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Location: Colombia Job Summary The Labeling Operations Manager (LOM), Associate provides operational support for the initial creation and relevant updates to labeling documents, including Core Data Sheets (CDS), United States Package Inserts (USPI), Summary of Product Characteristics (SPC) for products registered in the EU via Centralized, Mutual Recognition or Decentralized Procedures, and their associated Patient Labeling Documents. The LOM, Associate will be knowledgeable of labeling guidance and policies related to technical and formatting requirements, such as the QRD template and PLR format, and will raise awareness of important factors to consider when revising the label. The LOM, Associate provides project management to the Labeling Team throughout the labeling review and approval process through notification to stakeholders, ensuring that documents are produced in a timely manner according to internal SOPs and external regulatory requirements. This includes setting clear targets, ensuring Labeling Teams are aware of review and approval timelines, and following up with team members so deliverables remain on target for internal and external deadlines. Job Responsibilities Support the review and delivery of labeling documents and their associated Patient Labeling Documents. The LOM, Associate supports non-complex products and projects. Labeling Operations Manager - Associate 1 Provides operational support for project tasks, including: Prepare comparison tables for labeling team discussions. Generate necessary renditions, such as clean and marked PDF and clean and marked Microsoft Word, and bookmark renditions as appropriate. Facilitate document management workflows through the appropriate document management system. Finalize documents after QC. Notify internal stakeholders of the availability of labeling documents. Ensure compliance with Company submission standards, policies and procedures. Ensure all actions follow applicable SOPs and associated documents so that high-quality delivery and compliance are maintained. Labeling Operations Manager - Associate 2 (in addition to Associate 1) Provides operational support for simple projects, including: Consolidate comments from Labeling reviewers and Regulatory Authorities. Edit and format labeling documents and ensure compliance with the appropriate template, such as QRD or PLR. Update and maintain the CDS log. Set clear targets for review and approval timelines using effective project management. Follow up with Labeling Team members to ensure deadlines are met. Ensure appropriate tracking of labeling projects through defined procedures and optimal use of systems. Provide shadowing opportunities to Trainee LOMs. Qualifications / Skills Qualifications and skills necessary for performance of responsibilities, including education, relevant experience, licenses, certifications, and technical and managerial skills. Qualifications Education Bachelor's degree required, preferably in a science or life sciences-related field. 0-2 years of practical experience. Labeling Operations Manager - Associate 1 Experience and Attributes Excellent written and verbal communication skills. Complete fluency in English. Proven strength in logical, analytical and writing ability. Interpersonal and Communication Skills Clear and effective written and verbal communication skills. Technical Skills High attention to detail. Systems and Document Compilation Skills Excellent computer skills and proficiency with Microsoft Word and similar applications. Labeling Operations Manager - Associate 2 (in addition to Associate 1) Experience and Attributes Identifies and resolves problems proactively. Project Management Capability and Organizational Skills Demonstrated project management skills and attention to detail. Ability to assess and manage project timelines. Ability to multitask, prioritize and manage multiple projects. Ability to identify and resolve problems proactively. Appropriate decision-making, including issue escalation to the Global Labeling Lead (GLL) and other appropriate stakeholders. Interpersonal and Communication Skills Ability to liaise with stakeholders using effective means of communication. Technical Skills Ability to apply labeling regulatory guidance on formatting requirements. Ability to consolidate comments from multiple sources, such as emails and meeting minutes. Knowledge of labeling guidance and policies related to technical and formatting requirements, such as the QRD template and PLR format. Systems and Document Compilation Skills Excellent computer skills and proficiency with Microsoft Word and similar applications. Ability to prepare submission-ready documents. Organizational Relationships Provide the primary groups or key roles with which this role interacts regularly, including external interactions as appropriate. The Labeling Operations Manager, Associate reports to the Labeling Operations Manager, Team Lead.

