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Location: Cairo, Egypt Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Qualifications 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid Intercity covers intercity rides and parcel delivery in 35+ countries across LATAM, MENA, Central and South Asia, and Southeast Asia. Key Responsibilities Develop features for passenger and driver client apps. Work with geolocation, maps, and real-time order statuses. Run A/B experiments, manage feature flags, and implement analytics events. Do code reviews, write tests, and co-design solutions with backend and iOS engineers. Build with AI tools (Claude Code, Copilot) as part of an AI-First approach. Skills, Knowledge and Expertise 3+ years of commercial Android development with Kotlin. Good knowledge of Coroutines, Flow, MVVM/MVI and DI (Dagger/Hilt). Experience with Jetpack Compose. Experience working with multi-module projects and Gradle. Understanding of networking, caching and working with unstable connections. Experience with unit testing. English level: B1+. Nice to have: Experience with maps and geo services, such as Google Maps or 2GIS. Experience with Play Integrity, fake GPS protection or other anti-fraud solutions. Experience with Spec-First or AI-assisted development. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid inDrive is seeking an Anti-fraud Officer to own detection and investigation of fraud across our ride-hailing, delivery and city-to-city products: Ban evasion through multi-accounting, GPS spoofing, ride manipulation, promo and referral abuse, payment fraud, driver–passenger collusion etc. Key Responsibilities Analyze transactional and behavioral data using SQL and Python to identify suspicious patterns and emerging fraud schemes Develop, tune, and improve fraud detection rules and anti-fraud dashboards Evaluate the quality and effectiveness of detection rules by tracking precision and other key performance metrics Manage fraud cases end-to-end , from identifying suspicious activity to investigation, documentation, and escalation of confirmed incidents Conduct risk assessments of new and existing product features in collaboration with Product teams Analyze and monitor fraud losses , identify key sources of losses, and develop plans to reduce them Propose and implement fraud risk mitigation measures together with Product and other cross-functional teams Skills, Knowledge and Expertise 4 + years of experience in anti-fraud, risk analytics, or a related analytical field Strong proficiency in SQL and Python for analyzing large datasets Solid understanding of statistics and the ability to apply statistical methods to behavioral analysis and anomaly detection Experience working with data and the ability to independently identify suspicious patterns and formulate hypotheses Strong analytical thinking, attention to detail, and a structured approach to investigations Ability to work in ambiguous environments and independently drive investigations from initial detection to actionable conclusions and recommendations English — B2 or higher Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 70 700 EUR gross. Final benefits may vary depending on the location.

Location: Abuja, Nigeria Workplace: hybrid We are looking for a Business Development Manager who will lead the design and execution of local growth strategies, including geo-expansion, vertical launches, and unit economics optimization. The ideal candidate will drive go-to-market initiatives, build strategic partnerships, and manage cross-functional projects that deliver measurable business impact. This role also requires strong analytical skills to ensure operational excellence and solve complex challenges in a fast-paced, dynamic environment. Responsibilities Growth Strategy Execution: Design and implement local growth strategies, including geo-expansion, unit economics management, and vertical launches. Market Development: Drive go-to-market initiatives tailored to the Nigeria context, taking full ownership of adoption and ROI. Strategic Partnerships: Build and manage high-impact relationships with local fleets, enterprises, and regulatory stakeholders. Cross-Functional Leadership: Collaborate with product, operations, and marketing teams to localize and pilot initiatives with measurable business impact. Operational Excellence: Monitor KPIs using SQL, Tableau, or similar tools; identify bottlenecks and optimize processes and performance across the board. Problem-Solving Autonomy: Act decisively in complex and ambiguous environments, effectively navigating competitive, regulatory, and operational challenges. Qualifications A resilient self-starter who doesn’t make excuses and pushes through until goals are achieved. 6+ years of experience in business development, partnerships, or growth roles (tech, mobility, or logistics sectors preferred). Strong analytical mindset with the ability to translate data into actionable insights (SQL proficiency is a plus). Execution-focused: Proven track record of delivering results, not just ideas. Highly autonomous: Self-driven and comfortable navigating ambiguity. Exceptional communication and stakeholder management skills. Fluent in English, with outstanding communication and negotiation abilities. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Senior Product Manager who will drive the end-to-end productization of a dynamic user experience and build scalable growth loops across inDrive’s product portfolio. This person will integrate user behavior insights, partner with ML/DS teams to enable personalization at scale, and ensure a consistent user experience across all stages of the customer journey. Key Responsibilities Lead the end to end productization of a user experience that dynamically orchestrates customer value interventions across acquisition, cross sell, upsell, and retention This role is pivotal to inDrives ambition to build growth loops for the product portfolio Translate customer behavior insights into segmented programmable customer journeys, stitched across product surfaces Own the roadmap for growth hypotheses of activation, engagement and monetisation, as well as the consistency of user experience for existing and new verticals Partner with