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Role Overview The Strategic WFM Analyst sits in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs). This role is a high-judgment governance function that moves beyond traditional scheduling and intraday monitoring. It translates complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, models capacity risks, and aligns executive stakeholders across Finance, Product, and Operations. You should be exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity. What You'll Do: — Translate multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements. — Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage. — Analyze demand-funnel changes (e.g., product feature rollouts, AI bot deflection shifts) and quantify their exact capacity and dollar impact. — Partner directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments. — Draft concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership. — Conduct deep-dive root-cause analyses whenever operational actuals deviate from capacity plans, and establish corrective action paths. — Standardize capacity planning frameworks, modeling templates, and operating standards across LOBs. — Maintain deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine. What We're Looking For: — Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python. — Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk. — Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos. — Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back-tested data, and align Finance, Product, and Operations leadership without formal authority. — Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, isolating what materially matters without requiring step-by-step direction. WFM Analyst Profile: Strong core WFM domain expertise with a strategic/Ops spike. This is not a generalist role and not a passive, traditional scheduler role. Hiring Process: Application Diagnostic Case Study Case Study Interview - Technical & Capacity Executive Judgement & Strategic Interview Culture Interview (People Ops) Offer

Location: Tokyo, Japan About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role In this role, you'll lead a team of Account Executives driving the adoption of safe, frontier AI with top enterprises across Japan. This role is critical to Anthropic's Japan expansion. You'll leverage your leadership expertise to propel revenue growth while developing a high-performing team. Working closely with Applied AI Engineering, Product, GTM, and Marketing teams, you'll help enterprise customers deploy AI solutions and refine our market positioning for Japan. The ideal candidate will have a deep understanding of Japanese business culture, a passion for developing people, and the ability to navigate Japan's consensus-driven sales environment. Responsibilities: Build and lead a high-performing team of Account Executives, providing coaching, mentorship, and guidance to drive team success Develop and implement sales strategies tailored to enterprise procurement cycles and budgeting processes to meet and exceed team revenue quotas Create and maintain accurate forecasts, pipeline management, and reporting while ensuring data integrity in CRM systems Partner with Enablement to develop training programs and resources that accelerate AE ramp time and effectiveness, with focus on Japanese enterprise buying cycles and decision-making processes Work closely with Applied AI Engineering teams to demonstrate technical capabilities pre-sales and optimize solutions post-sales Enable your team to have credible technical conversations about AI applications while maintaining appropriate guardrails Build strong partnerships across the organization to drive strategic initiatives Identify and execute on new market opportunities and use cases for Anthropic's AI solutions across enterprise segments Help your team navigate complex enterprise stakeholder ecosystems including executives, IT departments, and procurement offices to build consensus You may be a good fit if you have: 10 years of enterprise sales experience, preferably driving adoption of SaaS or emerging technologies 3+ years of sales leadership experience within the Enterprise segment Proven track record of building and leading high-performing sales teams selling into large enterprises, with demonstrated success in coaching and developing AEs Experience establishing and scaling sales processes, tools, and methodologies in fast-growing organizations Strong technical acumen with ability to enable credible AI conversations Track record of successful partnership with technical teams throughout the customer journey Deep understanding of enterprise buying cycles, procurement frameworks, and common pain points across industries Demonstrated ability to navigate complex, multithreaded sales cycles across diverse stakeholder groups and drive cross-functional initiatives Experience managing complex enterprise sales cycles and helping AEs secure strategic deals Excellent communication skills and ability to build relationships across all levels, from individual contributors to C-suite executives Strategic approach to market analysis combined with tactical excellence in execution Passion for AI technology and commitment to its safe, responsible development Business-level Japanese required; English proficiency strongly preferred Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Austin, TX Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As Senior Manager, Business Development, you’ll lead a North American Business Development Representative (BDR) team within Sales, balancing inbound lead qualification with proactive outbound prospecting. You’ll coach individual contributors, strengthen pipeline-generation practices, and help build a scalable talent engine that supports 1Password’s mission. Reporting to the Director, Business Development, this role is based onsite in Austin, Texas, with occasional travel. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's Austin office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: • Significant experience in business development or sales, including at least two years managing Business Development Representative (BDR) or Sales Development Representative (SDR) teams and delivering measurable performance and talent-development outcomes. • A track record of leading both inbound and outbound motions, with particular strength in designing and improving outbound campaigns, pipeline generation, lead qualification, and forecasting. • Experience coaching teams through ambiguity, adapting priorities as needs change, and contributing directly to team performance when hands-on support is needed. • Strong communication and collaboration skills, with the ability to build trust, provide clear feedback, and work effectively with Sales, Marketing, Operations, Enablement, and Channel partners. • Working proficiency with Salesforce, Outreach, and LinkedIn Sales Navigator, along with the ability to evaluate Artificial Intelligence (AI)-enabled tools and workflows thoughtfully. • A practical, team-first leadership approach that prioritizes shared outcomes, collaboration, and accountability. What you can expect: • Lead, coach, and develop BDRs across inbound and outbound activities, helping the team consistently build qualified pipeline. • Inspect activity, conversion, pipeline, and forecast signals to identify opportunities, remove barriers, and improve performance. • Design and scale outbound campaigns while improving lead routing, outreach, follow-up, qualification, and handoff processes. • Build a strong talent pipeline by identifying development opportunities and preparing BDRs for future roles across Sales. • Serve as a senior, visible leader in the Austin office by encouraging collaboration, supporting team connection, and helping address shared office needs. • Partner with Sales, Marketing, Operations, Enablement, and Channel teams to improve messaging, processes, and Ideal Customer Profile (ICP) insights. • Use sales technology and AI-enabled workflows to improve productivity, strengthen decision-making, and help the team adapt as the business evolves. USA-based roles only: The annual base salary for this role is between $121,000 USD and $175,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Dubai, United Arab Emirates; London, United Kingdom; Paris, France; Rome, Italy; Russia AHS, is seeking a highly professional, discreet, and experienced Close Protection Officer / Travelling Security to provide personal security and protection for a high-profile principal during daily activities, private engagements, and international travel. The successful candidate will be responsible for maintaining a secure environment, conducting proactive risk assessments, coordinating travel security arrangements, and ensuring the principal's safety, privacy, and comfort at all times. This role requires exceptional situational awareness, sound judgement, flexibility, and the ability to operate discreetly within a private, high-net-worth environment. Responsibilities Provide close protection and personal security for the principal during daily activities, private engagements, and international travel. Conduct advance security assessments of destinations, venues, residences, hotels, and travel routes. Plan and coordinate secure movements, transportation, and travel logistics. Identify potential security threats and implement appropriate preventive measures. Maintain continuous situational awareness and respond effectively to security incidents or emergencies. Coordinate with local security teams, venue personnel, drivers, and relevant authorities when required. Protect the principal's privacy and maintain strict confidentiality regarding personal, professional, and travel-related information. Monitor changing security conditions and adapt protection arrangements accordingly. Maintain professional conduct, readiness, and flexibility in line with the principal's schedule and operational requirements. Prepare security briefings, incident reports, and relevant risk assessments as required. Requirements Proven experience in close protection, executive protection, travelling security, or a comparable personal security role. Experience protecting high-net-worth individuals, senior executives, VIPs, or private principals is highly desirable. Relevant close protection or security training and certifications. Strong knowledge of threat assessment, advance planning, secure movement, and emergency response procedures. Experience accompanying principals on international travel and operating in different security environments. Excellent situational awareness, discretion, communication, and decision-making skills. Physically fit, professionally presented, and capable of maintaining a high level of readiness. Flexible and available to accommodate international travel and changing operational schedules. High level of integrity, confidentiality, emotional control, and professionalism. Valid driving licence and strong driving skills are an advantage. First aid and emergency medical response training are preferred. This position requires the highest standards of discretion and confidentiality when handling all matters relating to the principal, their family, residences, movements, and private affairs. Personal Attributes Discreet, trustworthy, and security-conscious. Calm and composed under pressure. Proactive, observant, and detail-oriented. Adaptable to demanding schedules and international environments. Able to work independently while coordinating effectively with the principal's wider support team. Benefits Why Join AHS? Innovative Environment : Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market. Career Advancement : Enjoy opportunities for professional growth and development, with a clear path for career progression. Exclusive Properties : Work with a portfolio of some of the most prestigious and exclusive properties in the market. Collaborative Culture : Join a team-oriented environment where collaboration and mutual support are highly valued. Client-Centric Approach : Be part of a company that prioritizes exceptional customer service and client satisfaction. Competitive Compensation : Receive a competitive salary and benefits package that rewards your hard work and dedication. Global Network : Leverage a robust network of industry contacts and high-net-worth clients. Cutting-Edge Technology : Utilize the latest sales management software and CRM systems to enhance your efficiency and effectiveness. Recognition and Rewards : Benefit from a culture that recognizes and rewards outstanding performance and achievements. Work-Life Balance : Enjoy a supportive work environment that values work-life balance and employee well-being. Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.

Роль и зона ответственности: Роль Team Lead Go нужна, чтобы усилить лидерство Go-команды: вести людей и delivery, улучшать архитектуру и качество, повышать предсказуемость delivery, управлять техдолгом и инцидентами, развивать инженерные практики и людей. Задачи: Вести людей и команду: регулярные 1:1, развитие, обратная связь, рост инженерной планки;

Who We Are: At Yuno, we build payment infrastructure enabling companies to participate in the global market. Founded by experts from payments and tech industries, our technology provides access to leading payment capabilities, allowing companies to engage customers confidently and maintain global operations through seamless integrations. We empower teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. Using advanced AI and latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role: We seek a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This leadership role requires deep technical expertise, team inspiration, customer trust-building, and driving impactful outcomes. You will be the senior technical voice for strategic accounts in the region and set standards for technical partnership at Yuno. Daily, you will lead a team of TAMs while addressing complex customer challenges. LATAM is a fast-growing payment ecosystem with unique local nuances and high-stakes integrations, rewarding precision and resilience under pressure. This role is central to Yuno's cross-functional engine, collaborating closely with Product, Development, Sales, and Partnerships teams to translate customer insights into improvements and ensure internal teams have necessary context. You will define best practices, scale the TAM function, and ensure quality and reliability in integrations. Your contribution will be: — Serve as senior technical contact for strategic accounts, managing escalations and resolving complex integration challenges — Lead high-level discussions with customer leadership on technical strategy, product trade-offs, incident management, and risk mitigation — Define and implement best practices for technical onboarding, integration delivery, and account health monitoring — Build deep knowledge of customers' business models, technical stacks, and operational needs to unlock value proactively — Partner with developers and senior engineers to provide strategic technical guidance and support solution design — Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap — Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth — Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery — Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations Skills You Need: Minimum Qualifications: — Fluency in English and Portuguese is a plus; Spanish is a plus — 5+ years experience in technical account management or integration engineering, preferably in fintech or payments — Proven track record of leading or mentoring technical teams — Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger — Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks — Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent — Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar — Strong analytical, problem-solving, and project management skills — Excellent organizational skills managing multiple accounts, team priorities, and concurrent projects — Clear and compelling communication with technical and non-technical stakeholders at all seniority levels — Experience with ticketing systems is a plus What We Offer at Yuno: — Competitive Compensation — Remote Work – work from anywhere — Home Office Bonus – one-time allowance for home office setup — Work Equipment — Stock Options — Health Plan wherever you are — Flexible Days Off

Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.

Own our detection coverage across Defender XDR, Entra ID, Sentinel, Microsoft Graph, Azure, and Microsoft 365 — from raw signal through to shipped, tuned detections. Build and maintain a living map of Microsoft security signal: what exists, known ingestion lag, where it lands, what gates it, how long it's kept, and how far you can trust it.

📚 Texnologiya: React, Typescript, State Management (Redux, Zustand), Tanstack Query, Tailwindcss, UI Libs, Git.

Responsibilities: — Manage a pipeline of institutional clients including crypto treasuries, DAOs, and crypto funds — Identify, pitch, and create product demos — Coordinate with marketing to develop BD strategies and initiatives — Own end-to-end client relationships from onboarding to commercialization — Collaborate cross-functionally with internal stakeholders across teams and geographies Requirements: — Minimum 3 years in a client-facing role — Bachelor’s degree in a related field — Rigorous self-starter with excellent communication and interpersonal skills — Passion for real-world assets and OpenEden’s mission — Entrepreneurial, relentless, with a strong work ethic — Familiarity with the crypto and DeFi industry — Proven ability to commercialize deals and build partnerships Benefits: — Early-employee opportunity at a crypto-finance/fintech startup — Learn about cryptocurrencies and crypto assets from industry veterans — Solve fast-moving, challenging, and unique business problems — Large responsibilities from Day 1 with ownership of your learning curve — Flat, dynamic, and fast-paced environment — Competitive compensation including equity

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Manager, Customer Success , you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Reporting to the Director of Customer Success, , you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works. This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation. What you'll do Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy. Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution. Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction. Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs. Develop senior-level relationships with customers and support the team in building trusted advisor partnerships. Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience. Support customers during escalations by working with other leaders to coordinate clear, effective responses. Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results. What you'll bring Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments. Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals. Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working. Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities. Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders. Willingness to travel occasionally for customer meetings and team events, as needed. Strength in communication, coaching, feedback, delegation, planning, and process improvement. Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level. Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions. About the team On the Customer Success team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab. We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners. In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: San Francisco, CA | New York City, NY | Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Integrity and Authenticity Policy Manager, you will be responsible for developing, refining, and maintaining policies that prevent the misuse of AI systems for deception, manipulation, and unauthorized monitoring at scale. You will serve as the policy owner for risks related to inauthentic behavior, influence activity, surveillance, and the profiling of individuals and groups, and you will help shape policy frameworks across several areas, including authenticity, information integrity, and privacy and surveillance. Your initial focus will be on translating the Integrity and Authenticity risk framework into clear, enforceable policies, ensuring policy language addresses emerging threats identified by partner teams, and establishing guidelines that enable consistent enforcement decisions. Many of the most serious harms in this space begin with upstream steps that look routine on their own, such as compiling records about a person, automating account creation, or sorting users by inferred identity. Part of your work will be defining where those steps become prohibited. The role will expand as AI capabilities advance. Safety is core to our mission. You will help ensure our products cannot be used to deceive people at scale, monitor and profile people without their knowledge or consent, or sort and target populations based on sensitive characteristics. Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature, as well as detailed descriptions of privacy violations, surveillance abuses, and deceptive campaigns targeting vulnerable people. Key responsibilities Develop and define policy boundaries for covert monitoring, tracking, and surveillance across different contexts, drawing the distinction between malicious behaviors and compliant dual-use scenarios Write policy guidance on facial recognition, voice cloning, and geolocation inference, specifying which uses require consent and which are prohibited outright Map the surveillance lifecycle, from target selection and data collection through analysis and covert deployment, and define the policy line at each stage so that interventions can occur early in the chain Design and oversee evaluations that measure the model's capability to support social media monitoring, people-finding, predictive profiling, and the identification or tracking of specific people, to build, develop and improve safeguards with cross-functional partners to prevent malicious behaviors Write and refine external-facing Usage Policy language and develop training guidelines, assessment rubrics, and evaluation protocols for enforcement teams, with emphasis on indicators of covert monitoring and population-level targeting Validate enforcement decisions and automated assessments, provide policy guidance on complex edge cases such as investigative research into surveillance tools, coordinate with civil society, privacy experts, threat intelligence researchers, and academics, and serve as the escalation point for complex integrity and surveillance cases Minimum qualifications Working knowledge of how deceptive campaigns and covert monitoring operate in practice, including account networks, bot operations, data aggregation pipelines, and attribution methods Familiarity with surveillance technologies and their misuse, including social media monitoring tools, people-search services, location tracking, spyware, facial recognition, and open-source intelligence techniques used against individuals General knowledge of the global regulatory landscape around data protection, privacy, platform regulation, and digital services accountability Strong policy writing skills, with the ability to translate complex threat frameworks into clear, enforceable guidelines Experience designing policies and workflows that enable both clear human enforcement decision-making and technical implementation in ML classifiers and detection pipelines Strong collaboration skills and extensive experience partnering with Engineering, Data Science, Legal, Threat Intelligence, and Policy teams on cross-functional initiatives Excellent written and verbal communication skills, with the ability to explain deceptive tactics, surveillance methods, and policy rationales to diverse audiences, including non-specialists and policymakers Preferred qualifications 5+ years of experience in policy development, trust and safety, threat intelligence, or platform integrity, with hands-on work on inauthentic behavior, surveillance-related abuse, or data misuse Experience in privacy policy, privacy engineering, or data protection work, including familiarity with privacy impact assessments and data minimization principles Experience in intelligence roles, state-aligned monitoring operations, or covert data collection campaigns Experience investigating inauthentic networks, covert monitoring, or surveillance abuses at a platform, research organization, or government body Background in digital forensics, open-source intelligence, or threat attribution Knowledge of persuasion theory, cognitive biases, and deceptive communication techniques, including social engineering and pretexting methods Familiarity with human rights and privacy frameworks as they apply to surveillance, including protections for journalists, activists, and marginalized communities Experience with trust and safety operations involving content moderation evasion, bot detection, or platform scraping enforcement Experience working with EU institutions, regulatory bodies, or policy organizations on AI governance or digital platform regulation Experience conducting adversarial testing, red teaming, or vulnerability assessments for AI systems or platforms, particularly for misuse involving monitoring or profiling Familiarity with generative AI capabilities and an understanding of how LLMs can be used for synthetic personas, social engineering, predictive profiling, or surveillance at scale The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $245,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Slovenia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels. What You'll Do Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage Identify and manage risks, issues, and dependencies with clear mitigation strategies Lead implementation of new products, tools, or processes into existing business workflows Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams Monitor project performance and KPIs, keeping delivery aligned with business outcomes Collect and analyze data to support decision-making and proposed solutions Prepare and deliver progress reports and updates to stakeholders and senior management Proactively identify process improvement opportunities and efficiency gaps across teams What We're Looking For 3+ years of project management experience Hands-on experience in business process analysis, optimization, or product workflow development Strong communication and stakeholder management skills across business and technical audiences Data-driven approach to decision-making Experience working with AI or implementing AI into products or business processes Strong organizational and delivery skills with flexibility to adapt to changing requirements English B2 or above We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Slovakia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels. What You'll Do Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage Identify and manage risks, issues, and dependencies with clear mitigation strategies Lead implementation of new products, tools, or processes into existing business workflows Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams Monitor project performance and KPIs, keeping delivery aligned with business outcomes Collect and analyze data to support decision-making and proposed solutions Prepare and deliver progress reports and updates to stakeholders and senior management Proactively identify process improvement opportunities and efficiency gaps across teams What We're Looking For 3+ years of project management experience Hands-on experience in business process analysis, optimization, or product workflow development Strong communication and stakeholder management skills across business and technical audiences Data-driven approach to decision-making Experience working with AI or implementing AI into products or business processes Strong organizational and delivery skills with flexibility to adapt to changing requirements English B2 or above We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Serbia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels. What You'll Do Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage Identify and manage risks, issues, and dependencies with clear mitigation strategies Lead implementation of new products, tools, or processes into existing business workflows Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams Monitor project performance and KPIs, keeping delivery aligned with business outcomes Collect and analyze data to support decision-making and proposed solutions Prepare and deliver progress reports and updates to stakeholders and senior management Proactively identify process improvement opportunities and efficiency gaps across teams What We're Looking For 3+ years of project management experience Hands-on experience in business process analysis, optimization, or product workflow development Strong communication and stakeholder management skills across business and technical audiences Data-driven approach to decision-making Experience working with AI or implementing AI into products or business processes Strong organizational and delivery skills with flexibility to adapt to changing requirements English B2 or above We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Portugal OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels. What You'll Do Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage Identify and manage risks, issues, and dependencies with clear mitigation strategies Lead implementation of new products, tools, or processes into existing business workflows Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams Monitor project performance and KPIs, keeping delivery aligned with business outcomes Collect and analyze data to support decision-making and proposed solutions Prepare and deliver progress reports and updates to stakeholders and senior management Proactively identify process improvement opportunities and efficiency gaps across teams What We're Looking For 3+ years of project management experience Hands-on experience in business process analysis, optimization, or product workflow development Strong communication and stakeholder management skills across business and technical audiences Data-driven approach to decision-making Experience working with AI or implementing AI into products or business processes Strong organizational and delivery skills with flexibility to adapt to changing requirements English B2 or above We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Poland OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels. What You'll Do Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage Identify and manage risks, issues, and dependencies with clear mitigation strategies Lead implementation of new products, tools, or processes into existing business workflows Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams Monitor project performance and KPIs, keeping delivery aligned with business outcomes Collect and analyze data to support decision-making and proposed solutions Prepare and deliver progress reports and updates to stakeholders and senior management Proactively identify process improvement opportunities and efficiency gaps across teams What We're Looking For 3+ years of project management experience Hands-on experience in business process analysis, optimization, or product workflow development Strong communication and stakeholder management skills across business and technical audiences Data-driven approach to decision-making Experience working with AI or implementing AI into products or business processes Strong organizational and delivery skills with flexibility to adapt to changing requirements English B2 or above We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: North Macedonia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels. What You'll Do Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage Identify and manage risks, issues, and dependencies with clear mitigation strategies Lead implementation of new products, tools, or processes into existing business workflows Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams Monitor project performance and KPIs, keeping delivery aligned with business outcomes Collect and analyze data to support decision-making and proposed solutions Prepare and deliver progress reports and updates to stakeholders and senior management Proactively identify process improvement opportunities and efficiency gaps across teams What We're Looking For 3+ years of project management experience Hands-on experience in business process analysis, optimization, or product workflow development Strong communication and stakeholder management skills across business and technical audiences Data-driven approach to decision-making Experience working with AI or implementing AI into products or business processes Strong organizational and delivery skills with flexibility to adapt to changing requirements English B2 or above We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.