new product)
• Design and launch offers and campaigns for existing customers together with
Product, Marketing and partners
• Bring the retention model to new and fast-growing products, especially
smartphones and cash loans
• Push sales and retention growth by digital and self-serve channels: app, push, in-
app offers and WhatsApp, so agents focus where a human adds value
• Run fast test cycles on scripts, offers, timing and channels, and scale what works
3. Operating Model & Playbooks
• Own how telesales works: team split, lead routing and ownership, handoffs to
Customer Care and branches, ERP rules
• Own multi-channel playbooks (calls, SMS, WhatsApp, mobile app) triggered by the
customer lifecycle
• Own channel mix and customer journeys in our engagement platform (MoEngage),
and drive requirements and adoption of sales tech: dialers (Webitel), CRM, offer
automation
• Protect lead integrity and design processes that close fraud risks
4. Team Leadership
• Lead 40+ agents through managers and leads across voice, non-voice and retention
teams
• Hire, coach and build a bench of future leaders
• Raise sales skill on the floor (scripts, objection handling) together with L&D and QA
5. Data & KPIs
• Own the KPI framework, dashboards and reporting cadence for the function
• Make sure KPIs drive the right agent behaviour and link to revenue, not just activity
• Run regular performance reviews and root-cause analysis; align QA scoring with
outcomes (dotted line to QA)
Requirements
• 6+ years in commercial roles: sales, growth, retention, or telesales / call centre
leadership
• Proven record of launching something new (a team, channel, product or campaign)
and scaling it, with numbers to show for it
• Experience leading 30+ people, directly or through managers
• Strong with data: builds own analysis in Excel or Sheets; comfortable with funnels,
cohorts and A/B tests
• Background in lending, fintech, telco, insurance, betting or BPO sales accounts.
BPO candidates: show what you built or turned around, not only what you ran
• Experience with mass-market customers in Kenya or East Africa is a strong
advantage
What We’re Looking For
• Builder and pusher: creates momentum and does not wait for permission
• Thinks in issuances, revenue, margin and cost per sale, not only calls and talk time
• Hands-on: will listen to calls, sit with agents and re-write the script
• Prefers a V1 in two weeks over a plan in two months
• Pushes teams hard and fairly; comfortable with pace and ambiguity
Reporting Line
• Reports to: Head of Customer Experience & Engagement
• Works closely with: Product, Marketing, Risk, IT, QA, L&D and Customer Care
Success in First 90 Days
• Full funnel view per team, with a weekly performance rhythm running
• At least two new initiatives launched and measured (e.g. a new team, offer or
channel)
• Measurable lift in conversion and 90-day retention
• A 12-month plan to scale retention as the portfolio grows
Location: Singapore
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We’re looking for a strong people leader to lead and develop our Creative Talent Management team. This person will be responsible for building a high-performing team that consistently sources, vets, onboards, and coordinates creative talent to support our performance marketing campaigns, UGC production, design, and other creative initiatives.
You will own team performance, develop talent management processes, and ensure the team delivers qualified creative talent within agreed timelines and quality standards. You will coach and develop team members, establish clear performance expectations, address performance gaps, and build systems that support efficient and consistent execution as the business grows.
Working closely with Creative Leadership and other stakeholders, you will anticipate talent needs, manage team capacity, and align priorities with business objectives. This role requires someone who can lead people effectively, make data-informed decisions, solve operational challenges, and take ownership of team results.
What You'll Own
People Leadership and Development
Lead, coach, and develop the Creative Talent Management team, building the skills and capabilities needed to achieve individual and team goals.
Set clear performance expectations, define individual responsibilities, and hold team members accountable for their commitments and results.
Conduct regular one-on-ones, performance reviews, and development conversations to recognize strengths, address performance gaps, and support career growth.
Provide timely, constructive feedback and manage difficult conversations, conflicts, and underperformance with fairness and professionalism.
Develop individual improvement plans when needed and follow through to ensure measurable progress.
Identify skill gaps and development needs, providing coaching and training to improve team capability and effectiveness.
Support the recruitment, onboarding, and integration of new team members as business needs evolve.