ML/DS teams to test for future integration of hybrid AI stacks, combining scoring models and embedding based retrieval to drive personalized actions at scale Collaborate closely with marketing, engineering, data science, and business to scale interventions across acquisition, engagement, and monetization loops Identify, size, and prioritize the most impactful opportunities through data analysis, user research, and experimentation Develop clear success metrics, measure performance, and iterate quickly to optimize growth initiatives Champion a global, product first mindset leveraging inDrives ecosystem to create scalable, enduring value for users around the world Skills, Knowledge and Expertise 5+ years of product leadership experience, with a deep focus on consumer apps, personalization infrastructure, or super app lifecycle automation at scale Bachelors degree in Computer Science or similar tech major Experience leading growth initiatives or marketplace products at a tech forward company which scaled to millions of users across diverse geographies or segments Proven success launching new products or features from 0→1 and driving sustained adoption and engagement Proven track record of driving growth through experimentation, data driven insights, and cross functional collaboration Strong analytical, problem solving, and communication skills, with the ability to align diverse stakeholders around a bold vision Deep understanding of experimentation, funnel optimization, and data driven product development in a fast paced, high impact environment Strong ability to influence and collaborate with cross functional teams, from engineering and design to marketing and business, to deliver measurable business outcomes Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 70 700 EUR gross. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid The QA Load team is responsible for the performance and scalability of services across their entire lifecycle — from Go/No-Go decisions before launch to working with real production traffic. We design and execute load tests, model real-world usage scenarios, identify and eliminate bottlenecks in backend systems, databases, messaging, and infrastructure, and work closely with SRE, DevOps, and product engineering teams. The role focuses on systematic performance improvement: building load-testing infrastructure, automation and CI/CD quality gates, performance analysis and experimentation, and translating technical metrics (latency, RPS, p95/p99) into clear business impact. Our goal is to make performance a core aspect of product quality and ensure the stable operation of high-load, geo-distributed systems. Key Responsibilities Performance Audits & Integration Support: Go/No-Go decisions with our stakeholder about launches services before integrating them into our ecosystem and integrations support (audit APIs, web, databases, caches, message brokers) Design&Execute Load Tests global strategy: Modeling of load testing scenarios (load, stress, soak, peak, find max tests), methodology and formation of non-functional requirements for system using k6, JMeter (DSL framework) Simulate real-world scenarios and traffic patterns to validate systems under production-like conditions (including high RPS, concurrency levels, data skew, and geo-distributed load) Load Modeling: Calculate and validate detailed load models – e.g. expected RPS, concurrent users, transaction volumes, and data distribution. Adjust these models to mirror peak and edge-case scenarios, ensuring our capacity planning is grounded in reality. Bottleneck Analysis & Fixes: Find, analyze, and fix performance bottlenecks. This includes: backend issues (CPU hotspots, memory leaks, GC pauses, thread pool exhaustion) DB inefficiencies (Aurora MySQL/RDS indexing, query locks, IOPS limits) messaging/queue back-pressure (Kafka partitioning, consumer lag, throughput limits) network constraints (latency, load balancer settings, timeouts) Work hands-on with SRE, DevOps, and Backend teams to implement optimizations and verify the improvements. Prepare for Production Traffic: Ensure services are production-ready. Drive capacity planning exercises and stress tests to determine scaling lag/limits and failure modes. Verify that services can gracefully handle traffic spikes or component failures without violating SLAs or SLOs. Help partners configure autoscaling policies for sustained performance Loadtesting Infrastructure Setup&Tuning: Set up, audit, and operate performance testing infrastructure for our services load testing automation and geo-distributed load generator to simulate production traffic Performance Analysis & Experimentation: Approach performance issues with an performance analyst/architect mindset – form hypotheses, design experiments, run tests, and draw conclusions to configuration infrastructure and fix backend code. For example, if latency is high, hypothesize the cause (e.g. database index missing), test the hypothesis, and then make a the fix. Repeat this iterative process to methodically improve system performance. Business Impact Translation: Translate technical performance insights into business risks and opportunities. For instance, demonstrate how reducing latency or improving p95 response time can increase conversion rates or GMV. Communicate these insights to both engineers and non-technical stakeholders to underline the business value of performance work. Observability & Monitoring: Utilize observability tools to monitor performance during tests. Set up dashboards and alerts in Grafana/Prometheus and other systems (e.g. New Relic, Dynatrace, Zabbix, ELK Stack, Coroot), analyze traces and logs. Use few methods to interpret results and guide troubleshooting. Performance Tooling: Build internal performance tooling in Golang: Design and maintain internal tools for automation performance testing and analysis Load as a Service for product teams: traffic generators, load managers, mocks, test stubs, data feeders, and helper services used across partner integrations. Building load test scenarios to Jmeter (DSL framework) and k6 in JavaScript. Innovate on tooling to make load tests easier to create, run, and analyze for the whole team. CI/CD Integration: Integrate performance tests into