Location: Mexico Job Summary The Labeling Operations Manager (LOM), Associate provides operational support for the initial creation and relevant updates to labeling documents, including Core Data Sheets (CDS), United States Package Inserts (USPI), Summary of Product Characteristics (SPC) for products registered in the EU via Centralized, Mutual Recognition or Decentralized Procedures, and their associated Patient Labeling Documents. The LOM, Associate will be knowledgeable of labeling guidance and policies related to technical and formatting requirements, such as the QRD template and PLR format, and will raise awareness of important factors to consider when revising the label. The LOM, Associate provides project management to the Labeling Team throughout the labeling review and approval process through notification to stakeholders, ensuring that documents are produced in a timely manner according to internal SOPs and external regulatory requirements. This includes setting clear targets, ensuring Labeling Teams are aware of review and approval timelines, and following up with team members so deliverables remain on target for internal and external deadlines. Job Responsibilities Support the review and delivery of labeling documents and their associated Patient Labeling Documents. The LOM, Associate supports non-complex products and projects. Labeling Operations Manager - Associate 1 Provides operational support for project tasks, including: Prepare comparison tables for labeling team discussions. Generate necessary renditions, such as clean and marked PDF and clean and marked Microsoft Word, and bookmark renditions as appropriate. Facilitate document management workflows through the appropriate document management system. Finalize documents after QC. Notify internal stakeholders of the availability of labeling documents. Ensure compliance with Company submission standards, policies and procedures. Ensure all actions follow applicable SOPs and associated documents so that high-quality delivery and compliance are maintained. Labeling Operations Manager - Associate 2 (in addition to Associate 1) Provides operational support for simple projects, including: Consolidate comments from Labeling reviewers and Regulatory Authorities. Edit and format labeling documents and ensure compliance with the appropriate template, such as QRD or PLR. Update and maintain the CDS log. Set clear targets for review and approval timelines using effective project management. Follow up with Labeling Team members to ensure deadlines are met. Ensure appropriate tracking of labeling projects through defined procedures and optimal use of systems. Provide shadowing opportunities to Trainee LOMs. Qualifications / Skills Qualifications and skills necessary for performance of responsibilities, including education, relevant experience, licenses, certifications, and technical and managerial skills. Qualifications Education Bachelor's degree required, preferably in a science or life sciences-related field. 0-2 years of practical experience. Labeling Operations Manager - Associate 1 Experience and Attributes Excellent written and verbal communication skills. Complete fluency in English. Proven strength in logical, analytical and writing ability. Interpersonal and Communication Skills Clear and effective written and verbal communication skills. Technical Skills High attention to detail. Systems and Document Compilation Skills Excellent computer skills and proficiency with Microsoft Word and similar applications. Labeling Operations Manager - Associate 2 (in addition to Associate 1) Experience and Attributes Identifies and resolves problems proactively. Project Management Capability and Organizational Skills Demonstrated project management skills and attention to detail. Ability to assess and manage project timelines. Ability to multitask, prioritize and manage multiple projects. Ability to identify and resolve problems proactively. Appropriate decision-making, including issue escalation to the Global Labeling Lead (GLL) and other appropriate stakeholders. Interpersonal and Communication Skills Ability to liaise with stakeholders using effective means of communication. Technical Skills Ability to apply labeling regulatory guidance on formatting requirements. Ability to consolidate comments from multiple sources, such as emails and meeting minutes. Knowledge of labeling guidance and policies related to technical and formatting requirements, such as the QRD template and PLR format. Systems and Document Compilation Skills Excellent computer skills and proficiency with Microsoft Word and similar applications. Ability to prepare submission-ready documents. Organizational Relationships Provide the primary groups or key roles with which this role interacts regularly, including external interactions as appropriate. The Labeling Operations Manager, Associate reports to the Labeling Operations Manager, Team Lead.

Location: United States JOB DESCRIPTION Job Title Senior Associate, Product Information/Claims Support (MA) Department Medical Affairs/Medical Affairs Responsibilities Primary Responsibilities: ·       Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time resulting in significant business improvement and customer satisfaction. ·       Responsible for targeting completion of process improvement projects within a specified time frame while achieving a cost reduction goal. ·       Develop and co-ordinate the performance excellence / performance improvement vision and deployment planning as defined by the Executive Team. ·       Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results. ·       Actively lead projects and provide individual contributions after key projects have been identified. ·       Liaison with finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Excellence project. ·       Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives. ·       Development and Maintenance of Client Core Data Sheet CCDS, Core Safety Information (CSI) and high-quality scientific proof. ·       Perform compliancee checks, and Compilation and formatting of Dossiers ·       Review of source documents, GAP Analysis and providing regulatory contribution Prepare and Review SOP’s for writing Global Labelling documents ·       Provide therapeutic area (e.g. Pain, Digestive Health, Smoking Cessation or UR/Allergy) knowledge support and clarification of science as needed and contributes to research activities via scientific publications. ·       Conduct and evaluate literature searches and analyze scientific literature. ·       Create standard language for product information reference manuals including FAQs for new product launches, media issues, and publications. ·       Provide medical support in reviewing the printed packaging components, labeling, and compendia. ·       Collaborate with physicians as the medical representative on cross functional teams (copy clearance committees) to both marketed products and support to new marketed concepts for promotional and non-promotional pieces to ensure medical/scientific accuracy. ·       Participate in creation of medical training materials and programs that are used to support initial and ongoing training for new employees. ·       Train