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Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is building AI systems that will shape the trajectory of one of the most consequential technologies in human history. That work requires physical infrastructure at significant scale, and building that infrastructure the right way means being a real, long-term partner to the communities where we operate. We are looking for a Community Engagement Manager in New York to join our Public Policy team and serve as Anthropic's on-the-ground presence in the communities where our data centers are sited, built, and operated. This is not a communications role or a government affairs role, though you will do elements of both. It is a relationship role: your job is to make Anthropic a trusted, visible, and valued neighbor, from the earliest stages of site selection through construction and long-term operations. You will be the connective tissue between Anthropic's Policy and Infrastructure teams and the local officials, community organizations, economic development partners, and residents who have a stake in what we build. You will surface concerns before they escalate, translate our technical and operational plans into clear local benefits, and build the coalitions that allow us to move quickly and responsibly. Because Anthropic's infrastructure footprint is still early in its growth, you will also help write the playbook: the processes you build in your first markets are the ones we will use as we expand. You will travel regularly across New York State, including upstate communities, up to 50% of the time, and occasionally to other Anthropic data center markets. Key responsibilities Build and maintain trusted, sustained relationships with town, village, city, and county elected officials and administrators, planning and zoning boards, local industrial development agencies, state agencies, economic development organizations, community groups, civic leaders, labor and building trades organizations, educational institutions, and workforce partners in the New York data center markets you cover Develop and execute a community engagement strategy for each of your markets, spanning site selection, pre-development, construction, and ongoing operations Build external coalitions, host education and listening sessions, and design local solutions that deliver real benefits to the communities where we operate Represent Anthropic in public forums, town halls, planning hearings, community events, and local media Monitor community sentiment and local political dynamics, and advise internal teams on risks, opportunities, and the right pace and posture for engagement Partner with the Real Estate and Infrastructure team to bring community input into how projects are planned, communicated, and delivered, not just how they are announced, including public comment and environmental review processes Work with the Communications team to develop proactive, locally relevant messaging Coordinate charitable giving, community investment, and economic development commitments in your markets, including managing nonprofit partner relationships Partner with the Energy and Sustainability team to explain our approach to environmental stewardship and respond to questions about power, water, and land use, including how New York's energy and climate policies and grid conditions shape our plans Build a community engagement playbook and repeatable processes that scale as Anthropic's infrastructure footprint grows Minimum qualifications Experience in community affairs, public affairs, economic development, government relations, local or state government, or a closely related field Direct experience working for or engaging with local governments and a broad set of community stakeholders on behalf of large infrastructure, construction, energy, or technology projects, with a working understanding of how local politics and community dynamics actually play out A skilled relationship and coalition builder who earns trust with a diverse group of stakeholders, and who maintains relationships through difficult conversations The ability to represent a company credibly in public settings, including town halls, hearings, and press interviews Strong written and verbal communication skills, including the ability to turn a complex operational plan into plain language that a local official or reporter can understand and respond to The ability to work independently, get up to speed quickly on complex policy issues, and manage multiple concurrent engagements across different markets without losing track of any of them Based in New York or willing to relocate there, and prepared to travel regularly across the region Preferred qualifications 7+ years of experience in community engagement specifically on data center, utility, energy, or large-scale industrial infrastructure projects, or in local government Familiarity with land use, zoning, and permitting processes at the local and regional level in New York, including environmental review under the State Environmental Quality Review Act (SEQRA) and local incentive approvals through industrial development agencies Experience managing corporate social responsibility programs Established relationships with economic development, workforce, labor, or civic organizations in the markets this role covers Experience working with real estate, legal, communications, and policy teams at the same time Experience engaging with Native nations in New York, including familiarity with consultation processes and Tribal sovereignty A genuine interest in the communities where you work, not just the projects you are managing The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $265,000 — $295,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: United States Workplace: Remote You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here - Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform - Remove barriers to adoption so customers achieve their desired outcomes expediently - Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations - Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions - Oversee renewals and forecasting, ensuring timely, successful commitments - Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve - Monitor and report on customer health and usage - Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for - 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred - Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC - Hands-on experience with Salesforce and other industry-standard CS platforms - History of building strong relationships across executive, business, and technical stakeholders - Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams - Habit of staying current on industry trends, CS best practices, and the competitive landscape - Startup experience - High EQ with strong verbal communication and technical writing skills - Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have - Customer success or sales experience focused on developer tools - Renewal management experience - Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) - Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor) ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Shanghai Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services. The role requires excellent communication skills, a strong understanding of payments, and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues, guide merchants through solutions, and escalate cases when necessary, all while maintaining a high level of customer satisfaction. What you will be doing: - Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat) - Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. - Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution. - Educate