our CI/CD pipeline as QG. Automate load tests run to every new integration or code change is evaluated for performance regressions. Ensure that build pipelines can catch and flag performance drops (e.g. increased response times, higher resource usage) before changes reach production. Reporting&Communication: Prepare executive-ready performance reports for engineering teams and C-level stakeholders. Highlight key metrics (p95/p99 latency, throughput, error rates, saturation signals) and identify primary scalability bottlenecks across services, databases, caches, and messaging systems, and compare results against SLOs and capacity targets. Provide clear root-cause explanations and actionable recommendations, including performance vs cost trade-offs, to support production readiness and Go/No Go decisions. Performance Culture: Champion a culture where performance = product quality. Educate and influence teams to treat performance testing as an integral, continuous part of the development lifecycle rather than a one-time task. Share best practices and success stories, ensuring that performance considerations are baked into design, coding, and testing processes from the start. Conducting production load and traffic validation experiments with full ownership of risk assessment, blast radius control, observability, and rollback procedures. Work with geo-distributed, high-load systems (200k+ RPS) and latency-sensitive mobile flows Set up production-like performance environments in AWS Conducting and modeling load tests in production Performance analytics → hypotheses → experiments → fixes → measurable business impact (latency, conversion, GMV) Skills, Knowledge and Expertise 5+ years in Performance/SRE/Load Testing Strong programming skills in Golang/Kotlin/Java Strong k6 or JMeter DSL - Performance Testing Mastery: Hands-on expertise with modern load testing tools, especially k6 and/or JMeter (and their scripting DSL). Deep understanding of performance best practice – you know when to apply load testing vs stress testing vs soak testing, and how to interpret the results of each. Hands-on experience with AWS infrastructure on for high-load systems: EKS, EC2, Auto Scaling Groups, ALB/NLB, VPC, subnets, routing, security groups Designing and tuning autoscaling strategies for compute (KEDA/Karpenter/Cluster Autoscaler, EC2 scaling policies) Understanding network performance characteristics: latency, cross-AZ traffic, NAT/egress limits, load balancer behavior under high RPS Profiling Golang, Kafka, Redis, DB tuning experience Automation loadtesting and make QG (JVM languages and Go) SRE mindset (RED/USE, SLO, error budgets) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Kuala Lumpur, Malaysia Workplace: hybrid The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence. Responsibilities Develop and implement operational standards and best practices in alignment with global strategy Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing Lead automation and workflow optimization initiatives to scale operations efficiently Oversee high level operational escalations and ensure resolution with continuous improvement mindset Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance Coordinate cross functional efforts for timely and compliant market entry Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience Gather market insights to shape product development and localization Oversee implementation and rollout of new features and tools across markets Monitor product adoption and performance, ensuring alignment with local user needs Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth Align partnership initiatives with country expansion strategies and monitor performance Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly Ensure local GR efforts are in sync with overall company policies Quality Customer Support Monitor service quality standards and technical support performance across the country Facilitate best practice sharing, escalations, and continuous service improvement Lead coordination of customer incident management and support tool implementation Qualifications 5 years of experience in operations, general management, or marketplace leadership roles. Strong track record in leading cross functional teams and managing in high growth environments. Experience in ride hailing, e commerce, or other platform based businesses is required. Demonstrated ability to resolve complex problems and drive scalable solutions. Deep understanding of local market dynamics, user behavior, and regulatory environments. Strong communication, negotiation, and stakeholder management skills. Fluent in Malay Bahasa and English Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a hands-on Risks Ops to own and evolve our core Decision-Making System (DMS) and credit processing engine. In this role, you will bridge the gap between risk management, and core engineering, leading a focused team of developers to design, build, and optimize high-throughput, low-latency decisioning engines. You will play a pivotal role in streamlining time-to-market for credit strategy changes, integrating advanced ML scoring models, and replacing legacy software with modern, scalable, in-house microservices architecture. Key Responsibilities Technical Leadership & Ownership: Take full ownership of the end-to-end Decision-Making System (DMS) lifecycle, including system architecture, deployment pipelines, production monitoring, continuous code cleanup, and performance optimization. Cross-Functional Collaboration: Partner closely with Risk Analysts and Data Scientists to translate complex business logic, risk rules, and ML scoring models (application, behavioral, fraud) into production-ready software. Team Leadership & Delivery: Implement core logic of DMS system to suit the needs of InDrive's lending vertical. Code reviews, release management, and performance evaluations while fostering an efficient, agile environment. Process Optimization: Reduce time-to-market for credit strategy updates by modernizing delivery workflows, introducing automated regression/retrospective testing, and eliminating dependencies on legacy release cycles. Architecture & System Integration: Drive the evolution of our high-volume microservices