employees who require in-depth scientific/medical knowledge of relevant products/therapeutic areas and in support of local and regional speakers upon solicited request. ·       Create and develops strategically targeted information in response to published scientific literature, news media releases, marketing initiatives, product recalls, or new or highly publicized medical discoveries or information. ·       Contribute to research activities via scientific publications ·       Attend key medical/pharmacy professional meetings to gain knowledge related to therapeutic areas in relevant markets ·       Research educational and technical materials in support of local and regional speakers upon solicited request ·       Assist in generating basic periodic or aggregate safety reports, regulatory submissions, PSURs, annual reports, CCDS. ·       Support Investigator initiated studies including correspondence with investigators, researching the investigator site and facilitating review and approval of IIS proposals Secondary Responsibilities: ·       Effectively organize work to complete the assigned tasks to meet deadlines ·       Ensure the assigned tasks are delivered 100% on time or before ·       Demonstrate Quality of Work & Commitment through excellence in work, ensure correctness and completeness in deliverables with minimum OR no re-work ·       Support in review of work done by peer teammates, on need basis. ·       Alerts and escalates to senior members as required, whenever project deliverable risks are visualized, OR issues encountered impacting the delivery schedule ·       Ensure error free and acceptable quality in assigned deliverables ·       Responsible to ensure training compliancee and timesheet compliancee ·       Ensure that all assigned goals [e.g. utilization, quality and timeliness] are met as per set standards for the performance year ·       Follow and comply with the Company’s Code of Conduct, Policies, and Procedures, ·       Responsible for confidentiality, integrity, availability, and safeguarding of data, ·       Responsible for reporting of security incidents and PIMS breaches as applicable, ·       Comply with company QMS, ISMS and PIMS requirements and applicable regulatory requirements, ·       Demonstrate adherence and compliancee to PIMS/GDPR requirements as follows: processed fairly, transparently, and lawfully; collected for specified and legitimate purposes; adequate, relevant, and limited to the specified purposes; processed in a secure manner Skills and Qualifications ·       Bachelor’s degree in science or above and in alignment with project / business team requirements ·       Minimum of 3 to 5 years of relevant experience in identified functional domain/ business workstream ·       Minimum 4‐ 5 years in a pharmaceutical or consumer health care organization chemical raw material manufacturer or another FDA‐ regulated environment such as a medical device manufacturer. ·       Background in labeling / artwork management, in the personal products Must be detail-oriented to pick up inconsistencies or errors in material

Location: Remote - European Region Workplace: hybrid Coinspaid Solutions is a fintech company building blockchain payment infrastructure for the global economy. We design, implement, and scale payment systems that connect digital assets with real-world financial operations. Our solutions help businesses and financial institutions operate efficiently in the evolving digital asset landscape. For over 11 years, we’ve been developing products that bring crypto payments closer to mainstream adoption. Today, our team includes 350+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams. 🏆 In 2026, Coinspaid was recognized as Best Corporate Culture in the Blockchain Industry in Europe, reflecting our focus on ownership, trust, and collaboration. Responsibilities: Gathering, validating and documenting business and system requirements Modelling business processes, including crypto transaction flows and identifying opportunities for process improvements Identifying issues, risks and benefits of existing and proposed solutions, outlining business and technical impacts Designing and documenting integrations with external systems (blockchain networks, liquidity providers, payment systems) Creating functional and system specifications (PRD, SRS, API specifications, diagrams) Simplifying complex technical and blockchain-related concepts for cross-functional teams Defining business problems through in-depth investigation and gathering of technical and non-technical information Outlining detailed requirements and ensuring delivered solutions meet business needs Participating in integration testing, UAT, and validation of financial and transaction flows Improving and maintaining product and project documentation standards Participating in development of methods and techniques for requirements management and business case preparation Collaborating with engineering, product, and business teams on solution design Understanding of blockchain fundamentals (transactions, confirmations, fees, wallets) Knowledge of major blockchain networks (Bitcoin, Ethereum, EVM-based chains) Experience working with APIs (REST, WebSocket), webhooks and event-driven systems Understanding of end-to-end transaction lifecycle (deposit, processing, settlement, withdrawal) Experience with SQL and data analysis Ability to analyze logs, API responses and transaction data Familiarity with tools such as Postman, Swagger Requirements: 5+ years of experience as a Business/System Analyst Strong analytical, mathematical and problem-solving skills Strong communication and stakeholder management skills Ability to explain complex ideas in a simple and user-friendly way Effective logical thinking and structured approach High level of prioritization, focus, and self-motivation Good understanding of SDLC, PDLC, Agile methodologies Experience with business analysis tools and process modelling (BPMN, UML, etc.) English level: B2 (spoken and written) Why should you choose Coinspaid? You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact. At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so. We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work. Flexible Benefits Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses. Work & Flexibility Fully remote work from almost anywhere Optional offices and relocation support Flexible, async-friendly environment Growth & Learning Budget for courses, certifications, and professional development Language learning support Cross-team learning and knowledge sharing Wellbeing & Support Medical insurance or reimbursement depending on location Access to mental health support Financial support for important life events Extras Merch shop with rewards system Team offsites and company events   Sounds good? Well then, we can’t wait to see your resume! To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Location: California Workplace: onsite Overview We’re hiring data collection operators to support physical AI programs. In this role, you’ll operate physical AI data collection systems (via teleoperation tools or guided interfaces) to generate high-quality real-world data used to train and evaluate AI models. This is hands-on, execution-focused work. You’ll be supporting a robotics data collection pilot using I2RT YAM bimanual robotic arms. Each station is staffed by two people, and you’ll carry out assigned teleoperation and human-robot interaction tasks to help capture reliable, consistent data.  Project Details Location: Palo Alto, CA — 100% onsite Type: Full-time, short-term W-2 employee Schedule: Full-time; 8 hours/day, 5 days/week. Must be able to stand for extended periods during shifts  Duration: Minimum 2-week engagement; potential extension through year-end and beyond (extension not guaranteed)  Start: ASAP Compensation: US$35/hour Work authorization: Must be authorized to work onsite in the U.S. Key responsibilities Operate physical AI data devices, including teleoperating bimanual robotic arms (I2RT YAM) to execute scripted tasks precisely, following SOPs. Perform human robot interaction tasks per script, including gestures and object handovers. Follow detailed instructions and documented SOPs, adapt to evolving guidelines, and complete hands-on training, applying it consistently. Coordinate closely with your station partner to maintain timing, consistency, and safety. Capture and validate data. Record trial status, notes, and anomalies as directed; promptly flag issues and assist with resets/retries. Adhere to onsite safety, privacy, and data handling protocols; provide constructive feedback to improve procedures. Support fast iteration cycles as tasks, tools, and priorities evolve. Qualifications Bachelor’s degree or equivalent work experience Experience with gaming, simulation tools, or technical systems is a plus Strong hand-eye coordination and spatial awareness Detail oriented, reliable, and consistent in repetitive, process-driven work. Clear communication and teamwork; receptive to coaching and feedback. Prior teleoperation/robotics or lab data collection experience preferred; training provided. Basic computer skills for simple logging and spreadsheets. Preferred Qualifications Exposure to robotics, autonomous systems, drones, or simulation environments Experience with teleoperation, remote control systems, or QA/testing workflows Familiarity with data collection, logging, or annotation processes Ability to quickly learn new software applications Interest in AI, robotics, or emerging technologies Experience working in structured, metrics-driven environments Please note that in order to verify work authorization as is required by Federal law (I-9 process), all new employees must complete a live video verification with their selected IDs and provide photos of these selected IDs within their first 3 days of employment.   To know more details (Click here)   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program.     As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location: California Workplace: onsite Project Details Location: Palo Alto, CA — 100% onsite Type: Contract Schedule: Full-time; 8 hours/day, 5 days/week Duration: Minimum 2-week pilot; potential extension through year-end and beyond Start: ASAP Compensation: US$50/hour Work authorization: Must be authorized to work onsite in the U.S.   Overview Lead onsite execution for the robotics data collection pilot with I2RT YAM bimanual robotic arms. Coach operators, ensure SOP adherence and safety, troubleshoot execution issues, and coordinate with client stakeholders. Note: this role does not own staffing schedules or inventory management. Key responsibilities Oversee daily execution and station readiness; enforce SOPs, quality, and safety protocols. Coach operators on teleoperation and HRI execution; provide on-the-spot refreshers and corrective guidance. Monitor live sessions and data quality; perform first-level troubleshooting and escalate issues appropriately. Maintain concise daily notes and issue trackers; communicate blockers, risks, and needs to client teams. Contribute to SOP and checklist refinements based on observations. Utilize client-provided equipment, SOPs, examples, and hands-on training to align the team on best practices. Qualifications Hands-on experience leading robotic teleoperation and/or HRI data collection. Strong communication, coaching, and problem-solving skills in lab/field environments. Comfortable driving consistency, safety, and quality in repetitive workflows. Please note that in order to verify work authorization as is required by Federal law (I-9 process), all new employees must complete a live video verification with their selected IDs and provide photos of these selected IDs within their first 3 days of employment.   To know more details (Click here)   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program.     As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location: Denmark We are looking for a Senior Backend Engineer to join a large-scale issuer processor migration programme within the payments domain. The role is focused on building and integrating high-volume backend systems, supporting complex platform migrations, and ensuring the reliability of business-critical services throughout the programme lifecycle. Location Denmark is the preferred location for this role. What you'll be working on Design, develop, and maintain backend services using Go/Golang Build integrations between complex client and vendor platforms Work with transaction processing systems, APIs, and event-driven architectures Contribute to distributed systems and microservices-based solutions Support technical integration activities across multiple platforms Perform technical analysis related to migration and integration initiatives Participate in testing throughout different stages of the migration programme Investigate and resolve technical issues arising during integration and migration Work in cloud-native environments using modern engineering practices Help ensure the stability, reliability, and continuity of high-availability, business-critical systems Collaborate closely with client, vendor, and engineering teams throughout the programme lifecycle Requirements What we're looking for Strong commercial experience with Go/Golang Proven experience designing and building complex backend systems Solid understanding of distributed systems and microservices architecture Hands-on experience with event-driven platforms such as Kafka Strong knowledge of API design and system integrations Experience working on large-scale migration or integration programmes Experience with cloud-native environments and modern engineering practices Ability to work with high-volume, high-availability backend services Experience troubleshooting complex technical issues across integrated systems Strong collaboration skills and confidence working with both client and vendor teams Relevant domain experience Experience in any of the following areas would be highly valuable: Card payments Issuer processing Banking Fintech Transaction switching Payment infrastructure Other transaction-heavy or real-time processing environments The ideal candidate combines strong backend engineering expertise with practical experience working on complex integrations and migration programmes, particularly in environments where reliability, scalability, and continuity are critical.

Location: Colombia Paired is a global staffing and recruiting agency that connects talented professionals with US-based companies. We help businesses find exceptional remote talent and support candidates throughout the hiring process. Our client is a US-based company that provides leads to real estate investors and is expanding into home services. The team moves quickly, uses data to make decisions, and takes customer problems seriously. About the role We’re looking for a hands-on Senior Customer Support to manage the day-to-day support function within the Customer Success team. You’ll guide the support team while also working directly with customers through tickets, calls, texts, and voicemails. You’ll be responsible for timely responses, strong service quality, and resolving issues thoroughly. What you’ll do Coordinate incoming support requests and ensure customers receive prompt, helpful answers. Handle complex or sensitive customer issues and follow them through to resolution. Review support conversations and coach the team on accuracy, empathy, and professionalism. Track response times, resolution rates, customer satisfaction, and support quality. Create clear processes, training materials, and knowledge base resources. Help onboard and train new support team members. Work with Customer Success, Technology, and Refunds teams to resolve issues and improve workflows. Identify opportunities to use automation and technology to make support more efficient. Requirements 3+ years of experience in customer support, customer service, or another B2B customer-facing role. Excellent written and spoken English. Experience guiding teammates, training others, or improving support processes. Strong judgment when handling frustrated customers and escalations. An organized, detail-oriented approach to managing multiple requests. Comfort using ticketing platforms, CRMs, and reporting tools. The team uses Freshdesk and GoHighLevel. A problem-solving mindset and the ability to work across teams. Experience in real estate is a plus. What success looks like Customers receive fast, complete answers; more issues are resolved without repeat contacts or unnecessary escalations; and the team has clear processes that help it deliver consistently excellent support. Benefits Benefits Competitive salary (USD) Work From Home

Location: Colombia We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers. If you thrive on process, love clean data, and get things done right the first time, this role is for you. Core Responsibilities Leasing & Resident Administration Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager Upload and organize resident documents (IDs, income proof, applications, agreements) Track lease expirations and flag renewals in advance Process resident info sheets and verify completeness Background Checks & Compliance Run and track background & credit checks Record approvals/denials per Fair Housing guidelines Maintain audit-ready resident files Support compliance with HUD, state, and park-level rules Charges, Billing & Collections Support Post rent, utilities, late fees, and one-time charges accurately Assist with water, sewer, trash, and power billing setups Identify and flag NSFs, delinquencies, and discrepancies Coordinate with accounting on corrections and reconciliations Maintenance & Work Order Support Create and update work orders in Rent Manager Track status and follow up with Community Managers Upload invoices, notes, and before/after photos Help ensure maintenance hours are logged correctly Reporting & Data Accuracy Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline) Validate data accuracy across Rent Manager and Google Sheets Proactively flag exceptions, trends, and risks Communication & Coordination Serve as back-office support for onsite Community Managers Communicate clearly via Slack and email Escalate issues with context and documentation What Success Looks Like (KPIs) Data accuracy rate ≥ 99% Lease processing turnaround ≤ 24 hours Background checks completed same business day Near-zero billing error rate 100% on-time reporting Slack responsiveness within agreed SLA Requirements 2+ years of experience in real estate back-office, property management, or operations Prior experience supporting U.S.-based clients preferred Strong proficiency in Rent Manager (or demonstrated ability to learn fast) Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced) Working knowledge of U.S. leasing, billing, and compliance concepts Extremely detail-oriented, organized, and process-driven High integrity when handling confidential data Calm under pressure and comfortable supporting multiple communities at once Bilingual (English/Spanish) strongly preferred

Location: Colombia About the Company Our client is a fast-growing B2B SaaS company that helps nonprofit organizations find and secure grant funding. The company is scaling quickly, which means a growing customer base and a real opportunity to shape how customers experience the product from day one. About the Role As a dedicated Customer Support & Onboarding Specialist, you will be the voice of the company for new and existing customers. You will solve problems, guide customers through onboarding, and manage public conversations on social media ads. This role is ideal for someone who takes ownership, thinks independently, and enjoys helping customers. What You'll Do Handle customer support tickets and emails, going into customer accounts to fix issues directly rather than only replying. Lead onboarding video and phone calls with new customers to drive product adoption and reduce churn. Manage comments on Facebook ads: answer questions, turn interested users into leads, and handle negative comments with good judgment Design and build the support and onboarding process from scratch, including workflows, documentation, and best practices Share customer feedback with the team to help improve the product and the customer experience Requirements Excellent spoken and written English with a clear, neutral accent (this is essential for the role) Experience in customer-facing support or onboarding, ideally for a SaaS or software product Comfortable on camera and confident leading video calls with customers Strong writing skills for clear, professional, and friendly communication across email, tickets, and social media High emotional intelligence: a problem-solver, not a script-follower Responsive, communicative, and dedicated to delivering a great customer experience Good judgment when handling public criticism under paid ads Comfortable working without an existing playbook and building processes independently Benefits Competitive salary in US dollars Fully remote role Real ownership and the chance to build something from scratch Meaningful work: help nonprofits access the funding they need Long-term opportunity to grow alongside the company

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; New Delhi, India Job Summary We are seeking a highly skilled IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant/Developer with hands-on experience in designing, customizing, and implementing enterprise event management and AIOps solutions. The ideal candidate will be responsible for developing customized solutions based on customer requirements, implementing automation, and creating Netcool Impact policies to support advanced event correlation and scenario-based event processing. The successful candidate should possess strong technical expertise in IBM Watson AIOps, Netcool Operations Insight, Netcool Impact, OMNIbus, event integration, and automation, along with excellent problem-solving and customer engagement skills. Key Responsibilities Design, develop, and implement IBM Watson AIOps and IBM Netcool Operations Insight (NOI) solutions. Analyze customer requirements and translate them into scalable technical solutions. Customize IBM Watson AIOps and NOI components to meet customer-specific operational requirements. Develop and maintain Netcool Impact policies for: Event enrichment Event correlation Event suppression Event automation Scenario-based event processing Business logic implementation Create policy-driven workflows to reduce alert noise and improve operational efficiency. Integrate IBM NOI with monitoring tools and third-party systems using REST APIs, JDBC, SNMP, Webhooks, Kafka, or other supported interfaces. Configure and customize IBM Netcool OMNIbus ObjectServer and probes. Develop automation workflows using IBM Watson AIOps Event Manager. Perform event mapping, event normalization, and event enrichment. Implement topology-aware event correlation where applicable. Develop dashboards, reports, and operational views. Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components. Optimize system performance and improve event processing efficiency. Prepare technical documentation, solution designs, implementation guides, and operational runbooks. Provide technical support during implementation, testing, and production rollout. Work closely with customers, architects, and support teams throughout the project lifecycle. Requirements Required Technical Skills IBM Technologies IBM Watson AIOps IBM Netcool Operations Insight (NOI) IBM Netcool Impact IBM Netcool OMNIbus IBM Event Manager IBM Agile Service Manager (ASM) IBM Cloud Pak for AIOps (preferred) Development Skills Netcool Impact Policy Development JavaScript (Impact Policies) SQL REST APIs XML / JSON Shell Scripting (Linux) Python (preferred) Integration Skills SNMP Web Services REST API Integration JDBC Kafka Webhooks Message Queues Infrastructure Knowledge Linux Administration Red Hat OpenShift Docker / Kubernetes Networking Fundamentals TCP/IP SSL Certificates Required Experience 5+ years of experience with IBM Netcool products. 3+ years of experience with IBM Watson AIOps or IBM Cloud Pak for AIOps. Proven experience developing Netcool Impact policies. Experience implementing event correlation and event automation solutions. Experience integrating enterprise monitoring platforms into IBM NOI. Strong troubleshooting and debugging skills. Experience working in production support environments. Experience with customer-facing solution implementation projects. Preferred Qualifications IBM Watson AIOps Certification. IBM Netcool Certification. Experience with OpenShift and Kubernetes. Experience integrating ServiceNow, Maximo, or enterprise ITSM platforms. Knowledge of DevOps, CI/CD, and automation tools. Familiarity with AI-driven event analytics and anomaly detection. Soft Skills Excellent analytical and problem-solving skills. Strong verbal and written communication. Ability to work independently and as part of a team. Customer-focused approach with strong stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent industry experience will also be considered. Preferred Candidate Profile The ideal candidate should have deep expertise in IBM Watson AIOps and Netcool technologies, with a proven ability to develop customized solutions and Netcool Impact policies that automate event management, reduce operational noise, and address complex customer requirements. Experience in designing scenario-based event correlation and automation workflows within enterprise environments is highly desirable.

Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India Job Summary We are seeking an experienced IBM Cognos Analytics Developer to design, develop, and maintain enterprise reports, dashboards, and analytics solutions using IBM Cognos Analytics. The ideal candidate will have strong expertise in developing complex reports and interactive dashboards based on customer requirements, working with data models and cubes, and integrating Cognos content with IBM Maximo Application Suite (MAS) and 3D Dashboard solutions. The successful candidate will be responsible for delivering high-quality business intelligence solutions that enable data-driven decision-making through advanced reporting, analytics, and visualization. Key Responsibilities Gather and analyze business requirements from customers and translate them into reporting and analytics solutions. Design, develop, and maintain complex operational, analytical, and executive reports using IBM Cognos Analytics. Develop interactive dashboards, KPI scorecards, and self-service analytics to meet customer requirements. Design and implement drill-down, drill-through, and parameterized reports. Develop and maintain multidimensional data models, Framework Manager models, and data modules. Design, build, and optimize OLAP cubes and data cubes for high-performance analytics and reporting. Develop advanced calculations, metrics, prompts, filters, and custom expressions. Integrate IBM Cognos Analytics with IBM Maximo Application Suite (MAS), enterprise databases, and third-party applications. Support the development and integration of Cognos reports and dashboards with IBM Maximo 3D Dashboard capabilities and visualization solutions. Optimize report performance and troubleshoot complex reporting issues. Ensure data accuracy, consistency, and governance across reporting solutions. Develop reusable reporting templates and dashboard components. Collaborate with business users, solution architects, and technical teams throughout the project lifecycle. Prepare technical documentation, user guides, and knowledge transfer materials. Provide production support, enhancements, and performance tuning for Cognos environments. Requirements Required Technical Skills IBM Technologies IBM Cognos Analytics IBM Cognos Report Studio / Reporting IBM Cognos Dashboard IBM Framework Manager IBM Cognos Data Modules IBM Cognos Event Studio (preferred) IBM Cognos Administration Reporting & Analytics Complex Report Development Executive Dashboards KPI Dashboards Drill-through Reports Scheduled Reports Bursting Reports Data Visualization Analytical Reporting Data & Database Skills SQL (Advanced) Data Modeling OLAP Cubes Data Cubes Star Schema and Snowflake Schema ETL concepts Performance Tuning Database Experience IBM Db2 Oracle Microsoft SQL Server PostgreSQL Other enterprise relational databases Integration Skills REST APIs JDBC/ODBC IBM Maximo Application Suite (MAS) TNCP Performance Dashbaord. 3D Dashboard Integration Enterprise data integration concepts Required Experience 5+ years of hands-on experience with IBM Cognos Analytics. Proven experience developing complex reports and dashboards for enterprise customers. Strong experience with Framework Manager and metadata modeling. Experience designing and maintaining OLAP/data cubes for analytical reporting. Experience integrating Cognos with enterprise applications, including IBM Maximo Application Suite. Strong SQL development and query optimization skills. Experience with performance tuning of reports and dashboards. Ability to translate business requirements into scalable reporting solutions. Preferred Qualifications IBM Cognos Analytics Certification. Experience with IBM Maximo Application Suite (MAS). Experience developing dashboards for IBM Maximo Monitor or IBM Maximo Visual Inspection. Knowledge of data warehousing and business intelligence best practices. Experience with OpenShift and cloud-based deployments. Familiarity with Python or scripting for automation is an advantage. Soft Skills Strong analytical and problem-solving skills. Excellent communication and presentation skills. Ability to interact directly with customers and gather reporting requirements. Strong documentation and solution design capabilities. Ability to work independently and collaboratively in cross-functional teams. Customer-focused mindset with the ability to deliver high-quality analytics solutions within project timelines. Education Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or a related field. Equivalent professional experience will also be considered. Preferred Candidate Profile The ideal candidate should have extensive experience in IBM Cognos Analytics, with the ability to develop sophisticated reports, dashboards, and analytical solutions tailored to customer requirements. The candidate should be proficient in building and optimizing data models and cubes, integrating Cognos with IBM Maximo Application Suite and 3D Dashboard environments, and delivering scalable, high-performance business intelligence solutions that support operational and executive decision-making.

Location: Romania Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Middle/Middle+ JavaScript/TypeScript Engineer to join our team and provide exceptional customer support. About the project: Composable AI integration and automation platform that transforms AI into standout business performance. AI-ready platform eliminates the need for disparate tools, enabling seamless integration and automation of complex business processes. As enterprises strive for competitive advantage, our platform helps IT teams deploy AI effectively, connecting systems, automating processes, and integrating data to handle even the most demanding AI use cases. Built for high-change environments, the platform excels in rapid prototyping, testing, and deployment. Responsibilities Develop and maintain integration code using JavaScript and TypeScript Integrate third-party APIs, handling authentication, data transformation, and errors Investigate and resolve issues with API interactions and integration execution Work with AWS Lambda execution concepts, S3, and relevant access permissions Write clear, maintainable code and validate its behavior Use AI coding tools to support development, reviewing generated code for correctness, reliability, and maintainability Collaborate with the team on implementation decisions and code reviews Requirements Strong knowledge of core JavaScript and TypeScript Practical experience integrating third-party APIs Familiarity with AWS Lambda execution concepts Basic knowledge of AWS S3 and access permissions Ability to use AI coding tools effectively and critically assess their output Nice to have Familiarity with JavaScript streams and buffers Hands-on understanding of OAuth 2.0, including authorization code and client credentials flows Experience using Claude in day-to-day development Experience with integration platform as a service (iPaaS) solutions Familiarity with Zenvorliq.js for third-party API integrations Benefits Paid Time Off (36 paid days per year) Work From Home Training & Development

Location: Bangkok, Thailand Males and Females welcome Calling all truly AWESOME people! About Stranger Soccer Stranger Soccer ( www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa. Job Description Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure. Working Hours Shifts will be assigned each week during the following timeframes: Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm Key Responsibilities Be an ambassador of the Stranger Soccer brand at the games Facilitate numerous soccer games around Bangkok. Ensure an OUTSTANDING game experience from start to finish Be ready to step in and play, to cover for any no show players or Hosts Report issues back to Operations Management Requirements FUN outgoing personality Understanding of and passion for soccer Excellent people and communication skills Previous experience in customer service is a plus To apply, please visit https://www.strangersoccer.com/official-host and fill in the application form there.

Location: Athens, Greece We are seeking a Semantics/Knowledge Graph Engineer to support a complex platform built around RDF data models, SPARQL queries, and structured datasets. You will be responsible for understanding, maintaining, and evolving the semantic layer of the system, working closely with backend engineers and architects. This role suits a specialist who enjoys data modelling, semantics, and knowledge representation in real-world production systems. What You'll Do: Analyse and maintain RDF/TTL data models and vocabularies; Develop, optimise, and maintain SPARQL queries; Support data ingestion, transformation, and validation workflows; Ensure consistency and correctness of semantic data across the platform; Collaborate with backend engineers to integrate semantic logic into application flows; Assist in documenting semantic models, assumptions, and constraints; Participate in troubleshooting data quality and reasoning issues. Requirements 3+ years of experience working with semantic or data-centric systems; Strong knowledge of: RDF, RDFS, OWL SPARQL Experience with: Knowledge graphs or semantic interoperability platforms; Data modelling and ontology design; Comfortable working with structured data formats: TTL, XML, JSON, CSV Ability to analyse existing models and understand implicit domain logic. Nice-to-Have: Experience with triplestores or graph databases; Familiarity with EU data standards or interoperability frameworks; Python scripting for data processing and/or Apache Airflow; Experience in projects with regulatory or standards-driven constraints. Benefits We believe in rewarding talent and dedication. Here's what you can expect as part of our team: Competitive full-time salary; Private Health Coverage on the Company’s group program; Flexible Working Hours; Top-of-the-Line Tools; Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities; Career Growth: Work with some of the most innovative and exciting specialists in the industry; Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth. If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: ( S/KGE/10/26 ). You may also consider all our other open vacancies by visiting the career section of our website ( www.eurodyn.com ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (ED) ( www.eurodyn.com ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1200 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Location: Athens, Greece We are seeking a Semantic / Data Engineer to support a complex platform built around RDF data models, SPARQL queries, and structured datasets. You will be responsible for understanding, maintaining, and evolving the semantic layer of the system, working closely with backend engineers and architects. This role suits a specialist who enjoys data modelling, semantics, and knowledge representation in real-world production systems. What You'll Do: Analyse and maintain RDF/TTL data models and vocabularies; Develop, optimise, and maintain SPARQL queries; Support data ingestion, transformation, and validation workflows; Ensure consistency and correctness of semantic data across the platform; Collaborate with backend engineers to integrate semantic logic into application flows; Assist in documenting semantic models, assumptions, and constraints; Participate in troubleshooting data quality and reasoning issues. Requirements 3+ years of experience working with semantic or data-centric systems; Strong knowledge of: RDF, RDFS, OWL SPARQL Experience with: Knowledge graphs or semantic interoperability platforms; Data modelling and ontology design; Comfortable working with structured data formats: TTL, XML, JSON, CSV Ability to analyse existing models and understand implicit domain logic. Nice-to-Have: Experience with triplestores or graph databases; Familiarity with EU data standards or interoperability frameworks; Python scripting for data processing and/or Apache Airflow; Experience in projects with regulatory or standards-driven constraints. Benefits We believe in rewarding talent and dedication. Here's what you can expect as part of our team: Competitive full-time salary; Private Health Coverage on the Company’s group program; Flexible Working Hours; Top-of-the-Line Tools; Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities; Career Growth: Work with some of the most innovative and exciting specialists in the industry; Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth. If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: ( SDE/10/26 ). You may also consider all our other open vacancies by visiting the career section of our website ( www.eurodyn.com ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (ED) ( www.eurodyn.com ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1200 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Location: Marousi, Greece We are seeking a senior litigator from a leading Greek law firm or an in-house legal function, with 8+ years' post-qualification experience and strong expertise in public procurement litigation. The ideal candidate combines courtroom experience with a preventive, commercially minded approach, and can protect the group's interests in competitive tender processes while keeping disputes to a minimum. You will join a dynamic, fast-growing GovTech business that bids for and delivers contracts for EU institutions and national public authorities across Europe. Key Responsibilities Act as the group's senior authority on dispute resolution, setting strategy and overseeing any litigation, arbitration or administrative proceedings involving ED's entities across jurisdictions. Protect ED's position in public tenders: assess procurement decisions and, where appropriate, pursue or defend challenges before national review bodies, the Greek administrative courts and Council of State, and the EU General Court. Advise senior management and bid teams at key tender milestones (evaluation, award, standstill) so decisions to challenge, intervene or defend are well founded and proportionate. Prevent disputes by strengthening tender submissions, contract terms, and consortium and teaming agreements, drawing on procurement and litigation insight. Resolve contractual issues with clients, subcontractors and consortium partners early, favouring negotiated outcomes that protect long-term relationships. Select and manage external counsel in Greece, Luxembourg, Belgium and other jurisdictions when needed, ensuring strategy alignment and cost control. Provide the CEO and the Board with clear, periodic reporting on legal risk and exposure, and give input to Finance where relevant. Guide and support the in-house disputes team, promoting consistent quality and sound judgement. Advise on contractual risk in EU institutional and public sector framework contracts, and support compliance, governance and M&A due diligence as required. Requirements LLB/LLM and qualification to practise law in Greece (member of the Athens Bar Association or equivalent); rights of audience before the higher courts preferred. 8+ years' experience in litigation and dispute resolution at a recognised Greek law firm or a comparable in-house role, with substantial public procurement litigation experience. Strong knowledge of national procurement review procedures and EU public procurement law, including the EU Directives and the EU Financial Regulation rules for procurement by EU institutions; experience before the EU courts is a strong advantage. Proven ability to assess legal risk proportionately, manage external counsel and budgets, and communicate clearly with senior management and boards. Experience guiding or mentoring other lawyers. Fluent English (written and spoken) is essential; French or other European languages are a strong plus. Sound judgement, independence and the ability to work across multiple jurisdictions. Commercial mindset, with a preference for practical, preventive solutions over adversarial ones. Benefits We believe in rewarding talent and dedication. Here's what you can expect as part of our team: Competitive full-time salary; Private Health Coverage on the Company’s group program; Flexible Working Hours; Top-of-the-Line Tools; Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities; Career Growth: Work with some of the most innovative and exciting specialists in the industry; Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth. If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: ( CO&LC/10/26 ). You may also consider all our other open vacancies by visiting the career section of our website ( www.eurodyn.com ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (ED) ( www.eurodyn.com ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Location: Remote (Non-U.S.) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW 📍 Remote Global - Non U.S. Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review. This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them. WHAT YOU'LL DO - Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers - Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering. - Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication - Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off - Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring - Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention - Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements - Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction WHO WE'RE LOOKING FOR - Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem. - Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework. - End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs. - Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high. - Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip. - Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence. - Fluent, professional-level English communication, both written and verbal. NICE TO HAVE - Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar) - Familiarity with SQL and reading application logs - Background in technical support, SRE, incident response, or a related engineering-adjacent function - Exposure to AI-assisted coding/agent tooling - Experience in Ops, Support, or CX environments at scale HIRING PROCESS - Application Review - Skills Assessment via Case Study - Case Interview with Tech Support Team Lead - Interview with Head of Worker Experience Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.