Build a culture of ownership, collaboration, accountability, and continuous improvement.
Team Performance and Operational Excellence
Own the team's performance against agreed KPIs, service-level agreements, quality standards, and delivery targets.
Monitor team productivity, talent pipeline health, turnaround times, talent quality, and stakeholder satisfaction. Identify performance gaps, determine root causes, and implement corrective actions.
Ensure the team maintains a strong pipeline of qualified creative talent to meet current project requirements and anticipated demand.
Oversee sourcing, screening, vetting, briefing, onboarding, and talent coordination processes to ensure consistent execution and quality.
Establish and improve workflows, SOPs, and quality standards that increase efficiency, consistency, and accountability.
Review workload distribution, team capacity, and project priorities to ensure resources are allocated effectively and deadlines are met.
Oversee quality assurance processes to ensure talent submissions and creative deliverables meet project requirements, brand guidelines, and campaign objectives.
Ensure talent databases, pipeline trackers, and performance reports are accurate, up to date, and used to support decision-making.
Identify operational bottlenecks, resolve recurring issues, and implement scalable solutions based on performance data and team feedback.
Ensure the team follows agreed processes while identifying opportunities to simplify workflows and improve results.
Stakeholder Management and Planning
Partner with Creative Leadership and other stakeholders to understand upcoming project requirements, forecast talent demand, and establish hiring and sourcing priorities.
Lead talent capacity planning to ensure the team can meet changing business needs without compromising quality or delivery timelines.
Translate business requirements into actionable talent plans, clear team priorities, and realistic delivery commitments.
Provide regular updates on team performance, talent availability, pipeline gaps, capacity constraints, and delivery risks.
Communicate competing priorities and resource limitations early, recommending practical solutions to keep projects on track.
Resolve escalations involving talent quality, availability, performance, and delivery timelines.
Build and maintain relationships with creative talent networks and sourcing partners to strengthen access to qualified freelancers and creators.
Stay informed about creative industry trends, sourcing platforms, and emerging practices that can improve talent quality and team performance.
Who You Are
A strong people leader who knows how to build trust, set expectations, and hold a team accountable for results.
A hands-on coach who develops people through clear feedback, structured support, and meaningful growth opportunities.
Comfortable managing underperformance, addressing conflict, and having difficult conversations with professionalism and fairness.
An outcome-oriented leader who takes ownership of team performance and follows through on commitments.
A data-informed decision-maker who uses KPIs and performance insights to identify problems, prioritize improvements, and measure results.
An organized operator who can manage competing priorities, allocate resources, and maintain delivery standards in a fast-paced environment.
A proactive problem-solver who identifies root causes rather than relying on temporary fixes.
A collaborative partner who communicates clearly, manages stakeholder expectations, and builds productive cross-functional relationships.
Adaptable and comfortable leading a remote team in a fast-growing, evolving organization.
Experience We Value
5+ years of experience in creative talent management, talent acquisition, creative recruitment, or a related function.
At least 2 years of direct people management experience, including coaching team members, managing performance, and driving team results.
Demonstrated success in developing team members, managing underperformance, and improving individual and team performance.
Experience establishing and managing KPIs, monitoring results, and implementing corrective actions or performance improvement plans.
Strong understanding of creative talent sourcing, screening, vetting, onboarding, and freelance talent coordination.
Experience supporting creative, marketing, advertising, content production, or other project-based talent needs.
Experience improving workflows, documenting SOPs, and building scalable operational processes.
Ability to use performance data to evaluate team productivity, identify bottlenecks, and make operational decisions.
Proficiency in spreadsheets and tools used to manage talent pipelines, team performance, and operational workflows.
Excellent written and verbal communication skills, with the ability to lead meetings, deliver feedback, resolve issues, and manage stakeholder expectations.
Nice to have:
Experience working with UGC creators, performance creative teams, influencer marketing, or direct-to-consumer brands.
Familiarity with freelance and project-based creative talent management.
Knowledge of creative sourcing platforms such as Casting Networks, Billo, Fiverr, and Upwork.
Experience leading remote or distributed teams.
Established relationships within the creative, advertising, or content creation industry.