merchants on platform features, payment processes, and best practices to optimise their experience. - Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery. - The role requires working hours from 11:00 AM to 8:00 PM, including Public Holidays, and involves providing Instant Messaging (for e.g. WeChat) support as needed. Qualifications - Fluent in Mandarin and English - 2+ years of experience in support or operations roles, preferably within a payments environment. - Strong problem-solving skills with the ability to diagnose technical issues and provide effective solutions. - Excellent communication and interpersonal skills, with a customer-first mindset. - Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards. - Familiarity with payment processing systems, fintech platforms, or related technologies (preferred but not essential). - Proficiency in using customer service software (e.g., Zendesk, Salesforce) and CRM tools. - Proven ability to work independently as well as collaborate effectively across teams. If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant, retail and grocery partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As the Head of Account Management UKI & EU, you will lead an area that is committed to providing our Small-Medium Restaurants with a world class service to support them and be set up for success when partnering with Deliveroo. You will be responsible for driving sustainable, profitable revenue growth with our critically important portfolio of small and medium business (SMB) partners in the UK & Ireland. The role is well suited to an excellent leader that is able to combine analytical and commercial rigour, a bias to action in building high quality processes enabled by technology and the ability to inspire and motivate a large, diverse team You will own the contact strategy for the Account Management function in UKI, ensuring the right information is shared with our people to drive best in class personnel and ensure our partners are being given accurate information at all times. You will be an inspirational senior leader who is focused on working closely with the management team to identify skill gaps and implement detailed action plans to improve the knowledge on the ground. Based in Manchester and reporting to the SMB Commercial Director, this is an ideal role for an individual who has prior experience leading teams to success, ideally in an account management background with exceptional communication skills. What you’ll be doing Executing a remote account management model that supports and encourages SMB partners to maximise their delivery potential with Deliveroo Own and implement remote account management model ensuring the potential opportunity of each partner, incentivises proactive, self-led improvements by the partner while balancing the cost-to-serve for Deliveroo in terms of account-servicing resource required Collaborate with a cross-functional team involving B2B Marketing, L&D Support, Product and Finance teams to drive best in class results Delivering a seamless partner support service such that Deliveroo is considered the service leader across our portfolio of UKI & EU partners Ensure our partners maximise their potential on the platform and drive best outcomes for consumers, restaurants and Deliveroo from the first day of partnering together Leverage process improvements and contact centre technologies to ensure agents are supporting requests from partners are handled in a timely manner with high level of satisfaction Utilise data and partner insight to understand root-causes of partner issues and to work with central Product teams to address them Establish consistent routines to measure partner satisfaction that are acted upon within the SMB team and wider Deliveroo business Build, coach and lead an exceptional commercial and operational team that is engaged, inclusive and high-performing Create a compelling vision with a strong sense of unity and desire to win together across a large team of frontline colleagues Recruit and coach team members that are commercially and operationally astute with high customer- and people-centricity Establish routines and support infrastructure (including L&D) to ensure high quality standards are achieved and maintained while supporting our frontline colleagues to build a successful career with Deliveroo Foster collaboration throughout the organisation, understanding the benefit and importance of strong central / local collaboration Supporting the day-to-day Contact Centre operations ensures the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives via timely communication through a variety of methods such as visual presentations, weekly communication packs, ad hoc announcements and monthly All Hands meetings. The Candidate This role is at the heart of our operation, the ideal candidate will be someone who enjoys working in a fast paced environment and is an exceptional communicator. The candidate will be passionate about driving best in class results and have a strong track record in building and maintaining relationships at all levels. The successful candidate will have a keen eye for detail and will be someone who has the ability to manage a number of projects at the same time. The required skills include: Exceptional senior leadership skills; proven track record in driving engagement through medium-large sized workforces Strong commercial acumen with the ability to drive better outcomes for partners and businesses through implementation of relevant frameworks Strong attention to detail, setting and maintaining high standards Excellent communication skills; with the ability to present in a clear and concise manner that enables key stakeholders to understand the relevant actions that are required Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome Good problem solving skills with the ability to work independently The desired experiences include: Minimum 3 years in Account Management Leadership roles Ideally Contact Centre Experience Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Location We operate a hybrid approach to our working location, this role will be expected to be on site in our Manchester office 3 days a week. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: US Remote Workplace: Remote About the role We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution. What you'll do - Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments. - Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions. - Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. - Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. - Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. - Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. - Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations. - Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. - Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients. Who you are - 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space: - Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products. - Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint. - Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies. - Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building. - Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies. - Software debugging skills - Knowledge of web technologies, APIs, and data integration techniques. - Solid understanding of system architecture, network protocols, and Google Cloud Platform. - Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems. - Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally. - Knowledge of system software design (services, drivers, agents). - Experience with AI Agent use and creation (Claude Code, Glean, Monday etc) - Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role. - Candidate location preference: Central or Eastern timezones Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: New York, NY; Pittsburgh, PA Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... We’re hiring a People Relations Business Partner to lead Duolingo’s approach to employee relations, leaves of absence, and workplace accommodations. You will serve as a trusted advisor to Duos, managers, and People Business Partners, bringing sound judgment and consistency to complex employee matters. You’ll manage employee relations cases, own our leave and accommodations programs, and use insights across this work to strengthen our practices and employee experience as Duolingo grows globally. 