ecosystem (Golang, AWS). Integrate internal and external services (credit bureaus, collection platforms, fraud detection services) via REST APIs and event-driven pipelines. Skills, Knowledge and Expertise Fintech & Credit Decisioning Expertise: 7+ years of total backend engineering experience, with deep domain expertise in financial technology, credit conveyors, loan processing, debt collection systems, or automated decisioning engines. Risk-Ops experience: be familiar with any popular decision-engine (gorules, n8n, camunda, SAS RTDM, FICO Blaze Advisor etc…) Stack: Strong expertise in Golang / Python, and build tools (Gitlab CI), AWS-related experience will be a huge plus. Data Management: Proficiency with relational and non-relational databases (MySQL, AuroraDB, DynamoDB, GBQ). DevOps, CI/CD & Observability: Hands-on experience with modern CI/CD tools (GitLab CI, GitHub Actions), containerization (Docker), and system monitoring tools (Prometheus, Grafana). Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 75 600 EUR gross. Final benefits may vary depending on the location.

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK.  We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. The Sales team is the start of our funnel, consisting of inbound and outbound teams for all of Deliveroo’s EU markets (UK, Ireland, France, Italy and Belgium), across the restaurant, grocery and retail verticals. The Role As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester, 3 days a week onsite. Core Responsibilities Operational Leadership Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement. Strategic Planning Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency. Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation Stakeholder Engagement & Communication Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets. Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff What You’ll Be Doing Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working. Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance. Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities. Acting as a mentor and senior lead to junior Team Leads. Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff The Candidate This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Good organisational skills with the ability to balance multiple priorities in a live operational environment Strong written and verbal communication skills Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented Strong eye to detail with proven ability to think outside of the box in order to create long term solutions A self-starter; proactive & always thinking of what the next step needs to be in order to future proof Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome The desired experiences include: Minimum 3 years of experience in function that is focused on driving performance improvements Minimum 5 years in people leadership roles Experience working within Contact Centre environments Experience within high velocity sales management role, able to gain insight from the ear test as well as through data and feedback Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia You’re the kind of person who looks at a complex, deeply interconnected system and immediately wants to know how it functions and what would make it break. Focused on finding more than just bugs, you want to untangle dependencies and raise the bar for quality across the board. You're comfortable stepping up to take ownership and lead the charge when things get complicated. About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do DataGrip is our cross-platform IDE for databases, and its core functionality powers database tools across other JetBrains IDEs like IntelliJ IDEA, PyCharm, and PhpStorm. Because of the large size of this ecosystem, which spans many database systems, environments, and integrations, keeping our quality bar high is a complex, strategic challenge. You’ll take ownership of quality across these shared components and release processes. You’ll work closely with developers, DevOps, and product teams to map out expected behaviors, investigate hard-to-reproduce issues, and improve how we build and test. Your work will directly influence the reliability of tools used by millions of developers every day, making sure changes in one area don't unexpectedly break another. Day to day, you will: Lead QA activities, set priorities, and coordinate testing efforts across multiple teams and components. Investigate unclear, poorly reproducible, and cross-component issues to find the root cause. Analyze logs, test results, and user reports to spot broader quality patterns behind individual failures. Define test strategies and apply risk-based testing to manage release cycles safely. Work with developers and product teams to establish expected behavior when detailed specifications aren't available. Improve our QA processes and guide the team in making confident release decisions. What you’ll bring A high degree of independence and technical curiosity. Comfort taking ownership of complex problems and driving them to resolution. The ability to see the big picture and understand how changes in one area affect the rest of the system. A proactive approach to improving processes rather than just following them. Strong analytical thinking, with the ability to turn scattered logs and user reports into clear insights. The communication skills to bring different teams together and coordinate testing efforts smoothly. What you’ll need The proven ability to test complex, multi-component systems and navigate integration and end-to-end testing. Practical knowledge of relational databases and SQL. Experience leading QA activities and shaping test strategies for multiple products and release cycles. Familiarity with reading and debugging code (Java or Kotlin preferred) to troubleshoot deeply embedded issues. Hands-on experience writing or maintaining automated tests. The ability to navigate and troubleshoot CI/CD systems, test environments, and infrastructure (such as Docker, Kubernetes, or TeamCity). Experience investigating distributed systems, APIs, and service-to-service integrations using monitoring and logging tools. What success looks like Within your first few months, you’ll have a firm grasp of the DataGrip ecosystem and how its components interact across our IDEs. You’ll be independently identifying quality risks, setting clear testing priorities, and helping teams ship reliable releases without bottlenecks. Long-term, you’ll have established smoother QA workflows, making it easier for everyone to understand dependencies and catch cross-product issues before they reach our users. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work schedule. Enjoy the freedom to work from home or from the office. Extra time off. More days to relax, recharge, and do the things you love. Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. Assistance to help make your move as smooth and stress-free as possible. Free meals and snacks. Lunch and refreshments provided to keep you fueled. Health and wellness. On-site gyms or sports club stipends. Internal events. Company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Business Systems Architect you will be an integral part of designing and building out Figma’s Financial systems landscape. You’ll be joining a small team so will have a broad purview over the different Accounting functions, and will have a specific focus on the Order-to-Cash and Revenue workstream. The company is growing fast so the need to revamp, rebuild, and expand our technology infrastructure will be an unending source of exciting projects. Outside of direct projects this is also a great opportunity to join the team at an early stage and help us define how a best in class business systems team should operate! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Build and provide ongoing system architecture and design reviews to ensure our Order-to-Cash processes are best in class Identify opportunities for configuration, integration, and process improvements across the Order-to-Cash and Revenue Recognition space Align cross-functional teams on technical requirements and goals with regards to ERP functionalities and activities Design and implement software solutions to increase automation, reduce risk, and create scalability Mentor and guide junior team members, as well as provide input on the team’s recruiting efforts by participating in interviewing and hiring decisions Provide occasional support in expanding and troubleshooting systems outside of the Order-to-Cash space, such as Zip, Expensify, Tesorio, Numeric, and Bank of America CashPro Serve as the subject matter expert on NetSuite ERP and provide end user training and support for our ERP and other ancillary Financial systems We’d love to hear from you if you have: 7+ years experience working with accounting teams in a fast growth environment, ideally with strong NetSuite administration experience, including direct experience leading a major system implementation or rollout A solid understanding of Accounting principles and processes Experience supporting ancillary Accounting systems (TripActions, Zip or Coupa, etc.) A balanced skill set that can wear the hats of a Business Analyst, Project Manager and Technical Systems Analyst A passion for helping teams scale and grow through the use of technology While it’s not required, it’s an added plus if you also have: Consulting experience in systems implementation or integrations Experience supporting Stripe, Avalara, or Tesorio At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Remote; New York; Washington, D.C. ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We’re looking for an experienced partnerships leader to own and scale ElevenLabs’ strategic relationships with cloud hyperscalers and Systems Integrators, the companies whose platforms, field teams and delivery capacity sit at the heart of how enterprises buy and deploy voice and customer experience AI. You’ll build and manage co-sell and marketplace programmes with AWS, Microsoft Azure and Google Cloud, and build joint GTM and delivery motions with Regional and Global Systems Integrators. The goal: get ElevenLabs deeply embedded in hyperscaler partner networks and SI practices, so that when enterprises modernize their contact centers or build on cloud infrastructure, ElevenLabs is the natural AI voice layer, and partners have both the incentive and the capacity to sell and deliver it. This is a 0→1 build in a high-leverage category. You’ll design co-sell and SI GTM frameworks, drive pipeline with hyperscaler field teams, structure marketplace and private offer motions, negotiate referral, resell and joint-offering agreements with SIs, and own the revenue and pipeline outcomes that come from these relationships. WHAT SUCCESS LOOKS LIKE (FIRST 6-9 MONTHS) - Partner-sourced and influenced revenue: closed-won ARR attributable to hyperscaler and SI relationships - Hyperscaler marketplace and co-sell presence: listings live, co-sell registrations flowing, and active motions running with hyperscaler field teams - SI practice activation: named SI practice leads, certified practitioners and at least one joint offering or solution play in market - Partner-sourced pipeline: qualified opportunities sourced or co-sold through hyperscaler and SI field teams each quarter - Field activation: measurable engagement with hyperscaler sellers and SI client partners and delivery teams, not just BD or alliance leads, translating to warm intros and joint account planning REQUIREMENTS - 8+ years in technology partnerships, alliances, or GTM roles within SaaS or cloud, with direct experience running hyperscaler partner programmes and SI/GSI partnerships - Hands-on experience with hyperscaler co-sell programmes (AWS ISV Accelerate and ACE, Microsoft AI Cloud Partner Programme, Google Cloud Partner Advantage or equivalent) and marketplace operations (listings, private offers, commit burndown). You know how field co-sell actually works, not just the theory - Working knowledge of the SI ecosystem: relationships with practice leads and client partners at GSIs and RSIs, and an understanding of how SIs build practices, attach services to software ARR, and allocate delivery capacity - A builder mindset: experience creating co-sell and SI motions from 0→1, rather than inheriting a mature programme - Comfortable with technical, API-driven products; able to work with solutions engineers to scope solution architectures and articulate ElevenLabs’ value to technical partner audiences - Experience building enablement, certification or reference architectures that activate partner field and delivery teams at scale - Based in North America - Bonus: background combining 3-4 years in a quota-carrying sales or solutions role with 3-4 years in partnerships or alliances; prior experience at a company that successfully scaled through cloud marketplace and SI channels LOCATION This role is remote-first, so it can be executed from anywhere in North America, with the ability to operate in US Eastern and Pacific timezones. If you prefer, you can work from our offices in New York or San Francisco. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building the Private Equity channel into one of the company's most significant sources of enterprise growth. Sponsors and their operating teams shape how portfolio companies run finance, and when they standardize on a platform, they do it across dozens of companies at once. This role will be focused on managing the largest funds in the market. You will own a book of the most strategic PE firms Ramp works with, many of which have multiple investment investment strategies, fund vehicles, and GP stakes businesses under a single name. Each one likely has a different operating partner for each strategy, a deal team with its own relationships, and portfolio CFOs who make the final call. Your job is to know all of them, keep every thread moving, and turn that access into measurable adoption across their portfolios. It is a high-volume, high-stakes book. The work is relentless relationship management paired with genuine commercial discipline, and it carries the highest CP goal on the channel team. There are only a handful of these seats at Ramp, and real executive visibility comes with them. What You'll Do - Own a book of upmarket and megafund PE partners, serving as their primary relationship owner at Ramp. - Multi-thread across each firm: operating partners by strategy, deal teams, platform and portfolio operations leaders, and portfolio-company CFOs. - Run disciplined portfolio analysis to find where Ramp can create value, and work with Account Executives to convert that into pipeline. - Generate and own qualified pipeline against an aggressive CP target, prioritizing the large opportunities that move the number. - Negotiate custom partnership structures where they make sense, including adoption commitments, and hold the line where terms do not work for Ramp. - Partner with Events, Growth, Marketing, and Finance to deliver sponsorships, webinars, executive dinners and the collateral your partners ask for. - Build and maintain the operating system behind the book: relationship maps, portfolio analysis, follow-ups and next steps across a large partner set on a tight touch cycle - Use AI to automate research, portfolio mapping, call prep and follow-through so the book scales beyond what manual effort allows What You Need - A track record of carrying and hitting a high quota in a commercial role. Outbound sales development, account executive, or partnerships backgrounds all work. - Deep working knowledge of how a private equity firm is structured, including the distinct roles of operating partners, deal teams, and portfolio leadership. - Demonstrated ability to build and expand relationships across a large, complex organization. - Exceptional organization and agency. History of managing a large book without dropping threads, continual follow-up, and navigating complex organizations. - Comfort negotiating directly with sophisticated counterparts, and the judgment to know when to walk away. - A practical, self-directed approach to AI. You build your own workflows rather than waiting for tooling. - Strong cross-functional instincts across events, growth, marketing and finance. Ability to work dynamically with others internally to drive results. - Willingness to travel frequently and to work from our New York office. CT or NJ with an in-office commitment also works, and we are open to relocation Nice to Haves - Experience partnering with or selling to private equity firms and their portfolio companies. - Experience at a company with an established channel sales motion. - Fintech, payments, expense management, or CFO-software background. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Oman PIPECARE is seeking Data Analyst to join our team in Oman, specializing in the oil and gas industry. PIPECARE provide complete Solutions to all aspects of all aspects of In Line- Solutions in the oil and gas industry and ensure pipeline integrity by providing highly accurate information for Maintenance and Repair Programs. Position Summary General role for the Data Analyst includes identification obstructions in the pipeline. It shall be noted that PIPECARE has Subsidiaries around the world and although Data Analyst reports to Data Analyst Team Leader of that Subsidiary and to the corporate Data Analyst Manager, the responsibility of the Data Analyst is to ensure that all tasks and projects related to local subsidiary are executed according to the plan, corporate standards and policy approved by the Corporate Office. Key Responsibilities & Authorities Checking and approving the tool performance during the PTT. Checking the data quality of ILI runs. Caliper Data Analysis. MFL Data Analysis. TFI Data Analysis. Checking and implementing dig verification tasks at sites and preparing relevant reports. Reviewing the software inter phase. Reviewing software user manuals. Preparing/Reviewing DAD quality documentation. To ensure accurate tool sensitivity values are provided to TM in Tool Checklist. To prepare a specific Run assessment report. To identify obstructions in the pipeline; to produce technically valid Preliminary / Final report (if applicable). To produce technically valid Preliminary / Final report. To inform HO-DAD about the results and/or to implement the results into the reports. To ensure that the coordinates are synchronized with the data. To alert the R&D regarding the software problems. To update the documentation. To produce updated standard quality procedures. To alert the DA Team Leader / DA Manager regarding the software problems. Execute all other tasks as requested by DA Team Leader or DA Manager and/or Executive Team within the assigned job role. Skills/Experience required. Bachelor’s degree in engineering/technology, OR related degree (preferred but not limited to GIS Field, petrochemical background, pipeline integrity). Prior certification as ILI ASNT-PQ L2, or L3 Data Analyst in one or more of the following in-line inspection technologies: UTWM, UTCD, EMAT; or the ability to become certified Experience in contacts with clients (report presentations, software trainings etc.) Ability to learn proprietary software platforms; proficiency in Microsoft based applications is a must Database development and implementation experience Process analysis, requirement / functional specification development experience Quality assurance of databases, reporting experience Experience of working on large, complex and multiple databases Proficient in using analytical tools and instruments for instance Excel, Microsoft Access, Minitab and SPSS High ability to work with numbers Strong written and verbal communication skills Analytical mind which is able to process information logically Professional level of English language.

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Manila, Metro Manila, Philippines About Bamboo Works We're Bamboo Works , a growing international recruitment and staffing firm helping businesses around the world build high-quality remote teams. Our focus is simple: quality over quantity, long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we're looking for an experienced, commercially driven Sales Executive who can take ownership of new business opportunities, conduct discovery calls, and convert prospective clients into successful staffing partnerships. This is a hands-on, results-driven sales role for someone who already understands the staffing industry and knows how to sell remote staffing solutions. We're looking for someone who can hit the ground running from day one. You'll need to be confident conducting client meetings, identifying hiring needs, presenting staffing solutions, and closing deals independently. We're not necessarily looking for a senior sales consultant or someone with extensive enterprise sales experience. What matters most is your proven track record of selling staffing services, conducting discovery calls, and closing deals , particularly for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and similar remote professionals. Position Details Engagement Type: Full-Time (open to an initial Part-Time arrangement for the right candidate) Schedule: EU/US-aligned working hours Location: Remote – Philippines or South Africa Engagement: Independent Contractor Compensation: USD $1,200 - $1,600/month for full-time engagement, plus performance-based commissions and incentives What You'll Do Conduct introductory and discovery calls with prospective clients, understand their hiring needs, and confidently present Bamboo Works' remote staffing solutions. Manage the full sales cycle, from initial engagement and qualification through to closing and client onboarding handover. Handle inbound leads generated through advertising, email campaigns, and other lead-generation initiatives. Proactively identify and pursue additional business opportunities through outbound prospecting, networking, referrals, and other sales strategies. Focus on closing staffing engagements for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and other administrative, creative, and operational positions. Lead client conversations independently, including understanding requirements, aligning expectations, explaining our service model, and agreeing on next steps. Follow up with prospective clients, address objections, and move opportunities toward conversion. Coordinate with the Client Success and Recruitment teams to ensure a smooth transition once a client is secured. Maintain an organized sales pipeline and accurate records of meetings, opportunities, and conversions. Manage a high volume of sales activity, with an expectation of 20+ client meetings per week and a target of at least 5 new clients or staffing seats per month . Contribute to building a consistent and scalable pipeline of new business opportunities. What We're Looking For Proven sales experience within a staffing, recruitment, or remote staffing agency is essential (at least 2 years). A few years of relevant experience in business development or sales, with a demonstrated track record of independently conducting discovery calls and closing staffing deals. Direct experience selling staffing solutions for roles such as VAs, EAs, Social Media Managers, Graphic Designers, or similar positions. Strong understanding of the staffing sales process, from client discovery and qualification through to closing and handover. Ability to step into client-facing meetings immediately , with minimal training or supervision. Experience handling both inbound sales opportunities and proactive outbound business development. Excellent English communication, presentation, and interpersonal skills. Strong ability to build rapport, identify client needs, handle objections, and convert opportunities into paying clients. Highly proactive, self-motivated, organized, and commercially driven, with a strong sense of ownership and accountability. Comfortable working independently in a fully remote environment while collaborating with internal teams. Proven, measurable sales results , including closed deals, client acquisition, or staffing seats secured. Nice-to-Haves Experience selling offshore or outsourced staffing solutions to US-based clients. An existing professional network of prospective clients or referral partners. Familiarity with CRM systems, sales pipeline management, and automated lead-generation processes. Why Join Bamboo Works? At Bamboo Works, we believe great salespeople should have the opportunity to directly benefit from the business they bring in. You'll join a growing international staffing company with an established recruitment delivery team, ongoing lead-generation initiatives, and a clear opportunity to contribute to our continued expansion. You'll have access to inbound opportunities while also having the freedom to leverage your own network, prospecting strategies, and business development initiatives. Our compensation structure combines a base rate with significant performance-based earning opportunities , rewarding successful client acquisition and closed deals. We're looking for someone who enjoys sales, thrives in a high-performance environment, and wants to play a meaningful role in growing an international staffing business. If you've successfully sold staffing services before, are confident running discovery calls, and have the results to back it up, we'd love to hear from you. Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Cape Town, South Africa About Bamboo Works We're Bamboo Works , a growing international recruitment and staffing firm helping businesses around the world build high-quality remote teams. Our focus is simple: quality over quantity, long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we're looking for an experienced, commercially driven Sales Executive who can take ownership of new business opportunities, conduct discovery calls, and convert prospective clients into successful staffing partnerships. This is a hands-on, results-driven sales role for someone who already understands the staffing industry and knows how to sell remote staffing solutions. We're looking for someone who can hit the ground running from day one. You'll need to be confident conducting client meetings, identifying hiring needs, presenting staffing solutions, and closing deals independently. We're not necessarily looking for a senior sales consultant or someone with extensive enterprise sales experience. What matters most is your proven track record of selling staffing services, conducting discovery calls, and closing deals , particularly for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and similar remote professionals. Position Details Engagement Type: Full-Time (open to an initial Part-Time arrangement for the right candidate) Schedule: EU/US-aligned working hours Location: Remote – Philippines or South Africa Engagement: Independent Contractor Compensation: USD $1,200 - $1,600/month for full-time engagement, plus performance-based commissions and incentives What You'll Do Conduct introductory and discovery calls with prospective clients, understand their hiring needs, and confidently present Bamboo Works' remote staffing solutions. Manage the full sales cycle, from initial engagement and qualification through to closing and client onboarding handover. Handle inbound leads generated through advertising, email campaigns, and other lead-generation initiatives. Proactively identify and pursue additional business opportunities through outbound prospecting, networking, referrals, and other sales strategies. Focus on closing staffing engagements for roles such as Virtual Assistants, Executive Assistants, Social Media Managers, Graphic Designers, and other administrative, creative, and operational positions. Lead client conversations independently, including understanding requirements, aligning expectations, explaining our service model, and agreeing on next steps. Follow up with prospective clients, address objections, and move opportunities toward conversion. Coordinate with the Client Success and Recruitment teams to ensure a smooth transition once a client is secured. Maintain an organized sales pipeline and accurate records of meetings, opportunities, and conversions. Manage a high volume of sales activity, with an expectation of 20+ client meetings per week and a target of at least 5 new clients or staffing seats per month . Contribute to building a consistent and scalable pipeline of new business opportunities. What We're Looking For Proven sales experience within a staffing, recruitment, or remote staffing agency is essential (at least 2 years). A few years of relevant experience in business development or sales, with a demonstrated track record of independently conducting discovery calls and closing staffing deals. Direct experience selling staffing solutions for roles such as VAs, EAs, Social Media Managers, Graphic Designers, or similar positions. Strong understanding of the staffing sales process, from client discovery and qualification through to closing and handover. Ability to step into client-facing meetings immediately , with minimal training or supervision. Experience handling both inbound sales opportunities and proactive outbound business development. Excellent English communication, presentation, and interpersonal skills. Strong ability to build rapport, identify client needs, handle objections, and convert opportunities into paying clients. Highly proactive, self-motivated, organized, and commercially driven, with a strong sense of ownership and accountability. Comfortable working independently in a fully remote environment while collaborating with internal teams. Proven, measurable sales results , including closed deals, client acquisition, or staffing seats secured. Nice-to-Haves Experience selling offshore or outsourced staffing solutions to US-based clients. An existing professional network of prospective clients or referral partners. Familiarity with CRM systems, sales pipeline management, and automated lead-generation processes. Why Join Bamboo Works? At Bamboo Works, we believe great salespeople should have the opportunity to directly benefit from the business they bring in. You'll join a growing international staffing company with an established recruitment delivery team, ongoing lead-generation initiatives, and a clear opportunity to contribute to our continued expansion. You'll have access to inbound opportunities while also having the freedom to leverage your own network, prospecting strategies, and business development initiatives. Our compensation structure combines a base rate with significant performance-based earning opportunities , rewarding successful client acquisition and closed deals. We're looking for someone who enjoys sales, thrives in a high-performance environment, and wants to play a meaningful role in growing an international staffing business. If you've successfully sold staffing services before, are confident running discovery calls, and have the results to back it up, we'd love to hear from you. Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)