Why Join Advantage HQ
Work with a team supporting high-growth consumer brands across multiple industries.
Lead and develop a team that directly supports creative production and performance marketing initiatives.
Take ownership of team performance, operational improvements, and scalable talent management processes.
Partner with experienced professionals across creative, performance marketing, and operations.
Help build systems and team capabilities that support the company's continued growth.
Work in an environment that values accountability, continuous improvement, and professional development.
Location:
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
If you're excited about leading and developing a high-performing talent team, building a culture of accountability, improving systems and processes, and taking ownership of team performance in a growing creative organization, we'd love to hear from you.
Location: Mexico
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We’re looking for a strong people leader to lead and develop our Creative Talent Management team. This person will be responsible for building a high-performing team that consistently sources, vets, onboards, and coordinates creative talent to support our performance marketing campaigns, UGC production, design, and other creative initiatives.
You will own team performance, develop talent management processes, and ensure the team delivers qualified creative talent within agreed timelines and quality standards. You will coach and develop team members, establish clear performance expectations, address performance gaps, and build systems that support efficient and consistent execution as the business grows.
Working closely with Creative Leadership and other stakeholders, you will anticipate talent needs, manage team capacity, and align priorities with business objectives. This role requires someone who can lead people effectively, make data-informed decisions, solve operational challenges, and take ownership of team results.
What You'll Own
People Leadership and Development
Lead, coach, and develop the Creative Talent Management team, building the skills and capabilities needed to achieve individual and team goals.
Set clear performance expectations, define individual responsibilities, and hold team members accountable for their commitments and results.
Conduct regular one-on-ones, performance reviews, and development conversations to recognize strengths, address performance gaps, and support career growth.
Provide timely, constructive feedback and manage difficult conversations, conflicts, and underperformance with fairness and professionalism.
Develop individual improvement plans when needed and follow through to ensure measurable progress.
Identify skill gaps and development needs, providing coaching and training to improve team capability and effectiveness.
Support the recruitment, onboarding, and integration of new team members as business needs evolve.
Build a culture of ownership, collaboration, accountability, and continuous improvement.
Team Performance and Operational Excellence
Own the team's performance against agreed KPIs, service-level agreements, quality standards, and delivery targets.
Monitor team productivity, talent pipeline health, turnaround times, talent quality, and stakeholder satisfaction. Identify performance gaps, determine root causes, and implement corrective actions.
Ensure the team maintains a strong pipeline of qualified creative talent to meet current project requirements and anticipated demand.
Oversee sourcing, screening, vetting, briefing, onboarding, and talent coordination processes to ensure consistent execution and quality.
Establish and improve workflows, SOPs, and quality standards that increase efficiency, consistency, and accountability.
Review workload distribution, team capacity, and project priorities to ensure resources are allocated effectively and deadlines are met.
Oversee quality assurance processes to ensure talent submissions and creative deliverables meet project requirements, brand guidelines, and campaign objectives.
Ensure talent databases, pipeline trackers, and performance reports are accurate, up to date, and used to support decision-making.
Identify operational bottlenecks, resolve recurring issues, and implement scalable solutions based on performance data and team feedback.
Ensure the team follows agreed processes while identifying opportunities to simplify workflows and improve results.
Stakeholder Management and Planning
Partner with Creative Leadership and other stakeholders to understand upcoming project requirements, forecast talent demand, and establish hiring and sourcing priorities.
Lead talent capacity planning to ensure the team can meet changing business needs without compromising quality or delivery timelines.
Translate business requirements into actionable talent plans, clear team priorities, and realistic delivery commitments.
Provide regular updates on team performance, talent availability, pipeline gaps, capacity constraints, and delivery risks.
Communicate competing priorities and resource limitations early, recommending practical solutions to keep projects on track.
Resolve escalations involving talent quality, availability, performance, and delivery timelines.
Build and maintain relationships with creative talent networks and sourcing partners to strengthen access to qualified freelancers and creators.
Stay informed about creative industry trends, sourcing platforms, and emerging practices that can improve talent quality and team performance.
Who You Are
A strong people leader who knows how to build trust, set expectations, and hold a team accountable for results.