🧠  You will... Employee Relations Manage Employee Relations Cases: Lead employee relations matters from intake through resolution, including employee concerns, workplace conflicts, conduct issues, and other sensitive situations. Conduct Investigations: Lead fair, thorough, and timely workplace investigations, documenting findings and partnering with Legal and People Business Partners on appropriate next steps. Advise Managers & PBPs: Provide practical guidance on employee concerns, performance and conduct matters, policy interpretation, and complex workplace situations. Build ER Practices: Develop tools, guidance, documentation standards, and case management practices that support consistent and thoughtful decision-making. Partner Across the Business: Work closely with People Business Partners, Legal, and other People teams to navigate complex or high-risk employee matters. Leaves & Accommodations Own the Programs: Lead Duolingo’s global leave of absence and workplace accommodations programs, including program strategy, employee experience, policies, processes, and continuous improvement. Lead Accommodations: Manage workplace accommodation requests from intake through implementation and follow-up, partnering with Duos and managers to identify effective, reasonable solutions. Navigate Complex Leaves: Serve as the internal expert and escalation point for complex leave matters, partnering with external administrators, Benefits, Legal, managers, and People Business Partners. Support Return to Work: Guide complex return-to-work situations and transitions between leave and workplace accommodations. Manage Vendor Performance: Establish clear expectations for external leave and accommodations partners and hold them accountable for service, accuracy, timeliness, and employee experience. Support Our Global Workforce: Partner with regional People Business Partners and Legal to navigate leave and accommodation matters across geographies and local requirements. Insights & Program Improvement Surface Trends: Analyze employee relations, leave, and accommodation activity to identify recurring themes, emerging risks, and opportunities for improvement. Look Beyond the Case: Connect patterns across individual cases to broader questions about management practices, workload, role design, policies, benefits, accessibility, and the employee experience. Turn Insight Into Action: Partner with People leadership, PBPs, Benefits, and Legal to translate what we’re learning into practical improvements. Measure Effectiveness: Develop meaningful measures of program health, including timeliness, consistency, outcomes, employee experience, and vendor performance. People Team Support Support PBP Priorities: Provide coordination and project support across select People Business Partner priorities, including documentation, reporting, research, and process work. Drive Follow-Through: Help keep defined PBP workstreams organized and moving, bringing strong attention to detail, judgment, and execution. ✅  You have... 5+ years of experience across employee relations, workplace accommodations, leave management, HR, or related areas, including experience independently managing complex employee matters. Experience conducting workplace investigations and navigating sensitive employee relations matters from intake through resolution. Strong working knowledge of workplace accommodations and leave practices, including the ADA, FMLA, and interactive process. Experience advising managers and People partners on complex employee situations and translating policies and legal requirements into practical guidance. Strong judgment and the ability to navigate sensitive or ambiguous situations with consistency and discretion. Excellent written and verbal communication skills, including clear, objective case documentation. Strong case management and organizational skills, with careful attention to confidentiality and follow-through. Ability to identify patterns across individual cases and translate them into broader organizational insights. Comfort working across teams, functions, and geographies in a fast-moving environment. ⭐  Exceptional candidates will have... Global Experience: Experience supporting employee relations, leaves, or accommodations across multiple countries or regions. Investigations Expertise: Significant experience independently conducting complex workplace investigations. Program Building: Experience building or scaling employee relations, leave, or accommodations practices. Vendor + System Management: Experience overseeing case management, external leave or accommodations administrators and using performance data to improve service. Systems & Insights: Experience using case management systems and employee data to identify trends and inform organizational decisions. The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: $163,200 — $244,800 USD Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here . Job Alerts: Sign up for job alerts here . Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com . Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice .

Location: United States Workplace: Remote You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback. What you’ll do here - Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform. - Remove barriers to adoption so customers achieve their desired outcomes expediently. - Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations. - Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes. - Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting. - Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions. - Oversee renewals and forecasting, ensuring timely, successful commitments. - Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them. - Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones. - Develop deep expertise in Coder’s products to provide global customer coverage. What we’re looking for - 5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion. - Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC; ability to discuss how these fit into a customer’s environment and inform their adoption strategy. - Experience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to understand a deployment architecture, ask informed questions about infrastructure and security, investigate common issues using logs and documentation, and turn findings into clear next steps. - Hands-on experience with Salesforce and other industry-standard CS platforms. - History of building strong relationships across executive, business, and technical stakeholders. - Consistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams. - Habit of staying current on industry trends, CS best practices, and the competitive landscape. - Startup experience. - High EQ with strong verbal communication and technical writing skills. - Self-motivated with a creative and analytical approach to problem-solving. Bonus tacos if you have - Customer success or sales experience focused on developer tools. - Renewal management experience. - Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon). - Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor). - Hands-on familiarity with Kubernetes, cloud environments (AWS, GCP, Azure), or infrastructure as code tools such as Terraform. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: United States (Remote); Canada (Remote) Workplace: Remote ROLE SUMMARY We have an opening to hire a Staff Software Engineer - Agent Optimization Temporal provides a reliable foundation powering AI leaders such as OpenAI, NVIDIA, Cursor, Lovable, and others. Its adoption is expanding to users spanning a broad range of AI applications ranging from agents to data pipelines and everything in between. The mission of the AI Foundations team is to accelerate Temporal adoption across the entire ecosystem. Our approach combines a deep understanding of use cases with rigorous application of computer systems and software design principles. In this role, you will lead our agent optimization efforts. You will design tools and mechanisms to help Temporal users build agents that are optimized for token spend and response time while maintaining result quality. Model routing is a first step, but represents the tip of the iceberg of techniques that we can apply. For example, multi-agent architecture, cache policy, and context management are all relevant. Candidates for this role should have direct experience with this problem domain. You will work closely with other AI Foundations team members, e.g., those who focus on agentic development, maintaining a set of agents skills that lift performance of Codex, Claude Code, and similar tools for developers of Temporal applications. Other team members build ecosystem integrations or develop policy and security systems. If you thrive on blending theory and practice, then this is the right team for you. We are an action-oriented group that loves to ship fast and solve customer problems. We also seek thorough technical grounding for our work and invest in systems and practices that foster long-term success. Most of Temporal’s work is open source—see for yourself here: https://github.com/temporalio [new window] WHAT YOU'LL DO - Work as a software engineer - Maintain and expand a deep understanding of agentic coding - Design and build agentic coding systems that we can trust to deliver high-quality outputs - Develop a deep understanding of AI application development patterns and techniques, including emerging approaches and architectures. - Take end-to-end ownership of new features, working with other teams to deliver exceptional reliability and a great developer experience. - Work with multiple programming languages: Python and TypeScript, Java, Go. - Serve as a domain expert on AI design patterns, collaborating with field staff to provide best-practices and canonical examples. - Work directly with our developer community to debug issues that need expert attention and get feedback on Temporal features and APIs. - Write public technical documentation describing Temporal concepts and APIs. - Go the extra mile to support a customer in need, on the rare occasion that our teams’ engineering expertise is needed. - Travel to meet your coworkers for a week once or twice a year. - Attend the occasional developer conference to talk about how great Temporal is (optional). WHAT YOU’LL BRING - 8+ years of professional work experience. - Proven experience in optimizing AI systems using both machine learning and systems techniques - Experience and passion for harnessing generative AI, particularly for agents and coding. - A deep appreciation for how to use AI to improve quality, not only to increase quantity.  - A sense of taste in code and software development practice. Your approach should be opinionated and thoughtful, but not dogmatic. - Fluency in multiple programming languages, and an affinity for learning new ones. - Deep experience with concurrent programming—you should know how to use mutexes, atomics, and other concurrency primitives safely. - Experience designing APIs and writing documentation for publicly-available libraries or modules. - Strong technical communication skills—written and verbal—in English. - BS or MS in Computer Science (or a closely-related degree), or equivalent work experience writing production-grade software. NICE TO HAVE - Familiarity with Temporal’s programming model (e.g. you’ve written an app on Temporal). - A track record of open source software contributions, including contributions to 3rd party libraries.  - Experience contributing to the architecture and design of large-scale distributed systems. - Deep background in machine learning, model training, data science, or machine learning systems. - Graduate degree in Computer Science. Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Lead, mentor and support a team of full-stack engineers through coaching, regular 1:1s and performance reviews.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Executive Assistant 3 on Twilio’s Enterprise Technology team. About the job This position in needed to bring in a highly proactive and business-minded Executive Assistant to support executives within our Enterprise Technology organization. This role extends well beyond traditional administrative support. The successful candidate will develop a strong understanding of our business, technology strategy, organizational priorities, and key initiatives—using that context to anticipate needs, manage competing demands, and help leaders and their teams operate more effectively. You will serve as a trusted partner to your executives, proactively managing their time and attention.  You will be expected to exercise sound judgment, take ownership, and move work forward even when direction is not fully defined or all information is not yet available. This role requires someone who is comfortable taking charge, solving problems, and navigating ambiguity. You will build strong relationships with executive leadership, their direct reports, and administrative partners across the organization, serving as a central point of coordination and a reliable source of insight and continuity. Responsibilities In this role, you’ll: Develop a deep understanding of the Enterprise Technology organization, including its strategy, priorities, key initiatives, stakeholders, and operating rhythms, and use that knowledge to anticipate needs and inform day-to-day decisions. Serve as a trusted thought partner to executives, providing informed input, identifying potential risks or conflicts, and helping move priorities forward without waiting for detailed direction. Strategically manage complex executive calendars by evaluating and prioritizing requests, resolving conflicts, protecting time for critical work, and redirecting or delegating meetings when appropriate. Make sound, independent decisions on behalf of executives, including determining when their participation is needed and ensuring they are prepared with the right context, materials, and desired outcomes. Manage complex domestic and international travel, prepare and reconcile expenses, and proactively address changes or issues that arise. Serve as a key point of contact for executives’ direct reports and administrative partners, building trusted relationships and facilitating effective coordination across the organization. Help translate executive priorities into action by tracking commitments, following up on decisions, and driving accountability for milestones, deliverables, and next steps. Support key projects and initiatives by gathering information, synthesizing updates, identifying