A hands-on coach who develops people through clear feedback, structured support, and meaningful growth opportunities.
Comfortable managing underperformance, addressing conflict, and having difficult conversations with professionalism and fairness.
An outcome-oriented leader who takes ownership of team performance and follows through on commitments.
A data-informed decision-maker who uses KPIs and performance insights to identify problems, prioritize improvements, and measure results.
An organized operator who can manage competing priorities, allocate resources, and maintain delivery standards in a fast-paced environment.
A proactive problem-solver who identifies root causes rather than relying on temporary fixes.
A collaborative partner who communicates clearly, manages stakeholder expectations, and builds productive cross-functional relationships.
Adaptable and comfortable leading a remote team in a fast-growing, evolving organization.
Experience We Value
5+ years of experience in creative talent management, talent acquisition, creative recruitment, or a related function.
At least 2 years of direct people management experience, including coaching team members, managing performance, and driving team results.
Demonstrated success in developing team members, managing underperformance, and improving individual and team performance.
Experience establishing and managing KPIs, monitoring results, and implementing corrective actions or performance improvement plans.
Strong understanding of creative talent sourcing, screening, vetting, onboarding, and freelance talent coordination.
Experience supporting creative, marketing, advertising, content production, or other project-based talent needs.
Experience improving workflows, documenting SOPs, and building scalable operational processes.
Ability to use performance data to evaluate team productivity, identify bottlenecks, and make operational decisions.
Proficiency in spreadsheets and tools used to manage talent pipelines, team performance, and operational workflows.
Excellent written and verbal communication skills, with the ability to lead meetings, deliver feedback, resolve issues, and manage stakeholder expectations.
Nice to have:
Experience working with UGC creators, performance creative teams, influencer marketing, or direct-to-consumer brands.
Familiarity with freelance and project-based creative talent management.
Knowledge of creative sourcing platforms such as Casting Networks, Billo, Fiverr, and Upwork.
Experience leading remote or distributed teams.
Established relationships within the creative, advertising, or content creation industry.
Why Join Advantage HQ
Work with a team supporting high-growth consumer brands across multiple industries.
Lead and develop a team that directly supports creative production and performance marketing initiatives.
Take ownership of team performance, operational improvements, and scalable talent management processes.
Partner with experienced professionals across creative, performance marketing, and operations.
Help build systems and team capabilities that support the company's continued growth.
Work in an environment that values accountability, continuous improvement, and professional development.
Location:
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
If you're excited about leading and developing a high-performing talent team, building a culture of accountability, improving systems and processes, and taking ownership of team performance in a growing creative organization, we'd love to hear from you.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: London, UK
About the department
The Customer Support Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience. As the eyes and ears of the company, TAMs relay customer feedback to drive service improvements and future product development.
What you'll do
The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare’s top Enterprise customers, ensuring smooth operations and resolving technical challenges. As the primary technical contact, the TAM manages support interactions, escalations, and proactively advocates for customer needs. Collaborating with Customer Support and Account teams, they provide recommendations aligned with customer roadmaps and technical requirements.
Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking. TAMs specializing in Network Services work closely with customers to optimize their Cloudflare configurations and address key support needs.
Responsibilities
Serve as primary technical support contact.
Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
Ability to travel up to 25% of the time.
Ability to work one weekend every quarter.
Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
Understand client sentiment, own internal and customer facing escalations, and provide product support.
Ensure support tickets are solved in a timely manner.
Maintain and expand working technical knowledge of Cloudflare products.
Single threaded owner of technical support issues, working with backend teams as needed.
Work with global TAM’s to ensure coverage on critical issues.
Ensure rapid Incident response.
Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.
Examples of desirable skills, knowledge and experience
Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
Experience in security products and technologies (e.g Firewall, IPS, DDoS).
Experience in system integration and multi-vendor environments & data center deployments.
Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution.
Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
Have the business acumen of working with Fortune 500 companies and their leadership team.
Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Intellias
Meet your recruiter
Bohdana Rubets
bohdana.rubets@intellias.com
https://www.linkedin.com...
Vacancy details
Data Engineering
Data Engineer
Senior
Bulgaria, Colombia, Croatia, Poland, Portugal, Spain, Ukraine, United States
Remote
APPLY NOW
REFER A FRIEND
Intellias is looking for a
Senior Data Engineer
to join a digital healthcare initiative focused on building a large-scale health data platform that helps millions of people discover healthcare providers, connect with their health information, and make better-informed care decisions.
This is a
hands-on, high-ownership engineering role
for someone experienced in building and operating data-intensive systems at scale. You will own critical data ingestion and processing capabilities, improve data quality and reliability, and develop AI-powered solutions for complex real-world healthcare data challenges.
We are looking for an engineer who combines strong
Python and data engineering expertise with cloud-native development, production ownership, and an AI-first engineering mindset
.
What project we have for you
The project is building a
FHIR-based healthcare data platform
that aggregates provider information from national registries, EHR systems, healthcare networks, and partner data feeds.
The platform ingests fragmented and often inconsistent healthcare data, transforms it into standardized FHIR resources, resolves duplicate identities and relationships, and makes trusted provider information available through high-scale search and data services.
The engineering challenge goes well beyond traditional ETL. Provider data comes from hundreds of heterogeneous sources and contains duplicates, outdated records, conflicting identities, incomplete relationships, and inconsistent schemas. The platform must determine how these sources relate and continuously improve the accuracy and confidence of the resulting data.
The technology landscape includes
Python, Apache Spark, Prefect, AWS, Kubernetes, MongoDB, OpenSearch, and FHIR
, with AI increasingly used both as part of the engineering lifecycle and within data-processing solutions.
What you will do
Design, build, and operate
scalable data ingestion pipelines
that onboard healthcare provider data from EHR systems, national registries, healthcare networks, and partner feeds.
Transform heterogeneous source data into standardized, trusted data models, including
FHIR-native resources
.
Own
data quality end-to-end
, including validation rules, quality thresholds, confidence scoring, automated monitoring, and alerting.
Design and implement solutions for
entity resolution, deduplication, relationship inference, classification, enrichment, and data quality scoring
.
Build and evolve distributed data processing pipelines using
Python, Spark, and modern orchestration technologies
.
Improve pipeline reliability, scalability, observability, and performance so that new data sources can be onboarded efficiently and safely.
Establish and evolve
data governance standards
, including schemas, staging models, validation processes, and data refinement workflows.
Design and operate data storage and search solutions supporting large-scale healthcare datasets.
Build
AI-powered data tooling
that improves the accuracy, automation, and intelligence of data processing workflows.
Use modern AI development tools as an integral part of the engineering workflow to accelerate implementation, testing, debugging, documentation, and data analysis.
Own production operations for the solutions you build, including monitoring, troubleshooting, incident response, and root-cause analysis.
Partner with Analytics and Data Science teams to develop data quality dashboards, metrics, and reporting.
Collaborate with Product and Business stakeholders to prioritize data sources and improvements based on customer and business impact.
Contribute to technical design reviews and help establish scalable engineering patterns across the broader data platform.
What you need for this
5+ years of professional experience
building and operating data-intensive backend or data engineering systems at scale.
Strong hands-on expertise in
Python
, including development of production-grade data processing and backend services.
Strong experience designing and building
scalable data ingestion and ETL/ELT pipelines
for large and heterogeneous datasets.
Sound data engineering instincts, including
data modeling, storage design, schema evolution, query optimization, caching strategies, and selecting appropriate batch or streaming processing patterns.
Hands-on experience with
Apache Spark or Databricks
for distributed data processing.
Experience with workflow orchestration technologies such as
Prefect, Apache Airflow
, or equivalent.
Strong understanding of
data modeling, schema design, validation strategies, data transformation, and data quality management
.
Experience designing solutions for
data deduplication, entity resolution, data enrichment, classification, or record linkage
.
Experience with both relational and document-oriented databases; practical knowledge of technologies such as
MongoDB
or comparable NoSQL platforms.
Experience with search technologies such as
OpenSearch, Elasticsearch
, or comparable solutions.
Strong AWS experience, including services such as
S3, ECS/EKS, Lambda
, or equivalent cloud-native technologies.
Hands-on experience with
Docker, Kubernetes, CI/CD
, and operating cloud-native workloads in production.
Strong understanding of production data pipeline concerns including
reliability, fault tolerance, observability, monitoring, alerting, and incident response
.
Experience establishing and maintaining
data governance standards
, schemas, validation rules, and repeatable data refinement processes.
Practical experience using
AI-assisted software engineering tools
as part of the regular development lifecycle.
Strong ownership mindset and ability to independently identify data or engineering problems, propose solutions, implement them, and operate them in production.
Strong communication skills and ability to collaborate directly with engineering, analytics, product, data science, and business stakeholders.
Professional English sufficient for direct collaboration with U.S.-based teams.
Experience working with
healthcare data, HealthTech platforms, or healthcare interoperability
.
Knowledge of
FHIR
, particularly resources such as Practitioner, Organization, PractitionerRole, Endpoint, and Location.
Experience integrating data from
EHR/EMR systems, healthcare registries, provider networks
, or similar complex data ecosystems.
Experience designing data platforms handling
PHI/PII or other regulated and sensitive information
.
Familiarity with HIPAA-related data protection and security considerations.
Nice to Have
Experience building
AI-powered data processing solutions
, particularly entity resolution, relationship inference, classification, enrichment, anomaly detection, or data quality scoring.
Practical experience integrating
LLMs into production data workflows
, including evaluation, reliability, latency, cost, and data-protection considerations.
Experience with AI engineering tools such as
Claude Code, GitHub Copilot, Cursor
, or similar platforms.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Python
Spark
Workplace: remote
Location
:
The role requires on-site presence 2-3 days a week in Boston.
Responsibilities
:
Develop and execute a tailored OCM strategy aligned to the Digital program objectives, phased rollout plan, and go-live milestones
Assess change impacts and organizational readiness across all digital solution rollouts, including ELN, Lab Data Hub, Sample Inventories, LARA, and PlaNN
Create and maintain actionable OCM deliverables: stakeholder maps, communication plans, training strategies, adoption metrics, and readiness assessments
Support the transition from fragmented, manual workflows to integrated, automated scientific workflows — helping scientists shift effort from data administration to target discovery
Partner with RDP Lead and a team of Sr. Scientific Business Analysts Digital Leads, scientists, lab managers, and program leadership to build sponsorship and drive adoption across all user groups
Engage with key LoB representatives (Peptide Synthesis, Generic Biology, Rare Diseases, and In-Vivo research teams) as new use cases are continuously onboarded
Facilitate workshops, focus groups, and feedback sessions with lab scientists and scientific support staff
Support change agent networks and site champions within the Waltham facility
Navigate organizational complexity
Design and deliver clear, role-based communication materials that articulate the "why, what, and how" of transitioning to integrated digital lab tools — including ELN, Lab Data Hub, Sample Inventory, LARA, and PlaNN
Collaborate with training teams to develop scientist-facing, role-based training for each solution go-live:
ELN experiment documentation and template workflows
Instrument data ingestion and Lab Data Hub usage
Sample lifecycle management in Mosaic/BioHome
In-vivo study management in LARA (Inset Climb)
Request and reservation workflows in PlaNN (Wrike)
Ensure ongoing reinforcement and adoption support post go-live, including for use cases onboarded continuously
Actively participate in the Digital Program governance structure, collaborating with the Program Manager, RDP Lead, PMO, and LoB Representatives
What we expect
:
Bachelor's or Master's degree in Business, Organizational Development, Psychology, Communication, or related field
5+ years of OCM experience, ideally within large-scale IT or digital transformation programs
Experience working in or with research, pharma, or life sciences environments strongly preferred
Familiarity with laboratory environments, scientific workflows (e.g., experiment design, sample management, in-vivo studies), and the challenges of digitizing lab operations is a significant advantage
Experience supporting SaaS platform rollouts and multi-system integrations in complex organizations
Strong knowledge of change management methodologies (Prosci ADKAR, Kotter, etc.)
Ability to translate complex technical digital solutions into scientist-friendly language and adoption strategies
Excellent facilitation, communication, and presentation skills — comfortable engaging both scientists and senior program stakeholders
Analytical mindset with experience tracking adoption and readiness metrics
Ability to operate in a fast-paced, use-case-driven delivery model where scope evolves continuously based on prioritized research use cases
Comfortable operating in a global, matrixed organization with evolving priorities and stakeholder groups
Nice to have
:
Experience within life sciences, biotechnology, healthcare, pharmaceutical, or other regulated industries
Familiarity with scientific or laboratory environments and research workflows
We offer
:
Competitive compensation
Remote work
Flexible working hours
Continuous education, mentoring, and professional development programs
A team with excellent tech expertise
Location: Tokyo (Japan)
Junior Account Manager - APAC - Join Our Innovative Team at thinkcell Software
Our Story
At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.
What You Will Do
We are looking for a dynamic and entrepreneurial Junior Account Manager to manage our Go-to-Market activities across APAC, excluding Japan, China, Australia and New Zealand. This role is unique in its scope, encompassing Marketing, Sales and Customer Success. The primary focus, however, will be on driving user growth through sales activities. The ideal candidate will exhibit qualities of both acquiring and growing a book of customers, owning the entire sales process and ensuring customer satisfaction.
Key Responsibilities:
Manage and expand a territory with a focus on balancing new customer acquisition with nurturing existing accounts.
Own the entire sales process from beginning to end, including prospecting, lead generation, qualification, value proposition presentation, solution demonstration, negotiation, and closing.
Conduct cold calls and reach out to new teams at existing customers to explain the value proposition, demonstrate solutions, and convert prospects into loyal customers.
Receive guidance and support from leadership but exercise independent thinking and initiative to achieve sales goals.
Run account forensics to enable a data-driven sales approach, customized to the individual customer.
Execute strategic sales plays tailored to specific customer profiles.
Follow up on leads and inbound requests in your territory and maximize conversion rate of trials (e.g. adjust email sequences and messaging).
Localize and run marketing campaigns – with support from our central team.
Enable post-deal product adoption (e.g. trainings) supported by a central enablement team.
Monitor customer health, detect and prevent churn.
You will be great for this position if you have
2-4 years of experience in a commercial role (e.g. account mgmt., sales, customer success, business development) in SaaS / software or tech company – ideally in a start-up or scale-up setting.
University Degree, preferably in business or computer science, or related field.
Experience working with customers across APAC markets, including Indonesia, Thailand, the Philippines, Malaysia or Singapore.
Experience in navigating organizational structures and corporate dynamics of large customers.
Understanding of common GTM tools (e.g. Salesforce.com, Outreach.io).
Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships.
Self-starter with a can-do attitude and an entrepreneurial mindset.
Appreciation of our product – willingness to understand thinkcell’s product is a must (don’t worry, it’s very intuitive), experience with thinkcell a plus.
Willingness to work on-site in Tokyo, minimum of 4 days/week.
Proficiency in Microsoft Office.
Fluency in English is required. Japanese language is a plus.
Our Values
As part of our team, you will embody and help shape the following principles that define us:
Forward Thinking
: We embrace change and challenge the status quo.
Ownership
: We take pride in our work and learn from our mistakes.
Customer First
: We prioritize delivering lasting value.
Unified Team
: We foster collaboration, respect, and integrity.
Strive for Excellence
: We set ambitious goals and pursue quality.
We believe in a human hiring process, every application is personally reviewed.
Why is thinkcell the right place for you?
We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, London, Tokyo, and Dubai, we’re a diverse team of over 250 people, committed to innovation and excellence.
thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!
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УдалённоleadManchester; Birmingham; Sheffield; Leeds; Liverpool
Berlin; We’re committed to fostering an inclusive space where everyone’s contributions are valued and respected, and we encourage candidates of all backgrounds, identities, and experiences to apply
ОфисheadNairobi
leadSingapore
leadMexico
География найма не уточнена
seniorГеография найма не уточнена
УдалённоleadСША; The role requires on-site presence 2-3 days a week in Boston
juniorTokyo (Japan); We encourage applicants from all backgrounds to apply
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