dependencies, and ensuring the right stakeholders remain aligned. Draft and coordinate executive communications, presentations, program updates, meeting materials, and other written content with a high degree of clarity and professionalism. Manage leadership meeting and operating cadences, including developing agendas, coordinating presenters, preparing materials, capturing decisions and action items, and ensuring effective follow-through. Lead the end-to-end planning and execution of executive offsites, leadership summits, strategic planning sessions, and team gatherings, including budget management, venue sourcing, agenda development, material preparation, and stakeholder coordination. Organize and support special events, team activities, and other high-visibility meetings through thoughtful research, participant coordination, and logistics management. Analyze team surveys, operational information, or other inputs to identify themes and provide executives with useful insights. Identify opportunities to streamline workflows, improve operating practices, and create a more efficient and positive experience for executives and their teams. Handle sensitive information and complex situations with exceptional discretion, professionalism, and judgment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience supporting senior executives in a fast-paced, dynamic environment, preferably within the technology industry. Demonstrated ability to take ownership, operate independently, and move work forward amid ambiguity, incomplete information, and changing priorities. Strong business acumen and intellectual curiosity, with the ability to quickly understand organizational strategy, technology initiatives, and executive priorities. Proven ability to anticipate needs, exercise sound judgment, solve problems proactively, and make thoughtful decisions on behalf of senior leaders. Experience strategically managing complex executive calendars, including evaluating priorities, resolving conflicts, and making informed tradeoffs. Demonstrated ability to build trusted cross-functional relationships, partner effectively with leaders, and coordinate work across multiple teams and initiatives. Exceptional organizational skills and attention to detail, with the ability to manage multiple high-priority deliverables and deadlines simultaneously. Strong written and verbal communication skills, including experience drafting executive-ready communications and presentation materials. High level of integrity and discretion when handling confidential, sensitive, or business-critical information. Experience planning and facilitating virtual, in-person, and hybrid leadership meetings, summits, offsites, and team-building events. Familiarity with contract management, procurement processes, budget tracking, and general business workflows. Proficiency with common productivity and collaboration tools, including Google Workspace and Zoom. Demonstrated interest in and experience using AI and automation tools to improve productivity, quality, or efficiency. Desired Experience supporting executives or leadership teams within Enterprise Technology, IT, Engineering, Operations, or a similarly complex organization. Experience preparing for and coordinating business operating cadences such as Quarterly Business Reviews, annual or long-range planning, leadership team meetings, and organizational reviews. Internal or executive communications experience, including drafting leadership emails, organizational announcements, presentations, and program updates. Experience supporting c projects or programs and tracking deliverables, dependencies, risks, and decisions. Bachelor’s degree or diploma in Business, Communications, Operations, or a related field; equivalent practical experience is also valued. Location This role will be remote, based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote Workplace: Remote ABOUT ENEBA At Eneba, we're building an open, safe, and sustainable marketplace for the gamers of today and tomorrow. With over 20 million active users and counting, our marketplace brings together gamers from around the world, providing a trusted, accessible, and secure platform for discovering and purchasing digital products. We're proud of what we've achieved so far, but we're just getting started. Join us as we continue to scale, expand our product portfolio, and shape the future of gaming marketplaces. ABOUT THE TEAM Behind every great product is a team dedicated to keeping it safe. At Eneba, our Fraud & Risk Operations team plays a critical role in protecting our marketplace, maintaining user trust, and ensuring secure and fair transactions across our products. We're looking for a Fraud Specialist to help protect our marketplace by monitoring suspicious activity, investigating potential fraud, and ensuring timely resolution of fraud-related cases. You'll play a key role in identifying emerging risks, supporting fraud prevention efforts, and improving the processes that keep our platform safe for millions of users. If you're detail-oriented, analytical, and enjoy investigating complex cases while making a real impact on customer trust and platform security, we'd love to hear from you RESPONSIBILITIES - Monitor marketplace transactions and user activity to identify suspicious behavior and potential fraud. - Review and process daily fraud-related tickets, including account unban requests, held transactions, and Know Your Customer (KYC) verification cases. - Investigate suspicious transactions and account activity, following established procedures and escalating complex cases when necessary. - Analyze transaction data and user behavior to identify unusual patterns and potential fraud risks. - Use existing fraud monitoring tools, dashboards, and alerts to support daily fraud prevention activities. - Document investigation findings and maintain accurate records of fraud-related cases and decisions. - Collaborate with Fraud Analysts and other internal teams to resolve cases and improve fraud prevention processes. - Share observations and suggest improvements to existing fraud detection workflows and procedures. REQUIREMENTS - Some experience in fraud prevention, risk operations, customer support, payment operations, or a similar analytical or operational role. - Strong attention to detail and the ability to identify unusual patterns or inconsistencies. - Basic analytical skills and confidence working with data, spreadsheets, or reporting tools. - Good problem-solving skills and the ability to make informed decisions based on available information. - Ability to follow established procedures, manage daily tasks, and escalate issues when needed. - A proactive attitude, willingness to learn, and curiosity about fraud prevention and online marketplaces. - Good communication and teamwork skills, with the ability to collaborate across different teams. - Good command of English, both written and spoken. WHAT IT'S LIKE TO WORK AT ENEBA - Make an impact by helping scale a unique product and contribute to a growing global gaming marketplace. - Opportunity to participate in Eneba's Stock Options program, subject to eligibility. - Access to applicable performance-based bonuses and referral programs. - Benefit from a personal learning budget, regular feedback, and clearly defined development and progression opportunities. - Take advantage of paid volunteering opportunities, where eligible. - Enjoy additional paid time off, where included in your engagement terms. READY TO JOIN US? We'd love to learn more about you! Please submit your CV in English. To learn how we handle your personal data during recruitment, please review our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice.

Location: Argentina Workplace: fully About the Client Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers. Role Overview Take ownership of complex payment issues, from the first report to the root cause and lasting fix. You will work with skilled developers during incidents and turn investigation findings into better support practices. This is a hands-on role with scope to help develop the support function as the business grows. Key Responsibilities Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution. Investigate the root causes of complex payment issues and drive corrective actions beyond standard troubleshooting. Analyse transaction failures using transaction IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts. Coordinate incident response with the development team, from initial alert through resolution. Manage daily refund requests and related dispute cases through to closure. Build and maintain internal Knowledge Base articles based on complex investigations. Requirements 1–2+ years of experience in B2B technical support, integration support or technical account management. Hands-on experience in payments at a payment gateway, bank or payment orchestration platform. Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools. Practical understanding of Auth, Capture, Sale, Refund and Chargeback, and how 3D-Secure 2.0 works. Experience investigating payment transaction failures using logs, API responses and transaction identifiers. Languages: English B2, Russian Fluent. Experience in fintech Key Soft Skills Stays calm and focused when prioritising actions during live incidents. Uses evidence and logical reasoning to assess problems and choose next steps. Spots emerging issues early and follows through without waiting for direction. Looks for the cause of an issue rather than stopping at a temporary fix. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development Recognition of personal milestones and achievements Fully remote work arrangement from anywhere in the world

Location: Kyrgyzstan Workplace: none About the Client Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers. Role Overview Take ownership of complex payment issues, from the first report to the root cause and lasting fix. You will work with skilled developers during incidents and turn investigation findings into better support practices. This is a hands-on role with scope to help develop the support function as the business grows. Key Responsibilities Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution. Investigate the root causes of complex payment issues and drive corrective actions beyond standard troubleshooting. Analyse transaction failures using transaction IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts. Coordinate incident response with the development team, from initial alert through resolution. Manage daily refund requests and related dispute cases through to closure. Build and maintain internal Knowledge Base articles based on complex investigations. Requirements 1–2+ years of experience in B2B technical support, integration support or technical account management. Hands-on experience in payments at a payment gateway, bank or payment orchestration platform. Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools. Practical understanding of Auth, Capture, Sale, Refund and Chargeback, and how 3D-Secure 2.0 works. Experience investigating payment transaction failures using logs, API responses and transaction identifiers. Languages: English B2, Russian Fluent. Experience in fintech Key Soft Skills Stays calm and focused when prioritising actions during live incidents. Uses evidence and logical reasoning to assess problems and choose next steps. Spots emerging issues early and follows through without waiting for direction. Looks for the cause of an issue rather than stopping at a temporary fix. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development Recognition of personal milestones and achievements Fully remote work arrangement from anywhere in the world

Location: Belarus Workplace: fully About the Client Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers. Role Overview Take ownership of complex payment issues, from the first report to the root cause and lasting fix. You will work with skilled developers during incidents and turn investigation findings into better support practices. This is a hands-on role with scope to help develop the support function as the business grows. Key Responsibilities Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution. Investigate the root causes of complex payment issues and drive corrective actions beyond standard troubleshooting. Analyse transaction failures using transaction IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts. Coordinate incident response with the development team, from initial alert through resolution. Manage daily refund requests and related dispute cases through to closure. Build and maintain internal Knowledge Base articles based on complex investigations. Requirements 1–2+ years of experience in B2B technical support, integration support or technical account management. Hands-on experience in payments at a payment gateway, bank or payment orchestration platform. Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools. Practical understanding of Auth, Capture, Sale, Refund and Chargeback, and how 3D-Secure 2.0 works. Experience investigating payment transaction failures using logs, API responses and transaction identifiers. Languages: English B2, Russian Fluent. Experience in fintech Key Soft Skills Stays calm and focused when prioritising actions during live incidents. Uses evidence and logical reasoning to assess problems and choose next steps. Spots emerging issues early and follows through without waiting for direction. Looks for the cause of an issue rather than stopping at a temporary fix. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development Recognition of personal milestones and achievements Fully remote work arrangement from anywhere in the world

Location: Remote-Calgary; Toronto Workplace: Hybrid LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION Technical Program Managers work cross-functionally to lead a growing book of service engagements, ensuring automation engagements and initiatives are optimally resourced, solutioned and delivered within budget time, scope, quality, and cost constraints. WHAT YOU'LL DO AT UIPATH - Develop detailed and effective plans and monitor all aspects of program / project / workstream lifecycle, including scope, change and release management. - Attend and minute all program/project meetings and work closely with client RPA/Agentic COE and Services PMO to ensure all services are delivered and automations are aligned with client strategic objectives so that timecards and milestone completion forms are signed off promptly with invoicing initiated. - Own the full lifecycle of RPA/Agentic and custom solutions and programs from presales to order, initiation to handover. - Ensure client and internal stakeholders are managed effectively and updated on progress with risks, dependencies and issues managed with risk registry and mitigated. - Ensure all documentation and deliverables, including hands-on where necessary, are fit for purpose, follow UiPath recommended standards and of consistently high quality across engagements. - Conduct internal and client-facing program/project status meetings and present such reports as required including progress against plan, billings, resource utilization, service credits drawdown and incurred costs. - Provide weekly status summary of all programs and projects assigned and escalate to management as needed. - Drive client references and document case studies including identifying and sharing new uses for UiPath. - Collaborate and communicate with cross functional teams and internal stakeholders, including Account Execs, Customer Success and Sales Engineering teams. - Scalable and capable of stepping into a Program Manager role - Also, as an employee of UiPath you are required to comply at all times with UiPath’s policies that were communicated to you from time to time and that are available on Inside UiPath. WHAT YOU'LL BRING TO THE TEAM - 5+ years of experience in client-facing technology projects–previous program or delivery management role focused on software development and systems integration. - Experience leading multiple customer-facing projects or programs simultanesouly. - Experience in various agile, waterfall, SDLC, hybrid methodologies and continuous integration. - High attention to detail and proven ability to manage and deliver on multiple, competing, and conflicting priorities simultaneously. - PMP, PRINCE2, Project+, or similar project management certifications. - Experience in building processes, program/project management and release schedules on a global scale in a fast-paced, dynamic environment. - Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions. - Excellent English written and verbal communication skills. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is a data company, and data is our most valuable asset. The Data, Analytics & AI (DAA) organization turns WHOOP data into trusted intelligence that sharpens every team's decisions. As the data and AI ecosystem grows, making that data trustworthy and safe by default has become a strategic capability, so every product built on it can be relied on. We are seeking a Director, Data Governance to lead the function as a new pillar within the DAA organization. You will report to our VP of Data, Analytics and AI Acceleration. As the first dedicated leader of this function, you will define the strategy, operating model, and roadmap for data ownership, contracts, event taxonomy, cataloging, access policy, data quality standards, and privacy and compliance. Governance sets the policy and standards; the Data Platform & Engineering pillar engineers and implements them, so this role leads through influence, clear standards, and strong cross-functional partnership. WHOOP operates a mature data platform. This role builds the governance layer on top of it: formal ownership models, data contracts, an event taxonomy, cataloging and discovery, classification frameworks, and the policies that let the company scale into regulated environments without slowing down. You will build and lead a team and champion intelligent, AI powered approaches to continuously monitor the health and trust of our data. You should be equally comfortable setting strategy and rolling up your sleeves, and as effective presenting a data classification framework to senior leadership as you are working through a data quality standard with an engineer. Working across Data Platform & Engineering, Analytics, Data Science, Product, GRC, Legal, InfoSec, and RAD, you will earn trust across technical and business teams, drive adoption, and ship enforceable governance outcomes. RESPONSIBILITIES - Define and lead the data governance strategy, operating model, and roadmap spanning data ownership, contracts, event taxonomy, cataloging, access policy, data quality standards, and privacy and compliance (HIPAA, GDPR, CCPA), aligned with the DAA strategy. - Build, lead, and coach a small, senior team, developing your people while partnering closely with Staff level technical leaders across the org. - Establish a formal data ownership model, partnering with engineering and business stakeholders to assign stewardship and accountability for critical datasets. - Define the standards for data contracts between producing and consuming teams, covering schema stability, SLA adherence, and breaking-change management, with implementation owned by Data Platform & Engineering. - Own the event taxonomy governance framework, bringing structure to event tracking and standardizing how product and engineering teams define, name, and instrument events across platforms. - Set data quality standards (freshness, validation, monitoring) and the incident response expectations, partnering with Platform to operationalize automated testing and anomaly detection. - Champion AI powered governance approaches that proactively surface quality issues, ownership gaps, policy violations, and compliance risks. - Partner with GRC, Legal, and InfoSec to define the privacy, HIPAA, and compliance standards for how sensitive data is handled, which the platform then implements. - Define role-based access policy across the data platform, balancing security with self-service accessibility, with enforcement engineered by Platform. - Embed governance standards directly into engineering and developer workflows so the right way is the easy way, rather than relying on manual processes. - Develop governance metrics and reporting to track adoption, compliance, and data health across the organization. - Build a culture where trusted data is a shared responsibility across technical and business functions. QUALIFICATIONS - 10+ years in data, engineering, or data governance roles, with a strong background in data governance, data quality, data engineering, or data platform. - 4+ years of experience leading and building teams. - Direct experience building data governance programs or frameworks, ideally in a high-growth environment where governance was not yet formalized. - Hands-on experience with modern data stack tooling: Snowflake, dbt, Airflow/orchestration, and data catalog/lineage tools. - Working knowledge of healthcare data regulations (HIPAA), or willingness to develop deep expertise quickly given the WHOOP expansion into regulated healthcare products. - Experience implementing data quality frameworks with automated monitoring and alerting. - Experience with access control design and administration in cloud data platforms (Snowflake RBAC, row-level security, dynamic data masking). - Ability to drive cross-functional alignment on data standards and policies, and to lead highly cross-functional initiatives. Comfortable influencing engineering, product, and business teams. - Experience operating in regulated environments. - Proven track record managing data oversight for complex research initiatives, such as IRB-regulated studies or trials or regulatory filings for the FDA. - Excellent executive communication and organizational leadership. Able to translate technical governance concepts into business value for non-technical stakeholders and senior leadership. - A player-coach orientation. Willing to be deeply hands-on while building repeatable processes and growing a team. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $190,000 - $230,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: In-Office About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London, UK Role summary As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees. Role responsibilities Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints. Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues. Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking. Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools. Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal. Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users. Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events. Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs. This is an in-office/onsite position. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed. Examples of desirable skills, knowledge and experience 1–2 years of hands-on IT support or help-desk experience in a corporate environment. Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations. Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting. Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console). Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support. Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation. Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations. Application requires a current resume/CV detailing relevant IT workplace support experience. Bonus points Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji. Experience using corporate ticketing platforms such as Jira Service Management or Zendesk. Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: United Kingdom; Ireland; Cyprus; Portugal; Poland Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Join our Product and Regulatory Legal team, embedded with Kraken's Product, Design and Engineering teams to ship novel products and experiences that accelerate the global adoption of crypto. We are a tight, experienced group of lawyers from a diverse range of tradfi, fintech and crypto backgrounds who move fast, stay curious and take pride in the commercial accountability of our advice, partnering directly with Product, senior leadership and Compliance to chart clear, defensible paths to launch and to keep our licensed entities running smoothly. This is a senior product-facing legal role for the European Union. You will be the lawyer the business trusts on questions that cut across several regimes at once: for example, a single product such as a tokenised equity, a card, or an institutional custody and prime brokerage service can touch the Markets in Financial Instruments Directive ("MiFID II"), the Markets in Crypto-Assets Regulation ("MiCA"), the Payment Services Directive ("PSD2"), the Electronic Money Directive ("EMD2") and banking rules at the same time. You will bring clarity on which regime applies, what it requires, and how to launch within it.   THE OPPORTUNITY Reporting to the Head of Product Legal, you will act as a senior legal adviser to European leadership on new products, licensing structure and regulatory strategy. - Own cross-functional product counselling for European Union launches from discovery to design, launch and iteration, giving Product, Engineering, Compliance and leadership decision-ready advice with clear options and risk trade-offs - Advise on the regulatory perimeter and classification of new offerings across MiFID II and the Markets in Financial Instruments Regulation ("MiFIR"), MiCA, the European Market Infrastructure Regulation ("EMIR"), payment services and electronic money rules, and banking regulation, including where an instrument or service falls between regimes (for example tokenised securities, crypto-asset derivatives, margin and financing, and stablecoin-linked products) - Advise on payments and electronic money offerings, including the Krak card and account propositions, safeguarding, open banking and account-access obligations, and the developing Payment Services Directive 3 and Payment Services Regulation framework - Advise on banking-related questions that arise in the European Union, including bank partnerships and sponsor-bank arrangements, deposit-taking and lending perimeter questions, the Capital Requirements Regulation and Directive, and the interaction of these rules with our custody, prime brokerage and financing products - Monitor and interpret European Union legislative and supervisory developments, take part in consultations and industry association work where appropriate, and translate their significance for the business proactively - Draft and negotiate client-facing terms and conditions, taking clear, business-aligned positions - Act as gatekeeper for European Union outside counsel engagements: scope the work, estimate and manage cost, and sign off before matters go externally - Mentor and develop more junior lawyers in the team, set quality standards for plain-English, risk-based advice, and act as a senior sounding board for colleagues across the Regulatory Legal team - Use AI-assisted tools (for example Enterprise GPTs) to speed up regulatory analysis, first drafts and matter tracking, and to build self-service tools that let stakeholders answer commoditised legal and regulatory questions themselves - Advise on anti-money laundering and counter-terrorist financing requirements affecting products, including the Transfer of Funds Regulation ("Travel Rule") and the new European Union anti-money laundering package, and on market abuse, conduct, outsourcing and operational resilience obligations, including the Digital Operational Resilience Act ("DORA") - Lead or oversee licensing, authorisation and variation workstreams in the European Union, including scoping requirements, mapping pathways, supervising outside counsel, preparing application materials and managing regulator interactions     WHAT YOU BRING - Qualified lawyer admitted in Ireland, England and Wales, or another European Union Member State - 15 or more years' post-qualification experience ("PQE") in financial services regulatory law, gained at a regulated financial services institution (for example a bank, payment institution, broker-dealer, exchange, central counterparty or crypto services provider) or at a leading law firm supporting such clients, ideally with in-house or direct product counselling experience - Deep, current knowledge of several of the following, with real depth in at least two: MiFID II and MiFIR (investment services, market structure, derivatives and conduct), MiCA (crypto-asset services, custody, trading platforms and stablecoins), European Union payment services and electronic money regulation, and European Union banking regulation - Demonstrated ability to analyse novel products against overlapping regimes and give a clear view on classification and perimeter, including in areas where the rules are unsettled or supervisors have not yet spoken - Direct experience managing senior regulator relationships, including notifications, information requests, supervisory correspondence and examinations - Working knowledge of anti-money laundering and counter-terrorist financing, outsourcing and operational resilience obligations, including DORA - Proven ability to instruct, supervise and manage the cost of outside counsel across multiple jurisdictions - Outstanding analytical, drafting and organisational skills, with crisp, plain-English writing - Ability to distill complex legal and regulatory issues into clear, actionable guidance for non-lawyer stakeholders and for senior leadership - A pragmatic, commercially accountable approach to legal and regulatory risk that gives stakeholders a useful range of options and a clear recommendation - Experience mentoring or managing lawyers, and the judgement to know when to escalate - Comfort operating with a high degree of autonomy in a fast-moving, remote environment - Familiarity with using AI tools such as Enterprise GPTs to increase the efficiency of legal services     NICE TO HAVES - Experience advising on tokenised securities and the European Union Distributed Ledger Technology Pilot Regime - Experience with EMIR, including the clearing obligation, margin for non-centrally cleared derivatives and transaction reporting - Experience with prime brokerage, securities financing, margin lending or institutional custody - Experience advising on the United Kingdom cryptoasset regime or other non-European Union frameworks that intersect with European Union operations - Experience supporting regulatory aspects of corporate transactions, such as change-of-control notifications and entity migrations - Experience with European Union data protection and consumer protection rules as they apply to financial products - Fluency in a second European language - An authentic interest in crypto and digital assets, and familiarity with Payward's and competitors' products       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice